August 25, 2023
Dianna Koster
2639 Braden Place
Riverside, CA 92503
Re: Account Number: 11-5273.002
Dear Ms. Dianna Koster:
This letter is in response to your bill dispute for water billing and water services provided at 2639 Braden Place Riverside, CA 92503. A review of the records was conducted to investigate your request.
SUMMARY OF INVESTIGATION RESULTS:
On October 3, 2022, you contacted Customer Service requesting a water re-read to make sure the meter was running properly . A water service review was conducted on water meter #91632A and found no meter malfunction and that the services provided had no malfunction. The City does not record water leaks on the City side, water meter readings record water usage on the residential side.
On January 17, 2023, Riverside Public Utilities completed a water meter re- read and test on meter #91632A in your presence. Meter read results were found to be accurate and there was no evidence of any meter malfunction. Water meter readings record water usage on the residential side. You spoke with Utilities Water Supervisor Joseph Janssens regarding water meter re-read results. You indicated you had a foundation issue and wanted to speak to someone about the foundation issue to which City Risk Management information was provided.
On July 31, 2023, you emailed indicating you had filed a claim with your homeowner’s insurance. You stated you had previously filed a claim with the City of Riverside that had been denied and that your water bill was too much.
On August 3, 2023, Utilities Water Supervisor Joseph Janssens provided historical water usage dating to 2011 at the 2639 Braden Place Riverside, CA 92503 address. A water service review was conducted on water meter #91632A and found water meter readings in line with corresponding seasonal history usage at 2639 Braden Place Riverside, CA 92503. You responded that sewer was the problem.
On August 4, 2023, you emailed indicated you had paid a partial payment toward your current utility bill and said you had concerns regarding water and sewer.
On August 5, 2023, you emailed stating that you believe the meter is wrong.
On August 11, 2023, you forwarded emails regarding your home flooring from Mercury home insurance which included a denial letter, flooring report, leak detection report and supplemental cause and origin report.