1 PROPOSAL FOR PRE-EMPLOYMENT
BACKGROUND SCREENING SERVICES
RFP F-26-1055
Submitted To:
City of San Bernardino
Purchasing Division
290 North D Street
San Bernardino, CA 92401
Submitted By:
Thuro
1991 Crocker Rd STE 370
Westlake, OH 44145
Primary Contact for RFP:
Braeden Garrett | RFP Director
(713) 790-7704
[email protected]
Date Submitted:
June 2, 2026
2 Letter of Transmittal
Date: June 2, 2026
To:
City of San Bernardino
Purchasing Division
290 North D Street
San Bernardino, CA 92401
Re: Proposal Submission – RFP F-26-1055
Pre-Employment Background Screening Services
Dear Evaluation Committee,
Thuro is pleased to submit our proposal in response to the City of San Bernardino’s Request for Proposals (RFP F-26-1055) for Pre-Employment Background Screening Services. We appreciate the opportunity to present our qualifications and approach to delivering comprehensive, compliant, and high-quality background screening solutions in support of the City’s hiring objectives.
With more than 70 years of continuous experience in investigative services, Thuro brings a proven, investigator-led model supported by U.S.-based, degreed, PBSA-certified professionals and a secure, scalable technology platform. Our approach is designed to provide accurate, timely, and fully compliant screening services aligned with the City’s requirements.
Thuro has carefully reviewed the RFP and affirms the following:
• We understand and will fully comply with all requirements, scope of services, and conditions set forth in the solicitation.
• We take no exceptions to the terms, conditions, or agreement provisions included in the RFP.
• We maintain all required insurance coverage and will provide Certificates of Insurance within the timeframe specified upon notification of selection. • Thuro is authorized to conduct business nationwide and will obtain all required State of California and City of San Bernardino registrations prior to contract execution.
3 • Thuro has no known conflicts of interest that would impact our ability to perform the requested services.
Braeden Garrett, RFP Director, will serve as the City’s primary point of contact for this proposal; Dan Tollis, Account Manager, will be responsible for day-to-day coordination, communication, and service delivery.
Thuro is confident in our ability to provide the City with reliable, responsive, and highquality background screening services and looks forward to the opportunity to partner with the City of San Bernardino.
Thank you for your consideration.
Sincerely,
Kevin P. Prendergast
Kevin P. Prendergast
President, Thuro
4 1. Executive Summary
Thuro respectfully submits this proposal to provide the City of San Bernardino with comprehensive, compliant, and efficient pre-employment background screening services.
Thuro is a trusted provider of background investigation solutions, delivering accurate, timely, and fully compliant screening services in support of public sector hiring and workforce integrity.
Our approach is built on three core principles:
• Accuracy and Compliance: Thuro adheres to all applicable federal, state, and local regulations, including the Fair Credit Reporting Act (FCRA) and Identity Theft Red Flags Rules. Our processes are designed to ensure data integrity, defensible reporting, and protection of applicant information at every stage. • Timely and Reliable Service Delivery: Thuro is committed to meeting the City’s requirement for prompt turnaround times, with efficient workflows, proactive case management, and transparent communication throughout the screening lifecycle. • Technology-Enabled Efficiency: Thuro provides a secure, user-friendly platform that supports online applicant entry, streamlined authorization workflows, and scalable integration capabilities to align with the City’s systems and processes.
Thuro’s solution is designed to support the City’s hiring objectives by providing thorough and consistent background screening across a broad range of services, including criminal history, identity validation, employment verification, driving records, and other required screenings. Our flexible and scalable model ensures that the City can efficiently manage screening needs for both employees and volunteers.
We understand the importance of maintaining confidentiality, protecting sensitive information, and delivering results that support sound hiring decisions. Thuro is fully prepared to partner with the City to deliver high-quality screening services that promote safety, compliance, and operational efficiency.
5 Table of Contents
1. Executive Summary__________________________________________________ 4
2. Table of Contents ___________________________________________________ 5
3. Identification of Proposer ____________________________________________ 6
4. Staffing Resources __________________________________________________ 7
5. Fiscal Stability ______________________________________________________ 9
6. Experience and Technical Competence _______________________________10 o a. Experience
o b. Project Specific Experience
o c. Technical Competence
7. Proposed Method to Accomplish the Work ___________________________ 15
8. Fee Proposal (Submitted as Separate Section/Attachment, as required) _ 23
9. Insurance _________________________________________________________ 25
10. Litigation History __________________________________________________ 26
11.Other Information__________________________________________________ 27
12.Certification of Proposal____________________________________________ 28
13.Appendices _______________________________________________________ 29 6 3. Identification of Proposer
a. Legal Name and Address of the Company
Legal Name: Research Associates, Inc., DBA Thuro
Address:
1991 Crocker Rd STE 370
Westlake, OH 44145
United States
b. Legal Form of Company
Research Associates is organized as a C Corporation under the laws of the State of Ohio.
Thuro is a registered tradename under the laws of Ohio. c. Parent Company
Research Associates, DBA Thuro is an independently operated entity and does not have a parent company.
d. Primary Contact for Proposal Submittal
Name: Braeden Garrett
Title: RFP Director
Phone: (713) 790-7704
Email: [email protected]
This individual is authorized to serve as the primary point of contact for all matters related to this proposal.
e. California Business License Number
Thuro will obtain and maintain all required business licenses, including a valid City of San Bernardino Business Registration Certificate, prior to contract execution as required by the City.
7 4. Staffing Resources
a. Firm Staffing and Key Personnel
(i) Staffing Approach and Capacity
Thuro will assign a dedicated, U.S.-based team of experienced professionals to support the City of San Bernardino’s pre-employment background screening program. Our staffing model is built on an investigator-led approach, ensuring each background investigation is managed by qualified personnel from initiation through final reporting, rather than fragmented or automated workflows.
Thuro maintains the internal capacity to scale services to meet fluctuations in hiring volume while maintaining required turnaround times and service quality. Our operational structure allows for rapid deployment of additional internal resources during peak hiring periods without compromising consistency, compliance, or responsiveness. (ii) Key Personnel and Responsibilities
The following individuals will serve as the primary team supporting the City:
• Kevin P. Prendergast, President
Provides executive oversight for the engagement, ensuring alignment with contractual requirements, service quality, and long-term partnership success. Mr.
Prendergast is a licensed attorney and has over 35 years of industry experience, all with Thuro.
• Dan Tollis, Account Manager / Team Lead
Primary Point of Contact for the City of San Bernardino.
Responsible for day-to-day service delivery, case oversight, performance tracking, and direct communication with City personnel. Mr. Tollis brings more than 20 years of investigative experience and extensive background in managing public-sector accounts.
8 • Kate Southworth, Esq., General Counsel
Provides legal oversight, including compliance with FCRA and applicable regulations, adverse action guidance, and review of complex or sensitive findings to ensure legally defensible reporting.
(iii) Team Organization
Thuro’s service delivery model is structured to provide clear accountability and consistent communication through a dedicated team framework:
• Executive Oversight (President)
• Account Management (Primary Client Liaison)
• Legal Oversight (General Counsel)
• Screening Analysts (Investigator-led case processing) Each background investigation is assigned to trained personnel within this structure, ensuring continuity, accuracy, and responsiveness throughout the screening lifecycle. (iv) Key Personnel Qualifications
All personnel assigned to the City’s account are experienced in background screening operations and trained in regulatory compliance, including:
• Fair Credit Reporting Act (FCRA)
• Equal Employment Opportunity Commission (EEOC) guidelines • Data privacy and information security standards
• Criminal records research and verification methodologies Thuro’s investigative team operates under established quality assurance protocols, with legal oversight applied where appropriate to ensure accuracy and defensibility of reporting.
Detailed resumes for key personnel are included in the Appendices. 9 b. Subcontractors
Thuro does not utilize subcontractors for the performance of any background screening services.
All services are conducted entirely through Thuro’s internal, U.S.-based personnel and proprietary systems. This approach ensures:
• Full control over quality and turnaround times
• Consistent application of compliance and legal standards • Enhanced data security and confidentiality protections • Clear accountability and direct communication with the City Thuro’s fully in-house service delivery model eliminates reliance on third-party providers and ensures that all work is performed in accordance with consistent, established standards.
5. Fiscal Stability
Thuro is a financially stable and well-established provider of background investigation services with more than 70 years of continuous operation. Since 1953, the company has successfully adapted to evolving regulatory requirements, technological advancements and changing client needs while maintaining long-term client relationships and consistent service delivery.
Thuro's financial strength supports continued investment in personnel, technology, information security, compliance infrastructure and operational resources necessary to provide reliable, high-quality service. The company maintains sound financial management practices and sufficient organizational resources to support client requirements, accommodate fluctuations in demand and ensure uninterrupted operations.
Thuro serves a diverse client base that includes government entities, healthcare organizations, educational institutions, professional services firms and other regulated employers. This diversified portfolio contributes to the company's financial resilience and provides a stable foundation for long-term growth and operational continuity. 10 In accordance with the requirements of this RFP, Thuro has submitted a current commercial credit report under Appendix D as a confidential attachment. This information is proprietary and should be treated as confidential in accordance with applicable public records laws and the provisions of the RFP.
Additional financial information will be provided upon request.
All financial documentation submitted in connection with this proposal is confidential and should be treated in accordance with the provisions of the RFP.
Thuro's financial strength supports continued investment in personnel, technology, information security, compliance infrastructure, and operational resources necessary to provide reliable, high-quality service. In 2024, the company completed a strategic investment transaction that further strengthened its financial position and provided additional resources to support long-term growth initiatives. As a result, Thuro has accelerated investments in technology modernization, including enhancements to clientfacing user experiences, candidate engagement tools, workflow automation and overall platform functionality. These investments position Thuro to continue delivering secure, efficient and innovative services to its clients.
Thuro affirms that it possesses the financial resources, operational capacity, and organizational stability necessary to successfully perform all services contemplated under this agreement and to meet all contractual obligations throughout the term of the contract.
6. Experience and Technical Competence
a. Experience
(i) Organizational Experience and Capability
Thuro is a nationally established provider of background screening and investigative services with over 70 years of continuous operation. Throughout its history, Thuro has supported public-sector entities, regulated organizations, and private employers by delivering accurate, compliant, and timely background investigations.
Thuro’s services are distinguished by a single-investigator model, in which each background investigation is assigned to one dedicated professional who manages the case 11 from initiation through final reporting. This approach ensures continuity, accountability, and a higher level of analytical rigor than fragmented or assembly-line screening models.
All investigations are conducted entirely by U.S.-based, degreed, PBSA-certified investigators, ensuring that each case is handled by qualified professionals trained in investigative methodologies, regulatory compliance, and industry best practices.
Thuro’s experience includes conducting comprehensive pre-employment screening services across all major components required by the City, including:
• Social Security number and address trace
• Multi-jurisdictional criminal history searches (county, state, and federal) • Employment verification
• Motor vehicle record checks
• Professional license verification
• Credit history inquiries (when applicable)
Each of these services is conducted within the investigator-led framework, ensuring accuracy, defensibility, and adherence to all applicable laws and regulations. (ii) Staff Experience
Thuro’s investigative staff consists exclusively of U.S.-based, degreed and PBSA-certified professionals with specialized training in background screening operations, compliance requirements, and investigative research techniques.
Under the single-investigator model, each assigned investigator:
• Conducts all required research and verification activities • Evaluates findings within the proper regulatory and factual context • Maintains ownership of the case throughout the screening lifecycle 12 This model ensures that the individual responsible for gathering information is also accountable for interpreting and reporting results, reducing errors, improving consistency, and strengthening the overall quality of each background investigation.
In addition to investigative staff, Thuro’s leadership team provides oversight in operations, compliance, and legal review, ensuring that all services meet professional and regulatory standards.
(iii) Years in Business
Thuro has been in continuous operation since 1953, providing background investigation services for more than 70 years. This longevity reflects a consistent track record of performance, adaptability in a highly regulated industry, and the ability to maintain longterm client relationships across multiple sectors. (iv) References
Thuro has extensive experience supporting clients with similar screening requirements and operational environments. References are provided in this proposal and include organizations that rely on Thuro for accurate, timely, and compliant background screening services.
Each reference includes:
• Organization name and contact information
• Description of services provided
• Scope and duration of engagement
(v) Local Experience and Knowledge of the City
Thuro provides nationwide background screening services and applies jurisdiction-specific research methodologies to ensure compliance with local, state, and federal requirements.
Our investigator-led model further enhances this capability, as U.S.-based investigators are responsible for applying jurisdictional knowledge, verifying records at the appropriate 13 levels, and ensuring that all findings are accurately interpreted within the relevant legal and regulatory context.
b. Project Specific Experience
Thuro has successfully delivered investigator-led background screening services for organizations requiring accuracy, compliance, and timely reporting. The following summarizes representative engagements performed within the past five years:
Reference 1
• Organization: City of North Ridgeville Fire Department • Contact: Chief John Reese
• Phone: (440) 327-5311
• Address: 7070 Ranger Way, North Ridgeville, OH 44039
• Services Provided: Pre-employment background screening for fire department personnel, including criminal history checks, employment verification, and credential validation
• Engagement Duration: Ongoing since 2005
Reference 2
• Organization: City of North Ridgeville Police Department • Contact: Captain Greg Petek
• Phone: (440) 490-2001
• Address: 7070 Ranger Way, North Ridgeville, OH 44039
• Services Provided: Background investigations for law enforcement candidates, including comprehensive pre-employment screening and verification services • Engagement Duration: Long-term, ongoing engagement
14 Reference 3 (Revised)
• Organization: Covington & Burling LLP
• Contact: Michele Sager
• Phone: (202) 662-6589
• Services Provided: Comprehensive background investigations for high-level and regulated professional positions, including domestic and international screening, employment verification, and compliance-driven reporting • Engagement Duration: Ongoing
c. Technical Competence
(i) Technology and Systems
Thuro utilizes a secure, web-based platform designed to support its investigator-led, single-ownership model. The platform enhances—but does not replace—professional investigative oversight.
Key capabilities include:
• Online candidate data entry and authorization workflows • Real-time case initiation, tracking, and status updates • Secure document submission and storage
• Automated notifications and communication with authorized users • Configurable workflows aligned with client requirements All system activity is supported by audit trails and designed to ensure compliance with applicable laws and regulatory standards.
15 (ii) Multi-Disciplinary Capabilities
Thuro’s technical competence is supported by a multi-disciplinary team that integrates:
• U.S.-based, degreed, PBSA-certified investigators responsible for all screening activities
• Compliance and legal professionals providing regulatory oversight and guidance • Operations personnel ensuring workflow efficiency and turnaround performance • Technology specialists maintaining platform functionality and security This integrated approach, combined with Thuro’s single-investigator model, ensures that each background investigation is conducted with consistency, accuracy, and full accountability.
Thuro maintains documented Fair Credit Reporting Act (FCRA) compliance policies and procedures, and all personnel involved in background screening activities are trained in accordance with these requirements. Thuro’s compliance program includes standardized policies governing permissible purpose, disclosure and authorization, adverse action procedures, and data handling to ensure all services are conducted in full compliance with applicable federal, state, and local regulations.
7. Proposed Method to Accomplish the Work
Thuro’s proposed approach is a structured, investigator-led methodology designed to deliver accurate, timely, and fully compliant background screening services. Our process integrates secure technology, experienced U.S.-based investigators, and clearly defined workflows to ensure consistent service delivery aligned with the City’s requirements.
A. Service Delivery Framework
Thuro utilizes a single-investigator model, in which each background screening request is assigned to a dedicated, U.S.-based, degreed, PBSA-certified investigator who manages the case from initiation through final reporting.
This model ensures:
16 • Continuity and accountability throughout the screening process • Accurate interpretation of findings within proper context • Consistent communication and case ownership
• Elimination of delays and errors associated with fragmented workflows Each investigator is supported by operational leadership and legal oversight to ensure adherence to all applicable regulatory requirements, including the Fair Credit Reporting Act (FCRA).
B. End-to-End Screening Process
Thuro’s process is designed to meet the City’s requirement for timely and complete reporting while maintaining compliance and data integrity.
Step 1: Case Initiation
• The City submits a screening request through Thuro’s secure, web-based platform • Alternatively, candidate initiation may be triggered through system integration or secure data exchange
• A dedicated investigator is immediately assigned to the case Step 2: Candidate Data Collection
• The candidate receives a secure electronic request to complete required forms and provide necessary information through Thuro’s secure platform • All required federal, state and local compliance forms are electronically presented to the individual for review/signature based upon the candidate’s self-disclosed residence and work location
• All personally identifiable information (PII) is collected directly by Thuro through encrypted channels
• Digital authorization and disclosure forms are stored for future audit in compliance with FCRA, state and local requirements
17 This process ensures secure data handling and reduces administrative burden on City personnel.
Step 3: Investigation and Verification
Upon receipt of candidate information, the assigned investigator initiates all required screening components, which may include:
• Social Security number validation and address history trace (up to 7 years) • County, state, and federal criminal history searches
• National sex offender registry checks
• Employment verification (including current and up to two prior employers) • Motor vehicle record checks
• Professional license verification
• Credit checks (when applicable)
Each component is conducted using verified sources and jurisdiction-specific research methods to ensure accuracy and completeness.
Step 4: Case Monitoring and Communication
Thuro provides real-time visibility into case status through its platform, including:
• Status updates for each screening component
• Notifications of completed steps
• Alerts for delays, missing information, or follow-up requirements If delays occur due to third-party sources (e.g., courts, employers), Thuro proactively notifies the City and provides updated timelines.
18 Step 5: Report Completion and Delivery
• All findings are compiled into a comprehensive report by the assigned investigator • Reports include clear documentation of each screening component and all relevant findings
• Completed reports are delivered securely through the platform C. Turnaround Time and Performance
Thuro’s operational model is designed to meet or exceed the City’s expectation of completing background screening reports within five (5) business days.
Typical turnaround times for major components include:
• Instant to same-day: SSN trace, registry checks, credit reports • 24–72 hours: Criminal history searches, employment and education verification • 24–48 hours: Federal records and license verification Most background screening reports are completed within the required timeframe, with proactive communication provided if any component is delayed due to external factors.
D. Technology and System Capabilities
Thuro’s secure, web-based platform supports all aspects of the screening process and aligns with the City’s requirements:
• Online candidate data entry and electronic authorization • Real-time case tracking and reporting
• Secure document upload and storage
• Automated notifications and status alerts
• Audit trails for all system activity
19 The platform is accessible through standard web browsers and requires no additional software installation.
E. Integration Capability
Thuro’s platform is designed to support integration with leading applicant tracking systems and HR platforms, including NEOGOV, through secure methods such as API or file-based data exchange.
Integration capabilities may include:
• Automated case initiation from the City’s HR system
• Secure transmission of candidate data
• Status updates and report delivery within integrated workflows Thuro will work collaboratively with the City to align system configurations and integration requirements, ensuring a seamless and efficient screening process.
F. Data Security and Compliance
Thuro maintains a comprehensive data security framework to protect all information collected and processed during background investigations:
• All data stored in U.S.-based, SOC 2-audited environments • Encryption of data in transit and at rest (TLS 1.2+, AES-256) • Role-based access controls and audit logging
• Secure retention and disposal practices
All screening activities are conducted in compliance with:
• Fair Credit Reporting Act (FCRA)
• Identity Theft Red Flags Rules
• Applicable state and local regulations
20 G. Quality Assurance and Continuous Improvement
Thuro employs internal quality assurance processes to ensure accuracy and consistency across all investigations:
• Investigator-level review of all findings prior to report completion • Escalation protocols for complex or sensitive cases
• Ongoing training for investigative staff on compliance and best practices Thuro also supports continuous improvement through:
• Regular communication with the City
• Performance monitoring and reporting
• Process refinement based on feedback and operational data H. Flexibility and Scalability
Thuro’s service model is designed to adapt to the City’s operational needs, including:
• Supporting both employee and volunteer screening requirements • Scaling resources to accommodate fluctuations in hiring volume • Providing additional screening services as requested
This flexibility ensures that the City can rely on consistent service delivery regardless of changing demand.
I. Implementation Timeline
Thuro is prepared to implement services for the City of San Bernardino within ten (10) business days of contract execution. Our implementation approach is structured, efficient, and designed to ensure a smooth transition with minimal operational burden on City staff. All implementation services, including system configuration, training, and onboarding support, are provided at no additional cost to the City. 21 Phase 1: Project Kickoff and Requirements Alignment (Days 1–2) During the initial phase, Thuro will assign a dedicated implementation lead and conduct a structured kickoff meeting with the City to:
• Review the City’s hiring workflows and screening requirements • Confirm scope of services and screening components
• Identify authorized users and establish access protocols • Define communication channels and escalation procedures • Align expectations for turnaround times, reporting, and notifications Deliverables:
• Finalized implementation schedule
• Defined workflow and communication protocols
• User access and permissions plan
Phase 2: System Configuration and Customization (Days 3–7) Thuro will configure its platform to align with the City’s operational requirements, including:
• Configuration of screening workflows and service packages • Setup of user roles and access controls
• Customization of candidate-facing forms and disclosures • Configuration of notifications, alerts, and reporting formats • Alignment with any data exchange or integration requirements (including NEOGOV, if applicable)
All configurations will be tested to ensure functionality, accuracy, and compliance.
Deliverables:
• Configured and tested system environment
• Customized forms and workflows
22 • Validation of end-to-end screening process
Phase 3: Training and Go-Live (Days 8–10)
Thuro will provide training and onboarding support to ensure City personnel can effectively utilize the system and processes:
• User Training Sessions:
o Initiating background checks
o Monitoring case status and reviewing reports
o Managing notifications and communications
• Training Materials:
o Quick reference guides
o User instructions and support documentation
Following training, Thuro will support initial live case submissions and provide real-time assistance as needed.
Deliverables:
• Completed training for City personnel
• System access activated for all authorized users
• Go-live readiness confirmation
Ongoing Support
Following implementation, Thuro will provide continuous support to ensure sustained performance and service quality:
• Dedicated Account Manager (primary point of contact)
• Ongoing user support and issue resolution
• Performance tracking and reporting
23 • Optional refresher training sessions
8. Fee Proposal
Thuro has developed a pricing structure that is transparent, competitive, and aligned with the City of San Bernardino’s requirements for pre-employment background screening services.
The detailed Fee Proposal, including all applicable rates for screening services and hourly rates for additional work, is provided separately in accordance with the RFP requirements.
Pricing Approach
Thuro’s pricing model is designed to provide flexibility and clarity, allowing the City to efficiently manage screening costs based on actual service usage. Pricing is structured to:
• Reflect individual screening components and service categories • Allow for scalable use based on hiring volume
• Maintain consistency across all screening activities
• Provide clear visibility into all associated costs
All pricing is structured on a per-service basis. When additional names, jurisdictions, or verification steps are required, they will be performed at the City’s direction and billed according to the applicable rates.
Certain record repositories - such as courts, motor vehicle agencies, educational institutions, licensing authorities, or other government entities - require mandatory access or verification fees that are outside the control of any screening provider. These fees are not service charges assessed by Thuro and will be passed through to the City at cost, with no markup, and fully itemized on each report or invoice, including the exact amount, the source of the fee, and the purpose of the charge, ensuring complete transparency. 24 Cost Transparency
All pricing submitted by Thuro is:
• Fully inclusive of standard service delivery, including system access, reporting, and customer support
• Structured to avoid hidden or variable administrative fees • Clearly defined for ease of evaluation and comparison Thuro is committed to providing cost-effective services while maintaining the high standards of accuracy, compliance, and timeliness required by the City.
Additional Work
Thuro’s pricing model is structured on a per-service basis rather than hourly billing.
Accordingly, services outside the standard scope - such as additional jurisdictions, expanded searches, or specialized verifications - are treated as discrete service components and provided upon request.
Should the City require services that are not defined within the standard or optional pricing structure, Thuro will provide a quoted rate for such services prior to performance. Thuro does not utilize hourly billing for investigative services; however, equivalent pricing for additional work is provided through defined service-based rates to ensure transparency and cost predictability.
International background screening services are available, where applicable, and will be provided and priced separately upon request.
Pricing Validity
All pricing provided in response to this RFP will remain valid for the period specified by the City and is subject to the terms and conditions outlined in the solicitation documents. 25 9. Insurance
Thuro acknowledges the insurance requirements outlined in the Request for Proposals and confirms its ability to meet or exceed all specified coverage requirements.
Thuro maintains comprehensive insurance coverage with reputable carriers and will provide evidence of all required insurance within the timeframe specified by the City following notification of selection for contract award.
Coverage and Compliance
Thuro maintains, at a minimum, the following types of insurance coverage consistent with the City’s requirements:
• Commercial General Liability
• Automobile Liability (as applicable)
• Employer’s Liability / Workers’ Compensation
• Professional Liability (Errors and Omissions)
• Cyber Liability
All policies are issued by financially stable insurers authorized to conduct business within the United States and are structured to provide adequate protection for services performed under this agreement.
Proof of Insurance
In accordance with the RFP requirements, Thuro will:
• Provide Certificates of Insurance as evidence of required coverage withing ten (10) calendar days of notification of selection for contract award • Ensure coverage meets or exceeds the minimum policy limits specified by the City • Name the City of San Bernardino, its officials, officers, employees, and agents as additional insureds where required
• Maintain all required insurance coverage for the full duration of the contract 26 Ongoing Compliance
Thuro will ensure that all required insurance policies remain in force throughout the term of the agreement and will provide renewal certificates or updated documentation as necessary to demonstrate continuous compliance.
10. Litigation History
Thuro has not been involved in any material litigation, arbitration, mediation, administrative proceeding, contract dispute, debarment action, suspension proceeding, or regulatory enforcement matter within the past five (5) years that would adversely affect its ability to perform the services contemplated by this RFP.
Further, Thuro has not:
• Failed to enter into a contract following award or selection; • Had a contract terminated for cause or default;
• Been suspended, debarred, or otherwise prohibited from contracting with any public agency;
• Been the subject of any finding involving fraud, collusion, bid manipulation, antitrust violations, or similar misconduct;
• Knowingly submitted false or misleading information in connection with a public procurement process; or
• Been involved in any litigation or administrative proceeding that would materially impair its financial condition, operational capability, or ability to fulfill contractual obligations.
Thuro maintains a strong record of ethical business practices, regulatory compliance, and successful contract performance. The company is not aware of any pending or threatened matter that would reasonably be expected to impact its ability to provide the services requested by the City of San Bernardino.
Accordingly, Thuro affirms that it is fully qualified and capable of performing all services required under this solicitation.
27 11. Other Information
Thuro provides additional information below to further demonstrate its ability to deliver efficient, reliable, and high-quality background screening services in support of the City of San Bernardino.
a. Record of Performance and Timely Delivery
Thuro has a demonstrated track record of delivering background screening services efficiently and within established timelines. Our investigator-led model, combined with structured workflows and proactive case management, enables consistent completion of background investigations within client-defined service expectations.
Through continuous monitoring of case progress and direct accountability at the investigator level, Thuro ensures that all screening activities are conducted as scheduled and that any delays are promptly communicated with appropriate resolution plans. This approach supports reliable performance and minimizes potential disruptions to client hiring processes.
b. Community Involvement
Thuro is committed to maintaining strong relationships within the communities it serves.
The organization supports clients that include municipal governments, public safety agencies, educational institutions, and community-based organizations.
Through these engagements, Thuro contributes to safer workplaces and communities by providing accurate and responsible background screening services that support informed hiring decisions for positions of trust and responsibility. c. Prior Experience with the City of San Bernardino
Thuro has not previously performed services directly for the City of San Bernardino.
However, Thuro has extensive experience supporting municipalities and public-sector organizations with similar operational structures and regulatory requirements. 28 This experience enables Thuro to quickly align with the City’s processes and expectations while delivering consistent, compliant, and high-quality services. d. Conflict of Interest Statement
Thuro affirms that it has no known conflicts of interest that would interfere with its ability to perform the services described in this RFP.
Thuro maintains a strict commitment to impartiality, transparency, and ethical business practices in all client engagements. Should any potential conflict arise during the course of the contract, Thuro will promptly disclose such information to the City and take appropriate steps to resolve the matter in accordance with applicable requirements.
12. Certification of Proposal
The undersigned hereby submits this proposal and, by doing so, agrees to furnish services to the City of San Bernardino in accordance with the Request for Proposal (RFP) F-26-1055 and to be bound by the terms and conditions of the RFP.
Submitted By: Thuro
Authorized Representative Signature
Signature: Kevin P. Prendergast
Print Name: Kevin Prendergast
Title: President
Date: June 2, 2026
29 APPENDIX A
Kevin Prendergast, President
Professional Summary
Kevin Prendergast is an accomplished executive and compliance attorney with over 30 years of experience in the background screening industry. As President of Thuro, he has led the company’s growth into a globally recognized investigative and compliance services provider serving Fortune 500 companies, top law and accounting firms, and businesses worldwide.
Kevin’s expertise spans employment screening compliance, regulatory risk, client advisory, and corporate governance. He has built Thuro into a compliance-driven organization known for its accuracy, investigative depth, and adherence to best practices in legal and operational performance.
Core Competencies
• Executive Leadership and Governance
• Employment Screening Compliance
• Strategic Planning and Risk Management
• FCRA and Privacy Law Expertise
• Regulatory Compliance Advisory
• SOC 2 and Internal Control Implementation
• Business Continuity and Client Retention
• Legal Analysis and Dispute Resolution
Professional Experience
President
Thuro· Westlake, Ohio
September 1999 – Present
• Led Thuro’s transformation into a global provider of background investigations and compliance services.
• Oversaw development of the proprietary i-Verify platform, supporting customized client workflows.
• Directed company-wide SOC 2 compliance, business continuity, and quality assurance efforts.
• Maintained strategic relationships with key clients and served as escalation point for legal and operational issues.
• Ensured zero litigation record through proactive compliance strategy and legal oversight.
Vice President & General Counsel
Research Associates Inc. · Westlake, Ohio
November 1993 – September 1999
• Managed legal operations and provided regulatory counsel on employment screening laws.
• Developed policies and procedures to align with FCRA, state law, and client-specific requirements.
• Played a key role in establishing the company’s investigative, narrative-based reporting model.
Attorney
Climaco, Wilcox, Peca, Tarantino & Garofoli Co., L.P.A. · Cleveland, Ohio November 1987 – October 1993
• Practiced in various areas of corporate law, supporting litigation, contract, and compliance matters.
• Gained foundational experience in legal operations and risk assessment.
Education
Juris Doctor (JD), Law
Cleveland-Marshall College of Law, Cleveland State University Bachelor of Science (B.S.), Journalism
Bowling Green State University
• Editorial Editor, Bowling Green News
• Editor, The Gavel
• Student Representative, Faculty Senate
Awards & Recognition
• Weatherhead 100, Case Western Reserve University – 2014, 2015 • 40 Under 40, Crain’s Cleveland Business – 2000
Kate Southworth, General Counsel
Statement of Professional Experience
Professional Summary
Kate Southworth is an experienced attorney with nearly 20 years of progressive responsibility in legal compliance, background investigations, and employment law. As General Counsel at Thuro, she oversees legal compliance across all service lines, handles complex client matters, and leads dispute resolution processes. Kate previously served as Assistant General Counsel and Senior Investigator, giving her deep experience in investigative methodology and employment screening. She combines legal expertise with practical operational insight to support clients' compliance, mitigate risk, and ensure investigative integrity.
Core Competencies
• Employment Law and Regulatory Compliance
• Background Investigations and Risk Analysis
• Legal Strategy and Dispute Resolution
• Client Advisement and Operational Support
• Legal Research, Writing, and Policy Development
• Internal Investigations and Case Oversight
• Team Leadership and Cross-Functional Collaboration
Professional Experience
General Counsel
Thuro · Westlake, Ohio
April 2021 – Present
• Lead legal counsel on all corporate matters, regulatory compliance, and employmentrelated disputes. • Advise internal teams and clients on FCRA, state-specific screening laws, and client policies.
• Oversee handling of candidate disputes and serve as point of escalation for legal review.
Assistant General Counsel
Thuro · Westlake, Ohio
September 2016 – April 2021
• Supported internal teams with compliance-related guidance and legal interpretation. • Drafted and reviewed policies, procedures, and client advisories. • Assisted in preparing the company for SOC-2 certification.
Senior Investigator
Thuro · Westlake, Ohio
February 2005 – September 2016
• Conducted comprehensive background investigations for a range of corporate clients. • Verified employment, education, and licensing credentials through primary sources. • Performed civil, criminal, and financial records checks to identify potential risk indicators.
Education
Juris Doctor, Employment Law
Cleveland State University – Cleveland-Marshall College of Law, 2010 – 2015 • Cum Laude; CALI Awards in Civil Litigation Clinic and Law Practice Management • Jackson Lewis LLP Excellence in Employment & Labor Law Scholarship • Managing Editor, Journal of Law & Health
Master of Public Administration, Economic Development
Cleveland State University, 2005 – 2007
• Pi Alpha Alpha (National Honor Society for Public Administration) Bachelor of Arts (B.A.), Political Science / English
Baldwin Wallace University, 2001 – 2003
Licenses & Certifications
• Attorney License, Supreme Court of Ohio (License #0093741), Issued November 2015 • Fair Credit Reporting Act Advanced Certification, PBSA, Issued August 2016 • Notary Public, Ohio Notary Public Commission, Issued October 2020 Dan Tollis, Team Lead
Statement of Professional Experience
Professional Summary
Dan Tollis is a project-focused professional with over 20 years of experience in background investigations, account management, corporate investigations, and fraud prevention. As a Team Lead at Thuro, he leads a client-focused team delivering high-quality, custom investigative services tailored to each client’s risk and compliance needs. Dan brings deep knowledge of investigative databases, client relationship programs, and the evolving landscape of employment screening. His focus on results, relationship-building, and process improvement ensures excellent client service and dependable results.
Core Competencies
• Leadership and Team Oversight
• Key Account Relationship Management
• Fraud Detection and Prevention
• Background Screening and Investigations
• Investigative Database Analysis
• Electronic Discovery and Data Analysis
• Process Improvement and Client Service Delivery
Professional Experience
Team Lead / Account Manager – Employer Services Division Thuro · Westlake, Ohio
September 2004 – Present
• Provide clients with high-quality, tailored investigative services in the background screening industry.
• Oversee delivery of custom investigations and ensure on-time, accurate results. • Lead and support a team of investigators, ensuring excellence in service delivery. • Build and maintain strong relationships with key accounts, understanding their business goals and risk concerns.
• Continuously improve internal processes to enhance client satisfaction and operational performance.
Pre-Employment Investigator
Corporate Screening Services, Inc.
September 2000 – September 2004
• Conducted detailed background investigations, leveraging public records, proprietary databases, and internal systems.
• Supported clients in assessing candidate risk and aligning findings with hiring protocols.
Education
Bachelor of Science (B.S.), Sociology / Criminal Justice The University of Akron, 1995 – 2000
Licenses & Certifications
• PBSA Advanced Certificate, Professional Background Screening Association (PBSA), Issued November 2018
30 APPENDIX B
Project Sheet 1
Client Name:
City of North Ridgeville Fire Department
Client Contact:
Chief John Reese
Phone: (440) 327-5311
Description of Services:
Thuro provides pre-employment background screening services in support of the City of North Ridgeville Fire Department’s hiring programs. Services are designed to support informed hiring decisions for safety-sensitive positions by delivering accurate, timely, and compliant screening results.
Scope of Services:
Services include a comprehensive range of background screening activities tailored to support public-sector hiring requirements. Work performed involves the collection, verification, and evaluation of candidate information using reliable sources and established investigative methodologies, with a focus on accuracy, consistency, and regulatory compliance.
Duration of Engagement:
Long-term, ongoing engagement
Role and Responsibilities:
Thuro serves as the primary background screening provider, utilizing an investigator-led model in which each case is managed by a single qualified professional from initiation through final reporting. Responsibilities include case coordination, verification activities, quality review, and delivery of finalized screening results.
Relevance to This RFP:
This engagement reflects Thuro’s experience supporting municipal hiring programs requiring dependable, compliant, and timely background screening services for positions involving public trust and responsibility.
Project Sheet 2
Client Name:
City of North Ridgeville Police Department
Client Contact:
Captain Greg Petek
Phone: (440) 490-2001
Description of Services:
Thuro provides background investigation services to support the City of North Ridgeville Police Department’s candidate evaluation process. These services support hiring for roles requiring a high degree of scrutiny, reliability, and adherence to regulatory standards.
Scope of Services:
Services encompass a broad range of investigative and verification activities conducted to assess candidate background information. Work is performed using established research techniques, validated sources, and appropriate compliance protocols to ensure accurate and defensible results.
Duration of Engagement:
Long-term, ongoing engagement
Role and Responsibilities:
Thuro is responsible for conducting and managing background investigations through its investigator-led service model. Each investigation is handled by a dedicated professional who oversees all stages of the process, including research, evaluation, and reporting.
Relevance to This RFP:
This engagement demonstrates Thuro’s ability to support public-sector organizations with complex screening needs, requiring a high standard of accuracy, accountability, and compliance.
Project Sheet 3
Client Name:
Covington & Burling LLP
Client Contact:
Michele Sager
Phone: (202) 662-6589
Description of Services:
Thuro provides background investigation services to support hiring and risk evaluation processes for a global law firm operating in a highly regulated and confidentiality-sensitive environment.
Scope of Services:
Services include a range of background screening and verification activities conducted across multiple jurisdictions, with an emphasis on compliance, discretion, and accuracy.
Work performed involves gathering and reviewing candidate information using reliable sources and standardized investigative processes.
Duration of Engagement:
2012 – Present (Ongoing)
Role and Responsibilities:
Thuro acts as a background investigation provider, delivering investigator-led services that emphasize thorough review, consistent methodologies, and careful handling of sensitive information. Responsibilities include managing the full screening lifecycle and delivering clear, compliance-aligned reports.
Relevance to This RFP:
This engagement demonstrates Thuro’s ability to perform high-quality background screening services in regulated environments, including handling sensitive information and supporting complex verification requirements.
31 APPENDIX C
Reference 1
• Organization: City of North Ridgeville Fire Department • Contact: Chief John Reese
• Phone: (440) 327-5311
• Address: 7070 Ranger Way, North Ridgeville, OH 44039
• Services Provided: Pre-employment background screening for fire department personnel, including criminal history checks, employment verification, and credential validation
• Engagement Duration: Ongoing since 2005
Reference 2
• Organization: City of North Ridgeville Police Department • Contact: Captain Greg Petek
• Phone: (440) 490-2001
• Address: 7070 Ranger Way, North Ridgeville, OH 44039
• Services Provided: Background investigations for law enforcement candidates, including comprehensive pre-employment screening and verification services • Engagement Duration: Long-term, ongoing engagement
Reference 3
• Organization: Covington & Burling LLP
• Contact: Michele Sager
• Phone: (202) 662-6589
• Services Provided: Comprehensive background investigations for high-level and regulated professional positions, including domestic and international screening, employment verification, and compliance-driven reporting • Engagement Duration: Ongoing
32 APPENDIX D - Confidential Financial Documentation
This information is submitted with a request for
confidentiality pursuant to applicable public records
exemptions for proprietary financial information.
CONFIDENTIAL FINANCIAL INFORMATION
Submitted in Response to RFP F-26-1055
This document contains proprietary and
confidential information and is not to be disclosed
except as permitted under applicable public
records laws.
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33 APPENDIX E
EXHIBIT A
PROPOSED SCOPE OF SERVICES/SCHEDULE OF CHARGES
The City of San Bernardino is requesting proposals for (Pre-employment Background Services).
The vendor will furnish all materials, permits, supervision, and incidentals as necessary to perform and complete the requested services. The City is seeking proposals for professional services from a qualified firm in supporting their pre-employment screening services. Please review the following line items below:
1. The City of San Bernardino is currently accepting submission of proposals from firms with the expertise and experience to provide Pre-Employment Background Services for prospective City employees and volunteers. The ideal respondent will provide Social Security number validation, name and address trace, criminal history check, Sex Offender Registry check and more. Proposers must be fully bonded and Fair Credit Reporting Act (FCRA) certified, including each appropriate employee and subcontractor. Due to the full scope of this background screening, respondent must describe in detail how they propose to schedule, screen, and provide reports as well as provide sample reporting.
2. The City desires to contract with one primary Service Provider with the ability to offer quality and timely background screening services. The following services may be required for prospective employees or volunteers:
I. Online services: Service Provider shall offer the option to permit the prospective employee or volunteer to enter their information into the provider’s system online – related to the Fair Credit Reporting Act (FCRA) and background check forms.
II. Background screening services for each prospective employee and volunteer may include any or all of the following:
Regular Basis:
a. Social Security Number (SSN), verification and validation. b. Name and Address Trace.
c. Date of Birth
d. Criminal Records, check for seven (7) years including appropriate County, State, and Federal bureaus.
e. Current Residence and previous Residences for up to seven (7) years prior. f. Driving Record, lifetime for criminal history and convictions, including out of state. g. Driving Record, for moving violations, up to seven (7) years history. h. Motor Vehicle License(s), validity of currently held. i. Risk Management, scan for inconsistencies in candidates’ history to help identify potential fraudulent or misrepresented information.
j. Employment Verification, current and two previous employments as applicable, up to seven (7) years history.
k. Periodic credit information, up to seven (7) years history, only for employees with financial responsibilities.
l. Professional License(s), verification and history.
III. Authorized Users
a. Human Resources will designate the names of people who shall serve as the City’s Primary Authorized Users.
b. Additional Authorized Users must be approved in writing by appropriate City Primary Authorized User.
IV. Any screening services requested from the regular basis list must be received by City within a reasonable number of days of the official request being submitted to the vendor.
V. Additional follow-up or periodic screening services may be requested in any area specified above, or in additional areas, on a case-by-case basis, including the handling of State specific forms.
VI. Perform an initial consultation with a Personnel representative only for screening results concerning prospective employee or volunteers, meeting specific criteria as outlined by the City of San Bernardino.
i. Service Provider must implement reasonable policies and procedures to detect, prevent and mitigate the risk of identity theft in compliance with the Identity Theft Red Flags Rules found at 16 Code of Federal Regulations part 681. Further, Service Provider must take appropriate steps to mitigate identity theft if it occurs with one or more of the City’s covered accounts.
3. All reports, surveys, tables, charts, diagrams, design work, product recordings and other data (including electronic, audio and video) or documentation prepared or compiled by Contractor in connection with the performance of its obligations under this contract, shall be the sole and exclusive property of City. Contractor shall retain in its files sufficiently detailed working papers relevant to its engagement with City. Contractor further agrees that its working papers will be held in the strictest confidence and will not be disclosed or otherwise made available to outside sources, except as required by law, without the written consent of City.
4. Contractor must agree to keep confidential any and all information concerning the plans, operations or activities of City which may be divulged by City or ascertained by Contractor while performing services under any contract with City. In the event Contractor is required to disclose confidential information pursuant to a subpoena, order of a court, or other legal process, Contractor shall, upon notice of such required disclosure and prior to disclosure, immediately notify City and allow City the opportunity to inspect the information subject to disclosure, and in the event such disclosure is objectionable under any standard or rule of the court, Contractor shall exhaust all legal means to prevent disclosure.
5. The selected contractor shall conduct comprehensive background reports in a timely, accurate, and compliant manner. Upon receipt of a request, the contractor is required to initiate the background screening process promptly and deliver a complete report within five (5) business days. Each report must include all requested verification components, adhere to applicable federal, state, and local regulations, and ensure the confidentiality and security of all collected information. In the event of delays or issues that may impact the reporting timeline, the vendor must notify the requesting party immediately and provide a revised delivery estimate along with justification.
6. System must be fully integrated with NEOGOV to ensure seamless data synchronization, user management, and workflow automation across all HR and recruitment processes.
Bidders must acknowledge all requirements of previous section, including all categories and sub-points.
Please Sign and Acknowledge Here: __________________________________________ _________________________________________________________________________ If Bidder can provide additional services that are related to the services above, but not mentioned in this section, please list the additional services and detail how they will be beneficial to the city BIDDER’S RESPONSE:
I, Kevin Prendergast, hereby acknowledge all
requirements of previous section, including all categories and sub-points
VENDOR QUOTE FORM
VENDOR NAME: PHONE:
ADDRESS:
The undersigned, hereby declare that they have carefully examined the location of the proposed work, familiarized themselves with the local conditions affecting the cost of the work, and have read and examined the terms and conditions for the following Project:
RFP F-26-1055
PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES
The undersigned, hereby propose to furnish all labor, materials, equipment, tools, transportation, and services, and to discharge all duties and obligations necessary and required to perform and complete the Project in strict accordance with the Vendor Price Quote for the ELECTRONICALLY SUBMITTED TOTAL VENDOR QUOTE PRICE.
ITEM NO. DESCRIPTION QUANTITY UNIT COST TOTAL AMOUNT
TOTAL VENDOR QUOTE
Total Number of Additional Pages:
Should the proposer be requested to perform additional related services, please list the proposed positions and hourly rate:
PERSONNEL SPECIFY TITLE & POSITION ASSIGNED HOURLY RATE Staff Manager (or similar)
Staff Associate (or similar)
I hereby declare under penalty of perjury that the foregoing is true and correct.
SUBMITTED BY: TITLE: ____
(Authorized Representative Signature)
PRINT NAME: CONTRACTOR LICENSE NO: __ __
(If Applicable)
CLASSIFICATION: DIR REGISTRATION NO: __ _
President
Kevin Prendergast
Thuro 800-255-9693
1991 Crocker Rd STE 370, Westlake, Ohio 44145
See attached Cost Proposal
ACKNOWLEDGEMENT OF INSURANCE REQUIREMENTS
VENDOR NAME: PHONE:
ADDRESS:
The Proposer shall demonstrate the willingness and ability to provide the required insurance coverage as set forth in the City requirements within ten (10) calendar days of notification of selection for contract award. The insurance requirements are detailed below:
RFP F-26-1055
PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES MINIMUM INSURANCE
REQUIREMENTS
PRE-EMPLOYMENT SCREENING SERVICES
COVERAGE TYPE MINIMUM POLICY LIMITS
Commercial General Liability $2,000,000 per occurrence/$4,000,000 aggregate for bodily injury, personal injury,
and property damage
Automobile Liability $1,000,000 per occurrence for bodily injury and property damage
Employer’s Liability $1,000,000 per occurrence
Professional Liability $1,000,000 per claim and aggregate (errors and omissions)
Cyber Liability $1,000,000 per occurrence and aggregate By signing below, the Proposer acknowledges that they have reviewed the City’s insurance requirements and confirm their ability to meet these requirements within the specified timeframe.
SUBMITTED BY: DATE: ___________________
(Authorized Representative Signature)
PRINT NAME: TITLE: ___________________
Thuro
1991 Crocker Rd STE 370, Westlake, Ohio 44145
800-255-9693
Kevin Prendergast President
June 1, 2026