1 AMENDMENT TO PROFESSIONAL CONSULTANT SERVICES AGREEMENT SEDGWICK CLAIMS MANAGEMENT SERVICES, INC. Parada Claims Administrator Service (RFP No. 2207) THIS FIRST AMENDMENT TO PROFESSIONAL CONSULTANT SERVICES AGREEMENT First is made and entered into this __________ day of ____________________, 2023, by and between the CITY OF RIVERSIDE, a California charter city and municipal corporation , and SEDGWICK CLAIMS MANAGEMENT SERVICES, INC., an Illinois corporation authorized to do business in California ) , as follows: RECITALS WHEREAS, the City and Consultant entered into that certain Professional Consultant Services Agreement, dated September 27, 2022, for Parada Claims Administrator Services (RFP No. 2207) WHEREAS, the City desires additional services pursuant to the Agreement, as described in Exhibit A-1, Additional Scope of Work; and WHEREAS, the Consultant desires to provide said additional services as requested by the City; and WHEREAS, as consideration for said additional services, the City and Consultant desire to amend the Agreement to increase compensation/payment to Consultant by One Hundred Fifty-Five Thousand Three Hundred Fifty Eight Dollars ($155,358); and NOW, THEREFORE, incorporating the recitals set out above and the exhibits set out below, in consideration of the mutual covenants of the Parties hereto, the sufficiency of which is hereby acknowledged, the Parties mutually agree to the following amendment to the Agreement: 1. Section 1, Scope of Services, as depicted in EXHIBIT is hereby amended to add services to be provided by the Consultant under the Agreement, as more particularly described in EXHIBIT -1 2. Section 3, Compensation/Payment, as depicted in EXHIBIT is hereby amended to increase the compensation/payment in the amount of One Hundred Fifty-Five Thousand Three Hundred Fifty-Eight Dollars ($155,358), as more particularly described in EXHIBIT B-1, to increase the aggregate value of the Agreement to Four Hundred Seventy-Five Thousand Six-Hundred and Thirty Three Dollars ($475,633). 3. All other terms and conditions of the Agreement between the Parties, which are not inconsistent with the terms of this Amendment, shall remain in full force and effect as if fully set forth herein. [SIGNATURES ON FOLLOWING PAGE] 2 IN WITNESS WHEREOF, the Parties hereto have caused this Amendment to Professional Consultant Services Agreement to be duly executed the day and year first above written.CITY OF RIVERSIDE,a California charter city and municipalcorporationBy:___________________________City ManagerAttest:_________________________City ClerkCertified as to Availability of Funds:By: __________________________ Chief Financial OfficerApproved as to Form:By:___________________________ Byron Shibata Senior Deputy City Attorney SEDGWICK CLAIMS MANAGEMENT SERVICES, INC., an Illinois corporationauthorized to do business in CaliforniaBy:________________________________Printed Name:_______________________Title:______________________________andBy:________________________________Printed Name:_______________________Title:______________________________
3 A ORIGINAL SCOPE OF SERVICES
4 A- ADDITIONAL SCOPE OF SERVICES The following information was provided by the consultant and represent the change order approved by the City to upgrade the claim notices to include City branding and color. Please see below chart for pricing that includes the #10 envelope, double-sided print with the colored logos. Please note, the postage rate provided reflects an estimated presort discount. Exact postage rate will be determined once we finalize the mail run.
Quantity Type Printing Estimated Postage Total Rate Total 157,475 Double-sided with color logos $0.2199 $0.5150 $0.7349 $115,728.66 5 B ORIGINAL COMPENSATION
6 -1 ADDITIONAL COMPENSATION
Project RiversideAssumptions and Notes:1. Mail 2-page letter (4,383)2. Receive and process undeliverable mail (assumes 10% of which 5% is forwarded)3. Perform skip-tracing on undeliverable mail without forwarding address and remail (assumes 80% success rate)4.5. Host dedicated settlement website with online claim filing capability and secure online client reporting portal6. Receive and process claims from former customers (6,000 additional claims with 80% online and 20% paper)7.8.9 Manage and reconcile Qualified Settlement Fund10. Distribute settlement payments to former customers who filed a claim (assumes quarterly distributions)11. Email reminder campaigns to former customers with an uncashed check12 Assumes period of April 1, 2023 - June 30, 2024Cost EstimateCase-Specific Website with Online FilingAssumes 5 hours at average estimated rate of $185/hr.925$ Monthly hosting ($250/month) 4,000$ 4,925$ Contact Center34,800$ 34,800$ Mail NoticePrint and mail noticeEstimated items mailed 4,383 Printing/Materials/Mailing Services 0.21$ 920$ 920$ Track undeliverables; remail forwards 200$ Research undeliverables (skip-trace); remail 3,150$ 3,350$ 4,270$ Process Forms (Former Customers)Process mailed forms Estimated forms received 1,200 Cost per form 2.50$ 3,000$ Process online forms Estimated forms received 4,800 Cost per form 1.25$ 6,000$ Validate forms; final review; identify and resolve issues 1,500$ Assumes 20 hours at $75/hr.10,500$ Host toll-free number and IVR menu; answer and document calls; monthly charges ($175/month for 60 months) and per-minute chargesToll-free number with IVR and live operators Postcard reminders to former customers who have not yet filed a claim ConfidentialDavid Isaac - Executive Managing Director(917) [email protected] reminders to former customers who have not yet filed a claim Host dedicated website with downloadable forms, and online claim submission; create secure online client reporting portal
Email Reminder NoticeFirst ReminderCreate list for email, finalize content, implement email reminderEstimated Emails: 42,000 5,000$ Second ReminderCreate list for email, finalize content, implement email reminderEstimated Emails: 37,800 5,000$ 10,000$ Mail Reminder PostcardFirst ReminderPrint and mail reminder postcard noticeEstimated items mailed 2,345 Printing/Materials/Mailing Services 0.25$ 586$ 586$ 586$ First ReminderPrint and mail reminder postcard noticeEstimated items mailed 2,110 Printing/Materials/Mailing Services 0.25$ 528$ 528$ 528$ Distribute BenefitsAcount management; reconciliation1 12,550$ Printing and mailing checks (plus postage included with expenses below)Estimated Items Mailed 6,000 Printing/Materials/Mailing Services 0.95$ 5,700$ 5,700$ Research undeliverables (skip-trace); remail; reissue checks 1,050$ 19,300$ Email Reminder NoticeCreate list for email, finalize content, implement email reminderEstimated Emails: 1,200 1,550$ Project ManagementEstimated Months: 16 Assumes 20 hours at estimated average hourly rate of $135 43,200$ Sub-Total Fees 129,659$ ExpensesPostage is estimated and JND will obtain best possible presort discounted rate.25,699$ Sub-Total Expenses 25,699$ 155,358$ Plus 10 hours of David Isaac provided at no cost.Fees & ExpensesEstimated expenses including but not limited to postage, P.O. Box ($150/month), hard-copy box storage ($1.50/box per month), copying ($0.20/page), data security and storage ($0.006/record), bank fees, domain charges ($100/year), NCOA, etc.Interaction with parties, design, implement and manage email notices and reminders, mailed notices and check mailing, status reports, supervision of project team, systems support and database management, resolution of issues, drafting affidavits 7 C ORIGINAL KEY PERSONNEL