Riverside City Council
April 21, 2026

4/16/2026
1 RiversideCA.gov1
RiversideCA.govConvergeOne – Avaya RenewalCity CouncilApril 21, 2026Innovation and Technology Department RiversideCA.gov2
•The City installed the Avaya VoIP phone system in 2012 after a formal bidding process•The first contract included five years of monitoring and technical support•The City renewed the agreement in 2017, with ConvergeOne selected as the lowest qualified bidder•In 2021, the City approved a major system upgrade and extended support through a cooperative purchasing programBACKGROUND1 2 4/16/2026
2 RiversideCA.gov3
AVAYA SERVICESAvaya services supports major City communications: •311•Police non-emergency•Utilities outage reporting•Overall phone system stability RiversideCA.gov4
•Avaya software subscriptions for City communication systems•24/7 maintenance and technical support for phone infrastructure•Manufacturer support for hardware and software reliability•User licensing for Citywide voice, UC, and call-center functions•One-time setup and configuration servicesAVAYA RENEWALFive-year renewal agreement with ConvergeOne for Avaya services covers:3 4 4/16/2026
3 RiversideCA.gov5
Total cost: $1,111,361.33 over 5 yearsFISCAL IMPACTAnnual Billing Schedule$209,000Year 1$217,100Year 2$223,613Year 3$230,321Year 4$231,327.33Year 5$1,111,361.33TOTAL RiversideCA.gov6
•Approve the subscription, maintenance, and support renewal for the Avaya system from May 1, 2026 – April 30, 2031; •Authorize the City Manager, or designee, to execute all documents, purchase orders, renewals, and minor non substantive changes necessary to effectuate the renewal. RECOMMENDATIONSThat the City Council:5 6