Allied Universal® Response to City of Richmond
2024
A. RESPONDENTS BACKGROUND AND EXPERIENCE
COMPANY BACKGROUND
Allied Universal® has been providing quality security services and highly trained personnel since 1957 to clients in a wide range of industry sectors. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Building the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand. Today we provide services in more than 100 countries with an experienced team of approximately 770,000 employees and over 1,400 local offices each focused on delivering on our promise: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people. Wherever you are, Allied Universal is There for you.®
Allied Universal provides exceptional security solutions that give you the freedom to create, produce, and innovate with your core business. As your trusted security partner, Allied Universal stands ready to secure and care for the people and businesses in our communities. The City of Richmond can come to us with any safety and security need including:
UNMATCHED SERVICE, SYSTEMS AND SOLUTIONS
We partner with you, leveraging our highly trained Security Professionals, supported by industry - leading technology and systems to provide comprehensive, customized security solutions that not only helps protect against threats, but will enable the City of Richmond to make better, more informed decisions about your security operations.
Vendor should list their company background, experiences, and relevant references within the bay area, or Northern California.
Allied Universal® Response to City of Richmond
2024
CONTRA COSTA COUNTY COMMUNITY
Allied Universal® is extremely proud to be a huge part of the Contra Costa County community. Allied Universal® employs more than 26,540 people in the Northwest Region, and 1,160 employees located in the Contra Costa County area alone. We proudly have a strong client presence in the area, and we are creating local jobs every day. What this means for the City of Richmond is we possess the unique capability to employ “Security Fusion” in the area. Our footprint significantly increases the security, intelligence, and surveillance potential for the District, and thus enhances the overall effectiveness of the team.
Along with servicing the City of Richmond today, Allied Universal ® has unmatched expertise in providing security at other Public Agencies and local clients with similar requirements as the City.
Below is a sampling of ten (10) local public sector projects that Allied Universal® is servicing today.
City of Sacramento City of Napa
Solano County City of Stockton
Monterey County City of Berkeley
Santa Clara County City of Modesto
City & County of San Francisco Stanislaus County
OUR EXPERIENCE WITH GOVERNMENT SERVICE FACILITIES
We understand the complexity of maintaining compliance with rules and regulations while providing the required security services, considering the need for qualified, security professionals. Allied Universal’s Government Services provides security services to more than 850 Federal, state and local clients and thousands of individual government sites nationwide, including single contracts covering up to 200 facilities. Some examples of government service facilities we currently service include Central Ohio Tr ansit Authority, City of Detroit, State of Illinois and Metropolitan Government of Nashville.
While each client contract is unique in scope and size, typical facilities Allied Universal ® secures include:
• City Hall, County Courthouse Complex, State Capitol Complexes and Federal Facilities • Courthouses
• City and County Agencies
• City and County Health facilities & Hospitals
• County Juvenile Assessment Centers
• City/County Water and Utilities
• Parking Facilities
• Data Centers
• City/County/Federal Child Care Centers
• Motor Vehicle and other Licensing Facilities
• Social Security and Human Services Centers
Allied Universal® Response to City of Richmond
2024
The Company provides both armed/unarmed services, provide vehicle and foot patrols, perform access control and CCTV/Security Operations Center staffing, Life/Fire Safety services, and all supervision and management of the programs.
Allied Universal has been in the business of providing armed and unarmed uniformed security services to public sector clients for 60 years. Today, the Company offers a wide range of armed and unarmed security services nationwide at government facilities to include:
• Access Control • Fire Safety Officers
• Alarm Response • Guard Force Protection
• Armed Protective Services • Hazmat Responders
• Canine Teams • Internal/External Patrols
• Control Centers and CCTV Operations • Patrol Services (Vehicle, Bike, Foot) • Emergency/Alarm Response • Recruiting and Providing Cleared Personnel
• Detecting, Reporting, Correcting Safety
Hazards
• Security Technology Solutions
• Enforcing Policies/Procedures & State
Laws
• Terrorism Awareness Training
• Escort Services • X-Ray, Magnetometer, Wand Device
Operation
Government Services Experience & Expertise
Allied Universal Government Services provides more than… • More than 85 million man-hours of armed and unarmed security services annually to Federal, state, and local governmental facilities nationwide
• Over 45,000 specially trained Government Services contract security professionals • More than 850 Federal, state, and local clients
• Thousands of government facilities; up to 200 locations under a single contract • Government Services Expertise providing leadership
Government Services Memberships
• International Association of Chiefs of Police (IACP)
• National Sheriff’s Association (NSA)
• National Institute of Government Procurement (NIGP)
Government Associations
• Airports Council International (ACI)
• American Association of Airport Executives (AAAE)
• American Association of Port Authorities (AAPA)
• American Public Transportation Association (APTA)
• International Downtown Association (IDA)
• The Institute for Public Procurement (NIGP)
• National Sheriff’s Association (NSA)
Allied Universal® Response to City of Richmond
2024
REFERENCES
DISCOVERY BAY
Contact Christine Alfaro
Phone 510-375-4008
Email [email protected]
GEORGIA PACIFIC
Contact Chase Schneider
Phone 925-301-6863
Email [email protected]
CORTEVA AGRISCIENCE
Contact John Bayer
Phone 707-592-7180
Email [email protected]
B. SCOPE OF SERVICES
UNDERSTANDING THE SCOPE OF WORK
We have been providing security services to the City of Richmond since 2017, during which we have developed a strong capability and in depth understanding of the security program. We recognize the importance of a quality security program that prioritizes both proactive and preventative measures while protecting the safety of employees and visitors. We are currently providing the security services specified in the RFP and confirm that if awarded the contract, we will continue to deliver these services.
We not only have a fully staffed team of security professionals, but we are capable of adequately recruiting, training, managing, and retaining security guards/personnel in the future.
Services and Specifications
Allied Universal
® has experience in providing both armed/unarmed services, dispatch services, vehicle and foot patrols, interior and exterior patrols; building, equipment, and access points inspections; visitor management and access control; vehicle checks, traffic and parking control, access control and CCTV and alarm monitoring, Life/Fire Safety services, emergency and alarm response, escort services event coverage, and all supervision and on-site management programs. Our security program for City of Richmond is explicitly designed to meet the requirements of City of Richmond and also conforms to the stringent requirements of Allied Universal®. These specifics include, but are not limited to:
Vendor should verify the RFP requirements and acknowledge the services it can perform. Vendors should also list additional services that it can perform.
Allied Universal® Response to City of Richmond
2024
• Allied Universal® is fully familiar with each of the City of Richmond’s sites that we secure and is in full understanding of the staffing requirements for each location. Each of the locations that we currently service will continue to be staffed per specific times noted in the City of Richmond Scope of Work included with the RFP. All labor, resources, materials, equipment, and supervision will be provided by Allied Universal ®. Additionally, we have the capability and resources to support any new City of Richmond facilities. Allied Universal understands that the City of Richmond may increase or decrease the required number of officers based on security, safety and business needs.
• Will provide highly qualified Client Manager Anthony Morrell (all facilities), for the service of the City of Richmond contract, supported by experienced, local branch management, General Manager, Frank Doyle and Regional Executive Management (Northwest Regional Vice President, Greg Feldman and Regional President Mike Smidt). • Site-specific recruiting, screening and hiring of Security Professionals via local recruiters dedicated to the local branch to ensure sufficient staffing and the right fit Security Professionals for the City of Richmond.
• Oversight of staff scheduling and timekeeping along with documented procedures to prevent Security Professionals from no-call/no-shows by the Client Manager. The Client Manager will provide a quick response and resolution for any potential absences. • Company-provided uniforms and appearance standards to represent the City of Richmond with the utmost professionalism, at no cost to the employee. • Award-winning training programs geared toward the City of Richmond’s specifics, continuously monitored through our compliance tracking systems. All Security Professionals are licensed and compliant with State and local regulations. • Emergency response and extra coverage/special event plans. We will continue expanding our contingency staffing pool to minimize the occurrence of open posts and enhance our ability to fill short notice and emergency coverage requests.
• Electronic methods of monitoring Security Professional activities, performance, attendance, daily activity, and incident reporting through our proprietary HELIAUS® program at the City of Richmond Library and Civic Center. HELIAUS® enhances the security program by streamlining reporting procedures and disseminating reports automatically. HELIAUS ® is an advanced patrol and reporting program that transforms the traditional reporting process into a paperless, real-time solution. Also utilizing our new LISA tool, designed to streamline scheduling and staffing, and Mercury, our proprietary communication system the City of Richmond facilities.
These innovations are aimed at reducing human delays and maximizing operational efficiency, ensuring your security teams stay connected and informed about critical information.
Additional information on HELIAUS® LISA and Mercury is provided further in this response. • Standard Operating Procedures - All Allied Universal ® security professionals assigned to a City of Richmond site will adhere to the Allied Universal ® Security Operations Procedures manual (SOP) and the Site Specific Post Orders for the City of Richmond site. The SOP provides comprehensive instructions and procedures for the Uniformed Security Operations organization to safeguard the well -being of indivi duals, the environment, information, and property belonging to the City of Richmond and its affiliated entities. • Formal retention and incentive programs rewarding Security Professionals for longevity, hard work, good judgment, and continuous improvement.
*Please reference page 2 for our full suite of innovative industry leading services.
Allied Universal® Response to City of Richmond
2024
OUR PEOPLE
INNOVATIVE RECRUITING AND SCREENING
Thanks to our broad-spectrum recruiting resources, stringent screening and hiring process, and reputation for attracting top- quality, career - minded professionals, Allied Universal ® is able to identify and place high-performing, best-fit security personnel for the City of Richmond’s unique environment and security program. Some of the recruitment resources we use include jobs.aus.com, promotions and employee referrals, universities and schools, former military/reservists, veterans' organizations, police and fire departments, job fairs and open houses, and professional organizations. Our strategic partnerships include AARP, International Association of Jewish Vocational Services, National Indian Council on the Aging, and National Asian Pacific Center on Aging.
SELECTING EMPLOYEES FOR YOUR UNIQUE ENVIRONMENT
When Security Professionals are well matched to the requirements of their post, they will be better engaged in their day-to-day responsibilities, provide better service for you, and stay in their position longer. Allied Universal is dedicated to hiring,
developing, and retaining top- quality Security
Professionals who will be the best fit for your culture, understand your needs, and demonstrate ownership
for your security success.
Our breadth of recruiting resources and reputation as
a great place to work contribute to the more than one
million candidates in our hiring pipeline. Proven
processes and a robust applicant pool ensure our
Security Professionals are the right fit and have the
right skills for your environment. Allied Universal
carefully tailors job descriptions to fit your needs and uses AU HireSmart ®, our Artificial Intelligence (AI) - powered recruiting solution, to engage candidates
and match their qualifications, interests, and
preferences to the job most suited to their skills and
personality.
Our application process doesn't stop at introductory
screening. Initial interviews with candidates,
scheduled quickly and automatically with
AUHireSmart, provide an opportunity to evaluate
demeanor, attitude, and communications skills.
Qualified candidates formally interview with our
branch recruiters and hiring managers.
Stringent background screening is also an essential
component in selecting high-caliber employees for
Allied Universal® Response to City of Richmond
2024
the City of Richmond, and includes: Criminal Records Check, Social Security Check, Motor Vehicle Report (if driving), and 10-Panel Drug Test.
SECURITY PROFESSIONAL LICENSING
As an established global provider, the City of Richmond can have confidence knowing that Allied Universal® adheres to any and all security industry licensing protocols and regulations in all areas we have operations. Security professionals must also comply with local or country licensing requirements.
We perform special details frequently using armed and unarmed personnel requiring proper licensing, when requested and approved by the City of Richmond. We confirm that we maintain all records that ensure assigned guards have received their training, registration and permits as required by state and local authorities. Prior to being hired, we validate a candidate’s licensing using the various databases available. We use our HR system to examine license and certification data, run reminder reports for guards with expiring licenses and permits, and to manage licensing information on an officer-by-officer basis. These reports are incorporated in our operational management meetings conducted by each Allied Universal local office. We also have internal audit teams to confirm appropriate licensing documentation as part of their regular audit function.
ALLIED UNIVERSAL MINIMUM HIRING REQUIREMENTS:
We hire candidates who represent the highest standards of both Allied Universal® and our clients. For hiring consideration, all applicants must meet the following minimum criteria:
• 18 years or older (or as appropriate to state or contractual obligations) • Possess a high school diploma or GED, plus at least one verifiable employment (or at least five years of verifiable employment history)
• May not have job-related criminal convictions, as specified under Allied Universal Guidelines • Able to read, write and speak English
• Effective oral and written communication for the purpose of public interaction and report writing • Provide evidence of eligibility to work in the United States (as evidenced by the I-9 and e-Verify process within three days of hire) or applicable regulations in Canada • Present a valid state/province-issued Guard License in jurisdictions where such is required, or be able to obtain such prior to beginning to work (or within the state- required timeframe, if applicable)
• Perform essential functions of the position with or without reasonable accommodation • Willing and able to complete a post-offer/pre-employment 10-panel drug test successfully via an oral swab (at a minimum – some client accounts to which an applicant may be assigned require a lab-based urine drug/alcohol test), unless otherwise provided by law (U.S. only) • Possess a valid driver's license and clean driving record (necessary for some sites and posts) Allied Universal will adhere to the City of Richmond’s screening requirements listed below:
• Valid Driver’s License or State Issued ID
• California Security Guard Certification Card issued by the Department of Consumer Affairs • CPR, First-Aid and AED Certifications
Allied Universal® Response to City of Richmond
2024
STRINGENT SCREENING PROCESS
Allied Universal® evaluates a candidate’s background and experience, as well as communication and interpersonal skills, as key elements in determining a candidate’s fit for a position. We also offer customized screening options at the client’s request, including any additional background checks that the City of Richmond may require for a specific location or role. After carefully reviewing the candidate’s background, we invite the most qualified candidates for formal interviews with local branch recruiting teams.
Allied Universal’s standard background screening includes:
Allied Universal® Response to City of Richmond
2024
CUSTOMIZED TRAINING FOR THE CITY OF RICHMOND SECURITY PROGRAM Well-trained security professionals not only
enhance safety, mitigate risk and maximize
security for the people and assets at your
sites - they ultimately provide a higher return
on your investment. Allied Universal security
professionals undergo extensive and
continuous training supported by more than
50 full time and part time certified instructors
providing both mandatory and voluntary courses which are offered pre-assignment, on-the-job, and as continuing education. Training is not just provided but tested and tracked to record completion.
Allied Universal Institute is the umbrella under which all formal training and development opportunities exist. Training is tailored for specific roles:
• Security Professional Training: There are five phases of security professional onboarding and development: 1) new employee orientation, 2) on-the-job-training post certification, 3) core training, 4) quarterly site training and 5) vertical market training. There are specific time frames for completing each phase, as well as testing guidelines to ensure comprehension.
Allied Universal® Response to City of Richmond
2024
• Supervisor Training: Prepares supervisors for their leadership role and helps them to engage our Security Professionals and the daily tasks required to effectively meet your needs.
• Management Training: Covers both business and security topics for shaping proficient managers with smart business sense.
Vehicle Training
Driver and Specialized Patrol Vehicle training are each two- part courses designed for Security Professionals who will drive an Allied Universal or client -owned vehicle while on duty. Courses conducted by an Allied Universal Trainer or Manager, and are also available online.
The second part of vehicle training occurs with the actual patrol vehicle at the work site. Checklists guide the student and the trainer through the safe operation of the patrol vehicle, using the actual patrol routes.
CPR/First Aid/AED Certifications
Allied Universal® can provide the City of Richmond with CPR, First Aid and Automated External Defibrillation (AED) training. Many of our full -time trainers are certified instructors for First Aid/CPR/AED. Training can be completed in a variety of ways incl uding at a local office pre- assignment, using an outside certifying agency, or by trainers at your facility. We ensure that trained employees receive the appropriate certificates and track certification anniversary dates in our online compliance system.
Additional Online Course Offerings
More than 1,500 assets including courses, videos, webinars, VILTs and learning tools are available through the EDGE®, our online learning management system. Our employees have on-demand access, through eLearning, and in 2023, more than 2,000,000 courses were successfully completed through the EDGE.
Allied Universal® Response to City of Richmond
2024
UNIFORMS
Well-groomed, neatly
uniformed Security
Professionals project
authority and
command respect. As
your first point of
contact, an Allied
Universal® Security
Professional serves
as the City of
Richmond's brand
ambassador—a
direct reflection of
your company's
image and values. To
ensure our Security
Professionals present
the presence your program requires, we meticulously hire, coach, and inspect officers to ensure they meet and exceed the highest industry standards.
Currently our security professionals at the City of Richmond wear our Military Style Uniform.
Allied Universal® Response to City of Richmond
2024
REWARDS AND RECOGNITION
Allied Universal® recognizes and motivates Security Professionals through our formal recognition programs. We offer a variety of rewards and recognition to acknowledge truly outstanding Security Professional achievements, exceptional performance of everyday duties, and those who serve as true assets to our security teams. Awards range from cash prizes and milestone recognitions to personal recognition from our CEO.
Examples include:
Hero Award & Hero of the Year
Award – Recognizing acts of
heroism, award recipients
receive an "Allied Universal Hero
Award" certificate, a personal
letter from the CEO, and a $100
cash award. The Hero of the Year
and one runner -up receive
personal recognition by the CEO,
an engraved "Allied Universal
Hero" statue, and a monetary
award.
Annual Recognition Awards
– We give awards in honor of
former Allied Universal leaders,
including the Paul Bryant
"Security Professional of the
Year"; Frank Rabena "Account
Manager of the Year"; Lou Ligouri "Good Citizen of the Year"; and Harriett Lavender "Support Employee of the Year."
"You're Phenomenal" On-the-Spot Reward – Recognized employees receive a gift card for actions that go above and beyond our already high standards of quality.
Length of Service/Tenure Awards – These awards recognize and reward employees for continuous, loyal service at their 1, 3, 5, 10, 15, 20 (and each 5-year increment thereafter) year anniversaries.
Community Service Award – Allied Universal encourages employees to pursue opportunities in their communities to make things better for local citizens. Our Community Service Award Committee selects ten recipients annually and awards $500. All nominees receive a recognition letter from the CEO.
Partners in Growth – Provides a referral bonus program for employees.
Personal and Professional Development – We also offer a wide variety of development resources, including online courses, reading lists, a library of resources at branch and corporate training offices, and coaching from supervisors.
Allied Universal® Response to City of Richmond
2024
YOUR PROGRAM
LOCAL MANAGEMENT TEAM
Allied Universal’s organizational model is built upon the concept of empowering our personnel to “manage the business where the business is.” Site level Supervisors and Client Managers are trained and authorized to conduct business and take accountability every day for key service decisions and support. Our local response is provided through:
• Site Level Management
• Local Branch Office Support
• Regional Executive Support
Site Level Management – Client Managers & Operation Managers Client Managers and Operation Managers are trained and authorized to conduct business and take accountability every day for key service decisions and support. The site management staff assigned to the City of Richmond manages the day-to-day responsibilities at each location. Basic responsibilities include:
• Supervising the day-to-day security operations of the site • Establishing daily contact with each City of Richmond security leader and other stakeholders • Managing a team of Security Professionals, Site and Shift Supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support • Ensuring the City of Richmond is provided with high quality security services to protect people and property in accordance with site post orders • Ensuring all necessary On-the-Job Training (OJT) tasks are completed for all newly assigned Security Professionals
• Conducting required drills and site-specific training • Handling any escalated security issues or emergency situations appropriately Site Level Management – Site Lead
The general purpose and function of the Site Lead encompass the professional operation, administration, profitability, and quality assurance of uniformed services for a client’s site. Those duties include:
• Oversee that all aspects of the security function on-site are performed in a diligent manner (staffing, scheduling, and on-site training of all Allied Universal®. personnel assigned to his/her site)
• Ensure that contract-required training and screening elements for security personnel have been met
• Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift • Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in the preparation of security surveys and post orders) • Make recommendations for positive and negative personnel actions for those under his/her direct supervision.
• Respond to client requests
• Make emergency notifications as necessary pursuant to site Post Orders Allied Universal® Response to City of Richmond
2024
• Provide direction and instruction to subordinates regarding the performance of their duties • Disciplinary action/commendation decisions about security personnel • Make productivity and cost reduction recommendations to management • Make recommendations for physical security surveys and post orders • Make recommendations concerning disciplinary action/commendation decisions about security personnel
Local Branch Office Support
Supporting each site team of Security Professionals, added Supervisors, and Managers is a local, fully staffed branch office at 1855 Gateway Blvd, Concord, CA. With over 350 offices in North America, local service is our guarantee. Each branch office is staffed with a Branch Manager, as well as key support members to include dedicated branch trainers, Human Resources and recruiting specialists, uniform managers, operations managers and administrative staff. Each Branch Manager is responsible for the effective support and performance of the site management teams and has direct accountability to the City of Richmond’s site leaders.
Regional Executive Support
Each branch office is supported by a regional office with a Regional Vice President (RVP) who is committed to the overall successful performance of the entire region, overseeing and directing all operational, financial and administrative functions. The RVP reports directly to the Region President, is accessible to the management team, and acts as an added resource to provide additional direction and support the account. Region Presidents provide key executive support to resolve business issues quickly and efficiently when senior level involvement is needed.
ORGANIZATIONAL STRUCTURE
Allied Universal® Response to City of Richmond
2024
COMMUNICATION MATRIX
The City of Richmond has 24/7 Event Escalation and Communication coverage with the Allied Universal® management team. The following points of contact are available to respond whenever needed.
Loc Name Role Email AUS Branch Office
Address
City of Richmond
Anthony Morrell Client Manager [email protected]
1855 Gateway Blvd
Suite 140
Concord, CA 94520
Frank Doyle General Manager [email protected]
Greg Feldman Regional Vice President [email protected] Mike Smidt President Northwest Region [email protected] ALL Quality Assurance Service Assurance Center 24/7 Hotline 800-260-0852
MANAGEMENT BIOS
Anthony Morrell
Client Manager
Allied Universal Security Services
Anthony Morrell is an accomplished Client Manager with extensive experience in the security operations and client satisfaction field. Currently serving as the Client Manager for the East Bay Branch, Anthony plays a crucial role in providing overall support for the territory.
In his role, Anthony excels at various responsibilities. This includes recruiting top talent, maintaining strong client relations, managing employee relations, implementing training and compliance programs and ensuing the efficient operation of security services throughout various accounts.
Anthony has accumulated a remarkable 15 years of experience in the industry and joined Allied Universal in April of 2022. Prior to his current position, Anthony held the role of bank supervisor, where he demonstrated exceptional leadership and expertise overseeing the team at various financial centers. He ensured client expectations were met with regular engagement with the team and communication with staff. Prior to his time as a bank supervisor, Anthony was a bank protection officer who maintained a constant presence while interacting with staff and client daily.
With his wealth of experience, leadership acumen, and dedication to client satisfaction, Anthony makes a significant impact in his role as a Client Manager, ensuring the success and security of the East Bay Branch.
Allied Universal® Response to City of Richmond
2024
Frank Doyle
Branch Manager East Bay
Allied Universal Security Services
Frank has worked in the Private Security industry for 15 years in several different capacities; Security Professional, Supervisor, Director of Security, Account Manager, Client Manager and now Branch Manager
As the current Branch Manager for Allied Universal for the East Bay, Frank manages approximately 1200 Security Professionals, Supervisors and Managers each doing their part to ensure phenomenal service. The East Bay Branch has just under 40,000 hours of weekly business including a Patrol Division. Commercial Real Estate, Hospitals, Retail Centers and Malls, Petro Chemical, Government, Tech, Manufacturing, Logistics Industrial are some of the 300+ Clients in the East Bay portfolio.
Frank is a certified High Rise Fire Life Safety Director, Earthquake Country Alliance Membership Coordinator, and an active member of the BOMA Emergency Preparedness community.
Greg Feldman
Regional Vice President – Northwest Region
Allied Universal Security Services
Greg Feldman currently is a Regional Vice President overseeing the Oakland, East Bay, North Bay and Hawaii regions. Greg has been with Allied Universal since 2014. As a Regional Vice President, Greg oversees ad directs all operational, financial, administrative, and staff activities for the region.
Prior to joining Allied Universal, Greg served as the Head of Security for the 34 th American’s Cup – a
multi venue event with over 1,000,000 spectators in attendance where he oversaw all security and safety operations. In 2012, Greg was honorably discharged from the United States Army after servicing as an intelligence officer which included a deployment to Iraq.
As a graduate of the University of Southern California Greg has achieved his Certified Protection Professional (CPP) designation from ASIS International. He previously held the designation of Certified Forensic interviewer and currently is a certified High-Rise Fire Safety Director.
STAFFING AND SCHEDULE:
With more than 300,000 trained and qualified Security Professionals nationwide, Allied Universal® has the capability to effectively meet your changing security needs. As the incumbent security provider, we have established recruiting and staffing processes to accommodate the City of Richmond future needs and prepare accordingly. We will continue to review staffing levels in order to maximize coverage for your security program. Any resource allocations, which provide operational efficiencies, will be discussed with the City of Richmond stakeholders prior to implementation.
Selection and Staffing: our employee recruiting, screening and staffing program, ensures that the City of Richmond security program is quickly staffed with carefully selected security professionals who meet your specific requirements -- from special skills to advanced qualifications, education and
Allied Universal® Response to City of Richmond
2024
certifications. Candidate experience and preferences are also evaluated to ensure a good match for the position and your location.
Our current Client Manager, Anthony Morrell at the City of Richmond will continue in his leadership role. The current security staff will be evaluated against the qualification and experience requirements outlined in the RFP. Plans for training and development or replacement will be reviewed with City of Richmond. We will comply with all applicable labor laws, ensure coverage of posts, and increase deployment as needed to meet requests for additional posts.
PROPOSED SCHEDULE – LIBRARY
Shift Time Fri Sat Sun Mon Tues Wed Thurs
1B 08:00- Roberts, Roberts, Wilson, Wilson, Wilson, Wilson, 16:00 Noni 08:00- Noni 08:00- Danny Ray Danny Ray Dany Ray Danny Ray 17:30 17:30 08:00- 08:00- 08:00- 08:00-
16:00 16:00 16:00 17:30
1C 15:30- Roberts, Roberts, Roberts,
19:30 Noni 15:30- Noni 15:30- Noni 15:30-
19:30 19:30 19:30
PROPOSED SCHEDULE – CIVIC CENTER
Post Shift Time Fri Sat Sun Mon Tues Wed Thurs
City 1B 08:30- Deal, Owens, Deal, Deal, Deal, Deal,
Hall – 17:00 Jimmy Jimmie Jimmy Jimmy Jimmy Jimmy
Patrol 08:30- Harold 08:30- 08:30- 08:30- 08:30-
17:00 08:30- 17:00 17:00 17:00 17:00
17:00
Civic 1B 08:30- Mitchell, Mitchell,
Center 17:00 Letanja Letania
Renee Renee
08:30- 08:30-
16:30 16:30
Civic 1B 08:30- Griego, Griego, Griego, Griego, Griego, Center 17:00 Maryann Maryann Maryann Maryann Maryann
– Site 08:30- 08:30- 08:30- 08:30- 08:30-
Lead 17:00 17:00 17:00 17:00 17:00
Civic 1C 16:30- Carson, Owens,
Center 00:30 Dennis Jimmie
John Harold
16:30- 16:30-
00:30 00:30
Allied Universal® Response to City of Richmond
2024
City 1C 17:00- Owens,
Hall – 00:00 Jimmie
Patrol Harold
17:00-
00:00
Civic 1C 17:00- Bell, Goldie Whitworth, Bell, Goldie Bell, Goldie Bell, Goldie Center 00:30 Faye Scott Fay 17:00- Fay 17:00- Fay 17:00- 17:00- 17:00- 00:30 00:30 00:30
00:30 00:30
City 1C 17:00- Owens, Guzman, Owens, Mitchell, Carson, Hall – 22:00 Jimmie Angel Jimmie Letanja Dennis
Patrol Harold 17:00- Harold Renee John
17:00- 22:00 17:00- 17:00- 17:00-
22:00 22:00 22:00 22:00
Civic 1D 00:30- Murry Murry, Guzman, Guzman, Thomas, Thomas, Thomas, Center 08:30 Nathan Nathan Angel Angel Darlene Darlene Darlene Donte Donte 00:30- 00:30- Elaine Elaine Elaine
00:30- 00:30- 08:30 08:30 00:30- 00:30- 00:30-
08:30 08:30 08:30 08:30 08:30
QUALITY ASSURANCE
Quality is the foundation of our security services. It consistently differentiates us from other companies and is the primary reason customers regard Allied Universal ® as the industry's most responsive security services provider. Our quality management approach focuses on delivering consistent and efficient policies, processes, and programs that will ensure we meet and exceed client expectations and needs. We
solicit feedback from both our clients and employees and the information we obtain helps us increase officer
effectiveness, validate our performance measurements,
and guarantee excellence in our service delivery.
We will regularly review and monitor the City of Richmond’s security program to ensure it operates at maximum
efficiency and that we are always meeting our contractual obligations. Delivering on our commitment to ongoing
quality assurance, we utilize cross -functional teams for special quality-improvement initiatives to ensure that quality stays a top priority across the entire organization.
We have developed and implemented a number of innovative tools, programs, and operational practices to help us meet our quality assurance objectives.
Operational Initiatives
Allied Universal® Response to City of Richmond
2024
In addition to our Security Professional Quality Standards, we have implemented key operational initiatives designed to ensure quality remains a top priority for our operations, including:
• Account Standards - All Allied Universal ® accounts must comply with account standards mutually agreed upon between the City of Richmond and Allied Universal® management. • Account Audits - Allied Universal® conducts an annual audit for each account. The audit covers contract compliance, staffing levels and Security Professional deployment, review of post orders and procedures, training, documentation, wage review and billing consistency. • Performance Evaluations - Hourly personnel and management staff receive formal performance evaluations every year. We track all evaluations in our integrated human resources system.
• Management Inspections - The local Allied Universal ® management team will conduct regular, nonscheduled inspections at each City of Richmond location. These inspections promote consistent service delivery and provide valuable insights into how our services are being delivered.
• Operational Business Reviews - Regularly scheduled assessments are reported and reviewed in meetings between your security management team and our local management.
These reviews are designed to:
Review accomplishments
Create benchmarking for future reviews
Establish measurable goals
• On-Site Focus Groups - We schedule focus groups with our Security Professionals, and where applicable, members of your staff to discuss process improvement ideas.
Customer and Employee Feedback
Enhancing our quality assurance process and service delivery, our feedback processes provide formal and informal opportunities for valuable information that helps us monitor our frontline performance and identify improvement opportunities.
• Allied Universal® Voice - Our formal "voice of the customer" program makes it easy to track client and employee satisfaction and enhances communication through intuitive real -time surveys that capture feedback, identify trends, and guide continuous improvement initiatives to enhance the value of City of Richmond’s security program. Tracking your experience from day one helps us deliver consistently excellent service. By collecting and responding to your feedback, we are able to continuously evolve our services to meet your needs. A low survey score on any survey triggers a Red Alert in our system, prompting management to follow up within 48 hours and take action, as needed. Our closed- loop process ensures an action plan will be developed with you to correct the issues. Our surveys for the City of Richmond will include:
Transition assessments that track your satisfaction to identify areas where we can better serve the City of Richmond and improve our transition processes Client loyalty surveys for the City of Richmond to rate your experience with us so we can identify our strengths and opportunities for improvement Real-time surveys using our online client feedback tool that allows the City of Richmond to rate your experience with Allied Universal® any day at any time Allied Universal® Response to City of Richmond
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• Employee Surveys – Ensuring employee satisfaction is essential to our quality assurance program. We survey our employees at key touchpoints when they are first hired (on day 3, 15, 30 and 60) using artificial intelligence-enabled text messaging that provides a quick and easy process to measure employee satisfaction and identify any issues that need to be resolved. If issues are reported, our system automatically sends follow-up texts to validate concerns and escalate them to the management team. Throughout their employment, all employees have 24/7 access to Allied Universal® Voice for real-time reporting of any concerns as well as a third- party-operated 24/7 ethics hotline ( https://aus.ethicspoint.com) to anonymously report suspected compliance issues without fear of retaliation.
Measuring Results
Allied Universal® strives to bring value to the City of Richmond with superior service. Our Quality Assurance Program underscores our focus on continuous improvement and includes the use of our corrective action process to control non- conformance and proactively drive improvements in the program. Our process for analyzing our security program performance includes:
• Comprehensive Performance Measurements - We measure our performance on multiple levels, including management effort toward fulfillment of contract terms and goals, recruiting and retaining top-quality employees, recognizing and rewarding successes, and maintaining a focused effort of continuous service improvements through analysis of the following:
Weekly service hours - Overtime, billed overtime, billed hours Employee retention and tenure
Recognition and rewards
Training
Incidents
Performance evaluations
Trends
Customer satisfaction survey results
Best practices
Goals and improvement processes
• Quality Business Reviews - We will schedule regular meetings between the City of Richmond’s security management team and our local management to:
Review performance measurements
Recognize accomplishments
Create benchmarking for future reviews
Establish measurable goals
• Customer Action Plan - If issues arise on the City of Richmond’s account, we will implement a formal Customer Action Plan to document your concerns and assign a due date and responsible party to correct the situation. Once the issue is properly handled, we will ask that you sign the Customer Action Plan Form to acknowledge that your concerns were addressed successfully.
Additional Quality Assurance Resources
Allied Universal has a Local 24/7 Dispatch Center (Phone: 808-397-4141) available to assist the City of Richmond in addition to our Service Assurance Center. While our local office will serve as your Allied Universal® Response to City of Richmond
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primary point of contact, the local 24/7 Dispatch Center and Allied Universal ® Service Assurance Center are available to assist the City of Richmond after hours and for special emergency needs. Our Service Assurance Center offers:
• 24/7/365 Availability - Operating around-the-clock
• Call forwarding - Branch office calls are forwarded to the Service Assurance Center at the close of each business day.
• Crisis Communications - Hub for crisis management communications providing support for hurricanes, blizzards, floods and other events
• Special Coverage - Serving as a communication conduit for emergency coverage needs • Scheduling Support - Monitoring all security professional schedules, which helps to ensure accurate payroll and billing
• Immediate Notifications - Dispatching calls and messages immediately to the appropriate manager (home, phone, or cell phone)
POST ORDERS
To Allied Universal®, post orders represent the playbook that guides the day -to-day activities of the entire account security team. Post orders differ widely among contract security services firms. While some treat post orders as a little more than a telephone directory, Alli ed Universal® takes a far more serious approach. Post Orders and Standard Operations Procedures Manuals are essential components of our security programs. Our local managers create, implement and update these manuals in collaboration with our clients, while our security professionals refer to them consistently.
ALLIED UNIVERSAL'S SERVICE DELIVERY MODEL
Our client -focused service delivery model will help to ensure your evolving needs are met through our innovative approach to security and dedication to client satisfaction.
You will have peace of mind knowing that Allied Universal® implements a formal four -step process, DX4 (Discover, Develop, Deliver, Document), to understand and meet your needs, and bring continuous improvement to your security program. And, we will meet with you regularly to review progress and make value visible.
During the DISCOVER stage, we will learn what matters most to you.
Your current concerns, existing priorities, and future expectations will be fully uncovered and understood.
We will then DEVELOP a customized plan tailored to meet your needs and priorities. This plan is documented and includes performance standards so results can be monitored and tracked.
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Our ultimate goal is to continually DELIVER what is important to you, visibly and measurably. We conduct formal Operations
Business Reviews (OBRs) to
review accomplishments, create
benchmarks for future reviews and
establish measurable goals. These
client OBRs are an essential part of
the Allied Universal Service Model.
We will review your security
program with you on a regular basis to ensure it is successful and meets your expectations. We DOCUMENT each client
contact and track and trend all initiatives as well as any incidents that may occur in an effort to drive operational excellence.
We believe in partnering with our clients and because of that, we will be immersed in your culture and as dedicated to your security program as you are. When you partner with Allied Universal®, value to the City of Richmond security program will be made visible through accountability, transparency,
measurement, responsiveness and engaged management and
staff.
Daily Issue Resolution
While the local management team will serve as your primary contact, additional resources are available during and after normal business hours through our Service Assurance Center which is staffed and operates 24/7/365. Inquiries are logged into a database and assigned a case number. All cases are then monitored to ensure action plans are developed and executed in a timely fashion.
Customer Action Plan
We utilize a formal Customer Action Plan for any and all issues that could arise in your account, which documents your concerns and assigns a due date and responsible party to correct the situation. Once the issue is addressed and properly handled, we ask that you sign the Customer Action Plan Form to acknowledge that those concerns were addressed successfully.
Quality Inspections
As a primary tool of the supervision process, inspections help us meet our contracted obligations.
Allied Universal inspects security services at client sites on a routine and random basis. • Inspections offer the opportunity for management to work with security professionals, providing hands-on training, mentoring, and supervisory support.
• Security professionals demonstrate proficiency in their duties under close, expert observation. • Ongoing inspections ensure security professionals consistently meet your expectations. • Inspections provide positive reinforcement, solicit feedback and promote communications among supervisors and field personnel.
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• Inspections allow us to identify any areas that need improvement or perhaps suggest changes in post orders that will result in better service
Reporting and Business Intelligence
The success of the City of Richmond's security program is directly linked to the performance of your security team. To ensure Allied Universal ® Security Professionals provide ongoing, world- class security services, our Client Managers use our business intelligence platform to analyze key account performance metrics that equip them with the insights and actionable data they need to deliver high- quality security programs. These include:
• Real-time tracking of account KPIs for improved, data-driven decision making • Reports on management procedures and best practice compliance that contributes to high- performance security programs
• Customized alerts that help managers quickly identify problem trends by notifying them when specific metrics are not met or outside of preferred guidelines • Real-time, custom operational business reviews to track and report account performance to customers
Client Operational Business Review (OBR)
Our Client Operational Business Review card provides metrics on the health of the City of Richmond's security operations, as well as tracking of contractual deliverables, to assist management in making key decisions with regard to operational performance. Key performance indicator (KPI) metrics include turnover rate, active tenure, invoicing discrepancies, and non- billed service hours. Client/Service Managers assume the primary responsibility for collecting and reporting on these metrics. Allied Universal® recommends reporting these metrics on a monthly basis to stay abreast of operational performance. Our business intelligence platform provides instant capabilities to track KPIs. Other benefits include tracking contractual deliverables regarding periodic meetings/touchpoints, medical enrollments, invoicing, and budget creep.
Customizable Business Intelligence Reports
Reports are instantly available through eHub, our
secure client portal, or can be generated by your
Client Manager using WinTeam
®, our fully
integrated payroll, billing, and scheduling system.
WinTeam allows us to provide detailed,
customizable reports to the City of Richmond on
such account criteria as shift personnel schedules,
overtime and scheduling conflict warnings,
performance, personnel information, and
streamlined payroll and billing data.
Painless Compliance Tracking
Compliance tracking through the EDGE®, our learning management system, allows Security Professional training completion to be recorded and reported accurately. Trainers and managers are able to track security professional progress through initial, specialty, and refresher training, verify compliance, and discuss training status with you at any time. Compliance tracking is also available through eHub to monitor job-related compliance standards, such as external regulations and licensing.
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Incident Reporting
Accurate incident reporting is essential in emergency situations, especially those cases that might involve police investigations or insurance companies. A regular review of incident reports from your facility can also identify any security trends that may indicate a need for adjustments to your program.
Our security professionals are trained in report writing to ensure accurate, detailed and clear information.
Each security professional will provide a report for any circumstances that require explanation, such as the assistance of emergency units or notification of civil authority. Such incidents also include accidents, personal injuries and criminal activity. W e maintain a file of incident reports on- site along with a summary report, if necessary.
Allied Universal
® offers a web- based software package designed specifically to document security incidents. This helps streamline record keeping, produces clear and concise incident reports, summarizes incidents by selected criteria over specified time periods, and quickly retrieves past incident reports. We offer the software at a specially discounted rate.
FORMAL COMPLIANCE PROGRAM
Partnering with a security provider that delivers on commitments and embraces compliance is crucial to your business and brand.
Closely monitoring and adhering to federal, state and local laws, and industry standards, are Allied Universal® operational non- negotiables.
You will be able to focus on your business strategy knowing your security program is designed to be compliant with all laws and regulations. At Allied Universal®, our compliance focus is two-fold - addressing requirements that apply to our business, and those that impact the services you receive. We understand that your needs extend beyond trained and licensed security professionals to include security's integrated involvement in the regulatory requirements of your industry and state. Our formal compliance program, as well as industry-specific leadership and training, create an unsurpassed standard of excellence.
Maintaining compliance requires the collaborative effort of everyone supporting your security program from corporate support functions to compliance professionals and local leadership. • Branch Compliance Program: Our proprietary program makes it easy for our local teams to track compliance with local, state and federal laws. Your Allied Universal ® branch office maintains and tracks security professional licensing (when applicable), certain training, I -9 records and compliance with our Written Information Security Program. Local managers and human resource representatives are accountable for keeping this information up to date, so you can have peace of mind knowing that compliance is constantly managed. • Adherence to Regulations and Requirements: Regulatory compliance is an ongoing priority. Allied Universal ® recognizes and supports security's valuable contribution to your regulatory compliance efforts. Whether through access control, reporting, or safety programs, a knowledgeable security team is a key component of any successful compliance initiative. • Contract Compliance: our ability to monitor service commitments makes a significant impact on your satisfaction, and ensures that security professionals are trained for your site.
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Unannounced security professional inspections are conducted to confirm contract compliance.
You and your stakeholders can feel safe knowing that you have engaged a security provider with proficient security personnel that meet all training and licensing requirements.
Compliance Tracking
• With Allied Universal® as your security provider, your security professionals, including temporary security professionals, will be properly trained. Compliance tracking through the EDGE TM allows training completion to be accurately recorded and reported. Likewise, eHub includes a compliance module that captures training records and is accessible to you in real -time by smartphones or computers. These systems enable trainers and managers to track security professional progress through initial, specialty, and refresher training, verify compliance, and discuss training status with you at any time. The compliance tracker monitors and enforces requirements by service location and post, as well as any state or local regulations. This ensures the employees assigned to you always meet your requirements.
EMERGENCY RESPONSE
The unpredictable nature of a crisis means the City of Richmond needs a well-planned response when the worst occurs. Whether it is a storm, power outage, fire, act of terrorism, or protest, Allied Universal® is prepared to respond with the support and leadership you need.
Emergencies and natural disasters can significantly impact the City of Richmond's operations and reputation, as well as employee productivity, safety, and morale. Allied Universal ® has experience responding to emergencies of every type and size, including protests, health crises, hurricanes and storms, and terrorist attacks. We commit to using the resources of our entire company to serve you when you need us most to ensure our ability to respond whenever and wherever the City of Richmond needs us.
Threat, Disaster and Emergency Response Capabilities: Allied Universal manages disaster and emergency response requests daily, utilizing our size and extensive resources to react quickly and assist in a crisis. We offer the City of Richmond peace of mind through our proactive preparation and effective management of the security response before, during, and after any high-risk event to deliver safety, asset protection, and business continuity. In times of natural disaster, crisis, civil disturbance, or strike/labor unrest, we coordinate effectively on behalf of our clients, helping them recover quickly and minimize disruption to operations. Our services include disaster and emergency response procedure development, rapid mobilization of support resources, strong relationships with federal, state, and local governments, coordination with law enforcement resources, and more. From the California wildfires to the COVID-19 pandemic, and the recent tragic effects of Hurricane Ian in Florida, we activate the resources of our entire company to serve our clients, employees, and others in need of assistance. For example, in 2022 as Hurricane Ian approached the southwest Florida coast, our Live Interactive Support AI (LISA) texted 12,891 Security Professionals across the state, detailing the nature of the role, the required commitment, and the earning opportunity. By the following day more than 1,700 qualified local Security Professionals were identified and deployed, saving critical time during this disaster event.
Other examples of our emergency response experience include:
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• Request for an additional 672 hours of coverage for the upcoming 2024 DNC • Coverage for the George Floyd Riots in 2020
• Recruiting, hiring, and training over 500 additional Security Professionals in New York and New Jersey to meet increased client needs related to the COVID-19 pandemic in 2020 • Deploying over 75 armed officers throughout Texas with less than 48 hours of notice in order to protect multiple branches of a large financial client in 2019 • Placing over 350 Security Professionals in impacted locations within 48 hours of Hurricane Harvey in 2017
• Sending more than 600 Security Professionals to Puerto Rico, the U.S. Virgin Islands, and Florida to secure client assets after Hurricane Irma a few weeks later Allied Universal® manages disaster and emergency response requests daily giving you peace of mind knowing that we have the experience to react quickly and assist with the following:
• Coordinating and directing
emergency responders
• Providing additional staff to meet your
increased need
• Activating emergency response
plans
• Directing media to a designated location
• Initiating communication systems • Preventing access to damaged areas • Contacting local authorities • Securing the property even if your employees cannot reach the site
• Leading evacuations • Establishing a communication center The Allied Universal ® manager overseeing your security will be your go- to resource for emergency response. They are well -trained and experienced in dealing with emergencies. From security professional training and established response teams, to our 24/7 call center and webinars and awareness resources available to you and your employees, Allied Universal's commitment to helping you prepare - and responding whenever needed - is unmatched.
Allied Universal ® will assist you in developing or revising emergency response procedures - and conduct the necessary drills - as this is a pivotal component of your safety and security program. Our local offices have their own emergency response plan as part of our company-wide business continuity plan. We are prepared so that we can always focus on you. Allied Universal® is ready to respond!
ALLIED UNIVERSAL SERVICE ASSURANCE CENTER
Our Service Assurance Center provides assistance for the City of Richmond after hours and for special emergency needs.
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BUSINESS CONTINUITY
Allied Universal's core systems are hosted in a secure data center at SunGard in Philadelphia, PA, with multiple layers of redundancy. Our applications are deployed over a wide area network to more than 400 offices throughout North America. Our company has taken steps to ensure system integrity, including both physical security measures as well as mission-critical system security practices.
Remote access to email and our intranet allows our management and support staff to operate from anywhere. Our focus on local management also ensures that business will continue as usual if there is an unexpected challenge. We have the resources in place to fill open positions and provide additional staff and management as needed. Allied Universal ® can meet the security services needs
of the City of Richmond at all times.
EXTRA COVERAGE REQUESTS
Allied Universal® regularly staffs all types of requests and successfully handles thousands each year.
With more than 300,000 security professionals and over 300 offices in the United States, we have the people, resources, procedures, and expertise to effectively deliver the City of Richmond’s security staffing needs.
We make it easy for clients to request extra coverage. Simply contact your Allied Universal ® account manager directly or utilize the extra coverage feature in the eHub client portal at any time to make a request electronically. We work with you to assess the amount of staff and supervision needed and fulfill your requirements with carefully screen ed and trained security professionals. Your Allied Universal® team is much broader than the security professionals you see daily. Cross-trained flex and part-time security professionals and managers are ready when you need them.
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SEAMLESS AUTOMATED PROCESSES
Driving Efficiency and Collaboration
You need efficient, seamless, consistent processes to manage your security program. There can be no question as to the reliability of the behind- the-scenes operational support. While the face of your program is a team of high-quality security professionals, they - and you - need layers of support.
Our digital business strategy drives efficiency,
communication, collaboration and effectiveness for the City of Richmond. A comprehensive platform of technology and tools results in greater transparency and value.
For more than 65 years, Allied Universal ® clients have benefited from our technology -enabled security solutions, which continuously evolve based on client requirements.
Some examples could include:
Accurate Invoicing and Scheduling: WinTeam, our
integrated system for payroll, invoicing, billing and compliance ensures accuracy, time savings and value - allowing you to focus on the bigger picture.
This system also integrates scheduling and allows managers to access and revise the online database in real time, from any location - meeting your need for consistent security coverage.
Attendance Tracking: Our automated time collection system, optimizes efficiency, ensures safety and consistently manages attendance at your site. Real -time staffing records and supervisor notifications ensure uninterrupted coverage.
Selection and Staffing: our employee recruiting, screening and staffing program, ensures that the City of Richmond’s security program is quickly staffed with carefully selected security professionals who meet your specific requirements -- from special skills to security clearances. Candidate
Allied Universal® Response to City of Richmond
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experience and preferences are also evaluated to ensure a good match for the position and your location. You will only be presented with qualified candidates who are a good fit for your environment.
Predictive Index: As part of the initial application process, an applicant is required to complete an online aptitude assessment test. This test measures the applicant's propensity to be successful in the field of security, assessing freedom from drug and alcohol use, courtesy, emotional maturity, conscientiousness, trustworthiness, job commitment and safety.
Electronic Monitoring and Electronic Software: HELIAUS® is our proprietary, all -encompassing and adaptable workforce management solution. With prescriptive analytics driving action, HELIAUS transforms insight into safety and security ROI.
Communication and Collaboration: City of Richmond will experience a high level of transparency and peace of mind knowing critical operational information is readily available to both you and your security team.
• Ehub provides you with online access to schedules, inspection reports, and payment information; and the ability to order extra coverage. In addition, Allied Universal ® employees can access their schedules and paychecks online via Smartphones and tablets.
Learning and Development: Well-trained, engaged, and prepared security teams are an asset to the City of Richmond. Our comprehensive approach to learning and development delivers training opportunities in a variety of forms and supports the need for continuous security training. • Our online learning management system, the EDGETM, focuses on learning and skill development, and documents results to ensure your security staff is knowledgeable and compliant with your requirements. Proprietary modules prepare employees for future responsibilities and advancement opportunities.
• Our performance management program, delivers a motivated, professional workforce. Our managers effectively evaluate employee performance through online evaluation forms, goal planning and in-person meetings - enabling employee growth and recognition.
Quality Assurance: We listen to your needs, track your outcomes and look for opportunities to exceed your expectations.
• Allied Universal® Voice, our voice of the customer program, monitors your experience, elicits your feedback through online surveys and tracks our performance. Our employees are also surveyed to gather their input and suggestions. Feedback is critical and continuous improvements and evolving solutions result when you and your security professionals' voices are heard.
• Allied Universal® Inspector, our quality assurance module, allows for efficient tracking and reporting of inspections - helping to ensure that your security team is exceeding your expectations.
Safety and Risk Mitigation: Our continuous focus on safety is supported by Allied Universal ® Risk Knowledge which manages online OSHA incident tracking, recordkeeping and incident investigation.
Allied Universal ® Fire Life Safety Training System: Our web-based online fire/safety and emergency preparedness training system for client employees. The program is multi-lingual, fully Allied Universal® Response to City of Richmond
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animated, offered 24/7 to every client employee and provides testing and certification, as well as full reporting and documentation capabilities which also assist with reducing liability.
Security Program Technology: Today's security professionals are technologically savvy. From monitoring CCTV, to tracking and controlling visitor access, reporting incidents digitally in real -time, and locating potential threats, our security professionals utilize technology to provide our clients with safe and secure environments. In addition to our proprietary solutions, our carefully vetted, best -in- class strategic partners offer supplemental solutions to address your additional needs.
INNOVATIVE TECHNOLOGY
Allied Universal® Technology Services is a systems integrator that specializes in providing clients with business solutions from concept to completion. Whatever your needs, our security experts can deliver the right combination of hosted and managed services to effectively administer and manage your security requirements.
Our solutions for your program can include one or more of the following:
• GSOCaaS: Offers the latest in threat intelligence capabilities and response tools, web and social media monitoring, mass notification communications, and workforce management platforms to provide additional layers of situational awareness and responsiveness to your security operations
• Automated Data Machines and UAVs: Enhance patrol coverage with robots and drones that stream and record video, detect temperature changes, identify people, recognize license plates, provide two-way communication, and more
• TX360: Delivers the most relevant hazard intelligence that impacts your operations to your Security Professionals and corporate leaders without extensive investment in infrastructure or added security services
• Remote Monitoring: Leverages video analytics with real-time, event-based monitoring by our security intervention specialists, including installation and support for cameras, access control systems, traditional alarms, and remote audio features
• Alarm Monitoring: Utilizes state-of-the-art equipment to detect intrusion and promote fire and life safety, deterring break -ins, reducing theft, preventing property damage, and providing a safer and more secure business environment
• And more
Our managed services offer the benefits of scalable resources while improving efficiency with 24/7 operator availability and fault tolerance. Our Monitoring and Response Center (MaRC) can achieve real-time monitoring and management of your facility to help reduce your security expenditure for Security Professionals and system operations, while ensuring the safety and security of your personnel and property.
Our approach is based on providing you with solutions now and in the future as your needs and priorities change and security technology develops. We want to build a long-term, mutually beneficial relationship built on innovation, trust, and securing the best return on your investment. The following diagram illustrates Allied Universal
® Technology Services' business approach and capabilities.
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Allied Universal® provides end-to-end security solutions that are customized, flexible, and scalable including:
HELIAUS® - THE POWER OF INSIGHT INTO ACTION®
HELIAUS® is our proprietary artificial intelligence (AI)-driven workforce management solution that uses powerful algorithms to generate risk-adverse recommendations. With HELIAUS® at the center of City of Richmond's security operations, your Security Professionals are always connected and engaged, situationally informed, and armed with the right recommendations to create safer, more secure environments.
HELIAUS® - Technology Platform
Functioning as a comprehensive workforce management solution through instant post orders, incident reporting, GPS tracking, visitor logging, and more, HELIAUS® can be tailored to the City of Richmond's security program, vertical market, location, business model, or site specific needs.
HELIAUS® consists of two parts, HELIAUS® Mobile and HELIAUS® Portal. HELIAUS® Portal provides clients with real-time visibility into site-specific events and activities, as well as an historical overview to identify trends and develop future insights. HELIAUS ® mobile allows our Security Professionals to share information and acts as a virtual coach on post.
Mobile capabilities include:
• Incident and event reporting
• Temperature screening
• Tasks and messages
• Lost and found
• Custom forms
• Visitor and vehicle management
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• Fire and safety inspections
• SOS
Quickly Identify Safety and Security Trends
The HELIAUS ® dashboard provides on-demand views of historical trends, customizable by date, category, and location. Dashboard insights provide a full view of incidents allowing the City of Richmond to adjust resources and response as needed through the Tour and Workflow applications within HELIAUS®.
Configurable Tours and Workflows
While Security Professionals send data to the online portal, they also receive post order instructions in real time. Through HELIAUS ®, Allied Universal® can program custom workflows to virtually coach Security Professionals when they scan an NFC tag, approach a beacon, or enter a specified GPS zone. Tasks assigned to areas can include: following checklists, taking videos or photos, sending an email or text message to the City of Richmond, answering follow-up questions, and more.
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C. COST INFORMATION
Vendors should list all cost associated with the services detailed in Scope of Services.
Allied Universal® Response to City of Richmond
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Allied Universal® Response to City of Richmond
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D. CONTRACTOR ASSIGNMENT FOR SUB-CONTRACT
Should Allied Universal be awarded the new contract, we agree not to sub-contract any portion of our services.
E. EXCEPTIONS TO THIS REQUEST FOR PROPOSAL
Allied Universal will not be taking any exceptions to any portion of the RFP or contract.
F. STATEMENT OF IMPARTIALITY AND DISCLOSURE
Allied Universal confirms we are not currently, and will not, during the performance of these services, participate in any other similar work involving a third-party with interests currently in conflict or likely to conflict with the City of Richmond’s interests.
As the world’s leading global security company with numerous clients, Allied Universal is occasionally subject to routine civil litigation, administrative enforcement actions, employment-related claims, and similar legal proceedings in the ordinary course of its business, some of which involves claims resulting from the conduct of its operations. We maintain general liability and other insurance coverage which we believe adequately insure us against the risks associated with these claims. There is no ongoing civil litigation, administrative enforcement action, employment -related cla ims, or similar legal proceeding that would have a materially adverse impact on Allied Universal its operations or its financial condition or our ability to provide services under this RFP; nor, to our best knowledge, information and belief, is any such ci vil litigation, administrative enforcement action, employment - related claims, or similar legal proceeding pending or threatened.
The resulting contract shall not be assigned, and not transferred. No Sub-Contracting permitted. .
If proper does take exception(s) to any portion of the RFP or contract, the specific portion to which exception(s) is taken must be identified by section number and explained. Requests for changes or additions to sections of City of Richmond’s Standard Services Agreement must be shown by requesting deletion of specific words and/or by providing new requested contract language.
This proposal shall include a statement declaring that the proposer’s and sub -consultants are not currently, and will not, during the performance of these services, participate in any other similar work involving a third- party with interests currently in conflict or likely to conflict with City of Richmond’s interests. Additionally, proposer is required to disclose any pending or active investigations or litigation that may affect the reputation or ability of the proposer to carry out the Project. .
Allied Universal® Response to City of Richmond
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Allied Universal® Response to City of Richmond
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Allied Universal® Response to City of Richmond
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Allied Universal® Response to City of Richmond
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