Ambulance Response Compliance Review
AMR Compliance Summary
7/1/2021 – 06/30/2022
Prepared by Riverside County EMS Agency: Mar, 2022
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 2 of 41
CONTENTS
Riverside County Ambulance Response Time Compliance .......................................................................................................... 4 Overview ................................................................................................................................................................................... 4 West, Mid, and East County Areas Comparisons ..................................................................................................................... 5 West, Mid, and East County Areas Comparisons (Cont’d) ....................................................................................................... 6 Central Zone ................................................................................................................................................................................. 7 Central Zone: Response and Compliance Data ........................................................................................................................ 8 Central Zone: Subzone Response and Compliance Data .......................................................................................................... 9 Central Zone: Exemptions ...................................................................................................................................................... 10 Central Zone: Responses > 10 Minutes Late .......................................................................................................................... 11 Northwest Zone .......................................................................................................................................................................... 12 Northwest Zone: Response and Compliance Data ................................................................................................................. 13 Northwest Zone: Subzone Response and Compliance Data .................................................................................................. 14 Northwest Zone: Subzone Response and Compliance Data (Cont’d) .................................................................................... 15 Northwest Zone: Exemptions ................................................................................................................................................. 16 Northwest Zone: Responses >10 Minutes Late ...................................................................................................................... 17 Southwest Zone .......................................................................................................................................................................... 18 Southwest Zone: zone Response and Compliance Data ........................................................................................................ 19 Southwest Zone: Subzone Response and Compliance Data .................................................................................................. 20 Southwest Zone: Exemptions ................................................................................................................................................. 21 Southwest Zone: Responses > 10 Minutes Late ..................................................................................................................... 22 Desert Zone ................................................................................................................................................................................ 23 Desert Zone: Subzone Response and Compliance Data ......................................................................................................... 24 Desert Zone: Subzones Cont’d. and Responses >10 Minutes Late ........................................................................................ 25 Desert Zone: Exemptions........................................................................................................................................................ 26 Palo Verde Zone.......................................................................................................................................................................... 27 Palo Verde Zone: Exemptions and >10 Minutes Late ............................................................................................................. 28 Pass Zone .................................................................................................................................................................................... 29 Pass Zone: Exemptions and Responses >10 Minutes Late ..................................................................................................... 30 San Jacinto Zone ......................................................................................................................................................................... 31 San Jacinto Zone: Subzone Response and Compliance Data ................................................................................................. 32 San Jacinto Zone: Subzone Response and Compliance Data (cont.) ...................................................................................... 33 San Jacinto Zone: Exemptions ................................................................................................................................................ 35 San Jacinto Zone: Responses > 10 Minutes Late .................................................................................................................... 36 Mountain Plateau Zone .............................................................................................................................................................. 37 AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 3 of 41 Mountain Plateau Zone: Response and Compliance Data ..................................................................................................... 38 Mountain Plateau Zone: Exemptions and >10 Minutes Late ................................................................................................. 39 Ambulance Patient Offload Time ............................................................................................................................................40,41 AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 4 of 41
RIVERSIDE COUNTY AMBULANCE RESPONSE TIME COMPLIANCE
Overview
The Riverside County EMS System covers all 9-1-1 medical responses in Riverside County. American Medical Response (AMR) is the contracted ambulance provider for most of Riverside County, and this report outlines the AMR response time compliance in Riverside County through the end of December 2018. Data provided refers to the AMR-serviced Ambulance Operating Areas delineated in the master service agreement dated July 1, 2015.
Below is a map of the Ambulance Operating Areas, which are discussed in the corresponding Administrative Group meetings based on region. A complete map of the County with Response Time Zones labeled is available at http://www.remsa.us/zones
The West County Response Time Zones are responsible for approximately 66% of 9-1-1 calls made to AMR from the EMS System. East County and Mid County response zones make up about 14% and 20% of 9-1-1 call volume, respectively.
West County includes the Northwest, Southwest, and Central response zones. The City of Riverside is a subzone of the Northwest Zone, which accounts for more responses than all other subzones across the County.
Mid County region includes the Pass, San Jacinto, and Mountain Plateau Response Time Zones.
East County includes the Desert and Palo Verde Response Time Zones.
East County Mid County West County
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 5 of 41 West, Mid, and East County Areas Comparisons
14970
20089
0 5000
10000
15000
20000
25000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Responses
AMR - West, Mid, and East County Zones
Total 911 Ambulance Responses
2-year Review
West County Mid County East County
9703
13310
0 2000
4000
6000
8000
10000
12000
14000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Responses
AMR - West County Zones
Total 911 Ambulance Responses
2-year Review
Southwest Northwest Central
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 6 of 41 West, Mid, and East County Areas Comparisons (Cont’d)
3027
3970
0 500
1000
1500
2000
2500
3000
3500
4000
4500
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Responses
AMR - Mid County Zones
Total 911 Ambulance Responses
2-year Review
Mountain Pass San Jacinto
2240
2825
0 500
1000
1500
2000
2500
3000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Responses
AMR - East County Zones
Total 911 Ambulance Responses
2-year Review
Palo Verde Desert
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 7 of 41
CENTRAL ZONE
The Central Response Time Zone (RTZ) encompasses Moreno Valley, Perris, and unincorporated areas surrounding these cities. It borders the Northwest and Southwest Response Time Zones to the West, the Southwest RTZ to the South, and the Pass and San Jacinto RTZs to the East. It is divided into two subzones: the Moreno Valley Response Time Subzone (RTSZ) and the Perris and Unincorporated Areas RTSZ. During the period in review for this report, the Moreno Valley Subzone received higher 911 ambulance response volume than did the Perris and unincorporated area, as illustrated in the following charts. These charts cover overall 911 ambulance responses, response time compliance, compliance/responses by subzone, responses more than ten minutes late, and exemptions.
The maps referenced in this report are available at remsa.us/zones
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 8 of 41 Central Zone: Response and Compliance Data
2008
2885
94.5%
88.2%
84%
86%
88%
90%
92%
94%
96%
98%
100%
0 500
1000
1500
2000
2500
3000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Central Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
2008
2885
0 500
1000
1500
2000
2500
3000
3500
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Total Responses
AMR - Central Zone
911 Ambulance Responses
2-year Review
Central - Moreno Valley Central - Perris & Uninc.
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 9 of 41 Central Zone: Subzone Response and Compliance Data
788
1147
94.7%
86.1%
78%
83%
88%
93%
98%
0 200
400
600
800
1000
1200
1400
1600
1800
2000
2200
2400
2600
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Perris & Unincorp Subzone
Total 911 Ambulance Responses
2-year Review
911 Responses Compliance 90% Compliance Requirement
1220
1738 94.6%
89.0%
85%
86%
87%
88%
89%
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
0 200
400
600
800
1000
1200
1400
1600
1800
2000
2200
2400
2600
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Moreno Valley Subzone
Total 911 Ambulance Responses
2-year Review
Responses Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 10 of 41 Central Zone: Exemptions
221
1128
0 200
400
600
800
1000
1200
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Exemptions
AMR - Central Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
APOD Exemptions Non-APOD Exemptions
221
1128
10.2%
41.6%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
0 200
400
600
800
1000
1200
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Exemptions % of Zone Volume
Exemptions
AMR - Central Zone
Response Time Exemptions % of Volume
2-year Review
APOD Exemptions % of Volume
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 11 of 41 Central Zone: Responses > 10 Minutes Late
2 32
0 2
4 6
8 10
12 14
16 18
20 22
24 26
28 30
32 34
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
# of Responses >10min Late
AMR - Central Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 12 of 41
NORTHWEST ZONE
The Northwest Response Time Zone includes: Riverside, Corona, Norco, Eastvale, Jurupa Valley, and unincorporated areas of the County adjacent to these, as depicted in the Northwest Response Time Zone (RTZ) map. It borders the Southwest Zone to the South and the Central Zone to the East. The Northwest Zone is divided into three subzones: the Riverside City Subzone, the Corona & Unincorporated South Area Subzone, and the Norco & Unincorporated North Area Subzone. During the period in review for this report, the Riverside City Subzone received the highest volume of 911 ambulance responses, as is depicted in the following charts.
Included for review are: Northwest Zone compliance, 911 ambulance responses, exemptions, and responses more than ten minutes late.
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 13 of 41 Northwest Zone: Response and Compliance Data
4480
6215
93.8%
88.5%
86%
87%
88%
89%
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
0 500
1000
1500
2000
2500
3000
3500
4000
4500
5000
5500
6000
6500
7000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Northwest Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
4480
6215
0 1000
2000
3000
4000
5000
6000
7000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Total Responses
AMR - Northwest Zone
911 Ambulance Responses
2-year Review
Northwest - Corona & Uninc. South Northwest - Norco & Uninc. North Northwest - Riverside City AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 14 of 41 Northwest Zone: Subzone Response and Compliance Data
1597
1040
92.8%
84.5%
80%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
0 500
1000
1500
2000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Norco & North Uninc. Subzone
Total 911 Ambulance Responses
2-year Review
Responses Compliance 90% Compliance Requirement
2355
3225
94.9%
90.2%
89.0%
90.0%
91.0%
92.0%
93.0%
94.0%
95.0%
96.0%
0 250
500
750
1000
1250
1500
1750
2000
2250
2500
2750
3000
3250
3500
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Riverside City Subzone
Total 911 Ambulance Responses
2-year Review
Responses Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 15 of 41 Northwest Zone: Subzone Response and Compliance Data (Cont’d) 1085
1479
93.8%
88.7%
85%
87%
89%
91%
93%
95%
97%
99%
0 200
400
600
800
1000
1200
1400
1600
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Corona and South Uninc. Subzone
Total 911 Ambulance Responses
2-year Review
Responses Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 16 of 41 Northwest Zone: Exemptions
561
2548
0 500
1000
1500
2000
2500
3000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Exemptions
AMR - Northwest Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
APOD Exemptions Non-APOD Exemptions
561
2548
11.3%
41.0%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
0 500
1000
1500
2000
2500
3000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Exemptions % of Zone Volume
Exemptions
AMR - Northwest Zone
Response Time Exemptions % of Volume
2-year Review
APOD Exemptions % of Volume
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 17 of 41 Northwest Zone: Responses >10 Minutes Late
14 85
0 10
20 30
40 50
60 70
80 90
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
# of Responses >10min Late
AMR - Northwest Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 18 of 41
SOUTHWEST ZONE
The Southwest Response Time Zone includes multiple cities, including: Temecula, Murrieta, Lake Elsinore, Menifee, Canyon Lake, and Wildomar. There are two subzones, which are the Temecula & Murrieta Subzone, and the Unincorporated Area plus Lake Elsinore, Wildomar, Canyon Lake and Menifee. The Southwest Zone borders the Northwest and Central Zones to the North, the San Jacinto Zone to the Northeast, and the Mountain Plateau Zone to the East.
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 19 of 41 Southwest Zone: zone Response and Compliance Data
3215
4365
93.9%
86.1%
85%
87%
89%
91%
93%
95%
97%
99%
0 500
1000
1500
2000
2500
3000
3500
4000
4500
5000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Southwest Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
3215
4365
0 500
1000
1500
2000
2500
3000
3500
4000
4500
5000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Total Responses
AMR - Southwest Zone
911 Ambulance Responses
2-year Review
Southwest - LE, Menif, Wild, CL & Uninc. Southwest - Temecula & Murrieta AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 20 of 41 Southwest Zone: Subzone Response and Compliance Data
1259
1719
93.6%
86.2%
85.0%
87.0%
89.0%
91.0%
93.0%
95.0%
97.0%
99.0%
0 200
400
600
800
1000
1200
1400
1600
1800
2000
2200
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Temecula & Murrieta Subzone
Total 911 Ambulance Responses
2-year Review
911 Responses Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 21 of 41 1955
2683
94.1%
86.0%
82.0%
84.0%
86.0%
88.0%
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
0 200
400
600
800
1000
1200
1400
1600
1800
2000
2200
2400
2600
2800
3000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Lake Elsinore & Uninc. Subzone
Total 911 Ambulance Responses
2-year Review
911 Responses Compliance 90% Compliance Requirement
Southwest Zone: Exemptions
479
2079
0 500
1000
1500
2000
2500
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Exemptions
AMR - Southwest Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
APOD Exemptions Non-APOD Exemptions
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 22 of 41 Southwest Zone: Responses > 10 Minutes Late
479
2079
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
50.0%
55.0%
0 500
1000
1500
2000
2500
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Exemptions % of Zone Volume
Exemptions
AMR Southwest Zone
Response Time Exemptions % of Volume
2-year Review
APOD Exemptions % of Volume
7 66
0 10
20 30
40 50
60 70
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
# of Responses >10min Late
AMR - Southwest Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 23 of 41
DESERT ZONE
2107 2583
93.2%
83.1%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
0 250
500
750
1000
1250
1500
1750
2000
2250
2500
2750
3000
3250
3500
3750
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Desert Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
The Desert Ambulance
Operating Area includes
the Desert Zone
response criteria, which
include ten-minute
requirements in the
cities under contract
and up to sixty minutes
for the most rural areas
of the response zone.
Palo Verde zone
responses are now
being coordinated
through the Desert
Zone’s AMR Desert
Cities operations. A
comparison of the East
County zones is
available on page six of
this report.
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 24 of 41 Desert Zone: Subzone Response and Compliance Data
971
1284
93.6%
81.0%
80.0%
82.0%
84.0%
86.0%
88.0%
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
0 200
400
600
800
1000
1200
1400
1600
1800
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Palm Springs & Desert Hot Springs Subzone
Total 911 Ambulance Responses
2-year Review
911 Responses Compliance 90% Compliance Requirement
2107
2583
0 200
400
600
800
1000
1200
1400
1600
1800
2000
2200
2400
2600
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Total Responses
AMR - Desert Zone
911 Ambulance Responses
2-year Review
Desert - La Quinta, Coachella & Uninc. Desert - Palm Springs & DHS AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 25 of 41 Desert Zone: Subzones Cont’d. and Responses >10 Minutes Late 1069
1407
93.6%
84.2%
82.0%
84.0%
86.0%
88.0%
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
0 200
400
600
800
1000
1200
1400
1600
1800
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - La Quinta, Coachella, & Uninc. Subzone
Total 911 Ambulance Responses
2-year Review
911 Responses Compliance 90% Compliance Requirement
8 48
0 10
20 30
40 50
60 Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
# of Responses >10min Late
AMR - Desert Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 26 of 41 Desert Zone: Exemptions
9 227
0 50
100
150
200
250
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Exemptions
AMR - Desert Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
APOD Exemptions Non-APOD Exemptions
9 227
0.0%
2.0%
4.0%
6.0%
8.0%
10.0%
12.0%
14.0%
16.0%
18.0%
20.0%
0 50
100
150
200
250
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Exemptions % of Zone Volume
Exemptions
AMR Desert Zone
Response Time Exemptions % of Volume
2-year Review
APOD Exemptions % of Volume
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 27 of 41
PALO VERDE ZONE
131
248
97.3%
91.9%
89%
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
0 50
100
150
200
250
300
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Palo Verde Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
The Palo Verde Response
Time Zone includes the
County areas East of the
Desert Zone. It also
encompasses the city of
Blythe and Chuckawalla State
Prison, and is dispatched
from the AMR Desert Cities
Operations in the Desert
Zone.
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 28 of 41 Palo Verde Zone: Exemptions and >10 Minutes Late
5 0
2 4
6 8
10 Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Exemptions
AMR - Palo Verde Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
APOD Exemptions Non-APOD Exemptions
1 1 1 1
10 10
0 2
4 6
8 10
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
# of Responses >10min Late
AMR - Palo Verde Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 29 of 41
PASS ZONE
910
1208
91.1%
96.2%
89%
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
0 100
200
300
400
500
600
700
800
900
1000
1100
1200
1300
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Pass Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
The Pass Response
Time Zone includes
the cities of Banning,
Beaumont, and
Calimesa, and also
surrounds a large
section of Interstate
10. The zone contains
one hospital, and
averages 905 9-1-1
responses per month,
with an average of 69
late calls per month
during the period
covered in this
report.
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 30 of 41 Pass Zone: Exemptions and Responses >10 Minutes Late
23 391
0 50
100
150
200
250
300
350
400
450
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Exemptions
AMR - Pass Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
APOD Exemptions Non-APOD Exemptions
2 23
0 2
4 6
8 10
12 14
16 18
20 22
24 26
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
# of Responses >10min Late
AMR - Pass Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 31 of 41
SAN JACINTO ZONE
The San Jacinto Response Time Zone includes two subzones: Hemet city and the San Jacinto and Unincorporated Area subzone. The Hemet Subzone contains the majority of the 911 ambulance response volume for the zone. Response volume has been leveling off over the past few years, and this area experiences many Ambulance Patient Offload Delays (APODs).
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 32 of 41 San Jacinto Zone: Subzone Response and Compliance Data
2013
2685
91.1%
96.1%
89%
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
0 200
400
600
800
1000
1200
1400
1600
1800
2000
2200
2400
2600
2800
3000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - San Jacinto Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
2013
2685
0 500
1000
1500
2000
2500
3000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Total Responses
AMR - San Jacinto Zone
911 Ambulance Responses
2-year Review
San Jacinto - Hemet San Jacinto - San Jacinto & Uninc.
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 33 of 41 San Jacinto Zone: Subzone Response and Compliance Data (cont.) 922
1199
90.7%
96.3%
89.0%
90.0%
91.0%
92.0%
93.0%
94.0%
95.0%
96.0%
97.0%
98.0%
99.0%
100.0%
0 200
400
600
800
1000
1200
1400
1600
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - San Jacinto & Uninc. Subzone
Total 911 Ambulance Responses
2-year Review
911 Responses Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 34 of 41 1091
1525
90.3%
96.3%
89.0%
90.0%
91.0%
92.0%
93.0%
94.0%
95.0%
96.0%
97.0%
98.0%
99.0%
100.0%
0 200
400
600
800
1000
1200
1400
1600
1800
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Hemet Subzone
Total 911 Ambulance Responses
2-year Review
911 Responses Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 35 of 41 San Jacinto Zone: Exemptions
55 851
0 100
200
300
400
500
600
700
800
900
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Exemptions
AMR - San Jacinto Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
APOD Exemptions Non-APOD Exemptions
55 851
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
9.0%
10.0%
11.0%
12.0%
0 100
200
300
400
500
600
700
800
900
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Exemptions % of Zone Volume
Exemptions
AMR - San Jacinto t Zone
Response Time Exemptions % of Volume
2-year Review
APOD Exemptions % of Volume
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 36 of 41 San Jacinto Zone: Responses > 10 Minutes Late
48 3 3
0 10
20 30
40 50
60 Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
# of Responses >10min Late
AMR - San Jacinto Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 37 of 41
MOUNTAIN PLATEAU ZONE
The Mountain Plateau Response Time Zone consists of several rural communities and has no hospitals within the zone. The AMR ambulance response volume in the Mountain Zone averages 114 9-1-1 ambulance responses per month (2018 data) with an average of five late calls per month.
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 38 of 41 Mountain Plateau Zone: Response and Compliance Data
87 155
91.1%
97.7%
89%
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
0 20
40 60
80 100
120
140
160
180
200
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Compliance
Responses
AMR - Mountain Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 39 of 41 Mountain Plateau Zone: Exemptions and >10 Minutes Late
17 0
2 4
6 8
10 12
14 16
18 Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
Exemptions
AMR - Mountain Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
Non-APOD Exemptions APOD Exemptions
6 0
2 4
6 8
10 Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2020 2021 2022
# of Responses >10min Late
AMR - Mountain Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 40 of 41
AMBULANCE PATIENT OFFLOAD TIME
0:00
0:00
0:00
1 0:00
1 0:00
00:00
0:00
0:00
0:00
0:00
00:00
an eb Mar Apr May un ul Au Sep ct No Dec
ours
01 ours 01 ours 0 0 ours 0 1 ours 0 ours
AMR Compliance Summary 7/1/2021 through 06/30/2022 - Page 41 of 41