PAID PARKING PROGRAM UPDATE
April 29, 2025
CITY COUNCIL MEETING
Who’s Who
• City of San Bruno
Pam Antil, Interim Senior Special Projects Manager
Susan Manheimer, Interim Chief of Police
Jeremy Brandenburg, Captain, Police Department
Scott Smithmatungol, Traffic Sergeant, Police Department Juan Nunez, Community Services Officer, Police Department • T2 Systems
Joe Weiler, Vice President, Municipal Sales
Andrew Kenakin, PMP, Sales Engineer
• LAZ Parking
Anthony Hamilton, Director of Operations
2 BACKGROUND
• 2009: The City of San Bruno General Plan (GP)
• 2013: Transit Corridors Plan (TCP)
• 2019: Downtown Parking Management Plan (DPMP)
• 2019: San Mateo Avenue Conceptual Streetscape Plan
(SMACSP)
• 2020: FY2020-21 City Council Strategic Initiatives
• 2023: Contracts approved with T2 Systems and LAZ
All identified the need for a paid parking program
3 BACKGROUND
Purpose of the paid parking program
Address severely impacted parking in and around downtown Well documented occupancy rates more than 100% for years Lack of available parking as top reason people don’t shop downtown
Public safety concerns as well
Double parking, pedestrians, etc.
4 BACKGROUND
• Why was a paid parking program identified as a solution? Influences parking behavior
Increases parking turnover
Shorter term parkers on street
Longer term parkers in lots
Funding capacity to underwrite the infrastructure,
enforcement, and contracted personnel needed to
implement the program
5 BACKGROUND
6 Abbreviated Development Timeline
Police
Department
assigned to
pursue Paid
Parking and
Enhanced
Citywide
Parking
Enforcement
Early
2022
March
2022
City
Council
received
first report
on potential
structure of
program November
2022
City Council
received
updated report
with info re:
Parking
Enterprise Fund
and LAZ
contract
April
2023
City Council
established
Parking
Enterprise
Fund &
authorized
LAZ and T2
contracts
September
2023
City Council
Study
Session
reviewing
draft
regulations for
the program
October
2023
City Council
adopted the
Resolution and
Ordinance
establishing the
regulations for
this program January
2024
Kiosk
installs
began
April
2024
Paid parking
requirements
took effect
May
2024
Paid parking
enforcement
began
BACKGROUND
7 BACKGROUND
• LOTS
$1 up to 2 hours, $2 up to 5 hours, $3 up to 8 hours, $3.50 all day - 10-hour max per day. $0.50 option available from 5:00 pm - 6:00 pm only
• Downtown Streets where Posted: San Mateo Ave /Kains Ave / Angus Ave /Sylvan Ave /Jenevein Ave
$1.50 per hour- 2 hour maximum; Must move to a different block after 2 hours; 20 minutes for $ 0.75 valid at pay stations only 8 BACKGROUND
• HOW IS IT GOING?
80%+ Utilization via physical counts by
staff
371,705 Total Transactions from April
2024 to March 2025
$1.225M in Revenue Generated
Continued kiosk technical issues, but
many resolved
9 BACKGROUND
• February 2025 City Council Meeting, staff was directed to bring back information regarding the paid parking program:
1. T2 and their responsiveness to kiosk malfunctions
2. Balancing enforcement in the downtown parking area
3. Making kiosks FREE on City holidays
4. Analysis of the elimination of paid parking during certain hours of the day and on Sundays
5. Syncing paid parking time limits at street parking kiosks and parking lots
6. T2’s ability to reprogram kiosks to accept cash (bills)
7. Analysis of the elimination of parking kiosks on El Camino Real 10 BACKGROUND
• Comprehensive 90-Day Review
City Manager’s Office
City Attorney’s Office
Police Department
Public Works Department
Administrative Services Department
• Reviewed past reports, agreements, and communications from the public
• Discussion and on-the-ground problem solving
T2 Systems
LAZ Parking
• Recommendations for City Council
11 BACKGROUND
• T2 Responsiveness to kiosk malfunctions
Meeting with City and T2 Systems executive
leadership team members and staff
2 Weeks of T2 technical maintenance staff on
the ground with City staff
Routine maintenance overview
Software updates
Hardware replacements
T2 working on troubleshooting glitches and
malfunctions on kiosks to stabilize kiosk
performance
Staff conclusion: PD personnel unable to
perform the complex technical updates
required due to continuous issues, needed
technical expertise, and competing
assignments
12 DISCUSSION
• Balancing enforcement by
LAZ Parking
PD and LAZ teams
meet regularly
Enforcement spread
over multiple areas
reducing focus on
downtown as the
program matures and
compliance increases
LAZ now prioritizes
complaints as they
come in from public and
City staff
13 DISCUSSION
• Kiosks FREE on City Holidays
Council adopted Resolution in January
2025
Kiosks reprogrammed to recognize all
City holidays
Stickers to be added to the kiosks with
list of City holidays
Unable to easily support the onsite and
remote necessary reprograming
necessary to display on screen ahead
of license plate entry
14 DISCUSSION
April 2024 to March 2025
TIME PERIOD STREET STREET LOT LOT TOTAL
Meter Citations Meter Citations
8AM – 10AM 44,971 38,200 45,372 5,350 133,892
10AM – NOON 78,113 70,950 34,052 22,950 206,064
NOON – 2PM 92,096 132,600 37,217 37,700 299,613
2PM – 4PM 73,756 98,250 32,926 19,350 224,282
4PM – 6PM 93,804 111,550 24,155 11,650 241,159
6PM – 8PM 54,336 65,400 -- -- 119,736
TOTAL $ 437,075 $ 516,950 $ 173,721 $ 97,000 *$1,224,746 15 *Past revenue expected to increase as kiosks become more consistently functional.
DISCUSSION
• Impact of Business Permits
To minimize the initial impacts to local businesses, City Council requested and adopted a discount permit program
Drives the employee parking from the street to the long-term lots to free up street parking for customers
This program allows businesses in the paid parking area to obtain up to two permits to park in off-street lots at a discount of up to 100%, and to purchase monthly permits for employees at $30/month
City Council’s request of Staff was to provide the full 100% discount initially, noting that this might have to be revisited in the future Each business was able to obtain up to two (2) free permits and the ability to purchase additional permits at $30/month (must prove employment)
$30/month represents more than a 50% discount off lowest lot rate Approximately 160 FREE business parking permits issued = potential revenue loss of $4,770/month or $57,240/year
16 DISCUSSION
• Syncing time limits so street kiosks and parking lots match Differing time periods provides a choice for the customer Syncing results in revenue loss and need for increase in hourly/incremental parking rates
The difference in time periods between lots and kiosks is to drive longer term parkers to the parking lots and short-term parkers to the street to encourage turnover
17 DISCUSSION
April 2024 to March 2025
TIME PERIOD STREET STREET LOT LOT TOTAL
Meter Citations Meter Citations
8AM – 10AM 44,971 38,200 45,372 5,350 133,892
10AM – NOON 78,113 70,950 34,052 22,950 206,064
NOON – 2PM 92,096 132,600 37,217 37,700 299,613
2PM – 4PM 73,756 98,250 32,926 19,350 224,282
4PM – 6PM 93,804 111,550 24,155 11,650 241,159
6PM – 8PM 54,336 65,400 -- -- 119,736
TOTAL $ 437,075 $ 516,950 $ 173,721 $ 97,000 *$1,224,746 18 *Past revenue expected to increase as kiosks become more consistently functional.
DISCUSSION
• Elimination of paid parking on days and time periods* 8AM to 10AM: Potential Loss = $133,450
Loss of $93,400 in meter revenue
Loss of $40,050 in citation revenue
6PM to 8PM: Potential Loss = $153,250
Loss of $102,300 in meter revenue
Loss of $50,950 in citation revenue
Sundays: Potential Loss = $186,550
Loss of $87,300 in meter revenue
Loss of $99,250 in citation revenue
*Based on April 2024 to March 2025 data
19 DISCUSSION
• T2 kiosks to be reprogrammed to accept cash (bills)
Kiosk model deployed in San Bruno does not have ability to accept dollar bills
Kiosks able to accept Apple Pay, Google Pay, etc.
Some cities transitioning to credit/debit card only
T2 reports that San Bruno has a higher percentage of coin usage than other cities
20 DISCUSSION
• Elimination of kiosk meters on El Camino Real
Lower usage than other parts of the City due to many
businesses in area with own lots
Included due to 2-hour parking limits and less expensive to install all at once in City than piecemeal
Potential greater usage when/if higher density projects are built in the area that have reduced parking requirements due to transit corridor
$21,000 potential loss in revenue at this time; could be more when/if multi-family developments occur
21 NEXT STEPS
• T2 Systems
Work with City and LAZ to get the kiosks working consistently Reprogram where necessary
Replace parts where necessary
Replace kiosks where necessary
Additional training of LAZ and City staff
• LAZ
Work with City to reposition kiosks where necessary
Provide daily technical kiosk troubleshooting (funding needed for contracted 40-hour/week staff)
• City of San Bruno
Hire a master technician to work with T2 on complex technical troubleshooting
22 TONIGHT’S RECOMMENDED ACTION
To ensure the financial and operational stability of the paid parking program, staff recommend the following:
• Approve $120,000 in additional funding for a contracted master technician position ($95,000) and kiosk re-installations ($25,000) where needed to be added to the paid parking program.
• Should the Council select to reduce or eliminate paid parking at certain times of the day or on Sundays, staff recommend increasing paid parking rates by an amount that will recapture the revenue loss, as well as to change corresponding signage, etc. 23 QUESTIONS?
24