5/22/2026 Use or disclosure of data contained on this page is subject to the restriction on the title page of this proposal.
Pre-employment Background
Checking Services
In Response to
RFP 2026P032
Submitted to
Municipality of Anchorage
632 W. 6th Avenue, Suite 520
Anchorage, AK 99501
Submitted by
8105 Edgewater Dr., Suite 225 / Oakland, CA 94621
Email: [email protected] / Phone: (510) 387-0324 This proposal includes data that shall not be disclosed outside the Municipality of Anchorage and shall not be duplicated, used, or disclosed—in whole or in part—for any purpose other than to evaluate this proposal. If, however, a contract is awarded to this Offeror as a result of—or in connection with—the submission of this data, the Municipality of Anchorage shall have the right to duplicate, use, or disclose the data to the extent provided in the resulting contract. This restriction does not limit the Municipality of Anchorage’s right to use information contained in this data if it is obtained from another source without restriction. The data subject to this restriction are contained in all sheets.
PRE-EMPLOYMENT BACKGROUND CHECKING SERVICESs
RFP 2026P032
5/22/2026 Use or disclosure of data contained on this page is subject to the restriction on the title page of this proposal.
Page i
Table of Contents
1. Transmittal Letter ...............................................................................................................................3
2. Firm Qualification and Experience....................................................................................................4
2.1 Company Profile................................................................................................................................4
2.2 Background and Firm Experience .....................................................................................................5
3. References.............................................................................................................................................7
4. Online Platform....................................................................................................................................9
4.2.1 Applicant Experience ..........................................................................................................9
4.2.2 Applicant Tracking Systems (ATS) Integrations ..............................................................10
4.2.3 Automated Notifications....................................................................................................11
4.2.4 Consumer Reports.............................................................................................................11
4.2.5 e-Billing.............................................................................................................................11
5. Cost......................................................................................................................................................12 PRE-EMPLOYMENT BACKGROUND CHECKING SERVICESs
RFP 2026P032
5/22/2026 Use or disclosure of data contained on this page is subject to the restriction on the title page of this proposal.
1. Transmittal Letter
May 22, 2026
Municipality of Anchorage
Purchasing Department
632 W. Sixth Avenue, Suite 520
Anchorage, AK 99501
RE: RFP 2026P032 – Provide Pre-employment Background Checking Services Dear Evaluation Committee,
Accurate C&S Services, Inc. dba Accurate Screens is pleased to submit this proposal in response to RFP 2026P032 for pre-employment background checking services for the Municipality of Anchorage.
Accurate Screens understands the Municipality of Anchorage is seeking a qualified and experienced vendor capable of providing timely, accurate, compliant, and secure background screening services on an as-needed basis for applicants seeking employment with the Municipality. We understand the requested services and that you require a secure, customer-facing online platform that facilitates request submission, applicant engagement, report delivery, and invoicing.
Accurate Screens is fully prepared to provide the services identified in the Scope of Work. Since 2006, Accurate Screens has provided compliant global background screening services for public and private sector organizations while maintaining strict adherence to Fair Credit Reporting Act (FCRA) requirements, data privacy regulations, and industry best practices. Our organization specializes in delivering high-touch customer service, rapid turnaround times, secure technology solutions, and accurate reporting designed to support efficient hiring decisions.
Our SOC 2 Type II compliant online platform provides clients with secure 24/7 access to order screenings, monitor progress, retrieve completed reports, manage adjudication workflows, and access invoicing information. Our platform also integrates automated notifications, audit trails, adverse action workflows, and configurable reporting tools to support operational efficiency and compliance. Accurate Screens is committed to providing responsive customer support, dedicated account management, and continuous communication throughout the contract term.
Accurate Screens appreciates the opportunity to submit this proposal and commits to providing the Municipality of Anchorage with professional, compliant, accurate, and responsive background screening services in accordance with the requirements of this solicitation.
The undersigned further certifies that I am duly authorized to make representations and legally bind the firm, as well as serves as the primary point of contact for this proposal. See below details:
Name: Regina Jones
Title: President
Mailing Address: 8105 Edgewater Dr., Suite 225, Oakland, CA 94621 Phone: (510) 387-0324
Email: [email protected]
PRE-EMPLOYMENT BACKGROUND CHECKING SERVICESs
RFP 2026P032
5/22/2026 Use or disclosure of data contained on this page is subject to the restriction on the title page of this proposal.
Thank you for your consideration of our proposal.
Sincerely,
Regina Jones
President
Accurate C&S Services, Inc.
2. Firm Qualification and Experience
2.1 COMPANY PROFILE
Company Name: Accurate C&S Services, Inc. dba Accurate Screens PRE-EMPLOYMENT BACKGROUND CHECKING SERVICESs
RFP 2026P032
5/22/2026 Use or disclosure of data contained on this page is subject to the restriction on the title page of this proposal.
Point of Contact: Regina Jones, President
Telephone: (510) 777-0904
Mobile Phone: (510) 387-0324
Fax: (510) 306-1220
Email: [email protected]
Address: 8105 Edgewater Dr., #225, Oakland, CA 94621
2.2 BACKGROUND AND FIRM EXPERIENCE
Accurate C&S Services, Inc. dba Accurate Screens aims to mitigate risk to our clients through accurate, compliant, comprehensive and fast background screening results to protect our client’s brand, employees and reputation.
Accurate Screens Value Added Services for Our Customers ✓ PBSC Accredited background
✓ FCRA certified staff
✓ Engage with our clients regularly to ensure that we are delivering the highest level of quality, including providing access to Accurate’s senior level management at any time
✓ Committed to researching all data including county records to ensure that we provide a thorough analysis
✓ Provide rapid response to trouble tickets (typically within one hour)
✓ Taking compliance seriously as demonstrated by our past performance
Accurate Screens is a Professional Background Screeners Association (PBSA) accredited global background screening firm specializing in high tech, high touch solutions for quick hires. Since March 2006 and with coverage in over 195 countries, our mission is to provide compliant global background screening while adhering to governing regulations and best practice procedures for data security, compliance, accountability and confidentiality. Fast turnaround times (TATs), accuracy, extended hours, up to 24 hours, of live customer service and cost are critical for our clients. Accurate’s turnaround times (TAT) of 12-70 hours, 24/7 chat-email feature and 12 hours of live customer service ensures exceptional applicant and client-centric services are maintained.
Our employees are FCRA certified to ensure 100% compliance with state, federal and international background screening laws through built-in compliance via our configurable online and mobile SOC II Type 2 compliant software portal to ensure your data is secure. Accurate also manages drug and alcohol testing programs as a Third-Party Administrator (TPA) for your DOT-regulated drivers including managing DOT driver qualification files. After-hire, we offer a comprehensive set of background screening solutions for continuous arrest monitoring, license monitoring, legally defensible social media monitoring, to name a few, which allows you to protect your brand, employees and reputation throughout an employee’s tenure. Our other solutions include performing PRE-EMPLOYMENT BACKGROUND CHECKING SERVICESs
RFP 2026P032
5/22/2026 Use or disclosure of data contained on this page is subject to the restriction on the title page of this proposal.
business and personal checks on potential business partners or vendors to protect your business interests.
Accurate Screens understand the key concerns for background screening are fast turnaround times (TATs), accuracy, customer service and cost and would love to discuss how we can positively impact your screening program by strengthening the integrity and security of its workforce through our services.
We utilize a platform decision queue, which is an at-a-glance visual queue for our employees to quickly see and address issues or backlogs. To offer the greatest flexibility and ease-of-use, we set system wide default settings for each client and still create unique templates for any of our more hands-on clients. With the flexibility you need to create any workflow and status settings, our system allows us to take the actions needed to make the best screening decisions as quickly as possible to get your clients onboarded fast and accurately!
Submit search requests while on-the-go while using a smartphone device, track work-in-progress, and securely view, retrieve, and archive completed background checks, drug testing, and physical exam reports through Accurate’s easy‐to‐use online service. Completed screening reports are automatically archived; therefore, reducing paperwork and enabling you to securely access them at any time. Automated adverse action tools simplify federal FCRA compliance.
Accurate Screens incorporates a cloud-based portal into the background screening process for our clients that our clients have access to the portal 24 hours a day, 7 days a week. Additionally, Accurate Screens has integrated with our data providers and public record researchers via API so that the data retrieval time is reduced with the automatic requests and electronic fulfillment of the orders. Our system has pre-formatted designs of the final report to ensure that the client receives a consistent report that is easy to understand and read. Additionally, due to the significant changes in many counties, i.e., identifiers redactions, clerk-assisted searches, etc., our operations department review different data furnishers TAT reports as our software platform.
We take time to understand our clients’ needs and then draw on our extensive industry knowledge and comprehensive services to devise intelligent business solutions that enable success. Our clients trust us to deliver comprehensive, accurate, and relevant data. Accurate pride ourselves in delivering data in an easy-to-read format, saving time from interpreting criminal background reports. Our screening reduces risk from problematic coverage gaps by identifying criminal records in locations where an applicant has not resided. Our unique approach helps identify potential risks, reduce liability, and ensure compliance with the USA Patriot Act. The scope of our coverage is unparallelnearly 150 watch list data sources are scanned to provide as complete coverage as possible. Whether you require one search or ten thousand, we can meet your needs.
Accurate‘s testing protocols and procedures are in strict compliance with the Professional Background Screening Association guidance and best practices, specifically, PBSA’s Accreditation standards that covers the following areas:
PRE-EMPLOYMENT BACKGROUND CHECKING SERVICESs
RFP 2026P032
5/22/2026 Use or disclosure of data contained on this page is subject to the restriction on the title page of this proposal.
• Information Security
• Legal and Compliance
• Client Education
• Researcher and Data Standards
• Verification Services Standards
• Business Practices
Accurate Screens software platform XML Integrations enables data access through popular background screening software platforms. Accurate’s Application Programming Interface (API) universal development connector makes your integration with Applicant Tracking Systems (ATS) or Human Resources Information Systems (HRIS) seamless and that gives you the ability to develop a custom front-end experience. Our easy-to-use development portal gives you access to the entire API and is fully documented and organized for efficient development.
We are a global screening service provider with two (2) owned and operated offices located in San Francisco and Oakland, CA. Additionally, our international partner has staffing presence in London, England. International, Federal, state and local laws and regulations pertaining to background screening and workplace drug and alcohol testing are in constant transition. Accurate C&S Services monitors these changes through its affiliation with industry-specific, professional organizations such as:
• Professional Background Screeners Association (PBSA)
• National Drug and Alcohol Industry Association (NDASA) Our leadership team is made up of industry pioneers, visionaries, and highly skilled practitioners.
Regina Jones, our President, has over seventeen years of experience ranging from clinical nursing, clinical research to business and our team has approximately twenty-seven (27) years of combined experience in screening and testing. Ms. Jones’ experience ranges from clinical nursing and medical research to business. Prior to starting this company, she worked in the biotech industry managing opiate addiction clinical research trials. This provided her with the basis for understanding the need for strong abidance to international, federal, state and local screening and testing laws.
3. References
K3 Innovations
Address: 101 Morgan Lane, Suite 206, Plainsboro, NJ 08536 Contact person: Ilene Brooks, Director of Talent Acquisition Phone Number: 732.790.0923
Email Address: [email protected]
Years Serviced: October 2023 - current
PRE-EMPLOYMENT BACKGROUND CHECKING SERVICESs
RFP 2026P032
5/22/2026 Use or disclosure of data contained on this page is subject to the restriction on the title page of this proposal.
Accurate conducts full-service background checks including criminal, person identity, social media, occupational health checks, education and employment verifications for this client. We rely on our experienced staff to maintain consistent clear lines through email, phone and chat with candidates.
Our clients have a dedicated account manager that can assist and provide changes or updates based on client requirements, typically, same day changes.
We provide 7-year, 10-year or unlimited/variable searches of criminal records by going directly to the source—county courthouses and state courts or agencies. As a normal part of our search process, we use sources that provide results from multiple counties in a single search whenever available, including state law enforcement agencies, Administrative Offices of the Courts and similar state agencies. We automatically retrieve and investigate all records revealed by these sources. We will report all hits found that meet FCRA, state, customer and Accurate Screen’s reporting guidelines.
City of Surprise
Address: 16000 N Civic Center Plaza, Surprise, AZ 85374 Contact person: Joesette Frausto
Phone Number: 623.222.3548
Email: [email protected]
Years Serviced: January 2024 – current
Accurate conducts full-service background checks including criminal, person identity, social media, occupational health checks, education and employment verifications for this client. We rely on our experienced staff to maintain consistent clear lines through email, phone and chat with candidates.
Our clients have a dedicated account manager that can assist and provide changes or updates based on client requirements, typically, same day changes.
We provide 7-year, 10-year or unlimited/variable searches of criminal records by going directly to the source—county courthouses and state courts or agencies. As a normal part of our search process, we use sources that provide results from multiple counties in a single search whenever available, including state law enforcement agencies, Administrative Offices of the Courts and similar state agencies. We automatically retrieve and investigate all records revealed by these sources. We will report all hits found that meet FCRA, state, customer and Accurate Screen’s reporting guidelines.
Pennsylvania Liquor Board Control (PLCB)
Address: 410 Northwest Office Building, Harrisburg, PA 17124 Contact person: Amanda Piro, Division Chief
Phone Number: 717.738.0104
Email Address: [email protected]
Years Serviced: 2023 - current
Accurate conducts full-service background checks including criminal, person identity, verifications for this client. We rely on our experienced staff to maintain consistent clear lines through email, phone and chat with candidates. Our clients have a dedicated account manager that can assist and provide changes or updates based on client requirements, typically, same day changes.
We provide 7-year, 10-year or unlimited/variable searches of criminal records by going directly to the source—county courthouses and state courts or agencies. As a normal part of our search process, PRE-EMPLOYMENT BACKGROUND CHECKING SERVICESs
RFP 2026P032
5/22/2026 Use or disclosure of data contained on this page is subject to the restriction on the title page of this proposal.
we use sources that provide results from multiple counties in a single search whenever available, including state law enforcement agencies, Administrative Offices of the Courts and similar state agencies. We automatically retrieve and investigate all records revealed by these sources. We will report all hits found that meet FCRA, state, customer and Accurate Screen’s reporting guidelines.
San Francisco Police Department (SFPD)
Address: 1245 3rd Street, San Francisco, CA 94158
Contact person: Sgt. Scott Kiesel, Manager
Phone Number: 415.837.7220
Email Address: [email protected]
Years Serviced: 2009 – Present
We provided onsite and after-hours screening and testing.
4. Online Platform
Accurate Screen’s Applicant Center is a user-friendly and mobile first web application that empowers candidates to submit information, manage their account, and track the status of their background screen. Our Applicant Center uses a responsible web design, enabling candidates to conduct the entire screening process on any mobile device and at any location with Internet access. We also offer text message alerts for candidates. We understand that many people complete their daily actions on their mobile devices and have designed Applicant Center for a complete mobile experience.
Candidates are able to complete all tasks on either a desktop or any mobile device of their choosing and have access to candidate resources such as videos, our chat function, and FAQs. Applicant Center provides candidates with greater transparency through our patented turnaround prediction technology.
Industry Leading Integration Expertise. We consider our integration capability to be a core competency. We have implemented more than 8,000 integrated screening solutions for our customers—far more than any other company in our industry.
4.1.1 Applicant Experience
We believe that if you give applicants the keys, they’ll drive the entire background screening process.
Accurate’s fully integrated applicant portal reaches applicants where they live: on their phones.
Accurate’s applicant portal was designed with two things in mind for hiring managers and applicants:
speed and transparency. Our advanced applicant portal allows individuals to complete their background checks on their computers or cell phones, streamlining the entire screening process from start to finish. CRAs use our cutting-edge platform and API to integrate with third-party providers and create a customized screening process that applicants can complete on a single device.
Applicants begin the screening process by clicking on a link you send via text or email, attach relevant documents using their camera phones, and agree to the background check with an electronic wet signature. After that, they can log back in with verification, check the status of the screen, and provide any additional information or documentation that is needed.
Our easy-to-use mobile platform lets companies in the background screening industry get more efficient, cost-effective results. Large consumer reporting agencies (and CRAs looking to grow larger) PRE-EMPLOYMENT BACKGROUND CHECKING SERVICESs
RFP 2026P032
5/22/2026 Use or disclosure of data contained on this page is subject to the restriction on the title page of this proposal.
rely on Accurate for the enterprise background check software they need to attract more business.
By using our all-in-one platform, CRAs can spend less time reaching out to HR departments and more time going after new business.
The portal empowers the applicant and cuts down on your time doing data entry and answering phone calls. It even gives you an efficient and robust process to handle your pre-adverse and adverse action notices.
Speed and transparency are critical factors in background checks, and the applicant portal can help you improve both. Spend less time reaching out to third-party providers with an all-inclusive platform that simplifies the screening process for applicants, their potential employers, and the CRAs with whom they work.
Applicant Portal
The Applicant Portal is a portal for applicants to track the status of their reports. They can see what searches are pending, communicate via messaging, and upload any required documentation that is needed. It provides an opening line of communication with the applicant that is available 24/7. We receive messages instantaneously, which allows us to respond to the candidate promptly.
4.1.2 Applicant Tracking Systems (ATS) Integrations
Accurate Screens software platform XML Integrations-enables data access through popular background screening software platforms. Accurate’s Application Programming Interface (API) universal development connector makes your integration with Applicant Tracking Systems (ATS) or Human Resources Information Systems (HRIS) seamless and that gives you the ability to develop a custom front-end experience.
Our easy-to-use development portal gives you access to the entire API and is fully-documented and organized for efficient development through an easy-to-use development portal to allow creation of a custom front-end or back-end application that securely allows:
Background Checks Ordering
Verifications
Users, Customers and Client Management
The implementation begins with a formal project kickoff that provides a high-level overview of the implementation plan, process, and objectives. This kickoff will also introduce the client and Accurate’s integration team. We will provide a detailed project plan and timeline for implementation, including key milestones, deliverables, and deadlines.
The implementation project will include and detail:
• Defined roles and responsibilities
• Data Migration
• Configuration and Customization
• Integration Requirements
• Testing and Quality Assurance
• Training Plan
• Go live and Deployment
• Support and Maintenance
• Communication Plan
• Risk Management
• Change Management
• Documentation and Deliverables
PRE-EMPLOYMENT BACKGROUND CHECKING SERVICESs
RFP 2026P032
5/22/2026 Use or disclosure of data contained on this page is subject to the restriction on the title page of this proposal.
• Acceptance Criteria
If custom work is required, Accurate shall produce a Statement of Work that includes a detailed list of tasks, the number of hours required to complete the tasks, hourly rate(s), and the total cost. This will be considered ancillary work requiring final approval and allowed under the Contract.
The import of historical ATS data is required and must be outlined and included in the project. The contractor must transition all open requisitions and current applications from the legacy system into the new system.
Depending upon the phase of the project, weekly or bi-weekly project meetings shall be scheduled to review any outstanding issues and change requests, as well as to discuss and address any risks. The contractor will coordinate these meetings with the Project Lead. A status report will be distributed by the contractor to all team members prior to these meetings.
4.1.3 Automated Notifications
Our online portal offers numerous email notifications, including, but not limited to:
• Completed Reports
• Notification if any completed reports have flags/hits • Confirmation of background screening order
• Candidate completed background screening questionnaire • Background screening questionnaire expired
4.1.4 Consumer Reports
Our clients are given access to a secure, web-based portal where they can request, retrieve, and review background screening documents. The portal requires multi-factor authentication (MFA) to ensure only authorized personnel can access sensitive data. Role-based access control (RBAC) is implemented, allowing different levels of access based on user permissions. The system logs all access activity for audit and compliance purposes.
Once the background investigation is complete, results are automatically uploaded to the portal.
The users receive email when reports are ready for review. Clients can also search and retrieve release forms by candidate name, SSN, or case reference number. Reports are available to be viewed in the online portal, printed, or saved as a PDF.
Our policy is to send its users information on how to order, retrieve, read and understand the reports we provide by using one or a combination of the following:
• User manual/guide
• Online training, user guides or help system
• User training classes/webinars
• One-on-One training sessions
• Verbal assistance
Our procedure is to include this information with the new client start up materials and clients are not granted access to reports until after they have received this educational material and we have trained them on our products.
4.1.5 e-Billing
Accurrate’s eBilling process enables you to get invoices faster, archive electronic versions and analyze the invoice information easily. Our invoices are viewable through Adobe Acrobat Reader.
PRE-EMPLOYMENT BACKGROUND CHECKING SERVICESs
RFP 2026P032
5/22/2026 Use or disclosure of data contained on this page is subject to the restriction on the title page of this proposal.
We provide detailed invoices that include summary information by candidate as well as complete detail by transaction, including candidate name, Social Security Number (note that this is masked), type of request, reference number, recruiter name, and division. Invoices can be sorted by any appropriate data element. Accurate’s flexible system can also be configured to split your transactions into multiple invoices per billing period based upon customer-specified parameters. Invoices are typically delivered on a monthly basis while basic volume usage reports can be accessed real-time throughout the month to estimate month-to-date activity.
To provide you with greater visibility of your historical invoices and to streamline your invoice management process, Accurate offers an online invoice delivery feature.
5. Cost
See attached Fee Schedule Worksheet.
PROPOSAL CHECKLIST
(as detailed in Chapter II. Request for Proposals, Section E. of the RFP) # REQUIRED DOCUMENT INCLUDED IN
BID PACKAGE
1 Required - Proposal
Technical Proposal
• Executive Summary (E.1)
• Table of Contents (E.2)
• Identification of Proposer (E.3)
• Staffing Resources (e.g., Assigned Personnel experience) (E.4) • Experience and Technical Competence (E.6)
• Proposed Method to Accomplish the Work (E.7)
• Litigation History (if any) (E.10)
• Other Information (pertinent to proposal) (E.11)
➢ Completion of other similar projects;
➢ Community involvement (if any);
➢ Prior projects, agreements, involvement with the City (if any); ➢ No Conflict-of-Interest statement.
• Certification of Proposal (E.12)
➢ “The undersigned hereby submits its proposal and, by doing so, agrees to furnish services to the City in accordance with the Request for Proposal (RFP), and to be bound by the terms and conditions of the RFP.”
• Appendices (E.13)
• Statement of “No Deviations from RFP” (F.)
➢ If proposer does not take any exceptions or deviations from the terms and conditions indicated in the agreement, then the proposer must indicate this information by making a statement within the proposal documents.
Fiscal Stability (E.5)
• Current report from any Commercial Credit Rating Service (e.g. Dunn & Bradstreet); or
• Line of credit; and
• Financial Statement.
☐
2 Required - Fee Proposal (E.8) ☐
3 Required - Certificate of Insurance (E.9) ☐
4 Required - Vendor Quote Form ☐
5 Required - Acknowledgement of Insurance Requirements ☐ 6 Required - Applicable Licenses ☐
7 Optional - DBE Form ☐
Submittal Instructions: Electronic PDF file format via Planetbids on the date and time stated in the RFP.
Please allow time for system to process your proposal. The City shall not be responsible for proposals that are not received on time. The City will not be responsible for and will not accept late bids due to slow internet connection, or incomplete transmissions.
VENDOR QUOTE FORM
VENDOR NAME: PHONE:
ADDRESS:
The undersigned, hereby declare that they have carefully examined the location of the proposed work, familiarized themselves with the local conditions affecting the cost of the work, and have read and examined the terms and conditions for the following Project:
RFP F-26-1055
PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES
The undersigned, hereby propose to furnish all labor, materials, equipment, tools, transportation, and services, and to discharge all duties and obligations necessary and required to perform and complete the Project in strict accordance with the Vendor Price Quote for the ELECTRONICALLY SUBMITTED TOTAL VENDOR QUOTE PRICE.
ITEM NO. DESCRIPTION QUANTITY UNIT COST TOTAL AMOUNT
TOTAL VENDOR QUOTE
Total Number of Additional Pages:
Should the proposer be requested to perform additional related services, please list the proposed positions and hourly rate:
PERSONNEL SPECIFY TITLE & POSITION ASSIGNED HOURLY RATE Staff Manager (or similar)
Staff Associate (or similar)
I hereby declare under penalty of perjury that the foregoing is true and correct.
SUBMITTED BY: TITLE: ____
(Authorized Representative Signature)
PRINT NAME: CONTRACTOR LICENSE NO: __ __
(If Applicable)
CLASSIFICATION: DIR REGISTRATION NO: __ _
EXHIBIT A
PROPOSED SCOPE OF SERVICES/SCHEDULE OF CHARGES
The City of San Bernardino is requesting proposals for (Pre-employment Background Services).
The vendor will furnish all materials, permits, supervision, and incidentals as necessary to perform and complete the requested services. The City is seeking proposals for professional services from a qualified firm in supporting their pre-employment screening services. Please review the following line items below:
1. The City of San Bernardino is currently accepting submission of proposals from firms with the expertise and experience to provide Pre-Employment Background Services for prospective City employees and volunteers. The ideal respondent will provide Social Security number validation, name and address trace, criminal history check, Sex Offender Registry check and more. Proposers must be fully bonded and Fair Credit Reporting Act (FCRA) certified, including each appropriate employee and subcontractor. Due to the full scope of this background screening, respondent must describe in detail how they propose to schedule, screen, and provide reports as well as provide sample reporting.
2. The City desires to contract with one primary Service Provider with the ability to offer quality and timely background screening services. The following services may be required for prospective employees or volunteers:
I. Online services: Service Provider shall offer the option to permit the prospective employee or volunteer to enter their information into the provider’s system online – related to the Fair Credit Reporting Act (FCRA) and background check forms.
II. Background screening services for each prospective employee and volunteer may include any or all of the following:
Regular Basis:
a. Social Security Number (SSN), verification and validation. b. Name and Address Trace.
c. Date of Birth
d. Criminal Records, check for seven (7) years including appropriate County, State, and Federal bureaus.
e. Current Residence and previous Residences for up to seven (7) years prior. f. Driving Record, lifetime for criminal history and convictions, including out of state. g. Driving Record, for moving violations, up to seven (7) years history. h. Motor Vehicle License(s), validity of currently held. i. Risk Management, scan for inconsistencies in candidates’ history to help identify potential fraudulent or misrepresented information.
j. Employment Verification, current and two previous employments as applicable, up to seven (7) years history.
k. Periodic credit information, up to seven (7) years history, only for employees with financial responsibilities.
l. Professional License(s), verification and history.
III. Authorized Users
a. Human Resources will designate the names of people who shall serve as the City’s Primary Authorized Users.
b. Additional Authorized Users must be approved in writing by appropriate City Primary Authorized User.
IV. Any screening services requested from the regular basis list must be received by City within a reasonable number of days of the official request being submitted to the vendor.
V. Additional follow-up or periodic screening services may be requested in any area specified above, or in additional areas, on a case-by-case basis, including the handling of State specific forms.
VI. Perform an initial consultation with a Personnel representative only for screening results concerning prospective employee or volunteers, meeting specific criteria as outlined by the City of San Bernardino.
i. Service Provider must implement reasonable policies and procedures to detect, prevent and mitigate the risk of identity theft in compliance with the Identity Theft Red Flags Rules found at 16 Code of Federal Regulations part 681. Further, Service Provider must take appropriate steps to mitigate identity theft if it occurs with one or more of the City’s covered accounts.
3. All reports, surveys, tables, charts, diagrams, design work, product recordings and other data (including electronic, audio and video) or documentation prepared or compiled by Contractor in connection with the performance of its obligations under this contract, shall be the sole and exclusive property of City. Contractor shall retain in its files sufficiently detailed working papers relevant to its engagement with City. Contractor further agrees that its working papers will be held in the strictest confidence and will not be disclosed or otherwise made available to outside sources, except as required by law, without the written consent of City.
4. Contractor must agree to keep confidential any and all information concerning the plans, operations or activities of City which may be divulged by City or ascertained by Contractor while performing services under any contract with City. In the event Contractor is required to disclose confidential information pursuant to a subpoena, order of a court, or other legal process, Contractor shall, upon notice of such required disclosure and prior to disclosure, immediately notify City and allow City the opportunity to inspect the information subject to disclosure, and in the event such disclosure is objectionable under any standard or rule of the court, Contractor shall exhaust all legal means to prevent disclosure.
5. The selected contractor shall conduct comprehensive background reports in a timely, accurate, and compliant manner. Upon receipt of a request, the contractor is required to initiate the background screening process promptly and deliver a complete report within five (5) business days. Each report must include all requested verification components, adhere to applicable federal, state, and local regulations, and ensure the confidentiality and security of all collected information. In the event of delays or issues that may impact the reporting timeline, the vendor must notify the requesting party immediately and provide a revised delivery estimate along with justification.
6. System must be fully integrated with NEOGOV to ensure seamless data synchronization, user management, and workflow automation across all HR and recruitment processes.
Bidders must acknowledge all requirements of previous section, including all categories and sub-points.
Please Sign and Acknowledge Here: __________________________________________ _________________________________________________________________________ If Bidder can provide additional services that are related to the services above, but not mentioned in this section, please list the additional services and detail how they will be beneficial to the city BIDDER’S RESPONSE:
ACKNOWLEDGEMENT OF INSURANCE REQUIREMENTS
VENDOR NAME: PHONE:
ADDRESS:
The Proposer shall demonstrate the willingness and ability to provide the required insurance coverage as set forth in the City requirements within ten (10) calendar days of notification of selection for contract award. The insurance requirements are detailed below:
RFP F-26-1055
PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES MINIMUM INSURANCE
REQUIREMENTS
PRE-EMPLOYMENT SCREENING SERVICES
COVERAGE TYPE MINIMUM POLICY LIMITS
Commercial General Liability $2,000,000 per occurrence/$4,000,000 aggregate for bodily injury, personal injury,
and property damage
Automobile Liability $1,000,000 per occurrence for bodily injury and property damage
Employer’s Liability $1,000,000 per occurrence
Professional Liability $1,000,000 per claim and aggregate (errors and omissions)
Cyber Liability $1,000,000 per occurrence and aggregate By signing below, the Proposer acknowledges that they have reviewed the City’s insurance requirements and confirm their ability to meet these requirements within the specified timeframe.
SUBMITTED BY: DATE: ___________________
(Authorized Representative Signature)
PRINT NAME: TITLE: ___________________
Accurate C&S Services, Inc.
CERTIFICATE OF MEMBERSHIP
Katie Hartley, Chair, PBSA
recognized as a member in good standing with the
PROFESSIONAL BACKGROUND SCREENING
ASSOCIATION
with all the rights and privileges accorded thereof
until December 31, 2026.
Certification Type Status From To
SB(Micro) Approved 04/01/2026 03/31/2028
Printed on: 4/1/2026 5:04:41 PM
To verify most current certification status go to: https://www.caleprocure.ca.gov Office of Small Business & DVBE Services
Certification ID: 2020571
Legal Business Name:
Accurate C&S Services Inc.
Doing Business As (DBA) Name 1:
Accurate Screens
Doing Business As (DBA) Name 2:
Address:
8105 Edgewater Dr.
225
CA
Oakland
CA 94621
Email Address:
[email protected]
Business Web Page:
AccurateScreens.com
Business Phone Number:
510/387-0324
Business Fax Number:
Business Types:
Non-Manufacturer , Service
Stay informed! KEEP YOUR CERTIFICATION PROFILE UPDATED! -LOG IN at CaleProcure.CA.GOV
Questions?
Email: [email protected]
Call OSDS Main Number: 916-375-4940
707 3rd Street, 1-400, West Sacramento, CA 95605
4/1/26, 5:05 PM Supplier Profile
https://caleprocure.ca.gov/pages/SupplierProfile/supplier-profile-print.html 1/1 Shannon D. Sheppard
[email protected]
B
X
X
X
Y Y 97-BZ-N026-9 06/20/2026
State Farm General Insurance Company
$1,000,000
$300,000
$2,000,000
EXCLUDED
$5,000
$1,000,000
B
X X $5,000,000
06/20/2025 06/20/2026 $5,000,000
X 10,000
06/20/2025
39SBMB27R2E-007