AMR Customer Surveys 2023 — Safety, Wellness, and Youth Committee, October 18, 2023

AMR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name RCH
Employee Name Shaun Kinsey_ Title: Director of EMS & Outreach Date of Visit
Type of Facility (Circle One)
SNF Acute Care
Hospice Hospital
Other
American Medical Response. 1. Our facility is very pleased with the overall level of customer service provided by Strongly Agree Agree
Neutral Disagree Strongly
5 4 Disagree
3 2
1 ambulance services. 2. The AMR dispatch center provides an easy customer-friendly method of ordering Strongly Agree Agree
Neutral Disagree Strongly
5 Disagree
3 2
1 3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree
Neutral Disagree Strongly
5 Disagree
4 3
2 1
AMR.

A Global Medical Response Solution
service. 4. Upon their arrival, AMR field crews are very courteous and provide excellent customer Strongly Agree Agree Strongly
Neutral Disagree
5 Disagree
4 3
2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly Agree Agree
Neutral Disagree Strongly
5 4 Disagree
3 2 1
achieve a common goal. 6. AMR field crews communicate openly and work well with facility employees to Strongly Agree Agree
Neutral Disagree Strongly
5 Disagree
4 3
2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Agree
Neutral Disagree Strongly
5 Disagree
4 3
2 1

8. We would use AMR ambulance service(s) again.

Strongly Agree Agree
Neutral Disagree Strongly
5 Disagree
4 3
2 1
AMR
A Global Medical Response Solution
As a customer, how do you feel AMR's service could improve? will in return decrease lengthy ETA's to pick up Increase staffing which patients
Thank you for your time.

We really appreciate your feedback!
AMR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name RUHS-ETS/ITF_
Employee Name Pamela Shellner_
Title_Executive Director
Date of Visit
Type of Facility (Circle One)
SNF Acute Care
Hospice Hospital
Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Strongly
Disagree
Disagree
5 4 3
2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3
2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Strongly
Disagree
Disagree
5 4
3 2 1
AMR.

A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4
3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2
1 6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2
1 7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Agree Neutral Strongly
Disagree
Disagree
5 4 3
2 1

8. We would use AMR ambulance service(s) again.

Strongly Agree Agree Neutral Strongly
Disagree
Disagree
5 4 3
2 1
AMR
A Global Medical Response Solution
As a customer, how do you feel AMR's service could
improve?
1 am not sure if it is ARM records of REMSA records that create the APOT report.

There are many errors in the report and there are no responses to my email questions about the discrepancies.

Thank you for your time.

We really appreciate your feedback!
AMR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name Arlington Gardens Care Center
Employee Name _Title LVN
Date of Visit
Type of Facility (Circle One)
SNF Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Neutral Strongly
gree Disagree
Disagree
5 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 2 1
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly
Strongly Agree Agree 'Neutral Disagree
Disagree
5 4 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
5 4 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
5 4 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
5 4 3 2 1

8. We would use AMR ambulance service(s) again.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 3 2 1
AMR
A Global:Medical Respanse Solution
As a customer, how do you feel AMR's service could
improve?
Thank you for your time.

We really appreciate your feedback!
AVR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name Riversal Pori sante
Employee Name Marissa Calmetite Cra
Date of Visit 3/30/23
Type of Facility (Circle One)
SNF Acute Care
Hospice Hospital
Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2
1 2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2
1 3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1
AAR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2
1 6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2
1 8. We would use AMR ambulance service(s) again.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1
*MIR
A Global Medical Response Solution
As a customer, how do you feel AMR's service could
improve?
And soft do any cortie. Keg up the good
wick and its a flame wotag with you
Thank you for your time.

We really appreciate your feedback!
AAR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name Riverwalk Post Acute.

Employee Name Claudia K Title_ LVN
Date of Visit
- 3/30/2023
Type of Facility (Circle One)
SNF Acute Care
Hospice Hospital
Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2
1 3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1
AMR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service. (
Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2
1 7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2
1 8. We would use AMR ambulance service(s) again.

Strongly Agree Agree Neutral Strongly
Disagree
Disagree
4 3 2 1
*AR
A Global Medical Response Solution
As a customer, how do you feel AMR's service could
improve?
AMR People are iways professionce
easy to reach - exile +
and very "
our needs. Thank you
Thank you for your time.

We really appreciate your feedback!
AMR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Alta vista
Customer Name
Employee Name Jessie Title RecPt.

Date of Visit 3/30/23
Type of Facility (Circle One)
(SNA Acute Care Hospice (Hospita) Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Neutral Disagree Strongly
Agree
Disagree
5 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Neutral Disagree Strongly
Strongly Agree Agree
Disagree
3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Strongly
Agree Neutral Disagree
Disagree
5 4 3 2 1
•
AMR
•
AGlobal Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly
Strongly Agree Agree Neutral Disagree Disagree
5 4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree

7. Overall, AMR staff members are very responsive to our needs.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 8. We would use AMR ambulance service(s) again.

Strongly
Strongly Agree Neutral Disagree Disagree
AMR
A Global Medical Response Solution
As a customer, how do you feel AMR's service could
improve?
Very good serivia always responding
to avy questiong e athay op
tone, no issres os
Thank you for your time.

We really appreciate your feedback!
AMR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name ALta Vistor
Employee Name
Date of Visit 7/20/27
Type of Facility (Circle One)
Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2 1
AMR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly
Strongly Agree Agree Neutral Disagree Disagree
5 4 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
5 4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly
Strongly Agree Agree Neutral Disagree Disagree
5 4 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
5 4 3 2 1
•

8. We would use AMR ambulance service(s) again.

Strongly
Strongly Agree Agree Neutral Disagree Disagree
5 4 3 2 1
AMR
A Global Medical Response Solution
As a customer, how do you feel AMR's service could
improve?
Thank you for your time.

We really appreciate your feedback!
AMR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name RIversIde PASt ACute
Employee Name yesenia _Title_ RN
Date of Visit 03/30|23
Type of Facility (Circle One)
SNF Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 . 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Strongly
Disagree
Disagree
5 4 3 2
1 AMR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly
Strongly Agree Agree Neutral Disagree Disagree
4 3 2 1
5 5. AMR field crews have a clean well-groomed and professional appearance.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
5 4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly
Strongly Agree Agree Neutral Disagree Disagree
5 4 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 3 2 1

8. We would use AMR ambulance service(s) again.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
5 4 3 2 1
AMR
A GlobaL Medical Response Solution
As a customer, how do you feel AMR's service could
improve?
Thank you for your time.

We really appreciate your feedback!
AMR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name Riverside past Acute
Employee Name alelanara LUN _Title
Date of Visit 03/31/23
pe of Facility (Circle One)
SNF) Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Agree Neutral Disagree Strongly
Strongly Agree Disagree
4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Strongly
Agree Neutral Disagree
Disagree
4 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Neutral Disagree Strongly
Strongly Agree Agree
Disagree
4 3 2 1
AMR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly
Strongly Agree Agree Neutral Disagree Disagree
5 4 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly
Strongly Agree Agree Neutral Disagree Disagree
5 4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
5 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree

8. We would use AMR ambulance service(s) again.

Strongly
Strongly Agree Agree Neutral Disagree Disagree
4 3 2 1
AMR.

A Global Medical, Response Solution
As a customer, how do you feel AMR's service could
improve?
Thank you for your time.

We really appreciate your feedback!
AMR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Valencia Gardens
Customer Name
VICtor S. Tite WN
Employee Name
320/23
Date of Visit
Type of Facility (Circle One)
SNF Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Neutral Disagree Strongly
Strongly Agree Agree
Disagree
4 3 2 1
•
AMR.

À Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
5 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Neutral Disagree Strongly
Strongly Agree Agree Disagree
4 3 2 1

8. We would use AMR ambulance service(s) again.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 3 2 1
AMR
A GlobalMedical Response Solution
As a customer, how do you feel AMR's service could
improve?
Thank you for your time.

We really appreciate your feedback!
AMR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Cock Villalen
Customer Name
Employee Name Valencia Garders Title _ LoN
Date of Visit 3/30/23
Type of Facility (Circle One)
SNF Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1
.... -

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.
•
Neutral Disagree Strongly
Strongly Agree Agree Disagree

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.
....

Disagree Strongly
Strongly Agree Agree Neutral
Disagree
AMR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Disagree Strongly
Strongly Agree Agree Neutral Disagree
4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
6 4

7. Overall, AMR staff members are very responsive to our needs.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 2 1

8. We would use AMR ambulance service(s) again.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 3 2 1
AMR
A Global Medical Respanse Solution
As a customer, how do you feel AMR's service could
improve?_ _Great Custames. service. I fat sexpose.,
Thank you for your time.

We really appreciate your feedback!
AMR.

A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name Community Care & Rehab
Employee Name handa Robles Title_ LUN
Date of Visit 3|3|23
Type of Facility (Circle One)
SNF Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Neutral Disagree Strongly
Strongly Agree Agree
Disagree
5 4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Neutral Strongly
Strongly Agree Agree Disagree
Disagree
4 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Neutral Disagree Strongly
Strongly Agree Agree
Disagree
4 3 2 1
AMR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree

5. AMR field crews have a clean well-groomed and professional appearance.

Neutral Strongly
Strongiy Agree Agree Disagree
Disagree

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly Agree Neutral Strongly
Agree Disagree
Disagree
4 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
5 4 3 2 1

8. We would use AMR ambulance service(s) again.

Neutral Strongly
Strongly Agree Agree Disagree
Disagree
5 4 3 2 1
-
AMR
A Global Medical Response Solution
As a customer, how do you feel AMR's service could
improve?
Thank you for your time.

We really appreciate your feedback!
AMR.

A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name Community Care & Rehab.

Jasun Cre Title WVN
Employee Name
Date of Visit 3/3,23
Type of Facility (Circle One)
SNF Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongty Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongty Agree Neutral Strongly
Agree Disagree
Disagree
5 4 3 2

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2 1
AMIR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Agree Neutral Disagree Strongly
Strongly Agree
Disagree
5 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Neutral Strongly
Strongly Agree Agree Disagree
Disagree
5 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Neutral Disagree Strongly
Strongly Agree Agree
Disagree
4 3 2 1
:

7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Strongly
Agree Neutral Disagree
Disagree
4 3 2 1

8. We would use AMR ambulance service(s) again.

Strongly Agree Neutral Strongly
Agree Disagree
Disagree
4 3 2 1
AMR.

A Global Medical Response Solution
As a customer, how do you feel AMR's service could
improve?
Thank you for your time.

We really appreciate your feedback!
AMR.

A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
CCRC
Customer Name
Employee Name WAR AGUILAR Tite
Date of Visit 3 - 13 = 2823
Type of Facility (Circle One)
SNF Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Neutral Disagree Strongly
Agree
Disagree
5 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.
• Strongly Agree Neutral Strongly
Agree Disagree
Disagree
5 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Neutral Strongly
Strongly Agree Agree Disagree
Disagree
5 3 2 1
AMR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Neutral Strongly
Strongly Agree Agree Disagree
Disagree
4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly Agree Neutral Strongly
Agree Disagree
Disagree
5 4 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Neutral Strongly
Strongly Agree Agree Disagree
Disagree
5 3 2 1

8. We would use AMR ambulance service(s) again.

Strongly Agree Neutral Strongly
Agree Disagree
Disagree
5 4 3 2 1
AMR.

A Global Medical Response Solution
As a customer, how do you feel AMR's service could
improve?
Thank you for your time.

We really appreciate your feedback!
AMR.

A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name Villa Health Care Cenler
Employee Name AMELIN SANTOS Title na
Date of Visit 5/13/125
Type of Facility (Circle One)
SNF Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
5 4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Neutral Disagree Strongly
Agree
Disagree
4 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Neutral Strongly
Strongly Agree Agree Disagree
Disagree
4 3 2 1
MR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
1 8. We would use AMR ambulance service(s) again.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1
AMR.

A Global Medical Response Solution
As a customer, how do you feel AMR's service could
improve?
Thank you for your time.

We really appreciate your feedback!
AMR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name Villa Health Care Center
Employee Name Receptionist
Date of Visit
Type of Facility (Circle One)
SNF Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 3 2 1
AMR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Neutral Strongly
Strongly Agree Agree Disagree
Disagree

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly Agree Agree Neutral Strongly
Disagree
Disagree
4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Neutral Disagree Strongly
Agree
Disagree
4 1

8. We would use AMR ambulance service(s) again.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
AMR.

A Global Medical Response Solution
As a customer, how do you feel AMR's service could
improve?_
Check in front of the
facility wl the front desk.

And sigh in.

Thank you for your time.

We really appreciate your feedback!
AKAR.

A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Villa Health Care Cooter
Customer Name Angu lipz
Employee Name Title_Um
Date of Visit 3/13/23
Type of Facility (Circle One)
SNF Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Strongly
• Disagree
Disagree
5 4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 3 2 1
EUR.

A Global Medical Response Solution
As a customer, how do you feel AMR's service could
improve?
Thank you for your time.

We really appreciate your feedback!
AVR®
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name ComMUnRy CARE On PALM.

Employee Name CHMSTOPHONL AFaRLE Title. IN
Date of Visit 3/13/23
Type of Facility (Circle One)
(SNF Acute Care Hospice
Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongix Agree Agree Neutral Strongly
Disagree
Disagree
4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1 .

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 3 2 1
AMR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly Agree Neutral Disagree Strongly
Agree
Disagree
5 4 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly Agree Neutral Strongly
Agree Disagree
Disagree
5/ 4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly Agree Neutral Disagree Strongly
Agree
Disagree
(s) 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Neutral Disagree Strongly
Agree
Disagree
4 3 2 1

8. We would use AMR ambulance service(s) again.

Strongly Agree Neutral Disagree Strongly
Agree
Disagree
(s) 4 3 2 1
AMR.

A Global Medical Response Solution
As a customer, how do you feel AMR's service could
improve?

KEEP UP THE GOOD WORK
Thank you for your time.

We really appreciate your feedback!
AMR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name top Community Care a Palm
Employee Name THe Marketry Admistere
Date of Visit 313-23
Type of Facility (Circle One)
Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Neutral Strongly
Strongly Agree Agree Disagree
Disagree
4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Strongly
Agree Neutral Disagree
Disagree
4 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Neutral Strongly
Strongly Agree Agree Disagree
Disagree
4 3 2 1
AMR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Neutral Disagree Strongly
Strongly Agree Agree
Disagree
4 5. AMR field crews have a clean well-groomed and professional appearance.

Strongly Agree Neutral Disagree Strongly
Agree
Disagree

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Neutral Disagree Strongly
Agree
Disagree
2 1

8. We would use AMR ambulance service(s) again.

Strongiy Agree Neutral Strongly
Agree Disagree
Disagree
(5) 4 3 2 1
AMR
A Global Medical Response Solution
As a customer, how do you feel AMR's service could
improve?
Keep up the good work.

Thank you for your time.

We really appreciate your feedback!
AMR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name Community Care on Palm
Employee Name Sandra ToreTte CNA
Date of Visit 3•13:23.

Type of Facility (Circle One)
/SNF Acute Care
Hospice Hospital
Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Strongly
Disagree
Disagree
4 3 2
1 2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
(5) 4 3 2
1 3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1
AKAR.

A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4
3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2
1 8. We would use AMR ambulance service(s) again.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2
1 AMR
A Global Medical Response Solution
As a customer, how do you feel AM's service could
improve?
Keepup the good woke
Stay safe. "
Thank you for your time.

We really appreciate your feedback!
AAR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
MiSSIEN CARE LENTER
Customer Name greg Naquila - Lun
Employee Name
Title_
Date of Visit 3.14.23
Type of Facility (Circle One)
SNF, Acute Care Hospice
Hospital Other
Sub Aeute

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3
2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
3 2 1
MR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly Agree Strongly
Agree Neutral Disagree
Disagree
4 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly Agree Neutral Strongly
Agree Disagree
Disagree
4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Agree Neutral Strongly
Disagree
Disagree
5 4 ( 3 2 1

8. We would use AMR ambulance service(s) again.

Strongly Agree Agree Neutral Strongly
Disagree
Disagree
5 4 ( 3 2 1
AMR
A Global Medical Response Solution
improve? - AMIR well
scholD impose
fat fact
Thank you for your time.

We really appreciate your feedback!
KUR.

A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name
Extended Care Hospital of Riverside
Employee Name Toni
Title 55A
Date of Visit 03-14-23
Type of Facility (Circle One)
SNF Acute Care
Hospice Hospital
Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Strongly
Disagree
15 Disagree
4 3
2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3
2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4
3 2 1
AKUR
A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly Agree Neutral Strongly
Agree Disagree
Disagree
5 4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Neutral Strongly
Strongły Agree Agree Disagree
Disagree
5 4 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Strongly
Agree Neutral Disagree
Disagree
5 4 3 2 1

8. We would use AMR ambulance service(s) again.

Strongly Agree Strongly
Agree Neutral Disagree
Disagree
5 4 3 2 1
AXMIR.

A Global Medical Response Solution
As a customer, A w do you feel AMR's service could
improve?
Thank you for your time.

We really appreciate your feedback!
:

A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name Porkvia Community Hospital
Employee Name A. Patanacan _Title Ru
Date of Visit 3/21/23
Type of Facility (Circle One)
SNF Acute tare Hospice Hospital
Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
5 4 3 2

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 AMR
•
À Global Medical Response Sotution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2 1

7. Overail, AMR staff members are very responsive to our needs.

Agree Neutral Disagree Strongly
Stropety Agree Disagree
5 4

8. We would use AMR ambulance service(s) again.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1
AMIR
A Globat Medical Respanse Solution
As a customer, how do you feel AMR's service could
improve?
BLS Fial For
interfacelita tasters
Thank you for your time.

We really appreciate your feedback!
AMR
A Global. Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name
Employee Name
Date of Visit 02/21/23
Type of Facility (Circle One)/
SNF -
Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 3 2 1
AMR.

A Giobal Medical Response Solution

4. Upon their arrival, AMR fleld crews are very courteous and provide excellent customer service.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
5 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly
Strongly Agree Agree Neutral Disagree Disagree
5 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Disagree Strongly
Strongly Agree Agree Neutral
Disagree
5 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly
Strongly Agree Agree Neutral Disagree Disagree

8. We would use AMR ambulance service(s) again.

Strongly
Strongly Agree Agree Neutral Disagree Disagree
5 4 3 2 1
•
AMR
A Global Medical Respanse Salution
As a customer, how do you feel AMR's service could
improve?.

Ze undustat the is uset
Thank you for your time.

We really appreciate your feedback!
AMR
A flubai. Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name Parkvier Community
Employee Name Jule Curts _Title CNO
Date of Visit 3121/2823
Type of Facility (Circle One)
SNF Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 3 2 1
...

AMR.

AGlabal Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree

5. AMR field crews have a clean well-groomed and professional appearance.

Neutral Disagree Strongly
Strongly Agree Agree
Disagree
5 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Agree Neutral Strongly
Strongly Agree Disagree
- Disagree
(5) 4 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 14) 3 2 1

8. We would use AMR ambulance service(s) again.

Strongly
AMR
A Global. Medical Response Solution
As a customer, how do you feel AMR's service could
improve?.

Thank you for your time.

We really appreciate your feedback!
AMR
A Global, Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Packruw Hasp.

Customer Name
Employee Name LIC ORtZ THe. Dcp
Date of Visit 32/23
Type of Facility (Circle One)
SNF Acute Care Hospice Hospitar Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Neutral Disagree Strongly
Agree
Disagree
5 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Strongly
Agree Neutral Disagree
Disagree
5 4 2 1
AMR.

A Glabal, Medical, Response Solution
•

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly
Strongly Agree Agree Neutral Disagree Disagree
4 3 2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly
Strongly Agree Agree Neutral Disagree Disagree
4 3 2 1
G. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly
Strongly Agree Agree Neutral Disagree Disagree
4 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
5 3 2 1

8. We would use AMR ambulance service(s) again.

Strongly
Strongly Agree Agree Neutral Disagree
Disagree
4 3 2 1
AMR
A. Global Medical Responsa Solution
As a customer, how do you feel AMR's service could
improve?
Thank you for your time.

We really appreciate your feedback!
AMR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Customer Name Parvin
Employee Name Kanhuklate Pes Dir
Date of Visit 3/21123
Type of Facility (Circle One)
SNF Acate Care
Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Disagree Strongly
Disagree 24
5 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Agree Neutral Disagree Strongly 21
Disagree
5 4 3 2
1 3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Agree Neutral Strongly
Disagree
Disagree 20
5 4 3 2
1 AMR
A Glabal Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 3 2
1 5. AMR field crews have a clean well-groomed and professional appearance.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 3 2 1

6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly Agree Agree Neutral Strongly 23
Disagree Disagree
5 3 2 1

7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Agree Neutral Disagree Strongly 22
Disagree
5 4 3 2 1

8. We would use AMR ambulance service(s) again.

Strongly Agree Neutral Strongly
Agre Disagree
Disagree
5 4 3 2 1
AMR
A Global. Medical Response Solution
As a customer, how do you feel AMR's service could
improve?
Adminstative ram always
una are oper
respirammunicatine + witeng wit
Us very west
Thank you for your time.

We really appreciate your feedback!
AMR.

A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Marisa Pero
Customer Name
thisen Perminto IN
Employee Name _Title
3/30/13
Date of Visit
Type of Facility (Circle One)
SNF Acute Care Hospice Hospital Other

1. Our facility is very pleased with the overall level of customer service provided by American Medical Response.

Strongly Agree Agree Neutral Strongly
Disagree
Disagree
5 4 3 2 1

2. The AMR dispatch center provides an easy customer-friendly method of ordering ambulance services.

Strongly Agree Disagree Strongly
Agree Neutral
Disagree
5 4 3 2 1

3. AMR dispatch call takers are upfront about estimated wait times for ambulance services.

Strongly Agree Neutral Disagree Strongly
Agree
Disagree
5 4 3 2 1
/
AMR.

A Global Medical Response Solution

4. Upon their arrival, AMR field crews are very courteous and provide excellent customer service.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3
2 1

5. AMR field crews have a clean well-groomed and professional appearance.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2
1 6. AMR field crews communicate openly and work well with facility employees to achieve a common goal.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2
1 7. Overall, AMR staff members are very responsive to our needs.

Strongly Agree Agree Neutral Disagree Strongly
Disagree
5 4 3 2
1 8. We would use AMR ambulance service(s) again.

Strongly Agree Agree Neutral Strongly
Disagree
Disagree
5 4
3 2 1
AMR
A Global Medical Response Solution
As a customer, how do you feel AMR's service could
improve?
Thank you for your time.

We really appreciate your feedback!
AMR
A Global Medical Response Solution
CUSTOMER SATISFACTION SURVEY 2021 & 2022
Kaiser
Customer Name
Employee Name Kinstin Title Lvn
Date of Visit 3/30|23
Type of Facility (Circle One)
SNF Acute Care Hospice Hospital
Other
ER