Permit Center Update
Lisa Brinton, Director
Community Development Department
January 23, 2024
Who is at the Permit Center?
Community Development
Permit Services
Administration
Plan Check
Inspection
Current Planning
Code Enforcement
Fire
Fire Administration
Fire Prevention
Public Works
Developmental Engineering
Finance Revenue and Licensing Division moved to City Hall on October 2nd, 2023
2023 Organizational Assessment
Findings
Recommendations
Actions Taken 2023
Need for increased staffing
Increase Permit Services staffing resources
Updated job descriptions
Confusion between divisions regarding roles, responsibilities, and workflow Clarify roles and responsibilities
Established a centralized location for manuals, policies, procedures, and checklists Strained intra-departmental working relationships
Establish clear communication procedures
Formalized an agenda reviewed weekly to discuss workflow Lack of leadership and a need for team building
Add an Assistant Community Development Director
Hired a Chief Building Official and an Assistant Community Development Director
Staffing – Permit Services Org Chart
Dashboard Table of Contents
Permit Services
Calls Received by the Permit Center General Line by Year Counter Transactions Per Division for 2023
Counter Transactions Per Month for 2023
Counter Transactions by Year
City Reports Completed by Year
Building Plan Reviews Completed by Year
Permits Approved by Year
Permits Approved by Permit Type for 2023
Permits Approved by Review Cycle for 2023
Accessory Dwelling Unit Permits by Year
Building Permit Inspections Completed by Year
Virtual Building Permit Inspections Completed by Year
Building Permit Inspections Completed for 2023
Building Permit Inspections Completed by Permit Type for 2023 Other Services
Current Planning - Performance Measures by Year
Current Planning – Application Intake for 2023
Current Planning – Application Approvals for 2023
Fire Prevention - Highlights for 2023
Fire - Inspections and Permits 2023
Development Engineering for 2023
Code Enforcement Cases & Inspections by Year
Code Enforcement Case Opened by Type for 2023
Small Business Support - Services for 2023
Permit Center Customer Feedback Survey for 2023
Calls Received by the Permit Center General Line by Year
Counter Transactions Per Division for 2023
5,889 Total
Building Plan Reviews Completed by Year
64%
83%
76%
72%
Permits Approved by Year
Accessory Dwelling Unit Permits by Year
Permits Approved by Review Cycle for 2023
36.5%
27.6%
16.3%
9.5%
6.0%
2.1%
1.1%
0.5%
0.2%
0.1%
80.5% of Permits Approved by 3rd Review Cycle
Identify Permits
Discuss Issues
Next Steps for Improvement
Workflow Coordination
0.01%
Building Permit Inspections Completed by Year
3.08%
6.31%
4.93%
2023 Division Highlights
Assisted 1,641 customers over the counter
Current Planning
Fire Prevention
Small Business Support
Code Enforcement
Development Engineering
Completed 1,866 inspections
Reviewed 515 Building Permits for compliance
Reviewed 135 Building Permits for compliance
418 interactions with members of the public
Approved 741 Encroachment Permits
Opened 1691 cases 3758 Inspections Closed 1227 cases
Completed 971 Fire Case Inspections
Approved 466 Planning Applications
Completed Projects
400 ABBOTT ST
439 SOLEDAD ST
1050 NORTH DAVIS RD
1207 ABBOTT ST
Permitted and Future Projects
1264 DE LA TORRE ST
163 WILLIAMS RD
791 WORK ST
450 EAST ROMIE LN
1487 CONSTITUTION BLVD
1161 ABBOTT ST
BORONDA & HEMINGWAY
Future Growth Area
3,553 minimum to 4,340 maximum Residential Units
571,500 Square Feet of Commercial Floor Area
West Area
3,274 minimum to 3,911 maximum Residential Units
489,700 Square Feet of Commercial Floor Area
Central Area
The permitting work for these areas more than quintuples the average number of building permits processed in a single year.
Impact on Staffing
Technology
Paperless Permits System
Paperless Permits Webinars
Virtual Inspections
Permit Center Mixer
Permit Center Customer Feedback Survey for 2023
"Staff was just amazing and very helpful oh and very willing to help and teach how to complete documents." "Very satisfied with the service I got very professional and answered all my questions." "I had received great information that I didn’t know was needed in this jurisdiction and very grateful." English
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Questions?