Operational Manual
This document, which is being furnished in furtherance of CannaCruz’s Commercial Business Permit Amendment Application.
This document contains trade secrets that CannaCruz holds as confidential proprietary information. If a public disclosure of this document is requested, CannaCruz is opposed to its release and requests immediate notice of such request in order to assess the legality and potential legal issues regarding its release.
CannaCruz
Collective
OPERATIONS
MANUAL
115 LIMEKILN
SANTA CRUZ, CA 95060
2 TABLE OF CONTENTS:
1 INTRODUCTION/MISSION STATEMENT/ GENERAL IFORMATION
2 DEFINITIONS
3 EMPLOYEE CONDUCT AND DRESS CODE
4 QUALIFIED PATIENT AND CAREGIVER RULES
5 CULTIVATOR AND VENDOR QUALIFYING GUIDELINES
6 PATIENT QUALIFICATION
7 PHYSICIAN RECOMMENDATION VERIFICATION
8 ID AND GROWING/VENDING CERTIFICATES
9 EDUCATING QUALIFIED PATIENTS TO BE GOOD NEIGHBORS
10 DEALING WITH MISUSE OF SERVICES
11 OPENING AND CLOSING PROCEDURES
12 SECURITY
13 TWENTY FOUR HOUR CONTACT NUMBER
14 LEGAL INFORMATION
15 SIGNAGE
16 POWER CONSUMPTION
17 ANNUAL REPORTING
18 INVENTORY CONTROL
19 PACKAGING/LABELING/MANUFACTURING
3 20 ADMINISTRATION
21 TRAINING
22 ADDITONAL SECURITY (SCPD)
1 INTRODUCTION and GENERAL INFORMATION
CannaCruz Mission Statement
The mutual benefit non -profit, CannaCruz , was conceived by a group o f qualified patients who recognize a need for improved service to the local medicinal marijuana patients of Santa Cruz County and Monterey County. Our family has coped with significant medical challenges and seen the benefits of medical marijuana first hand. CannaCruz has been created to comport with State and local laws permitting collective distribution of medical marij uana, CannaCruz’s goal is to provide the purest organic, medical grade “medicine” available, in a safe, comfortable and affordable environment. Our staff being “Qualified Patients”, are in a unique position to serve and care for the needs of other “Qualified Patients.”
CannaCruz intends on being the preeminent dispensary for providing means of smokeless medicine as well as leading scientific information to all “Qualified Patients/Caregivers” who are current members.” CannaCruz will assure the qualified members, be they qualified patients, primary caregivers or cultivators, are not discriminated against, and do not themselves discriminate, on the basis of race, color, creed, religion, national origin, ancestry, disability, marital status, sex, gender, sex ual orientation, height, weight or physical characteristic. We hope to achieve high levels of
4 patient care based on exceeding expectations, requirements and regulations in each of the following areas:
1. Employee, Dispensary, Patient and Neighborhood Safety
2. Sensitivity, Discretion and Confidentiality
3. Availability and Dissemination of Valuable Information
4. Consistent Quality and Variety of Medicine
5. Meaningful and Impactful Dispensary Involvement and Interaction with the surrounding neighborhood and community
6. Continuous Innovative Improvements
7. Regulatory Compliance
The following activities are essential to performing our role as one of the preeminent medical marijuana dispensaries:
1. Conducting and analytical tests on different forms of ma rijuana present in the facility.
2. Educating patients on the scientific and medicinal aspects of medical marijuana including the various strains and their particular effects.
3. Working closely with dispensary personnel and patients to document the effects of various strains and products on their patients symptoms and conditions.
4. Anticipating the evolving needs of the patients in the community.
*No cultivation will take place on the premises at 1156 Abbott Street.
* CannaCruz staff will provide litter removal services each day inside, infront of and around the property, parking lot and sidewalk area, each day of operation.
*CannaCruz staff will educate all “Qualified Patients/Caregivers” to “CannaCruz’s” rules and expected conduct.
*CannaCruz will make i t a priority to make medicine available to all “Qualified
5 Patients” no matter what their income status. Patients present proof of indigent status by showing: MediCal Card , Food stamp Voucher , Or other proof of some sort of financial assistance. If the pati ent meets this requirement they will be asked to donate volunteer time to the collective if physically capable . If not physically capable medicine will be provided.
*CannaCruz will keep track of each patients amount of medicine received through the POS system which the use. This will ensure that qualified patents receive the allotment of medical marijuana to which they are entitled and no more, and readjusted in conju ction with the improvement or deterioration of the patients medical condition.
The following general information will be displayed in the entry lobby in a large format:
“CannaCruz’s” hours of operation be 8 AM to 7 PM, 7 days a week.
A “Qualified Patient”, “Primary Caregiver”, “Cultivator”, or “Vendor” can claim qualified status when h e/she possesses valid identification card and/or growing certificate issued by a qualified medical marijuana provider association
Only “Qualified Patients, Caregivers, Cultivators, or Vendors” may participate at the CannaCruz dispensary or attend association meetings or classes.
CannaCruz will prohibit loitering by persons outside the establishment, either on the premises or within 50 feet of premises.
CannaCruz will clearly post ‘No Smoking’ signs inside, infront, and in the parkin g lots of the building.
No medicine shall be smoked, vaporized, ingested or otherwise consumed on the premises. Including the parking lot and surrounding public area and sidewalk. ANY PATIENT VIOLATING THIS RULE SHALL LOSE ALL FUTURE PRIVILEGES AT CannaCruz.
6 Double-parking by clients, caretakers, vistors or delivery vehicle s, will not be permitted at anytime.
2 DEFINITIONS
For the purpose of this operations manual the following definitions will apply:
2.1 “Qualified Patient” means a seriously ill person who obtains a w ritten recommendation from a physician licensed to practice medicine in the state of California to use marijuana for personal medical purposed.
Individuals under the age of 18 may participate as qualified patients with a written recommendation from a licensed California physician and with the written consent of a parent or legal guardian.
2.2 “Primary Caregiver” is an individual over the age of 18 or organization designated by a “Qualified Patient” who has consistently assumed responsibility for the housing, health or safety and who has assumed responsibility for the provision of medical marijuana to the “Qualified Patient.”
2.3 “Medical Marijuana Provider Association” means a collective of individuals comprised of “qualified” patients, primary caregiv ers, cultivators and vendors, for which the sole purpose is to provide education, referral, or network services and to facilitate/assist in the lawful production, acquisition, and provision of medical marijuana to qualified patients.
2.4 “Client/Participant” refers to an individual who participates in a medical marijuana provider association or a unit of individuals comprised of a particular “Qualified Patient” and the “Qualified Patient’s” primary caregiver who jointly participate in a medical marijuana provider association.
7 2.5 “Cultivator” means a qualified medical marijuana patient or caregiver, a client/ participant of a medical marijuana provider association or any other individual(s) who cultivates or contributes to the safe production of marijuana exclusively for a medical marijuana association.
2.6 “Vendor” means a qualified medical marijuana patient or caregiver, a client/ participant of a medical marijuana provider association or any other individual(s) who provide cannabis products for CannaCruz patient use.
2.7 “Marijuana”, referred to in this manual from here forward as “Medicine”, or “Cannabis” means all parts of the Cannabis plant, whether growing or not; the seed thereof; the resin extracted from any part of the plant; and every compound, manufacture, salt, derivative, mixture or preparation of the plant, its seeds or resin.
It does not include the mature stalks of the plant, fiber produced from the stalk, oil or cake made from the seeds of the plant, any compound, manufacture, salt, derivative, mixture or preparation of the mature stalks (except the resin extracted there from), fiber oil or cake, or the sterilized seed of the plant which is incapable of germination.
3 EMPLOYEE CONDUCT and DRESS CODE
3.1 All employees and volunteers must be qualified patients and possess a valid California physician’s recommendation.
3.2 All employees and volunteers shall wear professional attire with pants, in clean condition. Shoes must provide adequate support and a closed toe. Shoes must be comfortable to stand in for long periods (up to two hours).
8 3.3 Sunglasses (unless prescribed by a doctor) are not allowed to be worn inside the CannaCruz by staff. Cell phone use is not allowed inside the dispensary by staff or “Patients/Caregivers.”
3.4 CannaCruz Staff will also give each new “Qualified Patient” a registration form, list of rules and expected patient conduct.
3.5 Upon arriving at the counter the patient/caregiver will be greeted with a smile and a sincere desire to assist in any reasonable m anner. “Patient/Caregivers” will always be given ample “counter time”, space and advice to ensure that they get the medicine that works for them.
3.6 CannaCruz considers our client service to be our top product. Any staff member unable to maintain the highest patient/caregiver regard will either be moved to a non-public position or their employment terminated.
3.7 CannaCruz will always respect patient confidentiality and privacy. Therefore we will never directly inquire about a patient’s illness or co ndition. Also staff will never ask a patient who their doctor or primary care physician is, unless required for patient qualification verification.
3.8 CannaCruz staff and security personnel will always treat our neighbors and clientele with the utmost r espect. As this is an environment for healing, aggressive or unkind behavior will not be tolerated at any level.
3.9 All CannaCruz employees must be over 21 years old and will be easily identified with photo ID/Name Tags.
4 “QUALIFIED PATIENT” and “CAREGIVER RULES”
9 • The following “Patient/Caregiver” rules will be displayed in the entry room in a larger format and will also be intialed and signed by each “Qualified Patient/Caregiver”:
• “Qualified Patients/Caregivers” will not use cell phones inside the CannaCruz building. All cellular devices must be shut off before entering the dispensary.
• All “Qualified Patient/Caregivers” will pass through a metal detector upon entry and “wanded” as necessary by security personnel.
• “Qualified Patients/Caregivers” s hould leave all backpacks, bags or any other carrying device in their vehicle or at home. If this is not an option, security personnel will hold item in the entry room. Items taken will be secured and a numbered tag given. CannaCruz will not be held resp onsible for lost or stolen articles.
• “Qualified Patients/Caregivers” visiting CannaCruz will not be admitted if they have friends waiting in a car or loitering outside.
• “Qualified Patients” must visit CannaCruz by themselves; unless another party(s) assistance is required for transportation. A patient may be handicapped and unable to drive themselves. Qualified patients must leave the premises immediately after purchasing their medicine.
• All patients should keep all containers sealed and wait to consu me their medicine once at home. If this is not possible, safety and legality must be considered at all times. No “Qualified Patients” should ever consume their medicine in or around Harvey West Park.
• “Qualified Patients and primary Caregivers” are stric tly prohibited from selling, trading or distributing medicine they have acquired from CannaCruz or any other source.
• No loitering on the premises or within 50 feet of the premises.
• No computers or electronic tablets allowed inside CannaCruz.
• “Qualified Patient/Caregivers” must be as discrete as possible whenever coming or going from CannaCruz.
• “Qualified Patient/Caregivers” found breaking these rules run the risk of being banned from this facility as well as others. CannaCruz can and will file a comp laint with the card issuing organization and that organization can at its own discretion terminate the recommendation. CannaCruz security staff will also respond as trained if they witness any felonies in progress, such as illicit drug transactions or other crimes.
10 • If at any time a “Qualified Patient/Caregiver” feels as though they were not treated in a respectful and compassionate manner, they should ask to see a manager.
Disrespect will not be tolerated in any form.
• CannaCruz will require its qualified patients, primary caregivers and cultivators to participate solely in conjunction with the association for medical marijuana-related services and prohibits its qualified patients, primary caregivers and cultivators from participating in any other medical marijuana provider associations or medical marijuana buyers clubs.
5 CULTIVATOR AND VENDOR QUALIFYING GUIDELINES
5.1 Cultivators and v endors Are “Qualified Patients or Primary Caregivers” that grow or provide other medicinal cannabis products for the di spensary patients. They must have a qualifying physicians recommendation, medical ID card or primary caregiver card accompanied by a valid California state drivers license, California ID or passport.
5.2 Cultivators and vendors will go through the same process as a qualified patient for verification. Moreover, they must meet the standards outlined herein. All information will be destroyed as soon as verification is successful. CannaCruz will only keep an electronically based Vendor file that records the qualified patients ID card number and date of expiration of the current physician’s recommendation.
5.3 Any and all compensation and/or remuneration made to cultivators or vendors by CannaCruz will be for actual expenses, including reasonable compensation incurred for services provided to “Qualified Patients” of CannaCruz to enable them to use medical cannabis pursuant to the State of California Health and Safety Code 113263.765(c) and
5.4 Cultivators must sign a statement as to the conditions in the ir garden and to meet organically grown requirements. Cultivators may need to allow CannaCruz or a
11 third party to inspect their garden to insure it’s compliance with Canna Cruz standards.
5.5 Vendors products must meet certain high quality standards: t he medicine that is presented to CannaCruz must be medical grade; Vendors may need to allow CannaCruz or a third party to inspect their operation to insure it’s compliance with CannaCruz standards.
5.6 Cultivators and v endors are strictly prohibited from providing or distributing medicine to anyone other than a “Qualified Patient.”
5.7 Cultivators or v endors found breaking any CannaCruz guidelines or CannaCruz general rules are subject to the exact same actions as a “Qualified Patient .” Loss of CannaCruz privileges and further action taken by the card administrating body.
6 PATIENT QUALIFICATION
6.1 A Qualified patient is anyone meeting the definition set forth in section 1.2 and possesses a valid written physician’s recommendation from a valid license d California physician. Patients possessing any government issued medical cannabis identification card such as Stat e of California medical ID card as well as any other California government medical cannabis card issuing agency. These associations can be confirmed through ‘Americans for safe access’ or CA NORML.
6.3 On a qualified patient’s first visit to CannaCruz, they will have to show either, their valid medical cannabis association ID for verification of patient status and a State of California ID; o r if a qualified patient has only their original physician’s recommendation and a State of California drivers license or ID CannaCruz will at the management’s discretion scan the original recommendation and use the copy to call and verify the patient status.
12 6.5 Once their physicians recommendation/ID card is verified the qualified patient will be logged into an electronic Point of Sale system that noted only the first and last initial, ID card number and expiration date of the current physicians recommendation. The qualified patient will then be allowed to participate in the CannaCruz dispensary and all the privileges and services that a collective member will be entitled to. From that point, the qualified patient will only show their valid State of Cali fornia Drivers License/ID and their valid medical cannabis ID card/Physicians recommendation until that card / physician’s recommendation expires. (This date is driven by the original [physician’s recommendation.)
6.6 Once a qualified patients informat ion has been verified, all paperwork, noted, records, any and all patient information will be based on external hard drives, with physical and electronic locks and safe guards for the critical data. Page/swap files will be set to erase themselves at shutd own. Encryption will be used whenever possible, including, but not limited to; bio -metric, voice print, and token/one time key pad, and any form appropriate for the application at hand.
7 PROCEDURE: PHYSICIAN RECOMMENDATION VERIFICATION;
PHYSICIAN’S STATUS VERIFICATIONS
7.1 CannaCruz does not exist to verify patient recommendations. The CannaCruz verification procedure listed below will be followed:
7.2 On the attempt to verify a patients Physicians recommendation, a copy of the original Physicians rec ommendation will be taken and then the Physician’s office that wrote the recommendation will be contacted to confirm the patient’s status and that the recommendation is current. Once verified, only the qualified patient’s initials, medical cannabis ID card number and recommendation expiration date will be logged into our point of sale system.
13 7.3 The prescribing Doctor’s license will be checked via the Medical Board of California or the Osteopathic Medical Board of California to ensure the physician has a license in good standing to practice medicine or osteopathy in this state.
7.4 Once verified, a qualified patient will be able to participate at CannaCruz with the rules noted in Section 6, until that qualified patient’s current physician’s recommendation is no longer valid. No expired physicians recommendations or ID cards will be accepted. Patients that present an expired physicians recommendation/medical cannabis association card and/or expired California ID/Drivers license will not be allowed entr y into the dispensary. Patients with expired ID or recommendations will be advised to see their Physician about a new recommendation. Patients under no circumstances will be allowed to participate at CannaCruz until their recommendation or ID is current and verified.
8 CannaCruz ID CARD and GROWING/VENDING CERTIFICATES
8.1 CannaCruz will issue ID cards and/or growing OR vending certificates to quailifed patients and primary caregivers who are cultivators or vendors who have qualified per the chapters herein in order to ensure that valid ID cardholders are not subject to criminal prosecution or sanctions.
9 EDUCATING PATIENTS TO BE GOOD NEIGHBORS
9.1 CannaCruz will hand out educational material to all new qualified patients, upon their first visit, whi ch will advise where and when to use their medicine safely.
Common drug interactions and forms of consumption will also be described to ensure the safest possible access and use.
9.2 CannaCruz will also post these same “Good Neighbor”/”Safe Access and Us e” guidelines in the entry room, in a large format.
14 9.3 Loitering will not be allowed in the CannaCruz private parking lot or surrounding areas.
9.4 No consumption, vaporization or ingestion of any kind are allowed anywhere on the CannaCruz premises or surrounding area, including Harvey West Park.
9.5 Absolutely no trading, reselling or distributing of medicine will be permitted.
CannaCruz security will respond as trained if they witness a felony in progress, such as an illegal drug transaction.
9.6 CannaCruz will provide the zoning administrator, the chief of police and all neighbors located within fifty feet of the establishment with the name, phone number and facsimile number of an on -site community relations staff person to whom one can provide not ice if there are operating problems associated with CannaCruz.
9.7 CannaCruz will make every good faith effort to encourage neighbors to call this person to try to solve operating problems, if any, before any calls or complaints are made to the police department or the zoning administrator.
9.8 Any exterior lighting of the parking area will be kept at a sufficient intensity so as to provide adequate lighting for patrons, while not disturbing surrounding commercial areas.
9.9 CannaCruz will meet any specific additional operating procedures and measures as may be imposed as conditions of approval by the zoning administrator at the time of issuance of the special use permit in order to ensure that CannaCruz will be a good neighbor.
15 10 DEALING WITH QUALIFI ED PATIENT AND CAREGIVER MISUSE OF
SERVICES
10.1 Misuse of services happens when a qualified patient fails to comply with any of the above posted conditions or misrepresents his/her qualifications for participation.
10.2 If any activity is noticed that s eems suspicious, or out of the ordinary, management and security patrol staff will be notified. They will decide how to proceed.
10.3 Staff will follow the procedures that follow:
o If a qualified patient/caregiver is found to be misusing the CannaCruz services, the CannaCruz staff/security will ask the qualified patient for their medical ID card and write a report as to the incident and attach it to the patient file in the Point of Sale System.
o CannaCruz staff will inform management immediately.
o The qualified patient/caregiver will then lose all privileges at CannaCruz. A complaint report will be sent to the government agency that issued the patient/caregiver card. The issuing agency will be responsible for any further action.
11 OPENING and CLOSING PROCEDURE
11.1 CannaCruz Security will be on location 30 minutes in advance of opening, and stay until the last staff member has left, or until being released by the manager. Upon arriving at CannaCruz, Security will conduct a perimeter check for suspicio us activity or security breach.
16 11.2 The manager/owner will unlock front door and disarm the alarm. Security will then conduct a sweep of the dispensary interior, after which, staff will enter and set up for the day’s business. All operating and Point o f Sale computers will be turned on and readied for business.
11.3 Medicine will be removed from the safe, inventoried to a particular Point of Sale and prepared for dispensing. The amount of medicine will be no more than what is anticipated to be sold wi thin one hour. The previously mentioned amounts will be forecasted. Staff will keep the inventory to be dispensed to a minimum. The remainder of stock will remain secured in the safe.
11.4 Pre-counted operating cash will be removed from the safe, credi ted to a particular Point of Sale and placed in the secured cash drawer.
11.5 After the dispensary is made ready for business and it is no earlier than 7:00 am, CannaCruz will open it’s doors to “Qualified Patients and Caregivers” to receive their medicine.
11.6 At managements discretion, cash/check deposits will be made throughout the day to keep a minimum amount of cash on hand. Until deposits are made, all cash other than need for minimum operations will be secured in the safe. (secret operating procedure)
11.7 At precisely 7:00pm, incoming “Qualified Patient/Caregivers will be stopped from entering the dispensary. All “Patients/Caregivers” inside the dispensary will be informed that it is closing time and asked to make their final medicinal choices and exit the dispensary as quickly as possible without discomfort.
11.8 CannaCruz will accept Credit/Debit Cards.
17 11.9 After the last Patient/Caregiver has left the dispensary, Management will inventory all remaining inventory in sales area, as well as p erform final count of cash drawer.
Inventory and cash data will be entered into the Point of Sale system to conclude the day’s transactions. After all accounting is completed, all cash other than operating amounts are removed leaving cash drawers ready f or next business day.
All cash and medicine are then secured in safe. All computers, including but not limited to Point of Sale are shut down securely.
11.10 After closing and before Staff leaves the building, Security will do a perimeter check and then the Staff will be released from the building. CannaCruz encourages Staff to have security assist them to their cars. The manager, with Security’s presence will then arm the alarm system and secure the entry door.
12 SECURITY PROCEDURES
12.1 CannaCruz will have at least one uniformed Security presence at all times during business hours. If volume or enforcement demands it, additional uniformed personnel will be employed.
12.2 In the entry lobby of CannaCruz we will have one CannaCruz staff member who will greet and be verifying Patient/Caregiver status and one uniformed Security personnel scrutinizing safety and security concerns.
12.3 As a Patient/Caregiver enters the lobby, they will pass through a metal detector.
Security will use a metal detect ing wand to further inspect questionable items.
Patients will be asked to cooperate with security in this process. Anyone refusing to cooperate will be asked to leave immediately. Backpacks, large carrying bags, oversized jackets, etc. will be detained at the security station. A numbered tag will be given for each item. CannaCruz will not be held liable for any missing or damaged items left with security.
18 12.4 After passing the security screening, the “Qualified Patient/Caregiver” must provide CannaCruz staff with their approved Government agency medical cannabis card and California ID/drivers license. If the patient/caregiver does not have a Governmental medical cannabis card, Verification of Doctor’s recommendation will be performed at the discretio n of CannaCruz and within afore mentioned guidelines. (see section 7)
12.5 After the “Qualified Patient/Caregiver” passes security and are verified by the CannaCruz staff, they will be admitted through a secured door into the dispensary area. Inside the dispensary area, CannaCruz security will constantly monitor the room for security and safety for all “Qualified Patient/Caregivers” and the CannaCruz staff. No loitering will be allowed inside the dispensary.
12.6 After a Patient/Caregiver has concluded their business with CannaCruz, they must make their way out of the dispensary as quickly and as “comfortably” possible.
Upon leaving CannaCruz a Patient/Caregiver is encouraged to ask Security personnel to assist them to their vehicle, if they are parked in the CannaCruz parking lot or within 50 feet of the CannaCruz premises.
12.7 CannaCruz security personnel will monitor video feed from cameras located in the entry room, dispensary, upstairs office area, and outside. If security personnel see any quest ionable activity including loitering in or around the facility uniformed security personnel will be notified immediately. At that point all entry into the facility will be delayed until the uniformed security personnel has secured the area in question. CannaCruz will be protected after hours by an interior alarm system with glass breakage, door sensors and motion sensor alerts. The security system will be monitored by a professional security company. The security system will include a “panic” button for emergencies during operating hours.
Uniformed security will perform regular perimeter and vicinity checks to discourage loitering and questionable activities.
19 12.9 Accessible windows will be secured by a security bar system. Glass doors will be secured by a metal sliding curtain for after hour security.
12.10 All medicine purc hased by “Qualified Patient/ Caregivers” will be in a sealed container. A point of sale bar coded label will be affixed to the medicine container.
The label will include weight, as well a clearly identified as “Medical Marijuana .” The goal of the labeling system is to protect Patient/Caregivers and aid law enforcement in determining the validity of “Legal Medicine.”
12.11 All procedures outlined in section 12 will be a minimum base for security.
Additional measures will be enacted if a need arises or requested by governmental or law enforcement agencies.
13 TWENTY FOUR HOUR CONTACT
13.1 CannaCruz will provide a 24 hour contact number to the City of Salinas City Police Department and the Monterey County Sheriff’s Department that can be called to verify the status on person/s under investigation. All incoming calls to CannaCruz after hours will be routed t o the 24 hour contact number. CannaCruz’s phone number will be affixed to all medicine sold.
13.2 CannaCruz will provide the zoning administrator, the City of Salinas Chief of Police, the Monterey County Sheriff, and all neighbors within 50 feet of the establishment with the contact information of an on site community relati ons person and encourage them to contact that person if any questions, concerns or complaints arise. A policy of routine contact of all agencies as well as neighbors will be maintained to resolve any issues concerning operations, safety, security as well as a continued effort to educate our community to the need and benefits of a “Medical
20 Marijuana Dispensary .” It is our goal to be professional, discrete and secure.
CannaCruz is confident we can control all security and nuisance potentials. We will constantly strive to have zero impact on local law enforcement as well as our community as a whole. All public relations, when at all possible, will be performed in person.
13.3 CannaCruz public relations person as well as twenty four hour contact will be M r.
Palmer. The contact number is TBA. Public relations will commence immediately after special use permit approval.
14 LEGAL INFORMATION
14.1 CannaCruz reserves the right to refuse service to anyone for any reason at any time.
14.2 CannaCruz operates strictly under the provisions of the State of California Health and Safety Code 11362.5 and 11362.7 et. Seq.; the City of Salinas Municipal Code Chapter 16B; and the California Attorney General’s August 2008, “Guidelines for the Security and Non-diversion of marijuana Grown for Medical Use.
14.3 “Qualified Patient/Caregivers” are governed by the laws of the City and County in which they reside. Since Laws may vary from City/County to City/County, CannaCruz will not advise “Qualified Patient/Caregivers ” of Medical Marijuana Laws if they reside outside of the City or County of Monterey. “Qualified Patients/Caregivers” doing business with CannaCruz must know and be responsible for abiding by all Laws concerning the purchase, transportation, administering and consumption of Medical Marijuana.
14.4 Medical Marijuana will have varied effects depending on variety of medicine, preparation, method of consumption, one’s personal physical constitution, etc.
Each “Qualified Patient/Caregiver ” must discuss with his/h er own prescribing
21 physician as to indications, dosage, side effects, etc. CannaCruz will not offer medical advice and makes no claim at to the efficacy of medication obtained from our dispensary.
14.5 CannaCruz will issue to all new Qualified Patient/Ca regiver a CannaCruz Qualified Patient/Caregiver Educational Packet.
15 SIGNAGE
15.1 Signage for CannaCruz will be limited to one wall sign not to exceed twenty square feet in area, and one identifying sign not to exceed two square feet in area; these signs will not be directly illuminated.
CannaCruz
BUILDING GUIDELINES
The following guidelines are designated to facilitate safe access and a comfortable atmosphere where “Qualified Patient/Caregivers” can procure “Medical Marijuana”, pursuant to their Physician’s recommendation.
* You must be eighteen (18) years old and have a current city, county or s tate issued Medical Cannabis ID card and a current California ID/Drivers License. Patients under the age of eighteen (18) with a current doctor’s recomm endation, current California ID/Drivers License and written permission and presence of a parent or legal guardian will also be allowed admission.
* You must show your Medical Cannabis ID card and State ID/Drivers License to the CannaCruz security before entering the building.
22 * You may never trade, sell or distribute in any manner the medication you obtain from CannaCruz. If you do, you will be permanently excluded from participating with CannaCruz.
* Please treat everyone in and around CannaCruz with c omplete respect. You will be asked to leave the premises if you behave offensively towards anyone.
* No cell phones or other communication devices will be allowed on or operating during your visit to CannaCruz.
* No consumption of medicine in any form wi ll be allowed in or around CannaCruz, surrounding neighborhood, or Harvey West Park.
* For your protection please be discreet with the handling and transportation of your Medicine.
* Absolutely no alcohol, illegal drugs or weapons of any sort allowed in or around CannaCruz.
* Any patient who violates “CannaCruz’s” general rules and building guidelines will be banned from CannaCruz.
* Any person/s who commits, attempts or threatens an act of violence in or around CannaCruz, may be subject to criminal prosecution.
* Please be friendly and respectful to our neighbors at all times.
* Please park in our parking lot whenever possible. Do not park in driveways, neighboring business’ parking lots or in a manner which may block traffic.
23 * In the event of an emergency inside the dispensary, please notify CannaCruz and follow instruction from the staff.
* If you have any questions or concerns about our facility, please contact our staff.
16 POWER CONSUMPTION
16.1 To offset power consumption, CannaCruz will install solar panels to provide as much power as possible for the daily collective use as well as any for any indoor cultivation of “Medicine.”
17 ANNUAL REPORTING
17.1 CannaCruz will operate as a mutual benefit non -profit organization. All transaction information will be made available to the City of Salinas through annual reporting.
The following information will be included in the annual report to the City. 1) The number of medical marijuana product transactions made during the year. These should be sor ted by zip codes with those outside Monterey County consolidated for counting purposes.
2) The number of medical marijuana product transactions in which the price was discounted to account for the qualified patients inability to pay the regular price. This should be sorted by zip with those outside Monterey County consolidated for counting purposes.
3) The number of medical marijuana product transactions that were conducted on a noncash noncredit/ debit card basis along with an explanation of the consideration provided by the “Qualified Patient or Caregiver” in lieu of cash or credit/ debit card.
4) A list of all products allocated or sold during the calendar year.
24 5) The total number of plant and clones cultivated during the calendar year. 6) A listing of other non -marijuana income producing products and services offered during the calendar year.
7) Copies of the following documents: (a) Articles of Incorporations with seal from the Secretary of State’s office, (b) Secretary of State Form SI100 signed by the appropriate officer, (c) Seller’s Permit, (d) The dispensary’s California Corporation Franchise or Income Tax Return (form 100) signed by the appropriate officer.
8) Copies of the following organization governance documents: (a) By -laws of the non -profit entity operati ng the dispensary specifying: its non -profit operation; criteria and procedures for election of board members and officers; terms of office for members and officers providing for a board of directors comprised of at least five board members; procedures for changes to by -laws; provisions for an annual membership meeting; and communication and participation by association members; and provisions requiring a majority of the board of directors to consist of individuals who are not compensated by the medical mar ijuana provider association and who are not family -members of compensated board members. (b) A list of current board members including each board member’s name and address, date of election, length of term, and term limit if any. (c) Mission statement adopted by the Board of Directors.
9) A description of how CannaCruz provides memb ers with access to information concerning its operations, and explaining the opportunities for giving feedback on CannaCruz regarding its polic ies and operations. At a minimum an an nual report should be provided to members. The report should include pertinent service statistics, financial information and educational activities.
10) A description of how the dispensar y’s revenues are used for the general welfare of the members along with an explanation of how and why those revenues are allocated to the dispensary’s general operations budget, capital improvements budget, or reserve accounts; or alternatively explain how
25 these revenues are to be equitably distributed to the dispensar y’s members in the form of cash, property, credit or services.
11) A description of how the dispensary ensures that it obtains its marijuana and marijuana products exclusively from its members.
26 18 INVENTORY CONTROL
Chain of Custody
18.1 Inventory of medicinal marijuana (Flowers, Concentrates and Edible products) is controlled through strict ‘Chain of Custody’ and ‘Lot Control’ Standard Operating Procedures.
The purpose of the chain of custody ‘SOP’ is to detail the process used for controlling and accounting for all medical marijuana received and processed for dispensing to qualifying patients and caregivers.
The Chain of Custody procedure is intended to ensure that there is a “Closed - Circuit” of receiving from qualified cultivators through packaging and dispensing of medicinal marijuana. This procedure ensures that quantities of medical marijuana received are distributed / dispensed / allocated to Registered qualifying patients or caregivers only and that there can be no ‘re-distribution’ of the medical marijuana.
Additional inventory controls are part of the computerized inventory tracking and control system. This system is used as an audit tool and compared to daily manual inventory counts.
CannaCruz also conducts a rigorous inventory ‘cycle count’ program. In th is program we select several items throughout the day and first check the inventory quantity in the system. Then we physically locate all of the items and count them.
The actual inventory count is then compared to the ‘system’ inventory count. Any discrepancy will be investigated.
27 19 Packaging and Labeling
19.1 All medical cannabis and medical cannabis products are packaged and labeled in accordance with the Fair Packaging and Labeling Act, Food and Nutrition Labeling guidelines, and CannaCruz health, safety and informational guidelines.
The combined guidelines require the following information:
• CannaCruz name and address
• Identification of Medicine. This is done either by formula or strain • Statement of Net Contents. Weight in grams of flowers. Weight in grams of edible unit.
• Statement of Potency (available in report form by lot #) • Name of recommending physician (optional)
• Name of qualifying patient or caregiver (optional)
• Date dispensed and warning statements “medical use only, not for resale or transfer to another person”, “There may be health risk associated with ingestion or use of this product”, etc.
• The Food, Drug and Cosmetic Act define the conditions for the manufacturing, packaging, labeling, etc of drugs and food.
• Food and Nutrition labeling guidelines for edible products include the following information:
• Identification of product, i.e., formula name, strain name, edible name, etc. • Statement of ingredients in order of magnitude, if more than just marijuana. • Nutritional information
28 • Expiration date of
CannaCruz Health, Safety and informational guidelines include:
• Bacterial Testing PASS (any items that fail are rejected) • Pesticide Screening PASS (any items that fail are rejected) • Medical Cannabis Profile information (including the level of THC/CBD)
19.2 GOOD MANUFACTURING PRACTICES
Good Manufacturing Practices (GMP’s) are a set of guidelines and regulations developed by the United States Food and Drug Administration (FDA).
These guidelines help entities to operate their businesses in a ‘State of Control’ and are referred to as “Quality System Regulations”
Level One GMP Training will cover the following basic elements of GMP’s People:
• All personnel handling bulk or raw marijuana will wear appropriate clothing:
smocks,
gloves, hair covering
• All clothing should be free from dirt, excessive fibers, loose or dangling threads • Jewelry should be worn in the processing area
• All personnel will be trained for the job they are asked to do • All personnel are required to follow written and verbal instructions contained in Standard Operation Procedures (SOP’s) and given by supervisors Facility:
The facility shall be clean, neat and organized. Everything has its place. A pest
29 control program will be in place. All doors shall remain closed. All areas will have adequate lighting and ventilation. All functional areas and equipment will be identified
Documentation:
• Processing and packaging records and process controls will be documented • All materials and equipment will be identified by name and status (hold, approved,
etc)
• Documentation will exist to provide traceability of raw materials used, batch production, finished goods production and dispensing.
General:
• A Quality System Regulations will exist
• A Quality Policy will be in place
• Management has a responsibility to make sure the organization is capable of following
GMPs and adhering to the Quality Policy.
• Personnel will be trained and qualified to perform the jobs they are given 20 ADMINISTRATION
20.1 Hours of Operation
The dispensing portion of the facility will operate no more than 12 hours per day between the hours or 7 AM and 7 PM, seven (7) days a week.
20.2 Employee Manual
An employee manual will be issued to each employee. The manual will cover the following information:
30 • Conditions of employment
• Employment Status and Records
• Employee Benefits Program
• Timekeeping / Payroll
• Work Conditions and Hours
• Leaves of Absence
• Employee Conduct and Disciplinary Action
20.3 The next section provides job descriptions. Staffing will be proportional to patient flow. D uring periods of low patient counts staff may assume combined responsibilities. The responsibilities of any unfilled position default to the Manager.
20.4 Job Descriptions Dispensary Staff Positions
POSITION: Manager
DUTIES AND RESPONSIBILITIES:
The General Manager is responsible of all of the day-
to-day activities required to operate the facility. These include, but are not limited to: HR and personnel management, management of inventory, production / processing and packing, Reception activities, POS system operation, Patient database, Employee training, Interaction with Medical Advisory Board regarding patient experiences, The Manager will assume
Duties and responsibilities of any vacant position.
QUALIFICATIONS:
Knowledge of: medicinal marijuana, medical office procedures, manufacturing and planning, HR, POS and database systems. Management or business degree or equiv.
31 SUPERVISOR: Board of Directors (BOD)
POSITION: Quality Control Specialist / Packaging & Labeling DUTIES AND RESPONSIBILITIES:
Receipt of bulk medicinal marijuana and marijuana
products via ‘Chain of Custody’ SOP. Processing all medicinal marijuana and packaging it into specified containers with predetermined amounts. Labeling all packages in accordance with CannaCruz procedures. Record keeping for all phases of packaging.
Transfer of packaged medicinal marijuana to the dispensary.
Management of quality
control program including but not limited to: Conduct internal audits and submit summary reports to management for review and the development of improvement strategies,
Inspection and sampling of medicinal marijuana, Batch packet review and final ‘positive release’, Daily monitoring of operational procedures for compliance to GMP and all other applicable regulations, guidelines and policies.
QUALIFICATIONS:
5 yrs minimum experience in quality systems for food or agriculture or equivalent industry experience. Microbiology background preferred.
SUPERVISOR: General Manager (QC must maintain autonomy by reporting directly to BOD)
POSITION: Information Specialist
DUTIES AND RESPONSIBILITIES:
Meet with qualifying patients and primary caregivers to discuss various aspects of their treatment. Enter pertinent information into patient database. Educate patient and primary caregivers on various strains of medicinal marijuana, methods of administration and recent medical studies on the effects of marijuana. Discuss other CannaCruz services that may enhance the patients experience such as treatment studies, support groups, seminars, reading material, community outreach programs, etc.
QUALIFICATIONS: Extensive knowledge of medicinal marijuana strains and their effects.
Understanding of medical office procedures and policies. Excellent communication skills.
32 Computer skills.
SUPERVISOR: Manager
POSITION : Inventory Manager
DUTIES AND RESPONSIBILITIES:
Conduct ‘Yield Analysis’ of all processed and packaged
marijuana. Prepare and maintain documents that account for all medicinal marijuana received, stored, packaged, dispensed and destroyed.
Conduct routing physical
inventory counts and cycle counts.
Investigate discrepancies in inventory and off target
yields.
Maintain accurate inventory in POS and parallel paper system.
QUALIFICATIONS: Background in inventory management. Business management or equivalent degree. Excellent math and computer skills (spreadsheets).
SUPERVISOR:
Manager – in the absence of an Inventory Manager these duties and responsibilities become those of the manager.
POSITION : Packaging / Labeling
DUTIES AND RESPONSIBILITIES:
Receipt of bulk medicinal marijuana via ‘Chain of
Custody’ SOP. Processing all medicinal marijuana and packaging it into specified containers of predetermined amounts. Labeling all packages in accordance with procedures. Record keeping for all phases of packaging. Transfer of packaged medicinal marijuana to the dispensary.
QUALIFICATIONS: Experience in manufacturing environment. Experience in farming or gardening. Laboratory and / or quality background. High school diploma or equivalent.
SUPERVISOR: Manager
POSITION : Receptionist
DUTIES AND RESPONSIBILITIES:
Receive patients. Distribute and collect all required
paperwork. Verify eligibility of patient and compliance to rules governing ‘qualifying patients’. Maintain organized workspace. Data entry and additional clerical as needed.
Answer phones.
33 QUALIFICATIONS: Experience in medical office reception and office procedures.
SUPERVISOR: Manger
POSITION : Register Clerk
DUTIES AND RESPONSIBILITIES:
Convey medicinal marijuana packages from
dispensing area to counter / POS register. Operate Point of Sale (POS) cash register and record purchase of medicinal marijuana and any additional products or services.
QUALIFICATIONS: POS register experience. High school diploma or equivalent.
SUPERVISOR: Manager
POSITION : Security Chief
DUTIES AND RESPONSIBILITIES:
Implement and maintain security program. Manage
security staff. Write routine reports. Monitor surveillance equipment for activities outside the normal CannaCruz activities. Actively solicit an open relationship with local law enforcement.
QUALIFICATIONS: Police or military background. Experience in security industry. Existing relationship with local law enforcement.
SUPERVISOR: Manager
POSITION : Security
Contract Position
DUTIES AND RESPONSIBILITIES:
Screen individuals requesting
entrance to the facility. Monitor premises for activities outside the normal and acceptable activities. Monitor separate areas of the facility for the purpose of controlling access to those areas. Proactively identify safety concerns. Usher patients and caregivers to the appropriate area. Write reports.
QUALIFICATIONS: Experience in security industry. Police or military background.
SUPERVISOR: Security Chief
34 POSITION: Bookkeeper
DUTIES AND RESPONSIBILITIES: Accounting and payroll for CannaCruz QUALIFICATIONS: Accounting experience. Degree preferred.
SUPERVISOR: General Manager
POSITION : Janitor
DUTIES AND RESPONSIBILITIES: Facilities cleaning and maintenance. Daily disposal of trash. Monitor CannaCruz facility inside and outside to ensure a clean and organized appearance.
QUALIFICATIONS: Janitorial experience. Maintenance experience.
SUPERVISOR: General Manager
21 TRAINING
21.1 ALL EMPLOYEES RECEIVE TRAINING RELATIVE TO SAFETY AND THE PERFORMANCE OF THEIR DUTIES.
• Workplace rules and policies including safety and security • Job specific topics
including Documentation Practices (GDP)
• Good Manufacturing Practices (GMP)
• Good Laboratory Practices (GLP)
• Science and Chemistry of Medical Marijuana
• All employee training will be documented in individual employee training logs.
22 ADDITIONAL SECURITY
22.1 Security Bars will be installed on all sky lights and windows.
22.2 All exhaust fans directing air outside of the building will be at a diameter
35 where the blades cannot be bent, not allowing anyone to pass through.
22.3 Garbage and green waste containers will be kept in a fully enclosed and locked area at all times.
22.4 Security alarms for the building will include, motion activation and manual activation capabilities.
22.5 Exterior security lights will provide 360-degree coverage around the perimeter of the building.
22.6 Exterior security cameras will have recording capabilities and the recordings will be accessible to police within 24 hours.
22.7 In conjunction with the exterior security cameras, cameras will be installed within the business itself and shall cover the doors, windows, and the sales counter area of the business.
22.8 All doors and windows will be fortified.
22.9 All plants, shrubs, and trees will be trimmed up to a level that will allow unobstructed visibility to the business storefront from the street.
22.10 A trespass letter will be obtained from the Police Department to assist officers in addressing criminal behavior when it does occur on the premises after hours. CannaCruz will fill out a trespass letter, which permits Law Enforcement to arrest anyone unlawfully on their property. The trespass letter is valid for one year and will be renewed annually.
22.11 The employee who is classified, titled, or fulfills the role as “Security Chief,” shall possess a valid guard card as required by the State of California Department of Consumer Affairs, Bureau of Security and Investigative Services. If a security chief in not maintained, a uniformed private security guard on the premises during business hours shall fulfill this requirement.