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RiversideCA.govDepartment Overview andEmployee Recognition FY 24/25 City CouncilNovember 4, 2025 Innovation and Technology Department RiversideCA.gov2
Collaborate across departments and organizations to enhance quality of life, drive economic growth, and solve City challenges with innovative, reliable technology solutions.We empower City operations through IT leadership, streamlined processes, and professional services, while fostering a rewarding environment where our team thrives.OUR MISSION 1 2
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ORGANIZATIONGeorge KhalilChief Innovation Officer•Applications•Database•Enterprise Resource Planning•Network Services•Operations•Video Security•Web AppsMatthew BurrowsInterim DeputyChief Innovation OfficerSTRATEGIC INITIATIVES•Budget•Contracts•Personnel•Policy•Purchasing•Special Projects•Staff ReportsStephanie GallegosAdmin ServicesManagerADMINISTRATION•Identify, protect, detect, respond and recover from cybersecurity eventsJason BrownChief InnovationSecurity OfficerCYBERSECURITY•Innovation•Business ProcessAutomation•Data Analytics•GIS•Project & Portfolio Mgmt.•Client Services•Awards & RecognitionPrasad MahaleDeputy ChiefInnovation OfficerINNOVATION RiversideCA.gov4
OVERVIEW9,000+Connected DevicesManaged Daily
266+ Wiring Closetsmanaged across57 locations
30,553TicketsCompleted
37Projects Completed (including new system implementations, upgrades, development, etc.) 63Full-timestaff
1,200,000+Cyberattacks Prevented>95%Excellent Service Ratingper surveys of completed tickets Internet Resiliency EnhancedActive/Active InternetSeamless Failover – City Hall and EOCDuring Service Events 3 4
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HIGH PERFORMANCE WORK DELIVERING RESULTSGET THE BASICS RIGHTGo the Extra Mile -- MIH!Possible ONLY if the Basics are Done Right!Generational Change Projects10%Stretch Goals20%70%Outstanding BASIC Performance Quality Every Day – Day after Day – 24/7Fully Funded Fully Staffed Fully Trained RiversideCA.gov6
GENERATIONAL CHANGE PROJECTS
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GENERATIONAL CHANGE PROJECTS•Rivy AI Chatbot– 24/7 resident access to City services•Microsoft Copilot AI– Boosting staff productivity & decision-making•“The Dash” Dashboard– Real-time Citywide performance insights•RPA Phase III– Automated CALNET invoice processing•New Technology Ordering Portalwith real-time tracking•TeamDynamix Expansion– streamlined workflows Citywide•Avaya Workplace– Stronger telework & collaboration•Air Gap Protect Migration-Immutable Backups RiversideCA.gov8
STRETCH GOALS•Replaced 100+ Cameras within City Limits•Fire Record Management System Upgrade –Firehouse to ImageTrend•Real Time Crime Center•Rubicon/Smart City Software Rollout for PW –Waste Management•RISR Application – Parks Graffiti•Ecolane – Special Transportation Scheduling System•Computronix Planning Module Enhancements 7 8
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OUSTANDING BASIC PERFORMANCE (70%)•Completed Esri GIS strategy and IT health check with Psomas•Upgraded ArcGIS Enterprise to 11.5•Migrated SharePoint 2013 workflows to Power Automate•Managed 250+ software agreements and 200+ licenses•Redeployed RPD cluster hardware•Migrated from legacy tape to modern cloud backups•Upgraded network: SBC, STP, Zscaler, SIP trunking•Replaced 100+ City cameras•Supported Open Enrollment 2025 RiversideCA.gov10
DEPT AWARDS & RECOGNITION
2024 Award of Excellence from the Municipal Information Systems Association of California2024 7thplace award by the Center for Digital Government digital cities survey 2024 Government Experience Award finalist for Cities over 250,000 citizens from the Center for Digital Government 9 10
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PERSONNEL METRICS
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PERSONNEL METRICS
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PERSONNEL METRICS
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SUCCESS STORIES•Andy – Innovation and Technology Officer II (Promotion)•Dyana – Senior Admin Analyst (Promotion)•Ivan – Senior IT Tech (Promotion)•Maria – Admin Analyst (Transfer)•Millard – IT Analyst I (Promotion)•Stephanie – Admin Services Manager (Promotion)•Tyler – GIS Manager (Appointment) 13 14
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STAFF AWARD & RECOGNITION
Thomas DominguezIT Technician II2024Employee of the Year RiversideCA.gov16
RECOMMENDATIONSThat the City Council receive and file an overview of the Innovation and Technology Department, including recognition of the Department’s employees. 15 16