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CITY OF SAN BERNARDINO
REQUEST FOR PROPOSALS
RFP F-26-1055
PRE-EMPLOYMENT BACKGROUND SCREENING SERVICES
SUBMITTED BY:
Welliver & Associates DBA Hire Honest LLC
Duly Organized under the laws of the State of Utah
FEIN: 33-1023267
125 E 100 N Suite 305 Heber City, UT 84032
Contact Person: Quinn McDonough
SVP Sales & Marketing
221 Shaw St, Suite F Clemson, SC 29631
801-673-7103
[email protected]
Authorized Official: Quinn McDonough
SVP Sales & Marketing
____________________________ 5/30/2026
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May 30th, 2026
CITY OF SAN BERNARDINO
Jennifer Broadnax, Procurement Contract Specialist
Vanir Tower 290 North D Street
San Bernardino, California 92401
[email protected]
Executive Summary
Hire Honest is proud to submit our proposal to The City of San Bernardino in response to RFP F-26-1055 for Pre-Employment Background Screening Services. We appreciate the opportunity to be considered as a trusted partner in supporting the City’s commitment to safe, compliant, and informed hiring practices. With more than 35 years of experience providing comprehensive background screening services across the United States and internationally, Hire Honest has built a reputation for delivering accurate, timely, and secure screening solutions backed by exceptional client service.
Headquartered in Heber City, Utah, Hire Honest employs a team of screening professionals, compliance specialists, operations personnel, and technical support staff. All services are performed in-house, allowing us to maintain complete control over quality assurance, data security, compliance oversight, and turnaround times. Unlike many providers that rely heavily on third-party vendors, Hire Honest manages the screening process internally using proprietary technology and proven operational processes to ensure consistency, accuracy, and accountability.
We have carefully reviewed and fully understand the requirements outlined in this solicitation. Hire Honest confirms our ability to meet and exceed the requested scope of services, including criminal history searches, sex offender registry checks, motor vehicle records checks, county, state, and federal investigations, identity verification, employment and education verifications, volunteer screening, and other related background screening services. Our solutions are designed to support the unique needs of public institutions while maintaining compliance with all applicable federal, state, and local regulations, including FCRA, EEOC, and privacy requirements. Hire Honest is authorized to perform background screening services in the State of California and maintains all licenses, registrations, and authorizations necessary to perform the services contemplated under this RFP.
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Beyond traditional background screening, Hire Honest provides a comprehensive suite of workforce compliance solutions, including electronic I-9 processing, E-Verify, drug testing, adverse action management, adjudication support, secure electronic document storage, and record retention services. These integrated capabilities create a seamless end-to-end onboarding and compliance experience that reduces administrative burden, improves operational efficiency, and enhances the experience for both administrators and candidates.
Our technology platform is designed to integrate seamlessly with leading HRIS and applicant tracking systems, including Workday, UKG, Oracle, and other platforms commonly used by public institutions. Through real-time status tracking, customizable reporting, secure candidate and client portals, and automated workflows, Hire Honest helps organizations streamline hiring processes while maintaining full visibility into screening activities and compliance requirements.
Hire Honest is committed to delivering industry-leading turnaround times, with most standard background checks completed within 24–48 hours and many reports finalized the same day. Our dedicated customer support team, compliance expertise, and proactive communication ensure a responsive partnership focused on helping clients achieve their hiring and risk management goals.
As an approved vendor with OMNIA Partners and TXShare, Hire Honest offers San Bernardino the added benefit of working with a proven provider that has successfully supported public agencies, higher education institutions, healthcare organizations, and private employers nationwide. Our experience serving organizations with complex compliance requirements has enabled us to develop scalable, flexible solutions that support both operational efficiency and responsible hiring practices.
Hire Honest is honored to be considered for this opportunity and looks forward to the possibility of partnering with San Bernardino. We are confident that our experience, technology, commitment to compliance, and customer-focused approach make us uniquely qualified to support the City’s background screening needs both now and in the future.
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Table of Contents
Executive Summary .....................................................................................................................2 Business & Background ..............................................................................................................5 Conflict of Interest Statement ......................................................................................................7 Key Personnel ..............................................................................................................................7 Ownership, Company Size, Locations, Primary Contacts ...........................................................9 Project Implementation Plan.......................................................................................................10 Case Study………… ...........…...................................................................................................11 Assumptions................................................................................................................................11 Background Check Deliverables.................................................................................................12 Turnaround Times.......................................................................................................................14 Background Checks on Volunteers & Minors............................................................................14 Adverse Action, Adjudication and Compliance Management............. ......................................16 Pre-Adverse & Adverse Action ..................................................................................................17 Fees & Costs ...............................................................................................................................17 Customer Service .......................................................................................................................18 Order Submission Process .........................................................................................................19 Client & Candidate Portal...........................................................................................................20 Technology Platform & Data Security........................................................................................21 Fiscal Stability ............................................................................................................................23 Deviations from RFP ..................................................................................................................24 Certification of RFP....................................................................................................................24 Exhibits:
Sample Reports...........................................................................................................................25 References ................................................................................................................................30 Acknowledgement of Insurance..................................................................................................32 Exhibit A ................................................................................................................................34 Proposal Checklist ......................................................................................................................37
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Business & Background
Hire Honest is a leading provider of comprehensive background screening services, including criminal background checks, electronic I-9 and E-Verify processing, drug testing, and related compliance solutions. With more than 35 years of experience, we have built a reputation for delivering accurate, timely, and secure results tailored to the needs of diverse organizations. Our work spans both public and private sectors, including higher education, healthcare, retail, and municipal governments. This experience uniquely positions Hire Honest to support San Bernardino’s volume and compliance-focused screening requirements with consistency and efficiency. Hire Honest is licensed to perform searches in all states and territories of the United States
Key Qualifications
• Proven capability in integrating seamlessly with leading HR and applicant tracking platforms, including Workday, UKG, and Oracle.
• Deep expertise in adhering to regulatory requirements, including FCRA, GDPR, EEOC, and state-level compliance standards.
• Fully in-house screening processes, allowing for complete control of data security, 12-24 hour turnaround times on most checks, and quality assurance, without reliance on third-party service providers.
• Hire Honest does not use subcontractors to perform services on our behalf. All background screening work is completed in-house by our own trained teams, using our proprietary software and processes. We perform 100% of the work ourselves.
Confirmation of Services
Hire Honest is fully prepared to deliver all services outlined in the City’s solicitation. These services include but are not limited to:
• Comprehensive criminal background checks for all employee/volunteer/MSO across all jurisdictions and all known name variations associated with each Social Security Number. • Identity verification, SSN trace, federal and state criminal history searches, and sex offender registry checks.
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• Employment and education verification services, with options for professional licensure verification, credit reports, international background checks, and additional screening services as needed.
Experience Serving Public Entities
Hire Honest is an OMNIA Partners and TXShare vendor, allowing The City of San Bernardino to utilize established cooperative purchasing channels for efficient procurement and cost savings.
Through these partnerships, we currently serve numerous clients like cities, counties, public institutions, and universities with tailored background screening programs. We know the importance of risk mitigation & workforce compliance. Our approach ensures reliable service delivery, streamlined onboarding and workflow processes, and alignment with all sector compliance requirements.
This experience aligns directly with your priorities of operational efficiency, equitable hiring practices, and safeguarding the integrity of its workforce and community. Hire Honest has not previously contracted directly with the City of San Bernardino. We welcome the opportunity to establish a professional relationship and provide the City with responsive, compliant, and costeffective background screening services.
Certifications and Quality Standards
Hire Honest maintains rigorous operational and data security standards supported by the following credentials:
• FCRA (Fair Credit Reporting Act) Compliance
• Proud PBSA (Professional Background Screeners Association) Member • ISO 27001 Information Security Management
Hire Honest is fully committed to supporting you with secure, compliant, and service-oriented screening solutions that uphold San Bernardino’s mission and values. We appreciate the opportunity to be considered and look forward to the potential to serve your team and your departments.
Legal Disputes
Hire Honest has maintained a clean legal and regulatory record over the past five (5) years, with no disputes, claims, or litigation of any kind. This history reflects our commitment to ethical business practices, transparent operations, and full compliance with all applicable laws and industry
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standards, including those related to background screening, data protection, and employment compliance.
Conflict of Interest Statement
Hire Honest LLC hereby discloses that there are no known potential conflicts of interest pertaining to financial, organizational, or otherwise that may arise during the performance of background screening for San Bernardino under RFP F-26-1055 Pre-Employment Background Screening Services. Neither the company, its officers, key personnel, have any relationships, affiliations, or interests that could compromise impartiality, objectivity, or the integrity of the services to be provided.
Key Personnel
Hire Honest is proud to introduce our leadership team, whose collective expertise and commitment drive the success of our background screening, compliance, and investigation services. Each team member plays a critical role in ensuring exceptional client experiences and operational excellence:
William Welliver – Chief Executive Officer
125 E 100 N, 305
Heber City, UT 84032
949-689-7195
[email protected]
William “Will” Welliver is the Chief Executive Officer of Hire Honest and brings over 35 years of experience in background screening, loss prevention, retail investigations, and compliance. His leadership has driven the development of efficient, secure, and innovative screening solutions that meet the evolving needs of organizations across multiple industries. Will’s strategic vision and commitment to operational excellence have positioned Hire Honest as a trusted, nationally recognized partner for reliable and compliant background screening services.
Quinn McDonough – Senior Vice President of Sales & Marketing 221 Shaw St, Suite F
Clemson, SC 29631
801-673-7103
[email protected]
Quinn McDonough serves as Senior Vice President of Sales & Marketing, bringing extensive
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experience in sales strategy, client relationships, and the background screening industry. He leads business development and client engagement initiatives, ensuring responsive service and tailored screening solutions that meet the needs of diverse organizations. Quinn’s leadership supports strong partnerships and a seamless experience for every client.
Megan Holzer – Director of Operations
125 E 100 N, 305
Heber City, UT 84032
[email protected]
With more than 12 years at Hire Honest, Megan Holzer serves as Director of Operations, overseeing all background screening processes, data management, and compliance workflows. Her attention to detail and operational leadership ensures efficient, secure, and fully compliant screening services, supporting consistent quality and strong client satisfaction.
Ali Mears – Executive Vice President and Compliance Officer 125 E 100 N, #305
Heber City, UT 84032
949-274-6226
[email protected]
Ali Mears serves as Executive Vice President and Compliance Officer, overseeing Hire Honest’s adherence to all legal and regulatory standards, including FCRA, GDPR, and EEOC requirements.
With 16 years of experience in compliance, risk management, and privacy law, Ali ensures that every background check is conducted ethically, securely, and in full compliance with applicable regulations.
Jun Mar Lemosnero – VP Information Technology Operations 125 E 100 N, #305
Heber City, UT 84032
[email protected]
Jun Mar Lemosnero serves as VP IT, bringing over 20 years of experience in IT management and HR technology solutions. He oversees the seamless integration of Hire Honest’s background check platform with client systems and ensures prompt, effective technical support, maintaining the reliability and high standards the company is known for.
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Each of these leaders brings unparalleled expertise and dedication to their respective roles, ensuring Hire Honest’s clients receive exceptional service and support.
Ownership of the Company
Hire Honest is a woman owned, privately held organization headquartered in Heber City, Utah. Hire Honest has become a trusted name in the background screening industry, known for its unwavering commitment to quality, client support, and innovation.
Company Size
Hire Honest has a robust operational infrastructure, with offices across the country with the capacity to serve clients nationwide and globally. Hire Honest employs a dedicated team of professionals, including background screening experts, compliance officers, technical support staff, and account managers. This experienced team ensures the highest level of service delivery, providing reliable and efficient solutions for clients of all sizes and complexities.
Office Location
Our primary office, which will manage your account, is located at:
Heber City, Utah:
125 E 100 N Suite 305
Heber City, UT 84032
This office will manage all day-to-day operations and provide dedicated account management for your team.
Primary Contact Information for Hire Honest
For your account, the primary contacts are:
Quinn McDonough
Senior Vice President of Sales & Marketing
Phone: (801) 673-7103
Email: [email protected]
Ali Mears
Executive Vice President and Compliance Officer
Phone: (949) 274-6226
Email: [email protected]
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Megan Holzer – Director of Operations
Phone: (800) 569-5677
[email protected]
Company Mailing Address:
Hire Honest
125 E 100 N Suite 305
Heber City, UT 84032
Project Implementation Plan
Hire Honest has designed a comprehensive and structured work plan to ensure the successful implementation of the services outlined in the solicitation. Our approach focuses on accuracy, efficiency, security, and compliance, ensuring that your team receives tailored solutions that integrate seamlessly with Workday systems. The work plan is divided into three key phases: Initial Setup, Service Execution, and Ongoing Maintenance.
The implementation includes the following phases:
1. Initial Planning and Kickoff:
o Conduct a kickoff meeting with San Bernardino representatives to align goals, identify key contacts, and set milestones.
2. Platform Configuration:
o Customize the Hire Honest platform to align with your requirements, including unique workflows, reporting preferences, and compliance standards.
3. Data Migration and Conversion:
o Convert existing files and data, including historical background checks and employment verification records, into the Hire Honest system.
4. Testing and Validation:
o Perform extensive testing to verify system functionality, including NeoGov HR/ATS system integration.
5. Training and Deployment:
o Provide comprehensive training for staff, focusing on system navigation, ordering processes, and reporting tools.
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6. Post-Implementation Support:
o Offer ongoing client support and periodic reviews to address questions, optimize functionality, and incorporate feedback.
Sample Timeline:
• Week 1: Planning and kickoff.
• Week 2-3: Platform configuration and initial integration. • Week 3-4: Data migration and testing.
• Week 4-6: Ongoing: Training and deployment.
Case Study
Hire Honest’s team has experience delivering background screening services to high-profile clients, including our partnership with P.F. Chang’s, a globally recognized restaurant chain. • Case Study: P.F. Chang’s Integration Success:
o Challenge: The client faced inefficiencies in background check turnaround times, inconsistent data accuracy, and a lack of centralized reporting. o Solution: Hire Honest deployed its proprietary client portal, enabling P.F. Chang’s hiring managers to streamline requests, monitor real-time status updates, and access secure, compliant reports.
o Outcome: Reduced background check completion times from an average of five to 14 days to 24-48 hours, improved data accuracy by 25%, and achieved a seamless integration with their Workday HR workflow.
Assumptions
The following assumptions are made in our response to the solicitation:
• Data Availability and Access:
It is assumed that you will provide full access to the necessary HR systems (NeoGov) and applicant tracking systems (ATS) for integration.
• Data Security and Privacy Compliance:
Hire Honest assumes that staff will cooperate in ensuring that any sensitive candidate or employee/volunteer/MSO information shared during the screening process is managed in accordance with applicable privacy laws and internal data security policies.
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• Volume Fluctuations:
We acknowledge that the volume of background checks and compliance actions may fluctuate depending on hiring cycles, turnover, and other factors. While you have provided estimates for these volumes, we assume that these numbers may vary each year, and we are equipped to manage such fluctuations.
• Assistance in Customization:
We assume that you will provide any additional documentation or specific requirements that might be needed to customize certain background screening processes (e.g., volunteer background checks, clinical placements). Any special handling instructions for these cases will be communicated in advance.
Hire Honest is well-equipped to meet and exceed the scope of work requirements outlined by San Bernardino. We provide comprehensive, accurate, secure, and timely background investigation, drug testing, electronic I-9 services, and E-Verify solutions tailored to meet the needs of organizations with high compliance standards and complex operational requirements.
Background Check Deliverables
Hire Honest offers a robust background check system that covers all requirements specified by San Bernardino including but not limited to:
• SSN Verification and Validation
• Criminal History Checks: We perform research covering criminal history in all jurisdictions, including every name associated with each Social Security Number (SSN). • State and National Sex Offender Search: We conduct comprehensive searches of all state sex offender registries and the National Sex Offender Public Website (NSOPW), covering every name variation associated with the candidate’s Social Security Number to ensure full jurisdictional compliance.
• Motor Vehicle Records Checks: Essential for roles requiring driving, these checks provide insight into driving history and compliance across the country. • Drug Screening: Customizable testing options tailored to your institution’s policies. • Financial Sanctions Search: Searches include but not limited to the Board of Governors of the Federal Reserve System (FRB), Federal Deposit Insurance Corporation (FCIC), National Credit Union Administration (NCUA), Office of the Comptroller of the Currency (OCC),
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Office of Thrift Supervision (OTS), U.S. Securities and Exchange Commission (SEC), and U.S. Department of Housing and Urban Development (HUD). • Education and Employment Verifications: We provide detailed education and employment history verifications, ensuring candidates meet the necessary qualifications. • OFAC (Office of Foreign Asset Control): Search reveals any restriction, sanction and exclusion records maintained by government legal and regulatory watchlists. • Professional License and verification history
Education and Employment Verifications
o Education and employment verifications are conducted using direct employer outreach, third-party databases, or document reviews.
o Self-employment verifications include review of tax documents, client references, or business licenses.
o For degrees from non-accredited institutions, we evaluate through alternate methods such as verifying course syllabi or supplemental certifications. • Fees: Standard fees apply for verification services. However, you can opt to waive fees or handle verifications internally for cost-saving purposes. • A La Carte Services: Additional verifications available include but not limited to:
o Certification and professional licensure verifications. o Credit checks/reports.
o International education and criminal verifications.
o DOT Drug testing
Hire Honest typically performs a minimum of three documented verification attempts across multiple communication methods prior to closure. Additional attempts can be made if requested.
Our solutions are flexible, allowing additional background checks, if needed, to be managed by departments other than the primary office handling background and verification reviews.
Key Features
• Comprehensive Solutions: A one-stop solution for a full suite of background checks, I-9, and E-Verify needs, reducing administrative burden and ensuring efficiency.
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• Customized Options: Tailored packages to address unique institutional needs, such as student placement and volunteer/employee/MSO background checks. • Ease of Use: User-friendly interfaces with robust reporting tools for all departments. • Integration: Seamless compatibility with systems like Workday, UKG, and NeoGov. • Scalability: Capable of managing fluctuating volumes annually due to vacancies, turnover, and new positions.
• Security: Adherence to industry-leading standards for data protection and privacy.
Hire Honest is confident that our experience, technology, and customer-focused approach make us the ideal partner to support you in achieving your hiring and compliance goals. Let us know if you need further information or clarification.
Turnaround Times
Hire Honest understands that turnaround time is a critical component of San Bernardino’s hiring and onboarding process. Our screening operations are designed to consistently meet and exceed industry expectations while aligning with your requirement for timely results. For standard pre-employment and post-offer background checks, Hire Honest completes the vast majority of reports within 24–48 hours, with a commitment that 98% of all standard screenings are completed within 48 hours or less.
Our ability to deliver on these timelines is driven by a combination of advanced technology, direct source integrations, and an experienced in-house research team. By minimizing reliance on third-party intermediaries and maintaining direct access to court systems and data sources where available, we are able to significantly reduce delays commonly experienced in the background screening process. Additionally, our system is designed to flag potential delays early, allowing our team to proactively communicate updates and manage expectations in real time.
For searches that may require additional time, such as out-of-state, multi-jurisdictional, or manual county-level verifications, Hire Honest provides immediate notification along with a revised estimated completion timeline. This ensures full transparency and allows the city to plan accordingly without disruption to hiring workflows.
Overall, our approach is built around speed, accuracy, and communication ensuring that the city receives reliable background screening results within a predictable and clearly defined timeframe.
Background Checks on Volunteers & Minors
Hire Honest understands the unique compliance and safety considerations involved in screening volunteers and minors, particularly within educational, nonprofit, healthcare, youth program, and
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community-based environments. Our screening processes are designed to support safe participation while maintaining compliance with all applicable federal, state, and local regulations. • We provide customizable volunteer screening programs that may include criminal history searches, sex offender registry searches, motor vehicle records checks, sanctions searches, and identity verification based on the responsibilities and risk level with the volunteer position. • Volunteer screening workflows can be tailored to support organizations with recurring volunteers, seasonal programs, internships, youth services, mentorship initiatives, camps, and community outreach programs. Our platform also supports simplified onboarding and electronic authorization processes for volunteers.
• For minors, Hire Honest follows enhanced compliance protocols, including obtaining all required parental or legal guardian consent and authorization prior to initiating any permissible screening activities.
• Searches involving minors are limited to legally permissible databases and jurisdictions, and all screenings are conducted in full compliance with FCRA requirements, state privacy laws, and applicable regulations regarding juvenile records and protected information. • Our team understands the importance of balancing organizational safety with fair and appropriate screening practices for youth and volunteer programs. We work closely with organizations to help establish compliant adjudication guidelines and role-specific screening criteria.
• Hire Honest also provides secure candidate and volunteer communication tools, electronic disclosure management, and support for dispute resolution or record clarification processes when necessary.
Automatic Correspondence Samples
Hire Honest provides customizable templates for all correspondence related to background checks, including:
• Acknowledgment of initiation.
• Notifications of incomplete or missing information.
• Completion and results notifications.
• Pre-Adverse & Adverse action notices (if applicable).
Samples of these templates can be shared upon request.
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Reporting and Dashboards
• Our platform includes a simplified dashboard for real-time tracking of background checks.
Key features include:
o Metrics on turnaround times, flagged results, and completion rates. o Filters for role-specific or department-specific reporting. o PDF exports and scheduled reports for audits.
o Comprehensive reporting samples can be shared to demonstrate functionality.
Electronic Storage and Archiving
• Hire Honest offers secure electronic storage and archiving capabilities with no restrictions on minimum or maximum retention periods.
• Files are encrypted and stored in compliance with state, federal, and institutional standards. • Integration with NeoGov HR/ATS software is supported, ensuring seamless data access and management.
Adverse Action, Adjudication, and Compliance Management Adverse Action Process
Hire Honest manages adverse action processes in full compliance with FCRA and state laws.
Services include:
o Sending pre-adverse and adverse action notices.
o Providing candidates with opportunities to dispute results. o Detailed recordkeeping of the entire adverse action process.
Our platform allows for fully customized adjudication rules, ensuring that all background screening results are evaluated in accordance with your specific disqualifying offenses, lookback periods, and program requirements. We will configure your account to apply these criteria automatically if needed, ensuring consistent and compliant pass/fail determinations. Our team also supports ongoing adjustments, should your criteria evolve over time. Additionally, our process ensures all applicable FCRA requirements are met, including proper candidate notification, adverse action workflows, and dispute handling. We are confident in our ability to implement your criteria seamlessly and support your team in maintaining a safe and compliant program.
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Pre-Adverse/Adverse Action Process
• Employer Perspective: Employers receive pre-adverse/adverse action notifications directly through the platform, complete with templated correspondence compliant with the Fair Credit Reporting Act (FCRA). Employers can initiate and manage the process seamlessly via the dashboard, including documentation tracking.
• Candidate Perspective: Candidates are notified via email, provided access to their reports through a secure portal, and given the opportunity to dispute any findings. The system includes detailed instructions for submitting disputes or additional documentation.
Comprehensive Reporting
• Regular reports detail adverse action outcomes, flagged results, and compliance metrics, ensuring adherence to all regulatory standards.
Fees, Account Set-Up, Integration Costs, Invoicing, and Additional Charges Hire Honest is committed to ensuring transparency regarding all costs associated with the implementation and ongoing operation of our services. Below is an outline of costs and fees, as well as information on continued support and service.
1. No Account Set-Up Fees:
o Hire Honest incorporates this cost into pricing.
2. Integration with HRIS systems:
o Hire Honest offers this service at no cost to The City of San Bernardino. Hire Honest can support integration with NeoGov HRIS systems either through direct integration capabilities or custom/API-based workflows depending on the city’s existing configuration. Our implementation team would work collaboratively with your team to determine technical requirements, workflow mapping, data transfer needs, and implementation timelines. Integration costs, if excessive, would be discussed during implementation planning.
3. Invoicing Periods and Processes:
o We typically invoice monthly for background check services and any ongoing services. Invoices will be generated at the start of each month based on the volume of services used during the previous month.
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o Invoices will be sent electronically and can be paid via check, ACH transfer, or credit card. We offer flexible payment terms, including net 30, with the option to pay via credit card if preferred.
4. Additional Fees/Charges:
o Access fees or governmental costs are billed with no markup and itemized on invoicing. Additional services, such as expedited background checks, special education or employment verifications, or criminal history checks in multiple jurisdictions, will be detailed at said time.
o There may also be occasional fees for re-running background checks or reprocessing I-9 forms if needed due to errors or updates beyond our control.
5. Ongoing Support, Customer Service, and Complimentary Consultation:
o We will provide continuous support through our dedicated customer service team, which is available during regular business hours (Monday–Friday, 8 AM to 5 PM). o Our team will collaborate with you to ensure all background check processes run smoothly, managing any questions, issues, or adjustments. Additional support is available via phone, email, or our online support portal.
6. Training Provided:
o Comprehensive training on using the Hire Honest platform will be provided for all designated staff members. This training will cover the background screening process, report generation, and compliance best practices. There is no cost for this service.
Customer Service, Training and Continuing Education
At Hire Honest, we prioritize customer success by providing training and education. We offer:
• Initial Training:
Comprehensive onboarding training for all staff on how to use the platform, submit background check requests, and portal processes.
• Continual Education:
We offer periodic refresher courses and updates on industry best practices, regulatory changes, and system enhancements when needed.
Dedicated Account Executive:
• A dedicated account executive will be assigned to your account to ensure consistent service and support throughout the relationship. This individual will be your primary point of
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contact for all queries, issues, and support requests. You will have 24/7 access to your managers via email, phone, and text.
Customer Service Methodology:
• Our internal customer service methodology includes a structured process for resolving issues quickly. Each support request is logged, prioritized, and assigned to a specialist. We ensure follow-through on all open tickets within 24 hours.
Problem Escalation Procedures:
• If issues cannot be resolved promptly, we have a tiered escalation process. The issue will first be addressed by our customer service team, and if unresolved, it will be escalated to the account manager, and finally to senior leadership if necessary. 100% of customer service, compliance oversight, and background screening operations are managed within the United States.
Order Submission Process
Employers can initiate background checks via multiple methods, ensuring flexibility and ease of use:
Order → authorization → screening → adjudication → reporting • Employer Entry: Employers log into our secure platform to manually input candidate details, select services, and submit orders.
• Candidate Entry: Employers can generate email invitations to candidates, allowing them to complete necessary forms and provide required information securely. • Batch Upload: For high-volume orders, employers can upload data in bulk using a provided template, minimizing manual entry time.
Notification of Results
Employers are informed of completed background checks through either Workday platform or automated email notifications, including a secure link to access detailed reports. Results are accessible directly from the employer dashboard on our platform, or Workday, ensuring streamlined and timely communication.
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Progress Updates
Employers receive real-time updates on the status of background checks through a secure, encrypted platform. The dashboard provides visibility into individual requests, including progress stages and estimated completion times. Notifications are triggered by delays, with detailed explanations and expected resolution timeframes provided. • Encryption and Authentication: All web transactions are safeguarded using encryption protocols (SSL/TLS) and multi-factor authentication to protect confidentiality and ensure compliance with security standards.
• Management Reporting Tools: The platform includes robust management reporting capabilities, offering insights into turnaround times, order volumes, compliance metrics, and cost analysis. These reports can be scheduled or generated on demand.
Client Portal
Hire Honest provides a secure, web-based client portal designed to give San Bernardino full visibility and control over the background screening process from start to finish. The platform allows as many authorized users to easily initiate background checks, track real-time status updates, and access completed reports through an intuitive, user-friendly interface. Each user can have login credentials with customizable permission levels, ensuring appropriate access control and accountability. The system also includes search and filtering capabilities, enabling users to quickly locate candidates using identifiers such as name or internal tracking ID.
Built with security and reliability in mind, the portal utilizes encryption and authentication protocols to protect sensitive data and ensure compliance with all applicable privacy and FCRA requirements. The system is accessible 24/7, allowing the city personnel to submit and review screenings at any time without interruption. This combination of accessibility, security, and functionality ensures a seamless and efficient experience for managing background screening operations.
Candidate Portal
Our candidate portal offers a user-friendly experience, enabling candidates to:
• Complete required forms and authorizations.
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• Receive all required disclosures.
• Access their reports securely.
• Submit disputes or additional documentation directly to Hire Honest • Upload photos or headshots directly to portal
• International disputes will be handled the same.
Ease of Use
The system is designed with usability as a priority. It features an intuitive interface for both employers and candidates, reducing the learning curve and ensuring efficient adoption. The platform includes guided workflows, real-time support, and mobile optimization for enhanced accessibility. Hire Honest’s implementation process ensures a seamless and efficient transition for San Bernardino. Our team will collaborate closely with key stakeholders to tailor the onboarding process to your specific needs while minimizing disruption to operations.
Technology Platform & Data Security
Hire Honest offers an intuitive, secure, and highly efficient web-based access solution designed to simplify and enhance the background check process for San Bernardino. Our platform ensures seamless user experience while maintaining compliance with all relevant regulations, including the Fair Credit Reporting Act (FCRA). Below is an overview of the key features and functionalities of our web access solution:
User-Friendly Interface
• Intuitive Navigation: Our platform is designed with a clean and straightforward interface, making it easy for users of all technical skill levels to initiate background checks, track progress, and access results.
• Customizable Dashboards: We can tailor their dashboards to display the most relevant information, such as pending checks, completed investigations, or flagged reports. • Multi-User Access: The platform supports multiple user roles with customizable permissions to ensure secure and appropriate access for all team members.
Robust Functionality
• End-to-End Background Check Management: Users can seamlessly request background checks, upload necessary documents, and monitor investigation statuses from a centralized location.
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• Real-Time Updates: The system provides live updates on the progress of each investigation, offering transparency and reducing administrative follow-ups. • Automated Notifications: Alerts for completed reports or required actions are sent directly to users, ensuring timely responses and minimizing delays.
Security and Compliance
• Data Encryption: All data within the platform is protected using advanced encryption protocols, ensuring confidentiality and compliance with federal and state regulations. • Role-Based Access Control: Access to sensitive data is restricted based on user roles, reducing the risk of unauthorized access.
• Audit Logs: The platform maintains detailed logs of user actions, supporting accountability and compliance audits.
• Hire Honest complies with EU data protection requirements through adherence to GDPR principles, including data minimization, purpose limitation, and secure handling of all personal information. When transferring data to the United States, Hire Honest uses approved safeguards such as Standard Contractual Clauses (SCCs) and maintains robust technical and administrative controls to protect privacy.
Mobile Accessibility
• Responsive Design: The platform is optimized for use on various devices, including desktops, tablets, and smartphones.
• On-the-Go Access: Personnel can initiate and review background checks remotely, enhancing productivity and flexibility.
Reporting and Analytics
• Customizable Reports: The system offers robust reporting capabilities, allowing users to generate and customize reports based on specific criteria. • Trend Analysis: Advanced analytics tools provide insights into hiring patterns and background check outcomes, enabling data-driven decision-making. • Export Functionality: Reports can be easily exported in multiple formats, such as PDF or Excel, for record-keeping or sharing with other stakeholders.
Key Benefits
Hire Honest offers The City of San Bernardino a trusted, proven partner for background screening services, delivering:
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• Unmatched Speed and Accuracy: Industry-leading turnaround times, powered by automated processes and rigorous quality controls.
• Seamless Integration: Proven expertise in integrating with HRIS/ATS software like NeoGov and other HR platforms, streamlining workflows, and improving operational efficiency.
Recently, full Workday integration with Abercrombie & Fitch was completed. • Compliance and Security: Full adherence to FCRA and other regulations, backed by robust data safeguard measures and ongoing audits.
• Exceptional Client Support: Dedicated account managers and a client-centric approach ensure personalized and responsive service. This method has helped us achieve background check company of the year.
• Innovative Technology: Real-time updates and transparency through our secure client and candidate portal, empowering efficient decision-making.
Fiscal Stability
Hire Honest is a financially stable, privately held organization with more than 35 years of successful operations in the background screening and workforce compliance industry. Throughout our history, we have maintained sound financial practices, enabling us to consistently invest in technology, personnel, compliance programs, and client support while meeting all contractual obligations.
The company maintains sufficient financial resources, operational infrastructure, and staffing levels to support current and future client requirements, including organizations with highvolume and complex screening needs. Hire Honest has demonstrated a proven ability to provide uninterrupted service, maintain regulatory compliance, and successfully fulfill contractual commitments for clients across the public sector, higher education, healthcare, nonprofit, and private industries.
Hire Honest is registered with Dun & Bradstreet under D-U-N-S Number 038689843 and maintains an established business profile reflecting the company's operational history and financial standing. We are not aware of any financial conditions, pending actions, or circumstances that would adversely affect our ability to perform the services contemplated under this solicitation.
Hire Honest is confident in our capacity to provide the personnel, technology, and resources necessary to successfully support this contract throughout its term and any renewal periods. Upon request, we can provide additional documentation supporting the company's financial stability, including financial statements, Dun & Bradstreet information, or other documentation deemed appropriate by the contracting agency.
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Deviations from RFP
Hire Honest has reviewed the City of San Bernardino RFP F-26-1055 and associated Professional Services Agreement and takes no exceptions, deviations, or qualifications to the terms, conditions, insurance requirements, indemnification provisions, or scope of work contained therein.
Certification of Proposal
Hire Honest hereby submits its proposal and, by doing so, agrees to provide services to the City in accordance with the Request for Proposal (RFP), and to be bound by the terms and conditions of the RFP.
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Sample Reports
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References
Kevin Bitters
[email protected]
(614) 352-4497
Abercrombie & Fitch
6301 Fitch Path
New Albany, OH 43054
Full-service background screening services
Doug Anderson
[email protected]
(704) 650-9230
DMSI
9741 Southern Pine Blvd Ste E.
Charlotte, NC 28273
Full-service background screening services
Debra Krutz
[email protected]
(602) 577-7502
Cambridge Consulting
125 Las Vegas Blvd S
Las Vegas, NV 89101
Full-Service Background Screening Services
Brian Beck
[email protected]
(630) 291-6429
Home Buys
3985 Groves Road
Columbus, OH 43232
Full-Service Background Screening Services
Sue Walsh
[email protected]
(480) 589-3919
P.F. Chang's
8377 E. Hartford Drive #200
Scottsdale, AZ 85255
Full-Service Background Screening Services
Dennis Klein
(803) 230-5150
Stage Stores (Previous Client)
2425 West Loop S
Houston, TX 77027
Full-Service Background Screening Services
Britt Brown
[email protected]
(404) 370-2802
N Group
1184 Springmaid Ave #104
Fort Mill, SC 29708
Full-Service Background Screening Services
Mandy Temple
[email protected]
(419) 434-6900
University of Findlay
1000 North Main Street, Suite 304
Findlay, OH 45840
Full-Service Background Screening Services
John Forth
[email protected]
(615) 623-0358
OMNIA Partners
5001 Aspen Grove Dr 6th Floor
Franklin, TN 37067
Cooperative Contract for Public, Education, &
Nonprofit Organizations
Faruk Mujezinovic
[email protected]
(713) 784-4400
Link Staffing
1800 Bering Drive #800
Houston, TX 77057
Full-Service Background screening services
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Ashleigh Howard
[email protected]
(281) 500-4192
Staff Force
419 Mason Park Boulevard
Katy, TX 77450
Full-Service Background screening
Susan Smart
[email protected]
(609) 601-4638
Spencer Gifts / Spirit Halloween
6826 Black Horse Pike
Egg Harbor Township, NJ 08234
Full-service background screening services
Jeff Fazi
[email protected]
(609) 601-4638
Spencer Gifts / Spirit Halloween
6826 Black Horse Pike
Egg Harbor Township, NJ 08234
Full-service background screening services
Alex Fusaro
[email protected]
(865) 215-4681
Public Building Authority (PBA) Knoxville
505 Summer Place Ste G140
Knoxville, TN 37902
Complete employee and PBA vendor
background screening
James Caronis
[email protected]
(847) 228-2365
Pace Suburban Bus
547 West Jackson
Chicago, IL 60661
Full-Service Employment Background
screening
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