Donnoe & Associates’ Proposal to the
City of Richmond for Promotional Testing for
Police Sergeants, Police Lieutenants, and Police Captains __________________________
Michael Donnoe, President August 8, 2023
10940 Fair Oaks Blvd, Suite 700, Fair Oaks, CA 95628 • Email: [email protected] Phone: (916) 928-4911 • Toll-Free: (877) 22-EXAMS • Website: www.donnoe.com
Donnoe & Associates’ Proposal to the
City of Richmond for Promotional Testing for
Police Sergeants, Police Lieutenants, and Police Captains Table of Contents
Background and Project Summary: Qualifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Our Work with Richmond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Our Examination Expertise for the Public Sector . . . . . . . . . . . . . . . . . . . . . . . . 2 Key Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Scope of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Professionalism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Teamwork With Richmond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Documentation, Reports, and Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Test Validity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Post-Exam Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Proposed Services for all Ranks: PROJECT PLANNING. . . . . . . . . . . . . . . . . . 7 Proposed Services for all Ranks: WRITTEN TESTS . . . . . . . . . . . . . . . . . . . . 11 Proposed Services for all Ranks: ASSESSMENT CENTERS . . . . . . . . . . . . . 12 Proposed Services for all Ranks: SCORING, METRICS, COMPILATION, AND RANKING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Cost Information / Fees for Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Business Information for Donnoe & Associates, Inc. . . . . . . . . . . . . . . . . . . . . 24 Professional Business Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 References for Related Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Donnoe & Associates’ Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains Background and Project Summary: Qualifications
Donnoe & Associates was established in 1987. Since that time, we have provided human resource selection services for public agencies throughout the United States.
Our mission is to provide reliable and valid exams that help agencies select and promote the most qualified candidates. To accomplish this we have adopted the following values:
EXCELLENCE - Our performance demonstrates a commitment to and recognition of quality, dedication and innovation. We believe that the quality of our services is of utmost importance to our clients; we will not sacrifice quality for expediency.
FAIRNESS - Our exams use a standardized approach, which provides a fair and impartial assessment of candidates. We treat all people with dignity, respect and consideration.
SERVICE - We believe that the services we provide should enhance the mission of the client we are serving. We take pride in providing outstanding attention to every client agency we assist.
Our services include:
• Written Tests
• Online Exams
• Assessment Centers
• Oral Exams
• Performance Tests
• Job Analysis
• Exam Scoring
• Merit System + Exam-Related
Program Evaluation
Our clients include:
• Cities
• Counties
• Law Enforcement Agencies
• Prisons and Jails
• Fire Departments
• State and Federal Government
Agencies
• Universities
• Special Districts and School
Districts
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 1 Our Work with Richmond
Donnoe & Associates has been working with the City of Richmond to provide testing and assessment services for the past 30 years. In this time, we have provided the following open and promotional recruitment, testing and assessment services:
Police Department (listed in rank order
and year order)
• Police Sergeant 2004, 2014, 2016,
2018, 2021 (cancelled by client),
and 2022
• Police Lieutenant, 2014, 2021
(cancelled by client), and 2022
• Police Captain, 2002
• Police Chief, 1999
General Municipal Positions (listed in
alphabetical order and year order)
• Accountant, 2021, 2022
• Accounting Assistant, 2017, 2019,
2021, 2023
• Assistant / Associate
Administrative Analyst, 2020
• Clerical - File Clerk, 2023
• City Clerk, 2018
• Human Resources Technician,
2017, 2022, 2023
• Maintenance Worker, 2019, 2020
• Office Specialist, 2018, 2022
• Office Assistant, Library Assistant
I/II, 2017, 2018, 2021
• Payroll Coordinator, 2022
• Senior Clerical / Executive
Assistant, 2021, 2022
• Utility Worker, 2015
Fire Department (listed in rank order and
year order)
• Fire Engineer, 2017, 2018, 2019
• Fire Captain, 1996, 2018
• Fire Battalion Chief, 1995
• Fire Chief, 2004
• Fire Inspector, 2019
• Fire Marshal, 1994
Our Examination Expertise for the Public Sector
Since its inception, Donnoe & Associates has successfully completed thousands of examination projects for public agencies throughout the United States, including over 3,000 Law Enforcement examinations (Entry Peace Officer through Chief of Police recruitments) and 3,000 Fire Service Examinations (Entry Firefighter through Fire Chief recruitments). This includes approximately 1,500+ assessment centers, and 4,000+ written tests. We have worked with most major cities in California, and on the West Coast to provide law enforcement exam services.
For non-safety jobs, we have provided written tests and assessment services for a full range of job titles – such as Heavy Equipment Operator, Administrative Analyst, Accountant, and Clerical jobs. We have also completed hundreds of written tests, online iAHQ Exams (internet-based Achievement History Questionnaires), and oral exams for general municipal jobs.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 2 Key Staff
Donnoe & Associates has the staff, and the corporate capability, to provide the requested exam services for the City of Richmond. Following is a listing of our key staff.
For this project we do not anticipate the need to use any subcontractors.
MICHAEL DONNOE
President, and Principal Consultant
As President, Michael manages the company and directs all assessment projects for Donnoe & Associates, Inc., including assessment centers, performance exams, and oral exams.
Michael has worked with Donnoe & Associates, Inc. since 1995, and he has been working in a leadership role since 2001.
Michael holds a Master’s degree in Counseling Psychology and a Bachelor’s degree in Organizational Behavior, both from the University of San Francisco.
DR. WILLIAM DONNOE
Vice President / Industrial Psychologist
Bill has over 40 years of experience in personnel selection. Bill develops new examinations and assessment systems, and provides program evaluation and research services for clients.
Bill completed his doctorate in Education, with an emphasis in Organizational Leadership, from the University of San Francisco. He also holds Master’s and Bachelor’s degrees in Psychology from California State University in Sacramento. He is a licensed Industrial Psychologist in California (PSY 11341R), and a recognized expert in federal court on matters related to employment testing.
Unique Law Enforcement Experience (for both Bill Donnoe and the Company) • Assisted in development of California POST Hiring Interview Guidelines for Entry Peace Officer.
• Project Psychologist / Consultant for the City of Sacramento, one of five agencies contributing to / participating in the U.S. Department of Justice project: Hiring in the Spirit of Service. As part of this project Donnoe developed the following: Entry Peace Officer Pre-Employment Psychological Evaluation Guidelines, Entry Peace Officer Oral Interview Guidelines, Entry Peace Officer Writing Skills Assessment, and Police Officer Evaluation Process.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 3
LINDSAY TZUR
Test Services Manager
Lindsay manages written test rental services for clients of Donnoe & Associates.
This includes test assembly and production of Stock Tests, Build-A-Tests, and Custom Written Tests.
Lindsay additionally provides business logistical support for the company. She holds a Bachelor of Fine Arts degree from the Academy of Art University, in San Francisco.
DIANE DONNOE
Chief Financial Officer
Diane manages accounting, contracts, and the day-to-day administrative aspects of the business. Diane has been a key part of the business since 1987.
Diane holds a Bachelor’s degree in Organizational Behavior from the University of San Francisco.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 4 Scope of Services
Donnoe & Associates (Donnoe) is proposing to provide promotional exam services for Police Sergeant, Police Lieutenant, and Police Captain. Our proposed scope of work shown below follows the Scope of Services outlined in the RFP.
For all of these examinations the following will apply to our proposed work:
Professionalism
Our approach will meet or exceed all relevant regularity and professional guidelines for exam development, administration, scoring, and validation (i.e., Principles for the Validation and Use of Personnel Selection Procedures. 5th Edition, 2018, SIOP; and The Uniform Guidelines on Employee Selection Procedures, 1978); City policies; and any current labor contract specifications related to employment testing.
For Police examinations our work will also adhere to current California Commission of Peace Officer Standards and Training (CA-POST) guidelines for testing (e.g., requirement for agencies to address de-escalation during all promotional testing).
Teamwork With Richmond
We will work in partnership with the City of Richmond for all of our services. This will include careful planning of dates, analyses to be completed, subject matter expert (SMES) review of materials, content of exam bulletins, etc.
Documentation, Reports, and Statistics
Donnoe & Associates’ interactions with clients is electronically documented and preserved in our client histories. This will include key decisions, progress notes, any issues or problems encountered, and dates for important events. We will provide complete technical reports, as specified by professional guidelines and agency policy, and upon request from the City.
We are capable of producing relevant statistics on all exam elements, including test performance data, candidate / applicant flow, and test outcomes.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 5 Test Validity
Most of our exam products including Stock Written Tests, Build-A-Test and Custom Written Tests, iAHQ Exams, as well as oral exams, performance exams and assessment centers involve measurement of job knowledge or ability and/or experience and achievements. These types of tests are best supported by content validity. For these Police Promotional Examinations we work closely with you, our client, to ensure that the content of the test is based on the jobs (job analysis, consultation on test assembly, and exam review by your subject matter experts). We will oversee / manage test administration and test scoring, as well as consultation on test score interpretation and passing scores. These steps ensure that the examinations provided to Richmond are valid and administered in a fair and consistent manner.
Post-Exam Support
Donnoe & Associates’ exam development services include support to the agency in the event of a challenge to exam validity. This includes written test protests by candidates. Additionally, exam administration services include support in the event of a challenge to exam administration.
All such challenges are also limited by the policies of the agency related to timing, format, and content of protests or complaints about the outcome of an exam. We will fully support the City with protest analyses, recommendations, and reports.
Dr. William Donnoe is a qualified expert witness in Federal Court on matters related to testing.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 6 Proposed Services for all Ranks: PROJECT PLANNING
We will begin project planning, job analysis and examination plan development by meeting with Police Department Management, and assigned subject matter experts (SMEs). This will 1) define the examination process for each rank, 2) define the reading lists to be associated with each written test, and 3) to ensure a balance of qualifications, exam steps, exam content, and requirements for each rank and across these three ranks.
As part of our job analysis we will analyze the existing qualification requirements by rank, and make recommendations. We will work from our job analysis across the ranks of Sergeant, Lieutenant, and Captain to ensure a balance in m inimum qualification requirements and desirable qualifications – across the ranks.
We will work closely with the City to create job-related examination plans for each rank.
These exam plans will be based on job analysis results, input from RPD SMEs, and organizational considerations including factors such as expected / current vacancies and use of the eligibility lists (Patrol, Administration, Investigations, etc.).
Job Analysis
We would like to begin by completing a job analysis of the three ranks at the same time, before the first exam is conducted. This ensures that there will be a balance across the ranks in terms of how job tasks are specified, and how the knowledge, skill and ability (KSA) requirements of the jobs are specified, reading lists, etc. This further allows tasks and KSAs to build as the jobs change from Officer to Sergeant, Sergeant to Lieutenant, and Lieutenant to Captain.
The job analysis components of our work should be considered a non-confidential process, and the results of these analyses should be available for anyone in the Police Department to view, study, and prepare from for any upcoming testing opportunities.
Our job analysis process for all ranks includes the following steps:
• Review of existing job class specifications, organizations charts, and policies and procedures of the department.
• Consideration of past job analyses, completed by Donnoe & Associates for Sergeant and Lieutenant in the Richmond Police Department in 2014 and 2021.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 7 • Construction of new job analysis questionnaires for each rank. These will be in electronic format and can be completed on-line by respondents (incumbents and supervisors of each rank to be analyzed).
• Compiling and interpretation of the on-line job analysis questionnaire results by Donnoe & Associates.
• Presentation of a draft report for each job analysis to Police Department Management. Once these reports are approved we will provide the language needed for exam bulletins; to be published by Richmond Human Resources. • The job analysis results will also identify the source documents that will be used in construction of the written tests.
The exam plans based on our job analyses will identify tasks and KSAs in order of priority for exam development. For example, tasks and KSAs will be similar to what is shown below.
TASK ANALYSIS 1
Priority 1 Tasks: The following tasks will be directly measured within the exam plan. Tasks within this group may be combined to formulate one or more assessment exercises.
Sample Tasks:
• Supervise a group of officers assigned to a unit or function in the Police Department.
• Provide on-the-job instructions and advice to officers in relation to specific policing or technical problems in the field or during investigations.
• At the scene of an emergency incident or field situation, take command and direct/request resources.
1 Tasks and KSAs shown here are taken directly from Donnoe & Associates’ job analysis of the Richmond Police Sergeant job, as part of the 2014 and 2021 promotional examinations.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 8 Priority 2 Tasks: The following tasks should be directly measured within the exam plan. Tasks within this group may be combined with Priority 1 tasks, to further provide an operational definition of an assessment problem.
Sample Tasks:
• Respond to and investigate officer-involved accidents, shootings and other use of force incidents.
• Meet with citizens to hear complaints.
• Conduct formal and informal counseling sessions with assigned personnel in order to correct work deficiencies and develop work skills.
Priority 3 Tasks: The following tasks may be measured within the exam plan.
Tasks within this group are more likely to represent individual written test questions, of individual oral questions in the assessment.
Sample Tasks:
• Plan, and assist in the execution of, high-risk warrants, raids/police actions, etc.
• Direct and participate in the routine gathering of evidence, questioning of witnesses, and apprehension and interrogation of suspects.
Priority 4 Tasks: The following tasks will not be used to build the exam plan.
Sample Tasks:
• Supervise the custody and care of prisoners.
• Supervise civilians performing administrative and support service duties.
KSA ANALYSIS
Priority 1 KSAs. These will be the foundation of assessment dimensions. These KSAs are measured in the written test and assessment center.
Sample KSAs:
• Knowledge of state and federal criminal law.
• Ability to take command in disorderly situations.
• Ability to effectively work with, and provide services for, citizens in a diverse community.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 9 Priority 2 KSAs. These will be the part of assessment dimensions – with secondary emphasis behind the Priority 1 KSAs. These KSAs should measured in the written test and assessment center.
Sample KSAs:
• Knowledge of the Richmond community, including demographics, issues impacting crime and safety, and resources available. • Ability to recognize performance problems and training needs in assigned personnel and take effective corrective action.
Priority 3 KSAs. These may be indirectly tested.
Sample KSAs:
• Knowledge of labor contracts for those supervised.
• Ability to effectively utilize computers, software, and communications systems in all aspects of the job.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 10 Proposed Services for all Ranks: WRITTEN TESTS
Written test development based on examination plan
The job analysis will provide the specific knowledge statements, and priorities, for testing. Additionally the job analysis process will result in identification of the sources or reference materials that will be used in construction of the written tests.
The exam bulletin will specify the scope of the exam plan. The tests that are developed for each rank will follow the bulletin and the job analysis reports.
Donnoe staff will develop all written test materials and present these to Police Department SMEs for review and validation.
Written test administration
We will work closely with the City of Richmond to provide the City’s written test proctors with guidance, training and oversight for written test administration. Test administration will be very straight-forward, and for a 100 item test the time frame is generally set at two hours.
Written test scoring
Candidates will provide answers to the written tests on Scantron answer forms. Donnoe will score the written tests using Scantron software and hardware.
Written test appeals
We will promptly address any appeals filed by candidates regarding written test items.
This must include conformance of the appeal to established rules of the City.
For any such appeal we will provide an analysis that is based on the source materials that support the test item. We will provide recommendations regarding each such appeal, and we will ask that RPD SMEs weigh-in on these recommendations where an interpretation or opinion is needed.
Following resolution of these appeals, scoring for that test element will be completed.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 11 Proposed Services for all Ranks: ASSESSMENT CENTERS
Assessment center development
Exam Development Steps. We will work with Police Department SMEs to identify the requirements of the job (job analysis), and the emerging issues in the agency. From our job analysis foundation Donnoe & Associates will develop all exam materials. This includes exam questions, instructions to candidates and raters, and exercise-specific grading considerations. All materials are then reviewed and approved by agency SMEs for exam administration.
We do not ask SMEs to develop exam questions and problem sets; this can reduce the overall security of the exam, and place an undue burden on the involved parties. We are experts in job analysis and test construction; we need to rely on the agency SMEs for exam review – they are experts in how the job is used by the agency.
Our Approach. Donnoe & Associates’ approach to assessment center examinations is to build new exam exercises and problem sets for an agency and job, directly from job analysis information and SME input. Our assessment problem sets are job-related, at the difficulty and complexity level of the job, and to the extent feasible represent job simulation problems.
Our assessment exercises never allow candidates to perform in front of each other or in response to each other (e.g., no leaderless groups).
Typical Assessments for Police. For Police assessment center examinations, by rank, our assessments typically include the types of exercises or problem sets shown in the table below. For a typical assessment center we work with Police Department SMEs to select the problem sets that best reflect the needs of the agency, the rank, and are not touching on sensitive topics (e.g., a topic that could point to individuals in the department or the community).
We generally have three or four such assessment problem sets in an examination (for Police Sergeant, Police Lieutenant, or Police Captain).
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 12 Sample Assessment Center Exam Outlines for
Police Sergeant, Police Lieutenant, and Police Captain
Police Sergeant
Sample Assessment
Exercises
Police Lieutenant
Sample Assessment
Exercises
Police Captain
Sample Assessment
Exercises
Critical incident scene
supervision
Post use of force scene
supervision
Roll call briefing on an
assigned topic
Role play with subordinate
Personnel development
exercise
One or more interview
panels: Assessment of
qualifications and
Understanding of the job
requirements
Incident command at a
complex emergency event
Internal personnel
investigation
Policy development
exercise
Project management
exercise
Problem analysis exercise
One or more interview
panels: Assessment of
qualifications and
Understanding of the job
requirements
Policy and executive level
management exercise
Budget management
exercise
Community partnership
exercise
Operations plan exercise
One or more interview
panels: Assessment of
qualifications and
Understanding of the job
requirements
This table lists types of exercises which are also mixed with optional exercise formats that include such elements as:
• Formal oral presentations
• Written reports
• Question-and-answer interviews
• Face-to-face role play meetings with individuals
• Role play meetings with groups (e.g., simulated community meeting) • Problem sets preceded by preparation at the exam site • Problem sets preceded by preparation by the candidate days before the exam (i.e., take-home prep)
• Problem sets with no prep; these problem sets unfold in the exam room (e.g., escalating emergency situation, including optional branching exam tracks based on candidate actions)
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 13 Exam Review by SMEs. All exam materials will be reviewed by Police Department SMEs. We will advise the agency on the constitution of the SME panel to maximize validity and minimize the possibility of a successful candidate appeal.
As descried above, Donnoe develops all test materials then has these materials reviewed and approved by agency SMEs.
This SME review process includes our multiple choice written test questions as well as the assessment exercises and grading considerations.
Research and develop customized job-related exercise based on the Police Departments mission statement
Exam development will draw heavily on the job analysis. Knowledge of the Police Departments mission statement will be part of this job analysis, and will be incorporated into the assessment plans.
Orientation process for candidates
Prior to the first exam element (written test or assessment center), candidates will be provided with an internet link to our standardized exam orientation process. This is a video based link that should answer candidate’s questions about how the exams were developed, how to prepare for a promotional exam, what to expect, and how they will be evaluated. This generally goes to candidates by email, sent by agency Human Resources staff, well before the first exam element is administered. Candidates may view the orientation video repeated times if they wish to do so.
Administration of the assessment centers 2
Rater Training. Raters will receive a link to our on-line rater training portal prior to an exam. This will be completed by raters individually before the exam day. The focus of this training is how to rate candidates, documentation of observations; and how to keep the process fair for candidates. The training is self-administered and takes up to one hour to complete. Raters, as well as agency personnel who complete this training, will receive a Certificate of Training after the exam process. 2 The exam administration model described here is the same approach that we took for the last / 2021 Police Sergeant and Police Lieutenant assessment centers for the City of Richmond. Those exams were very well received by the City, Police Management, the Union, and candidates. Additionally, there were no protests or complaints from candidates in any of those examinations.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 14 On the day of the assessment center, raters are greeted by the agency staff to briefly discuss the agency and the job. Next all raters will meet Donnoe staff through a Zoom or MS Teams connection. Questions will be answered from individual raters. Then teams or panels of raters breakout and go over their specific exercise, unique rating forms, and breakup assigned questions before meeting with candidates.
Exam Administration. With Donnoe & Associates’ assessment center administration the following occurs:
• Raters will complete an on-line self-administered training process prior to exam day.
• On exam day raters meet with Donnoe staff over Zoom or MS Teams to discuss the assigned exam exercises, review the process, and have their questions answered. Donnoe staff will manage this remotely (i.e., we will remain in our offices in Northern California).
• Donnoe & Associates will remotely monitor each exam panel, the schedule, and the process of rating candidates through our digital system. • Confidentiality and exam security will be maintained. • Raters will score candidates using Donnoe & Associates’ proprietary digital rating system. Rating forms are completed independently by raters immediately after examining a candidate. Raters cannot go to the next candidate until all ratings and documentation has been completed for the candidate just examined. • As e-ratings are completed, these are submitted directly to Donnoe & Associates electronically. Raters cannot go back and change ratings once submitted.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 15 Proposed Services for all Ranks: SCORING, METRICS, COMPILATION, AND
RANKING
Scoring metrics, compilation, and ranking.
Written Tests will be machine-scored by Donnoe & Associates. We use Scantron test forms, hardware, and software. All questions will be 4-option multiple choice, with one correct answer. Written test results are compiled and reported by reference or source document.
In addition to raw score tabulation we can provide detailed test item analyses, and overall test performance statistics (e.g., central tendency, variability, reliability, etc.).
Assessment Centers will be scored by trained raters. These raters will use Donnoe electronic rating forms that are completed independently by each rater, for each candidate, in every exam exercise. These rating forms collect ratings by such scoring elements as Key actions, or Rating dimensions. Each rating for must be accompanied by a written rationale that summarizes and describes why a candidate was cored in a particular manner (e.g., High, Medium, Low or Fail). This is in effect a validation statement that justifies ratings in terms of the requirements of the job (as measured by the exercise), the established grading criteria / metrics, and the actions taken, or failed, by the candidate.
For each scoring element in the assessment centers, the rating scale to be used by raters will be limited to the passing values: 100, 95, 90, 85, 80, 75, 70, and the single failing value of 60. This rating scale is shown below in Figure 1.
Score Compilation will strictly follow the language in each exam bulletin. A complete score report will be developed for each candidate that displays 1) every rating, in all exercises and summaries across raters, such as the average rating for the exercise; 2) exam weights by element; 3) summary of the weighted scores by exercises in terms of points earned; and, 4) a composite score that will be the basis of the rankings.
A sample score report for one candidate in the 2014 Richmond Police Sergeant promotional exam is shown in Figure 2. The candidate identity for this sample is protected.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 16 Figure 1. Donnoe & Associates’ Assessment Center Rating Scale 3 Rating Scale
HIGH MEDIUM LOW FAIL
100 95 90 85 80 75 70 60
Typical observations by rating category are listed.
Excellent
G The candidate’s
response to the
problem set and
questions is
excellent.
G The candidate may
have omitted minor
details, but has not
otherwise made
mistakes.
G Clearly
understands the
problem
G Has thorough and
organized
response to the
problem
Very Good
G The candidate has
done a very good
job and has
generally exceeded
rater's
expectations.
G The candidate may
have omitted some
minor required
actions, may have
made minor
technical or
procedural
mistakes.
G The candidate’s
responses may be
somewhat
disorganized
Minimally Acceptable
G The candidate has
minimally met
rater’s expectations
G The candidate may
have omitted some
of the expected or
required actions
G May have
presented a less
effective or less
organized
response than
desired
G Minor mistakes
may have been
observed
G The candidate has
provided an
acceptable but
weak response
G The candidate’s
responses may
have been very
brief
Not Acceptable
G This candidate may
need further
development.
G The candidate has
not demonstrated
that he/she can
safely and/or
effectively perform
the job, as
measured by this
exercise
G The candidate has
made major
mistakes in
response to this
exam problem, with
regard to life safety
or Agency policies
and procedures
G The candidate did
not understand the
problem
G The candidate’s
responses did not
make sense
G The candidate’s
actions may reflect
very negatively on
the Agency
G This is a failing
grade
3 This is a standardized and validated rating scale. Donnoe & Associates developed this rating system and has been successfully using this scoring model for over 35 years.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 17 Figure 2. Sample Score Report 4
Richmond Police Department
2014 Police Sergeant Promotional Exam Results
Candidate Name:
Written Test Results Questions Percent Points
Reference in Test Correct Score Weight Earned
Group Violence Intervention 10 4 62.00% 25% 15.50
California Criminal Investigations 20 9
RPD Policy Manual 20 14
Police Crime Control Strategies 10 6
Leadership on the Line 10 6
Racial Reconciliation 5 4
Summary of Findings – APD 2 1
The Leadership Challenge 13 10
Stronger, Safer Communities 5 4
Emotional Intelligence 5 4
Panel A. Take-Home Research Problem Points
Rating Dimension Rater 1 Rater 2 Average Weight Earned
Written Communication Skills 85 75 88.13 25% 22.03
Oral Communication Skills 90 85
Leadership Skills 95 90
Policing Skills / Richmond 95 90
Panel B. Supervision + Leadership Exercise Points
Rating Dimension Rater 3 Rater 4 Average Weight Earned
Problem Analysis + Decision Making 100 100 100.00 25% 25.00 Communication Skills 100 100
Leadership Skills 100 100
Supervision Skills 100 100
Panel C. Critical Incident Exercise Points
Rating Dimension Rater 5 Rater 6 Average Weight Earned
Problem Analysis + Decision Making 75 75 81.50 25% 20.38 Command and Control Skills 85 85
Leadership Skills 85 85
Supervision Skills 80 85
Policing Skills / Richmond 80 80
Overall Assessment Center Score = 89.88
Overall Exam Score (WT + AC) = 82.91
4 This is for one actual candidate in the Richmond Police Sergeant promotional examination of 2014.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 18 Compile and provide candidate scores.
Scores will be based on the examination plan, and will follow the exam bulletin directly in terms of exam elements and weights. Donnoe & Associates will have the completed score reports available and presented to the City within five working days of exam completion. This will include a rank-ordered score report based on final weighted examination scores.
We will also advise the City on entering our exam scores into applicant tracking software to avoid non-planned software changes to scores and ranks (e.g., z-scores).
Feedback from candidates
As candidates complete the assessment center process for each rank, they will be requested to provide feedback through a questionnaire.
This questionnaire will ask about each person’s personal experience in terms of job- relatedness of the test components, clarify of verbal and written instructions provided during the test, and their feelings about how they were treated by raters and staff throughout the exam process. This occurs at the exam site while the experience is very fresh for the candidates, and well prior to receipt of their score reports, feedback reports, and rankings.
The results of this post-exam candidate questionnaire will be compiled into a report for Human Resource staff and Police Department Management.
Assistance with scoring errors and omissions
We will provide assistance to the City throughout the contract to ensure that errors are minimized, materials are accurate, and that a professional image is presented.
Our scoring system minimizes errors in the following ways:
• Written tests are machine-scored.
• Assessment scoring is completed by raters using our proprietary on-line digital rating forms; raters enter scores, not our staff.
• During the assessment scoring process our staff continually evaluate rater’s use of the digital rating forms, and their adherence to our instructions. • When the exam is finished the score reports are built by cutting and pasting data from raters into a spreadsheet. We double-check this before finalizing score reports.
• When our score reports are provided to our client we ask them to double check that the weights and components align with their interpretation of policy and exam bulletin language.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 19 If an error is observed we will acknowledge this and correct it immediately.
We will also work with the City to make sure that exam scores are accurately entered into the City’s applicant tracking system. 5 For example, some tracking systems will “standardize or normalize” scores and apply weights other than as intended. We will work with the City to ensure that this type of error does not occur.
Feedback to candidates
After the score reports have been validated as error free, final score reports are provided to the City. At this time we will additionally provide feedback reports for each candidate. These feedback reports speak for themselves and do not have to be verbally explained to candidates. Such verbal explanations can result in mis-interpretation of data by either a candidate or the person providing the explanations. Our candidate feedback reports include the following elements:
• A brief description of each exercise in the assessment center. • A copy of the rating dimensions, as defined for the raters. • A complete candidate-specific score report (the same candidate score report as provided to the City).
• A score interpretation / feedback guide is provided with the feedback report. A copy of our standardized score interpretation is shown below in Figure 3 (Guide to Understanding Your Assessment Center Ratings).
• A copy of all rater comments, by exercise. These comments are typed by raters during the exam (i.e., rater’s validation statement) and are not edited, retyped, or interpreted by Donnoe staff.
• A copy of the rating scale.
5 Some applicant tracking systems are known to convert pre-weighted ratings to z-scores then weight again, and set a new non-valid cutoff to the distribution.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 20 Figure 3. Guide to Understanding Your Assessment Center Ratings If your ratings for an exam part / dimension are in the range of:
95 to 100 (EXCELLENT) 80 to 90 (VERY GOOD)
Feedback: Your performance has exceeded
assessors’ expectations. For this exercise
your performance was excellent, in relation to
the requirements of the job. This means you
responded better than expected, and
addressed most or all of the important rating
criteria in your response.
Suggestions for improvement:
• Keep up the good work.
Feedback: Your performance overall is good
and has met the requirements of the job; or,
your performance was very good, but also
included some minor technical or procedural
mistakes (such mistakes could include a
somewhat incorrect response or a lack of
detail in your response).
This means you responded as expected in
relation to the requirements of the job, and
addressed important rating criteria in your
response (i.e., there is room for
improvement).
Suggestions for improvement: This is area in
which improvement can occur with:
• pre-exam practice and rehearsal,
and/or
• pre-exam review of policies and
procedures, and/or
• be aware that minor deviations from
verbal or written instructions in the
exam can decrease your ratings.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 21 If your ratings for an exam part / dimension are in the range of:
70 to 75 (MINIMALLY ACCEPTABLE) 60 (FAIL / NOT ACCEPTABLE) Feedback: Your performance is acceptable,
and reflects both a minimally safe and
effective performance, but it could have been
much better. It is important to note that this
rating can correspond to a number of
different types of response patterns,
including any or all of the following:
• you may have performed very well
throughout the exercise, but you also
made one or more important errors
(this could be because you did
something wrong or you failed to do
something that was very important);
or,
• your individual strengths are not in
areas assessed by this problem (i.e.,
it was a tough problem for you, based
on your experience and preparation);
or,
• you may have simply not been very
prepared for this problem, including
misinterpretation of written or verbal
instructions.
Suggestions for improvement: This is area in
which improvement can occur with:
• pre-exam practice and rehearsal,
and/or
• pre-exam review of policies and
procedures,
• a clear understanding of the role of
the job being tested and the
responsibilities of this job in situations
reflected by the exam part / exercise /
questions, and/or
• be aware that deviations from verbal
or written instructions in the exam can
decrease your ratings.
Feedback: Your performance is below
assessor’s expectations. You may have
generally met the assessor's expectations on
some parts of this exercise. However,
negative behaviors and errors have been
observed in relation to this assessment
dimension, especially concerning major
elements of the exam part / exercise. In this
exam part, you have not demonstrated the
Knowledge, Skills, and Abilities needed to
safely or effectively perform the job.
Suggestions for improvement: This is clearly
an area where you can improve.
Improvement can occur with:
• pre-exam practice and rehearsal,
and/or pre-exam review of policies
and procedures,
• a clear understanding of the role and
responsibilities of this job in situations
reflected by the assessment exercise,
and/or
• close adherence to verbal or written
instructions in the examination.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 22 Cost Information / Fees for Services
Fees shown are by rank. These are flat fees.
Fees are not dependent upon the number of candidates or the number of days needed for exam administration.
We do not charge for our travel, overhead, or other project expenses.
Invoicing occurs immediately prior to test administration. We do not ask for funding to get started.
Fees shown below are the same fees that we proposed and applied in the 2021 exams for the City of Richmond.
Fees by Rank
Police Sergeant promotional exam, as described above: $13,500 Police Lieutenant promotional exam, as described above: $12,500 Police Captain promotional exam, as described above: $12,500 Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 23 Business Information for Donnoe & Associates, Inc.
Shipping Address / Office Location
Donnoe & Associates, Inc.
10940 Fair Oaks Blvd.
Suite 700
Fair Oaks, CA 95628
Phones
Phone (916) 928-4911
Toll Free (877) 22-EXAMS
Fax (916) 928-0911
Web Address and Email
www.donnoe.com
[email protected]
Incorporated in California. Corporate Officers include:
1. Michael Donnoe, President
2. Dr. William Donnoe, Vice President / Industrial Psychologist
3. Diane E. Donnoe, Chief Financial Officer
Tax ID Number: 68-0427030
State of CA Certified MicroBusiness, ID Number 55257. Current certification is valid through 11/30/23.
Professional Business Insurance
Donnoe & Associates, Inc maintains all of the required insurance, specified in the RFP, including:
1. Commercial General Liability coverage
2. Office Automobile Liability coverage
3. Workers’ Compensation Insurance
4. Professional Liability or Errors & Omissions Liability Insurance Accord policies / documentation will be provided upon request, or upon contract.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 24 References for Related Work
Agency Name Contact Person
Alhambra Police Department, CA Garrett Kennedy, Chief of Police (626) 570-5151 [email protected]
Bernalillo County Sheriff, NM John Allen, Sheriff (505) 468-7100 [email protected]
Fairfield Police Department, CA Angela Broaddus, HR Mgr (707) 428-7396 [email protected]
Or:
Dan Marshall, Chief of Police
(707) 428-7374
Fresno Police Department, CA Sandra Chavez-Martin, HR Manager (559) 621-6988
[email protected]
Inglewood Police Department, CA Jose Cortes, Human Resources Director [email protected]
(310) 412-5368
Or:
Mark Fronterotta, Chief of Police
(310) 412-5200
Laguna Beach Police Department, CA Aggie Nesh, HR/Risk Mgr (949) 497-0311 [email protected]
Los Altos Police Department, CA Angela Averiett, Chief of Police (650) 947-2770 [email protected]
Multnomah County Sheriff, OR Jennifer Ott, Human Resources Director (503) 988-4437 [email protected]
Santa Fe Police Department, NM Ben Valdez, Deputy Chief of Police (505) 955-5040 [email protected]
Woodland Police Department, CA Rachael Smith, Senior HR Analyst (530) 661-5809
[email protected]
Additional clients are listed on the following pages. Upon request, information can be provided about any of these references and exam projects.
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 25 Donnoe & Associates’ Clients
Our clients are in the
green states.
References are shown on the required forms for the RFP. Additional references and exam project descriptions will be provided for any of clients upon request.
A partial listing of our clients includes:
• Addison, IL
• Albany, OR
• Albuquerque, NM
• Alhambra, CA
• Allied Technology Group, CA
• American River Fire District, CA
• Anaheim, CA
• Anchorage, AK
• Arcadia, CA
• Aurora, CO
• Arcata, CA
• Arcata Fire Protection District, CA
• Aubrey Fire Department, TX
• Auburn, ME
• Avon, CO
• Azusa, CA
• Bakersfield, CA
• Baldwin Park, CA
• Banning, CA
• Bay Area Rapid Transit Dist, CA
• Bell Gardens, CA
• Bellflower, CA
• Bellingham, WA
• Benton County Fire Dist, WA
• Berkeley, CA
• Bernalillo County Deputy Sheriff’s
Association, NM
• Bernalillo County Fire Department,
NM
• Bernalillo County Sheriff, NM
• Bernalillo County Detention Center
(MDC), NM
• Beverly Hills, CA
• Bingen-White Salmon Civil Service,
WA
• Bothell, WA
• Boulder, CO
• Brea, CA
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 26 • Bremerton, WA
• Brighton Fire Rescue District, CO
• Buda, TX
• Burbank, CA
• Burlington, WA
• CA Dept of Consumer Affairs,
• Board of Behavioral Sciences
• Board of Geologists and
Geophysicists
• Bureau of Automotive Repair
• Contractor's State License Board
• Structural Pest Control Board
• CA Department of Corrections and
Rehabilitation / Youth Authority
• CA Department of Personnel
Administration
• CA Emergency Medical Services
Authority
• CA Highway Patrol
• CA State Personnel Board
• CA State University, Channel Islands
• CA State University, San Bernardino
• CA Water Resource Control Board
• Cal Poly Pomona Police
Department, CA
• California Water Environment
Association, Oakland, CA
• Cambria Community Services
District, CA
• Carlinville, IL
• Carlsbad, CA
• Carpinteria, CA
• Carson, CA
• Cass County Sheriff's Office, NE
• Central Fire Protection District, CA
• Central Kitsap Fire & Rescue, WA
• Chardon, OH
• Cheyenne, WY
• Chicago Water Reclamation, IL
• Chico, CA
• Chula Vista, CA
• Clark County, WA
• Clarksville Police Department, TN
• Clarksville-Montgomery County
E-911, TN
• Clovis, CA
• Colton, CA
• Compton, CA
• Concord, CA
• Consumnes Community Services
Dist, CA
• Contra Costa Water District, CA
• Corona, CA
• Coronado, CA
• Corpus Christi, TX
• Corte Madera, CA
• Corvallis, OR
• Costa Mesa, CA
• Culver City, CA
• Cypress, CA
• Dearborn Heights, MI
• Del Mar, CA
• Denver, CO
• Des Plaines, IL
• Dixon, CA
• Douglas, AZ
• Douglas County, NV
• Douglas County Fire District #2, WA
• Downey, CA
• East Bay Regional Park District, CA
• East Contra Costa Fire, CA
• East Diablo Fire District, CA
• El Cajon, CA
• El Cerrito, CA
• El Dorado County, CA
• El Dorado Emergency Services, CA
• El Dorado Hills Fire Department, CA
• Elma, WA
• El Monte, CA
• El Segundo, CA
• Emeryville, CA
• Encinitas, CA
• Englewood, CO
• Escalon Fire Protection District, CA
• Escondido, CA
• Estes Park, CO
• Eureka, CA
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 27 • Evanston, IL
• Everett, WA
• Fairfax County, VA
• Fairfield, OH
• Fallbrook Public Utility District, CA
• Federal Way, WA
• Ferguson, MO
• Fontana, CA
• Foresthill Fire Protection District, CA
• Fort Collins, CO
• Fort Mojave Mesa Fire Dist, AZ
• Fort Osage Fire Protection District,
MO
• Fountain Valley, CA
• Frankfort Fire & EMS, KY
• Frederick-Firestone Fire District, CO
• Fremont, CA
• French Camp McKinley Fire District,
CA
• Fresno, CA
• Fresno County, CA
• Fullerton, CA
• Gallup, NM
• Galt, CA
• Gardena, CA
• Gig Harbor, WA
• Glendale, CA
• Glendora, CA
• Golden Gate Bridge, Highway &
Transportation District
• Golden One Credit Union, CA
• Grass Valley, CA
• Greater Los Angeles County Vector
Control Dist, CA
• Gustine, CA
• Harrisonville, MO
• Hawthorne, CA
• Hays County Sheriff's Office, TX
• Henderson, NV
• Hercules, CA
• Hermosa Beach, CA
• Hollister Fire Dept, CA
• Huntington Beach, CA
• Imperial Beach, CA
• Independence MO
• Inland Empire Utilities Agency, CA
• Irvine, CA
• Inglewood, CA
• Jackson County Fire District 3, OR
• Keene Police Department, NH
• Kern High School District Police
Department, CA
• Kern County, CA
• Kilgore, TX
• King County Sheriff, WA
• King County 911 Office, WA
• Kings County, CA
• Kittitas County Fire District 2, WA
• Klein, TX
• Klickitat County, WA
• Knightdale, NC
• Laguna Beach, CA
• Lake Hills Fire Dept, IN
• Lakewood, WA
• La Mirada, CA
• Lancaster, CA
• LaPuente Valley ROP, CA
• Las Cruces, NM
• Las Vegas, NV
• Las Vegas Valley Water, NV
• Lathrop, CA
• Lathrop-Manteca Fire District, CA
• LaVerne, CA
• Lawndale, CA
• Lincoln, NE
• Lincoln City, OR
• Livermore, CA
• Livermore-Pleasanton Fire, CA
• Lodi, CA
• Loma Linda, CA
• Long Beach, CA
• Longmont, CO
• Longview Fire Department, TX
• Los Alamitos PD, CA
• Los Alamos County, NM
• Los Angeles County, CA
• Lower Moreland Township School
District, PA
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 28 • Lynden, WA
• Lynnwood, WA
• Madera County, CA
• Mammoth Lakes Police Dept, CA
• Mandan, ND
• Manhattan Beach, CA
• Manteca, CA
• Marshfield Fire Protection District,
MO
• Marysville, WA
• McFarland, CA
• Meeks Bay Fire Protection District,
CA
• Menifee, CA
• Merced, CA
• Mesa Water District, CA
• Metro Park Dist of Tacoma, WA
• Mid-Carmel Valley Fire Dist, CA
• Mill Creek, WA
• Milpitas, CA
• Minneapolis, MN
• Mission Viejo, CA
• Modesto, CA
• Modesto Irrigation District, CA
• Mohave County, AZ
• Mono County Sheriff's Office, CA
• Montebello, CA
• Montecito Fire District, CA
• Monterey County Regional Fire
District, CA
• Monterey Park, CA
• Montgomery County Fire/EMS, KY
• Montgomery County E-911, TN
• Moraga-Orinda Fire, CA
• Mountain View, CA
• Mukilteo Police Department, WA
• Multnomah County Sheriff, OR
• Murrieta Fire Department, CA
• Nacogdoches, TX
• Napa, CA
• National City, CA
• New Hope, MN
• New Mexico State University Fire
Department, NM
• Newark, CA
• Newport Beach, CA
• NORCOM, WA
• North Central Fire Protection District,
CA
• North County Fire District, CA
• North Kansas City Fire Department,
MO
• North Star Fire Dept, CA
• North Washington Fire Dist, CO
• Oakdale Police Department, CA
• Oakland, CA
• Oakland Housing Authority, CA
• Oakley, CA
• Oak Park, IL
• Oceanside, CA
• Olympia, WA
• Olympic Valley Fire Department, CA
• Ontario, CA
• Orange, CA
• Orange County, CA
• Orange County Fire Authority, CA
• Orange County Sanitation District,
CA
• Oxnard, CA
• Pacific Grove, CA
• Pacifica, CA
• Palm Springs, CA
• Palo Alto, CA
• Palomar College, CA
• Palos Verdes Estates, CA
• Parker, CO
• Pasadena, CA
• Pasco, WA
• Patterson, CA
• Pendleton Fire Dept, OR
• Penryn Fire District, CA
• Pico Rivera, CA
• Piedmont, CA
• Pierce County Sheriff, WA
• Pittsburg, CA
• Placer Hills Fire District, CA
• Pleasant Hill, CA
• Plumas County, CA
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 29 • Pomona, CA
• Portland Fire Bureau, OR
• Portland Police Bureau, OR
• Portsmouth, RI
• Police Foundation, DC
• Port Hueneme, CA
• Port of Long Beach, CA
• Port of Seattle Police Dept, WA
• Portage, MI
• Poway, CA
• Prince William County, VA
• Provo City, UT
• Poudre Fire Authority, CO
• Puget Sound Regional Fire
Authority, WA
• Puyallup, WA
• Rathdrum, ID
• Redondo Beach, CA
• Renton, WA
• Rention Regional Fire Authority, WA
• Rialto, CA
• Richmond, CA
• Riverside, CA
• Rocklin, CA
• Rocky Mountain Fire Protect Dist,
CO
• Rohnert Park, CA
• Rolla Fire and Rescue, MO
• Rolla Rural Fire Protection District,
MO
• Sacramento, CA
• Sacramento Housing &
Redevelopment Agency, CA
• Sacramento Metro Fire Dist, CA
• Sacramento Municipal Utility District,
CA
• Sacramento Regional Transit, CA
• San Bernardino, CA
• San Bernardino County Employees’
Retirement Association, CA
• San Buena Ventura, CA
• San Diego, CA
• San Diego County Water Authority,
CA
• San Francisco, CA
• San Francisco Housing Authority,
CA
• San Gabriel, CA
• San Jose, CA
• San Luis Obispo, CA
• San Marcos Fire Department, TX
• San Marino, CA
• San Ramon Valley Fire, CA
• Sandy, UT
• Sanger, CA
• Santa Ana, CA
• Santa Ana Watershed Project
Authority, CA
• Santa Barbara, CA
• Santa Barbara County, CA
• Santa Clara Valley Transportation
Authority, CA
• Santa Clara Valley Water District,
CA
• Santa Cruz County, CA
• Santa Cruz County, AZ
• Santa Fe, NM
• Santa Fe County, NM
• Santa Fe Regional Communications
Center, NM
• Santa Fe Springs, CA
• Santa Monica, CA
• Santa Rosa, CA
• Santee, CA
• Scotts Bluff 911 Center, NB
• Scottsdale, AZ
• Seal Beach, CA
• Seaside, CA
• Seatac, WA
• Seattle, WA
• Selma Fire Dept., CA
• Sierra County Sheriff, CA
• Sierra Madre, CA
• Signal Hill PD, CA
• Snohomish County, WA
• Solana Beach, CA
• Solano County, CA
• Sonora, CA
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 30 • South Coast Air Quality Mgmt
District, CA
• South Gate, CA
• South Lake Tahoe, CA
• South Metro Fire District, CO
• South Pasadena, CA
• South San Francisco, CA
• Southern CA Regional Rail Authority,
CA
• Sparks, NV
• Spring Fire Dept, TX
• St. Clair Fire Protection District, MO
• St. Johns Fire Department, IN
• Stanislaus County, CA
• Stockton, CA
• Streamwood, IL
• Superstition Fire & Medical, AZ
• Sweetwater Authority, CA
• Syracuse, UT
• Tacoma, WA
• Taft, CA
• Tehachapi, CA
• Texarkana, TX
• Thurston County, WA
• Torrance, CA
• Torrington, CT
• Tracy, CA
• Truckee Fire District, CA
• Truckee Meadows Fire, NV
• Truckee Meadows Regional
Planning Agency, NV
• Tulare County, CA
• Tustin,CA
• UC Davis Fire Dept., CA
• Ukiah, CA
• Upland, CA
• U.S.Dept of Justice – COPS,
Washington DC
• US West Communications, CO
• Vacaville, CA
• Vallejo, CA
• Valley Communications Center, WA
• Vancouver, WA
• Ventura County Sheriff's Office, CA
• Vernon, CA
• Vista, CA
• Walnut Creek, CA
• Washington County Sheriff's Office,
NE
• Washoe County, NV
• Water Reclamation District of
Greater Chicago, IL
• Waterloo Morada Rural Fire
Protection District, CA
• Wausau, WI
• Websters Grove, MO
• Wentzville Fire Protection District,
MO
• West Carrollton, OH
• West Covina, CA
• West Des Moines, IA
• West Metro Fire District, CO
• West Muskingum School District, OH
• West Sacramento, CA
• West Valley City, UT
• Westminster, CA
• Westminster, CO
• Whiteside County Sheriff's Office, IL
• Whittier, CA
• Winchester Fire & Rescue, VA
• Woodbridge Fire District, CA
• Woodland, CA
• Woodlands Fire Department, TX
• Wyoming Natl Guard, WY
• Xenia, OH
• Yocha Dehe Fire Dept., CA
• Yolo County, CA
• Yuba City, CA
• Yuma, AZ
• Yuma County Sheriff, AZ
Donnoe & Associates’ Proposal to the City of Richmond
for Promotional Testing for Police Sergeants, Police Lieutenants, and Police Captains 31