Megan Hunter, Community Development Director
City Council – January 10, 2023
Permit Center Progress Update
Permit Center
Community Development
Permit Services Division
Current Planning
Code Enforcement
Public Works
Development Engineering
Fire
Fire Administration
Fire Prevention
Finance Department- (Will Relocate to City Hall)
Business Licensing
Special Permits (i.e. Garage Sales)
Executive Summary
In FY 21/22 (July 1 , 2021 – June 30, 2022) despite key vacancies and unexpected absences created by pandemic, staff accomplished:
4,646 All Permits Issued (Not including business licenses) 3,234 Building Permits Issued - $83.4 million valuation 13,799 Building Inspections Conducted
23,110 Permit Center Line Calls Answered
In FY 22/23 (July 1 , 2022 – December 1, 2022):
1,100 Building Permits Issued
Focus Areas for Improvement
Highlights
Technology –Universal testing of new paperless permitting system (ProjectDox) Customer Service – Hiring of 2 bi-lingual staff solely focused on customer service; Launching of new customer survey Staffing – Hiring of 4 new staff in Permit Services (2 Community Outreach Assistants, 1 Administrative Analyst, 1 Building Inspector) Permit Center Coordination – Streamlined Accessory Dwelling Unit (ADU) processing and launching of pre-approved ADU Plans
Background
Data Overview
Administration & Intake
Assisted 969 customers over the counter
Responsible for issuing all 4,646 permits from FY 21-22 Building
Conducted 2,720 plan reviews in FY 21-22
Assisted 313 customers over the counter
Completed 95% of plan reviews within prescribed timelines Conducted 13,799 inspections in FY 21-22
88%
Customer Service
Total: 33
Small Business Support
Assist in resolving issues with City services and linking to resources 205 Hotline Calls
282 Emails
Staffing
Hired 4 new full-time positions in 2022
Permit Services divisions still has 4 vacancies
As of Dec. 2022, one new building inspector has been hired Current vacancies including Code Enforcement, and Fire Prevention, impact output and timeliness
Permit Center Coordination
Accessory Dwelling Unit (ADU) Streamlining
ADU Permits
250% increase in Issued Permits
Pre-Approved Plans
Collaboration with Design Path Studio
Four floor plans
Resources
Spanish/English FAQ and Guidebook
Workshops (Recorded)
Approximately 130 in attendance
Please note that this includes the time the applicants have the plans and we are waiting for resubmittal.
Next Steps
Questions?