PROFESSIONAL SERVICES AGREEMENT
BETWEEN
THE CITY OF SAN BERNARDINO
AND
DATA TICKET, INC.
This professional services agreement (“Agreement”) is made and entered into as of July 1, 2026 (“Effective Date”), by and between the City of San Bernardino (a charter city and municipal corporation organized and operating under the laws of the State of California with its principal place of business at Vanir Tower, 290 North D Street, Sa n Bernardino, California 92401) (“City”) and Data Ticket, Inc. (a California corporation with its principal place of business at 2603 Main Street, Irvine, California, 92614) (“Consultant”). City and Consultant are hereinafter sometimes referred to individually as “Party” and collectively as the “Parties”.
RECITALS
A. City is a public agency of the State of Cali fornia and is in need of Consultant’s comprehensive parking citation processing services (“Services”); and
B. Consultant is duly licensed and has the necessary qualifications to provide such Services; and
C. The City has separately procured certain equipment, devices, software, and related goods necessary to support the Services pursuant to a Goods Purchase Agreement between the Parties (“GPA”) which governs the acquisition, delivery, and warranty of such Goods; and
D. The Parties intend that this Agreement governs all parki ng citation processing services including collection, adjudication, reporting, and customer service while the GPA governs only the procurement of tangible goods; and
E. The Parties further intend that compensation for Services under this Agreement shall be derived solely from citation-generated revenues, and not from direct payment by the City; and
F. The Parties desire by this Agreement to establish the terms for City to retain Consultant to provide the Services described herein.
NOW, THEREFORE, IT IS AGREED AS FOLLOWS:
AGREEMENT
1. Incorporation of Recitals. The recitals above are true and correct , and are hereby incorporated herein by this reference.
2. Services. Consultant shall provide the City with the services described in the Scope of Servi ces attached hereto as Exhibit A. The Services include citation
processing, payment processing, adjudication support, reporting, customer service, an d related operational functions; but expressly exclude the procurement of hardware, devices, and other tangible goods which are governed by the GPA. All services described in Exhibit A shall be subject to the compensation structure set forth in Section 4 . In the event of any inconsistency between the terms of the Exhibit A and this Agreement, the terms of this Agreement shall govern.
3. Professional Practices . All professional services to be provided by Consultant pursuant to this Agreement shall be provided by personnel identified in their proposal. Consultant warrants that Consultant is familiar with all laws that may affect its performance of this Agreement and shall advise City of any changes in any laws that may affect Consultant’s performance of this Agreement. Consultant further represents that no City employee will provide any services under this Agreement.
4. Compensation
a. Revenue-Based Compensation . Consultant shall be compensated on a fee-for-service basis through the collection of parking citation revenues. Consultant is authorized to collect parking citation fines, fees, and related charges on behalf of the City; and shall retain compensation by deducting fees from collected revenues in accordance with the Fee Schedule set forth in Exhibit B (attached hereto and incorporated herein by reference).
b. Remittance of Net Revenues . Consultant shall remit to the City all net revenues collected, defined as total gross revenues collected less the fees retained by Consultant pursuant to Exhibit B. Such remittances shall be made on a monthly basis and accompanied by a detailed accounting.
c. No Direct City Payment. The City shall not make direct payments to Consultant for Services under this Agreement. Consultant shall not invoice the City for Services, and compensation shall be limited solely to the revenue retention model described herein.
d. Exclusion of Goods Costs . Costs associated with equipment, devices, printers, handheld units, and related hardware are not included in this Agreement and are governed exclusively by the GPA.
e. Fees and Charges . All fees including processing fees, notice fees, collection fees, adjudication-related charges, and transaction-based charges shall be as set forth in Exhibit B; and shall apply only to revenues collected.
5. Additional Work. If changes in the work seem merited by the Parties and informal consultations with the other Party indicate that a change is warranted, it shall be processed by the Consultant forwarding a letter to the City outlining the changes with a statement of estimated changes in fee or time schedule. An amendment to this Agreement shall be prepared by the C ity and executed by both Parties before performance of such services, or the City will not be required to pay for the changes in the scope of work. Such amendment shall not render ineffective or invalidate unaffected portions of this Agreement.
6. Term. This Agreement shall commence on the Effective Date and continue through June 30, 2030 , unless the Agreement is previously terminated as provided for herein (“Term”). The Parties acknowledge that the Services under this Agreement extend beyond the expected four (4) year lifecycle of certain hardware procured under the GPA, and that replacement or upgrade of such hardware may require separate procurement by the City.
7. Maintenance of Records; Audits
a. Records of Consultant’s services relating to this Agreement shall be maintained in accordance with generally recognized accounting principles and shall be made available to City for inspection and/or audit at mutually convenient times for a period of four (4) years from the Effective Date.
b. Books, documents, papers, accounting records, and other evidence pertaining to costs incurred shall be maintained by Consultant and made available at all reasonable times during the contract period and for four (4) years from the date of final payment under the contract for inspection by City.
c. Consultant shall maintain complete and accurate records of all citation revenues collected, fees retained, and net revenues remitted to the City; and shall make such records available for audit by the City upon reasonable notice.
8. Time of Performance. Consultant shall perform its services in a prompt and timely manner and shall commence performance upon receipt of written notice from the City to proceed. Consultant shall complete the services required hereunder within Term.
9. Delays in Performance
a. Neither Party shall be considered in default of this Agreement for delays in performance caused by circumstances beyond the reasonable control of the non-performing P arty. For purposes of this Agreement, such circumstances include a Force Majeure Event. A Force Majeure Event shall mean an event that materially affects the Consultant’s performance and is one or more of the following: (1) Acts of God or other natural disasters occurring at the project site; (2) terrorism or other acts of a public enemy; (3) orders of governmental authorities (including, without limitation, unreasonable and unforeseeable delay in the issuance of permits or approvals by governmental authorities that are required for the services); and (4) pandemics, epidemics , or quarantine restrictions. “Orders of governmental authorities ” includes ordinances ; emergency proclamations and orders; and rules to protect the public health, welfare, and safety. b. Should a Force Majeure Event occur, the non-performing Party shall (within a reasonable time of being prevented from performing) give written notice to the other P arty describing the circumstances preventing continued performance and the efforts being made to resu me performance. Delays shall not entitle Consultant to any additional compensation regardless of the Party responsible for the delay.
10. Compliance with Law
a. Consultant shall comply with all applicable laws, ordinances, codes, and regulations of the Federal, state, and local government (including California Division of Occupational Safety and Health Administration requirements). b. Consultant shall assist the City as requested in obtaining and maintaining all permits required of Consultant by Federal, state , and local regulatory agencies.
c. If applicable, Consultant is responsible for all costs of clean up and / or removal of hazardous and toxic substances spilled as a result of his or her services or operations performed under this Agreement.
d. Consultant shall comply with all applicable laws governing access to and use of motor vehicle records (including Department of Motor Vehicle requirements, National Law Enforcement Telecommunications System requirements, and the Drive r’s Privacy Protection Act).
e. Consultant shall comply with all data security, permissible use, and access requirements applicable to the Department of Motor Vehicles, National Law Enforcement Telecommunications System, and other governmental data sources, consistent with the security p rovisions incorporated into the GPA and any applicable exhibits.
11. Standard of Care . Consultant’s services will be performed in accordance with generally accepted professional practices and principles; and in a manner consistent with the level of care and skill ordinarily exercised by members of the profession currently practicing under similar conditions. Consultant’s performance shall conform in all material respects to the requirements of the Scope of Services.
12. Conflicts of Interest. During the term of this Agreement, Consultant shall at all times maintain a duty of loyalty and a fiduciary duty to the City ; and shall not accept payment from or employment with any person or entity which will constitute a conflict of interest with the City.
13. City Business Certificate . Consultant shall (prior to execution of this Agreement) obtain and maintain du ring the term of this Agreement a valid business registration certificate from the City pursuant to Title 5 of the City’s Municipal Code and any and all other licenses, permits, qualifications, insurance, and approvals of whatever nature that are legally required of Consultant to practice his/her profession, skill, or business.
14. Assignment and Subconsultant . Consultant shall not assign, sublet, or transfer this Agreement or any rights under or interest in this Agreement without the written consent of the City (which may be withheld for any reason ). Any attempt to so assign or so transfer without such consent shall be void and without legal effect and shall constitute grounds for termination. Subcontracts, if any, shall contain a provision making them subject to all provisions stipulated in this Agreement. Nothing contained herein shall
prevent Consultant from e mploying independent associates and subconsultants as Consultant may deem appropriate to assist in the performance of services hereunder.
15. Independent Consultant . Consultant is retained as an independent contractor a nd is not an employee of City. No employee or agent of Consultant sha ll become an employee of City. The work to be performed shall be in accordance with the work described in this Agreement, subject to such directions and amendments from City as herein provided. Any personnel performing the work governed by this Agreement on behalf of Consultant shall at all times be under Consultant’s exclusive direction and control. Consultant shall pay all wages, salaries, and other amounts due such personnel in connection with their performance under this Agreement and as required by law.
Consultant shall be responsible for all reports and obligations respecting such personnel (including but not limited to social security taxes, income tax withholding, unemployment insurance, and workers’ compensation insurance).
16. Insurance. Consultant shall not commence work for the City until it has provided evidence satisfactory to the City it has secured all insurance required under this section. In addition, Consultant shall not allow any subcontractor to commence work on any subcontract until it has secured all insurance required under this section. a. Additional Insured. The City (its officials, officers, employees, agents, and volunteers ) shall be named as additional insureds on Consultant’s and its subconsultants’ policies of commercial general liability and automobile liability insurance using the endorsements and forms specified herein or exact equivalents. b. Commercial General Liability
(i) The Consult ant shall take out and maintain (during the performance of all work under this Agreement, in amounts not less than specified herein) Commercial General (“CG”) Liability Insurance in a form and with insurance companies acceptable to the City.
(ii) Coverage for CG Liability insurance shall be at least as broad as Insurance Services Office (“ISO”) CG Liability coverage (Occurrence Form CG 00 01) or exact equivalent.
(iii) Commercial General Liability Insurance must include coverage for the following:
(1) Bodily Injury and Property Damage
(2) Personal Injury/Advertising Injury
(3) Premises/Operations Liability
(4) Products/Completed Operations Liability
(5) Aggregate Limits that Apply per Project
(6) Explosion, Collapse, and Underground (UCX)
exclusion deleted
(7) Contractual Liability with respect to this Contract (8) Broad Form Property Damage
(9) Independent Consultants Coverage
(iv) The policy shall contain no endorsements or provisions limiting coverage for (1) contractual liability; (2) cross liability exclusion for claims or suits by one insured against another; (3) products/completed operations liability; or (4) contain any other exclusion contrary to the Agreement.
(v) The policy shall give City (its elected and appointed officials, officers, employees, agents , and City -designated volunteers) additional insured status using ISO endorsement forms CG 20 10 10 01 and 20 37 10 01, or endorsements providing the exact same coverage.
(vi) The general liability program may utilize either deductibles or provide coverage excess of a self-insured retention, subject to written approval by the City; and provided that such deductibles shall not apply to the City as an additional insured.
c. Automobile Liability
(i) At all times during the performance of the work under this Agreement, the Consultant shall maintain Automobile Liability Insurance for bodily injury and property damage (including coverage for owned, non-owned, and hired vehicles in a form and with insurance companies acceptable to the City). (ii) Coverage for automobile liability insurance shall be at least as broad as Insurance Services Office Form Number CA 00 01 covering automobile liability (Coverage Symbol 1, any auto).
(iii) The policy shall give City (its elected and appointed officials, officers, employees, agents, and City-designated volunteers) additional insured status. (iv) Subject to written approval by the City, the automobile liability program may utilize deductibles; provided that such deductibles shall not apply to the City as an additional insured, but not a self-insured retention.
d. Workers’ Compensation/Employer’s Liability
(i) Consultant certifies that he/she is aware of the provisions of Section 3700 of the California Labor Code which requires every employer to be insured against liability for workers’ compensation or to undertake self -insurance in accordance with the provisions of that code; and he/she will comply with such provisions before commencing work under this Agreement.
(ii) To the extent Consultant has employees at any time du ring the term of this Agreement (at all times during the performance of the work under this Agreement), the Consultant shall maintain full compensation insurance for all persons employed directly by him/her to carry out the work co ntemplated under this Agreement
(all in accordance with the “Workers’ Compensation and Insurance Act”, Division IV of the Labor Code of the State of California and any acts amendatory thereof, and Employer’s Liability Coverag e in amounts indicated herein ). Consultant shall require all subconsultants to obtain and maintain (for the pe riod required by this Agreement) workers’ compensation coverage of the same type and limits as specified in this section. e. Professional Liability (Errors and Omissions). At all times during the performance of the work under this Agreement, the Consultant shall maintain professional liability or Errors and Omissions insurance appropriate to its profession in a form and with insurance companies acceptable to the City and in an amount indicated herein. This insurance shall be endorsed to include contractual liability applicable to this Agreement and shall be written on a policy form coverage specifically des igned to protect agains t acts, errors , or omissions of the Consultant. “Covered Professional Services” as designated in the policy must specifically include work performed under this Agreement.
The policy must “pay on behalf of” the insured and must include a provision establishing the insurer's duty to defend.
f. Privacy/Network Security (Cyber) . At all times during the performance of the work under this Agreement, the Consultant shall maintain privacy/network security insu rance for: (1) privacy breaches; (2) system bre aches; (3) denial or loss of service; and (4) the introduction, implantation, or spread of malicious software code in a form and with insurance companies acceptable to the City. g. Minimum Policy Limits Required
(i) The following insurance limits are required:
Combined Single Limit
Commercial General Liability $2,000,000 per occurrence/$ 4,000,000 aggregate for bodily injury, personal
injury, and property damage
Automobile Liability $1,000,000 per occurrence for bodily injury and property damage
Employer’s Liability $1,000,000 per occurrence
Professional Liability $1,000,000 per claim and aggregate (errors and omissions)
Cyber Liability $1,000,000 per occurrence and
aggregate
(ii) Defense costs shall be payable in addition to the limits. (iii) Requirements of specific coverage or limits contained in this section are not intended as a limitation on coverag e, limits, or other requirement; or a waiver of any coverage normally provided by any insurance. Any available coverage shall
be provided to the P arties required to be named as Additional Insured pursuant to this Agreement.
h. Evidence Required . Prior to execution of the Agreement, the Consultant shall file with the City evidence of insurance from an insurer or insurers certifying to the coverage of all insurance required herein. Such evidence shall include original copies of the ISO CG 00 01 (or insurer’s equivalent) signed by the insurer’s representative and Certificate of Insurance (Acord Form 25 -S or equivalent), together with required endorsements. All evidence of insurance shall be signed by a properly authorized officer, agent, or qualified representative of the insurer and shall certify the names of the insured, any additional insureds (where appropriate) the type and amount of the insurance, the location and operations to which the insurance applies, and the expiration date of such insurance.
i. Policy Provisions Required
(i) Consultant shall provide the City at least thirty (30) days prior written notice of cancellation of any po licy required by this Agreement; except that the Consultant shall provide at least ten (10) days prior written notice of cancellation of any such policy due to non -payment of the premium. If any of the required coverage is cancelled or expires during the term of this Agreement, the Consultant shall deliver renewal certificate(s) including the General Liability Additional Insured Endorsement to the City at least ten (10) days prior to the effective date of cancellation or expiration. (ii) The Commercial General Liability Policy and Automobile Policy shall each contain a provision stating that Consultant’s policy is primary insurance and that any insurance, self-insurance, or other coverage maintained by the City or any named insureds shall not be called upon to contribute to any loss. (iii) The retroactive date (if any) of each policy is to be no later than the effective date of this Agreement. Consultant shall maintain such coverage continuously for a period of at least three (3) years after the completion of the work under this Agreement. Consultant shall purchase a one (1) year extended reporting period (a) if the retroactive date is advanced past the effec tive date of this Agreement; (b) if the policy is cancelled or not renewed; or (c) if the policy is replaced by another claims-made policy with a retroactive date subsequent to the effective date of this Agreement. (iv) All required insurance coverages (except for the professional liability coverage) shall contain or be endorsed to provide waiver of subrogation in favor of the City (its officials, officers, employees, agents, and volunteers) or shall specifically allow Consultant or others providing insurance evidence in compliance with these specifications to waive their right of recovery prior to a loss. Consultant hereby waives its own right of recovery against City; and shall require similar written express waive rs and insurance clauses from each of its subconsultants.
(v) The limits set forth herein shall apply separately to each insured against whom claims are made or suits are brought, except with respect to the limits of liability. Further the limits set forth herein shall not be construed to relieve the Consultant from liability in excess of such coverage, nor shall it limit the Consultant’s
indemnification obligations to the City and shall not preclude the City from taking such other actions available to the City under other provisions of the Agreement or law. j. Qualifying Insurers . All policies required shall be issued by acceptable insurance companies (as determined by the City) which satisfy the following minimum requirements: Each such policy shall be from a company or companies with a current A.M. Best's rating of no less than A:VII and admitted to transact in the business of insurance in the State of California, or otherwise allowed to place insurance through surplus line brokers under applicable provisions of the California Insurance Code or any Federal law.
k. Additional Insurance Provisions
(i) The foregoing requirements as to the types and limits of insurance coverage to be maintained by Consultant; and any approval of said insurance by the City is not intended to and shall not in any manner limit or qualify the liabilities and obligations otherwise assumed by the Consultant pursuant to this Agreement (including but not limited to the provisions concerning indemnification). (ii) If at any time during the life of the Agreement, any policy of insurance required under this Agreement does not comply with these specifications or is canceled and not replaced, the City has the right but not the duty to obtain the insurance it deems necessary and any premium paid by City will be promptly reimbursed by Consultant or City will withhold amounts sufficient to pay premium from Consultant payments. In the alternative, City may cancel this Agreement. (iii) The City may require the Consultant to provide complete copies of all insurance policies in effect for the duration of the Project. (iv) The City (City Council, any member of the City Council, officials, officers, employees, agents, or volunteers) shall not be personally responsible for any liability arising under or by virtue of this Agreement. l. Subconsultant Insurance Requirements . Consultant shall not allow any subcontractors or subconsultants to commence work on any subcontract until they have provided evidence satisfactory to the City that they have secured all insurance required under this section. Policies of commercial general liability insurance provided by such subcontractors or subconsultants shall be endorsed to name the City as an additional insured using ISO form CG 20 38 04 13 or an endorsement providing the exact same coverage. If requested by Consultant, the City may approve different scopes or minimum limits of insurance for particular subcontractors or subconsultants.
17. Indemnification. To the fullest extent permitted by law, Consultant shall defend (with counsel reasonably approved by the City), indemnify , and hold the City (its elected and appointed officials, officers, employees, agents, and authorized volunteers) free and harmless from any and all claims (demands, causes of action, suits, actions, proceedings, costs, expenses, liability, judgments, awards, decrees, settlements, loss,
damage or injury of any kind in law or equity to property or persons including wrongful death (“Claims”)) in any manner arising out of, pertaining to, or incident to any alleged negligent acts errors, omissions, or willful misconduct of Consultant (its officials, officers, employees, subcontractors, consultants , or agents) in connection with the performance of the Consultant’s services, the Project , or this Agreement or product liability claims (including without limitation the payment of all damages, exper t witness fees, attorneys’ fees, and other related costs and expenses). This indemnification clause excludes Claims arising from the sole negligence or willful misconduct of the City. Consultant's obligation to indemnify shall not be restricted to insurance proceeds, if any, received by the City (the City Council, members of the City Council, its employees, or authorized volunteers ).
Consultant’s indemnification obligation shall survive the expiration or earlier termination of this Agreement.
18. California Labor Code Requirements
a. Consultant is aware of the requirements of California Labor Code Sections 1720 et seq. and 1770 et seq. (as well as California Code of Regulations, Title 8, Section 16000, et seq .) ("Prevailing Wage Laws"), which require the payment of prevailing wage rates and the performance of other requirements on certain “public works” and “ maintenance” projects. If the S ervices are being performed as part of an applicable “public works” or “maintenance” project as defined by the Prevailing Wage Laws, Consultant agrees to fully comply with such Prevailing Wage Laws if applicable.
Consultant shall defend, indemnify , and hold the City (its elected officials, officers, employees, and agents) free and harmless from any claims (liabilities, costs, penalties, or interest) arising out of any failure or alleged failure to comply with the Prevailing Wage Laws. It shall be mandatory upon the Consultant and all subcontractors to comply with all California Labor Code provisions which include but are not limited to prevailing wages (Labor Code Sections 1771, 1774 and 1775), employment of apprentices (Labor Code Section 1777.5), certified payroll records (Labor Code Sections 1771.4 and 1776), hours of labor (Labor Code Sections 18 13 and 18 15), and debarment of contractors and subcontractors (Labor Code Section 1777.1).
b. If the Services are being performed as part of an applicable “public works” or “maintenance” project, then pursuant to Labor Code Sections 1725.5 and 1771.1, the Consultant and all subconsultants performing such Services must be registered with the Depart ment of Industrial Relations. Consultant shall maintain registration for the duration of the Project and require the same of any subconsultants, as applicable. This Project may also be subject to compliance monitoring and enforcement by the Department of Industrial Relations. It shall be Consultant’s sole responsibility to comply with all applicable registration and labor compliance requirements.
19. Verification of Employment Eligibility . By executing this Agreement, Consultant verifies that it fully complies with all requirements and restrictions of state and Federal law respecting the employment of undocumented aliens (including but not limited to the Immigration Reform and Control Act of 1986 as may be amended from time to time), and shall require all subconsultants and sub -subconsultants to comply with the same.
20. Laws and Venue. This Agreement shall be interpreted in accordance with
the laws of the State of California. If any action is brought to interpret or enforce any term of this Agreement, the action shall be brought in a state or Federal court situated in the County of San Bernardino, State of California.
21. Termination or Abandonment
a. The City has the right to terminate or abandon any portion or all of the work under this Agreement by giving thirty (30) calendar days ’ written notice to Consultant. In such event, City shall be immediately given title and possession to all original field notes, drawings and specifications, written reports , and other documents produced or developed for that portion of the work completed and/or being aban doned.
The City shall pay Consultant the reasonable value of services rendered for any portion of the work completed prior to termination. If said termination occurs prior to completion of any task for the Project for which a payment request has not been received, the charge for services performed during such task shall be the re asonable value of such services (based on an amount mutually agreed to by the Parties of the portion of such task completed but not paid prior to said termination). The City shall not be liable for any costs other than the charges or portions thereof which are specified herein. Consultant shall not be entitled to payment for unperformed services, and shall not be entitled to damages or compensation for termination of work.
b. Consultant may terminate its obligation to provide further services under this Agreement upon thirty (30) calendar days’ written notice to City only in the event of substantial failure by City to perform in accordance with the terms of this Agreement through no fault of Consultant.
c. If the Agreement is terminated prior to its completion for default, Consultant shall refund the monthly prorated cost of the incomplete term. d. Termination of this Agreement shall not automatically terminate the GPA; however, the Parties shall coordinate in good faith to ensure continuity of operations or orderly transition of services.
22. Attorneys’ Fees . In the event that litigation is brought by any Party in connection with this Agreement, the prevailing Party shall be entitled to recover from the opposing Party all costs and expenses (including reasonable attorneys’ fees incurred by the prevailing Party in the exercise of any of its rights or remedies hereunder or the enforcement of any of the terms, conditions, or provisions hereof). The costs, salary, and expenses of the City Attorney’s Office in enforcing this Agreement on behalf of the City shall be considered as “attorneys’ fees” for the purposes of this Agreement.
23. Responsibility for Errors . Consultant shall be responsible for its work and results u nder this Agreement. Consultant (when requested) shall furnish clarification and/or explanation as may be required by the City’s representative, regarding any services rendered under this Agreement at no additional cost to City. In the event that an error or omission attributable to Consultant’s professional se rvices occurs, Consultant shall (at no c ost to City) provide all other services necessary to rectify and corr ect the matter to the sole satisfaction of the City and to participate in any meeting required with regard to the correction.
24. Prohibited Employment. Consultant shall not employ any current employee of City to perform the work under this Agreement while this Agreement is in effect.
25. Costs. Each Party shall bear its own costs and fees incurred in the preparation and negotiation of this Agreement ; and in the performance of its obligations hereunder except as expressly provided herein.
26. Documents and Data. All original field notes, written reports, drawings and specifications, and other documents produced or developed for the Project shall (upon payment in full for the services described in this Agreement) be furnished to and become the property of the City, except as otherwise provided in “Termination or Abandonment” above. All citation data, revenue data, and reports generated under this Agreement shall be the property of the City; subject to Consultant’s rights in proprietary systems and software.
27. Organization. Consultant shall assign Heather Nowlan as Director Client Services and Project Manager . The Project Manager shall not be removed from the Project or reassigned without the prior written consent of the City.
28. Limitation of Agreement . This Agreement is limited to Services only and does not include procurement of Goods, which are governed by the GPA.
29. City’s Right to Employ Other Consultants . City reserves its right to employ other consultants, including engineers, in connection with this Project or other projects.
30. Third Party Rights. Nothing in this Agreement shall be construed to give any rights or benefits to anyone other than the City and the Consultant.
31. Equal Opportunity Employment . Consultant represents that it is an equal opportunity employer and that it shall not discriminate against any employee or applicant for employment because of race, religion, color, national origin, ancestry, sex, age, or other interests protected by the State or Federal Constitutions. Such non-discrimination shall include but not be limited to all activities related to initial employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff, or termination.
32. Notice. Any notice or instrument required to be given or delivered by this Agreement may be given or delivered by depositing the same in any United States Post Office (certified mail, return receipt requested, postage prepaid, and addressed to the following addresses) and shall be effective upon receipt thereof:
CITY:
City of San Bernardino
Vanir Tower, 290 North D Street
San Bernardino, CA 92401
Attn: Eric Levitt
City Manager
CONSULTANT:
Data Ticket, Inc.
2603 Main Street
Irvine, CA 92614
Attn: Brook Westcott
Chief Operating Officer,
Supplemental Project Manager
With Copy To:
City of San Bernardino
Vanir Tower, 290 North D Street
San Bernardino, CA 92401
Attn: City Attorney
33. Successors and Assigns. This Agreement shall be binding upon and shall inure to the benefit of the successors in interest, executors, administrators, and assigns of each Party to this Agreement. However, Consultant shall not assign or transfer by operation of law or otherwise any or all of its rights, burdens, duties, or obligations without the prior written consent of City. Any attempted assignment without such consent shall be invalid and void.
34. Prohibited Interests. Consultant maintains and warrants that it has neither employed nor retained any company or person (other than a bona fide employee working solely for Consultant) to solicit or secure this Agreement. Further, Consultant warrants that it has not paid nor h as it agreed to pay any company or person (other than a bona fide employee working solely for Consultant) any fee, commission, percentage, brokerage fee, gift, or other consideration contingent upon or resulting from the award or ma king of this Agreement. For breach or violation of this warranty, City shall have the right to rescind this Agreement without liability. No official, officer, or employee of City (during the term of his or her service with City) shall have any direct interest in this Agreement; or obtain any present or anticipated material benefit arising therefrom for the term of this Agreement.
35. Non-Waiver. The delay or failure of either Party at any time to require performance or compliance by the other Party of any of its obligations or agreements shall in no way be deemed a waiver of those rights to require such performance or compliance.
No waiver of a ny provision of this Agreement shall be effective unless in writing and signed by a duly authorized representative of the Party against whom enforcement of a waiver is sought. The waiver of any right or remedy with respect to any occurrence or event shall not be deemed a waiver of any right or remedy with respect to any other occurrence or event, nor shall any waiver constitute a continuing waiver.
36. Severability. If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such determination shall not affect the validity or enforceability of the remaining terms and provisions hereof or of the offending provision in any other circumstance; and the remaining provisions of this Agreement shall remain in full force and effect.
37. Time of Essence . Time is of the essence for each and every provision of this Agreement.
38. Headings. Paragraphs and subparagraph headings contained in this Agreement are included solely for convenience and are not intended to modify, explain, or to be a full or accurate description of the content thereof; and shall not in any way affect the meaning or interpretation of this Agreement.
39. Amendments. Only a writing executed by all of the Parties hereto or their respective successors and assigns may amend this Agreement.
40. Authority. The persons executing this Agreement on behalf of the Parties hereto warrant that they are duly authorized to execute this Agreement on behalf of said Parties; and that by doing so, the Parties hereto are formally bound to the provisions of this Agreement.
41. Entire Agreement . This A greement (including the Exhibit ) represents the entire understanding of the Parties as to those matters contained herein; and supersedes and cancels any prior or contemporaneous oral or written understanding, promises, or representations with respect to t hose matters covered hereunder. This is an integrated Agreement. This Agreement represents the entire understanding of the Parties as to Services and shall be read in conjunction with the GPA, which governs Goods.
42. Counterparts. This Agreement may be executed in one or more counterparts, each of whi ch shall be deemed an original. All counterparts shall be construed together and shall constitute one single Agreement.
43. Electronic Signature . Each Party acknowledges and agrees that this Agreement may be executed by electronic or digital signature, which shall be considered as an original signature for all purposes and shall have the same force and effect as an original signature.
44. Coordination with GPA
a. Separate Agreements. This Agreement governs Services only. The GPA governs procurement, delivery, ownership, and warranty of Goods. b. Functional Interdependence . The Services provided under this Agreement rely on the functionality and availability of Goods procured under the GPA; however, the obligations of the Parties under each Agreement shall remain separate and independently enforceable.
c. Conflict Resolution . This Agreement shall control with respect to Services, operations, and compensation in the event of a conflict between this Agreement and the GPA. The GPA shall control with respect to Goods, procurement, warranties, and delivery.
d. No Duplication of Compensation . No fees or costs associated with Goods shall be charged under this Agreement, and no service -related fees shall be charged under the GPA.
[SIGNATURES ON FOLLOWING PAGE]
SIGNATURE PAGE
TO
PROFESSIONAL SOFTWARE SERVICES AGREEMENT
BETWEEN
THE CITY OF SAN BERNARDINO
AND
DATA TICKET, INC.
IN WITNESS WHEREOF , the Parties have executed this Agreement as of the Effective Date.
CITY OF SAN BERNARDINO
APPROVED BY:
Eric Levitt
City Manager
ATTESTED BY:
Telicia Lopez
City Clerk
APPROVED AS TO FORM:
Best Best & Krieger LLP
City Attorney
DATA TICKET, INC.
Brook Westcott
Chief Operating Officer, Supplemental
Project Manager
EXHIBIT A
SCOPE OF SERVICES
The selected vendor shall provide comprehensive parking citations processing services including software, citation management, registered owner retrieval, adjudication support, payment processing, reporting, customer service, technical support, and equipment.
The selected vendor shall perform the following services:
1. Software Specifications
1.1. Provide a software solution to support electronic issuance of citations compatible with the City’s handheld computers.
1.2. Configure software to print citations on 2”-4.5” thermal printers.
1.3. Ensure the system supports customized violation codes, fine amounts, and liability reason codes in accordance with City requirements.
1.4. Provide an integrated database capable of recording citation history and staff comments, suspending action during appeals, sorting by violation type or defense, recording case decisions, and generating customized letters.
2. Data Entry from Handwritten Citations
2.1. Receive and date-stamp weekly batches of handwritten citations provided by the City.
2.2. Enter citation information into the system database within two (2) business days.
2.3. Batch, record, and verify receipt of manual citations.
2.4. Provide edit capability for correcting dates, duplicate citations, violation codes, and fine amounts.
2.5. Maintain a filing and storage system for all citations for a minimum of three (3) years, then dispose according to the City’s direction.
3. Automated Transfer and Upload of Electronic Citations
3.1. Load batch files immediately upon transfer from handheld computers.
3.2. Edit and correct citation details as needed.
3.3. Notify the City within one (1) business day of citations that cannot be entered.
4. Registered Owner Name Retrieval
4.1. Retrieve registered owner information from the California DMV daily.
4.2. Ensure vehicle make and license plate correspond with citation.
4.3. Correct “No Hit” entries and perform daily retrievals for missing owner data.
5. Out-of-State Registered Owner Retrieval
5.1. Maintain regular communications with DMVs in all 50 states and transportation ministries in Canada and Mexico.
5.2. Mail collection letters to out-of-state and international violators.
5.3. Communicate with violators outside the U.S. as needed.
6. DMV Registration Holds and Releases
6.1. Process holds and releases daily.
6.2. Release holds upon City request.
6.3. Provide monthly reporting of holds and payments.
6.4. Update the database with DMV payment information within two (2) business days.
7. Administrative Reviews
The City will provide the Hearing Officer and forward the results to the vendor.
Vendor will:
7.1. Provide a system integrated with the citation database to track and process all administrative review requests
7.2. Enter review requests within two (2) days of receipt.
7.3. Integrate administrative reviews with the citation database to ensure results are linked to corresponding citations.
7.4. Provide the City with inquiry capabilities regarding contested violations.
7.5. Generate, print, and mail review result letters by first class mail.
7.6. Notify the City of dismissed citations requiring refunds.
7.7. Maintain historical data, record comments, suspend actions during appeals, sort citations by type or defense, and record case decisions.
7.8. Provide staff with the ability to respond to telephone inquiries about contesting violations, identify outstanding penalties or delinquent fees, and provide timeframes and procedures for contesting citations.
7.9. Provide monthly report of administrative review results by citation number.
8. Payment Processing and Online Systems
8.1. Accept daily electronic payment data from the City’s cashiering system.
8.2. Provide a user interface containing citation information (number, date, amount), vehicle details, contact information, and credit card payment information with validation.
8.3. Provide secure credit card payment processing for Visa and Mastercard.
8.4. Accept payments via the Internet and by toll-free telephone.
9. Correspondence Processing
9.1. Process all correspondence within two (2) business days.
9.2. Obtain City approval for all forms and notices.
9.3. Provide postage, correspondence, and stock forms at no extra cost.
9.4. Mail delinquent, returned check, and partial payment notices as required by law.
9.5. Respond to violator correspondence in a timely manner.
9.6. Ensure compliance with State and Federal laws.
10. Reporting
10.1. Provide daily, weekly, and monthly reports on demand within three (3) working days.
10.2. In accordance with CVC § 40200.3(b), prepare a report at the end of each fiscal year setting forth the number of cases processed, and all sums received and distributed, together with any other information that may be required by the City.
10.3. All reports should be capable of being exported to Excel format.
10.4. Provide, at minimum, reports on scofflaws, open citations, bank deposits, citation dispositions, repeat offenders, citation analyses by officer and violation, out-of-state citations, revenue summaries, and other metrics as requested.
10.5. Provide monthly statistical reports on:
10.5.1. Revenue distribution for San Bernardino County fees
10.5.2. Repeat offenders
10.5.3. Citation analysis by officer
10.5.4. Citation analysis by violation
10.5.5. Citation status report
10.5.6. Out-of-state status
10.5.7. Out-of-state revenue
10.5.8. Hot sheet
10.5.9. Violations
10.5.10. Violation analysis by officer
10.5.11. Monthly citations analysis
10.5.12. Yearly statistics of issuance
10.5.13. Citation summary
10.5.14. Bail payment summary
10.5.15. DMV citations cleared with bail
10.5.16. DMV registration hold listing
10.5.17. Refunds
10.6. Provide weekly license plate number to citation number cross reference reports sorted by license and citation.
10.7. Provide additional ad hoc reports as requested.
10.8. Provide online report generation capabilities.
10.9. Provide duplicate/replacement reports at no additional costs to the City.
10.10. Provide citation abstracts to violators at $10 per request.
11. Customer Service and Support
11.1. Provide a customer service support center with well -trained, professional, and courteous personnel capable of responding to parking citation -related inquires including general parking policies and administrative adjudication procedures.
11.2. Ensure customer service representatives are available in English and Spanish Monday through Friday from 8:00 a.m. PST to 5:30 p.m. PST.
11.3. Respond to all calls or inquiries within 24 hours.
11.4. Provide a toll -free interactive voice response system available 24/7 in English and Spanish capable of accepting global payments and providing information on contesting violations, registration, and mailing details.
11.4.1.Ensure the IVR system can handle a minimum of 300 calls per month with planned downtime occurring only between midnight and 4:00 a.m.
12. Online Inquiry Access
12.1. Provide real-time online access for designated City employees to view citation information, registered owner details, payment records, and adjudication history.
13. Technical Support and Training
13.1. Provide in -house staff to process citations and manage systems for new Federal, State, or local legislation.
13.2. Provide ongoing access and interface support.
13.3. Provide a user manual with step-by-step instructions and code descriptions.
13.4. Provide technical support Monday -Friday, 7:00 a.m. - 6:00 p.m., excluding holidays.
14. Database Backup and Offsite Security
14.1. Perform daily system backups.
14.2. Store all backups off-site to ensure disaster recovery.
14.3. Maintain compliance with State and Federal regulations for confidentiality.
15. Collections and Revenue Recovery
15.1. Utilize the Franchise Tax Board (FTB) Intercept Program to collect delinquent citations.
15.2. Mail pre-intercept warning letters allowing 30-day payment window.
15.3. Forward violator list to the State Controller’s Office when unpaid.
15.4. Ensure intercepted funds are remitted monthly to the City.
16. Equipment
16.1. Provide automated ticket writers, printers, and software upgrades.
16.2. Replace defective equipment and provide additional units as needed based on staffing requirements.
EXHIBIT B
FEE SCHEDULE
Manual Parking Citation Processing: $0.40
Services for the above-mentioned items include:
• Data entry of manually written citations performed within 48 hours of receipt • Scanning of all manually written citations onto our network for storage and ease of retrieval
Electronic Parking Citation Processing: $0.34
Services for the above-mentioned items include:
• Automated citation transmission into Data Ticket’s Citation Management Solution 24/7 • Automated confirmation email detailing successfully transmitted citations • Automated transmission of all media attached to citations Courtesy Notice: (First Notice) $0.80
Services for the above-mentioned item include:
• Semi-custom Courtesy Notice that is printed on an 8 ½ x 11” piece of paper and provided in a window envelope sent to the registered owner of a vehicle • All notices are attached to the citation online and are viewable via the web • All notices are sent via 1st Class Mail and all notices include a return envelope in which the party responsible may submit payment
• This cost will increase as the US Postal Service increases the 1st Class postage rate • This charge is only incurred if the individual does not pay off the windshield and a notice is sent to the individual.
Out-of-State Collections: 25% of revenue collected
• This fee will cover all expenses associated with obtaining out-of-state registered owner information and will be due only when a citation is paid • Data Ticket is a recognized Strategic Partner with NLETs; should the Agency have an assigned ORI, Data Ticket will request usage of the ORI for reference/audit purposes only. Data Ticket utilizes its own ORI for transactional purposes • This fee is not combined with any other contingency fee. For example, if a citation is rolled to a delinquent status, only 25% of revenue collected will be charged • If Data Ticket does not collect on a citation that is issued to an out of state plate, the Agency does not owe this fee.
Delinquent Collections: 25% of revenue collected
• This fee will be assessed when a citation is ninety (90) days past the citation issue date, or when a second (2 nd) notice is sent if sooner than ninety (90) days, assuming a first notice has been sent to the registered owner, and the citation is not on hold for any reason • In addition to the Courtesy Notice, three Delinquent Notices will be sent to the registered owner
• All notices are sent via First Class mail, and all notices are printed on an 8 ½ x 11” sheet of paper and folded into a window envelope; in addition, a window envelope is provided for the recipient to return payment
• All notices are attached to the citation online and are viewable via the web
• If Data Ticket does not collect on a citation that is delinquent, the Agency does not owe this fee
• Notices will be sent via 1st Class Mail, and Data Ticket will be responsible for the cost incurred
Franchise Tax Board Processing
SSN Look-up $2.00 per SSN
• This fee will be assessed to look up a social security number associated with a particular registered owner and address
• This charge is charged per unique SSN, not per citation FTB Collections 15% of revenue collected
• This fee is charged if a citation is paid at the Franchise Tax Board • This charge is not combined with any other charge; for example, if a citation is rolled to delinquent status and paid at FTB, only the 15% of revenue collected will be charged • Data Ticket will send an FTB Notice to the Patron as required by the Interagency Intercept Program; this notice will be sent via 1st Class Mail • If Data Ticket does not collect on a citation that is at FTB, the Agency does not owe the collection fee
Adjudication
Placement of Adjudication Holds $0.50 per Appeal
• Placement of a 1st Level Review Hold, a 2nd Level Hearing Hold or a 3rd Level Court Hold such that no further processing takes place
Adjudication Letters $0.85 per letter
• Data Ticket will send a custom disposition and hearing schedule letters to the Appellant via 1st Class Mail
• All letters are attached electronically to the applicable citation online and are viewable via the web
2nd Level Hearing Disposition - Optional $85.00 per hour • Data Ticket works with independent, certified, insured hearing officers to perform in- person, virtual, phone and written hearings
• Each hearing request will be reviewed, heard or read, and all required research will be performed
• The Hearing Officer will enter a judgment into the Citation Processing System for viewing by the Agency, Appellant and Data Ticket
• The Agency will incur costs associated with mileage as defined by Federal guidelines • Data Ticket will work with the Agency to arrange for the use of a conference room at a Agency location or the Agency may elect to have citations heard at a centralized location within the County
Payment Plan Processing
Acceptance and Scanning of Indigent Payment Plan Requests (Approval/Denial by Data Ticket) $5.00 per request
OR
Accepting and Scanning of Indigent Payment Plan Requests (Approval/Denial by City) $2.00 per request
Payment Plan, Approval and Denial Letters $0.85 per letter Additional Correspondence $0.85 per letter
• Additional correspondence includes any correspondence the City may wish to send, including Fled Letters, Refund Letters, Overpayment Letters, or other. • Each letter will be electronically attached to the citation for viewing on the web • Each letter will be sent via 1st Class mail in a windowed #10 envelope with a return #9 envelope
Joint / Escrow Banking Services (Optional) $160.00 per month Services for the above-mentioned item include:
• Daily deposits of funds to the Agency’s escrow account • Online, real-time reconciliation reports that tie directly to the bank statement • Processing of all credit card charge-backs and Insufficient Funds • Month-end reconciliation of all funds collected
• Disbursement of County / State Surcharges at month-end • Payment of Data Ticket’s invoice
• Disbursement of the net remittance to the Agency via ACH • Scanning of all payments directly to joint bank account daily using remote check deposit • The Agency will be responsible for the purchase of banking supplies, including checks and endorsement stamps; these fees typically run $200.00 per year Charge-backs and NSF’s $4.00 per issued instance
• Data Ticket will process credit card charge-backs and NSFs when notified of each occurrence
• Once processed, Data Ticket will send a custom letter to the individual detailing the returned item and the amount due on the citation
Refunds (Optional) $4.00 per issued instance
• In the event the Agency utilizes the optional Joint / Escrow Banking Services, Data Ticket will verify, generate and send each refund due via 1st Class Mail weekly Monthly Minimum $250.00
• A minimum fee of $250.00 will be charged on a monthly basis if services do not reach this level (not inclusive of the Joint/Escrow Banking Services fee)
Online Access for the Agency’s Patrons: Included
• The Agency’s Patrons will have the ability to perform the following functions online:
• View real-time citation(s) data
• Pay for a single or many citation(s)
• Request a 1st Level Administrative Review and attach up to three documents supporting their position
• Request a 2nd Level Administrative Hearing Request and attach up to three documents supporting their position
• Print a receipt
• View pictures of the citation taken by the issuing officer (if the Agency allows) Online Access for the Agency’s Staff: Included
Access to the Agency’s data is based on unique usernames and passwords assigned to each individual who requires access to the system. Data Ticket does not limit the number of individuals who have access to the system and the number and types of access can change at any point with a simple email request to Data Ticket. • Our Solution maintains a complete audit trail for each and every transaction in the system so that the username is displayed next to every transaction in the system, indicating who performed the transaction and when.
• Depending on the access rights provided to each Agency Staff member, the following capabilities are available:
• View real-time citation(s) data, including pictures taken by the Issuing Officer • Accept payment via VISA, MasterCard, Discover and American Express credit/debit cards
• Accept payment via Cash, Check or Money Order
• Process NSFs and Refunds
• Reduce or increase violation amounts, dismiss citations, void citations and place a citation on hold
• Change citation data, including violations, date, time, plate, location, comments, make, model, color, registration expiration date and others
• Perform Administrative Reviews online by entering the disposition directly online • Generate a time expired or letter of non-responsibility for a citation in the adjudication process
• View the complete reason for the Review Request and supporting documentation provided by the Appellant directly online
• Edit Appellant information
• Upload disposition documents sent to the Agency via US Mail • Add a note to a citation and see all comments added to the citation • View the reason for the 2nd Level Administrative Hearing Request online and view the supporting documentation provided by the Appellant, directly online • Print a receipt with or without registered owner information
Reporting: Included
• Data Ticket offers many reports online as well as a Customized reporting application for our Clients to generate, print and re-print 24/7. We provide real-time reports that can be generated for any timeframe required and we provide pre-processed/month-end reports that reflect the month-end view of data.
• All reports are available online and because we do not purge data unless specifically requested to do so by a Client, the data is available as long as the Agency is a Client. • All reports are generated in HTML so our Clients can copy and paste the data into Excel for data manipulation purposes.
• If the Agency were to request a report that was not already available, Data Ticket would work with the Agency to design the report and provide it to the Agency at no cost.
Manual Payment Processing: Included
• Manually received payments (checks, cash, money orders and credit card payments sent via US Mail) are received at our PO Box in Newport Beach where a bonded and insured courier picks up the mail daily and delivers it to our Newport Beach office • Our Mail Department opens, sorts and batches the payments before providing them to our on-site Data Entry Department
• After double-blind entry of each payment, the citations are updated by our Quality Assurance team
• Payments are then provided to our Accounting Department where daily deposit slips are completed and provided to a bonded, insured courier who takes them to the bank Registered Owner Information: Included
• Registered owner information for all citations issued on California license plates • Turnaround time for acquisition of California registered owner information is same day • Registered owner information for all citations issued on out of state license plates • Data Ticket is a recognized Strategic Partner with NLETs and has access to registered owner information nationwide through the NLETs service
• Access to this system requires the use of the County’s ORI for tracking purposes only; Data Ticket will utilize its own ORI for actually acquiring the out of state data • Turnaround time for acquisition of out-of-state registered owner information using NLETs is same day
CA DMV Holds and Releases: Included
• California DMV Holds and Release performed daily via an online connection • Holds and releases can also be performed real-time, upon request • Citation amounts placed on hold are updated daily in the event a partial payment is made
Customer Service: Included
• Data Ticket provides a live, bi-lingual, on-site Customer Service Department that is fully trained to answer questions related to citation issuance, payment, adjudication, fix -it tickets, signoffs, FTB, advanced credit reporting collections and more • All calls are recorded to quality assurance and recordings can be sent to the Agency at any time for review
• Data Ticket’s IVR is bilingual and accessible via several toll -free numbers; the IVR provides real-time information to the caller regarding current status, including the amount due
• The IVR accepts VISA, MasterCard, Discover, and American Express Web Presence: Included
• Data Ticket’s Solution is 100% web-based and Section 508 Compliant and is provided at: www.CitationProcessingCenter.com; this is a generic website in the sense that it is not Agency branded. This website allows for the Agency and the Agency’s Patrons to access citations online
• If the Agency prefers to have an Agency branded website, one in which the look and feel mimics that of the Agency’s website, Data Ticket can and will provide this feature to the Agency.
Conversion: Included
• Data Ticket will convert the citations currently with the Agency’s existing vendor at no cost to the Agency
• Citations that have not had a payment and do not have a registered owner will immediately be sent to the appropriate DMV so as to obtain a registered owner Credit / Debit Card Processing $3.50 per transaction
• Data Ticket is PCI Compliant and provides for the ability to pay via Visa, MasterCard, Discover, and American Express on our website, www.CitationProcessingCenter.com, via our toll-free, bi-lingual Customer Service Representatives, and via our toll -free, bi- lingual IVR Solution
• There is no charge to the Agency for credit / debit card processing; however, the Patron is charged $3.50 per transaction; this means the Patron can pay for a single or many citations at once and incur a single $3.50 fee
Payment Plan Processing $15.00 per transaction
• An administrative fee will be assessed to Patrons who wish to participate in a payment plan
• This fee will cover the cost of the payment plan initiation, and the cost of a confirmation letter that is sent to the Patron confirming the details of the payment plan • The Agency will have the ability to determine whether Payment Plans are accepted and, if so, what the parameters for payment will be
Credit Card Chargeback Processing $33.50 per transaction • If a chargeback occurs, a fee will be charged to the Patron for the processing of the chargeback
• No fee will be charged to the Agency
Cost Increases:
• Postal Rate Increase Offset – If postal rates increase during the term of the agreement, fees to DTI shall be raised immediately to offset the effect of the actual postal rate increase.
CPI Increases – There will be NO CPI increases for the duration of the agreement.
ANNUAL MAINTENANCE COSTS
DESCRIPTION QTY ANNUAL
RATE TOTAL
Annual license fee per handheld unit to
receive software updates. Starts 2nd year
(FY27/28) of handheld use. $300 per unit
annually.
10 300.00 3000.00
Software maintenance/ support/
troubleshooting. Includes phone support
Monday through Friday during regular
business hours, remote repair, and
updates. $40 per unit monthly
10 400.00 4000.00
Hosted data plan - $50 per unit monthly 10 600.00 6000.00 Replacement for lost/stolen/damaged
handheld unit or printer. Up to 4 years
after purchase.* $30 per unit monthly
10 300.00 3000.00
TOTAL ANNUAL MAINTENANCE COSTS $16,000
*$150 deductible for each Zebra 3” printer. $250 deductible for each iPhone.
Replacement for lost/ stolen/ damaged handheld unit will cover the handheld up until it has been deemed obsolete and/or outdated which is typically 4 years. Consultant will continue to maintain, support, and troubleshoot for as long as possible; however, once the 4 years have passed, it will be up to the City to enter into a new purchase or lease agreement as Consultant will not replace or repair the units.