DRAFT
Community Crisis
Response Program ( CCRP)
Richmond City Council
November 28, 2023
LaShonda White, Deputy City Manager
Sam Vaughn, Deputy Director of Community
Services – Office of Neighborhood Safety
I. Background of CCRP
II. September 12, 2023 - Council Direction
III. Structure Updates
IV. CAB
V. Budget Overview
VI. Timeline & Phases
VII. Next Steps
Table of Contents
USC was contracted by the City of Richmond to
assess program model options and develop a pilot
initiative for a non-police response to low-level 911
calls serving Richmond residents. USC engaged
Richmond residents and community stakeholders in
a community survey, focus groups, community
meetings, organization presentations, and direct
interviews to better understand their experiences
with the 911 system, crisis resources, and
aspirations for new response strategies.
Background of CCRP
The Community Crisis Program (CCRP) began taking root in November 2020 amidst conversations within the Reimagining Public Safety Task Force (Task Force). On July 26, 2022, the City Council approved a contract with Urban Strategies Council (USC) to conduct research and analysis of various Community Crisis Response Program (CCRP) options and set forth recommendations.
• Institute the Community Crisis Response Program within an existing city department, specifically within the Office of Neighborhood Safety (ONS) • Propose new CCRP division structural options by November 2023, presenting proposal for program design implementation plan and timelines for launch by August 2024 • Draft job descriptions to ensure they are approved and posted publicly by December 15, 2023
• A friendly amendment made by Vice Mayor McLaughlin to have staff work with the Reimagining Public Safety Community Task Force to develop the proposal for the structure of the Community Advisory Board including purpose, powers, and composition was accepted.
September 12, 2023 Council Direction
Proposed Operation Structure
Option 1: CCRP Manager would report directly Deputy Director of Community Services – ONS
Option 2: CCRP Manager would report directly to the Deputy City Manager for Community Services
• Per City Council direction, the Task Force created a
subcommittee during their October 2023 meeting to develop the purpose, powers and composition of the CAB.
• The subcommittee is scheduled to share their
recommendations for the Task Force’s consideration during a special meeting on November 29, 2023.
• City staff will bring the Task Force’s recommendation regarding the CAB to City Council for discussion and
consideration as soon as possible after the vote of the Task Force
Community Advisory Board (CAB)
Budget Overview- Operational
• Operating Costs: City staff
estimate ~$378,000 for start-up
costs. This does not include
cost pool, as per Finance staff,
cost pool charges will not be
assessed and added to the new
established CCRP until FY 24-25
or FY 25-26.
Budget Overview- Personnel
• Personnel Costs: The estimated
personnel costs for FY 23-24 are
~$378,773 (covers Project
Manager II at step 3 for 5 months,
3 community crisis responders
and 3 EMTs for 3 months, 1
analyst for 3 months, and Part-
time/intern support).
• These numbers are rough
estimates and will depend on how
quickly we can create new job
descriptions and hire staff in the
current FY.
• Prior to the implementation of the pilot, the planning team will create initial administrative and clinical methods, identify logistical needs and considerations, and begin to build resource and referral networks • Extensive questions, protocols, procedural issues, and structural components that need to be addressed (e.g., program evaluation, oversight, training, department coordination, staffing requirements, inter-agency agreements, etc.)
• Pre-implementation work is proposed to occur in three phases to enable a launch date in August 2024
⚬ items listed within phases are subject to change and may happen in other phases
Timeline and Phases
• Determine proposed operational structure
• Work with Human Resources to refine and release a job announcement for a program manager position to lead the CCRP work (release by December 15, 2023) • Hire of administrative student intern from University of California, Berkeley Masters of Social Welfare program
• Continued and informational interviews with West Hollywood, CA (WeHo), Oakland, CA (MACRO), Eugene, OR (CaHOOTS)
• Identifying and convening an internal city planning/support team · USC support of Task Force’s proposed development of the Community Advisory Board • Update draft budget
• Confirm staffing model
• Update CCRP webpage
• Continue coordination with CCC A3 program to discuss program integration, training, outreach, etc. is in place for A3 in Richmond
• Work with Richmond’s Fleet Division to purchase one or more vehicles (depending on program option)
• Funding research - opportunities and considerations (will continue through other phases and after implementation)
Phase 1: September – December 2023
Phase 2: January – March 2024
• Hire a CCRP Program Manager
• Draft job descriptions and begin recruitment of other CCRP positions with assistance of CCRP Program Manager
• Discuss dispatch and training with RPD and RFD
• Discuss hiring and placement of EMTs with CCC EMS and RFD • Engage with City legal staff and risk management to identify initial legal/insurance/compliance issues
• Identifying facility needs and potential program facilities • Develop training protocols
• Collaboration with County - how to share information/data/patient files; establish ongoing communication, explore developing data sharing agreements, and MOUs to streamline information sharing.
• Identify initial parameters of situations to dispatch to CCRP • Recruit/appoint CAB members
• Develop specially designed protocols for CCRP service call referrals and follow up
• Identifying and ordering equipment
• Obtain equipment and supplies
• Establish and strengthen referral relationships with community-based service providers
• Begin to discuss a strong data collection, monitoring, and evaluation system • Initial training - responders and dispatch
• Implement a citywide outreach and public education campaign, beginning several weeks before the pilot startup, including meetings with residents in neighborhoods most impacted by the emergency service system. • Open the CCRP office
• Develop protocols
• Evaluation outline - metrics, selection process for evaluator • Determine what data to collect and what tools to use for input - focusing on impact, outcomes, and efficacy
• Develop documentation and process
Phase 3: April– July 2024
• Support the creation of a Community
Advisory Board
• Release the program manager job by
December 15, 2023
• Implement the CCRP program in August 2024
Next Steps
THANK YOU & QUESTIONS
Receive the Draft Report on the Implementation Updates for the Community Crisis Response Program