Item 04 2025-00985 Agreement - Citywide Unarmed Uniformed Security Guard Services from Universal Protection Service, dba Allied Universal [Published for 10-Day Review 06.06.2025]

City of Sacramento
City Council - 2PM Report
915 I Street Sacramento, CA 95814
www.cityofsacramento.org
File ID: 2025-00985 6/17/2025 Item 4.

Agreement: Citywide Unarmed Uniformed Security Guard Services from Universal Protection Service, dba Allied Universal [Published for 10-Day Review 06/06/2025] File ID: 2025-00985
Location: Citywide
Recommendation: Pass a Motion authorizing the Interim City Manager or designee to execute a one-year contract with four one-year renewal options, for Unarmed Uniformed Security Guard Services from Universal Protection Service, dba Allied Universal, with a total not-to-exceed amount of $42 million over the potential 5-year term.

Contact: Ashley Petralli, Program Manager, (916) 808-5749, [email protected]; Dayana Reyes Zanaska, Procurement Manager, (916) 808-5524, [email protected]; Peter Coletto, Director of Finance, (916) 808-5416, [email protected]; Department of Finance
Presenter: None
Attachments:
1-Description/Analysis
2-Contract PRC003530
Description/Analysis
Issue Detail: The City currently utilizes unarmed uniformed security guard services for approximately 32 City owned facilities and for miscellaneous events as needed. The existing Unarmed Uniformed Security Guard Services Contract No. PRC00953 with Universal Protection Service, dba Allied Universal will expire August 24, 2025. The City issued a Request for Proposal (RFP) P25061521006 on January 21, 2025. A total of 13 contractors responded to the RFP and Universal Protection Service, dba Allied Universal was determined to be the highest-ranking proposer.

Policy Considerations: The recommendations in this report are in accordance with the City standards for non-professional service agreements and security-guard service contracts (City Code Chapter 3.56).

City Code Section 4.04.020 and Council Rules of Procedure (Chapter 7, Section E.2.d) mandate that

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File ID: 2025-00985 6/17/2025 Item 4.
unless waived by a two-thirds vote of the City Council, all labor agreements and all agreements greater than $1,000,000 shall be made available to the public at least ten (10) days prior to Council action. This item was published for 10-day review on June 6, 2025, as required.

Economic Impacts: None.

Environmental Considerations: California Environmental Quality Act (CEQA): This report concerns administrative activities that do not constitute a “project” as defined by the CEQA Guidelines Sections 15378(b)(2) and 15378(b)(4) and are not subject to the provisions of CEQA. (CEQA Guidelines15060 (c)(3)).

Sustainability: Not applicable.

Commission/Committee Action: Not applicable.

Rationale for Recommendation: The existing contract for unarmed uniformed security guard services, PRC000953, with Universal Protection Service, dba Allied Universal, will expire on August 24, 2025. On January 21, 2025, the City posted a RFP P25061521006 to solicit proposals from qualified contractors for the ongoing need for these services. This RFP closed on February 27, 2025 and the City received a total of 13 proposals. Nine (9) proposals were determined to be non- responsive as they did not meet the minimum qualifications of the RFP. An evaluation panel made up of City and County staff reviewed the four (4) responsive proposals and scored each proposal according to pre-determined evaluation criteria which included qualifications and experience, capacity and capability, employment practices, cost, RFP response, and references. After proposal evaluation, the two highest-ranking contractors were interviewed, and additional scores were added for presentation, critical problem-solving skills, and communication. After all evaluations and interviews were complete, the evaluation panel determined that Universal Protection Service, dba Allied Universal is the highest-ranking proposer. As the incumbent, Allied Universal will utilize the current security professionals working at City sites.

The recommended not-to-exceed amount of $42 million includes estimated annual price increases aligned with the increases to the City’s Living Wage Ordinance and/or increased costs associated with the contractors collective bargaining agreement and contingencies for increased levels of service.

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File ID: 2025-00985 6/17/2025 Item 4.

Fiscal Year Security
Estimated
Hours
Estimated Annual
Increase
Extended Rate (including
additional vehicle cost)
FY2025/26 211,148 N/A $ 6,981,447.96 FY2026/27 211,148 3.22% $ 7,206,250.58 FY2027/28 211,148 3.22% $ 7,438,291.85 FY2028/29 211,148 3.22% $ 7,677,804.85 FY2029/30 211,148 3.22% $ 7,925,030.17 Total 1,055,740 $ 37,228,825.42
The recommended contract period is one year, beginning August 25, 2025, with the option to renew for four additional one-year terms. If all options to renew are exercised, the contract will expire on August 25, 2030, after a five-year total term.

Financial Considerations: Security services are subject to funding availability in the adopted budget for the applicable fiscal year. Individual departments will authorize services on this agreement as needed and will utilize their department approved operating budgets.

Local Business Enterprise (LBE): Universal Protection Service, dba Allied Universal qualifies as a Local Business as required by the City’s Local Business Enterprise Program.

Attestation to Union Requirements: Pursuant to Ordinance No. 2024-0016, adopted by the Sacramento City Council on June 25, 2024, which revised City Code section 3.56.070, the employees who will provide services under this contract will be covered by a collective bargaining agreement that meets the criteria set forth in California Labor Code section 238.5.

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Submitted by:Pete SinghGeneral ManagerAllied Universal Security ServicesPhone: (707) 290-7789Email: [email protected] Building a Strong Partnership: A Proposal for The City of SacramentoRFP: P25061521006Unarmed Uniformed Security Guards Allied Universal®Response to The City of Sacramento2024 Table of Contents Table of ContentsAttachment 1 -Proposal Signature Form........................................................................................ 3Attachment 2 -Payment Discount Form ......................................................................................... 4Attachment 3 -Equal Benefits Ordinance Declaration of Compliance......................................... 5Attachment 4 -Local Business Enterprise Participation Form..................................................... 7Attachment 5 – Qualifications and Considerations Questionnaire .............................................. 8Attachment 6 – Attestation to Union Requirement for Security Contracts .................................. 9Attachment 7: Specifications for Mobile License Plate Recognition (LPR) ............................... 20Attachment 8 – Fee Schedule ........................................................................................................ 21Notes to pricing.............................................................................................................................. 221. Company Profile.......................................................................................................................... 232. References................................................................................................................................... 553. Background Check ..................................................................................................................... 564. Work Plan and Schedule ............................................................................................................ 585. Uniforms and Vehicles................................................................................................................ 636. Employment Practices................................................................................................................ 683.5 Performance Bond .................................................................................................................... 813.6 Certificate of Insurance ............................................................................................................ 863.7 Business Operations Tax Certificate....................................................................................... 87 Allied Universal®Response to The City of Sacramento2024 1 February 27, 2025Ashley PetralliProgram ManagerThe City of SacramentoDepartment of Finance- Procurement Division915 I Street, Sacramento, CA 95814Dear Ashley,Allied Universal is honored to present our proposal for continued security services with The City of Sacramento. As your incumbent security partner, we possess a deep understanding of your operational framework, organizational culture, and security imperatives. We recognize the significance of this decision and remain committed to delivering best-in-class security solutions that reinforce the safety and integrity of city operations.Over the course of our partnership, Allied Universal Management has proactively collaborated with municipal leadership to enhance security measures and operational efficiency. Some of our key contributions include:Incident Reporting & Threat Management– We worked closely with the city administration to establish a structured protocol for reporting and documenting security threats or violent incidents at assigned sites. When HELIAUS reports are generated, our team ensures direct transmission to designated city personnel for seamless integration into municipal records.Event Security Coordination– Our team has successfully provided security coverage for various city events, often accommodating requests with less than 24 hours of notice. From single-day community center rentals to seasonal sporting leagues and extended mobile patrols at municipal water treatment facilities, we have demonstrated adaptability and commitment to safeguarding public assets.Expansion of Security Services– We played an instrumental role in onboarding new municipal partners and launching multiple security job sites. By working closely with the city’s procurement team, we facilitated communication between key stakeholders to ensure funding approvals while upholding Allied Universal and Cal/OSHA safety standards.Strategic Personnel Placement– Our management team successfully filled two site manager and two site supervisor positions, inviting city representatives to participate in the selection process in an advisory capacity to ensure alignment with municipal expectations.Law Enforcement Collaboration– Key Allied Universal personnel, including members of the municipal parking division, participated in specialized training with the city’s police department, earning authorization to enforce the 602 Notice of Trespass program and enhance security enforcement efforts.Community Engagement Initiatives– We actively participated in the semi-annual marina potluck to foster stronger collaboration between the Security Team and municipal leadership, reinforcing our shared commitment to public safety.Recognition of Exceptional Service – To maintain high morale and service excellence, we implemented an “on-the-spot” awards program to recognize security personnel who demonstrated outstanding service in protecting both city operations and the general public.

Allied Universal®Response to The City of Sacramento2024 2 Upon contract renewal, we view this transition as a strategic opportunity to refine our existing program and further enhance security effectiveness. Our executive leadership and designated account management team will:Express our sincere gratitude for The City of Sacramento’s continued trust in Allied Universal.Brief our operations teams on the renewal process to ensure continuity in high-quality service.Conduct a thorough review with operational teams to incorporate agreed-upon modifications.Revise and update the Contract Profile to align with union guidelines and obligations.Provide strategic recommendations for programmatic enhancements.Offer supplementary training for personnel to maintain compliance with evolving security standards.Establish Monthly OBRs and Quarterly QBRs meetings to maintain proactive communication on Security Program performance.Allied Universal’s commitment to quality and excellence differentiates us within the industry. Our structured policies, standardized processes, and innovative programs are designed to ensure continuous fulfillment of client expectations. We proactively solicit feedback from both clients and employees, allowing us to implement enhancements that validate performance benchmarks and reinforce excellence in service delivery.As a trusted partner, we remain steadfast in our mission to safeguard The City of Sacramento with the highest level of professionalism and vigilance. We look forward to the opportunity to continue this valued partnership and welcome further discussions to address any questions regarding our proposal.Thank you for your time and consideration. We appreciate the opportunity to serve and protect The City of Sacramento. Please feel free to contact me at your convenience to discuss our proposal in greater detail.Sincerely,Pete SinghGeneral Manager Allied Universal®Response to The City of Sacramento2024 3 ATTACHMENT 1 -PROPOSAL SIGNATURE FORM

Allied Universal®Response to The City of Sacramento2024 4 ATTACHMENT 2 -PAYMENT DISCOUNT FORM

Allied Universal®Response to The City of Sacramento2024 5 ATTACHMENT 3 -EQUAL BENEFITS ORDINANCE DECLARATION OF COMPLIANCE

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Allied Universal®Response to The City of Sacramento2024 7 ATTACHMENT 4 -LOCAL BUSINESS ENTERPRISE PARTICIPATION FORM

Allied Universal®Response to The City of Sacramento2024 8 ATTACHMENT 5 – QUALIFICATIONS AND CONSIDERATIONS QUESTIONNAIRE

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Allied Universal®Response to The City of Sacramento2024 17 ATTACHMENT 6 – ATTESTATION TO UNION REQUIREMENT FOR SECURITY CONTRACTS

Allied Universal®Response to The City of Sacramento2024 18 Allied Universal is a current signatory to the Service Employees International Union, United Service Workers West (SEIU-USWW) Sacramento Area Master Collective Bargaining Agreement. See below for CBA cover and preamble confirming our participation and representation with the union.

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Allied Universal®Response to The City of Sacramento2024 20 ATTACHMENT 7: SPECIFICATIONS FOR MOBILE LICENSE PLATE RECOGNITION (LPR)As the current provider, all vehicles for the City of Sacramento are equipped with LPR, ensuring full compliance with the City's LPR requirements. Allied Universal is dedicated to upholding the highest standards and ensuring reliability for the City of Sacramento.Allied Universal LPR Vehicles are outfitted with Genetec AutoVu Sharp Z3 LPR readers. Features include:Powered by AutoVu MLC machine learning-based engine.Built-in vehicle type, color, and plate origin recognition analyticsUltra-low reading latency3 optical sensorsModular architecture designed to evolve seamlesslyOptional advanced GPS positioning with dead reckoningUp to 4 high-definition ALPR cameras on the same base unitUnified with Genetec Security Center

Allied Universal®Response to The City of Sacramento2024 21 ATTACHMENT 8 – FEE SCHEDULE

Allied Universal®Response to The City of Sacramento2024 22 NOTES TO PRICINGOvertime requests to be billed at 1.5 times straight-time bill rates.Holiday hours worked to be billed at 1.5 times straight-time bill rates.Bill rates are not inclusive of sales and use tax.Bill rates are inclusive of the following items:-Wage-Payroll Taxes: FICA, FUTA, SUTA-Insurances: WCI, GLI-Medical: Health, Dental, Vision-Sick coverage – Compliant with local city and state mandates-Vacation coverage-Training – pre-assignment, on-the-job, refresher-Non-billed overtime-Uniforms-Background/Drug Screening-(2) Vehicles-(20) HELIAUS -Account Manager’s Salary-Corporate and Branch Overhead-ProfitDirect Billed:-Two (2) additional vehicles [line item 9 &10] provided on the pricing document will be billed as incurred.Proposed billing rates are based upon net 30-day payment terms.The Billing Rates specified herein will remain valid for the first twelve (12) months of the initial term. After that, they will increase annually, effective on the anniversary of the Commencement Date, based upon minimum wage adjustments from CBA negotiations, mandated benefits, and/or insurance costs.

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1. COMPANY PROFILEa. Founding date (month and year)Allied Universal was founded in 1957. b. Company size – staff and client base (i.e., local, regional, statewide, etc.) Number of Staff (employees)Number of ClientsLocally 2,043 677Regionally25,360 1,670Statewide50,125 2,034c. Types of Services providedSince 1957, Allied Universal has kept people safe, protecting our clients' brands, and providing peace of mind through our dedication to quality leadership, industry expertise, and our commitment to building unparalleled employee and client relationships.As a leading provider of security and facility services in North America, with nearly 300,000 Security Professionals protecting over 50,000 client sites, Allied Universal is There for you.®ENHANCED PROTECTION SERVICESActive Law EnforcementK9 SecurityDisaster and Emergency ResponseExecutive ProtectionIntelligence as a ServiceInvestigationsRisk and Vulnerability ConsultingSmartTech®and CBRNE ScreeningINTEGRATED TECHNOLOGY SERVICESSecurity Lifecycle ServicesSecurity AssessmentsVideo SurveillanceAccess ControlIntrusion DetectionIdentity ManagementGSOC as a ServiceHosted and Managed ServicesFire Alarm Services Allied Universal®Response to The City of Sacramento2024 24 Robotics and Autonomous TechnologyEmergency CommunicationSecurity Program Analytics by HELIAUS®EVENT SERVICESCrowd ManagementEvent Security StaffingEvent Special ServicesCorporate EventsRed Team AuditsPROFESSIONAL SERVICESJanitorial ServicesFacility Maintenance ServicesInsurance Claim SolutionsWorkforce SolutionsCash Inventory Management SolutionsElectronic MonitoringSERVICES PROVIDED FOR THE CITY OF SACRAMENTOThroughout our 5 Years of partnership with the City of Sacramento, we have adopted a personalized and integrated approach to meet your needs. We have fully immersed ourselves in the City's culture, mission, and values to deliver proactive security services and cutting-edge smart technology tailored to your diverse security operations. Allied Universal will continue to provide exceptional security solutions, allowing you the freedom to focus on creating, producing, and innovating within your core business.As your current trusted security partner, we’ve provided the following offerings during our tenure:1. Incident Reporting & Threat ManagementImplementation of structured protocols for reporting and documenting security threats or violent incidents.Direct transmission of HELIAUS-generated reports to designated city personnel for seamless integration into municipal records.Continuous monitoring and analysis to identify security trends and mitigate future risks.2. Event Security CoordinationSecurity coverage for city events, including last-minute and large-scale requests.Protection services for single-day rentals, seasonal sporting leagues, and extended patrols at municipal facilities.Crowd management, access control, and emergency response planning.3. Expansion of Security ServicesOnboarding of new municipal partners and launching security job sites.Collaboration with city procurement teams to secure funding approvals.

Allied Universal®Response to The City of Sacramento2024 25 Adherence to AUS and Cal/OSHA safety standards for all security deployments.5. Law Enforcement CollaborationSpecialized training with local law enforcement agencies.Authorized enforcement of the 602 Notice of Trespass program.Coordination with municipal parking divisions and other city departments for security enforcement.6. Community Engagement InitiativesActive participation in community events such as the semi-annual marina potluck.Strengthening relationships between security teams and municipal leadership.Promoting public safety awareness and trust-building initiatives.8. Mobile Patrol & Alarm ResponseMarked vehicle patrol services.Rapid response to alarms, disturbances, and emergencies.Scheduled perimeter checks to deter unauthorized access.9. Access Control & Visitor ManagementMonitoring and controlling access to restricted areas.Verification of credentials and visitor logs.Integration of electronic access control systems.10. Fire Watch & Emergency ResponseTrained personnel to monitor and mitigate fire hazards.Immediate response to fire alarms and emergencies.Coordination with fire departments and emergency responders.11. Workplace Violence Prevention & Crisis ManagementDe-escalation training for security personnel.On-site intervention for workplace disturbances.Crisis management planning and response execution.12. Emergency Preparedness & Business ContinuitySecurity planning for natural disasters, civil unrest, and other crises.Coordination with government agencies for disaster response.Business continuity strategies to maintain security operations.d. Number of years providing service within the City of Sacramento.Allied Universal has been the City of Sacramento’s trusted security provider since August 2020. Since the start of the contract, Allied Universal and the local Sacramento team have taken great pride in partnering with the City of Sacramento clients to ensure all security needs have been supported and met.

Allied Universal®Response to The City of Sacramento2024 26 e. Organizational chart – Submit a copy of your company’s organizational chart(s) – corporate and local levels as applicable. Local organizational chart shall include names of managers.LOCAL SACRAMENTO ORGANIZATIONAL CHART

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CORPORATE ORGANIZATIONAL CHART

Allied Universal®Response to The City of Sacramento2024 28 f. Required Licenses and permits – Submit a copy of Private Patrol Operator Branch Certificate, City of Sacramento Private Patrol Security Permit issued by Sacramento PD, and General Business License.

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Allied Universal®Response to The City of Sacramento2024 31 g. Additional certificates and permits – Submit copies of City of Sacramento Business Operations Tax Certificate and City of Sacramento Private Patrol Security Permit issued by the Sacramento Police Department. If not available, please acknowledge that, if awarded a contract, this certificate and permit must be obtained by the Contractor prior to contract award. h. Location of the office from which the work will be provided and the staff allocation at that office.Local Sacramento Branch Office:8950 Cal Center Drive #115, Sacramento, CA 95826Staff Allocation:The Sacramento Office currently employs 2,043 employees. i. Identify the Project Team: Identify the personnel that will be assigned to the project, their credentials and their experience with similar projects including the account manager. Include biographies and contact information for the leading team members.To ensure the highest standards of collaboration and continued operational excellence across allCity of Sacramento department engagements, we present a dedicated teamof senior management personnel who will continue to oversee contract execution. Each member brings a wealth of relevant experience and expertise, ensuring effective collaboration and the successful execution of the contract. Each of their roles is meticulously designed to foster seamless integration and high performance across all of the City of Sacramento's departments.

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Allied Universal®Response to The City of Sacramento2024 36 ADDITIONAL SUPPORT: GOVERNMENT SERVICES SUBJECT MATTER EXPERTS

Allied Universal®Response to The City of Sacramento2024 37 j. Identify all available equipment, programs and systems to perform the work, i.e., 24-hour Communications Center, Tour Confirmation System (currently Vision) or Tracking System such as Vision (currently used) or similar to monitor security rounds cellular phones with 2-way radios, License Plate Recognition (LPR) Software, etc.Allied Universal will deploy several key technologies in support of the program which will support effective management of the workforce, support contract compliance, communications, and training. These technologies also offer transparency to key County stakeholders in a wide variety of ways including staffing schedules, training compliance, invoicing, incident reporting, and other metrics that matter to you. As your current partner in security, we are committed to ensuring that all employees are equipped with the necessary communication devices to perform their duties effectively. We provide a range of devices that include features to facilitate seamless communication among the team.ALLIED UNIVERSAL LPR TECHNOLOGY – CITY OF SACRAMENTOAllied Universal provides advanced security patrol services for the City of Sacramento with 2 vehicles outfitted with LPR’s, ensuring full compliance with License Plate Recognition (LPR) requirements. Our cutting-edge technology and expert training enhance safety, efficiency, and compliance.KEY FEATURESLPR-Equipped Patrol VehiclesOur two patrol vehicles utilize Genetec AutoVu Sharp Z3 LPR readersfor real-time vehicle identification and monitoring, featuring:Machine Learning Enginefor superior accuracy.Built-in Analyticsfor vehicle type, color, and plate origin recognition.Ultra-Low Latencyfor instant data processing.Seamless Integrationwith Genetec Security Center.Optional Advanced GPS Positioningfor precise tracking.Highly Trained Patrol PersonnelOur security officers complete a 16-hour training program, covering:Defensive Driving – Safe urban navigation and city compliance.Situational Awareness – Threat assessment and proactive decision-making.De-escalation Tactics – Conflict resolution and effective communication.BenefitsEnhanced Safety – Proactive deterrence of unauthorized activity.Real-Time Security Insights – Improved operational awareness.Scalable & Adaptive Solutions – Integration with existing infrastructure.Ongoing Professional Development – Leadership and skill enhancement.

Allied Universal®Response to The City of Sacramento2024 38 COMMITMENT TO EXCELLENCEBy combining innovative LPR technology with highly trained personnel, Allied Universal ensures a safe, secure, and compliantenvironment tailored to Sacramento’s needs.SECURITY SERVICE OFFERINGS: HELIAUS TECHNOLOGY PLATFORMOverview of the HELIAUS Technology PlatformHELIAUS is an advanced security technology platform designed to enhance situational awareness, streamline incident reporting, and optimize security operations. Tailored for the City of Sacramento’s security needs, HELIAUS ensures real-time data sharing, AI-powered insights, and comprehensive security management. Allied Universal currently has 20 devices deployed to City of Sacramento locations. Key Components of HELIAUS1. HELIAUS MobileProvides Security Professionals with real-time post-orders and operational guidance.Serves as a virtual coach, offering automated workflows based on location and tasks.Enables instant incident and event reporting through speech-to-text, photos, and video uploads.2. HELIAUS PortalCentralized dashboard for monitoring security trends and operational data.Real-time officer tracking, heat maps, and compliance monitoring.Customizable reporting, alerts, and workflow management to improve security response.Key Features & FunctionalitiesCustomizable Dashboards & ReportingFully configurable interface for city representatives and Allied Universal management.Real-time access to security data including tour results, incidents, officer tracking, and compliance reports.On-demand reporting via text and email notifications.AI-Powered Dynamic Tours & RoutingPre-programmed static toursor AI-recommended dynamic toursoptimize security coverage.GPS tracking and NFC scanning ensure compliance with security patrol routes.Automated alerts notify supervisors if tours are missed or incomplete.Incident & Event ReportingReal-time logging of security incidents, maintenance issues, safety hazards, and suspicious activity.Secure multimedia uploads (photos, videos) for accurate documentation.Automated notifications to key personnel for swift resolution.

Allied Universal®Response to The City of Sacramento2024 39 Occupancy & Visitor ManagementTracks zone-based occupancy levels to manage crowd control and compliance.Streamlined visitor and vehicle check-in process with ID scanning, license plate logging, and badge issuance.Facial recognition integration for barred visitor management.Security Task Management & CommunicationTask assignments and messaging directly within HELIAUS Mobile.Emergency notifications and direct alerts to on-duty Security Professionals.Workflow automation for follow-ups, inspections, and compliance tracking.Fire & Safety InspectionsDigital checklists ensure fire extinguishers, AEDs, and first-aid kits are compliant and operational.Immediate alerts for malfunctions, reducing risk and ensuring safety readiness.Emergency & SOS FeaturesOne-touch SOS activationinstantly notifies emergency responders and security personnel.Auto-records emergency incidents and uploads data to the cloud for incident review.Lost & Found TrackingDigital reporting system for lost and found items with photos, claimant details, and verification.Streamlined return process ensures proper handling of lost property.Custom Forms & Compliance TrackingConverts paper-based processes into digital, site-specific formsstored in HELIAUS.Ensures compliance with security protocols, OSHA standards, and city-specific requirements.A sample HELIAUS Dashboard is attached below for location-Capitol Garage 1126 11thSacramento, CA 95814 Allied Universal®Response to The City of Sacramento2024 40 HELIAUS®: REVOLUTIONIZING SECURITY OPERATIONS WITH AI-DRIVEN INSIGHTS FOR THE CITY OF SACRAMENTOHELIAUS®, Allied Universal's proprietary platform, is the smart technology of tomorrow that places insight into the hands of Security Professionals to better protect the City of Sacramento's people, brand, and assets. Leveraging a sophisticated artificial intelligence (AI) engine that uses powerful algorithms to generate risk-averse recommendations, HELIAUS offers a fundamental shift in integrated security solutions.HELIAUS is not just a tour or incident management system, is a comprehensive workforce management solution. With HELIAUS at the center of the City of Sacramento's security operations, your Security Professionals are always connected and engaged, situationally informed, and armed with the right recommendations to create safer, more secure environments.

Allied Universal®Response to The City of Sacramento2024 41 HELIAUS - TECHNOLOGY PLATFORMHELIAUS provides instant post orders, incident reporting, GPS tracking, visitor logging, and more. Every aspect can be tailored to the City of Sacramento's security program, vertical market, location, business model, or site-specific needs.HELIAUS consists of two parts, HELIAUS Mobile and HELIAUS Portal.Our HELIAUS mobiledevice allows Security Professionals to share information and acts as a virtual coach on post.HELIAUS portalprovides real-time site and historical information to identify trends and develop future insights.

Allied Universal®Response to The City of Sacramento2024 42 CUSTOMIZABLE DASHBOARDS AND REPORTINGThe HELIAUS online portal, accessible by Allied Universal management as well as the City of Sacramento representatives, is the most powerful security intelligence management dashboard available in the industry. With your configurable and detailed dashboard, your representatives can access all of your data quickly and easily in one place, creating one security ecosystem for your site.Widgets available for your dashboards include:Tour resultsIncidentsOfficer trackingActivity heat mapsTraining and certification compliancePost ordersBusiness intelligenceHELIAUS allows scheduled and on-demand reporting via text or email, giving the City of Sacramento total control of the information. In addition, we can set up key alerts tied to specific types of reports. For example, if a Security Professional notices an incident while on duty, they can fill out a customized report through our system that will notify key points of contact in real time for resolution.QUICKLY IDENTIFY SAFETY AND SECURITY TRENDSThe HELIAUS dashboard will allow the City of Sacramento to view historical trends that are customizable by date, category, and location. These insights provide you with a full view of your site, allowing you to adjust resources and responses as needed through the HELIAUS tour and workflow applications.CONFIGURABLE TOURS AND WORKFLOWSWhile Security Professionals send data to the online portal, they also receive post-order instructions in real-time. Through HELIAUS, we can program custom workflows to virtually coach Security Professionals when they scan an NFC tag, approach a beacon, or enter a specified GPS zone. Tasks assigned to areas can include following checklists, taking videos or photos, sending the client an email or text message, answering follow-up questions, and more.TOUR ROUTINGHELIAUS allows for the programming of tours based on each site location. Tour schedules determine which zones Security Professionals should visit, what activities should be performed in each zone, and when each zone should be visited. The progress of these tours is tracked in real-time through the portal along with any data Security Professionals capture along the route. If a tour is missed, our security teams are immediately alerted to correct the issue.HELIAUS allows for two types of tour routes: pre-programmed static tours defined by the security management team and dynamic tours generated based on AI recommendations.

Allied Universal®Response to The City of Sacramento2024 43 AI-POWERED DYNAMIC TOURSWith dynamic tours, our AI engine collects and analyzes data to find trends and potential deficiencies to correct. These recommendations then become actionable by putting Security Professionals in the right place at the right time to help drive prescriptive post orders and better outcomes for your site. HELIAUS recommendations improve your security team's decision-making and create efficiencies that reduce the frequency and impact of incidents, creating savings for your business.ADDITIONAL MOBILE CAPABILITIESOutside of the tour and activity tracking functions of HELIAUS, it also aids with:Incident Reporting- The city of Sacramentos security team can create incident reports on the go, filling out key details by typing or simply speaking into their phone. Incident reports are categorized and can be accompanied by photos, videos, and additional notes.Event Reporting- Similar to incident reporting, this feature allows Security Professionals to document activities such as maintenance issues, slip and fall hazards, suspicious activity, and more while on the go.Tasks and Messages- The city of Sacramento can send messages and assign tasks to Security Professionals while on duty. This feature keeps the Security Professional in the HELIAUS app while allowing Supervisors to communicate important information such as emergency notifications or special events.Visitor and Vehicle Management- Security Professionals can check in or out anyone coming on or off your property. This configurable setup can collect a variety of information, scan identification, provide access badges, collect license plate numbers, or take photos of visitors and vehicles while cross-checking individuals against our barred visitor application that utilizes facial recognition. This can help expedite check-in for your employees, contractors, and visitors.Fire and Safety Inspections- Equipping our Security Professionals with the Fire and Safety module ensures your fire extinguishers, AEDs, first aid kits, and more are fully functional and compliant with industry regulations. The module provides step-by-step instructions, real-time documentation, and instant alerts if malfunctions or irregularities are identifiedSOS- This feature puts the security professional in immediate contact with 911 in case of emergencies. At the same time, HELIAUS records an event for upload to the cloud and alerts other Security Professionals in the area of the emergency.Occupancy Monitoring- HELIAUS can track pre-determined zone-based occupancy levels as people enter and exit your sites.Lost and Found- HELIAUS can track any lost or found items, including the reporting party's information, photos, and details of the lost or found item. This capability allows us to notify and verify property is returned to the rightful ownerCustom Forms- HELIAUS can quickly transform any site-specific forms to be completed and stored inside of HELIAUS. Forms can include a variety of custom fields to ensure all of your required information is collected and properly stored electronically.

Allied Universal®Response to The City of Sacramento2024 44 In addition, Allied Universal will leverage the tools and technology available for the City of Sacramentoto enhance response times, operations, and communication.Mercury -Transcending traditional texting and radio communications, our Mercury communication system streamlines all directives and messaging, and seamlessly integrates with Security Professionals’ HELIAUS devices to ensure they receive all urgent communications in one place. By establishing a direct line of contact to your security team through our secured online network, Operation Managers and Shift Leaders benefit from Mercury’s quick and responsive checks and balances. Allied Universal Security Professionals receive detailed messages throughout their shift. With a clear system for employee engagement and rich task management capabilities, Mercury grants our managers, Security Professionals, and operations teams the ability to succeed with elevated situational awareness.LISA -Our Live Interactive Support AI (LISA) connects Security Professionals and operations teams with AI-powered text messaging. LISA enhances the experience for Security Professionals and Supervisors at the City of Sacramento sites by providing automated timekeeping, smart scheduling, and addressing real-time no-shows. LISA can fill vacancies, alert supervisors, reassign posts, and confirm arrivals. Operating independently, LISA adapts to changes, creates goals, and improves your security program. Above all, LISA is conversational, helpful, and fun to text with, using advanced reasoning to make decisions and learn. LISA will also communicate with Security Professionals through Mercury.SERVICES ASSURANCE CENTER (24-HOUR COMMUNICATION CENTER)Allied Universal's Service Assurance Center provides an additional level of portfolio-wide support to ensure the city of Sacramento's needs are met after hours and in emergencies by our trained and knowledgeable staff. Located in our Technology Center in Richardson, Texas, the Service Assurance Center offers:

Allied Universal®Response to The City of Sacramento2024 45 k. Tracking System must include non-replicable tokens and provide electronic record keeping and notification of schedule changes, absences, incidents, missed schedule sequential tours, notes, breaks lunches, start and end times, etc. and must be viewable by the City.Allied Universal's proprietary platform, HELIAUS®, offers a comprehensive tracking system that meets all the requirements mentioned above. HELIAUS includes non-replicable tokens, electronic record-keeping, and notifications for schedule changes, absences, incidents, missed sequential tours, notes, breaks, lunches, start and end times, and more. This system is fully viewable by the City of Sacramento.HELIAUS consists of two parts: HELIAUS Mobile and the HELIAUS portal. The mobile device allows Security Professionals to share information and acts as a virtual coach on post, while the portal provides real-time site and historical information to identify trends and develop future insights. Every aspect of HELIAUS is tailored to the City of Sacramento's security program, vertical market, location, business model, or site-specific needs.Moreover, HELIAUS allows for the programming of tours based on each site location. Tour schedules determine which zones Security Professionals should visit, what activities should be performed in each zone, and when each zone should be visited. The progress of these tours is tracked in real-time through the portal, along with any data Security Professionals capture along the route. If a tour is missed, the security teams are immediately alerted to correct the issue.Additionally, Allied Universal utilizes a full array of integrated and automated real-time schedule monitoring systems to electronically collect the check-in and check-out times of all Security Professionals. This includes TeamTime, PostWatch™, HELIAUS electronic reporting, and biometric solutions. Their integrated ERP systems enable schedulers to review and approve shifts and confirm post-coverage in real time. With instant notifications to Supervisors of schedule gaps, they can ensure uninterrupted coverage and provide seamless security program management.l. How many employees does your company currently have? Number of full-time employees: Number of part-time employees: Number of on-call employees:COMPANY WIDEFull-time: 216,612 employeesPart-time: 49,981 employeesNumber of on-call employees: 2,043 LOCAL SACRAMENTO BRANCHFull-time: 1,647 employeesPart-time: 381 employeesNumber of on-call employees: 15 Allied Universal®Response to The City of Sacramento2024 46 m. List your company’s professional affiliations and accreditations.Allied Universal is involved with more than 40 trade associations across many industries. Our involvement allows us to continue to develop our industry-specific knowledge, helps raise the level of professionalism in the industry, and shapes the expectation for high-quality security. In addition, Allied Universal has developed extensive professional relationships with national and local law enforcement agencies. We participate in several public/private cooperatives with the Federal Bureau of Investigation and the Department of Homeland Security.Each Allied Universal branch office participates in local law enforcement partnering programs within their communities and states, including community policing organizations, business liaison programs, joint terrorism task force initiatives, and Crime Stoppers.LOCAL COMMUNITY ENGAGEMENT AND INDUSTRY LEADERSHIPAllied Universal is committed to active leadership and engagement within the Sacramento business and security communities. Our local team plays a vital role in industry associations, public safety initiatives, and community service efforts to enhance security, professional development, and community well-being.INDUSTRY INVOLVEMENTAs a proud member of BOMA Sacramento, Allied Universal maintains active participation in the Emergency Preparedness Committee and holds a seat as an Allied Voting Member. Through these roles, we contribute to the development of industry best practices, emergency response strategies, and security advancements within the commercial real estate sector.Additionally, within the IFMA Sacramento Chapter, our local Business Development Manager serves as the President, leading industry discussions, shaping educational initiatives, and fostering collaboration among facility management professionals. This leadership allows us to advance best practices, support professional development, and enhance operational efficiency across various facilities in the region.PUBLIC SAFETY COLLABORATIONAllied Universal is a dedicated partner of Sacramento Crime Stoppers, actively engaging in monthly strategy meetings to stay informed about emerging security concerns. Through close collaboration with law enforcement, local businesses, and community leaders, we help address crime trends proactively and implement effective crime prevention initiatives. Our expertise in security services enables us to support and enhance public safety measures within the community.COMMUNITY COMMITMENTBeyond our professional security services, Allied Universal is dedicated to giving back to the communities we serve. Our local team regularly volunteers at food banks, providing essential aid to individuals and families in need. Through hands-on participation in community support programs, we strive to make a meaningful impact by ensuring that vulnerable populations receive critical assistance. This commitment aligns with our broader mission to not only protect but also uplift and strengthen the communities in which we operate.

Allied Universal®Response to The City of Sacramento2024 47 Through our industry leadership, public safety collaboration, and community service, Allied Universal demonstrates a steadfast dedication to Sacramento’s security, resilience, and overall well-being.GOVERNMENT ASSOCIATIONS AND MEMBERSHIPSAirports Council International (ACI)American Association of Airport Executives (AAAE)American Association of Port Authorities (AAPA)American Public Transportation Association (APTA)International Downtown Association (IDA)The Institute for Public Procurement (NIGP)National Sheriff’s Association (NSA)International Association of Chiefs of Police (IACP)n. Description/outline of training program utilized.Security professionals, assigned to the City of Sacramento contract will have completed a State of California-certified training program. Current copies of licenses are available to the City of Sacramento upon request. Experience shows that virtually every measure of security professional quality can ultimately be tied back to learning and development. Allied Universal is committed to providing the City of Sacramento with the security industry's most highly trained and prepared security professionals and managers.AU Institute®is the umbrella under which all formal training and development opportunities exist. Methods of training include eLearning on Allied Universal EDGE®, Instructor-led, Virtual Instructor-led, On-the-Job Training, Scenario-based, and mLearning (mobile friendly). Additionally, all Security Professionals assigned to the City of Sacramento contract will satisfactorily complete the following training prior to assignment at the City of Sacramento:First Aide and Cardio-Pulmonary-Resuscitation (CPR).General training in security and emergency procedures, crowd control, and public relations, and all additional security guard training required by State, local, or other laws or regulations. (Compliant with requirements of 2002’s AB 2880)Training in customer service and diversity to prepare officers to interact with the public in general and physically challenged individuals.All Security Professionals will undergo comprehensive Security Professional Training as outlined below.

Allied Universal®Response to The City of Sacramento2024 48 ALLIED UNIVERSAL SECURITY PROFESSIONAL TRAININGThere are five phases of Security Professional onboarding and development. These have specific timeframes for completing each phase, as well as testing guidelines to ensure comprehension. Training phases include:

The minimum requirement for all training for Security Professionals is 8 hours. Each Allied Universal assignment post receives specialized training tailored to the specific scope, responsibilities, and post orders of the location.Below is the detailed overview of the training program for all posts identified within the City of Sacramento Post Orders

Allied Universal®Response to The City of Sacramento2024 49 DOWNTOWN PARKING GARAGES SECURITY TRAINING PROGRAMThe City requires standing guard and mobile patrol services across six public parking garages. All Security Professionals, whether temporary or permanent, undergo site-specific training led by the mobile patrol leadership team. This training spans a minimum of 16 hours (two shifts) and covers critical operational areas, including:I.O.U. Procedures– Managing tickets for patrons unable to pay at exit gates.Checkpoint Navigation– Utilizing data-driven AUS tour locations for efficient patrols.Event Coordination– Aligning security efforts with the Downtown Event Schedule and City personnel.Verbal Compliance Techniques– Effective communication strategies for enforcing garage regulations and California law.Security Professionals demonstrating professionalism and proficiency may qualify for cross-training in mobile patrol leadership upon meeting tenure requirements.SECURITY PATROL DRIVER TRAINING PROGRAM – CITY OF SACRAMENTOAllied Universal Security Professionals assigned to The City of Sacramento Patrol are required to operate safely and effectively while conducting mobile patrols. All patrol drivers undergo comprehensive training led by experienced supervisors to ensure adherence to safety protocols, situational awareness, and conflict resolution techniques. This training includes a minimum of 16 hours of hands-on and classroom instruction covering:Safe Driving Practices– Defensive driving, vehicle operation in urban environments, and adherence to city regulations.Situational Awareness– Identifying potential threats, assessing surroundings, and proactive decision-making.De-escalation Tactics– Effective communication and conflict resolution strategies to manage tense situations and ensure voluntary compliance with laws and regulations.Patrol drivers who demonstrate expertise and professionalism are also eligible for advanced training and leadership opportunities within the security team.MUSEUM SECURITY PROFESSIONAL TRAINING PROGRAMSecurity Professionals assigned to museum posts are required to uphold the highest standards of professionalism while ensuring the safety of visitors, staff, and exhibits. This specialized training program, led by experienced supervisors, provides a minimum of 16 hours of instruction focused on key competencies, including:Customer Service Excellence– Engaging with patrons in a courteous and professional manner to enhance the visitor experience.White Glove Training– Maintaining a polished appearance, practicing discretion, and delivering service with precision and attentiveness.Verbal Judo Techniques– Utilizing tactical communication strategies to defuse conflicts, gain voluntary compliance, and handle difficult interactions effectively.

Allied Universal®Response to The City of Sacramento2024 50 SPs who excel in these areas are also considered for leadership roles or specialized assignments within the museum security team.ALLIED UNIVERSAL SUPERVISOR TRAININGThis training readies supervisors for their roles and helps them engage our Security Professionals to meet your needs effectively. First-time Site/Shift Supervisors are prepared for the challenges of leadership through topics such as:Introduction to Allied UniversalRole of the SupervisorAllied Universal Training ProcessEmployee Relations for SupervisorsReport Writing for SupervisorsCoaching and CounselingProgressive and Attendance DisciplineALLIED UNIVERSAL MANAGEMENT TRAININGOur management training covers a variety of business and security-related topics, with the goal of shaping proficient managers with smart business sense. Some of the topics covered may include:Allied Universal Training Programs and ProcessesEmployee Benefits and Human Resources ProceduresSelecting Talent and Talent ManagementPayroll and Invoicing Procedures and Best PracticesClient Relationship ManagementRecruiting and RetentionEmployee Relations, Coaching/Counseling, and EEOProgressive and Attendance DisciplineSAFETY TRAINING OVERVIEWAllied Universal's comprehensive safety training program prepares Security Professionals to champion the City of Sacramento's safety initiatives, helping to ensure a safety-conscious work environment for your employees. We commit to being at the forefront of workplace safety by actively monitoring emerging safety trends and developments and incorporating them into our training programs to ensure Security Professionals are prepared to recognize potential safety issues quickly and respond effectively.

Allied Universal®Response to The City of Sacramento2024 51 CUSTOMER SERVICE TRAININGWe offer an array of customer service training to help our Security Professionals hone their skills and acquire new ones to continue providing superior service. Our training programs focus on improving communication, effective listening, problem-solving, and organizational skills. Below are a few of the training programs we offer:

Allied Universal®Response to The City of Sacramento2024 52 o. Standard course for corrective action for employees not complying with contractual obligations.Allied Universal handles employee performance deficiencies and misconduct in a consistent, timely, and equitable manner. They apply a progressive discipline policy, free from emotional overtones or personality differences. The policy includes four levels of action: Verbal WarningWritten WarningFinal Written Warning and/or SuspensionTerminationThese steps are typically followed in a progressive manner consistent with the severity of an employee's policy violation(s) or performance problem(s). The amount of time that has passed since any previous disciplinary action that may have been taken for related or unrelated reasons is also

Allied Universal®Response to The City of Sacramento2024 53 considered. However, Allied Universal reserves the right to skip any step in the process, in whole or in part, and move immediately to a subsequent step, including termination, as necessary. Consequently, employees may not rely on these guidelines as promises or agreements. Allied Universal reserves the right to terminate employees, with or without cause, at any time, for any reason.COMPREHENSIVE ISSUE RESOLUTION AND QUALITY MANAGEMENT SYSTEM FOR THE CITY OF SACRAMENTO OPERATIONSAs part of our quality management system, we maintain a formal communication structure to ensureall issues raised, whether locally or at the corporate level, are addressed and resolved quickly and correctly. Issues or complaints may be reported through multiple avenues including website, email, service assurance center, hotline, customer survey, customer meeting, or call to the office. Each issue reported is funneled directly to the appropriate level depending on the nature of the issue. Issues are evaluated and formally assigned to be investigated and/or corrective action applied.Our issue resolution process is fully documented and reviewed during monthly business review meetings. Depending on the nature of the issue, we will assign appropriate Allied Universal stakeholders to be involved in the review, investigation, and/or resolution. For serious concerns, senior management including the Chief Operations Officer (COO), the Chief Human Resources Officer, and the Chief Compliance Officer, may be included in the investigation and resolution.For the City of Sacramento operation, the Site Supervisors serve as an additional point of contact. Once contacted they will collaborate with the Account Manager, investigate, and gather the relevant reports and other documentation, and interview employees or witnesses, as necessary. We will provide the City of Sacramento with an updated detailed matrix of names and phone numbers, as well as an escalation path of key management personnel following our chain of command. Our standard escalation path is as follows:Site SupervisorsProject/Account Manager, Brandon BranchiniDirector Of Operations, Hector LopezGeneral Manager, Pete SinghRegional Vice President, Courtney WhiteBeyond issues that are reported directly, we gather valuable insights through our customer and employee survey program, Allied Universal Voice. Utilizing intuitive real-time surveys, available on demand and deployed annually, we track client and employee satisfaction, capture feedback, identify early trends, and monitor continuous improvement initiatives.Issues reported through the survey process are managed through our quality program which ensures issues are addressed within 48 hours and escalated systematically based on completed tasks and outcomes. Additionally, all issues, resolutions, and corrective actions are reviewed as part of the internal mandatory business review meetings which include attendance by the COO and Regional Presidents, Chief HR Officer, and others as applicable to the regional operations.Our commitment is to ensure a resolution to the City of Sacramento's satisfaction. For every issue or concern reported we will conduct an After-Action Review and as remedies are implemented, we will continue to investigate the root causes and document steps taken.

Allied Universal®Response to The City of Sacramento2024 54 Additional adjustments to our processes and procedures may be required to eliminate reoccurring problems such as: conducting additional training, updating site-specific post orders, or meeting on-site with the security team. We will keep you informed of investigation progress, findings, and resolution via email updates, and will review lessons learned and opportunities for improvement during monthly business reviews.

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2. REFERENCESList three or more clients for whom you have provided similar work. For each of these references, include the organization name, address, the contact person’s name, telephone number and e-mail address, and the time you completed the work.CITY OF STOCKTONAddress425 North El Dorado Street, Stockton, CA 95202Contact PersonRobert Hernandez, Management Assistant / Sgt. Scott FoggPhoneRobert: 209-937-8457 / Sgt. Fogg: [email protected] / [email protected] SinceSince 2023SACRAMENTO AREA SEWER DISTRICTAddress8521 Laguna Station Road, Elk Grove, CA 95758Contact PersonSidney L. [email protected] SinceSince 2024STANISLAUS COUNTYAddress1010 10th Street, Suite 5400, Modesto, CA 95354Contact PersonDennelle Qualls, Senior [email protected] SinceSince 2019 Allied Universal®Response to The City of Sacramento2024 56

3. BACKGROUND CHECKDescribe in detail the extent of your company’s background check on new employees.Allied Universal evaluates candidate background and experience, as well as communication and interpersonal skills, as key elements in determining a candidate’s fit for a position. We also offer customized screening options at client request, including any additional background checks that City of Sacramento may require for a specific location or role. After carefully reviewing candidate background, we invite the most qualified candidates for formal interviews with local branch recruiting teams.Allied Universal’s standard background screening for healthcare includes:Application Review and Assessment – We carefully analyze employment history, stability, and relevant experience and qualifications for each specific job opening.Interviews – Initial in-person interviews assess punctuality and appearance and clarify points of a candidate's application. We may conduct multiple interviews. Candidates who continue beyond the initial interview also attend our orientation program.Electronic I-9 and E-Verify – We use E-Verify, the government’s employment eligibility system, to verify identity and proof of eligibility to work in the U.S. for all potential employees.Social Security Trace – We run Social Security checks on each candidate to verify address history and determine what repositories should be included in our criminal background check.Criminal Background Checks –Before we assign employees to a post, each employee undergoes a criminal records background check. Where required, we submit fingerprints to the appropriate law enforcement agency for a detailed background investigation. We also conduct statewide criminal checks as required. Allied Universal only hires individuals suitable for employment in the positions for which they are being hired and who also meet eligibility requirements for a security guard license or credential where required by state law.National Sex Offender Registry (except CA and NV where such checks can only be done in accordance with state law) –For the most complete and current report, this additional step in the background check process searches the Federal Department of Justice database, which includes real time listings of registered sex offenders.FACIS Level III –The gold standard for exclusion screening, verification and monitoring to include OIG, SAM, FDA, DEA, TRICARE, FBI, U.S. DOJ, U.S. Treasury, U.S. Dept of State, and Medicaid. OIG/GSA –An annual run to identify individuals excluded from federally funded healthcare programs for a variety of reasons, including Medicare and Medicaid fraud. Pre-employment Drug Testing –Applicants complete an oral ten-panel drug test prior to assignment. Lab urinalysis testing is available at an additional charge.Motor Vehicle Report – Security Professionals designated to drive a vehicle must have driving eligibility verified by a Motor Vehicle Report. They also complete on-site training before they can operate a vehicle.

Allied Universal®Response to The City of Sacramento2024 57 Security Professional Integrity/Honesty Assessment – We may require behavioral assessments on a pre-placement basis to help evaluate attitudes and behaviors linked to integrity, honesty, trustworthiness, and customer service aptitude. Assessments, available for an additional charge, predict but do not guarantee performance or behaviors.Education and Employment Verification– Allied Universal will also include specific education and employment verification (for a nominal fee) if City of Sacramento requires specific checks.Who performs the criminal background check, what kind of background check (e.g., fingerprint), and how long does it normally take? For patrol services, does your company also check into the employee’s DMV driving record? If yes, please explain the process.Allied Universal performs criminal background checks for its candidates.The background check process includes a criminal records background check, where each employee undergoes a check before being assigned to a post. If required, fingerprints are submitted to the appropriate law enforcement agency for a detailed background investigation. Statewide criminal checks are also conducted as required. Allied Universal uses Sterling Talent Solutions for these background checks, a partnership that has been in place for more than ten years. For most background checks, results are returned within 2-4 business days of complete submission. However, as the background checks must pull criminal history and records data from the counties where applicants have resided, background checks can take longer in areas where records are not digitized, and this can delay the return of a successful background check. We work closely with our HR team and applicants to ensure data is submitted correctly and the process is monitored so we can notify applicants as soon as background checks are cleared. Yes. For Security Professionals designated to drive a vehicle, Allied Universal verifies driving eligibility through a Motor Vehicle Report. These professionals also complete on-site training before they can operate a vehicle.

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4. WORK PLAN AND SCHEDULEa. Outline a proposed work plan, schedule, and methodology to accomplish the work – hypothetically for now. Be sure to address whether or not your company is willing to utilize incumbent staff.Allied Universal understands it is an important decision on whether to retain your current security provider or take a risk changing companies. As the current provider to the City of Sacramento, we are familiar with your operations, culture, and expectations, and believe the City of Sacramento should evaluate the value of your current program to ensure your provider:Understand your business model and security needsTakes a holistic approach to implementing all services and capabilities to secure your people, business, and reputationHas the right subject matter experts and trained personnel to service your organization at every levelHave the policies and procedures in place to comply with your Scope of Work and Post Order requirementsHas an emphasis on customer service and a focus on day-to-day operations and interactionsAs your incumbent security provider, Allied Universal believes we meet these needs and will take the transition period as a beneficial opportunity to review our current program and implement adjustments to further enhance your security solution. The key to a successful continued partnership is ongoing communication and engagement. Upon contract renewal, Allied Universal executive leadership and assigned account management will:Communicate our appreciation to the City of Sacramento leadership for their continued trust in Allied Universal and our commitment to drive ongoing improvement and excellence Inform operations the outcome of the overall process and extend our gratitude towards all managers and their teams for their efforts supporting the City of Sacramento that led to a continuation of the contract and how this reflects the overall satisfaction of services provided. In lieu of conducting a formal implementation, Allied Universal Operations Management will conduct the following activities during contract renewal:Review with operation teams and implement agreed-upon changes to the current contractConduct a formal review of all post orders and practices in partnership with the City of Sacramento clients to ensure best practices are in place and any additions or updates due to the contract renewal are addressed.Assess incumbent program personnel and devise development plans, as necessaryMake program improvement recommendations to the City of SacramentoImplement program adjustments and create timelines for operational improvementsSet new KPI/SLAs and provide follow-up reports on program adjustments Allied Universal®Response to The City of Sacramento2024 59 Work with our recruiters to identify additional flex officer candidates to be cross-trained for the portfolio to ensure adequate staffing numbers are in place to not only support the contract hours but also special requests as needed.Provide additional training to incumbent personnel, if requiredReview accounts payable to validate accuracy and alignment with the new contract termsand requirementsRegarding the use of incumbent staff, yes, our hiring policy emphasizes treating every officer with dignity and respect. If a client expresses interest in retaining their current security staff, we will ask permission to come to the job site to hold open houses during shift changes to pass out applications and answer any questions the incumbent officers may have. We also communicate with incumbent personnel from the beginning and every step of the way, providing details about our onboarding process and our robust benefits offerings.b. Describe how the interaction between your company and the City will take place to ensure that the work is performed satisfactorily.To ensure that the work is performed satisfactorily, Allied Universal will continue to establish a robust and collaborative interaction with the City of Sacramento. Our approach includes regular communication, detailed reporting, proactive problem-solving, and a comprehensive quality assurance program to meet and exceed the City's expectations.The City of Sacramento's dedicated Account Manager Brandon Bianchini will continue to serve as the primary point of contact for the City. He is responsible for overseeing all aspects of the security program and ensuring that all requirements are met. Regular meetings will be scheduled to discuss performance, address any concerns, and review progress. These meetings will provide an opportunity for open dialogue and feedback, allowing us to make any necessary adjustments promptly.In addition to regular meetings, we will provide detailed reports on security activities, incidents, and any other relevant information. These reports will be tailored to the City's specific needs and will include data on schedule adherence, incident response, and overall performance metrics. The use of our proprietary platform, HELIAUS®, will facilitate real-time tracking and reporting, ensuring that the City has access to up-to-date information at all times.All three Site Managers are on site daily for their assigned locations, the Account Manager is on-sitedaily visiting various locations within the contract and Senior Leadership is on site at least once a month. Our team will also conduct regular site visits and inspections to ensure that all security protocols are being followed and that the highest standards of service are maintained. Any issues identified during these visits will be addressed immediately, and corrective actions will be implemented as needed.Furthermore, Allied Universal's quality assurance program will be an integral part of our interaction with the City of Sacramento. This program includes regular audits, performance evaluations, and continuous improvement initiatives to ensure that our services consistently meet the highest standards. We will continue to work closely with the City's representatives to review the results of these audits and evaluations, making any necessary adjustments to enhance our performance.

Allied Universal®Response to The City of Sacramento2024 60 We will maintain an open line of communication with the City's representatives, ensuring that any questions or concerns are addressed promptly. Our goal is to continue to build a strong partnership with the City, based on trust, transparency, and a shared commitment to safety and security.By combining regular communication, detailed reporting, proactive problem-solving, advanced technology, and a comprehensive quality assurance program, we are confident that our interaction with the City of Sacramento will ensure that the work is performed to the highest standards.ALLIED UNIVERSAL'S QUALITY ASSURANCE PROGRAMQuality is the foundation of our security services. It consistently differentiates us from other companies and is the primary reason customers regard Allied Universal as the industry's most responsive security services provider. Our quality management approach focuses on delivering consistent and efficient policies, processes, and programs that will ensure we meet and exceed client expectations and needs. We solicit feedback from both our clients and employees and the information we obtain helps us increase officer effectiveness, validate our performance measurements, and guarantee excellence in our service delivery.We will regularly review and monitor the City of Sacramento’s security program to ensure it operates at maximum efficiency and that we are always meeting our contractual obligations. Delivering on our commitment to ongoing quality assurance, we utilize cross-functional teams for special quality improvement initiatives to ensure quality stays a top priority across the entire organization.We have developed and implemented several innovative tools, programs, and operational practices to help us meet our quality assurance objectives.OPERATIONAL INITIATIVESIn addition to our Security Professional Quality Standards, we have implemented key operational initiatives designed to ensure quality remains a top priority for our operations, including:Account Standards- All Allied Universal accounts must comply with account standards mutually agreed upon between the City of Sacramento and Allied Universal management.Account Audits- Allied Universal conducts an annual audit for each account. The audit covers contract compliance, staffing levels, Security Professional deployment, review of post orders and procedures, training, documentation, wage review, and billing consistency.Performance Evaluations- Hourly personnel and management staff receive formal performance evaluations every year. We track all evaluations in our integrated human resources system.Management Inspections- The local Allied Universal management team will conduct regular, nonscheduled inspections at each City of Sacramento location. These inspections promote consistent service delivery and provide valuable insights about how our services are being delivered.Quality Business Reviews- Regularly scheduled assessments are reported and reviewed in meetings between your security management team and our local management. These reviews are designed to: -Review accomplishments-Create benchmarking for future reviews Allied Universal®Response to The City of Sacramento2024 61 -Establish measurable goalsOn Site Focus Groups- We schedule focus groups with our Security Professionals, and where applicable, members of your staff to discuss process improvement ideas.CUSTOMER AND EMPLOYEE FEEDBACKEnhancing our quality assurance process and service delivery, our feedback processes provide formal and informal opportunities for valuable information that helps us monitor our frontline performance and identify improvement opportunities.Allied Universal Voice - Our formal "voice of the customer" program makes it easy to track client and employee satisfaction and enhances communication through intuitive real-time surveys that capture feedback, identify trends, and guide continuous improvement initiatives to enhance the value of City of Sacramento's security program. Tracking your experience from day one helps us deliver consistently excellent service. By collecting and responding to your feedback, we are able to continuously evolve our services to meet your needs. A low survey score on any survey triggers a Red Alert in our system, prompting management to follow up within 48 hours and take action, as needed. Our closed loop process ensures an action plan will be developed with you to correct the issues. Our surveys for City of Sacramento will include: -Transition assessments that track your satisfaction to identify areas where we can better serve the City of Sacramento and improve our transition processes-Client loyalty surveys for the City of Sacramento to rate your experience with us so we can identify our strengths and opportunities for improvement-Real-time surveys using our online client feedback tool that allows the City of Sacramento to rate your experience with Allied Universal any day at any timeEmployee Surveys – Ensuring employee satisfaction is essential to our quality assurance program. We survey our employees at key touchpoints when they are first hired (on day 3, 15, 30 and 60) using artificial intelligence-enabled text messaging that provides a quick and easy process to measure employee satisfaction and identify any issues that need to be resolved. If issues are reported, our system automatically sends follow-up texts to validate concerns and escalate to the management team. Throughout their employment, all employees have 24/7 access to Allied Universal Voice for real time reporting of any concerns as well as a third party-operated 24/7 ethics hotline (https://aus.ethicspoint.com) to anonymously report suspected compliance issues without fear of retaliation.MEASURING RESULTSAllied Universal strives to bring value to the City of Sacramento with superior service. Our Quality Assurance Program underscores our focus on continuous improvement and includes use of our corrective action process to control non-conformance and proactively drive improvements in the program. Our process for analyzing our security program performance includes:Comprehensive Performance Measurements -We measure our performance on multiple levels, including management effort toward fulfillment of contract terms and goals, recruiting and retaining top-quality employees, recognizing and rewarding successes, and maintaining a focused effort of continuous service improvements through analysis of the following: -Weekly service hours - Overtime, billed overtime, billed hours Allied Universal®Response to The City of Sacramento2024 62 -Employee retention and tenure-Recognition and rewards-Training-Incidents-Performance evaluations-Trends-Customer satisfaction survey results-Best practices-Goals and improvement processesQuality Business Reviews - We will schedule regular meetings between the City of Sacramento's security management team and our local management to: -Review performance measurements-Recognize accomplishments-Create benchmarking for future reviews-Establish measurable goalsCustomer Action Plan - If issues arise on the City of Sacramento's account, we will implement a formal Customer Action Plan to document your concerns and assign a due date and responsible party to correct the situation. Once the issue is properly handled, we will ask that you sign the Customer Action Plan Form to acknowledge that your concerns were addressed successfully.c. Describe your company’s training program for new employees. How long is the initial training program (hours/days/weeks)? Is in-the-field training provided?Each Allied Universal assignment post receives specialized training tailored to the specific scope, responsibilities, and post orders of the location. All Security Professionals will undergo comprehensive Security Professional Training. Please refer to question 'n. Description/outline of training program utilized' for Allied Universal's training program for the City of Sacramento.

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5. UNIFORMS AND VEHICLESa. How many sets of uniform will each employee receive? Will hats, winter jackets, raingear, safety gear, and safety boots be included? Will uniforms be cleaned for employees? Please include a picture of your company’s security guard uniform with your proposal.Allied Universal provides uniforms to our Security Professionals at no cost to them. Full-time Security Professionals receive five uniform sets (shirts/pants), foul weather, and cold weather.Employees are not charged for uniform maintenance. Formal inspections are performed by shift supervisors and district managers to identify uniforms in need of replacement or repair. Security Professionals are then encouraged to exchange uniforms showing unsightly wear or stains and are never charged for replacements.Please see the following page for a description of Allied Universal’s uniform options.

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Allied Universal®Response to The City of Sacramento2024 65 b. How many vehicles does your company currently have in its fleet to provide patrol services? Are the vehicles specially equipped? Is the company’s name and “security service” identified on the vehicles? Please include a picture of a company vehicle with your proposal.How many vehicles does your company currently have in its fleet to provide patrol services?Locally, Allied Universal’s Sacramento Branch has 74 patrol vehicles to support the patrol services in the greater Sacramento area. Are the vehicles specially equipped?Yes. For the City of Sacramento vehicles are equipped with LPR readers. Is the company’s name and “security service” identified on the vehicles?Yes. All vehicles have the Company name/logo, Allied Universal Security Services, and display our Private Patrol Operator license number (PPO#) per the state requirements outlined for securityvehicles operating in California.

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Allied Universal®Response to The City of Sacramento2024 67 d. Describe your company’s approach to resolving problems that may be encountered on the job.Should a service issue arise, Allied Universal's account management team and executive leadership will address the issue directly and work with the City of Sacramento to resolve it quickly. Allied Universal management is available to respond to the City of Sacramento's issues and concerns 24/7, 365 days a year. We are committed to immediate and responsive support that will lead to prompt, satisfactory resolution of any potential issues. The escalation path can be found on page 52 in response to the question, “Standard course for corrective action for employees not complying with contractual obligations.” Allied Universal®Response to The City of Sacramento2024 68

6. EMPLOYMENT PRACTICESa. Provide a summary of your company’s employment policy and/or information about being an equal opportunity employer.Allied Universal is an equal opportunity employer and complies with all Federal, State, and Local laws prohibiting discrimination based on race, creed, color, national origin, religion, sex (including gender, sexual orientation, gender identity, and gender expression), age, ancestry, physical disability (including AIDS and HIV), mental disability, medical condition, marital status, domestic partner status, genetic characteristics or genetic information, pregnancy or childbirth, political activities or affiliations, citizenship status (except as may be required by law), military or veteran status, or any other category protected by law. Physical and mental disability includes conditions that are disabling, potentially disabling, or perceived as disabling.We do not discriminate against employees or applicants for employment on any basis prohibited by law, and we forbid discrimination and harassment, including sexual or any other types of unlawful discrimination or harassment. This policy applies to all Allied Universal employment terms and conditions including, but not limited to, recruitment, hiring, compensation, training/apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff, or termination. All decisions regarding conditions of employment will be based on the individual's overall qualifications and their ability to meet the requirements of the position.b. Discuss your company’s employee retention rate and provide detail on recognition programs and/or other methods used to reward employees and increase employee retention.Allied Universal’s overall employee retention rate for 2023 was 60.5%. Once the 2024 retention rate is available, we are happy to provide it to the City of Sacramento. Allied Universal Sacramento’s Branch local turnover is 40.7% It is important to note that wages and benefits are significant factors influencing our retention rates. We work with our clients to continuously assess and adjust our compensation packages to remain competitive and attractive in the industry, ensuring that our employees feel valued and motivated to maintain long-term employment with us. This approach not only supports our retention strategy but also enhances the consistency and quality of service we provide to clients like the City of Sacramento.

Allied Universal®Response to The City of Sacramento2024 69 EMPLOYEE SATISFACTION AND ENGAGEMENT INITIATIVES AT ALLIED UNIVERSALTo ensure we retain top talent and improve the performance of our Security Professionals at Allied Universal, we prioritize employee satisfaction and engagement. This is achieved through competitive compensation and benefits packages, as well as management systems and solutions designed to reduce turnover and increase motivation. These include a forward-thinking leadership philosophy, AI-driven hiring tools, comprehensive training, opportunities for personal growth and career advancement, ongoing feedback options, safe and healthy work environments, and formal recognition, rewards, and performance incentives. For more information about each of these solutions, please refer to the information provided below:Competitive, Market-Based Compensation:In today's constantly evolving labor market, it is essential for us to keep pace with the increases in wages that are now needed to recruit, staff, and retain employees in the security services sector. This is categorically true not just in the security space, but in virtually all sectors of the economy. Allied Universal is competing vigorously for talent and working closely with our client partners to share important wage information and adjust to changing market demands. We carefully analyze employment, workplace, and wage trends to develop appropriate wage and benefit benchmarks for the Security Professionals who are assigned to the City of Sacramento. We conduct an annual wage analysis that leverages information from government agencies, job postings, industry sources, and our own data to determine optimum wage levels based on geographical market, industry, and position.Benefits Packages:Security Professionals who participate in our benefits plans are 53% more likely to remain with Allied Universal in the long term. Partnering with Anthem and other companies to provide a wide choice of plans, we offer health, dental, vision, life, disability, and other coverage that meets state and local guidelines, collective bargaining agreement obligations, and client cost requirements. Additional incentives include our 401k, employee assistance program, discount shopping program, and credit union access.Caring and Skillful Leadership:We know outstanding leadership consistently leads to self-motivated and satisfied personnel. Allied Universal recently launched the "I-Care" leadership program across our entire organization. The key message of I-Care is to treat others the way they want to be treated, identifying intentional actions that help our leaders to connect personally with their staff; demonstrate interest and support; and provide guidance, empathy, and compassion leading to better performance and happier employees. Our mandatory I-Care Enrichment training program spans five days and is designed to ensure all Allied Universal managers have the technical and leadership skills to succeed.A Best-Fit Job:Late shift or early? Patrol-heavy or customer-facing? Matching Security Professional candidates to the right environment promotes job satisfaction and helps increase retention, so we use advanced hiring tools through AU HireSmart®. Our Artificial Intelligence-powered screening process tests for an applicant's predisposition to remain with an employer, and we score and match candidates to the Allied Universal job opportunities they are best suited for. Additionally, our smart scheduling systems avoid assigning shifts that are too long or too close together.Comprehensive Training:Security Professionals are more productive and engaged when they feel enriched by their career. With ongoing refresher training to enhance and reinforce Allied Universal®Response to The City of Sacramento2024 70 earlier learning, our award-winning corporate education body, including EDGE®our online learning system, additional learning publications, company newsletters, and leadership training programs, we make every effort to enable our Security Professionals to pursue skills enhancement.A 'Promote-From-Within' Company Culture:Allied Universal emphasizes the importance of developing and promoting Security Professionals and other employees into positions of increasing responsibility that provide advanced career opportunities. Many of our mid-level managers and senior executives began their careers as Security Professionals, Supervisors, and Account Managers. Many of the executives and managers who service the City of Sacramento locations also have benefited from our professional development program and risen to their positions through our training, mentoring, and promotional opportunities.Meaningful Engagement: We invite our personnel to share positive and constructive input about their duties and colleagues through many feedback channels, including Allied Universal Voice employee engagement surveys. We survey our employees at key touchpoints when they are first hired (on days 3, 15, 30, and 60) using artificial intelligence-enabled text messaging that provides a quick and easy process to measure employee satisfaction and identify any issues that need to be resolved. Throughout their employment, all employees have 24/7 access to Allied Universal Voice for real-time reporting of any concerns as well as a third-party-operated 24/7 ethics hotline (https://aus.ethicspoint.com) to anonymously report suspected compliance issues without fear of retaliation.Health and Safety:Though Security Professionals accept the risks associated with the security profession, Allied Universal places supreme value on the health and safety of our people. To meet this expectation of working in a secure environment, we have created health and safety plans that comply with job site standards and encourage healthy habits and safety awareness. Our formal programs provide training and literature that teach Security Professionals to follow sound procedures and prevent common causes of injury.Rewards and Recognition:We believe top performance that is rewarded is also repeated. We run several recognition programs designed to encourage excellence and boost morale. These range from recognizing Security Professionals’ good performance in our many internal publications to distributing certificates of achievement and monetary rewards, and from distinguishing officers with awards for "You're Phenomenal" and community service to the coveted Hero Award and Hero of the Year. More information about specific awards is included below.REWARDS AND RECOGNITION: MORE INFORMATIONHero Award & Hero of the Year Award- Recognizes acts of heroism. Recipients receive an "Allied Universal Hero Award" certificate, a personal letter from the CEO, and a $100 cash award. The Hero of the Year and one runner-up, receive personal recognition by the CEO, an engraved "Allied Universal Hero" statue, and a monetary award.

Allied Universal®Response to The City of Sacramento2024 71 Annual Recognition Awards - Awards in honor of former Allied Universal leaders: 1) Paul Bryant "Security Professional of the Year", 2) Frank Rabena "Account Manager of the Year", 3) Lou Ligouri "Good Citizen of the Year", and 4) Harriett Lavender "Support Employee of the Year.""You're Phenomenal" On-the-Spot Reward - Recognizes employees for actions that go above and beyond our already high standards of quality. Employees recognized receive a gift card.Length of Service/Tenure Awards - Recognizes and rewards employees for continuous, loyal service at their 1, 3, 5, 10, 15, 20 (and each 5-year increment thereafter) year anniversaries.Community Service Award - Allied Universal encourages employees to pursue opportunities in their community to make things better for local citizens. This award recognizes those efforts. Ten recipients are selected annually by the Community Service Award Committee and awarded $500. All nominees receive a recognition letter from the CEO.Partners in Growth - Referral bonus program.Personal and Professional Development - A myriad of development resources including online courses, reading lists, a library of resources at branch/corporate training offices, and coaching from supervisors.c. Discuss any transportation or parking allowances offered to employees assigned to the City of Sacramento Account.While we will not be offering transportation or parking allowances in the upcoming contract, we are pleased to provide mileage reimbursement for site managers who are required to travel between sites during the course of their duties. This ensures that our team members are supported in their roles and can efficiently manage their responsibilities across different locations.d. Provide information about the labor union representing assigned employees and discuss Company benefits (health and welfare, vacation, holidays, pension, etc.) received for both full and part-time employees.At Allied Universal, we are committed to being the top employer for security professionals by providing a selection of affordable and competitive benefits for our employees. We offer different benefits for part-time and full-time employees to meet their unique needs.Allied Universal is a signatory to the Service Employees International Union, United Service Workers West (SEIU-USWW) Sacramento Area Master Collective Bargaining Agreement. This agreement covers all of Sacramento, Yolo, and Placer counties.As a signatory to the SEIU-USWW Sacramento CBA, Allied Universal provides its part-time and full-time union employees with all required

Allied Universal®Response to The City of Sacramento2024 72 benefits as outlined in the collective bargaining agreement. This includes medical, sick, and vacation as outlined below in the bullet points.BOTH PART-TIME AND FULL-TIME EMPLOYEES BENEFITSPaid sick leave– Allied Universal follows all applicable CA Paid sick leave policies. In the state of California, employees are entitled to 5 days (40 hours) of paid sick leave. This benefit is greater than that provided by the Union CBA therefore CA sick leave supersedesthe union benefit. Employees accrue sick time at a rate of (1) hour accrued for every (30) hours worked.PerkSpot:We offer various fringe benefits exclusively to our employees for personal use. Some of these benefits include discounts on items such as fitness memberships, cellular phone plans, retail merchandise, and credit union access. Allied Universal®also partners with a range of vendors so employees can benefit from special savings and offerings from companies that include: Sprint, AT&T, Verizon Wireless, DIRECTV, Dell Computers, VPI Pet Insurance, GlobalFit, and H&R Block.Purchasing Power:a program that allows employees to purchase brand-name computers, appliances, furniture, TVs, and more through payroll deductions.Employee Assistance Program:This program is designed to assist employees in resolving personal circumstances that could impact their work performance.Holidays:There are 8 designated holidays per the SEIU-USWW Collective Bargaining Agreement. Security Professionals receive time-and-a-half pay when working these holidays: New Year's Day; Martin Luter King Jr. Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Thanksgiving; and Christmas Day.401(k) Retirement Plan:Allied Universal employees are eligible to enroll in our 401(k) retirement savings program anytime following six months of employment.DailyPay:DailyPay is a voluntary program that allows employees to track their pay after every shift and provides on-demand access to their earnings. DailyPay also includes free tools to budget and plan for expenses.Cash Pay Card:Employees have the option to receive their pay through direct deposit or as a Cash Pay Card (where permitted). The Cash Pay Card option offers a branded debit card and check option, allowing employees access to wages without having to incur fees.PART-TIME EMPLOYEE BENEFITSEligible part-time employees (those who average less than 30 hours per week) can participate in the following benefit offerings:Fitness Membership: Active&FIt offers employees a fitness program with no annual fees and no long-term contracts providing low monthly rates for access to 12,200+ Gyms, 9,700+ On-Demand Videos, Lifestyle Coaching with membership options for spouses at reduced costs.Auto & Home Insurance Discounts: Allied Universal employees have access to auto and home insurance from MetLife Auto & Home offering special savings, outstanding customer service, and a full suite of products to meet diverse insurance needs. In addition to auto and homeowners insurance, employees have access to a variety of other policies including Allied Universal®Response to The City of Sacramento2024 73 Condo/renters, Personal excess liability, Boat, Motorcycle, RV, or Personal property coverage.Pet Insurance:Now more than ever, pets are playing a significant role in our lives, and it is important to keep them safe and healthy. MetLife Pet Insurance helps make sure employees furry family members are protected against unplanned vet expenses for covered accidents or illnesses.Identity Protection:Identity theft protection administered by Allstate Identity Protection helps employees guard against the unauthorized use of their ID and credit information and provides reimbursement insurance for identity theft-related costs. Available at a low cost, Identity Protection Pro does more than monitor credit reports. but also looks at online activity, from financial transactions to what is shared on social media — to protect the trail of data that gets left behind This affordable benefit guarantees security and peace of mind for employees and their families.Financial Wellness:FinFit, our financial wellness program, offers a variety of educational tools and resources to assist employees with their financial success. This easy-to-use program features budget calculations, student loan debt consolidation, and a short-term loan solution as well as member rewards and financial dashboards and insights.AARP Membership: Regardless of age or retirement status, employees can join AARP at a significantly reduced rate to receive a wide range of member benefits and discountsShell Fuel Rewards:Employees can join the Shell rewards program and save money when they buy gas at Shell, starting at 5¢/gallon with every fill-up. In addition, employees can earn additional savings when they shop, dine, or make other everyday purchases with any of the Fuel Rewards®program’s participating merchants and restaurants.FULL-TIME EMPLOYEE BENEFITSBenefits are available to all regular, full-time employees who work 30 hours or more per week and they are eligible the first of the month following a 60-day waiting period beginning on their date of hire (except where state laws may differ). Eligible employees hired through an account takeover or acquisition may be eligible for coverage sooner, such as the first of the month following the date of hire with Allied Universal. The exact date of benefit coverage will be conveyed to eligible employees.Benefits for Security Professionals include:Medical Insurance:We offer medical plans to all benefit-eligible employees through payroll deduction and client contribution for union employees. The SEIU-USWW Collective Bargaining Agreement stipulates that as the employer, Allied Universal, shall pay (85%) contribution to the cost of Employee Only coverage and offer a Kaiser $1000 DHMO Plan. Estimates provided in this proposal represent costs based on proposed and evolving regulations, plan structure, and estimated participation. Detailed additional information regarding coverage and premium costs is available upon request.Dental and Vision Insurance:Benefit-eligible employees qualify for dental and vision plans.Disability Insurance:Benefit-eligible employees may purchase both short and long-term disability insurance.

Allied Universal®Response to The City of Sacramento2024 74 Life Insurance:We provide basic life and accidental death and dismemberment insurance to benefit-eligible employees at no charge. Supplemental life insurance is also available to employees at a competitive rate.Accident Insurance:Benefit-eligible employees have the option to purchase accident insurance from Aflac.Educational Assistance:We provide educational assistance for eligible applicants selected for the program including up to $3,000 toward the cost of tuition and qualified related expenses. We partner with over a dozen colleges/universities (DeVry University, The George Washington University, Liberty University, Ashford University, and others) to offer tuition discounts. We also award up to ten annual scholarships of up to $1,000 to the children of our employees.Commuter Benefits Program:Allied Universal offers transit and parking options for benefit-eligible employees who can elect to have funds deducted through payroll on a pre-tax basis.Vacation:Per the SEIU-USWW collective bargaining agreement, upon completion of 1 year of continuous service of at least 1600 working hours union employees shall be entitled to (5) days (40 hours) of vacation pay. Each employee who maintains continuous service within the union and is qualified will receive vacation accruals based on the below schedule of vacation accruals:- 1-year continuous service = 5 days (40 hours) vacation-5 years continuous service = 10 days (80 hours) vacation-10 years continuous service = 15 days (120 hours) vacationNOTE:Allied Universal reserves the right to change, amend, or terminate the benefits programs and its options at any time.e. Can employees with Company health benefits acquire dependent health care for household family members under the Company’s Health Plan?Yes, employees with Allied Universal health benefits can acquire dependent health care for household family members under the Company’s Health Plan. Benefits options include options for Employee +1 and Employee + Family. f. Discuss your company’s security guard training programs and frequency of training. Be sure to address how your company selects and trains security guards. Include with your submittal a copy of your company’s policy and procedures regarding any follow-up training. Is the training free to employees?Allied Universal places a high priority on the selection and training of our Security Professionals to ensure they are well-prepared to handle their responsibilities effectively. Our comprehensive training programs are designed to equip our security personnel with the necessary skills and knowledge to perform their duties with the highest level of professionalism.Please refer to question 'n. Description/outline of training program utilized' for Allied Universal's training program for the City of Sacramento.

Allied Universal®Response to The City of Sacramento2024 75 SELECTION PROCESSWe have a rigorous selection process to ensure that we hire only the most qualified candidates. This process includes background checks, interviews, and assessments to evaluate the candidates' suitability for the role. We look for individuals with a strong sense of responsibility, excellent communication skills, and a commitment to providing top-notch security services.Our proven strategy for recruiting the best-fit candidates begins with our thorough understanding of the City of Sacramento's site-specific needs and requirements. This knowledge, coupled with our industry-leading technology and unparalleled organizational resources, enables us to attract individuals who represent the highest standards of both Allied Universal and of our clients.Industry-Leading Technology: AU HireSmartAllied Universal recruiters have the competitive advantage of AU HireSmartTMtechnology, an artificial intelligence (AI) solution for recruiting that shortens the time and effort needed to staff an account while simultaneously improving quality.AU HireSmart's AI capabilities engage candidates in a chat-like question-and-answer session and translate video screening tests into data points that can accurately predict a candidate's aptitude for a given role. These videos measure information like emotional expression, tone, language patterns, and word choice to determine a candidate's fit for an available position. This data gives us the ability to match candidates with the roles most suited to them, which enhances the quality of services we provide and meaningfully decreases security professional turnover.AU HireSmart’s 24/7 interview and screening capability drastically expedites the hiring process. Through full integration with AU HireSmart, a candidate can apply over the weekend, perform the screening tests and video assessment, and be ready for an interview with a hiring manager by Monday morning. Hiring managers can view recorded video submissions through their mobile devices and make hiring decisions anytime, anywhere.

Allied Universal®Response to The City of Sacramento2024 76 Unparalleled Organizational ResourcesAllied Universal's excellent reputation and depth of recruiting resources contribute directly to more than one million candidates in our hiring pipeline. Our strategic partnerships provide substantial networks of high-quality candidates for Allied Universal recruiters and further our ability to attract candidates from multiple and diverse organizational sources. These include:Veterans' Organizations: Our company-wide military hiring program, There for our VeteransTMis an essential part of our comprehensive security professional recruiting strategy. Our nation's military personnel are well-trained, responsible, and dedicated to serving their country and their communities. Allied Universal has partnered with many leading military assistance groups to ensure that our service men and women have opportunities as they transition back to civilian life, including ESGR, Wounded Warrior Project, HireVeterans, H2H, National Guard, and Salute America's Heroes. Through Allied Universal's initiatives, recruiting and partnerships, we have hired almost 80,000 veterans in the past five years.National Strategic Partnerships: AARP, International Association of Jewish Vocational Services, National Indian Council on the Aging, National Asian Pacific Center on Aging, and many more.Civic and community organizationsColleges, universities, and trade schoolsPolice, fire departments, and rescue squadsProfessional networking with member organizations (ASIS, BOMA, and ICSC)Promotion from within, employee referrals, and referral bonusesJob fairs and open housesINITIAL TRAININGOnce selected, our security guards undergo an extensive initial training program. This program covers a wide range of topics, including:Basic Security Procedures:Understanding the fundamentals of security, including access control, patrolling, and incident response.Customer Service:Training on how to interact professionally and courteously with clients and the public.Emergency Response:Preparing guards to handle various emergencies, such as fire, medical emergencies, and security breaches.Legal and Ethical Standards:Educating guards on the legal and ethical responsibilities of their role.FREQUENCY OF TRAININGAllied Universal training programs are not limited to the initial onboarding process. We believe in continuous learning and development. Therefore, our security guards participate in regular training

Allied Universal®Response to The City of Sacramento2024 77 sessions to keep their skills up to date. These sessions are conducted quarterly and include refresher courses on key topics, as well as training on new procedures and technologies.FOLLOW-UP TRAININGIn addition to regular training sessions, we have a robust follow-up training program. This program ensures that our Security Professionals remain proficient in their duties and are aware of any changes in protocols or procedures. Follow-up training includes:Advanced Security Techniques:Training on advanced security measures and technologies.Scenario-Based Drills:Practical exercises that simulate real-life situations to test and improve guards' response capabilities.Performance Reviews:Regular assessments to evaluate guards' performance and identify areas for improvement.POLICY AND PROCEDURESAttached with this submittal is a copy of our company's policy and procedures regarding follow-up training. This document outlines the specific guidelines and requirements for ongoing training and development of our security personnel. Please refer to question 'n. Description/outline of training program utilized' for Allied Universal's training program for the City of Sacramento.COST OF TRAININGAll training programs, including initial and follow-up training, are provided free of charge to our employees. We believe that investing in our employees' development is essential to maintaining a high standard of security services. g. Discuss your company’s occupational safety and health training programs and frequency of training.At Allied Universal, we prioritize the health and safety of our employees through comprehensive occupational safety and health training programs. Our training is designed to meet federal Occupational Safety and Health Administration (OSHA) regulations and is a critical component of our Injury and Illness Prevention Program.SAFETY TRAINING PROGRAMSOur comprehensive safety training programs prepare Security Professionals to champion both Allied Universal and the City of Sacramento's safety initiatives, helping to ensure a safety-conscious work environment for your employees. Prior to being deployed to any City of Sacramento site, all our security personnel must be fully trained in relevant safety protocols. Training areas include both initial and ongoing refresher courses.Initial Training: Security Professionals receive company safety protocol training on topics such as fire safety including detecting and preventing fires, reacting to fires, correct use of fire extinguishers, and detecting hazardous materials; work safe training covering vehicle Allied Universal®Response to The City of Sacramento2024 78 safety, uniforms/protective equipment, potential intruders, preventing accidents, and handling bloodborne pathogens; and workplace violence prevention covering detecting warning signs to violence, detecting domestic partner violence, regaining your ground, and even what to do in the event of an active shooter.Monthly Refresher Safety Training:Safety protocols are reinforced during monthly refresher training. These trainings often depend on site-based need and can include topics such as incident investigations, hazard communication and chemical safety, distractions, hot weather/cold weather, stairs, steps, and escalator safety, PPE and bloodborne pathogens, emergency preparedness, and safety using ladders and stairs.Supervisors are responsible for evaluating the safety and health hazards their workers may be exposed to and ensuring that the necessary training elements are provided. This includes updating training requirements when new substances, processes, procedures, or equipment are introduced.Allied Universal's commitment to safety training ensures that our employees are well-prepared to handle various safety and health challenges, contributing to a safer work environment for everyone.h. List any other training that your company provides that is not listed in the training categories of this RFP.Although we do not have any additional training beyond what is listed in response to question 'n. Description/outline of training program utilized,' we are proud to offer our employees 24/7 access to our Edge Learning Platform. This platform provides a wide range of learning and training opportunities that support the continuous growth and development of our staff.Additionally, our managers have the ability to assign further training sessions to employees, ensuring that they receive the necessary resources to enhance their skills and performance.i. Discuss your company’s drug testing program, and frequency of drug testing.Applicants must undergo pre-employment drug testing and complete an oral ten-panel drug test before assignment. Lab urinalysis testing is available at an additional charge.Additionally, we test all applicants following the issuance of a conditional offer of employment and reserve the right to test current employees for reasonable cause following involvement in any work-related accident or injury, or on a random or annual basis, where permitted by law. Allied Universal can also follow the City of Sacramento requirements.j. Submit information regarding your company’s appearance and grooming standards, such as: the hair of both male and female employees must not extend below the top edge of the collar; tattoos should not be visible or covered; etc.Allied Universal emphasizes the importance of personal grooming and hygiene. We ensure each security professional understands the importance of his or her position and the need for a positive attitude, good appearance, and proper hygiene. Our standards include guidelines on hair, facial hair, personal grooming, and jewelry.

Allied Universal®Response to The City of Sacramento2024 79 HairMust be clean, neatly cut and groomed. Length of hair should not extend past the shirt collar or must be pulled back away from the face and secured for your safety. Any hair accessory must be conservative and complementary to the uniform. Hair sculpting or extreme hairstyles are not permitted. Extremes in dying, bleaching, or tinting are not permitted, and if hair is dyed, it must be in a natural color. Facial HairSideburns must be neatly trimmed and cannot extend past the bottom of the earlobe. Where mustaches and/or beards may be permitted under Customer standards, such facial hair must be neatly trimmed and conform to the contours of the face. Exceptions may be made for medical or religious reasons as a reasonable accommodation.Personal GroomingConservative makeup is permitted, as determined by your supervisor. Hand and fingernails are to be kept clean and trimmed. Nail polish may be used in a conservative manner and color. No extreme colors or styles or length. Use of a deodorant or antiperspirant along with regular bathing is required due to the constant close interaction with others. Reporting to work or being on duty while smelling of alcohol is strictly prohibited. In addition to violating the Company’s personal grooming standards, doing so may constitute reasonable cause for requiring the Employee to submit to drug/alcohol testing under the Company’s Alcohol and Drug Free Workplace Policy. Cologne, aftershave and perfume are permitted only in minimal amounts and when not offensive to others. JewelryOnly one ring per hand is permitted, and it must not be unreasonably large. Watches and tie clips are permitted, but bracelets and chains are not. One set of conservative post-style earrings, not to exceed the size of a dime, are permitted. Other than the earrings and rings noted above, no other visible rings or jewelry are permitted on the body (tongue, brow, nose, etc.). The only items permitted to be on a uniform are issued name tags and Allied Universal issued service pins. As with all permitted personal property brought into the workplace, you assume all responsibility for the loss or damage of such item(s).Other ItemsHats are not permitted except where issued as part of the uniform (this does not include head coverings worn for religious purposes).

Allied Universal®Response to The City of Sacramento2024 80 Eyeglasses are to be conservative in style. Sunglasses are only permitted while on outside duty during sunny weather and only where they do not interfere with your duties of observation and detection.Visible tattoos or body art are prohibited. Tattoos or body art must be covered by your uniform or by makeup of the same or similar color as your natural skin color.

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3.5 PERFORMANCE BOND

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3.7 BUSINESS OPERATIONS TAX CERTIFICATEChapter 3.08 of the Sacramento City Code requires that anyone conducting business in the City of Sacramento obtain a Business Operations Tax Certificate and pay the applicable tax if necessary. Successful proposers will be REQUIRED to show compliance with this requirement prior to award of the contract.

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Contractor’s vehicles (Minimum 2) must be equipped with a mobile License Plate Recognition (LPR) system. This system shall be compatible with the current system used by the city (Currently Genetec AutoVu), operating in the enforcement vehicles under control of the Parking Services Division. “Compatible” means Contractor’s system shall: a. be managed and configured by theCity’s AutoVu Security Center,b. receive updates to various hotlists managed by Parking Services Division, andc. send updates on “hits” to City’s AutoVu Security Center.While Contractor’s mobile LPR system must be compatible with City’s system, Contractor’s personnel will not perform parking enforcement activities. However, Contractor’s personnel will notify designated City contacts of “hits” based on the hotlists that City has programmed into Contractor’s system. If the City changes systems, the contractor shall be required to make the same transition for continuity of service. Specific requirements for the mobile LPR system follow.A. In-car imaging requirements.1. Cameraa. The camera unit shall have monochrome progressive scan LPR cameras with a resolution of1024X946(XGA) @ 30fps.b. The camera unit shall have options to be equipped with a 12mm, 16mm, or 25mm lens.c. The camera unit shall have an operating temperature range from -4°F to 140°F (-20°C to 60°C), withan extended temperature option ranging from -40°F to 140°F (-40°C to 60°C).d. The camera unit shall have a storage temperature range of -40°F to 185°F (-40°C to 85°C).e. The camera unit shall support vibration according to standard MIL-STD 810G 514.6 (Figure 514.6C-1).f. The camera unit shall resist bumps according to standard IEC 60068-2-29 (Directions: ± X, ± Y, ± Z).g. The camera unit shall resist shock according to standard MIL-STD 810G 516.6.h. The camera unit shall be sealed according to standard IP67 IEC 60529.i. The camera unit shall have a snow, rain, and sun visor.j. The camera unit shall have an integrated pulsed LED illuminator available in 850nm , 740nm and590nm wavelengths.k. The camera shall have dynamic exposure allowing all-weather reading of dirty or obstructed plates.The camera shall read at skew angles up to 45 degrees.l. The camera status LED shall have the capability of being disabled for covert operations.2. Image Processing.a. The central processing unit shall have support for international license plate readingb. The central processing unit shall support up to 2 XGA LPR at 30FPS camera unit inputsc. The central processing unit shall have an operating temperature range from -40°F to 150°F (-40°C to65°C).d. The central processing unit shall have a storage temperature range of -40°F to 185°F (-40°C to 85°C).

B. In-car processing requirements1. The system shall be able to capture vehicles up to differential speeds of 200MPH (320 km/h) to220mph (355 km/h).2. The in-vehicle system shall be running at all times when operating within the limits of the City ofSacramento.3. The in-vehicle software shall be able to run in automatic mode without any user intervention.4. The in-vehicle software shall support up to 4 channels of LPR and process license plate reads fromall channels, or one channel at a time (user selectable).5. The in-vehicle software shall wirelessly download all settings configured centrally from the City ofSacramento, Parking Services Division, BackOffice (BO).6. The in-vehicle software shall download all software updates configured centrally from the BackOffice(BO) wirelessly.7. The interface shall provide a live feed of the LPR cameras units (for both the LPR and contextcamera) to use for calibration, as well as a manual override on the LPR camera exposure settings(default mode is set to automatic).8. The interface shall provide a form for manually capturing a license plate outside the field of view ofthe LPR cameras.9. The interface shall display for every license plate read the license plate sub image, context image ofthe vehicle, license plate number, GPS location, and timestamp.10. The interface shall have image magnification controls for the vehicle context image with scrollbarsto navigate thru the image.11. The interface shall display the current date and time in real-time.12. The in-vehicle software shall support BeNomad maps.13. The interface shall be able to toggle to a map view to view the license plate reads plotted on a Map.The map shall have dynamic zoom and pan controls.14. The interface shall display the current address and block information (if available on map) inreal-time.15. The in-vehicle software shall support multiple hotlists (blacklists) matching with lists up to 14 millionentries long.16. The interface shall have an indicator to show the real-time status of the hotlist and permit lists(loading in progress, loading complete, error).17. The in-vehicle software shall have configurable matcher settings applicable to hotlist matching andpermit enforcement (OCR equivalents, etc.).

18. The interface shall display hotlist hits with a custom color and sound. 19. The system shall dynamically update the hotlists and contents of the hotlist from the back office during operation via wireless. 20. The in-vehicle software shall support incremental hotlist updates. 21. The interface shall allow editing a license plate read that was incorrectly read (in the event of a hit). 22. The interface shall allow the user to accept/reject a hit. An acceptation or rejection shall present a form to select from custom reasons. System may also prompt the operator to input notes relating to a hit accept. 23. The interface shall have a visual indicator which specifies from which channel the license plate read originated. 24. The interface shall have a visual indicator of pending alarms. 25. The interface shall have an interface to select the zone of enforcement, which could be any geographical zone. 26. The in-vehicle software shall provide the option to circle the license plate in the context image. 27. The interface shall have a diagnostic page to display the real time health of the system. 28. The interface shall have a way to manually toggle license reading on/off. 29. The interface shall have a page to review reads and “hits,” through which the user may scroll or search. 30. The interface shall have a form to enter additional vehicles dynamically into a hotlist, which can have a user-selectable expiry date. Operator can also select attributes from pre-populated forms to describe the entry, as well as enter up to 200 characters of text. 31. The in-vehicle software shall transfer read/hit data in real-time to the BackOffice wirelessly. 32. The in-vehicle software shall offload the read/hit data at the end of the shift to the BackOffice wirelessly. 33. For wireless offload, the in-vehicle application must be able to support 256 bit Rijndael encryption of the offloaded data. 34. The in-vehicle software read/hit wireless transmission shall support buffering to a queue should the connection temporarily be lost. 35. The on-board LPR software shall analyze each frame without requiring external input/output triggering to read the license plate in the camera’s Field of View (FOV).

36. The on-board LPR software shall be able to detect and read license plates with embossed characters, flat characters, and any kind of paint/background. 37. The on-board LPR software shall be able to detect and read license plates with a maximum angle of 45° in front and 70° in depth. 38. The on-board LPR software shall contain an OCR equivalent optimization system to improve discrimination between the similar characters for the license plates found in the City of Sacramento39. The on-board LPR software shall be able to detect and read several types of license plates such as vehicle license plate with one line, two lines, different alphabets on same plate, etc. 40. The on-board LPR software shall be a font independent system. Consequently if license plates contain several font types or new fonts are used in the area, the system shall handle a license plate with these new fonts. 41. When in-vehicle mapping is enabled, user shall be able to navigate in the map view, zoom in and zoom out of the map view. 42. The in-vehicle application shall support the capability to manually capture a still image with the overview camera. 43. The in-vehicle application shall support the capability to automatically capture a vehicle context image with a manually entered license plate read. 44. The in-vehicle application shall support live feed of the context camera such that a user can maneuver the vehicle to optimize the context image before a manual capture. 45. When reviewing reads and hits, a user shall be able to search for a full or partial license plate in the database, with OCR equivalents and fuzzy matching, to determine if a particular license plate has been captured in the system. 46. The in-vehicle application shall be configurable for read privacy control (With read privacy control, a stored read does not include a license plate image cut out, a context image or a license plate interpretation. A stored hit will include a license plate image cut out, a context image and a license plate interpretation irrespective of the configuration of read privacy control.) 47. In order to safeguard the chain of custody, the in-vehicle application shall support data watermarking, which electronically marks every read and hit. If this information were to be modified in any way, the corresponding watermark would not match the data and this would be displayed in the Back-Office application for review. 48. The in-vehicle application shall be able to display statistics on the stored reads and hits including, but not limited to, count per camera and count per hit type. 49. The application shall be responsive in comparing a captured license plate against multiple and voluminous databases with less than a 2 second response to a query of a database containing up to 14,000,000 entries.

50. Upon receiving a hotlist hit, the in-vehicle application will display the following information:a. Image cut out of the license plate.b. Color context image of the vehicle.c. License plate interpretation.d. Camera identification.e. Date and timestamp.f. GPS coordinates or, as an option, street address and map view of the location of the hit.g. Hotlist attributes including name, priority and color.h. Multiple hit indicator i.e. has this read license plate been matched against more than one hotlistentry.i. Other fields on the hotlist such as plate state or category, VIN, etc.51. Any hits which have not been acknowledged by the user shall be displayed as unresolved hits inthe interface until they are acknowledged or resolved. The system must continue to process licenseplate data in the background and all captured data must be stored.52. The system shall alert the user of subsequent hits while reviewing hits.53. The system shall be configurable to limit the number of hits against each hotlist category.54. Upon notification of a hit, if the user determines the license plate from the hotlist does notcorrespond to the actual license plate cut out image, the user shall be able to edit the license plateinterpretation. The original hit is automatically rejected and the edited license plate is automaticallychecked against the hotlist database.C. Interfacing requirements.1. The System must be compatible with the current Back Office application used by the City ofSacramento, the Genetec Security Center, version 5.. An authorized City of Sacramento supervisor or manager shall be able to do the following functions:a. Configuration of embedded LPR systems.b. Live event monitoring from the vehicle.c. Reporting on any of the LPR vehicles.d. Dynamic graphical map viewing.The new LPR equipment must communicate directly with Security Center without any“middleware” to download the encrypted hotlists already exiting in the Security Center software.The reads and hits must be sent in real time to the Security Center software and stored in theSecurity Center databases.Contractor’s LPR vehicles must appear in Security Center as individual and separate vehicles.Grouping all reads/hits under a single vehicle entity in Security Center will not be an option.

Allied Universal®Response to The City of Sacramento2024 86

3.6 CERTIFICATE OF INSURANCESuccessful proposers are REQUIRED to submit the necessary certificate(s) of insurance and endorsements as called for in the contract’s General Provisions prior to award of the contract.

Sacramento City CouncilJune 17, 2025

Sacramento City Council
June 17, 2025