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Shopping Cart Retrieval Program
Safety, Wellness, and Youth Committee
July 17, 2024
Public Works Department
RiversideCA.gov
2 BACKGROUND
• January 17, 2024 – Public Works presented a review of the shopping cart program to SW&Y Committee
• Following discussion and in anticipation of an upcoming RFP, the Committee voted to continue the item and requested PW return for additional review of the program before advancing a new agreement to the full City Council
– Suggestions and discussion points:
Identify additional shopping cart retrieval service providers Improve cost recovery
Plans to educate retailers and help them understand the program Increase reporting of abandoned shopping carts
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3 SHOPPING CART RETRIEVAL PROGRAM
Overview
• Participating Retailers: $20/Delivery
– Enter into an agreement with the City for the retrieval of abandoned shopping carts by City’s contractor.
• Non-Participating Retailers: $23/Delivery
– Implement their own program and retrieve their own shopping carts. – Pre-COVID: If abandoned carts found by City contractor, retailers picked up their carts from City Corporation Yard.
– During COVID: City contractor delivered shopping carts directly to non-participating retailers.
• City pays contractor per delivery
RiversideCA.gov
4 REQUEST FOR PROPOSAL (RFP) NO. 2362
• Goals:
– Identify multiple vendors
– Upgraded Scope of Work
• 15 prospective bidders
• 1 proposal submitted
• Retail Marketing Services Inc.
– Agreed to Scope of Work outlined in RFP 2362
– Compensation: Same as previous contract
– City pays contractor:
– $20.00/delivery to participating retailers
– $23.00/delivery to non-participating retailers
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5 COST RECOVERY
• Approximately 92% cost recovery in FY2022/23
– Total cost of program $121,267
– Revenue received $111,074
– General Fund contribution $10,193
• Options may include
– Increase cost per delivery of carts
– Charge per cart delivered vs. lump sum for delivery of any size – Make program participation mandatory for all retailers • Subject to CA Govt. Code §§6601 and 66016
– Fees cannot exceed reasonable cost of providing service – Will require further examination with Finance and CAO RiversideCA.gov
6 EDUCATION AND ENFORCEMENT
• Education Coordinator
– Retailers
– Community
– City Employees
– Business Community
• Social Media
• RMC
• 10-Step Process
• New Contract
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7 INCREASE REPORTING
• Awareness Campaign
• “Hot Spots”
• 311 Service Requests
• Riverside Incident Service
Request (RISR) App
RiversideCA.gov
8 Strategic Priority 6 – Infrastructure, Mobility & Connectivity Goal 2.3 – Maintain, protect, and improve assets and infrastructure within the City’s built environment to ensure and enhance reliability, resiliency, sustainability, and facilitate connectivity.
Cross-Cutting Threads
STRATEGIC PLAN ALIGNMENT
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9 RECOMMENDATION
That the Safety, Wellness, and Youth Committee receive a report and provide input on the Shopping Cart Retrieval Program.
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