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1 RiversideCA.gov
City Council
October 3, 2023
Department Overview and
Employee Recognition
for FY2023
Innovation and Technology Department
RiversideCA.gov
2 The mission of the Innovation & Technology
Department is to work collaboratively with
other departments and organizations to
improve the quality of life in the City through
economic development; achieve innovative,
practical, and reliable solutions to City
problems, optimize processes through
information technology leadership and
professional services; and provide an exciting,
challenging, and rewarding environment
where team members derive satisfaction from
challenging assignments, and the success of
City of Riverside departments in meeting their
operational and service objectives.
OUR MISSION
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3 The IT Department has aligned with other City
Departments to make the city’s goal of establishing
itself as an internationally recognized center for
innovation a reality. Examples of our efforts include:
OVERVIEW
• EngageRiverside.com (open data)
• Free Wireless at libraries and various community centers • 311 system for citizen reporting and inquiries (includes mobile app)
• Reverse 911 to notify citizens about power outages and emergencies
RiversideCA.gov
4 ORGANIZATION
George Khalil
Chief Innovation Officer
Strategic Initiatives
Chris Tilden
Deputy Chief Innovation Officer
• Applications
• Database
• Enterprise Resource
Planning
• Network Services
• Operations
• Video Security
• Web Apps
Innovation
Prasad Mahale
Deputy Chief Innovation Officer
• Innovation
• Business Process Automation
• Data Analytics
• GIS
• Project & Portfolio
Management
• Client Services
• Awards & Recognition
Cybersecurity
Vacant
Chief Innov. Security Officer
• Identify, protect, detect,
respond and recover from
cybersecurity events
Administration
Jessica Gordon
Admin Services Manager
• Budget
• Contracts
• Personnel
• Policy
• Purchasing
• Special Projects
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5 2019 BY THE NUMBERS
>93%
Excellent Service Rating
per surveys of completed tickets
16,107
Tickets
Completed
FY 2023 BY THE NUMBERS
9,000+
Connected Devices
Managed Daily
266+ Wiring Closets
managed across 57
locations
1,200,000+
Cyberattacks
Prevented
57 Projects Completed
(including new system
implementations, upgrades,
development, etc.)
63 Full-time staff
232
12v 20ah Backup Batteries Replaced
(for uninterruptible power)
RiversideCA.gov
6 ACCOMPLISHMENTS & MILESTONES
Migrated enQuesta and Oracle Databases
for improved disaster recovery
Restructured City Network Share Drives and
Permissions for enhanced performance and
reliability
Completed Watchguard storage upgrade to
ensure we do not run out of space for Police
body-worn and in-car camera footage
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7 ACCOMPLISHMENTS & MILESTONES
Completed 311 Riverside Spanish project
Completed RPU stop service and transfer service web forms Completed Mayor's Letter of Recommendation web application Completed Citywide Video Infrastructure Upgrade project RiversideCA.gov
8 ACCOMPLISHMENTS & MILESTONES
Completed Citywide Major Internet Firewall Upgrade project Completed Robotic Process Automation Project for Finance Completed Historic Viewer project
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9 DEPT AWARDS & RECOGNITION
2022 Award of Excellence
from the Municipal Information Systems
Association of California
2022 4th place award by the Center for Digital
Government digital cities survey
2022 finalist for a Red
Tape to Red Carpet
Award for “Start/Stop”
and "PulsePoint"
projects by the Inland
Empire Economic
Partnership
2022 Government Experience Award finalist for Cities
over 250,000 citizens from the Center for Digital
Government
RiversideCA.gov
10 STAFF AWARDS & RECOGNITION
Emely Dacara
Administration
2023 Quarterly Awards
Myrandust Hall
Operations
Nghi Quach
Applications
Marshall Place
Operations
1st Quarter 2 nd Quarter 3 rd Quarter 4 th Quarter
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11 STAFF AWARDS & RECOGNITION
Ivan Soto
Client Services
Arian Tay
Applications
Carlos Robles
Network
Jason Ha
Operations
2023 Innovation & Technology Officer Awards
RiversideCA.gov
12 STAFF AWARDS & RECOGNITION
Gurjot Singh Matthew Burrows
2023 Employee of the Year 2023 CIO Award for Outstanding Leadership 11 12
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13 RECOMMENDATIONS
That the City Council receive and file an overview of
the Innovation and Technology Department,
including recognition of the Department’s
employees.
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