Agenda packet, regular meeting, first session — Mayor and City Council, October 7, 2026 (part 4 of 7)

j. Employment Verification, current and two previous employments as applicable, up to seven (7) years history.
k. Periodic credit information, up to seven (7) years history, only for employees with financial responsibilities.
l. Professional License(s), verification and history.

III. Authorized Users
a. Human Resources will designate the names of people who shall serve as the City’s Primary Authorized Users.
b. Additional Authorized Users must be approved in writing by appropriate City Primary Authorized User.

IV. Any screening services requested from the regular basis list must be received by City within a reasonable number of days of the official request being submitted to the vendor.

V. Additional follow-up or periodic screening services may be requested in any area specified above, or in additional areas, on a case-by-case basis, including the handling of State specific forms.

VI. Perform an initial consultation with a Personnel representative only for screening results concerning prospective employee or volunteers, meeting specific criteria as outlined by the City of San Bernardino.
i. Service Provider must implement reasonable policies and procedures to detect, prevent and mitigate the risk of identity theft in compliance with the Identity Theft Red Flags Rules found at 16 Code of Federal Regulations part 681. Further, Service Provider must take appropriate steps to mitigate identity theft if it occurs with one or more of the City’s covered accounts.

3. All reports, surveys, tables, charts, diagrams, design work, product recordings and other data (including electronic, audio and video) or documentation prepared or compiled by Contractor in connection with the performance of its obligations under this contract, shall be the sole and exclusive property of City. Contractor shall retain in its files sufficiently detailed working papers relevant to its engagement with City. Contractor further agrees that its working papers will be held in the strictest confidence and will not be disclosed or otherwise made available to outside sources, except as required by law, without the written consent of City.

4. Contractor must agree to keep confidential any and all information concerning the plans, operations or activities of City which may be divulged by City or ascertained by Contractor while performing services under any contract with City. In the event Contractor is required to disclose confidential information pursuant to a subpoena, order of a court, or other legal process, Contractor shall, upon notice of such required disclosure and prior to disclosure, immediately notify City and allow City the opportunity to inspect the information subject to disclosure, and in the event such disclosure is objectionable under any standard or rule of the court, Contractor shall exhaust all legal means to prevent disclosure.

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5. The selected contractor shall conduct comprehensive background reports in a timely, accurate, and compliant manner. Upon receipt of a request, the contractor is required to initiate the background screening process promptly and deliver a complete report within five (5) business days. Each report must include all requested verification components, adhere to applicable federal, state, and local regulations, and ensure the confidentiality and security of all collected information. In the event of delays or issues that may impact the reporting timeline, the vendor must notify the requesting party immediately and provide a revised delivery estimate along with justification.

6. System must be fully integrated with NEOGOV to ensure seamless data synchronization, user management, and workflow automation across all HR and recruitment processes.

Bidders must acknowledge all requirements of previous section, including all categories and sub-points.

Please Sign and Acknowledge Here: __________________________________________ _________________________________________________________________________ If Bidder can provide additional services that are related to the services above, but not mentioned in this section, please list the additional services and detail how they will be beneficial to the city BIDDER’S RESPONSE:

Command Investigations acknowledges and agrees to the requirements outlined in Exhibit A.

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Pre-employment Background
Checking Services
In Response to
RFP 2026P032
Submitted to
Municipality of Anchorage
632 W. 6th Avenue, Suite 520
Anchorage, AK 99501
Submitted by
8105 Edgewater Dr., Suite 225 / Oakland, CA 94621
Email: [email protected] / Phone: (510) 387-0324 This proposal includes data that shall not be disclosed outside the Municipality of Anchorage and shall not be duplicated, used, or disclosed—in whole or in part—for any purpose other than to evaluate this proposal. If, however, a contract is awarded to this Offeror as a result of—or in connection with—the submission of this data, the Municipality of Anchorage shall have the right to duplicate, use, or disclose the data to the extent provided in the resulting contract. This restriction does not limit the Municipality of Anchorage’s right to use information contained in this data if it is obtained from another source without restriction. The data subject to this restriction are contained in all sheets.

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Page i
Table of Contents

1. Transmittal Letter ...............................................................................................................................3

2. Firm Qualification and Experience....................................................................................................4

2.1 Company Profile................................................................................................................................4

2.2 Background and Firm Experience .....................................................................................................5

3. References.............................................................................................................................................7

4. Online Platform....................................................................................................................................9

4.2.1 Applicant Experience ..........................................................................................................9

4.2.2 Applicant Tracking Systems (ATS) Integrations ..............................................................10

4.2.3 Automated Notifications....................................................................................................11

4.2.4 Consumer Reports.............................................................................................................11

4.2.5 e-Billing.............................................................................................................................11

5. Cost......................................................................................................................................................12 Packet Page. 582
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1. Transmittal Letter
May 22, 2026
Municipality of Anchorage
Purchasing Department
632 W. Sixth Avenue, Suite 520
Anchorage, AK 99501
RE: RFP 2026P032 – Provide Pre-employment Background Checking Services Dear Evaluation Committee,
Accurate C&S Services, Inc. dba Accurate Screens is pleased to submit this proposal in response to RFP 2026P032 for pre-employment background checking services for the Municipality of Anchorage.

Accurate Screens understands the Municipality of Anchorage is seeking a qualified and experienced vendor capable of providing timely, accurate, compliant, and secure background screening services on an as-needed basis for applicants seeking employment with the Municipality. We understand the requested services and that you require a secure, customer-facing online platform that facilitates request submission, applicant engagement, report delivery, and invoicing.

Accurate Screens is fully prepared to provide the services identified in the Scope of Work. Since 2006, Accurate Screens has provided compliant global background screening services for public and private sector organizations while maintaining strict adherence to Fair Credit Reporting Act (FCRA) requirements, data privacy regulations, and industry best practices. Our organization specializes in delivering high-touch customer service, rapid turnaround times, secure technology solutions, and accurate reporting designed to support efficient hiring decisions.

Our SOC 2 Type II compliant online platform provides clients with secure 24/7 access to order screenings, monitor progress, retrieve completed reports, manage adjudication workflows, and access invoicing information. Our platform also integrates automated notifications, audit trails, adverse action workflows, and configurable reporting tools to support operational efficiency and compliance. Accurate Screens is committed to providing responsive customer support, dedicated account management, and continuous communication throughout the contract term.

Accurate Screens appreciates the opportunity to submit this proposal and commits to providing the Municipality of Anchorage with professional, compliant, accurate, and responsive background screening services in accordance with the requirements of this solicitation.

The undersigned further certifies that I am duly authorized to make representations and legally bind the firm, as well as serves as the primary point of contact for this proposal. See below details:

Name: Regina Jones
Title: President
Mailing Address: 8105 Edgewater Dr., Suite 225, Oakland, CA 94621 Phone: (510) 387-0324
Email: [email protected]
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Thank you for your consideration of our proposal.

Sincerely,
Regina Jones
President
Accurate C&S Services, Inc.

2. Firm Qualification and Experience

2.1 COMPANY PROFILE
Company Name: Accurate C&S Services, Inc. dba Accurate Screens Packet Page. 584
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Point of Contact: Regina Jones, President
Telephone: (510) 777-0904
Mobile Phone: (510) 387-0324
Fax: (510) 306-1220
Email: [email protected]
Address: 8105 Edgewater Dr., #225, Oakland, CA 94621

2.2 BACKGROUND AND FIRM EXPERIENCE
Accurate C&S Services, Inc. dba Accurate Screens aims to mitigate risk to our clients through accurate, compliant, comprehensive and fast background screening results to protect our client’s brand, employees and reputation.

Accurate Screens Value Added Services for Our Customers ✓ PBSC Accredited background
✓ FCRA certified staff
✓ Engage with our clients regularly to ensure that we are delivering the highest level of quality, including providing access to Accurate’s senior level management at any time
✓ Committed to researching all data including county records to ensure that we provide a thorough analysis
✓ Provide rapid response to trouble tickets (typically within one hour)
✓ Taking compliance seriously as demonstrated by our past performance
Accurate Screens is a Professional Background Screeners Association (PBSA) accredited global background screening firm specializing in high tech, high touch solutions for quick hires. Since March 2006 and with coverage in over 195 countries, our mission is to provide compliant global background screening while adhering to governing regulations and best practice procedures for data security, compliance, accountability and confidentiality. Fast turnaround times (TATs), accuracy, extended hours, up to 24 hours, of live customer service and cost are critical for our clients. Accurate’s turnaround times (TAT) of 12-70 hours, 24/7 chat-email feature and 12 hours of live customer service ensures exceptional applicant and client-centric services are maintained.

Our employees are FCRA certified to ensure 100% compliance with state, federal and international background screening laws through built-in compliance via our configurable online and mobile SOC II Type 2 compliant software portal to ensure your data is secure. Accurate also manages drug and alcohol testing programs as a Third-Party Administrator (TPA) for your DOT-regulated drivers including managing DOT driver qualification files. After-hire, we offer a comprehensive set of background screening solutions for continuous arrest monitoring, license monitoring, legally defensible social media monitoring, to name a few, which allows you to protect your brand, employees and reputation throughout an employee’s tenure. Our other solutions include performing Packet Page. 585
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business and personal checks on potential business partners or vendors to protect your business interests.

Accurate Screens understand the key concerns for background screening are fast turnaround times (TATs), accuracy, customer service and cost and would love to discuss how we can positively impact your screening program by strengthening the integrity and security of its workforce through our services.

We utilize a platform decision queue, which is an at-a-glance visual queue for our employees to quickly see and address issues or backlogs. To offer the greatest flexibility and ease-of-use, we set system wide default settings for each client and still create unique templates for any of our more hands-on clients. With the flexibility you need to create any workflow and status settings, our system allows us to take the actions needed to make the best screening decisions as quickly as possible to get your clients onboarded fast and accurately!
Submit search requests while on-the-go while using a smartphone device, track work-in-progress, and securely view, retrieve, and archive completed background checks, drug testing, and physical exam reports through Accurate’s easy‐to‐use online service. Completed screening reports are automatically archived; therefore, reducing paperwork and enabling you to securely access them at any time. Automated adverse action tools simplify federal FCRA compliance.

Accurate Screens incorporates a cloud-based portal into the background screening process for our clients that our clients have access to the portal 24 hours a day, 7 days a week. Additionally, Accurate Screens has integrated with our data providers and public record researchers via API so that the data retrieval time is reduced with the automatic requests and electronic fulfillment of the orders. Our system has pre-formatted designs of the final report to ensure that the client receives a consistent report that is easy to understand and read. Additionally, due to the significant changes in many counties, i.e., identifiers redactions, clerk-assisted searches, etc., our operations department review different data furnishers TAT reports as our software platform.

We take time to understand our clients’ needs and then draw on our extensive industry knowledge and comprehensive services to devise intelligent business solutions that enable success. Our clients trust us to deliver comprehensive, accurate, and relevant data. Accurate pride ourselves in delivering data in an easy-to-read format, saving time from interpreting criminal background reports. Our screening reduces risk from problematic coverage gaps by identifying criminal records in locations where an applicant has not resided. Our unique approach helps identify potential risks, reduce liability, and ensure compliance with the USA Patriot Act. The scope of our coverage is unparallelnearly 150 watch list data sources are scanned to provide as complete coverage as possible. Whether you require one search or ten thousand, we can meet your needs.

Accurate‘s testing protocols and procedures are in strict compliance with the Professional Background Screening Association guidance and best practices, specifically, PBSA’s Accreditation standards that covers the following areas:

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• Information Security
• Legal and Compliance
• Client Education
• Researcher and Data Standards
• Verification Services Standards
• Business Practices
Accurate Screens software platform XML Integrations enables data access through popular background screening software platforms. Accurate’s Application Programming Interface (API) universal development connector makes your integration with Applicant Tracking Systems (ATS) or Human Resources Information Systems (HRIS) seamless and that gives you the ability to develop a custom front-end experience. Our easy-to-use development portal gives you access to the entire API and is fully documented and organized for efficient development.

We are a global screening service provider with two (2) owned and operated offices located in San Francisco and Oakland, CA. Additionally, our international partner has staffing presence in London, England. International, Federal, state and local laws and regulations pertaining to background screening and workplace drug and alcohol testing are in constant transition. Accurate C&S Services monitors these changes through its affiliation with industry-specific, professional organizations such as:
• Professional Background Screeners Association (PBSA)
• National Drug and Alcohol Industry Association (NDASA) Our leadership team is made up of industry pioneers, visionaries, and highly skilled practitioners.

Regina Jones, our President, has over seventeen years of experience ranging from clinical nursing, clinical research to business and our team has approximately twenty-seven (27) years of combined experience in screening and testing. Ms. Jones’ experience ranges from clinical nursing and medical research to business. Prior to starting this company, she worked in the biotech industry managing opiate addiction clinical research trials. This provided her with the basis for understanding the need for strong abidance to international, federal, state and local screening and testing laws.

3. References
K3 Innovations
Address: 101 Morgan Lane, Suite 206, Plainsboro, NJ 08536 Contact person: Ilene Brooks, Director of Talent Acquisition Phone Number: 732.790.0923
Email Address: [email protected]
Years Serviced: October 2023 - current
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Accurate conducts full-service background checks including criminal, person identity, social media, occupational health checks, education and employment verifications for this client. We rely on our experienced staff to maintain consistent clear lines through email, phone and chat with candidates.

Our clients have a dedicated account manager that can assist and provide changes or updates based on client requirements, typically, same day changes.

We provide 7-year, 10-year or unlimited/variable searches of criminal records by going directly to the source—county courthouses and state courts or agencies. As a normal part of our search process, we use sources that provide results from multiple counties in a single search whenever available, including state law enforcement agencies, Administrative Offices of the Courts and similar state agencies. We automatically retrieve and investigate all records revealed by these sources. We will report all hits found that meet FCRA, state, customer and Accurate Screen’s reporting guidelines.

City of Surprise
Address: 16000 N Civic Center Plaza, Surprise, AZ 85374 Contact person: Joesette Frausto
Phone Number: 623.222.3548
Email: [email protected]
Years Serviced: January 2024 – current
Accurate conducts full-service background checks including criminal, person identity, social media, occupational health checks, education and employment verifications for this client. We rely on our experienced staff to maintain consistent clear lines through email, phone and chat with candidates.

Our clients have a dedicated account manager that can assist and provide changes or updates based on client requirements, typically, same day changes.

Pennsylvania Liquor Board Control (PLCB)
Address: 410 Northwest Office Building, Harrisburg, PA 17124 Contact person: Amanda Piro, Division Chief
Phone Number: 717.738.0104
Email Address: [email protected]
Years Serviced: 2023 - current
Accurate conducts full-service background checks including criminal, person identity, verifications for this client. We rely on our experienced staff to maintain consistent clear lines through email, phone and chat with candidates. Our clients have a dedicated account manager that can assist and provide changes or updates based on client requirements, typically, same day changes.

We provide 7-year, 10-year or unlimited/variable searches of criminal records by going directly to the source—county courthouses and state courts or agencies. As a normal part of our search process, Packet Page. 588
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we use sources that provide results from multiple counties in a single search whenever available, including state law enforcement agencies, Administrative Offices of the Courts and similar state agencies. We automatically retrieve and investigate all records revealed by these sources. We will report all hits found that meet FCRA, state, customer and Accurate Screen’s reporting guidelines.

San Francisco Police Department (SFPD)
Address: 1245 3rd Street, San Francisco, CA 94158
Contact person: Sgt. Scott Kiesel, Manager
Phone Number: 415.837.7220
Email Address: [email protected]
Years Serviced: 2009 – Present
We provided onsite and after-hours screening and testing.

4. Online Platform
Accurate Screen’s Applicant Center is a user-friendly and mobile first web application that empowers candidates to submit information, manage their account, and track the status of their background screen. Our Applicant Center uses a responsible web design, enabling candidates to conduct the entire screening process on any mobile device and at any location with Internet access. We also offer text message alerts for candidates. We understand that many people complete their daily actions on their mobile devices and have designed Applicant Center for a complete mobile experience.

Candidates are able to complete all tasks on either a desktop or any mobile device of their choosing and have access to candidate resources such as videos, our chat function, and FAQs. Applicant Center provides candidates with greater transparency through our patented turnaround prediction technology.

Industry Leading Integration Expertise. We consider our integration capability to be a core competency. We have implemented more than 8,000 integrated screening solutions for our customers—far more than any other company in our industry.

4.1.1 Applicant Experience
We believe that if you give applicants the keys, they’ll drive the entire background screening process.

Accurate’s fully integrated applicant portal reaches applicants where they live: on their phones.

Accurate’s applicant portal was designed with two things in mind for hiring managers and applicants:
speed and transparency. Our advanced applicant portal allows individuals to complete their background checks on their computers or cell phones, streamlining the entire screening process from start to finish. CRAs use our cutting-edge platform and API to integrate with third-party providers and create a customized screening process that applicants can complete on a single device.

Applicants begin the screening process by clicking on a link you send via text or email, attach relevant documents using their camera phones, and agree to the background check with an electronic wet signature. After that, they can log back in with verification, check the status of the screen, and provide any additional information or documentation that is needed.

Our easy-to-use mobile platform lets companies in the background screening industry get more efficient, cost-effective results. Large consumer reporting agencies (and CRAs looking to grow larger) Packet Page. 589
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rely on Accurate for the enterprise background check software they need to attract more business.

By using our all-in-one platform, CRAs can spend less time reaching out to HR departments and more time going after new business.

The portal empowers the applicant and cuts down on your time doing data entry and answering phone calls. It even gives you an efficient and robust process to handle your pre-adverse and adverse action notices.

Speed and transparency are critical factors in background checks, and the applicant portal can help you improve both. Spend less time reaching out to third-party providers with an all-inclusive platform that simplifies the screening process for applicants, their potential employers, and the CRAs with whom they work.

Applicant Portal
The Applicant Portal is a portal for applicants to track the status of their reports. They can see what searches are pending, communicate via messaging, and upload any required documentation that is needed. It provides an opening line of communication with the applicant that is available 24/7. We receive messages instantaneously, which allows us to respond to the candidate promptly.

4.1.2 Applicant Tracking Systems (ATS) Integrations
Accurate Screens software platform XML Integrations-enables data access through popular background screening software platforms. Accurate’s Application Programming Interface (API) universal development connector makes your integration with Applicant Tracking Systems (ATS) or Human Resources Information Systems (HRIS) seamless and that gives you the ability to develop a custom front-end experience.

Our easy-to-use development portal gives you access to the entire API and is fully-documented and organized for efficient development through an easy-to-use development portal to allow creation of a custom front-end or back-end application that securely allows:

Background Checks Ordering
Verifications
Users, Customers and Client Management
The implementation begins with a formal project kickoff that provides a high-level overview of the implementation plan, process, and objectives. This kickoff will also introduce the client and Accurate’s integration team. We will provide a detailed project plan and timeline for implementation, including key milestones, deliverables, and deadlines.

The implementation project will include and detail:
• Defined roles and responsibilities
• Data Migration
• Configuration and Customization
• Integration Requirements
• Testing and Quality Assurance
• Training Plan
• Go live and Deployment
• Support and Maintenance
• Communication Plan
• Risk Management
• Change Management
• Documentation and Deliverables
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• Acceptance Criteria
If custom work is required, Accurate shall produce a Statement of Work that includes a detailed list of tasks, the number of hours required to complete the tasks, hourly rate(s), and the total cost. This will be considered ancillary work requiring final approval and allowed under the Contract.

The import of historical ATS data is required and must be outlined and included in the project. The contractor must transition all open requisitions and current applications from the legacy system into the new system.

Depending upon the phase of the project, weekly or bi-weekly project meetings shall be scheduled to review any outstanding issues and change requests, as well as to discuss and address any risks. The contractor will coordinate these meetings with the Project Lead. A status report will be distributed by the contractor to all team members prior to these meetings.

4.1.3 Automated Notifications
Our online portal offers numerous email notifications, including, but not limited to:
• Completed Reports
• Notification if any completed reports have flags/hits • Confirmation of background screening order
• Candidate completed background screening questionnaire • Background screening questionnaire expired

4.1.4 Consumer Reports
Our clients are given access to a secure, web-based portal where they can request, retrieve, and review background screening documents. The portal requires multi-factor authentication (MFA) to ensure only authorized personnel can access sensitive data. Role-based access control (RBAC) is implemented, allowing different levels of access based on user permissions. The system logs all access activity for audit and compliance purposes.

Once the background investigation is complete, results are automatically uploaded to the portal.

The users receive email when reports are ready for review. Clients can also search and retrieve release forms by candidate name, SSN, or case reference number. Reports are available to be viewed in the online portal, printed, or saved as a PDF.

Our policy is to send its users information on how to order, retrieve, read and understand the reports we provide by using one or a combination of the following:
• User manual/guide
• Online training, user guides or help system
• User training classes/webinars
• One-on-One training sessions
• Verbal assistance
Our procedure is to include this information with the new client start up materials and clients are not granted access to reports until after they have received this educational material and we have trained them on our products.

4.1.5 e-Billing
Accurrate’s eBilling process enables you to get invoices faster, archive electronic versions and analyze the invoice information easily. Our invoices are viewable through Adobe Acrobat Reader.

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We provide detailed invoices that include summary information by candidate as well as complete detail by transaction, including candidate name, Social Security Number (note that this is masked), type of request, reference number, recruiter name, and division. Invoices can be sorted by any appropriate data element. Accurate’s flexible system can also be configured to split your transactions into multiple invoices per billing period based upon customer-specified parameters. Invoices are typically delivered on a monthly basis while basic volume usage reports can be accessed real-time throughout the month to estimate month-to-date activity.

To provide you with greater visibility of your historical invoices and to streamline your invoice management process, Accurate offers an online invoice delivery feature.

5. Cost
See attached Fee Schedule Worksheet.

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PROPOSAL CHECKLIST
(as detailed in Chapter II. Request for Proposals, Section E. of the RFP) # REQUIRED DOCUMENT INCLUDED IN

BID PACKAGE
1 Required - Proposal
Technical Proposal
• Executive Summary (E.1)
• Table of Contents (E.2)
• Identification of Proposer (E.3)
• Staffing Resources (e.g., Assigned Personnel experience) (E.4) • Experience and Technical Competence (E.6)
• Proposed Method to Accomplish the Work (E.7)
• Litigation History (if any) (E.10)
• Other Information (pertinent to proposal) (E.11)
➢ Completion of other similar projects;
➢ Community involvement (if any);
➢ Prior projects, agreements, involvement with the City (if any); ➢ No Conflict-of-Interest statement.
• Certification of Proposal (E.12)
➢ “The undersigned hereby submits its proposal and, by doing so, agrees to furnish services to the City in accordance with the Request for Proposal (RFP), and to be bound by the terms and conditions of the RFP.”
• Appendices (E.13)
• Statement of “No Deviations from RFP” (F.)
➢ If proposer does not take any exceptions or deviations from the terms and conditions indicated in the agreement, then the proposer must indicate this information by making a statement within the proposal documents.

Fiscal Stability (E.5)
• Current report from any Commercial Credit Rating Service (e.g. Dunn & Bradstreet); or
• Line of credit; and
• Financial Statement.
☐
2 Required - Fee Proposal (E.8) ☐
3 Required - Certificate of Insurance (E.9) ☐
4 Required - Vendor Quote Form ☐
5 Required - Acknowledgement of Insurance Requirements ☐ 6 Required - Applicable Licenses ☐
7 Optional - DBE Form ☐
Submittal Instructions: Electronic PDF file format via Planetbids on the date and time stated in the RFP.

Please allow time for system to process your proposal. The City shall not be responsible for proposals that are not received on time. The City will not be responsible for and will not accept late bids due to slow internet connection, or incomplete transmissions.

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VENDOR QUOTE FORM
VENDOR NAME: PHONE:

ADDRESS:

The undersigned, hereby declare that they have carefully examined the location of the proposed work, familiarized themselves with the local conditions affecting the cost of the work, and have read and examined the terms and conditions for the following Project:

RFP F-26-1055

PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES
The undersigned, hereby propose to furnish all labor, materials, equipment, tools, transportation, and services, and to discharge all duties and obligations necessary and required to perform and complete the Project in strict accordance with the Vendor Price Quote for the ELECTRONICALLY SUBMITTED TOTAL VENDOR QUOTE PRICE.

ITEM NO. DESCRIPTION QUANTITY UNIT COST TOTAL AMOUNT

TOTAL VENDOR QUOTE
Total Number of Additional Pages:

Should the proposer be requested to perform additional related services, please list the proposed positions and hourly rate:

PERSONNEL SPECIFY TITLE & POSITION ASSIGNED HOURLY RATE Staff Manager (or similar)
Staff Associate (or similar)
I hereby declare under penalty of perjury that the foregoing is true and correct.

SUBMITTED BY: TITLE: ____
(Authorized Representative Signature)
PRINT NAME: CONTRACTOR LICENSE NO: __ __
(If Applicable)
CLASSIFICATION: DIR REGISTRATION NO: __ _
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EXHIBIT A

PROPOSED SCOPE OF SERVICES/SCHEDULE OF CHARGES
The City of San Bernardino is requesting proposals for (Pre-employment Background Services).

The vendor will furnish all materials, permits, supervision, and incidentals as necessary to perform and complete the requested services. The City is seeking proposals for professional services from a qualified firm in supporting their pre-employment screening services. Please review the following line items below:

1. The City of San Bernardino is currently accepting submission of proposals from firms with the expertise and experience to provide Pre-Employment Background Services for prospective City employees and volunteers. The ideal respondent will provide Social Security number validation, name and address trace, criminal history check, Sex Offender Registry check and more. Proposers must be fully bonded and Fair Credit Reporting Act (FCRA) certified, including each appropriate employee and subcontractor. Due to the full scope of this background screening, respondent must describe in detail how they propose to schedule, screen, and provide reports as well as provide sample reporting.

2. The City desires to contract with one primary Service Provider with the ability to offer quality and timely background screening services. The following services may be required for prospective employees or volunteers:

I. Online services: Service Provider shall offer the option to permit the prospective employee or volunteer to enter their information into the provider’s system online – related to the Fair Credit Reporting Act (FCRA) and background check forms.

II. Background screening services for each prospective employee and volunteer may include any or all of the following:

Regular Basis:
a. Social Security Number (SSN), verification and validation. b. Name and Address Trace.
c. Date of Birth
d. Criminal Records, check for seven (7) years including appropriate County, State, and Federal bureaus.
e. Current Residence and previous Residences for up to seven (7) years prior. f. Driving Record, lifetime for criminal history and convictions, including out of state. g. Driving Record, for moving violations, up to seven (7) years history. h. Motor Vehicle License(s), validity of currently held. i. Risk Management, scan for inconsistencies in candidates’ history to help identify potential fraudulent or misrepresented information.

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IV. Any screening services requested from the regular basis list must be received by City within a reasonable number of days of the official request being submitted to the vendor.

V. Additional follow-up or periodic screening services may be requested in any area specified above, or in additional areas, on a case-by-case basis, including the handling of State specific forms.

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6. System must be fully integrated with NEOGOV to ensure seamless data synchronization, user management, and workflow automation across all HR and recruitment processes.

Bidders must acknowledge all requirements of previous section, including all categories and sub-points.

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Page 23 of 41 ends

ACKNOWLEDGEMENT OF INSURANCE REQUIREMENTS
VENDOR NAME: PHONE:

ADDRESS:

The Proposer shall demonstrate the willingness and ability to provide the required insurance coverage as set forth in the City requirements within ten (10) calendar days of notification of selection for contract award. The insurance requirements are detailed below:

RFP F-26-1055

PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES MINIMUM INSURANCE

REQUIREMENTS

PRE-EMPLOYMENT SCREENING SERVICES

COVERAGE TYPE MINIMUM POLICY LIMITS
Commercial General Liability $2,000,000 per occurrence/$4,000,000 aggregate for bodily injury, personal injury,
and property damage
Automobile Liability $1,000,000 per occurrence for bodily injury and property damage
Employer’s Liability $1,000,000 per occurrence
Professional Liability $1,000,000 per claim and aggregate (errors and omissions)
Cyber Liability $1,000,000 per occurrence and aggregate By signing below, the Proposer acknowledges that they have reviewed the City’s insurance requirements and confirm their ability to meet these requirements within the specified timeframe.

SUBMITTED BY: DATE: ___________________
(Authorized Representative Signature)
PRINT NAME: TITLE: ___________________
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Accurate C&S Services, Inc.

CERTIFICATE OF MEMBERSHIP
Katie Hartley, Chair, PBSA
recognized as a member in good standing with the

PROFESSIONAL BACKGROUND SCREENING

ASSOCIATION
with all the rights and privileges accorded thereof
until December 31, 2026.

Packet Page. 599
Certification Type Status From To
SB(Micro) Approved 04/01/2026 03/31/2028
Printed on: 4/1/2026 5:04:41 PM
To verify most current certification status go to: https://www.caleprocure.ca.gov Office of Small Business & DVBE Services
Certification ID: 2020571
Legal Business Name:

Accurate C&S Services Inc.

Doing Business As (DBA) Name 1:

Accurate Screens
Doing Business As (DBA) Name 2:

Address:
8105 Edgewater Dr.
225
CA
Oakland
CA 94621
Email Address:
[email protected]
Business Web Page:

AccurateScreens.com
Business Phone Number:
510/387-0324
Business Fax Number:

Business Types:

Non-Manufacturer , Service
Stay informed! KEEP YOUR CERTIFICATION PROFILE UPDATED! -LOG IN at CaleProcure.CA.GOV
Questions?
Email: [email protected]
Call OSDS Main Number: 916-375-4940
707 3rd Street, 1-400, West Sacramento, CA 95605
4/1/26, 5:05 PM Supplier Profile
https://caleprocure.ca.gov/pages/SupplierProfile/supplier-profile-print.html 1/1 Packet Page. 600
Shannon D. Sheppard
[email protected]
B
X
X
X
Y Y 97-BZ-N026-9 06/20/2026
State Farm General Insurance Company
$1,000,000
$300,000
$2,000,000

EXCLUDED
$5,000
$1,000,000
B
X X $5,000,000
06/20/2025 06/20/2026 $5,000,000
X 10,000
06/20/2025
39SBMB27R2E-007
Packet Page. 601
%age

PRE-EMPLOYMENT BACKGROUND SCREENING

SERVICES PROPOSAL
Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services.

United States of America.

Submission Date: June 01, 2026
Packet Page. 602
Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 2/ 29 Executive Summary
Consular Outsourcing BLS Services Inc. (“BLS”) respectfully submits this proposal to the City of San Bernardino in response to RFP No. F‑26‑1055 for Pre‑Employment Background Screening Services. BLS, supported by its technology subcontractor Signzy Technologies (“Signzy”), proposes a secure, automated, and fully compliant background‑screening program designed to meet the City’s operational, regulatory, and service‑delivery requirements.

BLS brings more than two decades of experience delivering identity verification, applicant‑intake operations, document authentication, and regulated service‑center workflows for government agencies within the United States and internationally. This operational foundation is strengthened by Signzy’s Digital Onboarding Platform, a cloud‑native system that automates identity verification, document authentication, criminal history checks, employment and license verification, and risk assessment within a unified workflow.

The proposed solution integrates directly with NEOGOV Onboard and Insight, enabling automated case creation, pre‑filled candidate data, real‑time status updates, and direct report delivery into the City’s existing HR environment. Candidates complete a secure, link‑based digital intake process that includes Fair Credit Reporting Act (FCRA)‑compliant disclosures and authorizations, identity verification, and document upload. All required verifications are initiated automatically and processed in parallel, reducing turnaround time and ensuring consistent accuracy. BLS analysts conduct human review, compliance validation, and final adjudication prior to releasing results to the City.

The program is supported by a robust security and compliance framework, including SOC 2 Type II and ISO 27001:2013 certification, U.S.-based cloud hosting, end‑to‑end encryption, role‑based access controls, and full audit logging. All workflows comply with the Fair Credit Reporting Act (FCRA) and other applicable federal and state regulations.

To ensure effective program delivery, BLS will provide a dedicated project manager, senior screening analyst, and client support coordinator, supported by Signzy’s engineering, compliance, and technical‑support teams. The combined BLS–Signzy model offers significant scalability, enabling the City to maintain service levels during periods of increased hiring volume or expanded program scope.

Key features of the proposed solution include:
• Automated NEOGOV Integration
o Case initiation triggered directly from NEOGOV
o Pre‑filled candidate identity fields
o Real‑time status updates and automated report delivery • Comprehensive Screening Coverage
o SSN trace, address history, and identity verification o County, state, federal, and national criminal checks
o Sex offender registry search
o Employment and professional license verification
o Driving record (MVR) checks
o Credit checks where legally permissible
• Secure Digital Intake & Compliance Controls
o FCRA‑compliant disclosures and authorizations
o AI‑powered document authentication and OCR
o Automated risk scoring and rules‑based decisioning
o Full audit logging and chain‑of‑custody controls
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Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 3/ 29 • Operational Excellence & Scalability
o Dedicated BLS project team
o Multi‑layer quality assurance
o Surge capacity for high‑volume hiring periods
o U.S.-based platform hosting and support
• Transparent Pricing
o Bundled domestic screening package
o Optional international checks
o Pass‑through fees at actual jurisdictional rates
o NEOGOV integration included at no additional cost
BLS is committed to delivering a reliable, efficient, and compliant background‑screening program that enhances the City’s hiring processes, reduces administrative burden, and ensures timely, accurate, and audit‑ready results for all prospective employees and volunteers.

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Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 4/ 29 Table of Contents
a) Firm Staffing and Key Personnel............................................................................................................6 b) Subcontractors ........................................................................................................................................9 a) Experience ............................................................................................................................................10 b) Project Specific Experience ..................................................................................................................15 c) Technical Competence..........................................................................................................................18 Packet Page. 605
Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 5/ 29 Identification of Proposer
a) Legal name and address of the company.

Provided below are the details:

Legal Name Consular Outsourcing BLS Services Inc.

Address 5455 Wilshire Blvd. suite 1011, Los Angeles, CA 90036.

United States of America
b) Legal form of company (partnership, corporation).

Consular Outsourcing BLS Services Inc. is a C‑Corporation. c) If company is a wholly owned subsidiary of a “parent company,” identify the “parent company.” Consular Outsourcing BLS Services Inc. (“BLS”) is a wholly owned subsidiary of BLS International FZE. d) Name, title, address and telephone number of the proposed representative to contact concerning the Proposal Submittal.

Provided below are the details:

Name Artur Manukian
Title Team Lead
Address 5455 Wilshire Blvd. suite 1011, Los Angeles, CA 90036.

United States of America.

E-Mail [email protected]
Telephone Number +1 (818) 817-1683 (Mobile)
e) California Business License Number
Consular Outsourcing BLS Services Inc. is registered to conduct business in the State of California under Business Account Number 1183617. Please refer to “Appendix 1_California Business License” Packet Page. 606
Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 6/ 29 Staffing Resources
a) Firm Staffing and Key Personnel
i. Provide the number of staff to be assigned to perform the Services and the names/discipline/job title of each as well as your firm’s capacity to provide additional personnel as needed.

Consular Outsourcing BLS Services Inc. (“BLS”) will assign a dedicated, experienced team to deliver the pre‑employment background screening services. The core delivery team consists of five (5) professionals with specialized expertise in background investigations, compliance, quality assurance, and client service.

Provided below are the details of the project team.

Name Discipline Job Title
Iren Hovhannisyan Project Management Project Manager
Liana Sedrakyan Background Screening Senior Background Screening Analyst
Javier Meneses Background Screening Background Verification Specialist
Kagio Gamara Quality Assurance Quality Assurance & Compliance Officer
Artur Manukian Client Services Client Support Coordinator Capacity to Scale:

BLS maintains a national operations team of more than 7 screening professionals, enabling rapid allocation of additional personnel if the City’s volume increases or if surge support is required. The company’s centralized processing model allows for:
• Immediate reassignment of trained staff
• Cross‑trained personnel who can support multiple screening functions • Redundancy to ensure uninterrupted service delivery
This structure ensures the City receives consistent, timely, and compliant background screening services throughout the duration of the contract.
ii. Identify three (3) persons that shall be principally responsible for working with the City. Indicate the role and responsibility of each individual. If the Proposer is chosen as a finalist, these principal individuals must attend the interview and in-person presentation.

Consular Outsourcing BLS Services Inc. designates the following three (3) key individuals who will be principally responsible for managing, delivering, and overseeing all services provided to the City of San Bernardino. These individuals will serve as the City’s primary points of contact and will attend any required interviews or in‑person presentations.

Name Job Title Role Responsibilities
Iren
Hovhannisyan
Project Manager –
Lead Contract
Administrator
Primary liaison to the
City; oversees contract
execution, service
• Ensures all background screening
services meet City requirements
and service levels
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Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 7/ 29 Name Job Title Role Responsibilities
delivery, reporting,
and performance
management
• Manages workflow, escalations,
and issue resolution
• Oversees compliance with Fair
Credit Reporting Act (FCRA),
California-specific regulations, and
City policies
• Provides monthly/quarterly
reporting and performance
reviews
• Coordinates onboarding, training,
and quality assurance activities
Liana Sedrakian Senior Background
Screening Analyst –
Technical Lead
Technical expert
responsible for
managing complex
background checks
and verification
processes.
• Conducts and reviews criminal
record searches, employment
verifications, education checks,
and credential validations
• Ensures accuracy, completeness,
and regulatory compliance
• Supervises daily case processing
and turnaround times
• Provides subject‑matter expertise
on screening methodologies and
best practices
• Supports audit readiness and
quality control
Artur Manukian Client Support
Coordinator – City
Support Specialist
Day‑to‑day
operational contact
for City staff and
candidates.
• Manages candidate
communication, document
collection, and status updates
• Responds to City inquiries and
provides real‑time case support
• Coordinates scheduling,
follow‑ups, and clarification
requests
• Ensures smooth workflow
between City HR, candidates, and
the screening team
• Supports service delivery tracking
and customer satisfaction
iii. Describe proposed team organization, including identification and responsibilities of key personnel. Please include one-page resumes.

Consular Outsourcing BLS Services Inc. will deploy a structured, multi‑tiered team to ensure efficient, compliant, and timely delivery of pre‑employment background screening services. The team is organized to provide clear accountability, streamlined communication, and specialized expertise at each stage of the screening workflow.

Team Organization Overview
The proposed team is organized into three functional layers:

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Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 8/ 29 • Leadership & Contract Oversight – Provides strategic direction, ensures compliance, and serves as the primary liaison to the City.
• Technical Screening & Verification – Conducts and reviews all background screening components, ensuring accuracy and adherence to regulatory requirements. • Client Support & Operations – Manages day‑to‑day communication, candidate coordination, and case management to ensure smooth service delivery.

This structure ensures redundancy, scalability, and continuity of operations throughout the contract term.

Key Personnel
The key personnel identified in Section 4(a)(ii) serve as the primary leads for the City:
• Project Manager – Oversees contract performance, compliance, reporting, and City communication. • Senior Background Screening Analyst – Leads technical screening activities and ensures accuracy and regulatory compliance.
• Client Support Coordinator – Manages daily interactions with City staff and candidates, ensuring smooth workflow and timely updates.

These individuals collectively ensure that all screening components are delivered with precision, transparency, and responsiveness.

One‑Page Resumes
One‑page resumes for all key personnel have been included in “Appendix 2_Resumes_Key Staff for Preemployment BGC Services”. These resumes summarize each individual’s experience, qualifications, and relevant expertise in background screening, compliance, and client service. iv. Provide brief biographies of individuals that shall be working directly with the City.

The following individuals will work directly with the City of San Bernardino and bring extensive experience in background screening, compliance, and client service.

Name Job Title Biography
Iren
Hovhannisyan
Project Manager –
Lead Contract
Administrator
Iren is an operations and customer‑service professional with extensive experience in applicant intake, documentation handling, workflow coordination, and regulated service‑center operations. She currently serves as a Team Lead with Consular Outsourcing Services BLS Inc., where she oversees daily processing activities, staff coordination, applicant support, and quality control for a high‑volume visa application center. Iren brings strong skills in records management, communication, and process accuracy, ensuring contract requirements, service levels, and compliance standards are consistently met. Her background in medical and administrative environments
further strengthens her ability to manage sensitive information and maintain operational integrity.

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Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 9/ 29 Name Job Title Biography
Liana Sedrakian Senior Background
Screening Analyst –
Technical Lead
Liana Sedrakyan is a seasoned operations and
customer‑service professional with more than a decade of experience in visa processing, documentation review,
workflow coordination, and high‑volume applicant support.

She has served in multiple roles at BLS, including Senior Submission Officer and Submission Officer, where she
managed intake operations, biometric collection, applicant communication, and compliance with consular requirements.

Liana brings strong technical and analytical capabilities, including case‑management systems, reporting, and process improvement, making her well‑suited to lead technical
screening workflows and ensure accuracy, consistency, and adherence to City standards.

Artur Manukian Client Support
Coordinator – City
Support Specialist
Artur Manukian is an operations and compliance professional with over six years of experience in identity verification, applicant intake, document authentication, and workflow management. As Team Lead for the Germany Visa Application Center in Los Angeles, he oversees staff supervision, financial controls, reporting, and compliance with data‑protection and procedural standards. Artur excels in customer service, quality control, and case‑management operations, ensuring applicants receive accurate guidance and timely support. His background in regulated service environments positions him to serve as a reliable, responsive liaison for City departments and end‑users. b) Subcontractors
i. The Proposer shall identify functions that are likely to be subcontracted and identify the subcontractor(s) that is anticipated to perform each function, if known at this time.

Consular Outsourcing BLS Services Inc. (“BLS”) will serve as the prime contractor and will retain full responsibility for all service delivery, compliance, reporting, customer support, and contract management.

To fulfil the technology requirements of the City’s pre‑employment background‑screening program, BLS will subcontract specific platform‑based functions to Signzy Technologies (“Signzy”), a specialized provider of secure digital identity‑verification and workflow‑automation systems.

The following technology‑enabled components will be subcontracted to Signzy:
• Secure digital candidate intake and Fair Credit Reporting Act (FCRA)‑compliant authorization workflows
• Automated identity verification, document authentication, and multi‑source data extraction • AI‑driven risk scoring, rules‑based decisioning, and workflow automation • API‑based integration with NEOGOV Onboard and NEOGOV Insight • Hosting, maintenance, and security of the case‑management and verification platform • Continuous monitoring, uptime management, and technical support for BLS operations These functions operate entirely within BLS’s controlled service environment, with BLS maintaining full accountability for compliance, accuracy, data protection, and final report release.

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Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 10/ 29 Fiscal Stability
The Proposer should provide evidence of corporate stability including:
i. (A current report from any commercial credit rating service such as Dunn and Bradstreet or Experian; or a letter from a financial institution stating a current line of credit.

Please refer to “Appendix 3_D&B Credit Rating_May15,2026”, which contains the current Dun & Bradstreet (D&B) commercial credit rating report.
ii. Latest audited financial statement and/or annual report that has been certified by a CPA. This information will remain confidential and is not subject to public disclosure.

Please refer to “Appendix 4_Financials_Consular Outsourcing BLS Svcs_May2026”, which contains the latest audited financial statements of Consular Outsourcing BLS Services Inc.

Experience and Technical Competence
a) Experience
i. The Proposer shall provide a description of how the Proposer’s experience, technical and professional skills will meet the goals and fulfil the general functions identified in this RFP.

Consular Outsourcing BLS Services Inc. (“BLS”), supported by the global operations of related entities, brings more than 20 years’ experience delivering identity verification, applicant‑intake operations, document authentication, and regulated service‑center workflows for government clients across the United States and internationally. BLS’s operational expertise, combined with the advanced digital‑verification capabilities of its technology subcontractor, Signzy Technologies, provides the City of San Bernardino with a comprehensive, secure, and fully compliant pre‑employment background‑screening solution.

BLS’s U.S.‑based operations team brings:
• Expertise in applicant intake, documentation handling, and identity validation • Experience managing regulated service environments with strict chain‑of‑custody and data‑protection requirements
• Skilled staff trained in compliance requirements
• Proven capability delivering accurate, audit‑ready reports within defined turnaround times • Strong customer‑service and case‑management support for public‑sector HR teams The technology partner Signzy brings over nine years of experience delivering digital identity verification, automated onboarding, and workflow automation for regulated industries globally.

Overall, our solution directly supports the City’s goals through:
• Secure Digital Candidate Intake
o Fair Credit Reporting Act (FCRA)‑compliant disclosures and authorizations o Automated completeness checks
o Encrypted data capture and audit‑ready documentation
• Automated Multi‑Source Verification
o Social Security Number (SSN) trace and address history o Document authentication and OCR‑based data extraction Packet Page. 611
Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 11/ 29 o AI‑driven risk scoring and rules‑based decisioning
o Multi‑source cross‑checking to ensure accuracy and completeness • Regulatory Compliance
o Built‑in workflows supporting Fair Credit Reporting Act (FCRA) and other Federal/California‑specific requirements
o Configurable consent management and adverse‑action documentation o Compliance checks embedded directly into the screening flow • NEOGOV Integration
o Bidirectional API integration with NEOGOV Onboard and Insight o Automated case creation, status updates, and report delivery o Elimination of manual data entry for City HR staff
• Security & Data Protection
o ISO 27001:2013 and SOC 2 Type II certified
o End‑to‑end encryption, role‑based access, and full audit logging o Configurable data‑retention policies aligned with City requirements ii. Describe the past experience of the staff to be assigned to perform the Services in performing similar services.

The staff assigned to this project bring relevant experience performing similar services, as listed below:

Job Title Experience
Project Manager Iren has significant experience overseeing high‑volume applicant‑service operations, including staff coordination, documentation handling, workflow oversight, and quality control. As a Team Lead with Consular Outsourcing Services BLS Inc., she manages daily processing activities, ensures compliance with procedural standards, and supports applicants throughout intake and verification processes. Her background in administrative and medical environments further strengthens her ability to manage sensitive information, maintain accuracy, and uphold service‑level expectations—core functions required for managing background‑screening operations.

Senior Background
Screening Analyst
Liana brings more than a decade of experience in visa processing, documentation review, biometric collection, applicant communication, and compliance reporting across multiple BLS centers. She has served as both Senior Submission Officer and Submission Officer, managing intake workflows, verifying applicant documentation, and ensuring adherence to consular and regulatory requirements. Her experience in case‑management systems, reporting, and process improvement directly supports the technical accuracy and consistency required for background‑screening services.

Client Support
Coordinator
Artur has over six years of experience in identity verification, applicant intake, document authentication, and workflow management in regulated service environments. As Team Lead for the Germany Visa Application Center, he oversees staff supervision, financial controls, reporting, and compliance with data‑protection standards. His strong customer‑service background and experience resolving applicant inquiries position him to provide responsive, accurate, and high‑quality support to City departments and end‑users throughout the screening process.

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Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 12/ 29 These individuals have collectively supported thousands of identity‑verification and screening cases across multiple jurisdictions.

In addition to BLS’s operational team, the Signzy Technologies personnel supporting this project bring extensive experience in identity‑verification, digital onboarding, and automated screening programs for regulated organizations globally. Signzy’s platform implementation and integration engineers have deployed the company’s verification and onboarding platform across more than 300 client engagements, including financial institutions, government‑regulated enterprises, and large technology companies. Their experience includes configuring multi‑step verification workflows, building and maintaining API integrations with third‑party data sources, and implementing secure, bidirectional connections with HR systems comparable to NEOGOV. Signzy’s AI and decision‑engine specialists have designed and tuned rule‑based screening logic for clients operating under strict regulatory frameworks, ensuring accurate, consistent, and compliant decisioning. Their compliance configuration team has supported clients across the U.S., Europe, and Asia in aligning digital disclosure, consent, adverse‑action, and data‑retention workflows with jurisdiction‑specific requirements. Finally, Signzy’s customer success and technical support staff provide ongoing platform monitoring, issue resolution, and technical assistance across U.S. business hours, ensuring uninterrupted support for BLS’s operations team and the City throughout the contract term. iii. The Proposer shall state the number of years the firm has conducted business. Proposer must have at least four (4) years’ experience in providing the required scope of Services for public clients.

BLS and its related entities has operated for about 20 years, delivering identity‑verification, biometrics, and document‑processing services to more than 46 governments worldwide.

During this period, BLS has supported:
• Government agencies
• Municipal authorities
• Public‑sector outsourcing programs
• High‑volume citizen‑service centres
Our technology subcontractor Signzy has been in continuous operation since 2016 and brings more than nine years of experience delivering digital identity verification, automated onboarding, and workflow‑automation solutions for regulated institutions globally. Signzy’s experience supporting government‑regulated enterprises, financial institutions, and compliance‑driven organizations complements BLS’s public‑sector service delivery capabilities and strengthens the overall solution offered to the City.

Together, BLS and Signzy bring a combined 29+ years of operational and technology experience, ensuring the City receives a stable, mature, and fully compliant background‑screening solution. iv. Provide three (3) references regarding the Proposer’s experience and performance performing similar services. Include the following information: (1) Organization/City, contact name, phone number, e-mail address; and (2) project size and description, if applicable, and description of services.

Provided below are the three references that demonstrate our experience and performance delivering similar services for government and private‑sector clients.

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1. Reference No. 1: SpaceX for Background Verification Services Information Category Description
Organization/City SpaceX — Individual & User Verification Organization - Space Exploration Technologies Corp. (SpaceX), a private aerospace manufacturer and space transportation company, headquartered in Hawthorne, California, operating under strict federal contractor and workforce compliance requirements.

Contact Information o Name: Olivia Lang
o Position: Senior Counsel
o Phone : Not Available
o E-mail : [email protected]
Project Size and
Description
Deployment of Signzy's identity verification platform for individual and userlevel verification across SpaceX's workforce and user onboarding workflows, with requirements aligned to federal contractor compliance standards.

Description of Services o Signzy provided end-to-end identity verification services for SpaceX covering government-issued document verification, liveness detection, biometric matching, and real-time identity authentication for individuals across onboarding workflows.
o Given SpaceX's status as a federal contractor, the solution was configured to meet high-assurance identity standards required for access credentialing and workforce compliance. Signzy's platform enabled SpaceX to automate what were previously manual review-heavy processes, significantly reducing onboarding turnaround time while maintaining the rigorous verification standards expected in aerospace and defense-adjacent environments.

2. Reference No. 2: Government of Spain for Consular Services in USA and Globally Information Category Description
Organization/City Ministry of Foreign and European Affairs and Cooperation, Kingdom of Spain Locations served within USA and multiple BLS application centres globally Contact Information o Name: Ms. Carolina de Manueles Álvarez o Position: Directora General de Españoles en el Exterior y Asuntos Consulares (Director General of Spaniards Abroad and Consular Affairs) o Phone : 91 379 79 65; 91 394 88 54
o E-mail: [email protected]
Project Size and
Description
3 to 5 million applications annually (Estimated Contract Value: €170 million) BLS delivers comprehensive outsourced visa application centre (VAC) services for the Government of Spain, covering both Schengen visas and national long stay visas in accordance with Article 43 of the Schengen Visa Code.

This multi-year engagement spans numerous global locations, including USA and supports millions of applicants requiring secure identity verification, biometric capture, and document-based background assessments.

Description of Services o Biometric Enrolment & Identity Verification - Captured fingerprints, photographs, and identity documents using Schengen compliant biometric systems
o Employment Verification & Document Validation - Reviewed and validated employment letters, employer information, and supporting Packet Page. 614
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documents to confirm applicant eligibility
o Education Document Verification - Verified academic certificates, transcripts, and institutional authenticity for long stay visa categories o Financial & Credit Related Assessment - Assessed financial documents, bank statements, and proof of funds to determine applicant stability and compliance
o Application Processing & Secure Data Management - Ensured accurate data entry, secure handling of personal information, and timely submission of applications to Spanish consular authorities, following strict EU and Schengen data protection standards.
o Compliance with Schengen Code Requirements - Delivered services under rigorous operational, security, and confidentiality standards mandated by the European Union.
o Logistics & Document Handling - Managed secure passport movement, tracking, and return logistics for approved and rejected applications.

3. Reference No. 3: ASAPP Financial Technology for Identity & Background Verification Services Information Category Description
Organization/City ASAPP — Know Your Customer (KYC) & Verification of Individuals and Businesses Organization ASAPP, Inc., an AI-driven customer experience platform serving financial institutions across North America, with a client base that includes more than 200 community banks and credit unions.

Contact Information o Name: JR Pierman
o Position: President & CEO
o Phone : Not Available
o E-mail: [email protected]
Project Size and
Description
Deployment of Signzy's KYC and identity verification suite integrated into ASAPP's financial services platform, enabling downstream verification capabilities for ASAPP's network of over 200 community banks and credit unions.

Description of Services o Signzy partnered with ASAPP to embed KYC and identity verification capabilities directly within ASAPP's AI-powered platform, supporting both individual customer onboarding and business account verification for financial institutions.
o The integration covered identity document verification, business entity validation, liveness checks, and data extraction via OCR — all accessible through API integration into ASAPP's existing product stack. By powering verification for ASAPP, Signzy's technology effectively scaled across ASAPP's entire network of community banks and credit unions, demonstrating Signzy's ability to deliver compliant, high-volume verification infrastructure through platform partnerships in the regulated financial services sector.

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Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 15/ 29 v. Describe the Proposer’s local experience and knowledge of City.

Consular Outsourcing BLS Services Inc. (“BLS”) brings extensive experience operating within the United States and supporting government clients across North America, giving the company a strong understanding of the regulatory, operational, and service‑delivery expectations of public‑sector agencies. BLS maintains U.S.‑based operations, U.S.‑based staff, and established service centers that routinely manage identity‑verification, applicant‑intake, document authentication, and compliance‑driven workflows comparable to the City’s pre‑employment background‑screening requirements. This experience ensures that BLS is fully familiar with the standards of accuracy, confidentiality, responsiveness, and auditability expected by municipal agencies such as the City of San Bernardino.

BLS has reviewed the City’s RFP, Exhibit A, and the published Q&A responses in detail and has tailored its proposed workflow, staffing model, and service approach specifically to the City’s operational environment.

This includes alignment with the City’s use of NEOGOV Onboard and NEOGOV Insight, the City’s requirement for SSN verification via standard trace, and the City’s expectations for five‑business‑day turnaround, California‑specific compliance, and secure data handling.

In addition, BLS’s technology subcontractor, Signzy Technologies, maintains an active U.S. presence through its New York office and has extensive experience supporting U.S.‑based clients and compliance‑driven platform deployments. Signzy’s platform will be configured specifically to support California employment‑screening requirements, including digital disclosures, written authorizations, adverse‑action workflows, and data‑retention policies aligned with California privacy laws. Signzy has also reviewed the City’s NEOGOV environment and has designed its integration approach to support automated case creation, real‑time status updates, and seamless report delivery within the City’s existing HR systems.

Together, BLS and Signzy bring a strong combination of local operational experience, U.S. regulatory familiarity, and California‑specific compliance knowledge, ensuring that the City receives a solution that is not only technically robust but also aligned with the City’s processes, systems, and service expectations. b) Project Specific Experience
i. The Proposer shall provide a description of the three most relevant service contracts held within the last five years, one page per project, to include:
(a) Role of the firm
(b) Dollar value of the services
(c) Dollar value of the fee
(d) Description of services
(e) Staffing
(f) Duration of providing services
(g) Relationship to client
(h) Contact name, position, entity name, telephone number, fax number and e-mail address for each project.

Provided below are the description of three relevant service contracts to demonstrate BLS’s experience in pre-employment background screening services.

1. Project No. 1: SpaceX - Background Verification Services Information Category Description
Role of the Firm Signzy, as the prime technology service provider — Identity & Background Verification Services
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Dollar Value of the
Services
Confidential at client request (available upon request) Dollar Value of the Fee Confidential at client request (available upon request).

Description of Services Delivered end-to-end background screening solutions for SpaceX's workforce onboarding. This project included multi-jurisdictional criminal record searches at the state and county levels, as well as global screening protocols covering international sanctions, Anti-Money Laundering (AML) compliance, and foreign criminal history checks
Duration of Providing
Services
36 Months (February 2026 – January 2029)
Relationship to Client Direct Contract — Vendor/Service Provider to SpaceX Compliance and Security Division
Client Contact o Name: Olivia Lang
o Position: Senior Counsel
o Phone : Not Available
o E-mail : [email protected]

2. Project No. 2: Government of Spain for Consular Services in USA and Globally Information Category Description
Role of the Firm BLS serves as the prime contractor delivering outsourced visa application centre (VAC) services globally (including United States) for the Government of Spain.

Dollar Value of the
Services
Estimated contract value: €170 million.

Dollar Value of the Fee Confidential at client request (available upon request) Description of Services BLS provides large‑scale visa processing, biometric enrolment, identity verification, employment and education verification, financial document assessment, secure data management, and logistics for passport handling.

Services comply with Article 43 of the Schengen Visa Code and EU data‑protection standards. BLS processes 3–5 million applications annually across multiple global locations.

Duration of Providing
Services
2016–2028 (multi‑year ongoing contract).

Relationship to Client Prime contractor delivering global visa‑processing services under strict EU, Schengen, and consular compliance frameworks.

Client Contact o Name: Ms. Carolina de Manueles Álvarez o Position: Directora General de Españoles en el Exterior y Asuntos Consulares (Director General of Spaniards Abroad and Consular Affairs) o Phone : 91 379 79 65; 91 394 88 54
o E-mail: [email protected]

3. Project No. 3: ASAPP Financial Technology for Identity & Background Verification Services Information Category Description
Role of the Firm Signzy as the prime technology Service Provider — Identity Verification & Background Screening Services Provider
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Dollar Value of the
Services
Confidential at client request (available upon request) Dollar Value of the Fee Confidential at client request (available upon request) Description of Services Signzy provided a comprehensive identity verification and background screening platform for the ASAPP Financial Technology core banking software. This platform currently serves more than 200 community banks and credit unions across North America, with Signzy's KYC services integrated as the default standard.

The suite of services encompassed:
o Authentication of government-issued IDs
o Biometric identity matching
o Screening for Anti-Money Laundering (AML) and criminal backgrounds
o Checks against financial regulatory databases
o Sanctions and watchlist screening, including Politically Exposed Person (PEP) and Office of Foreign Assets Control (OFAC) lists To support ASAPP's compliance framework, implemented tailored workflows that adhere to financial sector regulations, including Financial Crimes Enforcement Network (FinCEN) guidance and the Bank Secrecy Act (BSA).

Staffing Not Applicable
Duration of Providing
Services
36 Months (March 2024 – February 2027)
Relationship to Client Direct Contract — Technology Service Provider to ASAPP Financial Technology’s Product & IT Teams
Client Contact o Name: JR Pierman
o Position: President & CEO
o Phone : Not Available
o E-mail: [email protected]
i. If any of the following has occurred, please describe in detail:
(a) Failure to enter into a contract or professional services agreement once selected. (b) Withdrawal of a proposal as a result of an error.
(c) Termination or failure to complete a contract.
(d) Debarment by any municipal, county, state, federal or local agency. (e) Involvement in litigation, arbitration or mediation. Conviction of the firm or its principals for violating a state or federal antitrust law by bid or proposal rigging, collusion, or restrictive competition between bidders or proposers, or conviction of violating any other federal or state law related to bidding or professional services performance. Knowing concealment of any deficiency in the performance of a prior contract.
(f) Falsification of information or submission of deceptive or fraudulent statements in connection with a contract.
(g) Willful disregard for applicable rules, laws or regulations.

Information regarding any of the above may, at the sole discretion of the City, be deemed to indicate an unsatisfactory record of performance.

Consular Outsourcing BLS Services Inc. and its related entities, maintain a strong record of ethical conduct, contract compliance, and successful performance across global government engagements. None of the circumstances listed below have occurred for our firm or its principals within the last five years, nor at any time in our operational history supporting municipal, federal, or international government clients.

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BLS has never knowingly concealed performance deficiencies, falsified information, or submitted deceptive or fraudulent statements in connection with any contract. The company has consistently demonstrated full compliance with applicable rules, laws, and regulations, including those governing procurement, data protection, privacy, and service delivery for government clients.

This history reflects BLS’s long‑standing commitment to integrity, transparency, and high‑quality performance in all contractual relationships.
c) Technical Competence
i. Description of in-house resources (i.e., computer capabilities, software applications, modem protocol, modeling programs, etc.)
Consular Outsourcing BLS Services Inc. (“BLS”) maintains robust in‑house operational, compliance, and case‑management resources that support all non‑technical components of the City’s background‑screening workflow. BLS’s internal infrastructure includes secure case‑management tools, encrypted data‑handling protocols, multi‑factor authentication, audit‑ready documentation processes, and trained staff experienced in California‑specific compliance requirements. BLS’s U.S.‑based operations team uses structured workflows, quality‑assurance procedures, and secure communication channels to ensure accurate, timely, and compliant service delivery.

The technology subcontractor Signzy provides the complete digital infrastructure supporting candidate intake, verification automation, and NEOGOV integration. Signzy’s in‑house resources include:
• Cloud‑native workflow automation platform supporting digital intake, document upload, identity verification, and consent capture
• AI‑driven OCR and document‑authentication engines for automated data extraction and fraud detection
• Rule and Decision Engine with 150+ pre‑built verification rules and configurable California‑specific compliance logic
• BackOps case‑management dashboard used by BLS analysts for review, escalation, and report finalization
• Secure REST API gateway enabling bidirectional integration with NEOGOV Onboard and Insight • Library of 300+ verification APIs, including SSN trace, criminal record databases, DMV access, employment verification systems, and credit bureaus
• ISO 27001:2013 and SOC 2 Type II certified infrastructure, with end‑to‑end encryption, role‑based access controls, and full audit logging
• 24/7 platform monitoring, automated failover, and continuous uptime management • Configurable data‑retention and deletion policies aligned with California privacy requirements Through this combined model, BLS retains full responsibility for service delivery, compliance, reporting, and quality assurance, while leveraging Signzy’s advanced, secure, and scalable technology platform to fulfil all technical functions required by the City.

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Consular Outsourcing BLS Services Inc. (“BLS”) maintains a multi‑disciplinary team with the operational, technical, compliance, and customer‑support expertise required to deliver the full scope of services outlined in the RFP. BLS’s staffing model draws from experienced professionals across applicant‑intake operations, identity verification, document authentication, quality assurance, and public‑sector compliance. This ensures that every stage of the City’s background‑screening workflow—from candidate intake to final report release—is supported by personnel with specialized skills relevant to their function.

BLS’s team includes project managers, background‑screening analysts, compliance specialists, customer‑support coordinators, and quality‑control reviewers who collectively bring decades of experience supporting government agencies, law‑enforcement partners, and regulated service environments. This multi‑disciplinary structure enables BLS to manage high‑volume workflows, maintain strict chain‑of‑custody standards, and ensure accurate, timely, and audit‑ready results for the City.

In addition, BLS is supported by the multi‑disciplinary technical staff of Signzy. Signzy provides access to platform implementation engineers, API integration specialists, AI and decision‑engine experts, compliance‑workflow configurators, and technical support personnel. These teams have deployed digital verification and onboarding platforms across more than 300 global engagements, including U.S.‑based, compliance‑driven environments. Their expertise ensures that the City’s NEOGOV integration, automated verification workflows, and security controls are implemented and maintained to the highest standards.

Together, BLS and Signzy offer a comprehensive, multi‑disciplinary delivery model that combines operational excellence, technical depth, regulatory expertise, and responsive support—ensuring the City receives a reliable, secure, and fully compliant background‑screening solution.

Proposed Method to Accomplish the Work
Describe the technical and management approach to providing the Services to the City. Proposer should take into account the scope of the Services, goals of the City, and general functions required. Include a draft first year schedule of tasks, milestones, and deliverables that will provide for timely provision of the Services. In reviewing the scope of Services and goals described in Exhibit “A”, the Proposer may identify additional necessary tasks and is invited to bring these to the City’s attention within the discussion of its proposed method to accomplish the work.

Consular Outsourcing BLS Services Inc. (“BLS”) will deliver a structured, compliant, and efficient background‑screening program aligned with the City’s goals, timelines, and operational requirements. All technology components—including digital intake, identity verification, document authentication, workflow automation, and NEOGOV integration—will be delivered through Signzy Technologies’ secure digital‑verification platform, hosted on U.S.-based cloud infrastructure. BLS remains fully accountable for all services, compliance, reporting, quality assurance, and overall contract performance.

Technical Approach
BLS’s operational expertise is combined with Signzy’s automated onboarding and verification platform to deliver a fully digital, NEOGOV‑integrated screening workflow that eliminates manual handoffs, reduces turnaround time, and ensures consistent compliance with California‑specific requirements.

Provided below is the technical approach:

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1. NEOGOV-Triggered Case Initiation & Pre-Filled Candidate Data Screening cases are automatically created through NEOGOV-triggered case initiation. When City HR initiates a hiring workflow in NEOGOV Onboard or Insight, the Signzy platform receives candidate details via secure API and generates a screening case with:
• Pre-filled, non-editable identity fields (name, position, department) • Automated routing to the correct screening package (standard, financial-responsibility, or driving role)
• A secure, link-based onboarding journey accessible via mobile or desktop This eliminates manual data entry, reduces errors, and ensures a consistent starting point for all screenings.

2. Candidate Intake & Digital Disclosures
Candidates receive a secure screening link via NEOGOV or Signzy. The intake flow includes:
• Fair Credit Reporting Act (FCRA)‑compliant disclosures • Standalone authorization forms
• Timestamped digital consent
• Structured data entry
• Document upload with AI-powered OCR extraction
• Liveness selfie verification (where applicable)
All intake data is captured directly within the encrypted Signzy platform.

3. Identity Verification
Identity verification includes:
• Social Security Number (SSN)/ Taxpayer Identification Number (TIN) lookup (where supported) • AI-powered OCR extraction of ID documents
• Forgery detection and document authenticity checks
• Liveness detection and face match
• Cross-reference of candidate-provided data with NEOGOV-provided fields • DOB confirmation against identity-matching sources
Any discrepancies are automatically flagged for BLS analyst review.

4. Automated Multi-Source Background Checks
Once identity verification is complete, the platform automatically initiates:
• Criminal Records Checks
o County, state, federal, and national criminal searches o Sex offender registry checks
o Automated initiation followed by BLS manual review
o Legal reportability checks under Fair Credit Reporting Act (FCRA) and other regulatory agencies • Employment Verification
o Automated API-based verification where available
o Direct employer contact workflows
o Verification of current and up to two prior employers • Professional License Verification
o Automated license validation
o Confirmation of issuance, expiration, standing, and disciplinary history • Driving Records (MVR Checks)
o Automated MVR retrieval for driving-role positions
o Lifetime criminal driving history
o Seven-year moving violation history
• Credit Checks (Where Permitted)
o Conducted only for financial-responsibility roles
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• Tax Document Verification
o SSN trace
o Address history
o Credit-related checks (where legally permissible)

5. Risk-Management Scan
The platform performs automated risk analysis, including:
• Identity inconsistencies
• Document authenticity issues
• Fraud indicators
• Cross-source mismatches
BLS analysts review all flagged items before report release.

6. Reporting & Quality Assurance
BLS compiles all verified results into a structured, easy-to-read report that includes:
• Verification outcomes
• Flags and risk indicators
• Supporting documentation
• Compliance notes
Reports are generated within the Signzy platform and delivered to the City via:
• NEOGOV API integration
• Back Office Operations (BackOps) portal
• Secure client portal
All reports undergo multi-layer QA by BLS analysts.

7. Back Office Operations (BackOps) Portal & City Access Signzy’s BackOps portal provides:
• Step-level status tracking (initiated / in progress / completed / flagged) • Document access (ID images, employment documents, tax documents) • Risk flags and decision engine outputs
• Maker-checker review workflows
• Automated decisioning for low-risk cases
• MIS reporting and downloadable dashboards
• Contract management module for final hiring decisions City-designated Authorized Users receive secure access to:
• Case status
• Documents
• Reports
• Audit logs
For details related to Back Office Operations portal functionalities and screenshots, please refer to “Appendix 5_BackOps Portal and Dashboard”

8. Confidentiality & Data Security
• All data is stored on Signzy’s U.S.-based cloud infrastructure • SOC 2 Type II and ISO 27001:2013 certified
• End-to-end encryption
• Role-based access controls
• Full audit logging
• Automated failover and uptime monitoring
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9. NEOGOV Integration
Integration between Signzy and NEOGOV includes:
• Automated case creation
• Pre-filled candidate data
• Real-time status updates
• Automated report delivery
• Secure API-based data exchange
This eliminates manual work and ensures real-time visibility for City staff.

Provided below is a high‑level visual overview of the City’s end‑to‑end digital onboarding and background‑verification workflow, showing each step from NEOGOV‑triggered initiation through automated checks, BLS review, and final report delivery.

Management Approach
BLS will manage the City’s background-screening program through a structured, compliance-driven, and technology-enabled framework that ensures accuracy, timeliness, transparency, and seamless coordination across all service components. The management model combines BLS’s operational oversight and compliance leadership with Signzy’s automated digital-verification platform, ensuring a unified, reliable, and scalable service experience for the City.

1. Program Governance & Oversight
BLS will serve as the prime contractor and single point of accountability for all services delivered to the City.

Governance is structured around:

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Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 23/ 29 • A dedicated BLS Project Manager responsible for day-to-day operations, Service Level Agreement (SLA) performance, issue resolution, and communication with City HR. • Weekly or bi-weekly operational check-ins with City HR to review active cases, address escalations, and monitor performance.
• Quarterly business reviews to evaluate trends, identify improvement opportunities, and ensure alignment with City goals.
• Centralized oversight of all screening components, including criminal checks, employment verification, license validation, MVR checks, and credit checks (where permissible).

This governance structure ensures that the City receives a consistent, transparent, and accountable service experience throughout the contract term.

2. Case Processing & Analyst Operations
BLS’s background-screening analysts and verification specialists manage each case from intake through final reporting within the Signzy digital-verification platform. Their responsibilities include:
• Reviewing identity verification results, document authenticity, and risk indicators • Conducting manual verification steps (e.g., employer outreach, license board checks) • Performing secondary review for flagged or complex cases • Ensuring legal reportability under Fair Credit Reporting Act (FCRA) and other Federal/California-specific requirements
• Preparing final screening reports and releasing them to the City via NEOGOV integration Analysts follow standardized workflows and quality-control procedures to ensure accuracy, consistency, and compliance across all screening components.

3. Escalation & Secondary Review
BLS maintains a structured escalation framework to ensure that complex or sensitive cases receive appropriate oversight:
• Primary Analyst Review: Initial verification and documentation review • Secondary Senior Analyst Review: Required for discrepancies, identity mismatches, or potential fraud indicators
• Compliance Review: Conducted when legal reportability or adverse-action considerations arise • Client Escalation: BLS notifies City HR of any issues requiring clarification, additional documentation, or candidate follow-up
This multi-layered review process minimizes the risk of reporting errors and ensures that all results meet legal and regulatory standards.

4. Compliance Management
BLS’s compliance team ensures that all workflows, disclosures, and reporting practices adhere to Fair Credit Reporting Act (FCRA) and other Federal/California specific requirements.

Compliance responsibilities include:
• Maintaining up-to-date disclosure and authorization forms • Ensuring proper adverse-action documentation
• Conducting periodic audits of case files and chain-of-custody logs • Monitoring regulatory changes and updating workflows accordingly • Coordinating with Signzy’s compliance configuration team to embed compliance logic into the platform
This ensures that every screening report delivered to the City is accurate, legally reportable, and fully compliant.

5. Client Support & Communication
BLS provides a dedicated Client Support Coordinator who serves as the primary operational contact for City HR staff. Support includes:

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• Assistance with candidate communication
• Guidance on documentation requirements
• Support for adverse-action workflows
• Troubleshooting and issue resolution
Support is available via email, phone, and virtual meetings during U.S. business hours, with escalation to Signzy’s technical support team when platform-related issues arise.

6. IT, Platform, and NEOGOV Integration Management
BLS oversees the integration process, while Signzy’s engineering team manages all platform infrastructure, API connectivity, uptime monitoring, and secure data exchange with NEOGOV.

Key responsibilities include:
• Maintaining secure API connections between Signzy and NEOGOV Onboard/Insight • Ensuring automated case creation, status updates, and report delivery • Monitoring platform uptime and performance
• Applying updates, patches, and enhancements
• Ensuring compliance with U.S. data-residency requirements (Signzy’s cloud instance is hosted in the USA)
Platform support follows Signzy’s SLA:
• 2-hour response time for critical (P0) issues
• 1-business-day resolution for P0 issues
• Tiered response/resolution times for P1–P3 issues
This ensures uninterrupted technical performance throughout the contract term.

7. Performance Monitoring & Reporting
BLS continuously monitors operational performance through:
• Monthly SLA reports covering turnaround time, accuracy, and volume • Real-time dashboards available through Signzy’s Back Office Operations portal • Quarterly performance reviews with City HR
• Trend analysis and improvement recommendations
This ensures transparency and continuous improvement throughout the engagement.

8. Scalability & Surge Capacity
The BLS–Signzy model provides a dual-layer scalability framework that ensures the City’s program can seamlessly absorb fluctuations in hiring volume, seasonal surges, emergency recruitment cycles, and long-term growth.

Operational Scalability
BLS maintains a distributed, multi-tier operational workforce that enables rapid scaling of analyst capacity.

Key capabilities include:
• Elastic Analyst Pool: Ability to rapidly expand staffing by drawing from BLS’s national network of trained verification specialists.
• Cross-Trained Workforce: Analysts are trained across all verification types, enabling dynamic reallocation based on volume.
• Surge Protocols: Pre-defined surge response plans allow immediate onboarding of additional analysts and extended operational hours.
• Redundant Teams: Multiple analyst teams across time zones ensure continuity during peak periods or localized disruptions.
• Scalable QA: Multi-layer quality assurance scales proportionally with volume to maintain accuracy and compliance.

This ensures that turnaround times remain consistent—even if hiring volume doubles or triples.

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Signzy’s Digital Onboarding Platform is engineered for enterprise-grade scalability and processes 10+ million verifications per month globally. Platform scalability includes:
• Auto-Scaling Infrastructure: Automatically increases compute resources based on real-time load. • High-Throughput API Gateway: Supports thousands of concurrent verification requests. • Parallel Processing: Criminal checks, employment verification, license validation, and document authentication run simultaneously.
• Unlimited Case Volume: BackOps portal supports unlimited case processing and multi-user access. • U.S.-Based Cloud Hosting: Ensures low latency, high availability, and compliance with U.S. data-residency requirements.
• No Impact on City Workflows: NEOGOV-triggered case initiation and automated report delivery remain fully automated regardless of volume.

This ensures the City receives a future-proof platform capable of supporting expanded scope, new screening components, or additional departments without redevelopment or downtime.

Together, BLS and Signzy provide a scalability model that ensures:
• No delays during peak hiring cycles
• No degradation in turnaround time
• No additional burden on City staff
• No additional cost for scaling platform capacity
• Consistent compliance and accuracy at any volume
The City receives a screening program that is resilient, responsive, and capable of supporting long-term growth throughout the contract term.

First‑Year Schedule of Tasks, Milestones & Deliverables Month Tasks & Milestones Deliverables
Month 1 Project kickoff, workflow mapping,
NEOGOV integration planning Kickoff report, finalized workflows Month 2
Platform configuration, NEOGOV‑triggered
case initiation setup, URL parameter
mapping, BackOps configuration, staff
training, pilot testing
Configured platform, training completion,
pilot results
Month 3 Full program launch First monthly performance report Months 4–6
Steady-state operations, QA audits,
NEOGOV integration refinement, MIS
reporting setup
Monthly reports, QA findings
Month 7 Mid-year review with City Mid-year performance summary Months 8–11
Continuous operations, process
improvements, compliance checks,
automated decision engine tuning
Monthly reports, enhancement updates
Month 12 Annual review, SLA evaluation, Year-2
planning Annual performance report
Optional Enhancements
As invited by the RFP, BLS identifies the following value‑added tasks that would strengthen the City’s background‑screening program:

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o Enhanced fraud‑detection alerts - for identity‑theft indicators o Enhanced Compliance Monitoring — quarterly audits to ensure alignment with California and federal regulations
o Custom Reporting Dashboards — tailored analytics for HR leadership o Annual Policy Review — ensuring screening criteria remain current with legal and operational requirements
These enhancements support transparency, efficiency, and continuous improvement.

Fee Proposal
Please provide a fee proposal for the scope of Services. The fee proposal shall include hourly rates for all personnel for “Additional Work”
For a detailed pricing proposal, please refer to “Appendix 6_Fee Proposal for City of San Bernardino_BGC_May2026”.

The vendor quote form is updated to indicate that the pricing is provided in the Appendix for Fee Proposal.

For an executed version of the vendor quote form, please refer to “Appendix 7_Vendor Quote Form” Insurance
See the Agreement, attached hereto as Exhibit “B”, for a description of the insurance requirements
BLS acknowledges the insurance requirements outlined in the RFP and agrees to provide it within (10) calendar days of notification of selection for contract award. Please refer to “Appendix 8_Acknowledgement of Insurance Requirements”
Litigation
Provide litigation history for any claims filed by your firm or against your firm related to the provision of Services in the last five (5) years.

Consular Outsourcing BLS Services Inc. maintain a strong record of ethical conduct and compliant service delivery. Based on our internal review and corporate compliance records, there have been no claims, lawsuits, or legal proceedings filed by or against our firm in the past five (5) years related to the provision of background‑screening services or any services comparable to those described in this RFP.

During this period, neither BLS nor its principals have been involved in contract‑related litigation, claims alleging service deficiencies, regulatory enforcement actions, arbitration or mediation related to service delivery, and any disputes involving background‑screening operations.

BLS has consistently delivered services to government and public‑sector clients without incident, and we maintain robust compliance, quality‑assurance, and risk‑management programs to prevent issues that could give rise to litigation.

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This section shall contain all other pertinent information regarding the following:
a. Demonstration of record of staffing tasks efficiently and completing projects on time and within the allocated budget.

Consular Outsourcing BLS Services Inc. and its parent organization, have a long‑standing record of staffing projects efficiently and delivering services on time and within budget. Across our global portfolio of government, public‑sector, and law‑enforcement engagements, we consistently meet or exceed service‑level expectations through disciplined resource planning, standardized operating procedures, and continuous performance monitoring. Our background‑screening operations use a structured staffing model that ensures adequate coverage for peak periods, rapid case initiation, and timely completion of all verification components. This approach has enabled us to maintain high accuracy, predictable turnaround times, and cost‑controlled delivery across all contracts. b. Description of community involvement.

Consular Outsourcing BLS Services Inc. is committed to contributing positively to the communities in which we operate. Our organization supports local employment, provides training and skill‑development opportunities, and participates in community‑focused initiatives aligned with public service, digital inclusion, and workforce development. We prioritize hiring locally wherever possible and invest in developing staff through ongoing training in compliance, data security, and customer service. In addition, Consular Outsourcing BLS Services Inc. encourages volunteerism and supports charitable activities in regions where we maintain operational centres.
c. Description of any previous involvement with the City.

Consular Outsourcing BLS Services Inc. has not previously provided services to the City of San Bernardino.

This proposal represents our first opportunity to support the City’s Human Resources and background‑screening operations. While we have not worked with the City before, we bring extensive experience serving government agencies, public‑sector organizations, and law‑enforcement entities across North America and internationally. Our proven track record in delivering secure, compliant, and high‑volume identity‑verification and screening services positions us well to support the City’s needs. d. A statement that the Proposer has no conflicts of interest in connection with providing the Services.

Consular Outsourcing BLS Services Inc. affirms that we have no conflicts of interest in connection with providing the Services described in this RFP. Neither the company, its officers, its employees, nor its subcontractors have any financial, professional, or personal relationships that would impair our ability to perform the required services impartially and in the best interest of the City. We further certify that no such conflicts will arise throughout the duration of the contract.

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Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 28/ 29 Certification of Proposal
The undersigned hereby submits its proposal and, by doing so, agrees to furnish services to the City in accordance with the Request for Proposal (RFP), and to be bound by the terms and conditions of the RFP.

Name: _Kulwant Singh______________________________________ Signature: __Kulwant Singh________________________________ Date: ___June 01, 2026_____________________________________ Packet Page. 629
Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 29/ 29 Appendices
• Appendix 1_California Business License
• Appendix 2_Resumes_Key Staff for Pre-employment BGC Services • Appendix 3_D&B Credit Rating_May15,2026
• Appendix 4_Financials_Consular Outsourcing BLS Svcs_May2026 • Appendix 5_BackOps Portal and Dashboard
• Appendix 6_Fee Proposal for City of San Bernardino_BGC_May2026 • Appendix 7_Vendor Quote Form
• Appendix 8_Acknowledgement of Insurance Requirements
Packet Page. 630
Appendix 1_California Business License
Packet Page. 631
Packet Page. 632
Appendix 2_Resumes_Key Staff for Preemployment BGC Services Packet Page. 633

IREN HOVHANNISYAN
Los Angeles, CA
(818) 802-3745
[email protected]

PROFESSIONAL SUMMARY
Operations and customer-service professional with experience in applicant intake, documentation handling, workflow coordination, and regulated service-center operations, currently serving as a Team Lead overseeing staff, applicant support, and daily processing activities.

CORE COMPETENCIES
Applicant Intake, Identity Verification, Documentation Review, Customer Service, Records Management, Workflow Coordination, Communication, Process Accuracy

RELEVANT EXPERIENCE
• Team Lead – Visa Application Center
Consular Outsourcing Services BLS Inc., Los Angeles, CA | 2023 – Present o Leads daily operations, staff coordination, applicant support, and documentation handling for a high-volume visa application center.
• Medical Sales Representative
Mucos Pharma, Yerevan, Armenia | Mar 2020 – Jul 2023
o Provided product support, client communication, and documentation handling while coordinating sales activities in a regulated medical environment. • Physician Assistant / Clerk
Aspera Scan, Yerevan, Armenia | Dec 2014 – Mar 2020
o Supported patient intake, documentation processing, and administrative coordination in a clinical setting.
• Assistant Secretary
Hospice, Los Angeles, CA | Jun 2023 – Jul 2023
o Performed administrative support, scheduling, and records management for patient-care operations.

EDUCATION
• B.S., Chemical Pharmacy – Yerevan State University (2008–2013)

TECHNICAL SKILLS
Microsoft Office; Data Entry; Records Management; Customer Service Tools; Internet Research Packet Page. 634

LIANA SEDRAKYAN
Glendale, CA, USA
+1 (424) 888‑0008
[email protected]

PROFESSIONAL SUMMARY
Operations and customer‑service professional with extensive experience in visa processing, applicant support, documentation review, workflow coordination, and regulated service‑center operations, with strong skills in communication, reporting, and high‑volume applicant handling.

CORE COMPETENCIES
Identity Verification, Applicant Intake, Document Review, Case Management Systems, Customer Service, Records & Reporting, Workflow Coordination, Project Support, Process Improvement

RELEVANT EXPERIENCE
• Submission Officer – Germany Visa Application Center
BLS International Services, Los Angeles, CA | Oct 2025 – Present o Processes visa applications, verifies documentation, collects biometrics, assists applicants, and maintains accurate records in compliance with consular and BLS standards. • Senior Submission Officer – Spain Visa Application Center BLS International Services | Mar 2023 – Oct 2025
o Managed visa intake, documentation review, applicant communication, and workflow reporting while ensuring compliance with Spain consular requirements. • Project Coordinator
Im Tun Charity NGO | Nov 2020 – Jan 2023
o Coordinated humanitarian projects, donor communications, and reporting to support wounded soldiers and families.
• Head of Call Center / Project Manager
Arevik Production LTD | Apr 2016 – May 2019
o Oversaw call‑center operations, staff training, CRM initiatives, and multi‑project coordination with regular performance reporting.

EDUCATION
• Intensive English Program (IEP) – American University of Armenia • M.A., International Relations & Translation – Hrachya Acharyan University

CERTIFICATIONS & TRAINING
Public Relations (AUA, 2006); Marketing Relations (Canada, 2008); Marketing Tools & Solutions (USA, 2009); Social Media Marketing (2019)

TECHNICAL SKILLS
Microsoft Office; CRM Systems; Case Management Tools; Reporting & Documentation; Internet Research Packet Page. 635

ARTUR MANUKIAN
Los Angeles, CA
+1 (818) 817-1683
[email protected]

PROFESSIONAL SUMMARY
Operations and compliance professional with 6+ years of experience in identity verification, applicant intake, document authentication, and workflow management in high-volume, regulated service environments.

CORE COMPETENCIES
Identity Verification, Applicant Intake, Document Authentication, Case Management Systems, Data Protection Compliance, Customer Service, Reporting & Reconciliation, Staff Supervision, Process Improvement

RELEVANT EXPERIENCE
• Team Lead – Germany Visa Application Center
BLS Services Inc., Los Angeles, CA | Nov 2023 – Present o Leads daily operations, staff supervision, financial controls, and compliance for a high-volume applicant processing center supporting identity verification and document authentication.
• Policy & Regional Affairs Junior Analyst
Regional Security Monitoring Center | Sep 2020 – Feb 2022 o Produced analytical reports and assessments supporting security, risk, and policy decision-making.
• Visa Application Specialist
Metrix Visa Application Center | Sep 2018 – Sep 2020
o Performed applicant intake, documentation review, identity verification, scheduling, and reconciliation in a regulated processing environment.

EDUCATION
• M.A., Global Risk (In Progress) – Johns Hopkins University, SAIS • B.A., Political Science – California State University, Northridge • A.A., Management – European College in Armenia Foundation

CERTIFICATIONS & AFFILIATIONS
LULAC Academy Scholar (2026); Atlantic Council Fellow (2021); Leadership Academy Armenia Fellow (2021)

TECHNICAL SKILLS
Microsoft Office; Document Verification Systems; Case Management Platform; Workflow & Records Tools Packet Page. 636
Appendix 3_D&B Credit Rating_May15,2026
Packet Page. 637
Risk Assessment - Scores and Ratings
PAYDEX®

PAYMENT HABITS
1 100

LOW-MODERATE

DELINQUENCY SCORE

REPAYMENT RISK
1 100

MODERATE
Predictive

FAILURE SCORE

INSOLVENCY RISK
1 100

MODERATE
Predictive

SER RATING

SUPPLIER RISK
7 9 1

MODERATE RISK

MAXIMUM CREDIT

RECOMMENDATION

D&B GUIDANCE
US$ 20,000
Overall Business Risk

MODERATE

D&B RATING
As of Feb 10, 2018
Previous Rating
--
PAYDEX® Score
The PAYDEX® (Payment Index) is an index that summarizes how your business has historically paid its bills based on information in the Dun & Bradstreet Data Cloud.

Your business’s PAYDEX® Score summarizes what your business’s payment habits have been to date.

Business and Industry Trends
Your PAYDEX® Score can change over time
Jun Aug Oct Dec Feb Apr Jun Aug Oct Dec Feb Apr
0 20
40 60
80 100
Your risk of slow payment is currently LOW-MODERATE. Your risk of slow payment is higher than that of your industry peers. This could have a detrimental effect on your ability to obtain financing or receive a favorable interest rate.

PAYDEX®

SLOW PAY RISK
1 100

LOW-MODERATE
Key
Your company’s payment behavior is based historical payments and indicates to others the speed your company pays its bills.

How can I potentially impact this score?
Make On-Time Payments
Encourage your suppliers and vendors to report payment experiences to Dun & Bradstreet.

Dispute inaccurate “slow” payments in D-U-N-S Manager
Why is this score important?
Your PAYDEX® score can be used by lenders to help determine whether to approve you for financing.

The PAYDEX® score is an illustration of your payment habits as a business.
65 57 48
DS
Your PAYDEX® Score Middle score for the Industry
Industry Bottom 25% Score Industry Top 25% Score
65 Payment Behavior
19 days
Beyond Terms
D B Credit Insights
Consular Outsourcing Bls Services Inc. Prepared for Julia Ivanova on May 15, 2026 This information, which is provided as-is, is proprietary to Dun & Bradstreet (“D&B”), intended for your internal use only subject to the terms of your contract, and may not be reproduced, published, or disclosed to others without the express written consent of D&B. D&B disclaims all liability for any loss or damage arising out of or in any way related to the contents of this report.

Page 1 of 6 ends

Packet Page. 638
Risk Assessment - Scores and Ratings
Delinquency Score
The Delinquency Score predicts the likelihood that your business will pay its bills on time in the future based on information in the Dun & Bradstreet Data Cloud.

Your Delinquency Score comes in three flavors; a Class, a Percentile and a Raw Score – allowing for different levels of granularity.

To creditors, suppliers and other businesses, your Delinquency Score can help measure if your business will pay on time.

Business and Industry Trends
Your Delinquency Score can change over time
May Jul Sep Nov Jan Mar May Jul Sep Nov Jan Mar
0 20
40 60
80 100
These factors are affecting your score:

Limited time under present management control
Higher risk industry based on delinquency rates for
this industry
Recent high balance past due
Proportion of past due balances to total amount
owing
Evidence of recent payment experiences paid later
than 30 days

DELINQUENCY SCORE

REPAYMENT RISK
1 100 MODERATE
Predictive
Key
Raw Score: D&B calculates a “raw” score to predict the likelihood that your business will not pay its bills on time.

Class: D&B applies a “class” to categorize your business according to a level of risk.

Probability of Delinquency: This indicates the probability that your business will pay its bills after they are due.

Industry Avg. Probability of Delinquency: This is your industry’s benchmark that a business will pay its bills after they are due.

How do I potentially impact this score?
Integrate your business bank account transactions via Plaid Verify the industry your business works in and update in D-U-N-S Manager if necessary
Verify your business’s number of employees and update in D-U-N-S Manager if necessary
Confirm your business’s start date and update in D-U-N-S Manager if necessary
Why is this score important?
Vendors, financial institutions, and landlords are just a few examples of business partners that may check your Delinquency Score when assessing the risk of dealing with your business.

Your Delinquency Score may impact decisions by financial institutions to accept or reject new business credit applicants.

Your Delinquency Score may provide guidance to other businesses in setting credit limits, payment terms, and upfront deposit amounts.

Your Delinquency Score
Middle score for the Industry
Raw Score
508
Class
3 Probability of Delinquency

5.16%
Industry Avg. Probability
of Delinquency

7.42%
57 D B Credit Insights
Consular Outsourcing Bls Services Inc. Prepared for Julia Ivanova on May 15, 2026 This information, which is provided as-is, is proprietary to Dun & Bradstreet (“D&B”), intended for your internal use only subject to the terms of your contract, and may not be reproduced, published, or disclosed to others without the express written consent of D&B. D&B disclaims all liability for any loss or damage arising out of or in any way related to the contents of this report.

Page 2 of 6 ends

Packet Page. 639
Risk Assessment - Scores and Ratings
Failure Score
The Failure Score predicts the likelihood that a company will declare bankruptcy or close its doors in the next 12 months. Your Failure Score comes in three flavors; a Class, a Percentile and a Raw Score – allowing for different levels of granularity.

To creditors, vendors, suppliers and other businesses, your Failure Score measures their risk of loss associated with doing business with your business.

Business and Industry Trends
Your Failure Score can change over time
Jun Aug Oct Dec Feb Apr Apr
0 20
40 60
80 100
These factors are affecting your score:

Limited time under present management control
Low Paydex Score

FAILURE SCORE

INSOLVENCY RISK
1 100 MODERATE
Predictive
Key
Raw Score: D&B calculates a “raw” score to predict the likelihood that your business will no longer be in business or declare bankruptcy in the next 12 months.

Class: D&B applies a “class” to categorize your business according to the level of risk associated with your business.

Probability of Failure: This indicates the probability that your business will go out of business or declare bankruptcy in the next 12 months.

Industry Avg. Probability of Failure: This is your industry’s benchmark that a business will go out of business or declare bankruptcy in the next 12 months.

How Can I potentially impact this score?
Integrate your business bank account via Plaid
Validate your public filings
Suits
Liens
Judgments
UCC Filings
Verify the industry your business works in and update in D-U-N-S Manager if necessary
Verify your business’s number of employees and update in D-U-N-S Manager if necessary
Upload your business’s financials in D-U-N-S Manager
Confirm your business’s start date and update in D-U-N-S Manager if necessary
Why is this score important?
Suppliers, lenders, landlords, and customers are just a handful of business partners who could be interested in your company’s Failure Score to help manage risk.

A poor Failure Score could make it difficult for your business to access capital or result in less generous loan terms.

You could also lose out on opportunities due to concerns that doing business with your business will result in a loss.

Your Failure Score
Middle score for the Industry
Raw Score
1473
Class
3 Probability of Failure

0.26%
Industry Avg. Probability
of Failure

0.36%
48 D B Credit Insights
Consular Outsourcing Bls Services Inc. Prepared for Julia Ivanova on May 15, 2026 This information, which is provided as-is, is proprietary to Dun & Bradstreet (“D&B”), intended for your internal use only subject to the terms of your contract, and may not be reproduced, published, or disclosed to others without the express written consent of D&B. D&B disclaims all liability for any loss or damage arising out of or in any way related to the contents of this report.

Page 3 of 6 ends

Packet Page. 640
Risk Assessment - Scores and Ratings
Supplier Evaluation Risk (SER®) Rating
The D&B Supplier Evaluation Risk (SER) Rating predicts the likelihood that a supplier will cease operations or become inactive over the next 12 months based on information in the Dun & Bradstreet Data Cloud. Using statistical probability factors, it scores public and private companies from 1 to 9, where 1 represents low risk and 9 represents high risk. The SER Rating provides powerful supplier insight by combining key risk indicators into a single rating.

HIGH RISK 8-9
MODERATE RISK 7
LOW-MODERATE RISK 5-6
LOW RISK 1-4

SER RATING

SUPPLIER RISK
7 9 1

MODERATE RISK
These factors are affecting your rating:

Proportion of slow payment experiences to total
number of payment experiences reported
Proportion of past due balances to total amount
owing
How can I potentially impact this rating?
Upload your business’s financials in D-U-N-S Manager
Validate your public filings
Suits
Liens
Judgments
UCC Filings
Verify the industry your business works in and update in D-U-N-S Manager if necessary
Verify your business’s number of employees and update in D-U-N-S Manager if necessary
Why is this rating Important?
Businesses may use an SER Rating to help assess potential suppliers.

Businesses may use the SER to help gauge the potential risk of doing business with suppliers they currently use.

Businesses may use the SER to exclude companies from their vendor selection process.

A lower SER Rating may potentially increase the likelihood of winning contracts.

A higher SER Rating could potentially make it more difficult for your business to win contracts as a supplier.

D B Credit Insights
Consular Outsourcing Bls Services Inc. Prepared for Julia Ivanova on May 15, 2026 This information, which is provided as-is, is proprietary to Dun & Bradstreet (“D&B”), intended for your internal use only subject to the terms of your contract, and may not be reproduced, published, or disclosed to others without the express written consent of D&B. D&B disclaims all liability for any loss or damage arising out of or in any way related to the contents of this report.

Page 4 of 6 ends

Packet Page. 641
Risk Assessment - Scores and Ratings
Maximum Credit Recommendation
D&B provides guidance related to our overall assessment of your business's scores and ratings
Maximum Credit Recommendation
The Maximum Credit Recommendation (MCR) is the greatest amount of credit that D&B suggests should be extended to this business. This recommendation is based on the Overall Business Risk (OBR) assessment, market conditions and size of the business.

Overall Business Risk
The Overall Business Risk is a summary of your business's financial health.

MAXIMUM CREDIT

RECOMMENDATION

D&B GUIDANCE
US$ 20,000
Overall Business Risk

MODERATE
Dun & Bradstreet Thinks:

Overall assessment of this organization over the next
12 months: SOME STABILITY CONCERNS
Based on the predicted risk of business
discontinuation: MODERATELY HIGHER THAN

AVERAGE RISK OF DISCONTINUED OPERATIONS

OR BUSINESS INACTIVITY
Based on the predicted risk of severely delinquent
payments: MODERATE POTENTIAL FOR SEVERELY

DELINQUENT PAYMENTS
Overall Assessment of Your Business
Maximum Credit Recommendation US$ 20,000
The recommended limit is based on a moderately low
probability of severe delinquency.

Overall Business Risk Moderate
Low Risk High Risk
How Can I potentially impact these ratings?
Be sure that the business information in your credit file is up to date Pay your bills on time
Connect your business bank account via Plaid
Dispute any incorrect information in your business credit profile for free through D-U-N-S Manager
Why is this score important?
Businesses may use this recommendation to help in making a decision when making a credit assessment on your business.

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Packet Page. 642
Risk Assessment - Scores and Ratings
D&B Rating
D&B Rating is an indicator typically used by financial institutions, vendors and suppliers to help assess the creditworthiness of your business. Your D&B Rating is determined by combining your business’s net worth and the summary of your business’s financial health, payment habits and operational performance.

D&B RATING
DS
As of Feb 10, 2018
Previous Rating
--
What is my Current Rating? As of Feb 10, 2018
DS
This indicates that the information available to D&B does not permit us to classify the company within our Rating Key. When ordering these reports, an investigation can be performed and results sent to you at your request for an additional fee My Previous Rating

DATA NOT AVAILABLE
How Can I potentially impact this rating?
Working with lenders that report payments to Dun & Bradstreet Submitting your company’s financial information directly to Dun & Bradstreet.

Routinely checking and correcting public records in case of inaccuracies
Why is this rating important?
Your D&B Rating may affect your business’s ability to borrow money A favorable rating may impact the favorability of terms from suppliers
A less than favorable rating may reduce your business’ leverage in negotiating better payment terms
D B Credit Insights
Consular Outsourcing Bls Services Inc. Prepared for Julia Ivanova on May 15, 2026 This information, which is provided as-is, is proprietary to Dun & Bradstreet (“D&B”), intended for your internal use only subject to the terms of your contract, and may not be reproduced, published, or disclosed to others without the express written consent of D&B. D&B disclaims all liability for any loss or damage arising out of or in any way related to the contents of this report.

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Packet Page. 643
Appendix 4_Financials_Consular Outsourcing
BLS Svcs_May2026
Packet Page. 644
49 West 38th Street Phone: 212.714.6655
7th Floor Fax: 917.591.4565
New York, NY 10018 www.goldfinecpa.com
May 5, 2026
To the Management
Consular Outsourcing BLS Services Inc
New York, NY
The accompanying financial statements of Consular Outsourcing BLS Services Inc (a C Corporation), which comprise of Statement of Assets, Liabilities and Shareholders’ Deficit – Income Tax Basis as of March 31, 2026 and as of March 31, 2025 and the related Statement of Revenue, Expenses and Accumulated Deficit – Income Tax Basis for the period April 1, 2025 to March 31, 2026 and April 1,2024 to March 31, 2025 and Cash Flow Statements for April 1, 2025 to March 31, 2026 along with supplementary information were not subjected to an audit, review, or compilation engagement by us and, accordingly, we do not express an opinion, a conclusion, nor provide any assurance on them.

Sincerely,
Goldfine & Company CPA PC
Packet Page. 645
49 West 38th Street Phone: 212.714.6655
7th Floor Fax: 917.591.4565
New York, NY 10018 www.goldfinecpa.com
Consular Outsourcing BLS Services Inc
Contents
Financial Statements
Statement of Assets, Liabilities and Shareholders’ Deficit 1 Statement of Revenue, Expenses and Accumulated Deficit 2 Statements of Cash Flows 3

Supplementary Information 4-8
Supplemental Schedules
• Schedules A to F
• Related Party Transactions
• Aging Analysis of Accounts Payables
• Aging Analysis of Accounts Receivables
• Lease Schedule
Packet Page. 646
Schedule 2026 2025
Current Assets
Cash $ 625,613 $ 648,644
Other Current Assets A 27,110 104,832
Total Current Assets 652,723 753,476
Fixed Assets B
ROU Asset 1,502,631 1,710,815
ROU Security Deposit 11,775 15,584
Furniture & Equipment 150,223 191,556
Leasehold Improvements 22,583 29,445
Total Fixed Assets 1,687,213 1,947,400
Other Assets
Security Deposits 161,285 157,565
Due from BLS United Ventures SRL, Mexico 39,192 95,999
Total Other Assets 200,477 253,563
TOTAL ASSETS $ 2,540,413 $ 2,954,439
Current Liabilities
Accounts Payable C $ 1,938,637 $ 491,864
Provisions D 218,756 133,513
Credit Card 2,721 3,821
Total Current Liabilities 2,160,115 629,198
Long Term Liabilities
Lease Liability 1,689,797 1,905,560
Loans from BLS FZE 145,519 2,447,383
Other Long Term deposits 15,000 5,000
SBA Loan 4,848
Total Long Term Liabilities 1,850,316 4,362,791
Total Liabilities 4,010,430 4,991,989
EQUITY
Capital $ 1,000 $ 1,000
Retained Earnings/(Deficit) (1,471,018) (2,038,550)
Total Equity (1,470,018) (2,037,550)
TOTAL LIABILITIES AND EQUITY $ 2,540,413 $ 2,954,439
Consular Outsourcing BLS Services Inc
ASSETS

LIABILITIES AND EQUITY
No assurance is provided
All disclosures ordinarily included in financial statements prepared in accordance with the tax basis of accounting have been ommitted.

As of March 2026 & March 2025
Statement of Assets, Liabilities and Shareholders’ Deficit (Unaudited) Packet Page. 647
Revenue Schedule 2026 2025
BLS Fees and VAS Revenue $ 7,225,675 $ 5,552,730
Other Income E 820,589 305,835
Total Revenue 8,046,265 5,858,564
General and Administrative
Salaries and Wages F 3,610,694 3,413,181
Technical Services expenses 1,200,000 -
Depreciation Expense 667,731 650,813
Courier Charges 441,511 422,971
POS Machine Monthly Charges 315,163 179,378
Rent Expense 313,226 314,801
Insurance 169,908 114,084
Interest Expense 111,712 221,678
Accounting & Other Professional Fees 106,732 113,295
Office Expenses 102,679 75,799
Security Expense 80,678 60,312
Printing & Stationary 78,460 63,297
Travel Expenses & Reimbursements 85,761 61,271
IT Hardware & Software Exp 51,788 34,519
Telephone Expense 46,217 40,685
Corporate Taxes 36,667 8,090
Messenger Service 30,336 28,909
Printer Rent 18,227 26,985
Utilities 3,283 13,629
Bank Service Charges 9,185 13,893
Repair & Maintenance 7,100
Total General and Administrative Expense 7,479,957 5,864,689 Profit/ (Loss) from Operations 566,308 (6,125)
Net Profit/(Loss) 566,308 (6,125)
Retained Earnings/(Deficit), beginning balance (2,037,326) (2,032,425) Retained Earnings/(Deficit), ending balance $ (1,471,018) $ (2,038,550) with the tax basis of accounting have been ommitted.

Consular Outsourcing BLS Services Inc
Statement of Revenue, Expenses and Accumulated Deficit (Unaudited) For the period March 2026 & March 2025
No assurance is provided
All disclosures ordinarily included in financial statements prepared in accordance Packet Page. 648
Cash flows from operating activities
Net Income $ 566,308
Add: Provision for Income Tax 37,591
Add: Provision of Expenses 47,653
Operating profit 651,552
Add: depreciation expense 667,731
Increase in inventory -
Net Increase/Decrease in Working Capital 920,240
Net cash generated from operating activities 2,239,522
Cash flows from investing activities
Payments to purchase equipment 260,188
Proceeds from disposals of equipment -
Deposits Paid (1,489)
Net cash used in investing activities 258,699
Cash flows from financing activities
Issues of share capital -
Long-term borrowings repaid (2,521,251)
Net cash used in financing activities (2,521,251)
Net cash flow for the period (23,031)
Cash and cash equivalents at the beginning of the period 648,644 Cash and cash equivalents at the end of the period 625,613 Net increase/decrease in cash (23,031)
All disclosures ordinarily included in financial statements prepared in accordance with the tax basis of accounting have been ommitted.

No assurance is provided
Consular Outsourcing BLS Services Inc
Statements of Cash Flows
April 2025 Through March 2026
Packet Page. 649
Schedule 2026 2025
A Other Current Asset
Accounts Receivable 5,000 100,500
Chargeback 8,044 1,906
Other Receivable 12,577 2,426
Advance Rent 1,489 -
Total 27,110 104,832
C Accounts Payable
BLS International FZE 1,158,000 -
BLS International USA Inc 347,271 211,389
UPS 15,308 8,687
Other Creditors 418,058 271,788
Total 1,938,637 491,864
D Provision
Salary Provision 178,057 130,404
Accrued Corporate Taxes 31,303 -
Payroll Liabilities 9,396 3,109
Total 218,756 133,513
E Other Income
Technical Fees 665,000 295,000
Miscellaneous Income 148,617 2,564
Interest Income 5,044 4,841
Foreign exchange Difference 1,928 3,430
Total 820,589 305,835
F Salary & Wages
Salary & Wages 3,260,931 3,090,783
Payroll taxes 277,081 275,127
Payroll Services Fees 57,682 47,271
Claim Stetement 15,000
Total 3,610,694 3,413,181
Packet Page. 650
Schedule B

PARTICULARS
As at

04.01.2025
Additions
During The
Period
Sale/WriteOff During
The Period
As at

03.31.2026
Up To

04.01.2025
Depreciation
For The
Period
As at

03.31.2026
As at

03.31.2026 As at 03.31.2025
Lease Hold Improvement 42,195 42,195 12,750 6,862 19,612 22,583 29,445 Furniture & Fixtures & Equipment 281,327 281,327 89,770 41,334 131,104 150,223 191,557 ROU Asset-(Lease asset) 2,386,953 422,694 16,475 2,793,172 676,138 614,403 1,290,541 1,502,631 1,710,815 ROU Asset-(Security Deposit) 21,080 1,324 22,404 5,496 5,133 10,629 11,775 15,584 Total 2,731,555 424,018 16,475 3,139,098 784,154 667,731 1,451,885 1,687,213 1,947,400 Depreciation Schedule
Gross Block Depreciation Net Block
Packet Page. 651
Supplemental Schedules
(A) Nature of Related Party relationship
I Holding Company
II Group/ Affiliated Company
(B) The following transacctions were carried out with the Related parties in the current Fiscal year Particulars Nature of Transaction 2025-26 (USA)
1 BLS International FZE Accounts Payable
Holding Company Amount paid for Technical Services $ 1,200,000 Payment made (42,000)
Closing Balance (1,158,000)
Advance / (Payable) -
Loans Interest Paid During The year $ 28,061
Payment made 2,533,800
Payment received 203,875
Closing Balance (145,519)
Advance / (Payable) -
2 BLS International Services USA Amount paid for Rent & Maintenance $ 324,000 Group/ Affiliated Company Payment made 191,500
Payment received 3,382
Closing Balance (347,271)
Advance / (Payable) -
3 BLS United Ventures Mexico Income of Technical Services $ 275,000 Group/ Affiliated Company Payment received 268,454
Payment Made (7,606)
Closing Balance 39,192
Advance / (Payable) -
Consular Outsourcing BLS Services Inc
Related Party Disclosures
Packet Page. 652
Supplemental Schedules
Less than 1
Year 1-2 Years 2-3 Years
More than
3 Years Total
(i) Trade Receivable $ 5,000 - - - $ 5,000
Less than 1
Year 1-2 Years 2-3 Years
More than
3 Years Total
(i) Trade Receivable $ 100,500 - - - $ 100,500
Particulars
Outstanding for following Periods from due date of Payment Particulars
Outstanding for following Periods form due date of Payment Consular Outsourcing BLS Services Inc
Trade Receivable Ageing Schedule: As on 31st March, 2026 Trade Receivable Ageing Schedule: As on 31st March, 2025 Packet Page. 653
Supplemental Schedules
Less than 1 Year 1-2 Years 2-3 Years More than 3
Years Total
(i) Trade Payables $ 1,727,249 $ 211,389 - - $ 1,938,637 Less than 1 Year 1-2 Years 2-3 Years More than 3
Years Total
(i) Trade Payables $ 491,864 - - - $ 491,864
Particulars
Outstanding for following Periods from due date of Payment Particulars
Outstanding for following Periods from due date of Payment Consular Outsourcing BLS Services Inc
Trade Payable Ageing Schedule: As on 31st March, 2026
Trade Payable Ageing Schedule: As on 31st March, 2025
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Consular Outsourcing BLS Services Inc
Supplemental Schedules
Lease Disclosure
Opening balance as on 01.04.2025 $ 1,905,560
Add: Additions during the year $ 422,694
Add: Finance cost $ 83,258
Less: Closures during the year $ (17,699)
Less: Payments $ (704,017)
Closing balance as on 31.03.2026 $ 1,689,797
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Appendix 5_BackOps Portal and Dashboard
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BACK OFFICE OPERATIONS PORTAL AND

DASHBOARD
Solution for Pre-employment Background Screening Services for City of San Bernardino Submitted by
Consular Outsourcing BLS Services Inc.
49 W 38TH ST FL 7
New York NY 10018
United States of America
Submission Date: June 01, 2026
Submitted to
Jennifer Broadnax
Procurement Contract Specialist, Purchasing
Division
City of San Bernardino
Vanir Tower
290 North D Street
San Bernardino, California 92401 Packet Page. 657

BACKOPS PORTAL AND DASHBOARD
Solution for Pre-employment Background Screening Services for City of San Bernardino
© 2026 Confidential and Proprietary- BLS International Services Canada Inc. Page 2/ 6 .

Back Office Operations (BackOps) Portal & Dashboard
Once the business completes all the required steps and submits the application, the application is pushed to the BackOps Portal for review by the backend team. Signzy’s feature-rich BackOps portal shows all the application posts submitted by the business. Designed to keep the convenience & efficiency of the user in mind, Signzy’s BackOps shows all the applications, every detail of the ID proof uploaded, risk flags, and allows the users to take real-time actions on the applications.

Risk Profiling & Scoring
Based on the screening outcomes, document authenticity, and risk factors, the system automatically assigns a risk category (Low / Medium / High) to each Business. The risk engine follows prescribed parameters such as country of residence, PEP status, and data consistency.

The BackOps portal is loaded with features as outlined below:

1. Application Queue Management
The Application Queue window offers a comprehensive view of all pending applications awaiting assignment. Managers/Admins can use this to assign or reassign an application to respective backops users.

A snapshot of the application's information will be available for quick viewing. The applications can also be sorted and filtered (by branch, application timestamp, application type, assignment status, and assigned user) for easy navigation.

2. All Applications
All the applications submitted to date will be available in this section of the portal. It will include applications irrespective of their status (Accepted, Rejected, In the draft, etc.). The newly added application is marked with the 'Newly Submitted' tag. BackOps users can filter and sort applications to see relevant applications they would like to work on.

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3. Data and Documents
The data and documents submitted by the individual in each step can be seen here. The result of its text match, as well as the verification result sent back by the APIs, is also visible here for the backops user to make an informed decision. The status, i.e., safe, uncertain, or unsafe, decided by the decision engine can also be seen for each document that is submitted.

4. Due Diligence
The results of the risk and compliance checks done on the customer will be stored under the Due Diligence tab. This will give results on any Risk screening checks (If any) performed on the customer. Additionally, the browser details of the customer, including location and IP address, will also be captured.

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5. Form Data
Once the individual submits the application form, the complete data can be viewed under this section. The Forms section displays the data filled in the application, which may include general user information such as User Mobile number, Proof of address, etc., along with supporting documents. [Indicative Design & Interface]
[The ID images shown above are sample IDs for reference purposes only and do not represent the actual identification of any individual.]

6. Contract Management
The Contract management section provides centralized access to the digitally executed agreement, generated directly from the candidate's submitted data. This module empowers BackOps users to leverage verified screening results to finalize hiring decisions—whether approving, declining, or redirecting the application for further internal review.

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7. Underwriting Decisions
Accept / Reject Application
Applications that do not proceed automatically can be manually approved or rejected (passed or failed) by the backend team. Decisions by the backend team are informed by the data provided in the application, with color coding (red, amber, or green) serving as an additional aid in decision-making.

Maker-Checker
The BackOps portal allows having a multi-hierarchy maker-check mechanism where the customer applications can pass through 1st level of review (by makers) and then be sent to the next level (checkers).

The rights & privileges for makers & checkers can also be configured from the admin module in the backoffice dashboard.

Automated Decision Making
The BackOps Portal has an in-built Decision Engine that allows setting up an automated decision-making mechanism. Based on the defined parameters and their thresholds, a customer application can be automatically ‘Accepted’ or ‘Rejected’. For example, customer applications with all ‘green flags’ - ID Valid, Face Matched, etc., can be automatically accepted.

8. User Management
Manage User and Roles
BackOps Admin can add new users to the BackOps portal through the Manage Users and Roles settings.

Users with Backops access can use the portal as well as work on applications. They can vary in levels of permission. Admin can configure users for a particular hierarchy and also map their grants and permissions.

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9. Dashboard & Reports
Dashboard
The dashboard presents a holistic view of all applications received. It provides an Operational Dashboard (Metrics updating in real-time, showing data related to daily operations) and a Strategic Dashboard (Track performance with your key performance indicators, to better align actions with strategy). The dashboard also allows the generation of reports in the desired format and downloads them in real-time. [Indicative Design & Interface]
MIS Reports
Emails with MIS reports can be configured and scheduled for relevant stakeholders as per the required frequency (weekly, bi-weekly, monthly, etc.). Modifications can be done for existing scheduled MIS reports.

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Appendix 6_Fee Proposal for City of San
Bernardino_BGC_May2026
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FEE PROPOSAL – PRE-EMPLOYMENT

BACKGROUND SCREENING SERVICES
Fee Proposal in Relation to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services.

Submitted to
Jennifer Broadnax
Procurement Contract Specialist, Purchasing
Division
City of San Bernardino
Vanir Tower
290 North D Street
San Bernardino, California 92401
Submitted by
Consular Outsourcing BLS Services Inc.
49 W 38TH ST FL 7
New York NY 10018
United States of America
Submission Date: June 01, 2026
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Fee Proposal in Relation to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services.. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 2/ 4 Fee Proposal
Consular Outsourcing BLS Services Inc. (“BLS”) submits the following fee proposal for a bundled background‑screening package that includes all required components. a) Standard Background Screening Package (Domestic Candidates) Provided below are the pricing and inclusions listed for standard background screening package for domestic candidates (prospective employees and volunteers):

Standard Background Screening Package (Domestic Candidates) Price per Candidate $300.00
Inclusions:

Component Description
SSN Verification Standard SSN trace & identity validation Name & Address Trace (7 years) Alias & jurisdiction identification Date of Birth Confirmation Identity-matching validation County Criminal Search (7 years) Unlimited counties
Statewide Criminal Search Where available
Federal Criminal Search (7 years) U.S. District Courts
National Criminal Database Search Multi-source national index Sex Offender Registry Search Nationwide
Driving Records (MVR) 7-year moving violations + lifetime criminal driving Employment Verification (up to 3 employers) Direct employer contact or authorized systems Professional License Verification Issuance, standing, disciplinary history Risk-Management Scan Fraud indicators & identity-theft red flags Reporting & QA Multi-layer review & compliance checks
NEOGOV Integration Onboard + Insight
Client Support & Consultation Adverse action guidance, compliance support Packet Page. 665
Fee Proposal in Relation to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services.. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 3/ 4 b) International Background Screening (Add-on)
The below listed add-on pricing will be applicable for candidates with international residence, employment, or education.

Component Unit Price
International Criminal Search (per country) $95.00
International Employment Verification (per employer) $35.00 International Education Verification (per institution) $35.00 c) Pass-through Fees
Provided below is a high‑level estimate of pass‑through costs that will be billed at actual jurisdictional rates; this list is not exhaustive, as additional pass‑through fees may arise depending on the jurisdiction and the specific verification required.

Pass-Through Item Estimated Range
County court access fees $2–$25 per county
State repository fees $5–$30
DMV fees $2–$15
Credit bureau fees $5–$10
International verification vendor fees Varies by country Employer-authorized systems (e.g., The Work Number) $5–$55 d) Optional Services
Provided below are the optional background‑screening services and associated fees.

Optional Component Unit Price
Credit Check (where legally permitted) $25.00
Domestic Education Verification $18.00
Additional Employment Verification (beyond 3 employers) $15.00 each Re-Screening / Annual Monitoring $65.00
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Fee Proposal in Relation to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services.. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 4/ 4 e) Additional Related Services – Proposed Positions and Hourly Rates Provided below are the proposed labour categories and hourly rates for any additional related services requested by the City.

Position / Labor Category Hourly Rate (USD)
Project Manager $95.00/hr
Senior Background Screening Analyst $75.00/hr
Client Support Specialist $55.00/hr
Quality Assurance Reviewer $65.00/hr
IT / NEOGOV Integration Specialist $110.00/hr
Administrative Support / Intake Coordinator $45.00/hr
f) Pricing Assumptions
Provided below are the pricing assumptions used to develop this proposal. i. All prices are in US Dollars.
ii. Minimum annual volume: 100 candidates for background check (prospective employees and volunteers)
iii. Third‑party fees are pass‑through with no markup.
iv. NEOGOV integration included at no additional cost.
v. Domestic turnaround time: 5 business days.
vi. International turnaround time: 7–20 business days.
vii. Contract Term: 3‑year contract, with two 1‑year extensions. viii. Pricing may be adjusted only if volumes materially change, and with approval from the City.

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Appendix 7_Vendor Quote Form
Packet Page. 668

VENDOR QUOTE FORM
VENDOR NAME: __Consular Outsourcing BLS Services Inc.____ PHONE: +1 609-900-2509 ADDRESS: 5455 Wilshire Blvd. suite 1011, Los Angeles, CA 90036. USA The undersigned, hereby declare that they have carefully examined the location of the proposed work, familiarized themselves with the local conditions affecting the cost of the work, and have read and examined the terms and conditions for the following Project:

RFP F-26-1055

ITEM NO. DESCRIPTION QUANTITY UNIT COST TOTAL AMOUNT
For pricing, please
refer to “Appendix
6_Fee Proposal for
City of San
Bernardino_BGC_M
ay2026”

TOTAL VENDOR
QUOTE
Total Number of Additional Pages: For pricing, please refer to “Appendix 6_Fee Proposal for City of San Bernardino_BGC_May2026” _________
Should the proposer be requested to perform additional related services, please list the proposed positions and hourly rate:

PERSONNEL SPECIFY TITLE & POSITION

ASSIGNED

HOURLY RATE
Please refer to “Appendix 6_Fee Proposal
for City of San
Bernardino_BGC_May2026”
I hereby declare under penalty of perjury that the foregoing is true and correct.

SUBMITTED BY: Kulwant Singh TITLE: DIRECTOR
(Authorized Representative Signature)
PRINT NAME: __ KULWANT SINGH______________ CONTRACTOR LICENSE NO: Not Applicable CLASSIFICATION: Not Applicable__________ DIR REGISTRATION NO: Not Applicable Packet Page. 669
Appendix 8_Acknowledgement of Insurance
Requirements
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ACKNOWLEDGEMENT OF INSURANCE REQUIREMENTS
VENDOR NAME: _ Consular Outsourcing BLS Services Inc. PHONE: +1 609-900-2509 ADDRESS: _5455 Wilshire Blvd. suite 1011, Los Angeles, CA 90036. USA The Proposer shall demonstrate the willingness and ability to provide the required insurance coverage as set forth in the City requirements within ten (10) calendar days of notification of selection for contract award. The insurance requirements are detailed below:

RFP F-26-1055

PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES MINIMUM INSURANCE

REQUIREMENTS

PRE-EMPLOYMENT SCREENING SERVICES

COVERAGE TYPE MINIMUM POLICY LIMITS
Commercial General Liability $2,000,000 per occurrence/$4,000,000 aggregate for bodily injury, personal injury,
and property damage
Automobile Liability $1,000,000 per occurrence for bodily injury and property damage. (This coverage is not
applicable)
Employer’s Liability $1,000,000 per occurrence
Professional Liability $1,000,000 per claim and aggregate (errors and omissions)
Cyber Liability $1,000,000 per occurrence and aggregate By signing below, the Proposer acknowledges that they have reviewed the City’s insurance requirements and confirm their ability to meet these requirements within the specified timeframe.

SUBMITTED BY: __Kulwant Singh____________ DATE: __June 01, 2026________ (Authorized Representative Signature)
PRINT NAME: ___ KULWANT SINGH __________________TITLE: DIRECTOR Packet Page. 671

CITY OF SAN BERNARDINO

REQUEST FOR PROPOSALS
RFP F-26-1055

PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES
Published:

May 5, 2026

CITY OF SAN BERNARDINO
Vanir Tower
290 North D Street
San Bernardino, California 92401
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TABLE OF CONTENTS
TABLE OF CONTENTS...................................................................................................................2 NOTICE INVITING PROPOSALS.....................................................................................................3 I. BACKGROUND AND INTRODUCTION....................................................................................5 II. REQUEST FOR PROPOSALS ..................................................................................................5 A. Scope of Services.............................................................................................................5 B. City Contact for this RFP...................................................................................................6 C. Requests for Clarification .................................................................................................6 D. Pre-Proposal Meeting .......................................................................................................6 E. Content and Format of Proposal .......................................................................................6 F. No Deviations from the RFP ............................................................................................10 G. Selection Process...........................................................................................................11 H. Protests .........................................................................................................................12 I. Proposal Schedule .........................................................................................................13 J. Submittal Requirements.................................................................................................13 K. General Conditions ........................................................................................................15 EXHIBIT A...................................................................................................................................18 PROPOSAL CHECKLIST ..............................................................................................................21 VENDOR QUOTE FORM..............................................................................................................22 ACKNOWLEDGEMENT OF INSURANCE REQUIREMENTS.............................................................23 EXHIBIT B...................................................................................................................................24 Packet Page. 673

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CITY OF SAN BERNARDINO

NOTICE INVITING PROPOSALS
RFP F-26-1055

PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES
PUBLIC NOTICE IS HEREBY GIVEN that proposals will be received by the City of San Bernardino (“City”) electronically through the City’s online bid management provider (“Planetbids”). Proposals may NOT be submitted by fax, email, telephone, mail, hand delivery, or other means; any Proposals received through any means other than Planetbids will be returned to the Vendor unopened.

The City is requesting proposals to provide:

PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES
The award of this contract is subject to available budget adequate to carry out the provisions of the proposed agreement including the identified scope of work. The City reserves the right to reject any or all proposals determined not to be in the best interest of the City.

Certain labor categories under this project may be subject to prevailing wages as identified in the State of California Labor Code commencing at sections 1720 et seq. and 1770 et seq. If applicable, employees working in these categories at the site must be paid not less than the basic hourly rates of pay and fringe benefits established by the California Department of Industrial Relations. Copies of the State of California wage schedules are available for review at www.dir.ca.gov/dlsr/. In addition, a copy of the prevailing rate of per diem wages will be made available at the City’s Human Resource & Risk Management Department upon request. The successful bidder shall post a copy of the prevailing wage rates at each job site. It shall be mandatory upon the Bidder to whom the Contract is awarded, and upon any subcontractors, to comply with all Labor Code provisions, which include but are not limited to the payment of not less than the said specified prevailing wage rates to all workers employed by them in the execution of the Contract, employment of apprentices, hours of labor and debarment of contractors and subcontractors. If the total compensation under the contract will exceed $25,000 and pursuant to Labor Code sections 1725.5 and 1771.1, all contractors and subcontractors that wish to bid on, be listed in a bid proposal, or enter into a contract to perform public work must be registered with the Department of Industrial Relations (“DIR”). No bid shall be accepted, nor any contract entered into without proof of the contractor’s and subcontractors’ current registration with the DIR to perform public work. If awarded a contract, the bidder and its subcontractors, of any tier, shall maintain active registration with the DIR for the duration of the project. The contract awarded pursuant to this proposal may also be subject to compliance monitoring and enforcement by the Department of Industrial Relations.

Interested proposers may download copies of the Request for Proposals (“RFP”) by visiting the City’s web site, https://www.sbcity.org. All addenda will be published on the City’s website.

For more information regarding the RFP, please contact:

City of San Bernardino, Purchasing Division
[email protected]
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[END OF NOTICE OF INVITING PROPOSALS]
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CITY OF SAN BERNARDINO

REQUEST FOR PROPOSALS
RFP F-26-1055

PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES
I. BACKGROUND AND INTRODUCTION
The City of San Bernardino (“City”) is requesting proposals from qualified firms (“Proposers”) for pre-employment background screening services (“Services”).

To serve and promote the welfare of its residents, the City intends to procure the Services, as described below.

II. REQUEST FOR PROPOSALS
A. Scope of Services
The Services sought under this Request for Proposals (“RFP”) are set forth in more detail in Exhibit “A”, attached hereto and incorporated herein by this reference.

Notwithstanding the inclusion of such Services in Exhibit “A”, the final scope of Services negotiated between City and the successful Proposer shall be set forth in the Professional Services Agreement (“Agreement”) executed by and between City and the successful Proposer. A copy of the Agreement is attached hereto as Exhibit “B” and incorporated herein by this reference.

1. Public Works Prevailing Wage and Contractor Registration (if applicable) Certain labor categories under this project may be subject to prevailing wages as identified in the State of California Labor Code commencing at sections 1720 et seq. and 1770 et seq. If applicable, employees working in these categories at the site must be paid not less than the basic hourly rates of pay and fringe benefits established by the California Department of Industrial Relations. Copies of the State of California wage schedules are available for review at www.dir.ca.gov/dlsr/. In addition, a copy of the prevailing rate of per diem wages will be made available at the City’s Finance Department upon request. The successful bidder shall post a copy of the prevailing wage rates at each job site. It shall be mandatory upon the Bidder to whom the Contract is awarded, and upon any subcontractors, to comply with all Labor Code provisions, which include but are not limited to the payment of not less than the said specified prevailing wage rates to all workers employed by them in the execution of the Contract, employment of apprentices, hours of labor and debarment of contractors and subcontractors. If the total compensation under the contract will exceed $25,000 and pursuant to Labor Code sections 1725.5 and 1771.1, all contractors and subcontractors that wish to bid on, be listed in a bid proposal, or enter into a contract to perform public work must be registered with the Department of Industrial Relations (“DIR”). No bid shall be accepted, nor any contract entered into without proof of the contractor’s and subcontractors’ current registration with the DIR to perform public work.

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If awarded a contract, the bidder and its subcontractors, of any tier, shall maintain active registration with the DIR for the duration of the Project. The contract awarded pursuant to this proposal may also be subject to compliance monitoring and enforcement by the Department of Industrial Relations.

B. City Contact for this RFP
The principal contact for the City regarding this RFP will be Jennifer Broadnax, Procurement Contract Specialist for the Purchasing Division, at [email protected] or a designated representative, who will coordinate the assistance to be provided by the City to the Proposer.

C. Requests for Clarification
All questions, requests for interpretations or clarifications, either administrative or technical must be requested in writing and directed to the City Contact for this RFP, identified above.

All written questions, if answered, will be issued to all prospective proposers via email notification from Planetbids. Oral statements regarding this RFP by any persons should be considered unverified information unless confirmed in writing.

To ensure a response, questions must be submitted to Planetbids before 3:00 pm local time on the date identified in the Proposal Schedule. Each Proposer is responsible for ensuring that it has received all addenda, clarifications, supplemental information and responses to questions prior to submitting a proposal.

D. Pre-Proposal Meeting
N/A
E. Content and Format of Proposal
Proposals shall be concise, well organized and demonstrate qualifications and applicable experience. Proposals shall include one (1) electronic proposal submitted to Planetbids. Proposals shall be organized, tabbed, and numbered in the order presented below. Proposals must include page numbers for all pages in the proposal.

Proposals shall be in the following order and shall include:

1. Executive Summary: Summarize the content of your proposal in a clear and concise manner.

2. Table of Contents

3. Identification of Proposer
a. Legal name and address of the company.
b. Legal form of company (partnership, corporation).

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c. If company is a wholly owned subsidiary of a “parent company,” identify the “parent company.”
d. Name, title, address and telephone number of the proposed representative to contact concerning the Proposal Submittal. e. California Business License Number

4. Staffing Resources
a. Firm Staffing and Key Personnel
(i) Provide the number of staff to be assigned to perform the Services and the names/discipline/job title of each as well as your firm’s capacity to provide additional personnel as needed.
(ii) Identify three (3) persons that shall be principally responsible for working with the City. Indicate the role and responsibility of each individual. If the Proposer is chosen as a finalist, these principal individuals must attend the interview and in-person presentation.
(iii) Describe proposed team organization, including
identification and responsibilities of key personnel. Please include one-page resumes.
(iv) Provide brief biographies of individuals that shall be working directly with the City.
b. Subcontractors
(i) The Proposer shall identify functions that are likely to be subcontracted and identify the subcontractor(s) that is anticipated to perform each function, if known at this time.

5. Fiscal Stability:
a. The Proposer should provide evidence of corporate stability including:
(i) A current report from any commercial credit rating service such as Dunn and Bradstreet or Experian; or
(ii) A letter from a financial institution stating a current line of credit; and
(iii) Latest audited financial statement and/or annual report that has been certified by a CPA. This information will remain confidential and is not subject to public disclosure.

6. Experience and Technical Competence:
a. Experience
(i) The Proposer shall provide a description of how the Proposer’s experience, technical and professional skills will meet the goals and fulfill the general functions identified in this RFP.

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(ii) Describe the past experience of the staff to be assigned to perform the Services in performing similar services.
(iii) The Proposer shall state the number of years the firm has conducted business. Proposer must have at least four (4) years’ experience in providing the required scope of
Services for public clients.
(iv) Provide three (3) references regarding the Proposer’s experience and performance performing similar services.

Include the following information: (1) Organization/City, contact name, phone number, e-mail address; and (2)
project size and description, if applicable, and description of services.
(v) Describe the Proposer’s local experience and knowledge of City.
b. Project Specific Experience
(i) The Proposer shall provide a description of the three most relevant service contracts held within the last five years, one page per project, to include:
(a) Role of the firm
(b) Dollar value of the services
(c) Dollar value of the fee
(d) Description of services
(e) Staffing
(f) Duration of providing services
(g) Relationship to client
(h) Contact name, position, entity name, telephone
number, fax number and e-mail address for each
project.
(ii) If any of the following has occurred, please describe in detail:
(a) Failure to enter into a contract or professional
services agreement once selected.
(b) Withdrawal of a proposal as a result of an error.
(c) Termination or failure to complete a contract.
(d) Debarment by any municipal, county, state, federal
or local agency.
(e) Involvement in litigation, arbitration or mediation.

Conviction of the firm or its principals for violating a state or federal antitrust law by bid or proposal
rigging, collusion, or restrictive competition between
bidders or proposers, or conviction of violating any
other federal or state law related to bidding or
professional services performance. Knowing
concealment of any deficiency in the performance of
a prior contract.

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(f) Falsification of information or submission of
deceptive or fraudulent statements in connection
with a contract.
(g) Willful disregard for applicable rules, laws or
regulations.

Information regarding any of the above may, at the
sole discretion of the City, be deemed to indicate an
unsatisfactory record of performance.
c. Technical Competence
(i) Description of in-house resources (i.e., computer
capabilities, software applications, modem protocol,
modeling programs, etc.)
(ii) Ability to draw upon multi-disciplinary staff to address the Services requested in this RFP.

7. Proposed Method to Accomplish the Work: Describe the technical and management approach to providing the Services to the City. Proposer should take into account the scope of the Services, goals of the City, and general functions required. Include a draft first year schedule of tasks, milestones, and deliverables that will provide for timely provision of the Services. In reviewing the scope of Services and goals described in Exhibit “A”, the Proposer may identify additional necessary tasks and is invited to bring these to the City’s attention within the discussion of its proposed method to accomplish the work.

8. Fee Proposal: Please provide a fee proposal for the scope of Services.

The fee proposal shall include hourly rates for all personnel for “Additional Work” (as such term is defined in the proposed Agreement attached hereto as Exhibit “B”).

9. Insurance: See the Agreement, attached hereto as Exhibit “B”, for a description of the insurance requirements
.

10. Litigation: Provide litigation history for any claims filed by your firm or against your firm related to the provision of Services in the last five (5) years.

11. Other Information: This section shall contain all other pertinent information regarding the following:
a. Demonstration of record of staffing tasks efficiently and completing projects on time and within the allocated budget.
b. Description of community involvement.
c. Description of any previous involvement with the City. d. A statement that the Proposer has not conflicts of interest in connection with providing the Services.

12. Certification of Proposal: This section shall state:

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“The undersigned hereby submits its proposal and, by doing so, agrees to furnish services to the City in accordance with the Request for Proposal (RFP), and to be bound by the terms and conditions of the RFP.”

13. Appendices
F. No Deviations from the RFP
In submitting a proposal in response to this RFP, Proposer is certifying that it takes no exceptions to this RFP including, but not limited to, the Agreement. If any exceptions are taken, such exceptions must be clearly noted in the proposal and may be reason for rejection of the proposal. As such, Proposer is directed to carefully review the proposed Agreement and, in particular, the insurance and indemnification provisions therein.
[CONTINUES ON FOLLOWING PAGE]
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G. Selection Process

1. The City will evaluate proposals based on the following criteria:

CRITERIA WEIGHT (%)
a. The Proposer is properly licensed to practice in the State of California. (Pass/Fail) Pass/Fail
b. The Proposer has no conflict of interest with regard to any other work performed by the firm for the City. (Pass/Fail) Pass/Fail c. Clarity and conformance of proposal to the RFP.
10 %
d. Content of the proposal.
25 %
e. Proposer’s experience and performance.
20 %
f. Team members’ experience and performance.
15 %
g. Fee proposal.
25 %
h. Comments by references.
5 %
i. Exceptions/Deviations to RFP/Agreement Template
(Pass/Fail) Pass/Fail
j. History of litigation within the past 5 years. (Pass/Fail) Pass/Fail
TOTAL 100 %
NOTE: A ‘fail’ designation in any Pass/Fail criterion will result in disqualification of the proposal.

2. During the evaluation process, the City reserves the right, where it may serve the City's best interest, to request additional information or clarifications from Proposers, or to allow corrections of errors or omissions.

3. It is the City’s intent to select a Proposer best evidencing demonstrated competence and professional qualification to perform the Services. The City reserves the right to reject all proposals, select by proposal review only or interview as needed. Certain Proposers may be selected to make a brief presentation and oral interview after which a final selection will be made.

The successful Proposer will be selected on the basis of information provided in the RFP, in-person presentations, and the results of the City’s research and investigation. Upon selection of a Proposer, the City will endeavor to negotiate a mutually agreeable Agreement with the selected Proposer. In the event that the City is unable to reach agreement, the City will proceed, at its sole discretion, to negotiate with the next Proposer selected by the City. The City reserves the right to contract for services in the manner that most benefits the City including awarding more than one contract if desired.

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4. After negotiating a proposed Agreement that is fair and reasonable, City staff will make the final recommendation to the City Council concerning the proposed Agreement. The City Council has the final authority to approve or reject the Agreement.

H. Protests

1. Protest Contents: Protests based on the content of the RFP shall be submitted to the City no later than ten (10) calendar days prior to the scheduled proposal submittal deadline. If necessary, the proposal submittal deadline may be extended pending a resolution of the protest. Proposer may protest a contract award if the Proposer believes that the award was inconsistent with City policy or this RFP is not in compliance with law. A protest must be filed in writing with the City (email is not acceptable) within five (5) business days after receipt of notification of the contract award. Any protest submitted after 5 p.m. of the fifth business day after notification of the contract award will be rejected by the City as invalid and the Proposer’s failure to timely file a protest shall waive the Proposer’s right to protest the contract award. The Proposer’s protest must include supporting documentation, legal authorities in support of the grounds for the protest and the name, address and telephone number of the person representing the Proposer for purposes of the protest. Any matters not set forth in the protest shall be deemed waived.

2. City Review: The City will review and evaluate the basis of the protest, provided that the protest is filed in strict conformity with the foregoing. The City shall provide the Proposer submitting the protest with a written statement concurring with or denying the protest. Action by the City relative to the protest will be final and not subject to appeal or reconsideration. The procedure and time limits set forth in this section are mandatory and are the Proposer’s sole and exclusive remedy in the event of protest. Failure to comply with these procedures shall constitute a waiver of any right to further pursue the protest, including filing a Government Code claim or legal proceedings.
[CONTINUES ON FOLLOWING PAGE]
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I. Proposal Schedule
The tentative schedule is as follows:

EVENT DATE
Release of Request for Proposal May 5, 2026
Pre-Proposal Meeting
Location:

N/A
N/A
Last Day to Submit Questions for Clarification
received by the City before 3 PM
May 19, 2026
Clarifications Issued by City by the end of the day May 26, 2026 Deadline for Receipt of Proposals
submitted before 3 PM
June 2, 2026
Evaluations of Proposals Completed June 9, 2026
Interview of Finalist(s) N/A
Vendor Selection July 2026
City Council Approval July/August 2026
Vendor Award (Agreement through DocuSign) July/August 2026 Purchase Order Issuance July/August 2026
The above scheduled dates are tentative, and City retains the sole discretion to adjust the above schedule. Nothing set forth herein shall be deemed to bind City to award a contract for the above-described professional Services and City retains the sole discretion to cancel or modify any part of or all of this RFP at any time.

J. Submittal Requirements

1. General: It is strongly recommended that the Proposer submit proposals in the format identified in this RFP to allow the City to fully evaluate and compare the proposal. All requirements and questions in the RFP should be addressed and all requested data shall be supplied. The City reserves the right to request additional information which, in the City’s opinion, is necessary to assure that the Proposer’s competence, number of qualified employees, business organization, and financial resources are adequate to perform according to the Agreement.

2. Preparation: Proposals should be prepared in such a way as to provide a straightforward, concise delineation of capabilities to satisfy the Packet Page. 684

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requirements of this RFP. Responses should emphasize the Proposer’s demonstrated capability to perform the Services. Expensive bindings and promotional materials, etc., are not necessary or desired. However, technical literature that supports the approach to providing the Services and work plan should be forwarded as part of the proposal. Emphasis should be concentrated on completeness, approach to the work and clarity of proposal.

3. Site Examination: Proposers may visit the City and its physical facilities to determine the local conditions which may in any way affect the performance of the work; familiarize themselves with all federal, state and local laws, ordinances, rules, regulations, and codes affecting the performance of the work; make such investigations, as it may deem necessary for performance of the Services at its proposal price within the terms of the Agreement; and correlate its observations, investigations, and determinations with the requirements of the Agreement.

4. Authorization: The proposal shall be signed by an individual, partner, officer or officers authorized to execute legal documents on behalf of the Proposer.

5. Confidentiality of Proposal: Pursuant to Michaelis, Montanari, & Johnson v. Superior Court (2006) 38 Cal.4th 1065, proposals submitted in response to this RFP shall be held confidential by City and shall not be subject to disclosure under the California Public Records Act (Cal. Government Code section 6250 et seq.) until after either City and the successful Proposer have completed negotiations and entered into an Agreement or City has rejected all proposals. All correspondence with the City including responses to this RFP shall become the exclusive property of the City and shall become public records under the California Public Records Act.

Furthermore, the City shall have no liability to the Proposer or other party as a result of any public disclosure of any proposal or the Agreement.

If a Proposer desires to exclude a portion of its proposal from disclosure under the California Public Records Act, the Proposer must mark it as such and state the specific provision in the California Public Records Act which provides the exemption as well as the factual basis for claiming the exemption. For example, if a Proposer submits trade secret information, the Proposer must plainly mark the information as “Trade Secret” and refer to the appropriate section of the California Public Records Act which provides the exemption as well as the factual basis for claiming the exemption. Although the California Public Records Act recognizes that certain confidential trade secret information may be protected from disclosure, the City may not be in a position to establish that the information that a Proposer submits is a trade secret. If a request is made for information marked “Confidential”, “Trade Secret” or “Proprietary” (“Proprietary Information”), the City will provide Proposers who submitted the information with reasonable notice to seek protection from disclosure by a court of competent jurisdiction. Proposer shall have five (5) working Packet Page. 685

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days after receipt of such notice to give City written notice of Proposer's objection to the City's release of Proprietary Information. Proposer shall indemnify, defend and hold harmless the City, and its officers, directors, employees, and agents from and against all liability, loss, cost or expense (including attorney's fees) arising out of a legal action brought to compel the release of Proprietary Information.

Proposals which indiscriminately identify all or most of the proposal as exempt from disclosure without justification may be deemed unresponsive and disqualified from further participation in this procurement.

6. Submittal Instructions: Electronic PDF file format via Planetbids. Please allow time for system to process your proposal. The proposal must be received before 3:00pm local time, on or before June 2, 2026. The City shall not be responsible for proposals that are not received on time. The City will not be responsible for and will not accept late bids due to slow internet connections, or incomplete transmissions.

K. General Conditions

1. Federal Requirements: If the Services are funded through a federal funding source, the successful Proposer and its subcontractors shall be required to take cognizance of and comply with all requirements set forth in the Federal Requirements, attached hereto as Exhibit “C”, and incorporated herein by this reference.

2. Amendments to RFP: The City reserves the right to amend the RFP and issue to all Proposers an addendum.

3. Amendments to Proposals: Unless specifically requested by the City, no amendment, addendum or modification shall be accepted after a proposal has been submitted to City. If a change to a proposal that has been submitted is desired, the submitted proposal must be withdrawn and the replacement proposal submitted prior to the deadline stated herein for receiving proposals.

4. Non-Responsive Proposals: A proposal may be considered nonresponsive if conditional, incomplete, or if it contains alterations of form, additions not called for, or other irregularities that may constitute a material change to the proposal.

5. Costs for Preparing: The City shall not compensate any Proposer for the cost of preparing any proposal, and all materials submitted with a proposal shall become the property of the City. The City will retain all proposals submitted and may use any idea in a proposal regardless of whether that proposal is selected.

6. Cancellation of RFP: City reserves the right to cancel this RFP at any time prior to contract award without obligation in any manner for proposal preparation, interview, fee negotiation or other marketing costs associated with this RFP.

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7. Price Validity: Prices provided by Proposers in response to this RFP are valid 45 days from the proposal due date. The City intends to award the contract within this time but may request an extension from the Proposers to hold pricing, until negotiations are complete, and the contract is awarded.

8. No Commitment to Award: Issuance of this RFP and receipt of proposals does not commit the City to award a contract. City expressly reserves the right to postpone the proposal for its own convenience, to accept or reject any or all proposals received in response to this RFP, to negotiate with more than one Proposer concurrently, or to cancel all or part of this RFP.

9. Right to Negotiate and/or Reject Proposals: City reserves the right to negotiate any price or provision, task order or service, accept any part or all of any proposals, waive any irregularities, and to reject any and all, or parts of any and all proposals, whenever, in the sole opinion of City, such action shall serve its best interests and those of the tax-paying public. The Proposers are encouraged to submit their best prices in their proposals, and City intends to negotiate only with the Proposer(s) whose proposal most closely meets City’s requirements at the lowest estimated cost. The Agreement, if any is awarded, shall go to the Proposer whose proposal best meets City’s requirements.

10. Non-Discrimination: The City does not discriminate on the basis of race, color, national origin, religion, age, ancestry, medical condition, disability or gender in consideration for an award of contract.

11. Minor Irregularities: The City reserves the right to waive any minor irregularity, informality, or non-substantive deficiency in a proposal. A minor irregularity is one that:
a. Does not affect the responsiveness of the proposal;
b. Is merely a matter of form or format;
c. Does not change the relative standing or otherwise prejudice other proposals;
d. Does not change the meaning or scope of the RFP;
e. Is trivial, negligible, or immaterial in nature;
f. Does not reflect a material change in the work; or
g. Does not constitute a substantial reservation against a requirement or provision.

In such cases, the Proposer may be notified of the deficiency and provided an opportunity to correct the irregularity, defect, or variation, or the City may elect to waive the deficiency and accept the proposal. The decision to waive a deficiency shall not modify or compromise the overall intent of the RFP or excuse the Proposer from full compliance with all material requirements if awarded a contract.

Publication Date of RFP: May 5, 2026
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[END OF SECTION]
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EXHIBIT A

PROPOSED SCOPE OF SERVICES/SCHEDULE OF CHARGES
The City of San Bernardino is requesting proposals for (Pre-employment Background Services).

II. Background screening services for each prospective employee and volunteer may include any or all of the following:

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IV. Any screening services requested from the regular basis list must be received by City within a reasonable number of days of the official request being submitted to the vendor.

V. Additional follow-up or periodic screening services may be requested in any area specified above, or in additional areas, on a case-by-case basis, including the handling of State specific forms.

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6. System must be fully integrated with NEOGOV to ensure seamless data synchronization, user management, and workflow automation across all HR and recruitment processes.

Bidders must acknowledge all requirements of previous section, including all categories and sub-points.

Please Sign and Acknowledge Here: __________________________________________ ___Brian Rzucidlo , President, 06.02.2026
______________________________________________________________________ If Bidder can provide additional services that are related to the services above, but not mentioned in this section, please list the additional services and detail how they will be beneficial to the city BIDDER’S RESPONSE:

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PROPOSAL CHECKLIST
(as detailed in Chapter II. Request for Proposals, Section E. of the RFP) # REQUIRED DOCUMENT INCLUDED IN

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VENDOR QUOTE FORM
VENDOR NAME: PHONE:

ADDRESS:

RFP F-26-1055

ITEM NO. DESCRIPTION QUANTITY UNIT COST TOTAL AMOUNT

TOTAL VENDOR QUOTE
Total Number of Additional Pages:

Should the proposer be requested to perform additional related services, please list the proposed positions and hourly rate:

PERSONNEL SPECIFY TITLE & POSITION ASSIGNED HOURLY RATE Staff Manager (or similar)
Staff Associate (or similar)
I hereby declare under penalty of perjury that the foregoing is true and correct.

SUBMITTED BY: TITLE: ____
(Authorized Representative Signature)
PRINT NAME: CONTRACTOR LICENSE NO: __ __
(If Applicable)
CLASSIFICATION: DIR REGISTRATION NO: __ _
Intrepida Group Inc
108 Hamburg Tpke, Bloomingdale, New Jersey, 07403
+1 973 283-5968
President
Brian Rzucidlo
Professional Services N/A
N/A
see attached
see attached
see attached
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ACKNOWLEDGEMENT OF INSURANCE REQUIREMENTS
VENDOR NAME: PHONE:

ADDRESS:

RFP F-26-1055

PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES MINIMUM INSURANCE

REQUIREMENTS

PRE-EMPLOYMENT SCREENING SERVICES

SUBMITTED BY: DATE: _____06.02.2026______________
(Authorized Representative Signature)
PRINT NAME: TITLE: _____President______________
Intrepida Group Inc
108 Hamburg Tpke, Bloomingdale, New Jersey, 07403
+1 973 283-5968
Brian Rzucidlo
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EXHIBIT B

CITY OF SAN BERNARDINO

PROFESSIONAL SERVICES AGREEMENT

BETWEEN THE CITY OF SAN BERNARDINO
AND [***INSERT NAME***]
This Agreement is made and entered into as of [***INSERT MONTH***] [***INSERT DATE***], 2024 by and between the City of San Bernardino, a charter city and municipal corporation organized and operating under the laws of the State of California with its principal place of business at Vanir Tower, 290 North D Street, San Bernardino, CA 92401 (“City”), and [***INSERT NAME***], a [***INSERT TYPE OF ENTITY AND STATE - CORPORATION, PARTNERSHIP, SOLE PROPRIETORSHIP OR OTHER LEGAL ENTITY***] with its principal place of business at [***INSERT ADDRESS***] (hereinafter referred to as “Consultant”). City and Consultant are hereinafter sometimes referred to individually as “Party” and collectively as the “Parties.”

RECITALS
A. City is a public agency of the State of California and is in need of professional services for the following project:
[***INSERT DESCRIPTION***] (hereinafter referred to as “the Project”).

B. Consultant is duly licensed and has the necessary qualifications to provide such services.

C. The Parties desire by this Agreement to establish the terms for City to retain Consultant to provide the services described herein.

NOW, THEREFORE, IT IS AGREED AS FOLLOWS:

AGREEMENT

1. Incorporation of Recitals. The recitals above are true and correct and are hereby incorporated herein by this reference.

2. Services. Consultant shall provide the City with the services described in the Scope of Services attached hereto as Exhibit “A.”

3. Professional Practices. All professional services to be provided by Consultant pursuant to this Agreement shall be provided by personnel identified in their proposal. Consultant warrants that Consultant is familiar with all laws that may affect its performance of this Agreement and shall advise City of any changes in any laws that may affect Consultant’s performance of this Agreement. Consultant further represents that no City employee will provide any services under this Agreement.

4. Compensation.

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a. Subject to paragraph 4(b) below, the City shall pay for such services in accordance with the Schedule of Charges set forth in Exhibit “A.” [***Alternatively, the compensation schedule may be described here***]
b. In no event shall the total amount paid for services rendered by Consultant under this Agreement exceed the sum of $[***INSERT NOT TO EXCEED AMOUNT***]. This amount is to cover all related costs, and the City will not pay any additional fees for printing expenses. Consultant may submit invoices to City for approval. Said invoice shall be based on the total of all Consultant’s services which have been completed to City’s sole satisfaction. City shall pay Consultant’s invoice within forty-five (45) days from the date City receives said invoice.

The invoice shall describe in detail the services performed and the associated time for completion.

Any additional services approved and performed pursuant to this Agreement shall be designated as “Additional Services” and shall identify the number of the authorized change order, where applicable, on all invoices.

5. Additional Work. If changes in the work seem merited by Consultant or the City, and informal consultations with the other party indicate that a change is warranted, it shall be processed in the following manner: a letter outlining the changes shall be forwarded to the City by Consultant with a statement of estimated changes in fee or time schedule. An amendment to this Agreement shall be prepared by the City and executed by both Parties before performance of such services, or the City will not be required to pay for the changes in the scope of work. Such amendment shall not render ineffective or invalidate unaffected portions of this Agreement. a. Adjustments. No retroactive price adjustments will be considered.

Additionally, no price increases will be permitted during the first year of this Agreement, unless agreed to by City and Consultant in writing. [***Additionally, the City may include a CPI price adjustment, delete the following language if such adjustment will not be used***] Annual increases shall not exceed the percentage change in the Consumer Price Index- All urban consumers, All Items - (Series ID# CUURS49CSA0) Riverside-San Bernardino – Ontario, CA areas for the twelve (12) month period January through January immediately preceding the adjustments and be subject to City’s sole discretion and approved (if needed) for budget funding by the City Council.

6. Term. This Agreement shall commence on the Effective Date and continue through the completion of services as set forth in Exhibit “A,” unless the Agreement is previously terminated as provided for herein (“Term”). [***Alternatively, the term can be spelled out in this section without reference to the Exhibit***]

7. Maintenance of Records; Audits.
a. Records of Consultant’s services relating to this Agreement shall be maintained in accordance with generally recognized accounting principles and shall be made available to City for inspection and/or audit at mutually convenient times for a period of four (4) years from the Effective Date.
b. Books, documents, papers, accounting records, and other evidence pertaining to costs incurred shall be maintained by Consultant and made available at all reasonable times during the contract period and for four (4) years from the date of final payment under the contract for inspection by City.

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8. Time of Performance. Consultant shall perform its services in a prompt and timely manner and shall commence performance upon receipt of written notice from the City to proceed.

Consultant shall complete the services required hereunder within Term.

9. Delays in Performance.
a. Neither City nor Consultant shall be considered in default of this Agreement for delays in performance caused by circumstances beyond the reasonable control of the nonperforming Party. For purposes of this Agreement, such circumstances include a Force Majeure Event. A Force Majeure Event shall mean an event that materially affects the Consultant’s performance and is one or more of the following: (1) Acts of God or other natural disasters occurring at the project site; (2) terrorism or other acts of a public enemy; (3) orders of governmental authorities (including, without limitation, unreasonable and unforeseeable delay in the issuance of permits or approvals by governmental authorities that are required for the services); and (4) pandemics, epidemics or quarantine restrictions. For purposes of this section, “orders of governmental authorities,” includes ordinances, emergency proclamations and orders, rules to protect the public health, welfare and safety. b. Should a Force Majeure Event occur, the non-performing Party shall, within a reasonable time of being prevented from performing, give written notice to the other Party describing the circumstances preventing continued performance and the efforts being made to resume performance of this Agreement. Delays shall not entitle Consultant to any additional compensation regardless of the Party responsible for the delay. c. Notwithstanding the foregoing, the City may still terminate this Agreement in accordance with the termination provisions of this Agreement.

10. Compliance with Law.
a. Consultant shall comply with all applicable laws, ordinances, codes and regulations of the federal, state and local government, including Cal/OSHA requirements. b. If required, Consultant shall assist the City, as requested, in obtaining and maintaining all permits required of Consultant by federal, state and local regulatory agencies. c. If applicable, Consultant is responsible for all costs of clean up and/ or removal of hazardous and toxic substances spilled as a result of his or her services or operations performed under this Agreement.

11. Standard of Care. Consultant’s services will be performed in accordance with generally accepted professional practices and principles and in a manner consistent with the level of care and skill ordinarily exercised by members of the profession currently practicing under similar conditions. Consultant’s performance shall conform in all material respects to the requirements of the Scope of Work and meet the Key Performance Indicators, attached hereto as Exhibit “B”, and incorporated herein by this reference. [***IF NO PERFORMANCE

INDICATORS WILL BE USED DELETE THE ABOVE LANGUAGE AND ACCOMPANYING EXHIBIT B***]

12. Conflicts of Interest. During the term of this Agreement, Consultant shall at all Packet Page. 697

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times maintain a duty of loyalty and a fiduciary duty to the City and shall not accept payment from or employment with any person or entity which will constitute a conflict of interest with the City.

13. City Business Certificate. Consultant shall, prior to execution of this Agreement, obtain and maintain during the term of this Agreement a valid business registration certificate from the City pursuant to Title 5 of the City’s Municipal Code and any and all other licenses, permits, qualifications, insurance, and approvals of whatever nature that are legally required of Consultant to practice his/her profession, skill, or business.

14. Assignment and Subconsultant. Consultant shall not assign, sublet, or transfer this Agreement or any rights under or interest in this Agreement without the written consent of the City, which may be withheld for any reason. Any attempt to so assign or so transfer without such consent shall be void and without legal effect and shall constitute grounds for termination.

Subcontracts, if any, shall contain a provision making them subject to all provisions stipulated in this Agreement. Nothing contained herein shall prevent Consultant from employing independent associates and subconsultants as Consultant may deem appropriate to assist in the performance of services hereunder.

15. Independent Consultant. Consultant is retained as an independent contractor and is not an employee of City. No employee or agent of Consultant shall become an employee of City. The work to be performed shall be in accordance with the work described in this Agreement, subject to such directions and amendments from City as herein provided. Any personnel performing the work governed by this Agreement on behalf of Consultant shall at all times be under Consultant’s exclusive direction and control. Consultant shall pay all wages, salaries, and other amounts due such personnel in connection with their performance under this Agreement and as required by law. Consultant shall be responsible for all reports and obligations respecting such personnel, including, but not limited to: social security taxes, income tax withholding, unemployment insurance, and workers’ compensation insurance.

16. Insurance. Consultant shall not commence work for the City until it has provided evidence satisfactory to the City it has secured all insurance required under this section. In addition, Consultant shall not allow any subcontractor to commence work on any subcontract until it has secured all insurance required under this section. a. Additional Insured
The City of San Bernardino, its officials, officers, employees, agents, and volunteers shall be named as additional insureds on Consultant’s and its subconsultants’ policies of commercial general liability and automobile liability insurance using the endorsements and forms specified herein or exact equivalents.
b. Commercial General Liability
(i) The Consultant shall take out and maintain, during the performance of all work under this Agreement, in amounts not less than specified herein, Commercial General Liability Insurance, in a form and with insurance companies acceptable to the City. (ii) Coverage for Commercial General Liability insurance shall be at least as broad as the following:

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Insurance Services Office Commercial General Liability coverage (Occurrence Form CG 00 01) or exact equivalent.
(iii) Commercial General Liability Insurance must include coverage for the following:
(1) Bodily Injury and Property Damage
(2) Personal Injury/Advertising Injury
(3) Premises/Operations Liability
(4) Products/Completed Operations Liability
(5) Aggregate Limits that Apply per Project
(6) Explosion, Collapse and Underground (UCX) exclusion deleted
(7) Contractual Liability with respect to this Contract (8) Broad Form Property Damage
(9) Independent Consultants Coverage
(iv) The policy shall contain no endorsements or provisions limiting coverage for (1) contractual liability; (2) cross liability exclusion for claims or suits by one insured against another; (3) products/completed operations liability; or (4) contain any other exclusion contrary to the Agreement.
(v) The policy shall give City, its elected and appointed officials, officers, employees, agents, and City-designated volunteers additional insured status using ISO endorsement forms CG 20 10 10 01 and 20 37 10 01, or endorsements providing the exact same coverage.
(vi) The general liability program may utilize either deductibles or provide coverage excess of a self-insured retention, subject to written approval by the City, and provided that such deductibles shall not apply to the City as an additional insured. c. Automobile Liability
(i) At all times during the performance of the work under this Agreement, the Consultant shall maintain Automobile Liability Insurance for bodily injury and property damage including coverage for owned, non-owned and hired vehicles, in a form and with insurance companies acceptable to the City.
(ii) Coverage for automobile liability insurance shall be at least as broad as Insurance Services Office Form Number CA 00 01 covering automobile liability (Coverage Symbol 1, any auto).
(iii) The policy shall give City, its elected and appointed officials, officers, employees, agents and City designated volunteers additional insured status.

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(iv) Subject to written approval by the City, the automobile liability program may utilize deductibles, provided that such deductibles shall not apply to the City as an additional insured, but not a self-insured retention.
d. Workers’ Compensation/Employer’s Liability
(i) Consultant certifies that he/she is aware of the provisions of Section 3700 of the California Labor Code which requires every employer to be insured against liability for workers’ compensation or to undertake self-insurance in accordance with the provisions of that code, and he/she will comply with such provisions before commencing work under this Agreement.
(ii) To the extent Consultant has employees at any time during the term of this Agreement, at all times during the performance of the work under this Agreement, the Consultant shall maintain full compensation insurance for all persons employed directly by him/her to carry out the work contemplated under this Agreement, all in accordance with the “Workers’ Compensation and Insurance Act,” Division IV of the Labor Code of the State of California and any acts amendatory thereof, and Employer’s Liability Coverage in amounts indicated herein. Consultant shall require all subconsultants to obtain and maintain, for the period required by this Agreement, workers’ compensation coverage of the same type and limits as specified in this section.
e. Professional Liability (Errors and Omissions)
At all times during the performance of the work under this Agreement the Consultant shall maintain professional liability or Errors and Omissions insurance appropriate to its profession, in a form and with insurance companies acceptable to the City and in an amount indicated herein.

This insurance shall be endorsed to include contractual liability applicable to this Agreement and shall be written on a policy form coverage specifically designed to protect against acts, errors or omissions of the Consultant. “Covered Professional Services” as designated in the policy must specifically include work performed under this Agreement. The policy must “pay on behalf of” the insured and must include a provision establishing the insurer's duty to defend. f. Privacy/Network Security (Cyber)
At all times during the performance of the work under this Agreement, the Consultant shall maintain privacy/network security insurance for: (1) privacy breaches, (2) system breaches, (3) denial or loss of service, and the (4) introduction, implantation or spread of malicious software code, in a form and with insurance companies acceptable to the City. g. Aviation and/or Drone Liability “NOT APPLICABLE”
At all times during the performance of the work under this Agreement, the Consultant shall maintain Aviation and/or Drone Liability insurance for bodily injury and property damage, in a form and with insurance companies acceptable to the City.
h. Minimum Policy Limits Required
(i) The following insurance limits are required for the Agreement:

Combined Single Limit
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Commercial General Liability $2,000,000 per occurrence/$4,000,000 aggregate for bodily injury, personal injury, and property
damage
Automobile Liability $1,000,000 per occurrence for bodily injury and property damage
Employer’s Liability $1,000,000 per occurrence
Professional Liability $1,000,000 per claim and aggregate (errors and omissions)
Cyber Liability $1,000,000 per occurrence and aggregate Aviation and/or Drone Liability $1,000,000 per occurrence limit [NOT

APPLICABLE
(ii) Defense costs shall be payable in addition to the limits. (iii) Requirements of specific coverage or limits contained in this section are not intended as a limitation on coverage, limits, or other requirement, or a waiver of any coverage normally provided by any insurance. Any available coverage shall be provided to the parties required to be named as Additional Insured pursuant to this Agreement. i. Evidence Required
Prior to execution of the Agreement, the Consultant shall file with the City evidence of insurance from an insurer or insurers certifying to the coverage of all insurance required herein. Such evidence shall include original copies of the ISO CG 00 01 (or insurer’s equivalent) signed by the insurer’s representative and Certificate of Insurance (Acord Form 25-S or equivalent), together with required endorsements. All evidence of insurance shall be signed by a properly authorized officer, agent, or qualified representative of the insurer and shall certify the names of the insured, any additional insureds, where appropriate, the type and amount of the insurance, the location and operations to which the insurance applies, and the expiration date of such insurance. j. Policy Provisions Required
(i) Consultant shall provide the City at least thirty (30) days prior written notice of cancellation of any policy required by this Agreement, except that the Consultant shall provide at least ten (10) days prior written notice of cancellation of any such policy due to non-payment of the premium. If any of the required coverage is cancelled or expires during the term of this Agreement, the Consultant shall deliver renewal certificate(s) including the General Liability Additional Insured Endorsement to the City at least ten (10) days prior to the effective date of cancellation or expiration.

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(ii) The Commercial General Liability Policy and Automobile Policy shall each contain a provision stating that Consultant’s policy is primary insurance and that any insurance, self-insurance or other coverage maintained by the City or any named insureds shall not be called upon to contribute to any loss. (iii) The retroactive date (if any) of each policy is to be no later than the effective date of this Agreement. Consultant shall maintain such coverage continuously for a period of at least three years after the completion of the work under this Agreement. Consultant shall purchase a one (1) year extended reporting period A) if the retroactive date is advanced past the effective date of this Agreement; B) if the policy is cancelled or not renewed; or C) if the policy is replaced by another claims-made policy with a retroactive date subsequent to the effective date of this Agreement. (iv) All required insurance coverages, except for the professional liability coverage, shall contain or be endorsed to provide waiver of subrogation in favor of the City, its officials, officers, employees, agents, and volunteers or shall specifically allow Consultant or others providing insurance evidence in compliance with these specifications to waive their right of recovery prior to a loss. Consultant hereby waives its own right of recovery against City, and shall require similar written express waivers and insurance clauses from each of its subconsultants.
(v) The limits set forth herein shall apply separately to each insured against whom claims are made or suits are brought, except with respect to the limits of liability. Further the limits set forth herein shall not be construed to relieve the Consultant from liability in excess of such coverage, nor shall it limit the Consultant’s indemnification obligations to the City and shall not preclude the City from taking such other actions available to the City under other provisions of the Agreement or law. k. Qualifying Insurers
(i) All policies required shall be issued by acceptable insurance companies, as determined by the City, which satisfy the following minimum requirements:
(1) Each such policy shall be from a company or
companies with a current A.M. Best's rating of no less than A:VII and admitted to transact in the business of insurance in the State of California, or otherwise allowed to place insurance through surplus line brokers under applicable provisions of the California Insurance Code or any federal law.
l Additional Insurance Provisions
(i) The foregoing requirements as to the types and limits of insurance coverage to be maintained by Consultant, and any approval of said insurance by the City, is not intended to and shall not in any manner limit or qualify the liabilities and obligations otherwise assumed by the Consultant pursuant to this Agreement, including, but not limited to, the provisions concerning indemnification.

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(ii) If at any time during the life of the Agreement, any policy of insurance required under this Agreement does not comply with these specifications or is canceled and not replaced, City has the right but not the duty to obtain the insurance it deems necessary and any premium paid by City will be promptly reimbursed by Consultant or City will withhold amounts sufficient to pay premium from Consultant payments. In the alternative, City may cancel this Agreement. (iii) The City may require the Consultant to provide complete copies of all insurance policies in effect for the duration of the Project. (iv) Neither the City nor the City Council, nor any member of the City Council, nor any of the officials, officers, employees, agents or volunteers shall be personally responsible for any liability arising under or by virtue of this Agreement. m. Subconsultant Insurance Requirements. Consultant shall not allow any subcontractors or subconsultants to commence work on any subcontract until they have provided evidence satisfactory to the City that they have secured all insurance required under this section. Policies of commercial general liability insurance provided by such subcontractors or subconsultants shall be endorsed to name the City as an additional insured using ISO form CG 20 38 04 13 or an endorsement providing the exact same coverage. If requested by Consultant, City may approve different scopes or minimum limits of insurance for particular subcontractors or subconsultants.

17. Indemnification.
a. To the fullest extent permitted by law, Consultant shall defend (with counsel reasonably approved by the City), indemnify and hold the City, its elected and appointed officials, officers, employees, agents, and authorized volunteers free and harmless from any and all claims, demands, causes of action, suits, actions, proceedings, costs, expenses, liability, judgments, awards, decrees, settlements, loss, damage or injury of any kind, in law or equity, to property or persons, including wrongful death, (collectively, “Claims”) in any manner arising out of, pertaining to, or incident to any alleged acts, errors or omissions, or willful misconduct of Consultant, its officials, officers, employees, subcontractors, consultants or agents in connection with the performance of the Consultant’s services, the Project, or this Agreement, including without limitation the payment of all damages, expert witness fees, attorneys’ fees and other related costs and expenses. This indemnification clause excludes Claims arising from the sole negligence or willful misconduct of the City. Consultant's obligation to indemnify shall not be restricted to insurance proceeds, if any, received by the City, the City Council, members of the City Council, its employees, or authorized volunteers. Consultant’s indemnification obligation shall survive the expiration or earlier termination of this Agreement.
b. If Consultant’s obligation to defend, indemnify, and/or hold harmless arises out of Consultant’s performance as a “design professional” (as that term is defined under Civil Code section 2782.8), then, and only to the extent required by Civil Code section 2782.8, which is fully incorporated herein, Consultant’s indemnification obligation shall be limited to the extent which the Claims arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant in the performance of the services or this Agreement, and, upon Consultant obtaining a final adjudication by a court of competent jurisdiction, Consultant’s liability Packet Page. 703

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for such claim, including the cost to defend, shall not exceed the Consultant’s proportionate percentage of fault.

18. California Labor Code Requirements. Consultant is aware of the requirements of California Labor Code Sections 1720 et seq. and 1770 et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq., ("Prevailing Wage Laws"), which require the payment of prevailing wage rates and the performance of other requirements on certain “public works” and “maintenance” projects. If the Services are being performed as part of an applicable “public works” or “maintenance” project, as defined by the Prevailing Wage Laws, Consultant agrees to fully comply with such Prevailing Wage Laws, if applicable. Consultant shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and harmless from any claims, liabilities, costs, penalties or interest arising out of any failure or alleged failure to comply with the Prevailing Wage Laws. It shall be mandatory upon the Consultant and all subcontractors to comply with all California Labor Code provisions, which include but are not limited to prevailing wages (Labor Code Sections 1771, 1774 and 1775), employment of apprentices (Labor Code Section 1777.5), certified payroll records (Labor Code Sections 1771.4 and 1776), hours of labor (Labor Code Sections 1813 and 1815) and debarment of contractors and subcontractors (Labor Code Section 1777.1).
[***IF CITY IS AWARE THAT THE CONSULTANT WILL PERFORM WORK

SUBJECT TO PREVAILING WAGE LAW, PLEASE CONTACT LEGAL COUNSEL TO OBTAIN GUIDANCE REGARDING REVISING THE FOLLOWING PROVISION***]If the Services are being performed as part of an applicable “public works” or “maintenance” project, then pursuant to Labor Code Sections 1725.5 and 1771.1, the Consultant and all subconsultants performing such Services must be registered with the Department of Industrial Relations. Consultant shall maintain registration for the duration of the Project and require the same of any subconsultants, as applicable. This Project may also be subject to compliance monitoring and enforcement by the Department of Industrial Relations. It shall be Consultant’s sole responsibility to comply with all applicable registration and labor compliance requirements.

19. Verification of Employment Eligibility. By executing this Agreement, Consultant verifies that it fully complies with all requirements and restrictions of state and federal law respecting the employment of undocumented aliens, including, but not limited to, the Immigration Reform and Control Act of 1986, as may be amended from time to time, and shall require all subconsultants and sub-subconsultants to comply with the same.

20. Laws and Venue. This Agreement shall be interpreted in accordance with the laws of the State of California. If any action is brought to interpret or enforce any term of this Agreement, the action shall be brought in a state or federal court situated in the County of San Bernardino, State of California.

21. Termination or Abandonment
a. City has the right to terminate or abandon any portion or all of the work under this Agreement by giving ten (10) calendar days’ written notice to Consultant. In such event, City shall be immediately given title and possession to all original field notes, drawings and specifications, written reports and other documents produced or developed for that portion of the Packet Page. 704

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work completed and/or being abandoned. City shall pay Consultant the reasonable value of services rendered for any portion of the work completed prior to termination. If said termination occurs prior to completion of any task for the Project for which a payment request has not been received, the charge for services performed during such task shall be the reasonable value of such services, based on an amount mutually agreed to by City and Consultant of the portion of such task completed but not paid prior to said termination. City shall not be liable for any costs other than the charges or portions thereof which are specified herein. Consultant shall not be entitled to payment for unperformed services, and shall not be entitled to damages or compensation for termination of work.
b. Consultant may terminate its obligation to provide further services under this Agreement upon thirty (30) calendar days’ written notice to City only in the event of substantial failure by City to perform in accordance with the terms of this Agreement through no fault of Consultant.

22. Attorneys’ Fees. In the event that litigation is brought by any Party in connection with this Agreement, the prevailing Party shall be entitled to recover from the opposing Party all costs and expenses, including reasonable attorneys’ fees, incurred by the prevailing Party in the exercise of any of its rights or remedies hereunder or the enforcement of any of the terms, conditions, or provisions hereof. The costs, salary, and expenses of the City Attorney’s Office in enforcing this Agreement on behalf of the City shall be considered as “attorneys’ fees” for the purposes of this Agreement.

23. Responsibility for Errors. Consultant shall be responsible for its work and results under this Agreement. Consultant, when requested, shall furnish clarification and/or explanation as may be required by the City’s representative, regarding any services rendered under this Agreement at no additional cost to City. In the event that an error or omission attributable to Consultant’s professional services occurs, Consultant shall, at no cost to City, provide all other services necessary to rectify and correct the matter to the sole satisfaction of the City and to participate in any meeting required with regard to the correction.

24. Prohibited Employment. Consultant shall not employ any current employee of City to perform the work under this Agreement while this Agreement is in effect.

25. Costs. Each Party shall bear its own costs and fees incurred in the preparation and negotiation of this Agreement and in the performance of its obligations hereunder except as expressly provided herein.

26. Documents. Except as otherwise provided in “Termination or Abandonment,” above, all original field notes, written reports, Drawings and Specifications and other documents, produced or developed for the Project shall, upon payment in full for the services described in this Agreement, be furnished to and become the property of the City.

27. Organization. Consultant shall assign [***INSERT NAME***] as Project Manager.

The Project Manager shall not be removed from the Project or reassigned without the prior written consent of the City.

28. Limitation of Agreement. This Agreement is limited to and includes only the work included in the Project described above.

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29. Notice. Any notice or instrument required to be given or delivered by this Agreement may be given or delivered by depositing the same in any United States Post Office, certified mail, return receipt requested, postage prepaid, addressed to the following addresses and shall be effective upon receipt thereof:

CITY:

City of San Bernardino
Vanir Tower, 290 North D Street
San Bernardino, CA 92401
Attn: [***INSERT DEPARTMENT HEAD
TITLE OR “City Manager”***]
With Copy To:

City of San Bernardino
Vanir Tower, 290 North D Street
San Bernardino, CA 92401
Attn: City Attorney
CONSULTANT:
[***INSERT NAME, ADDRESS & CONTACT
PERSON***]

30. Third Party Rights. Nothing in this Agreement shall be construed to give any rights or benefits to anyone other than the City and the Consultant.

31. Equal Opportunity Employment. Consultant represents that it is an equal opportunity employer and that it shall not discriminate against any employee or applicant for employment because of race, religion, color, national origin, ancestry, sex, age or other interests protected by the State or Federal Constitutions. Such non-discrimination shall include, but not be limited to, all activities related to initial employment, upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination.

32. Entire Agreement. This Agreement, including Exhibit “A,” represents the entire understanding of City and Consultant as to those matters contained herein, and supersedes and cancels any prior or contemporaneous oral or written understanding, promises or representations with respect to those matters covered hereunder. Each Party acknowledges that no representations, inducements, promises, or agreements have been made by any person which are not incorporated herein, and that any other agreements shall be void. This is an integrated Agreement.

33. Severability. If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such determination shall not affect the validity or enforceability of the remaining terms and provisions hereof or of the offending provision in any other circumstance, and the remaining provisions of this Agreement shall remain in full force and effect.

34. Successors and Assigns. This Agreement shall be binding upon and shall inure to the benefit of the successors in interest, executors, administrators and assigns of each Party to this Agreement. However, Consultant shall not assign or transfer by operation of law or otherwise Packet Page. 706

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any or all of its rights, burdens, duties or obligations without the prior written consent of City. Any attempted assignment without such consent shall be invalid and void.

35. Non-Waiver. The delay or failure of either Party at any time to require performance or compliance by the other Party of any of its obligations or agreements shall in no way be deemed a waiver of those rights to require such performance or compliance. No waiver of any provision of this Agreement shall be effective unless in writing and signed by a duly authorized representative of the Party against whom enforcement of a waiver is sought. The waiver of any right or remedy with respect to any occurrence or event shall not be deemed a waiver of any right or remedy with respect to any other occurrence or event, nor shall any waiver constitute a continuing waiver.

36. Time of Essence. Time is of the essence for each and every provision of this Agreement.

37. Headings. Paragraphs and subparagraph headings contained in this Agreement are included solely for convenience and are not intended to modify, explain, or to be a full or accurate description of the content thereof and shall not in any way affect the meaning or interpretation of this Agreement.

38. Amendments. Only a writing executed by all of the Parties hereto or their respective successors and assigns may amend this Agreement.

39. City’s Right to Employ Other Consultants. City reserves its right to employ other consultants, including engineers, in connection with this Project or other projects.

40. Prohibited Interests. Consultant maintains and warrants that it has neither employed nor retained any company or person, other than a bona fide employee working solely for Consultant, to solicit or secure this Agreement. Further, Consultant warrants that it has not paid nor has it agreed to pay any company or person, other than a bona fide employee working solely for Consultant, any fee, commission, percentage, brokerage fee, gift or other consideration contingent upon or resulting from the award or making of this Agreement. For breach or violation of this warranty, City shall have the right to rescind this Agreement without liability. For the term of this Agreement, no official, officer or employee of City, during the term of his or her service with City, shall have any direct interest in this Agreement, or obtain any present or anticipated material benefit arising therefrom.

41. Counterparts. This Agreement may be executed in one or more counterparts, each of which shall be deemed an original. All counterparts shall be construed together and shall constitute one single Agreement.

42. Authority. The persons executing this Agreement on behalf of the Parties hereto warrant that they are duly authorized to execute this Agreement on behalf of said Parties and that by doing so, the Parties hereto are formally bound to the provisions of this Agreement.

43. Electronic Signature. Each Party acknowledges and agrees that this Agreement may be executed by electronic or digital signature, which shall be considered as an original signature for all purposes and shall have the same force and effect as an original signature.

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44. [***DELETE SECTION IF THESE PENALTIES WILL NOT BE USED***] Disciplinary Actions in Phases for Non-Performance. Failure for Consultant to perform its obligations under this Agreement or comply with the Performance Indicators may result in disciplinary action as follows:
(i) Informal Warning (Written or Verbal). Consultant is given a warning in regards to non-performance. If a verbal warning is issued, it will be confirmed with an electronic correspondence to the Consultant.
(ii) Formal Written Warning. A formal written warning is issued to Consultant pursuant to Section 29 of this Agreement. Consultant must respond within 5 to 10 days of receipt of the formal warning. Upon response from the Consultant, Consultant shall be provided a reasonable time to make corrections to their performance. This time period (iii) Formal Penalty Issued. A penalty of 15% of the Consultant’s current invoice amount or annual contract amount is deducted for non-performance after previous warnings have been issued.
(iv) Termination of Contract. If the performance has not been corrected after all warnings and previous penalties have been exhausted, City may terminate the contract pursuant to Section 21 of this Agreement.
[SIGNATURES ON FOLLOWING PAGE]
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SIGNATURE PAGE FOR PROFESSIONAL SERVICES AGREEMENT

BETWEEN THE CITY OF SAN BERNARDINO
AND [***INSERT NAME***]
IN WITNESS WHEREOF, the Parties have executed this Agreement as of the date first written above.

CITY OF SAN BERNARDINO
APPROVED BY:

Rochelle Clayton
Acting City Manager
ATTESTED BY:

Genoveva Rocha, CMC
City Clerk
APPROVED AS TO FORM:

Best Best & Krieger LLP
City Attorney

CONSULTANT
Signature
Name
Title
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EXHIBIT A
[***ATTACH OR INSERT: Scope of Services / Schedule of Charges and Payments / Activity Schedule***]
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[***IF NO PERFORMANCE INDICATORS WILL BE USED INSERT “NOT APPLICABLE” IN EXHIBIT B***]

EXHIBIT B

KEY PERFORMANCE INDICATORS OR PERFORMANCE REQUIREMENTS

1. Performance Expectations
• A Performance Measurement Plan (“Performance Plan”) will be developed by the City [***INSERT DEPARTMENT***], and will be reviewed on a quarterly basis. • Consultant will track and document all performance measures identified in the Performance Plan. Measures will include, but a not limited to the measures listed below:
• Consultant will develop and distribute, electronically, a monthly summary report showing the current status and 12 month trend of each performance measure • Consultant will attend quarterly meetings scheduled by the City [***INSERT DEPARTMENT***]and present and discuss performance measures • Consultant will track all cost savings for all orders requested by Waste Resources and will report their total Cost Savings on a quarterly basis

2. Performance Measures

1. Safety:
a. Definition: the condition of being protected from or unlikely to cause danger, risk, or injury
b. Safety Measures is related to PW projects when a contractor is conducting work on a county facility and/or delivery materials and services to a county facility

2. Quality:
a. Definition: the standard of something as measured against other things of a similar kind; the degree of excellence of something.
b. Quality Measure is related to final result of a product or service. Ex. was the monitor installed correctly, crooked, upside down? Were monthly/annual inspections done correctly/on time, were they incomplete.

3. Cost Savings:
a. Definition: a reduction in expenses, especially in business b. Cost Savings Measure is related savings that a vendor makes and passes on to the County.

4. On-Time Delivery:
a. Definition: On Time Delivery or OTD refers to a key performance indicator measuring the rate of finished product and deliveries made in time. This rate is expressed in a total number of units delivered within a set period defined by the customer and the supplier.
b. On-Time Delivery measure is related to service contracts, were the samples delivered on time to the lab. This can also refer to pick-up services such as with environmental contracts that deal with hazardous samples Packet Page. 711

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EXHIBIT C

FEDERAL REQUIREMENTS
[***INSERT APPLICABLE FEDERAL REQUIREMENTS – REQUIREMENTS WILL CHANGE BASED ON FUNDING SOURCE***]
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Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino CONFIDENTIAL | Document No. 1 - Technical Proposal

CITY OF SAN BERNARDINO

REQUEST FOR PROPOSALS
RFP F-26-1055

PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES

TECHNICAL PROPOSAL
DOCUMENT NO. 1
Submitted by:

Intrepida Group Inc
108 Hamburg Tpke, Bloomingdale, New Jersey 07403
Telephone: +1 973 283-5968
Email: [email protected]
Primary Contact: Brian Rzucidlo, President
Proposal Due Date: June 2, 2026 | Before 3:00 PM
Submitted via: Planetbids electronic system
Packet Page. 713
Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino CONFIDENTIAL | Document No. 1 - Technical Proposal
SECTION 1: EXECUTIVE SUMMARY
Intrepida Group Inc is pleased to submit this Technical Proposal to the City of San Bernardino ("City") in response to RFP F-26-1055 for Pre-Employment Background Screening Services. We have read the RFP in full, understand the scope of services described in Exhibit A, and confirm that we take no exceptions or deviations from the RFP or the proposed Professional Services Agreement attached as Exhibit B.

Intrepida Group Inc. (“Intrepida”) is a New Jersey-based professional services and SDVOSB government contracting company providing administrative management, compliance support, consulting, workforce support, and operational solutions for federal, state, and municipal clients.

Intrepida specializes in coordinating secure, compliant, and technology-driven service solutions through strategic partnerships and subcontractor relationships.

For this engagement, Intrepida Group Inc. has partnered with Horus North America LLC as subcontractor and technical screening provider. Horus North America is the United States operating company of The Horus Intelligence Group, a privately owned specialist provider of pre-employment background screening, open-source intelligence, and corporate investigations with more than twenty years of experience. Horus has delivered background screening services to universities, pharmaceutical companies, public-sector agencies, and life-sciences organizations across North America and internationally. Collectively, the Horus group processes approximately 12,000 screening checks annually across a portfolio of long-tenured public and private sector clients.

Why Intrepida Group Inc is the Right Partner for the City Our proposal offers the City four characteristics rarely found together in the background screening market:
• FCRA-certified and fully bonded operations. Horus operates a fully FCRA-compliant screening programme. We are fully bonded as required by the RFP.
• Proprietary technology integrated with NEOGOV. Our Horus Online Screening System (HOSS) is a secure, web-based platform that will be integrated with the City's NEOGOV HR system, enabling seamless data synchronisation, user management, and workflow automation across all HR and recruitment processes, as required by Exhibit A, Section 6. • Accredited information security. Horus operates an ISO 27001-certified information security management system with AES-256 encryption at rest, documented Business Continuity provisions, and 99.99% application availability.
• Comprehensive California-compliant screening. We deliver every service listed in Exhibit A - SSN verification, criminal records (county, state, federal), sex offender registry, driving records, employment verification, professional licence verification, credit reports, and risk management scanning - all conducted in compliance with the FCRA, the California Investigative Consumer Reporting Agencies Act (ICRAA), and the California Consumer Privacy Act (CCPA).

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Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino CONFIDENTIAL | Document No. 1 - Technical Proposal
Understanding of the Requirement
The City requires a vendor able to deliver comprehensive, timely, and legally compliant preemployment background screening for prospective employees and volunteers, with online intake, NEOGOV integration, a five-business-day turnaround, identity theft red flag compliance, and robust confidentiality protections. Horus understands these requirements in full and is prepared to deliver from contract commencement.

Statement of No Deviations from the RFP
"The undersigned hereby submits its proposal and, by doing so, agrees to furnish services to the City in accordance with the Request for Proposal (RFP), and to be bound by the terms and conditions of the RFP."
Intrepida Group Inc takes no exceptions or deviations from the RFP or the proposed Professional Services Agreement, including all insurance and indemnification provisions.

Authorised Signature:

Print Name:

Brian Rzucidlo
Title:

President
Date:
06-02-2026
Packet Page. 715
Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino CONFIDENTIAL | Document No. 1 - Technical Proposal
SECTION 2: TABLE OF CONTENTS
Section 1: Executive Summary
Section 2: Table of Contents
Section 3: Identification of Proposer
Section 4: Staffing Resources
Section 5: Fiscal Stability
Section 6: Experience and Technical Competence
Section 7: Proposed Method to Accomplish the Work
Section 8: Fee Proposal Summary
Section 9: Insurance
Section 10: Litigation History
Section 11: Other Information
Section 12: Certification of Proposal
Section 13: Appendices
Document 2: Fee Proposal / Vendor Quote Form (separate document) Document 3: Acknowledgement of Insurance Requirements (separate document) Packet Page. 716
Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino CONFIDENTIAL | Document No. 1 - Technical Proposal
SECTION 3: IDENTIFICATION OF PROPOSER
Legal Name of Company Intrepida Group Inc
Legal Form of Company Corporation
State of Formation New Jersey
Federal Tax ID (EIN) 39-3040318
Principal Address 108 Hamburg Tpke, Bloomingdale, NJ 07403-1248 Subcontractor Company Horus North America LLC
California Business License No. Horus confirms it will obtain any required California business registration or licensing prior to contract commencement.

Primary Contact Name Brian Rzucidlo
Primary Contact Title President
Primary Contact Address 108 Hamburg Tpke, Bloomingdale, NJ 07403 Primary Contact Telephone +1 973 283-5968
Primary Contact Email [email protected]
Intrepida Group Inc. is a New Jersey-based corporation and SDVOSB-certified government contracting company providing administrative management, compliance support, consulting, workforce support, and operational solutions for federal, state, and municipal clients. Intrepida specializes in coordinating secure, compliant, and technology-driven service solutions through strategic partnerships and subcontractor relationships.

For this engagement, Intrepida Group Inc. has partnered with Horus North America LLC as a subcontractor and technical screening provider. Horus North America LLC is a Texas Limited Liability Company and the United States operating subsidiary of The Horus Intelligence Group, a privately owned specialist intelligence and screening firm with more than twenty years of continuous operation. Horus North America was established to deliver the full range of the Group’s preemployment screening, open-source intelligence, and corporate investigations capabilities to clients throughout the United States.

The Horus Intelligence Group provides executive oversight and access to global research infrastructure, while technical screening delivery, compliance operations, and platform support for this engagement will be managed by Horus North America LLC under subcontract to Intrepida Group Inc.

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Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino CONFIDENTIAL | Document No. 1 - Technical Proposal
SECTION 4: STAFFING RESOURCES
4a. Firm Staffing and Key Personnel
The City will be served through a dedicated screening and project support team led by Intrepida Group Inc. as Prime Contractor, with technical screening personnel and operational resources provided by Horus North America LLC and the Horus Intelligence Group under subcontract. The combined team includes experienced screening professionals, investigators, compliance personnel, technology specialists, and trained research staff available to support peak operational demand. The table below identifies the proposed personnel and their respective roles for the City account.

Name Title / Role Role on San Bernardino Account
Doni Whitlow Business Manager / Head of
Screening, Horus North America
Dedicated Client Manager; primary City
contact; sign-off on all reportable findings
Brad Berwick Senior Investigator, Horus North
America
Senior investigator for complex cases, lawenforcement-adjacent backgrounds, and escalations
Phillip Van Saun Executive Director, Risk,
Security & Resilience, Horus NA
Senior advisory on risk-based criminal history
evaluation and policy development
Lewis Eakins Senior Investigator, Horus North
America
Safety-sensitive role screening; law
enforcement background; 40+ years
experience
Joiner Hughes Investigator / Background
Researcher
Background checks per SOPs; OSINT intern
background (Alabama Law Enforcement
Agency)
Denice Smith Investigator / Background
Researcher
Background checks per SOPs; criminal
justice and legal clerk background
Bethany Berwick Investigator / OSINT Analyst Background research and OSINT-supported checks for senior / sensitive roles
Kerry Taberner BSc
(Hons)
Head of Screening, Horus
Intelligence Group
Operational oversight of global research
team; senior backstop
Lauren Chapman Deputy Head of Screening,
Horus Intelligence Group
Report review, work assignment, training of
new researchers
Clarissa SippleAsher MA MScDeputy Head of Screening,
Horus Intelligence Group
Complex case support and OSINT-related
screening
Richard Kirkby Chief Technology Officer, Horus
Intelligence Group
Executive responsibility for HOSS platform
and NEOGOV integration
Tel Folkman CPP Director of Screening Services,
Horus Intelligence Group
Executive oversight; governance; quarterly
contract review
Jonathan Whiteley CEO & Owner, The Horus
Intelligence Group
Ultimate executive accountability and final
escalation point
Packet Page. 718
Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino CONFIDENTIAL | Document No. 1 - Technical Proposal
Three principal subcontractor personnel will be responsible for supporting the City engagement under the direction of Intrepida Group Inc. as Prime Contractor. Select team members will be available to attend any finalist interview or in-person presentation if invited by the City:
• Doni Whitlow – Business Manager, Horus North America / Head of Screening (Dedicated Client Manager and primary operational point of contact)
• Brad Berwick – Senior Investigator, Horus North America • Richard Kirkby – Chief Technology Officer, Horus Intelligence Group (HOSS platform and NEOGOV integration lead)
Team Organization and Biographies
The City account operates within a four-tier quality assurance structure: Researcher -> Deputy Head of Screening -> Head of Screening (Doni Whitlow) -> Director of Screening Services (Tel Folkman CPP) -> CEO (Jonathan Whiteley). Every reportable finding is reviewed at a minimum at two levels before release to the City. Doni Whitlow personally signs off on every report before it is released.

Detailed one-page professional resumes for all key personnel are provided at Appendix A.

Doni Whitlow (5 years with Horus) - Business Manager, Horus North America / Head of Screening for the City engagement. 15 years of strategic HR experience focused on Project Management and HRIS. Bachelor's degree in Business Management (Southern University, Baton Rouge); MBA (Texas Southern University). Texas Private Investigators (PI) Licence holder.

Richard Kirkby (5 years with Horus) - Chief Technology Officer, Horus Intelligence Group. Leads the Horus Technology function and has executive responsibility for the HOSS platform and all client integrations, including the NEOGOV integration for the City.

Tel Folkman CPP (10+ years with Horus) - Director of Screening Services. 22 years in the Intelligence Corps of the British Army. Certified Protection Professional (CPP). Extensive expertise in personal information security risk under UK DPA 2018 and GDPR.

Brad Berwick (2 years with Horus) - Senior Investigator. Former US Secret Service Agent (12 years); former Head of Investigations EMEA for a major oil and gas multinational. Extensive experience in security assessments, fraud investigations, and courtroom testimony.

Phillip Van Saun (Current) - Executive Director of Risk, Security and Resilience. Previously Executive Director, Risk, Security & Resilience, University of California Office of the President.

Presidential Service Award recipient (1990). Lecturer in enterprise risk management.

Lewis Eakins (Current) - Senior Investigator. 40+ years of law enforcement, emergency management, and private investigations experience. Former VP for Public Safety, Ivy Tech Community College; former Chief Security Officer, Idaho State University.

Kerry Taberner BSc (Hons) (10 years with Horus) - Head of Screening, Horus Intelligence Group.

Manages two Deputy Heads and ten researchers; approximately 12,000 checks per annum.

Counterfeit Document Identification training (Metropolitan Police Service); Advanced i2 Analyst Notebook.

Packet Page. 719
Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino CONFIDENTIAL | Document No. 1 - Technical Proposal
Lauren Chapman (4.5 years with Horus) - Deputy Head of Screening. Oversees day-to-day administration, edits reports, assigns work, delivers training. DBS Counter-signatory.

Clarissa Sipple-Asher MA(Hons) MSc(Dist) (2 years with Horus) - Deputy Head of Screening.

Trained in OSINT, geopolitics, dark-web research (Liferaft Navigator), and Sayari research tools.

Fluent Italian. Satellite data analysis background.
4b. Subcontractors
Intrepida Group Inc. will serve as the Prime Contractor and contract management entity for this engagement. Horus North America LLC will serve as subcontractor and technical screening provider responsible for the delivery of background screening operations, investigative support, compliance review, technology platform management, and NEOGOV integration services.

Horus North America LLC performs the proposed screening services using its in-house personnel and technical resources. The only specialist third-party provider proposed is TrustID, used exclusively for biometric identity validation services. • TrustID - authenticates government-issued identity documents and performs live-photograph biometric matching. TrustID operates under a written commercial agreement with Horus and is subject to Horus's annual third-party assurance review covering performance and information security posture.

The NEOGOV integration build and technical implementation will be undertaken by Horus North America LLC under the direction of Richard Kirkby, Chief Technology Officer.

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Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino CONFIDENTIAL | Document No. 1 - Technical Proposal
SECTION 5: FISCAL STABILITY
Intrepida Group Inc., as Prime Contractor, maintains the administrative and contractual responsibility for this engagement. Technical screening operations and supporting financial capability for service delivery are provided through Horus North America LLC and the Horus Intelligence Group as subcontractor and technical service provider.

The Horus Intelligence Group has operated continuously for over twenty years, maintaining a stable financial position and growing client base across the United States, United Kingdom, and continental Europe. The Group processes approximately 12,000 background screening checks per annum and holds long-tenured contracts with major public and private sector clients including the University of Oxford (since 2006), UCB Pharma (since 2019), and Charles River Laboratories (since 2016).

The following evidence of corporate stability is submitted as appendices to this proposal:
• Commercial Credit Rating Report: A current report from Dun & Bradstreet or Experian evidencing the credit standing of Horus North America LLC. (See Appendix C.) • Financial Institution Letter: A letter from Horus's financial institution confirming the current line of credit available to the firm. (See Appendix C.)
• Audited Financial Statements: The most recent audited financial statements for Horus North America LLC, certified by a CPA. Submitted on a confidential basis, not subject to public disclosure pursuant to California Public Records Act exemptions. (See Appendix C.) Packet Page. 721
Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino CONFIDENTIAL | Document No. 1 - Technical Proposal
SECTION 6: EXPERIENCE AND TECHNICAL COMPETENCE
6a. Experience
Years in Business and Minimum Qualification
Intrepida Group Inc. serves as Prime Contractor and contract management entity for this proposal.

Technical screening operations, compliance services, investigative support, and platform delivery will be performed by Horus North America LLC as subcontractor and technical service provider.

The Horus Intelligence Group has provided pre-employment background screening continuously for over twenty years. Horus North America LLC, its United States operating company formed in Texas, has provided background screening services to US clients for four or more years, meeting the minimum experience requirement stated in the RFP. The Group has held public sector and institutional contracts continuously since its founding, including with universities, pharmaceutical companies, and government-adjacent organisations across the United States and United Kingdom.

How Our Experience Meets the City's Goals
Through its subcontractor Horus North America LLC, Intrepida provides a precise match to every service listed in Exhibit A, including SSN verification, name and address trace, date of birth confirmation, seven-year criminal records (county, state, and federal), seven-year residence history, lifetime/seven-year driving records, MVR licence validity, risk management scanning, seven-year employment verification (two prior employers), credit reports (for financial-responsibility roles only), and professional licence verification.

All screening services are performed in compliance with the FCRA, the California Investigative Consumer Reporting Agencies Act (ICRAA), the California Consumer Privacy Act (CCPA), California AB 1008 (Fair Chance Act), and all other applicable California and federal laws and regulations.

The Horus Online Screening System (HOSS) provides a fully compliant online intake workflow for applicants and volunteers, supports NEOGOV integration, delivers reports within the required fivebusiness-day turnaround period, and includes built-in identity theft red flag detection procedures consistent with 16 CFR Part 681.

Local Experience and Knowledge of California Regulatory Requirements Horus North America LLC possesses extensive experience with California-specific regulatory requirements governing background screening services, including the California Investigative Consumer Reporting Agencies Act (ICRAA), California Consumer Privacy Act (CCPA), California Labor Code Section 432.7 relating to arrest records, and California AB 1008 / Fair Chance Act requirements governing the use of criminal history information in employment decisions.

Screening packages and workflows proposed for the City of San Bernardino will be structured to comply fully with these California-specific requirements alongside all applicable federal FCRA obligations.

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Three Client References
Reference 1 - University of Oxford
Organisation University of Oxford
Contact Amanda Whelan
Address The Old Observatory, South Parks Road, Oxford OX1 3RQ, United Kingdom Telephone +44 (0)1865 282216
Email [email protected]
Scope Pre-employment background screening: academic, research and professional services hires. Identity verification, criminal record (UK and international), employment verification, academic verification.

Est. Annual Value GBP 185,000 (approx. USD 230,000)
Contract Period 2006 to present (20 years) - ongoing
Reference 2 - UCB Pharma
Organisation UCB Pharma
Contact Les O'Gorman
Address 216 Bath Road, Slough SL1 3WE, United Kingdom
Telephone +44 (0)1753 534655
Email [email protected]
Scope Pre-employment screening for a multi-national pharmaceutical company across multiple jurisdictions, including regulated and safety-sensitive roles.

Identity, criminal history, employment, credit, professional licences.

Est. Annual Value GBP 900,000 (approx. USD 1,130,000)
Contract Period 2019 to present (7 years) - ongoing
Reference 3 - Charles River Laboratories
Organisation Charles River Laboratories
Contact Marc Viethen
Address Domaine des Oncins - BP 109, 69562 l'Arbresle cedex, France Telephone +33 4 7401 6952
Email [email protected]
Scope International pre-employment screening for a life-sciences CRO. Criminal record checks across Europe and North America, employment and education verification.

Est. Annual Value GBP 300,000 (approx. USD 377,000)
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Contract Period 2016 to present (10 years) - ongoing
6b. Three Most Relevant Service Contracts (Last Five Years) Project 1 - University of Oxford
Role of Firm Prime contractor - sole provider
Dollar Value of
Services
GBP 185,000 per annum (approx. USD 230,000)
Dollar Value of Fee Inclusive in per-check pricing
Description of
Services
Pre-employment background screening for academic, research and professional services hires. Identity verification, UK and international criminal records, employment verification, academic verification. HOSS portal used for all ordering, tracking and reporting.

Staffing Dedicated client manager (Kerry taberner); two deputy heads; team of researchers
Duration 2006 to present (20 years)
Relationship to Client Prime vendor; exclusive provider Contact Amanda Whelan - see Reference 1 above
Project 2 - UCB Pharma
Role of Firm Prime contractor - multi-jurisdiction provider Dollar Value of
Services
GBP 900,000 per annum (approx. USD 1,130,000)
Dollar Value of Fee Inclusive in per-check pricing
Description of
Services
Security consultancy for a pharmaceutical company.

Staffing Dedicated security consultant, team of researchers Duration 2019 to present (7 years)
Relationship to Client Prime vendor; exclusive provider Contact Les O'Gorman - see Reference 2 above
Project 3 - Charles River Laboratories
Role of Firm Prime contractor - international provider
Dollar Value of
Services
GBP 300,000 per annum (approx. USD 377,000)
Dollar Value of Fee Inclusive in per-check pricing
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Description of
Services
International pre-employment screening for a life-sciences CRO. In-jurisdiction criminal record checks across Europe and North America, employment and education verification.

Staffing Dedicated client manager; two deputy heads; team of researchers Duration 2016 to present (10 years)
Relationship to Client Prime vendor; exclusive provider Contact Marc Viethen - see Reference 3 above
Adverse History Disclosures (Past Five Years)
Intrepida Group Inc, together with its proposed subcontractor Horus North America LLC, answers each of the adverse history questions as follows (all answers: NONE):
• Failure to enter into a contract once selected: NONE. • Withdrawal of a proposal due to error: NONE.
• Termination or failure to complete a contract: NONE.
• Debarment by any municipal, county, state, federal or local agency: NONE. • Involvement in litigation, arbitration or mediation: NONE. • Conviction for antitrust or bid-rigging violations: NONE. • Knowing concealment of any deficiency in prior contract performance: NONE. • Falsification of information or submission of deceptive statements: NONE. • Wilful disregard for applicable rules, laws or regulations: NONE. 6c. Technical Competence
Technical screening technology, platform operations, and integration services for this engagement will be provided by Horus North America LLC under subcontract to Intrepida Group Inc. Horus’s inhouse technology capability is centred on the Horus Online Screening System (HOSS):
• Secure, web-based application accessible through any standard browser - no client-side software installation required.
• Hosted entirely within the United States, with data encrypted at rest (AES-256) and in transit (TLS/SSL). Deployed across multiple nodes with automatic failover; 99.99% application availability guaranteed by the cloud provider.
• Two-factor authentication required by default for all City coordinator accounts. • Full audit trail of every action on every candidate file, available to the City on demand. • API-based integration with external HR platforms. Horus has delivered prior HR system integrations (for example Workday HRIS) and will build the required NEOGOV integration for the City.
• Batch ordering support (e.g. motor vehicle records via CSV upload) and configurable screening packages per role type.
• ISO 27001-certified information security management system with documented policies covering access control, data classification, incident response, and business continuity.

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• Multi-disciplinary staff across screening, OSINT, corporate investigations, and risk consulting available to address any service requirement in the RFP.

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SECTION 7: PROPOSED METHOD TO ACCOMPLISH THE WORK

7.1 Technical Approach - Screening Services
Intrepida Group Inc., as Prime Contractor, will provide overall contract management, client coordination, and administrative oversight for the engagement. Technical screening operations, platform services, compliance review, and investigative support will be performed by Horus North America LLC under subcontract.

Online Applicant Intake (Exhibit A, Section II(I))
HOSS issues each applicant a secure, personalised online invitation. The applicant completes a customised intake form capturing all information required for the agreed screening package, including FCRA-required disclosures, written authorisation, and California ICRAA-specific consent language. Biometric identity validation (TrustID) occurs at this stage. All data is encrypted in transit and at rest from submission.

SSN Verification, Name/Address Trace, Date of Birth (Exhibit A, Section II(II)(a-c)) Horus verifies each applicant's Social Security Number through an SSN-based name and address history database, confirming the SSN was issued and associating it with the applicant's name. The address trace identifies current and prior addresses for seven years, driving jurisdiction selection for downstream checks. Aliases identified through the trace are researched accordingly. Date of birth is confirmed against identity research and government-issued ID.

Criminal Records - Seven Years, County, State, Federal (Exhibit A, Section II(II)(d)) Live searches of official government records - county court indices, statewide criminal repositories, state incarceration records, state sex offender registries, and federal PACER - in every jurisdiction associated with the applicant during the past seven years. Private databases are used only as investigative leads; all records are verified with the originating government entity. Minimum twoidentifier matching. Two-stage quality review before release to the City.

Current and Previous Residences - Seven Years (Exhibit A, Section II(II)(e)) Seven-year residence history identified through the SSN / identity research trace. Every associated county and state jurisdiction is then searched for criminal history, ensuring comprehensive geographic coverage of the applicant's residential history throughout the reporting period.

Driving Record - Lifetime Criminal / Seven-Year Violations / Licence Validity (Exhibit A, Section II(II)(fh)) MVRs obtained from the appropriate state DMV or MVR provider. Records include: (a) lifetime criminal driving history and out-of-state convictions; (b) moving violations for up to seven years; and (c) current validity of all motor vehicle licences held. Configurable as a standard or optional add-on per role type.

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Risk Management Scan (Exhibit A, Section II(II)(i))
Analytical review of the applicant's screening results as a whole to identify inconsistencies, gaps, or potential misrepresentation across identity, employment, education, criminal history, and public records. Identified inconsistencies are flagged in the report with a clear summary of the discrepancy and, where possible, the source data. Included as a standard component of every screening package at no additional charge.

Employment Verification (Exhibit A, Section II(II)(j))
Direct verification with employer HR departments or authorised verification sources for current employment and the two most recent prior employers, covering up to seven years. Discrepancies between applicant-provided and employer-verified information are clearly identified in the report.

Where an employer is unresponsive, Horus documents contact attempts on three separate business days and reopens on City request.

Credit Information (Exhibit A, Section II(II)(k))
FCRA-compliant credit reports covering up to seven years of credit history, obtained only for roles with financial responsibilities, with applicant's specific written authorisation consistent with FCRA and California ICRAA. Not obtained for roles where financial responsibility is absent.

Professional Licence Verification (Exhibit A, Section II(II)(l)) Validity and current status of all professional, trade, or government-issued licences verified directly with the issuing authority. Expired, suspended, or revoked licences are flagged in the report with current status.

Sex Offender Registry (Exhibit A, Section II(II))
National Sex Offender Registry check included in every screening package. State-level sex offender registry searches conducted in every state associated with the applicant.

Authorised Users (Exhibit A, Section III)
HOSS implements role-based access control. HR will designate Primary Authorised Users, who manage additional Authorised Users within the system. Additional users can only be added with written approval from a Primary Authorised User, enforced within the HOSS configuration.

Turnaround - Five Business Days (Exhibit A, Section 5)
Every request is acknowledged same business day and processed promptly. Complete reports delivered within five (5) business days of the official request. Individual checks are released through HOSS as soon as verified, providing real-time visibility. Where delay is anticipated, the City is notified immediately with a revised delivery estimate and justification.

Initial Consultation on Results (Exhibit A, Section VI) Horus will perform an initial consultation with a City HR representative for screening results meeting specific criteria outlined by the City. Consultation led by Doni Whitlow; covers the nature of the Packet Page. 728
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finding, its relevance to the role, and FCRA / California ICRAA adverse action options. Included at no additional charge.

Identity Theft Red Flags (Exhibit A, Section VI(i))
Horus implements policies and procedures to detect, prevent, and mitigate identity theft risk per 16 CFR Part 681 (Identity Theft Red Flags Rules). The SSN validation, address history, and TrustID biometric identity verification workflow is specifically designed to identify synthetic identity fraud, impersonation, and misrepresentation red flags. Where a red flag is identified, Horus follows documented mitigation procedures and notifies the City with recommended next steps.

NEOGOV Integration (Exhibit A, Section 6)
Integration of HOSS with the City's NEOGOV system is a mandatory requirement included in Horus's scope. The integration will achieve seamless data synchronisation, user management, and workflow automation across HR and recruitment processes, enabling the City to initiate screening orders, monitor status, and receive completed results within the NEOGOV environment. Horus confirms that the NEOGOV Open API integration approach has been technically validated and that Horus has reviewed NEOGOV's integration documentation. Horus's integration will follow a fourphase delivery model:
• Discovery (Weeks 5-6 from contract start). Joint workshop with the City's HR Technology team to confirm NEOGOV tenant configuration, in-scope screening packages, and field-level mapping. • Build (Weeks 7-9). Build of the HOSS / NEOGOV integration endpoints in development and test environments on both sides.
• Joint User Acceptance Testing (Weeks 10-11). UAT across a representative sample of orders and result types, including failure paths, with documented test cases. • Production Cutover (Week 12). Production cutover with a documented back-out path to manual HOSS portal entry. Full integration live by end of Week 12 from contract commencement.

Additional Services Offered
In addition to the services listed in Exhibit A, Horus offers the following complementary services that may benefit the City:
• Open-Source Intelligence (OSINT) Checks - detailed open-source and adverse-media background checks; particularly valuable for senior, safety-sensitive, or public-facing City roles. • Ongoing / Periodic Employee Rescreening - annual criminal record updates, MVR refresh for driving roles, and national sex offender registry rechecks for existing City employees. • Consulting and Policy Development - Horus's risk consultants can advise the City on background screening policy, risk-based criminal history evaluation, and FCRA / California ICRAA adverse action workflow design.
• Volunteer-Specific Screening Packages - cost-effective packages designed for City volunteer screening, compliant with California ICRAA requirements. • Drug Testing Coordination - coordination of pre-employment drug testing through the City's nominated laboratory, with results captured in HOSS.

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Acknowledgement of Exhibit A Requirements: The undersigned acknowledges all requirements of Exhibit A, including all categories and sub-points.

Brian Rzucidlo President _____________________ 06.02.2026

7.2 Mobilisation Plan and First-Year Schedule
Week(s) Phase Key Activities and Deliverables Lead
1 Kick-Off Contract executed; City Project Lead and Horus Client Manager (Doni Whitlow) appointed; HOSS-specific SOP supplements and screening packages finalised; authorised user list confirmed with HR.

DW/RK
2 Config HOSS configured with City screening packages per role type; data field requirements, privacy notices, FCRA/ICRAA consent, and role-based user permissions set; City coordinator accounts created.

RK/DW
3 Training User acceptance testing with City coordinators; virtual training on HOSS dashboards, candidate workflow, reporting; FCRA/California ICRAA compliance training for City HR coordinators.

DW/KT
4 Pilot Pilot screening of a representative cohort to validate end-to-end configuration; City sign-off before transition to live service.

DW/KT
5+ Live Service Steady-state screening delivery commences. NEOGOV integration build proceeds in parallel.

DW/RK
5-6 NEOGOV
Discovery
Joint discovery workshop with City HR Technology: NEOGOV tenant config, in-scope packages, field mapping.

RK
7-9 NEOGOV Build HOSS/NEOGOV integration built in dev and test environments on both sides.

RK
10-11 NEOGOV UAT Joint user acceptance testing across representative order/result types, including failure paths. Test cases documented.

RK/DW
12 NEOGOV Live Production cutover with documented back-out path. Full NEOGOV integration live.

RK
Key: DW = Doni Whitlow, RK = Richard Kirkby, KT = Kerry Taberner Packet Page. 730
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SECTION 8: FEE PROPOSAL
A detailed Fee Proposal, including the completed Vendor Quote Form and full Schedule of Charges, is submitted as a separate document: Document No. 2 - Fee Proposal and Vendor Quote Form.

Pricing for the proposed services is submitted by Intrepida Group Inc. as Prime Contractor.

Technical screening services and platform delivery will be performed by Horus North America LLC under subcontract.

All pricing is firm and fixed for the initial term of the Agreement. All prices are stated in US dollars and include all court access fees, courier costs, and direct costs of service delivery unless explicitly identified as pass-through items. The fee proposal covers: a la carte pricing for every service in Exhibit A; bundled new-hire and ongoing-employee screening package pricing; and NEOGOV integration pricing. Hourly rates for Additional Work personnel are as follows:
:

Personnel Category Title / Position Hourly Rate
(USD)
Staff Manager (Senior) Dedicated Client Manager / Head of Screening (e.g.

Doni Whitlow)
$175.00 / hr
Senior Consultant Senior Risk / Investigations Consultant (e.g. Phillip Van Saun, Lewis Eakins)
$225.00 / hr
Specialist Consultant Specialist / Senior Investigator (e.g. Brad Berwick) $175.00 / hr Staff Associate Researcher / Investigator $95.00 / hr
Day Rate (on-site) Policy workshops, training delivery, or audit support (8 hrs, exclusive of approved travel)
$1,750.00 / day
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SECTION 9: INSURANCE
Intrepida Group Inc., as Prime Contractor, confirms its ability to meet all insurance requirements set out in the proposed Professional Services Agreement (Exhibit B) and the Acknowledgement of Insurance Requirements form. Technical screening operations and related services will be performed by Horus North America LLC under subcontract. The required coverages and minimum limits are:

Coverage Type Minimum Policy Limits Required
Commercial General Liability $2,000,000 per occurrence / $4,000,000 aggregate (bodily injury, personal injury, property damage)
Automobile Liability $1,000,000 per occurrence for bodily injury and property damage Employer's Liability $1,000,000 per occurrence
Professional Liability (E&O) $1,000,000 per claim and aggregate Cyber Liability $1,000,000 per occurrence and aggregate Intrepida Group Inc. and/or its subcontractor Horus North America LLC will provide evidence of all required coverages within ten (10) calendar days of notification of selection for contract award, including Certificates of Insurance and endorsements naming the City of San Bernardino as additional insured.

The completed Acknowledgement of Insurance Requirements form is submitted as Document No. 3 Packet Page. 732
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SECTION 10: LITIGATION HISTORY
In the last five (5) years, neither Intrepida Group Inc. nor its proposed subcontractor Horus North America LLC and The Horus Intelligence Group have had litigation, arbitration, or mediation claims filed by or against them related to the provision of background screening or professional services.

No judgment, award, settlement, or order has been entered against Intrepida Group Inc. or Horus North America LLC in connection with professional services during the last five years.

Neither Intrepida Group Inc. nor Horus North America LLC has been debarred by any municipal, county, state, federal, or local agency.

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SECTION 11: OTHER INFORMATION
11a. Completion of Projects On Time and Within Budget
Through its subcontractor Horus North America LLC and the Horus Intelligence Group, Intrepida Group Inc. offers a documented record of delivering background screening services on time, within budget, and in accordance with agreed service levels.
• University of Oxford – ongoing since 2006. Long-term screening engagement with annual renewals and sustained service delivery performance.
• UCB Pharma – ongoing since 2019. Multi-jurisdictional screening services delivered successfully across international operations with continued annual renewals. • Charles River Laboratories – ongoing since 2016. International screening engagement with consistent delivery and continued client retention.

Horus’s governance framework — including weekly operational reviews, monthly KPI monitoring, and executive oversight processes — is designed to identify and address potential service risks proactively and maintain contractual service levels.

All references provided are current and available to discuss the delivery performance and operational capabilities of Horus North America LLC and Horus Intelligence Group. All three references provided are current and willing to speak to Horus's delivery record.

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11b. Community Involvement
Intrepida Group Inc. values community engagement, veteran support, and responsible corporate participation. Through its subcontractor Horus North America LLC and the Horus Intelligence Group, the proposed team has consistently supported a range of nonprofit, educational, and community initiatives.

Military Support: Support of military and veteran-related initiatives, including sponsorship of the Intelligence Corps Rugby Team in support of Army personnel and military community engagement.

Mental Health: Ongoing support for mental health initiatives and charitable organisations, including fundraising and awareness activities benefiting Mind, a leading mental health charity.

Literacy and Education: Long-term sponsorship support for educational and literacy-focused organisations, including The Story Museum in Oxford, promoting literacy and educational engagement.

Grassroots Athletics: Support of amateur and community athletics programs, including sponsorship of Oxford University Rugby Football Club (OURFC) and junior athletics initiatives associated with Bromyard Football Club.
11c. Previous Involvement with the City
Neither Intrepida Group Inc. nor Horus North America LLC has previously provided services to the City of San Bernardino. Intrepida and its subcontractor team look forward to establishing a long-term partnership with the City and demonstrating the quality, responsiveness, and reliability of the proposed services throughout the engagement.
11d. No Conflicts of Interest
Intrepida Group Inc. hereby states that neither it nor its proposed subcontractor, Horus North America LLC, has any conflict of interest in connection with providing the background screening services described in this RFP to the City of San Bernardino.

No officer, employee, or agent of Intrepida Group Inc. or Horus North America LLC has any financial interest in, or other relationship with, any City official, employee, or City-designated representative that could create a conflict of interest with the provision of the proposed services.

Neither Intrepida Group Inc. nor Horus North America LLC has offered or provided any gift, benefit, or other item of value to any City representative in connection with this RFP.

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SECTION 12: CERTIFICATION OF PROPOSAL
"The undersigned hereby submits its proposal and, by doing so, agrees to furnish services to the City in accordance with the Request for Proposal (RFP), and to be bound by the terms and conditions of the RFP."
Intrepida Group Inc. certifies that:
• This proposal has been carefully prepared and reviewed, and Intrepida Group Inc. fully supports the accuracy of the same.
• Neither Intrepida Group Inc. nor its proposed subcontractor, Horus North America LLC, has entered into any agreement, participated in any collusion, or taken any action in restraint of free competitive bidding in connection with this RFP.
• This Proposal constitutes a firm, legal, valid, and binding offer submitted by Intrepida Group Inc. • All statements contained in this Proposal are true, complete, and correct to the best of the knowledge and belief of Intrepida Group Inc.
• Intrepida Group Inc. takes no exceptions or deviations from the RFP or the proposed Professional Services Agreement.
• Intrepida Group Inc. and its proposed subcontractor Horus North America LLC are properly qualified to perform the proposed services and will obtain any required California business registration or licensing prior to contract execution.
• Neither Intrepida Group Inc. nor Horus North America LLC has any conflict of interest with regard to any other work performed for the City.

Authorised Signature:

Print Name:

Brian Rzucidlo
Title:

President
Date:

06.02.2026
Intrepida Group Inc, 108 Hamburg Tpke, Bloomingdale, NJ 07403 Telephone: +1 973 283-5968 | Email: [email protected] Packet Page. 736
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SECTION 13: APPENDICES
The following appendices are submitted with this Technical Proposal in support of Intrepida Group Inc.’s proposal as Prime Contractor:

Appendix A - Key Personnel Resumes
Doni Whitlow — Business Manager, Horus North America / Head of Screening (CITY Dedicated Client Manager)
Doni Whitlow joined Horus North America in August 2021 (5 years with Horus). Doni serves as the Business Manager for Horus North America and as the Head of Screening responsible for the CITY engagement. Doni brings 15 years of strategic HR experience with a focus on Project Management and HRIS. Doni holds a Bachelor’s degree in Business Management from Southern University, Baton Rouge, and an MBA from Texas Southern University in Houston, Texas. Doni also holds a Texas Private Investigators (PI) Licence. Responsibilities on the CITY Project include serving as the dedicated client manager and primary point of contact for CITY; oversight of all screening activity for the contract; chairing the weekly project meeting; and personal sign-off on every reportable finding before release.

Tel Folkman CPP — Senior Security Consultant and Director of Screening Services, Horus Intelligence Group
Tel Folkman has been with Horus for over ten years and is the Director of Screening Services for the Group. He served for 22 years in the Intelligence Corps of the British Army before joining Horus and has managed screening programmes (including government-level clearances) for over 20 years. Tel holds the Certified Protection Professional (CPP) qualification and has extensive expertise in personal information security risk under the UK Data Protection Act 2018 and the European GDPR (Regulation 2016/679). On the CITY Project, Tel provides executive oversight, escalation and governance, including sign-off on any material change to the screening package and quarterly executive review of contract performance.

Kerry Taberner BSc (Hons) — Head of Screening, Horus Intelligence Group Kerry Taberner has been employed by Horus for ten years, having been promoted from Deputy Head of Screening in 2019. Kerry manages a team of two Deputy Heads of Screening and ten researchers who collectively conduct approximately 12,000 screening checks per annum. She has completed extensive training in open-source research, including Counterfeit Pharmaceutical Investigations training, Counterfeit Document Identification training with the Metropolitan Police Service, and Advanced i2 Analyst Notebook training. On the CITY Project, Kerry provides operational oversight of the global research team and acts as senior backstop for Doni Whitlow.

Lauren Chapman — Deputy Head of Screening, Horus Intelligence Group Lauren Chapman has been employed by Horus for four and a half years and was promoted to Deputy Head of Screening in 2025. Lauren manages the team in Kerry Taberner’s absence, Packet Page. 737
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oversees day-to-day administration, edits reports and assigns work. She also delivers training to new team members, including some of Horus’s US-based researchers. Lauren has previously covered Employment Eligibility and DBS work and is a certified DBS Counter-signatory. On the CITY Project, Lauren supports report review, work assignment and training.

Clarissa Sipple-Asher MA(Hons) MSc(Dist) — Deputy Head of Screening, Horus Intelligence Group
Clarissa Sipple-Asher has been employed by Horus for two years and was promoted from Researcher to Deputy Head of Screening in January 2025. Clarissa assists in managing a team of ten researchers and works closely with the IT department as Company Supervisor on the Knowledge Transfer Person Programme. She has trained in open-source research and geopolitics, including lecture series in Defence and Security, Intelligence Operations, and International Diplomacy; training delivered by research software vendor Sayari; and dark-web research and navigation training with Liferaft Navigator. She speaks fluent Italian and has a background in opensource satellite data analysis. On the CITY Project, Clarissa supports complex cases and OSINTrelated screening.

Brad Berwick — Senior Investigator, Horus North America Brad Berwick joined Horus North America in 2024. Prior to this, Brad served as a US Secret Service Agent for 12 years. In 2014 he moved to a major Oil and Gas multinational as an Investigations Manager and from 2017 served as an expatriate Head of Investigations for Europe, the Middle East and Africa (EMEA), returning to the United States in 2022 as Head of Ethics and Compliance Integration and Case Management. Brad has extensive experience in security and vulnerability assessments, surveillance and counter-surveillance, fraud and misconduct investigations, preparing documents for court, and courtroom testimony. On the CITY Project, Brad supports complex cases, escalations and any investigative element on the account.

Phillip Van Saun — Executive Director of Risk, Security, and Resilience, Horus North America
Phillip Van Saun is the Executive Director of Risk, Security, and Resilience for Horus North America.

He previously held the same title at the University of California Office of the President. His work focuses on vulnerability reduction, risk and threat management, risk sensing, gaming, and decisionmaking. Phillip developed coursework and lectured in the UCLA enterprise risk and emergency management certificate programmes, and lectured in the research ethics and urban studies and planning programmes at UCSD. Following military service, Phillip served as a consultant to the White House Military Office providing crisis management training and support to White House support personnel. In 1990 he was awarded the Presidential Service Award for his service in the White House. On the CITY Project, Phillip provides senior advisory support on risk-based criminalhistory evaluation and policy development.

Lewis Eakins — Senior Investigator, Horus North America Lewis Eakins has over 40 years of law enforcement, emergency management, private investigations and consulting experience. He was most recently Vice President for Public Safety and Emergency Packet Page. 738
Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino CONFIDENTIAL | Document No. 1 - Technical Proposal
Preparedness at Ivy Tech Community College in Indiana (encompassing 19 campuses, 50+ sites and 170,000 students) and previously served as Chief Security Officer at Idaho State University and Chief of Police at Oakwood University, Alabama. On the CITY Project, Lewis advises on safetysensitive role screening and the law-enforcement-adjacent aspects of CITY’s programme.

Joiner Hughes — Investigator / Background Researcher, Horus North America Joiner Hughes graduated from Auburn University with a Bachelor of Arts in Political Science and a minor in Psychology in 2022. During her senior year at Auburn she interned with the Alabama Law Enforcement Agency (ALEA) as an Intelligence Analyst utilising OSINT. Joiner is pursuing a Master of Arts in Sociology at Auburn University alongside working for Horus North America as a researcher. On the CITY Project, Joiner conducts background screening checks against the relevant SOPs.

Denice Smith — Investigator / Background Researcher, Horus North America Denice Smith joined Horus North America after a tenure at an international corporation. Denice holds a Bachelor of Arts with a major in Criminal Justice and a minor in Administrative Law. She has worked in Houston’s Harris County criminal intake division and as a legal clerk for a law firm specialising in products liability, both of which inform her ability to gather and identify details and analyse data. On the CITY Project, Denice conducts background screening checks against the relevant SOPs.

Bethany Berwick — Investigator / OSINT Analyst, Horus North America Bethany Berwick joined Horus in 2024 and has worked as an analyst on several high-profile OSINT threat-monitoring projects across North America and the UK. She is now a leading pre-employment background screening researcher servicing multi-national clients. On the CITY Project, Bethany conducts background screening checks and OSINT-supported research where required.

Richard Kirkby — Chief Technology Officer, Horus Intelligence Group Richard Kirkby leads the Horus Technology function and has executive responsibility for the HOSS platform and any integrations required to support the CITY engagement. Richard is the primary technical contact for the CITY technical integration required.

Jonathan Whiteley — CEO and Owner, The Horus Intelligence Group Jonathan Whiteley is the Chief Executive Officer and Owner of The Horus Intelligence Group, including Horus North America. Jonathan provides ultimate executive accountability for client delivery, including final escalation of any matter that cannot be resolved at the executive management level.

Appendix B - HOSS Platform Screenshots and Sample Report Packet Page. 739
Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino CONFIDENTIAL | Document No. 1 - Technical Proposal
Sample screening DII report attached as Annex.

Appendix C - Evidence of Fiscal Stability
Packet Page. 740
Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino CONFIDENTIAL | Document No. 1 - Technical Proposal
Financial Statement – see attached
Appendix D - FCRA Certification and Bond Evidence
Evidence that Horus North America LLC, as subcontractor and technical screening provider to Intrepida Group Inc is fully bonded and that all appropriate employees and subcontractors are FCRA-certified. Include bond certificate(s), FCRA training/certification records for key personnel.

Appendix E - California Licences and Registrations
Confirmation Intrepida Group Inc. and/or Horus North America LLC will receive California business registration as required on contract award.

Appendix F - ISO 27001 Certificate
Attached ISO 27001 certification documentation for Horus Intelligence Group / Horus North America LLC
Packet Page. 741
Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino Document No. 3 - Acknowledgement of Insurance Requirements

CITY OF SAN BERNARDINO
RFP F-26-1055

PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES

ACKNOWLEDGEMENT OF INSURANCE REQUIREMENTS
DOCUMENT NO. 3
VENDOR NAME: Intrepida Group Inc
ADDRESS: 108 Hamburg Tpke, Bloomingdale, New Jersey, 07403 PHONE: +1 973 283-5968
The Proposer shall demonstrate the willingness and ability to provide the required insurance coverage as set forth in the City requirements within ten (10) calendar days of notification of selection for contract award. The insurance requirements are detailed below:

RFP F-26-1055 - PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES

MINIMUM INSURANCE REQUIREMENTS

COVERAGE TYPE MINIMUM POLICY LIMITS
Commercial General Liability $2,000,000 per occurrence / $4,000,000 aggregate
for bodily injury, personal injury, and property
damage
Automobile Liability $1,000,000 per occurrence
for bodily injury and property damage
Employer's Liability $1,000,000 per occurrence
Professional Liability
(Errors and Omissions)
$1,000,000 per claim and aggregate
Cyber Liability $1,000,000 per occurrence and aggregate Packet Page. 742
Intrepida Group Inc | RFP F-26-1055 - Pre-Employment Background Screening | City of San Bernardino Document No. 3 - Acknowledgement of Insurance Requirements ACKNOWLEDGEMENT AND CONFIRMATION:

By signing below, the Proposer acknowledges that they have reviewed the City's insurance requirements for RFP F-26-1055 and confirm their ability to meet these requirements within the specified timeframe of ten (10) calendar days from notification of selection for contract award.

Intrepida Group Inc., as Prime Contractor, confirms that it currently holds (or will obtain prior to contract execution) all insurance coverages specified above at the minimum policy limits required.

Technical screening operations and related services will be performed by Horus North America LLC under subcontract.

Intrepida Group Inc. and/or its subcontractor Horus North America LLC will provide the City with Certificates of Insurance, applicable endorsements, and evidence of the City of San Bernardino being named as an additional insured within ten (10) calendar days of award notification.

SUBMITTED BY
(Authorised Representative
Signature):

PRINT NAME: Brian Rzucidlo
TITLE: President
DATE: 06.02.2026
COMPANY: Intrepida Group Inc.

Note: This Acknowledgement confirms intent and capability to obtain the required insurance coverage. Actual Certificates of Insurance and endorsements will be provided within ten (10) calendar days of notification of contract award, as required by the RFP. The City of San Bernardino will be named as an additional insured on all applicable policies.

Packet Page. 743
Current issue date: 15 December 2025 Original approval(s):

Expiry date: 14 December 2028 ISO/IEC 27001 - 15 December 2022 Certificate identity number: 10724334
Certificate of Approval
David Derrick
________________________
Regional Director, UKAM
Issued by: LRQA Limited

LRQA Group Limited, its affiliates and subsidiaries and their respective officers, employees or agents are, individually and collectively, referred to in this clause as 'LRQA'.

LRQA assumes no responsibility and shall not be liable to any person for any loss, damage or expense caused by reliance on the information or advice in this document or howsoever provided, unless that person has signed a contract with the relevant LRQA entity for the provision of this information or advice and in that case any responsibility or liability is exclusively on the terms and conditions set out in that contract.

Issued by: LRQA Limited, 1 Trinity Park, Bickenhill Lane, Birmingham B37 7ES, United Kingdom

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Mayor and City CouncilOctober 7, 2026

Mayor and City Council
October 7, 2026