DATE: AUGUST 6, 2024
DEPARTMENT: FINANCE DEPARTMENT
FROM: SELINA ANDREWS, ACTING FINANCE DIRECTOR
BY: CARLOS ORTEGA, IT DIVISION MANAGER
TITLE: MIVOICE CONNECT SUPPORT AGREEMENT RENEWAL
RECOMMENDED MOTION:
A motion to approve a resolution to authorize the City Manager and Purchasing Agent to complete the purchase and renewal of the MiVoice Connect Support Agreement from Protelesis Corporation in an amount not to exceed $34,313.80 to provide on-going maintenance and support for the City’s phone system.
EXECUTIVE SUMMARY:
MiVoice Connect (Mitel) is the City-wide phone system for all City facilities. Protelesis is one of the leading support services Technical Account Manager (TAM) who delivers personalized, proactive, technical, operational, and maintenance support. This service will help maximize the City’s investment, enhance operational efficiencies, and resolve phone system issues in a timely manner. Protelesis provides call tree, routing, page feature, and emergency call configuration services for the City. Additionally, Protelesis acts as a liaison between AT&T and the City for advanced troubleshooting and maintenance scheduling.
BACKGROUND:
In 2020, the City contracted with MiVoice Connect Support to service all the phone switches, phones, and phone user support which includes:
Response within one hour for critical issues
Next business day hardware replacement
Support via phone and email
MiVoice Connect Software
Protelesis performed software upgrades
Assistance with Carrier troubleshooting
Server monitoring
Training for Mitel System Administrators
Cybersecurity penetration tests
Protelesis provides technical, operational, and maintenance support to help enhance operational efficiencies and resolve issues quickly.
CEQA CONSIDERATION:
Not a Project. The City of Salinas has determined that the proposed action is not a project as defined by the California Environmental Quality Act (CEQA) (CEQA Guidelines Section 15378).
STRATEGIC PLAN INITIATIVE:
Renewal of the MiVoice Connect Support Agreement supports the City Council’s Goal of Effective and Culturally Responsive Government by ensuring that the information systems can support city programs, projects can City services for the community.
DEPARTMENTAL COORDINATION:
This staff report has been coordinated with City Manager’s Office and City Attorney’s Office.
FISCAL AND SUSTAINABILITY IMPACT:
Fund /
Appropriation
Appropriation
Name
Total Appropriation
Amount recommended
FY 24-25 Operating Budget Page (online)*
Last Budget Action (Date, Resolution)
1000.20.2033
Outside services-software
$852,781
$34,313.80
123
6/11/24, 22979
* The FY 24-25 Adopted Budget was adopted on June 11, 2024.
ATTACHMENTS:
1. Resolution
2. Protelesis Quote
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