1 Salary Group: General
New: 06-18-2024
CITY OF SAN CLEMENTE
COMMUNITY DEVELOPMENT COORDINATOR
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervision, this single position classification works independently to provide a wide variety of responsible and advanced administrative support to the office and programs of the Community Development Department; provide information and assistance to the public regarding departmental policies and procedures; serve as a staff liaison to other Departments and City Commissions and/or Committees as assigned; and support the Community Development Director with economic development coordination, social services program support, and special projects or other assigned duties.
ESSENTIAL FUNCTION STATEMENTS
Essential and other important functions may include, but are not limited to, the following:
Essential Functions:
• Exercise technical and functional supervision over administrative staff where assigned. • Serve as staff liaison to City Commissions and Committees as assigned and provide administrative support.
• Provide administrative support for economic development coordination; serve as the staff liaison with the Chamber of Commerce and Downtown Business Association. • Participate in special projects including complex research of new programs and services, budget analysis and preparation, and feasibility analyses; prepare and present reports. • Coordinate media relations activities; prepare press releases, flyers, pamphlets, brochures, and related material; respond to questions from media representatives; confer with the assigned Department Head, as appropriate. Read, research, and prepare materials for meetings, special projects, presentations, and reports.
• Maintain a calendar of activities, meetings and various events for assigned Department Head; coordinate travel arrangements.
• Prepare agenda; assemble meeting information packets; take and transcribe minutes. • Research, anticipate, and prioritize equipment and supply purchases; maintain supply inventory records; participate in and monitor administrative budget. • Type and proofread a wide variety of reports, letters, memoranda, manuals, performance evaluations, and statistical charts; type from rough draft or verbal instruction; take and transcribe dictation; may independently compose correspondence related to assigned responsibilities.
ATTACHMENT 3
2 Salary Group: General
New: 06-18-2024
• Monitor and administer a variety of assigned programs; oversee and assist with assigned administrative support functions including the budget.
• Provide administrative support for the Community Development Block Grant Program (CDBG). • Train and review work of less experienced administrative staff; plan, organize, and schedule priorities of office support functions and activities for department. • Resolve complaints and inquiries from the general public; review problems and recommend corrective actions; prepare summary reports as required. • Order and maintain office supplies and equipment; track department’s monthly expenditures; submit budget recommendations for office supplies; may oversee maintenance contracts for office equipment.
• Coordinate with departments, divisions, and outside agencies; serve as liaison with public, city staff, City Council members, and private organizations and community groups. • Initiate and maintain filing system for department/division; scan documents. • Coordinate and track the scanning of documents as a part of the department document imaging and retrieval process.
• Operate a variety of office equipment including copiers, facsimile machine and computer; input and retrieve data and text; organize and maintain disk storage and filing. • Assist in a variety of department/division operations; perform special projects and assignments as requested.
• Screen, sort and distribute mail and facsimiles; respond to routine correspondence. • Perform related work as required.
QUALIFICATIONS
Knowledge of:
Basic organization and function of public agencies
Project coordination and implementation procedures.
Proper English spelling, grammar, punctuation, and diction.
Business letter writing and report preparation techniques.
Records management principles and practices.
Supervision, and training methods and principles.
Modern office practices, procedures, and equipment.
Customer service practices.
Word processing, spreadsheet, and presentation software applications.
Basic math and statistical methods.
Budgeting procedures.
3 Salary Group: General
New: 06-18-2024
Ability to:
Plan, organize, and prioritize calendars, schedules, documents, and related information.
Organize and delegate tasks to meet deadlines.
Operate modern office equipment including Dictaphone, telephone, computer, copier, facsimile machine, calculator, and printer.
Interpret, explain and enforce Department policies and procedures.
Research and analyze information and interpret various correspondence to prepare reports and resolve customer problems.
Perform responsible and difficult secretarial work involving the use of independent judgment and personal initiative.
Conduct research on a variety of administrative topics
Analyze, interpret, summarize and present administrative and technical information and data in an effective manner.
Learn to understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Independently prepare correspondence and memoranda.
Take and transcribe dictation, if required by assigned position, at a speed necessary for successful job performance.
Type at a speed necessary for successful job performance.
Work independently in the absence of supervision.
Understand and follow oral and written instructions.
Maintain confidential records and reports.
Communicate clearly and concisely, both orally and in writing.
Evaluate and develop improvements in operations, procedures, policies and methods.
Experience and Education/Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
Four years of increasingly responsible administrative experience including experience with municipal public administration, community relations, or government advisory bodies.
Education/Training:
Equivalent to the completion of the twelfth grade. College level course work in business administration, public administration, social sciences, or a related field is highly desirable.
Licenses or Certificates:
Possession of, or ability to obtain, a valid Class C California Driver’s License within 6 months.
Special Requirements:
May be required to work during irregular business hours, such as evenings, weekends, and holidays.
Travel is required when attending meetings or events outside of city limits. 4 Salary Group: General
New: 06-18-2024
WORKING CONDITIONS
Work Environment:
The primary work environment takes place indoors within an office. Travel to locations within and outside of the San Clemente area may be required.
Physical Requirements:
• Work is performed in an indoor office environment, requiring extensive sitting or standing for prolonged periods of time
• Work involves occasional walking, reaching, stooping, kneeling, and bending. • Moderate lifting, carrying, pushing, and/or pulling of items of moderate weight. • Manual dexterity to operate a computer keyboard and other office equipment, handle files and documents
• Hearing and speaking to exchange information in person or on the telephone • Visual acuity to see/read documents and computer screen.
Salary Group: General Page 1 of 4
Updated: 06-18-2024
Previous update: 06-20-2001
CITY OF SAN CLEMENTE
CONTRACT MAINTENANCE COORDINATOR
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervisor, coordinate, assign, evaluate and inspect the work of outside contractors and City staff involved in the maintenance of City parks, beaches, trails, streetscapes, other government maintained landscapes and facilities, street sweeping, street maintenance, traffic striping and painting, traffic signage, parking meters, and related maintenance services to ensure they are maintained in proper manner; to perform skilled and semi-skilled maintenance work, and to lead and schedule City staff assigned to the Division.
ESSENTIAL FUNCTION STATEMENTS
Essential and other important functions may include, but are not limited to, the following:
Essential Functions:
• Administer maintenance contracts; oversee contractor work for adherence with contract regulations and binding agreements concerning use of labor and materials and the types and quality of service rendered, as well as conformance with Federal, State and City Codes and health and safety requirements.
• Lead and supervise the work of city maintenance employees responsible for the maintenance of parks, beaches, trails, streetscapes, street sweeping, street maintenance, traffic painting, striping and traffic sign installation, and parking meter operations. • Lead, inspect, monitor, assign, and coordinate the work of contractors; make recommendations to the Maintenance Operations Supervisor as necessary.
• Maintain records on contractor’s performance.
• Establish work schedules, evaluate maintenance methods, and identify work needs and priorities. • Prepare work specifications and cost estimates, and order equipment and supplies as needed. • Oversee the programming, monitoring, and operation of the city’s centralized irrigation systems, troubleshoot operational problems and errors, make adjustments and repairs as needed. • Coordinate the design and implementation of certain Public Works projects in cooperation with private representatives and track the attainment of required permits, approvals, and documentation.
Salary Group: General Page 2 of 4
Updated: 06-18-2024
Previous update: 06-20-2001
• Review and initially approve the payment of bills for contractual work; prepare invoices and forward same to appropriate management staff for final approval of payment. Monitor actual costs charged.
• Coordinate the work of maintenance personnel for particular assignments; advise supervisory and management personnel regarding the status of field operations and problems. • Perform various skilled and semi-skilled maintenance activities related to sign maintenance, operation of backhoes, tractors, loaders, dump trucks, forklifts, street sweepers, and a variety of hand and power tools, as needed.
• Respond to, investigate, and resolve difficult and sensitive citizen inquires and complaints. • Prepare maintenance workorders; write correspondence and memos; maintain records associated with maintenance activities and contractor performance. • Coordinate the design and implementation of construction and maintenance projects for specific Maintenance Operations Division projects.
• Perform a variety of record keeping functions; prepare correspondence, memos and related documents for the Division as well as for City Council when required. • Participate in and review the work of assigned employees for accuracy, proper work, methods, techniques and compliance with applicable standards and specifications. • Represent the Division at Committee or Task Force meetings and attend Council meetings as directed.
• Ensure the adherence to safe work practices and procedures. • Work in coordination with the Maintenance Division to provide support for special events. • Provide input to the Maintenance Operations Supervisor for employee evaluations and other employee-related matters.
• Assist in the preparation and administration of the Division's annual fiscal budget. • Perform general maintenance, light carpentry, remove graffiti, and install signs as appropriate. • Perform related work as required.
QUALIFICATIONS
Knowledge of:
Principals, procedures, specifications and regulations regarding regulatory signage and street striping.
Principles and practices of parks, beaches, trails, and facilities maintenance.
Principles and procedures of contract administration.
Methods and techniques of general construction, maintenance and repair related to the area of work assigned, such as horticulture, landscaping, irrigation, street sweeping, street maintenance, street striping, traffic sign installation, maintenance and repair, parking meter operations, data support activities, and other services.
Operational characteristics of mechanical equipment and tools used in the area of work assigned.
Salary Group: General Page 3 of 4
Updated: 06-18-2024
Previous update: 06-20-2001
Principles and procedures of record keeping and reporting.
Modern office procedures, methods and use of computer equipment and databases.
Pertinent health and safety rules and regulations governing use of equipment in the maintenance and repair of parks, beaches, trails, and facilities and performance of other maintenance services.
Equipment used in the maintenance and repair of parking meters.
Effective Lead worker techniques.
Ability to:
Develop, review, administer, and audit contracts relating to the maintenance of City parks, beaches, trails, streetscapes, streets, and related City services and facilities.
Interpret and explain City contract policies and procedures.
Oversee and direct the work of assigned contract staff and lower-level staff.
Perform skilled maintenance, construction and repair work in the area of work assigned.
Operate a variety of mechanical equipment in a safe and effective manner.
Perform a variety of manual tasks for extended periods of time and in inclement weather conditions.
Respond to requests and inquiries from the general public.
Communicate effectively both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities.
Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties.
Experience and Education/Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
Three years of increasingly responsible experience in parks, beaches, trails, streetscape, and landscape maintenance or in streets, street sweeping, traffic striping and painting, and traffic signage, or other related maintenance services, including one year of lead or supervisory experience.
Education/Training:
Equivalent to the completion of the twelfth grade, supplemented by specialized technical training, coursework, or certification in contract administration, landscape maintenance, traffic sign maintenance or a related field.
Licenses or Certificates:
Possession of, or ability to obtain, an appropriate, valid California Driver License by the time of appointment.
Salary Group: General Page 4 of 4
Updated: 06-18-2024
Previous update: 06-20-2001
Possession of, or ability to obtain within twelve (12) months, a Playground Safety Inspector Certificate (when assigned to beaches, parks, trails, and streetscapes) Possession of, or ability to obtain within twelve (12) months, a valid California Qualified Applicators Certificate (when assigned to beaches, parks, trails, and streetscapes) Special Requirements:
Required to participate in after hours, weekend, and holiday On-Call duty.
Respond to emergencies as required.
WORKING CONDITIONS
Work Environment:
The work environment takes place within indoor settings and outdoors in the field. Work requires travel from site to site; exposure to noise, dust, traffic and other elements; work in inclement weather conditions; work at heights on scaffolding, ladders, work equipment, and high voltage systems for specific assignments; work in confined spaces, on slippery or uneven surfaces; and work around construction and maintenance equipment.
Physical Requirements:
• Employees in this class perform physical and manual labor which involve walking, standing, bending, kneeling, heavy lifting, or crouching for constant and prolonged periods of time. • Incumbents may be required to lift, move, and carry office furniture and other items of moderate to heavy weight, with assistance from others or moving equipment. • Incumbents are required to operate motorized equipment and vehicles. • Manual dexterity to operate a computer keyboard and other office equipment. • Hearing and speaking to exchange information in person or on the telephone. • Visual acuity to see/read documents, plans, specifications, blueprints, schematics, and computer screen.
Salary Group: Mid-Management
New: 6-18-2024
CITY OF SAN CLEMENTE
EMERGENCY SERVICES OFFICER
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under direction from assigned management staff, review, maintain and communicate the City's response plan for major public emergencies; to prepare and present public safety training programs; to train City personnel as Emergency Workers in the City Emergency Operations Center and to perform a variety of technical tasks relative to assigned area of responsibility.
ESSENTIAL FUNCTION STATEMENTS
Essential and other important functions may include, but are not limited to, the following:
Essential Functions:
• Plan, review, and update the City's hazard mitigation plan, emergency response plan, emergency recovery plan, and public information program for nuclear accidents, earthquakes and other emergencies and disasters; prepare the City's evacuation plan; coordinate emergency services and disaster planning activities.
• Develop and coordinate procedures and response guidelines with City departments and intergovernmental emergency planning representatives. • May exercise technical supervision over lower-level staff. • Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing emergency services programs; implement policies and procedures. • Organize, schedule, and implement emergency service activities and other related programs. • Develop and maintain an annual Program Budget
• Develop comprehensive emergency plans for the City; research and analyze City requirements for emergency services; create an action plan to respond to emergencies and hazardous situations. • Lead and participate in a variety of safety and emergency service planning committees; train City staff in the proper methods of safety and emergency procedures. • Maintain records and develop reports concerning new or ongoing programs and program effectiveness; maintain records for emergency services activities; maintain and file reports; prepare statistical reports as required.
• Prepare and present a variety of public safety programs for schools, service clubs, associations and community groups.
Salary Group: Mid-Management
New: 6-18-2024
• Compose press releases associated with emergency planning for distribution to appropriate news outlets.
• Compose periodic articles related to emergency planning. • Test emergency communications systems, alarms, and warning systems; report any malfunctions; ensure equipment is in proper working order.
• Monitor program compliance with laws, rules and regulations related emergency service programs. • Maintain awareness of new developments in the field of emergency services; incorporate new developments, as appropriate, into programs.
• Perform related work as required.
QUALIFICATIONS
Knowledge of:
Operations, services and activities of an emergency service program.
Principles and practices of program development and implementation.
Basic operations of nuclear power plants, and the effects of nuclear contamination and radiation.
Principles and procedures of disposing hazardous chemicals and wastes.
Recent developments, current literature and information related to emergency service programs.
Modern office equipment including computers.
Pertinent Federal, State, and local laws, codes and safety regulations.
Ability to:
Coordinate and direct emergency service programs suited to the community.
Recommend and implement goals and objectives for providing emergency service.
Elicit community and organizational support for emergency service programs.
Explain the nature and effects of environmental emergencies.
Develop and implement emergency planning guidelines and procedures.
Interpret and explain City policies and procedures.
Allocate resources in a cost effective manner.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Experience and Education/Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
Three years of increasingly responsible program management and coordination experience related to emergency management systems and operations.
Salary Group: Mid-Management
New: 6-18-2024
Education/Training:
Possession of a bachelor’s degree from an accredited college or university with major coursework in public administration, business administration, or related field supplemented by specialized training or course work in emergency response planning.
Licenses or Certificates:
Possession of, or ability to obtain, a valid Class C California Driver’s License by the time of appointment.
Possession of, or ability to obtain a certification as an Emergency Manager by the International Association of Emergency Managers within one year of appointment.
Special Requirements:
May be required to work during irregular business hours, such as evenings, weekends, and holidays.
Respond to critical or emergency situations as required.
WORKING CONDITIONS
Work Environment:
The work environment for this job is primarily in an office environment and outdoors in the field on an occasional basis. The employee may be exposed to loud equipment noises, fumes, chemicals, and inclement weather conditions and emergency situations including fires.
Physical Requirements:
• Work is performed within indoor and outdoor environments, requiring extensive sitting, standing, and walking
• Moderate lifting, carrying, pushing, and/or pulling of equipment or other items • Stooping, kneeling, crouching, and/or crawling to access files • Manual dexterity to operate a computer keyboard and other office equipment, handle files and documents
• Hearing and speaking to exchange information in person or on the telephone • Visual acuity to see/read documents and computer screen Salary Group: General Page 1 of 4
Updated: 06-18-2024
Previous update: 08-01-2008
CITY OF SAN CLEMENTE
SENIOR UTILITY BILLING SPECIALIST
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.
DEFINITION
Under general supervision, perform a variety of utility billing and cashiering functions, including receiving payments and issuing receipts and balancing and reconciling cash drawer; resolve customer complaints; support the daily operations of the Utility Billing Office; and independently perform a variety of functions related to assigned area of responsibility.
DISTINGUISHING CHARACTERISTICS
This is the advanced journey level classification within the Utility Billing Specialist series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. Employees perform the most difficult and responsible types of duties assigned to classes within this series including overseeing Cashiering duties and/or Utility Billing duties as assigned and responding to the more difficult and sensitive public complaints and inquiries. Incumbents in this class provide direction or technical supervision over lower-level staff, and is the primary contact to coordinate activities in their assigned area. Employees at this level are required to be fully trained in all procedures related to assigned area of responsibility.
ESSENTIAL FUNCTION STATEMENTS
Essential and other important functions may include, but are not limited to, the following:
Essential Functions:
• Assist customers by telephone, email and in person; explain policies and procedures in assigned area; respond to and resolve customer concerns and issues; compose correspondence related to Utility Billing.
• Exercise functional and technical supervision over lower-level staff. • Maintain a variety of files and records; ensure information is current and accurate; research and retrieve files, as necessary.
• Input data into and retrieve data from a computer; generate and prepare a variety of reports and documents related to Utility Billing; prepare custom/ad hoc data reports as required by assignment. • Open and close utility accounts; coordinate account adjustments, including payments plans, name changes and related adjustments; communicate the standards and processes of shut-offs, turn-ons and procedures related to water and sewer.
• Prepare and process work orders for activities such as new service connections, meter maintenance, pressure checks, leak investigations and termination of services; track and follow up on work orders as needed.
Salary Group: General Page 2 of 4
Updated: 06-18-2024
Previous update: 08-01-2008
• Coordinate services with outside vendors; order supplies and equipment for assigned area. • Review City policies and procedures for the assigned area of responsibility; submit recommended policy changes to supervisor; assist in development of desk procedures; coordinate training for the assigned area.
• Operate and evaluate specialized computer software and programs for the assigned area of responsibility; coordinate technical support and serve as a liaison between system users and information technology staff, vendors and service providers; assist in implementation or updates of any specialized computer software and programs for the assigned area of responsibility. • Perform Cashiering and/or Utility Billing duties by assignment as required. • Perform related work as required.
Cashiering Assignment:
• Receive and process payments; input data into the computer; operate the cash register; compute change and issue receipts; balance and reconcile cash drawer; count and verify cash and related reports; maintain accurate records.
• Review Departmental Cashier work; monitor and balance daily cash reports; correct and document audited records; prepare daily bank deposits.
• Oversee payment processing; post batched payment files; upload and download data from vendor portals; prepare data to be posted to receipt registers according to established accounting techniques and procedures.
• Issue parking permits; manage applications/registration for new parking permits, resolve parking inquiries, maintain records on permits issued.
• Operate and evaluate the City’s Cashiering system; coordinate training and technical support for system users; assist in implementation or updates of the City’s Cashiering system and other specialized computer software and programs for the assigned area of responsibility.
Utility Billing Assignment:
• Conduct the monthly meter reading process; ensure timely entry of meter readings; process data upload and download of meter readings from vendor portals; analyze meter reading input for accuracy; identify meter readings and meter inventory for maintenance or review; and coordinate with the Utilities Department as necessary to resolve issues; • Oversee the preparation of monthly billing statements; generate bills, penalties and late notices; audit individual statements for accuracy and confidence; upload and download billing files from vendor portals; review bill proofs and approve for printing and mailing; edit and verify the billing register.
• Process account adjustments, including billing adjustments, receipt adjustments, and related adjustments.
• Manage closed utility accounts; collect on past due balances; process write offs for collections and liens; process refunds for accounts closed with over payments or unused deposit funds.
Salary Group: General Page 3 of 4
Updated: 06-18-2024
Previous update: 08-01-2008
QUALIFICATIONS
Knowledge of:
• Operations, services, and activities of an assigned area of responsibility. • Customer service techniques.
• Basic accounting principles and practices.
• Record keeping methods and techniques.
• Cash handling techniques.
• Specialized computer software associated with the assigned area of responsibility. • Modern office procedures, methods and computer equipment. • Principles of mathematics.
• Pertinent federal, state and local laws, codes and ordinances.
Ability to:
• Maintain tactfulness and courtesy in high stress situations. • Perform mathematical calculations accurately and quickly. • Operate a computer.
• Interpret and explain City policies and procedures.
• Type at a speed necessary for successful job performance. • Communicate clearly and concisely, both orally and in writing. • Maintain effective relationships with those contacted in the course of work.
Experience and Education/Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
Three years of increasingly responsible experience in Utility Billing.
Education/Training:
Equivalent to the completion of the twelfth grade.
Licenses or Certificates:
Possession of, or ability to obtain, an appropriate, valid California Driver License by the time of appointment.
WORKING CONDITIONS
Work Environment:
The primary work environment takes place indoors within an office.
Salary Group: General Page 4 of 4
Updated: 06-18-2024
Previous update: 08-01-2008
Physical Requirements:
• Work is performed in an indoor office environment, requiring extensive sitting or standing for prolonged periods of time.
• Work involves occasional walking, reaching, stooping, kneeling, and bending. • Moderate lifting, carrying, pushing, and/or pulling of items of moderate weight. • Manual dexterity to operate a computer keyboard and other office equipment, handle files and documents.
• Hearing and speaking to exchange information in person or on the telephone. • Visual acuity to see/read documents and computer screen.