Susana Alcala Wood, City Attorney Jorge Oseguera, City Auditor Mindy Cuppy, City Clerk Howard Chan, City Manager John Colville, City Treasurer City Council Report
915 I Street, 1st Floor
Sacramento, CA 95814
www.cityofsacramento.org
File ID: 2021-01316 March 15, 2022 Consent Item 07
Title: Agreement with the State of California for Parking Revenue Control Equipment Network Hosting Services [Published for 10-Day Review 03/03/2022]
Location: Citywide
Recommendation: Pass a Motion authorizing the City Manager or the City Manager’s designee to execute an agreement with the State of California to provide the State network hosting services for new parking access and revenue control equipment being installed in various State-owned parking facilities located in Sacramento for a term of 44 months for an amount of $1,188,000.
Contact: Matt Eierman, Parking Services Manager, (916) 808-5849, [email protected]
, Department of Public Works
Presenter: None
Attachments:
1-Description/Analysis
2-Agreement
3-Scope of Work
File ID: 2021-01316 Consent Item 07
March 15, 2022
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City of Sacramento
Description/Analysis
Issue Detail: In 2015, the City of Sacramento entered into contract with Amano McGann, Inc. (“Amano”) for the purchase and installation of new parking access and revenue control equipment (“PARCS”). The City’s PARCS network system was designed for expandability to accommodate additional Amano PARCS systems.
The State of California has recently purchased a new PARCS system from Amano McGann, Inc. to be installed in six State-owned parking garages located in Sacramento. Parking Services staff is recommending entering into an agreement with the State to provide network hosting services for the State’s new Amano PARCS system.
Policy Considerations: The Sacramento City Code Section 4.04.020 and Council Rules of Procedure (Chapter 7, Section E.2.d) mandate that unless waived by a 2/3 vote of the City Council, all labor agreements, and all agreements greater than $1,000,000 shall be made available to the public at least ten (10) days prior to council action. This item was published for 10-day review on March 3, 2022, in compliance with the City Code.
This recommendation supports the Central City Parking Master Plan goal to make parking safe, secure, attractive, and convenient.
Economic Impacts: None
Environmental Considerations:
California Environmental Quality Act (CEQA): This agreement is exempt from the California Environmental Quality Act under Section 15301, “Operation of existing public structures or facilities involving no expansion of use.”
Sustainability: This action supports the City of Sacramento’s sustainability goals to improve and optimize the transportation infrastructure.
Commission/Committee Action: None
Rationale for Recommendation: Allowing the City of Sacramento to host the State’s new PARCS system will create a more cohesive parking experience for people visiting and working in Sacramento by operating similar PARCS equipment and leveraging the City’s parking expertise. The City currently provides network hosting services for the County of Sacramento, Kaiser Permanente, and the DOCO parking lots.
File ID: 2021-01316 Consent Item 07
March 15, 2022
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City of Sacramento
Financial Considerations: The State of California is installing a new Amano PARCS system in six parking garages located in Sacramento. The State will pay the City a monthly fee of $4,500 for each parking garage for an amount of $1,188,000 for a term of 44 months. The monthly fees will be credited to the Parking Fund (Fund 6004).
Local Business Enterprise (LBE): Not applicable
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PARCS Networking Services
#21-86226, Exhibit A; Page 1 of 5
EXHIBIT A
SCOPE OF WORK
This Scope of Work outlines the agreement between the State of California, Office of Fleet and Asset Management, Parking Administration Unit (State) and the City of Sacramento (City) for Network Integration Services for six (6) identified State parking facilities for a Parking Access and Revenue Control System (PARCS) to be purchased and installed by the State. Additional parking facilities may be added upon written mutual consent by the City and State per the rates and conditions described herein.
1. AGREEMENT SUMMARY
A. The City shall provide for the following:
1. Network Integration Services
2. Back-office services in a secure data center
3. After hours and weekend emergency network support
4. Training /Technical Support Services on Network Services
5. Operation and ongoing network and technical support and PARCS hosting
6. Client service support
7. High-speed fiber circuit connections from State network edge to City infrastructure
B. The PARCS equipment requiring Network Services will be at the following locations:
C. Payment of monthly fees shall commence upon date of completion of equipment installation.
D. No amendment for time, money and/or scope shall be authorized without an approved NCB Justification by Department of General Services, Procurement Division (DGS-PD), Dispute Resolution Unit (DRU).
E. Each future parking garage location added to the Hosting Agreement will be billed at $4,500 per month, for the remaining term of the contract upon DGS-PD-DRU and City approval.
Location
Total
Number of
Parking
Spaces
Number of
Entry Lanes
Number of
Exit Lanes
Lot 2 1416 10th Street
Sacramento, CA 95814 686 1 1
Lot
14 1517 13th Street
Sacramento, CA 95814 720 1 2
Lot
24 1500 10th Street
Sacramento, CA 95814 560 1 2
Lot
43 1214 17th Street
Sacramento, CA 95814 1421 3 3
Lot
50 1517 11th Street
Sacramento, CA 95814 776 2 3
Lot
60 430 N Street
Sacramento, CA 95814 700 2 1
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PARCS Networking Services
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2. PROJECT REPRESENTATIVES
A. The Representatives during the term of this agreement will be:
OFAM Contract Administrator City of Sacramento Contract Manager Chrissy Harvey
1700 National Drive
Sacramento, CA 95834
916-928-2780
[email protected]
Paul Sheridan
300 Richards Blvd., 2nd Floor
Sacramento, CA 95811
916-808-6817
[email protected]
OFAM Parking Manager City of Sacramento Parking Manager Michael Reeves, SSMII
1416 10th Street
Sacramento, CA 95814
916-653-5373
[email protected]
Matt Eierman, Parking Services Manager
300 Richards Blvd., 2nd Floor
Sacramento, CA 95811
916-808-5849
[email protected]
OFAM Accounting Analyst City of Sacramento Account Manager OFAM Accounts Payable Analyst
1700 National Drive, Sacramento, CA 95834
916-928-2784
[email protected]
Cherisse Knapp, Supervising Financial Analyst
Parking Services Division
300 Richards Blvd., 2nd Floor
Sacramento, CA 95811
916-808-8969
[email protected]
B. Any change to the City’s Representatives must be imm ediately reported in wri ting to the OFAM Administrator and Parking Manager.
3. PERFORMANCE DETAILS
A. After agreement has been approved, the City agrees to commence work within five (5) business days or on the reasonable date established between the City and PAU. Should the City fail to commence work at the agreed upon time, PAU reserves the right to terminate the agreement.
B. All work shall be performed by technicians that are factory trained and certified to work on all equipment in this agreement.
C. The City will perform all services in accordance with Title 24, California Code of Regulations.
D. Notwithstanding the requirements in Exhibit A, Attachment 1, the parties agree the City is not required to meet all of the State’s IT standards established in Exhibit A, Attachment 1; however, the City will use its best faith effort to accommodate those standards whenever reasonable and they don’t interfere with City operations.
E. Before starting network services, the City shall confer with the OFAM Administrator to schedule sequence of maintenance operations.
F. Dates of service will be provided by the OFAM Administrator upon approval of the agreement. City agrees to provide the requested services on the dates specified by the
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PARCS Networking Services
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OFAM Administrator or within twenty-four (24) hours upon receipt of notification from the OFAM Administrator.
F. Any damage to existing facilities or structures resulting solely from the City connecting high- speed fiber circuits shall be reported immediately to the State and be repaired immediately by the City to the satisfaction of the State, at no cost to the State. Such repairs shall comply with all applicable provisions of this Agreement.
4. NETWORK INTEGRATION SERVICES
A. Network Services and Hosting
City shall:
1. Commence work to provide network connection to State’s PARCS equipment upon written notification from State after installation of PARCS.
2. Host the Amano software required to operate the parking access and revenue control system (PARCS) on the City of Sacramento VMWare environment and will make the Amano Software continuously available over the City supplied fiber to the facility.
3. Manage, including security, all networking hardware and software used to connect the State’s PARCS to the City’s network datacenter.
4. Provide event calendar to State 60 days in advance (i.e., arena events, conferences, conventions, sporting events, concerts), identifying each event for which PARCS system will require access to PARCS remote endpoint via network.
5. Provide back-office services in a secure data center, to include hardware and software, to meet specifications as documented by PARCS vendor.
a. Provide network and technical support and PARCs oversight.
6. In addition to the PARCS system head-end, the City will provide:
a) Project management and oversight of installation of future PARCS equipment. b) Ongoing technical backend support for the revenue control technology and back- end computers and computer networks for a low monthly fee:
i. Support Information Technology
ii. Build and Maintain a Secure Network
iii. Maintain a Vulnerability Management Program
iv. Implement Strong Access Control Measures
v. Monitor and Regularly Test Networks
vi. Maintain an Information Security Policy
vii. Support Credit Card Processing with Payment Card Industry Data Security Standard Compliance
viii. Provide Server Equipment
ix. Manage Data and Storage
x. Provide Reporting Tools
xi. Support Digital Way-finding & Occupancy Reporting
xii. Maintain Updated Software
xiii. Support Continuity of Operations/Disaster Recovery c) Website marketing strategies and wayfinding
7. Support PARCs network enterprise, including after-hours emergency response by City for any network failure or outage, and State shall not be responsible for any additional costs to City or any other party or vendor above the monthly fee not resulting from actions of
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PARCS Networking Services
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the State, its employees, contractors or agents or the performance the State’s PARCS system.
B. Testing and Acceptance Upon Initial System Connection City shall:
1. Work with OFAM staff to conduct testing and acceptance to ensure network connectivity and functionality.
C. Technical Support
1. City shall provide ongoing technical support and guidance to OFAM staff.
D. Access/Support/Customer Service
1. Toll-free customer support shall be available 24/7, including official state holidays. If Customer Support is not available when a call is placed, State shall receive a call back within 15 minutes during operating hours. The State will receive written notification that a service ticket was created and escalated to the appropriate priority code.
E. System Security
1. City shall meet or exceed PARCS manufacturer’s security recommendations, at the time of purchase, for any equipment that is maintained by City; e.g., servers, workstations, facility controllers, etc., along with the networks to which they are connected.
2. City shall implement and maintain all reasonable administrative, physical, technical and procedural safeguards, according to industry standards, at all times during the term of this Contract to protect State Data from hacks, introduction of viruses, disabling devices, malware and other forms of malicious or inadvertent acts that can disrupt the State’s access to its Data.
3. City shall report to State, immediately within 24 hours, any suspected security incident or breach.
4. City must investigate security incidents and immediately report to State when a security breach or intrusion is confirmed to have occurred (e.g., if the system or its components were “hacked”).
5. To the extent that City is solely responsible for any security incident or breach to the City’s system, City shall bear all the associated cost of remediation to the State.
6. If City has Cybersecurity insurance, City shall name State as an additional insured on the Certificate of Insurance.
F. Data Protection
1. Protection of personal privacy and data shall be an integral part of the business activities of the Service Provider to ensure there is no inappropriate or unauthorized use of State information at any time. To this end, the City shall safeguard the confidentiality, integrity and availability of State information within its control and in accordance with applicable law and reasonable industry standards.
2. At no time shall any Personal Data and Non-Public Data or processes – which either belong to or are intended for the use of State or its officers, agents or employees – be copies, disclosed or retained by the City or any party related to the City for subsequent use in any transaction without the express written consent of the State.
G. Data Breach
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PARCS Networking Services
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1. Upon discovery or reasonable belief of any data breach, City shall notify the OFAM Contract Administrator or designee by phone and in writing via email. Notification shall identify:
a. The nature of the data breach;
b. The data accessed, used or disclosed;
c. The person(s) who accessed, used, disclosed and/or received data (if known); d. What City has done or will do to quarantine and mitigate the data breach; and e. What corrective action City has taken or will take to prevent future data breaches.
2. City will provide daily updates in writing (with email to suffice), or more frequently if required by the State, regarding findings and actions performed by City until the data breach has been effectively resolved to the State’s satisfaction.
3. City shall conduct an investigation of the data breach and shall share the report of the investigation with the State. The State and/or its authorized agents shall have the right to lead (if required by law) or participate in the investigation. City shall cooperate fully with the State, its agents and law enforcement.
4. City shall compensate the State for all parking revenue lost at the parking facilities identified in Section 1(B) above that directly results from a data breach of the PARCS system caused solely by the City.
H. Inspections by the State
1. Any services performed by the City or it’s subcontractors are to be inspected by the OFAM Parking Manager or Manager’s designated representative after completion. The OFAM Parking Manager is solely responsible for determining reasonable acceptability, based on industry standards, of service performed and the operability of the equipment and system.
Office of Fleet and Asset Management
PARCS Networking Services
#21-86226, Exhibit A, Attachment 1; Page 1 of 12
EXHIBIT A, ATTACHMENT 1
DGS IT INFRASTRUCTURE STANDARDS AND GUIDELINES
Revised: February 11, 2021
Purpose
This document establishes the standards and guidelines for the California Department of General Services (DGS) information technology environment to ensure the confidentiality, integrity, and availab ility of technology resources. All technology procurements, projects, and efforts must comport with the below DGS Information System Standards and Product Designations.
Scope
This document applies to all Information Technology hardware, software, facilitie s, applications, and networks that are a part of DGS’ computing resources. The specific technology categories addressed in this standard include:
Information Protection
Information Management
Information Distribution
Applications
Network Facility and Environment
Computing Resources
Voice Communications
DGS Information System Standards
The following DGS information system standards are requirements for all custom and commercial-off-the-shelf (COTS) system implementations. Vendor-based solutions must adhere to these standards and any vendor proposal must certify that the proposed solution will meet these standards. Exceptions to the some of the standards may by gran ted on a case- by-case basis for implementations that are: 1) fully vendor hosted and/or suppor ted as evident through the vendor contract language, or 2) in the process of being upgraded to meet the standards.
General Standards
1. Solution includes Single Sign On integration with DGS Active Directory.
2. Solution executes on an Operating System that will have security patch support for at least 3 years from the date of the RFO was issued.
3. Solution must be compatible with all critical Operating System security patches within 90 days of the release of the security patch.
4. Solution must communicate over TCP/IP v4 on standard and/or clearly defined network ports. Dynamic and/or ephemeral port ranges are unacceptable.
5. The Solution’s web based user interface must be compatible with the latest version of Google Chrome and Microsoft Edge browser in either native or compatibility mode.
6. Any network servers required by the Solution that will be hosted on the DGS’s network must be:
7. Completely compatible with VMWare vSphere 7.0 and NSX-T 3.0. There can be no physical licensing or security hardware required for the Solution’s operation. For example, the Solution cannot require a USB dongle for license compliance.
MS Windows Server 2019 compatible. Ad hoc approval is need for version deviation. RedHat Enterprise 7.6 and above if needed.
MS SQL Server 2019 compatible. Ad hoc approval is need for version deviation. Cloud based or located physically at a DGS Solution Center and allow for software updates. In cases where a solution requires a direct machine interface and must be co-located with the machine, (such as machine state, yield/scrap, machine speed/temperature metrics) the computing equipment must be located in a self-contained server cabinet providing: a closed loop system for cooling, powering, protecting and housing computing equipment and allow for UPS/battery, fire suppression, and remote access.
Network Standards
The proposed solution must be able to be deployed on a converged network and meet or exceed the followi ng network requirements:
1. ISO 35.110, Networking.
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PARCS Networking Services
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2. IEEE 802.3, Communication Standards.
3. ANSI/TIA-568-C.0, Generic Telecommunications Cabling for Customer Premises, Ed. C, Amd. 2, 08-2012.
4. ANSI/TIA-568-C.1, Commercial Building Telecommunications Cabling Standard, Ed. C, Amd. 2, 05-2012.
5. ANSI/TIA-568-C.2, Balanced Twisted-Pair Telecommunication Cabling and Components Standard, Ed. C, Err. 04- 2014.
6. ANSI/TIA-568-C.4, Broadband Coaxial Cabling and Components Standard, Ed. C, 07-2011.
7. TIA-569-B (2004; Amd 1 2009) Commercial Building Standard for Telecommunications Pathways and Spaces.
8. ANSI/TIA/EIA-606-A-2002, Administration Standard for Commercial Telecommunications Infrastructure.
Security Standards
DGS uses the American National Standards Institute (ANSI) and the FIPS standards in their information management planning and operations.
1. The minimum security requirements of the system shall use National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53A, Rev 4, at the moderate level or the most recently published revision.
2. State requirements as outlined in the California State Administrative Manual Section 5300, available at:
http://sam.dgs.ca.gov/TOC/5300.aspx
3. If remote access is used, it must also comply with State of California, Statewide Information Management Manual (SIMM) 5360-A, Telework and Remote Access Security Standard (October 2018), available at:
https://cdt.ca.gov/wp-content/uploads/2018/01/SIMM-5360A_2018-1018.pdf Product Designations
Each product listed in the tables below is assigned a designation of Standard Product (S), Preferred Product (P), or Guidance Information Only (G).
Standard Product: A product that is in place in most or all instances. It should be the first choice when selecting a product, barring mitigating circumstances (such as plans to upgrade to the next version, for example). It is the product actively supported by the Information Technology department. Preferred Product: A product that is the target product of a planned upgrade or transition. While not widely deployed, it will become the future Standard Product. Information Technology support exists, but may be immature or in transition.
Guidance Information Only: A product for which no clear standard exists due to the role or pervasiveness of the product in the enterprise, or due to immature or fluctuating market conditions. Abbreviations Used: Security Operations=SecOps, SAS=Server Administration Services, SCCS=Solution Center Cloud Services, NIC=Network, AD=Active Directory, Apps=Applications, VoIP=Voice over IP
Information Protection
This section includes technologies related to network, data, server, and client machin e security.
*S=Standard Product(s), P=Preferred Product(s), G=Guidance Information Only
If the Information Technology Standards and Guidelines standard does not address a specific technical area, the user should seek guidance from the Chief, Information Technology.
SecOps
Information Protection Standard or Product S/P/G Remarks Enterprise (Domain
Joined) Firewall
Palo Alto Networks NG firewalls S Next-gen Enterprise firewall Personal (Extra-Domain
Network) Firewall
Windows Firewall
McAfee HIPS
S Default Windows Firewall rules
McAfee HIPS to be
implemented
Virtual Private Network
(VPN)
Always On VPN
Microsoft DirectAccess
S VPN-like technology for
Windows-based endpoints
Anti-Virus for E-mail
Exchange Online Protection S Included with CES
Anti-Virus for McAfee Server Security Suite S McAfee Physical and Virtual
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PARCS Networking Services
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SecOps
Information Protection Standard or Product S/P/G Remarks Servers/Networks
McAfee MOVE /
Palo Alto Networks NG firewalls
server endpoint protection
VirusScan for Storage
Anti-Virus for Clients McAfee Endpoint Protection S Workstation / Laptop Anti-Virus Endpoint Protection
Network Access
Controller
N/A – does not exist
Network Intrusion
Detection (NID)
Network Intrusion
Protection (NIP)
Palo Alto Networks NG firewalls
S
Next-gen Enterprise firewall
.
Internet Content Filtering
and Traffic Monitoring
Palo Alto Networks NG firewalls S Next-gen Enterprise firewall
SAS
Information Protection Standard or Product S/P/G Remarks Public Key Infrastructure
Symantec S Public certification authority
issues SSL certificates used for
secure web access to DGS
hosts.
Public Key Infrastructure Microsoft Active Directory Certificate Services
S DGS internal certification
authority issues SSL certificates
used for secure WAN host
connections.
Information Management
This section includes technologies related to databases and data warehousing, data management , data virtualization, file formats, messaging, and data interfaces.
*S=Standard Product(s), P=Preferred Product(s), G=Guidance Info Only.
If the Information Technology Standards and Guidelines standard does not address a specific technical area, the user should seek guidance from the Chief, Information Technology.
AD
Information
Management
Standard or Product S/P/G Remarks
User Account
Management
Hyena S
VCS
Information
Management
Standard or Product S/P/G Remarks
Relational Database
Management Systems
ISO SQL
ISO RDA
ODBC 2.0
TOG SQL
Oracle 11g Enterprise Edition
Oracle 11g Standard Edition
S
S
Enterprise and large-scale
systems with high capacity,
complex design, and/or high
volume transactional
requirements.
Mid-scale systems with
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VCS
Information
Management
Standard or Product S/P/G Remarks
TOG RDA
TOG XA
TOG SQL CLI
MS SQL Server 2019 Enterprise
MS SQL Server 2016 Enterprise
MS SQL Server 2019 Standard
MS SQL Server 2016 Standard
S
G
S
G
moderate capacity and/or
transactional volume
requirements.
Small-scale systems with small
to moderate capacity, design
complexity, and/or transactional
volume requirements. Typically
workgroup systems.
Data Virtualization Delphix 4.1.3
Delphix 5.1.4
S
P
At the moment, data
virtualization is being
implemented on Oracle
Database only.
Database Access
ISO/IEC
9075:1989
o ANSI
X3.168-
1989
o ISO/IEC
9579-1
o ISO/IEC
9579-2
o ISO/IEC
9075:199
x
Database
Languag
e SQL
SQL*Plus
SQL Developer
SQL Server Management Studio
S
S
S
DBA SQL Tool Red Gate SQL Toolbelt S SQL Toolbelt Essentials makes SQL Server development
efficient and ensures manual
database changes are safe. It
allows for the generation of
Data Dictionaries for our
databases, comparison of
database schemas and data.
Data Model and
Persistence Engines
SQL Developer S
Document Exchange
Standards
SGML
XML
CALS
EDIFACT
N/A not in use
File Format .bak
.trn
.mdf
.ldf
S
S
S
S
SQL Server Backups
SQL Server Transaction Logs
SQL Server Data Files
SQL Server Log Files
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VCS
Information
Management
Standard or Product S/P/G Remarks
.dbf
.log
.arc
S
S
S
Oracle Data Files
Oracle Log Files
Oracle Archive Files
Data Administration
Implementation
N/A not in use
Information Architecture
Implementation
N/A not in use .
Data Quality and Data
Interoperability
SQL Server Integration Services
(Refer to RDMS section above for
versioning)
S
Data Warehousing and
Analytics
SQL Server Reporting Services
(Refer to RDMS section above for
versioning)
Power BI
S
S
Messaging
Skype for Business
MS Teams
S
P
File Management Beyond Compare
Secure CRT
PowerShell v4
Visual Studio
S
S
S
S
SSH Client
Used for PowerShell scripts
Presentation and
Interface Standards
Application
Standard
Interfaces
Mobile Devices
ASP.Net MVC 5
ASP.Net Core
AngularJS
C#
Web Service, Web API
Bootstrap
Information Distribution
This section includes technologies related to e-mail transmission and file transfer.
*S=Standard Product(s), P=Preferred Product(s), G=Guidance Information Only
If the Information Technology Standards and Guidelines standard does not address a specific technical area, the user should seek guidance from the Chief, Information Technology.
AD
Information Distribution Standard or Product S/P/G Remarks E-Mail with Attachments
SMTP
MS Exchange 2010 with Outbound
SMTP
S
See CES contract and service
offering for guidance.
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AD
Information Distribution Standard or Product S/P/G Remarks ActiveSync Supported with “smartphones” S
File Transfer Service
HTTPS
SFTP
Run Time Operation
Status Information
SAS
Information Distribution Standard or Product S/P/G Remarks Faxination with
Attachments
SMTP
eFax
S
Applications
This section includes technologies related to all enterprise applications and client applications.
*S=Standard Product(s), P=Preferred Product(s), G=Guidance Information Only
If the Information Technology Standards and Guidelines standard does not address a specific technical area, the user should seek guidance from the Chief, Information Technology.
APPS
Applications Standard or Product S/P/G Remarks
Enterprise Resource
Planning
Oracle Financials
PeopleSoft (FI$Cal)
S
Document Management SharePoint 2013
SharePoint Online
S
P
Asset Management Maximo
Fleet Focus
Fuel Force
CSPS/SPMS
S
S
S
S
Enterprise Content
Management (ECM)
FileNet 5.2.1 S
CRM N/A
Cooperative Work
Applications
Collaborative
Processing
Workflow
Time Tracking
Work Request
Tracking
SharePoint
Zoom
n/a
PAL
PeopleSoft HCM Time & Labor
Remedy
SCCM
S
P
S
P
S
S
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APPS
Applications Standard or Product S/P/G Remarks
External File
Sharing
Box.Com
WS FTP Pro
Filezilla
WinSCP
S
P
S
S
Content Management
DotNetNuke S
Office Automation
Tier 1
Tier 2 & Tier 3
MS Office 2010
MS Office 2013Adobe Acrobat DC
VISIO 2013
MS Project 2010
MS Project 2013
S
P
P
S
S
P
Survey Lime Survey
Survey Monkey
G
S
Case Management
Practice Manager
ISYS
S
S
Property Inventory SPI Data Entry S
Engineering and Design n/a
Simulation
n/a
Risk Management
n/a
Computer Graphics
Adobe Creative Cloud P No standards for file formats
Digital Signature
TBD – Select from Sec. State. http://www.sos.ca.gov/administr ation/regulations/current-
regulations/technology/digital-
signatures/approved-
certification-authorities
eSignature DocuSign S
Application Development
Tools
Visual Studio 2015 or higher
Eclipse 2.0 (for Java)
S
G
Application Development
Framework
.Net Framework 4.5 (or higher)
.NET Core 2.0 (or higher)
S
S
Web Development Tools
Development Languages
ASP
ASP.Net
C#
Java
JavaScript
VB6
VBA
VB.NET
VB Script
G
S
P
G
S
G
S
G
G
Report Writers Crystal Reports Server
SQL Server Reporting Services
(Refer to RDMS section above for
S
P
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APPS
Applications Standard or Product S/P/G Remarks
versioning)
Accessibility ADA
WCAG 1.0
WCAG 2.0
S
S
P
Presentation and
Interface Standards
Web Service
Application
Standard
Interfaces
Mobile Devices
ASP.Net WebForm
MVC
HTML5/JavaScript
WCF
WebAPI
iOS 8 and above
Android 5 and above
S
S
S
S
S
S
S
VCS
Applications
Standard or Product S/P/G Remarks
Web Portal
Web Portal
Microsoft Internet Information Server
(IIS) 8.5
Policy: Websites, web applications,
and web services require all
encrypted sessions be established
using TLS 1.2 at a minimum.
TLS 1.3 is preferred.
Web client for vCenter
S
S
P
S
Web browser Firefox G Used to access the vCenter
web portal.
Password Management Thycotic S
Application Delivery
Controller
Citrix NetScaler 10.5 S
Client Runtime
Environment
JRE 1.8.0_45 and above
1.6.0.60 S
G
Anything less than 1.8.X needs
to have an active patching or
migration plan . Would remove
versions less than from the “G”
from the standard.
SAS
Applications
Standard or Product S/P/G Remarks
Web Portal
Host Integration Server
Printer Management
Horizon
MobileIron
SNA Manager
Printer Logic
P
S
P
S
Network Facility and Environment
This section includes technologies related to physical connectivity, wired and wireless networking protocols, naming services, and directory services.
Office of Fleet and Asset Management
PARCS Networking Services
#21-86226, Exhibit A, Attachment 1; Page 9 of 12
*S=Standard Product(s), P=Preferred Product(s), G=Guidance Info Only.
If the Information Technology Standards & Guidelines standard does not address a specific technical area, the user should seek guidance from the Chief, Information Technology.
NIC
Network Facility &
Environment
Standard or Product S/P/G Remarks
Cable Media UTP CAT-6 S
Patch Panels
Interconnection Boxes
and Connects
RJ45 for UTP Cable
Any product meeting ANSI
Standards
S
G
Physical and Data Link
for LANs
* For Cisco products use
Cisco brand transceiver
modules unless otherwise
required
** For Brocade products
use Brocade brand
transceiver modules
unless otherwise required
Cisco WS-C3650/WS-C3850*
Cisco WS-C2960XR-24TD-I*
Cisco Industrial Ethernet*
Cisco ASR 1001-X*
Brocade ICX 6610**
Brocade VDX 8770/6740**
Avaya ERS4500
P
P
P
P
S
S
S
LAN User access/aggregation
Management Network
SCADA Networks
Edge Border Router
LAN User access
Datacenter core/server access
LAN User access
Network and Transport
Layer
IP
TCP
S
Network Routing Protocol OSPF
BGP
S
P
Wireless Access Points
(WAP)
Cisco Meraki
Wi-Fi Protected Access (WPA)
Advanced Encryption Standard
(AES)
Non-Default SSID hardware
configuration
S
WAP/Firewall appliance Cisco Meraki MR64W
NAT, SSID, Layer 7 protection
S Used in front of vendor video
conference equipment
Network Time Service Infoblox Trinzic Appliance
Active Directory
S
S
non-Windows devices
Windows devices
System Monitoring and
Control
What’s Up Gold S
Naming Services
Standards
DNS
Infoblox Trinzic Appliance
Active Directory
S
S
External DNS
Internal DNS
Directory Service
LDAP
Active Directory
S
Server 2019
Computing Resources
This section includes technologies related to client device hardware and operating systems, server hardware an d operating systems, storage devices, data backup and recovery solutions, and configuration ma nagement.
Office of Fleet and Asset Management
PARCS Networking Services
#21-86226, Exhibit A, Attachment 1; Page 10 of 12
*S=Standard Product(s), P=Preferred Product(s), G=Guidance Information Only
If the Information Technology Standards and Guidelines standard does not address a specific technical area, the user should seek guidance from the Chief, Information Technology.
VCS
Computing Resources
Standard or Product S/P/G Remarks
Server Hardware
Configuration
HP C7000 Chassis
HP BL460 Gen8 Blade servers
DellEMC VxRail Gen 14 servers
S
P
Server Operating
Systems
General File &
Print Servers
Application
Servers
Network Edge
Servers &
Appliances
Server
Virtualization
Network
Virtualization
Windows 2016
Windows Server 2019
RedHat Enterprise 7.6
Windows 2016
Windows Server 2019
Windows 2016
Windows Server 2019
RedHat Enterprise 7.6
Linux
VMware vSphere 7.0
VMware NSX-T 3.0
G
S
S
G
S
G
S
S
G
S
S
Remote Procedure Call
DCE RPC
TxRPC
ONC RPC
TransAccess
RPC
None
File Services
DCE DFS
DellEMC Isilon Gen 6 S Not using DFS
Object Service
CORBA
n/a
Inter-Process
Communication
n/a
Configuration
Management
System Center Configuration
Manager 2012
S
SAS
Computing Resources
Standard or Product S/P/G Remarks
Information Technology
Server Decommission
S
Office of Fleet and Asset Management
PARCS Networking Services
#21-86226, Exhibit A, Attachment 1; Page 11 of 12
Hardware Disposal Surplus S
File Recovery Avamar S
VCS
Computing Resources
Standard or Product S/P/G Remarks
Data Backup & Recovery
Backup &
Recovery
Software
Backup &
Recovery
Hardware
Avamar v7.1.1-145
DD Boost
Avamar v7.1.1-145
Data Domain
DellEMC IDPA
S
S
S
S
S
Data stored on ES30 DAEs
Avamar 19.1
Voice Communications
This section includes technologies related to telephony hardware, software, and devices.
*S=Standard Product(s), P=Preferred Product(s), G=Guidance Information Only.
If the Information Technology Standards & Guidelines standard does not address a specific technical area, the user should seek guidance from the Chief, Information Technology.
VOIP
Voice Communication Standard or Product S/P/G Remarks
VoIP
PBX
Avaya
AT&T
S
S
Zig and Sac Metro Sites
At branch offices
Desktop Sets
Anatel 9611G
Antatel 9641G
S
S
Voicemail Systems Avaya Aura Messaging
AT&A
S Zig and Sac Metro Sites
At branch offices
SAS
Voice Communication Standard or Product S/P/G Remarks
Cellular Handsets
iPhone 5s/6s
Samsung 6
Droid Razor
Motorola XT1060
P
P
S
S
See “2014 002 ETS - Mobile
Device Policy V2” for guidance.
Data Center
This section includes technologies related to telephony hardware, software, and devices.
*S=Standard Product(s), P=Preferred Product(s), G=Guidance Information Only.
If the Information Technology Standards & Guidelines standard does not address a specific technical area, the user should seek guidance from the Chief, Information Technology.
Office of Fleet and Asset Management
PARCS Networking Services
#21-86226, Exhibit A, Attachment 1; Page 12 of 12
NVS Standard or Product S/P/G Remarks
20/40 Gb/s network Fibre Channel Switched Network G
Electrical Standards ANSI/BICSI 002-14 G
Operational Standard ISO 9000 –Quality Systems G
Operational Standard ISO 14000 – Environmental
Management
G
Operational Standard ISO 27001 – Information Security G Operational Standard EN50600 -2-6 Management and
Operation Information
G
Schneider-Electric APC Struxureware S/P Management software for physical rack and cooling
hardware
Schneider-Electric APC In-Row Cooling S/P Physical cooling Hardware Schneider-Electric APC HACS (Hot Aisle Containment
System) Racks
S/P Physical Rack(s)
Schneider-Electric APC PX-250 Datacenter UPS S/P APC PX-250 for Data Center
Server Cabinet Standard or Product S/P/G Remarks
Self-Contained
Business Solutions Modular S Needed for DMI instances at plant operations for OSP or CP.
Office of Fleet and Asset Management
PARCS Networking Services
#21-86226; Exhibit B; Page 1 of 2
EXHIBIT B
BUDGET DETAIL AND PAYMENT PROVISIONS
1. INVOICING AND PAYMENT
A. For services satisfactorily rendered, and upon receipt and approval of the invoices, the State agrees to compensate the Contractor in accordance with the rates specified in Exhibit B, Attachment 1, Cost Sheet.
B. All invoices shall be submitted monthly in arrears. Invoices must be submitted with the Contractor’s letterhead information exactly matching the Contractor name on the Agreement and be signed by an authorized representative.
C. Invoices will include, as applicable:
1) Contract Number
2) Date of Invoice
3) Date of Service
4) Location of Service
5) Applicable rate and total dollar amount
6) Detailed description of service provided
7) Contact phone number for billing questions
D. Contractor shall send invoices, billings and other correspondence related to Contractor’s services to:
ATTN: Program Support Accounting Section
Department of General Services
Office of Fiscal Services
707 Third Street, Suite MS 413
West Sacramento, CA 95605
Should an invoice be disputed, Contractor will correct any/all disputed items on the invoice and resubmit the invoice as indicated above. Failure to provide and resubmit corrected invoice will result in a delay of payment. Under no circumstances will a credit memo be accepted in lieu of a corrected invoice.
2. BUDGET CONTINGENCY CLAUSE
A. This contract is valid and enforceable only if sufficient funds are made available by the Budget Act of the appropriate fiscal year for the purpose of this program.
B. It is mutually agreed that if the Budget Act of the current year and/or any subsequent years covered under this Agreement does not appropriate sufficient funds for the program, this Agreement shall be of no further force and effect. In this event, the State shall have no liability to pay any funds whatsoever to the Contractor or to furnish any other considerations under this Agreement and the Contractor shall not be obligated to perform any provisions of this Agreement.
C. If funding for any fiscal year is reduced or deleted by the Budget Act for purposes of this program, the State shall have the option to either cancel this Agreement with no liability occurring to the State, or offer an Agreement Amendment to the Contractor to reflect the reduced amount.
Office of Fleet and Asset Management
PARCS Networking Services
#21-86226; Exhibit B; Page 2 of 2
D. This contract is subject to any additional restrictions, limitations or conditions enacted by the Legislature that may affect the provisions, terms or funding of this contract in any manner.
3. PROMPT PAYMENT CLAUSE
A. Payment will be made in accordance with, and within the time specified in, Government Code Chapter
4.5, commencing with section 927.
4. CONTRACTOR OVERPAYMENTS
A. If the State determines that an overpayment has been made to the Contractor, the State will seek recovery immediately upon discovery of the overpayment by: (a) calling the Contractor’s accounting office to request a refund of the overpayment amount, or (b) offsetting subsequent Contractor payments by the amount of the overpayment if Contractor repayment or credit is not received within thirty (30) days from the date of notice.
B. If Contractor discovers it has received an overpayment, Contractor must notify the State and refund the overpayment immediately.
Office of Fleet and Asset Management
PARCS Networking Services
#21-86226; Exhibit B, Attachment 1; Page 1 of 1
EXHIBIT B, ATTACHMENT 1
COST SHEET
Table 1: PARCS Network Integration Services:
A B C D E
(C x D)
Location Item Cost Per
Month Qty Total
Lot 2 1416 10th Street
Sacramento, CA 95814 PARCS Network Hosting $4,500.00 44 $198,000.00 Lot
14 1517 13th Street
Sacramento, CA 95814 PARCS Network Hosting $4,500.00 44 $198,000.00 Lot
24 1500 10th Street
Sacramento, CA 95814 PARCS Network Hosting $4,500.00 44 $198,000.00 Lot
43 1214 17th Street
Sacramento, CA 95814 PARCS Network Hosting $4,500.00 44 $198,000.00 Lot
50 1517 11th Street
Sacramento, CA 95814 PARCS Network Hosting $4,500.00 44 $198,000.00 Lot
60 450 N Street
Sacramento, CA 95814 PARCS Network Hosting $4,500.00 44 $198,000.00 Calculated Total Contract Value (Sum of Column E) $1,188,000.00
Office of Fleet and Asset Management
PARCS Networking Services
21-86226; Exhibit D; Page 1 of 3
EXHIBIT D
SPECIAL TERMS AND CONDITIONS
1. STANDARD CONDITIONS OF SERVICE
A. Contractor will abide by all State and Federal laws in performance of this contract.
B. The Contractor shall maintain all license(s) required by law for accomplishing any work required with this agreement. In the event any license(s) expire at any time during the term of this agreement, Contractor agrees to provide to the State a copy of the renewed license(s) within thirty (30) days following the expiration date. In the event the Contractor fails to keep in effect at all times all required license(s), the State may, in addition to any other remedies it may have, terminate this agreement upon occurrence of such event.
C. The Contractor certifies that it has appropriate systems and controls in place to ensure that State funds will not be used in the performance of this Contract for the acquisition, operation or maintenance of computer software in violation of copyright laws.
D. It is unlawful for a State Contractor to assist, promote, or deter union organizing by employees who are performing work on a service contract for the State or a State agency. This action is subject to fines in accordance with Government Code section 16645 et seq.
E. If signing this contract as a sole proprietor, Contractor certifies that it is not an alien that is ineligible for state and local benefits, as defined in Subtitle B of the Personal Responsibility and Work Opportunity Act (8 U.S.C. § 1601 et seq.).
F. Pursuant to Public Contract Code section 10295.4, persons or companies identified as the largest tax delinquents by the Franchise Tax Board (FTB) or the California Department of Tax and Fee Administration (CDTFA) are ineligible to enter into any contract with the state for non-IT goods or services. Any contract entered into in violation of section 10295.4 is void and unenforceable.
2. HEALTH AND SAFETY PROVISIONS
A. Contractor and all subcontractors shall abide by all health and safety mandates issued by federal, state, and local governments and/or public health officers as well as those issued by DGS, and worksite specific mandates. If multiple mandates exist, the Contractor and subcontractors shall abide by the most restrictive mandate. The term “employee”, “worker”, “state worker” or “state employee” in health and safety mandates includes contractor and subcontractor personnel.
B. Costs associated with adhering to health and safety mandates are the responsibility of the Contractor.
Contractor is responsible for the tracking and compliance of health and safety mandates and may be audited upon request.
3. INSURANCE REQUIREMENTS
Contractor shall comply with all requirements outlined in the (1) General Provisions section and (2) Contract Insurance Requirements outlined in this section. No payments will be made under this contract until contractor fully complies with all requirements.
A. General Provisions Applying to All Policies
1. Coverage Term – Coverage needs to be in force for the complete term of the contract. If insurance expires during the term of the contract, a new certificate must be received by the State at least thirty (30) days prior to the expiration of this insurance. Any new insurance must comply with the original contract terms of the contract.
Office of Fleet and Asset Management
PARCS Networking Services
21-86226; Exhibit D; Page 2 of 3
2. Policy Cancellation or Termination & Notice of Non-Renewal – Contractor is responsible to notify the State within five (5) business days of any cancellation, non-renewal or material change that affects required insurance coverage. New certificates of insurance are subject to the approval of the Department of General Services and the Contractor agrees no work or services will be performed prior to obtaining such approval. In the event Contractor fails to keep in effect at all times the specified insurance coverage, the State may, in addition to any other remedies it may have, terminate this Contract upon the occurrence of such event, subject to the provisions of this Contract.
3. Deductibles – Contractor is responsible for any deductible or self-insured retentions contained within their insurance program.
4. Primary Clause – Any required insurance contained in this contract shall be primary, and not excess or contributory, to any other insurance carried by the State.
5. Insurance Carrier Required Rating – All insurance companies must carry a rating acceptable to the Office of Risk and Insurance Management. If the Contractor is self insured for a portion or all of its insurance, review of financial information including a letter of credit may be required.
6. Endorsements – Any required endorsements requested by the State must be physically attached to all requested certificates of insurance and not substituted by referring to such coverage on the certificate of insurance.
7. Inadequate Insurance – Inadequate or lack of insurance does not negate the contractor’s obligations under the contract.
B. Contract Insurance Requirements
Contractor shall display evidence of the following on a certificate of insurance evidencing the following coverages:
1. Commercial General Liability – Contractor and any subcontractors shall maintain general liability on an occurrence form with limits not less than $1,000,000 per occurrence for bodily injury and property damage liability combined. If Commercial General Liability insurance or other form with a general aggregate limit is used, either the general aggregate limits shall apply separately to this project/location or the general aggregate limit shall be twice the required occurrence limit. If the aggregate applies “per project/location” it shall so state on the certificate. The policy shall include coverage for liabilities arising out of premises, operations, independent contractors, products, completed operations, personal & advertising injury, and liability assumed under an insured contract.
This insurance shall apply separately to each insured against whom claim is made or suit is brought subject to the Contractor’s limit of liability. The policy must be endorsed to include the State of California, its officers, agents and employees as additional insured, but only with respect to work performed under the contract. The additional insured endorsement shall be provided with the certificate of insurance.
2. Auto Liability – Contractor shall maintain motor vehicle liability with limits not less than $1,000,000 combined single limit per accident. Such insurance shall cover liability arising out of a motor vehicle including owned, hired, and non-owned motor vehicles. The policy must name The State of California, its officers, agents, and employees as additional insured, but only with respect to work performed under the contract. If contractor will not have any commercially owned vehicles used during the life of this Agreement, by signing this Agreement, the Contractor certifies that the Contractor and any employees, subcontractors or servants possess valid automobile coverage in
Office of Fleet and Asset Management
PARCS Networking Services
21-86226; Exhibit D; Page 3 of 3
accordance with California Vehicle Code Sections 16450 to 16457, inclusive. The State reserves the right to request proof at any time.
3. Workers Compensation and Employers Liability – Contractor shall maintain statutory worker’s compensation and employer’s liability coverage for all its employees who will be engaged in the performance of the Contract. Employer’s liability limits of $1,000,000 are required. The Workers’ Compensation policy shall be endorsed with a waiver of subrogation in favor of the State.
4. Certificate of Insurance - The Contractor shall furnish a Certificate of Insurance. The Certificate of Insurance will provide the above listed liability coverages and the Certificate Holder shall read:
Attn: CSS – 21-86226
Department of General Services
Office of Business and Acquisition Services
707 Third Street, MS 508
West Sacramento, CA 95605
C. The State acknowledges that the City is self-insured. Reasonable self-insurance programs and self- insured retentions in insurance policies are permitted by the State. The City will provide the State with a letter of self-insurance. The City shall provide the State thirty (30) days advance written notice of any cancellation, termination or lapse of any of the self-insurance coverages. If the City’s self-insurance is cancelled at any time, the City will obtain the insurance coverage required by this section effective on that termination date.
4. NEWS RELEASES:
News releases pertaining to award of or work performed as a result of contract may not be made without prior written approval of:
The Public Information Officer
707 Third Street, MS 101
West Sacramento, CA 95605
Phone: (916) 376-5037
Email: [email protected]