Thursday, July 6, 2023
RESPONSE TO RFP F-23-52
ARMED & UNARMED
SECURITY GUARD SERVICES
City of San Bernardino
Primary Contact:
Jason Berckart, CPP
Chief Executive Officer
951-370-9931
[email protected]
Redwood Private Security
Mission Statement
“To provide an unrivaled
partnership with quality
clients by delivering
customized security services
and solutions carried out by
a dedicated and professional
workforce.”
Thursday, July 6, 2023
Response to RFP F-23-52 Page 2 1) EXECUTIVE SUMMARY
Dear City of San Bernardino Purchasing,
Redwood Private Security is honored to present the following response to RFP F -23-52 (Armed and Unarmed Security Guard Services) for the City of San Bernardino . We pride ourselves in creating customized security services and full-service solutions by getting to know each client and their unique needs. We understand the City of San Bernardino has unique needs and challenges and we tailor our services to compliment City operations and serve as a true partner to you and the community we collectively serve.
Redwood Private Security was created by highly seasoned security management professionals with decades of collective experience. Our executive and management team have worked together for years and have the synergy to produce unrivaled security services.
Our team has demonstrated experience and great qualifications for serving clients of all types in multiple vertical markets. The Redwood Private Security team has extensive experience providing both armed and unarmed security services, including for the City of San Bernardino. We provide security for both the public and private sectors, including government offices and facilities, industrial complexes, commercial office, high-rise, and much more.
Our industry-leading processes and training academy establish the appearance and integrity the City should demand from their security services partner. Our security officers are thoroughly screened and trained before being placed at a City of San Bernardin o location . At Redwood Private Security, we do more than just fill a uniform; We provide security officers who take pride in their job and fulfill our commitment to a true security services partnership with each client.
At Redwood Private Security, we always stay ahead of the game in industry technology and best practices to complement our services delivery. We will propose technology and updated methodology to the City where applicable to reduce the need for personnel , increase visibility, and increase productivity and accountability.
After reviewing the following proposal, we are confident you will see Redwood Private Security is best suited and qualified to meet the City of San Bernardino’s dynamic security needs. I would be honored to provide a n in-person presentation to provide you with further information or answer any of your questions.
Respectfully,
Jason Berckart, CEO
Redwood Private Security, LP
951-370-9931 mobile | [email protected]
Thursday, July 6, 2023
Response to RFP F-23-52 Page 3 2) TABLE OF CONTENTS
1) EXECUTIVE SUMMARY ................................ ................................ ................ 2 2) TABLE OF CONTENTS ………………………………………………………………………………………………………….3 3) IDENTIFICATION OF PROPOSER ................................ ................................ .... 4 4) STAFFING RESOURCES ................................ ................................ ............... 5 5) FISCAL STABILITY ................................ ................................ .................. 11 6) EXPERIENCE & TECHNICAL COMPETENCE ................................ ...................... 13 7) PROPOSED METHODOLOGY ................................ ................................ ....... 24 8) FEE PROPOSAL ................................ ................................ ...................... 26 9) CERTIFICATE OF INSURANCE ................................ ................................ ..... 27 10) LITIGATION ................................ ................................ .......................... 28 11) OTHER INFORMATION ................................ ................................ .............. 29 12) CERTIFICATION OF PROPOSAL ................................ ................................ ... 30 13) APPENDICES ................................ ................................ ......................... 31
Thursday, July 6, 2023
Response to RFP F-23-52 Page 4 3) IDENTIFICATION OF PROPOSER
a) Legal Name and Address of Company:
Company Headquarters & Local Office
Redwood Private Security, LP
473 East Carnegie Drive, Suite 200
San Bernardino, CA 92408
b) Legal form of Company:
Redwood Private Security operates as a California Limited Partnership, headquartered in San Bernardino, California.
c) Subsidiary Information:
Not applicable - Redwood Private Security, LP is a privately-owned company and is not owned by any parent company.
d) Company Point of Contact:
Jason Berckart
Chief Executive Officer
473 East Carnegie Drive, Suite 200
San Bernardino, CA 92408
(909) 435-4051
[email protected]
e) California License Numbers:
Redwood Private Security is licensed by the State of California, Bureau of Security and Investigative Services (BSIS) as a Private Patrol Operator – License # PPO 120965
Redwood Private Security also holds a City of San Bernardino Business License – Account 969664
Thursday, July 6, 2023
Response to RFP F-23-52 Page 5 4) STAFFING RESOURCES
a) Firm Staffing and Key Personnel:
(i) If awarded this contract, Redwood Private Security intends to staff this contract with 20 permanent regular armed security officers and 4 permanent regular unarmed security officers. Additionally, we will maintain a pool of Flex and On -call armed and unarmed security officers to fill open shifts due to call -offs, planned absences, and additional security requests made by the City. These security officers will be supported by our Quality Control Managers (Field Supervisors), Operations Managers, and other company management. As a local San Bernardino business, we have unmatched access to local resources to staff any additional security needs for the City of San Bernardino on short notice. Redwood Private Security has previously supported the City of San Bernardino’s additional security needs for both planned events and unplanned emergency situations.
(ii) Redwood Private Security proposes using the following three (3) individuals who will be principally responsible to the City for this contract.
Dedicated Client Manager for City of San Bernardino
Redwood Private Security will assign a dedicated security manager to the City of San Bernardino to oversee the day -to-day operations. The security manager will also be responsible for overseeing hiring, training, scheduling, contract compliance, and supervision of the security officers assigned to the City of San Bernardino . The security manager will also serve as the day -to-day point of con tact with City officials for this contract and will ensure contract compliance and complete satisfaction by the City and any other stakeholders.
Larry Krininger, General Manager – Inland Empire
Mr. Krininger will be responsible for supporting the security manager and this contract by ensuring proper availability of job candidates and additional personnel resources, as needed, and will ensure compliance with the contract. Mr. Krininger has access to over 50 additional security personnel within the Inland Empire area. Mr. Krininger was involved in the Carousel Mall project, the City parks patrols and other security staffing needs for the City, and has built great working relationships with the various City departments. Mr.
Krininger will also coordinate initial and ongoing training for the security officers assigned to the City of San Bernardino.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 6 Jason Berckart, Chief Executive Officer
Mr. Berckart will continue to support the City of San Bernardino by ensuring any resources requested by the City are fulfilled without delays or cumbersome layers of bureaucracy.
Mr. Berckart was involved with the City’s Carousel Mall project and has provided security officers to the City for the parks patrols, and other emergency and planned events. Mr.
Berckart is always ready to provide quick and effective solutions to our client -partners.
Mr. Berckart is a licensed and certified Firearms Instructor and is responsible for the company’s initial and ongoing firearms training, certification, and compliance programs.
Mr. Berckart will be the primary training instructor for the armed security officers assigned to the City of San Bernardino.
(iii) Redwood Private Security maintains a flat organizational structure so our employees and clients can benefit from quick and efficient responses from their management team. In addition to the above three managers, this contract will be supported by other departments within the company. The following Organizational Chart outlines the team who will be involved in this contract.
RPS will provide the City of San Bernardino with a clear channel of communication so we can provide the best security services possible. At RPS, our org anizational structure is designed with minimal layers of management. RPS delegates authority and responsibility appropriately so the assigned security manager can resolve issues without having to constantly escalate matters to higher management . With open lines of communication, RPS management can be in contact with City of San Bernardino management and RPS employees quickly and efficiently.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 7 (iv) Brief Biographies of Proposed Management Team
Thursday, July 6, 2023
Response to RFP F-23-52 Page 8
Thursday, July 6, 2023
Response to RFP F-23-52 Page 9
Thursday, July 6, 2023
Response to RFP F-23-52 Page 10 b) Subcontractors:
Although Redwood Private Security strives to use local and minority-owned businesses to support other aspects of our business, we intend to only use Redwood Private Security employees to staff this contract.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 13 6) EXPERIENCE & TECHNICAL COMPETENCE
a) Experience:
(i) Redwood Private Security and our team have a diverse background in the security industry and in the Inland Empire which gives us the ability to deploy industry best practices and proven tactics. RPS currently provides similar services to a variety of clients including the City of San Bernardino, entertainment venues, commercial properties, and shopping centers. RPS understands the complex challenges facing the City of San Bernardino and has the expertise and experience to address these issues. Through our experience wit h the City of San Bernardino and other local clients, RPS security officers have successfully abated problem individuals, provided resources to homeless individuals and individuals in crisis, and worked well with local law enforcement.
RPS utilizes the l atest technology to ensure timely responses, safety, accountability, transparency, and communication between security officers and with all stakeholders.
Our technology platforms enable our
management and City officials to track
security officer patrols to ensure
compliance with the contract and
thoroughness of patrols on a daily
report via e -mail. Our reporting
technology allows security officers to
capture and attach photos and videos
to any report, and then immediately
transmit the report via e-mail.
RPS security officers and managers have been trained and authorized by the San Bernardino Police Department to issue citations on City property for parking and municipal code violations when necessary. This is an added benefit to the City that will alleviat e the need for a uniformed police officer to respond to issue a citation for minor violations observed by our security officers.
RPS is the only security provider in the area to provide an Opioid Response Program. RPS is authorized by the State of California, Department of Public Health with a bulk prescription for Naloxone for use by our trained employees. RPS implemented this program to select clients where our security officers frequently encounter individuals with substance abuse issues. In addition to advanced First Aid, CPR and AED training, security officers are trained to administer and carry Naloxone (Narcan).
Thursday, July 6, 2023
Response to RFP F-23-52 Page 14 (ii) Redwood Private Security ’s executive and management team in San Bernardino brings over 75 years of combined experience in the security industry. Most of our team’s experience is in dynamic and high public contact environments similar to this Scope of Work. The management team pro posed for this contract have extensive front -line experience in San Bernardino and surrounding cities dealing with the issues of people experiencing homelessness, juvenile issues, trespassing, and other criminal acts. The proposed management team oversees the security officers currently assigned to the City and Vanir Tower and is familiar with many of the problematic individuals in downtown San Bernardino. The RPS team will bring over institutional knowledge of the downtown San Bernardino area, as well as all information from previous incidents occurring in the area.
RPS will use armed security officers who have experience providing similar services with solid work history. RPS conducts a thorough screening of all applicants including a comprehensive background check through a third -party screening service. The candidate’s information is checked against federal, state, and local criminal records databases, sex offender registries, and DMV records. RPS also verifies a candidate’s Social Security number and authorization to work in the United States using the Department of Homeland Security E -Verify system. Each candidate is required to meet or exceed all requirements set forth by the RPS standards and applicable state laws.
RPS verifies all training and work history listed on the candidate’s application. Training is verified by obtaining copies of certificates or diplomas, or by contacting the issuing organizations.
RPS conducts annual verifications of all required security licenses for all security officers and supervisors. In addition, RPS will conduct an annual Motor Vehicle Record check through the Department of Motor Vehicles (DMV) for all security officers and supervisors assigned to driving positions.
In compliance with the Drug-Free Workplace Act of 1988, RPS is committed to providing a safe and productive work environment free of illegal drugs. Alcohol and drug abuse in the workplace create a safety and security threat to the employees, clients, and facilities.
RPS is committed to the eliminat ion of illegal drug and alcohol use and abuse in the workplace. Candidates are required to pass a 10-panel drug screen for illegal drugs.
RPS also requires all armed security personnel to complete and pass a psychological evaluation using the same standard required for entry-level peace officers in California.
Each candidate is evaluated by our third-party licensed police psychologist.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 15 (iii) The Redwood Private Security team has over 20 years providing and managing armed and unarmed security services to public s ector clients throughout California. These contracts included federal, state, county, and city agencies as well as public utilities and regional transportation agencies. The RPS CEO previously managed the entire security program for San Bernardino County, consisting of 485 security officers covering 110 work sites from Chino to Needles.
The proposed RPS management team has been providing armed and unarmed security services for the City of San Bernardino and throughout the Inland Empire for many years and is familiar with the local workforce and resources available to develop a successful workforce.
(iv) The following Redwood Private Security clients have similar job duties as those requested under this RFP.
Organization/ City: City of San Bernardino – Public Works Contact Name: Daniel Hernandez
Contact Phone Number: (909) 384-5924
Contact Email: [email protected]
Project Size: $320,000
Project Description:
Provide 24/7 armed security patrols of the Carousel
Mall property to deter and detect intrusion,
trespassing and other unlawful activity, make physical
arrests and issue City of San Bernardino citations as
necessary. RPS also provides additional security for
Parks and Recreation events and securing Seccombe
Lake Park each night.
Organization/ City: Southern California Real Estate Services Contact Name: Brenda Bunch
Contact Phone Number: (714) 259-9900
Contact Email: [email protected]
Project Size: $85,030
Project Description:
Provide daily security patrols of the Van Buren Plaza
property to protect customers coming and going from
the shopping center, deter and detect trespassing and
other unlawful activity.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 16 Organization/ City: Urban Markets, LLC
Contact Name: John Burroughs
Contact Phone Number: (408) 206-7249
Contact Email: [email protected]
Project Size: $528,000
Project Description:
Provide daily security and patrols of the San Pedro
Square Market entertainment venue to protect
customers coming and going from the marketplace,
deter and detect trespassing and other unlawful
activity at the venue.
(v) Redwood Private Security was founded and is headquartered in San Bernardino. As a local company, we have a great understanding of the city and the many benefits and challenges that face San Bernardino and the surrounding cities.
Many of the benefits include being geographically
situated as a logistics hub with major north -south
and east -west freeways, and an abundance of
economic opportunity. Some of the challenges
facing San Bernardino and the surrounding cities is
the migration of homeless individuals into the area,
crime and poverty in some areas of the community.
RPS strives to be a top -tier local employer that can
provide good-paying employment opportunities and benefits to San Bernardino residents.
RPS also has several local resources and suppliers that are a vital part of ou r overall operation. These include workforce development resources, resources to assist applicants with getting their required security license at no cost, and local equipment suppliers.
The proposed management team has extensive experience providing and managing a security workforce in San Bernardino through various types of clients. Our team has managed armed, unarmed, and hybrid workforces for both public agencies and private - sector clients.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 17 b) Project Specific Experience:
(i) Redwood Private Security is offering the following three service contracts as most relevant to the scope of work in this RFP.
(a) Role of the Firm: Private Security Services
(b) Dollar Value of Services: $320,000
(c) Dollar Value of the Fee:
RPS includes overhead costs and profits into our rates
and do not charge a flat fee.
(d) Description of the Services:
Provide 24/7 armed security patrols of the City property to deter and detect intrusion, trespassing and other
unlawful activity,
make physical
arrests and issue City
of San Bernardino
citations as
necessary. RPS also provides additional security for Parks and Recreation by patrolling several parks each night.
(e) Staffing:
RPS has provided anywhere from 4 - 8 armed security
officers and 6 – 10 unarmed security officers to the City.
(f) Duration of Providing Services:
Carousel Mall project: August 2022 – April 2023
Parks & Recreation: Ongoing
Public Works: Ongoing
(g) Relationship to Client: Approved security provider
(h) Client Contact:
Daniel Hernandez, Director of Public Works
City of San Bernardino – Public Works
(909) 384-5924
[email protected]
Thursday, July 6, 2023
Response to RFP F-23-52 Page 18
(a) Role of the Firm: Private Security Services
(b) Dollar Value of Services: $85,030/ year
(c) Dollar Value of the Fee:
RPS includes overhead costs and profits into our rates
and do not charge a flat fee.
(d) Description of the Services:
Provide daily security patrols of the Van Buren Plaza
property to protect
customers coming and going
from the shopping center,
deter and detect trespassing
and other unlawful activity.
(e) Staffing: RPS provides 2 unarmed security officers to the contract.
(f) Duration of Providing Services: January 2022 – Current
(g) Relationship to Client: Approved security provider
(h) Client Contact:
Brenda Bunch, Property Manager
Southern California Real Estate Services
(714) 259-9900
[email protected]
Thursday, July 6, 2023
Response to RFP F-23-52 Page 19
(a) Role of the Firm: Private Security Services
(b) Dollar Value of Services: $528,000/ year
(c) Dollar Value of the Fee:
RPS includes overhead costs and profits into our rates
and do not charge a flat fee.
(d) Description of the Services:
Provide daily security and patrols of the San Pedro
Square Market entertainment venue to protect
customers coming and going from the marketplace,
deter and detect trespassing and other unlawful activity at the venue.
(e) Staffing:
RPS provides the following staffing for Urban Markets:
One (1) full-time Security Manager
Two (2) Security Supervisors
Eight (8) Security Officers
(f) Duration of Providing Services: April 2021 – Current
(g) Relationship to Client: Approved Security Provider
(h) Client Contact:
John Burroughs, General Manager
Urban Markets, LLC
(408) 206-7249
[email protected]
Thursday, July 6, 2023
Response to RFP F-23-52 Page 20 (ii) Adverse Incidents
(a) Redwood Private Security has never failed to enter into a contract or professional services agreement once selected by a prospective client.
(b) Redwood Private Security has never withdrawn a proposal as a result of an error or for any other reason.
(c) Redwood Private Security has never terminated or failed a contract with a governmental agency. Redwood Private Security has cancelled services with some private-sector clients for non-payment issues or during annual contract re-bid.
(d) Redwood Private Security and its management team have never been debarred by any municipal, county, state, federal or any other local government agency.
(e) Redwood Private Security has never been involved in any litigation, arbitration, or mediation.
(f) Redwood Private Security has never falsified any information, statements or submission in connection with a contract.
(g) Redwood Private Security has never willfully disregarded applicable rules, laws, or regulations.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 21 c) Technical Competence:
(i) Lighthouse System
RPS recognizes well-written and detailed reports build communication and trust with any client. RPS uses the Lighthouse Guard Tour and Reporting System throughout the company.
The Lighthouse Guard Tour and Reporting System encompasses fully customizable guard tour s, Daily Activity Report generation and e-mail distribution, incident reporting, and facility maintenance reporting functions. Lighthouse is a web -based and application - based program (for mobile devices, tablets, and smartphones) making it easily deployable and extremely versatile.
The Lighthouse Guard Tour program allows RPS and City management to create a custom guard tour for any site with one to an infinite number of checkpoints. Each checkpoint is created with an NFC (Near-Field Communication) tag that is scanned
using a mobile device using the Lighthouse
application and GPS technology. The guard tours
are monitored by RPS and City management
remotely and via emailed reports to ensure
required patrols are being conducted.
In an effort to reduce paper usage, RPS
implemented technology in place of paper throughout our operations. The Lighthouse DAR entry allows security officers to make their DAR entries in the Lighthouse system. These DAR entries are then compiled into a completed DAR report and can be automatically e -mailed to City management on a daily, weekly, or monthly basis. This eliminates the need for paper reports that can become inadvertently destroyed or lost when needed most.
The Lighthouse Incident Reporting function enables security officers to immediately create an Incident Report or Facility Maintenance Report from a desktop computer or mobile device. The Incident Reporting function is customizable to each site and includes location specifics such as site, individual suites, common areas, parking garage, etc. This customized location setup enables RPS and City management to pull reports specific to a particular area, timeframe, or incident type.
With customized options on the initial system setup, the security officer sees an easy-to-use dropdown menu of pre-set options. This creates a quicker and easier method for the security officer to effectively report incidents. This also allows the security officer to continue patrolling without having to stop and work through a cumbersome reporting program. The Lighthouse Incident Reporting function allows the security officer to capture photographs and short videos via the application, and/or upload photos, videos, and documents via the web portal as report attachments. This has proven to be an effective tool to manage the photographic and videographic evidence associated with security incidents.
Lighthouse can be set up to send an e-mail of the incident report as soon as it is created by the security officer. This provides for quick and effective communication of all incidents to RPS and City management.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 22 TEAM Software
Redwood Private Security uses Team Software for our workforce management. This all -in-one system connects RPS’ workforce, Human Resource & Benefits functions, employee payroll, legal compliance, quality control, client invoicing, and accounting. From the moment a new employee is onboarded, our software cross-checks for proper licensing compliance, training standards, and quality controls. This helps us ensure we always fill posts with trained and qualified security officers. Our employee scheduling and timekeeping is centrally maintained in this web-based system, accessible to employees, schedulers, and man agers at any time on their phone or computer. This ensures clarity and communication to ensure all posts are filled 100% of the time.
Since timekeeping is directly tied to employee payroll within the software, our employees can count on an accurate paych eck on time each week. Another major benefit to this system is the connection between employee payroll and client invoicing. RPS will never bill a client for hours not confirmed worked and paid to an employee first. This results in very accurate invoicing to all RPS clients! Two-way Communications
Redwood Private Security utilizes the FirstNet Public Safety network , the same system used by local police and fire departments. This system enables the security officers assigned to the City to quickly communicate with one another throughout the city via push -to-talk and priority cellular network features. This benefits the City’s security program by
enabling a rapid and well -coordinated response to
crimes in progress and emergencies and enhancing
officer safety with quick backup from other officers.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 23 Off-Highway Patrol Operations
Redwood Private Security can provide off-road security patrols for the City utilizing our all-terrain vehicle. These patrols can be useful when needing to patrol areas not easily accessible by normal vehicles, such as stormwater washes, hillsides and elevated terrain, and open spaces. (ii) All Redwood Private Security managers are trained at each worksite within their area of responsibility.
Our management team, from the CEO down, carry work equipment in their vehicles at all times should the need arise to respond to a site to assist with an incident or emergency staffing need. Additionally, many of our managers possess training and instructor credentials in different disciplines to be able to provide ongoing training to the security officers.
RPS maintains a team of Flex and On -call security officers which enable us to quickly fill posts during scheduled and unplanned absences, and additional coverage requests.
As an added layer of support, RPS cross-trains security officers from other similar sites to be able to fill in or assist with extra staff needs as requested by the City.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 24 7) PROPOSED METHODOLOGY
The security program proposed is designed to provide effective and high-visibility security services for the City of San Bernardino facilities, employees, vendors, and visitors. The RPS team has experience providing these services for the City of San Bernardino. Through our research and experience, RPS understands the City’s current and anticipated security needs, including personnel resources needed, training needed for successful operations, specialized equipment and policies and procedures to complement your property’s operations.
Objective
Our objective is to deliver a client-centric customized security partnership program that will exceed your expectations, delivered by a committed and professional team. Your RPS management team will frequently assess your security program, recommend updates, implement new solutions, and consistently maintain communication and quality throughout the partnership. We will meet these objectives by using the following:
• A focused recruiting strategy where we will target quality, service -oriented Security Officers, and not just waiting for candidates to apply to online advertising. • An employee compensation package to attract the best candidates in the area, including a generous salary, medical, dental and vision plans, 401(k) options, and much more. • A thorough screening procedure to ensure we only hire the best qualified Security Officers with a proven work history and good work ethic. Our screening includes extensive background checks, psychological assessment by a licensed law enforcement psychologist, drug screening, motor vehicle records check, and previous work experience verification. • An onboarding process employing a mentor -protégé method where new hires are guided through their orientation to RPS’ policies and procedures, and company culture with more individualized focus.
• An industry -leading training academy that will provide our security teams with the ongoing educational tools they need to be successful in their individual positions, as well as preparing them for their career advancement. Armed security officers will undergo an intensive weeklong academy including firearms training and arrest/ citation training at our range facility. Other t raining is currently offered in both instructor-led and multimedia formats for all security officers. • Use of consistent field supervision, quality control measures, and employee support. • Regular visits with City management to ensure consistent quality and service delivery. • Use of scheduled performance evaluations of employees to ensure we communicate expectations, give praise for high-performing areas, and strengthen areas needing improvement • Custom incident reporting and guard tour system, including automatic e-mail reports to track all aspects of the services provided by RPS.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 25 Schedule of Tasks
Upon award of a contract with the City of San Bernardino, RPS will develop a detailed transition plan outlining the tasks to be completed prior to the start of services. Some of the tasks include hiring and training of personnel, ordering of officer uniforms, acquisition of any equipment needed, and r egular update meetings with key stakeholders.
RPS proposes the following schedule of tasks:
Award of Contract: Work with City of San Bernardino staff to ensure all required documents are received and approved, and contract is signed.
Pre-start Tasks:
Recruit any needed security officers.
Select, screen, and onboard any new security officers.
Provide initial training to the security officers.
Order new uniforms and equipment for the startup.
Meet with City officials and any other key stakeholders.
Meet with San Bernardino PD to discuss any concerns at the site and establish best practices for handling issues.
Conduct a thorough site security assessment for each location.
Develop draft site post orders for review and approval by the City.
Provide site-specific post training to security officers and supervisors.
Services Start:
Begin staffing the sites based on the contract staffing levels.
Shadow new security team to ensure smooth operations.
Post-Start Tasks:
Provide additional training to security officers and supervisors.
Meet with City officials and key stakeholders to discuss services and any observations.
Provide any recommendations to City officials and key stakeholders.
Ongoing:
Provide debriefing on any incidents occurring at the site.
Continuously monitor activity at the site to ensure effective service.
Provide refresher training to the security team as needed.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 27 9) CERTIFICATE OF INSURANCE
Redwood Private Security maintains insurance coverage for all clients. The following COI is issued for the City of San Bernardino.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 28 10) LITIGATION
Redwood Private Security has not been involved in any litigation for any claims by or against us in the last 5 years.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 29 11) OTHER INFORMATION
a) Experience Staffing Tasks Efficiently and Within Budget:
Redwood Private Security has successfully staffed many new clients, including the City of San Bernardino during startup, special events, and supporting their unplanned/ emergency staffing needs. RPS has provided security officers for both small and large-scale operations, armed and unarmed officers, 24 hours per day. RPS regularly provides additional staffing for clients needing emergency services, such as fire watch services, emergency maintenance, and other facility emergencies.
RPS has never failed to fulfill our staffing obligations for any client and has always worked with our clients to keep their security services within budget. Whenever possible, RPS management recommends technology or sta ffing level adjustments that benefit the client, often saving them money over the life of the contract.
b) Description of Community Involvement:
Redwood Private Security is a member of several industry organizations and regularly sponsors events with these g roups. RPS regularly supports various industries including commercial properties, real estate management, and community associations. RPS regularly sponsors and attends the Commercial Real Estate Women (CREW), Building Owners and Managers Association (BOMA) – Inland Empire Chapter,
and Community Associations
Institute – Greater Inland Empire
Chapter. RPS is also a member of
Infragard and various Fusion
Centers to exchange information
on developing incidents and
emerging threat elements.
c) Previous Involvement with the City:
Redwood Private Security previously provided armed security services to the City of San Bernardino at Carousel Mall. During our tenure at the mall, RPS also supported other Public Works projects and the ASU Dorm Fire Watch services for Community Development. RPS provided additional special event security for the City’s Parks and Recreation Department for the Christmas in the Park event, as well as events at Seccombe Lake Park.
d) No Conflict of Interest:
Redwood Private Security and its owners and managers have no conflict of interest in providing these security services to the City of San Bernardino.
Thursday, July 6, 2023
Response to RFP F-23-52 Page 30 12) CERTIFICATION OF PROPOSAL
The undersigned hereby submits its proposal and, by doing so, agrees to furnish services to the City in accordance with the Request for Proposal (RFP), and to be bound by the terms and conditions of the RFP.
By: ________________________
Jason Berckart
Chief Executive Officer
Thursday, July 6, 2023
Response to RFP F-23-52 Page 31 13) APPENDICES
Redwood Private Security has acknowledged all three (3) addendums shown on PlanetBids for this RFP.