DATE: AUGUST 8, 2023
DEPARTMENT: FINANCE / INFORMATION TECHNOLOGY
FROM: JIM PIA, ACTING FINANCE DIRECTOR
BY: SALLY CRUZ, MANAGEMENT ANALYST
TITLE: MIVOICE CONNECT SUPPORT SERVICE AGREEMENT RENEWAL RECOMMENDED MOTION:
A motion to approve a resolution authorizing the renewal of the MiVoice Connect Support and agreement from ProTelesis Corporation in an amount not to exceed $30,647.89 to provide the City’s business phone system.
EXECUTIVE SUMMARY:
MiVoice Connect (Mitel) provides the City-wide business phone system for all facilities. MiVoice is one of the leading support services Technical Account Manager (TAM) who delivers personalized, proactive technical, operational and maintenance support. This service will help maximize the City’s investment, enhance operational efficiencies and resolve phone system issues in a timely manner.
BACKGROUND:
The MiVoice Connect Support Service Agreement covers all the phone switches, phones, and phone user support which includes:
Response within one hour for critical issues
Next business day hardware replacement
Support via phone and email
MiVoice Connect Software
Protelesis performed software upgrades
Assistance with Carrier troubleshooting
Server monitoring
Training for Mitel System Administrators
Cybersecurity penetration tests
MiVoice Connect technical, operational, and maintenance support helps enhance the City’s Information Technology Division resolve issues quickly.
CEQA CONSIDERATION:
Not a Project. The City of Salinas has determined that the proposed action is not a project as defined by the California Environmental Quality Act (CEQA) (CEQA Guidelines Section 15378).
STRATEGIC PLAN INITIATIVE:
Renewal of the MiVoice Connect Support Service Agreement supports the City Council’s Goal of Effective and Culturally Responsive Government by ensuring that the information systems continue to support city programs, projects can City services.
DEPARTMENTAL COORDINATION:
Information Technology and Administration will continue to work in collaboration with all departments to meet the City’s phone system needs.
FISCAL AND SUSTAINABILITY IMPACT:
Funds are appropriated and available in the FY 2023-24 Annual Operating Budget.
ATTACHMENTS:
1. Resolution
2. Protelesis Quote
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