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1 RiversideCA.gov
ESTABLISHMENT OF PARK RIVERSIDE
DOWTOWN VALET SERVICE
Mobility and Infrastructure Committee Meeting
September 12, 2024
Public Works
RiversideCA.gov
2 1. July 1, 2023 – Parking Your Way was
introduced to the downtown community by
using the Park Riverside app to manage
free/paid on-street & off-street parking
sessions.
2. New more robust and affordable monthly
parking permit options.
3. New state-of-the-art garage equipment
delivers parking capabilities such as online
validations, reservations and valet service.
BACKGROUND
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3 1. Downtown restaurants and
establishments have asked for a
valet service.
A. Clientele want an “evening out”
experience
B. Curbside service (elderly, disabled, etc.)
C. Convenience (no searching for parking)
DISCUSSION – REQUESTS & RESEARCH
RiversideCA.gov
4 2. Local municipalities operating valet
service were contacted.
A. Glendale, Long Beach, Santa Monica, Pasadena,
Century City, Los Angeles and Beverly Hills (RFPs)
B. Valet is expensive to operate (labor and
insurance)
C. Benefits the community, businesses, restaurants,
nightclubs, and establishments (increase sales
and taxes)
DISCUSSION – REQUESTS & RESEARCH
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5 3. Valet Parking survey was published in July.
DISCUSSION – SURVEY RESULTS
RiversideCA.gov
6 3. Valet Parking survey was published in July.
DISCUSSION – SURVEY RESULTS
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7 3. Valet Parking survey was published in July.
DISCUSSION – SURVEY RESULTS
RiversideCA.gov
8 • Worry that accessible parking would
be impacted by the program
• Requests for parking to be free
• Requests to spend the funds on
homelessness
• Concerns over other City services
• This will impact businesses
downtown
DISCUSSION – SURVEY COMMENTS
Concerns expressed by survey respondents
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9 1. Vehicles will be parked and staged in
public parking facilities: include on-
street spaces, public surface lots,
and/or public parking garages.
2. The valet stands will always have a
valet door person to greet and assist
customers at each valet stand.
3. Valet drivers will be at the vehicle
staging area awaiting a request to
bring up a vehicle.
DISCUSSION – VALET OPERATING MODEL
RiversideCA.gov
10 1. SAFETY: Drivers will not be “running” through
downtown to bring up a vehicle and will not
be driving fast as they are on site with the
vehicles.
2. SECURITY: Vehicles will be more secure with
valet drivers within proximity of the staged
vehicles.
3. CONVENIENCE: Customer wait times are
minimal as valet drivers are immediately
bringing the car up upon request and vehicles
can be delivered to different valet stands.
DISCUSSION – SAFETY, SECURITY, CONVENIENCE
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11 1.Cell phone will be the valet ticket
2.Validate with participating establishments
3.Request vehicle ahead of time
4.Request vehicle pick up location
5.Track vehicle status
6.Pay and tip from phone
DISCUSSION – CUSTOMER EXPERIENCE
RiversideCA.gov
12 1. Professional Qualifications
2. Financial Reporting
3. Marketing
4. Staffing and Training
5. Management and Support
6. Logistics and Planning
7. Customer Support
8. Security
DISCUSSION – REQUEST FOR PROPOSAL
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13 Strategic Priority 6 – Infrastructure, Mobility, Connectivity Goal 6.2 - Maintain, protect and improve assets and infrastructure within the City’s built environment to ensure and enhance reliability, resiliency, sustainability, and facilitate connectivity.
Goal 6.3 - Identify and pursue new and unique funding opportunities to develop, operate, maintain, and renew infrastructure and programs that meet the community’s needs.
Cross-Cutting Threads
STRATEGIC PLAN ALIGNMENT
RiversideCA.gov
14 That the Mobility and Infrastructure Committee:
1. Receives a report to establish the Park Riverside downtown valet service;
2. Direct the Public Works Department Parking Services Division to publish a Request for Proposal to identify valet service contractors to operate the Park Riverside downtown valet service; and
3. Direct the Public Works Departme nt Parking Services Division to evaluate the proposals and submit a recommendation to City Council to award a service agreement to a valet service contractor to operate the Park Riverside downtown valet service.
RECOMMENDATIONS
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