Océ Colorado 1640 IPAK – Basic Integration and
Onsite Training
Limitations
Canon Solutions America, Inc. (“CSA”) will provide the network integration, configuration and training services set forth in this IPAK (“Services”) to the customer identified in this IPAK (“Customer”) in connection with the basic network integration of the Océ Colorado 1640 system in a standard Windows® environment. More advanced integrations are outside the scope of this IPAK and are not included in the Services. Integrations with these types of systems can be investigated on a case-by-case basis. Additional consulting time may be required based on the solution proposed.
Advanced consultation may include, but are not limited to, connecting and configuring Onyx® Thrive version 12.2 software to other printers or cutters in addition to the Océ Colorado 1640 printer, Color Management, G7® certification, creation of custom profiles beyond the 4 included with this IPAK, training on Caldera and work flow analysis.
Note: Upgrading the customer’s Onyx Production House software is not included in the scope of this IPAK.
Note: Training on Caldera software is outside the scope of this IPAK.
Scope A CSA-trained Technician will provide basic Quick Start Training to Customer at the time of delivery and installation of the Océ Colorado 1640 system. A CSA System Support Analyst (SSA) will schedule the onsite training (“Onsite Training”) prior to the completion of the equipment installation. During this Onsite Training, CSA will provide basic operator training on the Océ Colorado 1640 printer and Onyx software. Upon completion of the Onsite Training, Customer will be able to:
Operate and perform scheduled maintenance for the Océ Colorado 1640 printer
Know where to obtain technical/application/software support Delivery &
Install
After delivery of the Océ Colorado 1640 system, a CSA-trained Technician will install the hardware and provide basic Quick Start Training:
How to turn the system On/Off
How to perform scheduled maintenance
How to add/replace consumables
How to send a print from Onyx software
Onsite Training
The CSA System Support Analyst will schedule the Onsite Training to take place within one (1) week of the equipment installation. This Onsite Training will be used to provide the comprehensive key operator training listed herein and address integration questions. Upon completion of the Onsite Training the Services outlined in this IPAK are fulfilled.
Onsite Training
Details
Operation and Scheduled Maintenance of the Océ Colorado 1640 printer
Overview of the machine and features
Machine/consumable safety training
Review of daily/weekly/monthly scheduled maintenance
procedures
Consumables monitoring and replacement
Onyx Software Overview
If customer is currently on Onyx Thrive 12.x CSA Analyst will upgrade the customer to Onyx Thrive 12.2 to support Colorado 1640
Install and setup printer driver
Install and use of media profiles
Onyx software components overview
Job Editor settings
Nesting jobs
Create custom page sizes
Create and edit Quick Sets
RIP Queue Management
Onyx software Backup
Colorado specific settings in the profile
Perform Administrator functions
Configure network settings
Place service calls
Online Resources
Get to Know the Printing System
Connect your Printing System
Printer working area
Connect the mains supply cable and the network cable
Switch on the printing system
Turn off the printing system
Move the system
The Hardware
Overview consumables
How to utilize the output take-up roll
Media
Replace media
Remove a media roll
Unpack the media roll
Load a media roll
Media requests
Media related settings
Overview of the media related settings
Define the media types and sizes
Overview supported media types
Manage media profiles
What are media profiles?
Download media profiles from the Océ website
Install media profiles
Backup media profiles
Add media type via RIP
Creating Custom Media Profiles in Onyx Thrive 12.2
CSA Analyst will create four (4) custom media profiles for customer provided media in Onyx Thrive 12.2
o 2 medias, 2 modes
o 1 media, 4 modes
Operate the Printer
Start up and shut down
Start up the printing system
Shut down the printing system
Restart the printing system
The status of the printing system
Get Information About the Status of the Printing System Overview of the status icons
Use Onyx ThriveTM 12.2 to send a print job
Manage print jobs in Onyx Thrive TM 12.2
Maintenance
Automatic maintenance
Manual maintenance
Clean maintenance station parts and matrix plate
Calibrate the print head & carriage
Refill ink & chiller
Replace consumables
Vacuum chiller
Post Install
Remote
Support
Services
(Optional)
Post Install Remote Support Services are available as an option upon request from the Customer to CSA. Utilizing Citrix® GoToAssist® and a phone, the Software Support Desk may provide Post Install remote support that may include, but are not limited to, the following:
Configuration of Onyx software
Installation of additional media profiles
Create custom page sizes (if needed) and quick sets
Media Selection
Use of correct media profiles
Ink selection
Software questions
Work Flow Analysis
Customer
Responsibilities
during Post
Install Remote
Support
Services
An IT or network administrator, familiar with Customer’s network, applications, and administrative accounts, needs to be available
A phone is accessible near the computer on which the Onyx software is loaded and the Océ Colorado 1640 Printer where a remote session can take place
The Océ Colorado 1640 System is powered up and connected to a live network jack
Networking Information: Static IP, Subnet Mask, Gateway, & DNS or a Reserved IP via DHCP
An assortment of media for training
Customer must provide Onyx dongle serial number for
verification that they are on Onyx Thrive version 12.2
Scope of Work Approvals
Customer agrees to the Services set forth herein and further agrees that any functionality or activity not explicitly defined in this IPAK is outside the scope of this IPAK and is not included in the Services. Any additional work requested by Customer will require the purchase of consulting time from CSA. A maximum of four (4) individuals shall be allowed in a single training session. A maximum of one (1) training session will be held on the same day as the scheduled onsite visit.
______________________________________
Company name
______________________________________
Installation Address
______________________ ______________
Main Contact Name Phone
_______________________________________
Email
_____________________________ _______
Signature Date
_______________
Proposal Number
______________________________________
City, State, Zip
_________________________ ____________
IT Contact Name Phone
________________________________________
Email
_______________________________ _______
Signature Date
Post Integration Support
Canon Solutions America provides the following support resources where you can get your questions answered and your hardware or software problems resolved:
Online Resources
www.Onyxgfx.com Print Drivers, Media Profiles,
Updates
www.okb.oceusa.com – Online Knowledgebase
www.csa.canon.com – Main site
Email: [email protected]
Phone Support
1 (800) 355-1385
x1 – Hardware/Software
x2 – Order Supplies
x3 – Sales
x4 – Billing invoice
CSA Origination office: 100 Park Blvd., Itasca, IL 60143 Customer:
CSA Administrative office: 100 Park Blvd., Itasca, IL 60143 Contract No:
Rev. 02 -08-18 (JPJ)
Canon Solutions America, Inc.
D&K Laminator Amendment
THIS AMENDMENT IS ATTACHED TO AND MADE A PART OF THE AGREEMENT # ______________BETWEEN Canon Solutions America, Inc. (“CSA”) and Customer (“Agreement”).All defined terms within the Agreement shall have the same meaning within this Amendment.
1. The terms set forth in this Amendment shall apply only to the D&K Laminator Products.
2. For the D&K Laminator Cutters, in lieu of Section 9.0 of the Agreement, the following terms shall apply:
D&K laminator Warranty:
For a period of six (6) months from the date of installation, Manufacturer warrants that the labor of the wide format laminating goods described on the reverse side hereof shall be free from defects. Manufacturer also warrants wide format laminating equipment parts (excluding laminating rollers) for a period of twelve (12) months from the date of installation. Wide format laminating rollers are under warranty for a period of three (3) months from the date of installation. All claimed defects in the equipment must be made in writing before the end of the warranty period or thirty (30) days after the discovery of the defect (whichever occurs first). Manufacturer reserves the right to repair or replace the goods, and the decision to repair or replace the goods shall be solely within the discretion of Manufacturer.
This warranty shall be void if the End User or the End User’s agent shall make any repairs or replacements to the goods without the written consent or direction of Manufacturer. This warranty shall be void in the event that the goods are not properly maintained or are utilized beyond specifications. Upon receipt of a Return Authorization Number, the End User will ship to the Manufacturer, with transportation and insurance charges prepaid, all goods claimed to be defective and covered under this warranty. Such goods or their replacement will be returned to the End User F.O.B Manufacturer’s plant. End User shall bear all costs of dismantling, shipping, reassembling, reinstalling and reprogramming the goods, before and after repair or replacement by Manufacturer. NOT WITHSTANDING ANY PROVISION OF THESE TERMS AND CONDITIONS, THE WARRANTY CONTAINED IN THIS PARAGRAPH 3, AS LIMITED IN IT, IS THE ONLY WARRANTY EXTENDED BY
MANUFACTURER IN CONNECTION WITH ANY SALE BY IT AND IS EXTENDED TO THE END USER AND NOT TO ANY
SUCCESSIVE BUYERS, USERS, THIRD PARTIES OR EMPLOYEES, AND IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
REMEDIES
Manufacturer’s obligations under these Terms and Conditions, upon breach of warranty or other provision, shall be limited, at Manufacturer’s election, to the repair or replacement of goods or the crediting to the End User of an amount not to exceed the purchase price of the goods.
Any action for breach of warranty or other provision must be commenced in the Circuit Court of Cook County, Illinois, within one (1) year after the cause of action has accrued.
LIMITATION OF DAMAGES
IN NO EVENT SHALL Manufacturer HAVE ANY LIABILITY WHATSOEVER FOR PAYMENT OF ANY CONSEQUENTIAL,
INCIDENTAL, INDIRECT, SPECIAL OR TORT DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF PROFIT.
Customer Authorized Signature CSA Authorized Signature
Customer Name: Date:
Authorized Signature: Accepted by:
Name (print): Name (print):
Title: Date: Title:
Rev. 02-05-18 (JPJ)
1 THIS AMENDMENT IS ATTACHED TO AND MADE A PART OF AGREEMENT # BETWEEN Canon Solutions America, Inc. (“CSA”) and Customer (“Agreement”). All defined terms within the Agreement shall have the same meaning within this Amendment. In the event that this Amendment conflicts with the terms of the Agreement, the terms of this Amendment shall control.
1. The terms set forth in this Amendment shall apply only to the Fotoba/Colex Cutter Products.
2. For the Fotoba/Colex Cutters, in lieu of Section 9.0 of the Agreement, the following terms shall apply:
Warranty:
a. Manufacturer warrants its replacement parts against defects in materials and workmanship. If Manufacturer receives notice of such defects during the term of this Agreement, Manufacturer, will, at its option, repair or replace parts which prove to be defective. Replacement parts are new or equivalent to new. Manufacturer’s liability under this Agreement shall be limited to the supplying of required replacement parts and service, and upon the expiration or termination of this Agreement, all such liabilities shall terminate. In no event shall Manufacturer be liable for special or consequential damages, including, but not limited to, loss of production or profits due to downtime. b. The foregoing warranty will not apply to defects resulting from:
1) Improper or inadequate maintenance by End-User;
2) End-User-supplied software or interfacing;
3) Unauthorized modification or misuse;
4) Operation outside of the environmental specifications for the product; or 5) Improper site preparation and maintenance.
c. THERE ARE NO WARRANTIES, WHICH EXTEND BEYOND THOSE DESCRIBED HEREIN IN PARTICULAR,
MANUFACTURER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Remedies:
For any breach of this Agreement by Manufacturer, End-User's remedy shall be limited to refund of support charges paid by End-User during the period of breach up to a maximum of twelve (12) months support charges for the products at issue.
Service:
Support and Service is provided by our partner Fotoba/Colex through the following dedicated number 1-877-306-1940 Monday – Friday: 8:00 a.m. – 5:00 p.m. EST Customer Authorized Signature CSA Authorized Signature
Company Name: Date:
Authorized Signature: Accepted by:
Name (print): Name (print):
Title: Date: Title:
Canon Solutions America, Inc.
Fotoba/Colex Cutters
Amendment - LFS
CSA Origination office: 100 Park Blvd. Itasca, IL 60143 Customer:
CSA Administrative office: 100 Park Blvd. Itasca, IL 60143 Customer # Fotoba/Colex Cutters Amendment