Personnel and Public Employees Committee
February 15, 2022

Susana Alcala Wood, City Attorney Jorge Oseguera, City Auditor Mindy Cuppy, City Clerk Howard Chan, City Manager John Colville, City Treasurer Personnel and Public Employees Committee Report
915 I Street, 1st Floor, Sacramento, CA 95814
www.cityofsacramento.org

File ID: 2021-01074 February 15, 2022 Discussion Item 5

Title: City of Sacramento Animal Care Services Survey

Location: Citywide

Recommendation: Receive and file the City of Sacramento Animal Care Services Survey.

Contact: Farishta Ahrary, Principal Fiscal Policy Analyst, (916) 808-7266, [email protected]
, Office of the City Auditor; Phillip Zimmerman, Animal Care Services Manager, (916) 808-8333, [email protected], Community Development Department

Presenter: Farishta Ahrary, Principal Fiscal Policy Analyst, (916) 808-7266, [email protected]
, Office of the City Auditor; Phillip Zimmerman, Animal Care Services Manager, (916) 808-8333, [email protected], Community Development Department

Attachments:
1-Description/Analysis
2-City of Sacramento Animal Care Services Survey

File ID: 2021-01074 Discussion Item 5 February 15, 2022
powered by Legistar™
City of Sacramento

Description/Analysis

Issue Detail: In April 2021, the City’s Animal Care Services Division of the Community Development Department requested assistance from the Office of the City Auditor to conduct a survey about the City’s Animal Care Services. The Office of the City Auditor worked with its consultants, Polco, and the Animal Care Services Division to draft and administer the survey.

The survey was live on the Polco platform to complete by the community from July 28, 2021 through August 27, 2021. The survey received 695 responses. This report details the results of the City of Sacramento Animal Care Services Survey.

Policy Considerations: The City Auditor’s presentation of the City of Sacramento Animal Care Services Survey is consistent with the Mayor and City Council’s intent to have an independent audit function for the City.

Economic Impacts: None.

Environmental Considerations: This is exempt from the California Environmental Quality Act (CEQA) because it does not have the potential for causing a significant effect on the environment. (CEQA Guidelines §15061(b)(3).)

Sustainability: Not Applicable.

Commission/Committee Action: None.

Rationale for Recommendation: This staff report provides the Personnel and Public Employees Committee with information that may be used to meet its responsibility to provide oversight of proposed ordinance amendments related to the Animal Care Citizens Advisory Committee.

Financial Considerations: The cost of the City of Sacramento Animal Care Services Survey was funded out of the FY2021/22 Animal Care Services Budget.

Local Business Enterprise (LBE): Not applicable.

City of Sacramento
Animal Care Services Survey
Summary of Results

October 2021

Research and Analysis Division

City of Sacramento Animal Care Services Survey Summary of Results

Table of Contents
Highlights ................................................................................................................................................................................................................................ 1 Community Perspective on Importance of Animal Services ............................................................................................................................................... 2 Visits to Sacramento’s Animal Care Services – Front Street Animal Shelter ..................................................................................................................... 3 Pet Adoption and Pet Ownership ........................................................................................................................................................................................... 4 Preferences for Interacting with Shelter ............................................................................................................................................................................... 5 Preferences for How the City Deals with People Who Neglect Animals ............................................................................................................................. 6 Importance of Services Provided by the City’s Animal Care Services ................................................................................................................................. 7 Ratings of Access to Affordable Veterinary Care in Sacramento ........................................................................................................................................ 9 Appendix A: Frequency of Responses to All Questions ..................................................................................................................................................... 10 Appendix B: Breakdowns of Selected Survey Responses by Respondent Characteristics ............................................................................................. 30 Appendix C: Survey Methodology ........................................................................................................................................................................................ 60

City of Sacramento Animal Care Services Survey Summary of Results | Page 1

Highlights
Survey Background
National Research Center, Inc. (NRC) at Polco worked with the City of Sacramento on a survey of residents about Animal Care Services provided by the City. The results will be used for planning important programs and decisions on animal care services for the City.

The survey was hosted on the City’s Polco online civic engagement platform and was open from July 23, 2021 through August 27, 2021. A total of 695 responses were received. With non-probability surveys such as this one, the precision of the estimates applying a Baysian credibility interval for a sample of 695 surveys is ±7%. Results were statistically weighted to represent the greater population of Sacramento. (For more information on the survey methods, see Appendix C.) Key Findings

When asked about important focus areas for the City of Sacramento, Animal Services scored high. Only safety and openness and acceptance of residents were given higher priority ratings.  Many of the survey respondents reported using Animal Services previously. About 8 in 10 had visited Sacramento’s Animal Services-Front Street Shelter with the most common reasons to adopt or license a pet. About three-fourths preferred appointments to walk in services.

Dealing with stray and injured animals and providing lost and found services were considered the most essential programs offered by Animal Care Services. Picking up or investigating dangerous animals also were considered essential or very important by nearly all residents surveyed.
 Access to affordable veterinary care was rated as excellent or good by fewer than 40% of survey respondents, and 9 in 10 rated services related to increasing the affordability of care to all residents and services for pets of low-income residents as essential or very important.
 Investigating animal neglect was a high priority of residents, although opinions were mixed on prosecution versus alternative programs. A majority of residents felt that action should depend on the seriousness of the neglect.

City of Sacramento Animal Care Services Survey Summary of Results | Page 2

Community Perspective on Importance of Animal Services

About 8 in 10 respondents considered
animal services essential or very important
as a community focus in the next 2 years.

Of the 10 items rated, Animal Services was
considered the third most important from
the list.

How important, if at all, do you think it is for the Sacramento community to focus on each of the following in the coming two years? (Percent rating as essential or very important)
45%
47%
66%
69%
72%
74%
78%
79%
82%
87%
0% 20% 40% 60% 80% 100%
Arts and culture
Design and layout of downtown
Preservation of open space
Parks and recreation
Economic development
Street maintenance and repair
Water and sewer
Animal services
Openness and acceptance of all residents
Safety

City of Sacramento Animal Care Services Survey Summary of Results | Page 3 0 times, 18%
1-2 times,
29%
3-5 times,
21%
6 or more
times, 31%

Visits to Sacramento’s Animal Care Services – Front Street Animal Shelter

About 8 in 10 respondents had visited the
City of Sacramento’s Animal Care
Services – Front Street Animal Shelter at
least once.

The most common reasons for the visits
were to adopt a pet, or to license a pet.

About 3 in 10 respondents who had every
visited the shelter had done so to drop off a
stray animal.

How often, if ever, have you visited the City of Sacramento’s Animal Care Services – Front Street Animal Shelter?

What was the reason for your visit? Select all the apply Total may exceed 100% as respondents could select more
than one reason. Percent
Adopt a pet 60%
License your pet 42%
Drop off a stray pet 30%
Volunteer at the shelter 29%
Reclaim your pet that was at the shelter 8%
Report an aggressive or dangerous animal 1%

City of Sacramento Animal Care Services Survey Summary of Results | Page 4 No, 47%
Yes, 53%
Yes, more
than five pets,
3%
Yes, two to
five pets, 42%
Yes, one pet,
32%
None, 23%

Pet Adoption and Pet Ownership

About half of survey respondents had ever
adopted a pet from one of Sacramento’s
local animal shelters. Most commonly the
pet had been adopted from the Front Street
Animal Shelter (see Table 14 in Appendix A:

Frequency of Responses to All Questions).

About three-quarters of respondents
reported currently owning one or more pets.

Have you ever adopted a pet from one of
Sacramento’s local animal shelters?
Do you currently own a pet?

City of Sacramento Animal Care Services Survey Summary of Results | Page 5 Temporary assistance
from neighbor/community
member, 66%
Immediately
taken to the
shelter, 34%
Appointment
program, 73%
First come
first served,
27%

Preferences for Interacting with Shelter

Most survey respondents (about two-thirds)
would prefer that if their pet became lost,
the person who found their pet temporarily
house and attempt to bring the animal
directly to them rather than have their pet
be taken immediately to the shelter.

If they needed to conduct business at the
shelter, three
-quarter of respondents said
they would prefer to make an appointment
than wait on a first come, first served basis.

If your animal became lost, would you rather the person who found your animal temporarily house and attempt to help return the animal to you without bringing it to the shelter? Or would you rather your pet be immediately transported to the shelter?
If you had to conduct business at the
shelter, would you prefer an appointment
and to be seen within a 15-minute time
frame, or be able to come to the shelter at
any time but potentially wait 30 minutes or
more? Shelter business would include,
looking for your lost pet, licensing services,
adopting an animal, stray drop off, handling
a citation.

City of Sacramento Animal Care Services Survey Summary of Results | Page 6 Criminal
Prosecution,
25%
Alternative
Program,
20%
Depends on severity
of neglect, 56%

Preferences for How the City Deals with People Who Neglect Animals

Respondents with a definite opinion on how
the City should deal with people who
neglect animals had a small preference for
criminal prosecution (25%) over an
alternative program (20%). However, more
than half of respondents felt the choice
should depend on the severity of the
negle
ct.

There are a number of ways the City can deal with people who neglect animals. (Pet owners who fail to provide reasonable care such as food/water/shelter/veterinary care). One option is to prosecute these people through the criminal justice system. A second option is to create a training and educational program offenders would be required to attend similar to traffic school. Which of these options do you think the City should pursue?

City of Sacramento Animal Care Services Survey Summary of Results | Page 7 86%
88%
89%
89%
90%
94%
95%
95%
96%
97%
97%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Increasing access of affordable veterinary
care to all residents
Animal owner surrender programs
Provide or support low-cost veterinary care
programs for city residents who meet pre-set
qualifications
Hosting low-cost vaccine clinics
Spay, neuter, microchip and vaccine services
for owned animals who are owned by low-
income City residents
Investigate potentially dangerous and
dangerous animal complaints
Adoptions
Respond to and pick up stray dangerous and
vicious animals (dogs and cats)
Investigate (and submit for prosecution)
cases of animal neglect and cruelty
Lost and found services
Respond to and pick up stray sick and injured
animals (all species)

Importance of Services Provided by the City’s Animal Care Services

The services shown in the chart to the right
are those that were considered essential or
very important by more than 85% of
respondents.

Virtually all respondents felt that
responding to stray, sick and injured
animals and providing lost and found
services were important services.

About 95% believed it was essential or very
important for the Animal Services to
investigate (and prosecute, if appropriate)
cases of animal neglect and cruelty; to
respond to stray dangerous and vicious
animals, and to investigate complaints
about dangerous animals.

How important, if at all, is it that the City of Sacramento's Animal Care Services – Front Street Animal Shelter provide the following services? More important services (Percent rating as essential or very important)

City of Sacramento Animal Care Services Survey Summary of Results | Page 8 49%
49%
60%
68%
71%
72%
73%
74%
81%
82%
84%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Providing pet behavior training to any interested city
resident
Respond to neighbor complaints related to owned
animals (I.e., neighbor not picking up animal feces,
loose owned dogs, having illegal poultry/livestock).

Providing pet behavior training to adopters
Accept owned deceased animals for disposal
Respond to and release wildlife form traps set by
residents (typically when trapping cats)
Animal licensing services
Programs for owned animals whose owners need
temporary housing for their animals
Respond to and pick up healthy non-aggressive stray
domesticated pets
Respond to and pick up sick or injured wildlife
Pickup of deceased animals in the public right of
way (all species)
Community Cat Programs such as
spaying/neutering feral and friendly community cats
and returning them to their neighborhoods ptm

Importance of Services (continued)

The services shown in the chart to the right
are those that were considered somewhat
less important by respondents compared to
other animal care services. However, many
of these were considered essential or very
important by 60% or more of respondents.

The two services considered least
important by respondents were responding
to neighbor complaints related to owned
animals and providing pet behavior training
to any interested resident.

How important, if at all, is it that the City of Sacramento's Animal Care Services – Front Street Animal Shelter provide the following services? Less important services (Percent rating as essential or very important)

City of Sacramento Animal Care Services Survey Summary of Results | Page 9 Excellent, 8%
Good, 29%
Fair, 39%
Poor, 25%

Ratings of Access to Affordable Veterinary Care in Sacramento

When asked to rate the access to
affordable veterinary care in Sacramento,
one-quarter of respondents gave a poor
rating. An additional 4 in 10 gave a grade of
fair. Fewer than half (4 in 10) respondents
gave a rating of excellent or good.

How would you rate the overall access to affordable veterinary care in Sacramento?

City of Sacramento Animal Care Services Survey Summary of Results | Page 10

Appendix A: Frequency of Responses to All Questions
The full set of responses to each survey question from respondents to the City of Sacramento COVID-19 Resident Survey are displayed in the tables in this appendix. Some of the survey questions included a “don’t know” response option. The analyses in the body of the report were for respondents who had an opinion as eliminating “don’t know” responses allows for easier comparison between evaluative responses. For questions that included a don’t know response, two sets of tables are provided in this appendix; the first with the “don’t know” responses excluded, to show the proportion of respondents with an opinion giving a response; and the second with the “don’t know” responses included, to allow examination of the magnitude of unfamiliarity with certain items. These tables show the weighted percent and weighted number of respondents (see Table 60 in the Error! Reference source not found.).

Table 1: Question 2 without "don't know" responses
How important, if at all, do you think it is for the
Sacramento community to focus on each of the following
in the coming two years? Essential
Very
important
Somewhat
important
Not at all
important Total
Economic development 37% N=238 35% N=224 26% N=167 3% N=17 100% N=646 Street maintenance and repair 36% N=240 38% N=251 24% N=164 2% N=13 100% N=668 Animal services 46% N=308 33% N=220 20% N=135 1% N=4 100% N=668 Water and sewer 48% N=322 31% N=206 21% N=143 0% N=2 100% N=672 Safety 52% N=351 35% N=237 11% N=77 1% N=9 100% N=674
Preservation of open space 31% N=205 35% N=236 28% N=189 6% N=37 100% N=667 Arts and culture 16% N=109 30% N=201 44% N=298 11% N=74 100% N=681 Parks and recreation 24% N=166 44% N=303 28% N=189 4% N=25 100% N=682 Openness and acceptance of all residents 58% N=391 24% N=161 12% N=78 6% N=41 100% N=670 Design and layout of downtown 14% N=94 33% N=215 38% N=254 15% N=97 100% N=661

City of Sacramento Animal Care Services Survey Summary of Results | Page 11

Table 2: Question 2 with "don't know" responses
How important, if at all, do you think it is for the
Sacramento community to focus on each of the
following in the coming two years? Essential
Very
important
Somewhat
important
Not at all
important
Don't
know Total
Economic development 36% N=238 34% N=224 26% N=167 3% N=17 1% N=7 100% N=653 Street maintenance and repair 36% N=240 37% N=251 24% N=164 2% N=13 0% N=2 100% N=670 Animal services 46% N=308 33% N=220 20% N=135 1% N=4 0% N=3 100% N=670 Water and sewer 47% N=322 30% N=206 21% N=143 0% N=2 1% N=6 100% N=679 Safety 52% N=351 35% N=237 11% N=77 1% N=9 1% N=8 100% N=682 Preservation of open space 30% N=205 35% N=236 28% N=189 5% N=37 2% N=16 100% N=683 Arts and culture 16% N=109 29% N=201 43% N=298 11% N=74 1% N=6 100% N=687 Parks and recreation 24% N=166 44% N=303 28% N=189 4% N=25 0% N=3 100% N=685 Openness and acceptance of all residents 57% N=391 24% N=161 11% N=78 6% N=41 2% N=13 100% N=684 Design and layout of downtown 14% N=94 32% N=215 37% N=254 14% N=97 3% N=22 100% N=682

City of Sacramento Animal Care Services Survey Summary of Results | Page 12

Table 3: Question 3 without "don't know" responses
How often, if ever, have you visited the City of Sacramento’s Animal Care Services – Front Street Animal Shelter? Percent Number
0 times 18% N=127
1-2 times 29% N=202
3-5 times 21% N=148
6 or more times 31% N=216
Total 100% N=692

Table 4: Question 3 with "don't know" responses
How often, if ever, have you visited the City of Sacramento’s Animal Care Services – Front Street Animal Shelter? Percent Number
0 times 18% N=127
1-2 times 29% N=202
3-5 times 21% N=148
6 or more times 31% N=216
Don't know 0% N=3
Total 100% N=695

City of Sacramento Animal Care Services Survey Summary of Results | Page 13

Table 5: Question 4
What was the reason for your visit? Select all the apply Total may exceed 100% as respondents could select more than one reason. Percent Number License your pet 42% N=219
Drop off a stray pet 30% N=155
Adopt a pet 60% N=316
Reclaim your pet that was at the shelter 8% N=42
Volunteer at the shelter 29% N=150
Report an aggressive or dangerous animal 1% N=6

[If you have visited the City of Sacramento’s Animal Care Services – Front Street Animal Shelter,]What was the reason for your visit? Respondents provided an answer in their own words.

 A visit with my granddaughter to look at the animals
 As a senior, my dog was given a free chip.
 Attempts to foster as well as attempt to get rabies vaccine for my dog
 Attend meetings of the Citizens Advisory Committee for the Animal Shelter
 Been over 50yr-when I was a kid-got my two cats-Penny and Dinah.
 Came with a friend who adopted a cat
 Cat food donations
 Cheap spay, neuter, & shots
 Check it out for a pet
 Check on the welfare of a stray we turned in.
 check the available pets after visiting the auto museum  Checking if my lost pet was there
 Community cat program
 Cremation of deceased dog
 deliver a donation, office held a raffle, winner got to choose recipient organization
 Disposal of deceased cat.
 Dog training classes
 Dog training classes.
 Doggy day ou
t, view pets for adoption
 Doggy day program
 Donate
 Donate cat carriers
 Donate food after our dog passed
 Donate food for animals
 Donate food, look for a missing pet, transport another person who wanted to adopt a pet
 Donate goods
 Donate goods for pets
 donate items
 Donate items
 donate materials
 donate money and goods (i.e., pet food, towels, blankets)  Donate newspaper and other items for the shelter.
 Donate pet items
 Donate supplies
 Donate supplies after our pet died
 Donate towels and pet food

City of Sacramento Animal Care Services Survey Summary of Results | Page 14  Donated pet care items
 Donated towels and blankets
 Donating items for pets
 Donation
 Donation drop off
 Donation of dog crates.
 donation of supplies
 Donation to the food pantry
 donations
 Donations
 Donations
 Donations
 donations
 Donations
 drop of a dying pet
 Drop off donated goods
 Drop off donated goods
 Drop off donated pet food for shelter animals.
 Drop off donated supplies, pull at risk/shy dogs to take into a rescue I volunteer for
 drop off donation
 drop off donations
 drop off donations
 Drop off donations
 Drop off donations
 drop off feral kittens for foster care
 Drop off food donation
 Drop off newspapers, towels, blankets, etc.
 Drop off pet food and animal care supplies
 Drop off sick/injured stray.
 Drop off supplies for animals.
 Drop off towels as a donation
 Dropped off a beautiful, sick, friendly community cat (son of a semi-feral cat) who was sick and we couldn't afford to take to a vet.
 Dropped off a stray pregnant feral that was hit by a car and died.  dropped off donated food
 Dropped off donations
 Dropped off donations such as blankets, pet beds, newspaper, food, etc.
 Dropped off food and blankets
 Dropped off pet supplies to donate to owners that are financially strapped.
 Dropping off donations
 Dropping off supplies
 Elderly severely ill dog put down
 Examined potential dogs for rescue organization
 Feral cat drop off for spay/neuter
 For a vaccine
 For help in finding my lost pet.
 For the Free food for the low income when I was in need of help for my pets.
 For TNR/RTF that is no longer available
 Foster
 Foster
 Foster
 Foster a animal
 Foster a dog
 Foster a pet, get vaccinations or treatments
 Foster an animal
 Foster as well
 Foster care
 Foster kitten training
 Fostered 17 dogs in 2021
 Fostering
 Fostering
 fostering cats and dogs
 Fostering kittens
 Fostering!!! Kitten connection
 found an injured kitten
 free shots
 Free vaccination clinic
 free vaccine for dog/cat
 Fundraiser

City of Sacramento Animal Care Services Survey Summary of Results | Page 15  Fundraiser
 Fundraiser
 Get help for feral cats
 get vaccination for my dog
 Give donation on pet's adoption anniversary.
 Give money!
 Go to food closet, get vaccinations
 I am a dog foster
 I am a Poodle rescue partner
 I had a pet micro chipped there
 I have also donated to the shelter.
 I have called many times about loose and aggressive dogs, and no one is ever at the shelter when this happens, usually weekends.

The Front Street Shelter should have staff 7 days a week, extended hours, and much much more funding. Additionally, TNR programs are detrimental to local ecology and wildlife, and should be phased out in favor of adopting out (when possible) and euthanizing (when FIV+, etc.) feral cat populations. Feral cats kill wild animals and spread diseases! Get them off the streets and get the numbers under control.
 I have delivered 3 dead animals this year alone. All found alongside the road by Broadway & Front Street or Miller Park (right down the street from the shelter) after animal control & park rangers would not respond. I have delivered numerous
injured/sick cats trapped from a hoarder's yard, many are still suffering inside the house & after several reports, the only thing the city wanted was licensing fees, they would not take these cats or have them fixed. I found an abandoned, declawed senior cat dumped in the bushes with litter box, bowls, etc. & became her emergency foster. Despite Front Street's claims that all supplies would be provided (at their volunteer orientation, in their foster brochure, & in emails), I was told by staff that they "never provide supplies" once fostering for Front Street.
 I have taken in abandoned feral kittens
 I have used the free veterinarian services for a neighbor's dog.

Neighbor has died, I would like to get his dog's (now my dog) records. How can I?
 i like to come and visit animals
 I never visited
 I searched for a lost pet.
 I tried to call Front Street Shelter over 15 times and not once did I get a response. I called on adoption and emailed on kittens no response! I used to donate a lot recommended them to everyone.

Now, I am not impressed at all.
 I was looking for my lost dog. We learned later that he had been taken by someone else. I also had considered adopting a cat. I ended up going with Happy Tails.
 I was never able to get an appointment, had submitted Adoption Application, but when I finally got someone on the line she was rude, and told me that the dog I was interested in "probably" was adopted, but the picture was up another 4 weeks. Very
disappointed, won't try again.
 I worked as a City contractor doing fine art portraits the cats and kittens up for adoption.
 I wrote a report about their services
 I'm a foster parent for animal control and I'm also with a local rescue who pulls dogs from animal control. I have also assisted in delivering deceased pets for people who cannot afford to go to a vet or have them cremated.Since you gave me nowhere else place to make my comments:I was actually on the citizen animal Care advisory board a few years ago. I do feel that people that hold on to someone's pet while trying to find their owner is great as long as they notify animal control and everyone else and hold the dog for at least 7 days, BUT NOT FOR 30 DAYS OR MORE. That's ridiculous! I think you need stronger spay neuter incentives.

People must PAY for the privilege of breeding their dogs. ALL UNALTERED PETS SHOULD BE CHARGED A MINIMUM OF $500 A

YEAR FOR THEIR LICENSE OR TICKET THEM FOR AN UNALTERED
PET! I know you're always struggling for money at animal control and this is a great way to get it!
 I've only been online: I've adopted two cats and paid license fees.  Just to look at the animals.
 Just to visit & see the animals
 Just to visit and check it out.

City of Sacramento Animal Care Services Survey Summary of Results | Page 16  Kennel cleaning, foster cat socializing, assist photographer to take cat adoption picture for the web, assisting animal vaccine clinics
 learn more about current feral cat policy
 Leave donations
 look at list of dead animals picked up by ACS. also dropped off newspapers and other supplies
 Look for a lost animal
 Looking for a lost cat
 looking for a lost pet
 Looking for a lost pet.
 Looking for a missing cat.
 Looking for my lost cat. Took home another cat, as well.  Looking for our lost cat
 Make a donation, ask questions about feral animals
 Meet with Directir
 Microchip my pet
 Microchip pet
 Microchip service, and drop off donations
 Miscellaneous visit/Events
 Most often, it was to donate either food or money to the Front Street Shelter.
 My son did his Boy Scout Eagle Project there.
 N/a
 Never visited. licensed my pets via online access.
 new to area
 only online looking to adopt-
 Pick up a foster dog
 Pick up and drop off foster dogs.
 Pick up dog food
 Pick up foster dogs.
 Pick up foster kittens and their care.
 Pick up foster, drop off donations
 Pick-up pet food and resources.
 please stop allowing people like zayn silmi access to front street funds. the guy is a con artist
 Post found pet form
 put a beloved cat to sleep due to old age, 15-18 yrs old cat.  Put down a terminal cat
 Rabies shots
 Register service animal
 report a dead animal
 Report dead dog on street, deiver donated towels blankets  Rescue rabbits to transport to a rabbit rescue.
 Return-to-Field Feral Cat/Community Cat Program Volunteer  RTF-TNR that Frontstreet doesn't offer any more
 see what cats & kittens were available, see what dogs were available
 Shiba Inu Rescue
 shots and rabies
 spay
 Spay resources and pet food pantry
 Spay services
 Spay/neuter
 Spay/neuter feral cat colony
 Stray animal care, advisory meet, pick up feral kittens for rescue  They donated to our Stand Down for homeless vets. I was picking up/dropping back off supplies.
 TNR project
 TNR, RTF cat program that no longer exists
 to check and see if my pet was there when she had run away from my house sitter.
 To Donate
 To donate pet food.
 To donate used towels, blankets, etc.
 To drop off a monetary donation
 To drop off a stray cat that needed medical attn.
 To foster dogs
 To get vacinations for my 2 dogs.
 To Look at the animals
 To look for a lost pet
 To look for a lost pet
 To look for a possible pet adoptee
 To look for my missing animal in case it was there

City of Sacramento Animal Care Services Survey Summary of Results | Page 17  To look with a friend to see the cats available
 To pick up a family member that was volunteering
 To pull dogs as I am a rescue partner
 To see adoptable animals
 To see the available animals
 To spend time with some of the dogs, and dream of having a dog again.
 To visit puppies
 To visit staff. I turned in a hummingbird once, who was revived by staff and released the next day. thanks
 Tour of facilities
 Vaccinate pet
 Vaccinate pet. Donate pet food.
 Vaccinations
 vaccinations for dogs
 vaccinations, microchipping, picking up animals for a rescue group as a volunteer
 Vaccine clinic
 Vaccines/microchip
 Visit the animals and see what was available for adoption  visiting
 Volunteer training. Fostering.
 Volunteer with a rescue partner that took in dogs from Front Street
 Volunteered
 Wanted to adopt
 Was attorney for shelter while I worked at City Attorney's office from 1981 on. Meetings, inspections, etc
 We used the education room for a staff event at this location.  Went with friend who adopted a kitten.
 While it may seem odd, I have picked up several cat remains and dropped them at Front Street for final disposition. My feeling is that most cats found on city streets were someone's pet. I hate to see cars further drive over the remains and I know Front Street will wand for a chip, note the location of the found remains and do what they can to help families learn of their pet's final status. I have also dropped off animal food, toys and other supplies on occasion.

City of Sacramento Animal Care Services Survey Summary of Results | Page 18

Table 6: Question 6 without "don't know" responses
How would you rate the overall access to affordable veterinary care in Sacramento? Percent Number Excellent 8% N=47
Good 29% N=175
Fair 39% N=235
Poor 25% N=151
Total 100% N=608

Table 7: Question 6 with "don't know" responses
How would you rate the overall access to affordable veterinary care in Sacramento? Percent Number Excellent 7% N=47
Good 25% N=175
Fair 34% N=235
Poor 22% N=151
Don't know 11% N=77
Total 100% N=685

City of Sacramento Animal Care Services Survey Summary of Results | Page 19

Table 8: Question 7 and 8 without "don't know" responses How important, if at all, is it that the City of Sacramento's Animal Care Services – Front Street Animal Shelter provide the following services? Essential
Very
important
Somewhat
important
Not at all
important Total
Lost and found services 76% N=510 21% N=139 3% N=23 0% N=0 100% N=672 Adoptions 75% N=508 19% N=128 5% N=37 0% N=0 100% N=674 Animal licensing services 42% N=277 30% N=198 25% N=163 3% N=23 100% N=662 Animal owner surrender programs 51% N=340 37% N=248 12% N=78 0% N=2 100% N=668 Programs for owned animals whose owners need temporary
housing for their animals 41% N=273 32% N=212 23% N=154 4% N=28 100% N=666 Spay, neuter, microchip and vaccine services for owned
animals who are owned by low-income City residents 71% N=483 19% N=127 10% N=67 0% N=2 100% N=679 Community Cat Programs such as spaying/neutering feral
and friendly community cats and returning them to their neighborhoods 58% N=389 26% N=173 14% N=95 1% N=9 100% N=666 Accept owned deceased animals for disposal 32% N=207 36% N=233 28% N=183 4% N=26 100% N=649 Provide or support low-cost veterinary care programs for city residents who meet pre-set qualifications 54% N=367 35% N=233 10% N=67 1% N=9 100% N=675 Hosting low-cost vaccine clinics 56% N=382 33% N=225 10% N=70 0% N=2 100% N=679 Increasing access of affordable veterinary care to all
residents 52% N=349 34% N=226 12% N=83 2% N=14 100% N=672 Providing pet behavior training to adopters 27% N=182 32% N=216 38% N=251 3% N=19 100% N=669 Providing pet behavior training to any interested city resident 20% N=132 30% N=199 41% N=277 10% N=66 100% N=674 Respond to and pick up stray dangerous and vicious animals (dogs and cats) 74% N=496 21% N=139 3% N=22 1% N=8 100% N=666 Respond to and pick up healthy non-aggressive stray
domesticated pets 37% N=255 37% N=249 23% N=159 3% N=18 100% N=683 Respond to and pick up stray sick and injured animals (all species) 66% N=454 30% N=209 3% N=23 0% N=0 100% N=686
Respond to and pick up sick or injured wildlife 45% N=299 37% N=244 16% N=108 3% N=17 100% N=667

City of Sacramento Animal Care Services Survey Summary of Results | Page 20 How important, if at all, is it that the City of Sacramento's Animal Care Services – Front Street Animal Shelter provide the following services? Essential
Very
important
Somewhat
important
Not at all
important Total
Respond to and release wildlife from traps set by residents (typically when trapping cats) 36% N=235 35% N=226 20% N=133 9% N=58 100% N=652 Pickup of deceased animals in the public right of way (all species) 51% N=344 31% N=212 14% N=97 3% N=22 100% N=676 Respond to neighbor complaints related to owned animals (I.e., neighbor not picking up animal feces, owned dogs being allowed to run loose, having illegal poultry or livestock). 23% N=153 26% N=177 39% N=262 12% N=82 100% N=675 Investigate (and submit for prosecution) cases of animal neglect and cruelty 74% N=498 22% N=152 3% N=23 1% N=5 100% N=677 Investigate potentially dangerous and dangerous animal
complaints 64% N=434 30% N=205 4% N=28 2% N=11 100% N=677

City of Sacramento Animal Care Services Survey Summary of Results | Page 21

Table 9: Question 7 and 8 with "don't know" responses
How important, if at all, is it that the City of
Sacramento's Animal Care Services – Front
Street Animal Shelter provide the following
services? Essential
Very
important
Somewhat
important
Not at all
important
Don't
know Total
Lost and found services 74% N=510 20% N=139 3% N=23 0% N=0 2% N=15 100% N=687 Adoptions 74% N=508 19% N=128 5% N=37 0% N=0 2% N=14 100% N=688 Animal licensing services 41% N=277 29% N=198 24% N=163 3% N=23 3% N=20 100% N=682 Animal owner surrender programs 50% N=340 36% N=248 11% N=78 0% N=2 2% N=16 100% N=684 Programs for owned animals whose owners need
temporary housing for their animals 40% N=273 31% N=212 22% N=154 4% N=28 3% N=23 100% N=690 Spay, neuter, microchip and vaccine services for
owned animals who are owned by low-income
City residents 70% N=483 18% N=127 10% N=67 0% N=2 2% N=11 100% N=690 Community Cat Programs such as
spaying/neutering feral and friendly community
cats and returning them to their neighborhoods 57% N=389 25% N=173 14% N=95 1% N=9 3% N=17 100% N=684 Accept owned deceased animals for disposal 30% N=207 34% N=233 26% N=183 4% N=26 6% N=40 100% N=689 Provide or support low-cost veterinary care
programs for city residents who meet pre-set
qualifications 53% N=367 34% N=233 10% N=67 1% N=9 2% N=12 100% N=687 Hosting low-cost vaccine clinics 55% N=382 33% N=225 10% N=70 0% N=2 2% N=10 100% N=689 Increasing access of affordable veterinary care to
all residents 51% N=349 33% N=226 12% N=83 2% N=14 2% N=13 100% N=685 Providing pet behavior training to adopters 27% N=182 32% N=216 37% N=251 3% N=19 2% N=14 100% N=683 Providing pet behavior training to any interested
city resident 19% N=132 29% N=199 40% N=277 10% N=66 2% N=15 100% N=689 Respond to and pick up stray dangerous and
vicious animals (dogs and cats) 73% N=496 21% N=139 3% N=22 1% N=8 2% N=13 100% N=679 Respond to and pick up healthy non-aggressive
stray domesticated pets 37% N=255 36% N=249 23% N=159 3% N=18 1% N=6 100% N=689

City of Sacramento Animal Care Services Survey Summary of Results | Page 22 How important, if at all, is it that the City of
Sacramento's Animal Care Services – Front
Street Animal Shelter provide the following
services? Essential
Very
important
Somewhat
important
Not at all
important
Don't
know Total
Respond to and pick up stray sick and injured
animals (all species) 66% N=454 30% N=209 3% N=23 0% N=0 1% N=4 100% N=690 Respond to and pick up sick or injured wildlife 43% N=299 35% N=244 16% N=108 2% N=17 3% N=22 100% N=689 Respond to and release wildlife from traps set by
residents (typically when trapping cats) 34% N=235 33% N=226 19% N=133 8% N=58 5% N=32 100% N=684 Pickup of deceased animals in the public right of
way (all species) 50% N=344 31% N=212 14% N=97 3% N=22 2% N=11 100% N=687 Respond to neighbor complaints related to owned
animals (I.e., neighbor not picking up animal
feces, owned dogs being allowed to run loose,
having illegal poultry or livestock). 22% N=153 26% N=177 38% N=262 12% N=82 2% N=17 100% N=692 Investigate (and submit for prosecution) cases of
animal neglect and cruelty 72% N=498 22% N=152 3% N=23 1% N=5 2% N=13 100% N=690 Investigate potentially dangerous and dangerous
animal complaints 63% N=434 30% N=205 4% N=28 2% N=11 2% N=13 100% N=691

City of Sacramento Animal Care Services Survey Summary of Results | Page 23

Table 10: Question 9 without "don't know" responses
There are a number of ways the City can deal with people who neglect animals. (Pet owners who fail to provide reasonable care such as food/water/shelter/veterinary care). One option is to prosecute these people through the criminal justice system. A second option is to create a training and educational program offenders would be required to attend similar to traffic school. Which of these options do you think the City should pursue? Percent Number
Criminal Prosecution 25% N=168
Alternative Program 20% N=134
Depends on severity of neglect 56% N=380
Total 100% N=682

Table 11: Question 9 with "don't know" responses
There are a number of ways the City can deal with people who neglect animals. (Pet owners who fail to provide reasonable care such as food/water/shelter/veterinary care). One option is to prosecute these people through the criminal justice system. A second option is to create a training and educational program offenders would be required to attend similar to traffic school. Which of these options do you think the City should pursue? Percent Number
Criminal Prosecution 24% N=168
Alternative Program 20% N=134
Don't know 1% N=5
Depends on severity of neglect 55% N=380
Total 100% N=687

City of Sacramento Animal Care Services Survey Summary of Results | Page 24

Table 12: Question 10 without "don't know" responses
Have you ever adopted a pet from one of Sacramento’s local animal shelters? Percent Number No 47% N=323
Yes 53% N=368
Total 100% N=691

Table 13: Question 10 with "don't know" responses
Have you ever adopted a pet from one of Sacramento’s local animal shelters? Percent Number No 47% N=323
Yes 53% N=368
Don't know 0% N=2
Total 100% N=693

Table 14
: Question 11
If yes, from which shelters?
Total may exceed 100% as respondents could select more than one shelter/location. Percent Number City of Sacramento Animal Care Services – Front Street Animal Shelter 69% N=258 Sacramento County Bradshaw Animal Shelter 31% N=116
Sacramento SPCA 32% N=118
Don't know/remember 3% N=13

City of Sacramento Animal Care Services Survey Summary of Results | Page 25

Table 15: Question 12
Do you currently own a pet? Percent Number
Yes, one pet 32% N=222
Yes, two to five pets 42% N=294
Yes, more than five pets 3% N=17
None 23% N=158
Total 100% N=692

Table 16
: Question 13 without "don't know" responses
If your animal became lost, would you rather the person who found your animal temporarily house and attempt to help return the animal to you without bringing it to the shelter? Or would you rather your pet be immediately transported to the shelter? Percent Number
Temporary assistance from neighbor/community member 66% N=387 Immediately taken to the shelter 34% N=203
Total 100% N=591

Table 17: Question 13 with "don't know" responses
If your animal became lost, would you rather the person who found your animal temporarily house and attempt to help return the animal to you without bringing it to the shelter? Or would you rather your pet be immediately transported to the shelter? Percent Number
Temporary assistance from neighbor/community member 56% N=387 Immediately taken to the shelter 29% N=203
Don't know 14% N=99
Total 100% N=690

City of Sacramento Animal Care Services Survey Summary of Results | Page 26

Table 18: Question 14 without "don't know" responses
If you had to conduct business at the shelter, would you prefer an appointment and to be seen within a 15- minute time frame, or be able to come to the shelter at any time but potentially wait 30 minutes or more? Shelter business would include, looking for your lost pet, licensing services, adopting an animal, stray drop off, handling a citation. Percent Number
Appointment program 73% N=464
First come first served 27% N=176
Total 100% N=640

Table 19
: Question 14 with "don't know" responses
If you had to conduct business at the shelter, would you prefer an appointment and to be seen within a 15- minute time frame, or be able to come to the shelter at any time but potentially wait 30 minutes or more? Shelter business would include, looking for your lost pet, licensing services, adopting an animal, stray drop off, handling a citation. Percent Number
Appointment program 67% N=464
First come first served 25% N=176
Don't know 7% N=51
Total 100% N=690

City of Sacramento Animal Care Services Survey Summary of Results | Page 27

Table 20: Question 1
Using the map above, please select which Council District you live in: Percent Number Council District 1 7% N=51
Council District 2 6% N=44
Council District 3 9% N=62
Council District 4 30% N=203
Council District 5 17% N=119
Council District 6 11% N=77
Council District 7 9% N=62
Council District 8 4% N=28
None of these/unsure 6% N=42
Total 100% N=687

Table 21
: Question 15
What is your gender? Percent Number
Female 59% N=407
Male 39% N=270
Identify in another way 1% N=9
Total 100% N=686

City of Sacramento Animal Care Services Survey Summary of Results | Page 28

Table 22: Question 16
In which category is your age? Percent Number
18-24 years 1% N=10
25-34 years 29% N=202
35-44 years 16% N=112
45-54 years 20% N=136
55-64 years 16% N=111
65-74 years 15% N=100
75 years or older 3% N=19
Total 100% N=689

Table 23
: Question 17
Which of the categories below best describes your racial/ethnic identity? Percent Number American Indian or Alaskan Native 0% N=1
Asian, Asian Indian or Pacific Islander 18% N=118
Black or African American 15% N=98
Middle Eastern or Arabic 0% N=1
Hispanic 21% N=139
White 42% N=281
I identify with another race/ethnicity 1% N=5
Two or more races/ethnicities 4% N=26
Total 100% N=668

City of Sacramento Animal Care Services Survey Summary of Results | Page 29

Table 24: Question 18
Which best describes the building you live in? Percent Number One family house detached from any other houses 60% N=417 Building with two or more homes (duplex, townhome, apartment or condominium) 38% N=265 Mobile home 1% N=4
Other 0% N=3
Total 100% N=689

Table 25
: Question 19
Do you rent or own your home? Percent Number
Rent 45% N=311
Own 55% N=375
Total 100% N=686

Table 26
: Question 20
How much do you anticipate your household’s total income before taxes will be for the current year? (Please include in your total income money from all sources for all persons living in your household.) Percent Number Less than $25,000 7% N=44
$25,000 to $49,999 16% N=104
$50,000 to $74,999 21% N=139
$75,000 to $99,999 17% N=111
$100,000 to $149,999 17% N=113
$150,000 to $199,999 9% N=59
$200,000 or more 14% N=91
Total 100% N=660

City of Sacramento Animal Care Services Survey Summary of Results | Page 30 Appendix B: Breakdowns of Selected Survey Responses by Respondent Characteristics
Understanding the Tables
The tables in this appendix contain the crosstabulations of the survey questions by various respondent demographic characteristics. Chi-square or ANOVA tests of significance were applied to these breakdowns of survey questions. A “p-value” of 0.05 or less indicates that there is less than a 5% probability that differences observed between groups are due to chance; or in other words, a greater than 95% probability that the differences observed in the selected categories of the sample represent “real” differences among those populations. As subgroups vary in size and each group (and each comparison to another group) has a unique margin of error, statistical testing is used to determine whether differences between subgroups are statistically significant.

Each column in the following tables is labeled with a letter for each subgroup being compared. The letters start over with “A” for each different characteristic. (For example, see Table 38 where Female and Male are marked with A and B, 18-34 years old, 35-54 years old, and 55+ years old are marked with A, B and C, etc.)
For each pair of subgroup ratings within a characteristic within a row that has a statistically significant difference, an uppercase letter denoting significance is shown in the cell with the larger column proportion. The letter denotes the subgroup with the smaller column proportion from which it is statistically different. Subgroups that have no uppercase letter denotation in their column and that are also not referred to in any other column were not statistically different.

For example, in Table 27 on the next page, residents living in Council Districts 1, 2, 4, 5, 6 and 8 (Columns A, B, D, E, F and H) were statistically significantly more likely to consider economic development essential or very important compared to those in Council District 3 (Column C, 52%).

This is denoted with a “C” in the cells for Districts 1, 2, 4, 5, 6 and 8. However, in the cells for Districts 2, 3, 4, 5, and 8, no other letters are shown, so these ratings were not different than from each other. But for Council District 1, the cell also contains the letters E, G and I, meaning the proportion in that District considering economic development essential or very important was statistically significantly higher than in Districts 3, 5, 7 and those outside a District or unsure in which District they lived.

Selected Survey Results by City Council District ............................................................................................................................................................. 31

Selected Survey Results by Gender, Age, Housing Tenure (Rent or Own) and Type of Housing Unit of Respondent ................................................ 41 Selected Survey Results by Whether Respondent Has Adopted from Shelter, Whether Respondent Has a Pet, and Annual Household Income ... 49

City of Sacramento Animal Care Services Survey Summary of Results | Page 31 Selected Survey Results by City Council District

Table 27: Question 2
How important, if at all, do
you think it is for the
Sacramento community to
focus on each of the
following in the coming two
years?
Percent rating as essential
or very important
Council
District 1
Council
District 2
Council
District 3
Council
District 4
Council
District 5
Council
District 6
Council
District 7
Council
District 8
None of
these/
unsure
Overall
(A) (B) (C) (D) (E) (F) (G) (H) (I) (A)
Economic development 84%

C E G I
74%
C
52% 77%
C
68%
C
76%
C
66% 77%
C
64% 72%
Street maintenance and
repair
79% 62% 82%
B
73% 75% 70% 74% 77% 73% 74%
Animal services 82%
E F
95%

C D E F
72% 81%
E F
68% 60% 91%
C E F
99%

C D E F
88%
C E F
79%
Water and sewer 85%
C F
94%

C D E F I
68% 78% 79% 68% 81% 92%
C F
75% 78%
Safety 84% 95% 87% 86% 88% 83% 87% 91% 92% 87%
Preservation of open space 78%
B F G
28% 87%

B E F G I
75%
B F G
67%
B F G
50%
B
45% 70%
B F G
60%
B
66%
Arts and culture 65%

B D F G I
32% 59%

B F G I
48%
G
49%
G
39% 24% 54%
G
36% 45%
Parks and recreation 82%

B E F G I
56% 85%

B E F G I
77%

B F G I
67%
F G
51% 45% 85%

B F G I
61% 69%
Openness and acceptance of
all residents
86%
I
79% 72% 84%
C I
85%
C I
96%

B C D E
G I
75% 87%
I
69% 82%
Design and layout of
downtown
71%

B E F G
H I
19% 53%
B F I
58%

B F G I
49%
B F I
32% 38% 45%
B
22% 47%

City of Sacramento Animal Care Services Survey Summary of Results | Page 32

Table 28: Question 3 without "don't know" responses
How often, if ever, have you
visited the City of
Sacramento’s Animal Care
Services – Front Street Animal
Shelter?
Council
District 1
Council
District 2
Council
District 3
Council
District 4
Council
District 5
Council
District 6
Council
District 7
Council
District 8
None of
these/
unsure
Overall
(A) (B) (C) (D) (E) (F) (G) (H) (I) (A)
0 times 20% 17% 25% 15% 23% 26% 9% 7% 18% 18%
1-2 times 58%

C D E H I
46% 17% 26% 25% 31% 37% 12% 20% 29%
3-5 times 8% 15% 33% 18% 22% 25% 23% 34% 23% 21%
6 or more times 14% 23% 24% 40%
A F
29% 18% 31% 47% 39% 31%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 33

Table 29: Question 4
What was the reason for
your visit? Select all the
apply
Total may exceed 100% as
respondents could select
more than one reason.

Council
District 1
Council
District 2
Council
District 3
Council
District 4
Council
District 5
Council
District 6
Council
District 7
Council
District 8
None of
these/
unsure
Overall
(A) (B) (C) (D) (E) (F) (G) (H) (I) (A)
License your pet 36% 37% 43%
I
47%
I
30% 46%
I
55%
I
80%

A B E I
7% 42%
Drop off a stray pet 30% 37% 26% 27% 28% 31% 39% 27% 22% 30% Adopt a pet 24% 69%
A
59%
A
68%
A E
48% 66%
A
56% 56% 84%
A E
60%
Reclaim your pet that was
at the shelter
1% 12% 5% 11% 4% 10% 3% 16% 1% 8%
Volunteer at the shelter 18% 9% 29% 30% 42%
B
18% 31% 26% 32% 29%
Report an aggressive or
dangerous animal
0% 1% 0% 1% 0% 0% 3% 0% 5% 1%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Table 30
: Question 6 without "don't know" responses
How would you rate the
overall access to affordable
veterinary care in
Sacramento?
Council
District 1
Council
District 2
Council
District 3
Council
District 4
Council
District 5
Council
District 6
Council
District 7
Council
District 8
None of
these/
unsure
Overall
Excellent 7% 36% 7% 6% 2% 5% 3% 10% 12% 8%
Good 64% 7% 33% 26% 33% 23% 24% 24% 30% 29%
Fair 20% 31% 20% 55% 45% 48% 32% 15% 27% 39%
Poor 8% 26% 40% 14% 21% 24% 41% 51% 31% 25%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 34

Table 31: Question 7 and 8
How important, if at all, is it that the
City of Sacramento's Animal Care
Services – Front Street Animal
Shelter provide the following
services?
Percent rating as essential or very
important
Council
District
1 Council
District
2 Council
District
3 Council
District
4 Council
District
5 Council
District
6 Council
District
7 Council
District
8 None of
these/
unsure
Overall
(A) (B) (C) (D) (E) (F) (G) (H) (I) (A)
Lost and found services 100%
E
100%
E
98%
E
99%
E
85% 100%
E
96%
E
98%
E
99%
E
97%
Adoptions 98%
E F G
98%
E F G
98%
E F G
100%
E F G
84% 88% 87% 100%
E F G
100%
E F G
95%
Animal licensing services 74%
B
50% 67% 73%
B
64% 91%

A B C D
E G
67% 80%
B
84%
B E
72%
Animal owner surrender programs 97%
E G
92%
E
90%
E
90%
E
78% 87% 83% 98%
E G
86% 88%
Programs for owned animals whose
owners need temporary housing for
their animals
77%
C G
86%
C G
55% 75%
C G
74%
C G
78%
C G
51% 83%
C G
73%
G
73%
Spay, neuter, microchip and vaccine
services for owned animals who are
owned by low-income City residents
65% 92%
A G
93%
A G
96%

A E G I
86%
A
99%

A E G I
77%
A
99%
A E G
85%
A
90%
Community Cat Programs such as
spaying/neutering feral and friendly
community cats and returning them
to their neighborhoods
67% 97%
A D E
88%
A D
77% 84%
A
88%
A D
91%
A D
100%
A D
96%
A D
84%
Accept owned deceased animals for
disposal
51% 79%
A F G
75%
A F G
65%
F
82%

A D F G
50% 57% 94%

A D F G
72%
A F
68%
Provide or support low-cost
veterinary care programs for city
residents who meet pre-set
qualifications
81% 97%
A E G
90%
G
93%
A E G
82%
G
98%
A E G
72% 92%
G
88%
G
89%

City of Sacramento Animal Care Services Survey Summary of Results | Page 35 How important, if at all, is it that the
City of Sacramento's Animal Care
Services – Front Street Animal
Shelter provide the following
services?
Percent rating as essential or very
important
Council
District
1 Council
District
2 Council
District
3 Council
District
4 Council
District
5 Council
District
6 Council
District
7 Council
District
8 None of
these/
unsure
Overall
(A) (B) (C) (D) (E) (F) (G) (H) (I) (A)
Hosting low-cost vaccine clinics 81% 96%
A G
93%
A G
95%
A E G
86%
G
95%
A E G
74% 84% 87%
G
89%
Increasing access of affordable
veterinary care to all residents
80% 97%
A G I
86%
G I
87%
G I
88%
G I
96%
A G I
69% 95%
G I
69% 86%
Providing pet behavior training to
adopters
71%
E F G
71%
E F G
64%
E G
67%
E F G
48%
G
51%
G
33% 73%
E G
62%
G
60%
Providing pet behavior training to
any interested city resident
67%

C D E F
G I
68%

C E F G I
40% 52%
E G
39% 46%
G
25% 78%

C D E F
G I
46%
G
49%
Respond to and pick up stray
dangerous and vicious animals
(dogs and cats)
94% 99% 97% 94% 94% 99% 94% 100% 93% 95%
Respond to and pick up healthy non-
aggressive stray domesticated pets
77%
F
88%
D F
92%

D E F H I
72%
F
77%
F
53% 82%
F
71% 71%
F
74%
Respond to and pick up stray sick
and injured animals (all species)
93% 99% 99% 96% 95% 100% 97% 98% 94% 97%
Respond to and pick up sick or
injured wildlife
65% 92%
A E I
81%
A
83%
A E
73% 90%
A E I
89%
A E I
85%
A
70% 81%
Respond to and release wildlife from
traps set by residents (typically
when trapping cats)
54% 87%
A C F
60% 73%
A C
74%
A C
68% 69% 72% 72% 71%
Pickup of deceased animals in the
public right of way (all species)
67% 92%
A D
87%
A
76% 81%
A
93%
A D E
87%
A
94%
A D
82% 82%
Respond to neighbor complaints
related to owned animals (I.e.,
neighbor not picking up animal
feces, owned dogs being allowed to
26% 50%
A
49%
A
41% 57%
A D
60%
A D
53%
A
75%

A B C D
G
53%
A
49%

City of Sacramento Animal Care Services Survey Summary of Results | Page 36 How important, if at all, is it that the
City of Sacramento's Animal Care
Services – Front Street Animal
Shelter provide the following
services?
Percent rating as essential or very
important
Council
District
1 Council
District
2 Council
District
3 Council
District
4 Council
District
5 Council
District
6 Council
District
7 Council
District
8 None of
these/
unsure
Overall
(A) (B) (C) (D) (E) (F) (G) (H) (I) (A)
run loose, having illegal poultry or
livestock).

Investigate (and submit for
prosecution) cases of animal
neglect and cruelty
93% 99%
D
100%
D
92% 97%
D
100%
D
95% 100%
D
99%
D
96%
Investigate potentially dangerous
and dangerous animal complaints
93% 97% 97% 92% 92% 99%
D
95% 100% 90% 94%

City of Sacramento Animal Care Services Survey Summary of Results | Page 37

Table 32: Question 9 without "don't know" responses
There are a number of ways the City can
deal with people who neglect animals. (Pet
owners who fail to provide reasonable care
such as food/water/shelter/veterinary
care). One option is to prosecute these
people through the criminal justice
system. A second option is to create a
training and educational program
offenders would be required to attend
similar to traffic school. Which of these
options do you think the City should
pursue?
Council
District
1 Council
District
2 Council
District
3 Council
District
4 Council
District
5 Council
District
6 Council
District
7 Council
District
8 None
of
these/
unsure
Overall
(A) (B) (C) (D) (E) (F) (G) (H) (I) (A)
Criminal Prosecution 6% 49%

A E F G
29% 27% 16% 14% 15% 57%

A D E F
G
33%
A
25%
Alternative Program 18% 12% 12% 17% 31% 30% 21% 8% 11% 20% Depends on severity of neglect 76%
B H
39% 59% 56% 53% 56% 64% 35% 55% 56%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 38

Table 33: Question 10 without "don't know" responses
Have you ever adopted a
pet from one of
Sacramento’s local animal
shelters?
Council
District 1
Council
District 2
Council
District 3
Council
District 4
Council
District 5
Council
District 6
Council
District 7
Council
District 8
None of
these/
unsure
Overall
(A) (B) (C) (D) (E) (F) (G) (H) (I) (A)
No 76%

D E G H I
55% 51% 38% 49% 69%

D G H I
33% 30% 33% 47%
Yes 24% 45% 49% 62%
A F
51%
A
31% 67%
A F
70%
A F
67%
A F
53%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Table 34
: Question 11
If yes, from which shelters?
Total may exceed 100% as
respondents could select
more than one
shelter/location.

Council
District 1
Council
District 2
Council
District 3
Council
District 4
Council
District 5
Council
District 6
Council
District 7
Council
District 8
None of
these/
unsure
Overall
(A) (B) (C) (D) (E) (F) (G) (H) (I) (A)
City of Sacramento Animal
Care Services – Front Street
Animal Shelter
86% 63% 58% 78%
G
73% 56% 50% 53% 80% 69%
Sacramento County
Bradshaw Animal Shelter
35% 26% 48% 35% 18% 38% 27% 8% 48% 31%
Sacramento SPCA 13% 38% 39% 27% 27% 41% 46% 60% 17% 32% Don't know/remember 7% 3% 0% 6% 1% 2% 2% 1% 8% 3%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 39

Table 35: Question 12
Do you
currently own a
pet?
Council
District 1
Council
District 2
Council
District 3
Council
District 4
Council
District 5
Council
District 6
Council
District 7
Council
District 8
None of
these/
unsure
Overall
(A) (B) (C) (D) (E) (F) (G) (H) (I) (A)
Yes, one pet 17% 25% 40%
H I
40%
H I
42%
H I
25% 35% 5% 11% 32%
Yes, two to five
pets
21% 59%
A
41% 40% 35% 34% 47% 71%
A E F
72%

A D E F
42%
Yes, more than
five pets
1% 3% 2% 3% 2% 2% 1% 0% 4% 3%
None 62%

B C D E G
H I
13% 17% 17% 21% 40%
D
17% 24% 13% 23%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 40

Table 36: Question 13 without "don't know" responses
If your animal became lost, would you
rather the person who found your
animal temporarily house and attempt
to help return the animal to you without
bringing it to the shelter? Or would you
rather your pet be immediately
transported to the shelter?
Council
District
1 Council
District
2 Council
District
3 Council
District
4 Council
District
5 Council
District
6 Council
District
7 Council
District
8 None of
these/
unsure
Overall
(A) (B) (C) (D) (E) (F) (G) (H) (I) (A)
Temporary assistance from
neighbor/community member
59% 70% 60% 76%
F I
69%
F
44% 72% 43% 48% 66%
Immediately taken to the shelter 41% 30% 40% 24% 31% 56% D E
28% 57% 52%
D
34%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Table 37
: Question 14 without "don't know" responses
If you had to conduct business at the
shelter, would you prefer an
appointment and to be seen within a
15-minute time frame, or be able to
come to the shelter at any time but
potentially wait 30 minutes or more?
Shelter business would include,
looking for your lost pet, licensing
services, adopting an animal, stray
drop off, handling a citation.

Council
District
1 Council
District
2 Council
District
3 Council
District
4 Council
District
5 Council
District
6 Council
District
7 Council
District
8 None of
these/
unsure
Overall
(A) (B) (C) (D) (E) (F) (G) (H) (I) (A)
Appointment program 87%
B C H
55% 59% 80%
B C H
77%
H
66% 73% 40% 77% 73%
First come first served 13% 45%
A D
41%
A D
20% 23% 34% 27% 60%
A D E
23% 27%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 41 Selected Survey Results by Gender, Age, Housing Tenure (Rent or Own) and Type of Housing Unit of Respondent

Table 38: Question 2
How important, if at all, do you think it is for the Sacramento community to focus on each of the following in the coming two years?
Percent rating as essential or very important
Female Male 18-
34 35-
54 55+ Rent Own Detached Attached Overall
(A) (B) (A) (B) (C) (A) (B) (A) (B) (A)
Economic development 75% 70% 75%
C
76%
C
64% 75% 69% 66% 80%
A
72%
Street maintenance and repair 77% 71% 66% 72% 82%
A B
74% 73% 71% 77% 74%
Animal services 71% 84%
A
81% 75% 80% 74% 83%
A
82%
B
74% 79%
Water and sewer 80% 77% 80% 77% 78% 74% 82%
A
81%
B
74% 78%
Safety 82% 90%
A
88%
B
80% 94%
B
87% 88% 86% 89% 87%
Preservation of open space 63% 68% 62% 64% 72%
A
67% 67% 66% 66% 66%
Arts and culture 51%
B
42% 43% 46% 49% 48% 44% 42% 51%
A
45%
Parks and recreation 71% 66% 62% 75%
A
68% 67% 71% 69% 69% 69%
Openness and acceptance of all residents 80% 84% 91%
B C
80% 78% 89%
B
77% 77% 92%
A
82%
Design and layout of downtown 60%
B
39% 41% 51%
A
49% 49% 45% 40% 58%
A
47%

City of Sacramento Animal Care Services Survey Summary of Results | Page 42

Table 39: Question 3 without "don't know" responses
How often, if ever, have you visited the City of
Sacramento’s Animal Care Services – Front Street
Animal Shelter?
Female Male 18-
34 35-
54 55+ Rent Own Detached Attached Overall
(A) (B) (A) (B) (C) (A) (B) (A) (B) (A)
0 times 21% 17% 26%
B
7% 24%
B
20% 17% 18% 20% 18%
1-2 times 36%
B
25% 36%
C
31%
C
20% 32% 27% 27% 33% 29%
3-5 times 23% 21% 24% 21% 20% 23% 20% 18% 27%
A
21%
6 or more times 20% 38%
A
14% 41%
A
36%
A
25% 36%
A
37%
B
21% 31%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Table 40
: Question 4
What was the reason for your visit? Select all the apply Total may exceed 100% as respondents could select
more than one reason.

Female Male 18-
34 35-
54 55+ Rent Own Detached Attached Overall
(A) (B) (A) (B) (C) (A) (B) (A) (B) (A)
License your pet 41% 41% 24% 47%
A
49%
A
35% 47%
A
46%
B
35% 42%
Drop off a stray pet 25% 30% 40%
B C
24% 26% 29% 30% 31% 28% 30%
Adopt a pet 51% 64%
A
58% 62% 59% 56% 63% 63% 56% 60%
Reclaim your pet that was at the shelter 6% 9% 5% 10% 8% 10% 7% 9% 7% 8% Volunteer at the shelter 26% 31% 24% 31% 28% 27% 31% 31% 25% 29% Report an aggressive or dangerous animal 0% 2% 2% 0% 2% 1% 2% 1% 1% 1% Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 43

Table 41: Question 6 without "don't know" responses
How would you rate the overall access to affordable
veterinary care in Sacramento?
Female Male 18-
34 35-
54 55+ Rent Own Detached Attached Overall
(A) (B) (A) (B) (C) (A) (B) (A) (B) (A)
Excellent 10%
B
5% 10% 5% 9% 3% 11%
A
10%
B
3% 8%
Good 39%
B
23% 32% 29% 27% 34%
B
24% 20% 45%
A
29%
Fair 34% 41% 31% 45%
A
38% 40% 38% 41% 36% 39%
Poor 16% 30%
A
27% 21% 26% 23% 27% 30%
B
17% 25%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 44

Table 42: Question 7 and 8
How important, if at all, is it that the City of Sacramento's Animal Care Services – Front Street Animal Shelter provide the following services?
Percent rating as essential or very important
Female Male 18-
34 35-
54 55+ Rent Own Detached Attached Overall
(A) (B) (A) (B) (C) (A) (B) (A) (B) (A)
Lost and found services 98% 96% 99% 96% 95% 96% 97% 98% B
95% 97%
Adoptions 94% 94% 92% 92% 99%
A B
91% 98%
A
97%
B
90% 95%
Animal licensing services 75% 70% 67% 68% 80%
A B
72% 72% 70% 74% 72%
Animal owner surrender programs 89% 88% 85% 90% 89% 90% 86% 86% 90% 88% Programs for owned animals whose owners need temporary
housing for their animals
68% 76%
A
75%
C
77%
C
65% 79%
B
67% 69% 78%
A
73%
Spay, neuter, microchip and vaccine services for owned
animals who are owned by low-income City residents
80% 97%
A
91% 86% 93%
B
91% 89% 90% 90% 90%
Community Cat Programs such as spaying/neutering feral
and friendly community cats and returning them to their neighborhoods
81% 86% 84%
C
92%
A C
76% 84% 85% 87%
B
80% 84%
Accept owned deceased animals for disposal 66% 69% 67% 61% 76% A B
61% 73%
A
74%
B
58% 68%
Provide or support low-cost veterinary care programs for city residents who meet pre-set qualifications
83% 93%
A
94%
B
85% 88% 98%
B
81% 84% 97%
A
89%
Hosting low-cost vaccine clinics 85% 93%
A
93%
B
86% 89% 97%
B
82% 85% 96%
A
89%
Increasing access of affordable veterinary care to all
residents
79% 90%
A
90%
C
84% 83% 93%
B
79% 80% 93%
A
86%
Providing pet behavior training to adopters 57% 60% 65% B
55% 59% 60% 59% 62% 55% 60%
Providing pet behavior training to any interested city resident 52% 46% 58% C
49%
C
40% 54%
B
44% 48% 51% 49%
Respond to and pick up stray dangerous and vicious animals (dogs and cats)
96% 95% 91% 97%
A
98%
A
94% 97% 96% 94% 95%

City of Sacramento Animal Care Services Survey Summary of Results | Page 45 How important, if at all, is it that the City of Sacramento's Animal Care Services – Front Street Animal Shelter provide the following services?
Percent rating as essential or very important
Female Male 18-
34 35-
54 55+ Rent Own Detached Attached Overall
(A) (B) (A) (B) (C) (A) (B) (A) (B) (A)
Respond to and pick up healthy non-aggressive stray
domesticated pets
77% 72% 78%
B
68% 77%
B
71% 77% 76% 72% 74%
Respond to and pick up stray sick and injured animals (all species)
95% 98%
A
95% 97% 98% 98%
B
95% 96% 98% 97%
Respond to and pick up sick or injured wildlife 83% 80% 79% 83% 82% 83% 80% 81% 82% 81% Respond to and release wildlife from traps set by residents (typically when trapping cats)
66% 74%
A
66% 77%
A C
67% 74% 68% 69% 74% 71%
Pickup of deceased animals in the public right of way (all species)
84% 81% 74% 85%
A
88%
A
81% 84% 83% 82% 82%
Respond to neighbor complaints related to owned animals (I.e., neighbor not picking up animal feces, owned dogs being allowed to run loose, having illegal poultry or livestock). 45% 52% 47% 43% 57%
A B
49% 49% 47% 52% 49%
Investigate (and submit for prosecution) cases of animal neglect and cruelty
97% 95% 96% 94% 98% 94% 97% 97%
B
94% 96%
Investigate potentially dangerous and dangerous animal
complaints
96% 94% 89% 97%
A
96%
A
95% 95% 94% 95% 94%

City of Sacramento Animal Care Services Survey Summary of Results | Page 46

Table 43: Question 9 without "don't know" responses
There are a number of ways the City can deal with
people who neglect animals. (Pet owners who fail to
provide reasonable care such as
food/water/shelter/veterinary care). One option is to
prosecute these people through the criminal justice
system. A second option is to create a training and
educational program offenders would be required to
attend similar to traffic school. Which of these options do you think the City should pursue?
Female Male 18-
34 35-
54 55+ Rent Own Detached Attached Overall
(A) (B) (A) (B) (C) (A) (B) (A) (B) (A)
Criminal Prosecution 22% 26% 23% 18% 33%
B
22% 27% 26% 22% 25%
Alternative Program 13% 24%
A
15% 23% 21% 24%
B
17% 19% 20% 20%
Depends on severity of neglect 65%
B
50% 62%
C
59%
C
47% 54% 57% 54% 58% 56%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Table 44
: Question 10 without "don't know" responses
Have you ever adopted a pet from one of Sacramento’s
local animal shelters?
Female Male 18-
34 35-
54 55+ Rent Own Detached Attached Overall
(A) (B) (A) (B) (C) (A) (B) (A) (B) (A)
No 65%
B
36% 64%
B C
42% 37% 54%
B
42% 43% 52%
A
47%
Yes 35% 64%
A
36% 58%
A
63%
A
46% 58%
A
57%
B
48% 53%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 47

Table 45: Question 11
If yes, from which shelters?
Total may exceed 100% as respondents could select
more than one shelter/location.

Female Male 18-
34 35-
54 55+ Rent Own Detached Attached Overall
(A) (B) (A) (B) (C) (A) (B) (A) (B) (A)
City of Sacramento Animal Care Services – Front Street
Animal Shelter
70% 68% 61% 82%
A C
62% 70% 69% 75%
B
60% 69%
Sacramento County Bradshaw Animal Shelter 34% 30% 23% 37% 29% 29% 32% 30% 33% 31% Sacramento SPCA 28% 33% 25% 22% 44%
A B
27% 35% 33% 30% 32%
Don't know/remember 2% 4% 9% 2% 2% 5% 3% 2% 6% 3%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Table 46: Question 12
Do you currently own a pet?
Female Male 18-34 35-54 55+ Rent Own Detached Attached Overall (A) (B) (A) (B) (C) (A) (B) (A) (B) (A)
Yes, one pet 33% 32% 26% 33% 37%
A
32% 32% 29% 37%
A
32%
Yes, two to five pets 36% 46%
A
38% 52%
A C
37% 36% 48%
A
52%
B
27% 42%
Yes, more than five pets 2% 2% 1% 3% 3% 1% 4%
A
3% 1% 3%
None 29%
B
20% 35%
B C
12% 23%
B
31%
B
16% 15% 35%
A
23%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 48

Table 47: Question 13 without "don't know" responses
If your animal became lost, would you rather the person who found your animal temporarily house and attempt
to help return the animal to you without bringing it to the shelter? Or would you rather your pet be
immediately transported to the shelter?
Female Male 18-
34 35-
54 55+ Rent Own Detached Attached Overall
(A) (B) (A) (B) (C) (A) (B) (A) (B) (A)
Temporary assistance from neighbor/community
member
71%
B
62% 58% 75%
A C
62% 57% 73%
A
71%
B
57% 66%
Immediately taken to the shelter 29% 38%
A
42%
B
25% 38%
B
43%
B
27% 29% 43%
A
34%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Table 48: Question 14 without "don't know" responses
If you had to conduct business at the shelter, would you prefer an appointment and to be seen within a 15-
minute time frame, or be able to come to the shelter at any time but potentially wait 30 minutes or more?
Shelter business would include, looking for your lost
pet, licensing services, adopting an animal, stray drop off, handling a citation.

Female Male 18-
34 35-
54 55+ Rent Own Detached Attached Overall
(A) (B) (A) (B) (C) (A) (B) (A) (B) (A)
Appointment program 69% 76% 72% 75% 71% 75% 70% 70% 77% A
73%
First come first served 31% 24% 28% 25% 29% 25% 30% 30% B
23% 27%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 49 Selected Survey Results by Whether Respondent Has Adopted from Shelter, Whether Respondent Has a Pet, and Annual Household Income

Table 49: Question 2
How important, if at all, do
you think it is for the
Sacramento community to
focus on each of the
following in the coming two
years?
Percent rating as essential
or very important
HAVE
adopted pet
from local
shelter
Have
NOT
adopted
HAVE
1+
pets
Have
NO
pets
Less
than
$50,000
$50,000
to
$74,999
$75,000
to
$99,999
$100,000
to
$149,999
$150,000
or more
Overall
(A) (B) (A) (B) (A) (B) (C) (D) (E) (A)
Economic development 72% 72% 69% 80%
A
79%
D
76% 70% 67% 69% 72%
Street maintenance and
repair
74% 72% 72% 77% 79%
D E
75% 80%
D E
65% 66% 74%
Animal services 86%
B
71% 82%
B
70% 71% 83%
A E
92%
A E
86%
A E
64% 79%
Water and sewer 74% 84%
A
74% 92%
A
78%
E
78%
E
91%

A B D E
80%
E
67% 78%
Safety 89% 86% 85% 94%
A
95%
D E
94%
E
88%
E
87%
E
71% 87%
Preservation of open space 65% 68% 64% 73% 59% 52% 80%
A B E
75%
A B
68%
B
66%
Arts and culture 45% 47% 44% 52% 46% 35% 60%

A B D E
46% 47%
B
45%
Parks and recreation 67% 71% 69% 66% 68%
B
54% 69%
B
77%
B
77%
B
69%
Openness and acceptance
of all residents
79% 87%
A
81% 88%
A
88% 86% 81% 83% 80% 82%
Design and layout of
downtown
42% 53%
A
45% 55%
A
52%
B
39% 47% 47% 53%
B
47%

City of Sacramento Animal Care Services Survey Summary of Results | Page 50

Table 50: Question 3 without "don't know" responses
How often, if ever, have you
visited the City of
Sacramento’s Animal Care
Services – Front Street
Animal Shelter?
HAVE
adopted pet
from local
shelter
Have
NOT
adopted
HAVE
1+
pets
Have
NO
pets
Less
than
$50,000
$50,000
to
$74,999
$75,000
to
$99,999
$100,000
to
$149,999
$150,000
or more
Overall
(A) (B) (A) (B) (A) (B) (C) (D) (E) (A)
0 times 4% 34%
A
12% 40%
A
23%
B
8% 16% 15% 27%
B
18%
1-2 times 25% 34%
A
30% 25% 26% 27% 27% 26% 39% 29%
3-5 times 24% 19% 22% 19% 25% 27%
E
26% 18% 14% 21%
6 or more times 47%
B
14% 36%
B
16% 26% 38%
E
30% 40%
E
20% 31%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 51

Table 51: Question 4
What was the reason
for your visit? Select all
the apply
Total may exceed 100%
as respondents could
select more than one
reason.

HAVE
adopted pet
from local
shelter
Have NOT
adopted
HAVE
1+
pets
Have
NO
pets
Less than
$50,000
$50,000
to
$74,999
$75,000
to
$99,999
$100,000
to
$149,999
$150,000
or more
Overall
(A) (B) (A) (B) (A) (B) (C) (D) (E) (A)
License your pet 43% 40% 41% 44% 25% 50%
A
42% 39% 46%
A
42%
Drop off a stray pet 28% 33% 29% 31% 33% 27% 28% 24% 33% 30% Adopt a pet 76%
B
31% 63%
B
43% 55% 70%
E
53% 72%
E
49% 60%
Reclaim your pet that
was at the shelter
8% 8% 9%
B
2% 12%
D
16%
C D
4% 1% 6% 8%
Volunteer at the shelter 27% 32% 30% 21% 24% 26% 24% 43% A
32% 29%
Report an aggressive or
dangerous animal
1% 2% 1% 0% 3% 1% 0% 0% 0% 1%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 52

Table 52: Question 6 without "don't know" responses
How would you rate the
overall access to
affordable veterinary
care in Sacramento?
HAVE
adopted pet
from local
shelter
Have
NOT
adopted
HAVE
1+
pets
Have
NO
pets
Less than
$50,000
$50,000
to
$74,999
$75,000
to
$99,999
$100,000
to
$149,999
$150,000
or more
Overall
(A) (B) (A) (B) (A) (B) (C) (D) (E) (A)
Excellent 7% 9% 8% 4% 6% 12% 5% 8% 6% 8%
Good 22% 38%
A
22% 66%
A
39%
B
18% 37%
B
32% 24% 29%
Fair 46%
B
29% 43%
B
17% 27% 39% 42% 42% 46%
A
39%
Poor 26% 23% 27%
B
13% 28% 31% 16% 19% 24% 25%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 53

Table 53: Question 7 and 8
How important, if at all, is it that
the City of Sacramento's Animal
Care Services – Front Street
Animal Shelter provide the
following services?
Percent rating as essential or
very important
HAVE
adopted
pet from
local
shelter
Have
NOT
adopted
HAVE
1+
pets
Have
NO
pets
Less
than
$50,000
$50,000
to
$74,999
$75,000
to
$99,999
$100,000
to
$149,999
$150,000
or more
Overall
(A) (B) (A) (B) (A) (B) (C) (D) (E) (A)
Lost and found services 95% 98%
A
97% 97% 98% 95% 98% 96% 96% 97%
Adoptions 96%
B
92% 95% 92% 86% 93%
A
99%
A B
99%
A B
96%
A
95%
Animal licensing services 67% 78%
A
67% 89%
A
74%
B
52% 75%
B
80%
B
79%
B
72%
Animal owner surrender
programs
86% 90% 88% 88% 88% 86% 93%
D
82% 90% 88%
Programs for owned animals
whose owners need temporary
housing for their animals
72% 74% 72% 76% 88%
B D E
66% 81%
B D E
57% 69%
D
73%
Spay, neuter, microchip and
vaccine services for owned
animals who are owned by low-
income City residents
95%
B
84% 90% 88% 83% 96%
A E
95%
A
92%
A
88% 90%
Community Cat Programs such
as spaying/neutering feral and
friendly community cats and
returning them to their
neighborhoods
82% 87% 85% 81% 78% 86% 85% 82% 88%
A
84%
Accept owned deceased animals
for disposal
67% 69% 70%
B
59% 75%
B E
61% 67% 73% 62% 68%
Provide or support low-cost
veterinary care programs for city
89% 89% 89% 88% 99%
C D E
97%
C D E
89%
E
83% 77% 89%

City of Sacramento Animal Care Services Survey Summary of Results | Page 54 How important, if at all, is it that
the City of Sacramento's Animal
Care Services – Front Street
Animal Shelter provide the
following services?
Percent rating as essential or
very important
HAVE
adopted
pet from
local
shelter
Have
NOT
adopted
HAVE
1+
pets
Have
NO
pets
Less
than
$50,000
$50,000
to
$74,999
$75,000
to
$99,999
$100,000
to
$149,999
$150,000
or more
Overall
(A) (B) (A) (B) (A) (B) (C) (D) (E) (A)
residents who meet pre-set
qualifications
Hosting low-cost vaccine clinics 89% 90% 90% 88% 98%
C D E
96%
C E
87%
E
88%
E
79% 89%
Increasing access of affordable
veterinary care to all residents
87% 84% 86% 84% 92%
D E
98%
C D E
84% 80% 76% 86%
Providing pet behavior training to
adopters
62% 57% 58% 65% 50% 67%
A E
68%
A E
62% 53% 60%
Providing pet behavior training to
any interested city resident
45% 53%
A
46% 58%
A
56%
E
56%
E
53%
E
47% 37% 49%
Respond to and pick up stray
dangerous and vicious animals
(dogs and cats)
97% 94% 96% 95% 97% 98%
D
97% 92% 94% 95%
Respond to and pick up healthy
non-aggressive stray
domesticated pets
75% 73% 75% 70% 63% 70% 88%

A B D E
74% 76%
A
74%
Respond to and pick up stray
sick and injured animals (all
species)
96% 97% 97% 96% 98%
E
99%
E
97%
E
99%
E
91% 97%
Respond to and pick up sick or
injured wildlife
79% 85%
A
81% 81% 79% 87%
C
75% 87%
C
79% 81%
Respond to and release wildlife
from traps set by residents
(typically when trapping cats)
67% 75%
A
72% 67% 70% 73% 75% 66% 68% 71%
Pickup of deceased animals in
the public right of way (all
species)
82% 84% 81% 87% 87%
E
82% 89%
D E
79% 75% 82%

City of Sacramento Animal Care Services Survey Summary of Results | Page 55 How important, if at all, is it that
the City of Sacramento's Animal
Care Services – Front Street
Animal Shelter provide the
following services?
Percent rating as essential or
very important
HAVE
adopted
pet from
local
shelter
Have
NOT
adopted
HAVE
1+
pets
Have
NO
pets
Less
than
$50,000
$50,000
to
$74,999
$75,000
to
$99,999
$100,000
to
$149,999
$150,000
or more
Overall
(A) (B) (A) (B) (A) (B) (C) (D) (E) (A)
Respond to neighbor complaints
related to owned animals (I.e.,
neighbor not picking up animal
feces, owned dogs being allowed
to run loose, having illegal
poultry or livestock).
50% 48% 48% 54% 50%
D
61%
A D E
53%
D
36% 42% 49%
Investigate (and submit for
prosecution) cases of animal
neglect and cruelty
96% 96% 97% 94% 92% 98%
A
99%
A
95% 97%
A
96%
Investigate potentially
dangerous and dangerous
animal complaints
96% 93% 95% 93% 98%
D E
98%
D E
97%
D
87% 92% 94%

City of Sacramento Animal Care Services Survey Summary of Results | Page 56

Table 54: Question 9 without "don't know" responses
There are a number of ways the City
can deal with people who neglect
animals. (Pet owners who fail to
provide reasonable care such as
food/water/shelter/veterinary care).

One option is to prosecute these
people through the criminal justice
system. A second option is to create a
training and educational program
offenders would be required to attend
similar to traffic school. Which of these
options do you think the City should
pursue?
HAVE
adopted
pet from
local
shelter
Have
NOT
adopted
HAVE
1+
pets
Have
NO
pets
Less
than
$50,000
$50,000
to
$74,999
$75,000
to
$99,999
$100,000
to
$149,999
$150,000
or more
Overall
(A) (B) (A) (B) (A) (B) (C) (D) (E) (A)
Criminal Prosecution 32%
B
16% 27%
B
18% 25% 32% 23% 23% 21% 25%
Alternative Program 16% 24%
A
19% 21% 29%
E
15% 21% 21% 15% 20%
Depends on severity of neglect 51% 61%
A
54% 61% 46% 53% 57% 57% 64%
A
56%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 57

Table 55: Question 10 without "don't know" responses
Have you ever adopted a
pet from one of
Sacramento’s local
animal shelters?
HAVE
adopted pet
from local
shelter
Have
NOT
adopted
HAVE
1+
pets
Have
NO
pets
Less than
$50,000
$50,000
to
$74,999
$75,000
to
$99,999
$100,000
to
$149,999
$150,000
or more
Overall
(A) (B) (A) (B) (A) (B) (C) (D) (E) (A)
No 0% 100% 36% 83%
A
52%
D
44% 44% 27% 63%
B C D
47%
Yes 100% 0% 64%
B
17% 48% 56%
E
56%
E
73%
A E
37% 53%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Table 56: Question 11
If yes, from which
shelters?
Total may exceed 100% as
respondents could select
more than one
shelter/location.

HAVE
adopted pet
from local
shelter
Have
NOT
adopted
HAVE
1+
pets
Have
NO
pets
Less than
$50,000
$50,000
to
$74,999
$75,000
to
$99,999
$100,000
to
$149,999
$150,000
or more
Overall
(A) (B) (A) (B) (A) (B) (C) (D) (E) (A)
City of Sacramento Animal
Care Services – Front
Street Animal Shelter
70% 58% 71%
B
51% 67% 70% 69% 69% 75% 69%
Sacramento County
Bradshaw Animal Shelter
32% 0% 33%
B
9% 21% 38% 43% 27% 23% 31%
Sacramento SPCA 32% 0% 30% 50%
A
34% 37%
C
15% 36%
C
32% 32%
Don't know/remember 3% 42%
A
4% 1% 3% 2% 11% 2% 1% 3%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 58

Table 57: Question 12
Do you
currently own
a pet?
HAVE adopted
pet from local
shelter
Have NOT
adopted
HAVE
1+ pets
Have
NO
pets
Less than
$50,000
$50,000 to
$74,999
$75,000 to
$99,999
$100,000 to
$149,999
$150,000
or more
Overall
(A) (B) (A) (B) (A) (B) (C) (D) (E) (A)
Yes, one pet 37%
B
26% 42% 0% 33% 35% 25% 36% 33% 32%
Yes, two to
five pets
52%
B
32% 55% 0% 29% 47%
A
40% 50%
A
46%
A
42%
Yes, more
than five pets
4%
B
1% 3% 0% 3% 1% 2% 5% 2% 3%
None 7% 41%
A
0% 100% 35%
B D E
17% 34%
B D
8% 20% 23%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

Table 58
: Question 13 without "don't know" responses
If your animal became lost, would
you rather the person who found
your animal temporarily house and
attempt to help return the animal to
you without bringing it to the
shelter? Or would you rather your
pet be immediately transported to
the shelter?
HAVE
adopted
pet from
local
shelter
Have
NOT
adopted
HAVE
1+
pets
Have
NO
pets
Less
than
$50,000
$50,000
to
$74,999
$75,000
to
$99,999
$100,000
to
$149,999
$150,000
or more
Overall
(A) (B) (A) (B) (A) (B) (C) (D) (E) (A)
Temporary assistance from
neighbor/community member
65% 67% 68%
B
56% 35% 66%
A
76%
A
69%
A
81%
A
66%
Immediately taken to the shelter 35% 33% 32% 44%
A
65%

B C D E
34% 24% 31% 19% 34%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 59

Table 59: Question 14 without "don't know" responses
If you had to conduct business at
the shelter, would you prefer an
appointment and to be seen within
a 15-minute time frame, or be able
to come to the shelter at any time
but potentially wait 30 minutes or
more? Shelter business would
include, looking for your lost pet,
licensing services, adopting an
animal, stray drop off, handling a
citation.

HAVE
adopted
pet from
local
shelter
Have
NOT
adopted
HAVE
1+
pets
Have
NO
pets
Less
than
$50,000
$50,000
to
$74,999
$75,000
to
$99,999
$100,000
to
$149,999
$150,000
or more
Overall
(A) (B) (A) (B) (A) (B) (C) (D) (E) (A)
Appointment program 71% 75% 69% 83%
A
73% 64% 76% 67% 80%
B
73%
First come first served 29% 25% 31%
B
17% 27% 36%
E
24% 33% 20% 27%
Total 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

City of Sacramento Animal Care Services Survey Summary of Results | Page 60

Appendix C: Survey Methodology
Polco’s National Research Center, Inc. (NRC) worked with the City of Sacramento on a survey of residents survey designed to be administered to residents about the Animal Care Services provided by the City. The results will be used for planning important programs and decisions on animal care services for the City, and to provide assistance to the community members assigned to the Animal Care Commission provide advice and recommendations to the Mayor and City Council.

The survey was hosted on the City’s Polco online civic engagement platform and was open from July 23, 2021 through August 27, 2021.

A total of 695 responses were received. When a survey is administered to a sample of randomly selected recipients of the larger population being studied (known as a “probability sample”), a margin of error can be calculated that estimates the precision of the survey results based on that sample. This margin of error quantifies what is known as the “sampling error,” A margin of error at the 95% confidence level can be calculated for any sample size, and indicates that in 95 of 100 surveys conducted in a similar manner, a result would be found that is within the “margin of error.” However, for non- probability sample surveys such as the City of Sacramento Animal Care Services Survey, a margin of error should technically not be calculated, as survey respondents were not recruited using a random sample approach. For non-probability samples, precision is generally described with a credibility-interval and there are a variety of approaches to its calculation. Practically speaking, the error bands are wider than a margin of error from a probability-based sample of a similar size. A common method uses the same margin of error calculations would be used for a simple random sample and multiplies this margin of error by an inflator. With 695 responses, the traditional margin of error at the 95% confidence level would be ±3.7 percentage points around any particular estimate. The credibility interval might be considered to be twice as wide, so could be considered ±7.4 percentage points.

The dataset of survey responses was analyzed using the Statistical Package for the Social Sciences (SPSS). The demographic profile of respondents was compared to that for the adult population of Sacramento as described in the 2018 American Community Survey (ACS) conducted by U.S. Census Bureau. The table below shows the ACS for Sacramento, followed by the unweighted demographic profile and the weighted profile. The full frequencies of responses to each survey question are presented in Appendix A: Frequency of Responses to All Questions. Breakdowns of selected survey results of by respondent characteristics can be found in Appendix B:

Breakdowns of Selected Survey Responses by Respondent
Characteristics.

Table 60
: Weighting Table
Characteristic ACS Unweighted Weighted
Rent 53% 33% 53%
Own 47% 67% 47%
Non-Hispanic White 37% 66% 37%
Hispanic 25% 13% 25%
Asian 21% 7% 20%
Black or African American 13% 4% 13%
Other 4% 11% 4%
Male 48% 28% 46%
Female 52% 68% 50%
Non-binary/self-describe 4% 4%
Age 18-34 37% 24% 38%
Age 35-54 35% 41% 35%
Age 55+ 28% 35% 28%