ABOUT A3
A3 is Contra Costa Health's innovative approach to provide timely and appropriate mental and behavioral health crisis services to anyone, anywhere, at anytime in the county.
We Offer:
Help over the phone
In-person care, if necessary
Connection to services countywide
Follow-up care
Care begins as soon as a call to the call center is answered. Trained staff will provide support over the phone, triage issues and determine when an in-person response is necessary. When necessary, specially trained teams are dispatched to the person in need to address the crisis and provide care. The team may determine the person in crisis needs a place to go to get more support and can connect them to services countywide. A3 also provides ongoing support through regular follow-up and connection to services.
During a call, staff will keep callers informed about the estimated time a response team will arrive at the location of the individual experiencing a crisis. A3 prioritizes safety through ongoing collaboration with local law enforcement. In certain situations, based on careful evaluation, A3 staff and law enforcement may work together to provide the best possible support.
There are several ways to connect with the A3 Miles Hall Crisis Call Center, including options like 911, 988 and community health providers. However, the direct number is 844-844-5544.
WHERE WE STAND TODAY
Operating: Daily, 8 a.m. – 12:30 a.m.
People Served: Contra Costa Health initiated a new data tracking system starting July 1, 2023. Information provided here is based on calls received between that date and Sept. 5, 2023. As with any new process, we continue to address accuracy and consistency in the data. Please note that this information may change as the process is refined. o Ninety-seven percent of calls were answered in less than one minute. o 48.8% of calls were from family or law enforcement.
Status Update
Last updated 9/19/2022. Page 2 of 2
o 998 calls were assessed for services.
o Of the 998 total calls, 262 or 26% were determined to be a mental health crisis. o Of the 262 mental health crisis calls, 181 or 69.1% resulted in field visits; 81 or
30.9% were addressed over the phone.
o The average call lasted just over 11 minutes, with individual calls lasting anywhere between 15 seconds and an hour and 13 minutes. Mobile Response:
o There are currently 15 teams serving the county.
o The average response time from the time a team is dispatch until they arrive on scene was 20 minutes.
o On average, a team spends an hour and 33 minutes from dispatch to return to office.
Staffing:
o Expanding to 26 teams by October assuming present recruitment forecasting o Recruitment flyers are available at cchealth.org/a3/apply.php WHAT’S COMING NEXT
Summer 2023:
o Multi-agency collaboration to finalize countywide dispatch process o Youth Crisis Stabilization Unit (CSU)
Fall 2023:
o Services offered 24/7
o Expansion of mobile teams
o Law enforcement training
2024
o 34 mobile teams
o Expansion of treatment destinations & services
o Formal evaluation