Attachment 4 - RFP - Consular Outsourcing — Mayor and City Council, October 7, 2026

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PRE-EMPLOYMENT BACKGROUND SCREENING

SERVICES PROPOSAL
Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services.

United States of America.

Submission Date: June 01, 2026
Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 2/ 29 Executive Summary
Consular Outsourcing BLS Services Inc. (“BLS”) respectfully submits this proposal to the City of San Bernardino in response to RFP No. F‑26‑1055 for Pre‑Employment Background Screening Services. BLS, supported by its technology subcontractor Signzy Technologies (“Signzy”), proposes a secure, automated, and fully compliant background‑screening program designed to meet the City’s operational, regulatory, and service‑delivery requirements.

BLS brings more than two decades of experience delivering identity verification, applicant‑intake operations, document authentication, and regulated service‑center workflows for government agencies within the United States and internationally. This operational foundation is strengthened by Signzy’s Digital Onboarding Platform, a cloud‑native system that automates identity verification, document authentication, criminal history checks, employment and license verification, and risk assessment within a unified workflow.

The proposed solution integrates directly with NEOGOV Onboard and Insight, enabling automated case creation, pre‑filled candidate data, real‑time status updates, and direct report delivery into the City’s existing HR environment. Candidates complete a secure, link‑based digital intake process that includes Fair Credit Reporting Act (FCRA)‑compliant disclosures and authorizations, identity verification, and document upload. All required verifications are initiated automatically and processed in parallel, reducing turnaround time and ensuring consistent accuracy. BLS analysts conduct human review, compliance validation, and final adjudication prior to releasing results to the City.

The program is supported by a robust security and compliance framework, including SOC 2 Type II and ISO 27001:2013 certification, U.S.-based cloud hosting, end‑to‑end encryption, role‑based access controls, and full audit logging. All workflows comply with the Fair Credit Reporting Act (FCRA) and other applicable federal and state regulations.

To ensure effective program delivery, BLS will provide a dedicated project manager, senior screening analyst, and client support coordinator, supported by Signzy’s engineering, compliance, and technical‑support teams. The combined BLS–Signzy model offers significant scalability, enabling the City to maintain service levels during periods of increased hiring volume or expanded program scope.

Key features of the proposed solution include:
• Automated NEOGOV Integration
o Case initiation triggered directly from NEOGOV
o Pre‑filled candidate identity fields
o Real‑time status updates and automated report delivery • Comprehensive Screening Coverage
o SSN trace, address history, and identity verification o County, state, federal, and national criminal checks
o Sex offender registry search
o Employment and professional license verification
o Driving record (MVR) checks
o Credit checks where legally permissible
• Secure Digital Intake & Compliance Controls
o FCRA‑compliant disclosures and authorizations
o AI‑powered document authentication and OCR
o Automated risk scoring and rules‑based decisioning
o Full audit logging and chain‑of‑custody controls
Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 3/ 29 • Operational Excellence & Scalability
o Dedicated BLS project team
o Multi‑layer quality assurance
o Surge capacity for high‑volume hiring periods
o U.S.-based platform hosting and support
• Transparent Pricing
o Bundled domestic screening package
o Optional international checks
o Pass‑through fees at actual jurisdictional rates
o NEOGOV integration included at no additional cost
BLS is committed to delivering a reliable, efficient, and compliant background‑screening program that enhances the City’s hiring processes, reduces administrative burden, and ensures timely, accurate, and audit‑ready results for all prospective employees and volunteers.

Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 4/ 29 Table of Contents
a) Firm Staffing and Key Personnel............................................................................................................6 b) Subcontractors ........................................................................................................................................9 a) Experience ............................................................................................................................................10 b) Project Specific Experience ..................................................................................................................15 c) Technical Competence..........................................................................................................................18 Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 5/ 29 Identification of Proposer
a) Legal name and address of the company.

Provided below are the details:

Legal Name Consular Outsourcing BLS Services Inc.

Address 5455 Wilshire Blvd. suite 1011, Los Angeles, CA 90036.

United States of America
b) Legal form of company (partnership, corporation).

Consular Outsourcing BLS Services Inc. is a C‑Corporation. c) If company is a wholly owned subsidiary of a “parent company,” identify the “parent company.” Consular Outsourcing BLS Services Inc. (“BLS”) is a wholly owned subsidiary of BLS International FZE. d) Name, title, address and telephone number of the proposed representative to contact concerning the Proposal Submittal.

Provided below are the details:

Name Artur Manukian
Title Team Lead
Address 5455 Wilshire Blvd. suite 1011, Los Angeles, CA 90036.

United States of America.

E-Mail [email protected]
Telephone Number +1 (818) 817-1683 (Mobile)
e) California Business License Number
Consular Outsourcing BLS Services Inc. is registered to conduct business in the State of California under Business Account Number 1183617. Please refer to “Appendix 1_California Business License” Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 6/ 29 Staffing Resources
a) Firm Staffing and Key Personnel
i. Provide the number of staff to be assigned to perform the Services and the names/discipline/job title of each as well as your firm’s capacity to provide additional personnel as needed.

Consular Outsourcing BLS Services Inc. (“BLS”) will assign a dedicated, experienced team to deliver the pre‑employment background screening services. The core delivery team consists of five (5) professionals with specialized expertise in background investigations, compliance, quality assurance, and client service.

Provided below are the details of the project team.

Name Discipline Job Title
Iren Hovhannisyan Project Management Project Manager
Liana Sedrakyan Background Screening Senior Background Screening Analyst
Javier Meneses Background Screening Background Verification Specialist
Kagio Gamara Quality Assurance Quality Assurance & Compliance Officer
Artur Manukian Client Services Client Support Coordinator Capacity to Scale:

BLS maintains a national operations team of more than 7 screening professionals, enabling rapid allocation of additional personnel if the City’s volume increases or if surge support is required. The company’s centralized processing model allows for:
• Immediate reassignment of trained staff
• Cross‑trained personnel who can support multiple screening functions • Redundancy to ensure uninterrupted service delivery
This structure ensures the City receives consistent, timely, and compliant background screening services throughout the duration of the contract.
ii. Identify three (3) persons that shall be principally responsible for working with the City. Indicate the role and responsibility of each individual. If the Proposer is chosen as a finalist, these principal individuals must attend the interview and in-person presentation.

Consular Outsourcing BLS Services Inc. designates the following three (3) key individuals who will be principally responsible for managing, delivering, and overseeing all services provided to the City of San Bernardino. These individuals will serve as the City’s primary points of contact and will attend any required interviews or in‑person presentations.

Name Job Title Role Responsibilities
Iren
Hovhannisyan
Project Manager –
Lead Contract
Administrator
Primary liaison to the
City; oversees contract
execution, service
• Ensures all background screening
services meet City requirements
and service levels
Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 7/ 29 Name Job Title Role Responsibilities
delivery, reporting,
and performance
management
• Manages workflow, escalations,
and issue resolution
• Oversees compliance with Fair
Credit Reporting Act (FCRA),
California-specific regulations, and
City policies
• Provides monthly/quarterly
reporting and performance
reviews
• Coordinates onboarding, training,
and quality assurance activities
Liana Sedrakian Senior Background
Screening Analyst –
Technical Lead
Technical expert
responsible for
managing complex
background checks
and verification
processes.
• Conducts and reviews criminal
record searches, employment
verifications, education checks,
and credential validations
• Ensures accuracy, completeness,
and regulatory compliance
• Supervises daily case processing
and turnaround times
• Provides subject‑matter expertise
on screening methodologies and
best practices
• Supports audit readiness and
quality control
Artur Manukian Client Support
Coordinator – City
Support Specialist
Day‑to‑day
operational contact
for City staff and
candidates.
• Manages candidate
communication, document
collection, and status updates
• Responds to City inquiries and
provides real‑time case support
• Coordinates scheduling,
follow‑ups, and clarification
requests
• Ensures smooth workflow
between City HR, candidates, and
the screening team
• Supports service delivery tracking
and customer satisfaction
iii. Describe proposed team organization, including identification and responsibilities of key personnel. Please include one-page resumes.

Consular Outsourcing BLS Services Inc. will deploy a structured, multi‑tiered team to ensure efficient, compliant, and timely delivery of pre‑employment background screening services. The team is organized to provide clear accountability, streamlined communication, and specialized expertise at each stage of the screening workflow.

Team Organization Overview
The proposed team is organized into three functional layers:

Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 8/ 29 • Leadership & Contract Oversight – Provides strategic direction, ensures compliance, and serves as the primary liaison to the City.
• Technical Screening & Verification – Conducts and reviews all background screening components, ensuring accuracy and adherence to regulatory requirements. • Client Support & Operations – Manages day‑to‑day communication, candidate coordination, and case management to ensure smooth service delivery.

This structure ensures redundancy, scalability, and continuity of operations throughout the contract term.

Key Personnel
The key personnel identified in Section 4(a)(ii) serve as the primary leads for the City:
• Project Manager – Oversees contract performance, compliance, reporting, and City communication. • Senior Background Screening Analyst – Leads technical screening activities and ensures accuracy and regulatory compliance.
• Client Support Coordinator – Manages daily interactions with City staff and candidates, ensuring smooth workflow and timely updates.

These individuals collectively ensure that all screening components are delivered with precision, transparency, and responsiveness.

One‑Page Resumes
One‑page resumes for all key personnel have been included in “Appendix 2_Resumes_Key Staff for Preemployment BGC Services”. These resumes summarize each individual’s experience, qualifications, and relevant expertise in background screening, compliance, and client service. iv. Provide brief biographies of individuals that shall be working directly with the City.

The following individuals will work directly with the City of San Bernardino and bring extensive experience in background screening, compliance, and client service.

Name Job Title Biography
Iren
Hovhannisyan
Project Manager –
Lead Contract
Administrator
Iren is an operations and customer‑service professional with extensive experience in applicant intake, documentation handling, workflow coordination, and regulated service‑center operations. She currently serves as a Team Lead with Consular Outsourcing Services BLS Inc., where she oversees daily processing activities, staff coordination, applicant support, and quality control for a high‑volume visa application center. Iren brings strong skills in records management, communication, and process accuracy, ensuring contract requirements, service levels, and compliance standards are consistently met. Her background in medical and administrative environments
further strengthens her ability to manage sensitive information and maintain operational integrity.

Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 9/ 29 Name Job Title Biography
Liana Sedrakian Senior Background
Screening Analyst –
Technical Lead
Liana Sedrakyan is a seasoned operations and
customer‑service professional with more than a decade of experience in visa processing, documentation review,
workflow coordination, and high‑volume applicant support.

She has served in multiple roles at BLS, including Senior Submission Officer and Submission Officer, where she
managed intake operations, biometric collection, applicant communication, and compliance with consular requirements.

Liana brings strong technical and analytical capabilities, including case‑management systems, reporting, and process improvement, making her well‑suited to lead technical
screening workflows and ensure accuracy, consistency, and adherence to City standards.

Artur Manukian Client Support
Coordinator – City
Support Specialist
Artur Manukian is an operations and compliance professional with over six years of experience in identity verification, applicant intake, document authentication, and workflow management. As Team Lead for the Germany Visa Application Center in Los Angeles, he oversees staff supervision, financial controls, reporting, and compliance with data‑protection and procedural standards. Artur excels in customer service, quality control, and case‑management operations, ensuring applicants receive accurate guidance and timely support. His background in regulated service environments positions him to serve as a reliable, responsive liaison for City departments and end‑users. b) Subcontractors
i. The Proposer shall identify functions that are likely to be subcontracted and identify the subcontractor(s) that is anticipated to perform each function, if known at this time.

Consular Outsourcing BLS Services Inc. (“BLS”) will serve as the prime contractor and will retain full responsibility for all service delivery, compliance, reporting, customer support, and contract management.

To fulfil the technology requirements of the City’s pre‑employment background‑screening program, BLS will subcontract specific platform‑based functions to Signzy Technologies (“Signzy”), a specialized provider of secure digital identity‑verification and workflow‑automation systems.

The following technology‑enabled components will be subcontracted to Signzy:
• Secure digital candidate intake and Fair Credit Reporting Act (FCRA)‑compliant authorization workflows
• Automated identity verification, document authentication, and multi‑source data extraction • AI‑driven risk scoring, rules‑based decisioning, and workflow automation • API‑based integration with NEOGOV Onboard and NEOGOV Insight • Hosting, maintenance, and security of the case‑management and verification platform • Continuous monitoring, uptime management, and technical support for BLS operations These functions operate entirely within BLS’s controlled service environment, with BLS maintaining full accountability for compliance, accuracy, data protection, and final report release.

Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 10/ 29 Fiscal Stability
The Proposer should provide evidence of corporate stability including:
i. (A current report from any commercial credit rating service such as Dunn and Bradstreet or Experian; or a letter from a financial institution stating a current line of credit.

Please refer to “Appendix 3_D&B Credit Rating_May15,2026”, which contains the current Dun & Bradstreet (D&B) commercial credit rating report.
ii. Latest audited financial statement and/or annual report that has been certified by a CPA. This information will remain confidential and is not subject to public disclosure.

Please refer to “Appendix 4_Financials_Consular Outsourcing BLS Svcs_May2026”, which contains the latest audited financial statements of Consular Outsourcing BLS Services Inc.

Experience and Technical Competence
a) Experience
i. The Proposer shall provide a description of how the Proposer’s experience, technical and professional skills will meet the goals and fulfil the general functions identified in this RFP.

Consular Outsourcing BLS Services Inc. (“BLS”), supported by the global operations of related entities, brings more than 20 years’ experience delivering identity verification, applicant‑intake operations, document authentication, and regulated service‑center workflows for government clients across the United States and internationally. BLS’s operational expertise, combined with the advanced digital‑verification capabilities of its technology subcontractor, Signzy Technologies, provides the City of San Bernardino with a comprehensive, secure, and fully compliant pre‑employment background‑screening solution.

BLS’s U.S.‑based operations team brings:
• Expertise in applicant intake, documentation handling, and identity validation • Experience managing regulated service environments with strict chain‑of‑custody and data‑protection requirements
• Skilled staff trained in compliance requirements
• Proven capability delivering accurate, audit‑ready reports within defined turnaround times • Strong customer‑service and case‑management support for public‑sector HR teams The technology partner Signzy brings over nine years of experience delivering digital identity verification, automated onboarding, and workflow automation for regulated industries globally.

Overall, our solution directly supports the City’s goals through:
• Secure Digital Candidate Intake
o Fair Credit Reporting Act (FCRA)‑compliant disclosures and authorizations o Automated completeness checks
o Encrypted data capture and audit‑ready documentation
• Automated Multi‑Source Verification
o Social Security Number (SSN) trace and address history o Document authentication and OCR‑based data extraction Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 11/ 29 o AI‑driven risk scoring and rules‑based decisioning
o Multi‑source cross‑checking to ensure accuracy and completeness • Regulatory Compliance
o Built‑in workflows supporting Fair Credit Reporting Act (FCRA) and other Federal/California‑specific requirements
o Configurable consent management and adverse‑action documentation o Compliance checks embedded directly into the screening flow • NEOGOV Integration
o Bidirectional API integration with NEOGOV Onboard and Insight o Automated case creation, status updates, and report delivery o Elimination of manual data entry for City HR staff
• Security & Data Protection
o ISO 27001:2013 and SOC 2 Type II certified
o End‑to‑end encryption, role‑based access, and full audit logging o Configurable data‑retention policies aligned with City requirements ii. Describe the past experience of the staff to be assigned to perform the Services in performing similar services.

The staff assigned to this project bring relevant experience performing similar services, as listed below:

Job Title Experience
Project Manager Iren has significant experience overseeing high‑volume applicant‑service operations, including staff coordination, documentation handling, workflow oversight, and quality control. As a Team Lead with Consular Outsourcing Services BLS Inc., she manages daily processing activities, ensures compliance with procedural standards, and supports applicants throughout intake and verification processes. Her background in administrative and medical environments further strengthens her ability to manage sensitive information, maintain accuracy, and uphold service‑level expectations—core functions required for managing background‑screening operations.

Senior Background
Screening Analyst
Liana brings more than a decade of experience in visa processing, documentation review, biometric collection, applicant communication, and compliance reporting across multiple BLS centers. She has served as both Senior Submission Officer and Submission Officer, managing intake workflows, verifying applicant documentation, and ensuring adherence to consular and regulatory requirements. Her experience in case‑management systems, reporting, and process improvement directly supports the technical accuracy and consistency required for background‑screening services.

Client Support
Coordinator
Artur has over six years of experience in identity verification, applicant intake, document authentication, and workflow management in regulated service environments. As Team Lead for the Germany Visa Application Center, he oversees staff supervision, financial controls, reporting, and compliance with data‑protection standards. His strong customer‑service background and experience resolving applicant inquiries position him to provide responsive, accurate, and high‑quality support to City departments and end‑users throughout the screening process.

Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 12/ 29 These individuals have collectively supported thousands of identity‑verification and screening cases across multiple jurisdictions.

In addition to BLS’s operational team, the Signzy Technologies personnel supporting this project bring extensive experience in identity‑verification, digital onboarding, and automated screening programs for regulated organizations globally. Signzy’s platform implementation and integration engineers have deployed the company’s verification and onboarding platform across more than 300 client engagements, including financial institutions, government‑regulated enterprises, and large technology companies. Their experience includes configuring multi‑step verification workflows, building and maintaining API integrations with third‑party data sources, and implementing secure, bidirectional connections with HR systems comparable to NEOGOV. Signzy’s AI and decision‑engine specialists have designed and tuned rule‑based screening logic for clients operating under strict regulatory frameworks, ensuring accurate, consistent, and compliant decisioning. Their compliance configuration team has supported clients across the U.S., Europe, and Asia in aligning digital disclosure, consent, adverse‑action, and data‑retention workflows with jurisdiction‑specific requirements. Finally, Signzy’s customer success and technical support staff provide ongoing platform monitoring, issue resolution, and technical assistance across U.S. business hours, ensuring uninterrupted support for BLS’s operations team and the City throughout the contract term. iii. The Proposer shall state the number of years the firm has conducted business. Proposer must have at least four (4) years’ experience in providing the required scope of Services for public clients.

BLS and its related entities has operated for about 20 years, delivering identity‑verification, biometrics, and document‑processing services to more than 46 governments worldwide.

During this period, BLS has supported:
• Government agencies
• Municipal authorities
• Public‑sector outsourcing programs
• High‑volume citizen‑service centres
Our technology subcontractor Signzy has been in continuous operation since 2016 and brings more than nine years of experience delivering digital identity verification, automated onboarding, and workflow‑automation solutions for regulated institutions globally. Signzy’s experience supporting government‑regulated enterprises, financial institutions, and compliance‑driven organizations complements BLS’s public‑sector service delivery capabilities and strengthens the overall solution offered to the City.

Together, BLS and Signzy bring a combined 29+ years of operational and technology experience, ensuring the City receives a stable, mature, and fully compliant background‑screening solution. iv. Provide three (3) references regarding the Proposer’s experience and performance performing similar services. Include the following information: (1) Organization/City, contact name, phone number, e-mail address; and (2) project size and description, if applicable, and description of services.

Provided below are the three references that demonstrate our experience and performance delivering similar services for government and private‑sector clients.

1. Reference No. 1: SpaceX for Background Verification Services Information Category Description
Organization/City SpaceX — Individual & User Verification Organization - Space Exploration Technologies Corp. (SpaceX), a private aerospace manufacturer and space transportation company, headquartered in Hawthorne, California, operating under strict federal contractor and workforce compliance requirements.

Contact Information o Name: Olivia Lang
o Position: Senior Counsel
o Phone : Not Available
o E-mail : [email protected]
Project Size and
Description
Deployment of Signzy's identity verification platform for individual and userlevel verification across SpaceX's workforce and user onboarding workflows, with requirements aligned to federal contractor compliance standards.

Description of Services o Signzy provided end-to-end identity verification services for SpaceX covering government-issued document verification, liveness detection, biometric matching, and real-time identity authentication for individuals across onboarding workflows.
o Given SpaceX's status as a federal contractor, the solution was configured to meet high-assurance identity standards required for access credentialing and workforce compliance. Signzy's platform enabled SpaceX to automate what were previously manual review-heavy processes, significantly reducing onboarding turnaround time while maintaining the rigorous verification standards expected in aerospace and defense-adjacent environments.

2. Reference No. 2: Government of Spain for Consular Services in USA and Globally Information Category Description
Organization/City Ministry of Foreign and European Affairs and Cooperation, Kingdom of Spain Locations served within USA and multiple BLS application centres globally Contact Information o Name: Ms. Carolina de Manueles Álvarez o Position: Directora General de Españoles en el Exterior y Asuntos Consulares (Director General of Spaniards Abroad and Consular Affairs) o Phone : 91 379 79 65; 91 394 88 54
o E-mail: [email protected]
Project Size and
Description
3 to 5 million applications annually (Estimated Contract Value: €170 million) BLS delivers comprehensive outsourced visa application centre (VAC) services for the Government of Spain, covering both Schengen visas and national long stay visas in accordance with Article 43 of the Schengen Visa Code.

This multi-year engagement spans numerous global locations, including USA and supports millions of applicants requiring secure identity verification, biometric capture, and document-based background assessments.

Description of Services o Biometric Enrolment & Identity Verification - Captured fingerprints, photographs, and identity documents using Schengen compliant biometric systems
o Employment Verification & Document Validation - Reviewed and validated employment letters, employer information, and supporting Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 14/ 29 Information Category Description
documents to confirm applicant eligibility
o Education Document Verification - Verified academic certificates, transcripts, and institutional authenticity for long stay visa categories o Financial & Credit Related Assessment - Assessed financial documents, bank statements, and proof of funds to determine applicant stability and compliance
o Application Processing & Secure Data Management - Ensured accurate data entry, secure handling of personal information, and timely submission of applications to Spanish consular authorities, following strict EU and Schengen data protection standards.
o Compliance with Schengen Code Requirements - Delivered services under rigorous operational, security, and confidentiality standards mandated by the European Union.
o Logistics & Document Handling - Managed secure passport movement, tracking, and return logistics for approved and rejected applications.

3. Reference No. 3: ASAPP Financial Technology for Identity & Background Verification Services Information Category Description
Organization/City ASAPP — Know Your Customer (KYC) & Verification of Individuals and Businesses Organization ASAPP, Inc., an AI-driven customer experience platform serving financial institutions across North America, with a client base that includes more than 200 community banks and credit unions.

Contact Information o Name: JR Pierman
o Position: President & CEO
o Phone : Not Available
o E-mail: [email protected]
Project Size and
Description
Deployment of Signzy's KYC and identity verification suite integrated into ASAPP's financial services platform, enabling downstream verification capabilities for ASAPP's network of over 200 community banks and credit unions.

Description of Services o Signzy partnered with ASAPP to embed KYC and identity verification capabilities directly within ASAPP's AI-powered platform, supporting both individual customer onboarding and business account verification for financial institutions.
o The integration covered identity document verification, business entity validation, liveness checks, and data extraction via OCR — all accessible through API integration into ASAPP's existing product stack. By powering verification for ASAPP, Signzy's technology effectively scaled across ASAPP's entire network of community banks and credit unions, demonstrating Signzy's ability to deliver compliant, high-volume verification infrastructure through platform partnerships in the regulated financial services sector.

Consular Outsourcing BLS Services Inc. (“BLS”) brings extensive experience operating within the United States and supporting government clients across North America, giving the company a strong understanding of the regulatory, operational, and service‑delivery expectations of public‑sector agencies. BLS maintains U.S.‑based operations, U.S.‑based staff, and established service centers that routinely manage identity‑verification, applicant‑intake, document authentication, and compliance‑driven workflows comparable to the City’s pre‑employment background‑screening requirements. This experience ensures that BLS is fully familiar with the standards of accuracy, confidentiality, responsiveness, and auditability expected by municipal agencies such as the City of San Bernardino.

BLS has reviewed the City’s RFP, Exhibit A, and the published Q&A responses in detail and has tailored its proposed workflow, staffing model, and service approach specifically to the City’s operational environment.

This includes alignment with the City’s use of NEOGOV Onboard and NEOGOV Insight, the City’s requirement for SSN verification via standard trace, and the City’s expectations for five‑business‑day turnaround, California‑specific compliance, and secure data handling.

In addition, BLS’s technology subcontractor, Signzy Technologies, maintains an active U.S. presence through its New York office and has extensive experience supporting U.S.‑based clients and compliance‑driven platform deployments. Signzy’s platform will be configured specifically to support California employment‑screening requirements, including digital disclosures, written authorizations, adverse‑action workflows, and data‑retention policies aligned with California privacy laws. Signzy has also reviewed the City’s NEOGOV environment and has designed its integration approach to support automated case creation, real‑time status updates, and seamless report delivery within the City’s existing HR systems.

Together, BLS and Signzy bring a strong combination of local operational experience, U.S. regulatory familiarity, and California‑specific compliance knowledge, ensuring that the City receives a solution that is not only technically robust but also aligned with the City’s processes, systems, and service expectations. b) Project Specific Experience
i. The Proposer shall provide a description of the three most relevant service contracts held within the last five years, one page per project, to include:
(a) Role of the firm
(b) Dollar value of the services
(c) Dollar value of the fee
(d) Description of services
(e) Staffing
(f) Duration of providing services
(g) Relationship to client
(h) Contact name, position, entity name, telephone number, fax number and e-mail address for each project.

Provided below are the description of three relevant service contracts to demonstrate BLS’s experience in pre-employment background screening services.

1. Project No. 1: SpaceX - Background Verification Services Information Category Description
Role of the Firm Signzy, as the prime technology service provider — Identity & Background Verification Services
Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 16/ 29 Information Category Description
Dollar Value of the
Services
Confidential at client request (available upon request) Dollar Value of the Fee Confidential at client request (available upon request).

Description of Services Delivered end-to-end background screening solutions for SpaceX's workforce onboarding. This project included multi-jurisdictional criminal record searches at the state and county levels, as well as global screening protocols covering international sanctions, Anti-Money Laundering (AML) compliance, and foreign criminal history checks
Duration of Providing
Services
36 Months (February 2026 – January 2029)
Relationship to Client Direct Contract — Vendor/Service Provider to SpaceX Compliance and Security Division
Client Contact o Name: Olivia Lang
o Position: Senior Counsel
o Phone : Not Available
o E-mail : [email protected]

2. Project No. 2: Government of Spain for Consular Services in USA and Globally Information Category Description
Role of the Firm BLS serves as the prime contractor delivering outsourced visa application centre (VAC) services globally (including United States) for the Government of Spain.

Dollar Value of the
Services
Estimated contract value: €170 million.

Dollar Value of the Fee Confidential at client request (available upon request) Description of Services BLS provides large‑scale visa processing, biometric enrolment, identity verification, employment and education verification, financial document assessment, secure data management, and logistics for passport handling.

Services comply with Article 43 of the Schengen Visa Code and EU data‑protection standards. BLS processes 3–5 million applications annually across multiple global locations.

Duration of Providing
Services
2016–2028 (multi‑year ongoing contract).

Relationship to Client Prime contractor delivering global visa‑processing services under strict EU, Schengen, and consular compliance frameworks.

Client Contact o Name: Ms. Carolina de Manueles Álvarez o Position: Directora General de Españoles en el Exterior y Asuntos Consulares (Director General of Spaniards Abroad and Consular Affairs) o Phone : 91 379 79 65; 91 394 88 54
o E-mail: [email protected]

3. Project No. 3: ASAPP Financial Technology for Identity & Background Verification Services Information Category Description
Role of the Firm Signzy as the prime technology Service Provider — Identity Verification & Background Screening Services Provider
Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 17/ 29 Information Category Description
Dollar Value of the
Services
Confidential at client request (available upon request) Dollar Value of the Fee Confidential at client request (available upon request) Description of Services Signzy provided a comprehensive identity verification and background screening platform for the ASAPP Financial Technology core banking software. This platform currently serves more than 200 community banks and credit unions across North America, with Signzy's KYC services integrated as the default standard.

The suite of services encompassed:
o Authentication of government-issued IDs
o Biometric identity matching
o Screening for Anti-Money Laundering (AML) and criminal backgrounds
o Checks against financial regulatory databases
o Sanctions and watchlist screening, including Politically Exposed Person (PEP) and Office of Foreign Assets Control (OFAC) lists To support ASAPP's compliance framework, implemented tailored workflows that adhere to financial sector regulations, including Financial Crimes Enforcement Network (FinCEN) guidance and the Bank Secrecy Act (BSA).

Staffing Not Applicable
Duration of Providing
Services
36 Months (March 2024 – February 2027)
Relationship to Client Direct Contract — Technology Service Provider to ASAPP Financial Technology’s Product & IT Teams
Client Contact o Name: JR Pierman
o Position: President & CEO
o Phone : Not Available
o E-mail: [email protected]
i. If any of the following has occurred, please describe in detail:
(a) Failure to enter into a contract or professional services agreement once selected. (b) Withdrawal of a proposal as a result of an error.
(c) Termination or failure to complete a contract.
(d) Debarment by any municipal, county, state, federal or local agency. (e) Involvement in litigation, arbitration or mediation. Conviction of the firm or its principals for violating a state or federal antitrust law by bid or proposal rigging, collusion, or restrictive competition between bidders or proposers, or conviction of violating any other federal or state law related to bidding or professional services performance. Knowing concealment of any deficiency in the performance of a prior contract.
(f) Falsification of information or submission of deceptive or fraudulent statements in connection with a contract.
(g) Willful disregard for applicable rules, laws or regulations.

Information regarding any of the above may, at the sole discretion of the City, be deemed to indicate an unsatisfactory record of performance.

Consular Outsourcing BLS Services Inc. and its related entities, maintain a strong record of ethical conduct, contract compliance, and successful performance across global government engagements. None of the circumstances listed below have occurred for our firm or its principals within the last five years, nor at any time in our operational history supporting municipal, federal, or international government clients.

Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 18/ 29 BLS has never failed to enter into a contract once selected, nor withdrawn a proposal due to error, nor been terminated for default or failure to complete a contract. The company has never been debarred by any municipal, county, state, federal, or international authority. BLS and its leadership have not been involved in litigation, arbitration, or mediation related to contract performance, nor have they ever been convicted of antitrust violations, bid rigging, collusion, or any federal or state offenses related to procurement or professional services.

BLS has never knowingly concealed performance deficiencies, falsified information, or submitted deceptive or fraudulent statements in connection with any contract. The company has consistently demonstrated full compliance with applicable rules, laws, and regulations, including those governing procurement, data protection, privacy, and service delivery for government clients.

This history reflects BLS’s long‑standing commitment to integrity, transparency, and high‑quality performance in all contractual relationships.
c) Technical Competence
i. Description of in-house resources (i.e., computer capabilities, software applications, modem protocol, modeling programs, etc.)
Consular Outsourcing BLS Services Inc. (“BLS”) maintains robust in‑house operational, compliance, and case‑management resources that support all non‑technical components of the City’s background‑screening workflow. BLS’s internal infrastructure includes secure case‑management tools, encrypted data‑handling protocols, multi‑factor authentication, audit‑ready documentation processes, and trained staff experienced in California‑specific compliance requirements. BLS’s U.S.‑based operations team uses structured workflows, quality‑assurance procedures, and secure communication channels to ensure accurate, timely, and compliant service delivery.

The technology subcontractor Signzy provides the complete digital infrastructure supporting candidate intake, verification automation, and NEOGOV integration. Signzy’s in‑house resources include:
• Cloud‑native workflow automation platform supporting digital intake, document upload, identity verification, and consent capture
• AI‑driven OCR and document‑authentication engines for automated data extraction and fraud detection
• Rule and Decision Engine with 150+ pre‑built verification rules and configurable California‑specific compliance logic
• BackOps case‑management dashboard used by BLS analysts for review, escalation, and report finalization
• Secure REST API gateway enabling bidirectional integration with NEOGOV Onboard and Insight • Library of 300+ verification APIs, including SSN trace, criminal record databases, DMV access, employment verification systems, and credit bureaus
• ISO 27001:2013 and SOC 2 Type II certified infrastructure, with end‑to‑end encryption, role‑based access controls, and full audit logging
• 24/7 platform monitoring, automated failover, and continuous uptime management • Configurable data‑retention and deletion policies aligned with California privacy requirements Through this combined model, BLS retains full responsibility for service delivery, compliance, reporting, and quality assurance, while leveraging Signzy’s advanced, secure, and scalable technology platform to fulfil all technical functions required by the City.

Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 19/ 29 ii. Ability to draw upon multi-disciplinary staff to address the Services requested in this RFP.

Consular Outsourcing BLS Services Inc. (“BLS”) maintains a multi‑disciplinary team with the operational, technical, compliance, and customer‑support expertise required to deliver the full scope of services outlined in the RFP. BLS’s staffing model draws from experienced professionals across applicant‑intake operations, identity verification, document authentication, quality assurance, and public‑sector compliance. This ensures that every stage of the City’s background‑screening workflow—from candidate intake to final report release—is supported by personnel with specialized skills relevant to their function.

BLS’s team includes project managers, background‑screening analysts, compliance specialists, customer‑support coordinators, and quality‑control reviewers who collectively bring decades of experience supporting government agencies, law‑enforcement partners, and regulated service environments. This multi‑disciplinary structure enables BLS to manage high‑volume workflows, maintain strict chain‑of‑custody standards, and ensure accurate, timely, and audit‑ready results for the City.

In addition, BLS is supported by the multi‑disciplinary technical staff of Signzy. Signzy provides access to platform implementation engineers, API integration specialists, AI and decision‑engine experts, compliance‑workflow configurators, and technical support personnel. These teams have deployed digital verification and onboarding platforms across more than 300 global engagements, including U.S.‑based, compliance‑driven environments. Their expertise ensures that the City’s NEOGOV integration, automated verification workflows, and security controls are implemented and maintained to the highest standards.

Together, BLS and Signzy offer a comprehensive, multi‑disciplinary delivery model that combines operational excellence, technical depth, regulatory expertise, and responsive support—ensuring the City receives a reliable, secure, and fully compliant background‑screening solution.

Proposed Method to Accomplish the Work
Describe the technical and management approach to providing the Services to the City. Proposer should take into account the scope of the Services, goals of the City, and general functions required. Include a draft first year schedule of tasks, milestones, and deliverables that will provide for timely provision of the Services. In reviewing the scope of Services and goals described in Exhibit “A”, the Proposer may identify additional necessary tasks and is invited to bring these to the City’s attention within the discussion of its proposed method to accomplish the work.

Consular Outsourcing BLS Services Inc. (“BLS”) will deliver a structured, compliant, and efficient background‑screening program aligned with the City’s goals, timelines, and operational requirements. All technology components—including digital intake, identity verification, document authentication, workflow automation, and NEOGOV integration—will be delivered through Signzy Technologies’ secure digital‑verification platform, hosted on U.S.-based cloud infrastructure. BLS remains fully accountable for all services, compliance, reporting, quality assurance, and overall contract performance.

Technical Approach
BLS’s operational expertise is combined with Signzy’s automated onboarding and verification platform to deliver a fully digital, NEOGOV‑integrated screening workflow that eliminates manual handoffs, reduces turnaround time, and ensures consistent compliance with California‑specific requirements.

Provided below is the technical approach:

1. NEOGOV-Triggered Case Initiation & Pre-Filled Candidate Data Screening cases are automatically created through NEOGOV-triggered case initiation. When City HR initiates a hiring workflow in NEOGOV Onboard or Insight, the Signzy platform receives candidate details via secure API and generates a screening case with:
• Pre-filled, non-editable identity fields (name, position, department) • Automated routing to the correct screening package (standard, financial-responsibility, or driving role)
• A secure, link-based onboarding journey accessible via mobile or desktop This eliminates manual data entry, reduces errors, and ensures a consistent starting point for all screenings.

2. Candidate Intake & Digital Disclosures
Candidates receive a secure screening link via NEOGOV or Signzy. The intake flow includes:
• Fair Credit Reporting Act (FCRA)‑compliant disclosures • Standalone authorization forms
• Timestamped digital consent
• Structured data entry
• Document upload with AI-powered OCR extraction
• Liveness selfie verification (where applicable)
All intake data is captured directly within the encrypted Signzy platform.

3. Identity Verification
Identity verification includes:
• Social Security Number (SSN)/ Taxpayer Identification Number (TIN) lookup (where supported) • AI-powered OCR extraction of ID documents
• Forgery detection and document authenticity checks
• Liveness detection and face match
• Cross-reference of candidate-provided data with NEOGOV-provided fields • DOB confirmation against identity-matching sources
Any discrepancies are automatically flagged for BLS analyst review.

4. Automated Multi-Source Background Checks
Once identity verification is complete, the platform automatically initiates:
• Criminal Records Checks
o County, state, federal, and national criminal searches o Sex offender registry checks
o Automated initiation followed by BLS manual review
o Legal reportability checks under Fair Credit Reporting Act (FCRA) and other regulatory agencies • Employment Verification
o Automated API-based verification where available
o Direct employer contact workflows
o Verification of current and up to two prior employers • Professional License Verification
o Automated license validation
o Confirmation of issuance, expiration, standing, and disciplinary history • Driving Records (MVR Checks)
o Automated MVR retrieval for driving-role positions
o Lifetime criminal driving history
o Seven-year moving violation history
• Credit Checks (Where Permitted)
o Conducted only for financial-responsibility roles
Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 21/ 29 o Filtered to include only job-relevant information
• Tax Document Verification
o SSN trace
o Address history
o Credit-related checks (where legally permissible)

5. Risk-Management Scan
The platform performs automated risk analysis, including:
• Identity inconsistencies
• Document authenticity issues
• Fraud indicators
• Cross-source mismatches
BLS analysts review all flagged items before report release.

6. Reporting & Quality Assurance
BLS compiles all verified results into a structured, easy-to-read report that includes:
• Verification outcomes
• Flags and risk indicators
• Supporting documentation
• Compliance notes
Reports are generated within the Signzy platform and delivered to the City via:
• NEOGOV API integration
• Back Office Operations (BackOps) portal
• Secure client portal
All reports undergo multi-layer QA by BLS analysts.

7. Back Office Operations (BackOps) Portal & City Access Signzy’s BackOps portal provides:
• Step-level status tracking (initiated / in progress / completed / flagged) • Document access (ID images, employment documents, tax documents) • Risk flags and decision engine outputs
• Maker-checker review workflows
• Automated decisioning for low-risk cases
• MIS reporting and downloadable dashboards
• Contract management module for final hiring decisions City-designated Authorized Users receive secure access to:
• Case status
• Documents
• Reports
• Audit logs
For details related to Back Office Operations portal functionalities and screenshots, please refer to “Appendix 5_BackOps Portal and Dashboard”

8. Confidentiality & Data Security
• All data is stored on Signzy’s U.S.-based cloud infrastructure • SOC 2 Type II and ISO 27001:2013 certified
• End-to-end encryption
• Role-based access controls
• Full audit logging
• Automated failover and uptime monitoring
Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 22/ 29 • Configurable data retention and deletion policies

9. NEOGOV Integration
Integration between Signzy and NEOGOV includes:
• Automated case creation
• Pre-filled candidate data
• Real-time status updates
• Automated report delivery
• Secure API-based data exchange
This eliminates manual work and ensures real-time visibility for City staff.

Provided below is a high‑level visual overview of the City’s end‑to‑end digital onboarding and background‑verification workflow, showing each step from NEOGOV‑triggered initiation through automated checks, BLS review, and final report delivery.

Management Approach
BLS will manage the City’s background-screening program through a structured, compliance-driven, and technology-enabled framework that ensures accuracy, timeliness, transparency, and seamless coordination across all service components. The management model combines BLS’s operational oversight and compliance leadership with Signzy’s automated digital-verification platform, ensuring a unified, reliable, and scalable service experience for the City.

1. Program Governance & Oversight
BLS will serve as the prime contractor and single point of accountability for all services delivered to the City.

Governance is structured around:

Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 23/ 29 • A dedicated BLS Project Manager responsible for day-to-day operations, Service Level Agreement (SLA) performance, issue resolution, and communication with City HR. • Weekly or bi-weekly operational check-ins with City HR to review active cases, address escalations, and monitor performance.
• Quarterly business reviews to evaluate trends, identify improvement opportunities, and ensure alignment with City goals.
• Centralized oversight of all screening components, including criminal checks, employment verification, license validation, MVR checks, and credit checks (where permissible).

This governance structure ensures that the City receives a consistent, transparent, and accountable service experience throughout the contract term.

2. Case Processing & Analyst Operations
BLS’s background-screening analysts and verification specialists manage each case from intake through final reporting within the Signzy digital-verification platform. Their responsibilities include:
• Reviewing identity verification results, document authenticity, and risk indicators • Conducting manual verification steps (e.g., employer outreach, license board checks) • Performing secondary review for flagged or complex cases • Ensuring legal reportability under Fair Credit Reporting Act (FCRA) and other Federal/California-specific requirements
• Preparing final screening reports and releasing them to the City via NEOGOV integration Analysts follow standardized workflows and quality-control procedures to ensure accuracy, consistency, and compliance across all screening components.

3. Escalation & Secondary Review
BLS maintains a structured escalation framework to ensure that complex or sensitive cases receive appropriate oversight:
• Primary Analyst Review: Initial verification and documentation review • Secondary Senior Analyst Review: Required for discrepancies, identity mismatches, or potential fraud indicators
• Compliance Review: Conducted when legal reportability or adverse-action considerations arise • Client Escalation: BLS notifies City HR of any issues requiring clarification, additional documentation, or candidate follow-up
This multi-layered review process minimizes the risk of reporting errors and ensures that all results meet legal and regulatory standards.

4. Compliance Management
BLS’s compliance team ensures that all workflows, disclosures, and reporting practices adhere to Fair Credit Reporting Act (FCRA) and other Federal/California specific requirements.

Compliance responsibilities include:
• Maintaining up-to-date disclosure and authorization forms • Ensuring proper adverse-action documentation
• Conducting periodic audits of case files and chain-of-custody logs • Monitoring regulatory changes and updating workflows accordingly • Coordinating with Signzy’s compliance configuration team to embed compliance logic into the platform
This ensures that every screening report delivered to the City is accurate, legally reportable, and fully compliant.

5. Client Support & Communication
BLS provides a dedicated Client Support Coordinator who serves as the primary operational contact for City HR staff. Support includes:

Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 24/ 29 • Real-time case updates
• Assistance with candidate communication
• Guidance on documentation requirements
• Support for adverse-action workflows
• Troubleshooting and issue resolution
Support is available via email, phone, and virtual meetings during U.S. business hours, with escalation to Signzy’s technical support team when platform-related issues arise.

6. IT, Platform, and NEOGOV Integration Management
BLS oversees the integration process, while Signzy’s engineering team manages all platform infrastructure, API connectivity, uptime monitoring, and secure data exchange with NEOGOV.

Key responsibilities include:
• Maintaining secure API connections between Signzy and NEOGOV Onboard/Insight • Ensuring automated case creation, status updates, and report delivery • Monitoring platform uptime and performance
• Applying updates, patches, and enhancements
• Ensuring compliance with U.S. data-residency requirements (Signzy’s cloud instance is hosted in the USA)
Platform support follows Signzy’s SLA:
• 2-hour response time for critical (P0) issues
• 1-business-day resolution for P0 issues
• Tiered response/resolution times for P1–P3 issues
This ensures uninterrupted technical performance throughout the contract term.

7. Performance Monitoring & Reporting
BLS continuously monitors operational performance through:
• Monthly SLA reports covering turnaround time, accuracy, and volume • Real-time dashboards available through Signzy’s Back Office Operations portal • Quarterly performance reviews with City HR
• Trend analysis and improvement recommendations
This ensures transparency and continuous improvement throughout the engagement.

8. Scalability & Surge Capacity
The BLS–Signzy model provides a dual-layer scalability framework that ensures the City’s program can seamlessly absorb fluctuations in hiring volume, seasonal surges, emergency recruitment cycles, and long-term growth.

Operational Scalability
BLS maintains a distributed, multi-tier operational workforce that enables rapid scaling of analyst capacity.

Key capabilities include:
• Elastic Analyst Pool: Ability to rapidly expand staffing by drawing from BLS’s national network of trained verification specialists.
• Cross-Trained Workforce: Analysts are trained across all verification types, enabling dynamic reallocation based on volume.
• Surge Protocols: Pre-defined surge response plans allow immediate onboarding of additional analysts and extended operational hours.
• Redundant Teams: Multiple analyst teams across time zones ensure continuity during peak periods or localized disruptions.
• Scalable QA: Multi-layer quality assurance scales proportionally with volume to maintain accuracy and compliance.

This ensures that turnaround times remain consistent—even if hiring volume doubles or triples.

Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 25/ 29 Platform Scalability
Signzy’s Digital Onboarding Platform is engineered for enterprise-grade scalability and processes 10+ million verifications per month globally. Platform scalability includes:
• Auto-Scaling Infrastructure: Automatically increases compute resources based on real-time load. • High-Throughput API Gateway: Supports thousands of concurrent verification requests. • Parallel Processing: Criminal checks, employment verification, license validation, and document authentication run simultaneously.
• Unlimited Case Volume: BackOps portal supports unlimited case processing and multi-user access. • U.S.-Based Cloud Hosting: Ensures low latency, high availability, and compliance with U.S. data-residency requirements.
• No Impact on City Workflows: NEOGOV-triggered case initiation and automated report delivery remain fully automated regardless of volume.

This ensures the City receives a future-proof platform capable of supporting expanded scope, new screening components, or additional departments without redevelopment or downtime.

Together, BLS and Signzy provide a scalability model that ensures:
• No delays during peak hiring cycles
• No degradation in turnaround time
• No additional burden on City staff
• No additional cost for scaling platform capacity
• Consistent compliance and accuracy at any volume
The City receives a screening program that is resilient, responsive, and capable of supporting long-term growth throughout the contract term.

First‑Year Schedule of Tasks, Milestones & Deliverables Month Tasks & Milestones Deliverables
Month 1 Project kickoff, workflow mapping,
NEOGOV integration planning Kickoff report, finalized workflows Month 2
Platform configuration, NEOGOV‑triggered
case initiation setup, URL parameter
mapping, BackOps configuration, staff
training, pilot testing
Configured platform, training completion,
pilot results
Month 3 Full program launch First monthly performance report Months 4–6
Steady-state operations, QA audits,
NEOGOV integration refinement, MIS
reporting setup
Monthly reports, QA findings
Month 7 Mid-year review with City Mid-year performance summary Months 8–11
Continuous operations, process
improvements, compliance checks,
automated decision engine tuning
Monthly reports, enhancement updates
Month 12 Annual review, SLA evaluation, Year-2
planning Annual performance report
Optional Enhancements
As invited by the RFP, BLS identifies the following value‑added tasks that would strengthen the City’s background‑screening program:

Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 26/ 29 o Candidate Experience Optimization — reducing incomplete submissions and improving turnaround times. For example, automated candidate reminders.
o Enhanced fraud‑detection alerts - for identity‑theft indicators o Enhanced Compliance Monitoring — quarterly audits to ensure alignment with California and federal regulations
o Custom Reporting Dashboards — tailored analytics for HR leadership o Annual Policy Review — ensuring screening criteria remain current with legal and operational requirements
These enhancements support transparency, efficiency, and continuous improvement.

Fee Proposal
Please provide a fee proposal for the scope of Services. The fee proposal shall include hourly rates for all personnel for “Additional Work”
For a detailed pricing proposal, please refer to “Appendix 6_Fee Proposal for City of San Bernardino_BGC_May2026”.

The vendor quote form is updated to indicate that the pricing is provided in the Appendix for Fee Proposal.

For an executed version of the vendor quote form, please refer to “Appendix 7_Vendor Quote Form” Insurance
See the Agreement, attached hereto as Exhibit “B”, for a description of the insurance requirements
BLS acknowledges the insurance requirements outlined in the RFP and agrees to provide it within (10) calendar days of notification of selection for contract award. Please refer to “Appendix 8_Acknowledgement of Insurance Requirements”
Litigation
Provide litigation history for any claims filed by your firm or against your firm related to the provision of Services in the last five (5) years.

Consular Outsourcing BLS Services Inc. maintain a strong record of ethical conduct and compliant service delivery. Based on our internal review and corporate compliance records, there have been no claims, lawsuits, or legal proceedings filed by or against our firm in the past five (5) years related to the provision of background‑screening services or any services comparable to those described in this RFP.

During this period, neither BLS nor its principals have been involved in contract‑related litigation, claims alleging service deficiencies, regulatory enforcement actions, arbitration or mediation related to service delivery, and any disputes involving background‑screening operations.

BLS has consistently delivered services to government and public‑sector clients without incident, and we maintain robust compliance, quality‑assurance, and risk‑management programs to prevent issues that could give rise to litigation.

Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 27/ 29 Other Information
This section shall contain all other pertinent information regarding the following:
a. Demonstration of record of staffing tasks efficiently and completing projects on time and within the allocated budget.

Consular Outsourcing BLS Services Inc. and its parent organization, have a long‑standing record of staffing projects efficiently and delivering services on time and within budget. Across our global portfolio of government, public‑sector, and law‑enforcement engagements, we consistently meet or exceed service‑level expectations through disciplined resource planning, standardized operating procedures, and continuous performance monitoring. Our background‑screening operations use a structured staffing model that ensures adequate coverage for peak periods, rapid case initiation, and timely completion of all verification components. This approach has enabled us to maintain high accuracy, predictable turnaround times, and cost‑controlled delivery across all contracts. b. Description of community involvement.

Consular Outsourcing BLS Services Inc. is committed to contributing positively to the communities in which we operate. Our organization supports local employment, provides training and skill‑development opportunities, and participates in community‑focused initiatives aligned with public service, digital inclusion, and workforce development. We prioritize hiring locally wherever possible and invest in developing staff through ongoing training in compliance, data security, and customer service. In addition, Consular Outsourcing BLS Services Inc. encourages volunteerism and supports charitable activities in regions where we maintain operational centres.
c. Description of any previous involvement with the City.

Consular Outsourcing BLS Services Inc. has not previously provided services to the City of San Bernardino.

This proposal represents our first opportunity to support the City’s Human Resources and background‑screening operations. While we have not worked with the City before, we bring extensive experience serving government agencies, public‑sector organizations, and law‑enforcement entities across North America and internationally. Our proven track record in delivering secure, compliant, and high‑volume identity‑verification and screening services positions us well to support the City’s needs. d. A statement that the Proposer has no conflicts of interest in connection with providing the Services.

Consular Outsourcing BLS Services Inc. affirms that we have no conflicts of interest in connection with providing the Services described in this RFP. Neither the company, its officers, its employees, nor its subcontractors have any financial, professional, or personal relationships that would impair our ability to perform the required services impartially and in the best interest of the City. We further certify that no such conflicts will arise throughout the duration of the contract.

Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 28/ 29 Certification of Proposal
The undersigned hereby submits its proposal and, by doing so, agrees to furnish services to the City in accordance with the Request for Proposal (RFP), and to be bound by the terms and conditions of the RFP.

Name: _Kulwant Singh______________________________________ Signature: __Kulwant Singh________________________________ Date: ___June 01, 2026_____________________________________ Proposal in Response to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 29/ 29 Appendices
• Appendix 1_California Business License
• Appendix 2_Resumes_Key Staff for Pre-employment BGC Services • Appendix 3_D&B Credit Rating_May15,2026
• Appendix 4_Financials_Consular Outsourcing BLS Svcs_May2026 • Appendix 5_BackOps Portal and Dashboard
• Appendix 6_Fee Proposal for City of San Bernardino_BGC_May2026 • Appendix 7_Vendor Quote Form
• Appendix 8_Acknowledgement of Insurance Requirements
Appendix 1_California Business License

Appendix 2_Resumes_Key Staff for Preemployment BGC Services

IREN HOVHANNISYAN
Los Angeles, CA
(818) 802-3745
[email protected]

PROFESSIONAL SUMMARY
Operations and customer-service professional with experience in applicant intake, documentation handling, workflow coordination, and regulated service-center operations, currently serving as a Team Lead overseeing staff, applicant support, and daily processing activities.

CORE COMPETENCIES
Applicant Intake, Identity Verification, Documentation Review, Customer Service, Records Management, Workflow Coordination, Communication, Process Accuracy

RELEVANT EXPERIENCE
• Team Lead – Visa Application Center
Consular Outsourcing Services BLS Inc., Los Angeles, CA | 2023 – Present o Leads daily operations, staff coordination, applicant support, and documentation handling for a high-volume visa application center.
• Medical Sales Representative
Mucos Pharma, Yerevan, Armenia | Mar 2020 – Jul 2023
o Provided product support, client communication, and documentation handling while coordinating sales activities in a regulated medical environment. • Physician Assistant / Clerk
Aspera Scan, Yerevan, Armenia | Dec 2014 – Mar 2020
o Supported patient intake, documentation processing, and administrative coordination in a clinical setting.
• Assistant Secretary
Hospice, Los Angeles, CA | Jun 2023 – Jul 2023
o Performed administrative support, scheduling, and records management for patient-care operations.

EDUCATION
• B.S., Chemical Pharmacy – Yerevan State University (2008–2013)

TECHNICAL SKILLS
Microsoft Office; Data Entry; Records Management; Customer Service Tools; Internet Research

LIANA SEDRAKYAN
Glendale, CA, USA
+1 (424) 888‑0008
[email protected]

PROFESSIONAL SUMMARY
Operations and customer‑service professional with extensive experience in visa processing, applicant support, documentation review, workflow coordination, and regulated service‑center operations, with strong skills in communication, reporting, and high‑volume applicant handling.

CORE COMPETENCIES
Identity Verification, Applicant Intake, Document Review, Case Management Systems, Customer Service, Records & Reporting, Workflow Coordination, Project Support, Process Improvement

RELEVANT EXPERIENCE
• Submission Officer – Germany Visa Application Center
BLS International Services, Los Angeles, CA | Oct 2025 – Present o Processes visa applications, verifies documentation, collects biometrics, assists applicants, and maintains accurate records in compliance with consular and BLS standards. • Senior Submission Officer – Spain Visa Application Center BLS International Services | Mar 2023 – Oct 2025
o Managed visa intake, documentation review, applicant communication, and workflow reporting while ensuring compliance with Spain consular requirements. • Project Coordinator
Im Tun Charity NGO | Nov 2020 – Jan 2023
o Coordinated humanitarian projects, donor communications, and reporting to support wounded soldiers and families.
• Head of Call Center / Project Manager
Arevik Production LTD | Apr 2016 – May 2019
o Oversaw call‑center operations, staff training, CRM initiatives, and multi‑project coordination with regular performance reporting.

EDUCATION
• Intensive English Program (IEP) – American University of Armenia • M.A., International Relations & Translation – Hrachya Acharyan University

CERTIFICATIONS & TRAINING
Public Relations (AUA, 2006); Marketing Relations (Canada, 2008); Marketing Tools & Solutions (USA, 2009); Social Media Marketing (2019)

TECHNICAL SKILLS
Microsoft Office; CRM Systems; Case Management Tools; Reporting & Documentation; Internet Research

ARTUR MANUKIAN
Los Angeles, CA
+1 (818) 817-1683
[email protected]

PROFESSIONAL SUMMARY
Operations and compliance professional with 6+ years of experience in identity verification, applicant intake, document authentication, and workflow management in high-volume, regulated service environments.

CORE COMPETENCIES
Identity Verification, Applicant Intake, Document Authentication, Case Management Systems, Data Protection Compliance, Customer Service, Reporting & Reconciliation, Staff Supervision, Process Improvement

RELEVANT EXPERIENCE
• Team Lead – Germany Visa Application Center
BLS Services Inc., Los Angeles, CA | Nov 2023 – Present o Leads daily operations, staff supervision, financial controls, and compliance for a high-volume applicant processing center supporting identity verification and document authentication.
• Policy & Regional Affairs Junior Analyst
Regional Security Monitoring Center | Sep 2020 – Feb 2022 o Produced analytical reports and assessments supporting security, risk, and policy decision-making.
• Visa Application Specialist
Metrix Visa Application Center | Sep 2018 – Sep 2020
o Performed applicant intake, documentation review, identity verification, scheduling, and reconciliation in a regulated processing environment.

EDUCATION
• M.A., Global Risk (In Progress) – Johns Hopkins University, SAIS • B.A., Political Science – California State University, Northridge • A.A., Management – European College in Armenia Foundation

CERTIFICATIONS & AFFILIATIONS
LULAC Academy Scholar (2026); Atlantic Council Fellow (2021); Leadership Academy Armenia Fellow (2021)

TECHNICAL SKILLS
Microsoft Office; Document Verification Systems; Case Management Platform; Workflow & Records Tools Appendix 3_D&B Credit Rating_May15,2026
Risk Assessment - Scores and Ratings
PAYDEX®

PAYMENT HABITS
1 100

LOW-MODERATE

DELINQUENCY SCORE

REPAYMENT RISK
1 100

MODERATE
Predictive

FAILURE SCORE

INSOLVENCY RISK
1 100

MODERATE
Predictive

SER RATING

SUPPLIER RISK
7 9 1

MODERATE RISK

MAXIMUM CREDIT

RECOMMENDATION

D&B GUIDANCE
US$ 20,000
Overall Business Risk

MODERATE

D&B RATING
As of Feb 10, 2018
Previous Rating
--
PAYDEX® Score
The PAYDEX® (Payment Index) is an index that summarizes how your business has historically paid its bills based on information in the Dun & Bradstreet Data Cloud.

Your business’s PAYDEX® Score summarizes what your business’s payment habits have been to date.

Business and Industry Trends
Your PAYDEX® Score can change over time
Jun Aug Oct Dec Feb Apr Jun Aug Oct Dec Feb Apr
0 20
40 60
80 100
Your risk of slow payment is currently LOW-MODERATE. Your risk of slow payment is higher than that of your industry peers. This could have a detrimental effect on your ability to obtain financing or receive a favorable interest rate.

PAYDEX®

SLOW PAY RISK
1 100

LOW-MODERATE
Key
Your company’s payment behavior is based historical payments and indicates to others the speed your company pays its bills.

How can I potentially impact this score?
Make On-Time Payments
Encourage your suppliers and vendors to report payment experiences to Dun & Bradstreet.

Dispute inaccurate “slow” payments in D-U-N-S Manager
Why is this score important?
Your PAYDEX® score can be used by lenders to help determine whether to approve you for financing.

The PAYDEX® score is an illustration of your payment habits as a business.
65 57 48
DS
Your PAYDEX® Score Middle score for the Industry
Industry Bottom 25% Score Industry Top 25% Score
65 Payment Behavior
19 days
Beyond Terms
D B Credit Insights
Consular Outsourcing Bls Services Inc. Prepared for Julia Ivanova on May 15, 2026 This information, which is provided as-is, is proprietary to Dun & Bradstreet (“D&B”), intended for your internal use only subject to the terms of your contract, and may not be reproduced, published, or disclosed to others without the express written consent of D&B. D&B disclaims all liability for any loss or damage arising out of or in any way related to the contents of this report.

Page 1 of 6 ends

Risk Assessment - Scores and Ratings
Delinquency Score
The Delinquency Score predicts the likelihood that your business will pay its bills on time in the future based on information in the Dun & Bradstreet Data Cloud.

Your Delinquency Score comes in three flavors; a Class, a Percentile and a Raw Score – allowing for different levels of granularity.

To creditors, suppliers and other businesses, your Delinquency Score can help measure if your business will pay on time.

Business and Industry Trends
Your Delinquency Score can change over time
May Jul Sep Nov Jan Mar May Jul Sep Nov Jan Mar
0 20
40 60
80 100
These factors are affecting your score:

Limited time under present management control
Higher risk industry based on delinquency rates for
this industry
Recent high balance past due
Proportion of past due balances to total amount
owing
Evidence of recent payment experiences paid later
than 30 days

DELINQUENCY SCORE

REPAYMENT RISK
1 100 MODERATE
Predictive
Key
Raw Score: D&B calculates a “raw” score to predict the likelihood that your business will not pay its bills on time.

Class: D&B applies a “class” to categorize your business according to a level of risk.

Probability of Delinquency: This indicates the probability that your business will pay its bills after they are due.

Industry Avg. Probability of Delinquency: This is your industry’s benchmark that a business will pay its bills after they are due.

How do I potentially impact this score?
Integrate your business bank account transactions via Plaid Verify the industry your business works in and update in D-U-N-S Manager if necessary
Verify your business’s number of employees and update in D-U-N-S Manager if necessary
Confirm your business’s start date and update in D-U-N-S Manager if necessary
Why is this score important?
Vendors, financial institutions, and landlords are just a few examples of business partners that may check your Delinquency Score when assessing the risk of dealing with your business.

Your Delinquency Score may impact decisions by financial institutions to accept or reject new business credit applicants.

Your Delinquency Score may provide guidance to other businesses in setting credit limits, payment terms, and upfront deposit amounts.

Your Delinquency Score
Middle score for the Industry
Raw Score
508
Class
3 Probability of Delinquency

5.16%
Industry Avg. Probability
of Delinquency

7.42%
57 D B Credit Insights
Consular Outsourcing Bls Services Inc. Prepared for Julia Ivanova on May 15, 2026 This information, which is provided as-is, is proprietary to Dun & Bradstreet (“D&B”), intended for your internal use only subject to the terms of your contract, and may not be reproduced, published, or disclosed to others without the express written consent of D&B. D&B disclaims all liability for any loss or damage arising out of or in any way related to the contents of this report.

Page 2 of 6 ends

Risk Assessment - Scores and Ratings
Failure Score
The Failure Score predicts the likelihood that a company will declare bankruptcy or close its doors in the next 12 months. Your Failure Score comes in three flavors; a Class, a Percentile and a Raw Score – allowing for different levels of granularity.

To creditors, vendors, suppliers and other businesses, your Failure Score measures their risk of loss associated with doing business with your business.

Business and Industry Trends
Your Failure Score can change over time
Jun Aug Oct Dec Feb Apr Apr
0 20
40 60
80 100
These factors are affecting your score:

Limited time under present management control
Low Paydex Score

FAILURE SCORE

INSOLVENCY RISK
1 100 MODERATE
Predictive
Key
Raw Score: D&B calculates a “raw” score to predict the likelihood that your business will no longer be in business or declare bankruptcy in the next 12 months.

Class: D&B applies a “class” to categorize your business according to the level of risk associated with your business.

Probability of Failure: This indicates the probability that your business will go out of business or declare bankruptcy in the next 12 months.

Industry Avg. Probability of Failure: This is your industry’s benchmark that a business will go out of business or declare bankruptcy in the next 12 months.

How Can I potentially impact this score?
Integrate your business bank account via Plaid
Validate your public filings
Suits
Liens
Judgments
UCC Filings
Verify the industry your business works in and update in D-U-N-S Manager if necessary
Verify your business’s number of employees and update in D-U-N-S Manager if necessary
Upload your business’s financials in D-U-N-S Manager
Confirm your business’s start date and update in D-U-N-S Manager if necessary
Why is this score important?
Suppliers, lenders, landlords, and customers are just a handful of business partners who could be interested in your company’s Failure Score to help manage risk.

A poor Failure Score could make it difficult for your business to access capital or result in less generous loan terms.

You could also lose out on opportunities due to concerns that doing business with your business will result in a loss.

Your Failure Score
Middle score for the Industry
Raw Score
1473
Class
3 Probability of Failure

0.26%
Industry Avg. Probability
of Failure

0.36%
48 D B Credit Insights
Consular Outsourcing Bls Services Inc. Prepared for Julia Ivanova on May 15, 2026 This information, which is provided as-is, is proprietary to Dun & Bradstreet (“D&B”), intended for your internal use only subject to the terms of your contract, and may not be reproduced, published, or disclosed to others without the express written consent of D&B. D&B disclaims all liability for any loss or damage arising out of or in any way related to the contents of this report.

Page 3 of 6 ends

Risk Assessment - Scores and Ratings
Supplier Evaluation Risk (SER®) Rating
The D&B Supplier Evaluation Risk (SER) Rating predicts the likelihood that a supplier will cease operations or become inactive over the next 12 months based on information in the Dun & Bradstreet Data Cloud. Using statistical probability factors, it scores public and private companies from 1 to 9, where 1 represents low risk and 9 represents high risk. The SER Rating provides powerful supplier insight by combining key risk indicators into a single rating.

HIGH RISK 8-9
MODERATE RISK 7
LOW-MODERATE RISK 5-6
LOW RISK 1-4

SER RATING

SUPPLIER RISK
7 9 1

MODERATE RISK
These factors are affecting your rating:

Proportion of slow payment experiences to total
number of payment experiences reported
Proportion of past due balances to total amount
owing
How can I potentially impact this rating?
Upload your business’s financials in D-U-N-S Manager
Validate your public filings
Suits
Liens
Judgments
UCC Filings
Verify the industry your business works in and update in D-U-N-S Manager if necessary
Verify your business’s number of employees and update in D-U-N-S Manager if necessary
Why is this rating Important?
Businesses may use an SER Rating to help assess potential suppliers.

Businesses may use the SER to help gauge the potential risk of doing business with suppliers they currently use.

Businesses may use the SER to exclude companies from their vendor selection process.

A lower SER Rating may potentially increase the likelihood of winning contracts.

A higher SER Rating could potentially make it more difficult for your business to win contracts as a supplier.

D B Credit Insights
Consular Outsourcing Bls Services Inc. Prepared for Julia Ivanova on May 15, 2026 This information, which is provided as-is, is proprietary to Dun & Bradstreet (“D&B”), intended for your internal use only subject to the terms of your contract, and may not be reproduced, published, or disclosed to others without the express written consent of D&B. D&B disclaims all liability for any loss or damage arising out of or in any way related to the contents of this report.

Page 4 of 6 ends

Risk Assessment - Scores and Ratings
Maximum Credit Recommendation
D&B provides guidance related to our overall assessment of your business's scores and ratings
Maximum Credit Recommendation
The Maximum Credit Recommendation (MCR) is the greatest amount of credit that D&B suggests should be extended to this business. This recommendation is based on the Overall Business Risk (OBR) assessment, market conditions and size of the business.

Overall Business Risk
The Overall Business Risk is a summary of your business's financial health.

MAXIMUM CREDIT

RECOMMENDATION

D&B GUIDANCE
US$ 20,000
Overall Business Risk

MODERATE
Dun & Bradstreet Thinks:

Overall assessment of this organization over the next
12 months: SOME STABILITY CONCERNS
Based on the predicted risk of business
discontinuation: MODERATELY HIGHER THAN

AVERAGE RISK OF DISCONTINUED OPERATIONS

OR BUSINESS INACTIVITY
Based on the predicted risk of severely delinquent
payments: MODERATE POTENTIAL FOR SEVERELY

DELINQUENT PAYMENTS
Overall Assessment of Your Business
Maximum Credit Recommendation US$ 20,000
The recommended limit is based on a moderately low
probability of severe delinquency.

Overall Business Risk Moderate
Low Risk High Risk
How Can I potentially impact these ratings?
Be sure that the business information in your credit file is up to date Pay your bills on time
Connect your business bank account via Plaid
Dispute any incorrect information in your business credit profile for free through D-U-N-S Manager
Why is this score important?
Businesses may use this recommendation to help in making a decision when making a credit assessment on your business.

Page 5 of 6 ends

Risk Assessment - Scores and Ratings
D&B Rating
D&B Rating is an indicator typically used by financial institutions, vendors and suppliers to help assess the creditworthiness of your business. Your D&B Rating is determined by combining your business’s net worth and the summary of your business’s financial health, payment habits and operational performance.

D&B RATING
DS
As of Feb 10, 2018
Previous Rating
--
What is my Current Rating? As of Feb 10, 2018
DS
This indicates that the information available to D&B does not permit us to classify the company within our Rating Key. When ordering these reports, an investigation can be performed and results sent to you at your request for an additional fee My Previous Rating

DATA NOT AVAILABLE
How Can I potentially impact this rating?
Working with lenders that report payments to Dun & Bradstreet Submitting your company’s financial information directly to Dun & Bradstreet.

Routinely checking and correcting public records in case of inaccuracies
Why is this rating important?
Your D&B Rating may affect your business’s ability to borrow money A favorable rating may impact the favorability of terms from suppliers
A less than favorable rating may reduce your business’ leverage in negotiating better payment terms
D B Credit Insights
Consular Outsourcing Bls Services Inc. Prepared for Julia Ivanova on May 15, 2026 This information, which is provided as-is, is proprietary to Dun & Bradstreet (“D&B”), intended for your internal use only subject to the terms of your contract, and may not be reproduced, published, or disclosed to others without the express written consent of D&B. D&B disclaims all liability for any loss or damage arising out of or in any way related to the contents of this report.

Page 6 of 6 ends

Appendix 4_Financials_Consular Outsourcing
BLS Svcs_May2026
49 West 38th Street Phone: 212.714.6655
7th Floor Fax: 917.591.4565
New York, NY 10018 www.goldfinecpa.com
May 5, 2026
To the Management
Consular Outsourcing BLS Services Inc
New York, NY
The accompanying financial statements of Consular Outsourcing BLS Services Inc (a C Corporation), which comprise of Statement of Assets, Liabilities and Shareholders’ Deficit – Income Tax Basis as of March 31, 2026 and as of March 31, 2025 and the related Statement of Revenue, Expenses and Accumulated Deficit – Income Tax Basis for the period April 1, 2025 to March 31, 2026 and April 1,2024 to March 31, 2025 and Cash Flow Statements for April 1, 2025 to March 31, 2026 along with supplementary information were not subjected to an audit, review, or compilation engagement by us and, accordingly, we do not express an opinion, a conclusion, nor provide any assurance on them.

Sincerely,
Goldfine & Company CPA PC
49 West 38th Street Phone: 212.714.6655
7th Floor Fax: 917.591.4565
New York, NY 10018 www.goldfinecpa.com
Consular Outsourcing BLS Services Inc
Contents
Financial Statements
Statement of Assets, Liabilities and Shareholders’ Deficit 1 Statement of Revenue, Expenses and Accumulated Deficit 2 Statements of Cash Flows 3

Supplementary Information 4-8
Supplemental Schedules
• Schedules A to F
• Related Party Transactions
• Aging Analysis of Accounts Payables
• Aging Analysis of Accounts Receivables
• Lease Schedule
Schedule 2026 2025
Current Assets
Cash $ 625,613 $ 648,644
Other Current Assets A 27,110 104,832
Total Current Assets 652,723 753,476
Fixed Assets B
ROU Asset 1,502,631 1,710,815
ROU Security Deposit 11,775 15,584
Furniture & Equipment 150,223 191,556
Leasehold Improvements 22,583 29,445
Total Fixed Assets 1,687,213 1,947,400
Other Assets
Security Deposits 161,285 157,565
Due from BLS United Ventures SRL, Mexico 39,192 95,999
Total Other Assets 200,477 253,563
TOTAL ASSETS $ 2,540,413 $ 2,954,439
Current Liabilities
Accounts Payable C $ 1,938,637 $ 491,864
Provisions D 218,756 133,513
Credit Card 2,721 3,821
Total Current Liabilities 2,160,115 629,198
Long Term Liabilities
Lease Liability 1,689,797 1,905,560
Loans from BLS FZE 145,519 2,447,383
Other Long Term deposits 15,000 5,000
SBA Loan 4,848
Total Long Term Liabilities 1,850,316 4,362,791
Total Liabilities 4,010,430 4,991,989
EQUITY
Capital $ 1,000 $ 1,000
Retained Earnings/(Deficit) (1,471,018) (2,038,550)
Total Equity (1,470,018) (2,037,550)
TOTAL LIABILITIES AND EQUITY $ 2,540,413 $ 2,954,439
Consular Outsourcing BLS Services Inc
ASSETS

LIABILITIES AND EQUITY
No assurance is provided
All disclosures ordinarily included in financial statements prepared in accordance with the tax basis of accounting have been ommitted.

As of March 2026 & March 2025
Statement of Assets, Liabilities and Shareholders’ Deficit (Unaudited) Revenue Schedule 2026 2025
BLS Fees and VAS Revenue $ 7,225,675 $ 5,552,730
Other Income E 820,589 305,835
Total Revenue 8,046,265 5,858,564
General and Administrative
Salaries and Wages F 3,610,694 3,413,181
Technical Services expenses 1,200,000 -
Depreciation Expense 667,731 650,813
Courier Charges 441,511 422,971
POS Machine Monthly Charges 315,163 179,378
Rent Expense 313,226 314,801
Insurance 169,908 114,084
Interest Expense 111,712 221,678
Accounting & Other Professional Fees 106,732 113,295
Office Expenses 102,679 75,799
Security Expense 80,678 60,312
Printing & Stationary 78,460 63,297
Travel Expenses & Reimbursements 85,761 61,271
IT Hardware & Software Exp 51,788 34,519
Telephone Expense 46,217 40,685
Corporate Taxes 36,667 8,090
Messenger Service 30,336 28,909
Printer Rent 18,227 26,985
Utilities 3,283 13,629
Bank Service Charges 9,185 13,893
Repair & Maintenance 7,100
Total General and Administrative Expense 7,479,957 5,864,689 Profit/ (Loss) from Operations 566,308 (6,125)
Net Profit/(Loss) 566,308 (6,125)
Retained Earnings/(Deficit), beginning balance (2,037,326) (2,032,425) Retained Earnings/(Deficit), ending balance $ (1,471,018) $ (2,038,550) with the tax basis of accounting have been ommitted.

Consular Outsourcing BLS Services Inc
Statement of Revenue, Expenses and Accumulated Deficit (Unaudited) For the period March 2026 & March 2025
No assurance is provided
All disclosures ordinarily included in financial statements prepared in accordance Cash flows from operating activities
Net Income $ 566,308
Add: Provision for Income Tax 37,591
Add: Provision of Expenses 47,653
Operating profit 651,552
Add: depreciation expense 667,731
Increase in inventory -
Net Increase/Decrease in Working Capital 920,240
Net cash generated from operating activities 2,239,522
Cash flows from investing activities
Payments to purchase equipment 260,188
Proceeds from disposals of equipment -
Deposits Paid (1,489)
Net cash used in investing activities 258,699
Cash flows from financing activities
Issues of share capital -
Long-term borrowings repaid (2,521,251)
Net cash used in financing activities (2,521,251)
Net cash flow for the period (23,031)
Cash and cash equivalents at the beginning of the period 648,644 Cash and cash equivalents at the end of the period 625,613 Net increase/decrease in cash (23,031)
All disclosures ordinarily included in financial statements prepared in accordance with the tax basis of accounting have been ommitted.

No assurance is provided
Consular Outsourcing BLS Services Inc
Statements of Cash Flows
April 2025 Through March 2026
Schedule 2026 2025
A Other Current Asset
Accounts Receivable 5,000 100,500
Chargeback 8,044 1,906
Other Receivable 12,577 2,426
Advance Rent 1,489 -
Total 27,110 104,832
C Accounts Payable
BLS International FZE 1,158,000 -
BLS International USA Inc 347,271 211,389
UPS 15,308 8,687
Other Creditors 418,058 271,788
Total 1,938,637 491,864
D Provision
Salary Provision 178,057 130,404
Accrued Corporate Taxes 31,303 -
Payroll Liabilities 9,396 3,109
Total 218,756 133,513
E Other Income
Technical Fees 665,000 295,000
Miscellaneous Income 148,617 2,564
Interest Income 5,044 4,841
Foreign exchange Difference 1,928 3,430
Total 820,589 305,835
F Salary & Wages
Salary & Wages 3,260,931 3,090,783
Payroll taxes 277,081 275,127
Payroll Services Fees 57,682 47,271
Claim Stetement 15,000
Total 3,610,694 3,413,181
Schedule B

PARTICULARS
As at

04.01.2025
Additions
During The
Period
Sale/WriteOff During
The Period
As at

03.31.2026
Up To

04.01.2025
Depreciation
For The
Period
As at

03.31.2026
As at

03.31.2026 As at 03.31.2025
Lease Hold Improvement 42,195 42,195 12,750 6,862 19,612 22,583 29,445 Furniture & Fixtures & Equipment 281,327 281,327 89,770 41,334 131,104 150,223 191,557 ROU Asset-(Lease asset) 2,386,953 422,694 16,475 2,793,172 676,138 614,403 1,290,541 1,502,631 1,710,815 ROU Asset-(Security Deposit) 21,080 1,324 22,404 5,496 5,133 10,629 11,775 15,584 Total 2,731,555 424,018 16,475 3,139,098 784,154 667,731 1,451,885 1,687,213 1,947,400 Depreciation Schedule
Gross Block Depreciation Net Block
Supplemental Schedules
(A) Nature of Related Party relationship
I Holding Company
II Group/ Affiliated Company
(B) The following transacctions were carried out with the Related parties in the current Fiscal year Particulars Nature of Transaction 2025-26 (USA)
1 BLS International FZE Accounts Payable
Holding Company Amount paid for Technical Services $ 1,200,000 Payment made (42,000)
Closing Balance (1,158,000)
Advance / (Payable) -
Loans Interest Paid During The year $ 28,061
Payment made 2,533,800
Payment received 203,875
Closing Balance (145,519)
Advance / (Payable) -
2 BLS International Services USA Amount paid for Rent & Maintenance $ 324,000 Group/ Affiliated Company Payment made 191,500
Payment received 3,382
Closing Balance (347,271)
Advance / (Payable) -
3 BLS United Ventures Mexico Income of Technical Services $ 275,000 Group/ Affiliated Company Payment received 268,454
Payment Made (7,606)
Closing Balance 39,192
Advance / (Payable) -
Consular Outsourcing BLS Services Inc
Related Party Disclosures
Supplemental Schedules
Less than 1
Year 1-2 Years 2-3 Years
More than
3 Years Total
(i) Trade Receivable $ 5,000 - - - $ 5,000
Less than 1
Year 1-2 Years 2-3 Years
More than
3 Years Total
(i) Trade Receivable $ 100,500 - - - $ 100,500
Particulars
Outstanding for following Periods from due date of Payment Particulars
Outstanding for following Periods form due date of Payment Consular Outsourcing BLS Services Inc
Trade Receivable Ageing Schedule: As on 31st March, 2026 Trade Receivable Ageing Schedule: As on 31st March, 2025 Supplemental Schedules
Less than 1 Year 1-2 Years 2-3 Years More than 3
Years Total
(i) Trade Payables $ 1,727,249 $ 211,389 - - $ 1,938,637 Less than 1 Year 1-2 Years 2-3 Years More than 3
Years Total
(i) Trade Payables $ 491,864 - - - $ 491,864
Particulars
Outstanding for following Periods from due date of Payment Particulars
Outstanding for following Periods from due date of Payment Consular Outsourcing BLS Services Inc
Trade Payable Ageing Schedule: As on 31st March, 2026
Trade Payable Ageing Schedule: As on 31st March, 2025
Consular Outsourcing BLS Services Inc
Supplemental Schedules
Lease Disclosure
Opening balance as on 01.04.2025 $ 1,905,560
Add: Additions during the year $ 422,694
Add: Finance cost $ 83,258
Less: Closures during the year $ (17,699)
Less: Payments $ (704,017)
Closing balance as on 31.03.2026 $ 1,689,797
Appendix 5_BackOps Portal and Dashboard
%age

BACK OFFICE OPERATIONS PORTAL AND

DASHBOARD
Solution for Pre-employment Background Screening Services for City of San Bernardino Submitted by
Consular Outsourcing BLS Services Inc.
49 W 38TH ST FL 7
New York NY 10018
United States of America
Submission Date: June 01, 2026
Submitted to
Jennifer Broadnax
Procurement Contract Specialist, Purchasing
Division
City of San Bernardino
Vanir Tower
290 North D Street
San Bernardino, California 92401

BACKOPS PORTAL AND DASHBOARD
Solution for Pre-employment Background Screening Services for City of San Bernardino
© 2026 Confidential and Proprietary- BLS International Services Canada Inc. Page 2/ 6 .

Back Office Operations (BackOps) Portal & Dashboard
Once the business completes all the required steps and submits the application, the application is pushed to the BackOps Portal for review by the backend team. Signzy’s feature-rich BackOps portal shows all the application posts submitted by the business. Designed to keep the convenience & efficiency of the user in mind, Signzy’s BackOps shows all the applications, every detail of the ID proof uploaded, risk flags, and allows the users to take real-time actions on the applications.

Risk Profiling & Scoring
Based on the screening outcomes, document authenticity, and risk factors, the system automatically assigns a risk category (Low / Medium / High) to each Business. The risk engine follows prescribed parameters such as country of residence, PEP status, and data consistency.

The BackOps portal is loaded with features as outlined below:

1. Application Queue Management
The Application Queue window offers a comprehensive view of all pending applications awaiting assignment. Managers/Admins can use this to assign or reassign an application to respective backops users.

A snapshot of the application's information will be available for quick viewing. The applications can also be sorted and filtered (by branch, application timestamp, application type, assignment status, and assigned user) for easy navigation.

2. All Applications
All the applications submitted to date will be available in this section of the portal. It will include applications irrespective of their status (Accepted, Rejected, In the draft, etc.). The newly added application is marked with the 'Newly Submitted' tag. BackOps users can filter and sort applications to see relevant applications they would like to work on.

3. Data and Documents
The data and documents submitted by the individual in each step can be seen here. The result of its text match, as well as the verification result sent back by the APIs, is also visible here for the backops user to make an informed decision. The status, i.e., safe, uncertain, or unsafe, decided by the decision engine can also be seen for each document that is submitted.

4. Due Diligence
The results of the risk and compliance checks done on the customer will be stored under the Due Diligence tab. This will give results on any Risk screening checks (If any) performed on the customer. Additionally, the browser details of the customer, including location and IP address, will also be captured.

5. Form Data
Once the individual submits the application form, the complete data can be viewed under this section. The Forms section displays the data filled in the application, which may include general user information such as User Mobile number, Proof of address, etc., along with supporting documents. [Indicative Design & Interface]
[The ID images shown above are sample IDs for reference purposes only and do not represent the actual identification of any individual.]

6. Contract Management
The Contract management section provides centralized access to the digitally executed agreement, generated directly from the candidate's submitted data. This module empowers BackOps users to leverage verified screening results to finalize hiring decisions—whether approving, declining, or redirecting the application for further internal review.

7. Underwriting Decisions
Accept / Reject Application
Applications that do not proceed automatically can be manually approved or rejected (passed or failed) by the backend team. Decisions by the backend team are informed by the data provided in the application, with color coding (red, amber, or green) serving as an additional aid in decision-making.

Maker-Checker
The BackOps portal allows having a multi-hierarchy maker-check mechanism where the customer applications can pass through 1st level of review (by makers) and then be sent to the next level (checkers).

The rights & privileges for makers & checkers can also be configured from the admin module in the backoffice dashboard.

Automated Decision Making
The BackOps Portal has an in-built Decision Engine that allows setting up an automated decision-making mechanism. Based on the defined parameters and their thresholds, a customer application can be automatically ‘Accepted’ or ‘Rejected’. For example, customer applications with all ‘green flags’ - ID Valid, Face Matched, etc., can be automatically accepted.

8. User Management
Manage User and Roles
BackOps Admin can add new users to the BackOps portal through the Manage Users and Roles settings.

Users with Backops access can use the portal as well as work on applications. They can vary in levels of permission. Admin can configure users for a particular hierarchy and also map their grants and permissions.

9. Dashboard & Reports
Dashboard
The dashboard presents a holistic view of all applications received. It provides an Operational Dashboard (Metrics updating in real-time, showing data related to daily operations) and a Strategic Dashboard (Track performance with your key performance indicators, to better align actions with strategy). The dashboard also allows the generation of reports in the desired format and downloads them in real-time. [Indicative Design & Interface]
MIS Reports
Emails with MIS reports can be configured and scheduled for relevant stakeholders as per the required frequency (weekly, bi-weekly, monthly, etc.). Modifications can be done for existing scheduled MIS reports.

Appendix 6_Fee Proposal for City of San
Bernardino_BGC_May2026
%age
FEE PROPOSAL – PRE-EMPLOYMENT

BACKGROUND SCREENING SERVICES
Fee Proposal in Relation to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services.

Submitted to
Jennifer Broadnax
Procurement Contract Specialist, Purchasing
Division
City of San Bernardino
Vanir Tower
290 North D Street
San Bernardino, California 92401
Submitted by
Consular Outsourcing BLS Services Inc.
49 W 38TH ST FL 7
New York NY 10018
United States of America
Submission Date: June 01, 2026
Fee Proposal in Relation to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services.. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 2/ 4 Fee Proposal
Consular Outsourcing BLS Services Inc. (“BLS”) submits the following fee proposal for a bundled background‑screening package that includes all required components. a) Standard Background Screening Package (Domestic Candidates) Provided below are the pricing and inclusions listed for standard background screening package for domestic candidates (prospective employees and volunteers):

Standard Background Screening Package (Domestic Candidates) Price per Candidate $300.00
Inclusions:

Component Description
SSN Verification Standard SSN trace & identity validation Name & Address Trace (7 years) Alias & jurisdiction identification Date of Birth Confirmation Identity-matching validation County Criminal Search (7 years) Unlimited counties
Statewide Criminal Search Where available
Federal Criminal Search (7 years) U.S. District Courts
National Criminal Database Search Multi-source national index Sex Offender Registry Search Nationwide
Driving Records (MVR) 7-year moving violations + lifetime criminal driving Employment Verification (up to 3 employers) Direct employer contact or authorized systems Professional License Verification Issuance, standing, disciplinary history Risk-Management Scan Fraud indicators & identity-theft red flags Reporting & QA Multi-layer review & compliance checks
NEOGOV Integration Onboard + Insight
Client Support & Consultation Adverse action guidance, compliance support Fee Proposal in Relation to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services.. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 3/ 4 b) International Background Screening (Add-on)
The below listed add-on pricing will be applicable for candidates with international residence, employment, or education.

Component Unit Price
International Criminal Search (per country) $95.00
International Employment Verification (per employer) $35.00 International Education Verification (per institution) $35.00 c) Pass-through Fees
Provided below is a high‑level estimate of pass‑through costs that will be billed at actual jurisdictional rates; this list is not exhaustive, as additional pass‑through fees may arise depending on the jurisdiction and the specific verification required.

Pass-Through Item Estimated Range
County court access fees $2–$25 per county
State repository fees $5–$30
DMV fees $2–$15
Credit bureau fees $5–$10
International verification vendor fees Varies by country Employer-authorized systems (e.g., The Work Number) $5–$55 d) Optional Services
Provided below are the optional background‑screening services and associated fees.

Optional Component Unit Price
Credit Check (where legally permitted) $25.00
Domestic Education Verification $18.00
Additional Employment Verification (beyond 3 employers) $15.00 each Re-Screening / Annual Monitoring $65.00
Fee Proposal in Relation to Request for Proposal (“RFP”) Number F-26-1055 from City of San Bernardino, for Pre-employment Background Screening Services.. © 2026 Confidential and Proprietary- Consular Outsourcing BLS Services Inc. Page 4/ 4 e) Additional Related Services – Proposed Positions and Hourly Rates Provided below are the proposed labour categories and hourly rates for any additional related services requested by the City.

Position / Labor Category Hourly Rate (USD)
Project Manager $95.00/hr
Senior Background Screening Analyst $75.00/hr
Client Support Specialist $55.00/hr
Quality Assurance Reviewer $65.00/hr
IT / NEOGOV Integration Specialist $110.00/hr
Administrative Support / Intake Coordinator $45.00/hr
f) Pricing Assumptions
Provided below are the pricing assumptions used to develop this proposal. i. All prices are in US Dollars.
ii. Minimum annual volume: 100 candidates for background check (prospective employees and volunteers)
iii. Third‑party fees are pass‑through with no markup.
iv. NEOGOV integration included at no additional cost.
v. Domestic turnaround time: 5 business days.
vi. International turnaround time: 7–20 business days.
vii. Contract Term: 3‑year contract, with two 1‑year extensions. viii. Pricing may be adjusted only if volumes materially change, and with approval from the City.

Appendix 7_Vendor Quote Form

VENDOR QUOTE FORM
VENDOR NAME: __Consular Outsourcing BLS Services Inc.____ PHONE: +1 609-900-2509 ADDRESS: 5455 Wilshire Blvd. suite 1011, Los Angeles, CA 90036. USA The undersigned, hereby declare that they have carefully examined the location of the proposed work, familiarized themselves with the local conditions affecting the cost of the work, and have read and examined the terms and conditions for the following Project:

RFP F-26-1055

PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES
The undersigned, hereby propose to furnish all labor, materials, equipment, tools, transportation, and services, and to discharge all duties and obligations necessary and required to perform and complete the Project in strict accordance with the Vendor Price Quote for the ELECTRONICALLY SUBMITTED TOTAL VENDOR QUOTE PRICE.

ITEM NO. DESCRIPTION QUANTITY UNIT COST TOTAL AMOUNT
For pricing, please
refer to “Appendix
6_Fee Proposal for
City of San
Bernardino_BGC_M
ay2026”

TOTAL VENDOR
QUOTE
Total Number of Additional Pages: For pricing, please refer to “Appendix 6_Fee Proposal for City of San Bernardino_BGC_May2026” _________
Should the proposer be requested to perform additional related services, please list the proposed positions and hourly rate:

PERSONNEL SPECIFY TITLE & POSITION

ASSIGNED

HOURLY RATE
Please refer to “Appendix 6_Fee Proposal
for City of San
Bernardino_BGC_May2026”
I hereby declare under penalty of perjury that the foregoing is true and correct.

SUBMITTED BY: Kulwant Singh TITLE: DIRECTOR
(Authorized Representative Signature)
PRINT NAME: __ KULWANT SINGH______________ CONTRACTOR LICENSE NO: Not Applicable CLASSIFICATION: Not Applicable__________ DIR REGISTRATION NO: Not Applicable Appendix 8_Acknowledgement of Insurance
Requirements

Page 1 of 1 ends

ACKNOWLEDGEMENT OF INSURANCE REQUIREMENTS
VENDOR NAME: _ Consular Outsourcing BLS Services Inc. PHONE: +1 609-900-2509 ADDRESS: _5455 Wilshire Blvd. suite 1011, Los Angeles, CA 90036. USA The Proposer shall demonstrate the willingness and ability to provide the required insurance coverage as set forth in the City requirements within ten (10) calendar days of notification of selection for contract award. The insurance requirements are detailed below:

RFP F-26-1055

PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES MINIMUM INSURANCE

REQUIREMENTS

PRE-EMPLOYMENT SCREENING SERVICES

COVERAGE TYPE MINIMUM POLICY LIMITS
Commercial General Liability $2,000,000 per occurrence/$4,000,000 aggregate for bodily injury, personal injury,
and property damage
Automobile Liability $1,000,000 per occurrence for bodily injury and property damage. (This coverage is not
applicable)
Employer’s Liability $1,000,000 per occurrence
Professional Liability $1,000,000 per claim and aggregate (errors and omissions)
Cyber Liability $1,000,000 per occurrence and aggregate By signing below, the Proposer acknowledges that they have reviewed the City’s insurance requirements and confirm their ability to meet these requirements within the specified timeframe.

SUBMITTED BY: __Kulwant Singh____________ DATE: __June 01, 2026________ (Authorized Representative Signature)
PRINT NAME: ___ KULWANT SINGH __________________TITLE: DIRECTOR

Mayor and City CouncilOctober 7, 2026

Mayor and City Council
October 7, 2026