SERVICES AGREEMENT
Universal Protection Service, LP doing business as Allied Universal Security Services Provide Unarmed Security Officer Services at Multiple City Facilities, REP No. 2174 On this _ day of _, 20, the CITY OF RIVERSIDE, a California charter city and municipal corporation ("City"), and Universal Protection Service, LP, a limited as rotoship doing business as Alied Universal Securily Services "Contractor"), mutually agree l. Scope of Services. Contractor shall furnish all labor, matcrials and equipment for and perlormn the work of Providing Unarmed Security Officer Services at Multiple City Facilities, RFP No. 2174 ("Scrvices"). Contractor shall perform the Scrvices in accordance with the provisions and requirements of the Scope of Services attached hereto as Exhibit "A" and incorporated herein by reference.
Term. This Agrecment shall be in cffect for a two (2) year term from July I, 2023 to June 30, 2025, unless otherwise terminated pursuant to the provisions herein. The initial term maybe extended for two additional two (2) year perinds, upon mutual written agreement of the parties.
3. Compensation. City shall pay Contractor for the performance of the Services during the initial term of this Agreement a Contract Price not to exceed Four Million One Hundred Ten Thousand Eight Hundred Sixty-Eight Dollars and Seventy-Two Cents (S4,110,868.72), unless an increase is agreed to by the parties. City shall pay Contractor for Services performed to City's satisfaction on a monthly basis in accordance with the provisions of the Compensation Schedule attached hereto as Exhibit "B" and incorporated herein by this reference. If the term of the Agreement is extended, Contractor's compensation for the extended terin shall be mutually agreed upon in writing by the parties.
4. General Compliance with Laws. Contractor shall keep fully informed of federal, state and local laws and ordinances and regulations which in any manner affect those employed by Contractor, or in any way affect the performance of Services by Contractor pursuant to this Agreement. Contractor shall at all times observe and comply with all such laws, ordinances and regulations, and shall be solely responsible for any failure to comply with all applicable laws, ordinances and regulations.
5. Business Tax Certificate. As a condition of this Agreement, Contractor shall secure a business tax certificate to operate in the City of Riverside pursuant to Chapter 5.04 of the Riverside Municipal Codc, and shall also secure any other licenses or permits which may be required.
6. Business Tax and Penalties. Contractor acknowledges and agrces that with respoct to any business tax or penalties thereon, utility charges, invoiced fee or other debt which is owed, or which becomes owed, by Contractor to City, City reserves the right to withhold and offset said amounts from any payments, refunds or reimbursements owed by City to Contractor under the 1 Agreement. Notice of such withholding and offset shall promptly be given to Contractor by City in writing. In the event of a dispute as to the amount owed or whether such amount is owed to City, City will hold such disputed amount until cither the appropriate appal process has been completed or until the dispute has been resolved.
7. Personnel. Contractor shall furnish all personnel necessary to perform the Services and shall be responsible for their performance and compensation. The key personnel are listed in Exhibit: "C," atlached hereto and incorporated herein by reference. Contractor shall furnish qualified personnel to perform the Services.
8. Assignment and Subcontracting. Neither party shall assign any right, interest, or obligation in or under this Agreement to any other entity without prior written consent of the other party. In any event, no assignment shall be made unless the assignce expressly assumes the obligations of assignor under this Agreement, in a writing satisfactory to the parties. Contractor acknowledges that any assignment may, at the City's sole discretion, require City Manager and/or City Council approval, Contractor shall not subcontract any portion of the work required by this Agreement without prior writlen approval by the responsible City Contract Administrator.
Subcontracts, if any, shall contain a provision making them subject to all provisions stipulated in this Agreement, including without limitation, the insurance obligations set forth in Section I1. The Contractor acknowledges and agrees that the City is an intended beneficiary of any work performed by any subcontractor for purposes of establishing a duty of care between any subcontractor and the City.
9. Independent Contractor. In the performance of this Agreement, Contractor, and Contractor's employees, subcontractors and agents, shall act in an independent capacity as independent contractors, and not as officers or employees of the City of Riverside. Contractor acknowledges and agrees that the City has no obligation to pay or withhold state or federal taxes or to provide workers' compensation or unemployment insurance to Contractor, or to Contractor's employees, subcontractors and agents. Contractor, as an independent contractor, shall be responsible for any and all taxes that apply to Contractor as an employer.
10. Indemnification. Contractor shall indemnify and hold harmless the City, and the City's employees, officers, managers, agents and council members from any liability, claim, damage or action whatsoever, arising out of the sole negligence or willful misconduct of Contractor, its officers, employees, subcontractors, agents or including but not limited to property damage, bodily injury, or death. Contractor shall defend, at its sole cost and expense, including but not limited to attorney fees, cost of investigation, defense and settlement or awards, the City and the City's employecs, officers, managers, agents and council members in any such action or claim. With respect to any action or claim subject to indemnification herein by Contractor, Contractor shall, at its sole cost, have the right to use counsel of its own choice and shall have the right to adjust, settle, or compromise any such action or claim without the prior consent of City; provided, however, that any such adjustment, settlement or compromise in no manner whatsoever limits or circumscribes Contractor's indemnification of City. Contractor's obligations hereunder shall be satisfied when Contractor has provided to City the appropriate form of dismissal (or similar document) relieving the City from any liability for the action or claim involved. The specified insurance limits required 2 in this Agreement shall in no way limit or circumscribe Contractor's obligations to indemnify and hold harmless the City.
Insurance.
11.1 Prior to the City's execution of this Agreement.
City's Risk Manager or City Attorney, or a designee, unless such modification is prohibited by law.
11.1.1 Limitations. These minimum amounts of coverage shall not constitute any limitation or cap on Contractor's indemnification obligations under Section 10 hereof.
11.1.2 Ratings. Any insurance policy or coverage provided by Contractor or subcontractors as required by this Agreement shall be deemed inadequate and a material breach of this Agreement, unless such policy or coverage is issued by insurance companies authorized to transact insurance business in the State of California with a policy holder's rating of A or higher and a Financial Class of VII or higher.
11.1.3 Cancellation. The policies shall not be canceled unless thirty (30) days' prior written notification of intended cancellation has been given to City by certified or registered mail, postage prepaid
11.1.4 Adequacy. The City, its officers, employees and agents make no representation that the types or limits of insurance specified to be carried by Contractor pursuant to this Agreement arc adequate to protect Contractor. If Contractor believes that any required insurance coverage is inadequate, Contractor will obtain such additional insurance coverage as Contractor deems adequate, at Contractor's sole expense.
11.2 Workers" Compensation Insurance. By executing this Agreement, Contractor certifies that Contractor is aware of and will comply with Section 3700 of the Labor Code of the State of California requiring every employer to be insured against liability for workers' compensation, or to undertake self-insurance before commencing any of the work. Contractor shall carry the insurance or provide for self-insurance required by California law to protect said Contractor fom claims under the Workers' Compensation Act. Prior to City's execution of this Agreement, Contractor shall file with City either I) a certificate of insurance showing that such insurance is in effect, or that Contractor is self-insured for such coverage, or 2) a certified statement that Contractor has no employees, and acknowledging that if Contractor does employ any person, the necessary certificate of insurance will immediately be filed with City. Any certificate filed with City shall provide that City will be given ten (10) days' prior written notice before modification or cancellation thereof.
11.3 Commercial General Liability and Automobile Insurance. Prior to City's execution of this Agreement, Contractor shall obtain, and shall thercafter maintain during the tern of this Agreement, commercial general liability insurance and automobile liability insurance as 3 required to insure Contractor against damages for personal injury, including accidental death, as well as from claims for property damage, which may arise from or which may concern operations by anyone directly or indirectly employed by, connected with, or acting for or on behalf of Contractor.
The City, and its officers, employees and agents, shall be named as additional insureds under the Contractor's insurance policies.
11.3.1 Contractor's commercial general liability insurance policy shall cover both bodily injury (including death and property damage (including, but not limited to, premises operations liability, products-completed operations liability, independent contractor's liability, personal injury liability, and contractual liability) in an amount not less than $1,000,000 per occurrence and a general aggregate limit in the amount of not less than $2,000,000.
11.3.2 Contractor's automobile liability policy shall cover both bodily injury and property damage in an amount not less than $1,000,000 per occurrence and an aggregate limit of not less than $1,000,000. All of Contractor's automobile and/or commercial general liability insurance policies shall cover all vehicles used in connection with Contractor's performance of this Agreement, which vehicles shall include, but are not limited to, Contractor owned vehicles, Contractor leased vehicles, Contractor's employee vehicles, non-Contractor owned vehicles and hired vehicles.
11.3.3 Prior to City's execution of this Agreement, copies of insurance policies or original certificates along with additional insured endorsements acceptable to the City evidencing the coverage required by this Agreement, for both commercial general and automobile liability insurance, shall be filed with City and shall include the City and its officers, employees und agents, as additional insureds. Said policies shall be in the usual form of commercial general and automobile liability insurance policies, but shall include the following provisions:
It is agreed that the City of Riverside, and its officers, employecs and agents, are added as additional insureds under this policy, solely for work done by and on behalf of the named insured for the City of Riverside.
11.3.4 The insurance policy or policies shall also comply with the following provisions:
If the policy is written on a claims made basis, the certificale should so specify and the policy must continue in force for one year after completion of the services.
The retroactive date of coverage must also be listed.
b. 'The policy shall specify that the insurance provided by Contractor will be considered primary and not contributory to any other insurance available to the City and Endorsement No. CG 20010413 shall be provided to the City.
Termination. Cily shall have the right to terminate any or all of Contractor's Services and work covered by this Agreement at any time upon thirty (30) calendar days' written notice to Contractor. In the event of such termination, Contractor shall submit Contractor's final written statement of the amount of services provided as of the date of such termination for payment 4 by the City.
Notwithstanding the foregoing, the City may terminate Contractor's performance of this Agreement upon five (5) calendar days' written notice if:
(1) Contractor fails to promptly begin performance of the Services; (2) Contractor fails to perform the Services;
(3) Contractor discontinues performance of the Services; (4) Contractor fails to make payment to employees in accordance with applicable law;
(5) Contractor disregards laws, ordinances, or rules, regulations, or orders of a public authority having jurisdiction;
(6) Contractor otherwise is guilty of breach of a provision of this Agreement; (7) Contractor becomes insolvent, is adjudicated bankrupt, or makes a general ssignment for the benefit of creditors and fails to provide City wi dequate assurances of Contractor's ability to satisfy its contractu obligations.
(8) A receiver, trustee, or other judicial officer shall not have any right, title, or interest in or to this Agreement. Upon that person's appointment, City has, at its option and sole discretion, the right to immediately cancel the Agreement and declare it null and void.
13, Non-Discrimination. During Contractor's performance of this Agreement, Contractor shall not discriminate on the grounds of race, religious creed, color, national origin, condition of Acquired Immune Deficiency Syndrome (AIDS) or any condition related thereto, subcontractors and the procurement of materials and equipment, except as provided in Section 12940 of the California Government Code. Further, Contractor agrees to conformn to the requirements of the Americans with Disabilities Act in the performance of this Agreement.
14. City's Right to Employ Other Consultants/Contractors, City reserves the right 1o employ other Contractors in connection with the Services. If the City is required to employ another contractor to complete Contractor's work, due to the failure of the Contractor to perform, or due to the breach of any of the provisions of this Agreement, the City reserves the right to seek reimbursement from Contractor:
5 15. Conflict of Interest. Contractor, for itself and on behalf of the individuals listed in Exhibit "C", represents and warrants that by the exccution of this Agreement, they have no interest, present or contemplated, affected by the above-described Services. Contractor further warrants that neither Contractor, nor the individuals listed in Exhibit "C" have any real property, business interests or income interests that will be affecled by this project or, alternatively, that Contractor will file with the City an affidavit disclosing any such interest.
16. Solicitation. Contractor warrants that Contractor has not employed or retained any person or agency to solicit or secure this Agreement, nor has it entered into any agreement or understanding for a commission, percentage, brokerage, or contingent fee to be paid to secure this Agreement. For breach of this warranty, City shall have the right to terminate this Agreement without liability and pay Contracion only for the value of work Contractor has actually performed, or, in its sole discretion, to deduct from the Agreement price or otherwise recover from Contractor the full amount of such commission, percentage, brokerage or commission fee. The remedies specified in this section shall be in addition to and not in lieu of those remedies otherwise specified in this Agreement.
17. Prevailing Wage. If applicable, pursuant to Section 1771 of the California Labor Code, Contractors are required to pay the general prevailing rates of per diem wages, overtime and holiday wages as determined by the Director of the Department of Industrial Relations and implemented by Resolution No. 13346 of the City Council of the City of Riverside. The Director's determination of prevailing wage rates is available on-line at www.dir.ca.gov/disr/DPreWageDetermination.htm, and is referred to and made a part hereof as though fully set forth herein. Contractor is aware of and stipulates that Contractor will also comply with California Labor Code Sections 1725.5 and 1771.1 requiring all general contractors and subcontractors to be registered with DIR, when applicable. Registration can be accomplished through the DIR website by using this link: http://www.dic.ca.gov/Public- Works/PublicWorks.html.
18. Notices. Service of any notices, bills, invoices or other documents required or permitted under this Agreement shall be sufficient if sent by one party to the other by United States mail, postage prepaid and addressed as follows:
To City To Contractor
General Services Allied Universal Security Services, LP City of Riverside Atta: Tad Garabedian
Atta: General Service Director 450 Exchange
3900 Main Street Irvine, CA 92602
Riverside, CA 92522
Venue. Any action at law or in equity brought by either of the parties hereto for he purpose of enforcing a right or rights provided for by this Agreement shall be tried in th Superior Court of California, County of Riverside and the parties hereby waive all provisions n law providing for a change of venue in such proceedings to any other county.
20. Waiver. No action or failure to act by the City shall constitute a waiver of any
21. Severability. Each provision, term, condition, covenant and/or restriction, in whole and in part, in this Agreement shail be considered severable. In the event any provision, term, condition, covenant and/or restriction, in whole and/or in part, in this Agreement is declared invalid, unconstitutional, or void for any reason, such provision or part thereof shall be severed restriction of ties grement a note re any oh he Agreemen hat dine inval ore and effect.
22. Amendments. This Agreement may be modified or amended only by a written agreement and/or change order executed by the Contractor and City.
23. Authority. The individuals executing this Agreement and the instruments referenced herein on behalf of Contractor each represent and warrant that they have the legal power, right and actual authority to bind Contractor to the terms and conditions hereof and thereof.
24. Entire Agreement. This Agreement constitutes the final, complete, and exclusive statement of the terms of the agreement between the parties pertaining to the subject matter of this Agreement, and supersedes all prior and contemporaneous understandings or agreements of the parties. Neither party has been induced to enter into this Agreement by, and neither party is relying on, any representation or warranty outside those expressly set forth in this Agreement.
Digital and Counterpart Signatures. Each party to this Agreement intends and agrees to the use of digital signatures that meet the requirements of the California Uniform Electronic Transactions Act (Civil Code §§ 1633.I, et seq.), California Government Code § 16.5, and California Code of Regulations Title 2 Division 7 Chapter 10, to execute this Agreement. The parties further agree that the digital signatures of the parties included in this Agreement are intended to authenticate this writing and to have the same force and effect as manual signatures for purposes of validity, enforceability, and admissibility. For purposes of this section, a "digital signature" is defined in subdivision (d) of Section 16.5 of the Government Code and is a type of "electronic signature" as defined in subdivision (h) of Section 1633.2 of the Civil Code. This Agreement may be executed in any number of counterparts, each of which will be an original, but all of which together will constitute one instrument. Each certified or authenticated electronic copy of an encrypted digital signature shall be deemed a duplicate original, constituting one and the same instrument and shall be binding on the parties hereto.
26. Interpretation. City and Contractor acknowledge and agree that this Agreement is the product of mutual arms-length negotiations and accordingly, the rule of construction, which provides that the ambiguities in a document shall be construed against the drafter of that document, shall have no application to the interpretation and enforcement of this Agreement. 7 26.1 Titles and captions are for convenience of reference only and do not define, describe or limit the scope or the intent of the Agreement or any of its terms. Reference to section numbers, are to sections in the Agreement unless expressly stated otherwise.
26.2 This Agreement shall be governed by and construed in accordance with the laws of the State of California in effect at the time of the execution of this Agreement.
26.3 In the event of a conflict between the body of this Agreement and Exhibit "A" - Scope of Scivices hereto, the terms contained in Exhibit "A" shall be controlling.
Exhibits. The following exhibits attached herelo are incorporated herein to this Agreement by this reference:
Exhibit "A" - Scope of Services
Exhibit "B* - Compensation
Exhibit "C" - Key Personnel
[SIGNATURES ON FOLLOWING PAGE]
IN WITNESS WHEREOF the parties hereto have caused this Agreement to be executed the day and year first above written.
CITY OF RIVERSIDE, UNIVERSAL PROTECTION SERVICE,
a California charter cily and municipal LP, a limited partnership, doing business as corporation ALLIED UNIVERSAL SECURITY
SERVICES
By_
City Manager By:.
Print Name: Steve Claton
Title:_ Regional President
Attest.:..
City Clerk and
By:
Certified as to Availability of Funds: Print Name:
Title:_
By:_
for Chief Financial Officer
Approved as to Form:
By._ Susan Wila
Deputy City Attorney
23-0513
9 EXHIBIT "A"
SCOPE OF SERVICES
EXHIBIT A Scope of Services
Company shall furnish all labor, equipment, insurance, supervision, training, and incidentals necessary to provide said service for the locations listed below.
Site No Facility Name Facility Address
~- CY - Cily Corporation Yard 8095 Lincoln Ave, 92504
LIB - Arlanza 8267 Philbin Avenuc, 92503
3 LIB - Arlington Library 9556 Magnolia Avenue, 92503
LIB - Central/Main Library 3900 Mission Inn Avenue, 92501 LIB - Eastside Library 4033-C Chicago Avenue, 92507
LIB - La Sierra Library 4600 La Sierra Avenuc, 92505
LIB - Marcy Library 6927 Magnolia Avenue, 92506
LIB - Orange Terrace 20010-B Orange Terrace Parkway 92508 PAR- Arianza/Bryant Park 7950 Philbin Avenuc 92503
10 PAR- Bordwell Park 2008 Martin Luther King Boulevard 92507 11 PAR- Bourns Youth Innovation Center 9595 Miller Street 92503 12 PAR- Cesar Chavez Community Center 2060 University Avenue 22507 13 PAR- Dale Senior Center 3936 Chestnut Street, 92501
14 PAR- Janet Goeske Center 5257 Sierra Street 92504
15 PAR- La Sierra Community Center 5215 La Sierra Avenue, Building A 22505 16 PAR- Marcy Administration Offices 6927 Magnolia Avenue 2m Floor 92506 17 PAR-Orange Termice Community Center 20010 Oronge Terrace Parkway 92508 11 RPU - Utilities Operations Center 2911 Adams Street, 92504 12 RPU - Casa Blanca Resource Center 3025 Madison Streel, 92504 13 RPU - Orange Square 3901 Orange Street, 92507
14 CH - City Hali & Council Chambers 3900 Main Street, 92522 15 PW - Water Quality Control Plant 5950 Acorn Street 92504 16 PW- Garage ! 3743 Orange Street 92501
17 PW- Garage 2 3851 Orange Street 92501
18 PW- Gurage 3 3732 Market Street 92501
PW- Garage 6 3901 Orange Street 92503
20 PW- Carnge Z 3601 Market Street 92501
A. Hours of Operation The Company shall provide all services required under this REP. The CY - City Corporation Yard, UOC - Utilities Operation Center, and Main Library will be at twenty-four hours a day, seven days a weck (24/7). All other sites will have different operational hours that will fall between six (6) AM to seven (7) PM, Monday through Sunday.
Currently the total number of hours a year for all fourteen (14) facilities is 62,504.
The City shall have the authority to increase or decrease service, wholly or in part, as deemed necessary, B. Work to be Done by Company Company shall provide uniformed unarmed security officer services.
Company shall provide the City at a minimum but are not be limited to:
1. The Lobby Guard visitor check-in process (Sile specific to City Hall.) n. The check-in process is required in order to account for those visitors who wish to do business in City Hall above the Ist floor.
b. Written guidelines for those visitors with proper ID; without proper ID; and those who refuse to utilize the check-in system are posted on the concierge desk where the security officers) are stationed. After checking-in a visitor the securily officer will determine which elevator the visitor will utilize, and they will usher them to the clevator and activate the elevator with their access/ID badge issued to them by the City. Public meetings held within the main structure of City Hall are excluded from the requiremend to check-in before the visitor is allowed to attend the meeting. Some mectings may occur after normal business hours and the exclusion still applies.
2. Janitor's Keys (Site Specific lo City Hall). Sets of janitor's keys are maintained in the concierge desk. They will be issued to the janitors upon their arrival. An entry will be made in the netivity log recording when and to whom the keys are issued. The janitor's keys will be returned upon their departure each day. The activity log will indicate their return. Arrival time of evening janitorial staff may fall afler the security officers shift ends;
3. Gates (Site Specific to Corporation Yard). The Corporation Yard Vehicle Exit Gate located adjacent to the security booth will be closed and latched between 5:00 pm and 4:45 AM;
4. Restrooms (Site Specific to Corporation Yard). "The Men's and Ladies restrooms located in the breezeway of the Corporation Yard Main building will be locked daring the 6:00 PM rounds and unlocked during the 6:00 AM rounds. The restrooms attached to the security officer shack shall remain open and shall be monitored intermittently by the security officer,
5. Company will provide the appropriate vehicle to fulfill effective patrol services at each site (Site Specific 10 the City Corporation Yard and the Utility Operations Center,
6. Library Facilities. The Riverside Public Library (RPL) consists of eight library locations composed of seven branch libraries in addition to the Main Library. Each location serves a different and diverse demographic customer base with unique opportunițies and security challenges. RPL, like most public libraries face challenges with both with inferior and exterior spaces. In every library, security guards are expected to patrol the homeless, Our libraries can be a place to get out of the weather, use the restroom and pass the time by reading a book or magazine. As long as they're not bothering anyone, or breaking our "Code of Conduct" rules, we will allow them to stay. This is where the security officer is needed, Security guards are expected to have minimum amount of training in how to engage all members of the public and communicate effectively; Listed is a map of every RPL library location within the City of Riverside:
*Following are current hours of operation for all RPL locations. Hours may be subject to change.
Sunday CLOSED
Monday CLOSED
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 6:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 10:00 am - 6:00 PM
7. Site specific to Main Library. Exterior guard service requires (3) eight hour shift guards for 24 / 7 service including weckends and holidays. This library location is in the City Downtown District and requires one guard at all times to patrol the entire exterior footprint of the property. This location is subject to homeles activity al all hours of the day. Interior guard service requires (1) eight hour shif Tuesday thru Saturday service. The interior guard is required to allocate approxinutely 90% of the shift patrolling the interior 3" and fourth floors of the Main Library. Patrols also consist of checking restrooms, and all public spaces and be highly visible at all times;
8. Providing facility patrols;
9. Notifying the Riverside Police Department (RPD) of:
a. Any illegal activity or any behavior that poses a clear and present threat to the safely and wellbeing of any public or City staff person.
b. Any suspicious activity within or around the City property or parking lot;
10. In an emergency situation when using a City telephone dial 9-911 (*9' for an outside line). In a non-emergency situation telephone 9-787-7911;
I1. In the case of fire, telephone 9-911, then proceed with evacuating both City staff and public visitors by ushering them out of the building.
a. Once the building has been cleared the security officer will ensure that no one re-enters the building until instructed by the General Scrvices designated representative or a Fire Department Fire representative who has designated the building as clear and safe to reoccupy.
b. Al no time is a security officer authorized to silence any Fire Alarm Panel during or after a fire event. Only designated General Services staff or Fire Department personnel are authorized to clear or silence an event;
12. Contacting emergency services (police, fire, paramedics) when needed for a medical emergency;
13. Notifying the City of any graffiti observed;
14. Escorting City Staff to an adjacent parking facility or parking lot if requested by the site manager;
15. Must be available to provide additional services at special events and activities not considered a part of the original agreement;
16. Maintaining and providing records for all illegal activity in City facilities;
17. Security officers may also be required to lock up and inspect facilities for damage due to vandalism. Security officers shall mainlain order and use good judgment and discretion in handling unruly or trespassing public;
18. Inspections of public restrooms as required;
19. Each Security officer reporting for duty will be required to maintain an activity log. a. Date and time new post starts.
b. Date and time when post is at lanch.
c. Date and time when post returns from lunch.
d. Date and time when post is relieved.
c. Daily Activity Logs shall be avalable within forty-cight (48) hours upon roquest. f. Incidents that can be considered significant shall be noted and highlighted on the daily report in order to bring il to the attention of the General Services Director or his/her designee. Significant incidents shall be delivered to the General Services Director or his/her designee within thirty (30) minules or if after hours, at the start of the following business day; 20. On an hourly basis, enter on the daily activity log all unusual activity at all facilitics. Any personnel entering any City feility before or after standard business hours that the security officer does not personally know to be an authorized City Employee will be asked for appropriate identification;
21. All non-City personnel shall "sign-in" at the information counter/security desk before entering a focility, the elevators, or attending a designated after-hours meeting. The sign in form will be supplied by the city. "Public" meetings held within the main structure of City Hall are excluded from the requirement that the visitor "sign-in" before attending the mecting. Some meetings may occur after normal business hours and the exclusion still applies;
22. Rounds will be made on foot or by a vehicle supplied by the Company based on the site. The security officer shall observe any abnormal activily and check the building perimeter. Check all doors to ensure they are locked; if not, lock and log information. Rounds will be noted on the Daily Activity Log. Rounds shall be accomplished by designated post orders and as necessary by the post assignment;
23. Unauthorized (non-City) persons and/or vehicles are not allowed in any City parking structure after working hours except by authority of the General Services Director or designee or persons appearing on the list to be furnished by the General Services Director or designee. City staff who have been issued an access/ID badge and have authorized accoss are permitled to enter both the building and the parking structure afler normal working hours. All authorized entries after working hours will be logged on the City of Riverside Corporation Yard Afler Hours Register (Form 0311.050);
24. No one is authorized to consume alcoholic beverages on City properly. Report immediately the observance of such activity to RPD, Security officers will monitor the employee parking lot at the end of the City employee's workday for such activity. (Planned events on the Grier Pavilion and or the Mayors Ceremonial Room at City Hall are the only exception to this rule. The event organizer or the contracted caterer of the event shall be properly licensed and insured to provide alcoholic beverage service during an event.);
25. City Facility secumly lighting, building exterior lights, walkway lights, and parking lot lights are on an aulomatic timer and it is not necessary to turn them on and off. However, the security officer should conlact the General Services facility maintenance helpdesk 951-351-6160 so that we can determine if light is not functioning;
26. The security officers) are considered the "eye and ears" of the City. The Cily expects the security officer to report any deficiencies to the General Services representative in order to correct them as quickly as possible. Examples of such deficiencies are, but not limited to: Water on the floor, broken glass, nonworking doors, exterior glass handprints or smears;
27. The security officer will be stationed as required by the post orders for the site they are stationed;
28. Based on the post the security officer will stop and verify reason for visit for all non-City vehicles and persons entering all City facilities (except customer facing buildings). All non-City vehicles and non-City employees entering the during normal business hours will be issued a parking pass so that said vehicle can be readily identified in case of an emergency. City chicles and City employees who readily identify themselves by displaying their City issued identification card shall be allowed to enter without any additional verification;
29. All persons removing property from a City facility must have an authorized property pass. The authorized property pass must be signed by the site manager;
30. No person will be allowed to transfer items from a City owned vehicle to a privately-owned vehicle;
31. Based on the site assigmment the security officer shall check perimeler fencing for any breaks or signs of intrusion. Report any signs of breaks or intrusion to the site manager and note said information in their daily log;
32. Restrooms will be provided for use by the security officers). Their location will be specific to the site assignment;
33. Unallended Children. Children accompanying parents are not to be left unatlended. Tactfully remind accompanying adults of this policy. At no time are children to play on lobby chairs, stairs, railings, or queuing line equipment.
34. Company will provide the security officers with a cell phone in order to receive and relay pertinent nformation. A list of the phone numbers with corresponding security officer's names and site assigment wi e given to the City's General Services Contract Administrator. (See line item G. Communications Regardin the Work below.) The phone list must be kept up lo date and a new list will be issued cach time a change/update is made.
35. Company will supply applicable sofiware to each security officer as well as specified Sile Managers and the General Services Contract Administrator for tracking the security officer on site and to verify start and finish times at their designated post. The software should be capable of downloading time stamped photographic evidence of damages or discrepancies to City property or vehicles. Incident reports should also be downloadable in order to communicale quickly and effectively with the Site Managers and the General Services Contract Administrator;
36. The cily shall provide parking at, or near, the identified facilities at no cost to the security officer.
37. Company shall be required to assign an Account Manager capable of communicating in English, both orally and in writing. This individual will be the contact person for the City. They shall be available twenty-four (24) hours a day, seven (7) days a week to respond to all emergencies witbin two (2) hours of notification or attempted notification.* If Company cannot be notified or does not respond in a timely manner, the City will respond, and all costs incurred will be charged to the Company, account and must be available to respond to inquiries as required. (*A call/dispatch center is acceptable for after/before normal daily business hours, considered to be 8:00 am to 5:00 pm Monday tbrough Friday. Response time shall remain within two (2) hours.)
38. Any changes to the scope of service (addition/deletion/increase) requested by General Services or by a service location contact must include a "Cost Analysis" Exhibit "D" before the commencement of work, This work will not commence until approved in writing/email from the Building Services Project Manager who is the General Services Contract Administrator for this agreement, If the request to add services, including additional facilities, exceeds the value of the change order authority approved by Cily Council action then no work will Proceed until said approval is obtained.
ALLIEDUNIVERSAL
- There for pan.
B. STATEMENT OF UNDERSTANDING AND APPROACH
This seclion must demonstrale an understanding of the Services. It should describe the general approach, organization and staffing required for the Services requested. If necessary, preliminary investigations, due diligence, and research shall be discussed in this section.
UNDERSTANDING OF THE CITY'S NEEDS, AND HOW ALLIED
UNIVERSAL WILL MEET AND EXCEED THEM
Allied Universal* has been honored to serve as your securily partner since 1998 and is excited at ne opportunity to continue to provide services for the City's evolving needs of tomorrow. We shar our commitment to quality security, and look forward 1o continuing to provide a customized, cos effective, and value-driven security program. Allied Universal is well versed in the operational complexities of operating the City program and is committed to continuing to elevate the performance of the security force and meeting and exceeding the City's requirements and expeclations in the years to come.
In the paragraphs that follow, we have outlined our clear understanding of the Cily's needs with respect to this program. Additional details on the delivery of the service to meet these needs Is located throughout this proposal.
The Clty Needs an Experienced and Qualifled Security Provider: The City of Riverside puts great emphasis on the safety and security of Its employees and the people it serves. The City expects a security provider to be experienced, qualified, compliant, responsible, and accountable. For 65 years, Allied Universal® has provided world class, customer service driven security services.
The Cily needs a provider with the resources and experience providing service on a large scale under stringent requirements. As the incumbent provider and the largest provider of services to government entities in the Country, Allied Universal® Is unquely positioned to be the most experlenced provider avallable to the City of Riverside. Details outlining our unsurpassed experience and qualifications are detailed in Section C of this proposal.
The City Needs a Compliant Security Provider: Compliance to technical government contract terms is of upmost importance to the City of Riverside. Compliance items that will be adhered to and measured will include but not be limited to:
• Possession of all necessary licenses, certifications, insurance, and permits by the company to perform services
• Ability of the company to provide all equipment necessary to perform security operalions Including but not limited to a patrol vehicle, uniforms, cell phones/radlos, guard tour system, etc.
Hire quality securlty professionals that meet all City requirements Provide training that meets and exceeds any City training recommendations, and specifically includes levels of training described in section E of this proposal Ensure all officers perform duties as detailed in the SOW and post orders • Liaison with Cily Department heads to ensure promised delivery, • Supervisory oversight of all security professionals.
Allied Universal® Response to City of Riverside
ALLIEDUNIVERSAL
-.. Here fin poz.
• Ensure all staff conform to all laws
• Maintain a cross trained flex staff which has been trained to work at the City sites • Allied Universal® will provide increased staffing as needed in any emergency situation at the request of City.
• Allied Universal's Government Specialist, Tad Garabedian, will ensure all contract terms and requirements are entered into Allied Universal's compliance tracking system on contract execution. Internal compliance audits will be performed as well as quarterly business reviews with City to ensure Allied Universal® is performing on all contract deliverables.
The City Needs an Accountable Security Provider: Measured success is the only true way to account for promised delivery. Allied Universal has experienced many successes working with the City on this program over the past 24 years. Knowledge gained from positive as well as negative occurrences puts Allied Universal® in a unique position afforded to no other security provider. Allied Universal is committed to utilize our current expertise as wall as newly provided technology and value adds to ensure we are accountable for the services we are tasked to provide. • The RFP emphasizes the requirement for the contractor to provide a system wide electronic check in / check out system to ensure tracking of officers, as well as act as an alert syslem for late arrivals or call offs. Allied Universal® will install HELIAUS®, our proprietary tour and timekeeping technology, at the City sites, to be utilized for electronic check in / check out, as well as a guard tour system required at specific sites. Details of the proprietary HELIAUS® system are provided in detail later in this section.
• Implementation of the electronic HELIAUS® system will ensure that Allied Universal® is alerted to call-offs first, so that we can Inform the specific City department or site liaison of our planned response promplly.
* Reports and records will be avallable to meet all statistical reporting requirements and will be available at all times for City review.
• The HELIAUS® tour function will log the rounds of the security officers assigned to each facility and will include all assigned locations and tours • Post orders will be reviewed for all sites and redrafted if needed. • Incident reporting shall take place through HELIAUS®. • Allied Universal® will enforce a strict disciplinary program for unacceptable behavior. Any officer removed from a site will not be placed at an alternate site, unless at the request of City to do so.
• Allied Universal® will establish a comprehensive Quality Control Plan, outlined and detailed later in this section of the proposal.
• Atonset of contract, Key Performance Indicators (KPl's) will be established with the City, will be measured throughout term of contract, and shall be evaluated and addressed at each Quarterly Business Review or at any other time City desires.
RECRUITING PLAN
Thanks to our broad-spectrum recruiting resources, stringent screening and hiring process, and reputation for attracting top-quality, career-minded professionals, Allied Universal® is able to identify and place high-performing, best-fit security personnel quickly for City of Riverside's unique Allied Universaf" Response la City of Riverside
ALLIEDUNIVERSAL
Where for joe
environment and security programs. Some of the recruitment resources we use include jobs.aus.com, promotions and employee referrals, universities and schools, former military/reservists, veterans' organizations, police and fire departments, job fairs and open houses, and professional organizations. Our strategic partnerships include AARP, International Association of Jewish Vocational Services, National Indian Council on the Aging, and National Asian Pacific Center on Aging.
ALMOST 80,000 VETERANS HIRED
OVER THE LAST FIVE YEARS
STREAMLINED SCREENING AND HIRING WITH AU HIRESMART™*
Allied Universal® recruiters use AU HireSmart™ , an end-to-and Artificial Intelligence (Al) recruiting solution, which provides a number of unique benefits designed to Recru-ing and Employing American
streamline the recruiting process to meet your placement needs quickly. Military Veterana Gold Medallion Award recipient
Hire Smart™* translates candidate video screening lests into aclionable data that accurately predicts a candidate's aptitude for any given role. These videos measure emotional expression, tone, language patterns, and word choice to determine a candidate's fit for the position.
This process improves the quality of services we provide while decreasing security professional turnover by matching candidates with the jobs most sulted to them.
UHireSmart AU HireSmart** - End to End Al (Artificial Intelligence) Recruiting AU HireSmart places top
91% candidates in the right position and
streamlines recruiting allowing
Larger Pool of Faster Time to Increase In Completed 92% Increaso In managers to focus on your account:
Qualified Candidates Fill Positions Applications Candidate Satisfaction 1) handling day-to-day issues, 2) reducing tumovor, and 3) meating
your needs
ENGAGE SCREEN SCHEDULE & ASSESS RETAIN
Employment Sosial Rocolve Actionable Insights
Media t00715
Campaigns Collectanalyze applicant
data lo improve application
Referrals alliresmart and recruting processes.
Conmunity
chess
Based 0g.
Video
20-
COMME TEN:
Top condidates 'fust- New hire check-ins.
Available 24x7 across •Turgeted screcsing tracked" through video Butter fit
multiplo channels. vin conversational al.
assessment. Iwo poths for Iant aved retention.
Deploys on all talent Improved condidate THI
sendidales to ensore hest
communication.
acquisition dumuls.
Allied Universal" Response to Cily of Riverside 6
CALLIEDUNIVERSAL
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SCREENING PLAN
Allied Universal® evaluates candidate background and experience, as well as communication and interpersonal skills, as key elements in delermining a candidale's fit for a position.
We also offer customized screening options at client request, including any additional background checks that may be required for a specific location or role. After carefully reviewing candidate background, we invite the most qualified candidates for formal Interviews with local branch recruiting teams.
OUR SCREENING PROCESS
Agplication Review & Assessment
Careful analysis focuses on employment history and stabilly, and on experiencelqua fications speate lo the job opening
Interviews
Initial interview assesses punctually and appearance and clandes points el the candidate's appication Molliplo stericas may be conducted Cand dale progressing beyond this level allend our crentation program Electronio I-9 and E-Verily
Employment venficatien is complated to present proof of olgibly to work in the U.5. ipotenfial emplayees are processed frough EVerly. the govinmont's employment egih ily system Manogement Testing
May involvo one or miore behavoral ossessment tools to help assoss cand deles managoment abilties. dive, maturity and poopto silis and evaluate ahedier they are a good fil for the poston Social Security Trace
85 Social Secunly cheaks eun on each cindidalo to sinty dently and history of afresses The tatter is used lo assure all associated afiresses no considered witen dotermining slatos and countries, to ta included in he trashal background check pracess
Criminal Background Checks
Priorte being essigned to a post, each emphyer undergoes a crim mal records background check, (eepl where such is conducted as part of the state guard keensing agency) Where required. fingerprins are Esten ored subetter to the approprete be enfacement agency for a deladed backgrend investgaton Satanide cinna checks are aco conducied ween requen
National Sex Offender Registry (except Da and hiv nhere sucl checks can only be done in accordance with state law
8.0 This stay seatches the federa Digaretof faster stole wich naludes run ting totags of registered sex effonders. By seashing the DO!, He most ox pete and current report is avasite.
Pre-employment Drug Tecting
Oral ten panel drug tests an ecsted priorts assagement for flappiconts List unitalysis testing is Motor Vehicle Report
Secutily Profuscionals degnated to drie a vehicle are subject to Mater Veh de Report checks lo verty dring egitty and must cenplite un sto baining befe try can oferate a wehicle Security Professional Integrity/Honesty Assessment
Behavioral Assessments are ava able en o pre placement basis lo help evaluate alitudes and breta ts Enked lo integnty. honcely, trustiness and customet service apttude. Assessments are predictse (no quranten ol performance ur behaniors), avalable for an odd tonal chirgo Education & Employment Verification
In tise vend that ho confact requires education ander employment verifcatons, these sorices can te completed lor a nomina: loe.
Allied Universat Response to City of Riverside
ALLIEDUNIVERSAL
- There for jen.
RETENTION PLAN
Our strong relention program translales into one of the lowest turnover rates in the security services industry. As a result, our Security Professionals for City of Employee Quotes Through Riverside are on board for the long term and are a reliable Allied Universal Voice presence at your site.
"It has been a wonderful experience viorking
Many of our retention efforts, best illustrated through incentive and at Ailied Universal. They are the bost security company i've worked for with
recognition programs, are designed to keep employees energized excellent staff and good leam leadership." and engaged. Thanks to our rigorous screening process. "The team at our site is great... we know comprehensive training, and decentralized management and what's oxpected of Us. There is a lot o personal pride in what we do and it creales
support system, you can be assured that our Security an atmosphere of going beyond our Professionals are highly skilled, motivated, and committed to company's, client's and the public's expectations
delivering exceptional service.
"I have worked extensively for three security
companies over the past ten ycars. While
the others wete good, Allied Universal is a
notch above. I enjoy coming to work.
BENEFITS
Thanks!'
As an Industry leader, Allied Universe® provides meaningful, comprehensive employee benefits to Security Professionals. We offer high-value employee benefits that help us attract high-caliber personnel to serve client needs. We belleve that providing comprehensive benefits increases employee satisfaction and enhances security professional effectiveness.
Benefits for Security Professionals include:
• Medical Insurance: We offer medical plans to all benefit-eligible employees through payroll deduction and/or client contribution (pursuant to our eligibility requirements and policies).
Estimates provided in this proposal represent costs based on proposed and evolving regulations, plan structure, and estimated participation. Detalled additional Information regarding coverage and premium costs is avallable upon request. • Dental and Vision Insurance: Benefit-eligible employees qualify for dental and vision plans. • Disability Insurance: Benefit-eligible employees may purchase both short and long-term disabllity insurance.
• Life Insurance: We provide basic life and accidental death and dismemberment insurance to benefit-eligible employees at no charge. Supplemental life insurance is also available to employees at a competitive rate.
• Accident Insurance: Benefil-eligible employees have the option to purchase accident insurance from Aflac.
• Paycard: Employees have the option to receive their pay through direct deposit or as a cash paycard (where permitted by state law). Similar to an ATM card, the paycard allows immediate access to wages without having to incur check-cashing fees. • Educational Assistance: We provide educational assistance for eligible applicants selected for the program Including up to $3,000 toward the cost of tuition and qualified related expenses. We partner with over a dozen colleges/universities (DeVry University, The George Washington University, Liberty University, Ashford University, and others) to offer tuition Allied Universal" Response to City of Riverside
8. ALRIEDUNIVERSAL
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discounts. We also award up to ten annual scholarships of up to $1,000 to the children of our employees.
• Commuter Benefits Program: Allied Universal® offers transit and parking options for benefit eligible employees who can elect to have funds deducted through payroll on a pre-tax basis. • Paid Time Off: We provide different vacation options such as paid time off, anniversary bonuses, and vacation time based on the specific contract and state sick time laws. • 401(k) Retirement Plan: Allied Universal® employees are eligible to enroll in our 401(k) retirement savings program anylime following six months of employment. • Holidays: Securlty professionals receive time-and-a-half pay when working these holidays:
New Year's Day; President's Day; Memorial Day; Independence Day; Labor Day; Thanksgiving; and Christmas Day.
• Employee Assistance Program: This program Is designed to assist employees in resolving personal circumstances that could impact their work performance. • PerkSpot: We offer various fringe benefits exclusively to our employees for personal use.
Some of these benelits include discounts on items such as fitness memberships, cellular phone plans, retail merchandise and credit union access. Allied Universal® also partners with a range of vendors so employees can benefit from special savings and offerings from companies that include Sprint, AT&T, Verizon Wireless, DIRECTV, Dell Computers, VPI Pet Insurance, GlobalFit, and H&R Block.
NOTE: Allled Universal® reserves the right to change, amend or terminate the benefits programs and Its options at any time.
CAREER MAPPING
We develop and retain future leaders of Allied Universal® by supporting our employees in achieving their career goats. Through our formal career development paths, we:
• Attract and retain top talent by offering better career advancement • Improve morale and motivation
• Improve succession planning
• Reduce employee turnover
• Deploy our personnel effectively and achieve greater productivity
CAREER DEVELOPMENT PLAN
Career Navigator is a professional development process to assist employees in managing their career growth. We encourage employees to work with their managers to develop personalized guides by Identifying their career goals, and then mapping out actonable steps for achleving those goals. Activities may include seeking on-the-job training opportunities, classroom and/or online training, self-development, and outside activities to enhance skills and experience in preparation for their next career steps.
Allied Universal* Response to City of Riverside
CALLTEDUNIVERSAL
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REWARDS & RECOGNITION
Through our formal recognitlon programs, we strive to recognize and motivate Security Professionals for outstanding achievements, exceptional performance of everyday duties, and for serving as true assels to the security team. Examples of our reward and recognition programs include:
Reward & Recognition Programs
Horo Award & Hero of the Year Award
Annual Recognition Awards
"You're Phenomenal" On-tho-Spot Roward
Community Service Award
Length of Service/ Tenure Awards
Partners in Growth
UNIFORMS
Well-groomed, neatly uniformed Security Professionals project authority and command respect. As your first points of contact, Security Professionals also serve as brand ambassadors and direcily reflect your company's image and values. To help meet your needs, Allied Universal offers several uniform styles, ranging from a traditional military look to specialized bicycle uniforms, as well as an executive, professional look. We couple these with the accessories needed for each position. Finally, to ensure our Security Professionals present the presence City of Riverside requires, we meticulously hire, coach, and inspect our teams to guarantee they meet and exceed the highest industry standards.
Our strong commitment to ensuring a professional look for your location begins when we hire each Security Professional. We emphasize the careful attention to detail that differentiates our uniform and appearance program. Our process includes:
• Uniform-issuing personnel trained to measure for proper fit • Security Professionals trained and provided tips on how to wear their uniforms properly • Inspection programs ensuring that our Security Professionals are dressed correcily al all times
• Whenever needed, uniform pieces are replaced in a timely manner Our traditional military-style uniform offers high visibility combined with an authoritative presence that looks professional and will represent City of Riverside's brand positively.
Uniform components include:
• Shirts in blue, white, tan or gray
Allied Universal" Response to City of Riverside 10
CALLEDUNIVERSAE
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Shoulder epaulets
..
Two pleated chest pockets with three-point flaps
• Permanent military creases
Reinforced sewn-in badge tab
• Pleated pockets with pen slat
• Three-point scalloped flapa
: Flat-front unform pants in black, navy, or healer gray Duty belt
HELIAUS®
HELIAUS® Is Allled Universal's proprietary artificial intelligence (Al)-driven workforce management solution that uses powerful algorithms to generate risk-averse recommendations. With HELIAUS™ al the center of City of Riverside's security operations, your Security Professionals are always connected and engaged, situationally informed, and armed with the right recommendations to create safer, more secure environments.
HELIAUS® - TECHNOLOGY PLATFORM
Functioning as a comprehensive workforce management solution through instant post orders, Incident reporting, GPS tracking, visitor logging, and more, HELIAUS® can be tailored to City of Riverside's security program, vertical market, location, business model, or site-specific needs.
HELIAUS® consists of two parts, HELIAUS® Mobile and HELIAUS® Portal. HELIAUS® Portal provides you with real-time visibility into site-specific events and activities, as well as an historical overview to identify trends and develop future insights. HELIAUS® mobile allows Allled Universa?* Security Professionals to share Information and also acts as a virtual coach on post.
Mobile capabilities include:
Incident and event reporting
• Temperature screening
• Tasks and messages
Custom forms
Visitor and vehicle management
• Fire and safety inspections
SOS
BENEFITS OF HELIAUS®
• Reduced Downtime .. Reduced Loss
Reduced Accidents
• Increased operations efficiency • Reduced replacement costs • Facility readiness • Reduced workers • Reduced loss of scivice lisbility compensations claims
Reduced Crime • Reduced compliance fines
..Reduced Policy Violations
& insurance
• Information & employce safety • Reduced risk factors
• Reduced code onforcement fines
• Reduced lawsuit lability
• Generato rovenuo
Allied Universal Response lo City of Riverside 11
ALLIEDUNIVERSAL
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QUICKLY IDENTIFY SAFETY AND SECURITY TRENDS
The HELIAUS dashboard provides on-demand views of historical trends, customizable by date, category, and location. Dashboard insights provide a full view of incidents that will allow City of Riverside lo adjust resources and responses as needed using the Tour and Workfow applications within HELIAUS®.
• Powerful insights • Configurable workflows & tours
HELIAUS® VALUE • Spot salety & socurity treads quickly • Retum on Investment & • Al-powered dynamio tours quantitalive value
KI FEATURES FULLY CUSIOMIZAHLE
• Istant Post Orders « Real line Reporls • GPS Tracking * Serkat market • Insident Reportag •Vistlo/Venicie Logging • And Much likera • Lesplsa * Vestions sodel
•Site apteific needs
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CONFIGURABLE TOURS AND WORKFLOWS
While Security Professionals send data to the online portal, they also receive post order instructions in real time. Through HELIAUS®, Allied Universal® can program custom workflows that virtually coach Security Professionals when they scan an NFC tag, approach a beacon, or enter a speolfied GPS zone. Tasks assigned to areas can include following checklists, taking videos or photos, sending an email or text message to City of Riverside, or answering follow-up questions.
QUANTITATIVE VALUE AND PROVEN RESULTS
HELIAUS® amplifies security professional skills and training, increasing their effectiveness by delivering unprecedented situational awareness. The platform's data-driven intelligence offers additional enhancements, contributing cost savings through incident prevention and increased efficiency that can provide City of Riverside greater peace-of-mind.
LOCAL MANAGEMENT TEAMS
Allied Universal empowers local management to make decisions based on City of Riverside's unique business needs, and we set the highest standards for service. Ourlocal managers maintain these standards through effective supervision and continuous performance monitoring.
Local managers routinely perform random security service inspections at Allied Universal® client sites. Inspections help ensure Security Professionals consistently meet your expectations and that we meet our contract obligations. Our inspections:
Allied Universal® Response lo City of Riverside 12
ALLIEDUNIVERSAL
....Ihere for us.
• Offer management the opportunity to provide hands-on training, mentoring, and supervisory support to Security Professionals
• Allow Security Professionals to demonstrate proficiency at their duties under close, expert observation
• Provide positive reinforcement and opportunities for feedback and promote communication between supervisors and field personnel
• Identify areas of improvement or recommend service-enhancing post order changes for City of Riverside's site
• Show our Security Professionals that we care about their professional development and give them the opportunity to provide Allied Universal management teams with direct feedback to ensure we meet their needs, as well as City of Riverside's expectations
ACCOUNT MANAGEMENT
Allied Universal® will provide comprehensive management of City of Riverside's security services program. We combine robust account management processes with culling-edge technology and workforce management solutions to deliver continuous, high-quality service that enables you to focus on your core business. Our highly trained and experienced account leam, led by Client Manager Lisa Micucci, is immersed in City of Riverside's culture and invested in your success.
Allied Universal's account management personnel are experienced Security Professionals committed to exceeding your expectations and maximizing the efficiency of your security program.
They have proven themselves in professional and supervisory positions, as well as law enforcement or the military. Their experience makes them capable managers and effective mentors for City of Riverside's on-site Security Benefits of an Allied Universal Account Manager Professionals.
Transparency: measure progress via Qualily Business Reviews The City of Riverside's Client
Value: mitigato cosle (e.g., leduce turnover: prepare for stalling Manager will: spikes: identify efficiencies)
Expertise: assist with tegulalory compliance; lead sately • Oversee your team of
commitleos: conduct drille
Securily Professionals Response: provide incident/emergency response and Supervisors Knowledge: echedule, train, assess staff (including extra covorage) Supervise personnel
selection for your
account
Manage scheduling, payroll, training, coaching, and development In collaboration with the local support team
Assist in the development, implementation, and training curriculum of post orders Take ownership of account changes
• Ensure all reporting and contract compllance regulrements are met Deliver solutions focused on improving City of Riverside's satisfaction Serve as the liaison between you and our branch management • Coordinate as needed with appropriate emergency services personnel, including fire, police, transportation, and technology services
Allied Universal Response to City of Riverside :13
ALLIEDUNIVERSAL'
Here for yasa.
SCHEDULING
Allied Universal's scheduling system records each post's requirements and tracks all changes effectively, It also enables us to respond quickly and appropriately to call-offs due to illness or other events that could potentially QUALITY SCHEDULING
disrupt site coverage. In
addition, managers Schedule only traned security
responsible for employee professionals
scheduling complete our
schedule creation and
management training Maintain standards (e.g., maximum
12 hour shift; minimum 8 hours off
program, which helps ensure Provide all hours of between shifts) schedules satisfy contractual contracted service
requirements.
REPORTING
The success of City of Riverside's security program is directly linked to the performance of your security team. To ensure Allied Universal® Securily Professionals provide ongoing, world-class security services, our Account Management team uses our business intelligence platform to analyze key account performance metrics that equip them with the insights and actionable data they need to deliver high-quality security programs. These include:
Real-time tracking of account KPls for improved, data-driven decision making Reports on management procedures and best practice compliance that contribute to high- performance security programs
• Customized alerts that help managers quickly identify problem trends by notifying them when specific metrics are not met or outside of preferred guidelines Real-time, custom operational business reviews to track and report account performance to customers
CLIENT OPERATIONAL BUSINESS REVIEW (OBR)
Our Client Operational Business Review card provides metrics on the health of City of Riverside's security operations, as well as tracking of contractual dellverables, to assist management in making key decisions with regard to operational performance. Key performance Indicator (KPI) metrics Include turnover rate, active tenure, invoicing discrepancies, and non-billed service hours. Lisa Micucci assumes the primary responsibility for collecting and reporting on these metrics. Allied Universal recommends reporling these metrics on a monthly basis lo stay abreast of operational performance, Our business intelligence platform provides instant capabilitles to track KPls. Other benefits include tracking contractual deliverables regarding periodic meetings/touchpolnts, medical enrollments, invoicing, and budget creep.
Allied Universar" Response to Cily of Riverside 14
ALLIEDUNIVERSAL
.. There for pest.
CUSTOMIZABLE BUSINESS INTELLIGENCE REPORTS
Reports are instantly avallable through eHUB, our secure client portal, or can be generated by your Account Management team using WinTeam®, Allied Universal's fully integrated payroll, billing, and scheduling system. WinTeam allows us to provide delalled, customizable reports to Cily of Riverside on such account criteria as DOMO shift personnel schedules, overtime and scheduling conflict warnings, performance, personnel information, and streamlined payroll and billing data.
PAINLESS COMPLIANCE TRACKING
Compliance tracking through the EDGE®, our learning management system, allows security professional training completion to be recorded and reporled accurately. Trainers and managers are able to track security professional progress through initial, specialty, and refresher training, verify compliance, and discuss training status with you at any time. Compliance tracking is also available through eHub to monitor job-related compliance standards, such as external regulations and licensing.
QUALITY ASSURANCE
Quallty is the foundation of our security services. It consistently differentiates us from other companles and is the primary reason customers regard Allied Universal® as the industry's most responsive security services provider. Our quality management approach focuses on delivering consistent and efficient policies, processes and programs that will ensure we meet and exceed client expectations and needs. We solicit feedback from both our clients and employees and the Information we obtain helps us increase officer effectiveness, validate our performance measurements and guarantee excellence in our service delivery.
We will regularly review and monitor City of Riverside's security program to ensure it operates al maximum efficiency and that we are always meeting our contractual obligations. Delivering on our commitment to ongoing quality assurance, we utllize cross-functional teams for special quality- improvement initiatives to ensure quality stays a top priority across the entire organization.
We have developed and implemented a number of innovative tools, programs and operational practices to help us meet our quality assurance objectives.
OPERATIONAL INITIATIVES
In addition to our Security Professional Quality Standards, we have implemented key operational initiatives designed to ensure quality remains a top priority for our operations, including:
• Account Standards - All Allied Universal® accounts must comply with account standards mutually agreed upon between City of Riverside and Allied Universal® management.
Account Audits - Allied Universal conducts an annual audit for each account. The audit covers contract compliance, staffing levels and Security Professional deployment, review of post orders and procedures, training, documentation, wage review and billing consistency.
Allied Universal' Response lo City of Riverside 15
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• Performance Evaluations - Hourly personnel and management staff receive formal performance evaluations every year. We track all evaluations in our integrated human resources system.
• Management Inspections - The local Allied Universal® management team will conduct regular, nonscheduled inspections at each City of Riverside location. These inspections promote consistent service delivery and provide valuable insights about how our services are being delivered.
• Quality Business Revlews - Regularly scheduled assessments are reported and reviewed in meetings between your security management team and our local management. These reviews are designed to:
- Review accomplishments
- Create benchmarking for future reviews
- Establish measurable goals
• On Site Focus Groups - We schedule focus groups with our Securily Professionals, and where applicable, members of your staff to discuss process improvement ideas.
CUSTOMER AND EMPLOYEE FEEDBACK
Enhancing our quality assurance process and service delivery, our feedback processes provide formal and informal opportunities for valuable information that helps us montor our frontline performance and identify improvement opportunities.
• Allied Universal® Voice - Our formal "voice of the customer" program makes it easy to track client and employee satisfaction and enhances communication through Intuitive real-time surveys that capture feedback, identify trends, and guide continuous improvement initiatives to enhance the value of City of Riverside's security program. Tracking your experience from day one helps us deliver consistently excellent service. By collecting and responding to your feedback, we are able to continuously evolve our services to meet your needs. A low survey score on any survey triggers a Red Alert in our system, prompting management to follow up within 48 hours and take action, as needed. Our closed loop process ensures an action plan will be developed with you to correct the issues. Our surveys for City of Riverside will Include:
- Transition assessments that track your satisfaction to identify areas where we can better serve City of Riverside and improve our transition processes - Client loyalty surveys for City of Riverside to rate your experlence with us so we can Identify our strengths and opportunities for improvement - Real-time surveys using our online client feedback tool that allows City of Riverside to rate your experience with Allied Universal® any day at any time • Employee Surveys - Ensuring employee satisfaction is essential to our quality assurance program. We survey our employees al key louchpoints when they are first hired (on day 3, 15, 30 and 60) using artificial intelligence-enabled text messaging that provides a quick and easy process to measure employee satisfaction and identify any issues that need to be resolved. If issues are reported, our system aufomatically sends follow-up texts to validate concerns and escalate to the management team. Throughout their employment, all employees have 24/7 access to Allied Universal® Voice for real time reporting of any Allied Universal" Response to City of Riverside 16
ALLIEDUNIVERSAL
.-. There in yo.
concerns as well as a third party-operated 24/7 ethics hotline (http:://aus.ethicspoint.com) to anonymously report suspected compliance issues without fear of retaliation.
MEASURING RESULTS
Allied Universal® strives to bring value to City of Riverside with superior service. Our Quality Assurance Program underscores our focus on continuous improvement and includes use of our corrective action process to control non-conformance and proactively drive improvements in the program. Our process for analyzing our security program performance includes:
• Comprehensive Performance Measurements - We measure our performance on multiple levels, including management effort toward fulfillment of contract terms and goals, recruiting and retaining top-quality employees, recognizing and rewarding successes, and maintaining a focused effort of continuous service improvements through analysis of the following:
- Weekly service hours - Overtime, billed overtime, billed hours - Employee retention and tenure
Recognition and rewards
- Training
- Incidents
Performance evaluations
- Trends
- Customer satisfaction survey results
- Best practices
- Goals and improvement processes
• Quality Business Reviews - We will schedule regular meetings belween City of Riverside's security management team and our local management to:
- Review performance measurements
- Recognize accomplishments
- Create benchmarking for future reviews
- Establish measurable goals
• Customer Action Plan - If issues arise on City of Riverside's account, we will implement a formal Customer Action Pian to document your concerns and assign a due date and responsible party to correct the situation. Once the issue is properly handled, we will ask that you sign the Cusiomer Action Plan Form to acknowledge that your concerns were addressed successfully.
ADDITIONAL QUALITY ASSURANCE RESOURCES
While our local office will serve as your primary point of contact, the Allied Universal® Service Assurance Center Is avallable to assist City of Riverside after hours and for special emergency needs. Located in our Technology Center in Richardson, Texas, our Service Assurance Center offers:
• 24/7/365 Avallabllity - Operating around-the-clock
• Call forwarding - Branch office calls are forwarded to the Service Assurance Center at the close of each business day.
Allied Universal Response to City of Riverside :17
ALLEDUNIVERSAL
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• Crisis Communications - Hub for crisis management communicatons providing support for hurricanes, blizzards, floods and other events
• Special Coverage - Serving as a communication conduit for emergency coverage needs • Scheduling Support - Monitoring all securlty professional schedules, which helps to ensure accurate payroll and billing
• Immediate Notifications - Dispatching calls and messages immediately to the appropriale manager (home, phone, or cell phone)
EMERGENCY RESPONSE PLANNING
When City of Riverside partners with Allied Universal®, you will benefit from our track record of collaborative emergency response planning and participation. We pair extensive resources with proven best practices designed to help you respond effectively to any emergency. We will work closely with City of Riverside to implement emergency response protocols tailored to your needs and locallon, ensuring that Security Professionals and Managers at your site are ready to respond quickly and efficiently.
With over 4,200 officers in the Inland Empire offices, and over 40,000 in the State of California, Allied Universal® provides unmatched support when you need us most. As City of Riverside's liaison to local law enforcement and emergency management agencies, professional organizations, and others, we are on the forefront of emergency preparedness, sharing information and proactively assessing emerging threats.
Allied Universal® planning scenarios include:
• Active Shooter/Armed Attacker
workplace Violence
Evacuations/Shelter-in-place
Medical Emergencies
Bomb Threats
Utility Outages
• Flooding
• Severe Weather
Fires
Elevator Entrapment
Explosions
• Demonstrations
• Criminal Activity
• Pandemic/Contagious Disease
• Hazmat Spills
Allied Universal® reinforces preparation with inspections, tabletop exercises and drills to ensure securlty teams are ready to execute emergency plans. Unannounced inspections include evaluation of Security Professional knowledge of how to react to a range of scenarios. Tabletop exercises offer interactive, scenario-based sessions that strengthen critical decision making and reinforce protocols to prepare security, facilities, and management teams for emergencies. We use periodic drills to Allied Universat* Response lo City of Riverside 18
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create realistic emergency response scenarios that bring plans to life and identify areas for improvement.
Our emergency preparedness also includes sharing Information with City of Riverside. Allied Universat provides access to inspection results through our client services portal. We also provide awareness information from our online Security Resource Center for City of Riverside to share throughout your organization to further enhance your emergency planning and preparation.
Allied Universal* Response lo City of Riverside 19
EXHIBIT "B"
COMPENSATION
Wackly Annual
No Account Description sun lÀon Tue Wod The Sot Yagr-1 Year-? Hours Hours
CY - Cly Coperation Yard 24.00 24.00 24.00 24.00 24.00 24.00 168.00 0,736.00 S 7.852.40 8,100.02 SY-Cly Cop Yard I Add GY 8.00 $6.00 2,912,00 $ 34,070.40 35,100.08 7,B42.40 8,100.02
7,B42.A0 9.100.02
15,724.80 16.300.04
7,862.40 8.100.02
37,31200 10,5:0.10
7.B42.40 8,100.02
7.852.40 8,100.02
47,174,40 49,400,12
47.174.40 19.600.12
31.449.60 32,400.08
Sub latal • CCY 32.00 32.00 32.00 32.00 32.00 32.00 32.00 224.00 11,648.00 262,080.00 's 270,000.64 SEB: Moren p.00 4.00 4,00 100 4.00 4.00 20.00 11.040.00 35.10000 $ 36,140.00
0.00 8.00 3.00% 800 ฿.00 ฿.00 48.00 2.486,00 56.160.00 57.857.28 LI8 - Arington Library Vehicle Pal/**» 4.50 234,00 • $ 5.265.00 5:424.12 L3 - CentraliNev/ Moin Ex! 24.00 24.00 24.00 24.00 24 m 28.00 24.00 168.00 2,496,00 56.16000 57,857.28 LIB - Control/New Mak 0.00 8,00 8.00 80C B.0D 8,00 48.00 2,496,00 56,160.0D $ 57,857.28 Lta - Eatside LEvory D.00 8.00 4.00 ДОг BAD 8.50 18.00 2.496.00 S6,140.00 57,657.28 LA • I.o Simnest bitkuy 0.00 8.00 2.03 800 8.00 48.00 2,496.01 $6.160.00 57,057.28 l0 LAB - Lo Siona Libuy Vehicle Policia* 4.50 234,00 5.265.00 5.424.12 11 LiB - Money 0.00 8.00 8.00 8.00 ฿.00 8.00 48.00 2,496.01 56.160.00 57.857.28 12 18: Orange Teroce 0.0O 4.00 4.00 4.00 :4.00 34.00 :20.00 1.040,00 5: 135.102.00 /36.160.80 Sub Tolal 2 - LIB 24.00 24.00 72.00 72.00 72.00 72.00 72.00 457.00 17,524.00 417,690.00 430,313.62 13 PAR - Atlanzo 0.C0 13:00 13.D0 13.0% 1300 1100 0.C0 83.00 3,276,00 73.710.00 75.937.68 PAS • Borinci 1200 12,00 12.00 1200 10.00 0.00 $0.00 2.016.00 $7.060.00 69,910,68
0.00 15 PAS - BOUIns YIC 0.00 8.00 8.00 8.00 800 8.00 0.00 10.00 2.080.00 46.800.00 48.214.40 16 PAR - BOUTS VIC DI 0.00 3.00 3.00 3.00 300 3,00 0.00 15.00 780.00 26.325.00 27.120,60 PAR - Coser Chavez Community Cenler 0.00 13.00 13.00 13.00 73.00 D.80 630n 3276,00 73,710.00 75,937.6a 18 PAs - Dale Senr Center* 0.00 10.00 10.00 10.00 10.00 10.00 B.CO 50.00 2,400.00 56,500.00 .03.268.00 PAR - Goetse DCO 10.00 10.00 11.0 D.CO $1.00 2,662.00 59,670.00 .81,473.36 20 PAR - Les Sicarca D.CO 13.00 13.00 13.00 13,00 11.00 0.00 63.00 2,276,00 73,710.00 75.937,A9 21 PAS - Morcy 0.00 2.00 2.00 2.00 2 0D 200 0.00 10,00 $20.01 17.650.00 18.090.40 22 PAR - Crange Tarace Evening 0,00 1.30- 1.50 1.50 1.50 200 0.00 8.00 416.00 • 14.464.32 23 PAt - Dronge ferace Morning 0.00 2.50 2.55 2.50 2.50 2.50 0.00 12.50 $50.00 21.937.50 22,030.50 Subs Tolal 3- PRKS 0.001 86.00 68.0D 69.00 80.50 0.00 433.50 22.542.00 533,812.50 $49,945.60 24 RPu-lilles Operalions Cenler 24.50 24.00 24.00 24.00 24,00 24.00 168:00 0,736.00 .196.560.00 202,500.48 25 RPA: Casa Blanca Rescurce Center 0.00 11.50 11.50 11.50 11.50 0.C0 $7.50 2,990.00 67.275.00 69.300.20 26 RPU- Grange Squera 0.00 12.50 12.50 12.50 12.50 600 68.60 3.582.00 $ 90,145.00 82.567,16 Sub Tolal 4 - RPU 24.00 48.00 48.00 48.00 30,00 294.00 15.286,00 343,980.00 354,375.84 27 CH - City Holl 0.00 24.00 24.00 24.00 2430 120.00 6.240.00 410.400.00 144,643.20 28 CH - City Council Meelings"* 0.00 4.00 0.05 0.00 D.CO 4,00 208.00 7.020.00 7.232.18 29 CIl - Special Events" 0.00 4.00 0.00 0.00 Đ.00 D.00 4,00 200.00 7,020.05 7,232.18 Sub Tolal6 - CH 32,00 24.004 24.00 24.00 0.001 128,00 6.686,00 $ :154,440.00 3 159.107.521 30 PW. WOCP Vehicle Pairol Goll Cat 8.00 8.00 8.00 800 ฿.00 800 56.00 2.712.00 S 65.520,00 _ 67.500.16. 31 2.00 2.00 2.00 2.00 2.00 2.00 14,00 728.00 $ 24.570.005 25.312.66 32 PW. Gerage 1.23.647 Volicle Patros ol 24,00 24.00 24.03 24.00 24.00 24,00 168.00 8.796.00 223,16000 # 223,090.40 Sub Tolal 6 - PW 34.00 34.00 34.001 34.00 3400) 34.001 34.00 238.00 12,376.005313,230.00 321,693.20 Grand tola) 86.034.00 3 2.025,232.50 3 2.085.436.2
2 Guards (Popper Spray Corried)
Total Contract Amount for the period 7/1/2023 to 4/90/2025 154110060.72 Hourty Rola Hovily Rate
• Your Оле Year two
Raguar alled Rola For Hour 22.50 23.18
Oraline alled Role Pat Hour $ 33.75 3477
EXHIBIT "C"
KEY PERSONNEL
COMPANY/KEY PERSONNEL
Director of Operations
Kiet Phan (510) 409-8253
Region Vice President
Erik Fields (714) 269-9167
President Southwest Region
Steve Claton (714) 360-5077
Senior Vice President, Government Services
Charles Bohnenberger (484)213-6420
Governmental Specialist
Tad Garabedian (213) 800-2996
General Manager (Inland Empire)
Charles C. Hull (714) 240-3010
Client Manager (Inland Empire)
Lisa Micucci (909) 238-9238