Riverside City Council
July 16, 2024

7/2/2024
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City CouncilJuly 16, 2024Department Overview and Employee Recognition for FY2023Innovation and Technology Department RiversideCA.gov2
The mission of the Innovation & TechnologyDepartment is to work collaboratively withother departments and organizations toimprove the quality of life in the City througheconomic development; achieve innovative,practical, and reliable solutions to Cityproblems, optimize processes throughinformation technology leadership andprofessional services; and provide an exciting,challenging, and rewarding environmentwhere team members derive satisfaction fromchallenging assignments, and the success ofCity of Riverside departments in meeting theiroperational and service objectives.OUR MISSION 1 2
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The IT Department has aligned with other CityDepartments to make the city’s goal of establishingitself as an internationally recognized center forinnovation a reality. Examples of our efforts include:OVERVIEW •Development of an artificial intelligence policy•Free Wireless at libraries and various community centers•311 system for citizen reporting and inquiries (includes mobile app)•Reverse 911 to notify citizens about power outages and emergencies RiversideCA.gov4
ORGANIZATIONStrategic InitiativesChris TildenDeputy Chief Innovation Officer•Applications•Database•Enterprise Resource Planning•Network Services•Operations•Video Security•Web AppsInnovationPrasad MahaleDeputy Chief Innovation Officer•Innovation•Business Process Automation•Data Analytics•GIS•Project & Portfolio Management•Client Services•Awards & RecognitionCybersecurityVacantChief Innov. Security Officer•Identify, protect, detect, respond and recover from cybersecurity eventsAdministrationJessica GordonAdmin Services Manager•Budget•Contracts•Personnel•Policy•Purchasing•Special Projects•Strategic InitiativesGeorge KhalilChief Innovation Officer3 4 7/2/2024
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2019 BY THE NUMBERS
>94.7%Excellent Service Ratingper surveys of completed tickets18,257TicketsCompletedFY 2024 BY THE NUMBERS9,000+Connected DevicesManaged Daily266+ Wiring Closetsmanaged across 72 locations2,450,667+Cyberattacks Prevented47Projects Completed (including new system implementations, upgrades, development, etc.)63Full-time staff 1,000+Wireless Users Managed over 365 wireless access points

33.1Avg. Hoursbetween receiving and closing a ticket
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ACCOMPLISHMENTS & MILESTONESCompleted email retention and archive project (reducing the City’s risk footprint by 62% across all departments)Established onsite storage for system backups at RPD (significantly reducing recovery time by approximately 70%)Launched Solar App+, an online solar permitting system. 5 6
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ACCOMPLISHMENTS & MILESTONESCollapsed Legacy hardware at both the EOC and City Hall, reducing maintenance and labor requirements in addition to saving on power and cooling costs RiversideCA.gov
8ACCOMPLISHMENTS & MILESTONESIntegrated the City’s phone system with Microsoft Teams, allowing users to make and receive phone calls (from their office extension) within Teams7 8 7/2/2024
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DEPT AWARDS & RECOGNITION
2023 Award of Excellence from the Municipal Information Systems Association of California2023 6thplace award by the Center for Digital Government digital cities survey2023 4thPlace in the Government Experience Award for Cities over 250,000 citizens from the Center for Digital Government RiversideCA.gov10
STAFF AWARDS & RECOGNITION*Emely DacaraAdministration2023 Quarterly AwardsMyrandust HallOperationsNghi QuachApplicationsMarshall PlaceOperations 2023 ITO AwardsArian TayApplications
Ivan SotoClient Services
.Carlos RoblesNetwork
Jason HaOperations
Gurjot SinghInnovation2023 Employee of the Year
Matthew BurrowsOperations2023 CIO Award for Outstanding Leadership *2024 winners have not yet been announced. These employees were previously recognized before the City Council on 9/5/23. 9 10
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RECOMMENDATIONSThat the City Council receive and file an overview ofthe Innovation and Technology Department,including recognition of the Department’semployees.11