1 OCY Management, LLC
City of San Clemente
Senior Mobility Program
Transportation Services
January 5, 2026
2 OCY Management, LLC
January 5, 2026
Fatana Temory
Management Analyst
910 Calle Negocio
San Clemente, CA 92673
Hello Ms. Temory,
OCY Management, LLC (OCY), formerly known as Cabco Yellow Inc., respectfully submits its interest in providing transportation services to the City of San Clemente. This proposal shall remain valid for a minimum of 180 days from the date of submission.
OCY has a long-standing history of delivering transportation services that extend well beyond traditional taxicab operations. Early in our development, we recognized underserved populations within Orange County and designed flexible, on-demand transportation solutions to address the limitations of public transit. Today, OCY operates the largest and most adaptable taxicab fleet in the county, offering seniors and paratransit passengers reliable transportation without the constraints of fixed bus schedules.
We are confident in our ability to successfully support this program through our experienced drivers and dedicated staff. Our drivers are professional, patient, and safety-focused, consistently treating senior passengers with the respect and care they deserve.
OCY currently serves as a transportation contractor for more than fifteen senior transportation programs throughout Orange County, including the Cities of San Clemente, Rancho Santa Margarita, Laguna Woods, Aliso Viejo, Laguna Niguel, Orange, Garden Grove, Cypress and others.
We appreciate the opportunity to submit this proposal and look forward to the possibility of continuing to serve and support the transportation needs of seniors in the City of San Clemente.
Sincerely,
Akbar Majid
President
3 Company Data
Legal Name of Company:
OCY Management, LLC
Formally known as:
Cabco Yellow Inc.
DBA California Yellow Cab
Office Location:
520 W Dyer Road, Santa Ana, CA 92707
Phone: (714) 427-2555
Dispatch Phone Numbers:
(714)444-4444
(949)444-4444
(657)444-4444
(877)951-8294
Name and Title of Person Authorized to Submit Proposal:
Akbar Majid, President
Ph. (714)427-2555 Ext. 112 Email: [email protected] Federal Employer Identification Number:
33-1810345
Statement of Ownership:
OCY Management, LLC is an LLC
Wholly owned by William Rouse
Years in Business:
>1 year as OCY Management
30+ Years as Cabco Yellow Inc., dba California Yellow Cab Failures or Refusals to Complete Any Contracts:
None
Arbitrations, lawsuits, settlements, etc., in the last 5 years There is no pending litigation or arbitration for OCY other than that related to normal operational vehicle accident activity, which has resulted in routine 4 litigation, which is addressed by our company’s insurance carrier. Additionally, there are no other conditions – including those identified above – that OCY believes would impede the company’s ability to service the program.
Comparable contracts in the last 5 years
Please refer to Summary of Experiences (page 21)
5 Scope of Work & Proposed Operational System for
City of San Clemente
OCY proposes establishing a dedicated toll-free telephone number for Senior Mobility Program (SMP) participants in the City of San Clemente. Through this number, program patrons may request on-demand transportation during program service hours, with the expectation that a vehicle will arrive at the designated pick-up location within sixty (60) minutes.
The toll-free line will automatically recognize callers as program participants, requiring them only to provide basic trip details and their SMP identification number also known as a Passenger ID number. As the City of San Clemente’s current transportation provider, OCY can either continue using the existing tollfree number or establish a new one, based on the City’s preference.
In addition to standard on-demand service, participants may use the same tollfree number and identification process to schedule trips up to two weeks in advance. This advanced scheduling allows OCY dispatchers and routing staff to plan and assign trips to designated drivers ahead of time, ensuring efficient and reliable service.
Reporting and Billing
All OCY documentation and reporting are managed through our proprietary digital dispatch system. In addition to providing monthly trip data and invoicing, the system maintains highly detailed electronic records that are securely archived and can be accessed and compiled into customized reports within as little as twenty-four hours.
The information collected, stored, and readily available for reporting includes essential dispatch details such as passenger names, pick-up locations, destinations, travel dates and times, passenger identification numbers, and additional contact information. Beyond standard trip data, the system also captures GPS “ping” data from each vehicle, providing accurate records of routes taken, vehicle speeds, and performance metrics. Comprehensive records of customer interactions are maintained as well, including audio recordings of 6 all inbound and outbound calls, along with detailed trip event logs documenting pick-up and drop-off times.
**Under current SMP reporting requirements, both pick-up and drop-off odometer readings are recorded. OCTA has approved OCY’s method of reporting the pick-up odometer reading as zero (0) and using the drop-off reading to reflect the total mileage for each trip.
Complaints and Incidents
The Project Manager will review all complaints and concerns within twenty-four (24) hours of receipt. A proposed resolution will be identified promptly, and the City will be notified of the issue and its status within forty-eight (48) hours.
Appropriate remedies will be implemented as necessary to prevent similar issues from occurring in any area of operations.
As a service-oriented organization, OCY maintains that any incident is unacceptable. Upon receipt of an incident report, the Project Manager will assume responsibility for gathering all relevant details and conducting appropriate follow-up. A comprehensive written report documenting any accident, injury, or dispute will be prepared and submitted to the City.
In accordance with standard operating procedures, all accidents receive immediate attention from OCY’s accident investigation team. These investigators are responsible for responding promptly when applicable and for completing a formal investigation using established reporting protocols. Each investigation includes interviews with involved parties, on-site measurements, and photographic documentation of the incident and surrounding conditions.
Additionally, detailed trip-level data is included with each monthly invoice.
Ridership is itemized on a line-by-line basis to support program auditing, transparency, and effective oversight.
Experience
OCY has provided senior and paratransit transportation services since its founding more than thirty years ago in 1995. Currently, OCY serves as the transportation contractor for senior mobility programs in the Cities of San 7 Clemente, La Habra, Fullerton, Cypress, Laguna Hills, Laguna Woods, Mission Viejo, Orange, Garden Grove, Rancho Santa Margarita, and others. In addition, OCY is the exclusive ground transportation contractor for John Wayne Airport, holds a franchise in the City of Anaheim, and partners with several independent private care organizations—all of which require strict ADA compliance and comprehensive driver Sensitivity Orientation training.
OCY also serves as the transportation provider for OCTA’s Same-Day Taxi Program and as a subcontractor under the ACCESS paratransit contract.
Notably, OCY has more than fifteen years of experience serving the approximately 25,000 senior residents of Laguna Woods, maintaining a complaint rate consistently below one percent.
As the exclusive contractor for John Wayne Airport (JWA), OCY continuously adapts and innovates to meet the evolving needs of a diverse traveling public.
Operational best practices developed at JWA—including modern fleet protocols, advanced customer service standards, enhanced situational awareness training, and specialized assistance techniques for seniors and culturally diverse populations—are incorporated into OCY’s street-fleet driver orientation programs, ensuring a consistent and high level of service across the entire fleet.
8 Fleet and Maintenance
OCY has a diverse fleet consisting of conventional sedans, 6-passenger minivans, and ADA-compliant wheelchair-access vans.
All taxicabs are subject to a comprehensive maintenance program to ensure safe, reliable transportation for all passengers. Detailed inspection reports and maintenance logs are maintained as permanent records and are available for review by City staff upon request.
Central to OCY’s vehicle maintenance program is the Preventive Safety and Maintenance Inspection (PSMI). This proactive program is designed to identify and address potential mechanical or safety issues before they escalate, ensuring optimal vehicle performance and passenger safety.
Safety Inspections
Every cab in our fleet is inspected by the driver daily prior to conducting any trip.
This helps prevent any vehicle malfunction or unsafe conditions, including, but not limited to:
• Headlights, taillights, brake lights, interior lights, and turn signals • Steering
• Windshield wipers
• Tires
• Oil, transmission fluid, etc.
• Warning lights on display
9 • Body, windshield, or interior damage
• Leakage of any fluids
• Horn
• Mirrors
• Double-check the hood to ensure both latches are fastened securely • Wheelchair Vehicles: handrails, wheelchair tie-downs (manual or power), internal and exterior lighting, operation of ramp/lift, etc.
If any malfunction or damage is observed, the vehicle is not driven.
Interval PMSI Inspections
PMSI inspections are conducted at intervals established per standard manufacturer recommendations for applicable vehicles. The vehicle’s engine oil and filter are changed at each inspection, and the tires, lights, steering, and brakes are inspected and adjusted, if necessary.
Automated Maintenance Tracking System
OCY utilizes an automated driver and vehicle maintenance tracking system that proactively monitors all drivers and vehicles within the fleet, including the weekly recording of vehicle mileage. The system tracks critical driver compliance data, including:
• Driver’s license status and expiration
• Norton Medical certification expiration (drug screening) • Driver permit status
In addition, the system monitors essential vehicle information, including:
• Vehicle registration status and expiration
• Vehicle mileage and required preventive maintenance
The program also maintains a comprehensive history of prior vehicle inspections.
Using this data, the system evaluates the entire fleet and identifies vehicles scheduled for inspection within the upcoming week, as well as the specific inspection required. This information is communicated to the Fleet Manager to 10 ensure vehicles are made available to the Maintenance Department as scheduled.
All OCY vehicles are washed weekly, and drivers are required to always maintain clean and orderly interiors. Any vehicle found to be dirty or emitting unpleasant odors is immediately removed from service and reinspected before being returned to operation.
While most OCY taxicabs maintain a uniform and easily recognizable appearance, some vehicles transitioned to a single solid color beginning in 2020.
However, all vehicles retain consistent decal placement to ensure uniform identification across the fleet.
Insurance Requirements
Since our vehicles can hold a maximum of 6 riders, our automobile liability insurance coverage is with a limit of not less than $1,000,000 for each accident.
Business License
AB1069 states “A city or county shall not require a taxicab company or driver to obtain a business license, service permit, car inspection certification, or driver permit, or to comply with any requirement under this section or Section 53075.52, unless the company or driver is substantially located within the jurisdiction of that city or county”. Under AB 1069, regulatory fees will be paid to the jurisdiction where taxicabs are “substantially located,” which is defined as both where the taxicab driver or taxicab business is located and where the taxicab provided the largest number of trips in the year prior.
Dress and Appearance Standard
All drivers participating in the program will wear business casual attire.
Operations Base in Santa Ana
Our facility includes approximately 2,600 square feet of office space and over 5,000 square feet dedicated to logistics and vehicle maintenance. The administrative office is staffed by fifteen full-time employees, and we contract with an additional dozen on-site fleet maintenance technicians and specialists. 11 All routine and most specialized maintenance is performed on-site, except for certain bodywork and machine shop services. Our fully equipped maintenance facility can handle everything from routine oil changes to complete driveline and chassis rebuilds. The shop meets all local zoning requirements and is staffed by highly trained, certified technicians, ensuring vehicles are maintained to the highest standards of safety and reliability.
Driver Orientation Program
All drivers with (OCY) are independent contractors.
All applicants must be able to produce the following:
• An Excellent Driving Record
o Current, valid California Driver’s License
o ZERO serious violations such as reckless driving, or driving while under the influence of drugs or alcohol
• Pass a drug screening initially, and enroll in a random and annual drug and alcohol program
• Live Scan fingerprints
• Successfully pass a background check
• Provide proof of legal residency
• Be placed on the DMV Pull-Notice program
Only after successfully producing the above will a prospective driver be considered for a Lease under the OCY livery.
OCY utilizes a comprehensive driver orientation program structured around four modules: Operations, Safety, Service, and Review (OSSR). OSSR places particular emphasis on customer service, fare collection policies, and sensitivity training for transporting seniors and individuals with disabilities. The program includes approximately 30 hours of combined classroom and on-the-road training, typically delivered over a three- to five-day period.
12 Orientation is conducted before assigning a vehicle to a driver, on an annual basis, and as needed. Whenever program guidelines are updated, drivers are promptly notified via their tablets, and the revised guidelines are immediately made available.
For all senior programs we serve, drivers are requested to wear a white shirt with dark trousers and dark shoes. Participation is optional; however, drivers who choose to participate are required to comply with the program’s uniform standards.
Drug and Alcohol Policy
OCY provides safe, dependable, and efficient transportation services to our customers. Our safety-sensitive employees’ and affiliates’ use of illegal drugs and misuse of alcohol pose a significant risk to public safety, as well as the employees’ and affiliates’ health and well-being, and can cause loss of efficiency, productivity, or a disruptive work environment. OCY’s drug and alcohol policy is intended to comply with all applicable State and Federal regulations governing workplace anti-drug use and alcohol misuse programs in the transportation industry. They include DOT 49 CFR Part 40 as amended (“Procedures for Transportation Workplace Drug and Alcohol Testing Programs”); FTA 49 CFR Part 655 (“Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations”); DOT 49 CFR Part 29 (“Drug-Free Workplace Act of 1988”); and CA Govt. Code Section 8350 et. Seq. (“Drug-Free Workplace Act of 1990”).
The policy incorporates the requirements of the above regulations for safetysensitive employees and others when so noted (this policy is available at any time). Drivers undergo an FTA Drug test initially (pre-employment) and must enroll in a random pool.
13 Qualifications of Personnel
Akbar Majid- Mr. Majid serves as General Manager overseeing the daily operations of SDY Management, LLC, and as President of OCY Management, LLC. He is actively involved in all aspects of the organization’s operations and plays a key role in strategic planning and decision-making. Throughout the term of this contract, Mr. Majid will work closely with Melissa Gomez, Project Manager, to ensure full compliance with all requirements. With more than 30 years of experience in the taxicab industry, Mr. Majid has an extensive background providing transportation services to seniors, individuals with disabilities, and the public.
Melissa Gomez- Since January 2017, Ms. Gomez has served as Project Manager, overseeing compliance with program guidelines and ensuring all outcome objectives are met while maintaining the highest standards of service. She manages established client relationships and takes the lead in addressing service issues and resolving complaints related to Orange County programs. With an extensive background in the transportation industry, Ms. Gomez currently manages more than 19 Senior Mobility Programs in Orange County and is dedicated to ensuring seniors receive exceptional service and are transported safely, reliably, and on time.
Jackson Fraser- As Director of Operations at OCY Management LLC, Mr. Fraser oversees all aspects of day-to-day service delivery for our fleet. His responsibilities include driver oversight, regulatory and contract compliance, customer service quality, and operational strategy to ensure reliable, timely transportation across Orange County. Mr. Fraser has led initiatives to streamline dispatching, improve ADA accessibility, and maintain fleet standards in accordance with county, city, and private contracts. He collaborates closely with both municipal partners and private stakeholders to ensure OCY Management’s services meet evolving community needs.
14 Akbar Majid
[email protected]
619-398-2333
Work Experience
2019-present
Vice President and General Manager
SDY Management, LLC
Yellow Cab of San Diego
• Oversee daily operations of the largest taxicab company in San Diego County
• Responsible and directly involved in all aspects of business and decision makings
• Represent the company with all applicable regulatory agencies, including Metropolitan Transit Systems, San Diego County Sheriff and San Diego County Regional Airport Authority
• Oversee Transdev/ MTS Access contract
• Working closely with legal counsel in drafting agreements, litigation, depositions and other legal matters
Vice President of Operations
2004-2019 Administrative Services SD, LLC
Yellow Cab of San Diego
• Responsible for forming the largest taxicab Cooperative in San Diego County
• Overseeing the agreements, accounting and all other business matters related to over 1000 independent contractors, taxicab drivers and permit holders
• Overseeing all marketing, sales and public relations related to the business • Oversaw customer complaints and related resolutions
• Responsible and directly involved in union negotiations and administration of the union contract related to all union employees
• Negotiations, review and purchase of all commercial insurance policies such as commercial auto, D&O, EPLI
• Participation in various government meetings, such San Diego International Airport Board of Directors, the Metropolitan Transit Systems Board of Directors, and MTS Taxicab Advisory Committee
Operations Manager
2001-2004 Transit Capital Corporation
Yellow Cab of San Diego
15 • Responsible for hiring, discipline, promotion and termination of employees within the operations department
• Operated and was responsible for all aspects of Direct Access Route Transportation contract with the Metropolitan Transit Systems • Oversaw all employees, scheduling and contract compliance related to the Direct Access Route
• Oversaw the operations of the mechanical repair shop and its employees • Oversaw the mechanical parts shop and its employees
• Oversaw the operations of the limousine and sedan fleet • Responsible for all aspects of the operations department President and General Manager
1993-2004 San Diego Cab and San Diego Dispatch
• Established the company
• Organized independent taxi permit holders and fleets under one organized management team
• Directly responsible for all aspects of the business and decision-making • Established the dispatch service for the company
• Developed company policies and procedures
• Hired employees and entered into agreements with vendors • Developed customer service and driver orientation programs Affiliations
Metropolitan Transit System Taxicab Advisory Committee
Member of The Transportation Alliance
Member of the Taxicab and Paratransit Association of California Member of San Diego County Lodging Association
16 MELISSA GOMEZ
Riverside, CA 714-559-8300 [email protected]
EDUCATION
California Baptist University, 2016 (Master’s in Communication) California State University San Bernardino, 2014 (BA in Communications/Spanish) Riverside City College, 2009 (AA in Humanities, Philosophy, and Arts) PROFESSIONAL OCY Management, LLC/California Yellow Cab
January 2017 to Present
Maintain files to meet contractual compliance
Increased overall operational efficiency through the
implementation of innovative scheduling
Coordinate with our Fleet Department to ensure minimal service disruptions and vehicle downtime
Conduct annual safety orientations
Develop effective risk management strategies to decrease safety-related incidents
Develop and implement sales and marketing plans to
achieve company objectives
Create awareness of the company’s services and monitor progress
Ensure high levels of customer service are emphasized Oversee the planning and execution of logistics and
operations for day-to-day services
Happy Taxi February 2012- January 2017
Answered routine employee and recruitment-related
questions, such as appropriate documentation submission and application status
Assisted in scheduling interviews and training times/dates for candidates
Provided training and orientation for new staff
Provided quotes and answered questions regarding orders, billing, or transportation needs
Dispatched and routed customer orders promptly
Generated invoices and processed payments via fax,
telephone, e-mail, and in person
Responded to and assisted customers with inquiries and/or complaints in an efficient manner
Provided strong skills in analysis and complex problemsolving Maintained equipment and technology up to date
Implemented innovative marketing efforts to increase
business
Exercise good judgment and make sound decisions in
emergencies under pressure
17 Mission Inn Foundation, August 2016- December 2016
Oversaw the planning and execution of logistics and
operations for events through private meetings and
conferences
Worked with event sponsors and vendors on all aspects of planning events
Assisted in achieving business objectives
Multitasked with demanding timeframes
Negotiated and managed contracts with vendors and
service providers
Maintained strong verbal communication skills for dealing effectively with all types of personalities
Used high-level discretion and maintained a high level of confidentiality
18 Jackson Fraser
[email protected]
(949) 564-2996
Relevant Work Experience
2024 – Present Director of Operations OCY Management, LLC /California Yellow Cab
• Manage day-to-day operations for a fleet of 250+ vehicles, including sedans, minivans, and wheelchair-accessible vehicles, ensuring compliance with local, state, Federal and industry regulations. • Oversee adherence to contracts, including Same-Taxi and OC Access, ensuring full compliance and maintaining strong relationships with key stakeholders.
• Spearhead efforts to identify and secure new business opportunities, contributing to the company’s growth in a competitive market. • Supervise the permitting and drug testing process for all drivers, ensuring adherence to regulatory requirements and maintaining the highest standards of safety and reliability.
• Streamline operational procedures to enhance efficiency, reduce costs, and improve service delivery.
• Overhaul driver orientation and recruitment processes, resulting in improved driver satisfaction, retention, and performance. • Supervise accounting functions, ensuring accuracy and accountability. 2020 – 2024
Development Manager The Jackal Group
• Managed large-scale logistics for television and film productions, coordinating complex schedules, union compliance, and
regulatory adherence across multiple states and international locations.
• Collaborated with legal teams, unions, and regulatory bodies to ensure smooth operations and compliance with industry standards. • Pitched and developed new television and film projects, successfully securing greenlights for multiple productions and building relationships with networks and studios.
• Directed creative and production teams, fostering collaboration and ensuring alignment with project goals and timelines. • Worked closely with production finance teams to manage budgets, control costs, and maximize resource allocation for high-quality outputs.
2015 – 2020
Executive Assistant (2017-2020)
Mosaic Media Group
• Provided comprehensive administrative support to senior talent 19 and literary managers, ensuring seamless day-to-day operations in a fast-paced entertainment environment.
• Managed complex calendars, coordinated meetings with
high-profile clients and executives, and organized travel arrangements across multiple time zones.
• Served as a key point of contact between clients, studios, networks, and other industry stakeholders, fostering strong professional relationships.
• Assisted in the development and execution of client strategies, tracking deadlines and deliverables for ongoing projects in film, television, and publishing.
• Coordinated talent logistics for press tours, premieres, and industry events, ensuring all arrangements were meticulously handled. • Drafted correspondence, deal memos, and pitch materials for client submissions, highlighting professionalism and attention to detail.
• Maintained confidential client files and tracked project statuses, ensuring accuracy and accessibility for managers.
Facilities Coordinator (2015-2017)
• Oversaw day-to-day office functions, ensuring smooth workflow and efficient operations.
• Recruited, trained, and managed a team of 20+ interns per year, creating schedules, delegating tasks, and providing mentorship to foster professional development.
• Supervised receptionist and AV room staff, ensuring professional frontof-office operations and seamless support for client presentations and meetings.
• Coordinated with vendors and managed office supply inventory while adhering to budgetary constraints.
• Provided direct support to executives and staff, maintaining office calendars, arranging meetings, and organizing company events. • Streamlined administrative procedures and implemented new organizational systems to increase efficiency and reduce downtime.
Education:
Bachelor of Science – Communications (2014) The University of Texas at Austin 20 Organizational Chart
OCY Management, LLC Key Personnel
William Rouse
CEO
Akbar Majid
President
Jackson Fraser Director of Operations
Reyna Chavez
Accounting
Clerk
Melissa Gomez Project
Manager/ Director of
Marketing
Bobbing Nguyen Office
Manager
Matthew Rouse
Fleet Manager Jonatan Martin Driver Manager
Key Personnel Statement: President Akbar Majid, Director of Operations Jackson Fraser, and Project Manager Melissa Gomez will be available to the extent proposed for the duration of the project and acknowledge that no person designated as “key” to the project shall be removed or replaced without the prior written concurrence of the City.
21 Summary of Experiences
OCY has numerous contracts with public and private organizations throughout Orange County, including the OC Health Care Agency, OCTA-Same-Day Taxi, OCTA-Access, and Children’s Hospital of Orange County. However, OCY is the primary provider to 19 City Senior Mobility Programs in Orange County. 2004 – Present
City of Laguna Woods- Senior Mobility Program
Transportation for Laguna Woods residents 60 years of age and older. Trips must begin or end in Laguna Woods but can travel within OC and Long Beach VA.
Participants must provide the taxicab drivers with a co-pay (if applicable) and may use the services for non-emergency medical appointments, social, personal care, and other recreational purposes.
2012 – Present
City of Mission Viejo- Senior Mobility Program
Transportation for Mission Viejo residents 60 years of age and older. Services are limited to the City of Mission Viejo, surrounding cities, and selected satellite destinations. Participants must provide the taxicab driver with a co-pay (if applicable) and may use the services for non-emergency medical appointments, grocery store, church, visit family and friends, the senior center, and more.
2012 – Present
City of Orange- Senior Mobility Program
Transportation for Orange residents 60 years of age and older. Trips must begin and end in Orange. Services must be to/from the seniors’ resident and the senior center, grocery store, and/or a medical facility.
22 2017 – Present
City of Lake Forest- Senior Mobility Program
Transportation for Lake Forest residents 60 years of age and older. Services are limited to the City of Lake Forest, surrounding cities, and selected satellite destinations. Participants must provide the taxicab driver with a co-pay (if applicable) and may use the services for non-emergency medical appointments, grocery store, church, visit family and friends, the senior center, and more.
2020 – Present
City of Placentia- Senior Mobility Program
Transportation for Placentia residents 60 years of age and older. Trips must begin and end in Placentia. Services must be to/from the seniors’ resident and the senior center or pre-approved medical trips.
23 References
2004 – Present
City of Laguna Woods- Senior Mobility Program
Yolie Trippy, Deputy City Clerk
24264 El Toro Road, Laguna Woods, CA 98263
T: 949-639-0561
E-mail: [email protected]
2012 – Present
City of Orange- Senior Mobility Program
Katherine Connaghan, Executive Director
170 S Olive St, Orange, CA 92866
T: 714-538-9633
E-mail: [email protected]
2017 – Present
City of Lake Forest- Senior Mobility Program
Victoria “Vicky” Blethen, Recreational Manager
100 Civic Center Dr, Lake Forest, CA 92630
T: 949-461-3453
E-mail: [email protected]
24 25
Statement of Compliance
This proposal is in compliance with the Request for Proposal and the City’s Standard Professional Services Agreement and no exceptions to either are proposed.
26 Exceptions
Cyber Liability Insurance Coverage: Due to the absorbent cost and scarcity of insurance carriers, we are only able to provide $1,000,000 coverage per occurrence/claim.