City Council Memorandum
TO: HONORABLE MAYOR AND CITY COUNCIL DATE: SEPTEMBER 1, 2026 FROM: GENERAL SERVICES DEPARTMENT WARDS: ALL
SUBJECT: PROFESSIONAL SERVICES AGREEMENT FOR CUSTODIAL SERVICES FOR VARIOUS CITY FACILITIES WITH UNISERVE FACILITIES SERVICES OF COMMERCE, CALIFORNIA FROM REQUEST FOR PROPOSALS NO. 2468, IN THE AMOUNT OF $3,392,560.30 FOR A TERM FROM OCTOBER 1, 2026 THROUGH JUNE 30, 2029, PLUS 15% CHANGE ORDER AUTHORITY IN THE AMOUNT OF $508,884.05, FOR A TOTAL CONTRACT AMOUNT OF $3,901,444.35 ISSUES:
Consider approving a Professional Services Agreement for Custodial Services for Various City Facilities with Uniserve Facilities Services of Commerce, California from Request for Proposals No. 2468, in the amount of $3,392,560.30 for a term from October 1, 2026 through June 30, 2029, and authorize 15% change order authority in the amount of $508,884.05 for a total contract amount of $3,901,444.35.
RECOMMENDATIONS:
That the City Council:
Approve a Professional Services Agreement from RFP No. 2468 with UNISERVE Facilities Services of Commerce, California for Custodial Services for Various City Facilities for the term of October 1, 2026 through June 30, 2029, in the amount of $3,392,560.30; Authorize 15% change order authority in the amount of $508,884.05 for unforeseen changes in service such as requests to increase service frequency or for special or emergency services; and Authorize the City Manager, or designee, to execute the Agreement with UNISERVE Facilities Services including making minor and non-substantive changes, including term extensions up to two optional one-year extensions, subject to the availability of budgeted funds.
BACKGROUND:
The General Services Department (General Services) is responsible for maintaining City facilities, including providing custodial services for more than 50 City buildings.
Uniserve Facilities Services, LLC (Uniserve) brings 59 years of experience in facility maintenance, with a current portfolio that includes contracts with the County and City of Los Angeles. Uniserve currently services over 145 municipal facilities and is well equipped to add Riverside to its service roster.
DISCUSSION:
Since the City's previous Request for Proposals was issued in 2019, California's minimum wage has increased from $12.00 per hour to $16.90 per hour, significantly impacting labor costs. Statutory changes, including Assembly Bill 10 (AB 10) and subsequent legislation, have progressively increased minimum wage requirements. In addition, the Healthy Workplaces, Healthy Families Act of 2014 (AB 1522) expanded paid sick leave benefits for employees, further increasing employer labor costs. Combined with inflationary increases in the cost of materials and supplies, these factors have contributed to the overall increase in the cost of providing janitorial services.
General Services negotiated with Uniserve to reduce its initial bid, which was approximately $1 million higher than the current contract over the initial three-year term. Following a comprehensive walkthrough of all City facilities, staff successfully negotiated a reduced contract price that aligned more closely with the other responsive proposals received.
To ensure uninterrupted custodial services, General Services executed a three month stop-gap extension with the current vendor, Allied Janitorial Services, to provide sufficient time to negotiate with Uniserve.
Purchasing Overview
On December 2, 2025, the City’s Purchasing Division (Purchasing) issued Request for Proposals (RFP) No. 2468 on PlanetBids seeking prospective proposers to provide Custodial Services for Various City Facilities.
The solicitation notification is summarized in the table below:
Action
Number of Vendors
External Vendors Notified
500
City of Riverside Vendors Notified
206
Vendors who downloaded the RFP
76 Proposals received
10 A total of 117 questions were received from prospective proposers, and one addendum was posted. RFP No. 2468 closed on January 7, 2026, with a total of 10 responses. Eight (8) proposals were found to be responsive and responsible.
Agape Elite Solutions LLC had missing required exhibits from their submission and pricing did not align with details submitted in proposal and PlanetBids. A request for clarification (RFC) was sent, and proposer did not provide the full requirements of the RFC. Vested Solutions had a missing required exhibit from their submission as well as pricing did not align with details submitted in proposal and PlanetBids. A request for clarification (RFC) was sent, and the proposer altered their pricing constitutes a material change to their proposal. As a result, the two (2) proposals were deemed non-responsive.
Under the guidance of Purchasing, four (4) City staff from the General Services, Library and Public Works Departments, evaluated the proposals for two rounds, which resulted in Uniserve Facilities Services ranking No. 1. The evaluation criteria, total points and rankings for each evaluation round are summarized in the tables below.
Round 1 – Evaluation Criteria
Evaluation Criteria
Total Points
Quality/Completeness of Proposal
5%
Ability and Willingness
20%
Experience and References
20%
Approach and Methodology
5%
Pricing
30%
Qualifications
20%
Round 1 – Evaluation Results
Vendor
Location
Proposed Cost
Evaluation Scores
Rank
Base Hill Inc.
Santa Fe Springs, CA
$2,691,177.98
910.63
1 Facility Service Janitorial dba Facilities360
Ann Arbor, MI
$2,862,928.98
883.25
2 GUARANTEED JANITORIAL SERVICE
Chino, CA
$2,833,584.00
866.80
3 Servicon Systems, Inc.
Culver City, CA
$3,876,289.28
865.78
4 CCS Facility Services - Orange County, Inc.
Costa Mesa, CA
$3,225,529.00
852.80
5 UNISERVE Facilities Services
Commerce, CA
$4,805,975.78
836.74
6 Merchants Building Maintenance
Pomona, CA
$3,337,988.64
818.74
7 Coastal Building Services, Inc. (CBS)
Anaheim, CA
$3,404,846.00
642.74
8 *Agape Elite Solutions LLC
Anaheim, CA
N/R
N/R
N/R
*Vested Solutions
Palm Desert, CA
N/R
N/R
N/R
*Non-responsive vendor
The top 6 proposers were invited to move forward to Interviews (Round 2 Evaluation).
Round 2 – Evaluation Criteria
Evaluation Criteria
Total Points
Project Understanding
20%
Approach and Methodology
30%
Qualifications & Experience
30%
Interview and Response to Interview Questions
20%
Round 2 – Evaluation Results
Vendor
Location
Evaluation Scores
Rank
UNISERVE Facilities Services
Commerce, CA
1786.24
1 CCS Facility Services - Orange County, Inc.
Costa Mesa, CA
1776.30
2 Facility Service Janitorial dba Facilities360
Ann Arbor, MI
1774.63
3 Base Hill Inc.
Santa Fe Springs, CA
1764.50
4 Servicon Systems, Inc.
Culver City, CA
1722.78
5 Guaranteed Janitorial Service
Chino, CA
1697.55
6 Following the evaluation, Uniserve Facilities Services was selected as the most qualified company to perform the requirements of the RFP. Uniserve Facilities Services entered negotiations with the City and reduced their pricing, from $4,805,975.78 to $3,392,560.30, a savings of $1,413,415.48.
This action is pursuant to Purchasing Resolution 24101, Section 508 which states, “Contracts procured through Formal Procurement shall be awarded by the Awarding Entity to the Lowest Responsive and Responsible Bidder, except that…(c) Contracts procured through Formal Procurement for Services or Professional Services, where a Request for Proposals or Request for Qualifications was used to solicit Bids, shall be awarded by the Awarding Entity in accordance with the evaluation criteria set forth in the Request for Proposals or Request for Qualifications.” The Purchasing Manager concurs that the recommended action is compliant with Purchasing Resolution 24101.
FISCAL IMPACT:
The total fiscal impact of the action for FY2026/27 is $895,638.78. The funds are available in the following accounts. Appropriations for future fiscal years will be included in the Department’s Budget submissions for those fiscal years to be presented to the City Council for approval.
Fund Name
Account Number
Department-Divisions
FY2026/27
General Fund
1405000-450050
Marketing & Comm – Riv TV
$4,759.25
2210000-421000
General Services - Building Services
$90,224.87
3510000-421000
Fire - Operations
$7,657.11
5130000-421000
Library - Administration
$246,776.16
5215000-421000
Parks & Rec - Parks
$22,315.61
7222100-421000
City Hall Occupancy Non-Depart
$176,339.19
Grants & Restricted Programs
2545200-421001
Housing & Hmn Svcs – Hulen Pl
$10,117.82
Sewer Fund
4125400-424130
Public Works – Sewer Plant
$65,430.93
Parking Fund
4150000-424130
Public Works – Public Parking
$36,082.20
Electric Fund
6000010-421000
Public Utilities – Admin Mgmt
$212,879.69
6120130-421000
Public Utilities – Power & Energy Purch
$23,055.95
Total
$895,638.78
Prepared by: Frederick Tobar, Administrative Analyst
Approved by: Lee Withers, General Services Director
Certified as to
availability of funds: Julie Nemes, Finance Director Approved by: Edward Enriquez, Assistant City Manager/Chief Financial Officer/City Treasurer
Approved as to form: James Johnson, City Attorney
Attachments:
Agreement
RFP No. 2468 Award Recommendation
Presentation
Agreement for Annual Custodial Services in Various City Facilities ● Page 2