Order Form
Rarestep, Inc., dba Fleetio
Customer Information
Customer: City of Salinas Contact: [counterpartySignerName_627Osme] Account ID:
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e] Billing Email: [email protected]
Account Executive: Grace Rankin Billing Address: 200 Lincoln Ave, Salinas, California 93901, United States
Order Information
Quote Expiration Date: January 13, 2025 Initial Term: 36 months Initial Term Start Date: January 15, 2025 Reference: 0065G00000yv9zzQAA Initial Term End Date: January 14, 2028
Subscriptions
Product Quantity Price Discount Per Payment Amount
Premium Subscription
Year 1 500 $93.60 37.5% $29,250.00
Premium Subscription
Year 2 500 $93.60 30% $32,760.00
Premium Subscription
Year 3 500 $93.60 22.5% $36,270.00
Any discount listed in the table above shall be applicable only to the Initial Term. Thereafter, such discount(s) shall revert to zero for any renewal terms.
Fleetio is required to charge sales tax on your order pursuant to certain state and local tax laws where it is registered to collect tax. Any applicable tax charges will appear separately on your invoice.
Payments
Upon execution of this Order Form and for each Renewal Term, if applicable, Customer shall pay the fees as described above. All monetary amounts are in United States dollars unless otherwise expressly stated.
Credit card or bank account (ACH) must be added to automatically process payments (“AutoPay”). Instructions will be sent upon agreement completion. The following types of customers are required to pay via AutoPay, with first payment to be made on the Initial Term Start Date and on the first day of each payment period thereafter (as indicated under “Payment Frequency” above, “Payment Period”): those on the Essential Plan, and those on any other Plan having an annual (or annualized) payment of less than $5,000.
Payment is due in full within 15 Days days of receipt for all invoices not paid via AutoPay as specified below. If Customer is paying by remittance (as specified below), then an invoice shall be issued on the Initial Term Start Date and on the first day of each Payment Period thereafter, if any.
Product Payment Frequency Payment Type
Premium Subscription Annual Remittance
Tax Exemption Information
Tax Exempt Customer: No
Onboarding Services
All onboarding services must be used within the 90-day period following the Initial Term Start Date. Customer and Fleetio agree to begin onboarding services within 30 days of the Initial Term Start Date.
Subscription Terms and Conditions
The parties agree to be legally bound by the Fleetio Government Terms of Service found at https://www.fleetio.com/terms/govt ("Govt Terms") and this Order Form. In the case of any conflict among the preceding documents, the Govt Terms shall govern. The Govt Terms and this Order Form constitute the entire agreement between the parties for the services above and cannot be modified (including by any purchase order not explicitly referenced and incorporated herein) without the prior written consent of both parties. THERE SHALL BE NO FORCE OR EFFECT TO ANY DIFFERENT TERMS OF ANY RELATED PURCHASE ORDER OR SIMILAR FORM EVEN IF SIGNED BY THE PARTIES AFTER THE DATE HEREOF.
Rarestep, Inc., dba Fleetio City of Salinas
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Name Date Name Date
Fleetio Support
Schedule: Fleetio Support Services
During the Term of this Order Form, Fleetio shall provide assistance to Customer via email, telephone, and online chat during normal Fleetio business hours as set forth on Fleetio’s website (https://www.fleetio.com/contact). Further, Customer shall have access to support documentation via Fleetio products at any time.
Fleetio shall use reasonable commercial efforts to correct, at no additional charge, any reproducible errors reported by Customer within the timeframes described in the table below:
Category Severity Definition Acknowledgement SLA Resolution SLA Critical
Production
Incidents
P1 Service
Down/Unusable:
An essential
customer business
service is critically
impacted and
there is no
workaround
available.
Within 1 business hour
of the incident being
logged by Customer via
the Fleetio support
portal. Status updates
may also be available at
status.fleetio.com.
ASAP.
Non-Critical
Production
Incidents
P2 Service Severely
Impaired: An
essential business
service is
impacted.
Within 8 business hours
of the incident being
logged by Customer via
the Fleetio support
portal.
Will be scheduled ASAP
to be addressed as the
product development
schedule permits.
Non-Critical
Production
Incidents
All other
Requests
Service Usable:
There is very little
to no impact to the
business. There
may or may not be
a workaround
available. May
reflect an area or
possible service
enhancement
Within 3 business days
of the incident being
logged by Customer via
the Fleetio support
portal.
Will be scheduled when
there are enough similar
cases accumulated to be
addressed in an update.
Fleetio shall review all requests for improvements and new functionality, but Fleetio shall have no obligation to provide any modifications to the Services.
Fleetio reserves the right, from time to time, to make modifications to support services (or particular components thereof), provided that such modifications do not materially reduce the support services in effect as of the Effective Date of this Order Form. Fleetio shall notify Customer of any such changes to support services.
Deal Desk Initials: [dealDeskInitials_0XHffmM]
AE Initials: [aEFleetioAccountIdInitials_PbA1Nry]