RISK MANAGEMENT INCIDENT
FLOW CHART
City staff notifies Risk Management
of incident and receives approval to
contact a Risk Management contractor.
Contractor will confirm
availability and provide
City staff with an ETA.
Risk Management to
update team with an ETA.
Contractor will complete the work
as approved. Any change orders (if
needed) are required to be approved.
Risk Management and staff will
review the scope of work to review
invoice and ensure accuracy.
City staff is notified
of an incident that
needs assistance.
Risk Management approves and directs
staff to either contact contractor directly OR
Risk Management will assist with dispatch.
Contractor will send invoice
to Risk Management.
Contractor will arrive on site and
provide an assessment with a
recommended scope to City Team.
Risk Management will go to the scene
if necessary and document damages,
take photographs/video, and provide
information to 3rd parties.
Risk Management
will process invoice.
City Team will review
and approve scope.