Sacramento City Council
June 11, 2024

City of Sacramento
City Council - 5PM Report
915 I Street Sacramento, CA 95814
www.cityofsacramento.org
File ID: 2024-01146 6/11/2024 Consent Item 19.

Supplement to Contract PRC000953 with Universal Protection Service, LP, dba Allied Universal Security Services for Citywide Uniformed Unarmed Security Services [Published for 10-Day Review on 05/30/2024]
File ID: 2024-01146
Location: Citywide
Recommendation: Pass a Motion to exercise the option to renew contract PRC000935 with Universal Protection Service, LP, dba Allied Universal Security Services for Citywide Unarmed Security Services for the fourth and final renewal option, expiring on August 23, 2025 and increase the contract amount by $4 million, for a total new not-to-exceed amount of $27.5 million for the continuation of unarmed security services through the life of the contract.

Contact: Ashley Petralli, Program Manager, (916) 808-5749, [email protected], Department of Finance
Presenter: None
Attachments:
1-Description/Analysis
2-Contract PRC000956
3-Contract Supplement PRC000956-06
Description/Analysis
Issue Detail: The contract for citywide unarmed security services was formally bid on RFP#20061521001 and was awarded to Allied Universal Security Services in August of 2019. While staff performed a thorough analysis of anticipated costs of these services through the life of the contract, the actual costs of services were greater than those estimated and the original not-to- exceed amount of the contract will not be sufficient to cover current services throughout contract expiration on August 24, 2025.

At the time of the formal solicitation for these services, 22 City sites were receiving regular security services; currently 30 City sites are now receiving regular security services. In addition to increased services levels, higher than anticipated increases in living wage and the utilization of this contract for additional security during times of political unrest over the last several years resulted in higher than

File ID: 2024-01146 6/11/2024 Consent Item 19.
anticipated annual expenditures.

Policy Considerations: The recommendations in this report are in accordance with the City standards for non-professional service agreements (City Code Section 3.56).

The Sacramento City Code Section 4.04.020 and Council Rules of Procedure (Chapter 7, Section E.2.d) mandate that unless waived by a two-thirds vote of the City Council, all labor agreements and all agreements greater than $1,000,000 shall be made available to the public at least ten (10) days prior to Council action. This item was published for 10-day review on May 30, 2024, in compliance with the City Code.

Economic Impacts: None.

Environmental Considerations:

California Environmental Quality Act (CEQA): This report concerns administrative activities that do not constitute a “project” as defined by the CEQA Guidelines Sections 15378(b)(2) and 15378(b)(4) and are not subject to the provisions of CEQA. (CEQA Guidelines15060(c)(3)).

Sustainability: Not applicable.

Commission/Committee Action: Not applicable.

Rationale for Recommendation: Staff estimates that total spend against this agreement by the end of fiscal year 2023/24 will be $20 million. Average spend has increased annually and it is estimated that the City will spend $6 million on unarmed security services through the next fiscal year. The increase of $4 million will bring the total not-to-exceed amount on this agreement to $27.5 million and the amount unspent is expected to cover current levels of regular security services and allow for unanticipated special circumstances which may require additional security coverage through the contract expiration date.

Financial Considerations: Security services are subject to funding availability in the adopted budget for the applicable fiscal year. Individual departments will authorize services on this agreement as needed and will utilize their department approved operating budgets.

Local Business Enterprise (LBE): Allied Universal Security Services qualifies as a Local Business as required in the City’s Local Business Enterprise Program.

Form Approved by City Attorney 2 14 2017 Page 1

CITY OF SACRAMENTO

NONPROFESSIONAL SERVICES AGREEMENT
THIS AGREEMENT is made at Sacramento, California, as of August 24, 2020, by and between the CITY OF SACRAMENTO, a municipal corporation (“CITY”), and Universal Protection Service, LP dba Allied Universal Security Services 8950 Cal Center Drive, Suite 115, Sacramento, CA 95826
(916) 448 0400/[email protected]
(“CONTRACTOR”), who agree as follows:

1. Contract. The Contract shall consist of this Agreement and each of the following documents (if applicable), which are incorporated herein by reference:

Invitation to Bid
Instructions to Bidders
Contractor’s Bid Proposal Form
Technical Specifications
Local Business Enterprise (LBE) Requirements*
Living Wage Requirements for Nonprofessional Service Agreements* Requirements of the Non Discrimination in Employee Benefits Code* Ban The Box Requirements*
The above documents followed by an asterisk (*) can be viewed at http://www.cityofsacramento.org/Finance/Procurement/Standard Agreements

2. Services. Subject to the terms and conditions set forth in this Agreement, CONTRACTOR shall provide to CITY the services described in Exhibit A. CONTRACTOR shall provide the services at the time, place, and in the manner specified in Exhibit A. CONTRACTOR shall not be compensated for services outside the scope of Exhibit A unless prior to the commencement of the services: (a) CONTRACTOR notifies CITY and CITY agrees that the services are outside the scope of Exhibit A; (b) CONTRACTOR estimates the additional compensation required for these additional services; and (c) CITY, after notice, approves in writing a Supplemental Agreement specifying the additional services and amount of compensation therefor. CITY shall have no obligations whatsoever under this Agreement or any Supplemental Agreement, unless and until this Agreement or any Supplemental Agreement is approved by the Sacramento City Manager or the City Manager’s authorized designee, or by the Sacramento City Council, as required by the Sacramento City Code.

AGREEMENT TERM: 1 Year
AUTHORIZED RENEWALS: 4
DEPARTMENT: Finance, Procurement
CONTRACT #: PRC000953
CONTRACT NAME: Unarmed Uniformed Security Guard Services Form Approved by City Attorney 2142017 Page 2

3.Payment.CITY shall pay CONTRACTOR for services rendered pursuant to this Agreement at thetimes and in the manner set forth in Exhibit B. The payments specified in Exhibit B shall be theonly payments to be made to CONTRACTOR for the services rendered pursuant to this Agreementunless pursuant to Section 1, above, CITY approves additional compensation for additionalservices. CONTRACTOR shall submit all billings for services to CITY in the manner specified inExhibit B, or, if not specified in Exhibit B, according to the usual and customary procedures andpractices that CONTRACTOR uses for billing clients similar to CITY.4.Facilities and Equipment.Except as set forth in Exhibit C, CONTRACTOR shall, at its sole cost andexpense, furnish all facilities and equipment that may be required for CONTRACTOR to performservices pursuant to this Agreement. CITY shall furnish to CONTRACTOR only the facilities andequipment listed in Exhibit C according to any terms and conditions set forth in Exhibit C.5.General Provisions.The General Provisions set forth in Exhibit D, which include indemnity andinsurance requirements, are part of this Agreement. In the event of any conflict between theGeneral Provisions and any terms or conditions of any document prepared or provided byCONTRACTOR and made a part of this Agreement, including without limitation any documentrelating to the scope of services or payment therefor, the General Provisions shall control overthose terms or conditions.6.Wage Requirements.This Agreement may be subject to the provisions of Sacramento City CodeChapter 3.58, Living Wage. A summary of the requirements of Sacramento City Code Chapter3.58, entitled“LivingWage Requirements for Nonprofessional ServiceAgreements,”can beviewed at:http://www.cityofsacramento.org/Finance/Procurement/StandardAgreements.By signingthis Agreement, CONTRACTOR acknowledges and represents that CONTRACTOR has read andunderstands these requirements and agrees to fully comply with all applicable requirements ofSacramento City Code Chapter 3.58. If requested by CITY, CONTRACTOR agrees to promptlyprovide such documents and information as may be required by CITY to verifyCONTRACTOR’scompliance. Any violation by CONTRACTOR of Sacramento City Code Chapter 3.58 constitutes amaterial breach of this Agreement, for which the CITY may terminate the Agreement and pursueall available legal and equitable remedies. CONTRACTOR agrees to require its subcontractors tofully comply with all applicable requirements of Sacramento City Code Chapter 3.58, and includethese requirements in all subcontracts covered by Sacramento City Code Chapter 3.58. Inaddition, for services that constitute“public works”under California Labor Code section 1720 etseq., payment of the prevailing rate of wages is required as indicated in Exhibit A, Section 4 ofthis Agreement. If both prevailing wage and living wage requirements apply, CONTRACTOR shallpay the higher of the two rates.7.NonDiscrimination in Employee Benefits.This Agreement may be subject to the requirementsof Sacramento City Code Chapter 3.54, NonDiscrimination in Employee Benefits by CityContractors. A summary of the requirements of Sacramento City Code Chapter 3.54, entitled“Requirementsof the NonDiscrimination in Employee BenefitsCode,”can be viewed at:http://www.cityofsacramento.org/Finance/Procurement/StandardAgreements.By signingthis Agreement, CONTRACTOR acknowledges and represents that CONTRACTOR has read andunderstands these requirements and agrees to fully comply with all applicable requirements of Form Approved by City Attorney 2142017 Exhibit APage 1
Sacramento City Code Chapter 3.54. If requested by CITY, CONTRACTOR agrees to promptlyprovide such documents and information as may be required by CITY to verifyCONTRACTOR’scompliance. Any violation by CONTRACTOR of Sacramento City Code Chapter 3.54 constitutes amaterial breach of this Agreement, for which the CITY may terminate the Agreement and pursueall available legal and equitable remedies.8. Considering Criminal Conviction Information in the Employment Application Process.ThisAgreement may be subject to the requirements of Sacramento City Code Chapter 3.62,Procedures for Considering Criminal Conviction Information in the Employment ApplicationProcess. A summary of the requirements of Sacramento City Code Chapter 3.62, entitled“BanTheBoxRequirements,”can be viewed at:http://www.cityofsacramento.org/Finance/Procurement/StandardAgreements.By signingthis Agreement, CONTRACTOR acknowledges and represents that CONTRACTOR has read andunderstands these requirements and agrees to fully comply with all applicable requirements ofSacramento City Code Chapter 3.62. If requested by CITY, CONTRACTOR agrees to promptlyprovide such documents and information as may be required by CITY to verifyCONTRACTOR’scompliance. Any violation by CONTRACTOR of Sacramento City Code Chapter 3.62 constitutes amaterial breach of this Agreement, for which the CITY may terminate the Agreement and pursueall available legal and equitable remedies. CONTRACTOR agrees to require its subcontractors tofully comply with all applicable requirements of Sacramento City Code Chapter 3.62, and includethese requirements in all subcontracts covered by Sacramento City Code Chapter 3.62.9. Authority.The person signing this Agreement for CONTRACTOR represents and warrants that heor she is fully authorized to sign this Agreement on behalf of CONTRACTOR and to bindCONTRACTOR to the performance of its obligations hereunder.10. Exhibits.All exhibits referred to herein are attached hereto and are by this referenceincorporated as if set forth fully herein.EXHIBIT ANONPROFESSIONAL SERVICES AGREEMENTSCOPE OF SERVICES1. Representatives.The CITY Representative for this Agreement is:Rebecca Bircher, Contract and Compliance Specialist915 I Street, Sacramento, CA 95814(916) 8085744/[email protected] CONTRACTOR questions pertaining to this Agreement shall be referred to the CITYRepresentative or theRepresentative’sdesignee.The CONTRACTOR Representative for this Agreement is:Erik Homan, Business Development Manager8950 Cal Center Drive, Suite 115 Form Approved by City Attorney 2142017 Exhibit APage 2
(916) 4480400/[email protected] CITY questions pertaining to this Agreement shall be referred to the CONTRACTORRepresentative. All correspondence to CONTRACTOR shall be addressed to the address or emailaddress set forth on page one of this Agreement. Unless otherwise provided in this Agreement,all correspondence to the CITY shall be addressed to the CITY Representative.2. Scope of Services.[Describe services to be provided here, or, if scope of services is described in an attachment,labelthe attachment“Attachment1 to ExhibitA”and include the following sentence:]The services provided shall be as set forth in Attachment 1 to Exhibit A, attached hereto andincorporated herein.3. Time of Performance.The services described in this contract shall be provided for aninitialterm of one year.The City may extend this Contract for up to 4 additional oneyear terms, for amaximum fiveyear term. Contractor shall provide the Services in accordance with any schedulein Attachment1 to this Exhibit A. Contractor shall immediately notify the City if Contractor isunable to perform Services in compliance with this Contract.4. Public Works Requirements.[To be completed by the City Representative:]The services provided under this Agreement constitute“public works”under California LaborCode section 1720et seq.and are either[check one if applicable]:N/A Construction work in an amount exceeding $25,000; orN/A Alteration, demolition, repair, or maintenance work in an amountexceeding $15,000.

Form Approved by City Attorney 2142017 Exhibit APage 3
If either line is checked above, this Agreement is subject to the following requirements:A. Payment of Prevailing Wages: The provisions of Sacramento City Code section 3.60.180require, among other things, that CONTRACTOR and every lowertier subcontractor paynot less than the prevailing rate of wages, as determined by the Director of the CaliforniaDepartment of Industrial Relations pursuant to California Labor Code section 1773.CONTRACTOR and every lowertier subcontractor shall submit certified payrolls and laborcompliance documentation electronically when and as required by CITY. CONTRACTOR isresponsible for compliance with Sacramento City Code section 3.60.180, and shall includethese requirements in every subcontract. This Agreement is subject to compliancemonitoring and enforcement by the California Department of Industrial Relations, asspecified in California Labor Code section 1771.4.B. DIR Registration: California Labor Code Section 1725.5 requires the CONTRACTOR and alllowertier subcontractors performing public works services to be currently registeredwith the California Department of Industrial Relations (DIR), as specified in CaliforniaLabor Code Section 1725.5. California Labor Code Section 1771.1 provides that acontractor or subcontractor shall not be qualified to bid on, be listed in a bid proposal(subject to the requirements of Section 4104 of the California Public Contract Code), orengage in the performance of any contract for public work, unless currently registeredand qualified to perform public work pursuant to California Labor Code Section 1725.5.The CONTRACTOR shall list theCONTRACTOR’scurrent DIR registration number, and thecurrent DIR registration number of all lowertier subcontractors, below:CONTRACTOR’sDIR No.Subcontractor name: DIR No.Subcontractor name:DIR No.Subcontractor name:DIR No.Further information can be found onDIR’swebsite at http://www.dir.ca.gov/PublicWorks/Contractors.html. The above summary is provided solely for informationalpurposes, and does not in any way affect theCONTRACTOR’sandsubcontractors’obligation to comply in all respects with all other applicable laws and regulations. TheCONTRACTOR shall disseminate these provisions to every lowertier subcontractor.

Form Approved by City Attorney 2142017 Exhibit BPage 4
EXHIBIT BNONPROFESSIONAL SERVICES AGREEMENTFEE SCHEDULE/MANNER OF PAYMENT1.CONTRACTOR’sCompensation.The total of all fees paid to the CONTRACTOR for theperformance of all services set forth in Exhibit A, including normal revisions (hereafter the“Services”),and for all authorized Reimbursable Expenses, shall not exceed the total sum of$23,500,000.00.2.Billable Rates.CONTRACTOR shall be paid for the performance of Services on an hourly rate,daily rate, flat fee, lump sum or other basis, as set forth in Attachment 1 to Exhibit B, attachedhereto and incorporated herein. Notwithstanding anything to the contrary in Attachment 1 tothis Exhibit B, if Contractor experiences an increase, whether or not anticipated, in its costsresulting from: (1) increases in the City ofSacramento’sLiving Wage rates or Federal, State, orlocal minimum wage rates; (2) changes in federal, State, or local taxes, levies, or requiredwithholdings imposed or assessed on amounts payable to and/or by Contractor hereunder,including toContractor’spersonnel; (3) changes in mandated paid time offand/or sick leave orchanges in applicable overtime wage regulations; or (4) costs resulting from other changes inapplicable federal, State, and/or local law, the City and Contractor will negotiate mutuallyagreeable increases in pricing during the Agreement term. Any request for a pricing increase shallbe accompanied by a writtenexplanation from Contractor explaining the reasons for the increaseand shall include reasonable details aboutContractor’srelevant cost structures. Contractor shallalso provide evidence, to the satisfaction of the City, that any proposed price increase does notincreaseContractor’sprofit margin. If the parties cannot reach a mutually agreeable priceincrease within fifteen business days of receiving a complete cost increase request notice fromContractor, Contractor shall have the right to terminate this Agreement upon 120days’priorwritten notice to the City.3.CONTRACTOR’sReimbursable Expenses.Reimbursable Expenses shall be limited to actualexpenditures of CONTRACTOR for expenses that are necessary for the proper completion of theServices and shall only be payable if specifically authorized in advance by CITY.4.Payments to CONTRACTOR.A. Payment terms are NET 30 days, in proportion to services performed or as otherwisespecified in Attachment 1 to Exhibit B. CONTRACTOR may request payment on amonthly basis. CONTRACTOR shall be responsible for the cost of supplying alldocumentation necessary to verify the monthly billings to the satisfaction of CITY.B. All invoices submitted by CONTRACTOR shall contain the following information:(1) Job/Project Name(2) CITY’scurrent Purchase Order Number(3) CONTRACTOR’sInvoice Number(4) Date of Invoice Issuance(5) Work Order Number (if applicable)(6) CITY representative identified on the Purchase Order(7) CONTRACTOR’sremit address for payment Form Approved by City Attorney 2142017 Exhibit BPage 5
(8) Description of services billed under Invoice(9) Amount of Invoice (itemize all authorized Reimbursable Expenses)(10) Total Billed to Date under AgreementC. Items shall be separated into Services and Reimbursable Expenses. Billings that do notconform to the format outlined above shall be returned to CONTRACTOR for correction.CITY shall not be responsible for delays in payment to CONTRACTOR resulting fromCONTRACTOR’sfailure to comply with the invoice format described above.D. Submitting Invoices:(1) Email.Submit email invoices and any attachments to:[email protected](2) Postal mail.If emailing invoices and attachments is not an option, mail to:A/P PROCESSING CENTERCITY OF SACRAMENTO915 I ST FL 4SACRAMENTO CA 9581426085. Additional Services.Additional Services are those services related to the scope of services ofCONTRACTOR set forth in Exhibit A but not anticipated at the time of execution of thisAgreement. Additional Services shall be provided only when a Supplemental Agreementauthorizing the Additional Services is approved by CITY in accordance withCITY’sSupplementalAgreement procedures. CITY reserves the right to perform any Additional Services with its ownstaff or to retain other contractors to perform the Additional Services.6. Accounting Records of CONTRACTOR.During performance of this Agreement and for a periodof three (3) years after completing all Services and Additional Services hereunder, CONTRACTORshall maintain all accounting and financial records related to this Agreement, including, but notlimited to, records ofCONTRACTOR’scosts for all Services and Additional Services performedunder this Agreement and records ofCONTRACTOR’sReimbursable Expenses, in accordance withgenerally accepted accounting practices, and shall keep and make the records available forinspection and audit by representatives of the CITY upon reasonable written notice.7. Taxes.CONTRACTOR and CITY agree that the CITY is paying CONTRACTOR on an hourly basis forits services, which are generally not taxable in California. WhileCONTRACTOR’srates includecompensation for overhead expenses such as uniforms or other tangible personal property,CONTRACTOR is responsible for paying any sales, use, excise, or similar taxes, levies or duties(“Sales Taxes”)for such goods, and any Sales Taxes due by CONTRACTOR are included in its hourlyrates. Notwithstanding the foregoing, should any change in the law give rise to the legal obligationto pay or collect Sales Taxes forContractor’sservices, City shall promptly pay the appropriateamount of such Sales Taxes to Contractor, unless City provides Contractor with either a valid andcurrent tax exemption certificate or direct pay certificate, authorized by the appropriate taxingauthority. Similarly, should the CITY ever agree to pay for Reimbursable Expenses, CONTRACTORshall invoice the CITY for such Sales Taxes and the appropriate amount shall be promptly remittedby CITY to CONTRACTOR unless CITY provides CONTRACTOR with either a valid and current tax Form Approved by City Attorney 2142017 Exhibit BPage 6
exemption certificate or direct pay certificate, authorized by the appropriate taxing authority.CONTRACTOR shall pay to the appropriate taxing authority, when and as due, any and all SalesTaxes incurred as a result ofCONTRACTOR’scompensation hereunder, including estimated taxes,and shall provide CITY with proof of payment upon request. CONTRACTOR hereby agrees toindemnify CITY for anyclaims, losses, costs, fees, liabilities, damages or injuries suffered byCITY arising out ofCONTRACTOR’sbreach of this Section 7.

Form Approved by City Attorney 2142017 Exhibit CPage 1
EXHIBIT CNONPROFESSIONAL SERVICES AGREEMENTFACILITIES AND EQUIPMENT TO BE PROVIDED BY CITYCITY shall [check one] Not furnish any facilities or equipment for thisAgreement;orX Furnish the following facilities or equipment for theAgreement [list, if applicable]:guard stations, desk andchair, land line phone, computer as warranted bylocation site manager.

Form Approved by City Attorney 2142017 Exhibit DPage 1
EXHIBIT DNONPROFESSIONAL SERVICES AGREEMENTGENERAL PROVISIONS1.Independent Contractor.A. It is understood and agreed that CONTRACTOR (includingCONTRACTOR’semployees) isan independent contractor and that no relationship of employeremployee existsbetween the parties hereto for any purpose whatsoever. Neither CONTRACTOR norCONTRACTOR’sassigned personnel shall be entitled to any benefits payable to employeesof CITY. CITY is not required to make any deductions or withholdings from thecompensation payable to CONTRACTOR under the provisions of this Agreement, andCONTRACTOR shall be issued a Form 1099 for its services hereunder. As an independentcontractor, CONTRACTOR hereby agrees to indemnify and hold CITY harmless from anyand all claims that may be made against CITY based upon any contention by any ofCONTRACTOR’semployees or by any third party, including but not limited to any state orfederal agency, that an employeremployee relationship or a substitute therefor exists forany purpose whatsoever by reason of this Agreement or by reason of the nature and/orperformance of any Services under this Agreement. (As used in this Exhibit D, the term“Services”shall include both Services and Additional Services as such terms are definedelsewhere in this Agreement.)B. It is further understood and agreed by the parties hereto that CONTRACTOR, in theperformance of its obligations hereunder, is subject to the control and direction of CITYas to the designation of tasks to be performed and the results to be accomplished underthis Agreement, but not as to the means, methods, or sequence used by CONTRACTORfor accomplishing such results. To the extent that CONTRACTOR obtains permission to,and does, use CITY facilities, space, equipment or support services in the performance ofthis Agreement, this use shall be at theCONTRACTOR’ssole discretion based on theCONTRACTOR’sdetermination that such use will promoteCONTRACTOR’sefficiency andeffectiveness. Except as may be specifically provided elsewhere in this Agreement, theCITY does not require that CONTRACTOR use CITY facilities, equipment or support servicesor work in CITY locations in the performance of this Agreement.C. If, in the performance of this Agreement, any third persons are employed byCONTRACTOR, such persons shall be entirely and exclusively under the direction,supervision, and control of CONTRACTOR. Except as may be specifically providedelsewhere in this Agreement, all terms of employment, including hours, wages, workingconditions, discipline, hiring, and discharging, or any other terms of employment orrequirements of law, shall be determined by CONTRACTOR. It is further understood andagreed that CONTRACTOR shall issue W2 or 1099 Forms for income and employment taxpurposes, for all ofCONTRACTOR’sassigned personnel and subcontractors.D. The provisions of this Section 1 shall survive any expiration or termination of thisAgreement. Nothing in this Agreement shall be construed to create an exclusiverelationship between CITY and CONTRACTOR. CONTRACTOR may represent, perform Form Approved by City Attorney 2142017 Exhibit DPage 2
services for, or be employed by such additional persons or companies as CONTRACTORsees fit provided that CONTRACTOR does not violate the provisions of Section 5, below.2.Licenses; Permits, Etc.CONTRACTOR represents and warrants that CONTRACTOR has alllicenses, permits, City Business Operations Tax Certificate, qualifications, and approvals ofwhatsoever nature that are legally required for CONTRACTOR to practice its profession or provideany services under the Agreement. CONTRACTOR represents and warrants that CONTRACTORshall, at its sole cost and expense, keep in effect or obtain at all times during the term of thisAgreement any licenses, permits, and approvals that are legally required for CONTRACTOR topractice its profession or provide such Services. Without limiting the generality of the foregoing,if CONTRACTOR is an outofstate corporation, CONTRACTOR warrants and represents that itpossesses a valid certificate of qualification to transact business in the State of California issuedby the California Secretary of State pursuant to Section 2105 of the California Corporations Code.3. Time.CONTRACTOR shall devote such time and effort to the performance of Services pursuantto this Agreement as is necessary for the satisfactory and timely performance ofCONTRACTOR’sobligations under this Agreement. Neither party shall be considered in default of this Agreement,to the extent thatparty’sperformance is prevented or delayed by any cause, present or future,that is beyond the reasonable control of that party.4. CONTRACTOR Not Agent.Except as CITY may specify in writing, CONTRACTOR andCONTRACTOR’spersonnel shall have no authority, express or implied, to act on behalf of CITY inany capacity whatsoever as an agent. CONTRACTOR andCONTRACTOR’spersonnel shall have noauthority, express or implied, to bind CITY to any obligations whatsoever.5. Conflicts of Interest.CONTRACTOR covenants that neither it, nor any officer or principal of itsfirm, has or shall acquire any interest, directly or indirectly, that would conflict in any mannerwith the interests of CITY or that would in any way hinderCONTRACTOR’sperformance ofServices under this Agreement. CONTRACTOR further covenants that in the performance of thisAgreement, no person having any such interest shall be employed by it as an officer, employee,agent or subcontractor, without the written consent of CITY. CONTRACTOR agrees to avoidconflicts of interest or the appearance of any conflicts of interest with the interests of CITY at alltimes during the performance of this Agreement. If CONTRACTOR is or employs a former officeror employee of the CITY, CONTRACTOR and any such employee(s) shall comply with theprovisions of Sacramento City Code Section 2.16.090 pertaining to appearances before the CityCouncil or any CITY department, board, commission or committee.6. Confidentiality of CITY Information.During performance of this Agreement, CONTRACTOR maygain access to and use CITY information regarding inventions, machinery, products, prices,apparatus, costs, discounts, future plans, business affairs, governmental affairs, processes, tradesecrets, technical matters, systems, facilities, customer lists, product design, copyright, data, andother vital information (hereafter collectively referred to as“City Information”)that are valuable,special and unique assets of the CITY. CONTRACTOR agrees to protect all City Information andtreat it as strictly confidential, and further agrees that CONTRACTOR shall not at any time, eitherdirectly or indirectly, divulge, disclose or communicate in any manner any City Information to anythird party without the prior written consent of CITY. In addition, CONTRACTOR shall complywith all CITY policies governing the use of the CITY network and technology systems, as set forthin applicable provisions of the City of Sacramento Administrative Policy Instructions # 30. A Form Approved by City Attorney 2142017 Exhibit DPage 3
violation by CONTRACTOR of this Section 6 shall be a material violation of this Agreement andshall justify legal and/or equitable relief.7.CONTRACTOR Information.A. CITY shall have full ownership and control, including ownership of any copyrights, of allinformation prepared, produced, or provided by CONTRACTOR pursuant to thisAgreement. In this Agreement, the term“information”shall be construed to mean andinclude: any and all work product, submittals, reports, plans, specifications, and otherdeliverables consisting of documents, writings, handwritings, typewriting, printing,photostatting, photographing, computer models, and any other computerized data andevery other means of recording any form of information, communications, orrepresentation, including letters, works, pictures, drawings, sounds, or symbols, or anycombination thereof. CONTRACTOR shall not be responsible for any unauthorizedmodification or use of such information for other than its intended purpose by CITY.B. CONTRACTOR shall fully defend, indemnify and hold harmless CITY, its officers andemployees, and each and every one of them, from and against any andall claims, actions,lawsuits or other proceedings alleging that all or any part of the information prepared,produced, or provided by CONTRACTOR pursuant to this Agreement infringes upon anythirdparty’strademark, trade name, copyright, patent or other intellectual propertyrights. CITY shall make reasonable efforts to notify CONTRACTOR not later than ten (10)days after CITY is served with any such claim, action, lawsuit or other proceeding,provided thatCITY’sfailure to provide such notice within such time period shall not relieveCONTRACTOR of its obligations hereunder, which shall survive any termination orexpiration of this Agreement.C. All proprietary and other information received from CONTRACTOR by CITY, whetherreceived in connection withCONTRACTOR’sproposal to CITY or in connection with anyServices performed by CONTRACTOR, will be disclosed upon receipt of a request fordisclosure, pursuant to the California Public Records Act; provided, however, that, if anyinformation is set apart and clearly marked“trade secret”when it is provided to CITY,CITY shall give notice to CONTRACTOR of any request for the disclosure of suchinformation. The CONTRACTOR shall then have five (5) days from the date it receivessuch notice to enter into an agreement with the CITY, satisfactory to the City Attorney,providing for the defense of, and complete indemnification and reimbursement for allcosts (includingplaintiff’sattorney fees) incurred by CITY in any legal action to compel thedisclosure of such information under the California Public Records Act. The CONTRACTORshall have sole responsibility for defense of the actual“trade secret”designation of suchinformation.D. The parties understand and agree that any failure by CONTRACTOR to respond to thenotice provided by CITY and/or to enter into an agreement with CITY, in accordance withthe provisions of subsection C, above, shall constitute a complete waiver by CONTRACTORof any rights regarding the information designated“trade secret”by CONTRACTOR, andsuch information shall be disclosed by CITY pursuant to applicable procedures requiredby the Public Records Act.

Form Approved by City Attorney 2142017 Exhibit DPage 4

8.Standard of Performance.CONTRACTOR shall perform all Services required pursuant to thisAgreement in the manner and according to the standards currently observed by a competentpractitioner ofCONTRACTOR’sprofession in California. All products of whatsoever nature thatCONTRACTOR delivers to CITY pursuant to this Agreement shall be prepared in a professionalmanner and conform to the standards of quality normally observed by a person currentlypracticing inCONTRACTOR’sprofession, and shall be provided in accordance with any scheduleof performance specified in Exhibit A. CONTRACTOR shall assign only competent personnel toperform Services pursuant to this Agreement. CONTRACTOR shall notify CITY in writing of anychanges inCONTRACTOR’sstaff assigned to perform the Services required under this Agreement,prior to any such performance. In the event that CITY, at any time during the term of thisAgreement, desires the removal of any person assigned by CONTRACTOR to perform Servicespursuant to this Agreement, because CITY, in its sole discretion, determines that such person isnot performing in accordance with the standards required herein, CONTRACTOR shall removesuch person immediately upon receiving notice from CITY of the desire of CITY for the removalof such person.9. Term; Suspension; Termination.A. This Agreement shall become effective on the date that it is approved by both parties,set forth on the first page of the Agreement, and shall continue in effect until both partieshave fully performed their respective obligations under this Agreement, unless soonerterminated as provided herein.B. CITY shall have the right at any time to temporarily suspendCONTRACTOR’sperformancehereunder, in whole or in part, by giving a written notice of suspension to CONTRACTOR.If CITY gives such notice of suspension, CONTRACTOR shall immediately suspend itsactivities under this Agreement, as specified in such notice.C. CITY shall have the right to terminate this Agreement at any time by giving a written noticeof termination to CONTRACTOR. If CITY gives such notice of termination, CONTRACTORshall immediately cease rendering Services pursuant to this Agreement. If CITYterminates this Agreement:(1) CONTRACTOR shall, not later than five days after such notice of termination,deliver to CITY copies of all information prepared pursuant to this Agreement.(2) CITY shall pay CONTRACTOR the reasonable value of Services rendered byCONTRACTOR prior to termination; provided, however, CITY shall not in anymanner be liable for lost profits that might have been made by CONTRACTOR hadthe Agreement not been terminated or had CONTRACTOR completed the Servicesrequired by this Agreement. In this regard, CONTRACTOR shall furnish to CITYsuch financial information as in the judgment of the CITY is necessary for CITY todetermine the reasonable value of the Services render by CONTRACTOR. Theforegoing is cumulative and does not affect any right or remedy that CITY mayhave in law or equity.

Form Approved by City Attorney 2142017 Exhibit DPage 5

10.Indemnity.A. Indemnity: CONTRACTOR shall defend, hold harmless and indemnify CITY, its officers andemployees, and each and every one of them, from and against any and all actions,damages, costs, liabilities, claims, demands, losses, judgments, penalties, costs andexpenses of every type and description, including, but not limited to, any fees and/orcosts reasonably incurred byCITY’sstaff attorneys or outside attorneys and any fees andexpenses incurred in enforcing this provision (hereafter collectively referred to as“Liabilities”),including but not limited to Liabilities arising from personal injury or death,damage to personal, real or intellectual property or the environment, contractual or othereconomic damages, or regulatory penalties, to the extent caused by the negligentperformance of, or failure to perform, this Agreement by CONTRACTOR, any subcontractoror agent, anyone directly or indirectly employed by any of them or anyone for whose actsany of them may be liable, whether or not (i) such Liabilities are caused in part by a partyindemnified hereunder or (ii) such Liabilities are litigated, settled or reduced to judgment;provided that the foregoing indemnity does not apply to liability for any damage orexpense for death or bodily injury to persons or damage to property to the extent causedby the negligence or willful misconduct of CITY, its agents, servants, or independentcontractors who are directly responsible to CITY, except when such agents, servants, orindependent contractors are under the direct supervision and control of CONTRACTOR.B. Insurance Policies; Intellectual Property Claims: The existence or acceptance by CITY ofany of the insurance policies or coverages described in this Agreement shall not affect orlimit any ofCITY’srights under this Section 10, nor shall the limits of such insurance limitthe liability of CONTRACTOR hereunder. This Section 10 shall not apply to any intellectualproperty claims, actions, lawsuits or other proceedings subject to the provisions ofSection 7.B., above. The provisions of this Section 10 shall survive any expiration ortermination of this Agreement.11. Insurance Requirements.During the entire term of this Agreement, CONTRACTOR shall maintainthe insurance coverage described in this Section 11.Full compensation for all premiums that CONTRACTOR is required to pay for the insurancecoverage described herein shall be included in the compensation specified for the Servicesprovided by CONTRACTOR under this Agreement. No additional compensation will be providedforCONTRACTOR’sinsurance premiums.It is understood and agreed by the CONTRACTOR that its liability to the CITY shall not in any waybe limited to or affected by the amount of insurance coverage required or carried by theCONTRACTOR in connection with this Agreement.A. Minimum Scope & Limits of Insurance Coverage(1) Commercial General Liability Insurance providing coverage at least as broad as ISOCGL Form 00 01 on an occurrence basis for bodily injury, including death, of oneor more persons, property damage, and personal injury, arising out of activities Form Approved by City Attorney 2142017 Exhibit DPage 10 performed by or on behalf of CONTRACTOR, its subconsultants, andsubcontractors, products and completed operations of CONTRACTOR, its subconsultants, and subcontractors, and premises owned, leased, or used byCONTRACTOR, its subconsultants, and subcontractors, with limits of not less thanf i v e million dollars ($5,000,000) per occurrence and fifteen million dollars($15,000,000) in the aggregate. The policy shall provide contractual liability andproducts and completed operations coverage for the term of the policy.(2) Automobile Liability Insurance providing coverage at least as broad as ISO FormCA 00 01 for bodily injury, including death, of one or more persons, propertydamage, and personal injury, with limits of not less than five million dollars($5,000,000) per accident. The policy shall provide coverage for owned, nonowned, and/or hired autos as appropriate to the operations of the CONTRACTOR.No automobile liability insurance shall be required if CONTRACTOR completes thefollowing certification:“Icertify that a motor vehicle will not be used in the performance of anywork or services under thisagreement.”(CONTRACTOR initials)(3) Excess Insurance: The minimum limits of insurance required above may besatisfied by a combination of primary and umbrella or excess insurance coverage;provided that any umbrella or excess insurance shall contain, or be endorsed tocontain, a provision that it shall apply on a primary basis for the benefit of theCITY, and any insurance or selfinsurance maintained by CITY, its officials,employees, or volunteers shall be in excess of such umbrella or excess coverageand shall not contribute with it.(4) Workers’Compensation Insurance with statutory limits, andEmployers’LiabilityInsurance with limits of not less than one million dollars ($1,000,000). TheWorkers’Compensation policy shall include a waiver of subrogation in favor of theCITY. If no work or services will be performed on or at CITY facilities or CITYProperty, the CITY Representative may waive this requirement by selecting theoption below:Workers’Compensation waiver of subrogation in favor of the CITY is notrequired. (CITY Representative initials)NoWorkers’Compensation insurance shall be required if CONTRACTOR completesthe following certification:“Icertify that my business has no employees, and that I do not employanyone. I am exempt from the legal requirements to provide Workers'Compensationinsurance.”(CONTRACTOR initials)(5) Crime Liability Insurance: Contractor shall maintain a ThirdParty Crime CoveragePolicy to insure against loss of money, securities, or other property referred tohereunder which may result from employee dishonesty, forgery or alteration,theft, disappearance and destruction, computer fraud, and burglary and robbery Form Approved by City Attorney 2142017 Exhibit DPage 10 with limits not less than $2,000,000 per occurrence. The policy shall endorse theCity of Sacramento as loss payee. Furthermore, policy shall include or be endorsedto include Client Property Coverage.B. Additional Insured Coverage(1) Commercial General Liability Insurance: The CITY, its officials, employees, andvolunteers shall be covered by policy terms or endorsement as additional insuredsas respects general liability arising out of activities performed by or on behalf ofCONTRACTOR, its subconsultants, and subcontractors; products and completedoperations of CONTRACTOR, its subconsultants, and subcontractors; andpremises owned, leased, or used by CONTRACTOR,its subconsultants, andsubcontractors; which liability in all cases excludes the acts and omissions of theCITY.(2) Automobile Liability Insurance: The CITY, its officials, employees, and volunteersshall be covered by policy terms or endorsement as additional insureds as respectsauto liability.C. Other Insurance ProvisionsThe policies are to contain, or be endorsed to contain, the following provisions:(1) CONTRACTOR’sinsurance coverage, including excess insurance, shall be primaryinsurance as respects CITY, its officials, employees, and volunteers. Any insuranceor selfinsurance maintained by CITY, its officials, employees, or volunteers shallbe in excess ofCONTRACTOR’sinsurance and shall not contribute with it.(2) Any failure to comply with reporting provisions of the policies shall not affectcoverage provided to CITY, its officials, employees, or volunteers.(3) Coverage shall state thatCONTRACTOR’sinsurance shall apply separately to eachinsured against whom claim is made or suit is brought, except with respect to thelimits of theinsurer’sliability.(4) CITY will be provided with thirty (30) days written notice of cancellation ormaterial change in the policy language or terms.D. Acceptability of InsuranceInsurance shall be placed with insurers with aBests’rating of not less than A:VI. Selfinsured retentions, policy terms or other variations that do not comply with therequirements of this Section 11 must be declared to and approved by the CITY in writingprior to execution of this Agreement.E. Verification of Coverage(1) CONTRACTOR shall furnish CITY with certificates and required endorsements Form Approved by City Attorney 2142017 Exhibit DPage 10 evidencing the insurance required. The certificates and endorsements shall beforwarded to the CITY representative named in Exhibit A. Copies of policies shallbe delivered to the CITY on demand. Certificates of insurance shall be signed byan authorized representative of the insurance carrier.(2) For all insurance policy renewals during the term of this Agreement, CONTRACTORshall send insurance certificates reflecting the policy renewals directly to:City of Sacramentoc/o EXIGIS LLCP.O. Box 4668 ECM#35050New York, NY 101684668Insurance certificates also may be faxed to (888) 3553599, or emailed to:[email protected](3) The CITY may withdraw its offer of contract or cancel this Agreement if thecertificates of insurance and endorsements required have not been provided priorto execution of this Agreement. The CITY may withhold payments toCONTRACTOR or cancel the Agreement if the insurance is canceled orCONTRACTOR otherwise ceases to be insured as required herein.F. SubcontractorsCONTRACTOR shall require and verify that all subconsultants and subcontractorsmaintain insurance coverage that meets the minimum scope and limits of insurancecoverage specified in subsection A, above.12. Equal Employment Opportunity.During the performance of this Agreement, CONTRACTOR, foritself, its assignees and successors in interest, agrees as follows:A. Compliance With Regulations: CONTRACTOR shall comply with the Executive Order 11246entitled“EqualOpportunity in FederalEmployment”,as amended by Executive Order11375 and 12086, and as supplemented in Department of Labor regulations (41 CFRChapter 60), hereinafter collectively referred to as the“Regulations”.B. Nondiscrimination: CONTRACTOR, with regards to the work performed by it after awardand prior to completion of the work pursuant to this Agreement, shall not discriminateon the ground of race, color, religion, sex, national origin, age, marital status, physicalhandicap or sexual orientation in selection and retention of subcontractors, includingprocurement of materials and leases of equipment. CONTRACTOR shall not participateeither directly or indirectly in discrimination prohibited by the Regulations.C. Solicitations for Subcontractors, Including Procurement of Materials and Equipment: Inall solicitations either by competitive bidding or negotiations made by CONTRACTOR forwork to be performed under any subcontract, including all procurement of materials orequipment, each potential subcontractor or supplier shall be notified by CONTRACTOR ofCONTRACTOR’sobligation under this Agreement and the Regulations relative to Form Approved by City Attorney 2142017 Exhibit DPage 10 nondiscrimination on the ground of race, color, religion, sex, national origin, age, maritalstatus, physical handicap or sexual orientation.D. Information and Reports: CONTRACTOR shall provide all information and reports requiredby the Regulations, or by any orders or instructions issued pursuant thereto, and shallpermit access to its books, records, accounts, other sources of information and itsfacilities as may be determined by the CITY to be pertinent to ascertain compliance withsuch Regulations, orders and instructions. Where any information required ofCONTRACTOR is in the exclusive possession of another who fails or refuses to furnish thisinformation, CONTRACTOR shall so certify to the CITY, and shall set forth what efforts ithas made to obtain the information.E. Sanctions for Noncompliance: In the event of noncompliance by CONTRACTOR with thenondiscrimination provisions of this Agreement, the CITY shall impose such sanctions asit may determine to be appropriate including, but not limited to:(1) Withholding of payments to CONTRACTOR under this Agreement untilCONTRACTOR complies;(2) Cancellation, termination, or suspension of the Agreement, in whole or in part.F. Incorporation of Provisions: CONTRACTOR shall include the provisions of subsections Athrough E, above, in every subcontract, including procurement of materials and leases ofequipment, unless exempted by the Regulations, or by any order or instructions issuedpursuant thereto. CONTRACTOR shall take such action with respect to any subcontractor procurement as the CITY may direct as a means of enforcing such provisions includingsanctions for noncompliance; provided, however, that in the event CONTRACTORbecomes involved in, or is threatened with, litigation with a subcontractor or supplier as aresult of such direction, CONTRACTOR may request CITY to enter such litigation toprotect the interests of CITY.13. Entire Agreement.This document, including all Exhibits, contains the entire agreement betweenthe parties and supersedes whatever oral or written understanding they may have had prior tothe execution of this Agreement. No alteration to the terms of this Agreement shall be validunless approved in writing by CONTRACTOR, and byCITY, in accordance with applicableprovisions of the Sacramento City Code.14. Severability.If any portion of this Agreement or the application thereof to any person orcircumstance shall be held invalid or unenforceable, the remainder of this Agreement shall notbe affected thereby and shall be enforced to the greatest extent permitted by law.15. Waiver.Neither CITY acceptance of, or payment for, any Service or Additional Service performedby CONTRACTOR, nor any waiver by either party of any default, breach or condition precedent,shall be construed as a waiver of any provision of this Agreement, nor as a waiver of any otherdefault, breach or condition precedent or any other right hereunder.16. Enforcement of Agreement.This Agreement shall be governed, construed and enforced inaccordance with the laws of the State of California. Venue of any litigation arising out of orconnected with this Agreement shall lie exclusively in the state trial court or Federal District Court Form Approved by City Attorney 2142017 Exhibit DPage 10 located in Sacramento County in the State of California, and the parties consent to jurisdictionover their persons and over the subject matter of any such litigation in such courts, and consentto service of process issued by such courts.17.Assignment Prohibited.The expertise and experience of CONTRACTOR are materialconsiderations for this Agreement. CITY has a strong interest in the qualifications and capabilityof the persons and entities that will fulfill the obligations imposed on CONTRACTOR under thisAgreement. In recognition of this interest, CONTRACTOR shall not assign any right or obligationpursuant to this Agreement without the written consent of the CITY. Any attempted or purportedassignment withoutCITY’swritten consent shall bevoid and of no effect.18. Binding Effect.This Agreement shall be binding on the heirs, executors, administrators,successors and assigns of the parties, subject to the provisions of Section 17, above.19. Use Tax Requirements.During the performance of this Agreement, CONTRACTOR, for itself, itsassignees and successors in interest, agrees as follows:A. Use Tax Direct Payment Permit: For all leases and purchases of materials, equipment,supplies, or other tangible personal property used to perform the Contract or Agreementand shipped from outside California, the Contractor and any subcontractorsleasing or purchasing such materials, equipment, supplies or other tangible personalproperty shall obtain a Use Tax Direct Payment Permit from the California State Board ofEqualization(“SBE”)in accordance with the applicable SBE criteria and requirements.B. Sellers Permit: For any construction contract and any construction subcontract in theamount of $5,000,000 or more, Contractor and the subcontractor(s) shall obtain sellerspermits from the SBE and shall register the jobsite as the place of business for thepurpose of allocating local sales and use tax to the City. Contractor and itssubcontractors shall remit the selfaccrued use tax to the SBE, and shall provide a copyof each remittance to the City.C. The above provisions shall apply in all instances unless prohibited by the funding sourcefor the Contract or Agreement.

1 1.About the City of SacramentoFounded in 1849, the City of Sacramento is the oldest incorporated city in California and is the capital city of California.It has a population of over 500,000 residents. Sacramento is a progressive City with great pride in its ethnic and culturaldiversity, concern for environmental and social issues and emphasis on quality in the provision of governmentalservices. Sacramento is a Charter city, which operates under the City Council Manager Form of government. It has anannual budget of $1.2 billion and 4,774 full-time equivalent positions.2. Project OverviewThe City has an ongoing requirement for uniformed unarmed security guard services for approximately 23 City facilities.The award of a contract or contracts from this RFP will be determined by factors other than price alone – see proposalevaluation criteria. The Contractor must commit professional staff and an experienced Project Manager who will beresponsible for coordinating the security services with the City.Service shall be the best of its respective kind. All security guards shall be skilled, knowledgeable, and successfullyexperienced in all aspects of providing the required security services. The term of any contract resulting from this RFPsolicitation will be one year from the date of contract award and the City may in its discretion extend the contract forfour (4) additional (1) one-year terms.In response to the Request for Proposals, the City anticipates receiving competitive pricing as well as an assurance ofquality services. The City intends to award one contract, however, it may choose to award additional contracts as theCity deems necessary to meet the City’s needs. If subsequent contracts are awarded, it will be based on initialproposals received in response to this RFP and must meet all the terms and conditions described herein. Firms that donot submit a proposal by the closing date and time will not be considered for any subsequent award.3.Scope of ServicesThe City of Sacramento seeks a firm that will provide the following services:The Contractor must commit a professional staff and an experienced Project Manager who will be responsible forcoordinating the services with the City. Service shall be the best of its respective kind. All professionals shall be skilled,knowledgeable, and successfully experienced in all aspects of providing the required services. The contractor must befamiliar with the Sacramento area, performing services within the City for the last 3 years minimum.CITY FACILITIES At some sites, the City may provide guard booth facilities for assigned Contractor personnel. GUARD EXPERIENCE AND REGISTRATION Guards assigned to work under this contract must have experience in similar work, be persons of mature judgment and possess a high degree of discretion. Contractor employees providing services under this contract must be registered with the California Department of Consumer Affairs, Bureau of Security and Investigative Services, as a Security Guard. The Security Guard must carry with him/her at all times the permanent guard registration card issued by the California Department of Consumer Affairs. The Contractor is responsible for that all required registrations, licenses, and/or permits required of its employees are current. Temporary guard cards are not acceptable. The City may, at any time, request proof of certification and any annual renewal training for any guard employed under the Citywide Contract. 2 PHYSICAL QUALIFICATION: All guards assigned to work under this CONTRACT must be in good physical condition, which enables him/her to perform the full range of security work. Guards must be fully capable of performing work requiring moderate to arduous physical exertion under either normal or emergency conditions. Guards shall have normal fields of vision, depth perception, and hearing. EDUCATION AND ENGLISH LANGUAGE REQUIREMENTS Guards must possess a high school diploma or G.E.D. equivalent, and shall have the ability to speak, read, and write the English language; understand and carry out oral and written directions; write accurate and clear reports; and monitor environmental and electronic security systems at a level sufficient to perform assigned tasks under the contract. UNIFORMS, EQUIPMENT AND GROOMING All uniforms to be worn by contract security personnel working under the contract are subject to approval by the City. Contract personnel must be well-groomed and be provided by the security company with complete uniforms that are clearly identifiable and include shirts, trousers, jackets, hats, badges, company designation patch(es), name tag(s), and any other appropriate uniform apparel (e.g., raincoats, safety gear, reflective vests, flashlights etc.) necessary to properly perform assigned tasks, prior to assignment at any City site. Guard must wear all black shoes, preferably comfortable for walking. Uniforms are to be neat, clean, pressed, and properly fitted. Uniforms for all contract personnel are to be provided by the security company at no additional cost to the City, and are subject to approval of the client-site supervisor. Security guards must report for work in uniform and shall refrain from changing on-site. Any security guard reporting for duty in an incomplete uniform, a uniform that is not neat, clean or properly fit, or who is otherwise not properly equipped may be dismissed by the City site supervisor for the duration of the shift. In such event, the Contractor will be responsible for immediately replacing the security guard with another, properly-equipped, guard. At no additional cost to the City, the contractor shall equip each security guard with a properly-functioning two-way communication device such as a cell phone or radio and shall provide and maintain 24-hour communication capability with all assigned personnel and supervisors. The contractor shall also provide, at no additional cost to the City, all equipment necessary to properly carry out assigned tasks. Such additional equipment includes, but is not limited to, first aid and safety equipment items, operable flashlights, and spare batteries for all battery-operated equipment. INITIAL TRAINING AND CERTIFICATION In addition to any training required for specific job classifications, site training, or special assignments, all security personnel assigned under the City contract shall satisfactorily complete a minimum of training as specified in this section prior to assignment at the City. For each guard assignment, at the time the guard begins the assignment, the contractor shall provide to the City site supervisor with a copy of the guard’s current permanent registration card, issued by the State of California, Department of Consumer Affairs (“guard card”) and written certification that the guard has received the following training prior to reporting for duty at a City site: 1. Current certification for First Aide and Cardio-Pulmonary-Resuscitation (CPR). 2. General training in security and emergency procedures, crowd control, and public relations (Professional Security Training Network (PSTN) Modules #1 & #2, or equivalent). 3. Training in customer service and diversity to prepare officers to interact with the public in general and physically challenged individuals. 3 4. Contractor shall ensure that all security guards assigned to City facilities receive all security guard training required by State, local, or other laws or regulations. 5. Contractor shall ensure that all security guards assigned to City facilities receive site- assignment training as needed SITE-ASSIGNMENT TRAINING Each security guard assigned to a City facility must be trained on-site at the assigned City facility by a supervisor provided by the Contractor. The site training provided by the Contractor shall include, but not be limited to: At least one training period of up to 48 hours, at which all the security guards to be utilized at a facility will be instructed by designated supervisor provided by the Contractor in the use of City security systems, control rooms, and other job-related equipment and requirements. All site-assignment training is subject to the satisfaction and approval of the City site supervisor. In the event that the City site supervisor determines that assigned personnel have not been properly trained, the contractor shall provide additional training as needed, at the contractor’s expense. Site training shall include evacuation plans, disaster reparation training and participation in drills. Contractor will be responsible to provide training on any aspects of security that are unique to a specific site. If required by City site supervisor, refresher site training will be provided by the Contractor on a quarterly basis for all security guards assigned to City facilities. Refresher training shall be designed to ensure that all security guards are proficient in all areas of security guard operations, with special attention to site-specific requirements. The refresher training shall be specifically coordinated with the City supervisors for the sites at which the security guards are assigned. GENERAL/ONGOING TRAINING Contractor shall maintain an ongoing training program consisting of multiple security-related program modules, similar to the programs offered by the Professional Security Training Network (PSTN). Separate training courses shall be provided for security officers (e.g., PSTN Basic Security Officer Training Series, or similar) and for supervisor personnel (e.g., PSTN Supervisor Training Series, or similar). In addition to initial training and any training required for specific job classifications or special assignments, all security personnel assigned under the City contract shall satisfactorily complete a minimum of eight (8) hours of security training each year. All security personnel training shall be at the contractor’s expense and up-to-date written documentation of each guard’s training (including annual training) shall be provided to the client site supervisor on an ongoing basis. GUARD CLASSIFICATIONS AND TRAINING REQUIREMENTS Contractor shall provide a minimum of four (4) classifications of security guards. While the working titles may vary depending upon the Contractor’s organization, the classifications shall conform to the following basic criteria. At the start of every assignment, the contractor shall provide to the City site supervisor written certification of the assigned guard’s training: Security Officer I (S/O I) - Must possess good written and verbal communication skills and the ability to communicate ideas. Must have strong customer service skills and the ability to make decisions under pressure. Must be capable of independent thought and action while being a strong member of a team. Minimum training equivalent to PSTN. Module #1 (Asset Protection & Security) and Module #2 (Physical Security & Crime Prevention). Security Officer II (S/O II) - In addition to meeting the requirements for S/O I, must have at least 90 days experience at a city site or 180 days at an assignment substantially similar to a City site. Minimum training equivalent to PSTN Basic Security Officer Training Series, Modules #1 and #2, and at least two of the following modules: #4 (Fire Protection & Life Safety), #5 Criminal law & Criminal liability), #6 (Communications), #8 (Ethics, Deportment, & Professional Conduct), #9 4 (Report Writing), #11 (Human & Public Relations), or #12 (Emergency Situations). Sergeant (Senior) - In addition to meeting the requirements for S/O II, must be able to help create an environment that supports teamwork among security staff, City staff, and the general public. Additional duties may include shift supervision responsibilities and supervision of other security personnel (e.g., S/O I & II). Minimum training equivalent to PSTN Supervisor Training Series, Module #1 (Principles of Leadership I) and Module #2 (Principles of Leadership II). Lieutenant (Supervisory) - In addition to meeting the requirements for Sergeant, this supervisory classification must coordinate security and service-related issues between City and Contractor. Must be able to provide initial and ongoing instruction and training to subordinate security personnel. Duties may include site supervision responsibilities and supervision of other security personnel (e.g., S/O I & II, Sergeant). Minimum training equivalent to PSTN Supervisor Training Series, Modules #1 and #2, and at least two of the following modules: #3 (Effective Communications), #6 (Behavior & Motivation), #7 (Civil Counseling & Sexual Harassment), #8 (Substance Abuse), or #9 (Discrimination & Affirmative Action). Site Manager – A site manager may be required to oversee Richards Blvd, Sac Valley Station, City Hall, Parking Service, and North and South Area Corp Yards. The need for a Site Manager is driven by the amount of interaction is required with the City site supervisor, the number of hours of security required by the site, the volume of employees working at the site, and/or potential for incidents. The Site Manager will be expected to oversee the listed sites, coordinate with the Site Supervisor, and ensure services are provided in compliance with the contract. This position should meet all training requirements of the Lieutenant position and is a full time position that is expected to be available on-call as needed. PERFORMANCE Substandard performance will not be tolerated. City reserves the right to refuse or reject any person assigned under the contract either with or without cause. If any person is removed from a City site at the request of the City, that person is not to be re-assigned to any other City site without first requesting approval from the City contract manager. City contract manager will advise site manager at the new site of the person's previous assignment and the reasons for his/her removal. EXAMPLES OF TYPICAL GUARD DUTIES Typical duties of the security guards at City facilities include, but are not limited to the following: 1. Monitoring admittance of personnel and authorized visitors to City facilities. 2. Making rounds of inspection to determine that fences, gates, doors and windows are properly closed and/or locked or otherwise properly secured. 3. Operating telephones and transmitter/receiver radios, cameras, and automated security system equipment. 4. Responding to emergency situations and notifying appropriate City personnel when emergencies occur. 5. Escorting City personnel or others as directed to their automobiles at night or other times. 6. Turning lights off and on. 7. Investigating unusual or suspicious conditions including potential safety hazards, and reporting these findings to the proper authorities (Police Department, Emergency contact at 911). 8. Preventing trespass on, damage to, or theft of City property. 9. Inspecting parking areas, for example, ensuring gates/doors are locked. 10. Monitoring environmental systems, such as heating and air conditioning. 11. Screening and documenting any City property leaving or entering the City premises as directed by the City designee. 12. Reporting any dishonest or criminal act committed on City premises by City personnel or other persons to the Police Department Emergency contact at 911, as well as the contractor’s management. 13. Traffic-control duties may be included at some assignments. 14. Other security-related duties as may be required by the City. 5 15. Monitoring surveillance equipment for unusual or suspicious activity and rotate surveillance tapes as needed, where applicable. 16. Reviewing and maintaining logbooks, where applicable. 17. Monitoring alarm systems, including daily verification of operability (checking to ensure system is on and appears to be working properly). 18. For those assigned to the Convention Center, City Hall, Crocker Art Museum, 24thStreet Corp Yard, and North Area Corp Yard general knowledge of and use of a PC and use of email to communicate. 19. For those assigned on roaming (vehicle or foot) patrols, such as the Utility sites (sumps and treatment plants) 20. Administrative duties including: paperwork, IOUs, etc. as required per site. Contractor shall ensure that while on duty at any City facility, Guards will not: 1. Carry firearms, batons, handcuffs, knives, saps, brass knuckles, stun-gun, taser, oleoresin capsicum (pepper) spray, or any tear gas agent at any time while on-duty. This includes, but is not limited to, the employee’s vehicle or locker at any City site. 2. Listen to radios, police scanners, or any other audio medium that is not directly job-related. 3. Watch television. 4. Read any materials which are not job-related. 5. Use City telephones, computers, or any other electronic equipment except for City business. 6. Depart their assigned duty area(s) until they have been properly relieved (under no circumstances shall any assigned duty area be left abandoned without City approval). 7. Entertain social visits (personal or professional). 8. Allow personal visitors to remain on-site awaiting shift completion. 9. Sleep. 10. Be under the influence of illegal drugs or alcohol. 11. Be under the influence of any prescribed or over-the-counter medications which inhibit job performance in accordance with the specifications set forth herein. The City shall be notified by the Contractor of all guards taking medicine and the type of medication being taken. 12. Display discourteous, abrupt, abrasive, or belligerent attitude at any time. 13. Perform duties inside of personal vehicles. DOUBLE SHIFTS, EXTENDED SHIFTS Contractor shall avoid allowing employees to work more than one normal 8-hour shift per day at City assignments. If an emergency situation requires that an employee work longer than one normal 8-hour shift, the City Site Manager must be notified immediately. Off-duty peace officers or security guards of other jurisdictions may be employed by the Contractor, provided their work under the City contract is only on their days off from their other positions. MANAGEMENT TEAM The Contractor must assign an experienced Manager who shall be responsible for assuring that all requirements described in this Invitation for Bid and resulting contract are fulfilled. SUPERVISION Personnel assigned to work under the contract must be supervised by the Contractor on a daily basis, 24 hours per day, and 7 days per week. Supervision must include a physical inspection of security personnel and of the contract sites by shift supervisors at a minimum of once each shift, each day, 7 days per week. A daily report of absences, tardies, incidents, or any other points of interest must be kept and provided to the City site supervisor. COOPERATION WITH SACRAMENTO POLICE DEPARTMENT AND OTHER PUBLIC SAFETY AGENCIES AS NECESSARY. Contractor and assigned contract personnel are required to cooperate with City of Sacramento Police Department, and all other public safety agencies at all times. 6 REPLACEMENT PERSONNEL, TEMPORARY ASSIGNMENTS, AND PERMANENT PART-TIME ASSIGNMENTS The Contractor shall provide replacement or additional personnel, for either temporary or permanent assignments, upon two-hour advance notice when requested by the City to do so. No temporary (“non-standard hours”) assignment shall be for a duration of less than four hours (should any assignment be for less than four hours, the Contractor will be compensated for a minimum of four hours). Permanent part-time assignment shifts shall be not less than four hours per shift. BACKGROUND CHECKS City reserves the right to review the personal background and to conduct security clearance background checks on all personnel assigned under the contract, including the right to review the Department of Consumer Affairs' records of security companies and their staff. The city may choose to delay the start-date of an individual until all applicable background checks can be completed and reviewed. INSPECTION ROUNDS / VERIFICATION OF INSPECTION ROUNDS The City will specify the sites at which inspection rounds are required to be performed by the security personnel, including the locations to be visited by the security personnel and the frequency-per-shift when making those inspection rounds. For each City site at which security personnel are required to conduct inspection rounds, Contractor shall provide a method for verification that the inspection rounds are performed. The verification system is to be provided at no additional cost to the City and must, at a minimum, provide identification of specific locations visited by the security personnel and the dates and times at which those visits are made. The verification system must be capable of all-weather operation, and is to be used at all times on all sites where inspection rounds are required. The verification system must be "user-friendly" and allow for ready retrieval of information about inspection rounds. If the Contractor’s system is real-time web-based, the contractor shall provide cellular phones to access monitoring system. The City site supervisor shall have access to contractor’s system and shall receive regular reports. If the Contractor is required to provide the PC(s) or cell phones, the cost of the PC and its installation will be negotiated between the Contractor and the City. Regardless of the platform on which the rounds verification system operates, it shall be capable of providing inspection rounds verification information on an "on-demand" basis at the City site at which the rounds are performed. The contractor is responsible for ongoing maintenance and proper operation of the inspection rounds verification systems at all locations where they are installed. In the event of a system failure, or failure of any system components, the contractor is to correct the problem(s) and return the system to full functionality within twenty-four (24) hours. Failure to take such corrective action within the time specified, or failure of security personnel to properly carry out assigned rounds based on information provided by the rounds verification system shall be grounds for the City to claim a “service credit” of up to one complete shift. Not all sites require inspection rounds. The requirement for inspection rounds may be added to or deleted from any site at any time, and may be included in any new sites added. Any and all changes, additions, or deletions of inspection rounds or the frequencies thereof are to be provided at no additional cost to the City. INCIDENT REPORTS / VISITOR LOGS The Contractor shall furnish each City site client contact with electronic incident reports whenever there is a security breach, law or rule violation, injury, or any other incident that requires the City’s knowledge or attention. Such reports shall be delivered to the site client contact as soon as possible following the end of each shift. Some City sites may require the assigned security guard on each shift to maintain a visitor sign-in record, to notify City personnel of visitors, and to distribute visitor passes. SECURITY REVIEWS / OPERATING PROCEDURES Upon request of the City at any time during the course of the contract, and at no additional cost to City, the Contractor 7 shall: 1) Review and assist City in amending current standard operating procedures pertaining to the guard posts; 2) Provide complete orientation and training to personnel to be assigned; and 3) Review security company operating procedures with the City designee and/or the City Police Department. The Contractor shall review security operations with the City designee on a monthly basis (or as otherwise requested by City designee), so that operating procedures can be updated as often as necessary to ensure the optimum level of security, service, and cooperation. POSTING OF GUARD DUTIES (POST ORDERS) The Contractor, working with City’s site supervisors, shall prepare and deliver to the City a complete listing of guard post duties and descriptions (post orders) for each City site covered under the contract within thirty (30) days following the start date of the contract. The post orders shall be provided to the City for approval prior to posting. Thereafter, the Contractor shall maintain and update the post orders as necessary, and ensure that they are posted in a conspicuous location at each City site. The Contractor shall be responsible for ensuring that the relevant post orders are reviewed with and understood by each security guard prior to assignment at any City site. SERVICE GUARANTEE CREDIT The Contractor is to guarantee that security officers assigned to City sites report on time, fit for duty, in proper uniform, properly instructed, oriented, and supervised. The Contractor is also to guarantee that City security issues are identified and receive proper response, and that the Contractor communicates regularly with each site supervisor (monthly or as otherwise requested by site supervisor) for sites at which security guards are regularly assigned. If at any time the Contractor (including any of Contractors guards assigned to any City site) fails to provide services as described above, the Contractor shall issue a "service guarantee credit" to the City. For such failures, the amount of each such service credit shall be the cost of eight (8) hours of service at the billing rate charged for the highest-ranking security officer assigned to the subject site and shift for each incident of failure. For failure to provide required inspection rounds, or verification reports thereof, the contractor shall be required to provide a service credit for up to eight (8) hours of service at the billing rate charged for the highest-ranking security officer assigned to the subject rounds, based on the client site supervisor’s judgment of the magnitude of failure. The City may request Service Credits up to 90 days after becoming aware of the incident. MOBILE PATROL Contractor must provide mobile patrol services upon request of the City. The contractor is responsible for providing the necessary personnel and vehicle(s) for the mobile patrol services. Unless otherwise requested or approved by the City, personnel assigned mobile patrol duties under the contract shall be of the Lieutenant classification. Unless otherwise requested or approved by the City, all vehicles used for mobile patrol services under this contract are to be clearly marked with the contractor’s company logo and/or other such markings that clearly identify the vehicle as a private security patrol vehicle. Upon request of the City for additional mobile patrol services that require the contractor to provide additional vehicle(s), contractor will be allowed two (2) business days following the request to commence the required services. COMMUNICATIONS Contractor must provide for and maintain two-way communications with all security guards assigned under the contract. Contractor must provide each security guard with a properly functioning two-way communication device such as cell phone or radio and the Contractor must maintain a central communications center that is staffed 24-hours-a-day, seven-days-a-week. The two-way communications system shall allow all security personnel assigned under the contract to contact the central communications center at any time. The central communications center shall be capable of contacting all security personnel assigned under the contract at all times and it shall be capable of simultaneously contacting the Sacramento City Police Department, Sacramento Fire Department, and other public safety agencies as necessary. Failure to equip any guard assigned under the contract with a properly functioning two-way communication device at any assignment shall constitute grounds for a full-shift “service credit” Guards and site supervisors will coordinate to establish a list of emergency contact telephone numbers, including the local 8 law enforcement agency, fire, paramedics, and ambulance. COOPERATION WITH LAW ENFORCEMENT OFFICERS: In the event of an incident at a City facility, assigned personnel shall cooperate with city and/or state/federal/county law enforcement officers. For the most part, assigned personnel shall only observe and report. NON PROFESSIONAL SERVICES AGREEMENT The bidder(s) recommended for this award will be required to sign the Non Professional Services Agreement found at the following URL: http://www.cityofsacramento.org/-/media/Corporate/Files/Finance/Procurement/standard-agreements/NPSA_Over_$25k.pdf Proposers are responsible for reading and understanding the Non Professional Services Agreement's requirements, terms and conditions prior to submitting their proposals. USE OF CITY EQUIPMENT: At no time shall assigned personnel use City telephones or other equipment for non City or personal business without prior approval by the facility site supervisor. Unauthorized use of any City equipment may be cause to terminate the guard from city assignment. PARKING FEES: The City will not accommodate any discounts for parking in City garages for the Contractor. All guards will be responsible for paying for parking when necessary. The contractor may cover parking fees for their staff at their own discretion. ADDITIONAL PERSONNEL AND SCHEDULE CHANGES: Contractor shall assure City that Contractor will maintain a reasonable number of fully trained backup personnel ready to assume assignment at various City locations upon request. The City reserves the right to make schedule changes upon 48-hour advance notice to Contractor. 9 DEFAULT BY CONTRACTOR: Contractor may be considered in default of the contract under any one or more of the following circumstances and City may demand a Service Guarantee Credit for each violation of the Agreement as well as forming a basis for breach and damages. 1. Use of a security guard or security guards who do not possess a valid guard registration card issued by the State of California. 2. Failure of Contractor to provide service within the time frame agreed upon after notification to do so (pertains to staffing at new City sites). 3. Failure of Contractor to correct deficiencies in service or failure of Contractor to provide adequate administrative and supervisory functions. 4. Failure of Contractor to provide an adequate number of personnel more than three times within thirty days at any City facility. 5. Submission of inaccurate or falsified invoices, incident reports or time sheets by Contractor. 6. Involvement in a fraudulent or illegal act against the City by an employee of the Contractor, whether or not he or she is considered "on duty" by the Contractor. 7. Failure of Contractor to maintain the required insurance policies in full force and effect. 8. Failure of Contractor to maintain the required performance bond in full force and effect.9. Failure of Contractor to remove a particular employee from performing on the contract, at the City’s request. 10. Failure of Contractor to fulfill any other obligation contained in the contract award. 11. Failure of Contractor to maintain licenses and permits as required any by governmental entities. Failure of City to terminate the contract for any of the reasons stated above, or to insist upon strict performance of any of terms of the contract, shall not constitute a waiver of any part of the contract. The contract shall be and remain in full force and effect until City calls a formal default and demands remedy. Remedies in Case of Default: Shall City determines a contractor to be in default of the contract, the determination shall be final. In such event, City may proceed, but is not limited to, with the following: 1. Instruct Contractor to immediately correct the deficiency causing the default. 2. Demand a Service Guarantee Credit. 3. Terminate the contract. PERFORMANCE BOND: The successful contractor(s) will be required to provide a performance bond to the City prior to contract execution. The performance bond will be valued at 50% of one year’s estimated service cost. The performance bond will be required to be renewed annually for the life of the contract. 10 City Schedule of Posts and HoursSummary Listing Post No. Post Name Post Address Estimated Weekly Hours 1 Crocker Art Museum 216 O St 551 2 24th St Corporation Yard 5730 24th St 168 3 28th St Corporation Yard 20 28th St 168 4 Capitol Garage 1126 11th St 825 City Cemetery 1000 Broadway 566 City Hall 915 I St 318 7 City Hall Garage 914 11th St 168 8 Hart Senior Center 915 27th St 40 9 Historic City Hall 915 I St 49.5 10 Marina 2710 Ramp Way 2811 Meadowview City Service Complex 2812 Meadowview Rd 168 12 Memorial Garage 1401 H St 168 13 Mobile Patrol City Garages 168 14 North Area Corp Yard 918 Del Paso Rd 168 15 Old Sacramento Garage 201 I St 74 16 Sacramento Convention Center 1400 J St 336 17 Tower Bridge Garage 135 Neasham Circle 74 18 300 Richards Blvd 300 Richards Blvd 45 19 Mobile - Lots Sacramento Control Center 56 20 Quick Win's Oak Park 2425 Martin Luther King Jr Blvd 60 21 Amtrak 401 I St 65 22 City Parking 501 J St 50 23 Security Supervisor 915 I St & Various Others 40 TOTAL ESTIMATED HOURS PER WEEK…............................................ 3100.5 Note: The above listing constitutes an estimate of current service needs and is a combination of hours of various personnelclassifications. The total number of hours is subject to addition, increase, decrease, or deletion at each location and in total. Some sites may from time to time require additional hours on and “as needed” basis. The City and/or affiliated organizations are under no obligation to guarantee a minimum number of hours at any site, or in total, and expressly reserve the right to change hours and to add or delete sites and hours as necessary. 11 POST ORDERS (DUTIES) AND OPERATING PROCEDURES: Prior to staffing an account, Contractor shall provide the following at no additional expense to the City. 1. Meet with the facility site supervisor and review current security guard post orders (duties) and operating procedures; 2. Amend current post orders and operating procedures, as necessary, to the mutual agreement of both parties, in writing; 3. Hold an orientation/training meeting with assigned personnel, at which time they shall be given a written copy; and, 4. Provide a written copy to the facility site supervisor. Contractor shall establish a specific set of post orders and operating procedures for each City facility. These post orders and operating procedures shall be completed within twenty-one (21) days following the contract start date. Contractor shall not seek additional monies from City for establishing the post orders and operating procedures. Note: When a City facility utilizes on-site police officers, the established post orders and operating procedures are subject to the approval of the Police Department. REVIEW OF POST ORDERS, PROCEDURES & PERFORMANCE: Contractor shall review the security guard post orders, operating procedures, and performance of security guards with each facility site supervisor on a quarterly basis (sooner if required by the facility site supervisor). Post orders and operating procedures shall be updated as necessary to ensure an optimum level of service and documentation of post orders and procedures. Any revisions shall also be clearly conveyed to assigned personnel, and they shall each receive a revised written copy. The facility site supervisor shall also receive a revised written copy. 12 5. Proposal Requirements Submit Proposals Electronically via the City’s online bid portal PlanetBids. Complete and Submit By: February 3, 2020 4:00PM Each proposal that is submitted for consideration shall include, at a minimum, the RFP Number, Project Name, Company Name, and the information as called for in the section below. To be considered your proposal(s) shall be responsive to all of the items set forth below: GENERAL: Respond to all information requested in this RFP. Use additional sheets as necessary. Brochures and advertisements will not be accepted as a substitute for these requirements but may be uploaded as supporting documents. A qualifying proposal must address all items. Incomplete proposals may be rejected. PROPOSAL CONTENT: Proposals shall be organized and submitted in the format prescribed below in order to facilitate the comparison of proposals. Additionally, please number your replies to correspond with the questions. For example, if you are replying to 1.f., write 1.f. next to that reply, etc. 1. Company Profile a. Founding date (month and year) b. Company size – staff and client base (i.e., local, regional, statewide, etc.) c. Types of Services provided d. Number of years providing service within the City of Sacramento. e. Organizational chart – Submit a copy of your company’s organizational chart(s) – corporate and local levels as applicable. Local organizational chart shall include names of managers. f. Licenses and permits – Submit a copy of all applicable licenses and permits (business and private patrol operator licenses, etc.) for your company’s operation in the Sacramento area. g. Location of the office from which the work will be provided and the staff allocation at that office h. Identify the key individuals who will be managing the work. Include their names, titles, qualification, experience, and current responsibilities. Identify the account manager; include his or her e-mail address, telephone and cellular numbers. i. Identify all available equipment, programs and systems to perform the work, i.e., 24-hour Communications Center, Tour Confirmation System (currently Vision) or Tracking System such as Vision (currently used) or similar to monitor security rounds cellular phones with 2-way radios, License Plate Recognition (LPR) Software, etc. j. Tracking System must include non-replicable tokens and provide electronic record keeping and notification of schedule changes, absences, incidents, missed schedule sequential tours, notes, breaks lunches, start and end times, etc. and must be viewable by the City. k. How many employees does your company currently have? 1. Number of full-time employees: 2. Number of part-time employees: 3. Number of on-call employees: l. List your company’s professional affiliations and accreditations. m. Description/outline of training program utilized n. Standard course for corrective action for employees not complying with contractual obligations 2. References: list three or more clients for whom you have provided similar work. For each of these references, include the organization name, address, the contact person’s name, telephone number and e-mail address, 13 and the time you completed the work. 3. Background Check: Describe in detail the extent of your company’s background check on new employees. Who performs the criminal background check, what kind of background check (e.g., fingerprint), and how long does it normally take? For patrol services, does your company also check into the employee’s DMV driving record? If yes, please explain the process. 4. Work Plan and Schedule: a. Outline a proposed work plan, schedule, and methodology to accomplish the work – hypothetically for now. Be sure to address whether or not your company is willing to utilize incumbent staff. b. Describe how the interaction between your company and the City will take place to ensure that the work is performed satisfactorily. c. Describe your company’s training program for new employees. How long is the initial program training (hours/days/weeks)? Is in-the-field training provided? d. Describe your company’s approach to resolving problems that may be encountered on the job. 5. Uniforms and Vehicles: a. How many sets of uniform will each employee receive? Will hats, winter jackets, raingear, safety gear, and safety boots be included? Will uniforms be cleaned for employees? Please include a picture of your company’s security guard uniform with your proposal. b. How many vehicles does your company currently have in its fleet to provide patrol services? Are the vehicles specially equipped? Is the company’s name and “security service” identified on the vehicles? Please include a picture of a company vehicle with your proposal. 6. Employment Practices: a. Provide a summary of your company’s employment policy and/or information about being an equal opportunity employer. b. Discuss your company’s employee benefits and recognition programs. Be sure to address medical, dental, vision, vacation, holidays, pension, and recognition. c. Will assigned employees, full-time and part-time receive Company benefits (health and welfare, vacation, holidays, pension, etc.)? d. Can employees with Company health benefits acquire dependent health care for household family members under the Company’s Health Plan? e. Discuss your company’s security guard training programs and frequency of training. Be sure to address how your company selects and trains security guards. Include with your submittal a copy of your company’s policy and procedures regarding any follow-up training. Is the training free to employees? f. Discuss your company’s occupational safety and health training programs and frequency of training. g. List any other training that your company provides that is not listed in the training categories of this RFP. h. Discuss your company’s drug testing program, and frequency of drug testing. i. Submit information regarding your company’s appearance and grooming standards, such as: the hair of both male and female employees must not extend below the top edge of the collar; tattoos should not be visible or covered; etc. j. Identify the Project Team: Identify the personnel that will be assigned to the project, their credentials and their experience with similar projects. Include biographies of the leading team members. 14 7. Pricing Schedule: Pricing Schedule(s) must be submitted electronically via the provided fee schedule sheet (Attachment 4). 8. Local Business Enterprise Forms: The City’s Local Business Enterprise Requirement is applicable to this RFP. The Local Business Enterprise program Forms (Attachment 2) must be submitted with your proposal. 9. Qualifications Questionnaire: The Qualifications Questionnaire (Attachment 3) must be submitted with each proposal. Only proposals from qualified firms will be evaluated. 10. Proposal Submittal Form: A signed Proposal Submittal Form (attachment 1) must be submitted with each proposal. Items 1-10 must be submitted electronically and uploaded via PlanetBids. 11. Bid Security: A bid security in the form of a cashier’s check, certified check, or bid bond in the amount of 5% of the first year’s anticipated cost (as outlined in the Attachment 3 Qualifications Questionnaire) must be submitted with each proposal. Bid Security must be mailed to the address below and received by the proposal deadline of February 3, 2020 4:00PM. Sacramento City Hall ATTN: Ashley Petralli, Procurement Division 915 I St, 2ndFloor Sacramento, CA 95814 15 6. Evaluation Criteria The City will validate and evaluate all proposals received. All requirements identified in this RFP must be satisfied in order to ensure that a proposal will qualify for consideration. A point system will be used in evaluating the proposals. Departments will need to weigh in what factors are most important to the success of the project to achieve the desired outcome. pricing may not be the most important factor in all projects. Evaluation categories and points will be as follows: Proposal Evaluation Criteria Points Qualifications: Experience of Firm, Reliability, Dependability, 24-Hour Dispatch Center, Demonstration of Financial Stability, Responsiveness of Assigned Project Manager 40References: Quality of Services, Promptness of Service, Integrity, Commitment and Expertise of the Contractor, Reliability and Responsiveness to needs of the Customer. 10 Capacity/Capability: Staff Experience, Quality of Equipment, Uniforms, Firm’s Ability to staff 23 City Sites, Number of Staff./Guards/Project Manager Assigned to Project.20 Employment Practices: Training & Ongoing Training, Policies, Insurance, Benefits, Employee Recognition, Accreditations. 30 Competitive Price: 5 Point Increments, proposal with lowest cost will receive 30 points, next lowest, 25 points, etc. 30 Quality of Response: Adherence to RFP Specifications 10 RFP Response: Completeness of Answers to RFP Content Requirements 10 TOTAL: 150 Mandatory Requirements: (Pass/Fail) Proposals will be examined as to whether or not proposers responded in accordance with the following requirements: 1. Proper completion and submittal of required proposal documents. 2. Possesses a valid Private Patrol Operator license from the State of California,Bureau of Security and Investigation Services (BSIS). 3. Possesses a valid Private Patrol permit from the City of Sacramento Police Department. 4. A Dedicated 24-Hour Dispatch Communication Center (Must be a Physical Location) 5. Five years of experience Delivering Security Services. Proposers who do not respond in accordance with any of the above requirements will be immediately disqualified. At the Completion of the evaluation process, a total point value will be compiled for each proposal. The award recommendation(s), if any, will not necessarily be based on the lowest prices proposed or on the point values assigned.

P20061521001
16 Rejection of Proposals: The City of Sacramento reserves the right to reject any and all proposals received in response to thisrequest, or to negotiate separately with any source whatsoever in any manner necessary to serve the best interests of the City. The City of Sacramento may at its discretion determine not to award a contract solely on the basis of this request for proposals and will not pay for the information solicited or obtained. It is recognized that each Proposer may have developed unique and typical methods of service delivery. It is not the City’s intention to disqualify a Proposer due to variations in service delivery that do not adversely affect quality and performance. Any proposal offering services equivalent to or of better quality and performance than that requested, which provides the necessary service, will receive full consideration for award. Withdrawal of Proposals: Unauthorized conditions, limitations, or provisions attached to a proposal may be cause for rejection. No oral, telegraphic or telephonic proposals or modifications will be considered. The proposal may be withdrawn upon request by the Proposer without prejudice to the Proposer prior to, but not after the time fixed for opening of proposals, provided that the request for withdrawal is in writing, has been executed by the Proposer or the proposal’s duly authorized representative, and has been filed with the City. Contract Negotiations Contract negotiations may be undertaken simultaneously during the evaluation of proposals with the finalist(s) as determined by the City. The City will not accept any changes to the standard non professional services agreement.

P20061521001
17 7. Acceptance of Proposal The contents of the proposal of the successful Proposer will become contractual obligations to be contained in a formal written agreement. Failure of successful Proposer to accept these obligations in a formal agreement may result in cancellation of the award. Addenda and Supplements to RFP If it becomes necessary to revise any part of the RFP, an addendum to the RFP will be provided to all known prospective proposers via the City of Sacramento's online bid portal PlanetBids. http://www.planetbids.com/portal/portal.cfm?CompanyID=15300It is the responsibility of the proposer to verify addenda and supplements up to the RFP submission date and time. ContractorResponsibilitiesThe Contractor must commit a professional staff and an experienced Project Manager who will be responsible for coordinating the services with the City. Service shall be the best of its respective kind. All professionals shall be skilled, knowledgeable, and successfully experienced in all aspects of providing the required services. Licenses The Contractor shall be required to obtain any necessary licenses and shall comply with all Federal, State and local laws, codes and ordinances without cost to the City. Non-Waiver of Defaults Any failure by the City to enforce or require the strict keeping and performance of any of the terms and conditions of the contract, shall not constitute a waiver of such terms and conditions, nor shall it affect or impair the right of the City to avail itself of such remedies as it may have for any breach of the terms and conditions. Business Operations Tax CertificateChapter 3.08 of the Sacramento City Code requires that anyone conducting business in the City of Sacramento obtain a Business Operations Tax Certificate and pay the applicable tax if necessary. The successful Proposer, and any subcontractors, will be required to show compliance with this requirement prior to award of the contract. Information about the Business Operations Tax Certificate may be obtained the City of Sacramento, Revenue Division, 915 I Street, New City Hall First Floor, Sacramento, CA 95814, or by telephone at (916) 808-8500.

P20061521001
18 Contractual Obligations The standard City of Sacramento Professional Services Agreement includes, but is not limited to, therequirements shown in the attached sample contract. Proposer should review the contract and indicate in the proposal the extent to which Proposer can and is willing to comply with each and every provision of the attached contract. This Request for Proposal together with Proposal’s response shall be incorporated into the final contract. Non-Professional Services Agreement The proposer(s) recommended for this award will be required to sign the Non-Professional Services Agreement. The Agreement can be found at the following URL: http://www.cityofsacramento.org/-/media/Corporate/Files/Finance/Procurement/standard-agreements/NPSA_Over_$25k.pdfProposersare responsible for reading and understanding the Agreement's requirements, terms and conditions prior to submitting their bids.

PRICING SCHEDULE Contract period: 1 year contract with a potential for 4 one-year renewal periods Item Est. Annual Hours Description/TitleHourly Rate Extended Rate1. 122,350 $ $ 2. 13,650 $ $ 3. 9,000 Sergeant $ $ 4. 5,200 Lieutenant $ $ 5. 2,080 Site Manager $ $ 6. 6,500 Additional Services (estimated) $ $ 7. Mobile Patrol with cost of vehicle included in rate (estimated)$ $ Total $ % % % % Second Year Increase Rate Third Year Increase Rate Fourth Year Increase Rate Fifth Year Increase Rate Response toCity of SacramentoRequest for Proposals P20061521001forUnarmed Uniformed Security Guard ServicesDue Monday, February 3, 2020, by 4:00 p.m. Local Time Presented ToCity of Sacramento Presented ByErik Homan, Business Development ManagerAllied Universal Security ServicesPhone: 831.682.3335 | Email: [email protected]/gov

ORIGINAL

City of Sacramento RFP for Unarmed Uniformed Security Guard Services i Table of Contents TAB TITLE ....................................................................... PAGE Proposed Exceptions for Consideration ............................................................................................... v 1. Company Profile ................................................................................................................................... 1 2. References ........................................................................................................................................... 42 3. Background Check ............................................................................................................................. 43 4. Work Plan and Schedule .................................................................................................................... 45 5. Uniforms and Vehicles ....................................................................................................................... 51 6. Employment Practices ....................................................................................................................... 54 7. Pricing Schedule ................................................................................................................................. 74 9. Qualifications Questionnaire ............................................................................................................. 78 10. Proposal Submittal Form ................................................................................................................. 85 11. Bid Security ....................................................................................................................................... 86 City of Sacramento RFP for Unarmed Uniformed Security Guard Services ii Allied Universal Security Services 8950 Cal Center Drive, Suite 115 Sacramento, CA 95826 Phone: 916.448.0400 PPB 6002www.aus.com/gov February 3, 2020 City of Sacramento Dear Members of the Evaluation Committee: Allied Universal Security Services (Allied Universal or Company) is proud to participate in the City of Sacramento Request for Proposals for Unarmed Uniformed Security Guard Services. The Company has been a resident business in the City of Sacramento since 2002 and today deploys more than 1100 uniformed, trained, security professionals. The Company first began operating in the State of California in 1965. Allied Universal has carefully reviewed the materials in the RFP. As pricing is not the only criteria for making a recommendation to award, the Company believes it offers the City the best value possible, having the capability, manpower, technology, training, human resources and financial capital in place to perform from Day 1 the described work immediately upon contract award. We understand the local labor market; our compensation and retention plans reflect the competitive labor market, which will ensure the best staffing for the contract. With low unemployment rates, the local region can be a challenging labor market that only a company with robust recruiting capacity can compete in. The Company offers substantial experience and specialization in serving governmental entities nationwide at every level: Municipalities, cities, and, and states. As a result, we leverage national best practices from existing programs and bring ideas and innovation to each client’s future growth. Allied Universal’s offer includes several unique advantages: PROOF POINT 1: Allied Universal currently provides security services for over 300 clients with a similar scope of work nationwide. PROOF POINT 2: Sacramento branch office supported by local resources including general manager, director of operations, dedicated trainer and recruiters, HR manager, billing and payroll support, and contracts and compliance manager, ensuring each contract receives the attention it deserves--locally. PROOF POINT 3: Contract Compliance, Budget & KPI Management. The Company conducts operational business reviews to document fulfillment of contract requirements. These meetings cover topics such as key performance indicators, invoice and billing accuracy, training, post orders, trends and turn over. PROOF POINT 4: HELIAUS® - It is not just a tour or incident management system, but a comprehensive workforce management solution with Artificial Intelligence (AI) technology at its core. We hope the City looks favorably upon our submittal and will consider this proposal a platform for additional conversation and collaboration. Sincerely, Erik Homan Erik Homan, Business Development Manager Allied Universal Security Services (P) 831.682.3335 | (E) [email protected] City of Sacramento RFP for Unarmed Uniformed Security Guard Services iii WELLNESS & SAFETY PLEDGE Allied Universal’s product is our people – our most valuable asset. We consider no part of our operations more important than the wellness and safety of our employees. To that end, Allied Universal is committed to providing all employees with a safe and healthy environment in all work areas and at all client sites, in compliance with all federal and California laws. Meal Breaks In general, non-exempt employees who work more than 5 hours per day must be provided with an off-duty1 meal period of not less than 30 minutes. The meal period must begin before the end of the 5th hour of work. • If employees work more than 10 hours, a second off-duty meal period of not less than 30 minutes must be provided. The meal period must begin before the end of the 10th hour of work. • Employees must be free from employer and client control and relieved of all duty. • Employees may not be required to remain “on call.” •Employees must be free to leave the site. •Employees may not be required to carry and/or monitor a communication device. Rest Breaks Non-exempt employees are authorized and permitted consecutive, uninterrupted, and duty-free rest breaks of at least 10 minutes (or 15 minutes if specified by a CBA) for every 4 hours worked or major portion of 4 hours worked (more than 2 hours). • Employees must be paid during rest breaks. • Employees must be free from employer and client control and relieved of all duty. • Employees may not be required to remain “on call.” • Employees must be free to leave the site. • Employees may not be required to carry and/or monitor a communication device. Drinking Water, Restroom Facilities, Shade, Sheltered Eating Area, & Suitable SeatingEmployees must be provided with: access to clean, fresh, potable drinking water, at no cost to the employee access to restroom facilities with plumbing and adequate hand-washing facilities access to safe spaces for shade an area available for securing or heating food or drink, and a suitable sheltered place to consume food and drink suitable seats when the nature of the work reasonably permits the use of seats. Allied Universal proudly partners with clients who are equally committed to the wellness and safety of Allied Universal’s employees and compliance with all federal and California laws. Under California Labor Code Section 2810.3, each client shares with Allied Universal all liability for labor code violations pertaining to Allied Universal’s employees. To that end, we wanted to set forth our mutual goals in this pledge. We thank our clients for their commitment and encourage them to contact Allied Universal with any questions or concerns. 1 On-duty meal periods are only permitted when: • The nature of the work prevents the employee from being relieved of all duties; • When there is a written (and fully revocable) agreement between Allied Universal and the employee for an on-duty meal period; and • When a suitable place to eat on premises is designated.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services iv

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 1

1. Company Profile a. Founding date (month and year) Universal Protection Services, founded 1965. The parent companies of Universal Protection Services, founded in 1965, and Allied Barton Security Services, founded in 1958, and Universal Protection Services, merged in August of 2016 to form Allied Universal Security Services. Universal Protection Service, LLC, formed in Delaware on October 25, 2011, as Security Forces, LLC, changed its entity name to Universal Protection Service, LLC, on July 11, 2012. Universal Protection Service, LLC, is wholly owned by its parent, Universal Protection Service, LP, which was formed in California on December 31, 2009. These entities took on the trade name “Allied Universal Security Services” in August 2016. b. Company size – staff and client base (i.e., local, regional, statewide, etc.) The Company is qualified to do business in all 50 states, the U.S. Virgin Islands (St. Croix), Puerto Rico, Canada, Mexico, South America (Honduras, Nicaragua) and the United Kingdom. A complete and detailed list of offices can be found at www.aus.com/offices.com. The Company operates from 180 branch offices across the United States, with dual corporate headquarters in Santa Ana, CA, and Conshohocken, PA, a suburb of Philadelphia. The Company employs approximately 200,000 in the United States and 230,000 globally.

Allied Universal’s unique advantage is an ability to deliver responsive security services at the local level, with the benefit of a national support network. Armed and unarmed, trained security professionals, managers and support personnel provide security services to more than 40,000 client locations and communities with reliable protection, customized programs and unparalleled customer service. The Company maintains dual corporate headquarters on both the west and east coasts.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 2 Corporate HQ West Local Response in Sacramento Corporate HQ East Allied Universal Security 1551 N. Tustin Ave., Suite #650 Santa Ana, CA 92705 Phone: 866.877.1965 Allied Universal Security 8950 Cal Center Drive, Suite 115 Sacramento, CA 95826 Phone: 916.448.0400 Allied Universal Security Eight Tower Bridge 161 Washington St., Suite 600 Conshohocken, PA 19428 Phone: 484.351.1300 www.aus.com [email protected] We Are There for you. ™ Allied Universal provides unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses in our communities. Allied Universal Government Services Allied Universal is recognized by our clients as the industry leader, specializing in force protection and access control to municipal, state and federal government facilities and agencies, including: Airports Business Improvement Districts City Administrative Services Consulates/Embassies Courts Federal, Civilian and Defense Contractors Federal Government Agencies International Financial Agencies Municipal, County and State Agencies Ports/Port Authorities Public Utilities Transportation/Transit Authorities Government Services Division provides more than… AUS provides more than 26,000,000 man-hours of armed and unarmed security services to municipal, state and Federal government facilities nationwide annually 15,000 specially trained Government Services contract officers More than 300 municipal, state, and Federal customers Nearly 1,000 government facilities; up to 300 plus locations under a single contract. Dedicated Subject Matter Experts From this experience, the Company fully understands the complexity of maintaining compliance with rules and regulations while providing the required security services and the need for qualified officers. While each client contract is unique in scope and size, typical facilities the Company secures include: City Hall, County Courthouse Complex, State Capitol Complexes and Federal Facilities Courthouses City and County Agencies City and County Health facilities & Hospitals County Juvenile Assessment Centers City/County Water and Utilities Parking Facilities Data Centers

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 3 City/County/Federal Child Care Centers Motor Vehicle and other Licensing Facilities Social Security and Human Services Centers The following graphic shows some of the many locations Allied Universal provides similar services.

The following table lists a sampling of municipal, county, state and Federal clients, the HPW of services provided, and when services began. HOURS PER WEEK CLIENT SINCE Municipal Clients City of New York, NY 38,000 2006 City of Houston 10,000 2019 City of Dallas, TX 2800 2015 City of Las Vegas, NV 600 2000 City of San Antonio, TX 4500 2005 City of Miami Beach 1100 2015 City of Denver Water 1000 2016 City of Arvada, CO 800 2016 County-wide Clients

City of Sacramento RFP for Unarmed Uniformed Security Guard Services4 HOURS PER WEEKCLIENT SINCECounty of Broward, FL 5,000 2010County of Miami Dade, FL 10,000 2009County of San Bernardino, CA 6,000 2008County of San Diego, CA 4,200 2008County of Los Angeles, CA 36,000 2015County of San Mateo, CA 2,500 2010County of Ventura, CA 3,000 2015Ada County, ID 1,500 2011Clark County, NV 1,500 2009Hennepin County, MN 2,500 2014County of Allegheny, PA 2,400 2012Adams County, CO 700 2009The following table provides a sampling of more detailed services with government agencies.PROGRAM ELEMENTSOsceola CountySuperior Courts of California / County of San BernardinoCity of New YorkCity of San AntonioDistrict of Columbia GovernmentCounty of San DiegoSecurity Force Headcount30 52 1200 85 57 122TYPES OF FACILITIESCourthousesCity HallRecreation & Community CentersPublic LibrariesHuman ServicesHealthcareHospitalsClinicsMental Health CentersMarinas/Ports

City of Sacramento RFP for Unarmed Uniformed Security Guard Services5 PROGRAM ELEMENTSOsceola CountySuperior Courts of California / County of San BernardinoCity of New YorkCity of San AntonioDistrict of Columbia GovernmentCounty of San DiegoAirportsSIMILAR PROGRAM REQUIREMENTSIngress/EgressAccess Control/Electronic Door MonitoringCredential VerificationCommand center/Console Operation and Alarm MonitoringMagnetometers and package screeningFacility EscortsInterior/Exterior Patrols/Garage/Parking Lot Access ControlFirst RespondersCPR/First Aid Certified OfficersTraffic Control and Parking Lot EnforcementQuality Assurance ProgramGuard Tour Systemc.Types of Services providedThe Company offers a wide range of armed and unarmed uniformed security professional services nationwide at various municipal, state, and Federal facilities to include:Access ControlFire Safety OfficersAlarm ResponseGuard Force ProtectionArmed Protective ServicesHazmat Responders

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 6 Canine Teams Internal/External Patrols Control Centers and CCTV Operations Patrol Services (Vehicle, Bike, Foot) Emergency/Alarm Response Recruiting and Providing Cleared Personnel Detecting, Reporting, Correcting Safety Hazards Security Technology Solutions Enforcing Policies/Procedures and State Laws Terrorism Awareness Training Escort Services X-Ray, Magnetometer, Wand Device Operation License Plate Recognition Technology

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 7

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 8

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 9 Additional Technology SolutionsExamples of other current technologies to promote and enhance efficient and smooth security program operations follows: GSOCaas In today's complex threat landscape, real-time situational awareness is critical for security professionals to make decisions regarding the security of assets and operational continuity on a daily basis. Our Global Security Operations Center as a Service (GSOCaas) offers the latest in threat intelligence monitoring and response tools, social media monitoring, community awareness communications and workforce management common operating platforms to add an additional layer of situational awareness and responsiveness to your security operations. Available in the Allied Universal® Monitoring and Response Center (MaRC), driving forces of GSOCaaS are: TX360: situational awareness and threat intelligence (primarily small/mid-market, some enterprise users) ThreatMinder: web and social media monitoring (common, deep and dark) LiveSafe: community crowd sourcing, proactive and preventive awareness communications Groupdolists: GSOC SOP and crisis management digitized policies, procedures and controls HeliAUS®: all-encompassing, adaptable workforce management solution. With prescriptive analytics driving action, HELIAUS transforms insight into safety and security ROI These solutions combine with our Monitoring and Response Center analyst and operator infrastructure for powerful technology that can help generate awareness and understanding of threats, minimize or prevent risk and improve personal and asset safety and assurance of business continuity. The new GSOC offerings also include mobile safety communications software and a platform that digitizes and harmonizes Security Operations Center operating procedures and processes. A distinction of these cloud-based platforms is that they are completely customizable and scalable. Affordable and easy to deploy, they provide options for customers' current and future needs, as technology is integrated into their security programs gradually or as a full capacity GSOC ecosystem. Allied Universal® offers these new GSOCaaS products in several configurations: on a stand-alone basis, bundled together as a package that can be managed from a customer's on-premise Security Operation Center, or as a fully-outsourced service through our Global Security Operations Center managed at the Allied Universal® MaRC. With this flexibility, several integration options are available to fit unique security program requirements. GSOC and GSOCaaS Capabilities As important as the tools and technology used to provide the intelligence and awareness information aggregation, an organization's Global Security Operations Center's (GSOC) human assets and resources are as critical, if not more, to the analysis, reporting, and communication of critical events and managing all physical and operational information work flow.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services10 Through our MaRC, a focused recruiting operation provides specialized sourcing of GSOC operators and analysts that can be dedicated at a client's location or reside inside the MaRC. The MaRC provides a managed services model with GSOCaaS operators who can be dedicated or partial resourced, focused on pre-defined customer physical and/or operations, information analysis, alarm or event response and critical incident reporting.Monitoring and Response CenterAllied Universal®combines the monitoring of physical security systems such as access control, video surveillance, and intrusion detection devices with the operational security platforms including critical incident management. These services, based in the Allied Universal®Monitoring and Response Center (MaRC), provide a cost-effective approach for all of your surveillance and response needs.Leveraging video analytics with real-time, event-based monitoring our Security Intervention Specialists, the MaRC provides customized solutions that are scalable, reliable and efficient. Remote Video Monitoring solutions improve security operations through enhanced services, deter theft, and mitigate the criminal element. We offer 24/7 monitoring and management of your access control systems through our hosted or managed solutions. We can design, build, and operate an on-premise GSOC or the City can outsource this function through the Company’s MaRC.Allied Universal®provides complete solutions, including installation and support for cameras, access control systems, traditional alarms, and remote audio features. Using the most efficient video analytics systems on the market, Allied Universal®MaRC services enable you to record and transmit video alarms to deter and mitigate threats through on-premise surveillance of cameras. Based on your unique security protocols, any correlating events are monitored in real time by experienced Security Intervention Specialists at the MaRC and escalated for response. Video monitoring solutions integrate into the enterprise security program and force multiply GSOC capabilities with proactive services.Key FeaturesFocused response to alerts - 24x7 real-timeGuided (protocol based) alarm-to-event resolutionImmediate event analysisPerimeter and virtual fence monitoringAppear/disappear detection

City of Sacramento RFP for Unarmed Uniformed Security Guard Services11 Automated RobotsAllied Universal®partners with robotic security companies to provide solutions that lower risk, boost productivity and enhance safety. These solutions apply machine learning and artificial intelligence to data and analytics to improve situational awareness of security teams with intuitive, browser-based user interfaces.KnightscopeKnightscope's Autonomous Data Machine (ADM), or robot, is a revolutionary new tool in physical security, asset protection and loss prevention. The ADMs are force multipliers and data gatherers that provide smart eyes and ears on the ground to help protect our clients' customers, property and employees 24/7 - both inside and out. They are designed to perform day-to-day security functions within an area and excel at monotonous, computationally heavy and even dangerous work. They are a force multiplier by adding effectiveness and efficiency to the traditional security officer program.Knightscope Security Operations Center (KSOC)With the Knightscope Security Operations Center (KSOC), a browser-based user interface, easily view live streaming video and search all site-specific data collected by each machine, and download relevant content for investigations, analysis and evidence.Knightscope ADMsKnightscope's ADMs are designed to autonomously roam a geo-fenced area utilizing numerous sensors and lasers to navigate around people, vehicles and objects in dynamic settings. The ADMs employ autonomous motion and self-driving technologies that allow them to patrol a facility to monitor, record, detect and alert anomalies or situational threats.The K1 is a stationary unit with similar detection capabilities as the K3 and K5. It's used in key areas, indoors and outdoors, that require constant monitoring and detection, freeing security officers to perform other duties at a fraction of the cost.Key BenefitsDeter crime, identifying/addressing safety and security issues in real timeMonitor data and receive alerts 24/7 for quick response, visual feedback and data supportIntegrate into current security program, without interruption to security operationsExpand security coverage without investing in additional manpower and trainingImprove employee safety after hours and during late shiftsIncrease coverage of remote areas without sacrificing securityDetect and analyze unusual, unauthorized access and assist in crowd and traffic control effortsDeliver emergency notifications and instructions to public or employeesDetect and alert for fires or unusual temperature fluctuations for critical systems

City of Sacramento RFP for Unarmed Uniformed Security Guard Services12 Capture time-stamped data for historical analysis or pattern recognitionRobotic Assistance Devices (RAD)Robotic Assistance Devices' (RAD) SCOT™ (Security Control and Observation Tower) and SCOT™ Wally add situational awareness with innovative patrolling, deterrence, forensics and communications. RAD solutions lower risk, boost productivity and enhance safety with sophisticated security capabilities that increase efficiency of security operations and enable security staff to focus on more strategic initiatives.The RAD SCOT™ is a self-sufficient observation tower designed to expand an organization's security reach instantly. RAD's unique Power System allows SCOT to be quickly placed virtually anywhere for short- or long-term deployments with zero investment/planning in any supporting infrastructure. RAD's SCOTTMWally offers most of the SCOT tower capabilities in a smaller solution. The SCOT Wally is a wall-mounted security interface with visibility up to 110 degrees that is easy to install and deploys RAD's innovative artificial intelligence-powered technologies to enhance an organization's situational awareness, communication and control. SCOT Wally takes full advantage of the RAD software suite and includes all of the features of RAD's original SCOT, with a few differences; making it the perfect security solution for areas where increased visibility is needed at a fraction of the cost.SCOT devices offer ideal solutions for lobbies, parking structures, campuses or exterior areas and other remote areas.Key BenefitsCost effectively force multiplies security operationsReal-time video feedback provides 360 degrees of situational awarenessStrategic deployment helps mitigate risk to human resources and reduces human errorEnables security, deterrence visibility, forensics and communications in areas otherwise difficult to provide physical security coverageSupports critical communicationFast and easy implementation—zero infrastructure and minimal up-front investmentInstalls virtually anywhere to expand security service capabilities immediatelyLongest range and highest reliability human detection and facial recognitiond.Number of years providing service within the City of Sacramento.The Company has provided security services within the City of Sacramento for 18 years, since 2002.e.Organizational chart – Submit a copy of your company’s organizational chart(s) – corporate and local levels as applicable. Local organizational chart shall include names of managers.The following charts show how the Company is organized provide better service to clients.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services13 Corporate
Northwest Region

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 14 Sacramento
f. Licenses and permits – Submit a copy of all applicable licenses and permits (business and private patrol operator licenses, etc.) for your company’s operation in the Sacramento area. The four items below are attached on the following pages. State of California Private Patrol Operator License PPO #14417 City of Sacramento Private Patrol / Security Permit No. 07-037 Sacramento County Sheriff’s Department Special Business License No. SPB12003-24999 County of Sacramento General Business License No. GNB32017-01592 City of Sacramento Business Operations Tax Certificate No. 154739

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City of Sacramento RFP for Unarmed Uniformed Security Guard Services 16

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 17

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 18

City of Sacramento RFP for Unarmed Uniformed Security Guard Services19 g.Location of the office from which the work will be provided and the staff allocation at that officeThe City’s program will be fully supported by the Sacramento branch office, located at:Allied Universal Security Services8950 Cal Center Drive, Suite 115Sacramento, CA 95826Phone: 916.448.0400PPB 6002The Sacramento branch office deploys approximately 1100 security professionals, supported by 24 managers and 8 administrative support staff.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 20 h. Identify the key individuals who will be managing the work. Include their names, titles, qualification, experience, and current responsibilities. Identify the account manager; include his or her e-mail address, telephone and cellular numbers. Local Response | National Support Account Management ModelAn Allied Universal® account manager makes a critical difference in the success of the City’s security program. The City’s needs, culture and organizational goals set the tone for the account manager's priorities. This individual will manage your day-to-day security operations and ensure that your security vision is our security vision. With this resource the City can focus on the higher level needs of its facilities. Your responsive account manager will: Oversee a team of security professionals and supervisors, including hiring/selection of personnel that is the right fit for your environment. Manage scheduling, payroll, training, coaching, and development in collaboration with the local support team. Be an empowered decision maker who understands your account and can take ownership of changes that need to be made. Ensure all required reporting and contract compliance requirements are met, understood and acted upon. Deliver impactful solutions that are focused on improving your satisfaction. You will have an experienced security leader at your disposal every day. Allied Universal account managers have proven themselves in various security professional and supervisory level positions, law enforcement or military and have the experience to serve as mentors for your security team. Our formal employee development processes identify ready leaders in our organization and prepare them for internal promotion. Employees are set on a career path and their progress is tracked before they are recruited into a management position. Local Response in Sacramento The Company’s Sacramento branch office will be the home of the support team behind the employees and managers who will provide security to the City. Support staff and management will have specific knowledge of your security program and market, and will oversee strategy, hiring, training, scheduling, supervision and administration. Branch office managers, recruiters, trainers and support staff also assist with: Promptly filling extra coverage requests Coordinating and activating emergency response plans Ordering, fitting and distributing uniforms Quality Assurance including off-hour inspections Onboarding new employees Training and human resource inquiries National Support The Company’s corporate management team is made up of industry executives who understand your business needs, and have in place the programs and training to ensure clients receive best-in-class services, the National Support of our Local Response. Centralized functions are housed at dual Company headquarters in Santa Ana, CA, and Conshohocken, PA, a suburb of Philadelphia. Sacramento Branch Office Allied Universal Security Services Allied Universal Security Services 8950 Cal Center Drive, Suite 115 Sacramento, CA 95826 Phone: 916.448.0400

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 21 Accounting Shared Services Finance and Accounting Human Capital Management IT Legal Affairs and Compliance Project Management Purchasing Talent Acquisition Team Training Marketing & Sales Services Project Management Resumes of Key Personnel are provided on the following pages.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 22 Northern California Leadership Mike Smidt President, Northwest Region Allied Universal® Mike Smidt’s security industry experience spans more than 30 years, and over 15 with Allied Universal®, formed by the merger of AlliedBarton Security Services and Universal Services of America in 2016. As President of our Northwest Region, he has oversight of more than 20 offices, 14,000-plus security professionals, and over $650 million in annual revenue. He previously served as Managing Partner for AlliedBarton Security Services. Prior to that post, he held senior-level roles at various security companies, including Securitas and American Protective Services, Inc. Smidt is an executive board member of the California Association of Licensed Security Agencies, Guards and Associates (CALSAGA), and serves as our licensing manager in California for the Bureau of Security and Investigative Services (BSIS). He has also been a member of ASIS International since 1992. His educational background includes being a graduate of the International Security Management Association’s Executive Leadership Program from Georgetown University; the Barton Protective Services Leadership Institute; and Securitas Executive Training. Smidt earned his B.S. in Business Administration from California State University, Sacramento.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services23 Government Services Subject Matter ExpertiseCharles BohnenbergerVice President, Government ServicesAllied UniversalCharles Bohnenberger entered the private security industry more than a decade ago, bringing nearly 30 years of experience in the public and private sectors. He leads Allied Universal’s business in the local, state and federal government markets to provide security services to public agencies. He is responsible for contract compliance, financial performance, service offerings and brand development in such specialties as airports, port facilities, transit systems, government-owned utilities, courthouses and federal government facilities. His experience in the public sector includes serving as a senior advisor to Pennsylvania Governor and former US Secretary of Homeland Security Tom Ridge, and as an appointee in the George H.W. Bush Administration serving on the White House staff. His private sector experience includes serving as Senior Consultant with IBM and as IBM’s liaison to the US Department of Homeland Security, where he coordinated the company’s efforts supporting the establishment of that Federal Agency. He has also served as Senior Vice President and Team Leader of Government Banking for Santander Bank.Bohnenberger holds a B.A. in Political Science from Villanova University and a Master’s Degree in Public Administration from the University of Pennsylvania. He represents Allied Universal as a member of industry-related organizations such as the American Public Transit Association (APTS), the International Association of Chiefs of Police (IACP), the National Sheriffs Association (NSA), and the National Association of Security Companies (NASCO) Federal Protective Service Advisory Council. He holds positions on various committees within these organizations and serves as a subject matter expert to their membership, helping to develop best practices and industry standards.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services24 i.Identify all available equipment, programs and systems to perform the work, i.e., 24-hour Communications Center, Tour Confirmation System (currently Vision) or Tracking System such as Vision (currently used) or similar to monitor security rounds cellular phones with 2-way radios, License Plate Recognition (LPR) Software, etc.j.Tracking System must include non-replicable tokens and provide electronic record keeping and notification of schedule changes, absences, incidents, missed schedule sequential tours, notes, breaks lunches, start and end times, etc. and must be viewable by the City.As a full service, national security services provider, Allied Universal is prepared to provide the equipment necessary to meet the City’s requirements, as described below.HELIAUS®- The Power of Insight into ActiontmHELIAUS®is a revolutionary integrated solution that goes beyond responsive or reactive solutions. It is not just a tour or incident management system, but a comprehensive workforce management solution with Artificial Intelligence (AI) technology at its core.By utilizing prescriptive analysis, HELIAUS®has the power to transform information into the correct preemptive action so you stay ahead of risk, improve decision-making, and drive better outcomes for the City’s security program. HELIAUS®utilizes the AI engine's proprietary algorithms to constantly develop prescriptive analytics to generate risk-adverse recommendations, aligning the right actions at the right time.How it WorksData captured by security professionals on tour blends with management insights and AI algorithms to form actionable plans and dynamic workflows. As security professionals continue inputting activity reports through their dedicated mobile devices, HeliAUS®automatically detects trends and prompts management to incorporate new tour routes and inspection points to decrease the risk to your business.Key features of HeliAUS®that make it the perfect tailored solution include the following:

City of Sacramento RFP for Unarmed Uniformed Security Guard Services25 Zone-based site controls, as pictured to the right, and smart sensors trigger workflow actions for particular areas, giving you and your security management team a level of customization suited to your needs.Automated post ordersensure that security professionals have immediate access to constantly updated site information and instructions, ensuring that they are always informed and on task.Full mobile integrationallows security professionals to write incident reports, perform safety inspections, log visitors, and more while on the move, keeping your site monitored at all times.User-friendly dashboardsallow security management to track incidents, daily activity, and more, enabling instant visualization of real-time information to allow for easy identification of program efficiency and improvements.With HeliAUS®at the center of the City’s security operations, security professionals are always connected and engaged, situationally informed, and armed with the right recommendations to effectively create safer, more secure environments.Benefits to the CityHeliAUS®has moved beyond responsive and reactive modes of risk aversion to an adaptable, preemptive, and solutions-based model of protection. Predictive analytics put the security professional in the right place at the right time to avoid incidents before they occur.Our technology keeps your site information organized and accessible. It is reliable and scalable, with machine-learning doing the heavy lifting in terms of risk identification no matter howlarge or small your site. It is both efficient, leveraging GPS and customized site models to bring your post orders to life, and effective, delivering cost savings and peace of mind for many industry-leading organizations.Regardless of the amount of sites, size, or specific events, the HeliAUS®platform has connected security programs with proven return on investment and value added, generating millions of dollars of savings through incident prevention and process improvement.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 26 SAMPLE HELIAUS REPORTSUnified Activity Report

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 27 Activity Analysis (Monthly Timeframe)

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 28 Sample HeliAUS Tour Report

City of Sacramento RFP for Unarmed Uniformed Security Guard Services29 Sample Training Compliance ReportWith Allied Universal as your security provider, your security professionals, including temporary assigned staff, will be properly trained. Compliance tracking through the Allied UniversalEDGEallows training completion to be accurately recorded and reported. Likewise, eHubincludes a compliance module that captures training records and is accessible in real time by smartphone or computer. The compliance tracker monitors and enforces requirements by service location and post. This ensures the employees assigned always meet contract requirements. k.How many employees does your company currently have?1.Number of full-time employees:2.Number of part-time employees:3.Number of on-call employees:1. Full-time: 164,129 (U.S.) / 171,122 (Globally)2. Part-time: 42,344 (U.S) / 36,723 (Globally)3. On-Call: Varies from branch office but meets contract needs

City of Sacramento RFP for Unarmed Uniformed Security Guard Services30 l.List your company’s professional affiliations and accreditations.Government Services MembershipsInternational Association of Chiefs of Police (IACP)National Sheriff’s Association (NSA)National Institute of Government Procurement (NIGP). The Company is active with the US Department of Homeland Security/Homeland Security Advisory Council (HSAC). We are working with DHS to deploy training and increase awareness of the indicators of crime and working with clients and government agencies to mitigate it.m.Description/outline of training program utilizedComprehensive Security Guard TrainingThe Company is committed to providing the City with the security industry's most highly trained and prepared security professionals and managers. This includes standard security training, site specific training and industry specific security training.The Company’s learning and development program goes beyond traditional training and provides enhanced course offerings, compliance functionality and opportunities for employee growth. Comprehensive training is the starting point for security professionals' growth and development. A range of mandatory and voluntary training modules are offered pre-assignment, on-the-job and as continuing education as security professionals strive to stay current with industry trends and your evolving needs. There are Five Phases of security professional onboarding and development:

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 31 PHASE TIMEFRAME EXAMPLES/DESCRIPTION 1-Orientation New Hire Onboarding, policies/procedures, emergency management, safety, customer service, legalities of private security, terrorism awareness, CPR/First Aid/AED (If contract requires prior to assignment). 2- On-the-Job Prior to Site Assignment Site specific training, facility familiarity, duties/responsibilities, customer orientation, shadowing. 3- Core Curriculum Within 90 Days of hiring 20 Courses of critical security related topics to help create knowledgeable and skilled security officers. 4- Quarterly Site Quarterly Developed custom per site. Often developed by operations manager and site supervisor based on customer desires. Can include refresher training, new initiatives, policies/procedures, emergency preparedness, safety, drills/exercises, etc. 5- Ongoing As mandated or desired Generally, industry specific training and includes assigned training curriculum as well as self-paced elective training by officers interested in developing themselves. Generally managed through Allied Universal | EDGE training platform which hosts over 1,000 training resources. For the City, this would include ongoing training courses as well as City-specific training. These items are further outlined below. On-the-Job Training (OJT) Post CertificationPhase Two of the Company’s Five Phases of Security Professional Onboarding and Development is OJT Post Certification. Allied Universal recognizes that the City’s policies, procedures and Post Orders are best learned at the work site. Security professionals will be prepared for each facility’s and post’s requirements. OJT is site-specific and customized. This training is guided by a checklist which is entered into our online database providing a checkpoint to track completion. Core Training Core Training is Phase Three of the Security Professional and Development process. It consists of 20 lessons, each with an exam that must be successfully passed (score of 80% or higher). Core Training must be completed within six months of hire; compliance is tracked through our online compliance management system, WinTeam.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 32 Our Master Training Program provides training and operational staff with the philosophy surrounding the training concept. Training is described in more detail below. Master Security Officer I Training This course is designed to provide our security officers with a well-rounded foundation of the technical and communicative skills required to succeed as service-oriented security professionals. The course design encourages substantial class participation through numerous interactive activities. Topics focus on the technical aspects of security officer duties while addressing the communication skills and attitudinal requirements to win a customer for life. At the completion of the course, a 100-question examination is administered. Attendees must achieve a passing score of 80 prior to being assigned to a client site. Topics include: Company Mission, Vision, & Values Allied Universal Code of Ethics & Professionalism Primary Functions and Responsibilities Standards of Conduct General Responsibilities of Post Performance Standards Operational Procedures Manual Patrol Observation Skills Customer Service Emergency Response A Security Officer’s General Orders The 5 Steps to Effective Report Writing - Who, What, When, Where, Why, How Techniques for Good Report Writing The Daily Operations Log The Incident Report Policies on Arrest and Use of Force Civil and Criminal Offenses Enforcing Your Worksite’s Rules Dealing with Confrontations at Your Worksite What are “Bloodborne Pathogens”? How to Protect Against Bloodborne Pathogens What to do When Contaminated by Bloodborne Pathogens Grooming, Uniform Appearance Typical types of Access Control Systems: Logs, Card Access Systems, Keypad & Intercoms, Closed-Circuit TV Systems Dealing with Intruders What to Do When Access Cannot Be Granted The Three Components of Communication Managing Conflict Public Relations Communicating with the Media (Don’t) Using the Telephone Radio & Public Address Systems Allied Universal Emphasis on Customer Service Internal & External Customers The Platinum Rule of Customer Service How to Project a Customer Service Image Protecting Life & Property Discharging Your Duties Without Prejudice Reporting Violations of Law or Worksite Policies

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 33 Allied Universal’s 3-Step Compliance Rule Allied Universal’s EEO Policy What Constitutes “Harassment” on the Job Legal Powers & Limitations Fire Emergencies and prevention Bomb Threats Medical Emergencies Crimes at the Worksite Allied Universal’s Professional Appearance Standards Allied Universal’s Emphasis on Ethical Conduct Terrorism Awareness Behavioral Recognition Natural Disasters Practical Application Training Each officer assigned to the City contract will receive on-the-job training specific to their duties at City facilities. The purpose of the on-the-job training program is to provide valid, site-related training for all officers. While contractual, City-required or job-specific training may occur at the branch office at the conclusion of the Basic Security Officer Training Program, on-the-job training is designed to occur during the first days of an officer’s placement at the client site. The program utilizes a standardized and systematic approach to training, evaluating and documenting the trainee’s performance. It is customized to meet the needs and sophistication of each post and uses a combination of post training checklists and supervised scenario/demonstration learning protocols to ensure the officer can apply the principles learned during training. On-the-job training is facilitated by shift supervision and/or dedicated field training officers. Allied Universal’s on-the-job training acquaints each new officer with the duties, requirements, procedures, expectations and quality service benchmarks related to a customer site and the individual post to which the officer will be assigned. Specific attention is given to general Post Orders, emergency procedures, and security and life safety systems. A site-specific training checklist will be developed for each post at each City facility and post to validate and verify that initial training has been completed. Monthly refresher training will also be conducted for all officers as a means of reinforcing required skill sets and introducing new ones. CPR/First Aid/AED Certifications Allied Universal officers and parking monitors will receive CPR, First Aid and Automated External Defibrillation (AED) training. Many of our full-time trainers are certified instructors for First Aid/CPR/AED. Training is typically conducted at the local branch office pre-assignment; though, our trainers can also go to City facilities. We ensure that trained employees receive the appropriate certificates and track certification anniversary dates in our online compliance system. Customer Service/Client Experience Training Customer Service/Client Experience - Our Customer Service/Client Experience training is designed to ensure that our officers provide outstanding assistance to both internal and external customers. Topics include: How to identify your internal and external customers and their expectations The importance of "perception" and "presentation" Interpersonal interaction skills How to effectively handle customer complaints Resolving conflicts

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 34 City-Specific Training To ensure every officer assigned to the City contract is familiar with the facilities, each officer will receive City-specific training that includes: Knowledge of and familiarization of City post locations Job tasks assigned to the individual, including a working knowledge of equipment required to perform the job in a first-class manner City-approved procedures used by Allied Universal in the event of problems Annual Refresher Training Anti-terrorism awareness Behavioral recognition Managing aggressive behavior Customer serviceMonthly Recurrent Training Policies and procedures Report writing Customer service New/modified/updated security regulations) Safety programs Driver Training Course Allied Universals’ Driver/Vehicle Policy Allied Universal’s Rules on Vehicle Operations Patrol Driving Video: Safe Driving for Security Officers Accident Reporting Vehicle Inspection Checklist Vehicle Trip Log Supervisor’s Vehicle Accident Investigation Report Vehicle OJT Checklist The second part of the Driver Training Course occurs at the worksite, with the actual patrol vehicle. The Vehicle OJT checklist guides the student and the trainer through the safe operation of the patrol vehicle, using the actual patrol routes. Ongoing and Refresher Training Supervisory and Management Training Supervisor: This is the next step for a supervisor and includes trainings such as Principles of Leadership, Time Management and Supervisor Essentials. Management: This includes courses on Security Management Essentials and must be completed when an employee moves into a managerial position. Leadership: This is for senior operational and business development leaders and includes Leadership Essentials, Coaching, Delegating, Process Improvement and Crisis Management courses. Training Compliance Tracking Compliance tracking through the Allied Universal | EDGE allows training to be accurately recorded and reported. eHub, the Company’s secure client portal, includes a compliance module that captures training records, accessible to the City in real-time by smartphone or computer. These systems enable trainers

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 35 and managers to track security professional progress through initial, specialty and refresher training, verify compliance, and discuss training status at any time. The compliance tracker monitors requirements by service location and post, as well as any state or local regulations. This ensures employees assigned to the City contract—including temporary employees—always meet your requirements. n. Standard course for corrective action for employees not complying with contractual obligations All employees receive the Company’s 19-page Global Code of Ethics and Business Conduct Guideline, a guide to business ethics, workplace conduct, and compliance, Revised November 15, 2018. The Guide explains the Company’s expectations of all security professionals

City of Sacramento RFP for Unarmed Uniformed Security Guard Services36 Progressive DisciplineAll personnel are expected to conduct themselves in accordance with the requirements of client contracts,and within guidelines established by the Company’s performance management system. Upon selection, every employee receives a copy of the Employee Handbookthat outlines acceptable performance standards for employees. Every effort is made to help an employee succeed; however, when Company policies, procedures and work rules are violated or performance trends and actions require more formalized counseling, disciplinary action will be taken. Company policy is to handle all employee performance deficiencies and misconduct in a consistent, timely and equitable manner, free from emotional overtones or personality differences. Generally, this policy is to be enforced by use of progressive discipline. There are four levels of action in the progressive discipline process, as follows:Allied Universal uses the following progressive discipline process to institute corrective actions: Oral Counseling: when unintentional carelessness results in a problem or when a minor infraction of Company and/or account rules and procedures occurs. A record of the oral counseling is documented and placed in the employee’s personnel file. Written Reprimand: when a second reprimand is necessary for the same class of offence which originally carried an oral reprimand. Written reprimands are also given for more serious performance infractions and will result in an Employee Performance Record(EPR) being placed in the employee’s personnel file. Suspension:an officer may be suspended with or without pay for a serious performance-related action or be suspended in order to better and more fully investigate an allegation of serious misconduct. Termination: termination may occur for repeated violations of company policy or due to a continuing pattern of disciplinary actions. Termination will also occur when there has been a serious performance infraction. Some other offenses that will result in immediate termination include, but are not limited to, the following: Theft Dishonesty Offensive and profane languageRelease of Allied Universal or client proprietary information GamblingUse or possession of drugs or alcohol while on duty or reporting to work under the influence of these substances. Sleeping while on duty Refusal to accept or follow a directive by a supervisor or work assignment Knowingly compromising the physical security of a client’s site Any act of physical violence other than a self-defense situation

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 37 No call/no show for a scheduled shift without proper excuse Falsification of reports and/or employment application information Gross negligence Criminal act or conviction Harassment or discrimination of another person, regardless of circumstances or type Excessive absenteeism These steps will generally be used in a progressive manner consistent with the severity of the policy violation and/or performance problem. However, Allied Universal reserves the right to skip any step, in whole or in part, and move immediately to any further step, including termination after suspension and investigation, as it deems necessary. Consequently, no employee may rely on these guidelines as “promises” or “agreements” by the Company to impose the discipline contained in the guidelines in any situation or prior to termination. Allied Universal reserves the right to terminate employees “at will”, with or without cause, at any time, for any reason. Security Professional Handbook The Company’s fully documented standards and procedures are contained in Allied Universal’s Security Professional Handbook for California, a copy of which is provided to every employee upon hiring. Since the handbook is near 95 pages, the comprehensive Table of Contents from the current manual is provided on the following pages.

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2. References List three or more clients for whom you have provided similar work. For each of these references, include the organization name, address, the contact person’s name, telephone number and e-mail address, and the time you completed the work. Organization Name Stanislaus County Address1010 10th Street, Suite 5400, Modesto, CA 95354 Contact Cathy Blair Telephone209-525-7659Email Address [email protected] for Scope of Work Since 2019 Organization Name San Joaquin County Buildings and Hospital Address500 West Hospital Road, French Camp, CA 95231 Contact Larry Newman Telephone209-468-6588 Email Address [email protected] Timeframe for Scope of Work Since 2009 Organization Name Downtown Commons Address500 J Street, Sacramento, CA 95814 Contact Christi Woodards – General ManagerTelephone916-273-9430 Email Address [email protected] Timeframe for Scope of Work Since 2014 City of Sacramento RFP for Unarmed Uniformed Security Guard Services43

3. Background CheckDescribe in detail the extent of your company’s background check on new employees. Who performs the criminal background check, what kind of background check (e.g., fingerprint), and how long does it normally take? For patrol services, does your company also check into the employee’s DMV drivingrecord? If yes, please explain the process.Screening ProcessAllied Universal’s local Human Resources team is actively engaged with our management team and the security professionals from the beginning of the partnership. Human Resources manages the hiring and screening process. The number one objective of the Allied Universal's screening process is to identify quality security personnel. We consider background, experience, communication and interpersonal skills, and fit for the position. Qualified candidates are invited to formally interview with our local branch recruiting team. Criminal background checks are performed by Sterling and it takes 1-2 days on average.Application Review & AssessmentCareful analysis focuses on employment history and stability, and on experience/qualifications specific to the job opening.InterviewsThe initial in-person interview assesses punctuality and appearance and clarifies points of the candidate's application. Multiple interviews may be conducted, and candidates progressing beyond this level will attend our orientation program.Electronic I-9 andE-VerifyEmployment verification must be completed for all Allied Universal employees to present proof of citizenship or authorized alien status. All potential employees are processed through E-Verify, the government's employment eligibility system, as well.Allied Universal has been a participant in the e-Verify program since November 11, 2010. (Company ID 371404).Management TestingManagement testing may involve the Thomas Personal Profile Analysis, The Kenexa Manager assessment or The Kenexa Leadership assessment, depending on the position. These help assess candidates' management abilities, drive, maturity and people skills, and evaluate whether they are a good fit.Social Security TraceAs an additional measure of precaution, we run Social Security checks on each candidate to verify identity and history of addresses. The latter is used to assure all associated addresses are considered when determining states and countries to be included in the criminal background check process. E-Verify is completed for all employees.Criminal Background ChecksPrior to being posted, each employee undergoes a criminal records check, unless already checked as part of license/credential process by state. Where required, fingerprints are taken and submitted to the appropriate law enforcement agency for a detailed background investigation. Statewide criminal checks are also conducted when required. Allied Universal will only hire individuals who are suitable for employment in the positions for which they are

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 44 being hired and who are eligible to hold a security guard license/credential where required by state law. National Sex Offender Registry This additional step in the background check process searches the Federal Department of Justice, which includes real time listings of registered sex offenders. By searching the DOJ, the most complete and current report is available (where allowed by law). Pre-employment Drug Testing Oral ten-panel drug tests are completed at orientation. Lab testing will be conducted for hair follicle and alcohol testing as part of the City contract. Motor Vehicle Report Security professionals designated to drive a vehicle are subject to Motor Vehicle Report checks and on-site training before they can operate a vehicle. Security Professional Integrity/Honesty Testing Allied Universal offers the Reid Test for security professional integrity/honesty testing. This selection assessment tool evaluates attitudes and behaviors associated with high levels of integrity and productive work habits. Allied Universal offers a discounted rate through a commercial arrangement. Education and Employment Verification Education and employment checks can be completed for an additional charge.

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4. Work Plan and Schedule a. Outline a proposed work plan, schedule, and methodology to accomplish the work – hypothetically for now. Be sure to address whether or not your company is willing to utilize incumbent staff. Transition Plan Transitioning to Allied Universal will bring a wealth of new resources and services to your security program. Upon commencement of a newly signed contract, expect a transition that is smooth, swift, and presents no disruption to current security operations. Communication is the key to a successful start-up. Company management will conduct weekly meetings throughout the process, providing status updates and setting expectations for future improvements. The Company has the financial and staff resources to manage the process from the notice of award through the first 90 days of contract service. Below we describe our approach: Thorough review of each facility to confirm specific security needs Preparation of a written timetable with measurable goals A transition management team specifically assigned to the contract Development of detailed training programs and post orders Selective security professional recruiting and stringent screening Orientation training On-site training Testing and review of security professional knowledge Transition assessment and surveys Our transition plan will be tailored to incorporate recommendations for each facility. The Company’s Transition Plan is a living, dynamic process linking independently functioning groups to specific response requirements of the Statement of Work [SOW] critical to the transition process. Supervision of the Plan is the responsibility of the local transition manager. With emphasis on improving the quality of communications, reducing non-productive administrative overhead and resource costs, and increasing efficiency, a web-based project management tool is used to track all mission-critical deliverables: Project documents, milestones, events and tasks. The transition team manages through daily critical path review and collaboration with client representatives. The Company’s branch, region, and national resources permits commitment to a successful transition within nearly any timeline specified. A transition is typically thirty (30) days, although the Company’s experience and combined local and national resources can easily support a shorter timeline when required. Milestones, tasks and events are shared among the transition team. Stakeholders receive email notifications when tasks are amended, updated or completed. The timeline for all primary tasks is also packaged as a Gantt chart for easy, visual tracking.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 46 Retaining Incumbent Staff Ending a contract can create the potential for a disruptive period because incumbent staff is anxious about the new contract and uncertain about future opportunities. Through this period of time, Allied Universal will meet or exceed requirements to support business continuity while accomplishing the communication, integration and training objectives necessary to support an on-time startup. Allied Universal recognizes the challenge and clearly understands the importance of developing and maintaining a positive working relationship with the incumbent contractor. Our outreach to the incumbent officers—and the site contacts for each of the facilities—will be pro-active. Due to our large footprint and workforce, recruiting tools and automated systems, no one is better suited to manage a smooth transition, even under strict timeframes. Immediately following contract award, Allied Universal will implement a comprehensive staffing strategy to address retention and acquisition of qualified personnel. Assessing and identifying retained staff is a primary task. The incumbent workforce will be invited to open house events at nearby off-site locations providing immediate opportunities to meet Company managers and staff, learn more about the Allied Universal story and provide recruiters with an opportunity to distribute information and collect resumes. A number of events on different days are planned to ensure incumbent security personnel have equal opportunity to verify and implement personal retention and career choices. While every effort will be made to maintain the qualified and capable incumbent workforce, the Company also collects resumes and conducts interviews of qualified candidates internally and locally. After vetting incumbent staff, managers will evaluate remaining positions against resumes and identify the staffing gap, if one exists. First and foremost, the Company will give the incumbent security force the opportunity to continue to be assigned to the State contract. Background screening is an essential component in our process for selecting high caliber officers. Initial conversations with current incumbent officers and new applicants provide an opportunity to evaluate demeanor, attitude and customer-service communications skills. Qualified candidates advance to formally interview with our branch recruiters and attend our orientation program. Transition Plan Process Typically, the Transition Plan unfolds in four (4) phases, each with a unique set of Critical Success Factors. Phase I: Transition Plan Development Phase II: Transition Pre-Launch Phase III: Partnership Launch Phase IV: On-Going Operations Phase I: Transition Plan Development Most of the work for the initial phase of transition planning is typically completed by the time of RFP submittal and often by the time of award. The templates used to facilitate and expedite discussion about RFP-specific transition requirements are updated in order to provide more accurate data and relevant perspective to the operations planners who provide feedback to the RFP development process. Immediately, assessment of incumbent personnel and operations is completed. The plan is updated and Critical Success Factors [CSF] are identified. Project tasks are mapped and transferred to a web-based collaboration workspace. Phase II: Transition Pre-Launch The transition team completes review of the existing contract security program and finalizes procedures, methodologies, and plans for service initiation, Phase III. The team concentrates on close coordination with our clients to ensure goals have been clearly established and understood. Gaining knowledge regarding specifications and compliance requirements across the spectrum of operations, administration, and finance is a high priority.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 47 Using a top-down approach, the transition team reviews operations documentation from which specific operational requirements will be extracted. Everything related to people, procedures, systems, and equipment is assessed and planning begins to achieve timeline goals for personnel and logistics. Once required capabilities are defined, they are compared with the current program. This provides the basis for gap analysis and development of action plan elements to address changes or enhancements needed to support contract requirements. There are regular, if not daily, staff meetings and conference calls to ensure all stakeholders and the client are communicating clearly about specifications, expectations and timelines. Phase III: Partnership Launch Specific deliverable and compliance requirements have been identified and successfully deployed; staff and equipment are in place; and quality and operational milestones are being met. Phase III mandates monitoring and support of day-to-day operations without disrupting service or failing to achieve established quality and operational benchmarks. Phase IV: On-Going OperationsPhase IV encapsulates long-term operations under the contract. All transition and action plan milestones have been achieved; critical success factors have been met and are periodically being assessed, tested and reviewed, operational audit process has been implemented, and the Allied Universal work culture is successfully in place. Quality Control processes are initiated. The Quality Assurance team collects and analyzes information to learn how to improve productivity and service as well as to capture historical data in order to assess potential for cost reductions without sacrificing service delivery commitments. Operational and financial assessments are used to identify costs and financial factors associated with service and propose ways to reduce operational costs where possible, enhance efficiencies, deploy technology and create innovative methods to protect the people, intellectual and physical assets at each facility. This process is the logical extension of Allied Universal’s continuing commitment to maintain a close client partnership to ensure the working relationship delivers measurable value in addition to meeting and exceeding performance expectations. Sample 30-Day Transition Plan TASKS Week 4 Week 3 Week 2 Week1START Administrative Award Notification Finalize Transition ScheduleContact Current Service Providers Transition Management Group Progress Meeting/In-person or Teleconference Order Vehicles, if necessary Set-up Vehicle Maintenance/Fuel Account Prepare Electronic Interface (if applicable) Prepare Inventory & Transfer Order Uniforms Contract Review Certificate of Insurance Educate Branch Staff on Client Expectations Site Start Date STARTTraining Develop Site Specific Training Segments Orientation Training

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 48 Sample 30-Day Transition Plan TASKS Week 4 Week 3 Week 2 Week1START Develop On-going/Refresher Training OperationsDevelop Standardized Data CollectionIn-depth Site Familiarization Review of Existing Plan/Program Site Security Survey & Audit Develop Post Instruction Manuals Review Staffing Plan Develop Site Tests Client Review of Post Orders Finalize Bonus/Incentive ProgramHuman Resources Employment Pack to Incumbents Retained Develop Post Assignment Job Analysis Develop Supervisory Job Descriptions Open House for Incumbent Security Force Contact Recruiting Sources Develop Client Specific Pre-screening Telephone Interviews, Applications & Interviews Security Professional Information Seminar Background Investigations Second Level Interview Benefits Briefing & Offer Extended b. Describe how the interaction between your company and the City will take place to ensure that the work is performed satisfactorily. Interaction between the Company and City is one of its security program’s primary goals. The Company’s goal for the City’s contract is to deliver long-term value through efficiency and collaboration, to ensure that all work is performed satisfactorily and meets all contractual requirements. Our business strategy drives efficiency, communication, collaboration and effectiveness for the City. A comprehensive platform of technology and tools results in greater transparency and long-term value. Accurate Invoicing and Scheduling: WinTeam, the Company’s enterprise-wide, integrated system for payroll, invoicing, billing and compliance, ensures accuracy, time savings and value--allowing the City to focus on the bigger picture. This system also integrates scheduling and allows managers to access and revise the online database in real time, from any location, meeting the requirement for consistent security coverage. Attendance Tracking: Our automated time collection system optimizes efficiency, ensures safety and consistently manages attendance at the City’s facilities. Real-time staffing records and supervisor notifications ensure uninterrupted coverage.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 49 Selection and Staffing: Employee recruiting, screening and staffing programs ensure that the City’s security program is quickly staffed with carefully vetted and selected security professionals who meet your specific requirements. Whether incumbent security officers or candidates, experience and preferences are evaluated to ensure a good match for each position and post. Predictive Index: As part of the initial application process, an applicant is required to complete an online aptitude assessment test, which measures the applicant's propensity to be successful in the field of security, assessing freedom from drug and alcohol use, courtesy, emotional maturity, conscientiousness, trustworthiness, job commitment and safety. Electronic Monitoring and Electronic Software: HeliAUS® is our proprietary, all-encompassing and adaptable workforce management solution. With prescriptive analytics driving action, HeliAUS transforms insight into safety and security—and return on investment. Communication and Collaboration: The City will experience a high level of transparency and peace of mind knowing critical operational information is readily available to both you and your security team. eHub, the Company’s secure client portal, will provide the City with online access to schedules, inspection reports, and payment information; and the ability to order extra coverage. In addition, Allied Universal®employees can access their schedules and paychecks online via smartphones and tablets. Learning and Development: Our comprehensive approach to learning and development delivers training opportunities in a variety of forms and supports the need for continuous security training. Our online learning management system, the EDGETM, focuses on learning and skill development, and documents results to ensure security staff is knowledgeable and compliant with contract requirements. Proprietary modules prepare employees for future responsibilities and advancement opportunities. Quality Assurance: We listen to clients’ needs, track outcomes and look for opportunities to exceed expectations. Allied Universal® Voice, our voice-of—the-customer program, monitors your experience, elicits your feedback through online surveys and tracks our performance. Our employees are also surveyed to gather their input and suggestions. Feedback is critical and continuous improvements and evolving solutions result when you and your security professionals' voices are heard. Allied Universal®Inspector, the Company’s Quality Assurance module, allows for efficient tracking and reporting of inspections. Safety and Risk Mitigation:Our continuous focus on safety is supported by Allied Universal® Risk Knowledge, which manages online OSHA incident tracking, recordkeeping and incident investigation. Security Program Technology: Today's security professionals are technologically savvy. From monitoring CCTV, to tracking and controlling visitor access, reporting incidents digitally in real time and locating potential threats, our security professionals utilize technology to provide our clients with safe and secure environments. In addition to our proprietary solutions, our carefully vetted, best-in-class strategic partners offer supplemental solutions to address your additional needs. Our proprietary technologies drive efficiencies to each of our client's security programs. Many of our solutions allow for data collection, which is an integral component of any safety and security program, and can directly impact the future of the City’s security strategy. c. Describe your company’s training program for new employees. How long is the initial program training (hours/days/weeks)? Is in-the-field training provided? City of Sacramento RFP for Unarmed Uniformed Security Guard Services50 The Company’s training program for new employees is provided in response to Section1, Company Profile, item M. The initial training program requires at least 24 hours of training. Our focus is to improve the Security Professional’s competency, confidence and change their behavior. This is to ensure your posts get the results the City deserves.Field training is provided as part of the Company’s On-the-Job Training.d.Describe your company’s approach to resolving problems that may be encountered on the job.Daily Issue Resolution via Customer Action PlanA formal Customer Action Plan is used for any and all issues that could arise, which documents concerns and assigns a due date and responsible party for corrective action and resolution.

First Contact
•Dedicated Account Project Manager• The Account Manager dedicated to your account who provides the day-to-day supervision of the operations of the account.

Second Contact
•Branch Manager• The BM is responsible for the performance measurements of the account and is empowered to act on behalf of the client to identify and resolve business issues quickly and efficiently when senior level involvement is needed.

Third Contact
•Regional Vice President of Operations• The VP of Operations is committed to the overall successful performance of the entire region. He or she reports directly to the Regional President and is quickly accessible to the branch manager, and acts as an added resource to provide additional direction and support the account.

Fourth Contact
•General Manager• Responsibilities include developing and implementing high-level strategies and directing Allied Universal's overall growth, making major corporate decisions, managing the overall operations and resources of the company.

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5. Uniforms and Vehicles a. How many sets of uniform will each employee receive? Will hats, winter jackets, raingear, safety gear, and safety boots be included? Will uniforms be cleaned for employees? Please include a picture of your company’s security guard uniform with your proposal.Security Professionals are provided (3) three full sets of uniforms. All necessary uniforms and gear will be provided by Allied Universal, including hats, winter jackets, raingear, safety gear, and safety boots. Hard profile uniforms are wash and wear so cleaning is not provided. Soft profile uniforms are on the rental program which includes dry cleaning service. Uniforms and Grooming Security officers’ uniforms should harmonize with the requirements of their position. Allied Universal provides uniforms to security officers at no cost to its employees. Uniforms are replaced as normal wear and tear dictates to ensure a highly professional appearance is maintained at all times. The City’s uniformed security professionals should harmonize with the requirements of each facility and post. A neatly uniformed, well-groomed security professional commands respect and authority, which helps project a professional image for the City. A security team who understands the importance of a neat and professional appearance and sets the highest industry standards for uniforms, accessories and personal grooming requirements will benefit your security program. The security professional is often the first person many of your visitor’s come in contact with. They are a direct reflection of City operations, and an ambassador of your brand. That is why it is important to select security professionals who take pride in their appearance each and every day. Whether it’s an executive look, BDU, or a strong armed professional appearance, Allied Universal has the comfortable and long lasting uniforms that exceed expectations and set a standard in representing the City. We offer distinctive styles for each facility, because your security program demands a high level of visibility and an authoritative security presence in today’s environment. Allied Universal security professionals will always look professional and positively represent the City. Our Assurance The Company’s program for uniform and appearance starts when the security professional is hired. What differentiates our uniform and appearance program is the attention to detail and commitment to ensuring a professional look. This three-step process includes: Personnel who issue uniforms are trained to measure for proper fit Security professionals are trained and provided tips on how to wear the uniform properly Inspection programs ensure that security professionals are dressed correctly and when uniform pieces need replacement, action is taken in a timely manner Pictures of sample uniforms are provided on the following pages. b.How many vehicles does your company currently have in its fleet to provide patrol services? Are the vehicles specially equipped? Is the company’s name and “security service” identified on the vehicles? Please include a picture of a company vehicle with your proposal. Based on 2018 inventory data adjusted for 2019 growth, the Company has more than 5000 vehicles in its fleet. All vehicles meet client requirements, meaning then can be specially equipped for whatever needs there might be.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 52 The Company identifies its fleet by having its name and “Security Service” on the vehicles.

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6. Employment Practices a. Provide a summary of your company’s employment policy and/or information about being an equal opportunity employer. EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION POLICY DATE EFFECTIVE: October 1, 2016 Policy: Y Procedure: N GENERAL Purpose: This policy is meant to be used in conjunction with Allied Universal’s (the Company’s) existing Equal Employment Opportunity (EEO) and Affirmative Action Plan (AAP) to ensure compliance with all EEO and AAP requirements for Federal government contractors. These requirements are reflected in labor statutes, various Executive Orders, federal regulations, and/or FAR clauses included in the Company’s prime Government contracts. Background: Pursuant to various federal laws and regulations, Federal Government contractors must be compliant in the following areas related to equal opportunity and affirmative action: Equal Employment Opportunity (FAR Subpart 22.8) Nondiscrimination Because of Age (FAR Subpart 22.9) Equal Opportunity for Veterans (41 C.F.R. § 60-300.1 et seq.)) Employment of Workers with Disabilities (41 C.F.R. § 60-741.1 et seq.)) Scope of Employees Covered: Human Resources and others involved in the hiring and compensation of employees Statutory and Regulatory References:

Allied Universal Security ServicesPolicy Statement

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 55 Executive Order 11246, as amended; 41 C.F.R. § 60-1.1 et seq.; FAR Subpart 22.8; FAR 552.222-26(Equal Opportunity) Executive Order 11141; FAR Subpart 22.9 (Nondiscrimination Because of Age) Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended, 38 U.S.C. 421241; C.F.R. § 60-300.1 et seq. (Equal Opportunity for Veterans) Section 503 of the Rehabilitation Act of 1973, as amended, 29 U.S.C. § 793; 41 C.F.R. § 60-741.1 et seq.(Affirmative Action for Workers with Disabilities) Company Policy and Procedure References Allied Universal AAP for Individuals with Disabilities and Protected Veterans Allied Universal AAP for Minorities and Women Allied Universal Equal Employment Opportunity Policy POLICY Equal Employment Opportunity FAR Subpart 22.8 provides the procedures for implementing Executive Order 11246, which establishes requirements for non-discriminatory practices in hiring and in employment for U.S. Federal Government contractors. Given its prime contracts with the U.S. Federal Government and contracts with companies that have prime contracts with the Federal Government, the Company is required to develop, implement, and maintain a written affirmative action program for each of its establishments, within 120 days from commencement of its first covered Government contract or subcontract. Currently, the Company’s written EEO and AAP are detailed in the following documents: Allied Universal Affirmative Action Plan for Minorities and Women; Allied Universal Affirmative Action Plan for Protected Veterans; and Allied Universal Affirmative Action Plan for Individuals with Disabilities. The Company’s Federal government contracts contain FAR clause 52.222-26, which requires that it not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin; and that it take “affirmative action” to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin. The Company is also required to post in conspicuous places available to employees and applicants for employment, notices that explain this clause. In addition, for each labor union with which the Company has a collective bargaining agreement, it must provide notice to the union of its EEO commitments. Additionally, the Company must state in allsolicitations or advertisements for employees that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Furthermore, the Company must permit access to its premises, during normal business hours, by the contracting agency or the Office of Federal Contract Compliance Programs (OFCCP) for the purpose of conducting on-site compliance evaluations and complaint investigations. The

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 56 Contractor must permit the Government to inspect and copy any books, accounts, records (including computerized records), and other material that may be relevant to the matter under investigation and pertinent to compliance with Executive Order 11246 (as amended) and related rules and regulations. If the OFCCP determines that the Contractor is not in compliance, the Company’s contract may be canceled, terminated, or suspended (in whole or in part), and the Company may be declared ineligible for further Government contracts. Finally, as a covered Federal Government contractor, the Company must file annually EEO-1 Reports (the Employer Information Report) to the Equal Employment Opportunity Commission (EEOC). To ensure compliance with these EEO obligations and day-to-day operating responsibilities, the Company has designated the Vice President, Human Resources & Talent, who serves as the Company’s EEO officer. No access or compliance evaluation should be allowed or conducted without the knowledge and approval of the Vice President, Human Resources. If a Company employee is contacted by the Government regarding access to its premises for purposes of conducting an on-site compliance evaluation or compliance investigation, he or she should contact the Vice President, Human Resources, so the Company can provide an appropriate response. Nondiscrimination Because of Age Under FAR Subpart 22.9 and Executive Order 11141, the Company may not, in connection with employment, advancement, or discharge of employees, or the terms, conditions, or privileges of employees’ employment, discriminate against persons because of their age except upon the basis of a bona fide occupational qualification, retirement plan, or statutory requirement. Additionally, the Company may not specify in solicitations or advertisements for employees to work on Government contracts, a maximum age limit for employment unless the specified maximum age limit is based upon a bona fide occupational qualification, retirement plan, or statutory requirement. Responsibility for compliance with this obligation is vested with the Vice President, Human Resources, the Company’s EEO officer. Equal Opportunity for Veterans Federal regulations beginning at 41 C.F.R. § 60-300.1 provide the policies and procedures implementing the Vietnam Era Veterans’ Readjustment Assistance Act of 1972 (as amended). As a covered Federal Government contractor, the Company must comply with two main requirements. First, the Company may not discriminate against any employee or applicant for employment because the individual is a disabled veteran, recently separated veteran, Armed Forces service medal veteran, or other protected veteran, regarding any position for which the employee or applicant for employment is qualified. Second, the Company must take “affirmative action” to employ, advance in employment, and otherwise treat qualified individuals without discrimination based upon their status as a disabled veteran, a recently separated veteran, an Armed Forces service medal veteran, or other protected veteran in all employment practices. The covered affirmative action employment practices include: Recruitment, advertising, and job application procedures. Hiring, upgrading, promotion, award of tenure, demotion, transfer, layoff, termination, right of return from layoff and rehiring. Rate of pay or any other form of compensation and changes in compensation.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 57 Job assignments, job classifications, organizational structures, position descriptions, lines of progression, and seniority lists. Leaves of absence, sick leave, or any other leave. Fringe benefits available by virtue of employment, whether or not administered by the Company. Selection and financial support for training, including apprenticeship, and on-the-job training, professional meetings, conferences, and other related activities, and selection for leaves of absence to pursue training. Activities sponsored by the Company, including social or recreational programs. Any other term, condition, or privilege of employment. The Company is also required to comply with certain job listing and posting requirements and recruiting obligations. Specifically, it must immediately list all employment openings (with limited exceptions)2 that exist at the time the Company executes a covered Federal Government contract and those which occur during the course of performing such contract at the appropriate employment service delivery system where the opening occurs (i.e., state or local unemployment office and/or job posting site). This listing must be made at least concurrently with any other recruitment source or effort and must involve the normal obligations of placing a bona fide job order, including accepting referrals of veterans and nonveterans. This employment opening listing does not require hiring any particular job applicant or hiring from any particular group of job applicants. The Company must also actively recruit protected veterans, from both outside and within the Company, whenever openings occur. Such recruitment and outreach activities should include letting current employees know about opportunities for advancement and promotion and working with governmental and other organizations that can refer qualified protected veterans for employment, such as the veterans’ representatives at local employment service offices, veterans’ counselors at local colleges and universities, the Department of Defense Transition Assistance Program (TAP), and other local veterans’ organizations. In addition, the Company must file annual VETS-4212 Reports with the U.S. Department of Labor and post-employment notices in conspicuous places available to employees and applicants for employment. Any labor union with which the Company has a collective bargaining agreement is also to be notified of the Company’s covered affirmative action obligations. Noncompliance with these requirements can result in sanctions, including the withholding of progress payments, termination, suspension, or debarment of the contractor. The Company’s policies and procedures for compliance with Equal Opportunities for Veterans are further detailed in Allied Universal AAP for Protected Veterans. Responsibility for compliance with the Company’s EEO for Veterans is vested with the Vice President, Human Resources, the Company’s EEO officer. Employment of Workers with Disabilities 2 Openings need not be posted if they are for positions that are expected to last for three (3) days or less, positions that are expected to be filled by a current employee with no consideration of external candidates, or an executive or senior level management position.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 58 Federal regulations beginning at 41 C.F.R. § 60-741.1 provide the policies and procedures implementing Section 503 of the Rehabilitation Act of 1973. As a covered Federal Government contractor, the Company must not discriminate against any employee or applicant because of a physical or mental disability. Additionally, the Company must take “affirmative action” in the following areas: Recruitment, advertising, and job application procedures. Hiring, upgrading, promotion, award of tenure, demotion, transfer, layoff, termination, right of return from layoff and rehiring. Rate of pay or any other form of compensation and changes in compensation. Job assignments, job classifications, organizational structures, position descriptions, lines of progression, and seniority lists. Leaves of absence, sick leave, or any other leave. Fringe benefits available by virtue of employment, whether or not administered by the Company. Selection and financial support for training, including apprenticeship, and on-the-job training, professional meetings, conferences, and other related activities, and selection for leaves of absence to pursue training. Activities sponsored by the Company including social or recreational programs. Any other term, condition, or privilege of employment. The Company must also actively recruit qualified individuals with disabilities from both within and outside the Company whenever openings occur. Such recruitment and outreach activities should include letting current employees know about opportunities for promotion and advancement and soliciting referrals of qualified applicants from governmental and other organizations that assist individuals with disabilities in obtaining employment. Such organizations should include state or local government vocational rehabilitation agencies and/or private organizations that assist individuals with disabilities in finding employment. Additionally, the Company must post employment notices stating its obligation to take affirmative action to employ and advance in employment qualified individuals with disabilities and the related rights of such applicants and employees. These notices must be posted in conspicuous places that are available to employees and applicants for employment. Furthermore, the Company must ensure that applicants and employees with disabilities are informed of the contents of such a notice. (For example, the Company may have to read the notice aloud to a visually disabled individual, or may have to lower the posted notice for persons in a wheelchair.) Noncompliance with these requirements can result in sanctions including the withholding of progress payments, termination, suspension or debarment of the contractor. The Company’s policies and procedures for compliance with Equal Opportunities for Veterans are further detailed inAllied Universal AAP for Individuals with Disabilities. Responsibility for compliance with the Company’s obligations as to employment of workers with disabilities is vested with the Vice President, Human Resources, the Company’s EEO officer.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 59 b. Discuss your company’s employee benefits and recognition programs. Be sure to address medical, dental, vision, vacation, holidays, pension, and recognition. Benefits Allied Universal® has been a long-time industry leader in providing meaningful and affordable employee benefits. There is a direct correlation between providing employee benefits and attracting high-caliber personnel. We also understand that when we take care of our employees, they take better care of our clients. Allied Universal Employee Benefits Medical Insurance Medical plans offered to all benefit-eligible employees through payroll deduction and/or client contribution. Benefits offered pursuant to our eligibility requirements/ policy. Detailed information regarding coverage and premium costs is available. Dental & Vision Insurance Dental Insurance and Vision Service Plan offered to all eligible employees. Disability, Life & Accident Insurance Benefit-eligible employees have the ability to participate in a Disability Insurance Plan. Basic life insurance offered to benefit-eligible employees at no charge. Additional, supplemental life insurance and AD&D is available to employees at a competitive rate. Accident insurance through MetLife offered to benefit-eligible employeesPaycard Employees have option to receive their pay through direct deposit or a cash paycard (where permitted by law). Paycards allow immediate access to wages without to incurring check cashing fees. Commuter Benefits Program As an option for ALL employees, the offer of having a monthly Light Rail Pass will be available, at no cost to them. This will help them avoid parking charges that can impact retention. Another option is Transit and parking funds deductible via payroll (pre-tax basis) offered to benefit-eligible employees. Anniversary Bonus Program Available to all employees who completed one year of continuous service. Amount based on each full year of service completed; paid on employee’s anniversary date. Security professionals can still arrange to take unpaid time off, but our experience has shown that money in hand is preferred to time off. This Bonus offers our valued employees greater flexibility, while also serving as an incentive for employees to stay therefore improving overall retention. 401(k) Employees can enroll anytime following 6 months of full-time employment.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 60 Allied Universal Employee Benefits Holidays Security personnel receive time-and-a-half pay when working these holidays: New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Employee Assistance Program & Legal ServicesAn employee assistance program and legal service is available to employees. PerkSpot Fringe benefits available exclusively to our employees for personal use (e.g., discounts on fitness memberships, cellular phone plans, retail merchandise and credit union access). Career Development Allied Universal believes in preparing our employees for a career in security. Our training programs prepare officers for the responsibilities of the site they are assigned to but it is the additional Company resources provided that create a long term commitment from our team members. We have established a documented retention program that encourages and rewards officers for their tenure with the Company as well as contribute to the continuing education and professional development of individuals through our internal development training or reimbursement of further education. Educational Assistance, Tuition Discount & Scholarship Program Allied Universal encourages employees to continually increase their knowledge, improve technical skills and prepare for a position for greater responsibility within the company. To support employees in their professional development, a variety of programs are offered: Educational assistance Tuition discount Scholarship Program for DependentsRetention through Incentives and Recognition Meaningful benefits and retention programs mean security professionals are onboard for the long term and are a reliable and familiar presence at City facilities and sites. Many of our retention efforts are best illustrated through our Incentive and Recognition programs. Additionally, each of our management systems and solutions has elements designed to positively impact retention. Security Professional of the Month, Quarter, and Year Awards President Leadership Award On the Spot Awards Personal and Professional Development Account Manager of the Year & Support Person of the Year Partners in Employment Length of Service/Tenure Awards Quality Enhancement Ideas Partners in Growth City of Sacramento RFP for Unarmed Uniformed Security Guard Services61 c.Will assigned employees, full-time and part-time receive Company benefits (health and welfare, vacation, holidays, pension, etc.)?Employees who work over 120 hours per month qualify for Company Benefits.d.Can employees with Company health benefits acquire dependent health care for household family members under the Company’s Health Plan?Yes.e.Discuss your company’s security guard training programs and frequency of training. Be sure toaddress how your company selects and trains security guards. Include with your submittal a copy of your company’s policy and procedures regarding any follow-up training. Is the training free toemployees?A description of how the Company trains security professionals is provided in response to Section 1, Company Profile, item m. The training is free, provided at no cost to the employee. How the Company selects security professionals begins with professional recruiting, described below.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services62 City Security Begins with RecruitingAllied Universal has a proven process for providing our clients with well-trained security professionals that understand their responsibilities and perform their duties to the best of their ability. Our process outlines specific steps, customized to each client including drug screening, physical assessment, psychological evaluations, employment and reference checks that are designed to achieve the technical scope of the program and achieve project objectives.Our technical program has a level of uniqueness at each step in the process and we are pleased to provide the City with details of our service and the value we bring. The goal of providing a “well supported security team” is achieved through:RecruitingSecurity professional quality begins even before we identify a candidate for a position with the City. Dedicated recruiters identify only top quality candidates. In today's competitive employment climate, it becomes even more important that Company talent and resources are focused on finding individuals that represent the highest standards of both Allied Universal and our clients. Better recruiting translates into:"Best-fit" personnel for your environment Higher employee satisfactionHigher quality of performanceHigh-quality, screened candidatesHigher employee retentionThe vast number of recruiting resources utilized, along with the Company’s reputation for being a great place to work, directly contributes to the more than 1 million candidates in our hiring pipeline. A large number of applicants means that we can select the right candidates for your security program, for each facility and post. And we have the resources to identify the best-suited individuals quickly and efficiently.Recruiting ProcessThe vast number of recruiting resources we utilize along with our reputation for being a great place to work directly contributes to the more than one million candidates in our hiring pipeline. A large number of applicants means that we can select the right candidates for your security program. And, we have the resources to identify the best-suited individuals quickly and efficiently.

RecruitingHuman ResourcesSchedulingCareer DevelopmentTrainingSupervisionUniformsTechnology EnhancementsWell Supported Security Team

City of Sacramento RFP for Unarmed Uniformed Security Guard Services63 To ensure high quality employees that are the right fit and have the right skills for the City contract, Allied Universal®tailors job descriptions to fit each facility’s and site’s needs. The Company uses AU HireSmartTMto capture candidate information and keep them informed throughout the hiring process. AU HireSmartTMis an Artificial Intelligence (AI) solution for recruiting that immediately engages candidates in a chat-like question and answer session. They provide their contact information and initial qualifications, which AU HireSmartTMcan use to help them find the best job for them. This integrated solution provides many unique benefits:[x] Overall, AU HireSmartTMimproves the quality of services we provide while decreasing security professional turnover by matching candidates with the jobs best-suited to them and providing actionable steps to improve the process. It shortens the time and effort needed to staff an account while simultaneously improving quality.AU HireSmartTM includes AI capabilities that translate video screening tests into data points that can accurately predict a candidate's aptitude for any given role. These videos measure information like emotional expression, tone, language patterns and word choice to determine a candidate's fit for each position with the City contract. [x]

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 64 This 24/7 interview and screening capability speeds up the hiring process drastically. Through full integration with AU HireSmartTM, a candidate can apply over the weekend, perform the screening tests and video assessment, and be ready for an interview with a hiring manager by Monday morning. Hiring managers can view recorded video submissions through their mobile devices and make hiring decisions anytime, anywhere. At Allied Universal®, we are not looking to fill a position with just any candidate. We go the extra mile to dig deeper to find the right person for you. When our employees are well matched to the position requirements, they stay longer in their position, will be better engaged in their day-to-day responsibilities, and provide better service for you. Our ultimate recruiting goal is to find the best qualified candidate for every post. This translates into improved security professional quality and better results for the City. Allied Universal® only hires 5% of all applicants. Our proven recruitment process allows us to identify the security professionals you need, when you need them f. Discuss your company’s occupational safety and health training programs and frequency of training. Safety Plan The Allied Universal Safety Program seeks to protect our security professionals from workplace injuries and create a safer work environment for our clients. Led by a cross-functional committee, the safety program engages security professionals and site managers in safe work practices resulting in a safety-conscious security presence at our clients’ sites. Our training requirements vary based on our scope of work and the nature of the work environment our Security Professionals are assigned. Security Professionals are required to complete Safety Training during the following circumstances: Time of Hire o Training is provided for employees when first hired by Allied Universal, or when re-hired Following a layoff or other leave-of-absence that exceeds 30 days. Upon Assignment o Training is provided for employees when they are assigned to a specific post or job task. Annually o Training is provided for employees within 12 months of the previous training date. Work Changes o Training is provided for employees when a new hazard has been introduced/ identified or a changes are made to the equipment or process used to perform their work. Noncompliance o Training is provided for an employee when they disregard or fail to comply with established procedures. Noncompliance training may also be provided to a group of employees when lack of understanding or an increase in related incidents is observed.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 65 Job Safety Analysis Allied Universal uses the Job Safety Analysis (JSA) process to evaluate work for potential hazards and document the measures that will be used to prevent accidents and injuries. The security team conducts JSAs in accordance with Allied Universal’s JSA Policy. Minimum Requirements Management will conduct and produce a JSA for each post to determine what hazards may be present in the work tasks and/or environment. Where hazards exist, management will plan and document measures to protect employees against these hazards. The JSA will document chemicals in the workplace to which employees may be exposed, as well as the Personal Protective Equipment and safety-related training required for the tasks performed at the given post. The JSA for each post will be shared with and made accessible to employees. Each employee will sign the JSA Acknowledgement form to document their receipt and understanding of the JSA. Each JSA will be reviewed for any needed updates at least annually, when equipment or processes change or following an incident report. Best Practices Managers involve employees who perform the job duties in the task of completing the JSA. Employees are most familiar with the tasks and hazards, and often have good input about how to protect against hazards. Managers use the completed JSA as a training tool to onboard new employees to the job tasks and safety procedures. The JSA will be updated seasonally to address new or changing hazards related to the weather. g. List any other training that your company provides that is not listed in the training categories of this RFP. Safety TrainingSafety training is of paramount importance to Allied Universal. We monitor emerging safety topics and introduce them into our evolving training programs. When the State has a specific need that requires safety training, Allied Universal can address it with well-prepared security professionals. Safety and security work hand-in-hand and a range of safety training means our security professionals can champion safety initiatives, helping to ensure a safety conscious work environment. The following Table of Contents is taken from the Company’s 250-page Safety Training Manual.

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City of Sacramento RFP for Unarmed Uniformed Security Guard Services 69 h. Discuss your company’s drug testing program, and frequency of drug testing. All Allied Universal employees have a post offer, pre-employment drug test. Security Professionals receive a 10 panel oral swab at the time of hire. Random testing can be performed where states and job duties allow. The Company’s Alcohol and Drug Free Policy is provided on the following pages.

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City of Sacramento RFP for Unarmed Uniformed Security Guard Services 72 i. Submit information regarding your company’s appearance and grooming standards, such as: the hair of both male and female employees must not extend below the top edge of the collar; tattoos should not be visible or covered; etc. Grooming Personal grooming and hygiene are every bit as important as the proper uniform. Each security professional understands the importance of his or her position, the need for a positive attitude, good appearance and hygiene. Our standards include guidelines on hair, facial hair, personal grooming and jewelry. We know that our security professionals' appearance is a direct reflection of the City. Hair Must be neatly cut and groomed. For men, must not extend past the shirt collar or cover the ears. For women, long hair should be combed away from the face and secured for your safety. Any hair accessory must be conservative and complimentary to the uniform. Hair sculpting or extreme hairstyles are not permitted. Extremes in dying, bleaching or tinting are not permitted, and when done must be in a natural color. Facial Hair Sideburns must be neatly trimmed and cannot extend past the bottom of the earlobe. Where permitted under client standards, mustaches and beards must be neatly trimmed and conform to the contours of the face. Personal Grooming Women are permitted to use conservative makeup, as determined by the supervisor. Fingernails are to be kept clean and trimmed. Women may use nail polish in a conservative manner and color. Use of a deodorant or antiperspirant along with regular bathing is required due to the constant interaction with others. Cologne, aftershave and perfume are permitted only in minimal amounts. Jewelry Only one ring per hand is permitted, and it must not be unreasonably large. Watches and tie clips are permitted, but bracelets and chains are not. Women are permitted to wear one set of post-style earrings that may not be larger than a dime. Men are not permitted to wear earrings. Other than the earrings and rings noted above, no other visible rings or jewelry are permitted on the body (tongue, brow, nose, etc.). The only items permitted to be on an Allied Universal uniform during working time are issued name tags and Allied Universal issued service pins. As with all permitted personal property brought into the workplace, you assume all responsibility for the loss or damage of such item. Other Items Hats are not permitted except where issued as part of the uniform. Eyeglasses are to be conservative in style. Sunglasses are only permitted while on outside duty during sunny weather and only where they do not interfere with your duties of observation and detection.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 73 All footwear shall be clean, in good repair and polished when applicable. Your supervisor may issue you specific footwear requirements depending on your assigned location. j. Identify the Project Team: Identify the personnel that will be assigned to the project, their credentials and their experience with similar projects. Include biographies of the leading team members. Resumes of Key Personnel are provided in response to Section 1, Company Profile, item h.

Pricing Schedule Attachment 4
Second Year Increase Rate 3% (Not to exceed 3%) Third Year Increase Rate 3% (Not to exceed 3%) Fourth Year Increase Rate 3% (Not to exceed 3%) Fifth Year Increase Rate 3% (Not to exceed 3%) Contractor Commitment to Provide License Plate Recognition (LPR) Systems in a minimum of two (2) Mobile Patrol Vehicles within 60 days of Contract Award. YES X . NO____Agreed to By: Erik Homan Date: Feb. 3, 2020TOUR CONFIMATION SYSTEM Identify the type of Tour system to be installed under this contract. HELIAUS Make & Model of Tour System

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8. Local Business Enterprise Forms The City’s Local Business Enterprise Requirement is applicable to this RFP. The Local Business Enterprise program Forms (Attachment 2) must be submitted with your proposal.

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9. Qualifications Questionnaire (Attachment 3) The Qualifications Questionnaire (Attachment 3) must be submitted with each proposal. Only proposals from qualified firms will be evaluated. GENERAL: Respond to all information requested in this RFP. Use additional sheets as necessary. Brochures and advertisements will not be accepted as a substitute for these requirements. A qualifying proposal must address all items. Incomplete proposals may be rejected. Contractors shall attach any supplemental pages as necessary to respond to the questions below. Each question should be numbered to correspond to the question number given and attached in sequential number order.1. Provide copies of applicable licenses and permits required to operate a Security business in the State of California and in the City of Sacramento. The four items below have been provided in response to Section 1, Company Profile, item f. State of California Private Patrol Operator License PPO #14417 City of Sacramento Private Patrol / Security Permit No. 07-037 Sacramento County Sheriff’s Department Special Business License No. SPB12003-24999 City of Sacramento Business Operations Tax Certificate No. 154739 County of Sacramento General Business License No. GNB32017-01592 2. Has your company been in the security business in the City of Sacramento for a minimum of 3 years, either as its own entity or through a merger? Yes / NoYes. 3. Does your pre-employment screening requirements include testing for controlled substances, including schedule I, II, III, & IV? (see http://www.deadiversion.usdoj.gov/schedules/index.html) for definitions) Yes / NoYes. 4. What is the education, experience and work history required before employment with your company as an entry level Security Guard or Officer?In most cases, the Company requires candidates to have a high school diploma or equivalent GED. Security services experience is not necessary in all cases, but is required per some contracts clients have with the Company. Work history is captured on the initial application, and work history and education can be verified for an additional charge. 5. The City of Sacramento has a Drug Free Workplace Policy? Does your company have a similar policy? Yes / No Yes. 6. On average, how many day’s notice do you provide to your employees before assigning them to a new location? Employees assigned to a new location must first be trained in all requirements on the new assignment contract before they can be assigned. In some cases, the employee already meets all requirements of the new assignment, and therefore is available on short notice. Other times, it might take days for an

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 79 employee to attain the proper credentials and training before being assigned to a new contract. 7. On average, how many day’s notice do you provide your employees before assigning them off-hour and weekend assignments? On average one week. 8. How quickly can a Guard be replaced if necessary? For performance issues and client requested removals, a guard can be removed and replaced by the following day. 9. Can you provide mobile (roving) patrol units for parking garages/lots and for locations with multiple buildings/facilities? Yes / No Yes. 10. What types of training and professional certifications do you require your Guards to have? For example: CPR, First Aid, Standard mandated training SB 2880, or other professional certifications. Name the Agency certifying each type of course training.Guards are required to have training and professional certification that meets client requirements for their assignments. The Company provides initial and ongoing training as described in response to Section 1, item m. Many security professionals attain professional certifications that are not necessarily required by the Company but do serve to advance careers of those individuals. 11. Is your company currently registered with the Sacramento Police Department or the State of California? City ……. Yes / No State…….Yes./.No City: Yes. State: Yes. 12. Do you provide medical health benefits to your employees? Yes / No Yes. 13. Do you provide full medical coverage? Yes / No Yes. Medical plans are offered to all benefit-eligible employees through payroll deduction and/or client contribution. Benefits offered pursuant to Company eligibility requirements/policy. Detailed information regarding coverage and premium costs is available. 14. Do you provide dental coverage to your employees? Yes / No Yes. 15. Do you provide vision coverage to your employees? Yes / No Yes. 16. Any contract awarded to you will require that electronic (LCP Tracker) payroll records be provided to

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 80 the City to include all employees working on any City contract, their hours worked, vacations paid, overtime, and benefits given. You must remain in compliance with the City’s Living Wage Ordinance (http://www.cityofsacramento.org/Finance/Procurement/Contract-Ordinances) during the time of award. Can you provide these documents in an electronic format? Yes / No Yes. 17. Please describe your company’s Lunch and Break policy. In general, non-exempt employees who work more than 5 hours per day must be provided with an off-duty meal period of not less than 30 minutes. The meal period must begin before the end of the 5th hour of work. • If employees work more than 10 hours, a second off-duty meal period of not less than 30 minutes must be provided. The meal period must begin before the end of the 10th hour of work. • Employees must be free from employer and client control and relieved of all duty. • Employees may not be required to remain “on call.” • Employees must be free to leave the site. • Employees may not be required to carry and/or monitor a communication device. 18. Does your company have an Equal Opportunity/Non-Discrimination policy? Yes / No Yes. 19. Relative to your employment practices, is your company an Equal Opportunity Employer? Yes / No Yes. 20. Does your company have a policy on profiling? Yes / No Yes. We do not profile or discriminate. 21. In the past five years has a governmental agency, private entity or individual terminated your firm’s contract prior to completion of that contract? Yes / No If Yes, please state reasons: Yes. As a large national security provider with thousands of clients, from time to time Allied Universal receives communications from parties with whom it has a contract, alleging that Allied Universal has not performed a contract obligation under the terms of the contract. Frequently these issues result from good-faith differences in contract interpretation or factual misunderstandings, which are always addressed in a prompt and constructive manner. When service concerns are brought to the Company’s attention, it engages with the client to resolve the matter promptly and appropriately. Some contracts contain the right to terminate for convenience, and accordingly, some clients from time-to-time terminate their service agreements on that basis. 22. In the past five years, has your firm used a subcontractor to perform work on a government contract? Yes / No

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 81 Yes. 23. In the past five years, has your firm been debarred or determined to be a non-responsible bidder or contractor for any governmental agency contract? Yes / No If Yes, please state reasons:No. 24. In the past five years, has your firm been a defendant in court on a matter related to any of the following issues? (a) Payment discrepancies to subcontractors? Yes / No (b) Work performance on a contract? Yes / No(c) Employment-related litigation brought by a current or former employee? Yes / NoIf Yes to any of the questions above, explain the circumstances surrounding each. You must include the following in your response: the name of the plaintiffs in each court case, the specific causes of action in each case; the date each case was filed; and the disposition/current status of each case. Due to the volume of cases in which Allied Universal is involved in in the ordinary course of its business, it is not feasible or practical to list every legal proceeding involving the company. Yes. As a large national security provider with thousands of clients, from time to time Allied Universal receives communications from parties with whom it has a contract, alleging that Allied Universal has not performed a contract obligation under the terms of the contract. Frequently these issues result from good-faith differences in contract interpretation or factual misunderstandings, which are always addressed in a prompt and constructive manner. When service concerns are brought to the Company’s attention, it engages with the client to resolve the matter promptly and appropriately. Some contracts contain the right to terminate for convenience, and accordingly, some clients from time-to-time terminate their service agreements on that basis. Due to the volume of cases in which Allied Universal is involved in in the ordinary course of its business, it is not feasible or practical to list every legal proceeding involving the company. Yes. As a large national security provider with more than 200,000 employees, Allied Universal is subject to routine civil litigation in the ordinary course of its business, some of which involves claims resulting from the conduct of its operations. The Company maintains general liability and other insurance coverage that it believes adequately insures us the risks associated with these claims. Cases in which Allied Universal is named as a defendant include claims by current or former employees related to their employment. Such cases may range from wrongful termination actions to actions alleging discrimination on one or more bases. There is no ongoing civil litigation or like legal proceeding that would have a materially adverse impact on Allied Universal its operations or its financial condition; nor, to its best knowledge, information and belief, is any such civil litigation or like legal proceeding pending or threatened. Due to the volume of cases in which Allied Universal is involved in in the ordinary course of its business, it is not feasible or practical to list every legal proceeding involving the Company. 25. Does your firm have any outstanding judgments pending against it? Yes / NoYes. Judgments are routinely pending against the Company with respect to litigation summarized aove. All final judgments are promptly satisfied, and there are not judgment liens on our property or assets.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 82

26. In the past five years, has your firm been assessed liquidated damages on a contract? Yes / No If Yes, explain the circumstances surrounding each instance and identify all such projects, the amount assessed and paid, and the name and address of the project owner. Yes. As a large national security provider with thousands of clients, from time to time Allied Universal receives communications from parties with whom it has a contract, alleging that Allied Universal has not performed a contract obligation under the terms of the contract. Frequently these issues result from good-faith differences in contract interpretation or factual misunderstandings, which are always addressed in a prompt and constructive manner. When service concerns are brought to the Company’s attention, it engages with the client to resolve the matter promptly and appropriately. Some contracts contain the right to terminate for convenience, and accordingly, some clients from time-to-time terminate their service agreements on that basis. 27. Do you require your security guards to have California Guard cards? Yes / No Yes. 28. If awarded a contract, can you equip a minimum of two (2) of your mobile patrol vehicles with a Vehicle License Plate Recognition (LPR) System within 60 days? Yes / No Yes. 29. PAYMENT DISCOUNTWill you offer a prompt payment discount? Yes [ ] or No [ ] (Net 30 days) No. Balance due net 30 days. 30. PERFORMANCE BONDThe successful firm(s) must provide annual performance bonds in the amount of 50% of the annual estimated service cost. Do you agree to provide this annual bond? Yes / NoNOTE: Bidders must provide responses where indicated to the following items. Failure to provide a response to each of the items in these sections may be grounds for rejection of bid.BID SECURITY: If you are determined to be qualified, can you provide Bid Security? Bid Security is: [X] Required [ ] Not Required Yes / No Bid security approved by the City must accompany the contract, in the amount of 5% of the first year’s anticipated cost. Bid security can be in the form of a cashier's check, certified check, or a bid bond from a surety company authorized to do business in the State of California. Bid securities will be returned to all except the successful Contractor after the successful Contractor has executed the contract. Bid security of the successful Contractor will be returned when the contract is signed and all other contract award requirements have been met. Yes. Yes. LIQUIDATED DAMAGES

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 83 In the past five years, has your firm been assessed liquidated damages on a contract? Yes / NoIf Yes, explain the circumstances surrounding each instance and identify all such projects, the amount assessed and paid, and the name and address of the project owner. Yes. As a large national security provider with more than $8 billion in assets, 11,300 client accounts, and more than 200,000 employees, the Company at times is assessed liquidated damages on a contract. The Company responds appropriately and if necessary, makes any corrections in security program operations. TERMINATIONIn the past five years has a governmental agency, private entity or individual terminated your firm’s contract prior to completion of that contract? Yes / NoIf Yes, please state reasons: Yes. As a large national security provider with thousands of clients, from time to time Allied Universal receives communications from parties with whom it has a contract, alleging that Allied Universal has not performed a contract obligation under the terms of the contract. Frequently these issues result from good-faith differences in contract interpretation or factual misunderstandings, which are always addressed in a prompt and constructive manner. When service concerns are brought to the Company’s attention, it engages with the client to resolve the matter promptly and appropriately. Some contracts contain the right to terminate for convenience, and accordingly, some clients from time-to-time terminate their service agreements on that basis. DESCRIBE YOUR 24-HOUR COMMUNICATIONS CAPABILITY Contractor shall maintain a 24-hour communications center. Contractor shall be responsible for the proper operation and security of its pagers, radios, cellular phones and chargers. DISCUSS YOUR AFTER HOUR RESPONSE Contractor shall be able to respond 24 hours a day, 7 days a week, 365 days a year, including all holidays. Contractor must be able to dispatch a mobile unit upon a moment’s notice – specifically after-hours – to respond to building burglar and fire alarm systems and other similar type calls, within 20 – 30 minutes. A firm with answering devices, which record messages for follow-up at a later time, will not meet this requirement. Allied Universal®Service Assurance Center (24/7/365) The Sacramento branch office personnel will serve as the City’s primary point of contact. However, the Allied Universal®Service Assurance Center is available to assist after hours, and for special emergency needs.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services84 Allied Universal®Service Assurance CenterAdvantages

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 85

10. Proposal Submittal Form A signed Proposal Submittal Form (attachment 1) must be submitted with each proposal.

City of Sacramento RFP for Unarmed Uniformed Security Guard Services 86

11. Bid Security A bid security in the form of a cashier’s check, certified check, or bid bond in the amount of 5% of the first year’s anticipated cost (as outlined in the Attachment 3 Qualifications Questionnaire) must be submitted with each proposal. Is being hand delivered to the City before deadline of Monday, February 3, 2020, by 4pm. (Messages have been left for Ashley Petralli to set up an appointment for delivery as instructed.)

Attachment 5: Specifications for Mobile License Plate Recognition (LPR)Contractor’s vehicles (Minimum 2) must be equipped with a mobile License Plate Recognition (LPR) system. This system shall be compatible with the current system used by the city (Currently Genetec AutoVu), operating in the enforcement vehicles under control of the Parking Services Division. “Compatible” means Contractor’s system shall: a. be managed and configured by theCity’s AutoVu Security Center, b. receive updates to various hotlists managed by Parking Services Division, and c. send updates on “hits” to City’s AutoVu Security Center. While Contractor’s mobile LPR system must be compatible with City’s system, Contractor’s personnel will not perform parking enforcement activities. However, Contractor’s personnel will notify designated City contacts of “hits” based on the hotlists that City has programmed into Contractor’s system. If the City changes systems, the contractor shall be required to make the same transition for continuity of service. Specific requirements for the mobile LPR system follow. A. In-car imaging requirements. 1. Cameraa. The camera unit shall have monochrome progressive scan LPR cameras with a resolution of 1024X946(XGA) @ 30fps. b. The camera unit shall have options to be equipped with a 12mm, 16mm, or 25mm lens. c. The camera unit shall have an operating temperature range from -4°F to 140°F (-20°C to 60°C), with an extended temperature option ranging from -40°F to 140°F (-40°C to 60°C). d. The camera unit shall have a storage temperature range of -40°F to 185°F (-40°C to 85°C). e. The camera unit shall support vibration according to standard MIL-STD 810G 514.6 (Figure 514.6 C-1). f. The camera unit shall resist bumps according to standard IEC 60068-2-29 (Directions: ± X, ± Y, ± Z). g. The camera unit shall resist shock according to standard MIL-STD 810G 516.6. h. The camera unit shall be sealed according to standard IP67 IEC 60529. i. The camera unit shall have a snow, rain, and sun visor. j. The camera unit shall have an integrated pulsed LED illuminator available in 850nm , 740nm and 590nm wavelengths. k. The camera shall have dynamic exposure allowing all-weather reading of dirty or obstructed plates. The camera shall read at skew angles up to 45 degrees. l. The camera status LED shall have the capability of being disabled for covert operations. 2. Image Processing. a. The central processing unit shall have support for international license plate reading b. The central processing unit shall support up to 2 XGA LPR at 30FPS camera unit inputs c. The central processing unit shall have an operating temperature range from -40°F to 150°F (-40°C to 65°C). d. The central processing unit shall have a storage temperature range of -40°F to 185°F (-40°C to 85°C).

B. In-car processing requirements1. The system shall be able to capture vehicles up to differential speeds of 200MPH (320 km/h) to 220mph (355 km/h). 2. The in-vehicle system shall be running at all times when operating within the limits of the City of Sacramento. 3. The in-vehicle software shall be able to run in automatic mode without any user intervention.4. The in-vehicle software shall support up to 4 channels of LPR and process license plate reads from all channels, or one channel at a time (user selectable). 5. The in-vehicle software shall wirelessly download all settings configured centrally from the City of Sacramento, Parking Services Division, BackOffice (BO). 6. The in-vehicle software shall download all software updates configured centrally from the BackOffice (BO) wirelessly. 7. The interface shall provide a live feed of the LPR cameras units (for both the LPR and context camera) to use for calibration, as well as a manual override on the LPR camera exposure settings (default mode is set to automatic). 8. The interface shall provide a form for manually capturing a license plate outside the field of view of the LPR cameras. 9. The interface shall display for every license plate read the license plate sub image, context image of the vehicle, license plate number, GPS location, and timestamp. 10. The interface shall have image magnification controls for the vehicle context image with scrollbars to navigate thru the image. 11. The interface shall display the current date and time in real-time. 12. The in-vehicle software shall support BeNomad maps.13. The interface shall be able to toggle to a map view to view the license plate reads plotted on a Map. The map shall have dynamic zoom and pan controls. 14. The interface shall display the current address and block information (if available on map) in real-time. 15. The in-vehicle software shall support multiple hotlists (blacklists) matching with lists up to 14 million entries long. 16. The interface shall have an indicator to show the real-time status of the hotlist and permit lists (loading in progress, loading complete, error). 17. The in-vehicle software shall have configurable matcher settings applicable to hotlist matching and permit enforcement (OCR equivalents, etc.).

18. The interface shall display hotlist hits with a custom color and sound. 19. The system shall dynamically update the hotlists and contents of the hotlist from the back office during operation via wireless. 20. The in-vehicle software shall support incremental hotlist updates. 21. The interface shall allow editing a license plate read that was incorrectly read (in the event of a hit). 22. The interface shall allow the user to accept/reject a hit. An acceptation or rejection shall present a form to select from custom reasons. System may also prompt the operator to input notes relating to a hit accept. 23. The interface shall have a visual indicator which specifies from which channel the license plate read originated. 24. The interface shall have a visual indicator of pending alarms. 25. The interface shall have an interface to select the zone of enforcement, which could be any geographical zone. 26. The in-vehicle software shall provide the option to circle the license plate in the context image. 27. The interface shall have a diagnostic page to display the real time health of the system. 28. The interface shall have a way to manually toggle license reading on/off. 29. The interface shall have a page to review reads and “hits,” through which the user may scroll or search. 30. The interface shall have a form to enter additional vehicles dynamically into a hotlist, which can have a user-selectable expiry date. Operator can also select attributes from pre-populated forms to describe the entry, as well as enter up to 200 characters of text. 31. The in-vehicle software shall transfer read/hit data in real-time to the BackOffice wirelessly. 32. The in-vehicle software shall offload the read/hit data at the end of the shift to the BackOffice wirelessly. 33. For wireless offload, the in-vehicle application must be able to support 256 bit Rijndael encryption of the offloaded data. 34. The in-vehicle software read/hit wireless transmission shall support buffering to a queue should the connection temporarily be lost. 35. The on-board LPR software shall analyze each frame without requiring external input/output triggering to read the license plate in the camera’s Field of View (FOV).

36. The on-board LPR software shall be able to detect and read license plates with embossed characters, flat characters, and any kind of paint/background. 37. The on-board LPR software shall be able to detect and read license plates with a maximum angle of 45° in front and 70° in depth. 38. The on-board LPR software shall contain an OCR equivalent optimization system to improve discrimination between the similar characters for the license plates found in the City of Sacramento39. The on-board LPR software shall be able to detect and read several types of license plates such as vehicle license plate with one line, two lines, different alphabets on same plate, etc. 40. The on-board LPR software shall be a font independent system. Consequently if license plates contain several font types or new fonts are used in the area, the system shall handle a license plate with these new fonts. 41. When in-vehicle mapping is enabled, user shall be able to navigate in the map view, zoom in and zoom out of the map view. 42. The in-vehicle application shall support the capability to manually capture a still image with the overview camera. 43. The in-vehicle application shall support the capability to automatically capture a vehicle context image with a manually entered license plate read. 44. The in-vehicle application shall support live feed of the context camera such that a user can maneuver the vehicle to optimize the context image before a manual capture. 45. When reviewing reads and hits, a user shall be able to search for a full or partial license plate in the database, with OCR equivalents and fuzzy matching, to determine if a particular license plate has been captured in the system. 46. The in-vehicle application shall be configurable for read privacy control (With read privacy control, a stored read does not include a license plate image cut out, a context image or a license plate interpretation. A stored hit will include a license plate image cut out, a context image and a license plate interpretation irrespective of the configuration of read privacy control.) 47. In order to safeguard the chain of custody, the in-vehicle application shall support data watermarking, which electronically marks every read and hit. If this information were to be modified in any way, the corresponding watermark would not match the data and this would be displayed in the Back-Office application for review. 48. The in-vehicle application shall be able to display statistics on the stored reads and hits including, but not limited to, count per camera and count per hit type. 49. The application shall be responsive in comparing a captured license plate against multiple and voluminous databases with less than a 2 second response to a query of a database containing up to 14,000,000 entries.

50. Upon receiving a hotlist hit, the in-vehicle application will display the following information:a. Image cut out of the license plate.b. Color context image of the vehicle. c. License plate interpretation. d. Camera identification. e. Date and timestamp. f. GPS coordinates or, as an option, street address and map view of the location of the hit. g. Hotlist attributes including name, priority and color. h. Multiple hit indicator i.e. has this read license plate been matched against more than one hotlist entry. i. Other fields on the hotlist such as plate state or category, VIN, etc. 51. Any hits which have not been acknowledged by the user shall be displayed as unresolved hits in the interface until they are acknowledged or resolved. The system must continue to process license plate data in the background and all captured data must be stored. 52. The system shall alert the user of subsequent hits while reviewing hits. 53. The system shall be configurable to limit the number of hits against each hotlist category. 54. Upon notification of a hit, if the user determines the license plate from the hotlist does not correspond to the actual license plate cut out image, the user shall be able to edit the license plate interpretation. The original hit is automatically rejected and the edited license plate is automatically checked against the hotlist database. C. Interfacing requirements. 1. The System must be compatible with the current BackOffice application used by the City of Sacramento, the Genetec Security Center, version 5.2. An authorized City of Sacramento supervisor or manager shall be able to do the following functions: a. Configuration of embedded LPR systems. b. Live event monitoring from the vehicle. c. Reporting on any of the LPR vehicles. d. Dynamic graphical map viewing.2. The new LPR equipment must communicate directly with Security Center without any “middleware” to download the encrypted hotlists already exiting in the Security Center software. 3. The reads and hits must be sent in real time to the Security Center software and stored in the Security Center databases. 4. Contractor’s LPR vehicles must appear in Security Center as individual and separate vehicles. Grouping all reads/hits under a single vehicle entity in Security Center will not be an option.

D 10,000,00011/01/2020082695264X CLE-006525347-07X 1,000,00010,000,000RWR3001204-03(WI)X 22322 10,000,000CLIENT'S PROPERTY
Attn: [email protected] / Fax: (212) 948-0360 N XCONTRACTUAL LIABILITY11/01/2019National Union Fire Insurance Co.511/01/202008/01/2019 3694011/01/2020RAD9437818-03CRIMEC 10,000,0003788510,000,000X 24554Greenwich Insurance Company 1,000,000XEXX
05/18/2020
1,000,00011/01/20192,000,000City of Sacramento is included as additional insured where required by written contract with respect to General Liability and Auto Liability. Liability coverage shall be primary and non-contributory where required by written contract. Waiver of subrogation is applicable where required by written contract. SIR $1,750,000X11/01/2019 915 I St. Sacramento, CA 95814 City of Sacramento Indian Harbor Insurance CompanyXA XL Specialty Insurance CompanyXL Insurance AmericaCN118025105-ALL-StaCr-19-20 EMPLOYEE THEFT OR DISHONESTY11/01/20205,000,000RES9437994F 10,000,0001943710,000,0001,000,00008/01/2020XRWD3001203-03(AOS)EXCESS OF GENERAL LIABILITY 1717 Arch Street MARSH USA INC
X
Philadelphia, PA 19103 (See Attached for Additional Named Insureds) Allied Universal Topco, LLC Conshohocken, PA 19428 161 Washington Street, Suite 600 01615107611/01/2019
Attn: Rebecca Bircher11/01/2019B 11/01/202019445Lexington Insurance Company

Securadyne Systems Texas LLC, dba Allied Universal Technology Services Allied Universal Holdco LLC SFI Electronics, LLC, dba Allied Universal Technology Services Andrews International Government Services, Inc., dba Allied Universal Risk Advisory and Consulting Services Universal Protection Security Systems, LP, dba Allied Universal Technology Services SFI Electronics, LLC, dba Universal Protection Security Systems C & D Enterprises, Inc. Intelligent Access Systems of North Carolina, LLC, dba Securadyne Systems Mid-Atlantic Peoplemark, LLC Guardsmark (Puerto Rico), LLC Universal Protection Security Systems, LP Universal Protection Security Systems, LP, dba Allied Universal Security Systems Spectaguard Acquisition LLC Universal Building Maintenance, LLC Universal Protection Service of Canada Corporation AlliedBarton Security Services LLC, dba Allied Universal Security Services AlliedBarton Security Services LLC Additional Named Insureds:AlliedBarton (NC) LLC, dba Allied Universal Security Services AlliedBarton (NC) LLC Allied Universal Topco, LLCFirst Named Insured:Guardsmark (Puerto Rico), LLC, dba Universal Protection Service, LLC Staff Pro Inc.

AlliedBarton Security Services LP Securadyne Systems Texas LLC Allied Security Holdings LLC SFI Electronics, LLC Andrews International Government Services, Inc. FJC Security Services, Inc. Apollo Security International, Inc. Staff Pro Inc., dba Allied Universal Event Services Securadyne Systems Intermediate LLC Peoplemark, Inc. Guardsmark (Puerto Rico), LLC, dba Allied Universal Security Services, LLC Universal Building Maintenance, LLC, dba Allied Universal Janitorial Services Surveillance Specialties, Ltd., dba Allied Universal Technology Services Intelligent Access Systems of North Carolina, LLC Universal Protection Service of Canada Co., dba Allied Universal Security Services of Canada Co.

MARSH USA INC
Surveillance Specialties, Ltd. Universal Protection Service of Canada Co. (See Attached for Additional Named Insureds) Allied Universal Topco, LLC Conshohocken, PA 19428 161 Washington Street, Suite 600 FJC Security Services, Inc., dba Allied Universal Security Services SFI Electronics, LLC, dba Allied Universal Security Systems Intelligent Access Systems of North Carolina, LLC, dba Allied Universal Technology Services Securadyne Systems Intermediate LLC, dba Allied Universal Technology Services Surveillance Specialties, Ltd., dba Securadyne Systems Northeast AlliedBarton Security Services LP, dba Allied Universal Security Services Coverage effective dates: Universal Thrive Technologies, LLC, dba Allied Universal Technology Services Auto Liability and Workers' Compensation: 01/12/2020Universal Thrive Technologies, LLC, dba Thrive Intelligence SOS Security LLC, dba Allied Universal Risk Advisory and Consulting ServicesAS Solution North America, Inc.U.S. Security Associates, Inc., dba Allied Universal Risk Advisory and Consulting Services Vance International Consulting, Inc.-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------U. S. Security Associates Holdings II Corp. SOS Security LLC, dba Allied Universal Security ServicesTSI Security LLCAS Solution North America, Inc., dba AS SolutionSOS Security LP Universal Protection Service of Seattle, LLC Universal Protection Service, LP, dba Allied Universal Security Services, LP Universal Protection Service, LP Universal Protection Service, LLC, dba Allied Universal Security Services, LLC Universal Protection Service, LP, dba Allied Universal Security Services Universal Protection Service, LP, dba Allied Universal Risk Advisory and Consulting Services Universal Protection Service, LLC Universal Protection Service of Canada Corporation., dba Allied Universal Security Services of Canada Universal Protection Service, LLC, dba Allied Universal Security Services Universal Protection Service, LLC, dba Allied Universal Risk Advisory and Consulting Services U. S. Security Associates Staffing, Inc. First Alarm Security & Patrol, Inc.

Universal Protection Service of Seattle, LLC, dba Allied Universal Security Services Universal Thrive Technologies, LLC General and Umbrella Liability: 12/31/2019Universal Thrive Technologies, LLC, dba Allied Universal Monitoring and Response Center U. S. Security Associates Aviation Services, Inc. U.S. Security Associates, Inc. First Alarm Security & Patrol, Inc., dba First AlarmU. S. Security Associates Holdings, Inc. SOS Security LP, dba Allied Universal Security ServicesFirst Alarm Security & Patrol, Inc., dba First Security ServicesU. S. Security Holdings, Inc.

MARSH USA INC
First Alarm Security & Patrol, Inc., dba First Security (See Attached for Additional Named Insureds) Allied Universal Topco, LLC Conshohocken, PA 19428 161 Washington Street, Suite 600 U. S. Security Associates Holding Corp. Vance Executive Protection, In. The following acquisitions are included for coverage in the policies evidenced above as follows:SOS Security, LLC Universal Services of America, LP

SUPPLEMENTAL CONTRACT
Project Title and Job Number: Date: 4/10/2024
Purchase Order #: Supplemental Contract No.: 6
The City of Sacramento ("City") and Universal Protection Service, LP dba Allied Universal Security Services ("Contractor"), as parties to that certain Contract Services Agreement designated as Contract Number PRC000953, including any and all prior supplemental contracts modifying the contract (the contract and all supplemental contracts are hereafter collectively referred to as the "Contract"), hereby supplement and modify the Contract as follows:

1. The Billable Rates specified in Exhibit B – Attachment 1 – Pricing Schedule of the Contract are amended as follows:

Item Description/Title Hourly Rate
1 Security Guard I $ 29.88
2 Security Guard II $ 30.35
3 Sergeant $ 33.21
4 Lieutenant $ 35.34
5 Site Manager $ 42.56
6 Account Manager $ 59.76
7 Additional Services $ 44.82
8 Mobile Patrol w/cost of vehicle included in rate $ 31.18 These rates represent an increase by 3% from the rates set forth in Supplement Number 5, to match the agreed upon annual increase. These rates are effective 8/25/2024.

2. The maximum not-to-exceed amount that is specified in Exhibit B of the Contract for payment of Contractor's fees and expenses, is Increased by $4,000,000.00 and the Contract’s maximum not-to-exceed amount is amended as follows:

Agreement's original not-to-exceed amount: $ 23,500,000 Net change by previous supplemental contracts: $ 0.00
Not-to-exceed amount prior to this supplemental contract: $ 0.00 Increased by this supplemental contract: $ 4,000,000.00 New not-to exceed amount including all supplemental contracts: $ 27,500,000.00

3. The term of the Contract is extended through 8/24/2025.

4. Contractor warrants and represents that the person or persons executing this supplemental contract on behalf of Contractor is duly authorized by Contractor to sign this supplemental contract and bind Contractor to the terms hereof.

5. Except as specifically revised herein, all terms and conditions of the Contract shall remain in full force and effect, and Contractor shall perform as required under the Contract, as supplemented and modified by this supplement.