Case Studies and Best Practices ● Page 1
Naman Sharma, Bloomberg Harvard Summer Fellow, Office of Mayor, City of Riverside Case Studies and Best Practices
Assessment Frameworks and Performance Metrics
1. Active Contract Management: How Gover nments Can Collaborate More Effectively with Social Service Providers to Achieve Better Results By Harvard Kennedy School Government Performance Lab
https://govlab.hks.harvard.edu/files/active_contract_management_brief.pdf.
2. City of Long Beach Is All In on Addressing Homelessness: Data Dictionary By City of Long Beach via GitHub
https://github.com/City-of-Long-Beach-Public/eoc-homelessness/blob/main/homelessness- data-dictionary.md
3. Data Maturity Assessment Framework
By Smart Cities Mission, Ministry of Housing and Urban Affairs, Government of India https://dmaf.mohua.gov.in/assets/pdf/scm-dmaf.pdf.
4. Los Angeles Homeless Services Authority Performance Improvement By Harvard Kennedy School Government Performance Lab
https://govlab.hks.harvard.edu/los-angeles-homeless-services-authority-performance- improvement.
5. Outcome and Process Metrics Recomme ndations Developed for Seattle’s Homeless Services Contracts
By Harvard Kennedy School Government Performance Lab
https://govlab.hks.harvard.edu/files/govlabs/files/seattle_homelessness_outcome_metrics_pr esentation.pdf
6. Shaking up the Routine: How Seattle Is Implementing Results-Driven Contracting Practices to Improve Outcomes for People Experiencing Homelessness By Hanna Azemati and Christina Grover-Roybal, Harvard Kennedy School Government Performance Lab
https://govlab.hks.harvard.edu/files/govlabs/files/seattle_homelessness_rdc.pdf.
7. What Works Cities Ce rtification: Assessment
By What Works Cities Certification, Bloomberg Philanthropies https://whatworkscities.bloomberg.org/assessment/.
Case Studies and Best Practices ● Page 2
Naman Sharma, Bloomberg Harvard Summer Fellow, Office of Mayor, City of Riverside Frameworks and studies for Understanding and Addressing Homelessness
1. A New Direction: A Fr amework for Homelessness
By Stephen Gaetz and Erin Dej
https://www.homelesshub.ca/sites/default/files/attachments/COHPreventionFramework_1.pd f.
2. California Statewide Study of People Experiencing Homelessness By Benioff Homelessness and Housing Initiative
https://homelessness.ucsf.edu/our-impact/our-studies/california-statewide-study-people- experiencing-homelessness
3. Evolving an Evidence -based Model for Homelessness Prevention By Abe Oudshoorn, Erin Dej, Colleen Parsons, and Stephen Gaetz https://doi.org/10.1111/hsc.13000
4. Functional Zero: A Definition for Ending Homelessness for a Population By Community Solutions
https://community.solutions/built-for-zero/functional-zero/.
5. Reducing and Preventing Homelessness: Lessons from Randomized Evaluations By Abdul Latif Jameel Poverty Action Lab, MIT
rph_homelessness-evidence-review.pdf (povertyactionlab.org)
6. The Homelessness Paradox
By Akrur Barua, Rachel Frey, Nagen Suriya, and Karen Byrnes, Deloitte Insights https://www2.deloitte.com/us/en/insights/economy/problem-of-rising-homelessness- advanced-economies.html.
7. Yes, There’s a Better Way to Measure Homelessness than the Annual Point-in-Time Count
By Bethany Snyder, Community Solutions
https://community.solutions/yes-theres-a-better-way-to-measure-homelessness-than-the- annual-point-in-time-count/.
Case Studies and Best Practices ● Page 3
Naman Sharma, Bloomberg Harvard Summer Fellow, Office of Mayor, City of Riverside Best Practices of Data-Driven Governance
1. Addressing Homelessness with Data Analytics
By Mahesh Kelkar, Rachel Frey, Nagen Suriya, and Shane Engel, Deloitte Insights https://www2.deloitte.com/us/en/insights/industry/public-sector/homelessness-data.html.
2. Analytics Excellence Ro admap: A Four-Stage Maturity Model for Data-Driven Government
By Jane Wiseman, Ash Center for Democratic Governance and Innovation, Harvard Kennedy School
https://hwpi.harvard.edu/files/datasmart/files/analyticsexcellenceroadmap.pdf?m=162929669 4 3. Boston CityScore
By City of Boston
https://www.boston.gov/innovation-and-technology/cityscore.
4. Finding Solutions to Los A ngeles’ Homelessness Crisis By McKinsey
https://www.mckinsey.com/industries/public-sector/our-insights/homelessness-in-los- angeles-a-unique-crisis-demanding-new-solutions#/.
5. Lessons from Leading CDOs: A Fr amework for Better Civic Analytics By Wiseman, Jane, Ash Center for Democratic Governance and Innovation, Harvard Kennedy School
https://ash.harvard.edu/files/ash/files/leasons_from_leading_cdos.pdf.
6. The Chief Data Officer in Government: A CDO Playbook By Deloitte Center for Government Insights
https://www2.deloitte.com/content/dam/insights/us/articles/5004_CDO-Data- strategy/DI_CDO-in-govt-playbook.pdf
Case Studies and Best Practices ● Page 4
Naman Sharma, Bloomberg Harvard Summer Fellow, Office of Mayor, City of Riverside Data Dashboards
1. City of Long Beach Homelessness Dashboard
By City of Long Beach
https://perma.cc/G6YR-9N7X
2. Functional Zero Dashboard
By County of Los Angeles- Homeless Initiative
https://homeless.lacounty.gov/functional-zero/.
3. Homelessness Program Dashboard
City of San José
https://www.sanjoseca.gov/your-government/departments-offices/housing/homelessness- program-dashboard
4. Homeless Service and Programs Dashboard
By San Diego Housing Commission
https://www.sdhc.org/homelessness-solutions/city-homeless-shelters-services/dashboard/.
5. How Dashboards Can Help Cities Improve Early Childhood Development By Fiona Smith, Emma Martinho-Truswell, Oliver Rice, and Jessica Weereratne, Open Data Institute for Bernard van Leer Foundation
https://files.eric.ed.gov/fulltext/ED582025.pdf.
6. One Seattle Homelessness Action Plan
By City of Seattle
https://experience.arcgis.com/experience/af548fd66fc94e98a5067b299b7d1209/page/Page/ #home-layout-large_block_50