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1 RiversideCA.gov
CITY OF RIVERSIDE FIRE
DEPARTMENT STRATEGIC PLAN
2023-2028
City Council
January 17, 2023
Interim Chief La Wayne Hearn
RiversideCA.gov
2 BACKGROUND
The City of Riverside Fire Department is currently under the purview of the 2017-2022 Strategic Plan. In order to
continue momentum, the Department has embarked
upon a 2023-2028 Strategic Plan planning process. This
process has ensured - and will continue to ensure - that the Department provides a high-level of emergency
services as well as better understands and addresses
current and emergent organizational needs.
The overall objective of the process is to discover how to tailor Fire Department services to satisfy the changing needs of Riverside residents while aligning with the City’s 2025 Strategic Plan, Envision Riverside, and the 10
th Edition
Commission on Fire Accreditation International
Accreditation Model.
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3 • Comprehensive
• Reflective
• Measurable
• Accessible
– English
– Spanish
– Flipbook
– ADA compliant
THE 2023-2028 STRATEGIC PLAN
• Provide the highest level
of customer service;
• Shape and guide the
organization for the next
five years; and
• Uphold the Department's
commitment to
continuous quality
improvement.
Design features
must include:
End result will:
RiversideCA.gov
4 ONLINE DIGITAL FORMAT
English and Spanish
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5 CITY OF RIVERSIDE FIRE DEPARTMENT STRATEGIC PLAN 2023-2028
COMMUNITY-DRIVEN, EMPLOYEE-SUPPORTED STRATEGIC PLAN
DESIGN
• Incorporate extensive Community and employee
engagement (English and Spanish);
• Alignment with the Department's Community Risk Assessment, Standards of Cover, and the 10th Edition Commission of Fire Accreditation International (CFAI) Accreditation Model; and • Align with the City of Riverside's 2025 Strategic Plan, Envision Riverside
COMMUNITY-DRIVEN, EMPLOYEE SUPPORTED STRATEGIC
PLANNING PROCESS
• 13 – Step Process
See Plan, pages 24-25
RiversideCA.gov
6 STEP 1 & 2 - COMMUNITY OUTREACH
• Provide a prioritized perspective
of the programs and services
provided by the Department.
• Analyze community's
expectations and concerns
regarding the level of service
that the RFD provides.
• Online survey
• Social media-driven
• English and Spanish
Detailed survey results can be found in Committee packets.
See Plan, pages 26-27
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7 STEPS 3 & 4 – EMPLOYEE OUTREACH
Anonymous Employee Engagement Survey
sent to all RFD employees
• 73.8% response rate
• Focused on the department's mission,
values, core programs, and support
services.
• Identified perceived strengths, weaknesses,
opportunities, and threats (SWOT).
Detailed survey results can be found in Committee packets.
See Plan, pages 28-29
RiversideCA.gov
8 STEPS 5, 6, & 7 – SWOT ANALYSIS AND GAP ANALYSIS
Step 7 – Gap Analysis
Utilizing the information from:
Step 5 & 6 – SWOT Analysis
Envision
2025
Accreditation
Model
Community
Feedback
Employee
Feedback
See Plan, page 34
Detailed SWOT Analysis results can
be found on page 71, Appendix 3
See Plan, page 35
Detailed Gap Analysis results can be
found on page 74, Appendix 4
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9 STEP 8 – ENSURE ALL PROGRAMS AND SERVICES ARE REPRESENTED The Strategic Plan
Working Group identified
25 unique categories that
encompass the program,
services, and support
functions that are critical
for the success of the
Department.
See Plan, page 30
RiversideCA.gov
10 STEP 9 & 10 – DETERMINE STRATEGIC INITIATIVES AND ESTABLISH GOALS GOAL 1
Enable the City of Riverside Fire Department to achieve its vision and mission by creating a comprehensive,
connected, and sustainable administrative infrastructure.
GOAL 2
Provide exceptional public safety and emergency services through continuous program evaluation and process
improvement.
GOAL 3
Ensure the department has appropriate support functions to meet the evolving needs of our community presently
and in the future.
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11 STEP 11 –A C T I O N I T E M S
Separated into three strategic goals and
assigned a lead
Organized by time frame and priority level
Specific, assignable tasks for implementing the identified strategic goals
99 specific Action Items – Committed to starting and/or completing within the five-year life span of this Strategic Plan RiversideCA.gov
12 GOAL 1 – ACHIEVE OUR VISION AND MISSION
Enable the City of Riverside
Fire Department to achieve
its vision and mission by
creating a comprehensive,
connected, and sustainable
administrative infrastructure.
• 5 Categories
• 17 Action items
See Plan, page 36
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13 GOAL 2 – PROVIDE EXCEPTIONAL PUBLIC SAFETY AND EMERGENCY SERVICES Provide exceptional public
safety and emergency
services through continuous
program evaluation and
process improvement.
• 10 Categories
• 38 Action items
See Plan, page 42
RiversideCA.gov
14 GOAL 3 – MEET THE EVOLVING NEEDS OF OUR COMMUNITY
Ensure the department
has appropriate support
functions to meet the
evolving needs of our
community presently and
in the future.
• 10 Categories
• 44 Action items
See Plan, page 54
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15 STEPS 12 & 13 – IMPLEMENTATION / FOLLOW-UP
Detailed Strategic Plan Performance Measurement Chart in Council packets.
See Plan, page 80, Appendix 5
Update the 2023-2028
Strategic Plan Performance
Measurement Chart
Regularly scheduled
meetings
Ensure executive staff has
a mechanism to ensure
compliance and evaluate
measurable outcomes
RiversideCA.gov
16 STRATEGIC PLAN ALIGNMENT
• Implementing the City of Riverside Fire Department 2023-2028 Strategic Plan meets Envision Riverside’s Strategic Priority No. 2 – Community Well-Being
• Goal No. 2.4 – Support programs and innovations that
enhance community safety, encourage neighborhood
engagement, and build public trust.
City of Riverside Strategic Priority No. 2
Community Well-Being
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17 RECOMMENDATIONS
That the City Council:
1. Approve the five-year Strategic Plan for the
Riverside Fire Department.
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