Draft Values in Action Plan
Value / Definition
How It Is Seen
How It Is Measured
Stage
Development
Implementation
Achieved
Accountability
Own the outcome:
We individually follow through on commitments, make data-informed decisions, and proactively step in to get things done.
Disc Agreement
Maintain accountability and professional respect across divisions.
Permit Services:
Inspections are scheduled promptly at the requested time when the permit holder provides at least one business days' notice.
Code Enforcement:
Complaints are processed in a timely matter once received.
Permit Techs:
Permit intakes are processed in compliance with state law.
Current Planning:
Projects are processed in compliance with state law.
Permit Services:
90% percent of building permit inspections scheduled within one business day.
Code Enforcement:
Complaints are inputted into TRAKIT and scheduled for inspection within a week of input.
Permit Techs:
Meets or exceeds state timelines for completeness.
Current Planning:
Meets or exceeds state timelines for completeness.
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Value / Definition
How It Is Seen
How It Is Measured
Stage
Development
Implementation
Achieved
Service Excellence
Anticipate, respond and deliver: We commit to provide high quality effective service to all.
Disc Agreement
Provide consistent, empathetic service to the public.
Permit Services:
ADU permits are plan reviewed in-house rather than sent out to consultants.
Code Enforcement:
Staff responds to phone calls and email inquiries in a timely matter.
Permit Clerks:
Staff guide applicants through processes.
Current Planning:
Planning services are timely and responsive.
Permit Services:
95% of ADU permit applications received are reviewed in-house.
Code Enforcement: Response time is typically one business day.
Permit Clerks:
Response time and effective guidance.
Current Planning:
Email response time is within one business day.
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Value / Definition
How It Is Seen
How It Is Measured
Stage
Development
Implementation
Achieved
Collaboration
Better together:
We unite ideas, resources and efforts with internal and external partners to deliver exceptional services.
Disc Agreement
Collaborate with a solution-oriented mindset.
Permit Services:
Cross-train to align plan review with inspection field practices and ensure compliance regulations are being applied consistently.
Code Enforcement:
Working closely with the Salinas Police Department to collaborate on cases.
Permit Techs:
Staff coordinate internally to ensure compliance.
Current Planning:
Planning staff coordinate through meetings and shared resources.
Permit Services:
Each plan checker participates in cross-training with inspectors once a month.
Code Enforcement:
Attend trainings and stay in communication about active cases.
Permit Techs:
Procedure development, routing, and PRA turnaround times.
Current Planning:
80% of DRC applicant meetings filled for the calendar year.
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Value / Definition
How It Is Seen
How It Is Measured
Stage
Development
Implementation
Achieved
Innovation
Seek, create, explore:
We embrace bold ideas and new technology that improve public service, efficiency and effectiveness.
Disc Agreement
Adapt communication style to audience and context
Permit Services:
Provide applicants with clear online guidance for virtual inspections and limitations.
Code Enforcement: Mobile devices updated for new software needs and for easier program use.
Permit Clerks:
Improved digital platforms for easier use.
Current Planning:
Planning uses technology to improve efficiency.
Permit Services:
Creation of guides to be provided online and a correlation to the number of virtual inspections completed.
Code Enforcement: Percent of field devices supporting current software and allow for work to be done on the field.
Permit Clerks:
Website completed and tested.
Current Planning:
Create two GIS layers to help staff with decision making.
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Value / Definition
How It Is Seen
How It Is Measured
Stage
Development
Implementation
Achieved
Trust
Earned through action:
We foster strong lasting community partnerships with integrity, transparency, and consistent results.
Disc Agreement
Communicate clearly, respectfully, and in a timely manner.
Permit Services:
Promptly respond when there is an accident damaging a structure or reports of work without a permit.
Code Enforcement:
Complaints are received and the case remains open until it is in compliance.
Permit Clerks:
Transparent permit information.
Current Planning: Consistent and transparent policies.
Permit Services:
Provide a site visit within one business day of an accident damaging buildings or a report of unpermitted work when notified.
Code Enforcement:
Percent of compliance from the day the case is opened to when it is cleared.
Permit Clerks:
Number of reports published and ProjectDox access provided.
Current Planning:
Add three new guides related to planning processes to the website. ☐
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