San Bruno City Council
May 12, 2026

Community Assessment Report
Introduction
As part of the update to the San Bruno – South San Francisco Community Based Transportation Plan, the project team has developed a community profile of the current San Bruno – South San Francisco CBTP Study Area (CBTP Study Area) and analyzed current transportation services and challenges. The sections that follow include a demographic profile of residents in the six Equity Priority Community Areas (EPCAs) which make up the CBTP Study Area, and a review of transportation and mobility programs, amenities and challenges.

Equity Community Priority Areas are defined by the Metropolitan Transportation Commission as “census tracts that have a significant concentration of underserved populations, such as households with low incomes and people of color.”1 These community areas and their residents may have experienced substantial underinvestment in transportation, housing and other services and infrastructure. By identifying communities as EPCAs, the MTC can work with community groups, transit agencies and government partners to prioritize investment in historically disadvantaged communities to expand equitable access to housing and transportation that can connect them to the jobs, services and amenities they need.

Key Themes
Some of the themes that will help to define the direction of the San Bruno – South San Francisco Community Based Transportation Plan’s policies and programs include:
• Addressing the needs of residents with disabilities, seniors, residents who speak other languages. Residents in the CTP’s six Equity Community Priority Areas are more likely to be low- income and/or residents of color than in other communities in South San Francisco and San Bruno. There are also substantial numbers of residents in the EPCAs who are living with disabilities; residents who speak other languages, including Spanish, Chinese and Tagalog, and residents who may rely on transit because of their age or because they do not have access to a vehicle. Centering their priorities and needs related to transportation and mobility will be important to ensure the CBTP’s programs and recommendations benefit those who need it most. • Many needs identified in previous plans are still unaddressed or remain ongoing issues.

Program recommendations from the last CBTP, including providing more bicycle and pedestrian amenities and routes; expanding transit service and connections; and providing safe passage for residents, continue to be urgent needs. Community members also recommended many corridors and intersections for pedestrian, bicycle and traffic safety improvements and amenities that have yet to be realized or fully implemented.

1 Equity Priority Communities | Metropolitan Transportation Commission

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• There are many systemic issues which affect study area residents, such as • Safety - Most injuries and fatalities occur along the cities’ high injury networks. Focusing safety improvements on these corridors will have the greatest impact in making the CBTP Study Area safer for all residents.
• Congested roadways – The study area is home to several busy roadways and highways, including El Camino Real and Highway 101, which experience some of the highest traffic volumes in San Mateo County and in the larger Bay Area region. • Health disparities – an issue related to the congestion on study area streets is the impact of the exhaust emitted by these vehicles have on residents who live in communities nearby, who are more likely to experience health issues like asthma. • Travel barriers – The highways and major roadways also serve as a barrier to getting around, especially for those who do not drive. Limited pedestrian crossings and bicycle access prevents residents from making the most direct trip to their destination or may prevent them from getting places altogether.
• Traveling can be stressful no matter what mode you take. Ensuring pedestrians and bicyclists have safe pathways to their destinations, transit riders have smooth connections and access to reliable service, and streets are safe and accessible for all users can make it easier for everyone to reach their destinations.
• Quick-build solutions. Many of the service and network gaps can be fixed through quick-build, lower-cost solutions. Paint and plastic can go a long way, especially as an interim solution while a permanent solution is being developed or more funding is being identified. Residents should not have to wait years for a full solution when a temporary solution is available; the project team should look for opportunities to recommend quick-build solutions wherever possible.

Demographic Summary
This section describes the residents who live within the six Equity Priority Community Areas that make up the current San Bruno – South San Francisco CBTP Study Area (CBTP Study Area). Most of the analysis in this section describes the community areas from each city separately.

The maps which follow on the next two pages show the San Bruno – South San Francisco CBTP Study Area. Figure 1 shows the six census tracts designated as EPCA communities that make up the Study Area and the San Bruno and South San Francisco CBTP Areas. There are two census tracts which make up the San Bruno CBTP Area, and four census tracts in South San Francisco CBTP Area. San Bruno’s EPCA communities comprise the neighborhoods of San Bruno Park, Downtown San Bruno and Lomita Park. In South San Francisco, EPCAs include neighborhoods to the east and west of the 101, including Paradise Valley, Old Town, Downtown, Orange Park, Mayfair Village, Lindenville, Southwood, Francisco Terrace, El Camino, Oyster Point, and East of 101/”The East Side.”2 The map in Figure 2 highlights some of the key destinations residents in the six EPCAs may be traveling to over the course of their day.

2 SSF Neighborhood Story Map (arcgis.com)

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Figure 1: Map of the CBTP Study Area’s Equity Community Priority Areas Source: Metropolitan Transportation Commission, Plan Bay Area 2050

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Figure 2: Map of the San Bruno - South San Francisco CBTP Study Area Sources: County of San Mateo; GTFS; California EDD; Google Maps

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Total Population, Households and Single Parent Families Approximately 24,000 people live in the six Equity Priority Community Areas that make up the San Bruno – South San Francisco CBTP Study Area (CBTP Study Area). Approximately 8,200 people live in the two census tracts that make up the San Bruno CBTP Area, and 15,800 people live in the four census tracts that make up the South San Francisco CBTP Area.

Table 1: Populations and Households, San Bruno and South San Francisco Equity Community Priority Areas and Total CBTP Study Area, 2022
Population and
Households
San Bruno
6041.03
San Bruno
6041.04
South San
Francisco
6021
South San
Francisco
6022.01
South San
Francisco
6022.02
South San
Francisco
6023
Total, SB -

SSF CBTP
Study Area
Population 4,344 3,862 3,484 4,761 3,142 4,419 24,012
Households 1,431 1,145 1,007 1,747 1,127 1,286 7,743
Sources: U.S. Census Bureau. " Demographic and Housing Estimates." American Community Survey, ACS 5-Year Estimates Data Profiles, Table DP05, 2022; and “Median Income in the Past 12 Months (in 2022/2012 Inflation adjusted dollars).” American Community Survey, ACS 5-Year Estimates Data Profiles, Table S1903, 2022

The San Bruno – South San Francisco CBTP Study Area represents approximately 22 percent of the total combined populations of the cities of San Bruno and South San Francisco. One in four South San Francisco residents (24%) live within the city's four Equity Priority Community Areas that are a part of the South San Francisco CBTP Area. One in five San Bruno residents (19%) live in the two Equity Priority Community Areas that are part of the San Bruno CBTP Area.

Despite years of both population growth and decline of several percentage points, the overall population of the CBTP Study Area has been relatively stable since 2012, experiencing a cumulative growth of only one percent over the decade through 2022. Approximately 250 more people lived in the CBTP Study Area in 2022 than in 2012.

As a comparison, the City of San Bruno grew a net 4.9 percent over this time adding about 2,000 more residents; the City of South San Francisco grew a net 2.9 percent, or approximately 1,850 more residents between 2012 and 2022. The population of San Mateo County has grown 4.6 percent during this decade, with 33,067 more people living in the County in 2022 than in 2012.

The table below shows the total populations estimated by the U.S. Census for 2012 and 2022 for the CBTP Study Area and for the CBTP Area in each city (San Bruno and South San Francisco). The table also includes the total populations of the cities of San Bruno and South San Francisco, and the County of San Mateo in 2012 and 2022.

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Table 2: Change in Population of the CBTP Study Area and Related Geographies, 2012 and 2022 Population, 2012 and 2022 2012 2022 Change, 2012 to 2022 Total SB - SSF CBTP Community Study Area 23,754 24,012 258 1.1% Total San Bruno CBTP Area 8,113 8,206 93 1.1%
Total South San Francisco CBTP Area 15,641 15,806 165 1.1% City of San Bruno 41,214 43,218 2,004 4.9%
City of South San Francisco 63,742 65,596 1,854 2.9%
San Mateo County 721,183 754,250 33,067 4.6%
Source: U.S. Census Bureau. " Demographic and Housing Estimates." American Community Survey, ACS 5-Year Estimates Data Profiles, Table DP05, 2012 and 2022
Households
The number of households in the CBTP Study Area grew by 3.5 percent between 2012 and 2022, largely driven by a net gain in households in South San Francisco Area CBTP neighborhoods. San Bruno CBTP Area neighborhoods experienced a net loss of 63 households between 2012 and 2022. The U.S. Census defines a “household” as all of the people who occupy a housing unit, such as a house or an apartment.

Single Parent Families
Approximately one-third of families in both South San Francisco (33.3%) and San Bruno (36.2%) CBTP Areas are headed by a single adult parent. Nearly one in five single parent families in the South San Francisco CBTP Area (18.7% of single parent families) and one in six single parent families in San Bruno CBTP Area (12.5% of single parent families) have incomes below the poverty threshold. The tables below show the percentages of single families in each of the Equity Community Priority Areas, in the San Bruno and South San Francisco CBTP Areas, and for all of the City of San Bruno and City of South San Francisco.

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Table 3: Single Parent Families and Poverty Status, San Bruno CBTP Area, CBTP Census Tracts and City of San Bruno, 2022
Poverty Status of Single Parent
Families
Total
San Bruno
CBTP Area
San Bruno
6041.03
San Bruno
6041.04
City of San
Bruno
Single Parent Families 36.2% 40.4% 30.3% 22.5%
Percentage of Single Parent Families in
Poverty

12.5% 19.0% 0.0% 7.7%
Source: U.S. Census. “Poverty Status in the Past 12 Months of Families by Family Type by Work Experience of Householder and Spouse.” American Community Survey, ACS 5-Year Estimates Data Profiles, Detailed Table B17016, 2022
Table 4: Income in San Bruno CBTP Area, CBTP Census Tracts and City of San Bruno, 2022 Income
Total
San Bruno
CBTP Area
San Bruno
6041.03
San Bruno
6041.04
City of San
Bruno
Total Households

2,576 1,431 1,145 15,169
Median Income, all Households* $108,625 $102,899 $115,781 $131,669 Residents below 200% poverty level 18.2% 19.7% 16.7% 12.3% Sources: U.S. Census Bureau. "Median Income in the Past 12 Months (in 2022 Inflation-Adjusted Dollars)." American Community Survey, ACS 5-Year Estimates Subject Tables, Table S1903, 2022; and “Poverty Status in the Past 12 Months.” American Community Survey, ACS 5-Year Estimates Subject Tables, Table S1701, 2022

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Table 5: Single Parent Families and Poverty Status, South San Francisco CBTP Area, CBTP Census Tracts and City of South San Francisco, 2022
Poverty Status of Single Parent
Families
Total South
San
Francisco
CBTP Area
South San
Francisco
6021
South San
Francisco
6022.01
South San
Francisco
6022.02
South San
Francisco
6023
City of
South San
Francisco
Single Parent Families 33.3% 42.8% 23.5% 21.4% 44.8% 25.0% Percentage of Single Parent Families
in Poverty 18.7% 16.3% 5.4% 38.3% 20.0% 10.4%
Source: U.S. Census. “Poverty Status in the Past 12 Months of Families by Family Type by Work Experience of Householder and Spouse.” American Community Survey, ACS 5-Year Estimates Data Profiles, Detailed Table B17016, 2022
Table 6: Income in South San Francisco CBTP Area, CBTP Census Tracts and City of South San Francisco, 2022
Income
Total
South San
Francisco
CBTP Area
South San
Francisco
6021
South San
Francisco
6022.01
South San
Francisco
6022.02
South San
Francisco
6023
City of
South San
Francisco
Total Households 5,167 1,007 1,747 1,127 1,286 22,036
Median Income, all Households* $102,380 $87,853 $82,015 $86,491 $155,345 $127,062 Residents below 200% poverty level 24.3% 30.7% 25.7% 20.2% 20.8% 15.9% Sources: U.S. Census Bureau. "Median Income in the Past 12 Months (in 2022 Inflation-Adjusted Dollars)." American Community Survey, ACS 5-Year Estimates Subject Tables, Table S1903, 2022; and “Poverty Status in the Past 12 Months.” American Community Survey, ACS 5-Year Estimates Subject Tables, Table S1701, 2022

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Income
Median Income
The median household income of households in the San Bruno CBTP Area is $108,625. This represents only 72 percent of the median household income for all of San Mateo County, which is nearly $150,000.

The CBTP Area median household income is also approximately $22,000 less than the media n for the City of San Bruno.

The median household income for the South San Francisco CBTP Area, $102,380, is approximately $20,000 less than the median household income for the entire city of South San Francisco. Several neighborhoods within this CBTP Area have median household incomes ranging much lower than the median, from approximately $82,000 to $88,000. The median household income of the South San Francisco CBTP Area is only 68 percent of the median income for all households in San Mateo County.

Low-Income Residents
Twelve percent of South San Francisco CBTP Area residents and eight percent of San Bruno CBTP Area have an income of less than the poverty threshold, of $14,880 for one person (2022 threshold and data).

One in four South San Francisco CBTP Area residents (24.3%) and 18.2 percent of San Bruno CBTP Area residents earn an annual income below 200 percent of the poverty threshold, or $14,880*2 = $29,760.

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Race and Ethnicity
Currently, approximately two-thirds of San Bruno CBTP Area residents (66.8%) and three-fourths of South San Francisco CBTP Area residents (76.8%) identify as nonwhite, while only 57 percent of all San Mateo County residents do.

The graph and tables below display the percentage of CBTP Area residents by identified race and/or ethnicity. More than half of residents in both the South San Francisco and San Bruno CBTP Areas identify as Hispanic or Latino (of any race).

One in four (27.1%) residents in the South San Francisco CBTP Area are of Asian descent, and most of these residents identify as Filipino (11.9% of CBTP Area residents) or Chinese (7.4% of CBTP Area residents). Three of the four Equity Priority Community Areas in the South City CBTP Area have more than ten percent of residents who identify as Filipino.

One in five residents in the San Bruno CBTP Area identify as Asian, and similarly many are of Chinese descent (also 7.4% of CBTP Area residents) or Filipino descent (9.8% of CBTP Area residents).

Figure 3: Race/Ethnicity of Residents in South San Francisco and San Bruno CBTP Areas and San Mateo County, 2022
Source: U.S. Census Bureau. "Demographic and Housing Estimates." American Community Survey, ACS 5-Year Estimates Data Profiles, Table DP05, 2022; Note: this data does not equal 100% because it uses datapoints “Race alone or in combination with…” which compiles responses from residents who may have chosen multiple race/ethnicity categories.

1.8%

0.0%

3.1%

3.4%

0.0%

3.6%

1.8%

6.7%

6.4%

34.3%

22.4%

27.1%

53.2%

41.9%

36.8%

17.1%

41.2%

42.5%

23.9%

56.7%

51.9%
0% 20% 40% 60%
San Mateo County
San Bruno CBTP Area
South San Francisco CBTP Area Hispanic or Latino (of any race) Some Other Race
White
Asian
Native Hawaiian and Other Pacific
Islander
Black or African American
American Indian and Alaska Native

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Table 7: Race/Ethnicity in San Bruno CBTP Area, CBTP Census Tracts and City of San Bruno, 2022 Race alone or in combination with
one or more other races
Total
San Bruno
CBTP Area
San Bruno
6041.03
San Bruno
6041.04
City of San
Bruno
American Indian and Alaska Native 0.0% 0.0% 0.0% 0.9%
Asian 22.4% 25.1% 19.3% 35.8%
Black or African American 0.0% 0.0% 0.0% 2.0%
Hispanic or Latino (of any race) 56.7% 57.7% 55.5% 29.5% Native Hawaiian and Other Pacific
Islander 6.7% 3.9% 9.8% 3.9%
Some Other Race 41.2% 40.8% 41.7% 22.6%
White 41.9% 50.8% 31.8% 46.8%

Residents of Color 66.8% 64.1% 69.8% 62.8%
Source: U.S. Census Bureau. "Demographic and Housing Estimates." American Community Survey, ACS 5-Year Estimates Data Profiles, Table DP05, 2022; Note: Residents of Color determined by subtracting “White Alone” from total population, which is different from “White” in this table, which represents “White Alone or in combination with another race.”

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Table 8: Race/Ethnicity in South San Francisco CBTP Area, CBTP Census Tracts and City of South San Francisco, 2022
Race alone or in combination with
one or more other races
Total
South San
Francisco
CBTP Area
South San
Francisco
6021
South San
Francisco
6022.01
South San
Francisco
6022.02
South San
Francisco
6023
City of
South San
Francisco
American Indian and Alaska Native 3.1% 3.4% 5.1% 2.8% 0.7% 1.7% Asian 27.1% 20.8% 25.5% 29.4% 32.2% 46.4%
Black or African American 3.6% 5.1% 3.2% 2.6% 3.7% 2.9% Hispanic or Latino (of any race) 51.9% 62.4% 47.0% 60.3% 43.0% 29.1% Native Hawaiian and Other Pacific
Islander 6.4% 3.6% 1.6% 0.0% 18.3% 2.1%
Some Other Race 42.5% 51.2% 28.4% 53.4% 43.1% 20.7%
White 36.8% 30.6% 53.4% 33.8% 26.0% 38.0%

Residents of Color 76.8% 82.1% 59.2% 87.7% 83.9% 70.9%
Source: U.S. Census Bureau. "Demographic and Housing Estimates." American Community Survey, ACS 5-Year Estimates Data Profiles, Table DP05, 2022; Note: Residents of Color determined by subtracting “White Alone” from total population, which is different from “White” in this table, which represents “White Alone or in combination with another race.”

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Age
In the South San Francisco CBTP Area, 5.1 percent of residents are 75 years of age or older, and 16.2 percent of residents are 62 years of age or older. In the San Bruno CBTP Area, 3.5 percent of residents are 75 years of age or older, and 12.4 percent are 62 or older. One in four residents in both South San Francisco (25.1%) and San Bruno (24.8%) CBTP Areas are under 21 years of age; nearly one in five residents in both CBTP Areas are under 16.

Nearly one-fourth of the South San Francisco CBTP Area population (23.5%) and one in five in the San Bruno CBTP Area (20.8%) may be more likely to rely on transit based upon their age, because they are either under 16 years of age or 75 years of age or older. In two neighborhoods in these CBTP Areas, this percentage is as high as 26.6 percent (San Bruno 6041.03) and 29.5 percent (South San Francisco 6022.01), due to the numbers of young people and slightly higher rates of older adults living in these neighborhoods.

The figure below compares the ages of residents in the South San Francisco and San Bruno CBTP Areas to all residents in San Mateo County. There are more older residents in neighborhoods in the South San Francisco CBTP Area, and more younger working adults in neighborhoods in the San Bruno CBTP Area.

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Figure 4: Age of Residents in South San Francisco and San Bruno CBTP Areas and San Mateo County, 2022
Source: U.S. Census Bureau. "Demographic and Housing Estimates." American Community Survey, ACS 5-Year Estimates Data Profiles, Table DP05, 2022

5.3%

5.5%

5.7%

5.5%

5.4%

14.5%

14.5%

13.6%

6.8%

6.2%

9.6%

4.9%

2.4%

3.5%

7.8%

4.6%

6.6%

10.4%

17.3%

20.6%

10.7%

5.0%

4.2%

5.9%

3.3%

0.2%

5.4%

6.2%

6.3%

5.4%

7.5%

12.9%

15.7%

15.4%

7.3%

5.2%

7.6%

3.2%

1.9%
0% 5% 10% 15% 20% 25%
Under 5 years
5 to 9 years
10 to 14 years
15 to 19 years
20 to 24 years
25 to 34 years
35 to 44 years
45 to 54 years
55 to 59 years
60 to 64 years
65 to 74 years
75 to 84 years
85 years and older
Total South San
Francisco CBTP Area
Total San Bruno
CBTP Area
San Mateo County

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Table 9: Percent of Residents by Age in San Bruno CBTP Area, CBTP Census Tracts and City of San Bruno, 2022
Age
Total
San Bruno
CBTP Area
San Bruno
6041.03
San Bruno
6041.04
City of San
Bruno
Under 16 years of age 17.3% 21.6% 12.4% 17.0%
Under 21 years of age 24.8% 26.2% 23.2% 22.0%
21 years and over 75.2% 73.8% 76.8% 78.0%
62 years and over 12.4% 13.4% 11.2% 20.7%
75 years and over 3.5% 5.0% 1.8% 6.4%
Source: U.S. Census Bureau. "Demographic and Housing Estimates." American Community Survey, ACS 5-Year Estimates Data Profiles, Table DP05, 2022

Table 10: Percent of Residents by Age in South San Francisco CBTP Area, CBTP Census Tracts and City of South San Francisco, 2022
Age
Total
South San
Francisco
CBTP Area
South San
Francisco
6021
South San
Francisco
6022.01
South San
Francisco
6022.02
South San
Francisco
6023
City of
South San
Francisco
Under 16 years of age 18.4% 19.2% 23.1% 13.7% 16.1% 14.9% Under 21 years of age 25.1% 27.2% 28.2% 19.6% 24.2% 20.5% 21 years and over 74.9% 72.8% 71.8% 80.4% 75.8% 79.5%
62 years and over 16.6% 16.0% 18.4% 15.0% 16.3% 21.3%
75 years and over 5.1% 2.7% 6.4% 5.7% 5.3% 7.0%
Source: U.S. Census Bureau. "Demographic and Housing Estimates." American Community Survey, ACS 5-Year Estimates Data Profiles, Table DP05, 2022

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Residents with Disabilities
Approximately 9.2 percent of San Bruno CBTP Area residents and 8.1 percent of South San Francisco CBTP Area residents are experiencing or living with disabilities, which translates to approximately 300 to 400 people in each census tract across both CBTP Areas. Some neighborhoods within the San Bruno CBTP Area have higher rates of residents with vision and hearing difficulties, while some neighborhoods in the South San Francisco CBTP Area have higher rates of residents with ambulatory and cognitive difficulties.

The percentage of residents with cognitive difficulties is especially high in two CBTP Area neighborhoods—one in San Bruno (6.1 percent of residents in 6041.03) and one in South San Francisco (6.6 percent in 6022.02)—each represents more than 200 people.

Table 11: Residents with Disabilities in San Bruno CBTP Area, CBTP Census Tracts and City of San Bruno, 2022
Residents with Disabilities
Total
San Bruno
CBTP Area
San Bruno
6041.03
San Bruno
6041.04
City of San
Bruno
Residents with a Disability 9.2% 8.7% 9.7% 9.1%
Residents with a hearing
difficulty 2.1% 3.5% 0.5% 2.8%
Residents with a vision difficulty 2.0% 0.0% 4.3% 1.5%
Residents with a cognitive
difficulty 4.1% 6.1% 1.8% 3.8%
Residents with an ambulatory
difficulty 1.2% 0.5% 2.0% 4.2%
Source: U.S. Census Bureau. "Disability Characteristics." American Community Survey, ACS 5-Year Estimates Subject Tables, Table S1810, 2022

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Table 12: Race/Ethnicity in South San Francisco CBTP Area, CBTP Census Tracts and City of South San Francisco, 2022
Residents with Disabilities
Total
South San
Francisco
CBTP Area
South San
Francisco
6021
South San
Francisco
6022.01
South San
Francisco
6022.02
South San
Francisco
6023
City of
South San
Francisco
Residents with a Disability 8.1% 8.9% 7.4% 9.5% 7.3% 9.9% Residents with a hearing
difficulty 2.0% 2.1% 2.9% 1.1% 1.6% 3.1%
Residents with a vision difficulty 1.5% 2.2% 1.2% 1.8% 1.0% 1.5% Residents with a cognitive
difficulty 3.4% 2.4% 1.6% 6.6% 4.1% 3.8%
Residents with an ambulatory
difficulty 3.9% 6.3% 3.3% 1.1% 4.7% 5.5%
Source: U.S. Census Bureau. "Disability Characteristics." American Community Survey, ACS 5-Year Estimates Subject Tables, Table S1810, 2022

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Language Proficiency
Almost two-thirds of residents in the San Bruno CBTP Study Area (65.1%) and 71 percent of residents in the South San Francisco CBTP Area speak a language other than English.

In the San Bruno CBTP Area, 45.8 percent of residents speak Spanish, and 12.8 percent speak an Asian or Pacific Island language. Residents in the San Bruno CBTP Area who speak Chinese represent 5.6 percent of residents; 3.3 percent speak Tagalog.

In the South San Francisco CBTP Area, 39.6 percent of residents speak Spanish, and 16.8 percent speak an Asian or Pacific Island language. Residents in the San Bruno CBTP Area who speak Chinese represent 6.1 percent of residents; six percent of residents speak Tagalog.

Figure 5: Study Area Residents who Say they Speak English Less Than “Very Well,” by Language Spoken at Home, 2022

Source: U.S. Census Bureau. "Language Spoken at Home for the Population 5 Years and Over." American Community Survey, ACS 5-Year Estimates Detailed Tables, Table C16001, 2022

Approximately 7,000 residents across both CBTP Areas (31%) say they speak English less than very well, which translates to one in four residents in the South San Francisco CBTP Area (27.3%) and one in three in the San Bruno CBTP Area (37.6%). Rates of English proficiency are much lower among adults 65 years and older across both CBTP Areas.

As displayed in the figure above, 44.1 percent of Spanish speakers in the South San Francisco CBTP Area say they have limited English speaking abilities. More than half of Chinese speakers (52.5%) and one -third of Tagalog speakers (34.2%) say they have limited English speaking abilities.

In the San Bruno CBTP Area, nearly two-thirds of Spanish speakers (61.1%) say they speak English less than very well. More than half of residents who speak Chinese (55.2%) and 36.2 percent of Tagalog speakers say they have limited English speaking abilities.

61.1%

44.1%

39.2%

55.2% 52.5%

43.8%

36.2% 34.2% 35.0%
0%
20%
40%
60%
80%
San Bruno CBTP Area South San Francisco CBTP Area San Mateo County Spanish speakers who speak English less than "very well" Chinese speakers who speak English less than "very well" Tagalog speakers who speak English less than "very well"

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Table 13: Rates of Limited English Language Proficiency Among Residents in San Bruno CBTP Area, CBTP Census Tracts and City of San Bruno, 2022
Residents who say they speak
English less than "very well"
Total
San Bruno
CBTP Area
San Bruno
6041.03
San Bruno
6041.04
City of San
Bruno
Speakers of all languages who speak
English less than "very well" 37.6% 36.2% 39.1% 19.3%
Spanish speakers who speak
English less than "very well" 61.1% 53.9% 68.6% 45.3%
Chinese speakers who speak
English less than "very well" 55.2% 51.2% 69.8% 48.5%
Tagalog speakers who speak
English less than "very well" 36.2% 45.3% 0.0% 32.3%
Source: U.S. Census Bureau. "Language Spoken at Home for the Population 5 Years and Over." American Community Survey, ACS 5-Year Estimates Detailed Tables, Table C16001, 2022

Table 14: Rates of Limited English Language Proficiency Among Residents in South San Francisco CBTP Area, CBTP Census Tracts and City of South San Francisco, 2022 Residents who say they speak
English less than "very well"
Total
South San
Francisco
CBTP Area
South San
Francisco
6021
South San
Francisco
6022.01
South San
Francisco
6022.02
South San
Francisco
6023
City of
South San
Francisco
Speakers of all languages who speak
English less than "very well" 27.3% 36.6% 25.7% 35.7% 15.7% 19.3% Spanish speakers who speak
English less than "very well" 44.1% 50.1% 41.5% 53.5% 25.7% 38.9% Chinese speakers who speak
English less than "very well" 52.5% 69.1% 36.3% 69.9% 40.3% 46.4% Tagalog speakers who speak
English less than "very well" 34.2% 35.8% 37.2% 24.2% 37.8% 31.7% Source: U.S. Census Bureau. "Language Spoken at Home for the Population 5 Years and Over." American Community Survey, ACS 5-Year Estimates Detailed Tables, Table C16001, 2022

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Vehicle Ownership
Approximately 11.3 percent of households in the San Bruno CBTP Area and 8.4 percent of households in the South San Francisco CBTP Area do not have at least one vehicle at home.

Many households without cars live in two Equity Priority Community Areas, in 6041.03 in San Bruno, where 16.9 percent of households do not have a vehicle, and 6022.02 in South San Francisco, where 12.6 percent of households do not have at least one vehicle. The percentages in the neighboring South San Francisco census tract 6022.01 also has high rates of households without vehicles (9.5%). The tables below this percentage for each of the six Equity Priority Community Areas.

Table 15: Households with Zero Vehicles, San Bruno CBTP Area, CBTP Census Tracts and City of San Bruno, 2022
Households with Zero
Vehicles
Total
San Bruno
CBTP Area
San Bruno
6041.03
San Bruno
6041.04
City of San
Bruno
No vehicle available 11.3% 16.9% 4.3% 6.3%
Source: U.S. Census Bureau. "Household Size by Vehicles Available." American Community Survey, ACS 5-Year Estimates Tables, Table B08201, 2022

Table 16: Households with Zero Vehicles, South San Francisco CBTP Area, CBTP Census Tracts and City of South San Francisco, 2022
Households with Zero
Vehicles
Total
South San
Francisco
CBTP Area
South San
Francisco
6021
South San
Francisco
6022.01
South San
Francisco
6022.02
South San
Francisco
6023
City of
South San
Francisco
No vehicle available 8.4% 6.8% 9.5% 12.6% 4.4% 5.9%
Source: U.S. Census Bureau. "Household Size by Vehicles Available." American Community Survey, ACS 5-Year Estimates Tables, Table B08201, 2022

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Travel Mode
Nearly three fourths of residents in both CBTP Areas drive to work—73 percent in the San Bruno CBTP Area and 73.8% in the South San Francisco CBTP Area. But many do not drive alone. In the South San Francisco CBTP Area, 19.2 percent of residents carpool to work, and this is as high as 25 percent of residents in some communities, as shown in the tables which follow below. Approximately 6.6 percent of residents in the San Bruno CBTP Area carpool to work.

Figure 6: Workers Who Commute in the CBTP Community Areas and Related Geographies, by Travel Mode, 2022
Source: U.S. Census Bureau. "Commuting Characteristics by Sex." American Community Survey, ACS 5-Year Estimates Tables, Table S801, 2022
Nine percent of all South San Francisco CBTP Area residents use public transit (9.3%) to get to work, while

3.5 percent of CBTP Area residents walk and 2.2 percent bike to work. In some neighborhoods within the South San Francisco CBTP Area, 10 percent of residents walk to work. In the San Bruno CBTP Area, 8.2 percent of residents use public transit, 5.5 percent bike to work and 3.3 percent walk. In parts of the CBTP Study Area, one in ten residents (10.7%) bike to work.

The map in Figure 7 and the tables that follow show this commute mode split for each of the six Equity Priority Community Areas in the CBTP Area.

19.0%

2.4%

1.3%

7.4%

9.0%

59.0%

6.9%

3.3%

5.5%

8.2%

6.6%

66.4%

10.2%

3.5%

2.2%

9.3%

19.2%

54.5%
0% 20% 40% 60% 80%
Worked from Home
Walked
Biked
Used Public Transit
Carpooled
Drove alone to work
South San Francisco CBTP
Area
San Bruno CBTP Area
San Mateo County

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Figure 7: Commute Mode Split, San Bruno and South San Francisco CBTP Equity Community Priority Areas, 2022
Source: U.S. Census Bureau. "Commuting Characteristics by Sex." American Community Survey, ACS 5-Year Estimates Tables, Table S801, 2022

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Table 17: Means of Transportation to Work and Work Location, San Bruno CBTP Area, CBTP Census Tracts and City of San Bruno
Means of Transportation to
Work and Work Location
Total
San Bruno
CBTP Area
San Bruno
6041.03
San Bruno
6041.04
City of San
Bruno
Means of Transportation to Work

Car, Truck or Van 73.0% 82.5% 63.1% 69.9%
Drove alone to work 66.4% 75.4% 57.1% 59.3%
Carpooled 6.6% 7.1% 6.0% 10.7%
Used Public Transit 8.2% 7.7% 8.8% 9.6%
Walked 3.3% 2.6% 4.0% 2.8%
Biked 5.5% 0.4% 10.7% 1.4%
Worked from Home 6.9% 5.2% 8.7% 14.6%

Worked in place of residence 31.2% 25.2% 37.5% 26.0%
Worked in county of residence 73.7% 68.4% 79.3% 64.5%
Source: U.S. Census Bureau. "Commuting Characteristics by Sex." American Community Survey, ACS 5-Year Estimates Tables, Table S801, 2022

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Table 18: Means of Transportation to Work and Work Location, South San Francisco CBTP Area , CBTP Census Tracts and City of South San Francisco
Means of Transportation to
Work and Work Location
Total
South San
Francisco
CBTP Area
South San
Francisco
6021
South San
Francisco
6022.01
South San
Francisco
6022.02
South San
Francisco
6023
City of
South San
Francisco
Means of Transportation to Work
Car, Truck or Van 73.8% 74.6% 67.8% 78.0% 75.7% 73.0%
Drove alone to work 54.5% 53.6% 51.7% 53.0% 59.0% 60.5% Carpooled 19.2% 21.1% 16.1% 25.0% 16.7% 12.6%
Used Public Transit 9.3% 12.6% 11.4% 5.3% 8.1% 10.1%
Walked 3.5% 2.4% 0.0% 10.1% 2.8% 1.8%
Biked 2.2% 3.5% 3.2% 1.7% 0.7% 1.0%
Worked from Home 10.2% 6.3% 16.2% 2.8% 12.7% 12.9%

Worked in place of residence 30.5% 33.6% 26.4% 40.2% 25.1% 28.1% Worked in county of residence 70.1% 67.2% 67.4% 72.7% 72.8% 63.1% Source: U.S. Census Bureau. "Commuting Characteristics by Sex." American Community Survey, ACS 5-Year Estimates Tables, Table S801, 2022

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Work Location and Commute
Approximately one in three workers in both the San Bruno CBTP Area (31.2%) and South San Francisco CBTP Area (30.5%) work in the city they live in. Nearly three fourths of San Bruno CBTP Area residents (73.7%), and 70.1 percent of South San Francisco CBTP Area residents work in San Mateo County.

Ten percent of South San Francisco CBTP Area residents work from home, at least part of the week, which is less than half of the percentage of all San Mateo County residents who work from home (19%). Only 6.9 percent of San Bruno CBTP Area residents say they work from home.

Two thirds of all workers in the San Bruno CBTP Study Area (62.9%) and half of South San Francisco CBTP Area workers (54.6%) travel 20 to 24 minutes or less to get to work. While the commute for most CBTP Area residents is 45 minutes or less, 5.9% of San Bruno CBTP Area residents and 13.5% of South San Francisco CBTP Area residents travel 45 minutes or longer to get to work.

Figure 8: Travel Time (in Minutes) to Work for CBTP Area Residents

Source: U.S. Census Bureau. "Commuting Characteristics by Sex." American Community Survey, ACS 5-Year Estimates Tables, Table S801, 2022

6.3%

32.8%

21.7%

25.7%

7.2% 6.3%

19.0%

30.2%

20.7%

24.3%

3.1% 2.8%

8.0%

27.5%

21.0%

24.3%

9.8% 9.4%
0%
5%
10%
15%
20%
25%
30%
35%
Less than 10
minutes
10 to 20 minutes 20 to 30 minutes 30 to 45 minutes 45 to 60 minutes More than 60 minutes
South San Francisco CBTP Area San Bruno CBTP Area San Mateo County

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Bicycle and Pedestrian Travel and Barriers
Existing Pedestrian Infrastructure
The 2022 Active South City Plan highlights several pedestrian infrastructure elements including sidewalks, curb ramps, crosswalks, signals and beacons, and other pedestrian support facilities, such as shade structures, benches, and landscaping. The plan identifies several gaps in the existing pedestrian network, such as sidewalk gaps and degraded pedestrian support facilities. Within the study area, most of these sidewalk gaps are in the east of US-101 area, with additional gaps along El Camino Real and Railroad Avenue. The map in Figure 9 illustrates the gaps in sidewalks in and around the South San Francisco CBTP Area.

The 2016 City of San Bruno Walk ‘n Bike Plan identified existing pedestrian facilities such as sidewalks, crosswalks, and off-street footpaths. The plan highlights that the city has a comprehensive system of sidewalks, marked crosswalks, and pedestrian crossing signals, especially on arterials and collectors.

Additionally, many residential streets have sidewalks on at least one side of the street, and many intersections in residential areas have marked crosswalks, particularly when crossing a major street. Off- street footpaths are found within two parks, San Bruno City Park and Juniper Serra County Park, both within walking distance of the study area. San Bruno does not have an inventory of missing sidewalks.

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Figure 9: Missing Sidewalks, South San Francisco CBTP Area Source: Active South City Plan, 2022. Note: Data not available for the City of San Bruno

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Existing Bicycle Network
The California Department of Transportation (Caltrans) recognizes four classifications of bicycle facilities as described below.

Class I—Shared-Use Pathway: Provides a completely separated right -of-way for the exclusive use of cyclists and pedestrians with crossflow minimized (e.g., off -street bicycle paths).

Class II—Bicycle Lanes: Provides a striped lane for one -way travel on a street or highway. May include a “buffer” zone consisting of a striped portion of roadway between the bicycle lane and the nearest vehicle travel lane.

Class III—Bicycle Route: Provides for shared use with motor vehicle traffic; however, are often signed or include a striped bicycle lane.

Class IV—Separated Bikeway: Provides a right -of-way designated exclusively for bicycle travel adjacent to a roadway and which are protected from vehicular traffic. Types of separation include, but are not limited to, grade separation, flexible posts, inflexible physical barriers, or on-street parking.

South San Francisco’s existing bicycle network includes a mix of these facility types and totals to more than 50 miles, or 31% of the city’s roadways. Within the network, 24.25 miles, or 16% of the city’s roadways, are dedicated facilities, separated from vehicle traffic. The existing network is comprised of 10 miles of Class I shared-use paths, 14 miles of Class II bike lanes, 22 miles of Class III bike routes, and 0.25 miles of Class IV separated bikeways.

Based on the 2016 City of San Bruno Walk ‘n Bike Plan, the city has a limited bicycle network, with Class II bike lanes on only a handful of streets including Sneath Lane, Commodore Drive, and Sharp Park Road.

Within the study area, San Bruno’s bike network primarily consists of bicycle facilities along the length of the Huntington/San Antonio Avenue corridor. The City does not have any formal off- street bicycle paths.

The map in Figure 10 displays the existing bicycle networks by class in the CBTP Areas and surrounding neighborhoods in South San Francisco and San Bruno. An additional view on the next page (Figure 11) shows the bike network in San Bruno as proposed in its Walk n Bike Plan.

Physical Travel Barriers
Several physical barriers present challenging crossings in the study area, reducing mobility for pedestrians and cyclists. The barriers include US-101, Interstate 380, and State Highway 82 (El Camino Real) as well as Colma Creek and Caltrain’s right of way. See the map in Figure 12, which visualizes these barriers across the CBTP Study Area. Some of these are impassable outside of designated crossings while some are more permeable but involve a high-stress and time-consuming crossing.

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Figure 10: Existing Bicycle Networks in South San Francisco and San Bruno Source: C/CAG Countywide Bicycle and Pedestrian Plan

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Figure 11: Existing and Proposed Bicycle Network in San Bruno (2016) Source: City of San Bruno Walk n Bike Plan, p.83

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Figure 12: Travel Barriers in the CBTP Study Area

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Key Recommendations from Relevant Plans
The previous South San Francisco/San Bruno Community-Based Transportation Plan (CBTP) included a strategy aimed at improving pedestrian amenities. Since the previous CBTP was developed in 2012, South San Francisco upgraded El Camino Real between the BART station and Arroyo Drive and will be launching a study of additional improvements. San Bruno and South San Francisco are also in the process of planning access improvements around the San Bruno BART Station along Huntington Avenue and Sneath Lane. In addition to the goals set forth in the 2022 Active South City Plan, the South San Francisco General Plan proposes policies to improve pedestrian connections and sidewalks and expand pedestrian amenities such as street furniture and lighting. The Lindenville Specific Plan also envisions a network of connected trails, greenways, and open spaces, that would enhance the pedestrian experience in much of South San Francisco.

Figure 13: Lindenville Specific Plan, Parks and Open Space Framework

Source: Lindenville Specific Plan, 2023, p.101. Lindenville Specific Plan – Shape South San Francisco

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The San Bruno Walk ‘n Bike Plan sets the goal of making walking more pleasant and convenient by filling existing sidewalk gaps, removing pedestrian obstacles, and providing more pedestrian amenities such as street lighting and benches. The Active South City Plan and the San Bruno Walk ‘n Bike Plan each identify intersections and corridors for pedestrian infrastructure improvements within the study area. Many of the pedestrian improvements along El Camino and San Bruno Avenue have since been implemented.

Figure 14: Proposed Pedestrian Projects, San Bruno Walk n Bike Plan Source: San Bruno Walk n Bike Plan, p. 72

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Figure 15: Pedestrian Priority Areas, Active South City Plan Source: Active South City Plan, p. 58
In the previous CBTP, “Improve Bicycle Amenities” was also listed as a strategy. Since then, South San Francisco developed the Active South City Plan, and San Bruno developed the Walk n Bike Plan. The 2022 Active South City Plan sets goals to improve bicycle and pedestrian network connectivity to major transit stops and community destinations such as parks, schools, libraries, and community centers. The plan specifically identifies gaps in the network and recommends upgrading 29 miles of the network, for a full buildout milage of approximately 73 miles. The proposed bicycle network would include over 20 miles of Class IV separated bikeways. Within the study area, there are many corridors with proposed added and improved bicycle infrastructure, including upgraded Class IV separated bikeways on E. Grand Avenue, Utah Avenue, Airport Boulevard, El Camino Real, Sister Cities Boulevard, and Chestnut Avenue.

The City of San Bruno Walk ‘n Bike plan set a goal of creating a bicycle network that connects residents to destinations within and beyond San Bruno, including downtown, rail transit stations, schools, parks, and other key destinations. The plan identifies a total of 53 corridors for bike network expansion, including several proposed Class III bike routes along Euclid Avenue, Angus Avenue, Mastick Avenue, and San Mateo Avenue within the study area. These would all intersect with the existing bike lanes on the Huntington/San Antonio corridor, which the city is in the process of upgrading to a Class IV bikeway.

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Transit Service and Ridership
Service Coverage
The following transit operators serve the study area, offering rail, bus, shuttle, and ferry services , illustrated in the map in Figure 16.

Rail
BART provides regional rail service between the East Bay, San Francisco, and San Mateo County. The South San Francisco, San Bruno, and San Francisco International Airport stations are within a mile of the study area. Two BART lines serve the South San Francisco, San Bruno, and San Francisco International Airport Stations: the Yellow Line connecting Antioch with San Francisco International Airport, and the Red Line connecting Richmond and Millbrae. Both lines travel to the East Bay via San Francsico. The Yellow line operates every 15 minutes throughout the day, and the Red Line has 20-minute headways.

Caltrain provides passenger rail service on the Peninsula between San Francisco and San José, and limited service to Morgan Hill and Gilroy during weekday commute periods. The South San Francisco Caltrain Station serves local, limited, and express trains, with approximately 15-minute headways during peak times and 30-minute headways during off-peak times in both the northbound and southbound directions.

The San Bruno Caltrain Station serves local trains, with 30-minute headways throughout the day in both the northbound and southbound directions. The Caltrain stations are both within the study area.

Bus
SamTrans is the regional bus provider for San Mateo County. Several routes connect the study area to Palo Alto, Daly City, and downtown San Francisco. SamTrans routes that serve the study area include the those listed in the chart in Figure 17 on the next page. Figure 18 illustrates SamTrans stop locations by the average number of weekly boardings, taken from data collected in August 2024. The bus stops with the greatest number of boardings include BART stops in South San Francisco and San Bruno, and several stops in downtown South San Francisco.

Ferry
The Water Emergency Transportation Authority (WETA) provides weekday commuter ferry service between the Oakland/Alameda ferry terminals and the South San Francisco Ferry Terminal. There are three morning departures from Oakland/Alameda to South San Francisco, and three evening departures from South San Francisco to Oakland/Alameda.

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Figure 16: Transit Service in the CBTP Study Area
Sources: GTFS; SamTrans; BART; Commute.org

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Figure 17: SamTrans Bus Routes with Service in the CBTP Study Area Route Hours of Service
Route 41 (Parkside IL – San Bruno BART) School-Oriented Service Route 130 (Daly City BART - Airport &
Linden/Oyster Point)
Weekdays: Operates between 5:00 AM and 12:04 AM
with 10- to 15-minute peak hour headways
Weekends: Operates between 6:00 AM and 10:25 PM
with 15-minute peak hour headways
Route 138 (Safe Harbor Shelter) Limited outbound AM service and inbound PM service on weekdays and weekends
Route 141 (Airport/Linden - Skyline College) Weekdays and Weekends: Operates between 6:15 AM and 10:48 PM with 30-minute peak hour headways
Route 142 (SFO - Shelter Creek) Weekdays and Weekends: Operates between 6:02 AM and 6:21 PM with 60-minute peak hour headways
Route 292 (San Francisco - SFO - Hillsdale Mall) Weekdays: Operates 24 hours per day with 20-minute peak hour headways
Weekends: Operates between 4:00 AM and 2:52 AM
with 30-minute peak hour headways
Route 397 (San Francisco - Palo Alto Transit Ctr) Weekdays and Weekends: Overnight service with 40 – 60-minute headways
Route ECR (Daly City BART - Palo Alto Transit Ctr) Weekdays: Operates between 5:00 AM and 2:00 AM with 15-minute peak hour headways
Weekends: Operates between 4:50 AM and 2:20 AM
with 15-minute peak hour headways
Route EPX (East Palo Alto - San Bruno BART and
San Francisco)
Weekdays: Operates between 5:05 AM and 8:15 PM
with 40- to 50-minute headways
Source: SamTrans
Shuttle
The City of South San Francisco operates three free shuttles: the Western Shuttle Route (Orange Route), the Clockwise Shuttle Route (Blue Route), and the Counterclockwise Shuttle Route (Green Route). The Orange Route offers connections between the Serramonte Center, South San Francisco BART/Route 130, schools, and parks. The Blue and Green Routes connect with South San Francisco BART/Route 130, Route ECR, City Hall, medical facilities, recreation facilities, schools, and parks.

Commute.org operates seven shuttle routes in the South San Francisco study area that connect various employment centers in the area east of US-101 to the South San Francisco BART and Caltrain stations and the South San Francisco Ferry Terminal. The shuttle routes include One Tower Place, Oyster Point BART, Oyster Point Caltrain, Oyster Point Ferry, Utah-Grand ABRT, Utah-Grand Caltrain, and Utah-Grand Ferry.

Oyster Point Mobility provides commuting options in the Oyster Point area of South San Francisco, offering connections to BART, Caltrain, and the SF Bay Ferry at the Oyster Point Marina Terminal.

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Figure 18: SamTrans Transit Stops by Average Weekly Boardings, August 2024 Source: SamTrans

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Service Gaps
While there are a number of transit options available in and around the study area, several factors limit their impact on residents’ mobility. First, due to the high number of transit providers, service in the area is not always well integrated, and a single trip often involves navigating more than one system. Additionally, many of the providers primarily serve traditional commuters, so service is sparser during off -peak hours, including the middle of the day and later in the evening.

The focus on commuters is also reflected in the imbalance between the prevalence of north-south routes, which connect the study area to San Francisco and the South Bay, and the relative lack of east-west routes, which enable trips between the study area and the surrounding communities. Finally, the same physical barriers which limit pedestrian and bicycle mobility also limit residents’ access to transit. These include the freeways running through the study area, Colma Creek, and Caltrain’s right of way.

Key Recommendations from Relevant Plans
Several local plans have implications for the future of transit in the study area. The previous South San Francisco/San Bruno CBTP identified several strategies related to transit improvements, including improving stop amenities and security, improving affordability of transit, increasing SamTrans bus service, improving connectivity of existing service, and enhancing access to the South San Francisco Caltrain station. Programs such as the free South City Shuttle have supported the implementation of some of these strategies. Since that time the South San Francisco Caltrain station has been relocated to connect directly with Grand Avenue and E. Grand Avenue for easier access and a more open, pleasant rider experience on the platforms.

The 2022 Shape South San Francisco General Plan includes recommended actions to improve station access, leverage employee transportation demand management programs, and implement transit improvements including transit signal priority, bus bulb outs, and bus-only lanes on transit priority corridors. The 2013 San Bruno Transit Corridors Plan lays out a vision of the city’s commercial corridors that are accessible by transit and full of more dense, mixed-use land uses. Key transit recommendations identified in the Corridors Plan include implementing a circulator shuttle route, enhancing bus shelters and waiting areas, and promoting opportunities to increase transit ridership.

Additionally, as a result of the Reimagine SamTrans project, SamTrans finished implementing an updated bus network in August 2024. The new network includes improved frequency, expanded service hours, more direct routes, new connections, and a new on-demand service. SamTrans also initiated the Bus Stop Improvement Plan (BSIP) in 2022 to enhance the bus stop experience for all customers by upgrading amenities and facilities. This included changing stop locations and consolidating bus stops on El Camino Real to improve service travel times.

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Traffic Hotspots and Vehicle Volumes
Due in part to the study area’s location on the peninsula between San Francisco and Silicon Valley, several heavily trafficked arterials and freeways run through it. US-101, CA-82 (El Camino Real), and I-380 all increase access to regional destinations for residents of the study area. They also enable vehicle travel to and from adjacent employment centers such as the East of 101 employment area and San Francisco International Airport. While these freeways improve mobility for study area residents, their high levels of vehicle traffic also bring negative consequences to the area. The map in Figure 19 shows the traffic volumes during afternoon peak hour travel in the CBTP Study Area.

Several portions of the study area have disproportionately high pollution burdens from diesel particulate matter and congestion, two pollution sources that stem from the area’s industrial and logistics uses and its proximity to high-volume roadways. The high proportion of freight truck traffic traveling to, from, and through the area disperse diesel particulate matter, and exhaust from non-diesel vehicles contains many toxic chemicals that may pose health risks to the study area’s residents and workers. Based on these and other socio-economic factors, Caltrans has identified the portions of the study area west of US-101 as Transportation-Based Priority Populations, meaning that residents in those areas are most burdened by the transportation system and receive the fewest benefits from it. See the Caltrans Transportation Equity Index (EQI) map in Figure 20 which illustrates these communities in the CBTP Study Area.

Another local transportation burden is the congestion caused by the high traffic volumes on adjacent freeways. During the afternoon peak period (4-6pm), US-101 and I-380 both experience congested conditions, most notably at the interchange between the two freeways. Traffic congestion on US-101 also backs up onto the roadways near its on and off ramps, including Linden Avenue and Grand Avenue to the west and East Grand Avenue and Gateway Boulevard to the east.

Key Recommendations and Actions from Relevant Plans
South San Francisco, in their 2040 General Plan, Shape SSF, identified congestion as a potential hindrance to economic growth of the city, as it could deter commercial and residential growth. The plan identifies that traffic congestion could particularly threaten growth of the East of 101 portion of the study area where many jobs are distant from Caltrain. However, the city has begun to address this issue by partnering with large employers in the area, including Genentech, to implement transportation demand management measures such as commute shuttles. At the time of the writing of the general plan, South San Francisco was also working to establish a community facilities district to fund transportation and infrastructure upgrades in the East of 101 area. Shape SSF also identifies walkable station areas and first/last mile options as critical to reducing congestion and improving the overall transportation system in South San Francisco. These improvements are particularly importation for the East of 101 and Lindenville areas where buses and shuttles provide reliable connections and can substantially reduce burdens from traffic congestion and delays.

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Figure 19: Traffic Volumes in the CBTP Study Area
Source: South San Francisco Sub Area Model

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Figure 20: Caltrans Transportation Equity Index (EQI) in the CBTP Study Area

Source: Caltrans Transportation Equity Index (EQI) Caltrans Transportation Equity Index (EQI) Version 1.0 Web Map

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Roadway Safety
Extensive roadway safety planning has been conducted in South San Francisco and San Bruno and both cities have Local Roadway Safety Plans (LRSP) that identify collision patterns and trends as well as recommended safety interventions. South San Francisco and San Bruno have both identified high injury networks in previous planning documents, as displayed in the maps which follow below in Figures 21 and

22. These networks represent roadway segments and intersections in each city that pose the highest safety risks.

In San Bruno, the high injury network accounts for 55 percent of injury collisions and 83 percent of fatal or seriously injured collisions between 2015 and 2019. In South San Francisco, the high injury network accounts for 75 percent of injury collisions between 2015 and 2019, with greater weight being assigned to collisions that resulted in a fatality or serious injury. Focusing safety improvements along these corridors would have the highest level of impact.

Key Recommendations and Actions from Relevant Plans
The LRSP for each city identifies priority roadway segments and intersections for future roadway safety improvements. In San Bruno, many of the priority intersections are concentrated along El Camino Real and San Bruno Avenue, both of which run through the study area. Safety projects, including intersection improvements at both signalized and unsignalized intersections (installing raised pavement and striping, advanced stop bars, and RRFBs) and roadway segment improvements (installing separated bike lanes) are identified for many intersections and segments throughout San Bruno, including several intersections along El Camino Real. In South San Francisco, the priority intersections within the study area include:
• Linden Avenue and Grand Avenue,
• Grand Avenue and Spruce Avenue,
• Spruce Avenue and North Canal Street,
• Commercial Avenue and Chestnut Avenue, and
• Shaw Road and San Mateo Avenue.

The South San Francisco 2040 General Plan Shape SSF and LRSP identify broad policies and actions that the city can take to enhance safety for all road users. Shape SSF discusses improving safety for pedestrians and cyclists by enhancing street crossings at key locations like El Camino Real and near the South San Francisco BART station. The city plans to implement measures such as median refuges, bulb -outs, highly visible crosswalks, and flashing beacons to increase safety at intersections throughout the city.

Additionally, there is a broader effort to reduce vehicle speeds and implement traffic calming measures across the city to decrease the frequency and severity of collisions, with an emphasis on high -risk areas like school zones and streets with vulnerable users. South San Francisco has also developed an action item to develop a Vision Zero Action Plan, which is consistent across Shape SSF and their LRSP.

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Figure 21: City of South San Francisco, High Injury Network Source: Shape SSF

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Figure 22: City of San Bruno High Injury Network

Source: City of San Bruno, Local Roadway Safety Plan, p.33

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Appendix: CBTP Community Area
Data Profiles

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Data Sources
The source data for the profiles on the following pages are from U.S. Census American Community Survey 5-Year Estimates data tables used by the MTC to determine where census tracts met the designation of Equity Priority Area Community. These sources are:
• "Demographic and Housing Estimates." American Community Survey, ACS 5-Year Estimates Data Profiles, Table DP05, 2012 and 2022
• “Median Income in the Past 12 Months (in 2022/2012 Inflation adjusted dollars).” American Community Survey, ACS 5-Year Estimates Data Profiles, Table S1903, 2022 • “Poverty Status in the Past 12 Months.” American Community Survey, ACS 5-Year Estimates Subject Tables, Table S1701, 2022
• “Poverty Status in the Past 12 Months of Families by Family Type by Work Experience of Householder and Spouse.” American Community Survey, ACS 5-Year Estimates Data Profiles, Detailed Table B17016, 2022
• "Disability Characteristics." American Community Survey, ACS 5-Year Estimates Subject Tables, Table S1810, 2022
• "Language Spoken at Home for the Population 5 Years and Over." American Community Survey, ACS 5-Year Estimates Detailed Tables, Table C16001, 2022 • "Household Size by Vehicles Available." American Community Survey, ACS 5-Year Estimates Tables, Table B08201, 2022
• "Commuting Characteristics by Sex." American Community Survey, ACS 5-Year Estimates Tables, Table S801, 2022

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Total San Bruno – South San Francisco CBTP Study Area
Community Data Points (U.S. Census, ACS 5-year estimates, 2022) Number % Total Population 24,012
Total Households 7,743
Total Single Parent Families 1,790 34.2%

Household Median Income $104,458
Residents with incomes 200% of poverty threshold 5,325 22.3% Single Parent Families below poverty 298 5.7%

Rent-burdened households (30% or more of income toward housing costs) 2,816 54.4% Severely rent-burdened households (50% or more toward housing costs) 1,653 31.9%

Non-white residents 17,625 73.4%
Latino or Hispanic 12,858 53.5%
Asian 6,121 25.5%
Chinese 1,780 7.4%
Filipino 2,350 9.8%
Native Hawaiian or other Pacific Islander 1,562 6.5%
Black or African American 575 2.4%
American Indian or Alaska Native 485 2.0%

Speaks English less than very well (all residents) 7,066 30.9% Speaks Spanish at home 9,550 41.7%
Spanish speaker speaks English less than very well 4,828 50.6% Speaks Chinese (incl Mandarin, Cantonese) at home 1,405 6.1% Chinese speaker speaks English less than very well 750 53.4% Speaks Tagalog (incl. Filipino) at home 1,379 6.0%
Tagalog speaker speaks English less than very well 477 34.6%

Residents 75 years of age and older 1,097 4.6%
Resident under 16 years old 4,326 18.0%

Residents with Disabilities 2,032 8.5%

Zero Vehicle Households 724 9.4%

Drives Alone to Work 7,923 58.9%
Carpools to Work 1,970 14.6%
Uses Public Transit to Work 1,204 8.9%
Walks to Work 462 3.4%
Bikes to Work 455 3.4%
Works From Home 1,213 9.0%

Mean Travel Time to Work, in minutes 20 to 24 mins

Works in City of Residence 4,142 30.8%
Works in San Mateo County 9,616 71.4%

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San Bruno CBTP Area (Census Tracts 6041.03 and 6041.04)

Community Data Points (U.S. Census, ACS 5-year estimates, 2022) Number % Total Population 8,206
Total Households 2,576
Total Single Parent Families 585 36.2%

Household Median Income $108,625
Residents with incomes 200% of poverty threshold 1,483 18.2% Single Parent Families below poverty 73 4.5%

Rent-burdened households (30% or more of income toward housing costs) 930 52.6% Severely rent-burdened households (50% or more toward housing costs) 680 38.4%

Non-white residents 5,481 66.8%
Latino or Hispanic 4,650 56.7%
Asian 1,838 22.4%
Chinese 604 7.4%
Filipino 467 5.7%
Native Hawaiian or other Pacific Islander 550 6.7%
Black or African American 0 0.0%
American Indian or Alaska Native 0 0.0%

Speaks English less than very well (all residents) 2,979 37.6% Speaks Spanish at home 3,630 45.8%
Spanish speaker speaks English less than very well 2,217 61.1% Speaks Chinese (incl Mandarin, Cantonese) at home 440 5.6% Chinese speaker speaks English less than very well 243 55.2% Speaks Tagalog (incl. Filipino) at home 265 3.3%
Tagalog speaker speaks English less than very well 96 36.2%

Residents 75 years of age and older 287 3.5%
Resident under 16 years old 1,417 17.3%

Residents with Disabilities 750 9.2%

Zero Vehicle Households 291 11.3%

Drives Alone to Work 3,248 66.4%
Carpools to Work 321 6.6%
Uses Public Transit to Work 403 8.2%
Walks to Work 161 3.3%
Bikes to Work 267 5.5%
Works From Home 338 6.9%

Mean Travel Time to Work, in minutes 20 to 24 mins

Works in City of Residence 1,527 31.2%
Works in San Mateo County 3,606 73.7%

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San Bruno- Lomita Park (Census Tract 6041.03)

Community Data Points (U.S. Census, ACS 5-year estimates, 2022) Number % Total Population 4,344
Total Households 1,431
Total Single Parent Families 385 40.4%

Household Median Income $102,899
Residents with incomes 200% of poverty threshold 846 19.7% Single Parent Families below poverty 73 7.7%

Rent-burdened households (30% or more of income toward housing costs) 497 50.5% Severely rent-burdened households (50% or more toward housing costs) 415 42.2%

Non-white residents 2,785 64.1%
Latino or Hispanic 2,505 57.7%
Asian 1,092 25.1%
Chinese 386 8.9%
Filipino 306 7.0%
Native Hawaiian or other Pacific Islander 171 3.9%
Black or African American 0 0.0%
American Indian or Alaska Native 0 0.0%

Speaks English less than very well (all residents) 1,514 36.2% Speaks Spanish at home 1,860 44.5%
Spanish speaker speaks English less than very well 1,003 53.9% Speaks Chinese (incl Mandarin, Cantonese) at home 344 8.2% Chinese speaker speaks English less than very well 176 51.2% Speaks Tagalog (incl. Filipino) at home 212 5.1%
Tagalog speaker speaks English less than very well 96 45.3%

Residents 75 years of age and older 217 5.0%
Resident under 16 years old 940 21.6%

Residents with Disabilities 378 8.7%

Zero Vehicle Households 242 16.9%

Drives Alone to Work 1,879 75.4%
Carpools to Work 177 7.1%
Uses Public Transit to Work 192 7.7%
Walks to Work 65 2.6%
Bikes to Work 10 0.4%
Works From Home 130 5.2%

Mean Travel Time to Work, in minutes 24

Works in City of Residence 628 25.2%
Works in San Mateo County 1,705 68.4%

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San Bruno- San Bruno Park and Downtown San Bruno (Census Tract 6041.04)

Community Data Points (U.S. Census, ACS 5-year estimates, 2022) Number % Total Population 3,862
Total Households 1,145
Total Single Parent Families 200 30.3%

Household Median Income $115,781
Residents with incomes 200% of poverty threshold 637 16.7% Single Parent Families below poverty 0 0.0%

Rent-burdened households (30% or more of income toward housing costs) 433 55.2% Severely rent-burdened households (50% or more toward housing costs) 265 33.8%

Non-white residents 2,696 69.8%
Latino or Hispanic 2,145 55.5%
Asian 746 19.3%
Chinese 218 5.6%
Filipino 161 4.2%
Native Hawaiian or other Pacific Islander 379 9.8%
Black or African American 0 0.0%
American Indian or Alaska Native 0 0.0%

Speaks English less than very well (all residents) 1,465 39.1% Speaks Spanish at home 1,770 47.3%
Spanish speaker speaks English less than very well 1,214 68.6% Speaks Chinese (incl Mandarin, Cantonese) at home 96 2.6% Chinese speaker speaks English less than very well 67 69.8% Speaks Tagalog (incl. Filipino) at home 53 1.4%
Tagalog speaker speaks English less than very well 0 0.0%

Residents 75 years of age and older 70 1.8%
Resident under 16 years old 477 12.4%

Residents with Disabilities 372 9.7%

Zero Vehicle Households 49 4.3%

Drives Alone to Work 1,369 57.1%
Carpools to Work 144 6.0%
Uses Public Transit to Work 211 8.8%
Walks to Work 96 4.0%
Bikes to Work 257 10.7%
Works From Home 209 8.7%

Mean Travel Time to Work, in minutes 17.2

Works in City of Residence 899 37.5%
Works in San Mateo County 1,902 79.3%

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South San Francisco CBTP Area (Census Tracts 6021, 6022.01, 6022.02, 6023)
Community Data Points (U.S. Census, ACS 5-year estimates, 2022) Number % Total Population 15,806
Total Households 5,167
Total Single Parent Families 1,205 33.3%

Household Median Income $102,380
Residents with incomes 200% of poverty threshold 3,842 24.3% Single Parent Families below poverty 225 6.2%

Rent-burdened households (30% or more of income toward housing costs) 1,886 55.3% Severely rent-burdened households (50% or more toward housing costs) 973 28.6%

Non-white residents 12,144 76.8%
Latino or Hispanic 8,208 51.9%
Asian 4,283 27.1%
Chinese 1,176 7.4%
Filipino 1,883 11.9%
Native Hawaiian or other Pacific Islander 1,012 6.4%
Black or African American 575 3.6%
American Indian or Alaska Native 485 3.1%

Speaks English less than very well (all residents) 4,087 27.3% Speaks Spanish at home 5,920 39.6%
Spanish speaker speaks English less than very well 2,611 44.1% Speaks Chinese (incl Mandarin, Cantonese) at home 965 6.5% Chinese speaker speaks English less than very well 507 52.5% Speaks Tagalog (incl. Filipino) at home 1,114 7.4%
Tagalog speaker speaks English less than very well 381 34.2%

Residents 75 years of age and older 810 5.1%
Resident under 16 years old 2,909 18.4%

Residents with Disabilities 1,282 8.1%

Zero Vehicle Households 433 8.4%

Drives Alone to Work 4,675 54.5%
Carpools to Work 1,650 19.2%
Uses Public Transit to Work 801 9.3%
Walks to Work 301 3.5%
Bikes to Work 188 2.2%
Works From Home 875 10.2%

Mean Travel Time to Work, in minutes 20 to 24 mins

Works in City of Residence 2,614 30.5%
Works in San Mateo County 6,010 70.1%

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South San Francisco- Paradise Valley (Census Tract 6021) Community Data Points (U.S. Census, ACS 5-year estimates, 2022) Number % Total Population 3,484
Total Households 1,007
Total Single Parent Families 312 42.8%

Household Median Income $87,853
Residents with incomes 200% of poverty threshold 1,066 30.7% Single Parent Families below poverty 51 7.0%

Rent-burdened households (30% or more of income toward housing costs) 406 57.0% Severely rent-burdened households (50% or more toward housing costs) 209 29.4%

Non-white residents 2,860 82.1%
Latino or Hispanic 2,174 62.4%
Asian 724 20.8%
Chinese 319 9.2%
Filipino 287 8.2%
Native Hawaiian or other Pacific Islander 124 3.6%
Black or African American 178 5.1%
American Indian or Alaska Native 120 3.4%

Speaks English less than very well (all residents) 1,222 36.6% Speaks Spanish at home 1,729 51.8%
Spanish speaker speaks English less than very well 867 50.1% Speaks Chinese (incl Mandarin, Cantonese) at home 194 5.8% Chinese speaker speaks English less than very well 134 69.1% Speaks Tagalog (incl. Filipino) at home 212 6.3%
Tagalog speaker speaks English less than very well 76 35.8%

Residents 75 years of age and older 93 2.7%
Resident under 16 years old 668 19.2%

Residents with Disabilities 309 8.9%

Zero Vehicle Households 68 6.8%

Drives Alone to Work 951 53.6%
Carpools to Work 374 21.1%
Uses Public Transit to Work 224 12.6%
Walks to Work 43 2.4%
Bikes to Work 62 3.5%
Works From Home 112 6.3%

Mean Travel Time to Work, in minutes 26.6

Works in City of Residence 596 33.6%
Works in San Mateo County 1,192 67.2%

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South San Francisco- 6022.01
Community Data Points (U.S. Census, ACS 5-year estimates, 2022) Number % Total Population 4,761
Total Households 1,747
Total Single Parent Families 241 23.5%

Household Median Income $82,015
Residents with incomes 200% of poverty threshold 1,222 25.7% Single Parent Families below poverty 13 1.3%

Rent-burdened households (30% or more of income toward housing costs) 831 58.9% Severely rent-burdened households (50% or more toward housing costs) 430 30.5%

Non-white residents 2,820 59.2%
Latino or Hispanic 2,238 47.0%
Asian 1,212 25.5%
Chinese 317 6.7%
Filipino 513 10.8%
Native Hawaiian or other Pacific Islander 78 1.6%
Black or African American 150 3.2%
American Indian or Alaska Native 244 5.1%

Speaks English less than very well (all residents) 1,121 25.7% Speaks Spanish at home 1,470 33.7%
Spanish speaker speaks English less than very well 610 41.5% Speaks Chinese (incl Mandarin, Cantonese) at home 339 7.8% Chinese speaker speaks English less than very well 123 36.3% Speaks Tagalog (incl. Filipino) at home 317 7.3%
Tagalog speaker speaks English less than very well 118 37.2%

Residents 75 years of age and older 304 6.4%
Resident under 16 years old 1,099 23.1%

Residents with Disabilities 352 7.4%

Zero Vehicle Households 166 9.5%

Drives Alone to Work 1,241 51.7%
Carpools to Work 387 16.1%
Uses Public Transit to Work 274 11.4%
Walks to Work 0 0.0%
Bikes to Work 77 3.2%
Works From Home 389 16.2%

Mean Travel Time to Work, in minutes 25.5

Works in City of Residence 634 26.4%
Works in San Mateo County 1,618 67.4%

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South San Francisco- 6022.02
Community Data Points (U.S. Census, ACS 5-year estimates, 2022) Number % Total Population 3,142
Total Households 1,127
Total Single Parent Families 167 21.4%

Household Median Income $86,491
Residents with incomes 200% of poverty threshold 636 20.2% Single Parent Families below poverty 64 8.2%

Rent-burdened households (30% or more of income toward housing costs) 478 53.8% Severely rent-burdened households (50% or more toward housing costs) 249 28.0%

Non-white residents 2,755 87.7%
Latino or Hispanic 1,894 60.3%
Asian 924 29.4%
Chinese 304 9.7%
Filipino 425 13.5%
Native Hawaiian or other Pacific Islander 0 0.0%
Black or African American 82 2.6%
American Indian or Alaska Native 88 2.8%

Speaks English less than very well (all residents) 1,076 35.7% Speaks Spanish at home 1,562 51.8%
Spanish speaker speaks English less than very well 836 53.5% Speaks Chinese (incl Mandarin, Cantonese) at home 256 8.5% Chinese speaker speaks English less than very well 179 69.9% Speaks Tagalog (incl. Filipino) at home 252 8.4%
Tagalog speaker speaks English less than very well 61 24.2%

Residents 75 years of age and older 180 5.7%
Resident under 16 years old 429 13.7%

Residents with Disabilities 298 9.5%

Zero Vehicle Households 142 12.6%

Drives Alone to Work 986 53.0%
Carpools to Work 465 25.0%
Uses Public Transit to Work 99 5.3%
Walks to Work 188 10.1%
Bikes to Work 32 1.7%
Works From Home 52 2.8%

Mean Travel Time to Work, in minutes 22.8

Works in City of Residence 748 40.2%
Works in San Mateo County 1,352 72.7%

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South San Francisco- 6023
Community Data Points (U.S. Census, ACS 5-year estimates, 2022) Number % Total Population 4,419
Total Households 1,286
Total Single Parent Families 485 44.8%

Household Median Income $155,345
Residents with incomes 200% of poverty threshold 918 20.8% Single Parent Families below poverty 97 9.0%

Rent-burdened households (30% or more of income toward housing costs) 171 43.1% Severely rent-burdened households (50% or more toward housing costs) 85 21.4%

Non-white residents 3,709 83.9%
Latino or Hispanic 1,902 43.0%
Asian 1,423 32.2%
Chinese 236 5.3%
Filipino 658 14.9%
Native Hawaiian or other Pacific Islander 810 18.3%
Black or African American 165 3.7%
American Indian or Alaska Native 33 0.7%

Speaks English less than very well (all residents) 668 15.7% Speaks Spanish at home 1,159 27.3%
Spanish speaker speaks English less than very well 298 25.7% Speaks Chinese (incl Mandarin, Cantonese) at home 176 4.1% Chinese speaker speaks English less than very well 71 40.3% Speaks Tagalog (incl. Filipino) at home 333 7.8%
Tagalog speaker speaks English less than very well 126 37.8%

Residents 75 years of age and older 233 5.3%
Resident under 16 years old 713 16.1%

Residents with Disabilities 323 7.3%

Zero Vehicle Households 57 4.4%

Drives Alone to Work 1,497 59.0%
Carpools to Work 424 16.7%
Uses Public Transit to Work 205 8.1%
Walks to Work 71 2.8%
Bikes to Work 18 0.7%
Works From Home 322 12.7%

Mean Travel Time to Work, in minutes 27.1

Works in City of Residence 637 25.1%
Works in San Mateo County 1,847 72.8%

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San Bruno South San Francisco CBTP (2012)
Review of Implementation of Transportation Strategies Action Plan Strategy Description Expected Outcomes Lead Agency Partners Completed,
Ongoing, Not
Started Status/Follow up Needed
Improve Transit Stop Amenities
and Security
Provide amenities at transit stops and stations to
enhance the comfort and safety of transit users.

Additional shelters and other amenities proposed at
~19 locations in study area in SSF; 5 in study area in
San Bruno along ECR SamTrans
Caltrans for stops on
El Camino; cities have
responsibilty for many
bus stop elements Ongoing
SamTrans to implement bus shelters beginning with
priority stops identified in its Bus Stop Improvement
Plan. [includes 27 in City of SSF and 14 in City of SB
(https://www.samtrans.com/media/33311)]
Improve Affordability of Public
Transit for Low-Income Users
Expand pass and discount fare programs available to
low income transit riders, especially those who have
to transfer once or more during travel.

Reduce transit costs for low-income riders, especially
those who have to ride multiple buses to complete
trip. MTC, HSA SamTrans Ongoing
South San Francisco launched the free South City
Shuttle for local trips. MTC has also rolled out Clipper Start for discounted bus and rail fares. However,
Clipper Start adoption has been low due to
compexities of eligibility and sign up. Fare coordination discussions are ongoing at the regional level.

Improve Bicycle Amenities
Improve safety and access for bicyclists by: expanding
bicycle network; providing additional bike parking near transit stops and stations; providing more bike storage on transit vehicles.

More bicycle services would expand low income
residents' access to transit stations and other near
destinations
San Bruno, South San
Francisco, C/CAG,
SamTrans, BART,
Caltrain MTC for Bay Trail Ongoing
San Bruno: developed Walk n Bike Plan (2016)
including proposed additions to Bicycle network, need
info on implementation
SSF - Planning: Adopted Active South City Plan in 2022; Local Roadway Safety Plan in 2022; City Council
adopted a Vision Zero Policy, and the City was just this week! awarded $440K in SS4A funds to develop a
Vision Zero Action Plan.

Provide Free or Low Cost Bicycles
Partner with CBOs to develop, enhance or expand a
bicycle donation program
Improve mobility of low-income population by
providing free or low-cost bicycles to those in need
City of South San
Franciso; CBOs
(Silicon Valley Bicycle
Coalition?)
Thrive Alliance, bike
shops and
committees, Social
Service, Community
orgs listed as potential
partners Ongoing
City of SSF has a "Every Kid Deserves a Bike Program"
which gave out 150 bicycles in 2022, and 350 in 2023.

Operated by the City Manager's Office. Bike share
program briefly existed in 2017 in SSF (Lime/Spin) but
was not financially sustainable. CCAG continuing to
evaluate micromobility options.

Peninsula Clean Energy has an e-bike rebate of up to
$1,000.

Improve Pedestrian Amenities
Suggested improvements to pedestrian safety and
access at key locations across study area using traffic calming techniques, closing gaps in pedestrian
network and installing landscaping
Provide traffic calming activities at key intersections in SB and SSF, along El Camino Real and near BART
stations; address identified gaps in pedestrian
network; improve street crossings, add landscaping or
sidewalk ramps at recommended locations
San Bruno, South San
Francisco Ongoing
SSF upgraded El Camino Real between BART Station
and Arroyo Drive and will be launching a study of
additional improvements. San Bruno and SSF planning
access improvements around San Bruno BART Station
along Huntington and Sneath.

Increase Public Access to
Information about Transportation
Options
Improvements to education, information and outreach
related to transit to address residents' needs for
information and info availabilty related to transit
schedules, bicycle use and safety, driver education
and sharing the road, info and incentives related to
carpooling and carshare programs
Create/expand educational Mobility Ambassador
programs; conduct targeted outreach with CBOs that
serve low income residents; provide SamTrans
schedule information at bus stops CBOs, SamTrans
CBOs, SamTrans,
BART, adult schools,
community colleges,
churches, HAS
Completed and
Ongoing
Mobility Ambassadors, How to Ride and Senior Mobility
Guides on samtrans website. SSF webpage on the Free
South City Shuttle. SamTrans team requests their
creative services team be invited to hear feedback from community related to information.

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San Bruno South San Francisco CBTP (2012)
Review of Implementation of Transportation Strategies Action Plan Strategy Description Expected Outcomes Lead Agency Partners Completed,
Ongoing, Not
Started Status/Follow up Needed
Increase SamTrans Bus Service
Increase frequency and service hours of SamTrans
bus service to address resident needs, including more
frequent service, additional service on
nights/weekends
Increased service frequency on SamTrans routes
390/391, 292, 122; provide additional late night,
weekend and special event service on selected routes
(extended Sunday service: 130, 132, 133; weekend
and holiday service to senior centers, library and key
communities, weekend service on 141, 24 hour
service on selected routes. SamTrans
Changes and
updates
ongoing
SamTrans cut service in SSF and San Bruno in 2013.

The South City Shuttle partially backfilled these service cuts. Reimagine SamTrans incrementally expanded
service in 2022 but service levels have not reached the targets identified in the CBTP.

Improve Connectivity of Existing
Transit Service
Improved connections between SamTrans routes,
coordination with regularly scheduled events like end
of school day, and timed connections with Caltrain
and BART
Improved connectivity between SamTrans routes and
San Bruno BART and CalTrain Station by timing
connections for arrivals and departures; include a
direct connection between SamTrans routes and SSF
CalTrain station; timed connections at end of high
school days which match student departure times;
timed connections for SamTrans routes 141 and
390/391 SamTrans Ongoing
Schedules are not timed due to inconsistency of
Caltrain service and low frequency of SamTrans
service. Upcoming service expansion due to Caltrain
Electrification presents opportunities for improved
transfers.

Improve Access to the South San
Francisco Caltrain Station
Improved access at stations is needed for seniors,
people with disabilities, bicyclists and pedestrians;
Provide safety and wayfinding improvements,
including redesign to link to Grand Ave and downtown
SSF, ADA compliance, accomodation for shuttle
services; add sidewalks and bicycle lanes in
immediate vicinity of station
CalTrain, South San
Francisco Completed
Station was relocated in 2021; the new station includes direct entrances to downtown and East Grand Avenue.

The City is continuing to work on access
improvements along Airport Boulevard and east of 101.

SSF: In a few weeks, the City will be opening the new
Karyl Matsumoto Plaza, the new plaza at the SSF
Caltrain station

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Prepared by MIG, Inc. with Fehr & Peers 1

San Bruno / South San Francisco
Community-Based Transportation Plan Update

Task 3.1: Review of Updates to Specific Intersections named in the 2012 CBTP Action Plan

The lists below include corridors and intersections recommended by community members as areas in need of additional bicycle and/or pedestrian amenities and improvements. MIG and Fehr and Peers reviewed available datasets including the street views on Google and Bing search engine maps and the San Mateo County Bicycle Facilities GIS dataset for updates to these corridors and intersections. An in-person review of existing facilities and improvements should be included during engagement and/or before this plan update is finalized.

Strategy 3: Improve bicycle amenities (p.43-44)
List of streets identified for consideration by residents for Class II bicycle lanes (painted stripe bike lane at side of road):

A. Huntington Avenue/San Antonio Avenue in San Bruno: newly created facilities along the corridor, in GIS dataset (2024)

B. Grand Ave, SSF: bike facilities in portions of Grand Avenue east of 101 and west of Spruce Avenue (GIS dataset, 2024)
C. West Orange Ave, SSF: class 2 along orange memorial park, recent facilities extend beyond park in both directions (GIS dataset)

D. San Bruno Ave, San Bruno: no visible bike facilities in study area (2022 and 2023 Map Streetview review and GIS dataset)
E. ECR in SSF and San Bruno: Class II lanes north of Westborough Blvd in SSF, none are visible south of Westborough and into San Bruno (2022 and 2023 Map Streetview review)
F. Airport Blvd to Caltrain, SSF: bike facilities on Airport Boulevard north of the Caltrain station (2022 and 2023 Map Streetview review and GIS dataset, 2024)

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Prepared by MIG, Inc. with Fehr & Peers 2

Strategy 5: Improve pedestrian amenities (p.48-49)
Several intersections in South San Francisco and San Bruno identified by residents and in the 2012 action plan as in need of specific types of upgrades. The list below reviews these intersections and locations, and the types of improvements recommended and provides updates as available to each. Review did not include suggestions for traffic calming and improved crossings at “various locations along ECR.”
I. Traffic calming techniques:

San Bruno
A. 2nd Avenue and San Bruno Avenue
o None visible (2022); pedestrian yield sign on San Bruno crosswalks B. 7th and Pine Street
o None visible (2022). No visible crosswalks
C. Green Avenue and San Bruno Avenue
o None visible (2022). Crosswalks (white lines)
D. Huntington Avenue/San Antonio Avenue
o Expanded median (with missing bollards) at stop sign on San Antonio Ave south of Huntington. No visible crosswalks (2022)
E. BART Stations
o Bart San Bruno: Median barriers
o Bart SSF: Chicanes and medians on Colma Creek, N of Station; none visible on Mission Ave

South San Francisco
F. Grand Avenue and Linden Avenue
o Bulb outs on Grand Ave W and E of Linden; brick crosswalk (2022) G. West Orange Avenue and Tennis Drive
o None visible (2022); “ped crossing” paint, white crosswalk with diagonal lines on W Orange at Orange Memorial Park
H. Airport Boulevard to Caltrain
o Sidewalk with barrier along Grand between Airport and Caltrain I. Baden Avenue and Chestnut Avenue
o None visible, no crosswalks
J. Baden Avenue and Linden Avenue
o Bulb out on Linden Ave, NE of intersection with Baden at bench

K. El Camino Real and the areas surrounding BART stations were also identified for traffic calming.

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Prepared by MIG, Inc. with Fehr & Peers 3

II. Gaps in the pedestrian network
A. Across U.S. Route 101 from downtown South San Francisco to the South San Francisco Caltrain station and east of U.S. Route 101 (South San Francisco) o Walking path and stairs along Grand
B. Westborough Boulevard between Camaritas Avenue and Junipero Serra Boulevard (South San Francisco – not in the study area)
C. El Camino Real from Hickey Boulevard to Serramonte Boulevard (South San Francisco – not in the study area)

III. Improved Street Crossings
A. El Camino Real and San Bruno Avenue (San Bruno)
o 6 lanes of traffic, white line crosswalks (2022 view) B. Green Avenue and San Bruno Avenue (San Bruno)
o White line crosswalks (2022 view)
C. Angus and 1st Avenue (San Bruno)
o White line crosswalks, painted “STOP” (2022 view)
D. Various locations across El Camino Real (San Bruno and South San Francisco)

IV. Sidewalk landscaping and street trees needed
A. San Bruno Avenue (San Bruno) [notes heading west:]
o Median at Mills Ave – one tree
o Median at second Ave – one tree
o Single street trees along SB between Easton and ECR, no median or landscaping
o Median with street trees and landscaping between ECR and Elm B. Airport Boulevard and 2nd Lane (South San Francisco) o One tree, otherwise empty median, new construction in area (2022) C. Hillside Boulevard (South San Francisco)
o High vis cross walks at Arden, and nearby school crossing, bike lane, still need trees/landscaping near Paradise Valley Park
o New landscaping and trees in medians near hillside elementary D. 2nd Avenue (San Bruno) (out of current study area)
E. Hickey Boulevard (out of current study area)

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San Bruno / South San Francisco
Community-Based Transportation Plan (CBTP) Update
Community Engagement Summary
I. Needs Assessment Overview
Between November 2024 and June 2025, consultant staff from MIG and Redwood Resources partnered with the City/County Association of Governments of San Mateo County (CCAG) to gather community input for San Bruno / South San Francisco Community-Based Transportation Plan (CBTP or Plan). The Plan will provide recommendations, including potential projects and programs, for how communities and transit agencies can help to improve access to transportation services and amenities, especially for residents more likely to use or need transit access, or those more likely to walk or bike. The Plan is focused on several key community areas within these two cities, identified by MTC as “Equity Priority Communities,” those with high numbers of potential transit-dependent residents, or key jurisdictions where expanded transportation access and programs would benefit residents with limited means.

The purpose of this engagement was to understand the transportation needs and priorities of residents in Equity Priority Communities (EPCs). These areas have a significant concentration of underserved populations, like households with low incomes, people of color, and a combination of additional factors. Feedback was collected through a combination of in-person and virtual methods, including stakeholder interviews, community focus groups, pop-up events, briefing sessions, and a paper survey. These activities enabled the project team to hear directly from community members about their transportation challenges and suggestions for improvements to transportation services in their community. Participants were also asked to identify any unsafe locations and key destinations they travel to in their neighborhoods and community.

Themes from the input are described in the summary below.

Much of this input was also geographically located onto a map of San Bruno / South San Francisco County and Equity Priority Communities. This can be accessed at:
https://bit.ly/46AYMCT.

A. Key Stakeholder Interviews
As a foundational step, the team identified and talked to representatives from five community organizations that have direct relationships with residents living in Equity Priority Communities (EPCs). These organizations were selected for their trusted roles within the community and their deep understanding of local needs.

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Through a series of one-on-one and small group interviews, representatives from these organizations shared insights that helped the team better understand the broader context of community life as well as the specific transportation challenges faced by EPC residents. These conversations shaped our understanding of both everyday barriers and opportunities for improvement.

The organizations interviewed included:

Low-Income, Homeless or Housing-Challenged, Environmental Justice • Nicolas Rackard-Hilt, Founder, San Bruno Healthy Homes • Julio Garcia, Rise South City
• Elida Valencia Sobalvarro, YMCA Resource Center

Small Businesses, Transit Station Neighbors
• Hermes Monzon, Brittany Burgo, and Dana Abarca, Friends of Old Town

Bike Activists, Micro-Mobility Enthusiasts
• Matt Jones, Silicon Valley Bike Coalition

These interviews and conversations provided a comprehensive view of the transportation challenges faced by San Bruno / South San Francisco’s Equity Priority Communities.

Transit Affordability and Access
• Cost is a major barrier, especially for low-income residents and warehouse workers. • Loss of previous bus pass assistance programs has worsened access. • Infrequent or unreliable transit service makes commuting inefficient and especially difficult for residents with multiple jobs or family responsibilities.

Connectivity and Coverage Gaps
• Limited transit routes and first/last-mile connectivity force people to rely on cars. • Key locations like the YMCA Resource Center and food distribution sites are hard to access without a car.
• Underutilized free shuttle services due to poor promotion and lack of awareness.

Bicycle and Pedestrian Safety Issues

• Poor walkability due to narrow or damaged sidewalks and unsafe crossings. • Lack of bike lanes and connectivity, particularly along major corridors and at key intersections (e.g., El Camino Real, San Bruno BART, San Mateo Avenue in San Bruno).
• Unsafe infrastructure deters walking and biking, especially for youth and seniors.

Transit Infrastructure Needs

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• More bus shelters with seating, lighting, and weather protection are needed— especially at key high-traffic stops.
• Improved wayfinding and signage can enhance user experience and safety.

Proposed Transportation Solutions
• Expand shuttle routes and improve frequency for buses and Caltrain. • Add dedicated bus lanes or BRT on corridors like El Camino Real. • Enhance bike and pedestrian infrastructure, including safer crossings, extended bike lanes, and sidewalk improvements.
• Improve connections between major transit hubs and underserved neighborhoods.

Geographic and Policy Considerations
• Community organization representatives urged the inclusion of East San Bruno and San Bruno Avenue in the study area due to upcoming redevelopment (e.g., Tanforan Mall).
• They also encouraged alignment with the San Bruno Transit Corridors Plan and soliciting input from advisory committees such as the South San Francisco Bicycle and Pedestrian Advisory Committee (BPAC) and San Bruno Complete Streets Committee.

B. Engaging Directly with Community Members
Pop ups, Trusted Messengers, Bilingualism
To effectively engage residents in San Bruno and South San Francisco—particularly those from historically underserved and transit-dependent communities—community representatives interviewed by the project team emphasized the importance of culturally responsive and accessible outreach strategies. In-language engagement is essential, especially for residents who primarily speak Spanish, or other non-English languages. Outreach efforts should be tailored to reflect the diversity of the community, ensuring that language is not a barrier to participation.

Pop-up events at trusted, high-traffic locations such as schools, churches, laundromats, and food distribution sites offer practical opportunities to reach residents where they already gather.

These informal settings create a more comfortable environment for engagement and increase the likelihood of participation.

To further encourage involvement, small incentives such as gift cards were recommended.

Engagement activities should be brief and easy to participate in, recognizing that many residents have limited time and availability.

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Stakeholders also highlighted the value of partnering with local community-based organizations (CBOs), such as Rise South City, Friends of Old Town, and the YMCA. These groups have established relationships and trust within the community and are well-positioned to lead grassroots outreach. Leveraging their networks can significantly improve participation and ensure the process is community-driven.

Additionally, offering virtual engagement options like Zoom focus groups and scheduling sessions outside of regular business hours can help reach working families and individuals with constrained schedules. These strategies together provide a foundation for equitable, inclusive, and effective community engagement.

To initiate the engagement process, we developed large-format posters featuring detailed maps of each Equity Priority Community (EPC), accompanied by key questions such as: “What is most frustrating about transportation in your area?” and “What ideas do you have for improving mobility?” We also created a survey designed to gather more in-depth information about residents’ transit and mobility habits.

With these materials prepared, we reached out to a range of community settings to ensure broad participation. This included outreach to community-based organizations, pop ups events outside churches and stores, and focus groups collaborating with key partners.

Pop up Events
• Rico Pan Latin Pastries, 532 San Mateo Ave, San Bruno, CA - April 17, 2025 • La Hacienda Market, 249 Hillside Blvd, South San Francisco, CA - April 26, 2025 • All Souls Catholic Church, 315 Walnut Avenue, South San Francisco, CA - April 27, 2025 • La Mexicana Produce Market, 512 San Mateo Ave, San Bruno, CA - May 18, 2025

Focus Groups
• Resilient San Bruno – April 30, 2025
• Friends of Old Town – May 15, 2025
• San Bruno Healthy Homes – May 12, 2025
• YMCA Community Resource Center – May 29, 2025

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II. Key Findings
Participants provided comments at events through the survey across a multitude of transportation needs and issues. The team organized these across Infrastructure categories.

A. Infrastructure and Service Improvements
Community feedback collected between November 2024 and June 2025 revealed a range of infrastructure and service needs across San Bruno and South San Francisco Equity Priority Communities. Residents and stakeholders offered targeted recommendations to address longstanding barriers to mobility, emphasizing both physical improvements and service enhancements that would better support everyday travel.

Pedestrian Infrastructure
Across 37 individual comments, community members emphasized the urgent need for safer, more accessible, and better-connected pedestrian infrastructure across San Bruno and South San Francisco. Many comments reflect concerns over unsafe walking conditions, particularly in areas with high traffic volumes, near schools, or in neighborhoods where sidewalks and lighting are inadequate or deteriorating.

Poor Sidewalk Conditions
A recurring issue was the poor condition of sidewalks, with residents noting that many walkways are narrow, uneven, or poorly maintained—posing risks to people using wheelchairs, pushing strollers, or navigating on foot, especially seniors and children. Specific concerns included cracked pavement, missing sections of sidewalk, and obstacles like utility poles or overgrown vegetation.

Lighting and Visibility
Lighting and visibility were frequently mentioned as key safety concerns. Multiple commenters described feeling unsafe walking at night due to dim or inadequate street lighting, particularly in areas like Kains Avenue and along corridors like Sneath Lane in San Bruno, and South Linden Avenue south of Canal Street in South San Francisco*, and on the Centennial Way Trail between Orange Park and Maple Avenue. Women, in particular, expressed safety fears when walking in these poorly lit areas.
*Note: The City of South San Francisco recently completed a project (September 2025) to upgrade lighting in Old Town and Downtown, which included enhancing light fixtures with LED bulbs along Linden Avenue from Railroad Avenue to Airport Blvd.

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Intersection Safety
Community members also called for improved crosswalks and intersection safety, especially near parks, schools, and along major roads such as El Camino Real, San Mateo Avenue, and Spruce Avenue. Suggestions included the installation of enhanced crosswalks, bulb-outs, pedestrian refuge islands, raised crosswalks, and stop signs with flashing lights. There were also specific mentions of intersections where pedestrians are forced to navigate confusing or dangerous crossings, including the area near San Bruno BART Station and under Highway 380.

Pedestrian Gaps
Participants advocated for a more comprehensive and connected network of pedestrian pathways, highlighting that gaps in walkability prevent residents from reaching transit stops, parks, schools, and neighborhood services. This lack of connectivity especially affects children walking to school and people trying to access public transit without a car.

People Scale Streets
Beyond functionality, respondents also recommended Complete Streets design elements, such as adding benches, shade trees, and signage along walking corridors. These enhancements would make walking more inviting and comfortable, while simultaneously addressing environmental concerns.

Finally, several comments stressed that pedestrian improvements must be prioritized not just in busy commercial districts but also in underserved residential neighborhoods where residents rely heavily on walking and transit. There is a clear demand for equitable investment in infrastructure that supports safe and active transportation for all community members.

Suggested Locations for Pedestrian Safety and Infrastructure Improvements • Walkability improvements such as safer pedestrian crossings or raised crosswalks in key corridors and areas including: El Camino Real; under 280 and 380; in South San Francisco on Spruce Avenue; near Centennial Way Trail and surrounding area (including connectivity to San Bruno BART and Caltrain stations; and in downtown San Bruno, particularly on Pacific Avenue and Huntington Avenue (especially from bus depot/BART station); along San Mateo Avenue in San Bruno; near schools such as Lomita Park Elementary School in San Bruno, and high-traffic intersections such as Linden Avenue and Armour Avenue.
• Add benches, better lighting and emergency phones on Centennial Way Trail • Replacement of sidewalks in San Bruno, especially West and East San Bruno Avenue • Address flooding issues at Belle Air Elementary School

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Bicycle Infrastructure
Community feedback revealed a strong and consistent demand for safer, more connected, and more accessible bicycle infrastructure in South San Francisco and San Bruno. Across 53 individual comments, residents emphasized the need to shift from fragmented, high-risk biking environments to a more bike-friendly network with first/last-mile connections to transit.

Disconnected and Inadequate Routes
Many participants described the existing bicycle network as incomplete or unsafe, especially along major corridors and near schools, parks, and commercial centers. Bicyclists reported feeling forced to share the road with fast-moving vehicles due to a lack of dedicated bike lanes or shoulders. Comments highlighted that even where bike lanes exist, they are often unprotected, too narrow, or interrupted by unsafe intersections, creating stress and discouraging ridership.

The lack of east-west connections from key locations like Skyline College, especially across Highway 101 and the Caltrain corridor, was cited as a key gap. Riders noted that many arterial streets feel intimidating or hazardous, especially for younger riders and families.

Call for Protected and Separated Facilities
Numerous comments explicitly requested protected bike lanes separated from traffic by curbs, barriers, or parked cars as a way to improve safety and encourage broader use. Community members noted that protected lanes would particularly benefit:
• Students biking to school
• Low-income workers using bikes for commuting
• Seniors and new riders who currently avoid biking due to fear of traffic Supportive Infrastructure and Amenities
In addition to lanes and routes, several comments focused on the need for basic bike amenities that make cycling more practical. These included:
• Secure bike racks at transit hubs, shopping areas, and public buildings • Wayfinding signage to help riders navigate safe routes • Improved lighting along popular biking corridors – especially on Centennial Trail and corridors leading to BART like Linden Avenue – for safety after dark There was also interest in bike repair stations, particularly near transit nodes, to support maintenance and promote bike-transit integration.

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Equity and Access Considerations
Feedback underscored that better bike infrastructure is not just about recreation—it’s a matter of transportation equity. For residents who cannot afford a car or who rely on bicycles as a primary mode of travel, current conditions are often unsafe or insufficient. In neighborhoods with higher proportions of essential workers, immigrants, and youth, improved bike facilities could offer a low-cost, sustainable alternative for reaching jobs, schools, and services.

Suggested Locations for Bicycle Infrastructure improvements • Extend bike lane connectivity, especially to Caltrain and BART where possible and throughout both cities’ downtowns: in key corridors such as El Camino Real, Spruce Avenue, Centennial Way Trail and surrounding area; in South San Francisco near Orange Memorial Park, on First Lane, Mayfair Village, and Myrtle Avenue; and in San Bruno on San Mateo Avenue and Huntington Avenue (as part of the Huntington Avenue Cycle Track and Southline Projects), on First Avenue, San Bruno Avenue, from downtown San Bruno to the Airport, around San Bruno BART Station, under the 380 Freeway, and from the Crestmoor / Highlands area to downtown.
• Add more bike racks / bike parking on San Mateo Avenue and at First Avenue and Angus Avenue.
• Improve lighting on Centennial Trail (between Orange Park and Maple Avenue specifically mentioned).

Roadway Infrastructure
A total of 54 comments pointed to roadway-related concerns, including poor pavement conditions, unsafe intersections, and traffic flow issues. Some suggested redesigning specific intersections to reduce collisions, while others asked for traffic calming and speed enforcement in neighborhoods. These improvements were often framed as necessary for safety but also for improving transit performance and multimodal integration.

Suggested Locations for Roadway improvements
• Improve safety measures including lighting, more safety signs and stoplights, near schools and high-traffic intersections including: in South San Francisco, at Linden and Armour Avenues, South Maple Street, Cypress and Pine Avenues, and outside the Municipal Services Building (street not specified); and in San Bruno on North San Anselmo Avenue, Kains Avenue, Green Avenue, and First Avenue • Improve street lighting in San Bruno on Angus Avenue, Sneath Lane, 2nd Avenue, Third Avenue, 7th Avenue, Walnut Street (east of San Bruno Avenue) and San Bruno Avenue; in South San Francisco on Linden Avenue.

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• More safety or stop signs in San Bruno outside Lions Park area, on San Antonio, San Diego, and South San Anselmo, along with nearby area
• Improve safety measures at places where drivers don’t look for pedestrians or bikes including turning left at Starlite Street and South Spruce Avenue; on Spruce Avenue between Canal and Victory; and on Grand Avenue between Maple and Linden • Add speed humps on Cypress and Pine, Spruce Avenue, and First Lane • Limit speed on Park Way in South San Francisco
• Add measures to limit street racing and speeding on Linden Avenue in South San Francisco between Railroad Avenue and San Mateo Avenue; and on Cypress Avenue in Old Town South San Francisco
• Repair torn-up paving or holes in road on El Camino; in South San Francisco on the Westborough Freeway Exit Ramp; and in San Bruno on 2nd Avenue, Easton Avenue, Green Avenue, Kains Avenue, and Hensley Avenue
• Paint stripes or provide pavement delineation on the street at 7th Avenue and Angus Avenue
• Add safety/traffic cameras at Grand Ave and Mission Road, San Felipe • Fix situation at the Caltrain crossing at South Linden where the railroad crossing lights get turned sideways by the wind

B. Transit System Improvements
Community members across South San Francisco and San Bruno expressed strong and consistent interest in improving the area’s public transit system. The comments gathered through interviews, surveys, and outreach activities reveal the importance of frequent, reliable, and well-connected transit options, especially for residents who rely on transit as their primary means of mobility.

Expanding and Improving Bus Service
The most frequently cited need was for an enhanced local bus service network, with 69 individual comments identifying challenges and suggesting improvements. Residents called for more frequent buses, particularly in the evenings and on weekends, to better serve shift workers, students, and seniors. Many noted that long waiting times and irregular service schedules undermine confidence in transit and make it difficult to plan trips.

There was also a clear call for expanded coverage, particularly to areas that are currently underserved or disconnected from key destinations like medical facilities, schools, and job centers. Bus reliability, real-time information, and better customer experience were also emphasized, pointing to a need for consistent performance and communication.

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First/Last-Mile and Community Shuttle Services
A significant portion of feedback—31 comments—highlighted the need for community shuttles and last-mile connections especially in San Bruno. These services were seen as essential to link neighborhoods, housing developments, and community centers with major transit hubs such as BART and Caltrain stations. Many participants recommended flexible, circulator, or on-demand shuttles, especially to serve:
• Seniors and people with mobility challenges
• Residents in hillside and lower-density areas
• Commuters trying to bridge the gap between home and rail transit • Students trying to get to Skyline College
Residents requested shuttle services between BART and Caltrain stations and residential neighborhoods or new housing developments; a shuttle service that would hit the “hot spots” such as retail along San Mateo Avenue, Skyline College, BART and Caltrain stations and Skyline Trail; service between the airport and downtown San Bruno; along El Camino Real; and in South San Francisco between Old Town/Linden Avenue and other neighborhoods (note this is already potentially served by the city’s Free South City Shuttle).

Shuttles were viewed not only as a mobility solution, but also as a strategy to increase equity and reduce isolation that can promote economic development.

One community comment specifically suggested developing a system that allows people to get discounted Uber rides. This reflects an interest in subsidized or voucher-based ride-hailing options, particularly to fill service gaps or support residents without access to fixed-route transit.

Better Regional Connections
Twenty-five comments focused on the importance of improving regional transit connections, particularly with Caltrain and BART. Participants emphasized the need for better coordination between local buses and regional rail, including:
• Synchronized schedules to minimize wait times during transfers • Unified fare systems or discounts for multi-agency trips • Improved access to rail stations, especially for pedestrians and cyclists Many saw regional integration as a key to expanding economic opportunity and making long- distance travel more viable for work and family obligations.

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Other Transit System Enhancements
A few additional comments proposed technology-driven solutions and user experience upgrades, such as:
• Real-time bus arrival information
• Mobile trip-planning tools
• Expanded paratransit options for individuals with disabilities These suggestions reflect a desire for a modern, responsive transit system that serves a wide range of needs. Together, these insights underscore a clear community vision: a more frequent, connected, and flexible transit system that supports residents of all backgrounds in accessing opportunity.

Suggested Locations for Transit Service Improvements
• Improve transit connections from Skyline College / Skyline Boulevard to downtown areas, key corridors such as El Camino, and transit hubs, possibly by extending the free South City shuttle service or a shuttle being provided by College of San Mateo; add a shuttle stop at Berkshire in Monte Verde area at Skyline Boulevard. • Improve transit connections (shuttles or buses) between underserved areas and major transit hubs including: between Old Town South San Francisco/Linden Avenue and other key service areas; between the Avenues (1st to 7th Ave) and downtown San Bruno; between BART / Caltrain and residential neighborhoods and new developments; from SFO to downtown and other major destinations (idea: BART to Caltrain to Airport); around Antoinette Lane, Myrtle Avenue, and San Mateo Avenue, Angus Avenue, and Mastick Avenue area (especially for seniors – also provide free bus for community members in December in this area).
• Improve transit access to key locations for low-income residents including the YMCA Resource Center at Huntington and Spruce (bus stop out front but poor connections from Old Town and Linden Avenue); food distribution sites such as former library location near West Orange.
• Extend free South City shuttle routes on Huntington Avenue, in underserved areas like Old Town and West Orange
• Improve timing of South City shuttle so it follows the schedule / app on South Spruce Avenue. Community members say it is not arriving at the scheduled time. • Provide a San Bruno city shuttle hitting all of the “hot spots” - San Mateo Avenue, Skyline College, BART, Caltrain, and Skyline Trail.

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• Make improvements to the San Bruno BART / bus transfer station for a better commuter experience.
• More buses / service / new routes or better connections: Easton Avenue; Bus Rapid Transit or Shuttle services along ECR; Paradise Valley south on Linden Avenue to San Bruno BART; a direct bus from San Bruno to Daly City; from South San Francisco Caltrain through downtown along Grand Avenue to Orange Park; bus line from South San Francisco BART Station to access other transit without a long walk • Provide bus stops on Baden Avenue, Eucalyptus Avenue, Commercial Avenue Area; route 292 at or near Cypress and Pine in South San Francisco; Orange Avenue and Railroad Avenue (RR Ave x2); San Anselmo North; San Mateo Avenue; Pine Street and First Avenue; Santa Lucia Avenue; San Mateo and Walnut (for 41 line). • Provide more shelters or seating at bus stops: 200 Airport Boulevard; California and Airport; Armour Ave and Airport Boulevard; Grand Avenue and Airport Boulevard; Baden Avenue; El Camino Real; South Linden Avenue; at Spruce and Tanforan Mall. • Extend bus route hours on San Bruno West and Green.
• Provide more frequent buses at Linden Avenue.
• Mitigate the vibration from passing Caltrain at First Avenue

C. Community Safety Concerns
Safety was a recurring and deeply felt theme throughout community engagement for the South San Francisco and San Bruno CBTP . Across comments, residents expressed a desire for streets and transit environments that feel safe, secure, and welcoming for all users, whether walking, biking, or waiting for the bus. These concerns spanned both traffic-related safety and personal security, with particular emphasis on vulnerable users such as seniors, youth, and people with disabilities.

Pedestrian Safety
One of the most prominent concerns was pedestrian safety, especially in areas with high traffic volumes, limited crossings, or poorly maintained sidewalks. Residents identified numerous locations where crossing the street felt dangerous due to:
• Missing or faded crosswalks
• Wide intersections with fast-moving vehicles
• Lack of pedestrian signals or stop signs
These conditions were particularly of issue for community members near schools, transit stops, and senior housing, where residents often rely on walking as a primary mode of transportation.

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Several comments called for traffic calming measures, such as speed bumps, bulb-outs, and raised crosswalks, to make walking routes more visible and protective.

Avoiding Bicycling Due to Safety
While concerns about biking often centered around infrastructure, many also included safety risks. Riders described conflicts with cars, unsafe intersections, and a general lack of protection from traffic. In some cases, individuals reported avoiding biking altogether or not allowing their children to bike due to fear of being hit or harassed, especially along arterial roads. There was a strong demand for protected bike lanes, intersection upgrades, and clear right-of-way rules to enhance safety for both cyclists and drivers.

Personal Safety Fears While Using Transit
Several participants raised concerns about personal safety, particularly when waiting for transit in poorly lit or isolated areas. Some described feeling vulnerable to theft, harassment, or violence, especially in the early morning or evening hours. These concerns were heightened for women, older adults, and people with disabilities.

Community suggestions to improve the sense of personal safety included:
• Better lighting at bus stops and along walking paths
• More visible and maintained shelters
• Security features, such as emergency call buttons or cameras • A stronger presence of ambassadors or community safety patrols at transit hubs Safety Concerns as a Barrier to Youth Mobility
Parents and caregivers emphasized the importance of creating safe routes for children to walk or bike to school and transit. In neighborhoods with high youth populations, unsafe crossings and unmonitored bus stops were seen as barriers to independence and mobility. Many residents called for design features that prioritize children’s safety, including flashing beacons, curb extensions, and crossing guards.

Investment in Safey Requested
Across South San Francisco and San Bruno, residents are asking for a transportation environment that doesn’t just move people—it protects them. Community feedback clearly points to the need for investment in infrastructure, lighting, and design strategies that reduce risk and foster a sense of safety. These improvements are essential for building trust in the transportation system and encouraging broader participation in walking, biking, and transit use.

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Non-Transportation Related Issues
There were a number of comments made regarding issues in general and at specific locations that are outside the purview of the CBTP, as well as some that are located outside the EPC areas. These included issues regarding parking availability and cost, improvements to street cleanliness, better policing due to perceived safety threats due to dangerous behavior on the street, needed improvements to park facilities, and housing. These will be passed on to the appropriate City departments or agencies.

D. Affordability and Cost Barriers
For many residents in South San Francisco and San Bruno, the cost of transportation is a significant and ongoing barrier to mobility. Community feedback revealed that even when transit services are available, the price of riding – along with hidden costs related to time, reliability, and access – can deter regular use, particularly among lower-income households, youth, seniors, and residents in affordable housing.

Household Strain of Transit Costs
A recurring theme was the strain of paying for daily transit fares, especially for families or individuals who rely on multiple trips per day. Participants shared that even modest fare costs add up quickly, and current discount programs are either insufficient or not well known.

Concerns about affordability were especially common among:
• Seniors on fixed incomes
• Low-wage workers commuting to multiple jobs
• Youth and students without access to free or reduced-fare options Several comments suggested the need for free or subsidized transit programs for priority populations and proposed expanding existing youth and senior fare programs to reduce economic burden. They stressed that these efforts would undoubtably raise ridership.

Unequal Access to Fare Discounts
In addition to fare costs, residents pointed out the inaccessibility of discount programs due to complex eligibility requirements or lack of awareness. Some people said they were unsure how to apply, while others shared that language barriers or limited internet access prevented them from enrolling in reduced-fare programs.

The community called for:
• Simplified enrollment processes

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• More outreach and promotion in multiple languages
• Automatic fare capping or account-based discounts to reduce barriers to use Indirect and Hidden Costs
Affordability concerns extended beyond fares. Residents also described indirect costs that impact their ability to use transportation effectively:
• Long wait times or infrequent service force people to miss work or appointments • Lack of safe walking or biking access to transit leads some to rely on costly ride-hail services
• Missed connections between services result in paying multiple fares unnecessarily These indirect burdens disproportionately impact those with the fewest resources, reinforcing inequities and isolating residents from opportunity.

The Cost of Not Driving
Several residents without access to a personal vehicle expressed frustration with how much more expensive and time-consuming it can be to depend on public transportation, especially in a system that isn’t always reliable. While driving is often perceived as faster and more convenient, many low-income residents simply cannot afford to own and maintain a car— making the affordability of transit a fundamental equity issue.

These insights illustrate that affordability is not just about fare cost, it’s about equitable access to a transportation system that works for everyone. The CBTP process highlighted a need for more inclusive pricing structures, expanded discount programs, and thoughtful service design that considers the full cost of mobility from the rider’s perspective.

E. Informational, Promotional, and Awareness-Building Needs Community feedback from residents of South San Francisco and San Bruno revealed a significant need for better communication, outreach, and visibility around local and regional transportation services. While many people expressed interest in using transit, shuttles, and other mobility options, they often lacked the information or guidance to do so confidently. This disconnect was especially prominent among immigrant families, seniors, and low-income households—populations that are most likely to benefit from accessible transportation but are often least likely to receive or understand critical information.

Limited Awareness of Local Services

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Residents in both cities frequently stated they were unaware of key services, such as:
• The South San Francisco Senior Shuttle
• The San Bruno Caltrain Station’s connections to local buses • SamTrans route changes or service frequencies near El Camino Real and Sneath Lane • Free or reduced-fare programs for youth, seniors, and low-income riders This lack of awareness wasn’t due to a lack of interest, it stemmed from a lack of effective outreach, with many people learning about services only through word-of-mouth or not at all.

Multilingual and Community-Based Outreach is Essential
In both cities, community members highlighted the linguistic diversity of their neighborhoods and called for translated and culturally relevant materials, especially in Spanish, Tagalog, Cantonese, and Mandarin. Many residents – especially seniors and immigrant families – rely on printed materials and in-person outreach and are less likely to access transit info online.

Residents recommended:
• Posting translated schedules and flyers in places they already visit, such as churches, Filipino and Latino grocery stores, laundromats, and schools. • Partnering with trusted community organizations, like the YMCA, local senior centers, or school districts, to host info sessions and distribute materials. • Providing visual, step-by-step instructions on how to ride transit, transfer between services, and qualify for discount programs.

Program Promotion and Sign-Up Support
Many people in South San Francisco and San Bruno said they had never heard of discount programs or didn’t know how to apply. This was especially true for Clipper START, the Youth Clipper Card, and paratransit services. Even among those aware of the programs, some were deterred by confusing eligibility requirements or language barriers.

Residents suggested:
• Holding community enrollment events at schools or senior centers • Offering assistance with applications during food distribution or health fairs • Providing simple comparison charts of fare options and benefits in multiple languages Need for Real-Time, Easy-to-Use Information

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While some tech-savvy riders in South San Francisco mentioned using apps to check real-time arrivals, others—particularly in San Bruno—expressed frustration with outdated signage or difficulty finding updated schedules. There was a clear divide between those comfortable using digital tools and those who need low-tech solutions like printed brochures or staffed call lines.

Both groups agreed that information should be:
• Centralized and consistent across platforms
• Clearly indicate real-time delays, route changes, and shuttle availability • Posted at high-traffic areas like Tanforan Mall, BART/Caltrain stations, and senior housing complexes
Promoting a Culture of Transit Use
Finally, residents in both cities expressed that more positive messaging could help encourage transit use and reduce stigma—especially for people new to the system. Community members called for:
• “ Try or Free Transit” days in South San Francisco neighborhoods like Westborough or Downtown
• Transit ambassadors or ride-alongs for seniors and youth in San Bruno • Social media or local radio campaigns showcasing real users and the benefits of riding transit
In both South San Francisco and San Bruno, improving access to information isn’t just about communication – it’s about equity, trust, and empowering people to move freely and confidently through their communities. By investing in multilingual outreach, community partnerships, and simple, human-centered tools, local agencies can ensure that more residents are aware of, and able to benefit from, the transportation resources available to them.

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Appendix A: Summary of Key Stakeholder Interviews

I. Introduction and Methodology

A. Introduction
MIG, Inc. conducted five interviews with key stakeholders to inform the City/County Association of Governments of San Mateo County (C/CAG)’s Community-Based Transportation Plan (CBTP) 2025 Update. The CBTP focuses on identifying strategies to improve mobility and transportation access for historically underserved communities in San Bruno and South San Francisco with a high percentage of low-income residents, people of color, residents with limited English proficiency, seniors and persons with disabilities, and other vulnerable populations, many of whom are transit-dependent. In order to create a plan to equitably engage those most historically underserved and most impacted by transportation and mobility barriers, MIG interviewed the following representatives from organizations which serve communities in these areas, or who advocate for improved transportation options (listed by their constituent audience):

• Low-Income, Homeless or Housing-Challenged, Environmental Justice  Nicolas Rackard-Hilt, Founder, San Bruno Healthy Homes  Julio Garcia, Rise South City
 Elida Valencia Sobalvarro, YMCA Resource Center
• Small Businesses, Transit Station Neighbors
 Hermese Monzon, Brittany Burgo, and Dana Abarca, Friends of Old Town • Bike Activists, Micro-Mobility Enthusiasts
 Matt Jones, Silicon Valley Bike Coalition

B. Interview Methodology
Interviews were conducted via Zoom and were one-half hour in length. Interview subjects were provided with a brief presentation of the purpose and process for the CBTP update and asked to respond to the following questions:

Tell Us About Yourself and Your Organization

1. Please tell us about yourself and your organization. What is its mission, and who are the communities or individuals you serve?
Key Transportation Needs, Issues and Opportunities

2. What are the key transportation needs of the community members you serve? Where do they need to go?

3. What are the main challenges or barriers that prevent people from reaching where they need to be?

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4. What solutions would you propose to have the most impact on improving the mobility of these community members, particularly within Napa County?

5. Are there any specific safety-related concerns related to transportation you can identify? (e.g., bike/pedestrian safety, collision prevention, etc.)

6. What can we do to encourage more active modes of transportation? Community Outreach

7. MIG has a range of community engagement strategies and methods for engaging the community members you serve. Are there specific events or locations that would work well to attract people and to engage them in a discussion about their transportation needs and priorities? Do you have any suggestions for how we might reach the “hard-to-reach” community groups?

8. Do you have any questions for us?

II. Summary of Community Feedback Organized by Major Themes Input provided during the interviews is summarized below by theme.

A. Transportation Needs, Issues, and Challenges
A1: Public Transit Issues
A1.1. Cost is a major barrier, especially for low-income residents trying to access needed services and workers in warehouse districts. Loss of previous bus ticket assistance program has made access more difficult.

A1.2. Lack of reliable transit connectivity in general, with limited routes and stops, irregular and/or too infrequent schedules leading to long and inefficient commutes, and limited options for first- and last-mile connectivity, such as shuttles or bike lanes, which encourage heavy reliance on cars over transit.

A1.2.a. Inefficient commutes make it particularly difficult for those with multiple jobs and family responsibilities to rely on transit.

A1.3. Transit connectivity issues and poor access for specific transit services or at specific locations:

A1.3.a. The free South City Shuttle doesn’t serve enough key locations; residents want more stops.

A1.3.b. Shuttles or other last-mile solutions between major transit hubs and stations (such as San Bruno BART) and residential areas and new developments in underserved neighborhoods.

A1.3.c. Poor access to key locations for low-income residents. These include:

A1.3.c1. The YMCA Resource Center at Huntington and Spruce in South San Francisco. There is a bus stop right in front, but connections from parts of the City such as Old Town and Linden Avenue are challenging.

A1.3.c2. Food distribution sites such as the former library location next West Orange are hard to access without a car, requiring multiple transfers on transit. The West Orange location is made additionally challenging by being a walk-up food distribution – there is no drive-through option.

A1.4. Lack of transit amenities
A1.4a. Many bus stops lack essential amenities like shelters, seating, and lighting, making them uncomfortable and unsafe, especially in high-traffic areas and busy locations. Harsh weather conditions make unsheltered transit stops uncomfortable.

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A1.4b. Specific locations lacking bus shelters include: 200 Airport Boulevard (near (Pinefino and KFC); Grand Avenue & Airport Boulevard; and the 292 route stop, which serves workers traveling to the airport and hospitals.

A1.5. Transit options such as South San Francisco’s free shuttle service are underutilized due to a lack of awareness and promotion.

A2: Bicycle and Pedestrian Safety, Accessibility and Connectivity Issues A2.1. Pedestrian Accessibility and Safety
A2.1.a. Poor walkability and safety in many areas, including major streets, at key intersections, high-traffic areas and dangerous crossings near schools, due to traffic congestion; poor visibility / lighting; inadequate signs, signals, and other traffic management, as well as lax enforcement (see “Specific Locations” below).

Unsafe conditions discourage transit use.

A2.1.b. Narrow, uneven, or poorly designed sidewalks are a safety risk to pedestrians and prevent wheelchair and stroller access.

A2.2. Bicycle Safety and Connectivity
A2.2.a. Major streets and high-traffic intersections cutting through the community are difficult to cross for bicyclists.

A2.2.b. Lack of connectivity (including “first- and last-mile” connectivity for transit) and difficult navigation due to lack of dedicated bicycle lanes on major roads, busy intersections, and other high-traffic areas.

A2.3. Lack of strong connectivity within the designated study areas, which limits effective transportation solutions. Need for better connectivity within and between study areas for both cyclists and pedestrians.

A2.4. Specific locations identified:

A2.3.a. Major roads including El Camino Real, Highway 380, San Mateo Avenue, and areas such as Downtown San Bruno are difficult and dangerous to cross, lacking under- or overpasses or other options, as well as lacking bike lanes, making them unsafe for both cyclists and pedestrians.

A2.3.b. San Bruno BART Station and Centennial Trail: Poor pedestrian and bike access.

Dangerous crossings, forcing pedestrians to climb over barriers.

A2.3.c. San Mateo Avenue and Downtown San Bruno: unsafe pedestrian crossings, lack of visibility at intersections
A2.3.d. El Camino Real and Spruce Avenue (South San Francisco): Major road with no bike lanes, making it unsafe for cyclists and pedestrians.

A2.3.e. San Bruno BART Station and under 380 Freeway: Difficult pedestrian and bike connectivity under Highway 380.

A3: Challenges in Making Transportation Improvements
A3.1. It’s a problem that San Bruno Avenue and the east side of San Bruno are not included in the CBTP study area despite being the location of a major upcoming redevelopment (Tanforan Mall transformation).

A3.2. Difficulty in Collaborating with Local Government: Active transportation advocacy groups have faced initial challenges in building relationships with local authorities, though progress has been made through connections with city officials.

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B. Proposed Solutions
B1: Improvements to Transit
B1.1. General transit access and reliability
B1.1.a. Better transit access for low-income residents (more shuttles, expanded bus service)
B1.1.b. Improved transit reliability & frequency, especially for Caltrain and SamTrans buses.

B1.1.c. Focus on residential areas for transportation improvements rather than biotech zones.

B1.1.d. Potential Bus Rapid Transit (BRT) or dedicated bus lanes to improve transit flow.

B1.1.e. Coordination with the San Bruno Transit Corridors Plan (TCP) for integrated planning.

B1.1.f. Better marketing and information distribution is needed for the free shuttle service – many don’t know about it.

B1.2. Improvements to Transit Connectivity
B1.2.a. Consider shuttles or other transit solutions to connect underserved areas, provide last- and first-mile connectivity to major transit hubs, and improve travel efficiency. This includes shuttles between BART / Caltrain stations and residential neighborhoods or new developments.

B1.2.c. Enhanced bicycle and pedestrian infrastructure, including dedicated bike paths, to link transit hubs to residential areas, improve safety, and encourage multimodal commuting.

B1.3. Specific locations identified:

B1.3.a. Better connectivity between BART and the Centennial Trail.

B1.3.b. Bike Lanes along San Mateo Avenue to Huntington Avenue, connecting to Caltrain and BART.

B1.3.c. Bus Rapid Transit (BRT) or shuttle services along El Camino Real B1.3.d. Shuttle Services between the avenues (1st to 7th Ave) and downtown San Bruno.

B1.3.e. Improve east-west transit connections from Skyline College to downtown areas and transit hubs.

B1.3.f. Expand the shuttle route to include underserved areas like Old Town and West Orange.

B1.4. Transit Amenities
B1.4.a. Install bus stop shelters with seating, lighting, and weather protection at key stops. Improved shelters with lighting and seating are critical for comfort and safety.

B1.4.b. Improvements to the San Bruno BART bus transfer station for a better commuter experience.

B2: Bicycle and Pedestrian Solutions
B2.1. Usability and Safety Improvements
B2.1.a. While bike lanes are underutilized, targeted investments like multi-use paths and safety measures for pedestrians and cyclists can encourage alternative transit.

Improve pedestrian safety through sidewalk repairs, traffic management initiatives, and features such as larger pedestrian refuges, bulb-outs, raised crosswalks.

B2.1.b. Redesign sidewalks to ensure wheelchair accessibility and sufficient space.

B2.1.c. Create safer pedestrian and bike crossings and stop signs with lights, especially near schools, on major roads, and near high-traffic intersections. Reconfigure

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confusing intersections, potentially with roundabouts or pedestrian overpasses, to enhance safety and clarity.

B2.1.d. Create more bicycle-friendly enhancements without dedicated cycle tracks.

B2.1.e. Long-Term Considerations: Ensure future developments, like those near 500 Linden, incorporate wider sidewalks and better infrastructure for pedestrians and transit users. Strategically plan bike and pedestrian improvements to maximize utility and address community concerns about underuse.

B2.2. Bicycle/Pedestrian Amenities
B2.2.a. Additional trees and shade along the cycle track to improve usability.

Environmental Enhancements along proposed bike paths and walking routes to integrate green spaces and reduce the environmental impacts of heavy car usage in the area. Need for additional amenities like tree cover, safety improvements, and bike lane expansions.

B2.3. Specific locations
B2.3.a. Extend bike lane connectivity and walkability improvements such as safer pedestrian crossings or raised crosswalks in key corridors and areas including: El Camino Real; Spruce Avenue; Huntington Avenue; San Mateo Avenue; Centennial Trail and surrounding area.

B2.3.b. Better bike lanes and pedestrian safety measures to connect BART and surrounding areas around San Bruno BART Station and under the 380 Freeway.

B2.3.d. Extend bike connectivity that is part of the Huntington Avenue Cycle Track and Southline Projects to San Mateo Avenue to enhance cyclist mobility.

B2.3.d. More bicycle-friendly enhancements without dedicated cycle tracks at San Mateo Avenue and Downtown San Bruno.

B2.3.e. Improve lighting and safety measures along corridors like Sneath Lane and Linden Avenue.

B2.3.f. Add enhanced crosswalks and stop signs with lights near schools and high-traffic intersections like Linden and Armour.

B2.3.g. Better bus or shuttle connectivity between Old Town South San Francisco / Linden Avenue and other key service areas.

B3: Land Use and Redevelopment Opportunities: In San Bruno’s District 4, new developments and rezoning for mixed-use housing offer opportunities to address affordability and mobility challenges.

C. Community Outreach Recommendations
C1: Enhancing Equitable Outreach
C1.1. Focus on engaging underserved communities, particularly low-income and non-English- speaking populations. Engage diverse community groups, such as the Chinese and Filipino communities, for broader representation in projects.

C1.2. Conduct focus groups with diverse community members to gather detailed input on transportation needs.

C1.3. Conduct workshops, outreach at schools, and planned pop-ups at markets or in market areas, churches, transit hubs, laundromats (e.g., La Cienega), dog parks, and local events to increase community participation. For pop-ups, use posters, stickers, and quick questions to gather input. Engage people as they pass by instead of a formal sit-down meeting.

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C1.4. Bus Shelter & Transit Rider Engagement. Talk to transit riders at key bus stops and BART stations. Focus on gathering input on: Bus shelter improvements (wind protection, seating). Transit frequency issues (long waits, delays).

C1.5. Use existing public spaces like Orange Park or the Boys and Girls Club area for community events.

C1.6. Focus on direct communication, such as one-on-one outreach, to build trust.

C1.7. Offer small incentives like gift cards for participation in surveys and events, while addressing concerns about perceived bias.

C1.8. Collaborate with organizations like Rise South City and Friends of Old Town to conduct outreach.

C1.9. Flexible Community Engagement: Formats: Zoom focus groups and after-hours sessions to accommodate working residents. Rationale: To include diverse voices, including those with time constraints.

C1.10. Collaborate with existing housing surveys or separate surveys for transportation and housing to gather input on specific needs and priorities efficiently.

C1.11. Emphasize minimal and focused sessions to respect participants' limited availability.

C1.12. Community organizations have difficulty engaging the community in environmental efforts due to lack of trust and tangible results from past initiatives, and limited staffing to meet the growing needs of the community.

C2: Proposed Locations for Pop-Up Events
C2.1. Mexican Produce Market on San Mateo Avenue and Rico’s Panadería nearby. Rationale:

High visibility and accessibility for local residents.

C2.2. All Souls Church (Sunday Mass attendees)
C2.3. La Hacienda Market (Hillsdale area)
C2.4. San Bruno BART Station (high transit foot traffic)
C2.5. Pop-up events at YMCA food distributions (350+ households attend). Held at YMCA Resource Center and other locations (e.g., West Orange former library site). Advantage:

Large turnout (350+ households), opportunity to engage residents while they wait in line. Consideration: Need to ensure engagement doesn’t disrupt food distribution.

C3: Collaboration with Local Groups
C3.1. Partner with organizations like the San Mateo County Bike Coalition and the San Bruno Climate Resilience Team to leverage existing networks.

C3.2. Collaborate with organizations like Families Taking Action and local civic groups to expand community outreach.

C3.3. Providing materials and allowing YMCA staff to collect feedback from residents. Paid partner to conduct outreach, lead focus groups & pop-up events, w/stipends for participants. Offering stipends to community members to incentivize survey participation.

C3.4. Potential partnership with MIG and city planners for outreach and engagement.

C3.5. Collaborate with community-based organizations and local businesses for outreach and engagement.

C3.6. Silicon Valley Bike Coalition proposed a partnership with the CBTP team to enhance community outreach and engagement. Proposed elements include:

C3.6.a Joint Outreach & Community Engagement: Partnering on public outreach efforts, particularly in underserved communities. Utilizing existing networks and relationships (e.g., Rise South City, Friends of Old Town) to gather feedback.

Integrating Bike Coalition outreach efforts into the broader transportation plan.

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C3.6.a Inquired about potential funding support from the planning team to assist with outreach. Suggested that the Bike Coalition could help conduct surveys, host events, and engage cyclists and transit users if provided with resources.

C3.6.a Collaboration on Cycle Track & Infrastructure Promotion: The Bike Coalition is applying for funding to promote the new cycle track once completed. Proposed coordinating promotional events, such as group rides for “Bike to Work” or “Bike to Wherever” days. Advocating for additional bike-friendly infrastructure along Huntington Avenue, San Mateo Avenue, and El Camino Real.

C3.6.a Advocacy for Transportation Equity: Emphasized the importance of including low-income workers in transit planning, especially warehouse workers in South San Francisco. Encouraged the team to consider the equity impact of transportation decisions, even in non-residential employment zones.

C3.6.a Participation in Policy & Planning Discussions: Encouraged representation in BPAC (Bicycle and Pedestrian Advisory Committees). Advocated for ensuring the transportation plan aligns with San Bruno’s Transit Corridors Plan (TCP).

C4: Proposed Additions for San Bruno Ave & East Side of San Bruno: Expand study area to include everything east of El Camino Real due to expected development. Ensure public engagement in the redevelopment process to include transportation improvements.

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San Bruno / South San Francisco
Community-Based Transportation Plan (CBTP) Update
Appendix B: Community Survey – Summary of Results
As part of their community engagement to solicit input on the 2025 Update to the San Bruno / South San Francisco Community-Based Transportation Plan, C/CAG circulated a survey, available both on-line and in hard copy format. Following is an analysis of results and key findings from the survey.

A. Public Transit Usage
Nearly half (41%) of the 122 survey respondents who answered the question of which SamTrans or other transit routes they currently use indicated that they use BART. A further 32.8% stated that they do not currently use any transit service. Respondents were provided with a list of possible reasons why they do not use transit and asked to identify all that apply. They gave a variety of reasons, of which the most common were “service is too slow,” (40%) “service is too infrequent,” (32.7%) and “transit doesn’t travel where I need to go” (30.9%). Those who selected “other” commented that the schedule was limited or unreliable, or that they prefer to drive themselves, among other reasons. Results are detailed in Tables 1 and 2 below.

TABLE 1
Which SamTrans Route(s) or other transit services do you currently use? (Mark all the routes that apply)
SamTrans Route or Transit Service Percentage Number
BART 41.0% 50
None 32.8% 40
ECR 26.2% 32
Caltrain 23.0% 28
Route 130 / B 18.0% 22
Free South City Shuttles 16.4% 20
Other 10.7% 13
Route 141 10.7% 13
Route 142 9.0% 11
Route 122 7.4% 9
Route 41 5.7% 7
Route 49 4.9% 6
Route 37 4.9% 6
Route 397 3.3% 4
EPX 1.6% 2
FCX 1.6% 2
Commute.org Shuttles 1.6% 2
Route 35 0.8% 1
N=122
Note that because respondents were allowed to make multiple selections, the percentages do not add up to 100%.

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TABLE 2
If you answered “none” to the previous question, why?
(Mark all that apply)
Reason Why Not to Take Vine Transit Percentage Number
Service is too slow 40.0% 22
Service is too infrequent 32.7% 18
Transit doesn’t travel where I need to go 30.9% 17
Other 25.5% 14
It doesn’t fit my schedule 21.8% 12
Fares are too expensive 16.4% 9
Transit stop is too far 12.7% 7
Transit is too confusing / complicated 10.9% 6
N=55
Note that because respondents were allowed to make multiple selections, the percentages do not add up to 100%.

Please note: There was a difference between the survey as filled out online vs. the hard copy surveys.

Online, respondents only received this question if they had answered “none” to the previous question.

On the hard copy surveys, no such distinction was made. The majority of surveys were filled out in hard copy; therefore many of the respondents who responded to this question also marked transit routes that they currently use. It was decided that it was important to get the comments on issues with transit; therefore all responses are included.

Comments from respondents who selected “Other”:
• Doesn't go to Menlo Park
• I live in SB District 2, no bus goes there
• No Crestmoor / Highlands connection – need ability to connect with e-bike • Limited schedule
• The shuttle doesn't run on schedule. NOT reliable EVER! LOL • It takes too much time
• Parking is expensive
• Drive myself
• I have a car
• I have my own vehicle
• Much easier just to drive
• Just makes more sense for me to drive my own car.
• I currently drive but have used transit in the past or when cars are non working or between cars • I don’t use public transit
• I just don’t
• No need
• Work from home, basically don't go anywhere
• Dog and tools

B. Transportation Modes Used
Survey respondents were asked to identify which modes of transportation they use to commute to work or school, as well as those they use for non-commuting trips.

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The most popular modes for commuting are transit (used by 44.3%) and driving alone (41.8%). Walking is somewhat less common (21.3%). Only a small percentage (9% or less) use the other modes listed.

For non-commuting-related trips, the most popular modes were the same: 50.4% take transit, 47.1% drive alone, and 18.2% walk. Once again, other modes are used by 9% or fewer respondents.

Results are detailed in Tables 3 and 4 below.

TABLE 3
How do you commonly commute to work or school?
(Select all that apply)
Commuting Mode Percentage Number
Transit 44.3% 54
Drive alone 41.8% 51
Walk 21.3% 26
Carpool / Vanpool 9.0% 11
Bicycle 9.0% 11
Ride Share (Uber, Lyft, etc.) 5.7% 7
I don’t work / go to school 4.9% 6
Other 3.3% 4
N=122
Note that because respondents were allowed to make multiple selections, the percentages do not add up to 100%.

Note: None of the respondents who selected “Other” identified a method.

TABLE 4
How do you commonly commute for NON work/school related trips? (Select all that apply)
Commuting Mode Percentage Number
Transit 50.4% 61
Drive alone 47.1% 57
Walk 18.2% 22
Bicycle 9.1% 11
Carpool / Vanpool 8.3% 10
Ride Share (Uber, Lyft, etc.) 8.3% 10
Other 4.1% 5
N=121
Note that because respondents were allowed to make multiple selections, the percentages do not add up to 100%.

Respondents who selected “Other” identified the following modes of transportation:
• Electric Scooter
• Bart/Caltrain
• Lyft to BART or train, because no public transit near my home in the hills • Drive with my wife
• Public transportation 13
• Lime Scooter

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San Bruno / South San Francisco Community-Based Transportation Plan (CBTP) Update B-4 Appendix B: Community Survey – Summary of Results

C. Mobility Programs and Other Transportation Issues
Two final questions were posed to respondents about transportation. The first asked them to identify whether they are currently enrolled in any Mobility Programs. The second asked whether they experience difficulties accessing medical facilities, grocery stores, and/or schools, and to further elaborate on those difficulties.

The majority of respondents to this question (87.5%) are not enrolled in any mobility programs. Of those who are, only two elaborated on the programs they’re enrolled in, mentioning Clipper Start.

Results are detailed in Tables 5 and 6 below.

TABLE 5
Are you currently enrolled in any of NVTA’s Mobility Programs? Mobility Program Percentage Number
No 87.5% 105
Yes 9.2% 11
Please elaborate 3.3% 4
TOTALS 100.00% 120

Respondents elaborated on what mobility programs they are enrolled in as follows:
• Clipper Start x 2
• Not sure what this means but I have a disabled placard and a discounted Clipper Start card. • GoPass Forward
• Ramps
• I don’t even have a card
• Paratransit, but does not use it – too confusing and she has Alzheimer’s

TABLE 6
Do you experience difficulties accessing medical facilities, grocery stores, and/or schools?
Response Options Percentage Number
No 72.6% 85
Yes 21.4% 25
Please elaborate 6.0% 7
TOTALS 100.00% 117

The following comments were made by respondents who responded to “please elaborate”:
 Currently I can still drive. The 141 is about one mile away, a long walk, unless you cross busy Skyline Blvd. Maybe have the 141 make a stop on Skyline Blvd and Berkshire.  No – When I lived near Skyline College, it was way more difficult to access  Can’t drive
 Slow or too slow (x 4)
 No transport

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 Yes - Arthritis in old age
 Yes - There are a lot of requirements

Respondents were also asked to provide any additional comments for improving their transportation experience within the Equity Priority Communities identified in San Bruno and South San Francisco. Their comments have been included separately in the matrix listing and categorizing comments, and/or on the location-specific map and associated data table.

D. Survey Respondent Demographics
Respondents were asked a number of demographic questions, including neighborhood of residence within San Bruno or South San Francisco (or elsewhere), age, and race/ethnicity, to clarify who had responded to the survey. Those results are shown below.

TABLE 7
Where Do You Live?
Neighborhood / Area Percentage Number
San Bruno 39.1% 43
San Bruno 4.5% 5
Downtown or Heart of San Bruno 4.5% 5
Crestmoor 4.5% 5
Belle Air 3.6% 4
7th Avenue San Bruno 2.7% 3
Rollingwood 2.7% 3
Huntington Park 1.8% 2
Mills Park 1.8% 2
Monte Verde 1.8% 2
Portola Highlands 1.8% 2
Easton, Near Forest Lane Park, Lomita Park, Parkview, Lower San Bruno Avenues, San Felipe, [exact address redacted] on Camino San Bruno, Easton Ave, Diamond Street, Santa Clara Ave

0.9% each 1 each
South San Francisco 50.9% 56
South San Francisco 10.0% 11
Baden Avenue 2.7% 3
Aspen Avenue 1.8% 2
Miller Ave 1.8% 2
Sign Hill / Hillside area 1.8% 2
San Bruno Ave. 1.8% 2
West Orange Ave 1.8% 2

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San Bruno / South San Francisco Community-Based Transportation Plan (CBTP) Update B-6 Appendix B: Community Survey – Summary of Results
TABLE 7
Where Do You Live?
Neighborhood / Area Percentage Number
La Magnolia, Old Town/Barrio Viejo, Buri Buri, Alta Vista, Avalon Area, South San Francisco, 2nd Lane, SSF, Arroyo Drive, Bantry Lane, Drake, Grand Chestnut, Paradise Valley, Maple Avenue, Northwood Dr, Poplar Ave, Rail Road, South San Francisco Hickey, Spruce, West Winston Manor,
Westborough, [exact address redacted] on Alta Mesa Drive SSF, Aspen Ave SSF, Baden Ave SSF, California Ave SSF , Circlura (?) Street SSF, Commercial Avenue, Del Monte SSF, Garden Ave South San Fransico, Gardiner Ave South San
Francisco, Larch Avenue South San Fransico, Lewis Avenue SSF, Linden Ave South San Fransico, Maple Ave

0.9% 1 each
Other Areas 5.5% 6
Brentwood, CuriOdyssey, Daly City, Guatemala, San Anselmo, San Mateo 0.9% 1 each
Unclear Location 5.5% 6
El Camino 2.7% 3
Near downtown, Military, Mission Street, 5th Edition 0.9% 1 each TOTALS 100% 110

TABLE 8
Which of the following age categories
describe you best?
Age Categories Percentage Number
55-64 27.1% 32
34-44 23.7% 28
45-54 18.7% 22
>65 11.9% 14
25-34 11.0% 13
18-24 5.9% 7
<18 1.7% 2
TOTALS 100.00% 118

TABLE 9
Please describe your race/ethnicity.

Race / Ethnicity Percentage Number
Hispanic, Latino, Mexican, Latin American, South American 62.5% 55 White / Caucasian 19.3% 17
Asian (unspecified, Japanese, Palestinian, Indian, Iranian) 8.0% 7 Mixed race 5.7% 5
Black or African American 3.4% 3
Polynesian / Pacific Islander 1.1% 1
TOTALS 100.00% 88

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San Bruno / South San Francisco Community-Based Transportation Plan (CBTP) Update B-7 Appendix B: Community Survey – Summary of Results

TABLE 10
What is your primary language?
Language Percentage Number
Spanish 49.6% 58
English 41.9% 49
Other (please specify) 8.5% 10
TOTALS 100.00% 117

Languages specified by respondents who selected “Other” included:
 English and Spanish (x2)
 Bilingual
 Hindi

TABLE 11
How many people live in your household (total number of the people in your home)? / What is your household income (total income of all people in your home? Total Household Income Ranges Number of People in
Household
Percentage of
Overall Total Number
Under $25,000 All 15.3% 18
6 1.7% 2
4 1.7% 2
3 5.1% 6
2 0.8% 1
[no response] 5.9% 7
Between $26,000 and $45,000 All 22.9% 27
5 2.5% 3
4 3.4% 4
3 5.9% 7
2 0.8% 1
1 0.8% 1
[no response] 9.3% 11
Between $46,000 and $65,000 All 19.5% 23
6 2.5% 3
5 2.5% 3
4 3.4% 4
3 2.5% 3
[no response] 8.5% 10
Between $66,000 and $85,000 All 8.5% 10
8 0.8% 1
5 0.8% 1
3 2.5% 3
2 0.8% 1

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San Bruno / South San Francisco Community-Based Transportation Plan (CBTP) Update B-8 Appendix B: Community Survey – Summary of Results
TABLE 11
How many people live in your household (total number of the people in your home)? / What is your household income (total income of all people in your home? Total Household Income Ranges Number of People in
Household
Percentage of
Overall Total Number
[no response] 3.4% 4
Between $86,000 and $110,000 All 9.3% 11
6 0.8% 1
5 1.7% 2
4 1.7% 2
3 1.7% 2
2 2.5% 3
[no response] 0.8% 1
Between $111,000 and $150,000 All 10.2% 12
3 5.1% 6
2 5.1% 6
Over $150,000 All 5.1% 6
7 0.8% 1
6 0.8% 1
4 1.7% 2
3 0.8% 1
[no response] 0.8% 1
I would prefer not to answer N/A 7.6% 9
TOTALS 100.00% 118

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San Bruno/South San Francisco CBTP Annual Tracking Checklist CBTP Adoption Date:

Number of Active Transportation Projects:

Tracking Start Date:

Number of Transit and Paratransit Projects:

Number of Safety Projects:

Tracking End Date:

Total Number of Recommended Projects:

Project Milestones

Project Name
(Projects may be repeated to accommodate
multiple milestones)
Category (Check 1 for each row)

Milestone Description and Date
Funding Local Adoption/
Programming Implementation

Total Projects Currently Tracked:

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City Council Agenda Item
Staff Report

CITY OF SAN BRUNO
DATE: May 12, 2026
TO: Honorable Mayor and Members of the City Council
FROM: Alex D. McIntyre, City Manager
PREPARED BY: Dan Venezia, Parks Services Manager
SUBJECT: Consider the Adoption of a Resolution Approving the Memorial Program Policy with Implementation to Take Effect in Fiscal Year 2026-27 in Conjunction with the Master Fee Schedule
BACKGROUND:

The City of San Bruno has not historically maintained a formal policy governing the purchase, installation, maintenance, and decommissioning of memorial benches or trees. In the past, the process was informal and typically began with a phone call from a resident or community member inquiring about the possibility of installing a memorial bench or tree in remembrance of a loved one. If an appropriate location was available, staff would proceed with the request using the Master Fee Schedule in effect at that time.

Under this previous practice, the fee collected generally covered only the cost of the bench and did not account for installation, ongoing maintenance, repair, or eventual replacement. Over time, many previously accepted locations became fully utilized. As a result, the City discontinued installation of new memorial benches and instead allowed memorial plaques to be placed on the Memorial Sculpture located in City Park.

As existing memorial benches aged and began to fail, the City was left with insufficient funding to repair or replace the benches in a fiscally responsible manner. This highlighted the need for a comprehensive policy that clearly establishes program guidelines, funding requirements, long- term maintenance expectations, and procedures for the decommissioning of benches and plaques.

In April 2025, an ad hoc committee consisting of Parks and Recreation Commission members was established to develop a formal memorial program policy. The committee reviewed memorial policies from other municipalities and evaluated key program components, including fee structures, maintenance requirements, and replacement planning to develop a policy that reflects the City’s operational needs and long-term goals.

The draft Memorial Program Policy was presented to the Parks and Recreation Commission in April 2026 for review, and the Commission provided no comments on the proposed policy and recommended that the City Council approve the policy.
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Item 6h.

Honorable Mayor and Members of the City Council
May 12, 2026

DISCUSSION:

The proposed Memorial Program Policy is the result of several months of work by the ad hoc committee, staff, and legal counsel. The policy has been developed to provide a clear and comprehensive framework for the City’s memorial bench, tree, and plaque program and to create a sustainable program that balances community interest in memorial opportunities with the City’s responsibility for long-term maintenance and fiscal stewardship.

Staff is requesting that the City Council approve the Memorial Program Policy. If approved, the policy will take effect in Fiscal Year 2026–27 in conjunction with adoption of the Master Fee Schedule.

The policy establishes clear guidelines for memorial installations, identifies eligible memorial options, defines maintenance and replacement responsibilities, and creates a structure for associated fees to support the program over time.

FISCAL IMPACT:

There is no immediate fiscal impact associated with adoption of the policy. Program fees will be incorporated into the Fiscal Year 2026–27 Master Fee Schedule and are intended to support installation, maintenance, and replacement costs in a fiscally responsible manner.

ENVIRONMENTAL IMPACT:

Approval of the policy does not constitute a “project” under the California Environmental Quality Act (CEQUA). Therefore, no further environmental review is required.

RECOMMENDATION:

Adopt a resolution adopting the Memorial Program Policy, with implementation to take effect in Fiscal Year 2026–27 in conjunction with the Master Fee Schedule.

ALTERNATIVES:

1. Do not adopt the Memorial Program Policy and provide alternate direction to staff.

ATTACHMENTS:

1. Resolution

2. Memorial Program Policy

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1 RESOLUTION NO. 2026 - ___

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF SAN BRUNO APPROVING THE

MEMORIAL PROGRAM POLICY, WITH IMPLEMENTATION TO TAKE EFFECT IN FISCAL YEAR 2026–27 IN CONJUNCTION WITH THE MASTER FEE SCHEDULE WHEREAS, the City of San Bruno has not historically maintained a formal policy governing the purchase, installation, maintenance, replacement, and decommissioning of memorial benches, trees, and plaques; and
WHEREAS, prior memorial requests were handled through an informal process, and fees collected generally covered only the cost of memorial benches and did not account for installation, ongoing maintenance, repair, replacement, or decommissioning; and WHEREAS, the City identified the need for a comprehensive Memorial Program Policy to establish clear program guidelines, funding requirements, maintenance expectations, replacement planning, and decommissioning procedures; and WHEREAS, adoption of the Memorial Program Policy will provide a clear and sustainable framework for memorial benches, trees, and plaques while supporting the City’s responsibility for long-term maintenance and fiscal stewardship; and WHEREAS, approval of the Memorial Program Policy does not constitute a “project” under the California Environmental Quality Act and therefore no further environmental review is required.

NOW, THEREFORE, BE IT RESOLVED that the City Council hereby:
 Approves the Memorial Programs Policy; and
 Authorizes staff to take all actions necessary to implement and administer the Memorial Program Policy consistent with this Resolution and the adopted Master Fee Schedule.
---oOo---
I hereby certify that foregoing Resolution No. 2026 - _ was introduced and adopted by the San Bruno City Council at a regular meeting on May 12, 2026 by the following vote:

AYES: Councilmember:

NOES: Councilmember:

ABSENT: Councilmember:
___________________________
Lupita Huerta, City Clerk
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ATTACHMENT 1
1 Memorial Program
Policy
Effective Date: 7/1/2026
Revised/Superseded: N/A
City Manager: __________________________________________________

1.0 POLICY STATEMENT
It is the policy of the City of San Bruno (City) to provide a consistent procedure for reviewing applications for new memorial elements and for managing existing memorial elements within City-owned parks and public spaces through the City of San Bruno Memorial Program (Memorial Program).

2.0 PURPOSE
The purpose of this policy is to establish uniform guidelines for the purchase, dedication, placement, maintenance, and removal of memorial benches and memorial trees within City-owned parks and public spaces. These guidelines ensure consistency, safety, and long-term sustainability of memorial elements installed in these locations.

The Memorial Program allows individuals to commemorate, memorialize, or recognize a person, family, nonprofit agency, or other civic-minded organization with a connection to San Bruno through the installation of a memorial bench or the planting of a memorial tree in eligible areas.

This policy applies to:
 all new memorial bench and memorial tree dedications; and  all rededications, replacements, and removals of existing memorial elements that require action or modifications to meet current Memorial Program standards.

Administration of this policy is under the authority of the Community Services Director or their designee.

3.0 APPLICATION PROCESS
A properly completed application must be submitted electronically for all new memorial bench and memorial tree dedications. Applications are available online at www.sanbruno.ca.gov/TributesandMemorials. Printed applications will not be accepted.

Within thirty (30) days of receiving a properly completed application, City staff will notify the applicant or their designated representative that the application has been received and whether an eligible location is available. If necessary, City staff may meet with the 334 of 537
ATTACHMENT 2
2 applicant to determine whether a proposed location is acceptable.

If an application is incomplete, the applicant will be notified. Incomplete applications will not be accepted.

If no locations are available, the applicant may choose to be placed on a waiting list. The waiting list will be prioritized by the date the City receives a properly completed application. Each applicant on the waiting list will be contacted annually (October/November) to confirm they wish to remain on the list.

If City staff cannot contact an applicant for two consecutive years, the application will be removed from the waiting list.

4.0 MEMORIAL BENCHES GUIDELINES
A memorial bench dedication includes the purchase and installation of the bench, the memorial plaque, and any site preparation necessary to meet ADA standards. Installation and site work will be completed by the City’s Parks Division or a licensed contractor hired by the City.

The City will accept bench dedications that:
memorialize or recognize an individual or family with a direct connection to San Bruno; or
recognize a nonprofit or civic-minded organization that has made significant contributions to San Bruno.

Only one bench may be dedicated to any single person, family, or organization. Up to two (2) additional plaques may be added to an existing bench to memorialize additional family members.

The number and placement of memorial benches will be at the City’s discretion. All memorial benches must be installed in locations that comply with ADA standards at the time of installation and contribute to the usability and aesthetics of parks and public spaces.

5.0 NEW BENCHES
All new memorial benches shall be eight (8) feet in length, slatted construction, and mounted to concrete pads using stainless steel hardware. Each bench dedication term is ten (10) years, with one (1) option to renew for an additional ten (10) years.
The City will send a courtesy renewal notice approximately thirty (30) days prior to the end of the dedication term.

Rededication and Expiration
If the original purchaser or their designated representative does not respond by the expiration date:
The City will attempt to contact them for ninety (90) days using the contact information provided on the original application.

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3 If no response is received, the City will issue a notice to retrieve the plaque. The plaque must be retrieved within sixty (60) days after the notice is issued.

If a bench is not rededicated, it will remain City property. The retired bench may be reused or recycled at the City’s discretion.

Maintenance and Removal
Maintenance of benches and surrounding areas is determined solely by the City’s Parks Division.

The City is not liable for damage caused by vandalism or third-party actions, though reasonable repair efforts will be made. If damage is determined to be beyond repair, the bench may be removed from service. This decision will be at the sole discretion of the City.

The City reserves the right to remove any bench that cannot be reasonably repaired. If removal is necessary, the City will attempt to contact the applicant for ninety (90) days to discuss replacement options.

Fee information for new and rededicated benches is listed in the City’s Master Fee Schedule.

6.0 EXISTING BENCHES
When the City determines that an existing memorial bench must be removed or relocated:
The City will make every reasonable attempt to contact the original purchaser or their designated representative sixty (60) days before removal. The original purchaser will have up to ninety (90) days to notify the City if they wish to purchase a replacement bench.
Replacement benches must meet all current program standards and fees.

If the original purchaser, or their designated representative, does not wish to replace the bench, the plaque will be removed and made available for retrieval for sixty (60) days.

Unclaimed plaques will be properly disposed of.

If the original purchaser, or their designated representative, elects to purchase a replacement bench, all the guidelines previously mentioned in the “New Benches” section of this policy shall be followed. All bench rededication costs shall be assessed in accordance with the City’s Fee Schedule, standards, and requirements in effect at the time of approval and installation.

When feasible, the City will attempt to place the replacement bench in the same or a nearby location, subject to current ADA standards and site conditions. In cases where an existing memorial bench presents an immediate safety hazard or otherwise requires urgent removal, the City may remove the bench without advance notice. In such circumstances, the City will make every reasonable effort to contact the original purchaser or their designated representative as soon as practicable after removal, and in no case later than sixty (60) days following the removal. The City will prioritize coordinating with

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4 the applicant to determine whether the memorial bench should be repaired, replaced, or relocated, where feasible. The memorial plaque will be retained and made available for retrieval for sixty (60) days in the event that the applicant does not want/require a replacement.

7.0 PLAQUE DESIGN AND INSTALLATION
Bronze plaques will be provided for all new and rededicated benches. All plaques must be supplied by the City to ensure consistency, quality, and durability.
Plaque size will be 4” high X 8” wide.

8.0 MEMORIAL TREES GUIDELINES
A memorial tree dedication includes the purchase of the tree, planting, and any necessary site preparation. Planting will be performed by the City’s Parks Division or a City-hired licensed contractor.

The City will accept tree dedication requests that:
memorialize a person or family with a direct connection to San Bruno; or recognize nonprofit or civic-minded organizations that have contributed to San Bruno.

Plaques, rocks, decorations, or engraved items are not permitted for tree dedications made after the effective date of this policy. Existing trees with prior approved plaques may retain them.

Trees in City parks may not be decorated at any time.

The City reserves the right to maintain or remove any tree when necessary and in the public interest, as determined by the Parks Division. Reasonable maintenance will be performed, but trees have natural lifespans and may fail due to disease, vandalism, or other causes. The applicant or original purchaser will be contacted if the tree must be removed or poses a hazard.

Tree dedications may be temporarily paused or limited based on Parks Division capacity.

9.0 NEW AND REPLACEMENT TREES
Tree species and locations are determined by City staff. Tree sizes will be a minimum of fifteen (15) gallons or a twenty-four (24)-inch box, depending on site conditions.
Maintenance is the responsibility of the City.

If an existing memorial tree is damaged by natural causes or vandalism, the original purchaser may request a replacement tree and will be responsible for all related costs.

Planting will be scheduled by City staff. Applicants or original purchasers will be notified

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5 at least one (1) week in advance and may attend the planting with City approval.

10.0 FEES AND PAYMENTS
All fees for new memorial elements are listed in the adopted Master Fee Schedule.
Once an application is approved and a location confirmed, full payment is required.
Fees for rededicated existing benches may include administrative, replacement or maintenance costs based on the adopted Master Fee Schedule. Fees for additional plaques on an existing bench are listed in the adopted Master Fee Schedule.
Payment will be accepted by credit or debit card only. Once a bench/plaque or tree is ordered, no refunds will be issued

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City Council Agenda Item
Staff Report

CITY OF SAN BRUNO
DATE: May 12, 2026
TO: Honorable Mayor and Members of the City Council
FROM: Alex D. McIntyre, City Manager
PREPARED BY: Joseph D. Toney, Assistant City Manager
Matthew Lethin, Police Chief
SUBJECT: Consider Adoption of a Resolution Authorizing the City Manager to Execute an Amendment to the Agreement with the County of San Mateo for Continued Provision of Animal Control, Shelter Services, and Animal Licensing, Extending the Term Through June 30, 2029
BACKGROUND:

The City of San Bruno participates in a long-standing countywide agreement with the County of San Mateo and other cities for the provision of animal control, shelter services, and animal licensing. Since 1952, the County has contracted with the Peninsula Humane Society & SPCA (PHS/SPCA) for Animal Control and related services, and all 20 cities in the County are contracted with the County. Feedback from staff is that the service level provided meets expectations and should be continued.

The current agreement term expires on June 30, 2026.

DISCUSSION:

The proposed amendment extends the agreement for an additional three-year term, through June 30, 2029, ensuring continuity of animal care, shelter, and licensing services across San Mateo County.

The amendment updates several financial components of the agreement. Section 4.1.a revises the contract amounts for animal control services to reflect projected costs through fiscal year 2028–29. Section 4.1.b updates the animal licensing contract; however, the underlying fee structure for licensing services remains unchanged, including per-license fees, replacement tag costs, and associated service charges. Section 4.2 updates the estimated administrative service costs for the next three fiscal years, which will continue to be billed based on actual costs incurred.

In addition, Section 4.3.j has been removed from the agreement. This section previously required an audit during the term of the agreement. The requirement has been removed because the County, in coordination with partner agencies, has already initiated a separate procurement process for a comprehensive fiscal and performance audit of PHS/SPCA, and the selected firm is expected to begin work in May 2026.
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Item 6i.

Honorable Mayor and Members of the City Council
May 12, 2026

All other terms and conditions of the existing agreement remain unchanged, and the amendment preserves the established countywide model for delivering animal control, shelter, and licensing services into this non-standard agreement.

FISCAL IMPACT:

The amendment updates projected costs for animal control and administrative services through FY 2028–29. Animal licensing contractor fees remain unchanged, and related costs will continue to be driven by actual usage. Administrative and service costs will continue to be based on actual cost recovery.

At the countywide level, animal control costs increase from $7.04 million in FY 2026-27 to $7.41 million in FY 2028-29, an increase of approximately 5.3 percent. Administrative costs increase from $872,301 to $925,424, or approximately 6.1 percent over the same period.

The City of San Bruno’s share of costs is estimated to be 5.41% or $417,198; net of licensing revenue the amount is estimated to be $353,681. San Bruno’s recent actual costs for FYs 2023- 26 were $291,722, $294,825, and $335,090, respectively.

Annual costs will continue to be budgeted through the City’s regular budget process and are subject to adjustment based on actual service costs.

ENVIRONMENTAL IMPACT:

This action is not a project subject to CEQA pursuant to CEQA Guidelines Section 15378.

RECOMMENDATION:

Staff recommends that the City Council adopt a Resolution authorizing the City Manager to execute an amendment to the countywide agreement for animal control, shelter services, and animal licensing, extending the term through June 30, 2029.

ALTERNATIVES:

Decline to approve the amendment, which would result in the expiration of the City’s participation in the countywide animal services agreement on June 30, 2026, requiring the City to identify and implement an alternative service delivery model.

ATTACHMENTS:

1. Resolution Authorizing the Execution of the Amendment

2. Amendment to the Agreement between the County and the Cities for Animal Control, Shelter Services, and Licensing

3. Existing Agreement between the County and the Cities for Animal Control, Shelter Services, and Licensing Services

4. Estimated FY 2026-27 Animal Control Costs to Cities

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1 RESOLUTION NO. 2026 - ___

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF SAN BRUNO AUTHORIZING

THE CITY MANAGER TO EXECUTE AN AMENDMENT TO THE AGREEMENT WITH THE

COUNTY OF SAN MATEO FOR CONTINUED PROVISION OF ANIMAL CONTROL,

SHELTER SERVICES, AND ANIMAL LICENSING, EXTENDING THE TERM THROUGH JUNE 30, 2029
WHEREAS, such agreements are authorized and provided for by Section 51300, et seq. of the California Government Code and under the Parties respective police powers; and WHEREAS, the Cities and County, hereinafter collectively called "Parties", entered into an Agreement for animal care and control, shelter services and animal licensing, in which the County agrees to facilitate provision of and the Cities agree to reimburse the County for the costs of specified animal care and control, shelter services, and animal licensing hereinafter set forth, as they have done for over 70 years with the current Agreement expiring on June 30, 2026; and
WHEREAS, animal control has been one of the longest running regional/shared services in San Mateo County; and
WHEREAS, animal control functions include: receiving and housing stray animals; serving as the location for the public when looking for lost pets or surrendering animals; sheltering animals; spay/neuter clinic; and, vaccination clinic; and WHEREAS, in order to facilitate coordinated countywide system of animal care and control, shelter services, and animal licensing as desired by Cities, County is agreeable to facilitating the provision of such services on the terms and conditions as hereinafter set forth; and
WHEREAS, On June 6, 2021, the Cities entered into an agreement with the County to facilitate and coordinate animal control and licensing on a countywide basis on behalf of the Cities and County for a term of 5 years ending on June 30, 2026; and WHEREAS, the Cities and County wish to amend the Agreement to extend the term up to June 30, 2029; and
WHEREAS, costs for the County animal services agreement are included in the Non- Departmental Budget for the fiscal year (FY) 2026-27 Proposed Annual Operating Budget and San Bruno’s portion for FY 2026-27 is estimated at 5.41% or $353,681; and NOW, THEREFORE, BE IT RESOLVED that the San Bruno City Council hereby authorizes the City Manager to execute an amendment with the County of San Mateo for the continued provision of animal control, shelter services, and animal licensing, extending the term through June 30, 2029.
---oOo---
I hereby certify that foregoing Resolution No. 2026 - ___ was introduced and adopted by the San Bruno City Council at a regular meeting on May 12, 2026, by the following vote:

AYES: Councilmembers:

NOES: Councilmembers:

ABSENT: Councilmembers:
_________________________________
Lupita Huerta, City Clerk
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ATTACHMENT 1
Amendment Template Version May 2021

AMENDMENT TO AGREEMENT
BETWEEN THE COUNTY OF SAN MATEO AND the Cities
THIS AMENDMENT TO THE AGREEMENT, entered into this ___________. 20___, by and between the COUNTY OF SAN MATEO, hereinafter called "County," and Atherton, Belmont, Brisbane, Burlingame, Colma, Daly City, East Palo Alto, Foster City, Half Moon Bay, Hillsborough, Menlo Park, Millbrae, Pacifica, Portola Valley, Redwood City, San Bruno, San Carlos, San Mateo, South San Francisco, and Woodside, each hereinafter individually called a “City” and collectively called "Cities".

W I T N E S S E T H:

WHEREAS, such agreements are authorized and provided for by Section 51300, et seq. of the California Government Code and under the Parties respective police powers; WHEREAS, the Cities and County, hereinafter collectively called "Parties", entered into an Agreement for animal care and control, shelter services and animal licensing, in which the County agrees to facilitate provision of and the Cities agree to reimburse the County for the costs of specified animal care and control, shelter services, and animal licensing hereinafter set forth, as they have done for over 70 years with the current Agreement expiring on June 30, 2021; and
WHEREAS, in order to facilitate coordinated countywide system of animal care and control, shelter services, and animal licensing as desired by Cities, County is agreeable to facilitating the provision of such services on the terms and conditions as hereinafter set forth; and
WHEREAS, On June 6, 2021, the Cities entered into an agreement with the County to facilitate and coordinate animal control and licensing on a countywide basis on behalf of the Cities and County for a term of 5 years ending on June 30, 2026.

WHEREAS, the Cities and County wish to amend the Agreement to extend the term up to June 30, 2029.

N
OW, THEREFORE, IT IS HEREBY AGREED BY THE PARTIES HERETO AS FOLLOWS:

1. S ection 2 Definitions under 2.3 Animal Control Program of the agreement is amended to read as follows:

2.3 Animal Control Program: The program within the County Health, or County’s designated contract agent, or both, or such other agency as the County of San Mateo Board of Supervisors may designate, which is specifically charged with regulating and enforcing laws dealing with animal control within the territorial limits of the County.

Section 2 Definitions under 2.6 Animal Licensing Service of the agreement is amended to read as follows:

2.6 Animal Licensing Program: The program within the San Mateo County Health, or County‘s designated contract agent, or both, or such other agency as the County of San Mateo Board of Supervisors may designate, which is specifically charged with regulating and enforcing laws dealing with animal licensing within its jurisdiction
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ATTACHMENT 2
Amendment Template Version May 2021 Page | 1
Section 2 Definitions under 2.9 Holidays of the agreement is amended to read as follows:

2.9 Holidays: Federally designated holidays with the addition of Easter and exclusion of Columbus Day/Indigenous Peoples' Day, in accordance with the Animal Control Contractor’s and Animal Licensing Contractor’s existing labor contracts
Section 3 Each City's Responsibilities under 3.3 Designation of Animal Control & License Revenue Collector of the agreement is amended to read as follows:

3.3 Designation of Animal Control & License Revenue Collector. Each City hereby designates County Health or County’s designated contractor as the entity authorized to collect, at Cities’ cost, animal control and licensing revenue on the part of each City
Section 4 County Responsibilities under 4.1.a of the agreement is amended to read as follows:

4.1.a The County will pay Animal Control Contractor the following agreed-to amounts. These costs are to be reimbursed by the Cities as provided in Section 3.7 above.

Fiscal Year Amount
2021-22 $6,189,290.95
2022-23 $6,327,480.28
2023-24 $6,499,455.67
2024-25 $6,674,024.00
2025-26 $6,858,739.01
2026-27 $7,037,138.11
2027-28 $7,220,177.44
2028-29 $7,407,977.72

Section 4 County Responsibilities under 4.1.b of the agreement is amended to read as follows:

4.1.b The County will pay Animal Licensing Contractor the following agreed-to amounts. These costs are to be reimbursed by the Cities as provided in Section 3.7 above (the table in 4.2 includes the payment for the contract Petdata for approximately $1,096,827 which will end on June 30, 2027).

Current Contract
2016-2021
Amount
One year license $4.28 per license
Multi-year license $4.28 for the first year and $2 for each additional year Late fees collected $2.50 collection service fee for each license Replacement tags $4.28 per tag
Bank and supply fees Actual cost

Section 4 County Responsibilities under 4.2 of the agreement is amended to read as follows:

4.2 The County shall provide the administrative services as outlined in this Agreement for the following estimated amounts to be charged to and paid by the Cities. Costs may vary as labor negotiations and internal service charges are negotiated at a Countywide level. Cities will only be invoiced for the actual costs to provide said services as outlined in this Agreement and are to be reimbursed by the Cities as provided in Section 3.7 above.

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Amendment Template Version May 2021 Page | 2

Fiscal Year Amount
2021-22 $790,835
2022-23 $790,375
2023-24 $814,086
2024-25 $822,227
2025-26 $846,894
2026-27 $872,301
2027-28 $898,470
2028-29 $925,424

Section 4 County Responsibilities under 4.3.j of the agreement is amended to read as follows:

Section 4 County Responsibilities under 4.3.j has been removed from the agreement.

Section 5 General Provisions under 5.8 Term and Termination of the agreement is amended to read as follows:

5.8 Term and Termination. Subject to compliance with all terms and conditions, the term of this Agreement shall be from July 1, 2021 through June 30, 2029.

Except as otherwise provided by this section, this Agreement may not be terminated by any party during the effective period from July 1, 2021 through June 30, 2026. Each City is responsible for its annual percentage share under this Agreement for the entire term of this Agreement.

In the event any City fails to pay its percentage share as set forth in this Agreement and Exhibit B, every other City shall promptly pay its Proportionate Share of Cost of the non-payment, unless and until the County is able to recover the non-payment from the late or non-paying City.

This Agreement shall automatically terminate in the event of termination of the Animal Control Services Agreement. Upon termination, the County shall have no further obligation to provide, facilitate or coordinate services specified herein or in the Animal Control Services Agreement or Animal Licensing Services Agreement. Each City shall promptly pay its Proportionate Share of Cost as set forth in Exhibit B for all services rendered prior to termination.

Section 5 General Provisions under 5.15 Notices of the agreement is amended to read as follows:

5.15 Notices. Any notice, request, demand, or other communication required or permitted under this Agreement shall be deemed to be properly given when both: (1) transmitted via facsimile to the telephone number listed below or transmitted via email to the email address listed below; and (2) sent to the physical address listed below by either being deposited in the United States mail, postage prepaid, or deposited for overnight delivery, charges prepaid, with an established overnight courier that provides a tracking number showing confirmation of receipt.

Any notices required by or given pursuant to this Agreement to any City shall be in writing and shall be delivered to the Clerk of that City at the address of the principal business offices of the respective City listed in the introduction of this Agreement or at such other address as any City may specify in writing to the County.

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Amendment Template Version May 2021 Page | 3
In the case of County, to:

Name/Title: Lori Morton-Feazell, Program Manager of Animal Control and Licensing Address: 1600 W. Hillsdale Blvd San Mateo, CA 94402
Telephone: 650.573.2623
Email: [email protected]

4. All other terms and conditions of the agreement dated [Enter information here], between the County and Contractor shall remain in full force and effect.

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Amendment Template Version May 2021 Page | 4
IN WITNESS WHEREOF, the Board of Supervisors of the County of San Mateo has authorized and directed the Health System Chief to execute this Agreement for and on behalf of the County of San Mateo. The Cities of Atherton, Belmont, Brisbane, Burlingame, Colma, Daly City, East Palo Alto, Foster City, Half Moon Bay, Hillsborough, Menlo Park, Millbrae, Pacifica, Portola Valley, Redwood City, San Bruno, San Carlos, San Mateo, South San Francisco, and Woodside have caused this Agreement to be subscribed by its duly authorized officer and attested by its Clerk.

For County:

COUNTY OF SAN MATEO

By:

President, Board of Supervisors, San Mateo County

Date:

ATTEST:

By:

Clerk of Said Board

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Amendment Template Version May 2021 Page | 5

_____________________________
Dated:

ATTEST:

_____________________________
Town of Atherton, Clerk

TOWN OF ATHERTON

___________________________
by

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_____________________________
Dated:

ATTEST:

_____________________________
City of Belmont, Clerk

CITY OF BELMONT

___________________________
by

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_____________________________
Dated:

ATTEST:

_____________________________
City of Brisbane, Clerk

CITY OF BRISBANE

___________________________
by

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_____________________________
Dated:

ATTEST:

_____________________________
City of Burlingame, Clerk

CITY OF BURLINGAME

___________________________
by

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_____________________________
Dated:

ATTEST:

_____________________________
Town of Colma, Clerk

TOWN OF COLMA

___________________________
by

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_____________________________
Dated:

ATTEST:

_____________________________
City of Daly City, Clerk

CITY OF DALY CITY

___________________________
by

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_____________________________
Dated:

ATTEST:

_____________________________
City of East Palo Alto, Clerk

CITY OF EAST PALO ALTO

___________________________
by

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Amendment Template Version May 2021 Page | 12
_____________________________
Dated:

ATTEST:

_____________________________
City of Foster City, Clerk

CITY OF FOSTER CITY

___________________________
by

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_____________________________
Dated:

ATTEST:

_____________________________
City of Half Moon Bay, Clerk

CITY OF HALF MOON BAY

___________________________
by

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_____________________________
Dated:

ATTEST:

_____________________________
Town of Hillsborough, Clerk

TOWN OF HILLSBOROUGH

___________________________
by

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_____________________________
Dated:

ATTEST:

_____________________________
City of Menlo Park, Clerk

CITY OF MENLO PARK

___________________________
by

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_____________________________
Dated:

ATTEST:

_____________________________
City of Millbrae, Clerk

CITY OF MILLBRAE

___________________________
by

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_____________________________
Dated:

ATTEST:

_____________________________
City of Pacifica, Clerk

CITY OF PACIFICA

___________________________
by

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_____________________________
Dated:

ATTEST:

_____________________________
Town of Portola Valley, Clerk

TOWN OF PORTOLA VALLEY

___________________________
by

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_____________________________
Dated:

ATTEST:

_____________________________
City of Redwood City, Clerk

CITY OF REDWOOD CITY

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by

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Dated:

ATTEST:

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City of San Bruno, Clerk

CITY OF SAN BRUNO

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ATTEST:

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City of San Carlos, Clerk

CITY OF SAN CARLOS

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ATTEST:

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City of San Mateo, Clerk

CITY OF SAN MATEO

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City of South San Francisco, Clerk

CITY OF SOUTH SAN FRANCISCO

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Town of Woodside, Clerk

TOWN OF WOODSIDE

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1 AGREEMENT BETWEEN THE COUNTY OF SAN MATEO AND

THE CITIES OF ATHERTON, BELMONT, BRISBANE, BURLINGAME,

COLMA, DALY CITY, EAST PALO ALTO, FOSTER CITY, HALF MOON BAY,

HILLSBOROUGH, MENLO PARK, MILLBRAE, PACIFICA, PORTOLA

VALLEY, REDWOOD CITY, SAN BRUNO, SAN CARLOS, SAN MATEO,

SOUTH SAN FRANCISCO, AND WOODSIDE FOR FACILITATION AND

COORDINATION OF ANIMAL CONTROL SERVICES

THIS FACILITATION AND COORDINATION OF ANIMAL CONTROL
SERVICES AGREEMENT, hereinafter called “Agreement”, entered into this first day of July, 2021, by and between the COUNTY OF SAN MATEO, hereinafter called “County,” and Atherton, Belmont, Brisbane, Burlingame, Colma, Daly City, East Palo Alto, Foster City, Half Moon Bay, Hillsborough, Menlo Park, Millbrae, Pacifica, Portola Valley, Redwood City, San Bruno, San Carlos, San Mateo, South San Francisco, and Woodside, each hereinafter individually called a “City” and collectively called the “Cities”;

WITNESSETH
WHEREAS, the Cities have passed and are responsible for enforcing local ordinances governing the regulation, licensing and impounding of certain animals within the territorial limits of the Cities; and WHEREAS, the Cities and County, hereinafter collectively called “Parties”, wish to enter into a written agreement for animal care and control, shelter services, and animal licensing, in which the County agrees to facilitate provision of and the Cities agree to reimburse the County for the costs of specified animal care and control, shelter services, and animal licensing hereinafter set forth, as they have done for over 70 years with the current Agreement expiring on June 30, 2021; and
WHEREAS, in order to facilitate coordinated countywide system of animal care and control, shelter services, and animal licensing as desired by Cities, County is agreeable to facilitating the provision of such services on the terms and conditions as hereinafter set forth; and
WHEREAS, the Cities desire the County facilitate and coordinate animal control and licensing on a countywide basis on behalf of the Cities and County for a term of 5 years ending on June 30, 2026; and
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ATTACHMENT 3
2 WHEREAS, such agreements are authorized and provided for by Section 51300, et seq. of the California Government Code and under the Parties respective police powers.

NOW, THEREFORE, IT IS HEREBY AGREED BY THE PARTIES
HERETO AS FOLLOWS:

1. Exhibits and Attachments
The following exhibits are attached to this Agreement and incorporated into this Agreement by this reference:

Exhibit A— Contract Areas
Exhibit B— Proportionate Share of Cost
Attachment 1 – Agreement between County of San Mateo and the Peninsula Humane Society and SPCA
Attachment 2 - Agreement between County of San Mateo and PetData Inc.

Attachment 3 - Memorandum of Agreement Regarding Funding For Construction Of An Animal Care Shelter

2. Definitions

2.1 Administrative Costs : The actual costs , including, but not limited to, salaries, benefits, dispatch, and equipment maintenance, incurred by the County to administer the Animal Control Program and Animal Licensing Program as outlined in this Agreement in an effort to facilitate a coordinated countywide system.

2.2 Animal Control Contractor: The
contractor selected as set forth in
Section 5.2 of this Agreement, which is specifically charged with providing services and enforcing laws relating to h animal care and control, shelter services and animal licensing within the territorial limits of the C
ounty and the Cities and pursuant to the terms of this
Agreement.

2.3 Animal Control Program: The program within the Health System of the County, or County ’s designated contract agent, or both, or such other agency as the County of San Mateo Board of Supervisors may designate, which is specifically charged with regulating and enforcing laws dealing with animal control within the territorial limits of the County.

2.4 Animal Control Services Agreement or Services Agreement:

Agreement in which the Animal Control Contractor agrees to perform on behalf of Parties and the County agrees to compensate, using County and City funds, the Animal Control
Contractor for performance of certain

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3 specified animal care, animal control, and shelter services as provided for in this Agreement.

2.5 Animal Licensing Contractor: The contractor as set forth in Section

5.2 of this Agreement, which is specifically charged with administering and enforcing laws dealing with animal licensing within the territorial limits of the County and the Cities and pursuant to the terms of this Agreement.

2.6 Animal Licensing Program: The program within the Health System of the County, or County‘ s designated contract agent, or both, or such other agency as the County of San Mateo Board of Supervisors may designate, which is specifically charged with regulating and enforcing laws dealing with animal licensing within its jurisdiction.

2.7 Animal Licensing Services Agreement: Agreement in which the Animal Licensing Contractor agrees to perform on behalf of the Parties and the
County agrees to compensate, with County and City funds, Animal Licensing Contractor for performance of certain specified animal licensing services as provided for in this Agreement.

2.8 City or Cities: Any or all of the cities listed in Exhibit A , attached and
incorporated by reference herein.

2.9 Holidays: Federally designated holidays with the addition of Easter and exclusion of Columbus Day, in accordance with the Animal Control Contractor’s and Animal Licensing Contractor’s existing labor contracts.

2.10 Impounded Animal: An animal that has been picked up by Animal Control Contractor, other public employee or officer, or by a private citizen and deposited at the County animal shelter.

3. Each City’s Responsibilities

3.1 Delivery of Animals. Any animal taken into custody by an employee or officer of the County or an employee or officer of a City shall be delivered to the Animal Control Contractor at the County animal shelter or held in a humane way at a designated holding area until it can be picked up by Animal Control Contractor.

3.2 Uniform Ordinances and Citation Authority. This Agreement is based on an expectation that each City will adopt and maintain animal control ordinance(s) which are
substantially the same as the provisions of
Chapters 6.04, 6.12, and 6.16 of T itle 6 of the San Mateo County Ordinance Code, as they currently exist or maybe amended by County from time to time, to be effective within each City’s territorial limits.

The

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4 fee schedule adopted by each City shall be the same as outlined in Chapter 6.04.290, as may be amended by County from time to time, of the San Mateo County Ordinance Code , hereinafter “County Ordinance”.

City acknowledges that the County plans to amend its animal control ordinances, with the goal f or adoption within the next twelve (12) months.

Enforcement of provisions of any City’s ordinance to the extent that it differs substantially from the County Ordinance, as amended by County from time to time, and results in an increase to Animal Control Contractor’s costs, shall be reimbursed directly by the C ity requiring
additional services, as negotiated between the City requiring additional services and the Animal Control Contractor. Provision of services under the Animal Control Services Agreement s
hall take priority over such
additional services provided separately pursuant to this Section.

3.3 Designation of Animal Control & License Revenue Collector. Each City hereby designates the Health System of the County or County’s designated contractor as the entity authorized to collect, at Cities’ cost, animal control and licensing revenue on the part of each City.

3.4 Permits for Public Events.

Each City shall request input from the
Animal Control Contractor prior to issuing permits for public exhibitions and events which include animals. The
Animal Control Contractor is
entitled to recover costs directly from the City in which exhibition or event will be located which relate to staffing that may result during or after the exhibition or event. Such costs will be collected by the Animal Control Contractor based on a fee schedule approved by the City in which the event is taking place , or as agreed between the Animal Control Contractor and the individual City. Any agreement with the Animal Control Contractor will require expeditious review of permits and input to the City. The provisions of this paragraph do not apply to public exhibitions and events where the only animals included in such events are anticipated to be service animals or police dogs.

3.5 City Liaison. Each C
ity shall designate a representative to act as a
liaison for animal control and licensing administration and enforcement issues for when County requests input from the City.

If no contact
person is designated, the City contact person shall be the City Manager.

3.6 Defense of Dangerous/Vicious Animal Determinations, Spay/Neuter Requirements, and Service Animal Designations.

Parties acknowledge that each City is and will remain solely responsible for arranging and conducting hearings under i
ts Dangerous and Vicious

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5 Animal, Spay/Neuter, and Fancier Ordinances , including but not limited to providing hearing officers and a location for the hearings. The cost to hold the hearing will be the sole responsibility of each City and collection of the hearing fee, based on the City’s fee ordinance, will be collected and retained by the City.

However, the Parties agree that, at a
City’s option and for its
convenience, a City may utilize County offices and/or the services of the County hearing officers for purposes of conducting Dangerous/Vicious Animal Hearings under the provisions of each City’s Dangerous and Vicious Animal Ordinance, Spay/Neuter Hearings under the provision of each City’s Spay/Neuter Ordinance, and/or Fancier Hearings under the provision of each City’s Fancier Ordinance. The hearing fee, based on the City’s fee ordinance, will be collected from the person requesting the hearing by the County under the terms of this Agreement, if possible. If such fee is not collected, the City shall remain responsible for such costs.

The Parties also recognize that in the event a City elects to utilize the services of a County hearing officer, the City remains solely responsible for the defense of any appeal of or challenge to
an administrative
decision rendered by the hearing officer. Further, the City remains responsible for any claims, damages, costs or other losses resulting from any decision, act or omission of the hearing officer acting in the
course and scope of his or her capacity as hearing officer or from any court judgment based on claims, actions or appeals resulting from Dangerous/Vicious Animal hearings, decisions or findings; Spay/Neuter requirements, hearings, decisions or findings; and/or Fancier requirements, hearings, decisions or findings made under each City’s ordinances.

Furthermore, the Parties agree that, at a
City’s option and for its
convenience, County offices will issue Service Animal tags and Breeder/Fancier Permits on behalf of each City upon County’s determination that such tag or permit shall be issued
on behalf of the
City. Each City shall remain responsible for the decision to issue or not issue a Service Animal tag and/or issue or not iss
ue a Breeder or
Fancier Permit and shall remain responsible the defense of any action or claim and payment of any claims
, damages, costs, or other losses
resulting from such decision.

3.7 In consideration of the services that will be coordinated and facilitated by County and provided by the Animal Control Contractor and Animal Licensing Contractor in accordance with all terms, conditions, and specifications set forth herein, and in the exhibits and attachments incorporated by reference herein, each City shall pay County based on

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6 the rates and in the manner specified below.

Proportionate Share of Costs. Each City’s proportionate share of the cost of services (“Proportionate Share of Costs”) provided under this Agreement shall be calculated as a percentage representing:
a. That City’s percentage of total field services provided, averaged over the prior three calendar years;
b. That City’s percentage of total shelter services provided, averaged over the prior three calendar years;
c. With field services weighted at 41% and shelter services weighted at 59%.

Net Program Costs. Each City shall pay the net program costs attributable to that City (“Net Program Costs”) which will be calculated as follows:
a. Determine total expenses for all services including Administrative Costs as defined in Section 2 of this Agreement and Animal Control Contractor and Animal Licensing Contractor costs;
b. Subtract all revenue received, not including licensing revenue; c. Attribute the balance to each City based on that City’s Proportionate Share of Costs.
d. Subtract from each City’s share of the balance the actual licensing revenue collected for that City during the previous calendar year.

Annual Invoices. Each City will be invoiced for its Net Program Costs as follows:
a. The County will calculate each City’s Proportionate Share of Costs, estimate Net Program Costs for the following fiscal year (July 1 – June 30), and will send an estimated invoice containing that information to each City no later than March 31st of each year; b. The County will send a final invoice (“Final Invoice”) based on actual Net Program Cost to each City no later than December 15th of each year; and
c. Each City shall pay the County the amount
shown on the Final
Invoice no later than February 28th of each year.

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7 4. County Responsibilities

4.1 Payments to be paid to Animal Control Contractor and Animal Licensing Contractor by the County and each City are as follows:
a. The County will pay Animal Control Contractor the following agreed-to amounts. These costs are to be reimbursed by the Cities as provided in Section 3.7 above.

Fiscal Year Amount
2021-22 $6,189,290.95
2022-23 $6,327,480.28
2023-24 $6,499,455.67
2024-25 $6,674,024.00
2025-26 $6,858,739.01
b. The County will pay Animal Licensing Contractor the following agreed-to amounts. These costs are to be reimbursed by the Cities as provided in Section 3.7 above (the table in 4.2 includes the payment for the contract Petdata for approximately $192,000).

Current Contract
2016-2021
Amount
One year license $4.28 per license
Multi-year license $4.28 for the first year and $2 for each additional year
Late fees collected $2.50 collection service fee for each license Replacement tags $4.28 per tag
Bank and supply fees Actual cost

4.2 The County shall provide the administrative services as outlined in this Agreement for the following estimated amounts to be charged to and paid by the Cities. Costs may vary as labor negotiations and internal service charges are negotiated at a Countywide level. Cities will only be invoiced for the actual costs to provide said services as outlined in this Agreement and a
re to be reimbursed by the Cities as provided in
Section 3.7 above.

Fiscal Year Amount
2021-22 $790,835
2022-23 $790,375
2023-24 $814,086
2024-25 $822,227
2025-26 $846,894

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8 4.3 In consideration of the payment provided for in Sections 3.7 and 4.2, the County shall, for the administrative convenience of the Cities and for the purpose of coordinating animal services countywide, provide the additional following administrative services:
a. Work with the City Attorney, designated City liaison or City
Manager of each City on any issues that require input from the City, including, but not limited to, during and following the administrative hearing process.
b. Collect, maintain, and report available data as requested by each City, including, but not limited to, annual Performance Measures.

The Animal Control Program Manager or designee will monitor the performance of the Animal Control
Contractor and Animal
Licensing Contractor and will notify the City Liaison if there is a deficiency in service found. A meeting will be scheduled with Contractor and City liaisons to discuss a plan to correct the service deficiency.
c. With direction from each City, respond on behalf of each City to
public inquiries regarding the Animal Control Program and the Animal Licensing Program.
d. Provide monthly report showing field, shelter, licensing activities, and Dangerous Animal Permit holders.
e. Provide dispatch services for after-hours/holiday calls for animal control and licensing.
f. Provide radio maintenance services on radio equipment owned by the Parties and used to perform services as outlined in Attachment 1 – Agreement between County of San Mateo and the Peninsula Humane Society and SPCA – Attachment M - County-Owned
Radio Equipment.
g. For the convenience of the Cities, provide animal licensing tags for dogs, cats, animals held under a Dangerous Permit, and animals designated as Service Animals.
h. For the convenience of the Cities, make reasonable attem pts to collect and provide collection services for:

1. Animal control fees that are deemed uncollectable by the Animal Control Contractor after reasonable efforts by the Contractor to collect; and

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9 2. Licensing fees that are deemed uncollectable by the Animal Licensing Contractor after reasonable efforts by the Contractor to collect; and

3. Any other fees for services provided to each City under the terms of this Agreement.

The County’s cost to provide collection services will be included in the administrative cost to facilitate this Agreement. The Cities acknowledge and agree that the County is not responsible for any fees that remain uncollected after reasonable efforts are made to collect. In the event that a City determines that additional collection efforts are warranted, it may undertake such efforts at its own expense. Any shortfall in revenues caused by uncollected fees shall be the responsibility of all Cities based on the proportionate share of costs.
i. Annually provide each
City with the audit report required and
completed as outlined in Attachment 1.
j. Annually, arrange and oversee a performance audit or fiscal assessment following the, Generally Acc epted Government Auditing Standards (GAGAS) to assess whether the Animal Control Contractor is achieving efficiency and effectiveness in performance of the services provided and
provide a copy of the performance
audit to the Cities. The parameters of the audit and cost will be determined by a subgroup of all Parties through a County Request for Proposal process. Cities will be invoiced for the actual cost of said audit as outlined in Section 3.7 (estimate cost of $81,000 has been added to the administrative cost table in section 4.2). k. For Spay/Neuter Assistance Vouchers:

1. Allocate one dollar from each annual license fee paid for a dog or cat to:
i. When funds are available as determined by the County, assist pet owners and feral cat advocates with the cost to alter the dogs, cats, and feral cats that reside in the County on a county wide basis; and
ii. As funds are available as determined by the County, execute outreach efforts to educate residents on the
responsibilities of owning a pet and the importance of
altering, vaccinating, and licensing all dogs and cats.

2. Issue, monitor and maintain a dog, cat, and feral cat database, allocating funds to the appropriate category of need based on the public’s requests.

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10 l. Pursuant to Section 3.6 of this Agreement, under the guidelines of the US Department of Justice and the Americans With Disabilities Act’s definition of “Service Animal” for the administrative convenience of each City, and acting as a representative of each City, issue Service Animal tags on behalf of each City upon determination by the County on behalf of the City that such tag shall be issued.
m. If each City’s ordinance so authorizes and the
City so requests,
review and process each City residents’ requests and maintain files for Breeders and Fanciers Permits.
n. Dangerous Animal Designations:

1. Issue Dangerous Animal tags when an animal has been so designated by a peace officer employed by any City or County or the Animal Control Contractor as such; and

2. The County will invoice annually and make reasonable efforts to collect applicable fees for Dangerous Animal Permit holders; and

3. Monitor data received from Animal Control Contractor; and

4. Send monthly updated reports to each City’s representative. o. Pursuant to Section 3.6, for the administrative convenience of each City, and acting as a representative of each City, conduct administrative hearings for Dangerous and Vicious Animal designations under the guidelines of the applicable City’s ordinance.
p. Pursuant to Section 3.6, for the administrative convenience of each City and acting as a representative of each City, conduct mandatory spay/neuter and/or fancier permit administrative hearings under the guidelines of the applicable City’s ordinance, if any.
q. Provide in-person customer service at a minimum of two County locations that are open during normal business hours to enable residents the ability to obtain animal licenses and/or permits for all dogs and cats.
r. Work with San Mateo County veterinarians to ensure anti-rabies vaccination reporting as required by the County.

s. Receive, import, and export licensing and vaccination information from the Animal Licensing Contractor into the Animal Control Contractor database and vice versa on a weekly basis.

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11 t. Under the guidance of the County’s Health Officer, review and process requests from pet owners to exempt their pet from the requirement to obtain an anti-rabies vaccination as required by State law or County ordinance and report annually to the Department of Public Health.

u. Invoice animal owners pursuant to the County Fee Schedule

6.04.290, and similar City fee schedules, following a bite incident that requires a quarantine of said animal.

5. General Provisions

5.1 Existing Agreements. Upon execution of this Agreement, any prior existing agreements between the Cities and the County to facilitate and coordinate Animal Control and Animal Licensing
Services will be
terminated.

5.2 Contracting for Services. It is expressly understood and a greed that the County will contract with the Peninsula Humane Society and SPCA, a California nonprofit public benefit corporation
(Animal Control
Contractor), or such other contractor as the Board of Supervisors and Cities
may designate, for the provision of Animal Control Services including field enforcement, shelter and treatment services referred to herein. Additionally, it is expressly understood and agreed that the County will contract with PetData, Inc. or such other contractor (Animal Licensing Contractor) as the Board of Supervisors and Cities may designate, for the provision of Animal Licensing Services.

Shelter Services. Refer to Attachment 1 – Agreement between County of San Mateo and the Peninsula Humane Society and SPCA.

Field Services. Refer to Attachment 1 – Agreement between County of San Mateo and the Peninsula Humane Society and SPCA.

Veterinary Medical Services. Refer to Attachment 1 – Agreement between County of San Mateo and the Peninsula Humane Society and SPCA.

Operations. Refer to Attachment 1 – Agreement between County of San Mateo and the Peninsula Humane Society and SPCA.

5.3 Animal Shelter.

The Parties acknowledge:

1. That the new Animal Care and Control Shelter has been constructed and Contractor Peninsula Humane Society & SPCA is and will be occupying it for the term of this Agreement in order to provide animal

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12 control services as set forth in Attachment 1.

2. The Parties have previously entered into a Memorandum of Agreement regarding Funding of Construction of an Animal Care Shelter, dated September 9, 2014 (“Memorandum”), attached and incorporated as Attachment 3. The Parties agree that the total cost of the shelter construction project is being updated as provided by Section 2 of the Memorandum, and the Parties agree that, when available, County will provide to Cities the final total cost of the Shelter construction which will be paid proportionately by each City as provided by the Memorandum. Further, the Parties acknowledge and agree that the proportionate share of each City will be amended as provided by section 3 of the Memorandum. The Parties acknowledge that continued animal control and shelter services to a City as provided herein is contingent on that City approving any amended cost and paying its proportionate share, as previously agreed in the Memorandum”.

5.4 Facilities & Equipment.
a. If the County chooses, at its own discretion, to replace equipment, at reasonable expense, but not to exceed $125,000, that is used by the Animal Control Contractor and/or
the Animal Licensing
Contractor solely for the purpose of providing services under this Agreement, Cities agree that they will be financially responsible for the purchase cost of said equipment
based on their
Proportionate Share of Cost.

In the event that any party asserts that an emergency safety- related repair is needed to the portions of the County Animal Care and Control Shelter located at 12 Airport Boulevard in the City of San Mateo that are used to provide contracted animal control services and/or the County chooses to replace
equipment, at its own discretion, and the cost of said equipment exceeds $125,000, the Parties agree to
meet in good faith to
determine and agree which maintenance or repairs are required, whether or not such repair work shall be undertaken, or if said equipment should be replaced.

If the Parties terminate this Agreement or the Parties do not renew this Agreement, all Parties agree to be financially responsible in their Proportionate Share of Cost as set forth in Exhibit B for the remaining cost of any lease for vehicles or equipment used by the County’s designated contractor solely for the purpose of providing services under this Agreement.

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13 b. Animal Control Contractor will send the County a quarterly itemized report showing the repairs and maintenance performed at the facility.
c. If Parties choose to terminate for reasons other than material breach of the Animal Control Contractor’s Services Agreement or Parties choose not to renew the Animal Control Contractor’s Services Agreement, County and Cities shall be financially responsible for the remaining cost of any lease for vehicles or equipment used by the Animal Control Contractor solely for the purpose of the Animal Control Contractor’s Services Agreement.

5.5 Fiscal and Program Monitoring. Each
City agrees to participate
annually with County to discuss financial or programmatic issues including, but not limited to, licensing activities, revenue sources, performance measures, and ordinance revisions. The County or any City may request a special meeting for this purpose and upon the provision of reasonable notice.

Any changes in the amount to be paid to the Animal Control Contractor or the Animal Licensing Contractor shall require the
Board of
Supervisors and the affected City’s approval.

5.6 Use of Program Revenue. Each City agrees that all fees collected by the County and/or the Animal Control Contractor and the Animal Licensing Contractor, or both, for the purposes outlined in this Agreement shall be retained by the County and used to cover the cost of services provided under this Agreement, except
for services
provided directly by or for a City and where fees are collected by said City for services provided as described in Section 3.4 and 3.6 of this Agreement.

5.7 Maintenance of Records.

Records of animals impounded including the
description of each animal, date of receipt, date and manner of disposal, treatment received, the name of the person redeeming or adopting the animal, and the fees, charges and proceeds of adoption shall be maintained by the County, through the
Animal Control
Contractor, and made available to the Cities. In addition, statistical information shall be provided on a monthly, quarterly and annual basis to the Cities summarizing various field enforcement
and shelter
activities occurring in each City and shelter activitie s initiated by residents of each City.

5.8 Term and Termination . Subject to compliance with all terms and

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14 conditions, the term of this Agreement shall be from July 1, 2021 through June 30, 2026.

Except as otherwise provided by this section, this Agreement may not be terminated by any party during the effective period from July 1, 2021 through June 30, 2026.

Each City is responsible for its annual
percentage share under this Agreement for the entir e term of this Agreement.

In the event any City fails to pay its percentage share as set forth in this Agreement and Exhibit B, every other City shall promptly pay its Proportionate Share of Cost of the non-payment, unless and until the County is able to recover the non-payment from the late or non-paying City.

This Agreement shall automatically terminate in the event of termination of the Animal Control Services Agreement. Upon termination, the
County shall have no further obligation to provide,
facilitate or coordinate services specified herein or in the Animal Control Services Agreement or Animal Licensing Services Agreement.

Each City shall promptly pay its Proportionate Share of Cost as set
forth in Exhibit B for all services rendered prior to termination.

5.9 Amendments: Entire Agreement . Amendments to this Agreement must be in writing and approved by the County Board of Supervisors and the governing body of each City. This is th
e entire Agreement
between the P arties and supersedes any prior written or oral agreements inconsistent herewith.

This Agreement, including the Exhibits and Attachments which are incorporated herein by this reference, constitutes the entire Agreement of the Parties
to this Agreement regarding the subject matter of this
Agreement, and correctly states the rights, duties, and obligations of each party as of the Effective Date. In the event that any term, condition, provision, requirement, or specification set forth in the body of this Agreement conflicts with or is inconsistent with any term, condition, provision, requirement, or specification in any Exhibit to this Agreement, the provisions of the body of this Agreement shall prevail.

Any prior agreement, promises, negotiations, or representations, whether oral or written, between the parties not expressly stated in this Agreement are superseded.

All subsequent modifications or
amendments to this Agreement shall be in writing and signed by the Parties.

5.10 Controlling Law and Venue. The validity of this Agreement and of its terms or provisions, the rights and duties of the parties under this

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15 Agreement, the interpretation of this Agreement, the performance of this Agreement, and any other dispute of any nature arising out of this Agreement shall be governed by the laws of the State of California without regard to its choice of law rules. Any dispute arising out of this Agreement shall be venued either in the San Mateo County Superior Court or in the United States District Court for the Northern District of California.

5.11 Additional Services. Nothing contained herein shall preclude any City from contracting separately for the provision of a higher level of service.

Any contract increasing the level of services will be supplemental to this Agreement and will not affect the level of service provided for in this Agreement.

5.12 Relationship of Parties. The Parties agree and understand that the work/services performed or facilitated under this Agreement are performed or facilitated by an independent Contractor, and not by an employee of any City and that neither the County, its employees, the Animal Control Contractor, or the Animal Licensing Contractor acquire any of the rights, privileges, powers, or advantages of City employees, and vice versa; however, the County may act as an agent on behalf of each City where expressly set forth herein and, in such instances, each City shall hold harmless, indemnify and defend the
County from and
against any claims of any kind and/or actions for damages arising out of the County’s actions undertaken on behalf of each City as set forth herein.

5.13 Hold Harmless.
a. Each City shall hold harmless, indemnify and defend the County, its officers, employees and agents from and against any and all claims, suits or actions of every kind brought for or on account of injuries or death of any person or damage to any property of any kind whatsoever and whomsoever belonging which arise out of the performance or nonperformance of each
City’s covenants
and obligations under this Agreement and which result from the negligent or wrongful acts of each City or its officers, employees, or agents, including, but not limited to, those claims, s uits, or
actions arising from activities performed by the County as a representative of the City as set forth in Sections 3.6 and 4.2. b. The County shall hold harmless, indemnify and defend each City, its officers, employees and agents from and against any and all claims, suits or actions of any kind brought for or on account of injuries to or death of any person or damage to any property of any kind and to whomsoever belonging which arise out of the performance or non-performance of the
County’s obligations

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16 under this Agreement and which result from the negligent or wrongful acts of the County, its officers or employees. This provision requiring the County to hold harmless, indemnify and defend each City shall expressly not apply to claims, losses, liabilities or damages arising from actions or omissions, negligent or otherwise, of
the Animal Control Contractor or the Animal
Licensing Contractor, or their officers, employees or agents, under the services agreements with the County. Further, this provision requiring the County to hold harmless, indemnify and defend each City shall not apply to acts or omissions of the County done on behalf of each City in performing administrative tasks for the convenience of and as representative of each City, including but not limited to those set forth in Sections

3.6 and

4.2. c. In the event of concurrent negligence of the County, its officers or employees, and the City, its officers and employees, the liability for any and all claims for injuries or damages to persons and/or property or any other loss or costs which arise out of the terms, conditions, covenants or responsibilities of this agreement shall be apportioned according to the California theory of comparative negligence.
d. Notwithstanding anything in this Agreement to the contrary, the Parties acknowledge that with respect to activities performed by the Animal Control Contractor or the Animal Licensing Contractor in the Cities’ territorial limits
, the County serves solely as a
Contract Administrator and solely with respect to the specific obligations contained within this Agreement and the agreements between the County and the Animal Control Contractor and the Animal Licensing Contractor.

Accordingly, in the event the
County or the Cities are sued and the suit is related in any manner to actions taken by the Animal Control Contractor or the Animal Licensing Contractor solely in a particular City or the Cities, the particular City or Cities, as the case may be, will hold harmless, indemnify and defend the County, and any other City that is named as a defendant in that suit from and against any and all claims, losses or costs. In the event a City or the Cities are sued and the suit relates in any manner to actions taken by the Animal Control Contractor or the Animal Licensing Contractor solely in the unincorporated area of the County, the County will hold harmless, indemnify and defend the City or Cities named as a defendant or defendants in that suit from and against any and all claims, losses or costs.
e. The County agrees that in its
Service Agreements with the Animal

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17 Control Contractor, the County will require the Animal Control Contractor to indemnify each City to the same extent that the County is indemnified and to name each City as a third party beneficiary to the County’s Agreements with the Animal Control Contractor and/or the Animal Licensing Contractor.
f. These indemnification and hold harmless clauses shall survive termination of this Agreement and shall apply whether or not any insurance policies shall have been determined to be applicable to any of such damages or claims for damages.

5.14 Non-Discrimination.

No person shall illegally be excluded from
participation in, denied the benefits of, or be subjected to discrimination under this Agreement on account of their race, color, religion, national origin, age, gender, sexual orientation, ancestry, marital status, pregnancy, childbirth or related conditions, medical condition, mental or physical disability or veteran’s status.

5.15 Notices.

Any notice, request, demand, or other communication
required or permitted under this Agreement shall be deemed to be properly given when both: (1) transmitted via facsimile to the telephone number listed below or transmitted via email to the email address listed below; and (2) sent to the physical address listed below by either being deposited in the United States mail, postage prepaid, or deposited for overnight delivery, charges prepaid, with an established overnight courier that provides a tracking number showing confirmation of receipt.

Any notices required by or given pursuant to this Agreement to any City shall be in writing and shall be delivered to the Clerk of that City at the address of the principal business offices of the respective City listed in the introduction of this Agreement or at such other address as any City may specify in writing to the County.

In the case of County, to:

Name/Title: Lori Morton-Feazell, Program Manager of Animal Control and Licensing
Address: 225-37th Avenue San Mateo, CA 94403
Telephone: 650.573.2623
Email: [email protected]

5.16 Condition Precedent.

If this Agreement is not adopted by all twenty
Cities, it will become null and void in its entirely except that in such an event, the County and any of the cities which are in agreement with the terms and conditions of this Agreement may use it as the grounds for considering an Agreement which may be acceptable to those parties.

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18 5.17 Electronic Signature. All Parties agree that this Agreement and future documents relating to this Agreement may be digitally signed in accordance with California law and the County’s Electronic Signature Administrative Memo and the Parties understand and agree that electronic signatures shall be deemed as effective as an original signature.

5.18 Counterparts. The Parties may execute this Agreement in one or more counterparts, each of which shall be deemed an original, but all of which together shall be deemed one and the same instrument.

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40 EXHIBIT A

CONTRACT AREAS
The following Cities have contracted for services pursuant to this Agreement:

Atherton
Belmont
Brisbane
Burlingame
Colma
Daly City
East Palo Alto
Foster City
Half Moon Bay
Hillsborough
Menlo Park
Millbrae
Pacifica
Portola Valley
Redwood City
San Bruno
San Carlos
San Mateo
South San Francisco
Woodside

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41 EXHIBIT B

PROPORTIONATE SHARE OF COST
FY 2021-22 Proportionate Share of Cost:

Atherton 0.70%
Belmont 2.58%
Brisbane 0.90%
Burlingame 3.74%
Colma 0.53%
Daly City 10.13%
East Palo Alto 8.70%
Foster City 2.15%
Half Moon Bay 2.50%
Hillsborough 1.16%
Menlo Park 4.59%
Millbrae 1.92%
Pacifica 5.07%
Portola Valley 0.37%
Redwood City 12.55%
San Bruno 6.09%
San Carlos 3.15%
San Mateo 15.61%
South San Francisco 10.27%
Woodside 1.03%
County 6.27%

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1 Agreement No. _________________________

AGREEMENT FOR ANIMAL CARE AND CONTROL SERVICES BETWEEN THE

COUNTY OF SAN MATEO AND PENINSULA HUMANE SOCIETY & SPCA, A

CALIFORNIA NONPROFIT CORPORATION
This Agreement is entered into this first day of July, 2021, by and between the County of San Mateo, a * * *
Whereas, pursuant to statutory authority including but not limited to, Section 31000 of the California Government Code, Section 31106 of the Food and Agriculture Code, and Sections 14501 and 14503 of the Corporations Code, County may contract with independent contractors for the furnishing of animal care, control and shelter services to or for County or any Department thereof; and Whereas, it is necessary and desirable that Contractor be retained for the purpose of providing Animal Care, Control, and Shelter services to the County and participating cities as set forth in this Agreement for Therefore, it is agreed by the parties to this Agreement as follows:

1. Exhibits and Attachments
The following exhibits and attachments are attached to this Agreement and incorporated into this Agreement by this reference:

Exhibit A Services
Exhibit B - Payments and Rates
Exhibit C Excluded Services
Exhibit D Contract Areas (County and Participating Cities) Exhibit E Fees to be Collected for Services Provided
Exhibit F Five-Year Budget
Attachment H - Health Insurance Portability and Accountability Act (HIPAA) Business Associate Requirements
Attachment I - Fingerprinting Certification Form
Attachment J - Rabies Algorithm
Attachment K - Animal Shelter Facility Use and Maintenance Agreement Attachment L - Peninsula Humane Society Holidays
Attachment M
County-Owned Radio Equipment

2. Services to be performed by Contractor
In consideration of the payments set forth in this Agreement and in Exhibit B, Contractor shall perform services for County and Participating Cities listed on Exhibit D in accordance with the terms, conditions, and specifications set forth in this Agreement and in Exhibit A, and the other Exhibits and Attachments incorporated by reference into this Agreement.

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2 3. Payments
In consideration of the services provided by Contractor in accordance with all terms, conditions, and specifications set forth in this Agreement and in Exhibit A and other Exhibits and Attachments incorporated into this Agreement, County shall make payment to Contractor based on the rates and in the manner specified in Exhibit B. Payments shall begin within 45-days after Contractor and County each execute this Agreement.

County reserves the right to withhold payment if County determines that the quantity or quality of the work performed is unacceptable. If County exercises this right, it must first provide Contractor with a 30-day written notice of intent to withhold payment wherein County describes the nature of the unacceptable If Contractor fails to
remedy unacceptable work after having received thirty days prior written notice, then County may delay payment until the deficiency is corrected. However, if Contractor reasonably demonstrates that it is not feasible to remedy the unacceptable work within thirty days, Contractor shall have up to an additional thirty days to remedy the work before payment will be withheld.

In no event shall C

THIRTY TWO MILLION

FIVE HUNDRED FORTY EIGHT THOUSAND NINE HUNDRED EIGHTY NINE DOLLARS AND NINETY ONE CENTS ($32,548,989.91). In the event that the County makes any advance payments, Contractor agrees to refund any amounts in excess of the amount owed by the County at the time of contract termination or expiration. Contractor is not entitled to payment for work not performed as required by this Agreement.

4. Term
Except as otherwise provided herein, and subject to compliance with all terms and conditions, the term of this Agreement shall be from July 1, 2021 through June 30, 2026. The parties may extend the term for an additional three years if the parties mutually agree in writing. This Agreement becomes effective only after all jurisdictions identified on Exhibit D as Participating Cities adopt it by entering into the agreement for animal control services between the County and participating cities. If such County/Services Agreement is not adopted by all jurisdictions shown on Exhibit D, this Services Agreement is null and void in its entirety unless Contractor and any of the jurisdictions shown on Exhibit D agree to use it as the basis for a Services Agreement applicable to those parties providing such written consent, with such changes in payment, scope of service, and other terms as the parties may agree.

5. Termination
This Agreement may be terminated by Contractor or County or designee at any time without a advance written notice to the other party. Contractor shall be entitled to receive payment for services provided prior to the effective date of termination of the Agreement. Such payment shall be the prorated portion of the full payment determined by comparing the services actually completed to the services required by the Agreement. The Contractor shall have no right to or claim against the County or any Participating City for the balance of the contract amount.

In the event of a material breach of this Agreement by either party, the other party shall notify the breaching party of such material breach and that such breach must be cured within thirty (30) calendar days of the notice, except that if the breaching party reasonably demonstrates that it is not feasible to cure the breach within thirty (30) calendar days, the breaching party shall have the number of days

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3 beyond thirty (30) calendar days reasonably needed to cure the breach up to an additional thirty (30) calendar days.

In the event the breaching party does not cure the material breach within the applicable time period, the notifying party may immediately terminate this Services Agreement or seek any other applicable legal remedies for such material breach. Termination is effective on the date specified in the written notice. In any event of termination under this paragraph, Contractor shall be paid for all approved work performed prior to termination. Contractor shall have no right to, or claim against County or any contracting City for, the balance of the contract amount.

6. Contract Materials
At the end of the term of this Agreement, or in the event of termination, all finished or unfinished documents, data, studies, maps, photographs, reports, and other written materials (collectively referred to become the property of County and shall be promptly delivered to County. Upon termination, Contractor may make and retain a copy of such contract materials if permitted by law.

7. Relationship of Parties
Contractor agrees and understands that the work/services performed under this Agreement are performed as an independent contractor and not as an employee of County and that neither Contractor nor its employees acquire any of the rights, privileges, powers, or advantages of County employees.

8. Hold Harmless and Indemnification
Contractor shall hold harmless and indemnify the County, and each Participating City listed in Exhibit D as third party beneficiaries of this Agreement, their officers, agents, and employees from all claims, suits or actions of every name, kind and description, brought for, or on account of: injuries to or death of any person, including but not limited to Contractor or its agents, officers or employees, or damage to property of any kind whatsoever and to whomsoever belonging, including but not limited to Contractor or its agents, officers, or employees, or any other loss or cost, resulting from the performance or nonperformance of any work or obligations required by the Agreement of Contractor; any sanctions, requirements set forth in the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all Federal regulations promulgated thereunder, as amended; and/or from any activities undertaken by Contractor, its officers, employees or agents, under this Agreement, and which result from the negligent or intentional acts or omissions of Contractor, its officers or employees.

The duty of Contractor to hold harmless and indemnify as set forth herein, shall include the duty to defend as set forth in Section 2778 of the California Civil Code.

County shall hold harmless and indemnify the Contractor, its officers, agents, and employees from all claims, suits or actions of every name, kind and description, brought for, or on account of injuries to or death of any person, including but not limited to County or its agents, officers or employees, or damage to property of any kind whatsoever and to whomsoever belonging, including but not limited to County or its agents, officers, or employees, or any other loss or cost, resulting from the performance or nonperformance of any work or obligations required by the Agreement of County; any sanctions, pe
requirements set forth in the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and all Federal regulations promulgated thereunder, as amended; and/or from any activities undertaken by County, its officers, employees or agents, under this Agreement, and which result from the negligent or intentional acts or omissions of County, its officers or employees.

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4 The duty of County to hold harmless and indemnify, as set forth herein, shall include the duty to defend as set forth in Section 2778 of the California Civil Code.

In the event of concurrent negligence of the County, its officers, agents and/or employees, and the Contractor, its officers, agents and/or employees, then the liability for any and all claims for injuries or damages to persons and/or property or any other loss or costs which arise out of the terms, conditions, covenants, promises and responsibilities of this Agreement, shall be apportioned according to the California theory of comparative negligence. This provision shall survive termination of this Agreement.

9. Assignability and Subcontracting
Contractor shall not assign this Agreement or any portion of it to a third party or subcontract with a third party to provide services required by Contractor under this Agreement without the prior written consent of County.
right to automatically and immediately terminate this Agreement without penalty or advance notice.

10. Insurance
a. General Requirements
Contractor shall not commence work or be required to commence work under this Agreement unless and until all insurance required under this Section has been obtained and such insurance has been approved such approval. Contractor shall furnish County with certificates of insurance evidencing the required to include the contractual liability assumed by Contractor pursuant to this Agreement. These certificates shall specify or be endorsed to provide
any pending change in the limits of liability or of any cancellation or modification of the policy. b.

Contractor shall have in
In signing this Agreement, Contractor
certifies, as required by Section 1861 of the California Labor Code, that (a) it is aware of the provisions of Section 3700 of the California Labor Code, which require every employer to be insured against liability for -insurance in accordance with the provisions of the Labor Code, and (b) it will comply with such provisions before commencing the performance of work under this Agreement.
c. Liability Insurance
Contractor shall take out and maintain during the term of this Agreement such bodily injury liability and property damage liability insurance as shall protect Contractor and all of its employees/officers/agents while performing work covered by this Agreement from any and all claims for damages for bodily injury, including accidental death, as well as any and all claims for property damage which may arise from subcontractor, anyone directly or indirectly employed by either of them, or an agent of either of them.

Such insurance shall be combined single limit bodily injury and property damage for each occurrence and shall not be less than the amounts specified below:
(a) $1,000,000

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5 (b) $1,000,000

(c) $1,000,000
County and its officers, agents, and employees and participating cities and their officers, agents and employees shall be named as additional insured on any such policies of insurance, which shall also contain a provision that (a) the insurance afforded thereby to County and its officers, agents, employees, and servants shall be primary insurance to the full limits of liability of the policy and (b) if the County or its officers, agents, employees, and servants have other insurance against the loss covered by such a policy, such other insurance shall be excess insurance only.

In the event of the breach of any provision of this Section, or in the event any notice is received which indicates any required insurance coverage will be diminished or canceled, County, at its option, may, notwithstanding any other provision of this Agreement to the contrary, immediately declare a material breach of this Agreement and suspend all further work and payment pursuant to this Agreement.

11. Compliance With Laws
All services to be performed by Contractor pursuant to this Agreement shall be performed in accordance with all applicable Federal, State, County, and municipal laws, ordinances, and regulations, including but not limited to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Federal Regulations promulgated thereunder, as amended (if applicable), the Business Associate requirements set forth in Attachment H (if attached), the Americans with Disabilities Act of 1990, as amended, and Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination on the basis of disability in programs and activities receiving any Federal or County financial assistance. Such services shall also be performed in accordance with all applicable ordinances and regulations, including but not limited to appropriate licensure, certification regulations, provisions pertaining to confidentiality of records, and applicable quality assurance regulations. In the event of a conflict between the terms of this Agreement and any applicable State, Federal, County, or municipal law or regulation, the requirements of the applicable law or regulation will take precedence over the requirements set forth in this Agreement.

Contractor will timely and accurately complete, sign, and submit all necessary documentation of compliance.

12. Non-Discrimination and Other Requirements
a. General Non-discrimination
No person shall be denied any services provided pursuant to this Agreement (except as limited by the scope of services) on the grounds of race, color, national origin, ancestry, age, disability (physical or mental), sex, sexual orientation, gender identity, marital or domestic partner status, religion, political beliefs or affiliation, familial or parental status (including pregnancy), medical condition (cancer-related), military service, or genetic information.
b. Equal Employment Opportunity
Contractor shall ensure equal employment opportunity based on objective standards of recruitment, classification, selection, promotion, compensation, performance evaluation, and management relations for all employees under this Agreement.
to County upon request.

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6 c. Section 504 of the Rehabilitation Act of 1973
Contractor shall comply with Section 504 of the Rehabilitation Act of 1973, as amended, which provides that no otherwise qualified individual with a disability shall, solely by reason of a disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination in the performance of any services this Agreement. This Section applies only to contractors who are providing services to members of the public under this Agreement.
d.

Contractor shall comply with all laws relating to the provision of benefits to its employees and their spouses or domestic partners, including, but not limited to, such laws prohibiting discrimination in the provision of such benefits on the basis that the spouse or domestic part is of the same or opposite sex as the employee.
e. Discrimination Against Individuals with Disabilities The nondiscrimination requirements of 41 C.F.R. 60-741.5(a) are incorporated into this Agreement as if fully set forth here, and Contractor and any subcontractor shall abide by the requirements of 41 C.F.R. 60 741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
f. History of Discrimination
Contractor certifies that no finding of discrimination has been issued in the past 365 days against Contractor by the Equal Employment Opportunity Commission, the California Department of Fair Employment and Housing, or any other investigative entity. If any finding(s) of discrimination have been issued against Contractor within the past 365 days by the Equal Employment Opportunity Commission, the California Department of Fair Employment and Housing, or other investigative entity, Contractor shall provide County with a written explanation of the outcome(s) or remedy for the discrimination prior to execution of this Agreement. Failure to comply with this Section shall constitute a material breach of this Agreement and subjects the Agreement to immediate termination at the sole option of the County. g. Reporting; Violation of Non-discrimination Provisions Contractor shall report to the County Manager the filing in any court or with any administrative agency of any complaint or allegation of discrimination on any of the bases prohibited by this Section of the Such duty shall include reporting of the filing of
any and all charges with the Equal Employment Opportunity Commission, the California Department of Fair Employment and Housing, or any other entity charged with the investigation or adjudication of allegations covered by this subsection within 30 days of such filing, provided that within such 30 days such entity has not notified Contractor that such charges are dismissed or otherwise unfounded. Such notification shall include a general description of the circumstances involved and a general description of the kind of discrimination alleged (for example, gender-, sexual orientation-, religion-, or race-based discrimination).

Final adjudication in an appropriate forum determining that a violation of the non-discrimination provisions of this Agreement occurred, shall be considered a breach of this Agreement and subject the Contractor to penalties, to be determined by the County Manager from among the following:

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7 i. termination of this Agreement; and/or
ii. liquidated damages of $2,500 per violation; and/or
iii. no penalty based on the County Manager determining that the incident does not warrant further action; and/or
iv. imposition of other applicable civil remedies and sanctions as provided by law.

To effectuate the provisions of this Section, the County Manager shall have the authority to offset all or any portion of the amount described in this Section against amounts due to Contractor under this Agreement or any other agreement between Contractor and County. h. Compliance with Living Wage Ordinance
As required by Chapter 2.88 of the San Mateo County Ordinance Code, Contractor certifies all contractor(s) and subcontractor(s) obligated under this contract shall fully comply with the provisions of the County of San Mateo Living Wage Ordinance, including, but not limited to, paying all Covered Employees the current Living Wage and providing notice to all Covered Employees and Subcontractors as required under the Ordinance.

13. Compliance with County Employee Jury Service Ordinance Contractor shall comply with Chapte
shall have and adhere to a written policy providing that its employees, to the extent they are full-time employees and live in San Mateo County, shall receive from the Contractor, on an annual basis, no fewer than five days of regular pay for jury service in San Mateo County, with jury pay being provided only for each day of actual jury service. The policy may provide that such employees deposit any fees received for such jury service with
the fees received for jury service in San Mateo County. By signing this Agreement, Contractor certifies that it has and adheres to a policy consistent with Chapter 2.85. For purposes of this Section, if Contractor has no employees in San Mateo County, it is sufficient for Contractor to provide the following written statement to County:
certifies that it has no full-time employees who live in San Mateo County. To the extent that it hires any such employees during the term of its Agreement with San Mateo County, Contractor shall adopt a policy The requirements of Chapter 2.85 do
-hundred
this Agreement is amended such that its total value meets or exceeds that threshold amount.

14. Retention of Records; Right to Monitor and Audit
(a) Contractor shall maintain all required records relating to services provided under this Agreement for four (4) years after County makes final payment and all other pending matters are closed, and Contractor shall be subject to the examination and/or audit by County, a Federal grantor agency, and the State of California.
(b) Contractor shall comply with all program and fiscal reporting requirements set forth by applicable Federal, State, and local agencies and as required by County including additional audit requirements as set forth herein.
(c) Contractor agrees upon reasonable notice to provide to County, to any Federal or State department respective audit agencies access to and the right to examine all records and documents necessary to

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8 determine compliance with relevant Federal, State, and local statutes, rules, and regulations, to determine compliance with this Agreement, and to evaluate the quality, appropriateness, and timeliness of services performed.
(d) County agrees that if any entity or person makes a request under the California Public Records Act (CPRA) or an analogous federal, state, or local law or regulation to the County or a Participating City, of which County is aware, for documents or records possessed by Contractor but not by the County or Participating City, relating to this Agreement, or documents that Contractor submitted in its response to the request for proposals related to this Agreement and marked confidential, or documents related to the negotiation, or finalization of this Agreement, County will notify Contractor of such request. If Contractor fails to respond within 72 hours, Contractor shall be deemed to stipulate that the requested documents are subject to disclosure pursuant to the request and Contractor shall immediately thereafter make copies of the documents available to the County or a participating City, as the case may be, for disclosure to the requesting party.

If Contractor responds to the County within 72 hours of such notice by the County and asserts, in writing, that exemptions to disclosure requirements under the CPRA apply, and the County or Participating City as applicable agrees that such documents are not subject to disclosure, in whole or in part, under the CPRA, Contractor shall provide a redacted copy of the documents for County or City to disclose in lieu of unredacted documents for any documents that must be disclosed. In the event that County or the to disclosure, in order to prevent disclosure of such documents, Contractor shall promptly and in any case within ten (10) calendar days of notice of the request, seek a protective court order for non-disclosure of any such records. If Contractor fails to obtain a protective order, such documents may be disclosed by County or City. Contractor shall indemnify and hold harmless County and Participating Cities for any not subject to disclosure.

15. Merger Clause; Amendments
This Agreement, including the Exhibits and Attachments attached to this Agreement and incorporated by reference, constitutes the sole Agreement of the parties to this Agreement and correctly states the rights, dutie
In the event that any term, condition,
provision, requirement, or specification set forth in the body of this Agreement conflicts with or is inconsistent with any term, condition, provision, requirement, or specification in any Exhibit and/or Attachment to this Agreement, the provisions of the body of the Agreement shall prevail. Any prior agreement, promises, negotiations, or representations between the parties not expressly stated in this document are not binding. All subsequent modifications or amendments shall be in writing and signed by the parties.

16. Controlling Law; Venue
The validity of this Agreement and of its terms, the rights and duties of the parties under this Agreement, the interpretation of this Agreement, the performance of this Agreement, and any other dispute of any nature arising out of this Agreement shall be governed by the laws of the State of California without regard to its choice of law or conflict of law rules. Any dispute arising out of this Agreement shall be venued either in the San Mateo County Superior Court or in the United States District Court for the Northern District of California.

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9 17. Notices
Any notice, request, demand, or other communication required or permitted under this Agreement shall be deemed to be properly given when both: (1) transmitted via facsimile to the telephone number listed below or transmitted via email to the email address listed below; and (2) sent to the physical address listed below by either being deposited in the United States mail, postage prepaid, or deposited for overnight delivery, charges prepaid, with an established overnight courier that provides a tracking number showing confirmation of receipt.

In the case of County, to:

Name/Title: Lori Morton-Feazell / Health Services Manager Address: 225-37th Avenue, San Mateo, CA 94403
Telephone: 650-573-3726
Email: [email protected]
In the case of Contractor, to:

Name/Title: Anthony Tansimore / President
Address: 1450 Rollins Road, Burlingame, CA 94010-2307
Telephone: 650-340-7022 ext. 309
Email: [email protected]

18. Electronic Signature
Both County and Contractor wish to permit this Agreement and future documents relating to this Agreement to be digitally signed in accordance with Cali Administrative Memo. Any party to this Agreement may revoke such agreement to permit electronic signatures at any time in relation to all future documents by providing notice pursuant to this Agreement.

19. Payment of Permits/Licenses
Contractor bears responsibility to obtain any license, permit, or approval required from any agency for commencement of said work/services. Failure to do so will result in forfeit of any right to compensation under this Agreement.

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11 Exhibit A
In consideration of the payments set forth in Exhibit B, Contractor shall provide the following services:

I. COMMON GOALS
A. All parties agree to work on updating a new animal control ordinance during the next 12 months to include the availability of administrative citations.

B. County and Contractor will provide Participating Cities (as defined in exhibit D to this Agreement) with information about the services provided by Contractor and excluded services. In the event the County receives a complaint from an official from a Participating City regarding the quantity or quality of services provided under this Agreement, the County will promptly forward such complaint to Contractor so that the parties may make good faith efforts to promptly resolve the issue and Contractor agrees to meet with officials from the County and/or Participating Cities as may be necessary to resolve such complaints.

II. POLICIES AND PROCEDURES
A. All policies and procedures shall be developed with the goal of animal welfare, enhancing the cost efficiency and quality of services provided to the County and Participating Cities, and to reflect best practices in the industry for animal control and care.
annually submitted to a committee of County and Participating City representatives, with committee members to be designated by the County Manager or
designee. The
Contractor and committee members will work in good faith to resolve any differences or concerns regarding policies and procedures.

B. The Contractor must establish comprehensive written policies and procedures for proper care and handling of animals.

C. Such policies and procedures shall address all subjects encompassed by the scope of this Agreement, including shelter, veterinary care, and field services. Proper care includes but is not limited to, appropriate food and water, regular cleaning of kennels and cages, humane handling, veterinary care and a vaccination schedule including rabies vaccinations.

D. Contractor shall establish policies and procedures in accordance with the Guidelines for Standards of Care in Animal Shelters published by the Association of Shelter Veterinarians, ASPCA, the Humane Society of the United States, and/or other currently accepted best practices for animal sheltering. Policies and Procedures shall focus on these areas:

1. Medical Health and Physical Well-Being

2. Euthanasia

3. Environment

4. Kennels/Cages

5. Capacity for Care

6. Behavioral Health

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12 E. Contractor shall develop a written disposal procedure, and the procedure shall provide for the weekly pick up of dead animals.

F. Contractor shall create a procedure compliant with California law to ensure that animals entering the County Shelter receive vaccinations, dewormer, flea control as appropriate for their species excluding animals that are unable to be safely handled or animals that are too sick/injured to receive this treatment.

G. Contractor shall have written policies and procedures on animal placement with a goal of ensuring that non-aggressive and healthy or treatable animals that enter the County Shelter are not euthanized through redemptions, adoptions and transfers to other organizations. Policies and procedures should include guidelines for euthanasia. Terms used in this subsection are to be interpreted in accordance with currently enacted California law.

H. Contractor shall have a procedure addressing how Animal Control Officers will handle complaints and the procedure shall include a benchmark for the time it takes between receiving and closing a complaint.

I. Contractor shall have comprehensive written policies and procedures established for proper care and handling of animals to include emergency response procedures, how animals will be placed into vehicles, how animals will be protected from the heat and cold inside vehicles, and how vehicles will be clean and disinfected.

J. Contractor shall have and apply written disease prevention and response policies and procedures.

Disease response procedures shall include measures to minimize transmission to unaffected animals or people and should ensure appropriate care of the affected animals. Procedures should include a treatment plan where decisions are based on a range of appropriate criteria, including the ability to safely and humanely provide relief, duration of treatment, prognosis for recovery, the likelihood of placement after treatment, the number of animals who must be treated and the expense of treatment and resources available for such treatment.

K. Contractor shall have comprehensive written policies and procedures on Veterinary Medical Services. Policies and procedures shall address proper care of injured and sick animals and be L. To the extent any of the terms of this Agreement are preempted by State law with regard to animal care, custody, transfer, euthanasia, and/or treatment, the parties agree that the terms of this Agreement shall continue to apply to full extent possible in conformity with State law.

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13 III. SHELTER SERVICES
A. Receiving animals
Contractor will:

1. Hold lost and stray animals for the requisite time period as required by State law or County ordinance or other applicable local ordinance prior to adoption, owner redemption, release to a partner organization, euthanasia, or other disposition.

2. Ensu
beginning at intake and regularly thereafter. If the animal is too unsafe to handle to have its health status evaluated a visual evaluation may be done by staff.

3. Ensure all animals are scanned for a microchip and checked for other identification when entering the County Shelter and ensure staff enter into the Chameleon (or any successor system) software that the animal was checked for ID. Animals that are unsafe to be scanned for a microchip may be excluded.

4. Solicit information on impounded stray animals.

5. 6. Provide shelter and care for domestic animals under rabies quarantine, and dangerous or vicious animal investigations, according to the applicable City/County ordinance and/or State law.

7. Contractor will immediately notify County Public Health personnel at 650.573.2346, 8am- 5pm, M-F or 650.363.4981 after hours/holidays (or at such other numbers as may be designated in writing, from time to time).

8. If the Contractor plans on using drop boxes for after-hours intake, the drop boxes must be checked at least every hour during the hours that drop boxes are utilized for animal intake.

B. Care of animals
Contractor will:

1. Provide shelter and care for San Mateo County stray and unwanted animals 24 hours a day, 7 days a week, with public service hours designed to benefit the public and facilitate the services established in this Agreement, including coordination with other agencies (state and local governments, or adoption partner organizations, non-profit animal services organizations, etc.) where appropriate.

2. Provide services as required by the State of California governing shelters for animal care, treatment, holding periods, and placements and dispositions.

3. Microchip all animals designated as Dangerous prior to release if medically appropriate and owner is compliant. In the instance of a non-compliant owner, Contractor shall attempt at the first annual inspection of the ow
has in fact been microchipped as required by County Ordinance and shall report their findings to County in a timely fashion.

4. Provide animal food that meets nutritional and medical needs of animals.

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14 5. Contractor will make a best effort to have the County Shelter open by 11 am each day, except holidays (as noted in Attachment L - Peninsula Humane Society Holidays), with all animal areas intended for public access clean and ready for the public to enter.

6. Provide County representatives with a master schedule for Animal Care staff upon request.

C. Owner-surrendered animals
Contractor will:

1. Provide pet owners with a handout(s) describing alternative solutions to surrender and other resources to owners who express a desire to surrender their pets. That handout should include contact information for non-profit shelters and rescue groups in the Bay Area, as well as information about pet food pantries, low cost veterinary care, etc.

2. List alternatives to surrendering a pet
website.

D. Identifying animals
Contractor will:

1. Make legally required and additional efforts
including, at a minimum, full microchip body scanning of domestic animals for identification chips, tracing microchips, licenses, rabies tags and other identification, and making several documented attempts in multiple ways (e.g. phone, email, and/or mail) to notify the owner in an attempt to return the animal to its owner prior to any other disposition. Maintain acumen on and utilize developments in the field that might provide .

E. Evaluating animals
Contractor will:

1. Ensure that all healthy, non-aggressive, and treatable animals have a plan for a live outcome.

2. Begin assessment of behavior at the time of intake of the animal. An overall behavior assessment considers all of the information gathered about the animal, including history, behavior during shelter stay, and formal evaluation.

3. Provide and apply the criteria and evaluation system that will enable objective evaluations for animals.

4. Evaluate all breeds equally to determine if they can be adopted, require behavior modification, or allow a partner agency to take the animal prior to euthanasia pursuant to State law.

5. Maintain evaluation records. Document the procedure for each animal in the Chameleon software system (or any successor system). If any paper records are also kept, retain the records for seven (7) years after disposition of animal.

6. Perform kennel enrichment programs to reduce stress for sheltered animals.

7. Place adoptable animals up for adoption or transfer.

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15 8. Record all incidents or reports regarding a history of aggressive behavior along with the context in which they occurred.

9. Ensure staff is trained to recognize body language and other behaviors that indicate animal stress, pain and suffering as well as behaviors that indicate successful adaptation to the shelter environment.

10. Monitor animals daily in order to detect trends or changes in well-being and respond to their behavioral needs.

F. Length of stay of animals
Contractor will:

1. County Shelter. Both positive outcomes and
cost of sheltering must be considered.

2. Provide the process to ensure stray and owner-surrendered animals will not remain in the County Shelter more than three (3) weeks past the State law-mandated holding period.

G. Rabies testing/exposure
Contractor will:

1. Immediately provide San Mateo County Health personnel with contact information for relevant Contractor staff in accordance with State and County requirements when there is

2. Ensure all staff members are trained to identify potential rabies exposures and understand the regulations that apply to reporting and managing bites to humans and animals.

3. Provide for testing of animals for rabies pursuant to the current California Rabies Compendium. This requires the decapitation of animals and transport of the head or bat to the San Mateo County Public Health laboratory for testing.

4. Ensure that that the rabies specimen is transported to the San Mateo County Public Health Laboratory within 48 hours of the animal entering the County Shelter or of being euthanized (weekends and holidays excluded).

5. Ensure that for every animal that comes into the County Shelter, staff will identify possible rabies exposures; everyone presenting an animal shall be asked if the animal has bitten anyone within the last 10 days or had any contact with wildlife.

6. Make certain all incoming animals are examined for bite wounds; any animals who have potentially been exposed to rabies shall be managed in accordance with the California Rabies Compendium and in consultation with state and local health authorities.

7. Ensure that staff funded by contract who routinely work with companion animals or wildlife are offered pre-exposure vaccinations against rabies in accordance with recommendations of the Advisory Committee in Immunization Practices.

H. Disposal of dead animals
Contractor will:

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16 1. Accept dead animals brought to the County Shelter by County residents, City and County municipalities, or Caltrans and Contractor shall dispose of such animals.

2. Dispose of dead animals in a lawful manner using an appropriately qualified and licensed disposal company or method.

3. Develop a written disposal procedure that will include at least a weekly pick up of dead animals.

I. Transferring animals into County Shelter

1. If the Contractor desires to transfer animals into the County Shelter from nearby Bay Area animal shelters to assist when such shelters are dealing with an emergency, such as a natural disaster, Contractor shall do the following:
a) Request written approval from the County Program Manager of Animal Control and Licensing Manager or other designated County Contract Administrator. The County will respond to such requests in writing within 3 business days. In the event of a need to house animals for another county during a disaster, the County will respond within 24 hours. If the County grants such approval, the written notice of approval will state the maximum number of animals the Contractor is allowed to transfer in pursuant to that consent based upon factors including available shelter space. Detailed documentation on an appropriate Federal Emergency Management Agency (FEMA) form will be kept to record, on a daily basis, on the number of Contractor staff caring for the animals to include hours worked, along with supplies, as well as number of days sheltered for each animal. This will allow for reimbursement if declared a federal disaster, or reimbursement from other local jurisdictions. b) Periodically, and only as space and resources allow, Contractor may purposefully transfer, house or bring into the County shelter animals from another animal shelter, partner group or agency within or outside the County to be housed in the County Shelter for the s other shelter or location only if a monthly report is sent to the Program Manager of Animal Control and Licensing or their designee outlining the number of animals transferred into the shelter along with each animal s individual animal identification number. If Contractor plans on transferring in more than 30 animals a month Contractor will obtain written approval from the Program Manager of Animal Control and Licensing or their designee. Contractor will reimburse the County and Participating Cities for the costs of vaccines, preventative care, treatment, food, facility use and maintenance, and staff time to care for these animals. The cost will be calculated by the number of days that animal is housed at the County shelter at the rate of $15 per animal per day. This rate may be adjusted annually, based on changes to Consumer Price Index and the Parties will meet and confer before the rate is adjusted. In addition to this daily rate, the Contractor will reimburse the County and Participating Cities for the actual costs of vaccines, flea treatment, dewormer, DTM cultures, canine heartworm and feline FIV/FeLV tests on a per animal basis.

The Contractor will reimburse the County and Participating Cities each quarter of the fiscal year and will provide a report in a form reasonably satisfactory to the County and Participating Cities that details the fees owed pursuant to the applicable daily rate and any other applicable costs to be reimbursed to the County and Participating Cities. This obligation to reimburse the County and the Participating Cities does not apply to situations where an animal needs to be transferred in to the County shelter where the animal is held because of a bite or potential dangerous dog designation and where the incident occurred in San Mateo County, but the animal was first taken to another animal shelter. In such cases, the animal shall
in the Chameleon software intake statistics.

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17 Contractor will also reimburse the County and Participating Cities at the rate described above and shall reimburse the County and Participating Cities for the above-described expenses for any animal impounded by the nonprofit for a Cruelty case and housed at the County Animal Shelter. Detailed notes by staff must be entered into the Chameleon database (or any successor system) and should describe the reason for the animal being transfer back into the County shelter.

2. In cases where the Contractor transfers an animal back to the County Shelter for any reason, the Contractor will pay for the care of the animal and not use contract funds or staff being paid for by the contract. Detailed notes by staff must be entered into the Chameleon database and should describe the reason for the transfer back to the County shelter.

J. Working with partner groups
Contractor will:

1. Within 6 months of signing this Agreement, develop a Partner Group application for any shelter or Partner Group that would like to apply to take animals from the County Shelter
ite.

2. Assign one (1) or more staff members to proactively contact Partner Groups and non- profit shelters in the County and throughout the Bay Area to encourage them to take animals whose medical or behavioral needs exceed available resources or who would otherwise be better served by being transferred to a Partner Group or to take animals that have been in the County Shelter for more than three (3) weeks past their stray hold or owner surrender intake date. If the Contractor desires, animals may be placed prior to the expiration of the three (3) week hold period. Contractor will decide which animals will be transferred to the Lantos Center for adoption.

3. As an alternative to euthanizing feral cats when cat caretakers are unavailable, will either 1) release the feral cats to an organization that will Trap-Neuter-Return (TNR) the cats, 2) TNR the cats themselves, or 3) develop a plan on how to handle feral cats to improve the live release rate (e.g. implementing a barn or working cat program).

K. Vaccinating, deworming, flea prevention, photos, documentation Contractor will:

1. Complete health assessments of dogs and cats within 24 hours of the animal entering the County Shelter.

2. Complete behavioral assessments of dogs and cats within 4 days of the animal entering the County Shelter (not including the day of intake). Excluded: Dangerous animals, quarantined animals, animals in protective custody, euthanasia requests, exotic animals, fowl.

3. Conduct full body microchip scans and check for other forms of identification at the time of intake for all animals that can be safely handled.

4. Provide a photograph and description of each lost animal through public outreach

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18 5. on (breed, sex, and age), health assessment, initial behavioral assessment, microchip, license, rabies, and any other pertinent information in Chameleon Data Management System (or any successor system) within 24 hours of receiving each animal.

6. Document complete behavioral assessment results in Chameleon Data Management System (or any successor system) within 4 days of receiving each animal (not including the day of intake).

7. Provide vaccinations, dewormers, and flea control when an animal enters the County Shelter as appropriate for their species, excluding animals that are unable to be safely handled or animals that are too sick/injured to receive this treatment.

L. Keeping County Shelter clean and disinfected
Contractor will:

1. Always maintain the kennel and animal care facilities in a humane and sanitary condition with a focus on these areas:
a) Cleaning and Disinfection. Use of disinfectants should be limited to those that are proven safe and effective for animal species sheltered at the County Shelter. b) Surfaces and Drainage

2. Maintain stocks of disinfectants based on accepted industry standards to preserve function and effectiveness with regards to temperature and light exposure.

3. Update all written guidelines/documentation for use of disinfectants to reflect current practices as well as industry standards/recommendations.

4. Staff and volunteers shall receive training when guidelines have been updated and documentation of training shall be maintained.

5. Take commercially reasonable measures to maintain a pest-free shelter. Contractor will enter into, pay the costs of, and monitor on a recurring and scheduled contract for pest control services in and around the County Shelter.

6. Have written information available about zoonotic diseases for visitors, adopters and foster care providers.

7. Clearly mark enclosures of animals with suspected zoonotic disease to indicate the condition and any necessary precautions.

8. Provide periodic staff and volunteer training and information on the recognition of potentially zoonotic conditions and the means of protecting others from exposure. This shall be included in the policy and procedures.

9. Ensure the public does not have unsupervised access to areas where animals are isolated for zoonotic diseases.

M. Providing enrichment
Contractor will:

1. Provide kennel enrichment programs that provide every animal with an opportunity to be socialized and reduce stress while in the County Shelter.

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19 N. Euthanasia
Contractor will:

1. Provide for the humane euthanasia and disposal of animals determined to be unhealthy, aggressive, or untreatable as determined by California law.

O. Owner-requested euthanasia
Contractor will:

1. Follow the basic matrix definition of Owner-Requested Euthanasia. The basic matrix definition of Owner -Requested Euthanasia can be found at:
https://www.shelteranimalscount.org/docs/default-
source/dataresources/sac basicdatamatrix.pdf

2. Contractor will pursue all reasonable measures to verify animal ownership prior to euthanasia.

3. Record and classify animals in the Chameleon software and in Live Release Rate owners with the specific intention of using the Owner Requested Euthanasia service.

When an owner wishes to surrender an animal for adoption and that animal is deemed unhealthy and untreatable, or aggressive
information provided by the owner and the owner elects to surrender the animal for

4. Decline to provide the owner-requested euthanasia service to treatable animals and will instead either accept and treat those animals, provide resources so the owner so they can keep and treat their animal, or refer the owner to another organization that will assist the pet owner, so they can treat the animal.

5. Offer private owner-requested euthanasia (including pet-owner witnessed euthanasia, when requested with regard to non-aggressive animals only) as a service at the County Shelter, if the animal is deemed unhealthy and untreatable, or aggressive.

P. Documentation
Contractor will:

1. Accurately complete, sign, and submit all necessary documentation of compliance in a timely manner.

Q. Adoption of animals
Contractor may:

1. Arrange adoptions onsite at the County Shelter to reduce the length of stay for animals and have other approaches to adoptions such as transferring animals from the County Shelter and moving them to their non-profit shelter or partner organizations for adoption.

There is no set number of animals that need to remain up for adoption at any point in time at the County Shelter.

Contractor will:

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20 2. Ensure that the public cannot come into contact with, or view, bite quarantine animals and aggressive animals that are considered a danger to the public.

IV. FIELD SERVICES
A. Respond to field service calls
Contractor will:

1. Respond to calls for Animal Field Services 24 hours a day, 7 days a week, 365 days a year as set forth in the below-described priority listing, unless otherwise noted below.

Notwithstanding any other provision herein, Contractor shall respond on holidays and after regular business hours (9pm-7am) to call Priority 1 and 2 categories. If no calls in those priorities are pending the staff Contractor will respond to Priority 3 and 4 calls.

2. Contractor may receive and accept requests for service in person, via phone, email, text message, voicemail or fax. Contractor will have policies and processes in place to ensure that text messages, emails, voicemails and faxes are monitored and retrieved in a routine and timely fashion.

B. Priority for Field Activities

1. Priority 1: Immediately respond to all emergency calls of the following types within one (1) hour of the receipt of the call from the reporting party:
a) Imminent threat to a person by an aggressive domestic, exotic or wild animal b) A Public Safety agency request for immediate assistance c) Possible rabid animal
d) Aggressive dog at large, or an aggressive dog that could cause harm to a human or an animal (e.g., an aggressive dog breaking out of a yard or has access off the property) e) A dog that has bitten a human or that has attacked another animal and that remains at large
f) Major injury to dog, cat, or domestic animal
g) An animal in hot car or an animal that is otherwise in immediate danger h) Dangerous animal permit violation that has occurred and the same animal remains a threat to person or property
i) Animals at large causing a traffic hazard (including livestock) j)

k) s life is in danger
l) When juveniles are present at a school grounds any bat, any aggressive animal, animal posing a risk to humans, sick or injured animals, dogs at large, or confined or trapped animal are present on the school grounds.
m) Request by a Public Safety Official or Fish & Wildlife officer to respond to a mountain lion or an escaped exotic animal that is an imminent threat to a person. Handling of these situations will be a joint response between the requestor and the Contractor. Contractor will be acting in an advisory capacity. Contractor is responsible for arranging a third party to

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21 handle, transport and/or care for exotic animals. If a third party is retained by Contractor, said third party shall have lead advisory responsibilities. Public Safety Officials and/or Contractor will determine if Fish and Wildlife need to respond to the scene. Contractor will remain on the scene with requesting Public Safety Official until situation is resolved.

2. Priority 2: Respond without unnecessary delay, within (4) hours of receipt of the call from the reporting party:
a) Dog, cat or domestic animal sick, or with minor injury b) Sick or injured wildlife
c) All non-threatening Dangerous Animal permit violations d) Dog or cat in trap
e) Animal in custody (stray confined)
f) Pack of dogs
g) Dead animal at a school between 7:00 AM and 8:00 PM (excluding holidays)

3. Priority 3: Respond without unnecessary delay within a maximum of 18 hours of receipt of the call from the reporting party and as soon as reasonably possible beforehand to the following situations:
a) Animal at large (non-aggressive and non-threatening) in violation of local ordinance b)

c) Reports of animal bites or attacks where there is no longer an animal at large which is an immediate threat to persons or property.
d) Dead animal pick-up
e) Animal bite quarantines

4. Priority 4: Respond without unnecessary delay within 24 hours of receipt of the call from the reporting party:
a) Stray patrol request
b) Owned animal for relinquishment (based on special circumstances or special hardship situation)

5. Priority 5: If there are no calls pending in the other priority categories:
a) Officers will patrol City and County parks and neighborhoods in areas accessible by

6. Ensure that Animal Control and Humane Officers shall impound stray or confined dogs and cats and return them to the owner in the field, or transport to the animal to the shelter, as deemed appropriate by the Officer.

7. Provide a master schedule for Animal Control staff.

C. Enforcement of state and local animal control laws; Municipal code violations Contractor will:

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22 1. Enforce all County and City ordinances pertaining to animals as outlined in Chapters

6.04, 6.12 and 6.16 of Title 6 of the San Mateo County Ordinance Code and enforce state statutes where applicable, except for number of animals per household or barking dogs, which are referred to the respective overseeing agency (code enforcement or law enforcement).

2. Uniform Ordinances and Citation Authority. County shall encourage the Participating City jurisdictions shown on Exhibit D to adopt and maintain animal control ordinances and fee schedules that are materially equivalent to the County control ordinance and fee schedule. The animal control ordinances for all jurisdictions shown on Exhibit D should be substantially the same as the provisions of Chapters 6.04,

6.12, and 6.16 of Title 6 of the San Mateo County Ordinance Code, as amended, to be effective within the city limits. The fee schedule shall be the same as outlined in Chapter

6.04.290 of the San Mateo County Ordinance Code.

3. Enforcement of city ordinances which differ materially from the County ordinance need not be enforced by Contractor unless Contractor agrees that the ordinance does not conflict with its mission, and the city and Contractor mutually agree on the cost of services. Participating Cities agree to provide notice to Contractor of any changes to their City codes that would relate to additional or different Contractor responsibilities under this Agreement.

4. Upon request by a Participating City, the County, or residents of a Participating City or the unincorporated County, investigate complaints of animal related public nuisances, to those ordinance code violations enumerated in Chapter 6.04 of Title 6 of the San Mateo County Ordinance Code and similar city ordinances, with the exception of complaints regarding barking dogs.

D. Citations
Contractor will:

1. Develop a voidable animal license citation process for license violations, that affords the animal owner 30 days in which to register for a license and have the citation voided.

Specifically, on all complaints involving stray or loose animals, municipal complaints and quarantines etc., if the animal owner living in San Mateo County does not have their animal licensed in San Mateo County, the
ACO will issue a
voidable license citation to the animal owner.

2. Ensure that ACO/Humane Officers issue administrative and non-administrative citations for City, County or State violations. Written warnings can be issued for first offense minor violations only if the ACO/Humane Officers follow up within two weeks to ensure compliance with the written warning.

3. Record all citations and written warnings in the Chameleon (or any successor system) software system.

E. Impoundment of animals
Contractor will:

1. Impound all dogs caught at large, scan all dogs and cats, that are safe to handle, for microchips in the field and provide for field return to owner as deemed appropriate by the Animal Control Officer.

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23 2. Except when responding to a Priority 1 or Priority 2 call or when responding to a Priority 3 or Priority 4 call in order to meet expected response times, ensure that when Animal Control Officers observe a violation of the Participating City or County ordinance, the Animal Control Officer will stop, contact the animal owners, and take appropriate actions, such as a written warning for first offense, or the issuing of a citation for subsequent violations.

3. Investigate and follow up with impoundment, citation, search and seizure warrant for animal bites, vicious/dangerous animals, and attacks in conjunction with respective City Attorney or County Counsel and/or County District Attorney.

4. Contractor shall impound animals in the regular course of its enforcement of City and County ordinances as necessary to protect the safety of persons and property, or the animal. In addition to its ordinary impoundment responsibilities under this Agreement, if Contractor receives a specific request from a City and/or County law enforcement agency, Contractor shall promptly impound any animal, whether the animal is on public or private property. Contractor shall obtain any necessary consent or warrant as required by law for all impoundments. In exigent circumstances, in which a warrant is not required because personal or public safety is at imminent risk, Contractor shall impound the animal immediately. However, in the event that Contractor determines that a warrant is necessary for the impoundment, Contractor shall promptly seek such warrant and take all steps necessary to ensure that the animal is secured in such a manner that it poses no threat to the safety of any person pending the impoundment.

In those limited situations in which Contractor reasonably believes that there is no violation, seizure is unlawful and there are no grounds for seeking a warrant despite the request by City or County law enforcement,
respective City (or County Sheriff or designee if applicable) and the County Animal Control Manager or designee, if available within one hour. If the City or County representatives are not available and/or there is still disagreement, and City or County law enforcement still requests impoundment, City or County law enforcement will seize the animal, and Contractor with thereafter take custody of the animal and impound the animal at the shelter. In these situations only, if the City or County law enforcement officer believes that a warrant should be applied for, but Contractor does not believe there are grounds for such warrant, the law enforcement officer shall supply the affidavit for such warrant and, at the request of the City or County law enforcement officer, Contractor shall seek the warrant from the court.

5. Contractor shall not release any impounded animals unless the owner of such animal, or another individual with express verbal or written authority from the owner to pick up the animal (and such authority has been directly conveyed to Contractor from owner), the relevant impoundment, emergency
medical treatment, and licensing/permit fees to redeem said animal. Fees may be billed under certain circumstances as outlined in Exhibit A. - VI. Operations D. Administration
1 Financial Systems.

F. Transport of sick, injured animals
Contractor will:

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24 1. Ensure the transfer of any injured or sick animals to the animal shelter or veterinary emergency hospital, or ensure that the owner (if present) of the animal seeks medical treatment.

G. Field euthanasia
Contractor will:

1. Ensure that if euthanasia is necessary for a sick or injured wild animal while it is in the field, the euthanasia shall be conducted by trained personnel with necessary equipment.

This service shall be available twenty-four (24) hours a day, seven (7) days a week, 365 days a year.

H. Investigations for animal bites, dangerous & vicious animal cases Contractor will:

1. Conduct thorough investigations of dangerous or vicious animals, which shall include interviewing witnesses, collecting evidence, writing reports, taking photos, requesting related information and securing search warrants to impound a vicious or dangerous dog, making initial designations as dangerous or vicious, and testifying at hearings. This investigation should be completed, and the report and all supporting information presented to the County, at least three (3) calendar days ahead of the scheduled hearing. will follow the applicable
County and Participating City ordinances.

2. Investigate municipal code violation complaints within the jurisdictional boundaries of the Participating Cities and the unincorporated County
as outlined herein. This includes, but is not limited to, interviewing witnesses, collecting evidence, taking photos, writing reports, requesting related information and securing search warrants, issuing citations, and participating in hearings or court proceedings as needed for potential impoundment and/or prosecution. Officers will work closely with the City Attorney or County District Attorney as applicable.

I. Removal of dead animals
Contractor will:

1. Remove dead animals from the public right-of-way, except freeways and/or highways, which are maintained by CALTRANS.

2. Remove stray dead domestic animals from private property for no charge.

3. Remove owned domestic dead animals at the request of owner with a charge to the member of the public requesting the service, as set forth in the Fee Schedule. All such fees collected by the Contractor shall be remitted to the County.

4. Pick up and dispose of any dead animal on any street, sidewalk, school, or other public property.

5. In cases where animal contact meets the criteria for rabies testing, pick up dead or live wildlife on private property. In cases where animal contact meets the criteria for rabies testing, the Contractor will follow the rabies testing protocol.

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25 6. Dispose of dead wildlife or domestic dead animals that are brought to the shelter. If a commercial wildlife removal or pest company wants to dispose of dead animals, they will have to enter into a contract with the County to pay for disposal fees.

7. If Contractor is unable to safely remove a dead animal, Contractor will hire a qualified third-party using contract funds to remove the dead animal.

J. Quarantine of animals
Contractor will:

1. Quarantine biting animals and enforce State Codes, California Rabies Compendium, and County guidelines relating to rabies control. This includes providing state-mandated rabies clinics.

2. Work with San Mateo County Health to jointly determine when an in-home bite quarantine is appropriate and will be made available.

K. Dispatch
Contractor will:

1. Provide radio dispatching to the field between the hours of 8:00am and 6:00pm on Monday through Friday and 8:00am and 5:00pm on Saturday, Sunday, and Holidays.

2. County shall provide radio dispatching to Contractor between the hours of 6:00pm and 8:00am Monday through Friday and 5:00pm and 8:00am Saturday, Sunday, and Holidays. The Contractor will pay the annual cost for County Radio Dispatch using funds paid to Contractor pursuant to this Agreement.

3. Have a system for phone calls to roll to another person in order to answer calls from the residents for the County. If there is more than one (1) Dispatcher on shift, the phone lines will be set up so the calls coming in roll between the multiple phones.

4. Have a line for law enforcement, fire, and other government officials to call on at all times when the contractors dispatch is open if they need service from the Contractor.

5. County shall maintain County-owned radio equipment as denoted in Attachment M County-Owned Radio Equipment.

V. VETERINARY MEDICAL SERVICES
A. Provide veterinary care for animals
Contractor will:

1. Make medical decisions that balance both the best interest of the individual animals requiring treatment and the County Shelter population.

2. Ensure that the County Shelter medical services include, but are not limited to: animal exams, vaccinations, microchipping, dispensation of medications, disease prevention, surgeries (e.g. enucleations, amputations and wound repairs), emergency care of injured animals, euthanasia and coordination with other local, state and national agencies.

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26 3. Ensure that medical staff regularly monitor the status of individual animals and the population as a whole.

4. Have and apply written disease prevention and response policies and procedures.

Disease response procedures should include measures to minimize transmission to unaffected animals or people and should ensure appropriate care of the affected animals.

Procedures should include a treatment plan where decisions are based on a range of appropriate criteria, including the ability to safely and humanely provide relief, duration of treatment, prognosis for recovery, the likelihood of placement after treatment, the number of animals who must be treated and the expense and resources available.

5. Ensure that there is preventive health care appropriate for each species and include protocols that strengthen resistance to disease and minimize exposure to pathogens.

6. Ensure that medications and treatments are only administered with the advice of a veterinarian or in accordance with written protocols provided by a veterinarian, and all drugs are dispensed in accordance with federal and state regulations.

7. Whenever possible, ensure all veterinary care and treatments are recorded in Chameleon (or any successor system).

8. Microchip and spay/neuter all animals for adoption prior to pick up by new owner, as required by law, unless a veterinarian determines the procedure is not safe for the a

9. Have written policies regarding care and treatment of injured and sick animals and that are in alignment with State or local laws and address.

B. Veterinarian medical licensing/registration
Contractor will:

1. Maintain current premise permits and meet all veterinary licensing requirements as specified by the California Veterinary Medical Board and California and federal law.

2. Maintain licensure to dispense and supply shelter and field services staff with the controlled substances necessary for performance of field captures and euthanasia, including the monitoring and security of such substances.

3. Ensure that veterinary staff meet certification and/or license requirements set forth by the State of California. Staff includes veterinarians, registered veterinary technicians, and other licensed or certified personnel.

C. Medical examination, treatment, and medication
Contractor will:

1. Ensure that the veterinary staff 1) perform a medical examination upon arrival for all sick/injured animals, 2) direct and monitor the care of injured and/or sick animals, 3) adheres to and directs procedures to reduce or respond to the outbreak of infectious diseases, and 4) provide a medical exam for all animals (except those needing emergency care) within 24 hours of arriving at the shelter.

2. Provide for laboratory services including stool examinations, cytology, urine analysis, heartworm tests, FELV/FIV tests, electrolytes measurements, and blood counts, among other testing.

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27 3. Ensure adequate and appropriate administrative controls are in place to monitor medications and medical supplies.

VI. OPERATIONS
A. Personnel

1. Staffing
Contractor will:
a) Hire personnel that are fully-qualified, authorized, licensed or permitted under applicable State and local law to perform such services.

2. Contract Funding of Staff
Contractor will:
a) Ensure all shelter, field, facilities and veterinary-related staff and managerial positions funded 100% by the Contract, spend 100% of their time working at the County Shelter, or providing other services to the County and Cities pursuant to this agreement (excluding disaster work, training, or meetings.) If one of these staff member works less than 100% of their time at the County shelter, the percentage of hours worked under the items of this Contract will be documented on a timesheet/time clock. Hours worked at another location will not be charged to Contract funds.
the County shelter and other sites, Contractor shall prioritize services denoted within this agreement. Contractor will include with the monthly invoice a report of the FTE hours worked at the County shelter by these staff members. An organization chart will be sent to the County annually that shows the Contractors entire organization including the percentages of time staff paid by the County shelter.

3. Training
Contractor will:
a) Annually provide a training plan that includes any certifications required by State laws. b) Be responsible for providing fully trained personnel in all aspects of performance, including proper animal care, animal handling, and enforcement procedures and techniques. c) Ensure all ACOs complete Penal Code 832 Arrest course or be appointed pursuant to California Corporations Code Section 14502 as Humane Officers, issue citations, receive ongoing training and maintain proper education, experience and/or certification within one (1) year of hire.
d) Ensure all ACOs pass approved baton training at earliest feasible opportunity. No ACO shall use a baton until trained.
e) Require all ACOs to be certified to perform euthanasia by injection as defined by California law. All ACOs will complete required training per state law. f) Require all staff that perform animal euthanasia to be trained pursuant to State law. g) Require staff members that have access or review documents, such as bite reports and human medical records, to complete HIPAA training.

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28 4. Volunteer Program
Contractor will:
a) Have an active volunteer program to support the Animal Care and Control program and related activities. The County encourages the use of volunteer support in all aspects of the program unless prohibited by State law. The volunteer program will be guided by policies and procedures similar to

b) Contractor should work to increase the volunteer to staff ratio as may be deemed appropriate by Contractor for specific programs.
c) Carry insurance on volunteers, including coverage for volunteers at the shelter including but not limited to their interaction with animals.
d) Outline how they will recruit and coordinate volunteers and assigned activities. e) Track volunteer hours and report numbers annually to the County. f) Outline which tasks the volunteers will be assigned to complete at the shelter.

B. V.6.4. Vehicles

1. Acquiring /Replacement
Contractor will:
a) Utilize funds paid to Contractor pursuant to this Agreement to acquire or replace vehicles.

2. Vehicle Maintenance and Repair
Contractor will:
a) Provide proof of automobile liability insurance covering all Contractor staff utilizing vehicles pursuant to this Agreement.
b) Be responsible for all vehicle maintenance and repairs to be paid out of funds paid to Contractor pursuant to this Agreement.
c) Utilize and maintain existing and replacement vehicles assigned for animal control activities.
d) Provide a quarterly maintenance and repair report listing all vehicles and the service received.
e) Ensure all vehicles receive routine maintenance as required by the manufacturer. f) Maintain all of the vehicles such that they remain in a safe, professional condition at all times. Records must be kept on all maintenance problems and mileage. g) Keep vehicles in good repair and ensure that there are no dangers to animals inside the vehicles that could cause injury such as sharp edges, gaps in doors etc. h) Clean and disinfect after an animal has been transported in the vehicle. i) Ensure all vehicles are kept clean on the inside and outside.

C. Procurement

1. Inventory

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29 Contractor will:
a) Maintain and provide to the County, within thirty (30) days of execution of this Agreement, a current inventory of all equipment paid for with non-contract Funds owned by Contractor or paid for in part with non-Contract Funds, used at the shelter and having a current fair market value of $1,000 or more. Provide to the County, within six (6) months of signing the Agreement, an inventory of all durable equipment purchased using contract funds and having a current fair market value of $1,000 or more.

2. Computer Hardware and Software
Contractor will:
a) Be responsible for the provision and replacement of County-owned hardware and software using contract funding, grants or private funds as long as all of the computer hardware located in the County Shelter purchased using contract funds is considered the property of the County. Items owned by the County will be listed in the annual inventory. b) Maintain an inventory of purchased hardware and software. c) Be responsible to provide server, internet connectivity and equipment to operate all computers within the shelter. This will include the set-up of the service for the equipment.

3. Operating Supplies
a) The Contractor shall be required to purchase all operating supplies for the purpose of any service provided under the terms of the contract with contract funds, County-directed donations or other funding sources directed solely to the County Shelter; the supplies will be and remain the property of San Mateo County.
b) County shall provide animal licensing tags for dogs, cats, animals held under a Dangerous Animal Permit, and animals designated as Service Animals.

D. Administration

1. Financial systems
Contractor will:
a) Have in place a process and have the capability to provide billing and provide activity reports to the County.
b) Contractor will not release any impounded animals unless the owner of such animal, or another individual with express written or verbal authority (such verbal authority having been conveyed to Contractor directly from owner) to represent the owner, appears at the Contractors facility, and pays all applicable impoundment, emergency medical treatment, and/or licensing/permit fees to redeem said animal. Exceptions may be made where efforts safety of its staff, volunteers or facility. Contractor will alert the program manager of Animal Control and Licensing regarding the threat of harm to the staff. c) Contractor will require license fees to be paid before the animal leaves the shelter. d) Contractor will bill the responsible party if it is reasonably determined that they cannot pay the required fees at the time an animal is released. Contractor will use every effort to confirm that the responsible party is unable to pay fees. In the case of unaltered dogs, cats and

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30 rabbits, fees will only be billed provided the responsible party agrees to have the animal spayed or neutered prior to the animal being released from the shelter. e) Fees will only be transferred to the County for billing as a last resort. Any time a responsible party is billed, the responsible party shall be provided a detailed and clear itemized list of fees, as well as a letter on San Mateo County Health Department letterhead explaining how to pay owed fees and the potential for collections actions to follow.

2. Financial Audit & Operational Audit
Contractor will:
a) Provide periodic updates on the annual external audit process, including information on the process which will be used to ensure the completion of audits. The completed written audit and opinions shall be supplied to the County by December 31st of each calendar year for the previous fiscal year.
b) Annually hire an independent auditor, who will conduct a fiscal year audit of all expenses and revenues and services noted above. The auditor must document and express an opinion on program revenues, expenses and units of service and must conduct audit in accordance with generally accepted auditing standards. The audit report shall also express an opinion regarding compliance with the financially related terms of the Agreement. c) After completion of the audit, allow County or City personnel, or consultant to speak directly with the auditors in a joint session with Contractor. d) Contractor shall use all commercially reasonable efforts to achieve economy, efficiency and effectiveness in performance of the services provided. Contractor and County will meet on occasion, as requested by County, but not to exceed more than once per year, to consider revisions which may be needed to the reporting forms created to document performance of the services provided. At any time during the term of this Services Agreement, but not to exceed one time annually, County may request, and Contractor shall provide additional detailed information concerning services performed under this Agreement for the purpose of a performance audit. The County shall make every effort to follow Generally Accepted Government Auditing Standards (GAGAS). e) At any time during normal business hours and as often as the County may deem necessary, allow the County and/or representatives of the County to observe all

staff and volunteers in all areas of the County Shelter operation. County/City and/or representatives/contractor shall reasonably conduct themselves so as to not impede regular operations or functions. At no time will the County/City and/or representatives/contractor of the County direct the work of any Contractor staff in any manner. f) At any time during normal business hours, with 24-hour notice from the County, and as often as County may deem necessary, provide to the County and/or representatives of the County records for examination with respect to all matters covered by this Agreement. Any records (e.g., personal employment) that would require notice to interested parties, shall be so noticed to the extent required by law prior to disclosure. Notice to Contractor shall not be required if the County has evidence of fraud or other misuse of contract dollars on the part of the Contractor; provided, however, that Contractor does not waive any privacy rights that individual employees may have. Nothing in this Services Agreement shall be construed as granting County any right to make copies, excerpts or transcripts of information unrelated to the Services Agreement without the prior written consent of Contractor.

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31 3. Documentation
Contractor will:
a) Maintain for at least four (4) years after contract termination, and provide to County, or authorized representatives, and/or to any of their respective audit agencies access to and the right to examine all records and documents necessary to determine compliance with relevant Federal, State, and local statutes, rules, and regulations, to determine compliance with this Services Agreement, and to evaluate the quality, appropriateness, and timeliness of services performed.
b) Maintain for at least four (4) years after contract termination, and provide to County as requested records of animals impounded including the description of animal; date of receipt; date and manner of disposition; treatment received; name and address of person who redeemed animal; and fees, charges and proceeds charged and collected for redemption.

Contractor will provide information regarding adopters and fees for those animals adopted at the County Shelter. Contractor shall record all vaccinations. c) Maintain a complete record on each animal within the Chameleon (or any successor system) database.

4. Quality Improvement
a) Contractor shall have a Quality Improvement program to ensure maintenance of key documents, reporting, scheduling services and activities, staff performance, and customer service.

E. Public services

1. Contractor agrees to convene a Participating
s Group at
a minimum of once per year over the term of this Services Agreement.

2. President of the organization, and a committee of Participating City and County elected officials upon request, at a minimum of once per year during the term of this Services Agreement to review work covered herein.

3. Contractor agrees that the President, Senior Vice President of Operations, Senior Director of Operations will meet monthly with the Program Manager of Animal Control and Licensing.

4. When the County responds to a public records request, it will also provide an exact copy to Contractor of the documents disclosed to the member of the public.

5. Contractor agrees to present an annual report and supporting documentation to the Board of Supervisors that addresses the performance of the contracted services set forth in this Agreement.

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32 6. Public services include, but are not limited to: staffing the call center, providing and running a website, reunification of lost animals with owners, animal adoptions, animal transfers to partner organizations, adoption promotions, licensing services, vaccination and microchip clinics, media inquiries, citizen complaint resolution, public education and outreach, utilization of volunteers, and coordination with other local, state and national agencies. Services also include the proper collection and handling of financial transactions associated with fees, fines, donations, and contract payments.

7. Contractor will provide quarterly communication updates to the County and Cities for public release on their websites and within social media. This should include any information for residents on services provided by the Contractor.

Contractor will:

8. Issue animal licenses and or required permits and collect applicable fees for dogs and cats that are encountered at the County shelter.

9. Provide public hours at the County Shelter as follows: Shelter will be open 7 days a week with a minimum of 8 hours per day Monday-Friday (e.g. open 11:00AM-7:00PM) and 6 hours (e.g. open 11:00AM-5:00PM) per day on Saturday and Sunday. The shelter can be closed on major holidays (see attachment L
Peninsula Humane Society
Holidays), provided, however that on such holidays, Contractor shall maintain the minimum staff necessary to care for the animals and respond to field activities. Shelter will be cleaned by 11 am and ready for public to enter during business hours.

10. Provide method(s) for customers to find and claim lost pets through the

website, call center, notification by mail and telephone.

11. Promote adoptions and licensing through a variety of outreach strategies, including public education and outreach opportunities that contribute to increasing the live release rate and decreasing pet overpopulation.

12. Ensure customers are provided with exceptional customer service by achieving a positive customer satisfaction rating according to a survey to be developed in conjunction with County approval and administered annually. The survey must include a customer feedback component to ensure continuous improvement.

13. Develop and maintain acceptance, tracking and resolution procedures for customer service complaints received regarding Animal Services. Provide initial response (e.g. phone call, email, in-person visit) to resident complaints within 48 hours of receipt, with intent to resolve within a reasonable period. County will be advised for sensitive or unusual complaints.

F. Provide monthly low-cost vaccination clinics at the shelter Contractor will:

1. Hold at least one (1) monthly low-cost vaccine clinic at the County Shelter for the residents of San Mateo County. The Contractor shall sell licenses at the monthly low-cost vaccine clinics and all fees collected at the clinic will be remitted to the County.

G. Issuing licenses
Contractor will:

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33 1. Provide online information on how pet owners can license their pets to include locations for purchase and web addresses.

2. Issue replacement tags to dog owners whose license tags are lost, stolen or damaged, for applicable fee.

3. License and/or issue required permits and collect for County all applicable fees for all dogs and cats that are encountered at the County Shelter as required by applicable ordinance.

4. Issue a one (1) or three (3) -year option for dog licenses to the general public as required by applicable ordinance/law and collect applicable fees for County.

5. Provide an online option on the
website (https://www.petdata.com/ URL
etData, Inc.) to license or renew animal
licenses.

6. Properly handle the collection, deposit, remittance, and refund of all money associated with service fees, fines, and contract payments.

7. Collect all fees documented in the ordinances.

8. Contractor shall remit to the County monthly any and all fees collected, pursuant to ordinance, as well as, vaccine and microchip clinic fees, and animal licensing fees.

H. Software
Contractor will:

1. Utilize the Chameleon (or any successor system) software and database animal sheltering information system for the purpose of tracking all animal intakes and dispositions, behavioral notes, all medical conditions and treatment (with the exclusion of some medical notes that are unable to be added to the database and can be handwritten), notes made by volunteers may be hand written, animal control field activities, animal control citations and written warnings, animal bites and bite quarantines and other data relevant to the management of the animal services operation. Contractor shall provide copies to the Participating Cities/County or contractor all written notes as well as data within the Chameleon (or any successor system) software upon request.

2. Be responsible for paying all of the Chameleon (or any successor system) software system fees for work related to the contract, including the County licenses, using contract funds. The Chameleon (or any successor system) license will list San Mateo County and Peninsula Humane Society & SPCA as the database owners. In the event of contract termination or expiration, each party shall receive an exact copy of the database information, and if any technical problems arise regarding that goal, each party agrees to use best efforts to achieve this result.

3. on (or any successor system) shall be
utilized for private individuals who have adopted a pet with the intention that the animal is to be their permanent pet or the permanent pet of their friend, partner or relative. The (or any successor system) shall be utilized for Partner Group organizations and their designees that plan to temporarily hold the animal until it can be adopted to a private individual or that plan to provide a hospice type service for the animals.

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34 4. Ensure every live animal goes through an intake process where a photo and description of each animal is added to the Chameleon (or any successor system) database. Core vaccinations, deworming and any necessary flea treatment for animals to be sheltered shall also be administered and documented in Chameleon (or any successor system) during the intake process. The photos of all stray animals impounded at the County Shelter shall be made available for viewing by the public on the lost and found website page during the stray hold period. The photos of all adoptable animals past any necessary stray hold period kept at the County Shelter shall also be made available for viewing by the public on the Contractor

5. Ensure all owner contact information and attempts to contact the owners of animals wearing a license or identification tag, a microchip or any other kind of identification must be recorded in Chameleon (or any successor system). Behavior notes and all other information regarding the animal shall also be recorded in Chameleon (or any successor system).

6. Contractor will record in the Chameleon database Activity Record field responses with staff going on scene to the location of the activity differently than they will non-field responses, such as leaving phone messages, phone conversations, radio conversations, mailing letters, or any other activities performed when staff is not physically on the scene of the location of the activity. Recording field and non-field responses differently will allow accurate response reports to be generated. Response time reports for the City/County will only include field service calls when field staff is dispatch to a scene to handle a priority 1-5 call. It will include the time call was received, time dispatched, time the staff arrived on the scene and time the staff cleared the scene and what action the staff took.

7. Ensure all dogs, cats, puppies and kittens in a litter, weaned or not weaned, shall always be provided with an individual animal ID number in Chameleon (or any successor system) that is counted in both intake and outcome statistics.

I. Disaster response
Contractor will:

1. Coordinate with County in the event of a disaster/declared state of emergency.

2. Provide assistance to residents, local law enforcement, fire agencies and the County of San Mateo Office of Emergency Services to evacuate, shelter, and care for animals in the event of a disaster.

3. County

4. Work with other groups within the County during a disaster to ensure animals are safely evacuated and proper care is provided.

5. Ensure that staff or a third-party organization is available to respond to a disaster and are trained in the handling and care of all animal species within the County.

6. Ensure that each staff member responding to the disaster completes necessary FEMA forms.

7. Participate in a minimum of one (1) full-scale disaster exercise with San Mateo County Health or the Office of Emergency Services annually.

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35 8. When staffing is available, supply 1-2 staff members during disasters that can rotate into the emergency operations center as needed by the County.

9. Ensure that all staff and volunteers responding to the disaster have completed ICS 100 & 700, as well as trained to the animal care and handling standards of the Contractor.

10. Train with other non-profits and groups in the County on evacuations, sheltering set ups and communications during a disaster, etc.

J. Mutual Aid
Contractor will:

1. Respond during a disaster in other Counties when requested by the San Mateo County Emergency Operations Center. Shelter and Field services must continue to operate in San Mateo County when providing support to other jurisdictions. Contractor shall use reasonable efforts to make staff available to assist with mutual aid, as requested and, when the Contractor reasonably determines that it is unable to do so, shall promptly provide a detailed written explanation of why it is unable to do so.

2. Contractor will work directly with San Mateo County Health and EOC during a disaster for mutual aid needs or supplies.

K. Recovery
Contractor will:

1. Work with animal owners on the pickup of their animals that have been cared for during the disaster. Thirty (30) days of Shelter fees can be waived by Contractor due to the disaster and include documentation in the database. If that animal needs to be held longer and more fees should be waived, Contractor will get approval from the County.

2. For those animals that owners wish to relinquish, the Contractor will look at alternative placement options for the animals such as adoptions, foster homes, or partner groups.

3. Plan Continuity of Operations Plan (COOP)

4. Within six (6) months of signing the agreement, Contractor will create a COOP for the provision of all contracted services in the event of a natural disaster or other significant unanticipated event that might otherwise disrupt services. Plan to be provided to the County annually.

VII. REPORTING
Provider will provide the following reports as specified within the required time period.

Monthly Reports DUE

1. Live animal intake kennel statistics (counts and
percentages) by:

Animal, including dogs, cats, other domestic
animals, and wildlife, Intake type, including
owner-surrender, confiscated, stray, owner-
requested, Outcome, adoption, reclaim, transfer,
euthanasia, died, missing, owner-requested
Upon Invoicing

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36 euthanasia, etc. by Jurisdiction and summarized

2. Dead animal statistics (counts and
percentages) by: Animal, including dogs, cats,
other domestic animals, and wildlife
Upon Invoicing

3. Field pick-up and drop-off: Jurisdiction and
summarized, Patrol calls and response times by
priority to include jurisdiction of the call and
outcome
Upon Invoicing

4. Field activities response times are to be
calculated from the time of the call for field
service to when the Animal Control Officer arrive
on the scene of the field activity. Report should
include the minimum time, maximum time,
average time, targeted time percentage per
priority, both summarized and by jurisdictional
location, and results.

Upon Invoicing

5. List of citizen complaints by jurisdiction and
category, timeline for resolution, and associated
outcome.

Upon Invoicing

6. Number of citations issued, categorized by
ordinance and jurisdiction.

Upon Invoicing

7. Number of voidable license citations issues
and number voided with the purchase of a
license.

Upon Invoicing

8. Revenues collected by jurisdiction and type
and summarized.

Upon Invoicing

9. Financial reports reflecting budget to actual
comparison information for revenues and
expenditures by line item. As an addendum to the
financial report, a narrative outlining any
foreseeable issues or operational changes that
the Contractor believes may be necessary for
approval by the County.

Upon Invoicing

10. Staff report on FTE percentage of hours
spent at the County shelter.

Upon Invoicing

Quarterly Reports Due

1. License sales performed by Contractor by
species and type and jurisdiction with summary.

Upon invoicing for January, April, July, October

2. Rabies vaccination and microchipping clinics
statistics, with summary of total vaccinations
administered by species and type.

Upon invoicing for January, April, July, October

3. Dangerous & vicious animal cases by
jurisdiction and outcomes.

Upon invoicing for January, April, July, October

4. Animal Control/Humane Officer training Upon invoicing for January, April, July, October

5. Humane Investigation report to include number
of calls, contacts, notices, citations, and number
of cruelty/neglect cases submitted to the District
Attorney/City Attorney for prosecution with
outcome.

Upon invoicing for January, April, July, October

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38 the following year.

13. Current policy and procedures (SOPs). Prior calendar year upon invoicing for February

14. Contractor will notify the County by January
31st of each year the number of bite quarantines
handled for the past calendar year, broken down
by city, compared to the average number of
quarantines for the prior three (3) calendar years
and include data on in-home vs. shelter.

Contractor will provide statistical information to
the Animal Control & Licensing Manager
sufficient to allow for completion of the Local
Control Rabies Activity Report required by the
State of California. The past years rabies
information to be provided to the County no later
than February 15th of each year.

January 31st and February 15th for prior calendar year

15. Provide the County with an inventory list of
County owned equipment.

Prior calendar year upon invoicing for February

16. Number of spay/neuter surgeries provided to
San Mateo County residents, transfer partners
and shelter animals, number of spay/ neuter
surgeries provided to residents outside of San
Mateo County, divided by category, and total
spay/neuter surgeries.

Prior calendar year upon invoicing for February

17. Humane Investigation report to include
number of calls, contacts, notices, citations, and
number of cruelty/neglect cases submitted to the
District Attorney/City Attorney for prosecution with
outcome.

Prior calendar year upon invoicing for February

18. Number of volunteers, hours and tasks
performed.

Prior calendar year upon invoicing for February

19. Provide the County with an itemized list of all
County fees collected.

Prior calendar year upon invoicing for February

20. Number and type of disaster trainings
conducted, both within their organization and with
other groups in the County.

Prior calendar year upon invoicing for February

21. Contractor to provide annually a detailed
outline of what they will provide or do for kennel
enrichment for all animals housed at the shelter.

Prior calendar year upon invoicing for February

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39 VIII. PERFORMANCE MEASURES
Incentive Performance Measures

1. 85% of stray and owner-surrendered animals that go through their stray hold will be moved to a positive outcome within three (3) weeks of entering the shelter. Detailed description of reasons for not meeting this objective is required for animals not moved within three (3) weeks (with the emphasis looking to improve the positive outcome over the duration of the contract). Dangerous animals, quarantined animals and animals in protective custody are excluded.

2. 95% of rabies specimens will be delivered to the San Mateo County Public Health Laboratory within 48 hours of arriving at the shelter. Detailed description is required in the notes in the Chameleon (or any successor system) software for animals not delivered within 48 hours

3. 95% of all animals entering the shelter will be administered vaccinations, dewormer, and flea control as appropriate for their species.

4. All animals receive a health assessment within 24 hours of the animal entering the shelter.

5. All dogs and cats receive an equitable full behavioral assessment no longer than 96 hours of the animal entering the shelter (not including the day of intake). Detailed description is required for animals not receiving a complete behavioral assessment. Excluded: Dangerous animals, quarantined animals, animals in protective custody, euthanasia requests, exotic animals, and fowl.

6. 95% of all priority 1 calls are responded to within 1 hour of the reporting party calling Dispatch.

7. 95% of all priority 2 calls are responded to within 4 hours of the reporting party calling Dispatch.

8. 90 % of all priority 3 calls are responded to within 18 hours of the reporting party calling Dispatch.

9. 85% of all priority 4 calls are responded to within 24 hours of the reporting party calling Dispatch.

10. Monthly reporting of the number of citations issued to animal owners. A detailed explanation is required for ±15% variation in the measure.

11. Monthly reporting of the number of citations voided due to license purchase.

12. Provide monthly reporting on the number of animals euthanized in the field by species type and jurisdiction.

13. 100% of investigative reports including available witness statements, photos, videos, veterinarian bills, medical bills, bite reports, and police reports to the County within 3 calendar days prior to a hearing, excluding weekends and holidays.

14. 90% of dead animals are removed within 18 hours.

15. 90% of all quarantines will be responded to within 18 hours of the reporting party either calling Dispatch or a faxed bite report being received.

16. Dispatchers answer 90% of calls to Dispatch in less than 2 minutes and have no more than a 10% abandoned call rate.

17. Contractor will report quarterly and annually how many cruelty cases have been investigated and the number of cases sent to the District Attorney or City Attorney for prosecution.

18. All live animals entering the shelter with a non-urgent medical issue are examined by veterinarian/technician within 24 hours. Examinations may be visual for animals that are unsafe to handle. A detailed explanation is required for ±10% variation in the measure.

19. All officers will be trained as per state law within 1 year of hire date.

20. All staff that have access to human medical documents must be HIPAA trained by the Contractor within 30 days of hiring.

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40 21. Provide initial response (e.g. phone call, email, in-person visit) to resident complaints within 48 hours of receipt, with intent to resolve within a reasonable period. No more than a 10% variance

22. 5% increase in the number of pets receiving a rabies vaccination at monthly vaccine clinic based upon

23. Number of pets receiving a license during the vaccine clinics shall increase 10% each year by using a baseline the prior fiscal year and for each consecutive year throughout the term of the contract.

24. Contractor shall only report out for response times those field activities logged into Chameleon (or any successor system) those that are dispatched to field staff and when they arrive on scene to the location of the activity. If other field services activities, such as phone calls, emails or text messages are logged into Chameleon (or any successor system) they will not be counted in the response time report.

25. Written audit and opinions shall be supplied to the County by December 31st of each calendar year for the previous fiscal year.

Non-Incentive Performance Measures

26. All received animals will receive a microchip scan. Detailed description is required for animals not receiving a microchip scan

27. Contractor to provide annually a detailed outline of what they will provide or do for kennel enrichment for all animals housed at the shelter.

28. Contractor will have written policies and procedures on euthanasia with a goal of ensuring that non-aggressive and healthy or treatable animals that enter the shelter system are not euthanized and that such animals are given a positive outcome through redemptions, adoptions and transfers to other organizations.

29. Contractor will have comprehensive written policies and procedures on Field Services. Policies and procedures should include proper care and handling of animals, emergency response procedures, how animals are placed into the vehicle, how officers will keep animals protected from the heat and cold in their vehicle, and standards for cleaning and disinfecting vehicles.

30. Contractor will have comprehensive written policies and procedures on Veterinary Medical Services. Policies and procedures should include proper care of injured and sick animals

31. All staff that will be euthanizing animals shall be trained per state law prior to performing euthanasia.

32. All staff and volunteers that will be responding to or caring for animals during a disaster shall take the ICS 100 & 700 online classes.

33. Contractor will be 100% in compliance with documentation outlined in this contract of animals entering the shelter. The County program manager of Animal Care and Control may conduct annual reviews of animal records.

34. Contractor shall maintain books, records, reports and accounts adequate to allow County and/or the auditor to fully evaluate, ass
contract funds under the Agreement, and allow inspection of same by County at any time with 24 hour notice, as outlined in this Agreement

35. Contractor shall use reasonable efforts to make staff available to assist with Mutual aid, as requested and, when the contractor reasonably determines that it is unable to do so, it shall promptly provide a detailed written explanation of why it is unable to do so:

36. Contractor will have comprehensive written policies and procedures on the Volunteer Program.

Contents of the policies and procedures should include, but not be limited to, the application form and process, job descriptions, selection and supervision, orientation and training, performance reviews, outline allowable and non-allowable activities, and a process for dismissal.

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41 Exhibit B
In consideration of the services provided by Contractor described in Exhibit A and subject to the terms of the Agreement, County shall pay Contractor based on the following fee schedule and terms:

The total amount that the County shall be obligated to pay for services rendered in this agreement shall not exceed THIRTY TWO MILLION FIVE HUNDRED FORTY EIGHT THOUSAND NINE HUNDRED EIGHTY NINE DOLLARS AND NINETY ONE CENTS ($32,548,989.91). The county shall pay the contractor in accordance with the following terms:

A. Budget

1. Fiscal Year and Amount
a) 2021-22: $6,189,290.95
b) 2022-23: $6,327,480.28
c) 2023-24: $6,499,455.67
d) 2024-25: $6,674,024.00
e) 2025-26: $6,858,739.01

2. All funds paid to Contractor pursuant to this Services Agreement shall be used by the Contractor to meet its obligations herein.

3. A detailed proposed budget is included as Exhibit F.

4. An additional amount of $100,000 annually will be included in the total budget to provide an incentive. Ability to access incentive funds will be determined based on:
a) Should the Contractor achieve all 25 of the incentive performance measure targets the Contractor will receive 100% of incentive ($100,000).
b) Should the Contractor achieve 90% (23) of incentive performance measures the Contractor will receive $75,000.
c) Should the Contractor achieve 80% (20) of incentive performance measures the Contractor will receive $25,000.

B. Incentive Money

1. Incentive money is to be used to benefit the animals in San Mateo County (i.e., additional micro-chipping & vaccine clinics, mobile spay and neuter, disaster equipment, etc.) and Contractor will provide a summary report on how the incentive money was spent.

C. Cost Overruns

1. During any fiscal year of this Services Agreement, if the costs necessary and incidental reasonably anticipated, Parties hereto shall meet to discuss what steps should be taken.

In no event shall the County provide additional reimbursement for costs overruns without

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42 2. If county or state laws are passed during the term of this Services Agreement that require a greater level of service, County agrees to negotiate in good faith with Cities and Contractor to reimburse Contractor for additional costs associated with implementing the new laws. Should such amendments result in significantly increased costs to Contractor, Parties agree to negotiate in good faith to agree on appropriate reimbursement. If Parties are unable to agree on reimbursement costs, Contractor shall document the increased costs and submit to the County Controller. The Controller will conduct an independent audit. Parties agree to

3. If current state laws are amended, repealed, otherwise changed or suspended during the term of this Services Agreement that reduce, increase, alter, or remove existing relevant mandates, County may require Parties to meet to discuss possible financial and operational impacts of levels of service per the change in law, including but not limited to any decrease in contract amounts paid to Contractor. If, within 90 days, Parties reach mutual agreement as to how to proceed as a result of the change in law, it shall be memorialized as an amendment to this Services Agreement. If, after no less than ninety (90) days, Parties do not reach mutual agreement as to how to proceed as a result of the change in law, the County Controller will conduct an independent audit. Parties then have Should Parties decide not to accept
ne
whether they wish to exercise early termination of this Services Agreement, as set forth below.
days results in this Services Agreement continuing without change or amendment for the duration of the term determined by Section 9 Term and Termination of this Services Agreement. Should either Party chose to exercise this early termination option, the Party shall do so by providing three-hundred-sixty-five (365) days prior written notice to other Party of its decision to terminate.

D. Modifications to the Budget or Payments

1. Any changes to the budget in Exhibit F must be requested in writing to the County no later than February 1 of the prior fiscal year for approval and a possible contract amendment by March of that year.

2. In the event that funds provided under this Agreement are expended prior to the end of the contract term period, Contractor shall provide ongoing services under the terms of this Agreement through the end of the contract period without further payment from County.

3. In the event that funds provided under this Agreement are not expended prior to the end of a fiscal year, Contractor shall have the opportunity to request funds no later than February 1 of the prior fiscal year to be used in the subsequent 12-month period with clear explanation for how those additional funds would be expended, and the County shall determine what amount of rollover funds will be available by March of the year.

E. Budget Monitoring and Exceptions

1. Revenue accounts shall be established for each service and shall be maintained separately by Contractor.

F. Method of Payment and Invoicing

1. Within 20 business days of the end of each month, Contractor must submit an invoice of actual costs for provision of services provided in Exhibit A for the prior month.

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43 a) For the month of June each year, the following deadlines for invoices exist.

Specific dates for each fiscal year close will be confirmed in May of that year. (1) June 18, 2022
(2) June 17, 2023
(3) June 15, 2024
(4) June 21st, 2025
For the FY of July 2021-June 2022, Contractor may submit one initial invoice to the County by July 5th, 2021 in the amount of $500,000 as an advance payment for the fiscal year. The Contractor will reconcile this one-time advance payment on or before the September invoice. a) A similar arrangement for a one-time annual advance payment in July for each fiscal year will be in place.

2. Other than the advance payments in July of each year, which are reconciled by September of each year, Contractor will only invoice for actual costs.

3. Within 20 business days of the termination or expiration of the contract, Contractor must submit a final invoice and refund to County any advanced funds in excess of actual costs.
annual fiscal obligation under this Agreement
exceed the amounts noted in Exhibit B Section A. Budget 1. Fiscal Year and Amount.

4. In the event that the County makes any advance payments, Contractor agrees to refund any amounts in excess of the amount owed by the County or credit a portion of such advance payments to the County. Contractor is not entitled to payment for work not performed as required by this Agreement
a) Invoices are to be sent to:

Lori Morton-Feazell
San Mateo County Animal Control and Licensing
225 37th Ave, PONY PBH319ACL
San Mateo, CA 94403
650-573-3726
[email protected]

b)
the County shelter
(1) Total amount of expenses incurred
(2) A breakdown of those expenses according to budget categories included in Exhibit F
(3) A payroll report of positions identified in the annual organizational chart (4) Associated reports on performance metrics
(5) A description of any accomplishments or challenges in providing services or changes to service provision.

5. Additional supporting documentation is not required to be submitted with invoices, however, the County can request supporting documentation on demand.

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44 G. Signature Claims Certification and Program Integrity

1. Anytime Contractor submits an invoice to the County for reimbursement for services provided under Exhibit A of this Agreement, Contractor shall certify by signature that the invoice is true and accurate by stating the invoice is submitted under the penalty of perjury under the laws of the State of California.

2. The invoice must include the following language and signature line at the bottom of the form(s) and/or cover letter used to submit the invoice.

3. that this claim for services complies with all terms and conditions referenced in the Agreement with San Mateo County.

Executed at _______________ California, on __________20___ Signed ____________________ Title ____________________

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45 Exhibit C
Excluded Services

1) Enforcement of regulations regarding the number of animals per household. 2) Removal and/or disposal of dead marine animals.
3) Pick up of baby birds.
4) Pick up of dead animals (deer, wildlife or domestic) from freeways or highways (1, 35 (Skyline Blvd.), 82 (El Camino Real), 84 (Woodside Road), 92, 101, 109, 114, 230, 280, 380). Freeways and highways are maintained by CALTRANS.
5) Respond to barking dog complaints or animal noise nuisance complaints. 6) Respond, whether dead or alive, to marine mammals/fish 7) Routine patrol of leash-law enforcement in parks, beaches, and other public places when other priority calls are pending. When there are no priority calls pending, Contractor will respond to complaints, calls, and observed violations regarding off-leash dogs in parks, beaches, and other public places where off leash dogs are not allowed,
e,
and will maintain a patrol of no farther 500 yards from the vehicle. 8) Under no condition shall a dangerous or vicious animal designation when determined in accordance with relevant County or City ordinance, placed on an animal by a law enforcement officer of any contract area as shown in Exhibit B to be overridden by Contractor. In cases where the contract area law enforcement officer is designating the animal as dangerous or vicious, eded regarding prior history with
animal and/or owner.
9) Contractor will not accept animals at the County Shelter facility which belong to non-San Mateo County residents, unless an emergency arises requiring surrender of an animal. The County Shelter may accept stray animals that were found outside of San Mateo County. The Contractor shall attempt to immediately transfer the stray animal to the proper shelter in the County where it was found in a commercially expeditious manner.
10) Respond to pest-control issues (e.g., infestations, perceived or real, of rats, mice, insects, gophers, wasps, or spiders, etc.)
11) Investigate dog vs. dog incidents at County and/or City or other approved off-leash dog areas including dog parks, beaches, public parks, etc. Contractor will investigate dog vs. dog incidents at approved off leash dog areas as defined in the Ordinance. 12) Investigation of Animal Cruelty cases.
-profit
organization. Contractor will ensure that the Humane investigators attend an annual training with investigate along with the number of cases sent to the District Attorney for prosecution. In the event that Contractor determines that its donor funding levels have been reduced to the level that it cannot sustain the Cruelty/Neglect program, the parties agree to meet and confer about whether or not to amend this Agreement to allow for County and City cost sharing to support the program, or the County and cities taking over responsibility for the costs of the program. 13) Spay & Neutering of Animals being placed for adoptions and low-cost surgeries for the public. -profit organization. Annually a report will be sent to the County that includes number of public and adoptable animal surgeries and number of surgeries performed for County residents and non-residents.
14) Care, treatment and rehabilitation of wildlife.

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46 Exhibit D
Contract Areas

The unincorporated County and the following Cities have contracted for services pursuant to this Services Agreement:

Atherton
Belmont
Brisbane
Burlingame
Colma
Daly City
East Palo Alto
Foster City
Half Moon Bay
Hillsborough
Menlo Park
Millbrae
Pacifica
Portola Valley
Redwood City
San Bruno
San Carlos
San Mateo
South San Francisco
Woodside

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47 Exhibit E
Fees to be Collected for Services Provided

In consideration of the payments set forth in Exhibit B, Contractor shall make every attempt to collect all of the following fees from the responsible party. Contractor has no authority to negotiate, waive, or retain fees.

A. The following are fees as outlined in the applicable County or City Fee Ordinance are to be charged and collected by the Contractor to the party taking responsibility of the animal and then sent on a weekly basis to the County by the Contractor.

1. Licensing revenue is to be itemized by jurisdiction and category type.in a format provided by the County.
a) All licensing fees as shown in San Mateo County ordinance 6.04.290 (a) and comparable City ordinances, including late fees whenever applicable.

B. The following are fees as outlined in the applicable County or City Fee Ordinance are to be charged and collected by the Contractor to the party taking responsibility of the animal and then sent on a monthly basis to the County by the Contractor.

1. All redemption charges as shown in San Mateo County Ordinance 6.04.290 (b) with the following limitation:
a) Impound charges and board costs for all animals except wildlife, unless wildlife is legally under permit for possession by a private citizen, including Vincent Bill Unaltered impound fees;
b) Transportation and trailing costs for equine, swine, bovine, sheep, goats, and any other animals Contractor deems advisable to move by trailer; and c) Animal rescue costs on private property.

2. All surrender, euthanasia and dead on arrival disposal fees, as shown in San Mateo County Ordinance 6.04.290 (c).

3. Quarantine fee
Home, as shown in San Mateo County Ordinance 6.04.290 (d).

4. Dangerous Animal Permit permit, inspection, and signage fees, as shown in San Mateo County Ordinance 6.04.290 (e), (f), and (g).

5. Field Return fees, as shown in San Mateo County Ordinance 6.04.290 (h).

6. Breeding and Fancier Permit fees, as shown in San Mateo County Ordinance 6.04.290 (i) and (j).

7. Return check fees, as shown in San Mateo County Ordinance 6.04.290 (k).

8. Record request fees, as shown in San Mateo County Ordinance 6.04.290 (l).

9. Administrative hearing fees, as shown in San Mateo County Ordinance 6.04.115 (f) or the applicable city ordinance.

10. Fees collected for dead animal pick-up in public areas and disposal; trap rental; dead animal pick-up on private property; and citation clearance.

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48 C. Uncollectable Fees

1. Contractor has no legal authority to negotiate, waive or retain fees for services unless provided by the applicable ordinance. Contractor shall collect all fees at the time of service or prior to release of impounded animal or release otherwise authorized per this Agreement.

2. Contractor shall use all reasonable efforts to collect the fee from the responsible party not release the animal until fees are paid unless refusing to release the animal would, in reasonable estimation, potentially jeopardize the safety of its staff, volunteers or facility.

3. Contractor will provide responsible party with a form provided by the County and agreed to by Contractor. Form will acknowledge debt for services provided by Contractor Parties shall meet when
necessary to agree upon the form.

4. If fees remain uncollectable after reasonable efforts, Contractor will send the following to the County on a monthly basis:
a) Excel spreadsheet showing the following:
(1)
(2) Service provided and fee charged by Contractor
(3) Reason Contractor was unable to collect fee at the time of service b) Itemized invoice
c) Returned check, if applicable

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50 Attachment H
Health Insurance Portability and Accountability Act (HIPAA) Business Associate Requirements
I. DEFINITIONS

Terms used, but not otherwise defined, in this Schedule shall have the same meaning as those terms are defined in 45 Code of Federal Regulations (CFR) sections 160.103, 164.304, and 164.501. All regulatory references in this Schedule are to Title 45 of the Code of Federal Regulations unless otherwise specified.
a. Business Associate.
term "business associate" at 45 CFR 160.103, and in reference to the parties to this agreement shall mean Contractor.
b. Covered Entity. "Covered entity" shall generally have the same meaning as the term ent shall
mean County.
c. HIPAA Rules. "HIPAA rules" shall mean the Privacy, Security, Breach Notification and Enforcement Rules at 45 CFR part 160 and part 164, as amended and supplemented by Subtitle D of the Health Information Technology for Economic and Clinical Health Act provisions of the American Recovery and Reinvestment Act of 2009. d. Designated Record Set. "Designated Record Set" shall have the same meaning as the term "designated record set" in Section 164.501.
e. Electronic Protected Health Information. "Electronic Protected Health Information" (EPHI) means individually identifiable health information that is transmitted or maintained in electronic media; it is limited to the information created, received, maintained or transmitted by Business Associate from or on behalf of Covered Entity. f. Individual. "Individual" shall have the same meaning as the term "individual" in Section 164.501 and shall include a person who qualifies as a personal representative in accordance with Section 164.502(g).
g. Privacy Rule. "Privacy Rule" shall mean the Standards for Privacy of Individually Identifiable Health Information at 45 CFR Part 160 and Part 164, Subparts A and E. h. Protected Health Information. "Protected Health Information" (PHI) shall have the same meaning as the term "protected health information" in Section 164.503 and is limited to the information created or received by Business Associate from or on behalf of County. i. Required By Law. "Required by law" shall have the same meaning as the term "required by law" in Section 164.501.
j. Secretary. "Secretary" shall mean the Secretary of the United States Department of Health and Human Services or his or her designee.
k. Breach. The acquisition, access, use, or disclosure of PHI in violation of the Privacy Rule that compromises the security or privacy of the PHI and subject to the exclusions set forth in Section 164.402. Unless an exception applies, an impermissible use or disclosure of PHI is presumed to be a breach, unless it can be demonstrated there is a low probability that the PHI has been compromised based upon, at minimum, a four-part risk assessment:

1. Nature and extent of PHI included, identifiers and likelihood of re-identification;

2. Identity of the unauthorized person or to whom impermissible disclosure was made;

3. Whether PHI was actually viewed or only the opportunity to do so existed;

4. The extent to which the risk has been mitigated.
l. Security Rule. "Security Rule" shall mean the Security Standards for the Protection of Electronic Protected Health Information at 45 CFR Part 160 and Part 164, Subparts A and C.

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51 m. Unsecured PHI.
unusable, unreadable, or indecipherable to unauthorized individuals through the use of a technology or methodology specified by the Secretary in relevant HHS guidance. n. Security Incident. "Security Incident" shall mean the attempted or successful unauthorized access, use, disclosure, modification, or destruction of information or interference with systems operations in an
includes all incidents that constitute breaches of unsecured protected health information.

II. OBLIGATIONS AND ACTIVITES OF CONTRACTOR AS BUSINESS ASSOCIATE

a. Business Associate agrees to not use or further disclose Protected Health Information other than as permitted or required by the Agreement or as required by law. b. Business Associate agrees to use appropriate safeguards to comply with Subpart C of 45 CFR part 164 with respect to EPHI and PHI, and to prevent the use or disclosure of the Protected Health Information other than as provided for by this Agreement. c. Business Associate agrees to make uses and disclosures requests for Protected Health Information consistent with minimum necessary policy and procedures. d. Business Associate may not use or disclose protected health information in a manner that would violate subpart E of 45 CFR part 164.504 if used or disclosed by Covered Entity. e. Business Associate agrees to mitigate, to the extent practicable, any harmful effect that is known to Business Associate of a use or disclosure of Protected Health Information by Business Associate in violation of the requirements of this Agreement. f. Business Associate agrees to report to County any use or disclosure of Protected Health Information not authorized by this Agreement.
g. Business Associate agrees to ensure that any agent, including a subcontractor, to whom it provides Protected Health Information received from, or created or received by Business Associate on behalf of County, agrees to adhere to the same restrictions and conditions that apply through this Agreement to Business Associate with respect to such information. h. If Business Associate has Protected Health Information in a Designated Record Set, Business Associate agrees to provide access, at the request of County, and in the time and manner designated by County, to Protected Health Information in a Designated Record Set, to County or, as directed by County, to an Individual in order to meet the requirements under Section 164.524.
i. If Business Associate has Protected Health Information in a Designated Record Set, Business Associate agrees to make any amendment(s) to Protected Health Information in a Designated Record Set that the County directs or agrees to make pursuant to Section 164.526 at the request of County or an Individual, and in the time and manner designed by County.
j. Business Associate agrees to make internal practices, books, and records relating to the use and disclosure of Protected Health Information received from, or created or received by Business Associate on behalf of County, available to the County at the request of County or the Secretary, in a time and manner designated by the County or the Secretary, for purposes of the Secretary determining County's compliance with the Privacy Rule. k. Business Associate agrees to document such disclosures of Protected Health Information and information related to such disclosures as would be required for County to respond to a request by an Individual for an accounting of disclosures of Protected Health Information in accordance with Section 164.528.
l. Business Associate agrees to provide to County or an Individual in the time and manner designated by County, information collected in accordance with Section (k) of this Schedule, in order to permit County to respond to a request by an Individual for an accounting of disclosures of Protected Health Information in accordance with Section 164.528.

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52 m. Business Associate shall implement administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of EPHI that Business Associate creates, receives, maintains, or transmits on behalf of County. n. Business Associate shall conform to generally accepted system security principles and the requirements of the final HIPAA rule pertaining to the security of health information. o. Business Associate shall ensure that any agent to whom it provides EPHI, including a subcontractor, agrees to implement reasonable and appropriate safeguards to protect such EPHI.
p. Business Associate shall report to County any Security Incident within three (3) business days of becoming aware of such incident. Business Associate shall also facilitate breach notification(s) to the appropriate governing body (i.e. HHS, OCR, etc.) as required by law.

As appropriate and after consulting with County, Business Associate shall also notify affected individuals and the media of a qualifying breach. q. Business Associate understands that it is directly liable under the HIPAA rules and subject to civil and, in some cases, criminal penalties for making uses and disclosures of Protected Health Information that are not authorized by this Attachment, the underlying contract as or required by law.

III. PERMITTED USES AND DISCLOSURES BY CONTRACTOR AS BUSINESS

ASSOCIATE

Except as otherwise limited in this Schedule, Business Associate may use or disclose Protected Health Information to perform functions, activities, or services for, or on behalf of, County as specified in the Agreement; provided that such use or disclosure would not violate the Privacy Rule if done by County.

IV. OBLIGATIONS OF COUNTY

a. County shall provide Business Associate with the notice of privacy practices that County produces in accordance with Section 164.520, as well as any changes to such notice. b. County shall provide Business Associate with any changes in, or revocation of, permission by Individual to use or disclose Protected Health Information, if such changes affect Business Associate's permitted or required uses and disclosures. c. County shall notify Business Associate of any restriction to the use or disclosure of Protected Health Information that County has agreed to in accordance with Section 164.522.

V. PERMISSABLE REQUESTS BY COUNTY

County shall not request Business Associate to use or disclose Protected Health Information in any manner that would not be permissible under the Privacy Rule if so requested by County, unless the Business Associate will use or disclose Protected Health Information for, and if the Agreement provides for, data aggregation or management and administrative activities of Business Associate.

VI. DUTIES UPON TERMINATION OF AGREEMENT

a. Upon termination of the Agreement, for any reason, Business Associate shall return or destroy all Protected Health Information received from County, or created, maintained, or received by Business Associate on behalf of County, that Business Associate still maintains in any form.

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53 This provision shall apply to Protected Health Information that is in the possession of subcontractors or agents of Business Associate. Business Associate shall retain no copies of the Protected Health Information.
b. In the event that Business Associate determines that returning or destroying Protected Health Information is infeasible, Business Associate shall provide to County notification of the conditions that make return or destruction infeasible. Upon mutual agreement of the Parties that return or destruction of Protected Health Information is infeasible, Business Associate shall extend the protections of the Agreement to such Protected Health Information and limit further uses and disclosures of such Protected Health Information to those purposes that make the return or destruction infeasible, for so long as Business Associate maintains such Protection Health Information.

VII. MISCELLANEOUS

a. Regulatory References. A reference in this Schedule to a section in the HIPAA Privacy Rule means the section as in effect or as amended, and for which compliance is required. b. Amendment. The Parties agree to take such action as is necessary to amend this Schedule from time to time as is necessary for County to comply with the requirements of the Privacy Rule and the Health Insurance Portability and Accountability Act, Public Law 104-191. c. Survival. The respective rights and obligations of Business Associate under this Schedule shall survive the termination of the Agreement.
d. Interpretation. Any ambiguity in this Schedule shall be resolved in favor of a meaning that permits County to comply with the Privacy Rule.
e. Reservation of Right to Monitor Activities. County reserves the right to monitor the security policies and procedures of Business Associate.

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55 Attachment J
Rabies Algorithm

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61 Attachment K
Animal Shelter Facility Use and Maintenance Agreement

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2 Attachment L
Peninsula Humane Society Holidays
New Year’s Day
Martin Luther King Jr. Day
President’s Day
Easter
Memorial Day
July 4th
Labor Day
Veteran’s Day
Thanksgiving Day
Christmas Day

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3 Attachment M
County-Owned Radio Equipment
4 - Motorola APX 7000 Handheld Radios
17 - Motorola APX 4000 Handheld Radios
1 - Motorola MCD 5000 Deskset
1 - Motorola APX 7500 Radio installed in vehicle
13 - Motorola APX 6500 Radios installed in vehicles
1 - Antenna mounted on roof of County Shelter

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