Ambulance Response Compliance Review
AMR Compliance Summary
7/1/2022 – 6/30/2023
Prepared by Riverside County EMS Agency: October, 2023
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 2 of 46
CONTENTS
Riverside County Ambulance Response Time Compliance .......................................................................................................... 4 Overview ................................................................................................................................................................................... 4 County Raw vs Adjusted Compliance ....................................................................................................................................... 5 West, Mid, and East County Areas Comparisons ..................................................................................................................... 5 Central Zone ................................................................................................................................................................................. 8 Central Zone: Raw vs Adjusted Compliance Data..................................................................................................................... 9 Central Zone: Response and Compliance Data ........................................................................................................................ 9 Central Zone: Subzone Response and Compliance Data ........................................................................................................ 10 Central Zone: Exemptions ...................................................................................................................................................... 11 Central Zone: Responses > 10 Minutes Late .......................................................................................................................... 12 Northwest Zone .......................................................................................................................................................................... 13 Northwest Zone: Raw vs Adjusted Compliance Data ............................................................................................................. 14 Northwest Zone: Response and Compliance Data ................................................................................................................. 14 Northwest Zone: Subzone Response and Compliance Data .................................................................................................. 15 Northwest Zone: Exemptions ................................................................................................................................................. 17 Northwest Zone: Responses >10 Minutes Late ...................................................................................................................... 18 Southwest Zone .......................................................................................................................................................................... 19 Southwest Zone: Raw vs Adjusted Compliance Data ............................................................................................................. 20 Southwest Zone: zone Response and Compliance Data ........................................................................................................ 20 Southwest Zone: Subzone Response and Compliance Data .................................................................................................. 21 Southwest Zone: Exemptions ................................................................................................................................................. 22 Southwest Zone: Responses > 10 Minutes Late ..................................................................................................................... 23 Desert Zone ................................................................................................................................................................................ 24 Desert Zone: Raw vs Adjusted Compliance Data .................................................................................................................... 24 Desert Zone: Subzone Response and Compliance Data ......................................................................................................... 25 Desert Zone: Exemptions........................................................................................................................................................ 27 Palo Verde Zone.......................................................................................................................................................................... 29 Palo Verde Zone: Raw vs Adjusted Compliance Data ............................................................................................................. 29 Palo Verde Zone: Exemptions and >10 Minutes Late ............................................................................................................. 30 Pass Zone .................................................................................................................................................................................... 32 Pass Zone: Raw vs Adjusted Compliance Data ....................................................................................................................... 32 Pass Zone: Exemptions and Responses >10 Minutes Late ..................................................................................................... 33 San Jacinto Zone ......................................................................................................................................................................... 35 San Jacinto Zone: Raw vs Adjusted Compliance Data ............................................................................................................ 36 AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 3 of 46
San Jacinto Zone: Subzone Response and Compliance Data ................................................................................................. 36 San Jacinto Zone: Subzone Response and Compliance Data (cont.) ...................................................................................... 37 San Jacinto Zone: Exemptions ................................................................................................................................................ 38 San Jacinto Zone: Responses > 10 Minutes Late .................................................................................................................... 39 Mountain Plateau Zone .............................................................................................................................................................. 40 Mountain Plateau Zone: Raw vs Adjusted Compliance Data ................................................................................................. 41 Mountain Plateau Zone: Response and Compliance Data ..................................................................................................... 41 Mountain Plateau Zone: Exemptions and >10 Minutes Late ................................................................................................. 42 ALS , BLS utilization of AMR 9-1-1 calls ...................................................................................................................................... 43 BLS RESPONSES to 9-1-1 calls ..................................................................................................................................................... 44 Ambulance Patient Offload Time ............................................................................................................................................... 45
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 4 of 46
RIVERSIDE COUNTY AMBULANCE RESPONSE TIME COMPLIANCE
Overview
The Riverside County EMS System encompasses all 9-1-1 medical responses in Riverside County. American Medical Response (AMR) is the contracted ambulance provider for the majority of Riverside County, and this report outlines the AMR response time compliance in Riverside County. Data provided refers to the AMR-serviced Ambulance Operating Areas delineated in the master service agreement dated July 1, 2015.
Raw Compliance, for the purpose of this report, refers to the contracted providers ability to meet agreed upon response times, which vary throughout the Operational Area. Adjusted Compliance, for the purpose of this report, refers to the final compliance percentage after various exemptions have been granted. These exemptions would include Code 2 – Diverted x3, COVID – 19, Extended wait time at railroad crossings in the City of Riverside only, Following Fire Department, Major Road Closure/Construction, Offload Delays/Bed Delays, Second Unit, Unusual System Overload and Unusually Heavy Traffic.
The majority of exemptions granted to the ambulance provider are due to offload/bed delays. Approximately 95% of all exemptions granted relate to APOD.
Below is a map of the Ambulance Operating Areas, which are discussed in the corresponding Administrative Group meetings based on region. A complete map of the County with Response Time Zones labeled is available at http://www.remsa.us/zones
The West County Response Time Zones are responsible for approximately 66% of 9-1-1 calls made to AMR from the EMS System. East County and Mid County response zones make up about 14% and 20% of 9-1-1 call volume, respectively.
West County includes the Northwest, Southwest, and Central response zones. The City of Riverside is a subzone of the Northwest Zone, which accounts for more responses than all other subzones across the County.
Mid County region includes the Pass, San Jacinto, and Mountain Plateau Response Time Zones.
East County includes the Desert and Palo Verde Response Time Zones.
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 5 of 46
County Raw vs Adjusted Compliance
West, Mid, and East County Areas Comparisons
20089
16909
0 5000
10000
15000
20000
25000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Responses
AMR - West, Mid, and East County Zones
T otal 911 Ambulance Responses
2-year Review
West County Mid County East County
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 6 of 46
13310
11169
0 2000
4000
6000
8000
10000
12000
14000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Responses
AMR - West County Zones
Total 911 Ambulance Responses
2-year Review
Southwest Northwest Central
3970
3270
0 500
1000
1500
2000
2500
3000
3500
4000
4500
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Responses
AMR - Mid County Zones
Total 911 Ambulance Responses
2-year Review
Mountain Pass San Jacinto
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 7 of 46
2470
2974
0 500
1000
1500
2000
2500
3000
3500
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Responses
AMR - East County Zones
Total 911 Ambulance Responses
2-year Review
Palo Verde Desert
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 8 of 46
CENTRAL ZONE
The Central Response Time Zone (RTZ) encompasses Moreno Valley, Perris, and unincorporated areas surrounding these cities. It borders the Northwest and Southwest Response Time Zones to the West, the Southwest RTZ to the South, and the Pass and San Jacinto RTZs to the East. It is divided into two subzones: the Moreno Valley Response Time Subzone (RTSZ) and the Perris and Unincorporated Areas RTSZ. During the period in review for this report, the Moreno Valley Subzone received higher 911 ambulance response volume than did the Perris and unincorporated area, as illustrated in the following charts. These charts cover overall 911 ambulance responses, response time compliance, compliance/responses by subzone, responses more than ten minutes late, and exemptions.
The maps referenced in this report are available at remsa.us/zones
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 9 of 46
Central Zone: Raw vs Adjusted Compliance Data
Central Zone: Response and Compliance Data
2885
2357
99.2%
76.4%
70%
75%
80%
85%
90%
95%
100%
0 500
1000
1500
2000
2500
3000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Central Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 10 of 46
2885
2357
0 500
1000
1500
2000
2500
3000
3500
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Total Responses
AMR - Central Zone
911 Ambulance Responses
2-year Review
Central - Moreno Valley Central - Perris & Uninc.
Central Zone: Subzone Response and Compliance Data
1147
920
98.9%
70.0%
65%
70%
75%
80%
85%
90%
95%
100%
0 200
400
600
800
1000
1200
1400
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Perris & Unincorp Subzone
Total 911 Ambulance Responses
2-year Review
911 Responses Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 11 of 46
1738
1424
99.4%
80.5%
75%
80%
85%
90%
95%
100%
0 200
400
600
800
1000
1200
1400
1600
1800
2000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Moreno Valley Subzone
Total 911 Ambulance Responses
2-year Review
Responses Compliance 90% Compliance Requirement
Central Zone: Exemptions
1128
40 0
200
400
600
800
1000
1200
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Exemptions
AMR - Central Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
APOD Exemptions Non-APOD Exemptions
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 12 of 46
1128
40 41.6%
1.6%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
0 200
400
600
800
1000
1200
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Exemptions % of Zone Volume
Exemptions
AMR - Central Zone
Response Time Exemptions % of Volume
2-year Review
APOD Exemptions % of Volume
Central Zone: Responses > 10 Minutes Late
49 0
10 20
30 40
50 60
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
# of Responses >10min Late
AMR - Central Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 13 of 46
NORTHWEST ZONE
The Northwest Response Time Zone includes: Riverside, Corona, Norco, Eastvale, Jurupa Valley, and unincorporated areas of the County adjacent to these, as depicted in the Northwest Response Time Zone (RTZ) map. It borders the Southwest Zone to the South and the Central Zone to the East. The Northwest Zone is divided into three subzones: the Riverside City Subzone, the Corona & Unincorporated South Area Subzone, and the Norco & Unincorporated North Area Subzone. During the period in review for this report, the Riverside City Subzone received the highest volume of 911 ambulance responses, as is depicted in the following charts.
Included for review are: Northwest Zone compliance, 911 ambulance responses, exemptions, and responses more than ten minutes late.
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 14 of 46
Northwest Zone: Raw vs Adjusted Compliance Data
‘?
Northwest Zone: Response and Compliance Data
6215
5179
98.7%
84.5%
80%
85%
90%
95%
100%
0 500
1000
1500
2000
2500
3000
3500
4000
4500
5000
5500
6000
6500
7000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Northwest Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 15 of 46
6215
5179
0 1000
2000
3000
4000
5000
6000
7000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Total Responses
AMR - Northwest Zone
911 Ambulance Responses
2-year Review
Northwest - Corona & Uninc. South Northwest - Norco & Uninc. North Northwest - Riverside City
Northwest Zone: Subzone Response and Compliance Data
3307
2686
98.6%
88.8%
85.0%
88.0%
91.0%
94.0%
97.0%
100.0%
0 250
500
750
1000
1250
1500
1750
2000
2250
2500
2750
3000
3250
3500
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Riverside City Subzone
Total 911 Ambulance Responses
2-year Review
Responses Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 16 of 46
1176
1584
98.2%
77.4%
75%
80%
85%
90%
95%
100%
0 500
1000
1500
2000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Norco & North Uninc. Subzone
Total 911 Ambulance Responses
2-year Review
Responses Compliance 90% Compliance Requirement
1490
1253
99.2%
81.4%
75%
80%
85%
90%
95%
100%
0 200
400
600
800
1000
1200
1400
1600
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Corona and South Uninc. Subzone
Total 911 Ambulance Responses
2-year Review
Responses Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 17 of 46
Northwest Zone: Exemptions
2548
359
0 500
1000
1500
2000
2500
3000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Exemptions
AMR - Northwest Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
APOD Exemptions Non-APOD Exemptions
2548
359
41.0%
6.3%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
0 500
1000
1500
2000
2500
3000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Exemptions % of Zone Volume
Exemptions
AMR - Northwest Zone
Response Time Exemptions % of Volume
2-year Review
APOD Exemptions % of Volume
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 18 of 46
Northwest Zone: Responses >10 Minutes Late
7 125
0 20
40 60
80 100
120
140
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
# of Responses >10min Late
AMR - Northwest Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 19 of 46
SOUTHWEST ZONE
The Southwest Response Time Zone includes multiple cities, including: Temecula, Murrieta, Lake Elsinore, Menifee, Canyon Lake, and Wildomar. There are two subzones, which are the Temecula & Murrieta Subzone, and the Unincorporated Area plus Lake Elsinore, Wildomar, Canyon Lake and Menifee. The Southwest Zone borders the Northwest and Central Zones to the North, the San Jacinto Zone to the Northeast, and the Mountain Plateau Zone to the East.
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 20 of 46
Southwest Zone: Raw vs Adjusted Compliance Data
Southwest Zone: zone Response and Compliance Data
3584
4405
98.6%
77.0%
75%
80%
85%
90%
95%
100%
0 500
1000
1500
2000
2500
3000
3500
4000
4500
5000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Southwest Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 21 of 46
3584
4405
0 500
1000
1500
2000
2500
3000
3500
4000
4500
5000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Total Responses
AMR - Southwest Zone
911 Ambulance Responses
2-year Review
Southwest - LE, Menif, Wild, CL & Uninc. Southwest - Temecula & Murrieta
Southwest Zone: Subzone Response and Compliance Data
1372
1810
98.6%
77.0%
75.0%
80.0%
85.0%
90.0%
95.0%
100.0%
0 200
400
600
800
1000
1200
1400
1600
1800
2000
2200
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Temecula & Murrieta Subzone
Total 911 Ambulance Responses
2-year Review
911 Responses Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 22 of 46
2683
2169
98.6%
76.9%
75.0%
80.0%
85.0%
90.0%
95.0%
100.0%
0 200
400
600
800
1000
1200
1400
1600
1800
2000
2200
2400
2600
2800
3000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Lake Elsinore & Uninc. Subzone
Total 911 Ambulance Responses
2-year Review
911 Responses Compliance 90% Compliance Requirement
Southwest Zone: Exemptions
2079
239
0 500
1000
1500
2000
2500
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Exemptions
AMR - Southwest Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
APOD Exemptions Non-APOD Exemptions
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 23 of 46
2079
239
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
50.0%
55.0%
0 500
1000
1500
2000
2500
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Exemptions % of Zone Volume
Exemptions
AMR Southwest Zone
Response Time Exemptions % of Volume
2-year Review
APOD Exemptions % of Volume
Southwest Zone: Responses > 10 Minutes Late
10 97
0 20
40 60
80 100
120
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
# of Responses >10min Late
AMR - Southwest Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 24 of 46
DESERT ZONE
Desert Zone: Raw vs Adjusted Compliance Data
The Desert Ambulance
Operating Area includes
the Desert Zone
response criteria, which
include ten-minute
requirements in the
cities under contract
and up to sixty minutes
for the most rural areas
of the response zone.
Palo Verde zone
responses are now
being coordinated
through the Desert
Z ’
Cities operations. A
comparison of the East
County zones is
available on page six of
this report.
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 25 of 46
2290
2768
83.1%
93.6%
82%
84%
86%
88%
90%
92%
94%
96%
98%
100%
0 250
500
750
1000
1250
1500
1750
2000
2250
2500
2750
3000
3250
3500
3750
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Desert Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
Desert Zone: Subzone Response and Compliance Data
2290
0 200
400
600
800
1000
1200
1400
1600
1800
2000
2200
2400
2600
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Total Responses
AMR - Desert Zone
911 Ambulance Responses
2-year Review
Desert - La Quinta, Coachella & Uninc. Desert - Palm Springs & DHS
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 26 of 46
1071
1345
81.0%
93.4%
80.0%
82.0%
84.0%
86.0%
88.0%
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
0 200
400
600
800
1000
1200
1400
1600
1800
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Palm Springs & Desert Hot Springs Subzone
Total 911 Ambulance Responses
2-year Review
911 Responses Compliance 90% Compliance Requirement
1188
1464
84.2%
94.2%
82.0%
84.0%
86.0%
88.0%
90.0%
92.0%
94.0%
96.0%
98.0%
100.0%
0 200
400
600
800
1000
1200
1400
1600
1800
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - La Quinta, Coachella, & Uninc. Subzone
Total 911 Ambulance Responses
2-year Review
911 Responses Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 27 of 46
48 5
0 10
20 30
40 50
60 Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
# of Responses >10min Late
AMR - Desert Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
Desert Zone: Exemptions
227
12 0
50 100
150
200
250
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Exemptions
AMR - Desert Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
APOD Exemptions Non-APOD Exemptions
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 28 of 46
227
12 0.0%
2.0%
4.0%
6.0%
8.0%
10.0%
12.0%
14.0%
16.0%
18.0%
20.0%
0 50
100
150
200
250
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Exemptions % of Zone Volume
Exemptions
AMR Desert Zone
Response Time Exemptions % of Volume
2-year Review
APOD Exemptions % of Volume
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 29 of 46
PALO VERDE ZONE
Palo Verde Zone: Raw vs Adjusted Compliance Data
The Palo Verde Response
Time Zone includes the
County areas East of the
Desert Zone. It also
encompasses the city of
Blythe and Chuckawalla State
Prison, and is dispatched
from the AMR Desert Cities
Operations in the Desert
Zone.
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 30 of 46
248
133
91.5%
97.4%
89%
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
0 20
40 60
80 100
120
140
160
180
200
220
240
260
280
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Palo Verde Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
Palo Verde Zone: Exemptions and >10 Minutes Late
3 3
0 2
4 6
8 10
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Exemptions
AMR - Palo Verde Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
APOD Exemptions Non-APOD Exemptions
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 31 of 46
10 10
1 1
0 2
4 6
8 10
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
# of Responses >10min Late
AMR - Palo Verde Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 32 of 46
PASS ZONE
Pass Zone: Raw vs Adjusted Compliance Data
The Pass Response
Time Zone includes
the cities of Banning,
Beaumont, and
Calimesa, and also
surrounds a large
section of Interstate
10. The zone contains
one hospital, and
averages 905 9-1-1
responses per month,
with an average of 69
late calls per month
during the period
covered in this
report.
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 33 of 46
1206
967
91.1%
99.7%
89%
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
0 100
200
300
400
500
600
700
800
900
1000
1100
1200
1300
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Pass Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
Pass Zone: Exemptions and Responses >10 Minutes Late
391
16 16
0 25
50 75
100
125
150
175
200
225
250
275
300
325
350
375
400
425
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Exemptions
AMR - Pass Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
APOD Exemptions Non-APOD Exemptions
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 34 of 46
23 1 1
0 2
4 6
8 10
12 14
16 18
20 22
24 26
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
# of Responses >10min Late
AMR - Pass Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 35 of 46
SAN JACINTO ZONE
The San Jacinto Response Time Zone includes two subzones: Hemet city and the San Jacinto and Unincorporated Area subzone. The Hemet Subzone contains the majority of the 911 ambulance response volume for the zone.
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 36 of 46
San Jacinto Zone: Raw vs Adjusted Compliance Data
San Jacinto Zone: Subzone Response and Compliance Data
2685
2184
99.4%
91.0%
89%
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
0 200
400
600
800
1000
1200
1400
1600
1800
2000
2200
2400
2600
2800
3000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - San Jacinto Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 37 of 46
2685
2184
0 500
1000
1500
2000
2500
3000
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Total Responses
AMR - San Jacinto Zone
911 Ambulance Responses
2-year Review
San Jacinto - Hemet San Jacinto - San Jacinto & Uninc.
San Jacinto Zone: Subzone Response and Compliance Data (cont.)
1199
1018
90.7%
99.6%
89.0%
90.0%
91.0%
92.0%
93.0%
94.0%
95.0%
96.0%
97.0%
98.0%
99.0%
100.0%
0 200
400
600
800
1000
1200
1400
1600
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - San Jacinto & Uninc. Subzone
Total 911 Ambulance Responses
2-year Review
911 Responses Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 38 of 46
1525
1165
90.6%
99.3%
89.0%
90.0%
91.0%
92.0%
93.0%
94.0%
95.0%
96.0%
97.0%
98.0%
99.0%
100.0%
0 200
400
600
800
1000
1200
1400
1600
1800
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Hemet Subzone
Total 911 Ambulance Responses
2-year Review
911 Responses Compliance 90% Compliance Requirement
San Jacinto Zone: Exemptions
851
53 0
100
200
300
400
500
600
700
800
900
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Exemptions
AMR - San Jacinto Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
APOD Exemptions Non-APOD Exemptions
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 39 of 46
851
53 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
6.0%
7.0%
8.0%
9.0%
10.0%
11.0%
12.0%
0 100
200
300
400
500
600
700
800
900
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Exemptions % of Zone Volume
Exemptions
AMR - San Jacinto t Zone
Response Time Exemptions % of Volume
2-year Review
APOD Exemptions % of Volume
San Jacinto Zone: Responses > 10 Minutes Late
37 0
5 10
15 20
25 30
35 40
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
# of Responses >10min Late
AMR - San Jacinto Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 40 of 46
MOUNTAIN PLATEAU ZONE
The Mountain Plateau Response Time Zone consists of several rural communities and has no hospitals within the zone.
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 41 of 46
Mountain Plateau Zone: Raw vs Adjusted Compliance Data
Mountain Plateau Zone: Response and Compliance Data
87 156
100%100%100%100%
90%
89%
90%
91%
92%
93%
94%
95%
96%
97%
98%
99%
100%
0 20
40 60
80 100
120
140
160
180
200
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Compliance
Responses
AMR - Mountain Zone
911 Ambulance Responses and Compliance
2-year Review
Responses Lates Compliance 90% Compliance Requirement
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 42 of 46
Mountain Plateau Zone: Exemptions and >10 Minutes Late
17 0
2 4
6 8
10 12
14 16
18 Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
Exemptions
AMR - Mountain Zone
Response Time Exemptions - Total vs. from APOD
2-year Review
Non-APOD Exemptions APOD Exemptions
6 0
2 4
6 8
10 Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
2021 2022 2023
# of Responses >10min Late
AMR - Mountain Zone
Responses >10min Late
2-year Review
Responses >10 Min Late
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 43 of 46
ALS, BLS UTILIZATION OF AMR 9-1-1 CALLS
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 44 of 46
BLS RESPONSES TO 9-1-1 CALLS
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 45 of 46
AMBULANCE PATIENT OFFLOAD TIME
AMR Compliance Summary 7/1/2022 through 06/30/2023 - Page 46 of 46