Richmond City Council
October 21, 2025

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Data Analytics
• Reporting tool that can schedule and report on all data elements • EMS Analytics provides rapid insights from dashboards and automatic alerts • Individual crew score cards provides the ability to evaluate performance across various levels from providers to shifts
• Fire Analytics provides rapid insights from dashboards and automatic alerts • Prebuilt fire accreditation reporting to track progress towards accreditation Personnel Management
• Users and permissions provides unlimited permission groups to control who/when/where in operations
• Training and Activities repository to centralized tracking of all the crew’s programs Operations
• Visual Pre Plans (VPP), the fastest pre-incident planning process that works across any device and quickly distributes critical information via dispatch. • Inventory management to track and organize all equipment/apparatus in a centralized location • Checklists to track recurring  tasks to be completed and documented • Locations, Occupants, Inspections (LOI) collects important data on locations and occupancies to create pre-plans and issue inspections
• Offline fire inspections offer uninterrupted inspections regardless of facility limitations • Hydrants documentation to track testing/location for hydrants within the jurisdiction • Fire Investigations documentation that is NFPA 921 compliant Billing
• Single Billing Export automatically sends the completed ePCR to the billing company Incident Documentation
• EMS documentation that is highly configurable for faster data collection • Fire Documentation provides highly configurable, NFIRS/NERIS compliant data collection • Clinicians’ portal for field crew documentation that provides offline EMS functionality and Cardiac Monitor import capabilities
• EKG Monitor Integration reduces documentation time and automatically embeds diagnostic quality EKG
• Repeat Patient automation to reduce data entry
• Continuous Quality Improvement (CQI) to streamlined review for all call types with the ability to message crews within the module
• State NEMSIS Regulatory Reporting to ensure mandatory compliance • Hospital Hub Direct Distribution (HH) rapidly sends data to hospitals • Hospital interoperability integrates with hospital Electronic Health Record to send completed ePCR to the receiving facilities
• Advanced Scope/Optional Scope combines ePCR and critical care capabilities into one application
• Site to Site Transfers enable sending data between various Elite sites ELITE™ FOR RESCUE