CITY OF RIVERSIDE FIRE
ALOT RIVERION
CUSTOMER SATISFACTION SURVEY
Serrke Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: ALtalista- Pinto
Employee Name:
Title:
Date of Visit: 3|12/0074
Type of Facility: • Acute Care •Hospice • Hospital• Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly free Agree Neutral Disagree Strongly Disagree
4 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
Serrke Honor Course,
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly-Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
9. Additional comments:
We are pleased and happy mith partnershup with
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave,
Riverside, CA 92507-2133 2
CITY OF RIVERSIDE FIRE
ALOT RIVERION
CUSTOMER SATISFACTION SURVEY
Serrke Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: ALtalista- Pinto
Employee Name:
Title:
Date of Visit: 3|12/0074
Type of Facility: • Acute Care •Hospice • Hospital• Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly free Agree Neutral Disagree Strongly Disagree
4 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
Serrke Honor Course,
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly-Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
9. Additional comments:
We are pleased and happy mith partnershup with
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave,
Riverside, CA 92507-2133 2
CITY OF RIVERSIDE FIRE
CAN OF FIVEROE
CUSTOMER SATISFACTION SURVEY
Service Honor Couraga
FIRE
CUSTOMER INFORMATION:
Customer Name: kaiser Riverside
Employee Name: harge KN
Title:
Date of Visit: 3/13/24
Type of Facility: I SNF • Acute Care •Hospice Hospital •Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2 -
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Agree Neutral Disagree Strongly Disagree
Strongly Agree
3 2 -
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 1
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
-Serke Henor Courage:
FIRE
b. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
9. Additional comments:
AmR communicates well with El stuff. Their
are always affentive when issues are
spent their atentiona
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133
2 CITY OF RIVERSIDE FIRE
DIVERSIDE
CUSTOMER SATISFACTION SURVEY
Sanke Honor Couraga
FIRE
CUSTOMER INFORMATION:
LLLInO BELL
Customer Name:
Employee Name:
Title:
Date of Visit:
• Acute Care • Hospice I Hospital • Other
Type of Facility: SNF
SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Neutral Disagree Strongly Disagree
Strongly Agree Agree
3 2
5 2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Neutral Disagree Strongly Disagree
Strongly Agree Agree
3 4
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Neutral Disagree Strongly Disagree
Strongly Agree Agree
3 2
5 4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Disagree Strongly Disagree
Agree Neutral
Strongly Agree
3 5
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Disagree Strongly Disagree
Agree Neutral
Strong Agree 3 2
4 CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
Service Courtya
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2 1
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
5 4
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Agree Neutral Disagree Strongly Disagree
Strongly Agree 1
3 2
5 9. Additional comments:
CITY OF RIVERSIDE FIRE
CUT OF HIV ROU
CUSTOMER SATISFACTION SURVEY
-Serrke Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: MAGNOLIA REHABILITATIOM COnTEN
Employee Name: narea Shan
Title: ase manayer
Date of Visit: 3112/20
Type of Facility: •SNF •Acute Care L Hospice • Hospital • Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2
The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
4. Upon arrival, American Medical Response (AMR), Premter Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
SAY OF RIVERIOR
CUSTOMER SATISFACTION SURVEY
Serrie Honor Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
9. Additional comments:
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 2
CITY OF RIVERSIDE FIRE
1882
CUSTOMER SATISFACTION SURVEY
Serrike Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: Marievis Archille. Mission Cal Center
Employee Name: Marioris Aranilla
Title: Registers Nurse
Date of Visit: 3712.24
Type of Facility: •SNF • Acute Care L Hospice •Hospital other Sub-Acute SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Strongly Disagree
3 Disagree 1
4 4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 1 3 2 1
5. American Medical Response (AMR). Premier Medical Transport (PMT). Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
Serike Honor Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
9. Additional comments:
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133
2 CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
Sarrie Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: Pacific Grove
Employee Name: Hauli mcarthy
Title: famissions
Date of Visit: 3 13/24
Type of Facility: •SNF • Acute Care • Hospice Hospital •Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
•Serke Honor Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2 1
9. Additional comments:
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133
2 CITY OF RIVERSIDE FIRE
SAY OF FIVE TOO
CUSTOMER SATISFACTION SURVEY
-Serke Honor Courie
FIRE
CUSTOMER INFORMATION:
Customer Name: PALM TERRACE CARE CENTEN
Employee Name: GIRLY
Title:
Date of Visit: 3|12/24
Type of Facility: /SNF •Acute Care • Hospice • Hospital Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews are courteous and provide excellent customer service.
Agree Neutral Disagree Strongly Disagree
strongly Agree
4 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
CAN OF FIVERIOR
CUSTOMER SATISFACTION SURVEY
-Serrie Honor Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Stronglý Agree Agree Neutral Disagree Strongly Disagree 4 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3
9. Additional comments:
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133
2 CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
SEnka Hose Cement
FIRE
CUSTOMER INFORMATION:
Customer Name: Parkıa
Employee Name: Mum Palavana
Title: En pirch
Date of Visit:
Type of Facility: •SNF Acute Care • Hospice • Hospital •Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 2 1
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 2
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3
2 1
USTOMER SATISFACTION SURVEY
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agrée
5 Neutral Disagree
4 Strongly Disagree
3 2
-
1. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree
5 Neytral Disagree Strongly Disagree
2 1
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree
Neutral Disagree
5 4 Strongly Disagree
3 2
9. Additional comments:
concerns Mgacden Me faxin if frechat to Amn
has keen atessel
CITY OF RIVERSIDE FIRE
CANO EIRSE CUSTOMER SATISFACTION SURVEY
nice l
FIRE
CUSTOMER INFORMATION:
Customer Name: Joanna Corte 2
Employee Name: Parkview comm
Title: KN
Date of Visit: 32624
/ Acute Care • Hospice • Hospital •Other
Type of Facility: •SNF
SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Neutra Disagree Strongly Disagree
Strongly Agree Agree
2 4
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Neutral Disagree Strongly Disagree
Strongly Agree Agree
3 2
5 4
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Neutral Disagree Strongly Disagree
Strongly Agree Agree 1
4 3
5 4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews are courteous and provide excellent customer service.
Agree Neutral Disagree Strongly Disagree
Strongly Agree 3 2
5 4
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Neutral Disagree Strongly Disagree
Agree 1
Strongly Agree 3 2
4 5
1 13870463 в.
RECREA
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
FIRE
6. American Medical Response (AMR). Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutra Disagree Strongly Disagree
5 3 2
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Agree Neutral Disagree Strongly Disagree
Strongly Agree
4 3 2
9. Additional comments:
CUSTOMER INFORMATION:
Customer Name: Parkvın
Employee Name: •
Tifle: -Aun Palavan
Date of Visit En
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
FIRE
CUSTOMER INFORMATION:
Customer Name:
SE taniz
Employee Name:
MT/US
Date of Visit:
Type of Facility: • SNF LAgule Care Hospice Hospital other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2 1
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
ThesE all ditterint empery
Strongly Agree Agree • Neutral Disagree Strongly Disagree 5 3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
RANSPOK
.6622 4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3
2 5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance. igly Agree Agree Neutral Disagree
5 Strongly Disagree
3 2
1 CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs. Strong, Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1 cantas
We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Disag
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
5 vices.
9. Additional comments:
Mess arate
e
I am no happy with
hapay cuth others
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
FIRE
CUSTOMER INFORMATION:
Employee Name:
Date of Visit:
Type of Facility: • Acute Care HospiceD Hospital•Other
SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree
5 Strongly Disagree
2 2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree
Strongly Disagree
3 2
3. American Medical Response (AMR). Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Ag e Neutral Strongly Disagree
Diagree
3 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly A gree Agree Neutral Disagree Strongly Disagree 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Strongly Disagree
Neutral Disagree
5 3 2 1
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
8. We would use American Medical Response (AMR). Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree e Neutral Disagree Strongly Disagree
3 -
9. Additional comments:
2 CITY OF RIVERSIDE FIRE
1887
CUSTOMER SATISFACTION SURVEY
-Serrke Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: Riverwalk Post Acute
Employee Name: Elma Cover
Title: DON
Date of Visit: 312/24
Type of Facility: ESNE •Acute Care •Hospice• Hospital• Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 2
American Medical Response (AMR). Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3) 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Neutral Disagree Strongly Disagree
Apree 2
3 1
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
-Serrke Henor Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 12)
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 2 1
9. Additional comments:
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133
2 CAN OF FIVERSE CITY OF RIVERSIDE FIRE
1887
CUSTOMER SATISFACTION SURVEY
Strike Honor Courte
FIRE
CUSTOMER INFORMATION:
Customer Name: The Grow Coe + Wellness
Luga Crant
Title:
Date of Visit: - 13-24
Type of Facility: ASNF • Acute Care •Hospice • Hospital •Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
4. Upon arrival, American Medical Response (AMR). Premier Medical Transport (PMT), Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
Servke Honor Courage,
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree LO 4 3 2 1
9. Additional comments:
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 2
CITY OF RIVERSIDE FIRE
AN OT RIVERSA
CUSTOMER SATISFACTION SURVEY
-Serrke Henor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: valenma Gamens hemin lare centur
Employee Name:
Title: Am wordinatir
Date of Visit: 3 13 14
Type of Facility: RISNF •Acute Care • Hospice •Hospital Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2 1
American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
Serke Hener Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2 1
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree ee Neutral Disagree Strongly Disagree
5 3 2 1
9. Additional comments:
You are GREAT!
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 2
CITY OF RIVERSIDE FIRE
BUT OF RIVERSE
CUSTOMER SATISFACTION SURVEY
-Sarrke Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: villa Health care center
Employee Name: Dharampt cam
Title: PN
Date of Visit: 3/12/24 @ 4pm
Type of Facility: LASNF •Acute Care • Hospice • Hospital • Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree LO 4 3 2 1
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 (4) 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 1
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
Serke Honor Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
9. Additional comments:
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 2
CITY OF RIVERSIDE FIRE
189-
CUSTOMER SATISFACTION SURVEY
-Serrke Menor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: WINDSOR CYPRESS GARDENS
Employee Name: MICHAEL VILLAME7
Title:
Michael Villagner, Cordid Syply Services
Date of Visit: 3/12/24
Type of Facility: • Acute Care • Hospice • Hospital • Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Strongly Disagree
Disagree 1
4 3
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service. strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2 1
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133
OF CITY OF RIVERSIDE FIRE
RIVERSIDE
CUSTOMER SATISFACTION SURVEY
-Serrke Honor Couraga
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4
Overall, American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Strongly Disagree
Disagrees 1
5 4 3
We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
9. Additional comments: (honk you for
our a see meat
col
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 2