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Shopping Cart Retrieval Program
Safety, Wellness, and Youth Committee
January 17, 2024
Public Works Department
RiversideCA.gov
2 Shopping Cart Retrieval Program
Participating Retailers
• Retailers may elect to enter into an agreement with the City for the retrieval of abandoned shopping carts by City’s contractor. • Retailers pay a fee of $20.00/delivery, regardless of how many shopping carts are delivered.
• Contractor proactively locates/collects shopping carts and responds to service requests from City’s 311 Call Center. • Per the agreement, Contractor is required to collect shopping carts within 24 hours of receiving service request.
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3 Shopping Cart Retrieval Program
Non-Participating Retailers
• Retailers implement their own program and retrieve their own shopping carts.
• If shopping carts are collected by City’s contractor, they are taken to the City Corporation Yard.
• Retailers must retrieve their carts from Corporation Yard for a fee within 72 hours of notification from City’s contractor. • During COVID, this practice was stopped. Shopping carts were delivered directly to retailers for a fee.
RiversideCA.gov
4 Shopping Cart Collection Data
• Jan. 1 – Oct. 31, 2023
• Service requests +
Proactive collection
• 30 retailers, 68 stores
• 6,804 total shopping carts
collected and delivered
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5 Hot Spots
Shopping Cart Service Requests
January 1 – October 31, 2023
RiversideCA.gov
6 Plans to Improve the Program
• 10-Step Plan
• Engage with retailers to
increase awareness and
improve understanding of
RMC
• Develop marketing
materials
• Postcard Mailer
• Annual Agreement
• Annual Prevention Plans
• Audit payment history
• Evaluate City’s retrieval
service provider
• Engage with CAO
regarding adjustments to
RMC
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7 Plans to Improve the Program
• Identify Hot Spots
• Proactive education
• Focus education and
outreach in high-volume
areas
• Provide annual reports to
retailers detailing carts
retrieval data and
reviewing Prevention Plan
• Proactive reporting by City
employees (Field workers,
RPD, etc.)
• Education to community
• Increase 311 reporting
• Awareness campaign for
City employees and the
community
RiversideCA.gov
8 Moving Forward
Shopping Cart Agreement Expires June 2024.
Request for Proposal – Scope of Work to include:
• Collect carts on weekdays at minimum, with proactive collection 7 days a week preferred.
• Retrieve shopping carts within one business day of receipt of service request.
• Deposit shopping carts from non-participating retailers at City’s Corporation Yard.
• Maintain records of all carts retrieved, detailing date, time, location of cart retrieval, and date/time the store was notified, among other things. 7 8
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9 Moving Forward
Shopping Cart Agreement Expires June 2024.
Request for Proposal – Scope of Work to include:
• Monthly reports must be provided to the City of Riverside on the 15th day of each month.
• Attend quarterly meetings with a designated representative of the City. • Provide information on locations where carts are most commonly retrieved, and the percentage of carts retrieved for participating retailers versus non-participating retailers.
RiversideCA.gov
10 Strategic Priority 6 – Infrastructure, Mobility & Connectivity Goal 2.3 – Maintain, protect, and improve assets and infrastructure within the City’s built environment to ensure and enhance reliability, resiliency, sustainability, and facilitate connectivity.
Cross-Cutting Threads
STRATEGIC PLAN ALIGNMENT
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11 RECOMMENDATION
That the Safety, Wellness, and Youth Committee receive a report and provide input on the Shopping Cart Retrieval Program.
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