6/8/2023
1 RiversideCA.gov1
RiversideCA.gov
PUBLIC UTILITIESOUTAGE COMMUNICATIONCity CouncilJune 2023Riverside Public Utilities RiversideCA.gov2
OVERVIEW OF ELECTRIC SYSTEM
Maintain99.2 MilesTransmission Lines Maintain1,351 MilesDistribution LinesMaintain15Substations 6/8/2023
2 RiversideCA.gov3
•At 5:17 pm – Cause:–Broken Guy Wire–Contact with Overhead Conductor•Outage = 2,480 customers.•At 5:37 – Response: –Outage event created–Staff in route to investigate.•At 6:22 pm – Event Complete: –Broken Guy Wire removed–Power RestoredOUTAGE EVENT MARCH 10, 2023 Guy WiresOverhead Conductor
RiversideCA.gov4
•Total Duration of Outage = 1 hour, 5 min•The Outage Map located on the City’s Website was accurate and in real-time during the entire duration of the outage.•Riverside, California | City of Arts & Innovation (riversideca.gov)OUTAGE DETAILS 6/8/2023
3 RiversideCA.gov5
OUTAGE MAP
RiversideCA.gov6
OUTAGE MAP
6/8/2023
4 RiversideCA.gov7
COMMUNICATION TO CUSTOMERS•Website – Outage Map•Call Center – During working hours•311•Automated phone system after hours–Grid Control Center RiversideCA.gov8
OUTAGE MANAGEMENT SYSTEM (FUTURE STATE)
6/8/2023
5 RiversideCA.gov9
OUTAGE MANAGEMENT SYSTEM BENEFITS•Direct Communication with Customers•Automated phone calls to affected customers•Provide customers with timely and accurate estimates on restoration times. •Instant Notifications to RPU staff•Reduce the costs associated with outages •Able to utilize date from existing applications such AMI and SCADA systems to identify outage locations.•Multi-year project, implementation in Spring 2025 RiversideCA.gov10
QUESTIONS?