City of Sacramento
City Council - 5PM Report
915 I Street Sacramento, CA 95814
www.cityofsacramento.org
File ID: 2025-00506 2/25/2025 Consent Item 6.
Contract: Increase of Fiscal Year 2024/25 Renewal of Maintenance/Technical Support Service Agreements for Citywide Technology Related Software and Hardware File ID: 2025-00506
Location: Citywide
Recommendation: Pass a Motion authorizing the City Manager or City Manager’s designee to 1) increase the City’s purchase authorization to renew annual software maintenance, subscriptions, and technical support services under City Agreement 2022-0445 with Online Solutions, LLC by $144,818, for a new not-to-exceed amount of $577,418.
Contact: Darin Arcolino, Chief Information Officer, (916) 808-0402, [email protected]; Ignacio Estevez, IT Manager, (916) 808-7349, [email protected]; Cassy Vaioleti, Program Specialist, (916) 808-8047, [email protected]; IT Department Presenter: None
Attachments:
1-Description/Analysis
Description/Analysis
Issue Detail: On June 18, 2024, the City Council authorized the renewal of annual software licenses and subscriptions, hardware and software maintenance, and technical support service agreements for over 15 citywide IT systems.
Online Solutions, LLC manufactures and supports the City’s Citizenserve software, a cloud-based code enforcement case management software solution used for automating the review, inspection scheduling, approval, and case resolution processes for the City’s code enforcement cases. The solution provides online tools for citizens to report and track their concerns while enabling code officers to be effective and efficient.
The IT Department is coordinating a project to transition the Code Enforcement division to a new system, which is experiencing delays, resulting in the need to continue the support and maintenance with the current vendor for Fiscal Year 2025. The additional software maintenance/subscriptions and
File ID: 2025-00506 2/25/2025 Consent Item 6.
technical services with Online Solutions LLC are for the following:
Vendor
Name
Amount City AgreementPurchase Description Reason for Change Online
Solutions
$144,818 City Agreement
2022-0445
Citizenserve software for
maintenance of code
enforcement software
Authorization to purchase
software maintenance/
subscription, and technical
services.
Policy Considerations: The recommendations in this report are in accordance with the goals, objectives, initiatives and operating principles of the IT Department, Sacramento City Code chapters
3.56, 3.64, and 3.68, and Administrative Policy Nos. 4001, 4104 and 4102.
Economic Impacts: None.
Environmental Considerations: No environmental review is necessary because the recommendations in this report involve the purchase of IT goods and services which are not considered to be a “project” as proscribed in California Environmental Quality Act Guidelines, (“CEQA”). (CEQA Guidelines section 15378(b)(2)).
Sustainability: Not applicable.
Commission/Committee Action: Not applicable.
Rationale for Recommendation: Increasing the amount for Online Solutions LLC, identified above, will support the City’s code enforcement operations.
Financial Considerations: The purchases will be funded from the Community Development Department’s enterprise, operating, and multiyear operating program (MYOP) budgets. An additional purchase of $144,818 is necessary to continue supporting the case management system.
Local Business Enterprise (LBE): The City’s LBE program does not apply to cooperative purchasing agreements that result from another public agency’s competitively-bid process.