CITY OF RIVERSIDE FIRE
BUT OF RIVERIN
CUSTOMER SATISFACTION SURVEY
-Serrke Honor Couriga
FIRE
CUSTOMER INFORMATION:
Customer Name: ALtAlIstA- Pinto
Employee Name: ma Badan
Title: DON
Date of Visit: 3|1210074
Type of Facility: DSNF •Acute Care • Hospice • Hospital • Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry.
Strongly A gree Agree Neutral Disagree Strongly Disagree 5 4 2 1
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 1
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
CUT OF FIVERSE
CUSTOMER SATISFACTION SURVEY
Service Honor Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree LO 4 3 2 1
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly-Agree Agree Neutral Strongly Disagree
Disagree
4 3 1
9. Additional comments:
We are pleased and happy with partnershap with
AMR
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 2
CITY OF RIVERSIDE FIRE
BUT OF RIVERIN
CUSTOMER SATISFACTION SURVEY
-Serrke Honor Couriga
FIRE
CUSTOMER INFORMATION:
Customer Name: ALtAlIstA- Pinto
Employee Name: ma Badan
Title: DON
Date of Visit: 3|1210074
Type of Facility: DSNF •Acute Care • Hospice • Hospital • Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry.
Strongly A gree Agree Neutral Disagree Strongly Disagree 5 4 2 1
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 1
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
CUT OF FIVERSE
CUSTOMER SATISFACTION SURVEY
Service Honor Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree LO 4 3 2 1
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly-Agree Agree Neutral Strongly Disagree
Disagree
4 3 1
9. Additional comments:
We are pleased and happy with partnershap with
AMR
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 2
CITY OF RIVERSIDE FIRE
BUT OF RIVERIOD
CUSTOMER SATISFACTION SURVEY
Sernice Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: raiser Riverside
Employee Name: lathony ( harge KN
Title:
Date of Visit: 3/13/24
Type of Facility: SNF •Acute Care •Hospice Hospital •Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 -
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 1
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Agree Neutral Disagree Strongly Disagree
Strongly Agree
3 2 -
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 1
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
-Serrke Honor Courago
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree (4 3 2
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
AmR communicates well with El staff. Their
• Supervisors are always affentive when issues are
prought te their attention. attention.
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133
2 CITY OF RIVERSIDE FIRE
CITY OR OVERSIDE
CUSTOMER SATISFACTION SURVEY
Sarice konor Courage.
FIRE
CUSTOMER INFORMATION:
L2tIni BELL
Customer Name:
Employee Name:
Title:
Date of Visit:
Type of Facility: • SNF •Acute Care Hospice *Hospital Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Disagree Strongly Disagree
Agree Neutral
Strongly Agree 2 1
3 5
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Neutral Disagree Strongly Disagree
Strongly Agree Agree
3 2
5 4
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Neutral Disagree Strongly Disagree
Strongly Agree Agree
3 2
5 4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Disagree Strongly Disagree
Agree Neutral
Strongly Agree 2
4 3
5 5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Disagree Strongly Disagree
Agree Neutral
Strong Agree 3 2
4 ISNE TAL
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
nor Courtgo
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 2 1
5 3
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Neutral Disagree Strongly Disagree
Strongly Agree Agree
3 2
5 9. Additional comments:
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
Serrke Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: MAGNOLIA REHABILITATIUM CONTER
Employee Name: adrea Shan
Title: ase manayer
Date of Visit:
Type of Facility: •SNF •Acute Care • Hospice • Hospital • Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
- The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
4. Upon arrival, American Medical Response (AMR), Premter Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Ágree Neutral Disagree Strongly Disagree 4 3 2 1
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cayalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
AMERICAN MEDICAL RESPONSE
1 879 Marlborough Ave.
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
-Serrke Honor Couraga
FIRE
b. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree grèe Neutral Disagree Strongly Disagree
4 3 2 1
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 2
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
9. Additional comments:
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 2
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
Serrike Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: Marieris Aranilla. Mission Cau Center
Employee Name: Maricris Aranilla
Title: Registers Nurse
Date of Visit: 112. a
Type of Facility: •SNF' • Acute Care • Hospice • Hospital #other Sub-Acute SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2 1
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 13 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
OF RIVERSIDE CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
Serrie Honor Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 2 8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service (s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree LO 4 3 2 1
9. Additional comments:
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133
2 CITY OF RIVERSIDE FIRE
BUT OF RIVERIO
CUSTOMER SATISFACTION SURVEY
-Serike Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: Pacific Grove
Employee Name: Нації maany
Title: emissions
Date of Visit: 3 13/24
Type of Facility: •ISNF •Acute Care • Hospice #Hospital •Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
-Serrke Honor Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2 1
9. Additional comments:
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133
2 CITY OF RIVERSIDE FIRE
AN OT FIVERSE
CUSTOMER SATISFACTION SURVEY
Strike Honor Courga,
FIRE
CUSTOMER INFORMATION:
Customer Name: PALM TERRACE CARE COMTEN
Employee Name: GIRLY
Title:
Date of Visit: 3112/24
Type of Facility: ZISNF •Acute Care L Hospice • Hospital • Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 1
American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Stronaly Agree Agree Neutral Disagree Strongly Disagree 5) 4 3 2
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Agree Neutral Disagree Strongly Disagree
strongly sree 3
4 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
CANO A ROSE
CUSTOMER SATISFACTION SURVEY
Strake Honor Courigo
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Stronglý Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 2
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
9. Additional comments:
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133
2 CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: Parkria
Employee Name: Mum Palauçra
Title:
Date of Visit:
Type of Facility: •SNF • Acute Care • Hospice • Hospital •Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree . Neutral Disagree Strongly Disagree 5 4 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 2
American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
1 USTOMER SATISFACTION SURVEY
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agrée
5 Neutral Disagree
4 Strongly Disagree
3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree
5 Neytal Disagree Strongly Disagree
4 2 1
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral
5 Disagree Strongly Disagree
4 3
2 1
9. Additional comments:
Concerns Mgaçden of freshut to Amn
has keen addessel
2 CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
Service R Course
FIRE
CUSTOMER INFORMATION:
Customer Name: Joanna Cortez
Employee Name: Parkview comm
Title:
Date of Visit: 3/26/24
• Hospice • Hospital Other
Type of Facility: •ISNF / Acute Care
SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Neutral Disagree Strongly Disagree
Strongly Agree Agree
1 4
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Neutral Disagree Strongly Disagree
Strongly Agree Agree
4 3
5 3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Neutral Disagree Strongly Disagree
Strongly Agree Agree 1
3 2
5 4
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Ágree Neutral Disagree Strongly Disagree
Strongly Agree 2 1
4 3
5 5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Neutral Disagree Strongly Disagree
Agree 1
Strongly Agree 3 2
4 5
1 13870463 г-
RECREA
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
FIRE
American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutra Disagree Strongly Disagree
5 3 2
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
5 4
9. Additional comments:
2 CUSTOMER INFORMATION:
Customer Name: Parkvin
Employee Name:
Title: Palawan
Date of Visit En
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
FIRE
CUSTOMER INFORMATION:
Ps
Customer Name:
Employee Name:
MT/ US
Date of Visit:
Type of Facility: •SNF Acute Care Hospice Hospital • other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Thess all different
Strongly Agree Agree • Neutral Disagree Strongly Disagree 5 4 2
3. American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree
4 3 2 Strongly Disagree
RANSPOR
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT), .6622 Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3
2 5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance. igly Agree Agree Neutral Disagree
5 Strongly Disagree
2 1
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Strongly Disagree
Disagree
5 aby,
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs. Strong, Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1 cantas
'g
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Disag,
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2 1
5 4
y
vices.
9. Additional comments:
are ditterint s
happy with
happy cuth others
CITY OF RIVERSIDE FIRE
CANO RESTO
CUSTOMER SATISFACTION SURVEY
FIRE
CUSTOMER INFORMATION:
customer Name: Rivaside Camunity Hospital (RCH)
Employee Name:
Title:
Date of Visit: G-27
Type of Facility: • SNF • Acule Care • Hospice Hospital •Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree
Strongly Disagree
5 3
2 1
2. The American Medical Response (AMR). Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly A gree Agree Neutral Strongly Disagree
Disagree
3 3. American Medical Response (AMR). Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Strongly Disagree
5 Disagree
3 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Strongly Disagree
Neutral Disagree
5 1
3 2
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service (s) again.
Strongly Agree e Neutral Disagree Strongly Disagree
5 3
9. Additional comments:
2 CITY OF RIVERSIDE FIRE
AN OT RIVERINE
CUSTOMER SATISFACTION SURVEY
-Serke Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: Rivenwalk Post Acut e
Employee Name: Elma Cover
Title: DON
Date of Visit: 3/12/24
Type of Facility: ŚNF •Acute Care •Hospice • Hospital DOther SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 2 1
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services. strongly Agree Agree Neutral Disagree Strongly Disagree 4 3)
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2 1
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Neutral Disagree Strongly Disagree
5 Agree 3 2
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
CAN OF FIVE TOE
CUSTOMER SATISFACTION SURVEY
Sarike Honor Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Strongly Disagree
5 4 3
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Agree Neutral Disagree Strongly Disagree
Strongly Agree
4 2 1
9. Additional comments:
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133
2 CITY OF RIVERSIDE FIRE
1887
CUSTOMER SATISFACTION SURVEY
Serrke Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: The Grave Care & Wellness
Employee Name: ( Секі
Title:
Date of Visit: -13-24
Type of Facility: AISNF • Acute Care L Hospice • Hospital • Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Stronglý Agree Agree Neutral Strongly Disagree
4 3 Disagree 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
-Serike Honor Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Strongly Disagree
Disagree
4 3
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
9. Additional comments:
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 2
BUT OF RIVERSI CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
-Serrke Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: valenud Gamens hearin lure, centur
Employee Name: acoverine
Title: Aam word hatr
Date of Visit: 3/13/24
Type of Facility: RISNF • Acute Care • Hospice •Hospital • Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2 1
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave. 1
Riverside, CA 92507-2133
CITY OF RIVERSIDE FIRE
SAY OF FIVERIOR
CUSTOMER SATISFACTION SURVEY
Serrice Honor Couriga
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 3 2 1
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree gree Neutral Disagree Strongly Disagree
5 3 2 1
9. Additional comments:
you are GREAT!
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 2
CITY OF RIVERSIDE FIRE
OUT OT RIVERIOD
CUSTOMER SATISFACTION SURVEY
Serrie Honor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: villa Health care center
Employee Name: Dharampt Cam
Tifle: PN
Date of Visit: 3/12/24 к 4 pm
Type of Facility: •Acute Care • Hospice • Hospital • Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2 1
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 (4) 3 2 1
4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 1
CITY OF RIVERSIDE FIRE
CUSTOMER SATISFACTION SURVEY
Berke Honor Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 3 2
7. Overall, American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3
8. We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
9. Additional comments:
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 2
CITY OF RIVERSIDE FIRE
SAN OF FIERCE
1887
CUSTOMER SATISFACTION SURVEY
Serrke Henor Courage
FIRE
CUSTOMER INFORMATION:
Customer Name: WINDSOR CYPRESS GARDENS
Employee Name: MICHAEL • VILLAmE7
Title:
Michae Villagmer, Canid duply Services
Date of Visit: 3/12/24
Type of Facility: •Acute Care L Hospice • Hospital • Other SURVEY QUESTIONS:
1. Our Facility is pleased with the overall level of customer service provided by American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2
2. The American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch center provides an easy, customer-friendly method of ordering ambulance services.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2 1
3. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry dispatch call-takers provide accurate estimated wait times for ambulance services.
Agree Neutral Disagree Strongly Disagree
Strongly Agree 1
4 4. Upon arrival, American Medical Response (AMR), Premier Medical Transport (PMT).
Advantage and Cavalry field crews are courteous and provide excellent customer service.
Strongly Agree Agree Neutral Disagree Strongly Disagree 4 3 2 1
5. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews have a well-groomed and professional appearance.
Strongly Agree Agree Neutral Disagree Strongly Disagree 2 1
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133
RIVERSIDE CITY OF RIVERSIDE FIRE
CITY OF
CUSTOMER SATISFACTION SURVEY
Serrke Honor Courage
FIRE
6. American Medical Response (AMR), Premier Medical Transport (PMT), Advantage and Cavalry field crews communicate openly and work well with facility employees to achieve a common goal.
Strongly Agree Agree Neutral Disagree Strongly Disagree 5 4 3 2
Overall, American Medical Response (AMR), Premier Medical Transport (PMT). Advantage and Cavalry employees are responsive to our needs.
Strongly Agree Agree Neutral Strongly Disagree
Disagrees 1
5 4 3
We would use American Medical Response (AMR), Premier Medical Transport (PMT), and Advantage and Cavalry ambulance service(s) again.
Strongly Agree Agree Neutral Strongly Disagree
Disagree
5 4 3
9. Additional comments:
(honk qou - for
assisting u
chauere up coll
AMERICAN MEDICAL RESPONSE
879 Marlborough Ave.
Riverside, CA 92507-2133 2