Price Proposal FOR City of San Bernardino, CA September 29, 2025 presented by engineered by
1620 Fifth Ave • Suite 400 • San Diego, CA 92101
Dainius Marijosius Sales Director - West 541-815-2444 [email protected]
2 Table of Contents Executive Summary .................................................................................................................................................... 3 References ................................................................................................................................................................... 5 Proposed Products ...................................................................................................................................................... 6 Implementation & Training ......................................................................................................................................... 9 Pricing Proposal .......................................................................................................................................................... 10 Product Line ............................................................................................................................................................... 13
3 Executive Summary Rentalscape Short-Term Rental ID & Monitoring Platform Deckard Technologies utilizes data science expertise to assist local governments with managing their compliance activity and enforcement, such as short-term rental (STR) properties. Our technology ensures that everyone is held accountable to play by the same set of rules, follow all guidelines and ordinances, and pay their fair share of fees and taxes. To accurately track activity within the City of San Bernardino, the Rentalscape platform identifies the exact address of the STR listings within the City limits, enabling accurate display of STR activity within the City and within community districts. Rentalscape groups listings and calculates statistics on a per-property basis. By mapping the exact location of properties, Rentalscape avoids double-counting activity. Knowing the exact location of STR properties enables compliance, enforcement, tax collection and complaint management activities. About Rentalscape Deckard’s Dashboard management platform for STR will discover, identify, and efficiently present all STR activity in the City of San Bernardino, using unique technical capabilities such as its proprietary future booking detection software, automatic non-compliance recognition, industry-best address identification. Rentalscape is the only platform that automatically updates upcoming rentals and bookings shortly after reservations are made. This allows Rentalscape users to reach out to owners and hosts who are unlawfully renting and address any issues relating to these future rentals long before guests arrive, thereby eliminating disturbances, neighbor complaints and other common issues that often arise from illegal rentals. •
D
B
A
D
E
B
C
Address Sites Monitored Bookings, Cost, Occupancy Host Revenue Average Daily Rate
•
•
•
•
A B C D E Figure 1: Rentalscape Property Card
4 Rentalscape maintains a database of every booking and stay made on all major platforms. Our system contains information dating back to late 2019 for every STR in the City of San Bernardino. All data can be viewed interactively on the Rentalscape portal with unlimited user access and downloaded on demand in Microsoft Excel format. Rentalscape dashboard map view shows the exact location of all STR activity, includes districts as defined by the City and displays individual property information and aggregate statistics on a per district basis. Rentalscape presents detailed STR activities including the precise address, owner information, booking history, availability and more. For each individual booking, the platform provides the actual date the reservation was made as well as the start and end date of each booking, ensuring that the City is able to distinguish back-to-back bookings. These insights are not possible to achieve by simply viewing the listings itself. In Summary In every jurisdiction in which we are providing service we have increased compliance and improved tax collection. Our process starts with producing the cleanest data possible – ensuring reporting is accurate and compliance levels are carefully monitored. We have in-house property appraisers and STR property managers. We also regularly consult with City staff to ensure we are always up to date with the latest STR best practices. Our systems come with unlimited user access and unlimited end-user training. Our customers give testimonials regarding the ease of use of our systems and vastly superior level of customer service when compared to other providers in the market.
Figure 2: Rentalscape Map
5 References We believe that continuous innovation is required to face the challenges of today and of tomorrow. We are proud of our achievements and solutions that enable cities and counties to manage short-term rental activities and to ensure local rules and ordinances are enforced for the betterment of local residents. The following references are examples of successful partnerships between Deckard Technologies & its clients.
City of La Quinta, CA Gil Villalpando Asst. City ManAger [email protected] 760-777-7094 Product: Rentalscape, Custom Services City of Irvine, CA Nathan Lynch Code Enforcement [email protected] 949-536-4035 Product: Rentalscape City of Rancho Palos Verdes, CA Ara Mihranian City Manager [email protected] 310-544-5207 Product: Rentalscape, Outreach Campaign
City of Corona, CA Rachel Bottka Code Compliance Supervisor [email protected] 951-736-2429 Product: Rentalscape
6 Proposed Products The Rentalscape Portal The Rentalscape portal is a cloud-based system for City staff to track STR properties, monitor STR activity, manage STR permits and record information about properties. The data in the system is constantly being updated as new properties are discovered and address identified, as new permit applications are made and as permits are expired or revoked. The Rentalscape portal displays information on all STR listings found within the City going back at least 12 months. We use US Census data to identify City limits and any parcels or listings within the limits are monitored. Rentalscape also tracks properties outside the City until they are accurately identified. On occasion, the STR listing estimated location for a property falls outside the City, but the actual location of the property once address identified is inside the City. Rentalscape displays: 1. Any permitted STR property 2. Any property with a currently live STR listing 3. Any property with historic STR listings 4. Any property with a future or past STR booking (even if the property currently does not have a live listing) Rentalscape includes the ability to filter the properties displayed (e.g., only permitted properties, or only properties in a specific HOA), and to download all results. All data displayed is available for direct download from Rentalscape. Information shown in Rentalscape for each property includes: Property characteristics 1. Property address 2. Owner name and mailing address 3. Residential type (primary residence, secondary/investment property) 4. Property type 5. Number of bedrooms and bathroom at the property, per public records data 6. A map showing the property’s location 7. Maximum occupancy per the City of San Bernardino ordinance
7 Listing characteristics 1. Listing URL for each listing associated with each specific property 2. Listing ad ID for each listing associated with each specific property 3. Rental calendar showing current month’s activity as well as past twelve months and upcoming three months booking activity (frequently updated calendar) 4. Rentalscape clearly and easily differentiates between regular bookings and host-blocked dates that are not revenue-generating 5. Host name (when available) 6. Stay limitations (minimum/maximum) 7. Permit/license number if included in the listing 8. Daily Rental rate at time of booking 9. Rental frequency 10. Individual links to all active listing for the property 11. PDF copy of each listing, as well as a history of all previous versions of the listing, to identify any possible changes, as well as keep a record in case the listing is taken down by the host. Each image has a date-stamp showing when it was created and is kept indefinitely. 12. Rental type (Whole home, shared home) 13. Bedrooms and bathrooms advertised 14. Maximum occupancy, per listing Estimated sales tax based on rental activity 1. Occupancy rate 2. Estimated rental income 3. Estimated tax Rentalscape is configured to match the City’s ordinance and is capable of flagging violations following the City’s exact rules, including but not limited to permit registration and occupancy advertised versus permitted occupancy. Rentalscape looks for bookings less than 30 days when flagging STRs. When bookings longer than 30 days are created, these are correctly categorized as long-term rentals and do not cause a property to be treated as an STR. Rentalscape actively monitors permit status and STR listings daily, flagging violations as they occur. We have encountered situations where other providers have flagged properties as “no longer listed” or “only performing long-term rentals”, that later re-list or take a short-term booking, and are subsequently missed by these other vendors as violating the City ordinance. Rentalscape continuously monitors every listing every day including bookings up to a year in advance. As soon as an unpermitted booking is taken, Rentalscape sets a violation.
8 Rentalscape includes a Dashboard that provides an overview of all STR activity in the City. This Dashboard includes aggregated revenue, bookings, and property data, and highlights top-earning hosts and owners as seen below. Please note that some charts will not be activated until we go live in the City of San Bernardino.
Figure 3: Rentalscape the City of San Bernardino Dashboard Example
STR PROPERTIES ESTIMATED TAX REVENUE
MOST ACTIVE HOSTS UNIT TYPE
TOP PLATFORMS RENTAL SIZE
BOOKING ACTIVITIES ONLINE PLATFORMS
HOST REVENUE
AVERAGE DAILY RATE
9 Implementation & Training Implementation is on your timeline!! Upon Contract signing, Deckard will assign the City of San Bernardino a Dedicated Account Manager, who will work with the City to develop “best practices” based on Deckard’s experiences with other clients. The Client Success Manager will ensure that the implementation process proceeds smoothly and will be the main point of contact for any questions, suggestions, training, or concerns. The Client Success Manager will also participate in periodic calls with City staff as requested. Since Rentalscape is cloud-based, no hardware or software installation is required. Most jurisdictions have been up and running with Rentalscape within a couple weeks with Address Identification complete within 4 weeks of receipt of the permit and listing data. Figure 4: Sample Timeline for Rentalscape
10 Pricing Proposal Currently, Rentalscape is showing close to 355 live STR listings in the City of San Bernardino. Based on the number of live STR listings, we estimate there are 150+ short-term rental properties in the City, advertised on one or more platforms. Deckard Technologies can provide a comprehensive, all-inclusive system that meets the requirements specified in the Proposal. Alternatively, each of our products is available for individual purchase as standalone items, allowing for tailored solutions to meet specific needs. We only charge fees on a per property, not per listing, basis. Since a single property can have multiple listings, we feel it is unfair to charge fees based on listing count. Finally, we do not charge one fee for compliance monitoring and another for rental activity monitoring as, in our view, these are the same service.
11 Base Product Pricing
ADDRESS IDENTIFICATION, COMPLIANCE MONITORING, & RENTAL ACTIVITY REPORTING Price • Identify property & address • Identify property owner address • Real-time reporting of all new listings & frequent calendar monitoring • 10,000+ Websites monitored Daily, worldwide • FutureCast™ - Identify future bookings as they are made on the rental platform $7,500 Annually
OUTREACH CAMPAIGN • Letter campaign to inform STR illegal operators regarding compliance requirements and procedures • All letter templates will receive City approval pre-campaign • Campaign includes one Introductory letter and two additional escalation letters
INCLUDED
REPORTING & ANALYSIS • On Demand, Dynamic reporting, offering multiple ad hoc reports • Filters allowing users to focus on specific segments of the STR population INCLUDED DEDICATED ACCOUNT MANAGER • Single Point of Contact for City staff for all matters • Ensures the City is following Industry best practices • Shepherds the implementation process from start to finish • Periodic meetings/calls throughout the life of the account
INCLUDED
UNLIMITED ACCOUNTS & TRAINING SESSIONS • No limit on the number of Rentalscape user accounts • No per-session training costs • Single Sign-On (SSO) available • Dedicated client support staff available to assist with costumer request
INCLUDED
TOTAL YEAR ONE $7,500
Note: Pricing valid for 90 days Note 2: Pricing Confidential
12 Optional Products Pricing
STR REGISTRATION PORTAL • Online, intuitive portal for registration and renewal • Fields configurable to meet City needs • Identify properties that need registration fee • Provide daily reports on new and modified permits $5,000 (OPTIONAL)
TAX PAYMENT PORTAL • Easy to use online tax payment portal • Configurable tax, late fee and interest rates on a per-property basis • Provide daily reports on tax payments and remittances to the City $5,000 (OPTIONAL)
COMPLAINT 24/7 HOTLINE & ONLINE FORM • 24/7 US bilingual (upon request) call center with live agents – Classic (see Page 13 for Detail Information) • Online complaint form (Complaint Form only $2,000) $3,500 (OPTIONAL) CONSTITUENT PORTAL • Public facing portal (Link placed on Jurisdiction’s website) • Permit/Licensing Data and Responsible Party Contact Info for every STR Property (Standard) $5,000 (OPTIONAL) INSPECTION MODULE • Enables field agents to create notes, comments, complaints, or tickets directly from the field during the inspections (mobile enabled) • Record inspection data, including notes and complaints • E-mail inspection results to property owners and City staff $5,000 (OPTIONAL)
13 Product Line STR Registration and Renewal Portal This system is fully configurable and tailored to each client, featuring custom branding and fields specific to jurisdiction requirements, such as occupancy limits and bedroom counts. It securely collects necessary documents for the STR registration process and includes an approval portal for efficient registration management. The platform offers configurable permit/license pricing and expiration settings, facilitates the collection of permit fees, supports renewals and updates, and provides regular reporting capabilities. Letter Campaign for STR Hosts Rentalscape will create and distribute letters to illegal operators, detailing the jurisdiction’s STR ordinances, requirements, and procedures. All letter templates will be reviewed and approved by the jurisdiction’s staff before mailings commence. Our strategically timed, targeted letter campaigns have proven highly effective, reducing the number of unregistered hosts by over 50% within the first six months of new client engagement. Tax Payment Portal The portal facilitates tax collection from STR operators on a monthly, quarterly, or yearly basis. The Rentalscape Tax Payment system gathers data on nights available for booking and nights booked, and it is customized to each jurisdiction. It features automatic tax calculation based on the jurisdiction’s tax rate, incorporates late fee and penalty computations, and provides the flexibility to apply leniency on a collective jurisdiction basis when necessary. Using Stripe for payment processing, the system accepts credit card and ACH payments, with funds remitted directly to the jurisdiction. It also generates nightly reports for easy reconciliation, significantly reducing the manual effort associated with processing paper forms. 24/7 Complaint Line & Online Complaint Portal The Complaint Line is available 24/7 to field public complaints related to short-term rentals, operated by live, U.S.-based call takers. Call takers collect essential information, such as the address, property owner, type of incident, and date, and then notify the designated jurisdiction contact. Our hotline services are offered at three different levels to accommodate various needs. Basic: Standard call flow. Information is taken and forwarded to the jurisdiction. Calls are referred to the appropriate staff without follow up required.
Classic: Call Center will contact the local contact when information is available (permitted properties), notify them of the complaint then forward the information to the local jurisdiction contact. Premier: Premium call flow. Dispatcher will attempt to get a complaint resolution. The local contact can be contacted up to 3 times before referring caller out to appropriate staff.
Rentalscape Online Complaint Form: Neighbors can report and provide evidence for non-emergency concerns with photos and videos. The Complaint Form is customized with your logo. All complaints are logged and reported to the appropriate staff/department. STR Constituent Portal The Constituent Portal is an interactive public online map that displays all registered short-term rentals within the jurisdiction. It is fully configurable to meet the jurisdiction’s needs, providing information such as the property owner and emergency contact details. The portal is branded with the jurisdiction’s identity and can include links to related systems, like the short-term rental registration platform. Inspection Module This module streamlines the inspection process, enhancing efficiency and effectiveness for field agents and jurisdiction staff. It is a mobile-enabled system that allows agents to conduct and document health and safety inspections directly in the field. Agents can add notes, comments, and even generate complaints or tickets in PDF format on-site.